51 to 75 of 663 Service Delivery Jobs in the UK excluding London

IT Service Desk Manager required by our market leading, award winning, professional services organisation based in Cardiff. The successful candidate will lead and manage a team of 10 Service Desk Engineers across 3 sites in the UK supporting close to 1,000 users. This role will be split … between management (75%) and hands-on support (25%). The IT Service Desk Manager will play a crucial role in maintaining high levels of customer satisfaction, managing service delivery, and driving continuous improvement initiatives within the service desk function. Main Responsibilities: Management Lead, mentor, and manage … a team of 10 service desk engineers, providing guidance, support, and coaching to ensure high performance and professional development. Oversee the day-to-day operations of the service desk, including ticket management, prioritisation, and resolution of IT support requests and incidents. Develop and implement service desk policies more »

Service Delivery Coordinator (Orders) Manchester Hybrid FTC New! Package - £21,000 + Good Package A leading player in the Telecommunications space requires an Order Delivery Coordinator to join them on a short FTC basis with a potential for permanent employment. Key Responsibility: Ethernet & Broadband Order placement. Voice … and Hosting and Cloud Services Order placement. Validation and Approval of customer order form and requirements for the delivery of the required service(s). Management of placing our product portfolio services, in-life service changes (modify/upgrades/regrades) and ceases. Liaising with suppliers. Keeping … a timely manner, with correct expectation setting. Building relationships with longstanding and new customers Customer Care support to the wider business in relation to Service Delivery issues. Supporting the wider team with administrative tasks such as Inbox management, order placement, access requests The Order Delivery Executive will more »

of the integrated enterprise by providing superior consulting and implementation services. Job Purpose The role of the PMO Coordinator is critical to the successful delivery of IT Services and IT Projects. This role will report into the Regional Head within our DES IT department and the PMO Lead will … work closely with Programme Managers, Service Delivery Managers and Project Managers. Key Accountabilities Creation of structured documents, including performance dashboards and project plans in conjunction with Project Managers and workstream leaders, in line with project objectives & timelines Working with colleagues in different departments to organise and collate project … learned reviews post implementation and manage actions through to completion Work with the Head of Projects to continuously review and improve project management and delivery process & practice Implementation & Service Support Work with project managers to complete cost tracking against project budgets, including weekly reporting on project spend Work more »

is a full-time role as the Head of Managed Services at Holker IT. The role is for the department head responsible for the delivery of all Managed Services agreements with customers. The role requires an approach to maximising the value to our customers whilst delivering as cost effectively … as possible. To deliver this with high levels of customer satisfaction in a cost-effective manner requires a drive for excellent customer service, strong leadership skills, commercial awareness, and experience in aligning with the whole business’ objectives. Responsibilities Service Delivery Management Manage service performance against SLAs … Major Incidents effectively internally and with customers including clear communication and follow up actions. Lead, manage, hire and, train engineering and administrative staff. Establish Delivery Framework Define supporting processes, procedures, and maintenance schedules for consistent performance. Set-up and manage ITSM best practices and drive ongoing service maturity. more »

efficiency and effectiveness of its Europe business, sharpen its competitiveness and accelerate its growth and profitability. Job description: Our client's Rapid Bio-Decontamination Service (RBDS) provides high level disinfection of pharmaceutical and healthcare areas using hydrogen peroxide vapour. Operating globally, their team works with all leading pharmaceutical and … personal care companies, and their associated research partners, to enable the production and delivery of medicines, treatments and advanced therapy’s. In this highly regulated and audited industry their service team must operate with appropriate technical and regulatory knowledge to give the customer confidence in their effectiveness, regulatory … compliance and, above all, safety. We must also be able to respond to our customers changing demands and timescales to ensure that the service we provide delivers meaningful value, above and beyond the decontamination itself. Overview of the role: Our UKIE business is seeking a service Supervisor to more »

+ a comprehensive range of Employee Benefits, (including 13.5% Pension scheme and a wide range of travel and shopping discounts) Key Skills: Build and delivery or End User Devices, (ITIL, ServiceNow, SLA's etc.) (Technical: Windows 10, M365, MEM/Intune, SCCM, Azure AD, Storage, Virtual Desktop, Storage solutions … builds and build roll-outs, (configuring drivers, updates/patches etc.), with the support of an EUD Engineer. Using master/template User profiles. Service Delivery - Manage service delivery in terms of regular stakeholder engagement and reporting. Working closely with stakeholders to plan, schedule and provide … outs, Windows 10, MEM/Intune, Azure AD, Storage, virtualisation etc, also more legacy expertise, ie. SCCM expert level knowledge. 2+ years' experience in service delivery aspects including providing stakeholder updates of scheduled work Experience of audit processes, or supporting external auditors to secure necessary accreditations - highly beneficial more »

+ a comprehensive range of Employee Benefits, (including 13.5% Pension scheme and a wide range of travel and shopping discounts) Key Skills: Build and delivery or End User Devices, (ITIL, ServiceNow, SLA's etc.) (Technical: Windows 10, M365, MEM/Intune, SCCM, Azure AD, Storage, Virtual Desktop, Storage solutions … and build roll-outs, (configuring drivers, updates/patches etc.), with the support of an EUD Engineer. Includes using master/template build profiles. Service Delivery - Manage service delivery in terms of regular stakeholder engagement and reporting. Working closely with stakeholders to plan, schedule and provide … outs, Windows 10, MEM/Intune, Azure AD, Storage, virtualisation etc, also more legacy expertise, ie. SCCM expert level knowledge. 2+ years' experience in service delivery aspects including providing stakeholder updates of scheduled work Experience of audit processes, or supporting external auditors to secure necessary accreditations - highly beneficial more »

as their Technical Lead & Enterprise Account Manager . This is a very high profile role where you will be working with our client's delivery team servicing the enterprise end customer , with a nice mix between dealing with high level customers, mentoring and leading a team. Apart from great … enterprise customer and advise them accordingly. Your Requirements Act as technical consultant, SME for assigned enterprise accounts IT Infrastructure portfolio, consists of steady state service delivery & Inflight projects. Partner & collaborate with Account and cross-functional teams to provide technical expertise to enable and deliver managed services (MS) service excellence. Own IT infrastructure portfolio service delivery regionally & globally Own overall IT Infrastructure related operational & contractual metrics (KPI's, OLA's & SLA's), drive continual improvement projects with innovative technological solutions. Sustain & improve IT Infrastructure portfolio revenue accounts wise, by driving & implementing innovative solution to complex problems more »

About The Role The Head of Technical Service Assurance will be responsible for providing customers will pro-active insights, data, analytics, and recommendations to optimise their customer estate, improve their service as well as hardening security. They will also seek new commercial opportunities through a clear understanding of … customer contracts, licences, lifecycle management, renewals, end of life hardware etc. Whilst always seeking to optimise the customers cost base. The Head of Technical Service Assurance will be developing and implementing service assurance policies, procedures, and best practices across all Intercity Service towers. Monitoring and reporting on … service metrics, SLAs, customer feedback, and incidents to support with Identifying and resolving service issues, problem management, risks, and gaps. Support with planning and executing service improvement initiatives and projects. The Head of Technical Service Assurance will also support with contract management to ensure the effective more »

business. Reporting to the Head of Infrastructure & Applications, this role is an integral part of the leadership team, providing strategic direction for the broader Delivery & Operations function and will have line management responsibilities Key Responsibilities: Play a key role in shaping, implementing and in the adoption of changes to … model or organisational structures Provide leadership and team management, under a matrix structurecontinuous improvement, and embedding best practices, processes, and methods. Ensure operational IT Service Delivery, aligning services with agreed-upon service levels, standards, and policies. Service delivery, project and budget management The successful candidate … will have experecne within: Experienced team lead/management who can demonstrate project/service delivery Windows Server, all versions including core Exchange, SharePoint and Azure AD Power Platform Management PowerShell and Bash Scripting If you are interested in this fantastic opportunity please apply online or for more more »

installations, backed up with reliable, accountable aftersales support. With a culture of integrity and high ethical standards we are the largest authorised distributor and service provider for INNIO’s reciprocating engine business. The Benefits: salary Allowance days holidays holiday entitlement based on length of service buy and sell … scheme pension scheme care cash plan Assistance programme working and Recognition and investment in our employees Role & Responsibilities: We are seeking a highly motivated Service Development Manager to develop and implement a service delivery model, revenue and sales strategies specifically targeting large scale gas and desal engines. … The role is reporting directly to our Service Commercial Director within our Service Commercial Department. Responsibilities • Develop a framework for the delivery of large scale gas and desal engines aftermarket service products • Develop Sales Strategies and commercial offerings • Working alongside the existing business structure identify potential more »

Job summary This is an exciting opportunity to join the Nimbuscare team in the role of Service Lead to support the Nimbuscare team in the delivery of our new Urgent Care/Out of Hours contract. The post holder will be responsible for the management of service delivery during the out of hours period and will act as a point of escalation. You will be responsible for the day-to-day line management of the Out of Hours Operational Team which comprises Senior Care Navigators, Care Navigators and Receptionist/Administrative Assistants with oversight from … the Operational Services - Senior Service Lead. The post holder will contribute to and will support the improvement of processes and procedures to ensure effective service delivery. The post holder will need to demonstrate the ability to work collaboratively with administrative staff as well as clinical colleagues to facilitate more »

Ready for an adventure in Defence Support? Imagine being a key player in the Through Life Support (TLS) and In Service Delivery (SDM) management of platforms and equipment from their initial concept all the way through to deployment and eventual disposal. Now, think about having the freedom to … are incredible opportunities that offer variety, challenge, and the chance to make a real impact. What Will You Do? As a Lifecycle Support and Service Delivery Manager, your role is all about planning, delivery, and operation. You'll be the go-to person for in-service … get the support they need. If you're excited about utilising Integrated Logistic Support (ILS) principles across the entire Concept, Assessment, Demonstration, Manufacture, In Service, and Disposal (CADMID) cycle, you're in the right place. What We Expect from You We're looking for top talent to join us. more »

the People Operations Leader in delivering the payroll for c11,000 employees. They will be accountable for and report to senior stakeholders on the service delivered by the payroll team. The role focuses on leading and delivering end to end internal payroll in line with legislation in a timely … management of the team and reporting to stakeholders, a key component of the role is delivering or leading on projects that impact the payroll delivery in the form of legislative, benefit or system changes. Key Accountabilities: * Commitment to supporting the HR Operations Leader - People Services UK&I in delivering … monthly payroll reconciliation. * Ensure that various third-party payment reports including Pensions and Court Orders are processed and reconciled, requesting payments from the Shared Service Facility (SSF) where appropriate. * Ensure the BACS payment is authorised and transmitted within the required deadlines. * Accountable for the Company's compliance with National more »

growth and expansion plans. The role You will be report directly into the company director and manage a number of key departments including solution delivery, service desk teams, installation and maintenance including project management teams. This is a key position to ensure the day-to-day delivery of both my clients IT & telecoms solutions whilst working closely with other internal teams to ensure the business meets agreed targets and exceeds service level agreements. The person Responsible for 3 direct reports (senior level) including operational management of the service desk and technical engineering teams A … solid understanding of management experience including a good knowledge of the IT (managed services) industry including service delivery Ability to identify, monitor, and resolve operational customer issues and provide timely status reports Extensive Infrastructure and IT Operations (service and installations) background with previous hands-on experience On more »

Are you a dynamic leader with a passion for service excellence? SMT GB Horsham, are looking for a talented Service Delivery Manager to join our team and drive success in service operations. This role is being offered with a highly competitive base salary plus benefits which … days holiday including bank holidays. Responsibilities: Directing and communicating effectively with our dedicated team to ensure they meet contractual obligations with precision. Managing service delivery in our area to ensure top-notch performance. Nurturing and enhancing customer relationships to foster long-term loyalty. Upholding stringent health and safety … We look forward to welcoming you to the team! Join SMT GB and be part of a team that's committed to excellence in service delivery. Apply now and embark on a fulfilling career journey with us more »

has arisen within our Urgent Care team for the role of Base Team Lead. This role will provide vital support to our Urgent Care service working as one of our dedicated team of Urgent Care Base Team Leads across our operational bases in Chippenham, Keynsham, Salisbury and Swindon. The … patients and clients. You will support the Urgent Care Team in providing a quality and professional interface between external and internal stakeholders in the delivery of our services along with ensuring our bases are fully maintained and quality checks are completed and documented to ensure compliance. Day to day … of the Urgent Care team at your designated base Supporting and supervising all members of the Urgent Care team in delivering a high-quality service to patients Assist in the recruitment of new employees across the IUC Service, to include interviewing, induction and training Guiding and advising health more »

respect and value dietitians. Main duties of the job To be responsible for the development and provision of a highly specialist, evidence based dietetic service to the patients treated within the adult intensive care units within OUH. This involves working as an integral member of both the Dietetic team … and the multidisciplinary team to provide a flexible, prioritised service based on clinical need. To offer some cover to Surgical emergency unit when required. Along with the Team Lead, to be responsible for the dietetic service development provided to the adult critical care units. To initiate, lead and … make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves more »

Role: Information Technology Service Delivery Manager Skills: Office 365, Email, Exchange, Teams, LAN, WAN, RDS, VPN, Server infrastructure, understanding of Cloud server management, Media player deployment including software upgrades and enhancements, Planning and implementation of upgrades, Line management experience and liaising with internal stakeholders. We have a long … an impressive range of clients spanning leisure, retail and hospitality. They are now looking to expand the team further by adding an Information Technology Service Delivery Manager to their ranks. This position is on a permanent basis. £55,000 – Technical Manager – Hertford (Hybrid) They have hybrid working which more »

IT and Prescriptions. The Operational Lead will be responsible for providing leadership to the administrative teams and ensuring that a high quality comprehensive administrative service is delivered to the practice. The Operational Lead will be accountable for monitoring, assessing and reporting on all IT, Activity Claims, QOF, performance activity … the practice ensuring all key national and local contract requirements are met. Support the Practice Manager in developing innovation and/or change in service delivery identifying and making full use of technology. Responsible for own projects, reporting milestones and gaps in progress to Practice Manager. Responsible for … monitoring and assessing the IT infrastructure, coordinating service faults and providing support, where appropriate, to users. To be responsible for overall management, co-ordination and reporting of QOF, CQRS, Practice Claims and other contract requirements for securing Practice Income. Providing regular updates to Practice Manager on income generation (QOF more »

Unlock Your Career Potential with Us: Through Life Support and In Service Delivery Specialists Are you ready to take the next step in your career and embark on an exciting journey with us? My Clients Operational Delivery team has a fantastic opportunity waiting for you to join … them as a Through Life Support (TLS) and In Service Delivery (SDM) specialist. They are at the forefront of innovation in defence programs, offering a unique chance to contribute at every stage, from concept to end-of-life disposal management. Location and Flexibility: The primary location is in … Role: In this dynamic position, you will be using a diverse set of skills, including: Planning: Shaping the future by laying out effective strategies. Delivery and Execution: Making things happen, ensuring operational excellence. Equipment Modifications: Playing a crucial role in enhancing equipment performance. Repair Procedures: Utilizing your knowledge to more »

Job summary We are looking for an experienced leader and innovative clinical psychologist with appetite to build on a strong record of multi-professional service delivery in a paediatric health setting. The Clinical Lead for the proposed NHS Children and Young People Gender Service (South West) will … of Trust-wide psychological services. As a university teaching trust research and quality improvement forms part of UHBW's mission to support excellence in delivery of patient care, alongside education and applied research of the highest quality. We are engaged in high profile national professional networks at a senior … duties of the job Within the Psychological Health Services Senior Leadership Team, the role will deliver strategic and operational leadership of a multi-professional service for children, young people and their families experiencing gender related distress. Delivery of the service will be as specified nationally with national more »

the Sword team in the role of Network Operations Manager. Having the right people is essential for us to deliver the exceptional levels of service that our clients deserve. Our skilled team are experts in their field with market-leading experience and accreditation levels. This role has an expectation … Ability to discuss technical questions with customer and Sword Ping internal teams. Work closely with internal and external teams to supervise all aspects of service, across managed service and project delivery. Coordinate the communication and actions required for service enhancements, planned changes and service upgrades. Take … requires careful stakeholder management and communicating status of those to the wider audience. Facilitate risk assessments to identify, assess and mitigate the risk of service gaps. Manage customer expectations and be accountable for the quality of service delivery and customer satisfaction as per agreed contractual SLAs. Be more »

Morgan Hunt is collaborating with a leading public sector organisation to recruit an ITIL Service Management Analyst. In this pivotal role, you will spearhead the alignment of IT Service Management policies and processes with industry best practices, ensuring they seamlessly support operational strategic objectives. Your extensive expertise will … processes, identifying areas for enhancement, and driving the implementation of new processes, all while fostering engagement among stakeholders to foster a culture of continual service improvement. A key aspect of your responsibilities will involve producing comprehensive reports and leveraging data analysis to pinpoint trends and areas of focus. This … necessary. Key Deliverables: Elevate problem management processes by leveraging our new ITSM toolset, ServiceNow, while serving as the liaison between internal resolver teams, external service providers, and end users for all IT Service Delivery matters. Enhance and create ITIL-aligned processes to support Continuous Service Improvement more »

cost-effective services. As the Team Manager you will be responsible coordinating the performance and development of your team whilst ensuring a First Class Service delivery is maintained. They will also ensure that a quality service is always delivered and assist in raising the profile of the … work stack as required. Providing site cover for engineer absences and ad-hoc jobs to ensure customer commitments are met. Providing cover for the Service Delivery Managers in terms of annual leave and sickness cover. Ensuring that all engineers are fully trained and accredited for the tasks at more »