The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Second Line Support
Rank 233 221 221
Rank change year-on-year
-12 0
Contract jobs requiring a 2nd Line Support 510 513 404
As % of all contract IT jobs located in the UK 0.94% 0.97% 0.86%
As % of the Job Titles category 1.02% 1.05% 0.93%
Number of daily rates quoted 201 186 114
Average daily rate
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of your Daily Rate
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£160 £150 £170
Average daily rate % change year-on-year
+6.66% -11.76%
90% offered a daily rate of more than £113 £115 £118
10% offered a daily rate of more than £250 £240 £256
UK excluding London average daily rate £158 £150 £165
% change year-on-year
+5.00% -9.09%
Number of hourly rates quoted 191 178 154
Average hourly rate £15.50 £15.50 £15.20
Average hourly rate % change year-on-year
- +1.95%
90% offered a hourly rate of more than £11.00 £11.90 £11.50
10% offered a hourly rate of more than £22.50 £21.00 £20.85
UK excluding London average hourly rate £15.00 £14.50 £15.00
% change year-on-year
+3.44% -3.33%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50008 48637 43579
As % of all contract IT jobs located in the UK 92.32% 92.39% 92.45%
Number of daily rates quoted 30924 30184 25017
Average daily rate £400 £390 £400
Average daily rate % change year-on-year
+2.56% -2.50%
90% offered a daily rate of more than £250 £230 £240
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1983 2005 2160
Average hourly rate £16.50 £17.00 £18.50
Average hourly rate % change year-on-year
-2.94% -8.10%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £41.00 £40.50 £41.50
UK excluding London average hourly rate £16.00 £17.00 £17.50
% change year-on-year
-5.88% -2.85%

2nd Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the UK

2nd Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support within the UK.

2nd Line Support Daily Rate Trend in the UK

2nd Line Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support within the UK over the 3 months to 22 May 2015.

2nd Line Support Daily Rate Histogram in the UK

2nd Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support within the UK.

2nd Line Support Hourly Rate Trend in the UK

2nd Line Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support within the UK over the 3 months to 22 May 2015.

2nd Line Support Hourly Rate Histogram in the UK

2nd Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the UK over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -22 459 £160 +6.66% 136
London -11 151 £160 - 40
South East -36 84 £170 +23.63% 46
South West +40 59 £138 -21.42% 9
Yorkshire -11 43 £125 -28.05% 6
East of England +11 36 £160 - 7
City of London +4 33 £245 +53.12% 4
North West -34 33 £156 +30.20% 15
Scotland +11 32 £225 +83.67% 4
West Yorkshire -3 31 £173 -4.16% 2
West Midlands -19 28 £200 +10.34% 7
Leeds -5 27 £173 -2.12% 2
Berkshire +3 24 £171 -28.64% 4
Manchester -12 21 £148 +25.53% 5
Aberdeen - 20 £230 - 1
Surrey -5 17 £135 -12.90% 11
Hertfordshire 0 16 £190 +16.92% 4
North East -1 15 £125 -43.63% 1
Oxfordshire -32 15 £165 +65.00% 8
Cornwall - 15 £100 - 2
Newcastle upon Tyne +2 14 £125 -43.63% 1
Tyne and Wear -1 14 £125 -43.63% 1
Reading +16 12 £191 -20.31% 3
Bristol +4 12 £123 - 2
East Midlands -30 12 £125 +13.63% 5
Wiltshire +5 10 - - 2
Hampshire -6 10 £170 +1.81% 10
Gloucestershire -5 8 £205 +40.17% 1
Suffolk +17 7 - -
Dorset +2 7 £143 +3.63% 1

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 22 May 2015, IT contractor jobs within the UK that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 731 (77.35%) Windows
2 524 (55.45%) Active Directory
3 392 (41.48%) Windows 7
4 370 (39.15%) Microsoft
5 288 (30.48%) MS Office
6 214 (22.65%) ITIL
7 208 (22.01%) Windows XP
8 196 (20.74%) MS Exchange
9 171 (18.10%) Citrix
10 169 (17.88%) Windows Server 2008
11 163 (17.25%) VMware
12 145 (15.34%) MS Excel
13 136 (14.39%) Windows Server 2003
14 98 (10.37%) SLA
15 95 (10.05%) Blackberry
16 93 (9.84%) HP
16 93 (9.84%) LAN
16 93 (9.84%) Exchange Server 2010
17 88 (9.31%) Microsoft Certification
18 85 (8.99%) WAN
19 83 (8.78%) Finance
20 82 (8.68%) Linux
21 81 (8.57%) TCP/IP
22 80 (8.47%) Cisco
23 78 (8.25%) Security Cleared
24 76 (8.04%) Windows Server 2012
25 75 (7.94%) SCCM
26 74 (7.83%) Windows 8
27 71 (7.51%) DNS
28 66 (6.98%) SQL

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 22 May 2015, IT contractor jobs within the UK that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 196 (20.74%) MS Exchange
2 93 (9.84%) Exchange Server 2010
3 45 (4.76%) SharePoint
4 40 (4.23%) Lync
5 31 (3.28%) Blackberry Enterprise Server
5 31 (3.28%) IBM Notes
6 22 (2.33%) Exchange Server 2007
7 16 (1.69%) Exchange Server 2003
7 16 (1.69%) IIS
8 11 (1.16%) Exchange Server 2013
9 4 (0.42%) SharePoint 2010
9 4 (0.42%) SharePoint 2013
10 3 (0.32%) Lotus Domino
10 3 (0.32%) Office Communications Server
10 3 (0.32%) WorkSite
11 2 (0.21%) SharePoint Server
11 2 (0.21%) MS Project Server
11 2 (0.21%) TPMS
11 2 (0.21%) CMS
12 1 (0.11%) Apache
Applications
1 288 (30.48%) MS Office
2 145 (15.34%) MS Excel
3 16 (1.69%) MS Visio
4 10 (1.06%) MS PowerPoint
5 4 (0.42%) MS Project
6 3 (0.32%) AutoCAD
6 3 (0.32%) Acrobat
7 2 (0.21%) Adobe Creative Suite
8 1 (0.11%) Spreadsheet
8 1 (0.11%) Final Cut Pro
Business Applications
1 4 (0.42%) Eikon
2 2 (0.21%) assyst
3 1 (0.11%) Oracle Applications
3 1 (0.11%) SAP FI
3 1 (0.11%) IntelliMatch
3 1 (0.11%) Magento
3 1 (0.11%) Oracle General Ledger
3 1 (0.11%) SAP FI-AP
3 1 (0.11%) Remedy ITSM
3 1 (0.11%) ResourceLink
3 1 (0.11%) HFM
3 1 (0.11%) Cognos TM1
Cloud Services
1 56 (5.93%) Office 365
2 3 (0.32%) Cloud Computing
3 2 (0.21%) Google Cloud Platform
4 1 (0.11%) Mimecast
4 1 (0.11%) Google Apps
Communications & Networking
1 93 (9.84%) LAN
2 85 (8.99%) WAN
3 81 (8.57%) TCP/IP
4 71 (7.51%) DNS
5 65 (6.88%) DHCP
6 53 (5.61%) Firewall
7 45 (4.76%) VoIP
8 44 (4.66%) VPN
9 27 (2.86%) SAN
10 21 (2.22%) Wireless
11 20 (2.12%) LDAP
12 15 (1.59%) Internet
12 15 (1.59%) Wi-Fi
13 10 (1.06%) 3G
14 9 (0.95%) SSL
15 8 (0.85%) Broadband
16 7 (0.74%) NAS
16 7 (0.74%) VLAN
16 7 (0.74%) IP Telephony
17 6 (0.63%) HSPA
Database & Business Intelligence
1 37 (3.92%) SQL Server
2 7 (0.74%) SQL Server 2008
3 6 (0.63%) Oracle Database
4 3 (0.32%) IDOL
4 3 (0.32%) Oracle Reports
5 2 (0.21%) SQL Server 2005
5 2 (0.21%) Relational Database
5 2 (0.21%) Oracle Discoverer
5 2 (0.21%) RDBMS
6 1 (0.11%) MySQL
6 1 (0.11%) EDRMS
6 1 (0.11%) FileMaker
6 1 (0.11%) SQL Server 2000
6 1 (0.11%) SQL Server Integration Services
Development Applications
1 2 (0.21%) JIRA
1 2 (0.21%) MSI
General
1 83 (8.78%) Finance
2 39 (4.13%) Retail
3 31 (3.28%) Telecoms
4 27 (2.86%) Banking
5 20 (2.12%) Legal
6 10 (1.06%) Manufacturing
6 10 (1.06%) Law
7 8 (0.85%) Retail Banking
8 6 (0.63%) Local Government
9 5 (0.53%) Pharmaceutical
9 5 (0.53%) Japanese Language
10 4 (0.42%) Financial Institution
11 3 (0.32%) Marketing
11 3 (0.32%) Investment Banking
11 3 (0.32%) Multimedia
12 2 (0.21%) Publishing
12 2 (0.21%) Back Office
13 1 (0.11%) Front Office
13 1 (0.11%) Advertising
13 1 (0.11%) Automotive
Libraries, Frameworks & Software Standards
1 8 (0.85%) .NET
1 8 (0.85%) HTML
2 2 (0.21%) Application Packaging
2 2 (0.21%) ASP.NET
2 2 (0.21%) JSP
2 2 (0.21%) EDI
3 1 (0.11%) Web Services
3 1 (0.11%) COM
3 1 (0.11%) CSS
3 1 (0.11%) FIX Protocol
3 1 (0.11%) Software Packaging
Miscellaneous
1 95 (10.05%) Blackberry
2 42 (4.44%) Analytical Skills
3 35 (3.70%) NHS
4 28 (2.96%) iPhone
5 23 (2.43%) iPad
6 21 (2.22%) PDA
7 14 (1.48%) Management Information System
8 13 (1.38%) Computer Science
9 10 (1.06%) Video Conferencing
10 9 (0.95%) Clustering
11 5 (0.53%) Smartcard
11 5 (0.53%) Mainframe
11 5 (0.53%) Thin Client
11 5 (0.53%) EPoS
11 5 (0.53%) Fat Client
11 5 (0.53%) Smartphone
12 4 (0.42%) FMCG
12 4 (0.42%) Mobile Computing
13 3 (0.32%) Replication
13 3 (0.32%) Handset
Operating Systems
1 731 (77.35%) Windows
2 392 (41.48%) Windows 7
3 208 (22.01%) Windows XP
4 169 (17.88%) Windows Server 2008
5 136 (14.39%) Windows Server 2003
6 82 (8.68%) Linux
7 76 (8.04%) Windows Server 2012
8 74 (7.83%) Windows 8
9 36 (3.81%) Windows 2000 Server
10 35 (3.70%) Android
10 35 (3.70%) UNIX
11 20 (2.12%) Windows 2000
12 18 (1.90%) Red Hat Enterprise Linux
13 17 (1.80%) Windows Vista
14 15 (1.59%) Mac OS X
15 14 (1.48%) HPUX
16 13 (1.38%) Apple iOS
17 11 (1.16%) Ubuntu
18 9 (0.95%) CentOS
19 7 (0.74%) Mac OS
Processes & Methodologies
1 214 (22.65%) ITIL
2 41 (4.34%) Incident Management
3 38 (4.02%) Migration
4 30 (3.17%) Service Management
5 21 (2.22%) Project Management
5 21 (2.22%) Configuration Management
6 18 (1.90%) Service Delivery
7 17 (1.80%) Change Management
8 16 (1.69%) Problem Management
9 14 (1.48%) CRM
10 12 (1.27%) Time Management
10 12 (1.27%) Continuous Improvement
11 11 (1.16%) Asset Management
11 11 (1.16%) Knowledge Management
12 9 (0.95%) Business Intelligence
12 9 (0.95%) ITIL V3
13 8 (0.85%) Release Management
13 8 (0.85%) Fault Management
13 8 (0.85%) Change Control
13 8 (0.85%) Software Deployment
Programming Languages
1 66 (6.98%) SQL
2 19 (2.01%) PowerShell
3 7 (0.74%) VBA
4 6 (0.63%) Python
5 5 (0.53%) Perl
6 4 (0.42%) JavaScript
7 3 (0.32%) C++
7 3 (0.32%) PHP
7 3 (0.32%) Java
7 3 (0.32%) T-SQL
7 3 (0.32%) Bash Shell
8 1 (0.11%) AWK
8 1 (0.11%) VBScript
8 1 (0.11%) C
8 1 (0.11%) C#
8 1 (0.11%) PL/SQL
8 1 (0.11%) C-shell
8 1 (0.11%) Korn
Qualifications
1 88 (9.31%) Microsoft Certification
2 78 (8.25%) Security Cleared
3 56 (5.93%) SC Cleared
4 53 (5.61%) MCSE
5 48 (5.08%) MCP
6 41 (4.34%) Cisco Certification
7 40 (4.23%) Degree
8 36 (3.81%) CCNA
9 22 (2.33%) DV Cleared
10 21 (2.22%) ITIL Certification
11 17 (1.80%) MCSA
12 10 (1.06%) MCDST
12 10 (1.06%) MCITP
12 10 (1.06%) CCNP
13 9 (0.95%) VMware Certified Professional (VCP)
14 8 (0.85%) A+ Certification
15 6 (0.63%) Citrix Certification
16 5 (0.53%) ITIL Foundation Certificate
17 3 (0.32%) Network+ Certification
17 3 (0.32%) MCSD
Quality Assurance & Compliance
1 98 (10.37%) SLA
2 1 (0.11%) QA
System Software
1 524 (55.45%) Active Directory
2 53 (5.61%) VMware Infrastructure
3 32 (3.39%) XenApp
4 21 (2.22%) Hyper-V
5 18 (1.90%) Terminal Services
6 13 (1.38%) vSphere
7 8 (0.85%) XenDesktop
7 8 (0.85%) VMware ESX
8 5 (0.53%) VMware Server
9 3 (0.32%) Microsoft App-V
9 3 (0.32%) Terminal Server
9 3 (0.32%) Firmware
9 3 (0.32%) VMware ESXi
9 3 (0.32%) XenServer
10 2 (0.21%) ISA Server
11 1 (0.11%) BitLocker
11 1 (0.11%) Samba
11 1 (0.11%) NFS
11 1 (0.11%) KVM
11 1 (0.11%) Forefront TMG
Systems Management
1 75 (7.94%) SCCM
2 19 (2.01%) Backup Exec
3 13 (1.38%) WSUS
4 8 (0.85%) OpenView Configuration Management
4 8 (0.85%) Norton AntiVirus
5 6 (0.63%) SCOM
5 6 (0.63%) DameWare
6 4 (0.42%) McAfee ePO
6 4 (0.42%) Systems Management Server (SMS)
6 4 (0.42%) AirWatch
7 3 (0.32%) ARCserve
7 3 (0.32%) Symantec Endpoint Protection
7 3 (0.32%) HP Data Protector
7 3 (0.32%) BMC Marimba
8 2 (0.21%) ServiceCenter
8 2 (0.21%) NetBackup
9 1 (0.11%) ZENworks
9 1 (0.11%) MAILsweeper
9 1 (0.11%) Tivoli
9 1 (0.11%) Tivoli Storage Manager
Vendors
1 370 (39.15%) Microsoft
2 171 (18.10%) Citrix
3 163 (17.25%) VMware
4 93 (9.84%) HP
5 80 (8.47%) Cisco
6 50 (5.29%) Apple
7 43 (4.55%) Symantec
8 36 (3.81%) Dell
9 31 (3.28%) Lotus
10 26 (2.75%) Remedy
11 25 (2.65%) McAfee
12 23 (2.43%) Red Hat
13 22 (2.33%) Adobe
14 16 (1.69%) Oracle
15 11 (1.16%) Avaya
16 10 (1.06%) Splunk
17 9 (0.95%) LANDesk
18 8 (0.85%) Altiris
19 7 (0.74%) Reuters
19 7 (0.74%) Bloomberg
Oxford, Oxfordshire
IT Connections
Rate: £125-£130/Day
Posted: 45 minutes ago
Bracknell, Berkshire
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Rate: £120 - £150 per day
Posted: 1 hour ago
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Posted: 1 hour ago
Andover, Hampshire
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Rate: £16 - £17 per hour
Posted: 6 hours ago
Manchester, Lancashire
Experis Ltd
Rate: £250 - £300 per day
Posted: 6 hours ago
East London
Premier IT
Rate: £100 - £120 per day
Posted: Yesterday
Bournemouth, Dorset
Square One Resources
Rate: From £100 to £110 per day
Posted: Yesterday
Derby, Derbyshire
Senitor Associates
Rate: £11 - £16 per hour
Posted: Yesterday
Birmingham, West Midlands (County)
HAYS INFORMATION TECHNOLOGY
Rate: £13.00 - £17.00 per hour
Posted: Yesterday
City, London
HAYS INFORMATION TECHNOLOGY
Rate: £80.00 - £100.00 per annum
Posted: Yesterday
East Midlands
G2 Recruitment Solutions Ltd.
Rate: £NEG
Posted: Yesterday
London
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Rate: £100 - £130 per day
Posted: 2 days ago
Evesham, Worcestershire
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East London
LA International
Rate: £200 per day
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London
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Rate: From £35,000 to £38,000 per annum + Benefits
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Rate: £21.55 per hour
Posted: 2 days ago
London
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Rate: £130 - £150 per day
Posted: 3 days ago
London
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Rate: £80 - £100 per day
Posted: 4 days ago
Oxfordshire
Haybrook IT Resourcing Ltd
Rate: Up to £180 per day
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Aberdeen, Aberdeenshire
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Rate: From £200 to £260 per day £200 - £260 per day
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