26 to 50 of 1,287 Service Delivery Jobs

IT Service Delivery Manager Role Type: Full time; Monday Friday (Hybrid/Office Based) Salary Range: £30k £40k per annum (depending on experience) Office Location: Eastleigh, Hampshire. We are an ISO accredited growing managed IT support company based in Eastleigh, Hampshire providing IT support, Cyber Security, VoIP and Cloud services to businesses across the South Coast and beyond. … Role Overview We are seeking an exciting new position for a proactive and experienced IT Service Delivery Manager to oversee the delivery of high-quality IT services to our clients. This role ensures operational excellence, client satisfaction, and continuous improvement across service delivery functions. Key Responsibilities: Lead and manage the IT service delivery team to meet SLAs and KPIs. Oversee incident, problem, and change management processes. Act as the primary point of contact for client escalations and service reviews. Collaborate with technical teams to ensure seamless service transitions and implementations. Monitor performance metrics and drive service improvement initiatives. Maintain documentation and compliance with ITIL best practices. Manage vendor relationships More ❯

IT Service Delivery Manager Role Type: Full time; Monday – Friday (Hybrid/Office Based) Salary Range: £30k – £40k per annum (depending on experience) Office Location: Eastleigh, Hampshire. We are an ISO accredited growing managed IT support company based in Eastleigh, Hampshire providing IT support, Cyber Security, VoIP and Cloud services to businesses across the South Coast and beyond. … Role Overview We are seeking an exciting new position for a proactive and experienced IT Service Delivery Manager to oversee the delivery of high-quality IT services to our clients. This role ensures operational excellence, client satisfaction, and continuous improvement across service delivery functions. Key Responsibilities: Lead and manage the IT service delivery team to meet SLAs and KPIs. Oversee incident, problem, and change management processes. Act as the primary point of contact for client escalations and service reviews. Collaborate with technical teams to ensure seamless service transitions and implementations. Monitor performance metrics and drive service improvement initiatives. Maintain documentation and compliance with ITIL best practices. Manage vendor relationships More ❯

IT Service Delivery Manager Role Type: Full time; Monday - Friday (Hybrid/Office Based) Salary Range: £30k - £40k per annum (depending on experience) Office Location: Eastleigh, Hampshire. Our client is an ISO accredited growing managed IT support company based in Eastleigh, Hampshire providing IT support, Cyber Security, VoIP and Cloud services to businesses across the South Coast and … beyond. Role Overview Our client is seeking an exciting new position for a proactive and experienced IT Service Delivery Manager to oversee the delivery of high-quality IT services to their clients. This role ensures operational excellence, client satisfaction, and continuous improvement across service delivery functions. Key Responsibilities: Lead and manage the IT service delivery team to meet SLAs and KPIs. Oversee incident, problem, and change management processes. Act as the primary point of contact for client escalations and service reviews. Collaborate with technical teams to ensure seamless service transitions and implementations. Monitor performance metrics and drive service improvement initiatives. Maintain documentation and compliance with ITIL best practices. Manage More ❯

exciting time to join us on our journey as we grow and expand! Our mission: To deliver technology like no other! About the role We are looking for a Service Delivery Manager to join our Service Delivery team to ensure the delivery of high quality services to Aspire's customers. This is a crucial role … positive relationships with our clients; providing a mechanism to understand their ever-changing business requirements and how IT services can be best used to help meet those needs. The Service Delivery Manager will take ownership for the overall service experienced by the customer, providing a personalised interface that focuses on ensuring the highest levels of customer satisfaction … are achieved and sustained. You will manage complex service situations and work to continuously identify improvements to the way in which services are delivered. Working collaboratively with customers in support of their IT requirements, you will be able to build long-lasting, mutually beneficial partnerships that focus on providing real value to customers to ensure that they continue to More ❯

exciting time to join us on our journey as we grow and expand! Our mission: To deliver technology like no other! About the role We are looking for a Service Delivery Manager to join our Service Delivery team to ensure the delivery of high quality services to Aspire's customers. This is a crucial role … positive relationships with our clients; providing a mechanism to understand their ever-changing business requirements and how IT services can be best used to help meet those needs. The Service Delivery Manager will take ownership for the overall service experienced by the customer; providing a personalised interface that focuses on ensuring the highest levels of customer satisfaction … are achieved and sustained. You will manage complex service situations and work to continuously identify improvements to the way in which services are delivered. Working collaboratively with customers in support of their IT requirements, you will be able to build long-lasting, mutually beneficial partnerships that focus on providing real value to customers to ensure that they continue to More ❯

TMS Solution Architect Job ID: Position Type: Full-Time Employment Location: Fully Onsite (San Francisco, California, USA) Experience: 12+ years Overall Role/Responsibilities Oversee the end-to-end service delivery process, ensuring alignment with client expectations and business objectives Lead a team of professionals, providing mentorship and guidance to enhance their performance and career growth Develop and … maintain service level agreements (SLAs) and key performance indicators (KPIs) to monitor service delivery effectiveness Conduct regular service reviews with the clients addressing concerns and identifying opportunities for improvement Implement continuous improvement initiatives to optimize service delivery workflows and enhance client satisfaction Act as the primary point of contact for client escalations and ensure … timely resolution of issues Coordinate with cross functional internal teams to ensure timely and accurate service delivery, addressing any issues that arise Gather and analyze service performance data to identify trends and opportunities for improvement Build and maintain strong relationships with client, acting as a point of contact for service-related inquiries Key Responsibilities: Minimum of More ❯

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: IT Service Delivery Manager Location: Oxford, GB, OX18 3LX Onsite or Hybrid: Hybrid Job Title: IT Service Delivery Manager Compensation: Competitive Salary + Benefits Role Type: Full time/Permanent Role ID: SF67380 Lead the Future of Defence … Technology At Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as a IT Service Delivery Manager. The role As a ITService Delivery Manager, you'll have a role that's out of the ordinary. You'll be the key interface between Airtanker and … Babcock Corporate Services, ensuring seamless delivery of IT services, managing transitions of new solutions and leading a dedicated on-site support team. Day-to-day, you'll be managing customer relationships through executive communication and stakeholder engagement. Acting as a key escalation point and supporting cost-effective use of IT services Participating in service transition activities to ensure More ❯

IT Account and Service Delivery Manager Hybrid/UK - £40K-£55K permanent role OCS Consulting plc is a leading IT Consultancy with offices in UK and Europe (Netherlands, Belgium and Switzerland) and is looking to recruit a permanent IT Account and Service Delivery Manager . We deliver a range of services from IT Consultancy, Software Project … FMCG, Automotive, Logistics & Leasing, Publishing and Charity domains (including UN organisations). As an employee-owned company (Employee Ownership Trust), after a qualifying period, the successful IT Account and Service Delivery Manager will be able to contribute to the companys future vision and share in the profits. The IT Account and Service Delivery Manager role is … experience Experience of both managing and delivering services to Clients Software management experience is a nice to have Excellent English written and verbal communication skills Strong focus on customer service experience and building trust An engaging and personable attitude Strong leadership skills Ambitious and goal oriented Our offer for the IT Account and Service Delivery Manager: Salary More ❯

outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service. Service Delivery Manager Ely £40,415 - £42,542 per year 40 hours per week - Monday to Friday - 8:00am - 4:30pm We are looking for a Service Delivery Manager to join our Day to Day (DTD) Operations team based in Ely. As Service Delivery Manager you will cover different sites across the East. Your daily activities will include coordinating the operatives on repairs/installation and organising the team to work on all stock across the region, reacting to and dealing with emergencies as they … based taking calls from operatives and the CSC. You will be provided with a company van and will have opportunities to develop your career within Sanctuary. The role of Service Delivery Manager will include: Overseeing repairs and refurbishment projects, ensuring they are carried out to a high standard Inspecting works completed to ensure these represent value for money More ❯

The Role: Service Delivery Manager Location: Midlands/North – with travel – Field based Sector: Industrial Equipment Salary: up to £45,000 + Car + Benefits + Bonus I am working with a market leading client to find them a committed Service Delivery Manager The role will take the lead in managing and nurturing relationships with key … clients ensuring timely and effective responses. In this role, you'll be the primary operational contact, ensuring the delivery of exceptional service to the highest standards while driving client satisfaction and continuous improvement. All about you: The ideal Service Delivery Manager candidate will come from a customer facing role within engineering, technical solutions or service … have managed key accounts and understand supplier responsibilities for large scale multi-site contracts. Extra brownie points if you have worked with Retail clients. You will be passionate about service excellence and willing to go the extra mile. This role offers genuine scope for growth and development within a company that is proud of its people and its reputation. More ❯

Overview Life on the team As a Customer Delivery Director/Senior Delivery Lead (In-Life) you will be accountable for leading the delivery of contracted Run Services for a large customer account or a portfolio of smaller accounts. You will lead and manage teams of people, both directly and through matrix management. You'll implement and … operate an effective governance model to ensure that the services are delivered to satisfy both the Customer's and Computacenter's required outcomes, including but not limited to service levels, customer satisfaction and financial targets. You'll also play a key role in the account leadership team working together to grow Computacenter's business with the Customer. You'll … also have a responsibility to engage and play a part as a senior manager in the wider organisation, working within strategic change and ongoing transformational initiatives in our Group Delivery business. You'll be a member of the Senior Leadership Team of the customer account. Working alongside our Group Services colleagues to lead and deliver for the customer a More ❯

Job purpose Across our 60 service areas we operate world-class brands such as Starbucks, KFC, Burger King, Subway, Chopstix, Taco Bell, and Waitrose. We have 31 hotels, our own forecourts, and are at the forefront of the EV revolution. World-class technologies are key to this, and IT Operations underpin our business while simultaneously innovating and enabling our … future. The IT Service Delivery Manager is responsible for the IT Service Desk function, overseeing delivery of high-quality IT Service to the business through internal resources and external partners and suppliers. Working alongside the IT Infrastructure and Security Manager, the role will ensure stability and compliance is adhered to across the service. Responsibilities Lead … coach and develop the IT Service Desk team and function. Identify, implement, and mature best-practice IT Service Management principles, partnering IT Service with the business while instilling a culture of service excellence. Own the IT Service Management platform, driving adoption of new functionality. Promote a culture of continuous improvement and drive continuous service More ❯

Service Delivery Manager - Data Centre Services Location: London (Hybrid - 3 days per week on site) Salary: Up to £65,000 per annum We're working in partnership with a prominent Data Centre Owner and Operator to recruit a Client Delivery Executive. This is a vital role responsible for ensuring day-to-day service excellence and maintaining … established business at the heart of the UK's digital infrastructure sector. This is a brilliant opportunity for someone with a background in order management, client relationship management, and service delivery - all forming part of the business-as-usual responsibilities that keep customers happy and services running seamlessly. Responsibilities: Act as the primary point of contact for clients … ensuring consistent and professional service delivery Manage the full lifecycle of client orders, from initiation through to completion Maintain strong, trusted relationships with enterprise customers Collaborate with internal teams to ensure SLAs are met and exceeded Proactively identify ways to enhance service quality and client experience Experience required: Experience in a Service Delivery Manager or More ❯

Service Delivery Manager - Data Centre Services Location: London (Hybrid - 3 days per week on site)Salary: Up to £65,000 per annum We're working in partnership with a prominent Data Centre Owner and Operator to recruit a Client Delivery Executive. This is a vital role responsible for ensuring day-to-day service excellence and maintaining … established business at the heart of the UK's digital infrastructure sector. This is a brilliant opportunity for someone with a background in order management, client relationship management, and service delivery - all forming part of the business-as-usual responsibilities that keep customers happy and services running seamlessly. Responsibilities: Act as the primary point of contact for clients … ensuring consistent and professional service delivery Manage the full lifecycle of client orders, from initiation through to completion Maintain strong, trusted relationships with enterprise customers Collaborate with internal teams to ensure SLAs are met and exceeded Proactively identify ways to enhance service quality and client experience Experience required: Experience in a Service Delivery Manager or More ❯

Client Delivery Executive The Client Delivery Executive (CDE) is the primary point of contact for clients, ensuring the seamless delivery of services and maintaining a high-quality client experience. This role is responsible for building trusted relationships, managing post-sales service delivery, and ensuring client satisfaction through effective communication, issue resolution, and continuous improvement. Key … Responsibilities Client Relationship Management Act as an ambassador and advocate for clients. Own and lead the end-to-end client service experience. Build and maintain strong, trusted relationships through regular engagement. Work with leadership to shape long-term service strategies. Client Management Understand client strategies and timelines to support effective planning and delivery. Lead client onboarding and transition … requests and challenge assumptions to deliver better outcomes. Keep clients informed of progress, timelines, and potential risks. Continuous Improvement & Support Identify opportunities to enhance the client experience. Innovate in service delivery methods and engagement approaches. Support proposals, audits, site tours, workshops, bids, and negotiations. Review and interpret performance reports, highlighting exceptions and driving resolution. Skills, Experience & Qualifications Strong More ❯

Client Delivery Executive The Client Delivery Executive (CDE) is the primary point of contact for clients, ensuring the seamless delivery of services and maintaining a high-quality client experience. This role is responsible for building trusted relationships, managing post-sales service delivery, and ensuring client satisfaction through effective communication, issue resolution, and continuous improvement. Key … Responsibilities Client Relationship Management Act as an ambassador and advocate for clients. Own and lead the end-to-end client service experience. Build and maintain strong, trusted relationships through regular engagement. Work with leadership to shape long-term service strategies. Client Management Understand client strategies and timelines to support effective planning and delivery. Lead client onboarding and transition … requests and challenge assumptions to deliver better outcomes. Keep clients informed of progress, timelines, and potential risks. Continuous Improvement & Support Identify opportunities to enhance the client experience. Innovate in service delivery methods and engagement approaches. Support proposals, audits, site tours, workshops, bids, and negotiations. Review and interpret performance reports, highlighting exceptions and driving resolution. Skills, Experience & Qualifications Strong More ❯

Client Delivery Executive The Client Delivery Executive (CDE) is the primary point of contact for clients, ensuring the seamless delivery of services and maintaining a high-quality client experience. This role is responsible for building trusted relationships, managing post-sales service delivery, and ensuring client satisfaction through effective communication, issue resolution, and continuous improvement. Key … Responsibilities Client Relationship Management Act as an ambassador and advocate for clients. Own and lead the end-to-end client service experience. Build and maintain strong, trusted relationships through regular engagement. Work with leadership to shape long-term service strategies. Client Management Understand client strategies and timelines to support effective planning and delivery. Lead client onboarding and transition … requests and challenge assumptions to deliver better outcomes. Keep clients informed of progress, timelines, and potential risks. Continuous Improvement & Support Identify opportunities to enhance the client experience. Innovate in service delivery methods and engagement approaches. Support proposals, audits, site tours, workshops, bids, and negotiations. Review and interpret performance reports, highlighting exceptions and driving resolution. Skills, Experience & Qualifications Strong More ❯

We are seeking an experienced IT Service Delivery Manager to join a fast paced IT Service Management (ITSM) team. This operational role is central to managing all aspects of Incident, Problem, and Request Management in line with ITIL best practices. You will lead Major Incident Management activities, produce and deliver service reports, maintain ITSM documentation, manage … escalations, and support the IT Helpdesk function. This is a critical role in ensuring swift issue resolution, effective communication during incidents, and continuous service improvement. Key Responsibilities for the IT Service Delivery Manager: Act as Major Incident Manager during outages, coordinating resolver teams, leading war rooms, and ensuring timely stakeholder communication. Serve as an escalation point of … contact, focusing on swift incident resolution. Ensure Service Requests are logged, tracked, and resolved within agreed SLAs. Manage Problem detection, investigation, and root cause analysis. Produce and deliver monthly and ad-hoc service reports for management and stakeholders. Create, maintain, and improve ITSM-related documentation (SOPs, process guides). Review and manage IT escalations to ensure timely and More ❯

Service Delivery Manager MSP Brighton, BN1 (primarily on-site, 1 day hybrid) £50,000 - £55,000 plus benefits My client is a well-established Managed Service Provider (MSP) , supporting long-standing clients across a variety of sectors. With a fantastic reputation, they pride themselves on building strong client relationships and a collaborative culture. They are now looking … for a Service Delivery Manager to take ownership of the IT services department and play a central role in the leadership team. This is an exciting opportunity to lead and grow a team of 6 talented IT Technicians while shaping how to deliver outstanding service to clients. What you ll be doing Leading, coaching, and developing the … Service Desk Team to deliver consistent, high-quality support Driving improvements in service delivery processes, performance, and client satisfaction Working closely with the Operations Manager and wider leadership team to influence strategy and growth Managing and reporting on KPIs, SLAs, and service metrics Ensuring best use of tools and systems, including the ConnectWise suite Building strong More ❯

Service Delivery Manager – MSP Brighton, BN1 (primarily on-site, 1 day hybrid) £50,000 - £55,000 plus benefits My client is a well-established Managed Service Provider (MSP) , supporting long-standing clients across a variety of sectors. With a fantastic reputation, they pride themselves on building strong client relationships and a collaborative culture. They are now looking … for a Service Delivery Manager to take ownership of the IT services department and play a central role in the leadership team. This is an exciting opportunity to lead and grow a team of 6 talented IT Technicians while shaping how to deliver outstanding service to clients. What you’ll be doing Leading, coaching, and developing the … Service Desk Team to deliver consistent, high-quality support Driving improvements in service delivery processes, performance, and client satisfaction Working closely with the Operations Manager and wider leadership team to influence strategy and growth Managing and reporting on KPIs, SLAs, and service metrics Ensuring best use of tools and systems, including the ConnectWise suite Building strong More ❯

Service DeliveryManager - Wolverhampton Join a dynamic leader in the information management and relocation industry as a Service Delivery Manager. Based across multiple UK sites, this role offers an exciting opportunity to drive operational excellence while enhancing customer satisfaction and compliance. If you're passionate about streamlined service delivery and have experience in logistics, storage, or … relocation services, this is your chance to make a lasting impact. What You'll Be Doing: Overseeing end-to-end service delivery across assigned sites, ensuring operational efficiency and customer satisfaction. Managing teams across multiple locations to deliver on service level agreements and performance targets. Building and nurturing relationships with both internal departments and external stakeholders. Implementing … and maintaining compliance with all Standard Operating Procedures (SOPs) and service protocols. Identifying and implementing process improvements to boost efficiency and revenue. Creating bespoke solutions tailored to customer requirements. Owning site-level P&L and contributing to strategic financial planning. Ensuring the safety, security, and ongoing maintenance of all facilities and equipment. Driving health & safety compliance, including audits, training More ❯

The IT Service Delivery Manager supports IT service delivery across the EMEA region by enhancing customer experience, managing business relationships, and coordinating incident resolution and project execution. The role involves active collaboration across global teams, focusing on operational excellence, service management, and aligning IT services with business needs. Client Details The company is a global … to support its global strategic goals. Description As part of the global IT Infrastructure & Operations team, you will: Act as the key contact for regional business leaders regarding IT service delivery and operations. Lead customer engagement and stakeholder communication across EMEA sites. Ensure high-quality incident resolution in collaboration with Service Delivery teams. Support infrastructure projects … by partnering with PMO, Change Management, and vendors. Represent regional interests in Change Advisory Boards Promote a culture of continuous improvement, service excellence, and operational efficiency. Collaborate with cross-functional IT teams and Business Relationship Managers to align services with business needs. Profile This organisation is looking for someone who brings a mix of technical knowledge, business acumen, and More ❯

Overview Do you want to help diverse organisations to implement effective and efficient customer service transformation strategies, thinking creatively to solve client issues? Deloitte Digital is building a team of talented individuals to deliver impactful customer service transformation. If you have experience in designing and implementing effective strategies, optimising service delivery, and leveraging technology, this could … make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity We are looking for people who are passionate about service transformation; experts in their field who bring out the best in others, and can drive change without compromising standards, integrity or culture. You will work with outstanding talent to … design and deliver end-to-end service transformation with the customer at the heart of our solutions. This means you could be working on a wide range of projects including: Designing and implementing customer service transformation strategies: Developing tailored solutions encompassing process optimisation, technology enablement, organisational design, and performance management. Leveraging technology for service excellence: Advising clients More ❯

World Class Defence Organisation is currently looking to recruit an IM International Service Lead subcontractor on an initial 12 month contract. Your base site can either be from the companies Bristol, Stevenage or Bolton office. This role will be a hybrid position – 2 days per week onsite and 3 days remote. The role will be supporting the Companies Poland … site and so will require travel to Poland once a month. This role would suit a candidate from an Information Management International Service Lead, IT Service Desk Manager or IT Service Delivery background. Hourly Rate: £60ph (Umbrella). Contract Duration: 12 Months initially and then ongoing and long-term thereafter. IM International Service Lead Job … Description: Act as the UK Service Lead for workplace & infrastructure services primarily for the Polish organisation to ensure supporting the provision of an effective working environment. Responsibilities: To support the IM Overseas Service Manager to manage all planned and emerging service management activities within an International Footprint. To support the Poland IM Team to achieve effective, agile More ❯

1GLOBAL is uniquely positioned to deliver seamless compliance and connectivity solutions. Serving the world's leading banks, corporations, and digital-first businesses-including neo-banks, travel companies, and payment service providers-1GLOBAL connects over 43 million devices globally. With 2024 full-year revenue exceeding US$100 million, 1GLOBAL is a profitable business generating significant cash flows to fund its … world-class R&D hubs in Lisbon, Berlin, and São Paulo, 1GLOBAL employs over 450 experts across 13 countries. Position Overview We are seeking a highly capable and experienced Service Delivery Manager (SDM) to lead the onsite service delivery operations for a major financial services client. This role is pivotal in supporting onboarding, deployment, and in … life (BAU) activities across multiple regions. The SDM will act as a primary service representative throughout the contract lifecycle - responsible for coordinating service delivery, managing incidents, overseeing mobile device logistics, and delivering both onsite and remote end-user support. The ideal candidate will thrive in a dynamic environment and demonstrate a proactive, customer-first mindset. This position More ❯