The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Second Line Support
Rank 214 249 228
Rank change year-on-year
+35 -21
Contract jobs requiring a 2nd Line Support 562 430 499
As % of all contract IT jobs located in the UK 0.98% 0.81% 0.87%
As % of the Job Titles category 1.07% 0.88% 0.93%
Number of daily rates quoted 238 134 125
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£160 £155 £170
Average daily rate % change year-on-year
+3.22% -8.82%
90% offered a daily rate of more than £113 £107 £102
10% offered a daily rate of more than £263 £245 £237
UK excluding London average daily rate £160 £150 £170
% change year-on-year
+6.66% -11.76%
Number of hourly rates quoted 165 158 197
Average hourly rate £15.00 £15.00 £15.00
90% offered a hourly rate of more than £11.00 £11.35 £11.50
10% offered a hourly rate of more than £22.06 £20.00 £21.50
UK excluding London average hourly rate £15.00 £14.50 £14.78
% change year-on-year
+3.44% -1.86%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52430 48925 53586
As % of all contract IT jobs located in the UK 91.02% 92.73% 92.94%
Number of daily rates quoted 32042 29264 29965
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £231 £230
10% offered a daily rate of more than £550 £575 £558
UK excluding London average daily rate £360 £350 £348
% change year-on-year
+2.85% +0.71%
Number of hourly rates quoted 2056 2117 2633
Average hourly rate £17.00 £17.00 £18.25
Average hourly rate % change year-on-year
- -6.84%
90% offered a hourly rate of more than £10.50 £11.00 £11.35
10% offered a hourly rate of more than £40.00 £40.00 £41.50
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

2nd Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the UK

2nd Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support within the UK.

2nd Line Support Daily Rate Trend in the UK

2nd Line Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support within the UK over the 3 months to 19 September 2014.

2nd Line Support Daily Rate Histogram in the UK

2nd Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support within the UK.

2nd Line Support Hourly Rate Trend in the UK

2nd Line Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support within the UK over the 3 months to 19 September 2014.

2nd Line Support Hourly Rate Histogram in the UK

2nd Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the UK over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +25 518 £165 +6.45% 133
London +55 193 £160 -8.57% 40
South East +13 117 £175 +10.06% 30
West Midlands +3 48 £175 +34.61% 12
City of London +19 44 £170 -10.52% 16
South West -21 44 £165 +26.92% 19
East of England -16 34 £160 -4.47% 7
Berkshire +6 33 £275 +60.58% 9
Yorkshire +13 31 £215 +86.95% 8
Scotland +1 26 £120 -36.84% 6
East Midlands +3 24 £165 +20.00% 8
North West -7 24 £156 +15.74% 8
West Sussex +21 22 £120 -40.00% 4
Reading +29 21 £288 +15.00% 5
West Yorkshire +15 19 £220 +120.00% 3
Surrey +3 19 £200 +53.84% 7
Edinburgh - 19 £115 - 3
Hampshire -12 18 £215 +34.37% 4
Leeds +8 15 £225 +104.54% 1
Oxfordshire -1 13 £139 - 2
Hertfordshire -18 13 £160 +52.38% 3
Crawley +19 12 £120 -40.00% 1
Nottinghamshire +12 12 £88 - 2
Warwickshire +2 12 £145 - 4
Bristol -3 12 £134 - 4
Manchester -11 11 - - 3
Bracknell +3 10 £263 +85.51% 2
Gloucestershire -11 10 £128 -1.92% 4
Oxford 0 9 £133 - 2
Birmingham -5 9 £150 +15.38% 1

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 19 September 2014, IT contractor jobs within the UK that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 893 (80.38%) Windows
2 581 (52.30%) Active Directory
3 496 (44.64%) Windows 7
4 441 (39.69%) Microsoft
5 425 (38.25%) MS Office
6 357 (32.13%) Windows XP
7 238 (21.42%) ITIL
8 218 (19.62%) Windows Server 2008
9 213 (19.17%) MS Excel
10 203 (18.27%) MS Exchange
11 193 (17.37%) Citrix
12 176 (15.84%) Blackberry
13 169 (15.21%) Windows Server 2003
14 131 (11.79%) VMware
15 116 (10.44%) SLA
16 114 (10.26%) Cisco
17 92 (8.28%) Finance
18 91 (8.19%) HP
19 88 (7.92%) SCCM
20 87 (7.83%) LAN
21 85 (7.65%) Linux
22 83 (7.47%) TCP/IP
23 82 (7.38%) Security Cleared
23 82 (7.38%) Exchange Server 2010
24 79 (7.11%) Firewall
25 74 (6.66%) WAN
25 74 (6.66%) Lotus
26 73 (6.57%) DNS
27 70 (6.30%) IBM Notes
28 68 (6.12%) VPN

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 19 September 2014, IT contractor jobs within the UK that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 203 (18.27%) MS Exchange
2 82 (7.38%) Exchange Server 2010
3 70 (6.30%) IBM Notes
4 47 (4.23%) Blackberry Enterprise Server
4 47 (4.23%) SharePoint
5 41 (3.69%) Exchange Server 2007
6 39 (3.51%) Exchange Server 2003
7 32 (2.88%) Lync
8 15 (1.35%) Lotus Domino
9 9 (0.81%) SharePoint 2013
10 6 (0.54%) SharePoint 2010
11 5 (0.45%) IIS
11 5 (0.45%) Apache
12 4 (0.36%) Quickr
13 3 (0.27%) WorkSite
14 2 (0.18%) CICS
14 2 (0.18%) Exchange Server 2013
15 1 (0.090%) Tomcat
15 1 (0.090%) Documentum
15 1 (0.090%) BizTalk Server
Applications
1 425 (38.25%) MS Office
2 213 (19.17%) MS Excel
3 21 (1.89%) MS PowerPoint
4 15 (1.35%) MS Visio
5 8 (0.72%) Acrobat
5 8 (0.72%) MS Project
6 6 (0.54%) Photoshop
7 2 (0.18%) InDesign
8 1 (0.090%) AutoCAD
Business Applications
1 9 (0.81%) assyst
2 4 (0.36%) Cerner Millennium
2 4 (0.36%) Eikon
3 3 (0.27%) Dynamics AX
4 1 (0.090%) Oracle Payables
4 1 (0.090%) Oracle Receivables
4 1 (0.090%) Agresso
4 1 (0.090%) Oracle EBS
4 1 (0.090%) Dynamics NAV
4 1 (0.090%) Dynamics GP
4 1 (0.090%) Markit EDM
4 1 (0.090%) Oracle General Ledger
Cloud Services
1 40 (3.60%) Office 365
2 4 (0.36%) SaaS
2 4 (0.36%) Amazon AWS
3 1 (0.090%) IaaS
3 1 (0.090%) Google Apps
Communications & Networking
1 87 (7.83%) LAN
2 83 (7.47%) TCP/IP
3 79 (7.11%) Firewall
4 74 (6.66%) WAN
5 73 (6.57%) DNS
6 68 (6.12%) VPN
7 60 (5.40%) DHCP
8 47 (4.23%) Internet
9 46 (4.14%) VoIP
10 45 (4.05%) Wireless
11 26 (2.34%) SAN
12 17 (1.53%) Broadband
13 14 (1.26%) 3G
14 12 (1.08%) ADSL
14 12 (1.08%) Intranet
15 11 (0.99%) Wi-Fi
16 7 (0.63%) Cisco IOS
16 7 (0.63%) VLAN
17 6 (0.54%) MPLS
18 5 (0.45%) Cisco Nexus
Database & Business Intelligence
1 41 (3.69%) SQL Server
2 15 (1.35%) SQL Server 2008
3 5 (0.45%) MySQL
4 4 (0.36%) SQL Server 2005
5 3 (0.27%) MS Access
5 3 (0.27%) PostgreSQL
5 3 (0.27%) SQL Server 2000
6 2 (0.18%) Big Data
6 2 (0.18%) Oracle Database
7 1 (0.090%) Relational Database
7 1 (0.090%) Crystal Reports
7 1 (0.090%) DTS
7 1 (0.090%) RDBMS
7 1 (0.090%) EDRMS
7 1 (0.090%) EDMS
7 1 (0.090%) QlikView
Development Applications
1 4 (0.36%) JIRA
1 4 (0.36%) MSI
2 2 (0.18%) Team Foundation Server
2 2 (0.18%) InstallShield
3 1 (0.090%) Trac
3 1 (0.090%) Visual Studio
3 1 (0.090%) Oracle Forms
3 1 (0.090%) Subversion
General
1 92 (8.28%) Finance
2 25 (2.25%) Banking
3 17 (1.53%) Retail
4 13 (1.17%) Law
4 13 (1.17%) Telecoms
5 10 (0.90%) Legal
6 6 (0.54%) Financial Institution
7 5 (0.45%) Publishing
7 5 (0.45%) Back Office
7 5 (0.45%) Dutch Language
8 4 (0.36%) French Language
8 4 (0.36%) Marketing
8 4 (0.36%) Manufacturing
8 4 (0.36%) Advertising
9 3 (0.27%) Games
9 3 (0.27%) Pharmaceutical
9 3 (0.27%) German Language
9 3 (0.27%) Investment Banking
10 2 (0.18%) General Ledger
10 2 (0.18%) Local Government
Libraries, Frameworks & Software Standards
1 9 (0.81%) HTML
2 6 (0.54%) CSS
3 4 (0.36%) .NET
3 4 (0.36%) Web Services
3 4 (0.36%) XML
4 2 (0.18%) Spring
4 2 (0.18%) J2EE
5 1 (0.090%) Android SDK
5 1 (0.090%) ASP.NET Web Forms
5 1 (0.090%) ODBC
5 1 (0.090%) ActiveX
5 1 (0.090%) WAP
5 1 (0.090%) X-Windows
5 1 (0.090%) Application Packaging
Miscellaneous
1 176 (15.84%) Blackberry
2 40 (3.60%) Analytical Skills
3 33 (2.97%) iPhone
4 32 (2.88%) iPad
5 25 (2.25%) NHS
6 23 (2.07%) Video Conferencing
7 21 (1.89%) Management Information System
8 13 (1.17%) Client/Server
9 11 (0.99%) Smartphone
9 11 (0.99%) Hedge funds
10 7 (0.63%) Thin Client
10 7 (0.63%) Handset
10 7 (0.63%) Fat Client
11 4 (0.36%) FMCG
11 4 (0.36%) PDA
11 4 (0.36%) Mainframe
12 3 (0.27%) GIS
12 3 (0.27%) Wiki
12 3 (0.27%) Mathematics
12 3 (0.27%) Interactive TV
Operating Systems
1 893 (80.38%) Windows
2 496 (44.64%) Windows 7
3 357 (32.13%) Windows XP
4 218 (19.62%) Windows Server 2008
5 169 (15.21%) Windows Server 2003
6 85 (7.65%) Linux
7 62 (5.58%) Windows 8
8 46 (4.14%) Windows Server 2012
9 41 (3.69%) Windows Vista
10 40 (3.60%) UNIX
11 39 (3.51%) Windows 2000
12 31 (2.79%) Mac OS X
13 26 (2.34%) Apple iOS
14 24 (2.16%) CentOS
15 23 (2.07%) Android
16 22 (1.98%) Ubuntu
17 15 (1.35%) Mac OS
18 13 (1.17%) Windows 2000 Server
18 13 (1.17%) Red Hat Enterprise Linux
19 12 (1.08%) HPUX
Processes & Methodologies
1 238 (21.42%) ITIL
2 60 (5.40%) Service Management
3 58 (5.22%) Incident Management
4 45 (4.05%) Migration
5 25 (2.25%) Service Delivery
6 21 (1.89%) Asset Management
6 21 (1.89%) Software Deployment
7 18 (1.62%) Workflow
8 16 (1.44%) Problem Management
9 15 (1.35%) Change Management
10 13 (1.17%) Security Management
10 13 (1.17%) Time Management
11 12 (1.08%) Configuration Management
12 11 (0.99%) Change Control
13 10 (0.90%) ITIL V3
13 10 (0.90%) Network Management
13 10 (0.90%) Disaster Recovery
13 10 (0.90%) Software Distribution
14 8 (0.72%) Project Management
14 8 (0.72%) Mobile Device Management
Programming Languages
1 45 (4.05%) SQL
2 20 (1.80%) C
3 19 (1.71%) Python
4 11 (0.99%) PowerShell
5 10 (0.90%) Java
6 5 (0.45%) VBA
6 5 (0.45%) Perl
7 4 (0.36%) PHP
7 4 (0.36%) JavaScript
7 4 (0.36%) C#
8 3 (0.27%) PL/SQL
9 2 (0.18%) VBScript
10 1 (0.090%) VB
10 1 (0.090%) C++
10 1 (0.090%) VC++
10 1 (0.090%) PowerHouse
Qualifications
1 82 (7.38%) Security Cleared
2 57 (5.13%) Microsoft Certification
3 55 (4.95%) SC Cleared
4 52 (4.68%) MCP
5 31 (2.79%) MCSE
6 19 (1.71%) DV Cleared
7 18 (1.62%) MCSA
8 16 (1.44%) Cisco Certification
9 11 (0.99%) MCTS
10 9 (0.81%) A+ Certification
10 9 (0.81%) MCITP
11 8 (0.72%) ITIL Certification
12 7 (0.63%) ITIL Foundation Certificate
13 5 (0.45%) CCNA
13 5 (0.45%) Degree
14 4 (0.36%) MCDST
14 4 (0.36%) Check Point Certification
15 3 (0.27%) CCNP
15 3 (0.27%) Avaya Certification
15 3 (0.27%) CCSA
Quality Assurance & Compliance
1 116 (10.44%) SLA
2 5 (0.45%) ISO/IEC 27001
3 4 (0.36%) QA
4 3 (0.27%) PCI DSS
5 2 (0.18%) Sarbanes-Oxley
6 1 (0.090%) COBIT
6 1 (0.090%) ISO/IEC 20000
System Software
1 581 (52.30%) Active Directory
2 62 (5.58%) VMware Infrastructure
3 24 (2.16%) XenApp
4 19 (1.71%) Hyper-V
5 17 (1.53%) Terminal Services
6 14 (1.26%) VMware Server
7 10 (0.90%) vSphere
7 10 (0.90%) Microsoft App-V
8 8 (0.72%) VMware ESX
9 5 (0.45%) VMware ESXi
10 4 (0.36%) Citrix Presentation Server
10 4 (0.36%) XenServer
11 3 (0.27%) VMware Workstation
11 3 (0.27%) ISA Server
11 3 (0.27%) XenDesktop
12 2 (0.18%) Terminal Server
12 2 (0.18%) MetaFrame
13 1 (0.090%) Microsoft Virtual Server
13 1 (0.090%) Forefront TMG
Systems Management
1 88 (7.92%) SCCM
2 20 (1.80%) Backup Exec
3 14 (1.26%) Symantec Enterprise Vault
4 11 (0.99%) Norton AntiVirus
4 11 (0.99%) WSUS
5 10 (0.90%) OpenView Configuration Management
6 7 (0.63%) Nagios
7 6 (0.54%) Systems Management Server (SMS)
8 5 (0.45%) SCOM
9 4 (0.36%) Zenoss
9 4 (0.36%) HP SIM
9 4 (0.36%) DameWare
10 3 (0.27%) NetBackup
10 3 (0.27%) MIMEsweeper
10 3 (0.27%) McAfee ePO
11 2 (0.18%) Cisco CUCM
11 2 (0.18%) Puppet
11 2 (0.18%) Unicenter
12 1 (0.090%) Opsview
12 1 (0.090%) OpenView
Vendors
1 441 (39.69%) Microsoft
2 193 (17.37%) Citrix
3 131 (11.79%) VMware
4 114 (10.26%) Cisco
5 91 (8.19%) HP
6 74 (6.66%) Lotus
7 52 (4.68%) Symantec
8 34 (3.06%) Apple
9 32 (2.88%) Dell
10 29 (2.61%) McAfee
11 24 (2.16%) Altiris
12 23 (2.07%) Bloomberg
12 23 (2.07%) Avaya
13 21 (1.89%) Splunk
14 18 (1.62%) Red Hat
15 17 (1.53%) Adobe
16 16 (1.44%) AppSense
16 16 (1.44%) Remedy
17 13 (1.17%) Salesforce.com
17 13 (1.17%) Oracle
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