The statistics below represent IT contracts advertised across the UK that had 2nd Line Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 29 July 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
29 Jul 2016
Same period 2015 Same period 2014
Second Line Support
Rank 340 229 203
Rank change year-on-year
-111 -26
Contract jobs requiring a 2nd Line Support 349 578 609
As % of all contract IT jobs located in the UK 0.65% 1.01% 1.11%
As % of the Job Titles category 0.68% 1.07% 1.17%
Number of daily rates quoted 188 231 253
Median daily rate £151 £170 £153
Median daily rate % change year-on-year
-11.02% +11.47%
90% offered a daily rate of more than £110 £115 £115
10% offered a daily rate of more than £233 £252 £225
UK excluding London median daily rate £161 £174 £160
% change year-on-year
-7.19% +8.59%
Number of hourly rates quoted 71 217 183
Median hourly rate £15.00 £16.00 £15.00
Median hourly rate % change year-on-year
-6.25% +6.66%
90% offered a hourly rate of more than £11.13 £12.00 £11.50
10% offered a hourly rate of more than £21.50 £21.55 £20.50
UK excluding London median hourly rate £15.00 £15.50 £14.00
% change year-on-year
-3.22% +10.71%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51031 54127 51833
As % of all contract IT jobs located in the UK 94.75% 94.79% 94.71%
Number of daily rates quoted 33206 34317 31392
Median daily rate £425 £400 £400
Median daily rate % change year-on-year
+6.25% -
90% offered a daily rate of more than £255 £240 £225
10% offered a daily rate of more than £575 £575 £550
UK excluding London median daily rate £388 £375 £350
% change year-on-year
+3.33% +7.14%
Number of hourly rates quoted 1549 2019 2086
Median hourly rate £17.00 £16.60 £16.50
Median hourly rate % change year-on-year
+2.40% +0.60%
90% offered a hourly rate of more than £11.00 £11.00 £10.50
10% offered a hourly rate of more than £45.00 £42.50 £37.50
UK excluding London median hourly rate £16.50 £16.16 £16.25
% change year-on-year
+2.10% -0.55%

2nd Line Support
Jobs Demand Trend

The demand trend of IT contracts that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the UK

2nd Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support within the UK.

2nd Line Support Daily Rate Trend in the UK

2nd Line Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support within the UK over the 3 months to 29 July 2016.

2nd Line Support Daily Rate Histogram in the UK

2nd Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support within the UK.

2nd Line Support Hourly Rate Trend in the UK

2nd Line Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support within the UK over the 3 months to 29 July 2016.

2nd Line Support Hourly Rate Histogram in the UK

2nd Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the UK over the 3 months to 29 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -106 318 £161 -5.14% 113
London -63 118 £150 -9.09% 26
South East -40 59 £160 -7.91% 36
South West -6 38 £163 +17.11% 12
East of England -3 28 £183 -8.75% 4
North West -37 24 £206 +3.12% 14
Yorkshire -13 19 £138 -3.50% 9
South Wales +32 16 £135 -
Wales +30 16 £135 -
Berkshire -5 16 £135 -20.58% 6
Surrey -13 15 £179 +23.27% 10
West Midlands -39 14 £180 +20.40% 8
North East -42 14 £223 +36.71% 1
Hertfordshire +8 13 £200 - 2
Manchester -21 13 £181 +3.57% 7
Newcastle upon Tyne -46 13 £223 +27.14% 1
Tyne and Wear -47 13 £223 +27.14% 1
Wiltshire +3 11 £140 - 1
Oxfordshire -3 11 £135 -27.02% 5
West Yorkshire -8 11 £150 -32.58% 8
Somerset +22 9 £168 -11.84% 3
City of London +16 8 £175 -12.50% 7
Leeds -4 8 £175 -23.16% 4
Scotland -4 8 £120 -47.82% 1
Oxford -7 8 £135 +5.88% 2
Cardiff +17 7 £118 -
Reading +2 7 £128 -31.08% 2
Milton Keynes +13 6 £200 -20.00% 1
Buckinghamshire +12 6 £200 -20.00% 1
Watford +5 6 £195 +1.29% 2

2nd Line Support Skill Set
Top 30 Related IT Skills

For the 6 months to 29 July 2016, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 2nd Line Support in the job title.

1 583 (73.98%) Windows
2 439 (55.71%) Active Directory
3 319 (40.48%) Windows 7
4 287 (36.42%) Microsoft
5 218 (27.66%) MS Office
6 199 (25.25%) Windows Server
7 155 (19.67%) ITIL
8 150 (19.04%) MS Excel
9 129 (16.37%) Windows Server 2008
10 128 (16.24%) Citrix
11 108 (13.71%) MS Exchange
12 100 (12.69%) VMware
13 98 (12.44%) Windows 8
14 97 (12.31%) Office 365
15 90 (11.42%) Windows Server 2012
16 88 (11.17%) SCCM
17 85 (10.79%) Windows XP
18 72 (9.14%) Windows 10
19 66 (8.38%) Cisco
20 62 (7.87%) Blackberry
21 60 (7.61%) DNS
21 60 (7.61%) SLA
22 59 (7.49%) Windows Server 2003
22 59 (7.49%) Security Cleared
23 56 (7.11%) Finance
24 52 (6.60%) TCP/IP
24 52 (6.60%) Incident Management
25 51 (6.47%) DHCP
26 47 (5.96%) WAN
27 45 (5.71%) LAN

2nd Line Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 108 (13.71%) MS Exchange
2 34 (4.31%) Exchange Server 2010
3 33 (4.19%) SharePoint
4 32 (4.06%) IBM Notes
5 31 (3.93%) Skype for Business
6 27 (3.43%) Blackberry Enterprise Server
7 21 (2.66%) Exchange Server 2007
8 18 (2.28%) Exchange Server 2003
9 13 (1.65%) Exchange Server 2013
10 8 (1.02%) SharePoint 2010
11 7 (0.89%) IIS
12 5 (0.63%) WordPress
13 4 (0.51%) Exchange Server 2000
13 4 (0.51%) IBM Domino
14 3 (0.38%) Apache
14 3 (0.38%) WebLogic
15 2 (0.25%) SharePoint 2013
15 2 (0.25%) SharePoint Server
16 1 (0.13%) Joomla!
16 1 (0.13%) WebSphere
Applications
1 218 (27.66%) MS Office
2 150 (19.04%) MS Excel
3 6 (0.76%) Acrobat
3 6 (0.76%) MS PowerPoint
4 4 (0.51%) MS Visio
5 2 (0.25%) Adobe Illustrator
5 2 (0.25%) InDesign
5 2 (0.25%) SOLIDWORKS
6 1 (0.13%) Adobe Creative Suite
6 1 (0.13%) AutoCAD
6 1 (0.13%) MS Project
6 1 (0.13%) Photoshop
6 1 (0.13%) Spreadsheet
Business Applications
1 10 (1.27%) Dynamics CRM
2 4 (0.51%) Remedy ITSM
3 3 (0.38%) assyst
3 3 (0.38%) SAP Oil and Gas
4 1 (0.13%) Dynamics AX
4 1 (0.13%) Dynamics GP
4 1 (0.13%) Eikon
4 1 (0.13%) Sage 50
Cloud Services
1 97 (12.31%) Office 365
2 13 (1.65%) OneDrive
3 10 (1.27%) Microsoft Azure
3 10 (1.27%) Yammer
4 5 (0.63%) Azure Active Directory
5 3 (0.38%) Google Apps
6 2 (0.25%) Google Drive
6 2 (0.25%) Mimecast
6 2 (0.25%) SaaS
7 1 (0.13%) Adobe Creative Cloud
Communications & Networking
1 60 (7.61%) DNS
2 52 (6.60%) TCP/IP
3 51 (6.47%) DHCP
4 47 (5.96%) WAN
5 45 (5.71%) LAN
6 43 (5.46%) Firewall
7 35 (4.44%) Internet
8 30 (3.81%) VPN
9 25 (3.17%) Wi-Fi
10 23 (2.92%) Wireless
11 21 (2.66%) VoIP
12 18 (2.28%) Skype
13 16 (2.03%) Intranet
14 15 (1.90%) 3G
15 14 (1.78%) SAN
16 13 (1.65%) Remote Desktop
17 10 (1.27%) IP Telephony
18 9 (1.14%) Network Security
19 8 (1.02%) Cisco ASA
20 7 (0.89%) Extranet
Database & Business Intelligence
1 27 (3.43%) SQL Server
2 3 (0.38%) QlikView
2 3 (0.38%) SAP BI
3 2 (0.25%) EDRMS
3 2 (0.25%) SQL Server 2012
4 1 (0.13%) BusinessObjects
4 1 (0.13%) Data Warehouse
4 1 (0.13%) DB2
4 1 (0.13%) MS Access
4 1 (0.13%) Oracle Database
4 1 (0.13%) SQL Server 2008
4 1 (0.13%) SQL Server 2014
Development Applications
1 3 (0.38%) JIRA
2 1 (0.13%) ClearQuest
2 1 (0.13%) Dreamweaver
2 1 (0.13%) MSI
2 1 (0.13%) Oracle APEX
2 1 (0.13%) StarTeam
2 1 (0.13%) Subversion
General
1 56 (7.11%) Finance
2 25 (3.17%) Retail
3 20 (2.54%) Banking
4 14 (1.78%) Legal
5 13 (1.65%) Manufacturing
6 12 (1.52%) Law
6 12 (1.52%) Telecoms
7 8 (1.02%) German Language
7 8 (1.02%) Marketing
8 7 (0.89%) Advertising
9 6 (0.76%) Investment Banking
10 5 (0.63%) Billing
10 5 (0.63%) Front Office
11 4 (0.51%) Automotive
11 4 (0.51%) Back Office
11 4 (0.51%) Financial Institution
12 3 (0.38%) Electronics
12 3 (0.38%) Publishing
13 2 (0.25%) French Language
13 2 (0.25%) Local Government
Libraries, Frameworks & Software Standards
1 9 (1.14%) HTML
2 3 (0.38%) .NET
2 3 (0.38%) CSS
3 2 (0.25%) COM
3 2 (0.25%) Web Services
4 1 (0.13%) 802.1X
4 1 (0.13%) ADO
4 1 (0.13%) Apache Flex
4 1 (0.13%) Classic ASP
4 1 (0.13%) CSS3
4 1 (0.13%) J2EE
4 1 (0.13%) JSP
4 1 (0.13%) Middleware
4 1 (0.13%) ODBC
4 1 (0.13%) XML
Miscellaneous
1 62 (7.87%) Blackberry
2 31 (3.93%) Smartphone
3 28 (3.55%) Analytical Skills
4 23 (2.92%) Driving Licence
5 19 (2.41%) Fat Client
5 19 (2.41%) Thin Client
6 13 (1.65%) iPad
6 13 (1.65%) NHS
7 12 (1.52%) Data Centre
8 10 (1.27%) Computer Science
8 10 (1.27%) iPhone
8 10 (1.27%) Management Information System
9 9 (1.14%) Video Conferencing
10 7 (0.89%) Life Science
11 6 (0.76%) Digital Media
12 5 (0.63%) EPoS
12 5 (0.63%) FlexPod
13 4 (0.51%) Statistics
14 3 (0.38%) e-Health
14 3 (0.38%) Informatics
Operating Systems
1 583 (73.98%) Windows
2 319 (40.48%) Windows 7
3 199 (25.25%) Windows Server
4 129 (16.37%) Windows Server 2008
5 98 (12.44%) Windows 8
6 90 (11.42%) Windows Server 2012
7 85 (10.79%) Windows XP
8 72 (9.14%) Windows 10
9 59 (7.49%) Windows Server 2003
10 34 (4.31%) Linux
11 32 (4.06%) Mac OS X
12 22 (2.79%) Android
13 15 (1.90%) Apple iOS
14 14 (1.78%) Unix
15 9 (1.14%) Mac OS
15 9 (1.14%) Red Hat Enterprise Linux
16 8 (1.02%) CentOS
16 8 (1.02%) Windows Vista
17 6 (0.76%) Ubuntu
18 5 (0.63%) Windows 2000 Server
Processes & Methodologies
1 155 (19.67%) ITIL
2 52 (6.60%) Incident Management
3 45 (5.71%) Service Management
4 30 (3.81%) Migration
5 28 (3.55%) Problem Management
6 20 (2.54%) CRM
6 20 (2.54%) Root Cause Analysis
7 17 (2.16%) ITIL V3
8 16 (2.03%) Service Delivery
9 15 (1.90%) Change Management
10 14 (1.78%) Software Delivery
11 12 (1.52%) Disaster Recovery
12 10 (1.27%) Coaching
12 10 (1.27%) ERP
13 9 (1.14%) ITSM
13 9 (1.14%) Time Management
14 8 (1.02%) Fault Analysis
14 8 (1.02%) Software Deployment
15 7 (0.89%) Escalation Management
15 7 (0.89%) Ticket Management
Programming Languages
1 43 (5.46%) SQL
2 12 (1.52%) Java
3 11 (1.40%) C
4 8 (1.02%) JavaScript
4 8 (1.02%) PHP
5 6 (0.76%) PowerShell
6 4 (0.51%) PL/SQL
7 3 (0.38%) Shell Script
8 2 (0.25%) VB
9 1 (0.13%) Bash Shell
9 1 (0.13%) C#
9 1 (0.13%) Perl
9 1 (0.13%) Ruby
9 1 (0.13%) T-SQL
9 1 (0.13%) VB6
9 1 (0.13%) VBScript
Qualifications
1 59 (7.49%) Security Cleared
2 43 (5.46%) Microsoft Certification
3 40 (5.08%) SC Cleared
4 26 (3.30%) MCP
5 19 (2.41%) Cisco Certification
5 19 (2.41%) Degree
5 19 (2.41%) MCSE
6 18 (2.28%) ITIL Certification
7 16 (2.03%) CCNA
8 15 (1.90%) BPSS Clearance
9 14 (1.78%) DBS Check
9 14 (1.78%) MCSA
10 8 (1.02%) A+ Certification
11 7 (0.89%) MCDST
12 6 (0.76%) ITIL Foundation Certificate
13 5 (0.63%) CCNP
13 5 (0.63%) DV Cleared
14 4 (0.51%) Citrix Certification
14 4 (0.51%) MCITP
14 4 (0.51%) MOS
Quality Assurance & Compliance
1 60 (7.61%) SLA
2 14 (1.78%) Disclosure Scotland
3 3 (0.38%) PCI DSS
4 2 (0.25%) HL7
5 1 (0.13%) Sarbanes-Oxley
System Software
1 439 (55.71%) Active Directory
2 41 (5.20%) VMware Infrastructure
3 38 (4.82%) XenApp
4 25 (3.17%) Hyper-V
5 18 (2.28%) vSphere
6 15 (1.90%) XenDesktop
7 12 (1.52%) Microsoft App-V
8 9 (1.14%) Terminal Services
9 8 (1.02%) Virtual Desktop
10 7 (0.89%) VMware ESXi
11 5 (0.63%) XenServer
12 3 (0.38%) VMware ESX
13 1 (0.13%) BitLocker
13 1 (0.13%) KVM
13 1 (0.13%) Terminal Server
13 1 (0.13%) Virtual Machines
13 1 (0.13%) Virtual Servers
13 1 (0.13%) VMware Server
13 1 (0.13%) VMware Workstation
Systems Management
1 88 (11.17%) SCCM
2 9 (1.14%) Backup Exec
3 7 (0.89%) Systems Management Server (SMS)
3 7 (0.89%) WSUS
4 6 (0.76%) DameWare
5 4 (0.51%) BMC Marimba
5 4 (0.51%) McAfee ePO
5 4 (0.51%) SCOM
5 4 (0.51%) Tivoli
6 3 (0.38%) Microsoft Clustering
6 3 (0.38%) Norton AntiVirus
6 3 (0.38%) OpenView
6 3 (0.38%) Tivoli Storage Manager
7 2 (0.25%) HP SIM
7 2 (0.25%) SCOrch
7 2 (0.25%) Symantec Endpoint Protection
8 1 (0.13%) Cisco CUCM
8 1 (0.13%) EMC NetWorker
8 1 (0.13%) Microsoft Intune
8 1 (0.13%) OVSD
Vendors
1 287 (36.42%) Microsoft
2 128 (16.24%) Citrix
3 100 (12.69%) VMware
4 66 (8.38%) Cisco
5 42 (5.33%) HP
6 33 (4.19%) Apple
7 32 (4.06%) Lotus
8 22 (2.79%) Oracle
9 19 (2.41%) Dell
9 19 (2.41%) Remedy
10 18 (2.28%) LANDesk
11 16 (2.03%) Avaya
12 15 (1.90%) Symantec
13 13 (1.65%) Google
13 13 (1.65%) ThinPrint
14 12 (1.52%) ServiceNow
15 10 (1.27%) Adobe
15 10 (1.27%) Red Hat
16 9 (1.14%) AppSense
16 9 (1.14%) SAP
Fareham, Hampshire
Networkers
Rate: £19 - £21 per hour
Posted: 7 hours ago
Fareham, Hampshire
Spectrum IT Recruitment (South) Ltd
Rate: £110 - £140 per day
Posted: 5 hours ago
Gloucestershire
Networkers
Rate: £11 - £13.50 per hour
Posted: 3 days ago
Bracknell, Berkshire
Computer People
Posted: 2 days ago
Norfolk
HAYS INFORMATION TECHNOLOGY
Rate: £130.00 - £140.00 per day
Posted: 2 days ago
Weybridge, Surrey
ReThink Recruitment
Posted: 3 days ago
Manchester, Lancashire
LA International
Rate: £100 - £115 per annum
Posted: 2 days ago
Sutton Coldfield, West Midlands (County)
Oscar
Rate: £100 per day
Posted: Yesterday