The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 27 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Mar 2015
Same period 2014 Same period 2013
Second Line Support
Rank 241 232 221
Rank change year-on-year
-9 -11
Contract jobs requiring a 2nd Line Support 462 439 405
As % of all contract IT jobs located in the UK 0.86% 0.85% 0.88%
As % of the Job Titles category 0.93% 0.92% 0.95%
Number of daily rates quoted 166 133 101
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£165 £150 £150
Average daily rate % change year-on-year
+10.00% -
90% offered a daily rate of more than £110 £110 £100
10% offered a daily rate of more than £250 £213 £250
UK excluding London average daily rate £161 £150 £135
% change year-on-year
+7.50% +11.11%
Number of hourly rates quoted 153 157 156
Average hourly rate £15.50 £15.80 £14.50
Average hourly rate % change year-on-year
-1.89% +8.96%
90% offered a hourly rate of more than £12.00 £11.50 £10.24
10% offered a hourly rate of more than £22.50 £21.00 £19.60
UK excluding London average hourly rate £14.50 £15.35 £14.00
% change year-on-year
-5.53% +9.64%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
49598 47956 42731
As % of all contract IT jobs located in the UK 92.44% 92.38% 92.76%
Number of daily rates quoted 30070 28704 24525
Average daily rate £400 £400 £400
90% offered a daily rate of more than £240 £228 £238
10% offered a daily rate of more than £550 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1954 2000 2187
Average hourly rate £17.50 £17.50 £17.50
90% offered a hourly rate of more than £11.00 £11.00 £10.51
10% offered a hourly rate of more than £42.50 £42.50 £40.00
UK excluding London average hourly rate £16.85 £17.00 £17.33
% change year-on-year
-0.86% -1.87%

2nd Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the UK

2nd Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support within the UK.

2nd Line Support Daily Rate Trend in the UK

2nd Line Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support within the UK over the 3 months to 27 March 2015.

2nd Line Support Daily Rate Histogram in the UK

2nd Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support within the UK.

2nd Line Support Hourly Rate Trend in the UK

2nd Line Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support within the UK over the 3 months to 27 March 2015.

2nd Line Support Hourly Rate Histogram in the UK

2nd Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the UK over the 3 months to 27 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -1 420 £165 +6.45% 120
London -11 128 £165 -4.34% 37
South East -45 90 £145 +7.40% 31
West Midlands +8 47 £273 +60.29% 9
South West +7 40 £123 -18.33% 12
East of England +16 36 £120 -25.00% 6
Yorkshire -8 30 £175 +16.66% 5
Scotland +9 26 £200 - 3
City of London +7 24 £170 -2.85% 9
Berkshire -12 24 £140 -10.00% 4
North West -23 24 £170 +41.66% 15
West Yorkshire +3 20 £175 +7.69% 4
Surrey 0 19 £138 +11.11% 6
East Midlands -6 19 £123 -26.86% 5
Leeds -2 16 £175 +16.66% 2
Oxfordshire -15 16 £200 +100.00% 7
Hertfordshire +2 15 £160 - 1
Manchester -11 15 £165 +65.00% 9
Wiltshire +15 12 £200 -
Reading +1 12 £139 -15.75% 4
Bristol +4 11 £125 - 1
Birmingham -5 11 £236 -1.56% 3
Hampshire -17 11 £120 -27.27% 3
Swindon +13 9 - -
Derbyshire +12 9 £120 - 2
Cambridgeshire +7 8 £104 - 3
Buckinghamshire -8 8 £288 +139.58% 2
Oxford -15 8 £130 +30.00% 1
Suffolk - 8 - -
Dorset 0 7 £118 -21.66% 1

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 27 March 2015, IT contractor jobs within the UK that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 739 (76.03%) Windows
2 509 (52.37%) Active Directory
3 394 (40.53%) Windows 7
4 385 (39.61%) Microsoft
5 301 (30.97%) MS Office
6 235 (24.18%) Windows XP
7 205 (21.09%) ITIL
8 201 (20.68%) MS Exchange
9 194 (19.96%) Windows Server 2008
10 173 (17.80%) Citrix
11 155 (15.95%) MS Excel
12 151 (15.53%) VMware
13 146 (15.02%) Windows Server 2003
14 106 (10.91%) Blackberry
15 101 (10.39%) SLA
15 101 (10.39%) Exchange Server 2010
16 97 (9.98%) LAN
17 96 (9.88%) SCCM
18 89 (9.16%) Linux
18 89 (9.16%) Microsoft Certification
19 88 (9.05%) WAN
19 88 (9.05%) Finance
20 86 (8.85%) TCP/IP
21 83 (8.54%) HP
22 76 (7.82%) Windows 8
23 75 (7.72%) Windows Server 2012
23 75 (7.72%) DNS
24 73 (7.51%) Cisco
24 73 (7.51%) SQL
25 70 (7.20%) Security Cleared

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 27 March 2015, IT contractor jobs within the UK that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 201 (20.68%) MS Exchange
2 101 (10.39%) Exchange Server 2010
3 46 (4.73%) SharePoint
4 38 (3.91%) Lync
5 36 (3.70%) Blackberry Enterprise Server
6 32 (3.29%) Exchange Server 2007
7 29 (2.98%) IBM Notes
8 21 (2.16%) Exchange Server 2003
9 19 (1.95%) IIS
10 14 (1.44%) Exchange Server 2013
11 5 (0.51%) Apache
12 4 (0.41%) Office Communications Server
12 4 (0.41%) SharePoint 2010
12 4 (0.41%) WorkSite
12 4 (0.41%) SharePoint 2013
13 2 (0.21%) CMS
13 2 (0.21%) Lotus Domino
14 1 (0.10%) WebLogic
14 1 (0.10%) WebSphere
Applications
1 301 (30.97%) MS Office
2 155 (15.95%) MS Excel
3 13 (1.34%) MS Visio
4 6 (0.62%) Adobe Creative Suite
5 5 (0.51%) MS PowerPoint
6 3 (0.31%) MS Project
6 3 (0.31%) Final Cut Pro
7 2 (0.21%) Acrobat
7 2 (0.21%) AutoCAD
8 1 (0.10%) Spreadsheet
Business Applications
1 4 (0.41%) Dynamics CRM
2 3 (0.31%) Eikon
3 2 (0.21%) Remedy ITSM
4 1 (0.10%) SAP FI-AP
4 1 (0.10%) Oracle General Ledger
4 1 (0.10%) Magento
4 1 (0.10%) SAP FI
4 1 (0.10%) Oracle Applications
4 1 (0.10%) HFM
4 1 (0.10%) Cognos TM1
4 1 (0.10%) IntelliMatch
4 1 (0.10%) Dynamics AX
Cloud Services
1 51 (5.25%) Office 365
2 3 (0.31%) Cloud Computing
3 1 (0.10%) Google Cloud Platform
Communications & Networking
1 97 (9.98%) LAN
2 88 (9.05%) WAN
3 86 (8.85%) TCP/IP
4 75 (7.72%) DNS
5 63 (6.48%) DHCP
6 53 (5.45%) Firewall
7 49 (5.04%) VoIP
8 47 (4.84%) VPN
9 22 (2.26%) Wireless
10 19 (1.95%) SAN
11 16 (1.65%) Internet
12 14 (1.44%) Wi-Fi
12 14 (1.44%) LDAP
13 12 (1.23%) Broadband
14 9 (0.93%) 3G
15 7 (0.72%) VLAN
16 6 (0.62%) SSL
16 6 (0.62%) ADSL
17 5 (0.51%) SMS
17 5 (0.51%) NAS
Database & Business Intelligence
1 38 (3.91%) SQL Server
2 8 (0.82%) SQL Server 2008
3 5 (0.51%) Oracle Database
3 5 (0.51%) MySQL
4 2 (0.21%) Relational Database
4 2 (0.21%) Oracle Reports
4 2 (0.21%) Oracle Discoverer
4 2 (0.21%) IDOL
4 2 (0.21%) PostgreSQL
5 1 (0.10%) SQL Server 2005
5 1 (0.10%) SQL Server Integration Services
5 1 (0.10%) RDBMS
5 1 (0.10%) FileMaker
5 1 (0.10%) SQL Server 2012
Development Applications
1 1 (0.10%) MSI
1 1 (0.10%) JIRA
General
1 88 (9.05%) Finance
2 28 (2.88%) Banking
3 27 (2.78%) Retail
3 27 (2.78%) Telecoms
4 26 (2.67%) Legal
5 11 (1.13%) Law
6 8 (0.82%) Retail Banking
6 8 (0.82%) Manufacturing
7 3 (0.31%) Pharmaceutical
7 3 (0.31%) Investment Banking
7 3 (0.31%) Dutch Language
7 3 (0.31%) Italian Language
7 3 (0.31%) Japanese Language
8 2 (0.21%) German Language
8 2 (0.21%) Marketing
8 2 (0.21%) Back Office
8 2 (0.21%) Advertising
9 1 (0.10%) Publishing
9 1 (0.10%) Military
9 1 (0.10%) Financial Institution
Libraries, Frameworks & Software Standards
1 8 (0.82%) HTML
1 8 (0.82%) .NET
2 3 (0.31%) Application Packaging
3 2 (0.21%) ASP.NET
3 2 (0.21%) COM
3 2 (0.21%) JSP
3 2 (0.21%) XML
3 2 (0.21%) EDI
4 1 (0.10%) FIX Protocol
4 1 (0.10%) Software Packaging
4 1 (0.10%) Corona SDK
Miscellaneous
1 106 (10.91%) Blackberry
2 49 (5.04%) Analytical Skills
3 40 (4.12%) NHS
4 27 (2.78%) iPhone
5 22 (2.26%) iPad
6 17 (1.75%) PDA
7 16 (1.65%) Management Information System
8 15 (1.54%) Video Conferencing
9 11 (1.13%) Computer Science
10 8 (0.82%) Smartphone
11 6 (0.62%) Clustering
12 5 (0.51%) AS400
12 5 (0.51%) Mainframe
13 4 (0.41%) Thin Client
13 4 (0.41%) Fat Client
13 4 (0.41%) Mobile Computing
14 3 (0.31%) Smartcard
14 3 (0.31%) Client/Server
14 3 (0.31%) Replication
15 2 (0.21%) Handset
Operating Systems
1 739 (76.03%) Windows
2 394 (40.53%) Windows 7
3 235 (24.18%) Windows XP
4 194 (19.96%) Windows Server 2008
5 146 (15.02%) Windows Server 2003
6 89 (9.16%) Linux
7 76 (7.82%) Windows 8
8 75 (7.72%) Windows Server 2012
9 33 (3.40%) UNIX
10 31 (3.19%) Android
11 28 (2.88%) Windows 2000 Server
12 23 (2.37%) Windows 2000
13 21 (2.16%) Mac OS X
14 17 (1.75%) Ubuntu
15 16 (1.65%) Red Hat Enterprise Linux
16 15 (1.54%) CentOS
16 15 (1.54%) Windows Vista
17 14 (1.44%) HPUX
18 13 (1.34%) Apple iOS
19 7 (0.72%) Windows NT
Processes & Methodologies
1 205 (21.09%) ITIL
2 44 (4.53%) Incident Management
3 42 (4.32%) Migration
4 29 (2.98%) Service Management
5 20 (2.06%) Service Delivery
6 16 (1.65%) Configuration Management
6 16 (1.65%) Project Management
7 14 (1.44%) CRM
7 14 (1.44%) Asset Management
8 13 (1.34%) Change Management
9 12 (1.23%) Continuous Improvement
10 11 (1.13%) Knowledge Management
11 10 (1.03%) Problem Management
11 10 (1.03%) Disaster Recovery
11 10 (1.03%) Time Management
12 9 (0.93%) Workflow
12 9 (0.93%) E-Commerce
12 9 (0.93%) Business Intelligence
13 8 (0.82%) Change Control
14 6 (0.62%) Capacity Planning
Programming Languages
1 73 (7.51%) SQL
2 19 (1.95%) PowerShell
3 9 (0.93%) Python
4 7 (0.72%) VBA
5 6 (0.62%) Perl
6 5 (0.51%) C++
7 4 (0.41%) Java
7 4 (0.41%) C
7 4 (0.41%) PHP
8 3 (0.31%) T-SQL
8 3 (0.31%) Bash Shell
9 2 (0.21%) JavaScript
10 1 (0.10%) C#
10 1 (0.10%) PL/SQL
10 1 (0.10%) C-shell
10 1 (0.10%) Shell Script
10 1 (0.10%) AWK
10 1 (0.10%) Korn
Qualifications
1 89 (9.16%) Microsoft Certification
2 70 (7.20%) Security Cleared
3 50 (5.14%) SC Cleared
4 49 (5.04%) MCP
5 48 (4.94%) MCSE
6 27 (2.78%) Degree
7 26 (2.67%) Cisco Certification
8 25 (2.57%) CCNA
9 19 (1.95%) DV Cleared
10 18 (1.85%) MCSA
11 16 (1.65%) ITIL Certification
12 10 (1.03%) MCDST
12 10 (1.03%) MCITP
13 9 (0.93%) A+ Certification
14 7 (0.72%) ITIL Foundation Certificate
15 6 (0.62%) VMware Certified Professional (VCP)
16 5 (0.51%) CCNP
17 3 (0.31%) MCSD
17 3 (0.31%) Citrix Certification
17 3 (0.31%) Network+ Certification
Quality Assurance & Compliance
1 101 (10.39%) SLA
2 1 (0.10%) QA
2 1 (0.10%) Data Quality
System Software
1 509 (52.37%) Active Directory
2 60 (6.17%) VMware Infrastructure
3 33 (3.40%) XenApp
4 23 (2.37%) Terminal Services
5 19 (1.95%) Hyper-V
6 8 (0.82%) XenDesktop
6 8 (0.82%) VMware ESX
7 7 (0.72%) vSphere
8 5 (0.51%) VMware Server
9 4 (0.41%) VMware ESXi
9 4 (0.41%) XenServer
9 4 (0.41%) Microsoft App-V
10 3 (0.31%) ISA Server
10 3 (0.31%) Firmware
10 3 (0.31%) Terminal Server
10 3 (0.31%) Forefront TMG
11 1 (0.10%) KVM
11 1 (0.10%) Xen
11 1 (0.10%) Citrix Presentation Server
Systems Management
1 96 (9.88%) SCCM
2 21 (2.16%) Backup Exec
3 15 (1.54%) WSUS
4 7 (0.72%) SCOM
4 7 (0.72%) Norton AntiVirus
5 6 (0.62%) OpenView Configuration Management
6 4 (0.41%) Systems Management Server (SMS)
7 3 (0.31%) Symantec Endpoint Protection
7 3 (0.31%) Nagios
7 3 (0.31%) BMC Marimba
7 3 (0.31%) McAfee ePO
7 3 (0.31%) HP Data Protector
8 2 (0.21%) DameWare
8 2 (0.21%) ServiceCenter
8 2 (0.21%) ARCserve
8 2 (0.21%) Puppet
9 1 (0.10%) Symantec Enterprise Vault
9 1 (0.10%) Hyperic
9 1 (0.10%) Casper Suite
9 1 (0.10%) ZENworks
Vendors
1 385 (39.61%) Microsoft
2 173 (17.80%) Citrix
3 151 (15.53%) VMware
4 83 (8.54%) HP
5 73 (7.51%) Cisco
6 51 (5.25%) Apple
7 40 (4.12%) Symantec
8 34 (3.50%) Remedy
9 29 (2.98%) Lotus
10 28 (2.88%) Dell
11 24 (2.47%) Red Hat
12 22 (2.26%) Adobe
13 20 (2.06%) McAfee
14 18 (1.85%) Oracle
15 15 (1.54%) Avaya
16 13 (1.34%) Mitel
16 13 (1.34%) Altiris
16 13 (1.34%) Splunk
17 9 (0.93%) LANDesk
17 9 (0.93%) Wyse
Coleford, Gloucestershire
Roc Search
Posted: 8 hours ago
Birmingham, West Midlands (County)
Roc Search
Posted: Yesterday
Somerset
Opus Recruitment Solutions Ltd
Rate: £130 - £160 per day
Posted: Yesterday
Manchester, Lancashire
Senitor Associates
Rate: £8 - £14 per hour
Posted: Yesterday
Falmouth, Cornwall
TEKsystems
Rate: £90 - £100 per day
Posted: 2 days ago
Leeds, West Yorkshire
Nationwide People Ltd
Rate: £200 - £250 Per Day Limited Company Basis
Posted: 3 days ago
North West London
Oscar Associates (UK) Ltd
Rate: £20 - £25 per day
Posted: 3 days ago
Brighton, East Sussex
Opus Recruitment Solutions Ltd
Rate: £120 - £160 per annum
Posted: 3 days ago
Poole
Austin Fraser Limited
Rate: £150 - £180 per day
Posted: 3 days ago
Cambridge
Interquest - Sand Resources
Rate: £15 - £16 per hour
Posted: 3 days ago
Leeds, West Yorkshire
Nationwide People Ltd
Rate: £200 - £250 Per Day Limited Company Basis
Posted: 3 days ago
Edinburgh
Hays IT - Uk Posting account
Rate: £160 per day
Posted: 3 days ago
Bristol, Avon
Randstad Technologies
Rate: £0.00 per hour
Posted: 4 days ago
Doncaster, South Yorkshire
Lorien Resourcing
Posted: 4 days ago
Aberdeen, Aberdeenshire
Eaglecliff
Rate: From £25 to £33 per day
Posted: 4 days ago
London
Hays IT - Uk Posting account
Rate: £30000.00 - £35000.00 per annum
Posted: 14 days ago
City of London
Explore Group
Posted: 21 days ago
Liverpool and Manchester
Lewis Paige
Rate: Contractor Rates
Posted: 22 days ago
Peterborough
Hays IT - Uk Posting account
Rate: £13.00 - £15.00 per hour
Posted: 24 days ago