The statistics below represent IT contracts advertised across the UK that had 2nd Line Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 4 May 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
4 May 2016
Same period 2015 Same period 2014
Second Line Support
Rank 290 229 212
Rank change year-on-year
-61 -17
Contract jobs requiring a 2nd Line Support 444 556 572
As % of all contract IT jobs located in the UK 0.80% 1.00% 1.05%
As % of the Job Titles category 0.84% 1.05% 1.11%
Number of daily rates quoted 211 214 205
Median daily rate £170 £164 £150
Median daily rate % change year-on-year
+3.81% +9.16%
90% offered a daily rate of more than £120 £113 £110
10% offered a daily rate of more than £259 £235 £225
UK excluding London median daily rate £150 £155 £140
% change year-on-year
-3.22% +10.71%
Number of hourly rates quoted 96 191 195
Median hourly rate £14.00 £16.00 £16.00
Median hourly rate % change year-on-year
-12.50% -
90% offered a hourly rate of more than £10.80 £12.00 £11.75
10% offered a hourly rate of more than £18.63 £22.50 £22.00
UK excluding London median hourly rate £13.50 £14.85 £14.50
% change year-on-year
-9.09% +2.41%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52732 52894 51448
As % of all contract IT jobs located in the UK 94.87% 94.71% 94.32%
Number of daily rates quoted 34355 32133 31426
Median daily rate £425 £400 £390
Median daily rate % change year-on-year
+6.25% +2.56%
90% offered a daily rate of more than £260 £245 £225
10% offered a daily rate of more than £600 £550 £550
UK excluding London median daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 1512 2114 2112
Median hourly rate £17.50 £17.50 £17.50
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £44.00 £42.50 £42.50
UK excluding London median hourly rate £18.00 £16.83 £17.00
% change year-on-year
+6.98% -1.02%

2nd Line Support
Jobs Demand Trend

The demand trend of IT contracts that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the UK

2nd Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support within the UK.

2nd Line Support Daily Rate Trend in the UK

2nd Line Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support within the UK over the 3 months to 4 May 2016.

2nd Line Support Daily Rate Histogram in the UK

2nd Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support within the UK.

2nd Line Support Hourly Rate Trend in the UK

2nd Line Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support within the UK over the 3 months to 4 May 2016.

2nd Line Support Hourly Rate Histogram in the UK

2nd Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the UK over the 3 months to 4 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -48 420 £173 +4.54% 95
London -18 146 £175 +2.94% 29
South East -1 91 £164 +0.76% 25
South West -11 44 £135 -3.57% 3
East of England -1 39 £135 -6.89% 4
West Midlands -19 29 £170 -25.27% 4
North West -21 27 £163 +10.16% 17
Oxfordshire +15 22 £150 -8.39% 4
Yorkshire -24 22 £125 -28.57% 10
Berkshire +1 19 £338 +121.31% 9
Hertfordshire +6 18 £148 -15.71% 1
Surrey -1 18 £150 +25.00% 3
North East -26 18 £230 +84.00% 1
West Yorkshire -12 16 £181 +0.27% 7
Tyne and Wear -27 15 £230 +84.00% 1
Gloucestershire +8 14 £130 -36.58%
Leeds -21 14 £181 +0.27% 3
Newcastle upon Tyne -34 14 £230 +84.00% 1
Oxford +14 11 £135 -8.47%
Wales +3 11 £140 -6.66% 1
Hampshire +1 11 £144 -3.83% 6
Wiltshire 0 11 £110 -45.00%
Scotland -33 11 £121 -23.01% 1
City of London +13 10 £195 -2.50% 7
South Wales 0 9 £140 -17.64% 1
Birmingham -2 9 £175 -12.50% 1
Cheshire -10 9 £240 +62.71% 5
West Sussex -15 9 £200 +3.89% 2
Manchester -25 9 £175 +18.64% 7
Essex +8 8 £263 +183.78% 1

2nd Line Support Skill Set
Top 30 Related IT Skills

For the 6 months to 4 May 2016, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 2nd Line Support in the job title.

1 637 (74.59%) Windows
2 493 (57.73%) Active Directory
3 360 (42.15%) Windows 7
4 313 (36.65%) Microsoft
5 239 (27.99%) MS Office
6 201 (23.54%) Windows Server
7 191 (22.37%) ITIL
8 153 (17.92%) MS Excel
9 145 (16.98%) Citrix
10 132 (15.46%) MS Exchange
11 109 (12.76%) VMware
11 109 (12.76%) Windows Server 2008
12 102 (11.94%) Windows XP
13 93 (10.89%) Finance
14 92 (10.77%) Cisco
15 89 (10.42%) Blackberry
15 89 (10.42%) Windows 8
16 85 (9.95%) SCCM
17 83 (9.72%) Office 365
18 78 (9.13%) Windows Server 2012
19 71 (8.31%) Security Cleared
20 67 (7.85%) TCP/IP
21 64 (7.49%) DNS
21 64 (7.49%) Microsoft Certification
22 60 (7.03%) Windows Server 2003
23 57 (6.67%) SLA
24 56 (6.56%) VMware Infrastructure
25 55 (6.44%) WAN
26 54 (6.32%) DHCP
27 52 (6.09%) SQL

2nd Line Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 132 (15.46%) MS Exchange
2 44 (5.15%) Exchange Server 2010
3 41 (4.80%) Blackberry Enterprise Server
4 38 (4.45%) IBM Notes
5 31 (3.63%) Skype for Business
6 29 (3.40%) SharePoint
7 21 (2.46%) Exchange Server 2007
8 16 (1.87%) Exchange Server 2003
9 12 (1.41%) Exchange Server 2013
10 8 (0.94%) SharePoint 2010
11 6 (0.70%) IBM Domino
12 5 (0.59%) WordPress
13 4 (0.47%) IIS
14 3 (0.35%) SharePoint Server
15 2 (0.23%) Apache
15 2 (0.23%) CMS
15 2 (0.23%) Live Communications Server
15 2 (0.23%) Moodle
15 2 (0.23%) WebLogic
15 2 (0.23%) WebSphere
Applications
1 239 (27.99%) MS Office
2 153 (17.92%) MS Excel
3 13 (1.52%) MS PowerPoint
4 4 (0.47%) Acrobat
4 4 (0.47%) MS Visio
5 1 (0.12%) AutoCAD
5 1 (0.12%) MS Project
5 1 (0.12%) Photoshop
Business Applications
1 9 (1.05%) Dynamics CRM
2 6 (0.70%) Eikon
2 6 (0.70%) SAP Oil and Gas
3 5 (0.59%) assyst
4 4 (0.47%) Remedy ITSM
5 1 (0.12%) Dynamics AX
5 1 (0.12%) Sage 50
5 1 (0.12%) SAP CRM
Cloud Services
1 83 (9.72%) Office 365
2 11 (1.29%) OneDrive
3 6 (0.70%) Microsoft Azure
4 4 (0.47%) Google Apps
4 4 (0.47%) Yammer
5 2 (0.23%) SaaS
6 1 (0.12%) Azure Active Directory
6 1 (0.12%) Mimecast
Communications & Networking
1 67 (7.85%) TCP/IP
2 64 (7.49%) DNS
3 55 (6.44%) WAN
4 54 (6.32%) DHCP
5 50 (5.85%) LAN
6 48 (5.62%) Firewall
7 47 (5.50%) Internet
8 35 (4.10%) VPN
9 23 (2.69%) Wireless
10 21 (2.46%) Wi-Fi
11 20 (2.34%) VoIP
12 17 (1.99%) Remote Desktop
13 15 (1.76%) Intranet
14 13 (1.52%) 3G
14 13 (1.52%) IP Telephony
15 12 (1.41%) Broadband
16 10 (1.17%) Skype
17 9 (1.05%) SAN
18 8 (0.94%) ADSL
19 7 (0.82%) SMS
Database & Business Intelligence
1 30 (3.51%) SQL Server
2 4 (0.47%) Data Warehouse
2 4 (0.47%) SQL Server Reporting Services
3 2 (0.23%) Oracle Database
3 2 (0.23%) SQL Server 2005
3 2 (0.23%) SQL Server 2008
3 2 (0.23%) SQL Server 2012
4 1 (0.12%) BusinessObjects
4 1 (0.12%) Data Mining
4 1 (0.12%) DB2
4 1 (0.12%) MS Access
Development Applications
1 3 (0.35%) Oracle APEX
2 2 (0.23%) Team Foundation Server
2 2 (0.23%) Visual Studio
3 1 (0.12%) Dreamweaver
3 1 (0.12%) JIRA
3 1 (0.12%) MSI
3 1 (0.12%) StarTeam
3 1 (0.12%) Subversion
General
1 93 (10.89%) Finance
2 36 (4.22%) Retail
3 32 (3.75%) Banking
4 30 (3.51%) Legal
5 23 (2.69%) Law
6 21 (2.46%) Telecoms
7 12 (1.41%) Manufacturing
7 12 (1.41%) Marketing
8 11 (1.29%) Financial Institution
9 10 (1.17%) Investment Banking
10 8 (0.94%) Advertising
11 7 (0.82%) Retail Banking
12 6 (0.70%) Billing
12 6 (0.70%) Electronics
12 6 (0.70%) Front Office
13 5 (0.59%) German Language
14 4 (0.47%) Publishing
15 3 (0.35%) Back Office
15 3 (0.35%) Local Government
16 2 (0.23%) French Language
Libraries, Frameworks & Software Standards
1 10 (1.17%) HTML
2 5 (0.59%) .NET
3 4 (0.47%) CSS
4 3 (0.35%) Web Services
5 2 (0.23%) ASP.NET
5 2 (0.23%) WCF
5 2 (0.23%) WPF
6 1 (0.12%) 802.1X
6 1 (0.12%) Classic ASP
6 1 (0.12%) COM
6 1 (0.12%) Middleware
6 1 (0.12%) SailPoint
6 1 (0.12%) SAP Basis
Miscellaneous
1 89 (10.42%) Blackberry
2 31 (3.63%) Driving Licence
3 23 (2.69%) iPhone
4 22 (2.58%) Analytical Skills
4 22 (2.58%) Data Centre
5 19 (2.22%) Video Conferencing
6 17 (1.99%) iPad
7 15 (1.76%) Fat Client
7 15 (1.76%) Thin Client
8 14 (1.64%) Smartphone
9 12 (1.41%) Management Information System
10 10 (1.17%) NHS
11 7 (0.82%) Client/Server
11 7 (0.82%) Computer Science
11 7 (0.82%) EPoS
11 7 (0.82%) PDA
12 5 (0.59%) Handset
13 4 (0.47%) Digital Media
14 3 (0.35%) Health Informatics
14 3 (0.35%) Life Science
Operating Systems
1 637 (74.59%) Windows
2 360 (42.15%) Windows 7
3 201 (23.54%) Windows Server
4 109 (12.76%) Windows Server 2008
5 102 (11.94%) Windows XP
6 89 (10.42%) Windows 8
7 78 (9.13%) Windows Server 2012
8 60 (7.03%) Windows Server 2003
9 38 (4.45%) Windows 10
10 31 (3.63%) Linux
11 25 (2.93%) Android
12 22 (2.58%) Apple iOS
12 22 (2.58%) Mac OS X
13 15 (1.76%) Unix
14 9 (1.05%) Windows 2000
15 7 (0.82%) AIX
15 7 (0.82%) Windows 2000 Server
15 7 (0.82%) Windows Vista
16 6 (0.70%) Mac OS
17 4 (0.47%) Red Hat Enterprise Linux
Processes & Methodologies
1 191 (22.37%) ITIL
2 45 (5.27%) Incident Management
3 41 (4.80%) Service Management
4 33 (3.86%) Problem Management
5 22 (2.58%) Migration
6 21 (2.46%) CRM
6 21 (2.46%) ITIL V3
7 19 (2.22%) Change Management
8 16 (1.87%) Root Cause Analysis
9 13 (1.52%) Service Delivery
9 13 (1.52%) Time Management
10 12 (1.41%) Disaster Recovery
11 11 (1.29%) Software Delivery
12 9 (1.05%) Coaching
12 9 (1.05%) Software Deployment
13 8 (0.94%) Document Management
13 8 (0.94%) Information Security
13 8 (0.94%) ITSM
14 7 (0.82%) Digital Marketing
14 7 (0.82%) Workflow
Programming Languages
1 52 (6.09%) SQL
2 12 (1.41%) PowerShell
3 10 (1.17%) Java
4 8 (0.94%) JavaScript
5 5 (0.59%) C
5 5 (0.59%) PHP
5 5 (0.59%) PL/SQL
6 4 (0.47%) C#
7 3 (0.35%) Shell Script
7 3 (0.35%) VBScript
8 2 (0.23%) VB.NET
9 1 (0.12%) Bash Shell
9 1 (0.12%) Perl
9 1 (0.12%) Ruby
9 1 (0.12%) T-SQL
9 1 (0.12%) VB
Qualifications
1 71 (8.31%) Security Cleared
2 64 (7.49%) Microsoft Certification
3 50 (5.85%) SC Cleared
4 36 (4.22%) Cisco Certification
5 29 (3.40%) CCNA
6 28 (3.28%) MCP
6 28 (3.28%) MCSE
7 18 (2.11%) ITIL Certification
7 18 (2.11%) MCSA
8 14 (1.64%) DBS Check
8 14 (1.64%) Degree
9 13 (1.52%) CCNP
10 12 (1.41%) DV Cleared
11 11 (1.29%) ITIL Foundation Certificate
12 10 (1.17%) MCDST
13 9 (1.05%) MCITP
14 8 (0.94%) BPSS Clearance
15 7 (0.82%) Citrix Certification
16 5 (0.59%) A+ Certification
16 5 (0.59%) CCA
Quality Assurance & Compliance
1 57 (6.67%) SLA
2 13 (1.52%) Disclosure Scotland
3 2 (0.23%) PCI DSS
3 2 (0.23%) Sarbanes-Oxley
System Software
1 493 (57.73%) Active Directory
2 56 (6.56%) VMware Infrastructure
3 36 (4.22%) XenApp
4 22 (2.58%) Hyper-V
5 19 (2.22%) XenDesktop
6 14 (1.64%) Microsoft App-V
7 13 (1.52%) vSphere
8 11 (1.29%) Terminal Services
9 9 (1.05%) VMware ESX
10 8 (0.94%) XenServer
11 7 (0.82%) VMware ESXi
12 6 (0.70%) VMware Workstation
13 1 (0.12%) BitLocker
13 1 (0.12%) Terminal Server
13 1 (0.12%) Xen
Systems Management
1 85 (9.95%) SCCM
2 15 (1.76%) Backup Exec
3 8 (0.94%) Tivoli
4 6 (0.70%) DameWare
5 5 (0.59%) Cisco UCCX
5 5 (0.59%) SCOM
6 4 (0.47%) BMC Marimba
6 4 (0.47%) HP Data Protector
6 4 (0.47%) OpenView Configuration Management
6 4 (0.47%) Systems Management Server (SMS)
6 4 (0.47%) Tivoli Storage Manager
7 3 (0.35%) NetBackup
7 3 (0.35%) OpenView
7 3 (0.35%) OVSD
8 2 (0.23%) Cisco UCCE
8 2 (0.23%) HP SIM
8 2 (0.23%) SCVMM
8 2 (0.23%) ServiceCenter
8 2 (0.23%) WSUS
8 2 (0.23%) XenMobile
Vendors
1 313 (36.65%) Microsoft
2 145 (16.98%) Citrix
3 109 (12.76%) VMware
4 92 (10.77%) Cisco
5 44 (5.15%) HP
6 38 (4.45%) Lotus
7 36 (4.22%) Apple
8 23 (2.69%) Oracle
9 21 (2.46%) Avaya
9 21 (2.46%) Symantec
10 18 (2.11%) Remedy
11 17 (1.99%) LANDesk
12 16 (1.87%) Dell
13 11 (1.29%) SAP
13 11 (1.29%) ThinPrint
14 9 (1.05%) Sophos
15 8 (0.94%) AppSense
15 8 (0.94%) Bloomberg
15 8 (0.94%) Reuters
15 8 (0.94%) ServiceNow
West Sussex
ARC IT Recruitment Ltd
Posted: 3 hours ago
Cheshire
Opus IT Consulting
Rate: £180 - £200 per day + plus expenses
Posted: 4 hours ago
Hemel Hempstead, Hertfordshire
Lorien Resourcing
Rate: £15 - £16 per hour
Posted: 8 hours ago
London
Global Technology Solutions Ltd
Rate: £120 - £150 per day
Posted: Yesterday
Cardiff, South Glamorgan
Lorien Resourcing
Rate: £17 - £18 per hour
Posted: Yesterday
Bolton, Lancashire
Oscar
Rate: £18000 - £22000 per annum
Posted: Yesterday
Cheshire
D4 Digital Recruitment
Rate: £100 - £130 Per Day
Posted: 5 days ago
City, London
Careerwise UK Limited
Rate: £300 - £350 per day
Posted: 5 days ago
Berkshire
Connectus
Rate: £15 - £20 per hour
Posted: 6 days ago
Newbury
Hays Specialist Recruitment
Rate: £26000.00 - £27000.00 per annum + Please quote
Posted: 22 days ago