The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 2 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
2 Jul 2015
Same period 2014 Same period 2013
Second Line Support
Rank 240 208 251
Rank change year-on-year
-32 +43
Contract jobs requiring a 2nd Line Support 504 544 391
As % of all contract IT jobs located in the UK 0.91% 1.01% 0.79%
As % of the Job Titles category 0.99% 1.09% 0.85%
Number of daily rates quoted 197 224 124
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£160 £150 £150
Average daily rate % change year-on-year
+6.66% -
90% offered a daily rate of more than £120 £110 £110
10% offered a daily rate of more than £266 £233 £230
UK excluding London average daily rate £165 £160 £150
% change year-on-year
+3.12% +6.66%
Number of hourly rates quoted 190 176 147
Average hourly rate £16.00 £15.00 £15.50
Average hourly rate % change year-on-year
+6.66% -3.22%
90% offered a hourly rate of more than £11.97 £11.50 £11.50
10% offered a hourly rate of more than £21.55 £22.00 £21.50
UK excluding London average hourly rate £15.00 £14.00 £15.00
% change year-on-year
+7.14% -6.66%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50919 49737 45816
As % of all contract IT jobs located in the UK 92.44% 92.58% 92.60%
Number of daily rates quoted 32112 30451 26557
Average daily rate £400 £395 £400
Average daily rate % change year-on-year
+1.26% -1.25%
90% offered a daily rate of more than £250 £230 £238
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1925 1987 2121
Average hourly rate £17.00 £16.50 £18.50
Average hourly rate % change year-on-year
+3.03% -10.81%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £41.24 £38.86 £40.00
UK excluding London average hourly rate £16.50 £16.25 £17.50
% change year-on-year
+1.53% -7.14%

2nd Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the UK

2nd Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support within the UK.

2nd Line Support Daily Rate Trend in the UK

2nd Line Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support within the UK over the 3 months to 2 July 2015.

2nd Line Support Daily Rate Histogram in the UK

2nd Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support within the UK.

2nd Line Support Hourly Rate Trend in the UK

2nd Line Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support within the UK over the 3 months to 2 July 2015.

2nd Line Support Hourly Rate Histogram in the UK

2nd Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the UK over the 3 months to 2 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -26 478 £160 - 102
London -32 159 £160 +14.28% 27
South East -21 94 £170 +6.25% 24
South West +26 49 £139 -36.93% 3
North West -11 44 £175 +29.62% 18
East of England -6 36 £200 +23.07% 5
City of London -24 33 £225 +52.54% 5
Yorkshire -35 32 £151 -18.24% 9
West Midlands 0 30 £140 -37.77% 8
Berkshire +24 28 £170 -29.16% 3
Manchester -2 28 £175 +48.93% 7
West Yorkshire -14 23 £219 +17.94% 7
North East +4 22 £151 -14.43% 1
Leeds -28 21 £220 +18.91% 4
Newcastle upon Tyne +3 20 £150 -14.72% 1
Tyne and Wear 0 20 £150 -14.72% 1
Hampshire +6 19 £170 +11.47% 8
Hertfordshire -7 17 £233 +44.18% 4
Reading +23 16 £170 -29.16% 2
Oxfordshire -33 16 £146 +6.36% 2
Surrey -10 14 £140 -12.50% 2
Bristol +12 12 £134 - 1
East Midlands -26 12 £295 +136.00% 7
Gloucestershire +4 11 £200 +14.28%
Scotland -11 11 £230 +87.75% 2
Cornwall - 10 - -
Buckinghamshire +5 8 £250 - 3
Wiltshire -5 8 - -
Stevenage - 8 £190 -
North Yorkshire 0 7 £118 -32.85% 1

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 2 July 2015, IT contractor jobs within the UK that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 778 (77.49%) Windows
2 564 (56.18%) Active Directory
3 419 (41.73%) Windows 7
4 411 (40.94%) Microsoft
5 303 (30.18%) MS Office
6 233 (23.21%) ITIL
7 224 (22.31%) Windows XP
8 208 (20.72%) MS Exchange
9 188 (18.73%) Citrix
10 180 (17.93%) VMware
11 179 (17.83%) Windows Server 2008
12 156 (15.54%) MS Excel
13 145 (14.44%) Windows Server 2003
14 108 (10.76%) SLA
15 103 (10.26%) HP
16 101 (10.06%) Microsoft Certification
17 96 (9.56%) Blackberry
18 90 (8.96%) Cisco
18 90 (8.96%) TCP/IP
19 89 (8.86%) Windows 8
20 87 (8.67%) Exchange Server 2010
21 86 (8.57%) Security Cleared
21 86 (8.57%) LAN
22 84 (8.37%) Windows Server 2012
23 79 (7.87%) SQL
24 78 (7.77%) DNS
25 77 (7.67%) WAN
25 77 (7.67%) Finance
25 77 (7.67%) SCCM
26 73 (7.27%) DHCP

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 2 July 2015, IT contractor jobs within the UK that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 208 (20.72%) MS Exchange
2 87 (8.67%) Exchange Server 2010
3 47 (4.68%) Lync
4 41 (4.08%) SharePoint
5 37 (3.69%) Blackberry Enterprise Server
6 28 (2.79%) Exchange Server 2007
7 26 (2.59%) IBM Notes
8 19 (1.89%) Exchange Server 2003
9 14 (1.39%) Exchange Server 2013
10 13 (1.29%) IIS
11 5 (0.50%) SharePoint 2013
12 4 (0.40%) SharePoint 2010
12 4 (0.40%) WorkSite
13 3 (0.30%) TPMS
13 3 (0.30%) Office Communications Server
13 3 (0.30%) CMS
14 2 (0.20%) Lotus Domino
14 2 (0.20%) SharePoint Server
14 2 (0.20%) MS Project Server
15 1 (0.100%) nginx
Applications
1 303 (30.18%) MS Office
2 156 (15.54%) MS Excel
3 19 (1.89%) MS Visio
4 14 (1.39%) MS PowerPoint
5 4 (0.40%) AutoCAD
6 2 (0.20%) MS Project
6 2 (0.20%) Adobe Creative Suite
7 1 (0.100%) Spreadsheet
7 1 (0.100%) Acrobat
Business Applications
1 3 (0.30%) Eikon
2 2 (0.20%) assyst
2 2 (0.20%) Remedy ITSM
3 1 (0.100%) Oracle General Ledger
3 1 (0.100%) Magento
3 1 (0.100%) ResourceLink
3 1 (0.100%) SAP Business One
3 1 (0.100%) Oracle Applications
Cloud Services
1 60 (5.98%) Office 365
2 2 (0.20%) Google Cloud Platform
3 1 (0.100%) Mimecast
3 1 (0.100%) Cloud Computing
3 1 (0.100%) Amazon AWS
3 1 (0.100%) SaaS
3 1 (0.100%) Google Apps
Communications & Networking
1 90 (8.96%) TCP/IP
2 86 (8.57%) LAN
3 78 (7.77%) DNS
4 77 (7.67%) WAN
5 73 (7.27%) DHCP
6 55 (5.48%) Firewall
7 44 (4.38%) VoIP
8 40 (3.98%) VPN
8 40 (3.98%) SAN
9 22 (2.19%) LDAP
10 17 (1.69%) Internet
10 17 (1.69%) Wireless
11 12 (1.20%) Wi-Fi
11 12 (1.20%) IP Telephony
12 11 (1.10%) 3G
13 9 (0.90%) SSL
13 9 (0.90%) NAS
14 8 (0.80%) Broadband
15 7 (0.70%) Ethernet
16 6 (0.60%) GPRS
Database & Business Intelligence
1 44 (4.38%) SQL Server
2 7 (0.70%) SQL Server 2008
3 6 (0.60%) Oracle Database
4 3 (0.30%) Relational Database
4 3 (0.30%) MySQL
4 3 (0.30%) SQL Server 2005
4 3 (0.30%) Oracle Reports
4 3 (0.30%) IDOL
5 2 (0.20%) DTS
5 2 (0.20%) Oracle Discoverer
5 2 (0.20%) RDBMS
5 2 (0.20%) SQL Server Integration Services
6 1 (0.100%) Redis
6 1 (0.100%) SQL Server 2000
6 1 (0.100%) EDRMS
6 1 (0.100%) FileMaker
6 1 (0.100%) SQL Server Reporting Services
6 1 (0.100%) MS Access
Development Applications
1 2 (0.20%) MSI
1 2 (0.20%) JIRA
2 1 (0.100%) Jenkins
General
1 77 (7.67%) Finance
2 37 (3.69%) Retail
3 31 (3.09%) Telecoms
4 22 (2.19%) Banking
5 20 (1.99%) Legal
6 14 (1.39%) Law
7 13 (1.29%) Manufacturing
8 9 (0.90%) Local Government
9 8 (0.80%) French Language
10 6 (0.60%) German Language
11 5 (0.50%) Japanese Language
11 5 (0.50%) Back Office
11 5 (0.50%) Pharmaceutical
12 4 (0.40%) Retail Banking
13 3 (0.30%) Marketing
13 3 (0.30%) Multimedia
13 3 (0.30%) Investment Banking
13 3 (0.30%) Financial Institution
14 2 (0.20%) Automotive
14 2 (0.20%) Publishing
Libraries, Frameworks & Software Standards
1 8 (0.80%) HTML
2 6 (0.60%) .NET
3 3 (0.30%) COM
4 2 (0.20%) Web Services
4 2 (0.20%) XML
4 2 (0.20%) Application Packaging
4 2 (0.20%) FIX Protocol
4 2 (0.20%) Software Packaging
5 1 (0.100%) ODBC
5 1 (0.100%) EDI
5 1 (0.100%) ActiveMQ
5 1 (0.100%) Ruby on Rails
5 1 (0.100%) CSS
5 1 (0.100%) JSP
5 1 (0.100%) ASP.NET
Miscellaneous
1 96 (9.56%) Blackberry
2 40 (3.98%) NHS
3 38 (3.78%) Analytical Skills
4 33 (3.29%) iPhone
5 27 (2.69%) Data Centre
6 25 (2.49%) iPad
7 16 (1.59%) PDA
8 14 (1.39%) Video Conferencing
9 13 (1.29%) Computer Science
10 12 (1.20%) Management Information System
11 11 (1.10%) Clustering
12 6 (0.60%) Replication
12 6 (0.60%) Thin Client
12 6 (0.60%) Smartcard
12 6 (0.60%) EPoS
12 6 (0.60%) Fat Client
12 6 (0.60%) BYOD
13 5 (0.50%) Smartphone
13 5 (0.50%) Mainframe
14 4 (0.40%) Client/Server
Operating Systems
1 778 (77.49%) Windows
2 419 (41.73%) Windows 7
3 224 (22.31%) Windows XP
4 179 (17.83%) Windows Server 2008
5 145 (14.44%) Windows Server 2003
6 89 (8.86%) Windows 8
7 84 (8.37%) Windows Server 2012
8 70 (6.97%) Linux
9 39 (3.88%) UNIX
10 37 (3.69%) Windows 2000 Server
10 37 (3.69%) Android
11 22 (2.19%) Mac OS X
12 20 (1.99%) Windows Vista
13 17 (1.69%) Windows 2000
14 16 (1.59%) Apple iOS
15 14 (1.39%) Ubuntu
16 13 (1.29%) CentOS
17 12 (1.20%) Red Hat Enterprise Linux
18 11 (1.10%) HPUX
19 9 (0.90%) Mac OS
Processes & Methodologies
1 233 (23.21%) ITIL
2 43 (4.28%) Incident Management
3 37 (3.69%) Service Management
4 32 (3.19%) Migration
5 22 (2.19%) Project Management
6 20 (1.99%) Configuration Management
7 19 (1.89%) Change Management
7 19 (1.89%) Problem Management
8 18 (1.79%) Service Delivery
9 16 (1.59%) CRM
10 13 (1.29%) Time Management
11 11 (1.10%) Continuous Improvement
11 11 (1.10%) Software Deployment
12 10 (1.00%) Asset Management
13 9 (0.90%) Knowledge Management
13 9 (0.90%) Change Control
14 8 (0.80%) Business Intelligence
14 8 (0.80%) Workflow
14 8 (0.80%) Server Building
15 7 (0.70%) Disaster Recovery
Programming Languages
1 79 (7.87%) SQL
2 18 (1.79%) PowerShell
3 7 (0.70%) VBA
3 7 (0.70%) Python
4 6 (0.60%) Perl
5 3 (0.30%) T-SQL
5 3 (0.30%) C++
5 3 (0.30%) JavaScript
6 2 (0.20%) Bash Shell
6 2 (0.20%) PHP
6 2 (0.20%) PL/SQL
7 1 (0.100%) C-shell
7 1 (0.100%) Shell Script
7 1 (0.100%) AWK
7 1 (0.100%) Ruby
7 1 (0.100%) Korn
7 1 (0.100%) Java
7 1 (0.100%) C
7 1 (0.100%) C#
7 1 (0.100%) VBScript
Qualifications
1 101 (10.06%) Microsoft Certification
2 86 (8.57%) Security Cleared
3 63 (6.27%) MCSE
4 59 (5.88%) SC Cleared
5 54 (5.38%) MCP
6 47 (4.68%) Cisco Certification
7 43 (4.28%) CCNA
7 43 (4.28%) Degree
8 21 (2.09%) DV Cleared
9 19 (1.89%) ITIL Certification
10 17 (1.69%) MCSA
11 14 (1.39%) MCITP
12 10 (1.00%) VMware Certified Professional (VCP)
12 10 (1.00%) CCNP
13 9 (0.90%) Citrix Certification
13 9 (0.90%) MCDST
14 8 (0.80%) ITIL Foundation Certificate
14 8 (0.80%) A+ Certification
15 6 (0.60%) CCA
16 5 (0.50%) MCTS
Quality Assurance & Compliance
1 108 (10.76%) SLA
2 3 (0.30%) QA
3 1 (0.100%) Data Quality
3 1 (0.100%) ISO/IEC 27001
3 1 (0.100%) ISO 9000
System Software
1 564 (56.18%) Active Directory
2 67 (6.67%) VMware Infrastructure
3 40 (3.98%) XenApp
4 21 (2.09%) Hyper-V
5 15 (1.49%) Terminal Services
5 15 (1.49%) vSphere
6 8 (0.80%) XenDesktop
7 7 (0.70%) VMware ESX
8 6 (0.60%) VMware Server
9 5 (0.50%) Microsoft App-V
9 5 (0.50%) VMware ESXi
10 3 (0.30%) Firmware
10 3 (0.30%) Terminal Server
11 2 (0.20%) ISA Server
11 2 (0.20%) XenServer
11 2 (0.20%) Forefront TMG
12 1 (0.100%) Varnish
12 1 (0.100%) KVM
12 1 (0.100%) BitLocker
12 1 (0.100%) DFS Replication
Systems Management
1 77 (7.67%) SCCM
2 23 (2.29%) Backup Exec
3 10 (1.00%) Norton AntiVirus
3 10 (1.00%) WSUS
4 6 (0.60%) DameWare
4 6 (0.60%) SCOM
5 5 (0.50%) McAfee ePO
5 5 (0.50%) AirWatch
6 4 (0.40%) NetBackup
7 3 (0.30%) HP Data Protector
7 3 (0.30%) OpenView Configuration Management
7 3 (0.30%) Symantec Endpoint Protection
8 2 (0.20%) Symantec Enterprise Vault
8 2 (0.20%) ServiceCenter
8 2 (0.20%) Casper Suite
8 2 (0.20%) Unicenter
8 2 (0.20%) Tivoli
8 2 (0.20%) Tivoli Storage Manager
8 2 (0.20%) Systems Management Server (SMS)
8 2 (0.20%) Nessus
Vendors
1 411 (40.94%) Microsoft
2 188 (18.73%) Citrix
3 180 (17.93%) VMware
4 103 (10.26%) HP
5 90 (8.96%) Cisco
6 49 (4.88%) Apple
6 49 (4.88%) Symantec
7 43 (4.28%) Dell
8 35 (3.49%) Remedy
9 26 (2.59%) Lotus
10 25 (2.49%) McAfee
11 19 (1.89%) Adobe
11 19 (1.89%) Oracle
12 18 (1.79%) Red Hat
13 14 (1.39%) Avaya
13 14 (1.39%) LANDesk
14 13 (1.29%) Splunk
15 9 (0.90%) Sophos
16 8 (0.80%) Juniper
16 8 (0.80%) Google
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