The statistics below represent IT contracts advertised across the UK that had 2nd Line Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 4 December 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
4 Dec 2016
Same period 2015 Same period 2014
Second Line Support
Rank 264 243 204
Rank change year-on-year
-21 -39
Contract jobs requiring a 2nd Line Support 446 537 652
As % of all contract IT jobs located in the UK 0.90% 0.97% 1.13%
As % of the Job Titles category 0.95% 1.02% 1.22%
Number of daily rates quoted 231 239 287
Median daily rate £165 £160 £175
Median daily rate % change year-on-year
+3.12% -8.57%
90% offered a daily rate of more than £120 £115 £107
10% offered a daily rate of more than £250 £296 £250
UK excluding London median daily rate £160 £158 £170
% change year-on-year
+1.58% -7.35%
Number of hourly rates quoted 83 163 200
Median hourly rate £15.25 £15.00 £14.50
Median hourly rate % change year-on-year
+1.66% +3.44%
90% offered a hourly rate of more than £11.02 £10.73 £12.00
10% offered a hourly rate of more than £41.00 £18.35 £20.00
UK excluding London median hourly rate £15.00 £15.26 £14.50
% change year-on-year
-1.70% +5.24%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
46813 52482 53624
As % of all contract IT jobs located in the UK 94.63% 94.79% 93.20%
Number of daily rates quoted 30599 33429 33859
Median daily rate £425 £413 £400
Median daily rate % change year-on-year
+3.03% +3.12%
90% offered a daily rate of more than £250 £260 £225
10% offered a daily rate of more than £600 £580 £575
UK excluding London median daily rate £400 £385 £375
% change year-on-year
+3.76% +2.66%
Number of hourly rates quoted 1652 2038 2200
Median hourly rate £16.50 £17.00 £16.00
Median hourly rate % change year-on-year
-2.94% +6.25%
90% offered a hourly rate of more than £11.00 £10.50 £10.50
10% offered a hourly rate of more than £44.00 £43.00 £37.20
UK excluding London median hourly rate £16.50 £17.00 £15.71
% change year-on-year
-2.94% +8.21%

2nd Line Support
Jobs Demand Trend

The demand trend of IT contracts that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the UK

2nd Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support within the UK.

2nd Line Support Daily Rate Trend in the UK

2nd Line Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support within the UK over the 3 months to 4 December 2016.

2nd Line Support Daily Rate Histogram in the UK

2nd Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support within the UK.

2nd Line Support Hourly Rate Trend in the UK

2nd Line Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support within the UK over the 3 months to 4 December 2016.

2nd Line Support Hourly Rate Histogram in the UK

2nd Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the UK over the 3 months to 4 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -35 403 £163 +1.56% 86
London -32 134 £175 +9.37% 22
South East -17 64 £160 -7.91% 24
South West +31 52 £155 -13.88% 3
North West -7 32 £150 -6.25% 13
East of England -11 28 £149 -29.16% 7
North East -6 27 £200 - 4
West Midlands -17 23 £135 -6.89% 6
Yorkshire 0 22 £124 +3.12% 4
Tyne and Wear -18 22 £203 - 4
Newcastle upon Tyne -21 22 £203 - 4
Scotland +21 21 £175 +45.83% 3
East Midlands -19 19 £185 +19.35% 3
Wales +9 18 £165 +1.53%
Hampshire +27 16 £250 +61.29% 8
Bristol +15 16 £143 - 1
City of London -13 16 £175 +14.75% 4
South Wales +19 15 £165 +1.53%
Berkshire -7 15 £170 -24.44% 3
Cardiff +29 14 £165 +1.53%
Surrey +11 14 £150 +15.38% 3
West Yorkshire -1 14 £135 +12.50% 3
Bedfordshire +17 13 £245 -
Leeds +11 13 £120 - 1
Manchester -1 13 £138 -38.88% 9
Somerset +30 10 £155 -
Wiltshire -4 10 £140 -44.00%
Birmingham -18 10 £150 +7.14% 1
Edinburgh +25 9 £143 +23.91%
Cheshire +15 7 £180 -14.28% 3

2nd Line Support Skill Set
Top 30 Related IT Skills

For the 6 months to 4 December 2016, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 2nd Line Support in the job title.

1 618 (75.46%) Windows
2 439 (53.60%) Active Directory
3 355 (43.35%) Windows 7
4 319 (38.95%) Microsoft
5 247 (30.16%) MS Office
6 191 (23.32%) ITIL
7 184 (22.47%) Windows Server
8 165 (20.15%) MS Excel
9 121 (14.77%) MS Exchange
10 116 (14.16%) Windows Server 2008
10 116 (14.16%) Office 365
11 112 (13.68%) SCCM
12 111 (13.55%) VMware
13 107 (13.06%) Windows 10
13 107 (13.06%) Citrix
14 89 (10.87%) Windows XP
15 85 (10.38%) SLA
16 83 (10.13%) Windows 8
17 76 (9.28%) Blackberry
18 73 (8.91%) Windows Server 2012
19 68 (8.30%) Windows Server 2003
20 65 (7.94%) Cisco
21 64 (7.81%) TCP/IP
22 63 (7.69%) Security Cleared
23 57 (6.96%) Retail
23 57 (6.96%) DNS
23 57 (6.96%) DHCP
24 53 (6.47%) VMware Infrastructure
25 49 (5.98%) HP
25 49 (5.98%) Apple

2nd Line Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 121 (14.77%) MS Exchange
2 49 (5.98%) Exchange Server 2010
3 38 (4.64%) Skype for Business
4 34 (4.15%) SharePoint
5 31 (3.79%) Exchange Server 2007
5 31 (3.79%) IBM Notes
6 21 (2.56%) Exchange Server 2013
7 18 (2.20%) Blackberry Enterprise Server
8 14 (1.71%) Exchange Server 2003
9 6 (0.73%) IIS
10 4 (0.49%) CMS
10 4 (0.49%) Exchange Server 2000
10 4 (0.49%) WebSphere
11 3 (0.37%) SharePoint 2010
12 2 (0.24%) IBM Domino
12 2 (0.24%) SharePoint 2013
13 1 (0.12%) Apache
13 1 (0.12%) BizTalk Server
13 1 (0.12%) Moodle
13 1 (0.12%) WebLogic
Applications
1 247 (30.16%) MS Office
2 165 (20.15%) MS Excel
3 10 (1.22%) MS PowerPoint
4 3 (0.37%) Acrobat
5 2 (0.24%) Adobe Illustrator
5 2 (0.24%) InDesign
5 2 (0.24%) MS Visio
5 2 (0.24%) SOLIDWORKS
Business Applications
1 12 (1.47%) Eikon
2 10 (1.22%) RMDS
3 9 (1.10%) Dynamics CRM
4 2 (0.24%) Remedy ITSM
5 1 (0.12%) assyst
5 1 (0.12%) Dynamics AX
5 1 (0.12%) Lorenzo
5 1 (0.12%) Visualfiles
Cloud Services
1 116 (14.16%) Office 365
2 17 (2.08%) OneDrive
3 15 (1.83%) Microsoft Azure
4 12 (1.47%) Yammer
5 11 (1.34%) Azure Active Directory
6 3 (0.37%) SaaS
7 2 (0.24%) Google Drive
7 2 (0.24%) IaaS
7 2 (0.24%) Mimecast
7 2 (0.24%) PaaS
8 1 (0.12%) Adobe Creative Cloud
8 1 (0.12%) G Suite
Communications & Networking
1 64 (7.81%) TCP/IP
2 57 (6.96%) DHCP
2 57 (6.96%) DNS
3 46 (5.62%) LAN
4 38 (4.64%) WAN
5 36 (4.40%) Firewall
6 31 (3.79%) VPN
7 24 (2.93%) Wireless
8 23 (2.81%) Internet
9 20 (2.44%) Skype
9 20 (2.44%) Wi-Fi
10 18 (2.20%) SAN
11 17 (2.08%) VoIP
12 16 (1.95%) Remote Desktop
13 11 (1.34%) Network Security
14 10 (1.22%) IP Telephony
15 8 (0.98%) 3G
16 7 (0.85%) VLAN
17 6 (0.73%) Broadband
17 6 (0.73%) Ethernet
Database & Business Intelligence
1 36 (4.40%) SQL Server
2 6 (0.73%) SQL Server 2012
3 4 (0.49%) BusinessObjects Business Intelligence
4 3 (0.37%) Crystal Reports
4 3 (0.37%) QlikView
4 3 (0.37%) SQL Server 2005
4 3 (0.37%) SQL Server 2008
5 2 (0.24%) BusinessObjects
5 2 (0.24%) MS Access
5 2 (0.24%) Oracle Database
6 1 (0.12%) EDRMS
6 1 (0.12%) Electronic Patient Records
6 1 (0.12%) InterSystems Cache
6 1 (0.12%) Oracle Database 10g
6 1 (0.12%) SQL Server 2000
Development Applications
1 3 (0.37%) JIRA
2 1 (0.12%) ClearCase
2 1 (0.12%) ClearQuest
General
1 57 (6.96%) Retail
2 40 (4.88%) Finance
3 31 (3.79%) Banking
4 19 (2.32%) Legal
5 18 (2.20%) Telecoms
6 17 (2.08%) Law
7 16 (1.95%) Retail Banking
8 10 (1.22%) Front Office
9 9 (1.10%) Local Government
10 7 (0.85%) German Language
11 6 (0.73%) Advertising
11 6 (0.73%) Automotive
12 4 (0.49%) Back Office
12 4 (0.49%) Manufacturing
13 3 (0.37%) Investment Banking
14 2 (0.24%) Dutch Language
14 2 (0.24%) French Language
14 2 (0.24%) Pharmaceutical
14 2 (0.24%) Private Banking
14 2 (0.24%) Publishing
Libraries, Frameworks & Software Standards
1 10 (1.22%) FIX Protocol
1 10 (1.22%) Rendezvous
2 4 (0.49%) CSS
2 4 (0.49%) HTML
3 3 (0.37%) .NET
4 2 (0.24%) ADO
4 2 (0.24%) JSP
4 2 (0.24%) Web Services
4 2 (0.24%) XML
5 1 (0.12%) Apache Flex
5 1 (0.12%) COM
5 1 (0.12%) CSS3
5 1 (0.12%) Hibernate
5 1 (0.12%) J2EE
5 1 (0.12%) Java EE
5 1 (0.12%) JSF
5 1 (0.12%) Spring
5 1 (0.12%) Struts
5 1 (0.12%) XSL
5 1 (0.12%) XSLT
Miscellaneous
1 76 (9.28%) Blackberry
2 40 (4.88%) iPhone
3 39 (4.76%) Driving Licence
4 37 (4.52%) Analytical Skills
4 37 (4.52%) iPad
4 37 (4.52%) Smartphone
5 16 (1.95%) Video Conferencing
6 14 (1.71%) Fat Client
6 14 (1.71%) Thin Client
7 11 (1.34%) Management Information System
8 10 (1.22%) Foreign Exchange (FX)
9 9 (1.10%) NHS
10 6 (0.73%) EPoS
11 5 (0.61%) Clustering
11 5 (0.61%) Computer Science
11 5 (0.61%) Data Centre
12 4 (0.49%) BYOD
12 4 (0.49%) Digital Media
12 4 (0.49%) Enterprise Software
12 4 (0.49%) SCADA
Operating Systems
1 618 (75.46%) Windows
2 355 (43.35%) Windows 7
3 184 (22.47%) Windows Server
4 116 (14.16%) Windows Server 2008
5 107 (13.06%) Windows 10
6 89 (10.87%) Windows XP
7 83 (10.13%) Windows 8
8 73 (8.91%) Windows Server 2012
9 68 (8.30%) Windows Server 2003
10 38 (4.64%) Mac OS X
11 32 (3.91%) Linux
12 26 (3.17%) Android
13 20 (2.44%) Apple iOS
13 20 (2.44%) Unix
14 15 (1.83%) Mac OS
15 14 (1.71%) Windows Vista
16 9 (1.10%) CentOS
17 8 (0.98%) Windows 2000
18 7 (0.85%) Ubuntu
19 6 (0.73%) Red Hat Enterprise Linux
Processes & Methodologies
1 191 (23.32%) ITIL
2 42 (5.13%) Migration
3 38 (4.64%) Incident Management
4 37 (4.52%) Problem Management
4 37 (4.52%) Service Management
5 22 (2.69%) Service Delivery
6 21 (2.56%) Asset Management
6 21 (2.56%) Change Management
7 16 (1.95%) CRM
7 16 (1.95%) Root Cause Analysis
8 11 (1.34%) Disaster Recovery
8 11 (1.34%) Release Management
9 10 (1.22%) Algorithmic Trading
9 10 (1.22%) Electronic Trading
9 10 (1.22%) ITSM
9 10 (1.22%) Market Making
9 10 (1.22%) Mobile Device Management
9 10 (1.22%) Network Management
10 9 (1.10%) Data Protection
10 9 (1.10%) ITIL V3
Programming Languages
1 39 (4.76%) SQL
2 12 (1.47%) C
3 10 (1.22%) PowerShell
3 10 (1.22%) Python
4 6 (0.73%) Java
5 5 (0.61%) PHP
6 4 (0.49%) Shell Script
7 3 (0.37%) JavaScript
7 3 (0.37%) PL/SQL
7 3 (0.37%) VB
7 3 (0.37%) VB6
8 2 (0.24%) VBScript
9 1 (0.12%) C#
9 1 (0.12%) VBA
Qualifications
1 63 (7.69%) Security Cleared
2 35 (4.27%) Microsoft Certification
3 33 (4.03%) SC Cleared
4 28 (3.42%) Degree
5 22 (2.69%) ITIL Certification
5 22 (2.69%) MCP
6 19 (2.32%) MCSE
7 18 (2.20%) DBS Check
8 17 (2.08%) Cisco Certification
9 14 (1.71%) CCNA
10 13 (1.59%) MCSA
11 8 (0.98%) A+ Certification
12 7 (0.85%) BPSS Clearance
12 7 (0.85%) DV Cleared
13 6 (0.73%) Network+ Certification
14 4 (0.49%) HNC
14 4 (0.49%) MCITP
15 3 (0.37%) ITIL Foundation Certificate
15 3 (0.37%) MOS
15 3 (0.37%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 85 (10.38%) SLA
2 8 (0.98%) Disclosure Scotland
3 4 (0.49%) HL7
4 2 (0.24%) QA
5 1 (0.12%) DICOM
5 1 (0.12%) PCI DSS
System Software
1 439 (53.60%) Active Directory
2 53 (6.47%) VMware Infrastructure
3 35 (4.27%) XenApp
4 30 (3.66%) Hyper-V
5 18 (2.20%) vSphere
6 15 (1.83%) Microsoft App-V
7 11 (1.34%) XenDesktop
8 8 (0.98%) Terminal Services
9 7 (0.85%) Virtual Desktop
10 5 (0.61%) BitLocker
10 5 (0.61%) Firmware
11 4 (0.49%) VMware ESXi
11 4 (0.49%) XenServer
12 3 (0.37%) Virtual Machines
12 3 (0.37%) Virtual Servers
13 2 (0.24%) Terminal Server
13 2 (0.24%) VMware Server
14 1 (0.12%) NFS
14 1 (0.12%) Oracle RAC
14 1 (0.12%) VMware Workstation
Systems Management
1 112 (13.68%) SCCM
2 8 (0.98%) AirWatch
3 6 (0.73%) Backup Exec
3 6 (0.73%) SafeCom
3 6 (0.73%) WSUS
4 5 (0.61%) EdgeSight
4 5 (0.61%) Systems Management Server (SMS)
4 5 (0.61%) Tivoli Storage Manager
5 4 (0.49%) McAfee ePO
5 4 (0.49%) Norton AntiVirus
6 3 (0.37%) OpenView Configuration Management
7 2 (0.24%) BladeLogic
7 2 (0.24%) Casper Suite
7 2 (0.24%) DameWare
7 2 (0.24%) Grafana
7 2 (0.24%) Microsoft Clustering
7 2 (0.24%) Nagios
7 2 (0.24%) SCOM
8 1 (0.12%) Microsoft Data Protection Manager
8 1 (0.12%) ThinApp
Vendors
1 319 (38.95%) Microsoft
2 111 (13.55%) VMware
3 107 (13.06%) Citrix
4 65 (7.94%) Cisco
5 49 (5.98%) Apple
5 49 (5.98%) HP
6 31 (3.79%) Lotus
7 25 (3.05%) Reuters
8 21 (2.56%) Dell
9 19 (2.32%) LANDesk
9 19 (2.32%) Oracle
10 18 (2.20%) Bloomberg
11 12 (1.47%) Google
12 11 (1.34%) Avaya
13 10 (1.22%) Currenex
13 10 (1.22%) FXall
13 10 (1.22%) Intel Security
13 10 (1.22%) Symantec
13 10 (1.22%) TIBCO
14 9 (1.10%) Sophos
Middlesex
Senitor Associates
Rate: £150 - £180 per day
Posted: 2 days ago
City, London
I3
Rate: £200 - £210 per day
Posted: 2 days ago
Reading, Berkshire
83Zero
Rate: From £25,000 to £35,000 per annum + Company Benefits on top
Posted: 2 days ago
London
Marcus Donald People
Rate: £200 - £225 per day
Posted: 3 days ago
Bellshill, Lanarkshire
Experis Ltd
Rate: £16.00 - £18.00 per hour
Posted: 4 days ago
Stockport
Real Staffing
Rate: £12.00 - £15.00 per hour + competitive
Posted: 3 days ago
Newcastle Upon Tyne, Tyne and Wear
HAYS INFORMATION TECHNOLOGY
Rate: £11.00 - £15.75 per hour + free car parking
Posted: 3 days ago
London
Marcus Donald People
Rate: £100 - £130 per day
Posted: 5 days ago
Southampton, Hampshire
Networkers
Rate: £10.00 - £17.40 per hour
Posted: 3 days ago
Newcastle Upon Tyne, Tyne and Wear
TEKsystems
Rate: £22 - £23 per hour
Posted: 4 days ago
Bracknell, Berkshire
LA International
Rate: £195 per day
Posted: 3 days ago
London
Devonshire Hayes Recruitment Specialists Ltd
Rate: From £170 to £175 per day
Posted: 4 days ago
Glasgow, Lanarkshire
HAYS INFORMATION TECHNOLOGY
Rate: £110.00 - £120.00 per day
Posted: 5 days ago
Cambridge, Cambridgeshire
Lorien Resourcing
Rate: £170 per day
Posted: 5 days ago
Newcastle Upon Tyne, Tyne and Wear
LA International
Posted: 5 days ago
Aylesbury, Buckinghamshire
Experis Ltd
Rate: £140 - £150 per day
Posted: 6 days ago