Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission … maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. Key Responsibilities: Collaborating with the IT ServiceDelivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, Apple Mac, mobile devices … . Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned servicedelivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support More ❯
Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission … maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. Key Responsibilities: Collaborating with the IT ServiceDelivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, Apple Mac, mobile devices … . Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned servicedelivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support More ❯
Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission … maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. Key Responsibilities: Collaborating with the IT ServiceDelivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, Apple Mac, mobile devices … . Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned servicedelivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support More ❯
Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission … maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. Key Responsibilities: Collaborating with the IT ServiceDelivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, Apple Mac, mobile devices … . Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned servicedelivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support More ❯
Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission … maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. Key Responsibilities: Collaborating with the IT ServiceDelivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, Apple Mac, mobile devices … . Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned servicedelivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support More ❯
Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission … maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. Key Responsibilities: Collaborating with the IT ServiceDelivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, Apple Mac, mobile devices … . Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned servicedelivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support More ❯
Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission … maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. Key Responsibilities: Collaborating with the IT ServiceDelivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, Apple Mac, mobile devices … . Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned servicedelivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support More ❯
Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission … maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. Key Responsibilities: Collaborating with the IT ServiceDelivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, Apple Mac, mobile devices … . Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned servicedelivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support More ❯
Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission … maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. Key Responsibilities: Collaborating with the IT ServiceDelivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, Apple Mac, mobile devices … . Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned servicedelivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support More ❯
Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission … maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. Key Responsibilities: Collaborating with the IT ServiceDelivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, Apple Mac, mobile devices … . Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned servicedelivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support More ❯
Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission … maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. Key Responsibilities: Collaborating with the IT ServiceDelivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, Apple Mac, mobile devices … . Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned servicedelivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support More ❯
Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission … maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. Key Responsibilities: Collaborating with the IT ServiceDelivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, Apple Mac, mobile devices … . Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned servicedelivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support More ❯
Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission … maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. Key Responsibilities: Collaborating with the IT ServiceDelivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, Apple Mac, mobile devices … . Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned servicedelivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support More ❯
an experienced IT professional to support applications used by ourEngineering & Manufacturing functions across the business. The support team sits within the Digital Technology function and is responsible for the delivery and support of application solutions for our UK based Engineering and Manufacturing teams which in turn provides key enable r technologies to drive business operations.This role is responsible for … play a major part in understanding new business requirements, testing and integration of applications and alignment of interdependencies between application and data sets . Reporting to the Engineering & Manufacturing Service Owner , you will be operationally focused and will support optimal use of application technologies, driving to improve business efficiency, reduce risk and maximise customer engagement, both internally and externally. … monthly out of hours working. Ensuring operational integrity and compliance covering information security, change management, asset management and software licensing. Provide 3rd line expertise and troubleshooting of all related service issues including management of vendors to ensure services are fully operational and performing as expected. Support the development and implementation of key service level agreements (SLA's) and More ❯
an experienced IT professional to support applications used by ourEngineering & Manufacturing functions across the business. The support team sits within the Digital Technology function and is responsible for the delivery and support of application solutions for our UK based Engineering and Manufacturing teams which in turn provides key enable r technologies to drive business operations.This role is responsible for … play a major part in understanding new business requirements, testing and integration of applications and alignment of interdependencies between application and data sets . Reporting to the Engineering & Manufacturing Service Owner , you will be operationally focused and will support optimal use of application technologies, driving to improve business efficiency, reduce risk and maximise customer engagement, both internally and externally. … monthly out of hours working. Ensuring operational integrity and compliance covering information security, change management, asset management and software licensing. Provide 3rd line expertise and troubleshooting of all related service issues including management of vendors to ensure services are fully operational and performing as expected. Support the development and implementation of key service level agreements (SLA's) and More ❯
IT Support Engineer (3rd Line) Location: Glasgow Hybrid working model - 2 days WFH £45,000-£50,000 Nine Twenty Technology are delighted to be partnering with a managed service provider who are responsible for delivering cutting-edge technology solutions that empower organisations to thrive in a connected and secure digital world. Their focus includes modern workplace services, cloud enablement … Windows Server, virtualization platforms, networking, and cloud environments. Collaborate closely with 1st and 2nd line support teams, offering mentorship and knowledge sharing. Ensure the timely and efficient resolution of service desk tickets, with a focus on root cause analysis and continuous improvement. Contribute to the enhancement of servicedelivery by staying current with evolving technologies and industry … best practices. Core Requirements: At least 5 years of experience in a 3rd line support or senior technical support role, ideally within a Managed Service Provider (MSP). Strong proficiency in: Windows Server (2016–2022), Active Directory, Group Policy, DNS, DHCP Virtualization: VMware and/or Hyper-V Cloud Services: Microsoft 365, Azure, Intune, Exchange Online Networking: TCP/ More ❯
POSITION): Head of Support Services Team: Services Support Team Department: Services PURPOSE OF JOB: We are seeking a customer-focused, data-driven Technical Services Success Manager to lead the delivery of outstanding support services for our enterprise customers. This role is responsible for ensuring that our clients experience consistent, high-quality technical support aligned to SLAs and business outcomes. … Working closely with Technical Account Managers, support teams, and clients, you’ll lead service performance reporting, manage escalations, and drive continuous improvement across the support experience. This role acts as the operational owner of the client support journey. Ensuring clarity, consistency, and excellence in service delivery. KEY RESPONSIBILITIES: Client Support Experience Serve as the operational point of contact … for clients for all support-related matters. Build strong client relationships, ensuring their support experience aligns with expectations. Manage and resolve support service escalations in a timely and structured manner. Lead monthly service reviews and contribute to quarterly business reviews (QBRs). Onboard new clients by leading support service induction meetings. Service Performance & Reporting Prepare content More ❯
on the appropraite action to contain and remediate any security incident. They will need to be able to provide root cause analysis and liaise with the custiomer and the ServiceDelivery Manager as well and ensuring the actions of the SOC Analysts follow best practice. Job Duties Security Monitoring: & Investigation: Monitoring SIEM tools to assure high a level … of security operations delivery function Oversee and enhance security monitoring systems to detect and analyse potential security incidents. Conduct real-time analysis of security events and incident and escalate as necessary Support other teams on investigations into incidents, determining the root cause and impact. Document findings and lessons learned to improve incident response procedures. Ensure runbooks are followed and … Other responsibilities: Involvement in scoping and standing up new solutions for new opportunities Assisting Pre-Sales team with requirements on new opportunities Demonstrations of SOC tools to clients Continual Service Improvement - Recommendations for change to address incidents or persistent event What experience you'll bring: What experience you'll bring; Must be able to obtain SC Clearance or already More ❯
Basingstoke, Hampshire, United Kingdom Hybrid / WFH Options
InstaVolt
and internal platform support services, ensuring reliable, scalable, and secure 24 7 support across the organisation. The ideal candidate will bring a deep understanding of IT operations, internal systems, service management, and stakeholder engagement, particularly within a high-growth, technology-driven environment such as electric mobility or energy tech. Develop a strategic alignment in line with the CTO to … identity management. Establish and enforce IT policies, standards, and procedures to ensure high availability, performance, and security. Lead a 24 7 support model for internal platforms and services, including service desk, incident management, access control, and remote support. Ensure high-quality internal servicedelivery through ITIL-aligned practices, KPIs, and SLAs. Drive automation and self-service … performing IT operations and support team, including recruiting, coaching, performance management, and professional development. Manage relationships with external vendors, MSPs, and technology partners to ensure cost-effective and reliable service delivery. Collaborate with InfoSec and Legal teams to ensure compliance with relevant regulations (e.g., ISO 27001, GDPR). Lead incident response and disaster recovery planning/testing for internal More ❯
IT services and applications. Implement and maintain monitoring systems to proactively identify and resolve issues. Application Support: Manage application support activities to ensure the prompt resolution of incidents and service requests. Collaborate with the Application Support Manager to develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. … Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget. Facilitate communication and collaboration between project teams and stakeholders. Cyber Security and Compliance: Ensure the implementation and adherence to cyber security policies and procedures. Collaborate with the Cyber Security … plans and ensure thorough testing. Ensure quality assurance processes are followed to maintain high standards. Strategic Planning and Improvement: Develop and implement strategies to enhance digital operations and IT service delivery. Identify opportunities for process optimisation and efficiency gains. Stakeholder Communication: Act as the primary point of contact for all digital operations-related matters. Provide regular updates to senior More ❯
on the appropriate action to contain and remediate any security incident. They will need to be able to provide root cause analysis and liaise with the customer and the ServiceDelivery Manager as well and ensuring the actions of the SOC Analysts follow best practice. Security Monitoring: & Investigation: Monitoring SIEM tools to assure high a level of security … operations delivery function Oversee and enhance security monitoring systems to detect and analyse potential security incidents. Conduct real-time analysis of security events and incident and escalate as necessary Support other teams on investigations into incidents, determining the root cause and impact. Document findings and lessons learned to improve incident response procedures. Ensure runbooks are followed and are fit … Other responsibilities: Involvement in scoping and standing up new solutions for new opportunities Assisting Pre-Sales team with requirements on new opportunities Demonstrations of SOC tools to clients Continual Service Improvement - Recommendations for change to address incidents or persistent events. What experience you'll bring: What you will bring; Willingness to work in a job that involves 24/ More ❯
faced by our customers in order to appropriately map features in their security environments, as well as provide proactive information, guidance, and support Identify risks to customers’ subscription and service renewals on an ongoing basis and collaborate with internal teams to remediate client concerns and ensure renewal readiness Establish relationships with customer executive sponsors, speaking on a frequent cadence … to strengthen relationships while uncovering new service and product opportunities for the account team Monitor key performance metrics like customer satisfaction, renewal rate, product upsell/cross-sell identification, reference-ability, renewal likelihood, adoption, consumption, and customer engagement - leverage these key metrics to build a strategic plan to address negative changes in the metrics Proactively engage Customer Support, Product … results working as a reliable advisor to drive business value for customers Good knowledge and experience with GainSight, SFDC, GoogleSuite systems or equivalent tools Possibly holds Project Management or ServiceDelivery qualifications such as PMP, PRINCE2, and ITIL Highly data-driven with a dedication to following the process, ability to prioritize work within a demanding environment, and consistently More ❯
faced by our customers in order to appropriately map features in their security environments, as well as provide proactive information, guidance, and support Identify risks to customers’ subscription and service renewals on an ongoing basis and collaborate with internal teams to remediate client concerns and ensure renewal readiness Establish relationships with customer executive sponsors, speaking on a frequent cadence … to strengthen relationships while uncovering new service and product opportunities for the account team Monitor key performance metrics like customer satisfaction, renewal rate, product upsell/cross-sell identification, reference-ability, renewal likelihood, adoption, consumption, and customer engagement - leverage these key metrics to build a strategic plan to address negative changes in the metrics Proactively engage Customer Support, Product … results working as a reliable advisor to drive business value for customers Good knowledge and experience with GainSight, SFDC, GoogleSuite systems or equivalent tools Possibly holds Project Management or ServiceDelivery qualifications such as PMP, PRINCE2, and ITIL Highly data-driven with a dedication to following the process, ability to prioritize work within a demanding environment, and consistently More ❯
in Region Date: 23 Apr 2025 Requisition ID: Senior Consultant, Finance Transformation, Business Consulting,Belfast or Derry/Londonderry The opportunity Our Finance Transformation team delivers globally integrated Finance service offerings to our clients. Our Finance team assists clients in building Finance functions that are business-focused, cost-effective and agile in meeting the needs of all their stakeholders. … to work across multiple sectors and specifically those with a strong background in Finance transformation and technology.We are seeking individuals with consulting experience who have gained project and programme delivery experience. Your key responsibilities Working in our Finance Transformation practice, you will: Work as part of a client engagement teams with diverse skills and backgrounds. Develop in an innovative … budget. Foster relationships with client personnel at appropriate levels. Monitor progress, manage risk and ensure key stakeholders are kept informed about progress and expected outcomes. Manage expectations of client service delivery. Develop and maintain long-term client relationships and networks. Contribute to PI Finance practice development specifically in the areas of operations, thought leadership, marketing activities and training Skills More ❯
IT Infrastructure & ServiceDelivery Manager On-site £50,000-60,000 + bonus & benefits Are you a hands-on IT leader with a passion for service excellence and team development? Ready to lead global operations, coach early-career talent, and drive ITIL-aligned servicedelivery in a fast-paced environment? Excellent opportunity for an experienced … IT Infrastructure & ServiceDelivery Manager to lead a global IT support function. You'll manage a shift-based team, provide skills development/support of team, and ensure seamless service across time zones, all while staying close to the tech. What You'll Do: Lead a global IT service desk team Coach and develop junior IT … staff - technical skills, customer service, and career growth. Troubleshoot across M365, Teams, SharePoint, Azure AD, MFA, networks, and desktop support. Build and embed ITIL-aligned processes using ITSM tools (ServiceNow experience a plus). Report on service metrics: ticket SLAs, customer satisfaction, and process performance. Drive IT projects - from scoping to delivery - using influence and cross-team More ❯
