The statistics below represent IT contracts advertised across the UK that had 2nd Line Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 26 June 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
26 Jun 2016
Same period 2015 Same period 2014
Second Line Support
Rank 303 219 200
Rank change year-on-year
-84 -19
Contract jobs requiring a 2nd Line Support 398 586 616
As % of all contract IT jobs located in the UK 0.75% 1.05% 1.14%
As % of the Job Titles category 0.79% 1.11% 1.21%
Number of daily rates quoted 208 236 259
Median daily rate £151 £163 £150
Median daily rate % change year-on-year
-6.92% +8.33%
90% offered a daily rate of more than £114 £115 £115
10% offered a daily rate of more than £232 £256 £235
UK excluding London median daily rate £150 £164 £150
% change year-on-year
-8.39% +9.16%
Number of hourly rates quoted 89 217 200
Median hourly rate £15.00 £16.00 £15.00
Median hourly rate % change year-on-year
-6.25% +6.66%
90% offered a hourly rate of more than £12.24 £12.00 £11.50
10% offered a hourly rate of more than £21.55 £21.55 £21.78
UK excluding London median hourly rate £15.00 £15.00 £14.00
% change year-on-year
- +7.14%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50276 53000 51116
As % of all contract IT jobs located in the UK 94.73% 94.79% 94.75%
Number of daily rates quoted 32796 33319 31430
Median daily rate £425 £400 £397
Median daily rate % change year-on-year
+6.25% +0.75%
90% offered a daily rate of more than £260 £245 £225
10% offered a daily rate of more than £600 £563 £550
UK excluding London median daily rate £399 £368 £350
% change year-on-year
+8.57% +5.00%
Number of hourly rates quoted 1494 2025 2060
Median hourly rate £17.50 £16.50 £16.50
Median hourly rate % change year-on-year
+6.06% -
90% offered a hourly rate of more than £11.00 £11.00 £10.50
10% offered a hourly rate of more than £44.00 £40.00 £39.43
UK excluding London median hourly rate £17.45 £16.14 £16.50
% change year-on-year
+8.11% -2.18%

2nd Line Support
Jobs Demand Trend

The demand trend of IT contracts that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the UK

2nd Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support within the UK.

2nd Line Support Daily Rate Trend in the UK

2nd Line Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support within the UK over the 3 months to 26 June 2016.

2nd Line Support Daily Rate Histogram in the UK

2nd Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support within the UK.

2nd Line Support Hourly Rate Trend in the UK

2nd Line Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support within the UK over the 3 months to 26 June 2016.

2nd Line Support Hourly Rate Histogram in the UK

2nd Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the UK over the 3 months to 26 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -88 366 £163 -1.51% 102
London -24 132 £163 +0.77% 28
South East -26 73 £150 -11.76% 24
South West -14 47 £140 +0.90% 8
East of England +1 30 £170 -10.52% 6
West Midlands -29 24 £175 +21.52% 9
North West -43 22 £245 +40.00% 17
North East -50 22 £223 +47.84%
Wales +33 20 £135 -20.58%
Surrey 0 20 £165 +13.79% 3
Tyne and Wear -55 20 £223 +48.33%
South Wales +31 19 £135 -20.58%
Newcastle upon Tyne -62 19 £223 +48.33%
Berkshire -20 17 £173 +1.47% 7
Hertfordshire +18 16 £180 -5.26% 2
Oxfordshire +6 14 £135 -17.55% 4
Wiltshire -10 14 £140 - 1
City of London +22 13 £183 -18.88% 8
Yorkshire -33 12 £125 -30.55% 7
Swindon +3 10 £110 - 1
Cheshire -4 10 £240 +45.45% 7
Cardiff +12 8 £90 -47.05%
Oxford +3 8 £135 -7.69% 2
Gloucestershire -5 8 £141 -29.37%
West Yorkshire -17 8 £125 -42.79% 4
Watford +13 7 £120 -31.42% 1
Scotland -18 7 £121 -37.41% 2
Manchester -36 7 - - 7
Cambridgeshire +19 6 £128 -23.88% 1
Somerset +12 6 £168 +21.81% 1

2nd Line Support Skill Set
Top 30 Related IT Skills

For the 6 months to 26 June 2016, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 2nd Line Support in the job title.

1 571 (73.39%) Windows
2 437 (56.17%) Active Directory
3 324 (41.65%) Windows 7
4 280 (35.99%) Microsoft
5 220 (28.28%) MS Office
6 192 (24.68%) Windows Server
7 161 (20.69%) ITIL
8 147 (18.89%) MS Excel
9 134 (17.22%) Citrix
10 112 (14.40%) Windows Server 2008
11 98 (12.60%) MS Exchange
12 95 (12.21%) VMware
13 92 (11.83%) Windows 8
14 88 (11.31%) SCCM
15 84 (10.80%) Windows XP
16 78 (10.03%) Cisco
17 76 (9.77%) Office 365
18 73 (9.38%) Windows Server 2012
19 70 (9.00%) Blackberry
19 70 (9.00%) Finance
20 60 (7.71%) Security Cleared
21 59 (7.58%) DNS
22 58 (7.46%) TCP/IP
22 58 (7.46%) Windows 10
23 56 (7.20%) SLA
24 55 (7.07%) Windows Server 2003
25 49 (6.30%) DHCP
26 47 (6.04%) Incident Management
27 46 (5.91%) Microsoft Certification
28 43 (5.53%) Firewall

2nd Line Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 98 (12.60%) MS Exchange
2 35 (4.50%) IBM Notes
3 32 (4.11%) Exchange Server 2010
4 31 (3.98%) Blackberry Enterprise Server
5 27 (3.47%) SharePoint
6 25 (3.21%) Skype for Business
7 16 (2.06%) Exchange Server 2003
8 15 (1.93%) Exchange Server 2007
9 10 (1.29%) Exchange Server 2013
10 6 (0.77%) IBM Domino
10 6 (0.77%) IIS
10 6 (0.77%) SharePoint 2010
11 5 (0.64%) WordPress
12 2 (0.26%) Apache
12 2 (0.26%) SharePoint Server
12 2 (0.26%) WebLogic
13 1 (0.13%) CMS
13 1 (0.13%) Joomla!
13 1 (0.13%) Live Communications Server
13 1 (0.13%) WebSphere
Applications
1 220 (28.28%) MS Office
2 147 (18.89%) MS Excel
3 10 (1.29%) MS PowerPoint
4 4 (0.51%) Acrobat
4 4 (0.51%) MS Visio
5 1 (0.13%) Adobe Creative Suite
5 1 (0.13%) AutoCAD
5 1 (0.13%) MS Project
5 1 (0.13%) Photoshop
5 1 (0.13%) Spreadsheet
Business Applications
1 10 (1.29%) Dynamics CRM
2 5 (0.64%) assyst
3 4 (0.51%) Remedy ITSM
4 3 (0.39%) Eikon
4 3 (0.39%) SAP Oil and Gas
5 2 (0.26%) Dynamics AX
6 1 (0.13%) Dynamics GP
6 1 (0.13%) Sage 50
Cloud Services
1 76 (9.77%) Office 365
2 12 (1.54%) OneDrive
3 9 (1.16%) Yammer
4 8 (1.03%) Microsoft Azure
5 4 (0.51%) Azure Active Directory
5 4 (0.51%) Google Apps
6 2 (0.26%) SaaS
7 1 (0.13%) Mimecast
Communications & Networking
1 59 (7.58%) DNS
2 58 (7.46%) TCP/IP
3 49 (6.30%) DHCP
4 43 (5.53%) Firewall
5 42 (5.40%) WAN
6 41 (5.27%) LAN
7 37 (4.76%) Internet
8 28 (3.60%) VPN
9 23 (2.96%) Wi-Fi
10 22 (2.83%) Wireless
11 19 (2.44%) VoIP
12 16 (2.06%) Intranet
13 15 (1.93%) Skype
14 14 (1.80%) 3G
15 12 (1.54%) IP Telephony
15 12 (1.54%) Remote Desktop
16 9 (1.16%) SAN
17 7 (0.90%) Cisco ASA
17 7 (0.90%) Extranet
17 7 (0.90%) Network Security
Database & Business Intelligence
1 24 (3.08%) SQL Server
2 2 (0.26%) Data Warehouse
2 2 (0.26%) EDRMS
2 2 (0.26%) SQL Server 2012
2 2 (0.26%) SQL Server Reporting Services
3 1 (0.13%) BusinessObjects
3 1 (0.13%) Data Mining
3 1 (0.13%) DB2
3 1 (0.13%) MS Access
3 1 (0.13%) SQL Server 2005
3 1 (0.13%) SQL Server 2008
3 1 (0.13%) SQL Server 2014
Development Applications
1 1 (0.13%) Dreamweaver
1 1 (0.13%) JIRA
1 1 (0.13%) MSI
1 1 (0.13%) Oracle APEX
1 1 (0.13%) StarTeam
1 1 (0.13%) Subversion
General
1 70 (9.00%) Finance
2 30 (3.86%) Banking
3 26 (3.34%) Retail
4 22 (2.83%) Legal
5 17 (2.19%) Law
6 11 (1.41%) Manufacturing
7 10 (1.29%) Telecoms
8 9 (1.16%) Advertising
8 9 (1.16%) Investment Banking
8 9 (1.16%) Marketing
9 8 (1.03%) Financial Institution
9 8 (1.03%) Front Office
10 4 (0.51%) Back Office
10 4 (0.51%) Billing
10 4 (0.51%) German Language
11 3 (0.39%) Electronics
11 3 (0.39%) Publishing
11 3 (0.39%) Retail Banking
12 2 (0.26%) French Language
12 2 (0.26%) Local Government
Libraries, Frameworks & Software Standards
1 7 (0.90%) HTML
2 2 (0.26%) .NET
2 2 (0.26%) COM
3 1 (0.13%) 802.1X
3 1 (0.13%) Classic ASP
3 1 (0.13%) CSS
3 1 (0.13%) Middleware
3 1 (0.13%) ODBC
3 1 (0.13%) SailPoint
3 1 (0.13%) Web Services
Miscellaneous
1 70 (9.00%) Blackberry
2 31 (3.98%) Smartphone
3 24 (3.08%) Driving Licence
4 19 (2.44%) Analytical Skills
4 19 (2.44%) Fat Client
4 19 (2.44%) Thin Client
5 18 (2.31%) Data Centre
6 15 (1.93%) iPad
7 14 (1.80%) iPhone
8 12 (1.54%) NHS
9 10 (1.29%) Video Conferencing
10 9 (1.16%) Computer Science
11 7 (0.90%) Life Science
11 7 (0.90%) Management Information System
12 5 (0.64%) Digital Media
12 5 (0.64%) EPoS
12 5 (0.64%) FlexPod
13 4 (0.51%) BYOD
14 3 (0.39%) Mobile App
14 3 (0.39%) Private Cloud
Operating Systems
1 571 (73.39%) Windows
2 324 (41.65%) Windows 7
3 192 (24.68%) Windows Server
4 112 (14.40%) Windows Server 2008
5 92 (11.83%) Windows 8
6 84 (10.80%) Windows XP
7 73 (9.38%) Windows Server 2012
8 58 (7.46%) Windows 10
9 55 (7.07%) Windows Server 2003
10 31 (3.98%) Linux
11 27 (3.47%) Mac OS X
12 26 (3.34%) Android
13 17 (2.19%) Apple iOS
14 14 (1.80%) Unix
15 8 (1.03%) Mac OS
16 5 (0.64%) Data ONTAP
16 5 (0.64%) Red Hat Enterprise Linux
16 5 (0.64%) Windows 2000 Server
16 5 (0.64%) Windows Vista
17 4 (0.51%) Windows 2000
Processes & Methodologies
1 161 (20.69%) ITIL
2 47 (6.04%) Incident Management
3 40 (5.14%) Service Management
4 29 (3.73%) Problem Management
5 23 (2.96%) Migration
6 17 (2.19%) CRM
6 17 (2.19%) ITIL V3
6 17 (2.19%) Root Cause Analysis
7 16 (2.06%) Change Management
7 16 (2.06%) Service Delivery
8 15 (1.93%) Software Delivery
9 11 (1.41%) Disaster Recovery
10 9 (1.16%) Software Deployment
11 8 (1.03%) Asset Management
11 8 (1.03%) Coaching
11 8 (1.03%) ERP
11 8 (1.03%) Information Security
11 8 (1.03%) Time Management
12 7 (0.90%) Document Management
12 7 (0.90%) Workflow
Programming Languages
1 39 (5.01%) SQL
2 9 (1.16%) Java
3 8 (1.03%) PowerShell
4 7 (0.90%) C
4 7 (0.90%) JavaScript
5 6 (0.77%) PHP
6 3 (0.39%) PL/SQL
6 3 (0.39%) Shell Script
7 1 (0.13%) Bash Shell
7 1 (0.13%) C#
7 1 (0.13%) Perl
7 1 (0.13%) Ruby
7 1 (0.13%) T-SQL
7 1 (0.13%) VB
7 1 (0.13%) VBScript
Qualifications
1 60 (7.71%) Security Cleared
2 46 (5.91%) Microsoft Certification
3 41 (5.27%) SC Cleared
4 28 (3.60%) Cisco Certification
5 25 (3.21%) CCNA
5 25 (3.21%) MCP
6 22 (2.83%) ITIL Certification
7 19 (2.44%) MCSE
8 14 (1.80%) Degree
9 12 (1.54%) BPSS Clearance
9 12 (1.54%) DBS Check
9 12 (1.54%) MCSA
10 9 (1.16%) ITIL Foundation Certificate
11 8 (1.03%) CCNP
11 8 (1.03%) MCDST
12 7 (0.90%) Citrix Certification
12 7 (0.90%) DV Cleared
13 6 (0.77%) A+ Certification
14 5 (0.64%) CCA
14 5 (0.64%) MCITP
Quality Assurance & Compliance
1 56 (7.20%) SLA
2 15 (1.93%) Disclosure Scotland
3 3 (0.39%) PCI DSS
4 2 (0.26%) HL7
4 2 (0.26%) Sarbanes-Oxley
System Software
1 437 (56.17%) Active Directory
2 38 (4.88%) VMware Infrastructure
3 34 (4.37%) XenApp
4 15 (1.93%) Hyper-V
4 15 (1.93%) vSphere
5 13 (1.67%) Microsoft App-V
6 11 (1.41%) Terminal Services
6 11 (1.41%) XenDesktop
7 9 (1.16%) Virtual Desktop
7 9 (1.16%) VMware ESX
8 5 (0.64%) VMware ESXi
8 5 (0.64%) VMware Workstation
8 5 (0.64%) XenServer
9 1 (0.13%) BitLocker
9 1 (0.13%) KVM
9 1 (0.13%) Terminal Server
9 1 (0.13%) Virtual Machines
9 1 (0.13%) Xen
Systems Management
1 88 (11.31%) SCCM
2 10 (1.29%) Backup Exec
3 7 (0.90%) Systems Management Server (SMS)
3 7 (0.90%) Tivoli
4 6 (0.77%) DameWare
4 6 (0.77%) Tivoli Storage Manager
5 4 (0.51%) BMC Marimba
5 4 (0.51%) WSUS
6 3 (0.39%) HP Data Protector
6 3 (0.39%) Norton AntiVirus
6 3 (0.39%) OpenView
6 3 (0.39%) OpenView Configuration Management
6 3 (0.39%) SCOM
7 2 (0.26%) HP SIM
7 2 (0.26%) SCOrch
8 1 (0.13%) AirWatch
8 1 (0.13%) Casper Suite
8 1 (0.13%) Malwarebytes
8 1 (0.13%) Microsoft Clustering
8 1 (0.13%) Perfmon
Vendors
1 280 (35.99%) Microsoft
2 134 (17.22%) Citrix
3 95 (12.21%) VMware
4 78 (10.03%) Cisco
5 40 (5.14%) HP
6 35 (4.50%) Lotus
7 32 (4.11%) Apple
8 19 (2.44%) Oracle
8 19 (2.44%) Remedy
9 17 (2.19%) Avaya
10 16 (2.06%) Symantec
11 15 (1.93%) LANDesk
12 13 (1.67%) Dell
12 13 (1.67%) ThinPrint
13 12 (1.54%) ServiceNow
14 9 (1.16%) AppSense
15 8 (1.03%) Google
15 8 (1.03%) Intel Security
15 8 (1.03%) NetApp
16 7 (0.90%) BMC
Skelmersdale, Lancashire
Experis Ltd
Rate: £120 - £130 per day
Posted: 3 days ago
Reading, Berkshire
Austin Fraser
Rate: £150 - £170 per day
Posted: 5 days ago
Brentford, Middlesex
Vadis People
Rate: £130 - £160 per annum
Posted: 5 days ago
Norfolk
Marcus Donald People
Rate: £130 - £160 per day
Posted: 5 days ago
Bristol, Avon
Opus Recruitment Solutions Ltd
Rate: £100 - £150 per day
Posted: 5 days ago
Billericay, Essex
Effra Recruitment solutions Ltd.
Posted: 4 days ago