2nd Line Support Contracts in the UK excluding London

Second Line Support
UK > UK excluding London

The median Second Line Support daily rate in the UK excluding London is £200 according to job vacancies posted during the 6 months to 19 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
19 May 2024
Same period 2023 Same period 2022
Rank 248 204 176
Rank change year-on-year -44 -28 +105
Contract jobs requiring a 2nd Line Support 147 270 448
As % of all contract jobs advertised in the UK excluding London 0.72% 1.17% 1.47%
As % of the Job Titles category 0.78% 1.24% 1.54%
Number of daily rates quoted 108 184 302
10th Percentile £155 £163 £131
25th Percentile £179 £181 £155
Median daily rate (50th Percentile) £200 £203 £180
Median % change year-on-year -1.64% +12.97% +10.77%
75th Percentile £230 £268 £220
90th Percentile £291 £346 £250
UK median daily rate £200 £205 £190
% change year-on-year -2.48% +7.94% +10.14%
Number of hourly rates quoted 14 15 67
10th Percentile £14.27 £17.00 £15.00
25th Percentile £17.06 £17.19 £15.88
Median hourly rate £17.50 £20.00 £18.00
Median % change year-on-year -12.50% +11.11% +10.77%
75th Percentile £18.14 £21.25 £22.25
90th Percentile £20.37 £29.00 £23.95
UK median hourly rate £17.72 £20.00 £21.00
% change year-on-year -11.40% -4.76% +21.74%

All Contract IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK excluding London with a recognized job title 18,752 21,824 29,184
% of contract IT jobs with a recognized job title 92.48% 94.30% 95.68%
Number of daily rates quoted 11,467 15,208 20,476
10th Percentile £213 £225 £204
25th Percentile £363 £394 £363
Median daily rate (50th Percentile) £490 £500 £475
Median % change year-on-year -2.00% +5.26% +11.76%
75th Percentile £595 £600 £575
90th Percentile £688 £688 £650
UK median daily rate £525 £543 £525
% change year-on-year -3.23% +3.33% +9.38%
Number of hourly rates quoted 2,268 1,112 1,441
10th Percentile £12.50 £13.41 £12.38
25th Percentile £15.74 £18.07 £14.51
Median hourly rate £40.00 £42.50 £20.00
Median % change year-on-year -5.88% +112.50% +5.26%
75th Percentile £61.60 £65.00 £45.00
90th Percentile £73.83 £75.00 £60.00
UK median hourly rate £36.50 £45.00 £24.00
% change year-on-year -18.89% +87.50% +6.67%

2nd Line Support
Job Vacancy Trend in the UK excluding London

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 2nd Line Support in the UK excluding London

2nd Line Support
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing 2nd Line Support in the UK excluding London.

Daily rate trend for 2nd Line Support in the UK excluding London

2nd Line Support
Daily Rate Histogram in the UK excluding London

Daily rate distribution for jobs citing 2nd Line Support in the UK excluding London over the 6 months to 19 May 2024.

Daily rate histogram for 2nd Line Support in the UK excluding London

2nd Line Support
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing 2nd Line Support in the UK excluding London.

Hourly rate trend for 2nd Line Support in the UK excluding London

2nd Line Support
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the UK excluding London region over the 6 months to 19 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Midlands +45 53 £210 -22.22% 25
West Midlands +49 39 £200 +14.29% 18
North of England +14 27 £190 -5.00% 17
South East -54 24 £194 -7.74% 42
South West -5 23 £190 -13.14% 14
East Midlands +17 14 £210 -40.00% 7
North West +4 13 £190 -5.00% 9
Yorkshire +14 12 £190 -2.56% 7
East of England -4 9 £213 +14.86% 15
Scotland +28 8 £195 +11.43% 3
North East +13 2 £195 +17.29% 1
Northern Ireland +4 2 £145 -
Wales +13 1 £135 -32.50% 7
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 19 May 2024, 2nd Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the UK excluding London region featuring 2nd Line Support in the job title.

1 91 (61.90%) Windows
2 75 (51.02%) Microsoft
3 69 (46.94%) Active Directory
3 69 (46.94%) Microsoft 365
4 58 (39.46%) Social Skills
5 48 (32.65%) Windows 10
6 41 (27.89%) Microsoft Office
7 38 (25.85%) SCCM
8 31 (21.09%) Customer Service
9 28 (19.05%) Microsoft Intune
10 26 (17.69%) WAN
11 25 (17.01%) Azure
12 24 (16.33%) Microsoft Exchange
13 23 (15.65%) Security Cleared
14 21 (14.29%) ITIL
15 20 (13.61%) Problem-Solving
16 18 (12.24%) Degree
17 17 (11.56%) VMware
17 17 (11.56%) VPN
17 17 (11.56%) DNS
17 17 (11.56%) Analytical Skills
18 16 (10.88%) SLA
19 15 (10.20%) Apple
19 15 (10.20%) Windows Server
20 14 (9.52%) SC Cleared
20 14 (9.52%) MPLS
20 14 (9.52%) Juniper
20 14 (9.52%) BGP
20 14 (9.52%) IPsec
20 14 (9.52%) PKI

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (16.33%) Microsoft Exchange
2 12 (8.16%) SharePoint
3 1 (0.68%) Exchange Server 2007
3 1 (0.68%) Exchange Server 2013
Applications
1 41 (27.89%) Microsoft Office
2 1 (0.68%) Microsoft Excel
2 1 (0.68%) Spreadsheet
Business Applications
1 1 (0.68%) assyst
Cloud Services
1 69 (46.94%) Microsoft 365
2 25 (17.01%) Azure
3 12 (8.16%) OneDrive
4 4 (2.72%) Entra ID
5 1 (0.68%) AWS
5 1 (0.68%) Dynamics 365
5 1 (0.68%) Google Workspace
5 1 (0.68%) Power Platform
5 1 (0.68%) Yammer
Communications & Networking
1 26 (17.69%) WAN
2 17 (11.56%) DNS
2 17 (11.56%) VPN
3 14 (9.52%) BGP
3 14 (9.52%) IPsec
3 14 (9.52%) MPLS
4 13 (8.84%) TCP/IP
4 13 (8.84%) Wi-Fi
5 12 (8.16%) Firewall
5 12 (8.16%) LAN
6 10 (6.80%) VLAN
7 8 (5.44%) SD-WAN
8 7 (4.76%) DHCP
8 7 (4.76%) VoIP
9 3 (2.04%) Ethernet
9 3 (2.04%) Junos
9 3 (2.04%) Remote Desktop
9 3 (2.04%) WebEx
9 3 (2.04%) Wireless
10 1 (0.68%) Cisco IOS
Database & Business Intelligence
1 1 (0.68%) Power BI
Development Applications
1 3 (2.04%) JIRA
General
1 58 (39.46%) Social Skills
2 17 (11.56%) Analytical Skills
3 11 (7.48%) Public Sector
4 10 (6.80%) Documentation Skills
5 8 (5.44%) Manufacturing
6 7 (4.76%) Marketing
7 5 (3.40%) Finance
7 5 (3.40%) Law
7 5 (3.40%) Organisational Skills
7 5 (3.40%) Telecoms
8 4 (2.72%) Pharmaceutical
9 3 (2.04%) Electronics
9 3 (2.04%) Legal
10 2 (1.36%) Automotive
10 2 (1.36%) Presentation Skills
11 1 (0.68%) Advertising
11 1 (0.68%) Aerospace
11 1 (0.68%) Financial Institution
11 1 (0.68%) Social Housing
Libraries, Frameworks & Software Standards
1 3 (2.04%) XMPP
2 2 (1.36%) Middleware
3 1 (0.68%) CSS
3 1 (0.68%) XML
Miscellaneous
1 14 (9.52%) PKI
2 10 (6.80%) Driving Licence
3 8 (5.44%) Self-Motivation
4 6 (4.08%) Clustering
4 6 (4.08%) iPad
5 3 (2.04%) Management Information System
5 3 (2.04%) NHS
6 2 (1.36%) Enterprise Software
7 1 (0.68%) Blackberry
7 1 (0.68%) BYOD
7 1 (0.68%) Data Centre
7 1 (0.68%) EPoS
7 1 (0.68%) Onboarding
7 1 (0.68%) PDA
7 1 (0.68%) Smartphone
7 1 (0.68%) Social Media
7 1 (0.68%) Video Conferencing
Operating Systems
1 91 (61.90%) Windows
2 48 (32.65%) Windows 10
3 15 (10.20%) Windows Server
4 12 (8.16%) Windows Server 2012
5 10 (6.80%) Mac OS
6 9 (6.12%) Windows Server 2019
7 8 (5.44%) Windows Server 2016
8 7 (4.76%) Apple iOS
8 7 (4.76%) Linux
9 4 (2.72%) Windows 7
10 3 (2.04%) Android
11 2 (1.36%) Mac OS X
11 2 (1.36%) Windows Server 2008
Processes & Methodologies
1 31 (21.09%) Customer Service
2 21 (14.29%) ITIL
3 20 (13.61%) Problem-Solving
4 12 (8.16%) Mobile Device Management
5 11 (7.48%) Asset Management
6 10 (6.80%) Incident Management
7 9 (6.12%) Service Delivery
7 9 (6.12%) Service Management
8 8 (5.44%) Cybersecurity
9 6 (4.08%) Decision-Making
9 6 (4.08%) PRINCE2
9 6 (4.08%) Proactive Monitoring
9 6 (4.08%) Quality Management
10 5 (3.40%) Customer Experience
10 5 (3.40%) Network Monitoring
10 5 (3.40%) Security Monitoring
10 5 (3.40%) Software Deployment
11 4 (2.72%) Continuous Improvement
11 4 (2.72%) Inventory Management
11 4 (2.72%) Patch Management
Programming Languages
1 8 (5.44%) PowerShell
2 4 (2.72%) JavaScript
3 3 (2.04%) Python
Qualifications
1 23 (15.65%) Security Cleared
2 18 (12.24%) Degree
3 14 (9.52%) SC Cleared
4 6 (4.08%) Microsoft Certification
5 5 (3.40%) CCNA
5 5 (3.40%) Cisco Certification
5 5 (3.40%) MCSA
5 5 (3.40%) MCSE
6 3 (2.04%) DV Cleared
7 2 (1.36%) MCP
8 1 (0.68%) A+ Certification
8 1 (0.68%) DBS Check
8 1 (0.68%) ITIL Certification
Quality Assurance & Compliance
1 16 (10.88%) SLA
2 5 (3.40%) ISO 9000
3 2 (1.36%) Disclosure Scotland
System Software
1 69 (46.94%) Active Directory
2 14 (9.52%) VMware Infrastructure
3 8 (5.44%) Hyper-V
4 2 (1.36%) Terminal Services
5 1 (0.68%) Virtual Servers
5 1 (0.68%) VMware ESXi
5 1 (0.68%) vSphere
Systems Management
1 38 (25.85%) SCCM
2 28 (19.05%) Microsoft Intune
3 9 (6.12%) Autotask
4 7 (4.76%) Jamf Pro
5 6 (4.08%) Failover Clustering
6 4 (2.72%) Systems Management Server (SMS)
7 3 (2.04%) AppManager
8 2 (1.36%) WSUS
9 1 (0.68%) AirWatch
9 1 (0.68%) Nessus
Vendors
1 75 (51.02%) Microsoft
2 17 (11.56%) VMware
3 15 (10.20%) Apple
4 14 (9.52%) Juniper
5 13 (8.84%) Cisco
6 7 (4.76%) ServiceNow
7 6 (4.08%) Datto
8 4 (2.72%) Fujitsu
8 4 (2.72%) Remedy
8 4 (2.72%) SAP
9 3 (2.04%) Ivanti
10 2 (1.36%) MobileIron
10 2 (1.36%) Veeam
11 1 (0.68%) BT
11 1 (0.68%) Freshdesk
11 1 (0.68%) Google
11 1 (0.68%) IFS
11 1 (0.68%) Qualys
11 1 (0.68%) Samsung
11 1 (0.68%) SolarWinds