The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 28 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Jan 2015
Same period 2014 Same period 2013
Second Line Support
Rank 223 201 234
Rank change year-on-year
-22 +33
Contract jobs requiring a 2nd Line Support 458 491 361
As % of all contract IT jobs located in the UK 0.91% 1.01% 0.79%
As % of the Job Titles category 0.99% 1.09% 0.86%
Number of daily rates quoted 205 175 90
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£168 £150 £133
Average daily rate % change year-on-year
+11.66% +13.20%
90% offered a daily rate of more than £110 £113 £95
10% offered a daily rate of more than £275 £225 £201
UK excluding London average daily rate £175 £145 £140
% change year-on-year
+20.68% +3.57%
Number of hourly rates quoted 123 152 131
Average hourly rate £14.50 £15.00 £15.00
Average hourly rate % change year-on-year
-3.33% -
90% offered a hourly rate of more than £11.50 £11.50 £11.00
10% offered a hourly rate of more than £21.00 £20.00 £20.00
UK excluding London average hourly rate £14.00 £15.00 £14.50
% change year-on-year
-6.66% +3.44%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
46318 45203 42184
As % of all contract IT jobs located in the UK 92.45% 92.55% 92.88%
Number of daily rates quoted 29063 26904 23919
Average daily rate £400 £400 £378
Average daily rate % change year-on-year
- +5.82%
90% offered a daily rate of more than £240 £225 £230
10% offered a daily rate of more than £563 £575 £550
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1785 1961 2473
Average hourly rate £16.50 £17.48 £18.50
Average hourly rate % change year-on-year
-5.57% -5.54%
90% offered a hourly rate of more than £11.00 £11.25 £10.50
10% offered a hourly rate of more than £40.00 £40.00 £40.00
UK excluding London average hourly rate £16.21 £16.50 £17.56
% change year-on-year
-1.78% -6.03%

2nd Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the UK

2nd Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support within the UK.

2nd Line Support Daily Rate Trend in the UK

2nd Line Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support within the UK over the 3 months to 28 January 2015.

2nd Line Support Daily Rate Histogram in the UK

2nd Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support within the UK.

2nd Line Support Hourly Rate Trend in the UK

2nd Line Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support within the UK over the 3 months to 28 January 2015.

2nd Line Support Hourly Rate Histogram in the UK

2nd Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the UK over the 3 months to 28 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -39 414 £170 +13.33% 144
London -6 144 £165 +0.76% 44
South East -36 91 £165 +13.79% 37
West Midlands +30 54 £248 +23.75% 9
Yorkshire 0 35 £213 +51.78% 16
South West -27 30 £160 +6.66% 11
City of London +8 28 £165 -8.96% 6
West Yorkshire +11 27 £213 +21.42% 12
East of England -6 25 £110 -31.25% 8
Leeds +1 22 £213 +21.42% 9
Scotland 0 22 £126 -0.98% 1
Berkshire -8 22 £139 -7.33% 7
Hampshire -11 21 £250 +43.06% 12
Warwickshire +15 18 £250 - 1
East Midlands +18 16 £238 - 4
Buckinghamshire -13 15 £200 +53.84% 1
Birmingham +4 13 £224 - 3
Reading +3 13 £139 -4.13% 1
Surrey -6 13 £148 -1.66% 9
Milton Keynes -7 12 £275 +129.16% 1
North West -21 12 £125 -7.40% 13
South Wales -9 11 £155 +14.60% 1
Cambridgeshire -9 11 £110 -24.13% 3
Wales -14 11 £155 +14.60% 1
Warwick +12 9 £95 -
Edinburgh -2 9 £109 -14.70%
Peterborough -3 9 £105 -16.00% 2
Oxfordshire -21 9 £200 +17.64% 3
Glasgow +3 8 £225 +50.00% 1
Shropshire -3 8 £120 - 3

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 28 January 2015, IT contractor jobs within the UK that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 772 (76.06%) Windows
2 496 (48.87%) Active Directory
3 419 (41.28%) Windows 7
4 411 (40.49%) Microsoft
5 325 (32.02%) MS Office
6 255 (25.12%) Windows XP
7 221 (21.77%) ITIL
8 188 (18.52%) MS Exchange
9 187 (18.42%) Windows Server 2008
10 179 (17.64%) MS Excel
11 167 (16.45%) Citrix
12 137 (13.50%) Windows Server 2003
13 134 (13.20%) Blackberry
14 131 (12.91%) VMware
15 115 (11.33%) SLA
16 100 (9.85%) Linux
16 100 (9.85%) SCCM
17 93 (9.16%) Exchange Server 2010
18 92 (9.06%) Security Cleared
19 91 (8.97%) LAN
20 88 (8.67%) HP
21 84 (8.28%) TCP/IP
22 83 (8.18%) Finance
23 81 (7.98%) WAN
24 76 (7.49%) DNS
25 72 (7.09%) Cisco
26 71 (7.00%) Microsoft Certification
27 68 (6.70%) SC Cleared
28 65 (6.40%) DHCP
29 62 (6.11%) Analytical Skills

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 28 January 2015, IT contractor jobs within the UK that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 188 (18.52%) MS Exchange
2 93 (9.16%) Exchange Server 2010
3 57 (5.62%) SharePoint
4 41 (4.04%) IBM Notes
4 41 (4.04%) Blackberry Enterprise Server
5 36 (3.55%) Lync
6 30 (2.96%) Exchange Server 2007
7 19 (1.87%) Exchange Server 2003
8 14 (1.38%) IIS
9 11 (1.08%) SharePoint 2013
10 10 (0.99%) Exchange Server 2013
11 9 (0.89%) Apache
12 5 (0.49%) Lotus Domino
13 3 (0.30%) Office Communications Server
14 2 (0.20%) SharePoint 2010
14 2 (0.20%) WorkSite
15 1 (0.099%) WebSphere
15 1 (0.099%) Live Communications Server
15 1 (0.099%) Quickr
15 1 (0.099%) CICS
Applications
1 325 (32.02%) MS Office
2 179 (17.64%) MS Excel
3 15 (1.48%) MS Visio
4 8 (0.79%) MS PowerPoint
5 6 (0.59%) Adobe Creative Suite
6 3 (0.30%) Final Cut Pro
6 3 (0.30%) Acrobat
6 3 (0.30%) MS Project
7 1 (0.099%) Spreadsheet
7 1 (0.099%) Photoshop
7 1 (0.099%) AutoCAD
Business Applications
1 4 (0.39%) Eikon
1 4 (0.39%) Dynamics CRM
2 1 (0.099%) IntelliMatch
2 1 (0.099%) Oracle Payables
2 1 (0.099%) Oracle Receivables
2 1 (0.099%) Cerner Millennium
2 1 (0.099%) SAP FI-AP
2 1 (0.099%) Remedy ITSM
2 1 (0.099%) Dynamics AX
2 1 (0.099%) Dynamics GP
2 1 (0.099%) Cognos TM1
2 1 (0.099%) HFM
2 1 (0.099%) Magento
2 1 (0.099%) Oracle General Ledger
2 1 (0.099%) Markit EDM
2 1 (0.099%) Oracle EBS
2 1 (0.099%) SAP FI
Cloud Services
1 37 (3.65%) Office 365
2 4 (0.39%) Amazon AWS
2 4 (0.39%) SaaS
3 3 (0.30%) Cloud Computing
4 1 (0.099%) IaaS
Communications & Networking
1 91 (8.97%) LAN
2 84 (8.28%) TCP/IP
3 81 (7.98%) WAN
4 76 (7.49%) DNS
5 65 (6.40%) DHCP
6 61 (6.01%) Firewall
7 58 (5.71%) VPN
8 51 (5.02%) VoIP
9 33 (3.25%) Internet
10 28 (2.76%) Wireless
11 22 (2.17%) Broadband
12 16 (1.58%) SAN
13 15 (1.48%) Wi-Fi
14 11 (1.08%) 3G
15 10 (0.99%) ADSL
16 8 (0.79%) VLAN
17 6 (0.59%) Cisco IOS
18 4 (0.39%) NetScreen
18 4 (0.39%) LDAP
18 4 (0.39%) SMS
Database & Business Intelligence
1 43 (4.24%) SQL Server
2 12 (1.18%) SQL Server 2008
3 8 (0.79%) MySQL
4 5 (0.49%) PostgreSQL
5 3 (0.30%) Relational Database
6 2 (0.20%) RDBMS
6 2 (0.20%) SQL Server 2005
6 2 (0.20%) Oracle Database
7 1 (0.099%) SQL Server 2012
7 1 (0.099%) Big Data
7 1 (0.099%) Crystal Reports
7 1 (0.099%) DTS
7 1 (0.099%) MS Access
7 1 (0.099%) SQL Server 2000
Development Applications
1 5 (0.49%) JIRA
2 1 (0.099%) Subversion
2 1 (0.099%) Team Foundation Server
2 1 (0.099%) Trac
2 1 (0.099%) Oracle Forms
2 1 (0.099%) MSI
General
1 83 (8.18%) Finance
2 23 (2.27%) Banking
3 22 (2.17%) Telecoms
4 20 (1.97%) Legal
5 18 (1.77%) Retail
6 11 (1.08%) Law
7 8 (0.79%) Retail Banking
8 7 (0.69%) Financial Institution
9 5 (0.49%) Italian Language
9 5 (0.49%) Marketing
9 5 (0.49%) Investment Banking
9 5 (0.49%) Advertising
10 3 (0.30%) German Language
11 2 (0.20%) Military
11 2 (0.20%) Manufacturing
11 2 (0.20%) Dutch Language
11 2 (0.20%) French Language
12 1 (0.099%) Local Government
12 1 (0.099%) General Ledger
12 1 (0.099%) Publishing
Libraries, Frameworks & Software Standards
1 10 (0.99%) HTML
2 4 (0.39%) .NET
2 4 (0.39%) CSS
2 4 (0.39%) Application Packaging
3 3 (0.30%) Web Services
4 2 (0.20%) EDI
4 2 (0.20%) ASP.NET
4 2 (0.20%) COM
4 2 (0.20%) XML
4 2 (0.20%) JSP
5 1 (0.099%) Corona SDK
5 1 (0.099%) ODBC
5 1 (0.099%) ActiveX
5 1 (0.099%) X-Windows
Miscellaneous
1 134 (13.20%) Blackberry
2 62 (6.11%) Analytical Skills
3 33 (3.25%) NHS
4 25 (2.46%) iPhone
5 22 (2.17%) iPad
6 19 (1.87%) Video Conferencing
6 19 (1.87%) PDA
7 14 (1.38%) Management Information System
8 8 (0.79%) Thin Client
8 8 (0.79%) Client/Server
8 8 (0.79%) Fat Client
9 7 (0.69%) Smartphone
9 7 (0.69%) Hedge funds
10 5 (0.49%) AS400
11 4 (0.39%) Clustering
11 4 (0.39%) Interactive TV
12 3 (0.30%) Enterprise Software
12 3 (0.30%) Foreign Exchange (FX)
12 3 (0.30%) Handset
12 3 (0.30%) GIS
Operating Systems
1 772 (76.06%) Windows
2 419 (41.28%) Windows 7
3 255 (25.12%) Windows XP
4 187 (18.42%) Windows Server 2008
5 137 (13.50%) Windows Server 2003
6 100 (9.85%) Linux
7 59 (5.81%) Windows 8
8 50 (4.93%) Windows Server 2012
9 39 (3.84%) UNIX
10 28 (2.76%) Android
11 26 (2.56%) Windows 2000
12 22 (2.17%) Mac OS X
13 16 (1.58%) Windows Vista
13 16 (1.58%) CentOS
14 15 (1.48%) Apple iOS
14 15 (1.48%) Ubuntu
15 14 (1.38%) HPUX
15 14 (1.38%) Red Hat Enterprise Linux
16 13 (1.28%) Windows 2000 Server
17 9 (0.89%) Mac OS
Processes & Methodologies
1 221 (21.77%) ITIL
2 60 (5.91%) Incident Management
3 37 (3.65%) Migration
4 29 (2.86%) Service Management
5 20 (1.97%) Configuration Management
6 17 (1.67%) Asset Management
7 16 (1.58%) Service Delivery
8 12 (1.18%) CRM
8 12 (1.18%) Problem Management
8 12 (1.18%) Time Management
9 9 (0.89%) Software Deployment
9 9 (0.89%) Continuous Improvement
9 9 (0.89%) E-Commerce
9 9 (0.89%) Workflow
9 9 (0.89%) Project Management
9 9 (0.89%) Change Management
9 9 (0.89%) Security Management
10 8 (0.79%) Disaster Recovery
10 8 (0.79%) Knowledge Management
10 8 (0.79%) Kalman Filter
Programming Languages
1 60 (5.91%) SQL
2 11 (1.08%) PowerShell
3 10 (0.99%) Python
4 9 (0.89%) C
5 8 (0.79%) PHP
6 7 (0.69%) Perl
6 7 (0.69%) Java
7 3 (0.30%) VBA
7 3 (0.30%) JavaScript
7 3 (0.30%) C++
8 2 (0.20%) PL/SQL
8 2 (0.20%) Bash Shell
9 1 (0.099%) C#
9 1 (0.099%) VB
9 1 (0.099%) Shell Script
Qualifications
1 92 (9.06%) Security Cleared
2 71 (7.00%) Microsoft Certification
3 68 (6.70%) SC Cleared
4 47 (4.63%) MCP
5 34 (3.35%) MCSE
6 28 (2.76%) DV Cleared
7 13 (1.28%) Cisco Certification
8 12 (1.18%) ITIL Certification
8 12 (1.18%) Degree
9 10 (0.99%) MCSA
9 10 (0.99%) MCDST
10 6 (0.59%) CCNA
10 6 (0.59%) MCITP
10 6 (0.59%) ITIL Foundation Certificate
11 5 (0.49%) A+ Certification
12 3 (0.30%) MCTS
12 3 (0.30%) MOS
12 3 (0.30%) CNA
12 3 (0.30%) CNE
12 3 (0.30%) Novell Certification
Quality Assurance & Compliance
1 115 (11.33%) SLA
2 1 (0.099%) QA
2 1 (0.099%) ISO/IEC 20000
2 1 (0.099%) PCI DSS
2 1 (0.099%) Data Quality
System Software
1 496 (48.87%) Active Directory
2 58 (5.71%) VMware Infrastructure
3 27 (2.66%) XenApp
4 17 (1.67%) Terminal Services
5 16 (1.58%) Hyper-V
6 6 (0.59%) VMware ESX
7 5 (0.49%) vSphere
7 5 (0.49%) VMware ESXi
8 4 (0.39%) XenDesktop
9 3 (0.30%) VMware Server
10 2 (0.20%) ISA Server
10 2 (0.20%) Microsoft App-V
10 2 (0.20%) MetaFrame
10 2 (0.20%) Forefront TMG
10 2 (0.20%) XenServer
10 2 (0.20%) Citrix Presentation Server
11 1 (0.099%) Firmware
Systems Management
1 100 (9.85%) SCCM
2 26 (2.56%) Backup Exec
3 16 (1.58%) WSUS
4 12 (1.18%) OpenView Configuration Management
5 9 (0.89%) Nagios
5 9 (0.89%) Norton AntiVirus
6 6 (0.59%) Systems Management Server (SMS)
7 5 (0.49%) SCOM
7 5 (0.49%) Zenoss
8 4 (0.39%) Puppet
9 3 (0.30%) Symantec Endpoint Protection
9 3 (0.30%) BMC Marimba
9 3 (0.30%) Symantec Enterprise Vault
9 3 (0.30%) McAfee ePO
10 2 (0.20%) ARCserve
10 2 (0.20%) NetBackup
10 2 (0.20%) DameWare
10 2 (0.20%) Unicenter
10 2 (0.20%) ServiceCenter
11 1 (0.099%) Hyperic
Vendors
1 411 (40.49%) Microsoft
2 167 (16.45%) Citrix
3 131 (12.91%) VMware
4 88 (8.67%) HP
5 72 (7.09%) Cisco
6 45 (4.43%) Apple
6 45 (4.43%) Symantec
7 41 (4.04%) Lotus
8 27 (2.66%) Remedy
9 25 (2.46%) McAfee
10 24 (2.36%) Red Hat
11 23 (2.27%) Dell
12 18 (1.77%) Altiris
13 17 (1.67%) Avaya
14 14 (1.38%) Oracle
14 14 (1.38%) Adobe
14 14 (1.38%) Splunk
15 12 (1.18%) Bloomberg
16 11 (1.08%) ServiceNow
16 11 (1.08%) Mitel
Newbury, Berkshire
HAYS INFORMATION TECHNOLOGY
Rate: £17.00 - £19.00 per day + Circa £18 Per Hour
Posted: 13 hours ago
Tyne and Wear
Roc Search
Posted: Yesterday
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Marcus Donald People
Rate: £12 - £14 per hour
Posted: Yesterday
London
Lorien Resourcing
Rate: £15 - £20 per hour
Posted: Yesterday
London
ARC IT Recruitment Ltd
Posted: Yesterday
London
Certes Computing Ltd
Rate: £150 - £180 per day
Posted: Yesterday
Central London / West End
Square One Resources
Rate: Up to £20 per hour
Posted: 2 days ago
Midlands
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Posted: 2 days ago
Wiltshire
Opus Recruitment Solutions Ltd
Rate: £10 - £14 per hour
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Posted: 2 days ago
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Rate: £16 per hour
Posted: 5 days ago
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Vivid Resourcing Ltd
Rate: £20k - 30k per year
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East Riding
Oscar Associates (UK) Ltd
Rate: £135 - £145 per day
Posted: 6 days ago
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Rate: £20 - £23 per hour
Posted: 6 days ago
West Sussex
Gold Group
Rate: £12 - £17 per hour
Posted: 6 days ago
Bristol, Avon
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Rate: £100 - £140 per day
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Rate: From £135 to £175 per day per day depending on experience
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CPS Group UK
Rate: £110 - £140 per day + neg for right candidate
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Rate: £20,000 per annum + London Weighting of £2,800PA
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