The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Second Line Support
Rank 248 209 255
Rank change year-on-year
-39 +46
Contract jobs requiring a 2nd Line Support 500 548 388
As % of all contract IT jobs located in the UK 0.88% 1.00% 0.76%
As % of the Job Titles category 0.95% 1.08% 0.82%
Number of daily rates quoted 203 223 127
Average daily rate
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of your Daily Rate
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£170 £155 £150
Average daily rate % change year-on-year
+9.67% +3.33%
90% offered a daily rate of more than £115 £110 £100
10% offered a daily rate of more than £253 £238 £210
UK excluding London average daily rate £170 £160 £150
% change year-on-year
+6.25% +6.66%
Number of hourly rates quoted 187 166 151
Average hourly rate £15.25 £15.00 £16.00
Average hourly rate % change year-on-year
+1.66% -6.25%
90% offered a hourly rate of more than £12.00 £11.50 £11.00
10% offered a hourly rate of more than £21.57 £20.50 £22.50
UK excluding London average hourly rate £15.00 £14.44 £15.10
% change year-on-year
+3.89% -4.40%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52581 50525 47327
As % of all contract IT jobs located in the UK 92.47% 92.45% 92.61%
Number of daily rates quoted 33383 30630 27733
Average daily rate £400 £400 £400
90% offered a daily rate of more than £250 £225 £235
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1941 1999 2141
Average hourly rate £17.00 £16.56 £17.50
Average hourly rate % change year-on-year
+2.65% -5.37%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £42.50 £37.80 £40.00
UK excluding London average hourly rate £16.50 £16.50 £17.00
% change year-on-year
- -2.94%

2nd Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the UK

2nd Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support within the UK.

2nd Line Support Daily Rate Trend in the UK

2nd Line Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support within the UK over the 3 months to 31 July 2015.

2nd Line Support Daily Rate Histogram in the UK

2nd Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support within the UK.

2nd Line Support Hourly Rate Trend in the UK

2nd Line Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support within the UK over the 3 months to 31 July 2015.

2nd Line Support Hourly Rate Histogram in the UK

2nd Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the UK over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -21 472 £170 +6.25% 113
London -14 169 £173 +16.94% 33
South East -15 96 £170 +11.47% 28
North West -13 48 £200 +33.33% 13
East of England -1 36 £205 +28.12% 12
City of London -20 34 £200 +31.14% 7
South West -5 33 £138 -38.88% 7
Yorkshire -40 29 £143 -22.97% 6
Manchester +2 27 £193 +45.28% 5
West Midlands -11 24 £150 -25.25% 5
Berkshire +14 23 £170 -28.79% 4
East Midlands -7 21 £113 -30.76% 7
Hampshire -3 20 £175 +1.44% 6
North East -13 17 £163 -32.18% 2
Oxfordshire -17 17 £183 - 4
Newcastle upon Tyne -10 16 £175 -27.08% 1
Tyne and Wear -14 16 £175 -27.08% 1
Scotland -21 16 £230 +109.09% 1
West Yorkshire -39 16 £223 +19.94% 2
Hertfordshire -2 15 - - 8
Surrey -8 15 £140 -12.50% 4
Leeds -40 13 £263 +36.36% 2
Reading +5 12 £185 -
Leicestershire +6 11 £110 - 1
Bristol +5 11 £130 - 4
Bracknell -2 10 £170 -35.23%
Leicester +12 9 £110 -
Oxford -18 9 £128 -
Buckinghamshire +1 8 £300 - 2
West Sussex -17 8 £188 +53.06% 2

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 31 July 2015, IT contractor jobs within the UK that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 786 (77.74%) Windows
2 580 (57.37%) Active Directory
3 417 (41.25%) Microsoft
4 412 (40.75%) Windows 7
5 308 (30.46%) MS Office
6 226 (22.35%) ITIL
7 217 (21.46%) Windows XP
8 198 (19.58%) MS Exchange
9 194 (19.19%) VMware
10 191 (18.89%) Citrix
11 181 (17.90%) Windows Server 2008
12 169 (16.72%) MS Excel
13 149 (14.74%) Windows Server 2003
14 105 (10.39%) SLA
15 104 (10.29%) Microsoft Certification
16 102 (10.09%) Cisco
17 99 (9.79%) HP
17 99 (9.79%) Blackberry
18 98 (9.69%) Windows 8
19 93 (9.20%) TCP/IP
20 92 (9.10%) Finance
20 92 (9.10%) Windows Server 2012
21 87 (8.61%) Security Cleared
22 81 (8.01%) DNS
22 81 (8.01%) LAN
23 77 (7.62%) VMware Infrastructure
24 76 (7.52%) Exchange Server 2010
24 76 (7.52%) SCCM
25 73 (7.22%) DHCP
26 72 (7.12%) SQL

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 31 July 2015, IT contractor jobs within the UK that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 198 (19.58%) MS Exchange
2 76 (7.52%) Exchange Server 2010
3 48 (4.75%) Lync
4 41 (4.06%) Blackberry Enterprise Server
4 41 (4.06%) SharePoint
5 33 (3.26%) Exchange Server 2007
6 19 (1.88%) IBM Notes
7 17 (1.68%) Exchange Server 2003
8 14 (1.38%) Exchange Server 2013
9 12 (1.19%) IIS
10 9 (0.89%) SharePoint 2013
11 4 (0.40%) SharePoint 2010
11 4 (0.40%) WorkSite
12 3 (0.30%) TPMS
12 3 (0.30%) Office Communications Server
12 3 (0.30%) Lotus Domino
13 2 (0.20%) CMS
13 2 (0.20%) SharePoint Server
13 2 (0.20%) MS Project Server
14 1 (0.099%) nginx
Applications
1 308 (30.46%) MS Office
2 169 (16.72%) MS Excel
3 16 (1.58%) MS Visio
4 15 (1.48%) MS PowerPoint
5 3 (0.30%) MS Project
5 3 (0.30%) AutoCAD
6 2 (0.20%) Spreadsheet
6 2 (0.20%) Adobe Creative Suite
7 1 (0.099%) Acrobat
Business Applications
1 5 (0.49%) Dynamics CRM
2 3 (0.30%) SAP Oil and Gas
3 2 (0.20%) assyst
3 2 (0.20%) Remedy ITSM
4 1 (0.099%) Oracle General Ledger
4 1 (0.099%) Eikon
4 1 (0.099%) Oracle Applications
4 1 (0.099%) ResourceLink
4 1 (0.099%) SAP Business One
Cloud Services
1 69 (6.82%) Office 365
2 2 (0.20%) Google Cloud Platform
3 1 (0.099%) Azure Active Directory
3 1 (0.099%) Cloud Computing
3 1 (0.099%) Microsoft Azure
3 1 (0.099%) Amazon AWS
3 1 (0.099%) SaaS
3 1 (0.099%) Google Apps
Communications & Networking
1 93 (9.20%) TCP/IP
2 81 (8.01%) LAN
2 81 (8.01%) DNS
3 73 (7.22%) DHCP
4 69 (6.82%) WAN
5 49 (4.85%) Firewall
6 42 (4.15%) SAN
7 38 (3.76%) VoIP
8 34 (3.36%) VPN
9 22 (2.18%) LDAP
10 20 (1.98%) Internet
11 14 (1.38%) Wi-Fi
11 14 (1.38%) IP Telephony
12 13 (1.29%) Wireless
13 11 (1.09%) 3G
14 10 (0.99%) NAS
15 9 (0.89%) SSL
16 7 (0.69%) Ethernet
17 6 (0.59%) GPRS
17 6 (0.59%) GSM
Database & Business Intelligence
1 41 (4.06%) SQL Server
2 6 (0.59%) SQL Server 2008
2 6 (0.59%) Oracle Database
3 3 (0.30%) IDOL
3 3 (0.30%) SQL Server 2005
3 3 (0.30%) Oracle Reports
3 3 (0.30%) MySQL
4 2 (0.20%) DTS
4 2 (0.20%) Oracle Discoverer
4 2 (0.20%) BusinessObjects
4 2 (0.20%) SQL Server Integration Services
4 2 (0.20%) Relational Database
5 1 (0.099%) Redis
5 1 (0.099%) SQL Server 2012
5 1 (0.099%) SQL Server Reporting Services
5 1 (0.099%) SQL Server 2000
5 1 (0.099%) EDRMS
5 1 (0.099%) FileMaker
5 1 (0.099%) RDBMS
5 1 (0.099%) MS Access
Development Applications
1 2 (0.20%) MSI
1 2 (0.20%) JIRA
2 1 (0.099%) Jenkins
General
1 92 (9.10%) Finance
2 36 (3.56%) Telecoms
3 34 (3.36%) Retail
4 22 (2.18%) Legal
5 20 (1.98%) Banking
6 17 (1.68%) Manufacturing
6 17 (1.68%) Law
7 10 (0.99%) Local Government
8 9 (0.89%) French Language
9 6 (0.59%) German Language
9 6 (0.59%) Japanese Language
9 6 (0.59%) Marketing
9 6 (0.59%) Back Office
10 5 (0.49%) Pharmaceutical
11 3 (0.30%) Financial Institution
11 3 (0.30%) Electronics
11 3 (0.30%) Multimedia
12 2 (0.20%) Investment Banking
12 2 (0.20%) Retail Banking
12 2 (0.20%) Advertising
Libraries, Frameworks & Software Standards
1 7 (0.69%) HTML
2 4 (0.40%) .NET
2 4 (0.40%) COM
3 2 (0.20%) Web Services
3 2 (0.20%) XML
3 2 (0.20%) FIX Protocol
3 2 (0.20%) Software Packaging
4 1 (0.099%) ODBC
4 1 (0.099%) X-Windows
4 1 (0.099%) ActiveMQ
4 1 (0.099%) Ruby on Rails
4 1 (0.099%) Application Packaging
4 1 (0.099%) CSS
Miscellaneous
1 99 (9.79%) Blackberry
2 36 (3.56%) NHS
3 30 (2.97%) iPhone
3 30 (2.97%) Analytical Skills
4 28 (2.77%) Data Centre
5 27 (2.67%) iPad
6 20 (1.98%) Video Conferencing
7 14 (1.38%) PDA
7 14 (1.38%) Client/Server
8 13 (1.29%) Management Information System
9 12 (1.19%) Computer Science
10 11 (1.09%) Clustering
11 9 (0.89%) Thin Client
11 9 (0.89%) Fat Client
12 7 (0.69%) EPoS
13 6 (0.59%) Smartcard
13 6 (0.59%) Handset
13 6 (0.59%) Replication
13 6 (0.59%) Smartphone
13 6 (0.59%) BYOD
Operating Systems
1 786 (77.74%) Windows
2 412 (40.75%) Windows 7
3 217 (21.46%) Windows XP
4 181 (17.90%) Windows Server 2008
5 149 (14.74%) Windows Server 2003
6 98 (9.69%) Windows 8
7 92 (9.10%) Windows Server 2012
8 57 (5.64%) Linux
9 46 (4.55%) Android
10 38 (3.76%) Windows 2000 Server
11 35 (3.46%) UNIX
12 22 (2.18%) Windows Vista
13 20 (1.98%) Mac OS X
14 16 (1.58%) Apple iOS
15 14 (1.38%) Ubuntu
16 13 (1.29%) Windows 2000
16 13 (1.29%) CentOS
17 12 (1.19%) Red Hat Enterprise Linux
18 8 (0.79%) Mac OS
19 5 (0.49%) Windows NT
Processes & Methodologies
1 226 (22.35%) ITIL
2 46 (4.55%) Incident Management
3 45 (4.45%) Service Management
4 36 (3.56%) Migration
5 26 (2.57%) Project Management
6 21 (2.08%) Service Delivery
6 21 (2.08%) Problem Management
7 20 (1.98%) Change Management
8 19 (1.88%) Configuration Management
9 16 (1.58%) CRM
9 16 (1.58%) Software Deployment
10 15 (1.48%) Time Management
11 14 (1.38%) Disaster Recovery
11 14 (1.38%) Asset Management
12 9 (0.89%) Business Intelligence
12 9 (0.89%) Workflow
12 9 (0.89%) Stakeholder Engagement
12 9 (0.89%) Continuous Improvement
12 9 (0.89%) Server Building
13 8 (0.79%) Change Control
Programming Languages
1 72 (7.12%) SQL
2 20 (1.98%) PowerShell
3 7 (0.69%) VBA
3 7 (0.69%) Python
4 6 (0.59%) Perl
5 3 (0.30%) T-SQL
5 3 (0.30%) C
5 3 (0.30%) C++
6 2 (0.20%) JavaScript
7 1 (0.099%) Java
7 1 (0.099%) C#
7 1 (0.099%) VBScript
7 1 (0.099%) VB
7 1 (0.099%) PL/SQL
7 1 (0.099%) C-shell
7 1 (0.099%) Bash Shell
7 1 (0.099%) Shell Script
7 1 (0.099%) AWK
7 1 (0.099%) Ruby
7 1 (0.099%) Korn
Qualifications
1 104 (10.29%) Microsoft Certification
2 87 (8.61%) Security Cleared
3 60 (5.93%) MCSE
4 58 (5.74%) SC Cleared
5 56 (5.54%) MCP
6 51 (5.04%) Cisco Certification
7 47 (4.65%) CCNA
8 43 (4.25%) Degree
9 22 (2.18%) MCSA
10 19 (1.88%) DV Cleared
11 18 (1.78%) ITIL Certification
12 17 (1.68%) MCITP
13 10 (0.99%) VMware Certified Professional (VCP)
13 10 (0.99%) CCNP
14 9 (0.89%) Citrix Certification
14 9 (0.89%) MCDST
14 9 (0.89%) MCTS
15 8 (0.79%) ITIL Foundation Certificate
16 6 (0.59%) CCA
16 6 (0.59%) A+ Certification
Quality Assurance & Compliance
1 105 (10.39%) SLA
2 3 (0.30%) QA
3 1 (0.099%) Data Quality
3 1 (0.099%) ISO/IEC 27001
3 1 (0.099%) ISO 9000
System Software
1 580 (57.37%) Active Directory
2 77 (7.62%) VMware Infrastructure
3 42 (4.15%) XenApp
4 26 (2.57%) Hyper-V
5 16 (1.58%) vSphere
6 12 (1.19%) Terminal Services
7 7 (0.69%) VMware ESX
7 7 (0.69%) XenDesktop
8 6 (0.59%) VMware Server
9 5 (0.49%) Microsoft App-V
10 4 (0.40%) VMware ESXi
11 3 (0.30%) Terminal Server
12 2 (0.20%) Firmware
12 2 (0.20%) ISA Server
12 2 (0.20%) Citrix Presentation Server
12 2 (0.20%) XenServer
12 2 (0.20%) Forefront TMG
13 1 (0.099%) Varnish
13 1 (0.099%) KVM
13 1 (0.099%) BitLocker
Systems Management
1 76 (7.52%) SCCM
2 25 (2.47%) Backup Exec
3 14 (1.38%) Norton AntiVirus
4 8 (0.79%) WSUS
5 7 (0.69%) McAfee ePO
6 6 (0.59%) AirWatch
6 6 (0.59%) OpenView Configuration Management
6 6 (0.59%) SCOM
7 4 (0.40%) Systems Management Server (SMS)
7 4 (0.40%) NetBackup
7 4 (0.40%) DameWare
8 3 (0.30%) HP Data Protector
9 2 (0.20%) Nessus
9 2 (0.20%) Unicenter
9 2 (0.20%) Tivoli
9 2 (0.20%) Tivoli Storage Manager
9 2 (0.20%) Casper Suite
9 2 (0.20%) Cisco CUCM
9 2 (0.20%) Symantec Enterprise Vault
10 1 (0.099%) Vagrant
Vendors
1 417 (41.25%) Microsoft
2 194 (19.19%) VMware
3 191 (18.89%) Citrix
4 102 (10.09%) Cisco
5 99 (9.79%) HP
6 57 (5.64%) Apple
7 47 (4.65%) Symantec
8 45 (4.45%) Dell
9 35 (3.46%) Remedy
10 27 (2.67%) McAfee
11 19 (1.88%) Lotus
11 19 (1.88%) Oracle
11 19 (1.88%) Adobe
12 18 (1.78%) Red Hat
13 14 (1.38%) LANDesk
14 13 (1.29%) Sophos
14 13 (1.29%) Splunk
15 9 (0.89%) CheckPoint
15 9 (0.89%) IBM
15 9 (0.89%) Avaya
East London
Lorien Resourcing
Rate: £15 - £20 per hour
Posted: 12 hours ago
Buckinghamshire
Opus Recruitment Solutions Ltd
Rate: £90 - £110 per day
Posted: Yesterday
Manchester, Lancashire
Harvey Nash plc
Posted: Yesterday
London
TEKsystems
Rate: £140 - £170 per day
Posted: Yesterday
Watford, Hertfordshire
Marcus Donald People
Rate: £12 - £14 per hour
Posted: Yesterday
Darlington, County Durham
HAYS INFORMATION TECHNOLOGY
Rate: Negotiable
Posted: Yesterday
Bedfordshire
Code Red Associates
Rate: £100-£120 per day
Posted: Yesterday
Glasgow, Lanarkshire
Harvey Nash plc
Posted: Yesterday
Cambridge, Cambridgeshire
Senitor Associates
Rate: £13 - £17 per hour
Posted: Yesterday
London
Hays Finance Technology
Rate: £100.00 - £140.00 per annum
Posted: Yesterday
Manchester
Amoria Bond - UK
Posted: Yesterday
Harrogate
Computer Futures
Rate: £12 - £13 per hour + DOE
Posted: Yesterday
Southampton, Hampshire
Austin Fraser
Rate: £150 - £170 per day
Posted: 2 days ago
London
Vertical IT
Rate: £100 - £120 per annum
Posted: 2 days ago
Hampshire
Venn Group
Rate: £8 - £10 Per Hour
Posted: 3 days ago
Oxfordshire
Lorien Resourcing
Rate: Market rates
Posted: 4 days ago
Liverpool
Computer Futures
Rate: £80 - £110 per annum + competitive
Posted: 7 days ago
Ashby-De-La-Zouch
Greywood Associates Limited
Rate: £120 - £140 per day
Posted: 8 days ago
East Midlands
Real Staffing
Rate: £200 - £240 per day + competitive
Posted: 8 days ago
Nottingham
Computer Futures
Rate: competitive
Posted: 10 days ago