The statistics below represent IT contracts advertised across the UK that had 2nd Line Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 24 May 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
24 May 2016
Same period 2015 Same period 2014
Second Line Support
Rank 300 217 211
Rank change year-on-year
-83 -6
Contract jobs requiring a 2nd Line Support 421 563 590
As % of all contract IT jobs located in the UK 0.79% 1.04% 1.10%
As % of the Job Titles category 0.83% 1.10% 1.17%
Number of daily rates quoted 205 217 219
Median daily rate £163 £163 £150
Median daily rate % change year-on-year
- +8.33%
90% offered a daily rate of more than £120 £114 £115
10% offered a daily rate of more than £250 £250 £239
UK excluding London median daily rate £150 £160 £150
% change year-on-year
-6.25% +6.66%
Number of hourly rates quoted 88 208 202
Median hourly rate £14.00 £15.50 £15.50
Median hourly rate % change year-on-year
-9.67% -
90% offered a hourly rate of more than £11.44 £11.00 £11.60
10% offered a hourly rate of more than £18.83 £21.60 £21.00
UK excluding London median hourly rate £14.00 £15.00 £14.50
% change year-on-year
-6.66% +3.44%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50742 51291 50591
As % of all contract IT jobs located in the UK 94.77% 94.73% 94.43%
Number of daily rates quoted 33107 31579 31273
Median daily rate £425 £400 £395
Median daily rate % change year-on-year
+6.25% +1.26%
90% offered a daily rate of more than £260 £250 £225
10% offered a daily rate of more than £600 £570 £550
UK excluding London median daily rate £400 £375 £350
% change year-on-year
+6.66% +7.14%
Number of hourly rates quoted 1472 2048 2133
Median hourly rate £18.00 £16.50 £17.00
Median hourly rate % change year-on-year
+9.09% -2.94%
90% offered a hourly rate of more than £11.00 £11.00 £10.50
10% offered a hourly rate of more than £44.00 £42.00 £40.00
UK excluding London median hourly rate £18.00 £16.00 £16.50
% change year-on-year
+12.50% -3.03%

2nd Line Support
Jobs Demand Trend

The demand trend of IT contracts that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the UK

2nd Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support within the UK.

2nd Line Support Daily Rate Trend in the UK

2nd Line Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support within the UK over the 3 months to 24 May 2016.

2nd Line Support Daily Rate Histogram in the UK

2nd Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support within the UK.

2nd Line Support Hourly Rate Trend in the UK

2nd Line Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support within the UK over the 3 months to 24 May 2016.

2nd Line Support Hourly Rate Histogram in the UK

2nd Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the UK over the 3 months to 24 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -59 399 £165 +1.53% 95
London -31 142 £170 +1.49% 24
South East -14 82 £150 -11.76% 17
South West -20 43 £135 -1.81% 8
East of England +6 41 £153 -6.87% 8
West Midlands -7 27 £175 -12.50% 5
North West -31 23 £155 -4.61% 8
Hertfordshire +9 22 £190 - 2
North East -45 21 £226 +81.00% 2
Surrey -6 20 £150 +11.11% 3
Oxfordshire +10 19 £150 -8.39% 2
Yorkshire -19 19 £125 - 15
Berkshire -16 17 £338 +98.52% 5
Tyne and Wear -45 17 £230 +84.00% 2
Newcastle upon Tyne -46 16 £230 +84.00% 2
West Yorkshire -22 15 £153 -4.53% 13
Wiltshire -5 13 £110 - 1
Wales +11 11 £140 -17.64% 2
Gloucestershire -1 11 £141 -31.09% 1
Cheshire -4 11 £240 +45.45% 4
Leeds -30 11 £181 +12.81% 10
South Wales +4 10 £133 -22.05% 2
Hampshire +3 10 £139 -20.85% 3
City of London +6 9 £201 -14.36% 5
Swindon +2 9 £110 -
Scotland -27 9 £123 -45.55% 3
Oxford +8 8 £135 -18.18%
Watford - 8 £120 - 2
Cambridgeshire +11 7 £120 -7.69% 2
Birmingham 0 7 £175 -12.50% 3

2nd Line Support Skill Set
Top 30 Related IT Skills

For the 6 months to 24 May 2016, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 2nd Line Support in the job title.

1 585 (73.86%) Windows
2 453 (57.20%) Active Directory
3 332 (41.92%) Windows 7
4 284 (35.86%) Microsoft
5 214 (27.02%) MS Office
6 192 (24.24%) Windows Server
7 168 (21.21%) ITIL
8 140 (17.68%) MS Excel
9 136 (17.17%) Citrix
10 113 (14.27%) MS Exchange
11 109 (13.76%) Windows Server 2008
12 93 (11.74%) VMware
13 92 (11.62%) Windows XP
14 86 (10.86%) Windows 8
15 82 (10.35%) Finance
16 81 (10.23%) Blackberry
17 79 (9.97%) Office 365
17 79 (9.97%) SCCM
18 78 (9.85%) Cisco
19 72 (9.09%) Windows Server 2012
20 64 (8.08%) TCP/IP
21 60 (7.58%) DNS
22 59 (7.45%) Security Cleared
23 58 (7.32%) Windows Server 2003
24 55 (6.94%) Microsoft Certification
25 54 (6.82%) SLA
26 50 (6.31%) DHCP
27 49 (6.19%) WAN
28 47 (5.93%) LAN
29 46 (5.81%) Firewall

2nd Line Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 113 (14.27%) MS Exchange
2 37 (4.67%) IBM Notes
3 36 (4.55%) Blackberry Enterprise Server
4 35 (4.42%) Exchange Server 2010
5 27 (3.41%) Skype for Business
6 26 (3.28%) SharePoint
7 17 (2.15%) Exchange Server 2007
8 16 (2.02%) Exchange Server 2003
9 9 (1.14%) Exchange Server 2013
10 7 (0.88%) SharePoint 2010
11 6 (0.76%) IBM Domino
12 5 (0.63%) IIS
12 5 (0.63%) WordPress
13 3 (0.38%) SharePoint Server
14 2 (0.25%) Apache
14 2 (0.25%) CMS
14 2 (0.25%) WebLogic
15 1 (0.13%) Drupal
15 1 (0.13%) Joomla!
15 1 (0.13%) WebSphere
Applications
1 214 (27.02%) MS Office
2 140 (17.68%) MS Excel
3 11 (1.39%) MS PowerPoint
4 4 (0.51%) Acrobat
5 3 (0.38%) MS Visio
6 1 (0.13%) Adobe Creative Suite
6 1 (0.13%) AutoCAD
6 1 (0.13%) MS Project
6 1 (0.13%) Photoshop
Business Applications
1 9 (1.14%) Dynamics CRM
2 6 (0.76%) Eikon
3 5 (0.63%) assyst
3 5 (0.63%) Remedy ITSM
4 4 (0.51%) SAP Oil and Gas
5 1 (0.13%) Dynamics AX
5 1 (0.13%) Dynamics GP
5 1 (0.13%) Sage 50
Cloud Services
1 79 (9.97%) Office 365
2 12 (1.52%) OneDrive
3 7 (0.88%) Yammer
4 6 (0.76%) Microsoft Azure
5 4 (0.51%) Google Apps
6 3 (0.38%) Azure Active Directory
7 2 (0.25%) SaaS
8 1 (0.13%) Mimecast
Communications & Networking
1 64 (8.08%) TCP/IP
2 60 (7.58%) DNS
3 50 (6.31%) DHCP
4 49 (6.19%) WAN
5 47 (5.93%) LAN
6 46 (5.81%) Firewall
7 41 (5.18%) Internet
8 27 (3.41%) VPN
9 21 (2.65%) Wireless
10 19 (2.40%) Wi-Fi
11 15 (1.89%) Remote Desktop
11 15 (1.89%) VoIP
12 14 (1.77%) Intranet
13 12 (1.52%) Skype
14 11 (1.39%) 3G
14 11 (1.39%) IP Telephony
15 8 (1.01%) SAN
16 7 (0.88%) Extranet
17 6 (0.76%) Broadband
17 6 (0.76%) Network Security
Database & Business Intelligence
1 26 (3.28%) SQL Server
2 3 (0.38%) Data Warehouse
2 3 (0.38%) SQL Server Reporting Services
3 2 (0.25%) SQL Server 2005
3 2 (0.25%) SQL Server 2008
3 2 (0.25%) SQL Server 2012
4 1 (0.13%) BusinessObjects
4 1 (0.13%) Data Mining
4 1 (0.13%) DB2
4 1 (0.13%) EDRMS
4 1 (0.13%) MS Access
Development Applications
1 2 (0.25%) Team Foundation Server
1 2 (0.25%) Visual Studio
2 1 (0.13%) Dreamweaver
2 1 (0.13%) JIRA
2 1 (0.13%) MSI
2 1 (0.13%) Oracle APEX
2 1 (0.13%) StarTeam
2 1 (0.13%) Subversion
General
1 82 (10.35%) Finance
2 30 (3.79%) Banking
3 28 (3.54%) Retail
4 26 (3.28%) Legal
5 21 (2.65%) Law
6 15 (1.89%) Telecoms
7 10 (1.26%) Investment Banking
7 10 (1.26%) Manufacturing
7 10 (1.26%) Marketing
8 9 (1.14%) Financial Institution
9 8 (1.01%) Advertising
9 8 (1.01%) Front Office
10 7 (0.88%) Retail Banking
11 6 (0.76%) Billing
12 4 (0.51%) Electronics
12 4 (0.51%) German Language
12 4 (0.51%) Publishing
13 3 (0.38%) Back Office
13 3 (0.38%) Local Government
14 1 (0.13%) Indonesian Language
Libraries, Frameworks & Software Standards
1 9 (1.14%) HTML
2 5 (0.63%) .NET
3 4 (0.51%) CSS
4 3 (0.38%) Web Services
5 2 (0.25%) ASP.NET
5 2 (0.25%) WCF
5 2 (0.25%) WPF
6 1 (0.13%) 802.1X
6 1 (0.13%) Classic ASP
6 1 (0.13%) COM
6 1 (0.13%) Middleware
6 1 (0.13%) ODBC
6 1 (0.13%) SailPoint
Miscellaneous
1 81 (10.23%) Blackberry
2 29 (3.66%) Smartphone
3 25 (3.16%) Driving Licence
4 22 (2.78%) Analytical Skills
5 21 (2.65%) Data Centre
6 19 (2.40%) iPhone
7 17 (2.15%) Fat Client
7 17 (2.15%) Thin Client
8 16 (2.02%) Video Conferencing
9 15 (1.89%) iPad
10 12 (1.52%) NHS
11 9 (1.14%) Management Information System
12 7 (0.88%) Computer Science
13 6 (0.76%) PDA
14 5 (0.63%) Client/Server
14 5 (0.63%) EPoS
15 4 (0.51%) Digital Media
15 4 (0.51%) Handset
15 4 (0.51%) Life Science
16 3 (0.38%) Health Informatics
Operating Systems
1 585 (73.86%) Windows
2 332 (41.92%) Windows 7
3 192 (24.24%) Windows Server
4 109 (13.76%) Windows Server 2008
5 92 (11.62%) Windows XP
6 86 (10.86%) Windows 8
7 72 (9.09%) Windows Server 2012
8 58 (7.32%) Windows Server 2003
9 42 (5.30%) Windows 10
10 30 (3.79%) Linux
11 25 (3.16%) Android
12 23 (2.90%) Mac OS X
13 16 (2.02%) Apple iOS
14 14 (1.77%) Unix
15 6 (0.76%) Windows 2000 Server
16 5 (0.63%) Mac OS
16 5 (0.63%) Windows 2000
16 5 (0.63%) Windows Vista
17 4 (0.51%) AIX
17 4 (0.51%) Red Hat Enterprise Linux
Processes & Methodologies
1 168 (21.21%) ITIL
2 43 (5.43%) Incident Management
3 40 (5.05%) Service Management
4 29 (3.66%) Problem Management
5 22 (2.78%) Migration
6 20 (2.53%) ITIL V3
7 18 (2.27%) Change Management
7 18 (2.27%) CRM
7 18 (2.27%) Root Cause Analysis
8 15 (1.89%) Service Delivery
9 12 (1.52%) Disaster Recovery
9 12 (1.52%) Software Delivery
10 11 (1.39%) Time Management
11 9 (1.14%) Information Security
11 9 (1.14%) Software Deployment
12 8 (1.01%) Coaching
13 7 (0.88%) Document Management
13 7 (0.88%) ERP
13 7 (0.88%) Project Management
14 6 (0.76%) Asset Management
Programming Languages
1 45 (5.68%) SQL
2 9 (1.14%) Java
2 9 (1.14%) PowerShell
3 8 (1.01%) JavaScript
4 6 (0.76%) C
5 5 (0.63%) PHP
5 5 (0.63%) PL/SQL
6 4 (0.51%) C#
7 3 (0.38%) Shell Script
8 2 (0.25%) VB.NET
9 1 (0.13%) Bash Shell
9 1 (0.13%) Perl
9 1 (0.13%) Ruby
9 1 (0.13%) T-SQL
9 1 (0.13%) VB
9 1 (0.13%) VBScript
Qualifications
1 59 (7.45%) Security Cleared
2 55 (6.94%) Microsoft Certification
3 43 (5.43%) SC Cleared
4 29 (3.66%) Cisco Certification
5 26 (3.28%) CCNA
5 26 (3.28%) MCP
6 24 (3.03%) MCSE
7 22 (2.78%) ITIL Certification
8 14 (1.77%) Degree
9 13 (1.64%) MCSA
10 12 (1.52%) DBS Check
11 9 (1.14%) BPSS Clearance
11 9 (1.14%) DV Cleared
11 9 (1.14%) ITIL Foundation Certificate
11 9 (1.14%) MCDST
12 8 (1.01%) MCITP
13 7 (0.88%) CCNP
13 7 (0.88%) Citrix Certification
14 6 (0.76%) A+ Certification
15 5 (0.63%) CCA
Quality Assurance & Compliance
1 54 (6.82%) SLA
2 13 (1.64%) Disclosure Scotland
3 2 (0.25%) PCI DSS
3 2 (0.25%) Sarbanes-Oxley
System Software
1 453 (57.20%) Active Directory
2 43 (5.43%) VMware Infrastructure
3 33 (4.17%) XenApp
4 14 (1.77%) Hyper-V
4 14 (1.77%) vSphere
5 13 (1.64%) XenDesktop
6 11 (1.39%) Microsoft App-V
6 11 (1.39%) Terminal Services
7 9 (1.14%) VMware ESX
8 6 (0.76%) XenServer
9 5 (0.63%) VMware ESXi
9 5 (0.63%) VMware Workstation
10 1 (0.13%) BitLocker
10 1 (0.13%) Terminal Server
10 1 (0.13%) Xen
Systems Management
1 79 (9.97%) SCCM
2 9 (1.14%) Backup Exec
3 7 (0.88%) Tivoli
4 6 (0.76%) DameWare
5 5 (0.63%) Systems Management Server (SMS)
6 4 (0.51%) BMC Marimba
7 3 (0.38%) HP Data Protector
7 3 (0.38%) OpenView
7 3 (0.38%) OpenView Configuration Management
7 3 (0.38%) OVSD
7 3 (0.38%) Tivoli Storage Manager
7 3 (0.38%) WSUS
8 2 (0.25%) HP SIM
8 2 (0.25%) SCOM
9 1 (0.13%) Casper Suite
9 1 (0.13%) Cisco CUCM
9 1 (0.13%) Control-M
9 1 (0.13%) FortiGate
9 1 (0.13%) McAfee ePO
9 1 (0.13%) SCOrch
Vendors
1 284 (35.86%) Microsoft
2 136 (17.17%) Citrix
3 93 (11.74%) VMware
4 78 (9.85%) Cisco
5 39 (4.92%) HP
6 37 (4.67%) Lotus
7 32 (4.04%) Apple
8 21 (2.65%) Oracle
9 20 (2.53%) Avaya
10 18 (2.27%) LANDesk
10 18 (2.27%) Remedy
11 15 (1.89%) Dell
12 13 (1.64%) Symantec
13 12 (1.52%) ThinPrint
14 10 (1.26%) Bloomberg
15 9 (1.14%) ServiceNow
16 8 (1.01%) BMC
16 8 (1.01%) Reuters
17 7 (0.88%) Intel Security
17 7 (0.88%) Juniper
Bridgend, Mid Glamorgan
Lorien Resourcing
Rate: £20 - £22 per hour
Posted: 14 hours ago
Newport, Gwent
Opus Recruitment Solutions Ltd
Rate: £100 - £150 per day
Posted: Yesterday
Bracknell, Berkshire
LA International
Rate: £150 - £195 per day
Posted: Yesterday
Northamptonshire
Circle Recruitment
Rate: £140 - £150 per day
Posted: 4 days ago
Cirencester, Gloucestershire
Opus Recruitment Solutions Ltd
Rate: £9 - £10 per hour
Posted: 4 days ago
Bournemouth, Dorset
onezeero.
Rate: £120 - £150 per day
Posted: 5 days ago
London
Marcus Donald People
Rate: £90 - £100 per day
Posted: 5 days ago
Bracknell, Berkshire
Austin Fraser
Rate: £110 - £130 per day
Posted: 5 days ago
Newcastle Upon Tyne, Tyne and Wear
Synergize Consulting
Posted: 5 days ago
London
Ashdown IT
Rate: £20 - £23 per hour
Posted: 5 days ago
Birmingham, West Midlands (County)
Connectus
Rate: £180 per day
Posted: 6 days ago
East London
Capita Resourcing - IT Resourcing
Rate: £24000 - £28000 per annum
Posted: 6 days ago
Glasgow
Hays Specialist Recruitment Ltd
Rate: £90.00 - £100.00 per day
Posted: 12 days ago
Newcastle upon Tyne
Hays Specialist Recruitment Ltd
Rate: £10.61 - £12.61 per hour
Posted: 19 days ago