The statistics below represent IT contracts advertised across the UK that had 2nd Line Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 19 February 2017 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
19 Feb 2017
Same period 2016 Same period 2015
Second Line Support
UK
Rank 277 299 233
Rank change year-on-year
+22 -66
Contract jobs requiring a 2nd Line Support 343 377 494
As % of all contract IT jobs located in the UK 0.77% 0.73% 0.95%
As % of the Job Titles category 0.81% 0.77% 1.00%
Number of daily rates quoted 181 190 203
Median daily rate £160 £175 £165
Median daily rate % change year-on-year
-8.57% +6.06%
90% offered a daily rate of more than £111 £120 £110
10% offered a daily rate of more than £225 £285 £275
UK excluding London median daily rate £151 £154 £160
% change year-on-year
-1.62% -3.90%
Number of hourly rates quoted 71 99 139
Median hourly rate £17.00 £15.50 £15.00
Median hourly rate % change year-on-year
+9.67% +3.33%
90% offered a hourly rate of more than £12.25 £11.90 £12.00
10% offered a hourly rate of more than £22.50 £21.10 £22.00
UK excluding London median hourly rate £15.00 £15.50 £14.50
% change year-on-year
-3.22% +6.89%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
42200 49241 49534
As % of all contract IT jobs located in the UK 94.70% 94.98% 94.78%
Number of daily rates quoted 27496 31679 30638
Median daily rate £425 £415 £400
Median daily rate % change year-on-year
+2.40% +3.75%
90% offered a daily rate of more than £250 £260 £238
10% offered a daily rate of more than £600 £575 £560
UK excluding London median daily rate £400 £380 £375
% change year-on-year
+5.26% +1.33%
Number of hourly rates quoted 1533 1662 1940
Median hourly rate £18.00 £17.50 £17.50
Median hourly rate % change year-on-year
+2.85% -
90% offered a hourly rate of more than £11.17 £11.00 £11.00
10% offered a hourly rate of more than £47.00 £50.00 £40.00
UK excluding London median hourly rate £17.50 £18.00 £16.72
% change year-on-year
-2.77% +7.65%

2nd Line Support
Jobs Demand Trend

The demand trend of IT contracts that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the UK

2nd Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support within the UK.

2nd Line Support Daily Rate Trend in the UK

2nd Line Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support within the UK over the 3 months to 19 February 2017.

2nd Line Support Daily Rate Histogram in the UK

2nd Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support within the UK.

2nd Line Support Hourly Rate Trend in the UK

2nd Line Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support within the UK over the 3 months to 19 February 2017.

2nd Line Support Hourly Rate Histogram in the UK

2nd Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the UK over the 3 months to 19 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +21 311 £160 -8.57% 115
London -11 102 £165 -10.81% 37
South East +15 71 £163 -7.14% 27
South West +6 25 £113 -10.00% 5
Surrey +26 24 £160 -8.57% 6
East of England +3 24 £130 -40.57% 7
North West +33 22 £125 -16.66% 11
North East +9 20 £215 +34.37%
Hampshire +18 19 £170 +7.93% 6
West Midlands +10 18 £135 -10.00% 7
City of London +9 17 £145 -31.76% 9
Tyne and Wear +8 17 £250 +56.25%
Newcastle upon Tyne +3 16 £250 +56.25%
Yorkshire +9 15 £173 +32.69% 10
Scotland +29 14 £136 +25.00%
Manchester +22 14 £100 -33.33% 6
East Midlands +1 14 £170 -24.44% 11
Cambridgeshire +7 11 £130 -35.00% 1
Hertfordshire 0 9 £130 +4.00% 4
Berkshire +6 8 £170 -26.00% 3
West Yorkshire +2 8 £180 +44.00% 7
Buckinghamshire +2 7 £145 -58.57% 6
Glasgow +2 7 £130 +19.26%
Oxfordshire -10 7 £150 +9.09% 2
Bristol +12 6 - - 2
Leicestershire +8 6 £130 -
Devon +6 6 £170 -
Leeds -3 6 £180 +44.00% 2
Exeter - 6 £170 -
Somerset +2 5 £110 -

2nd Line Support Skill Set
Top 30 Related IT Skills

For the 6 months to 19 February 2017, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 2nd Line Support in the job title.

1 613 (77.69%) Windows
2 450 (57.03%) Active Directory
3 366 (46.39%) Windows 7
4 327 (41.44%) Microsoft
5 255 (32.32%) MS Office
6 188 (23.83%) ITIL
7 165 (20.91%) Windows Server
8 158 (20.03%) MS Excel
9 137 (17.36%) Office 365
10 125 (15.84%) Windows 10
11 120 (15.21%) MS Exchange
12 115 (14.58%) VMware
13 110 (13.94%) Citrix
14 107 (13.56%) Windows Server 2008
15 101 (12.80%) SCCM
16 97 (12.29%) SLA
17 76 (9.63%) Cisco
18 75 (9.51%) TCP/IP
18 75 (9.51%) Windows XP
19 74 (9.38%) Windows 8
20 71 (9.00%) Security Cleared
21 69 (8.75%) Blackberry
22 67 (8.49%) Apple
22 67 (8.49%) Windows Server 2003
23 65 (8.24%) LAN
24 64 (8.11%) VMware Infrastructure
25 63 (7.98%) Windows Server 2012
26 62 (7.86%) DNS
27 59 (7.48%) WAN
28 57 (7.22%) DHCP

2nd Line Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 120 (15.21%) MS Exchange
2 49 (6.21%) Exchange Server 2010
3 34 (4.31%) SharePoint
4 29 (3.68%) Skype for Business
5 28 (3.55%) Blackberry Enterprise Server
6 26 (3.30%) IBM Notes
7 25 (3.17%) Exchange Server 2007
8 22 (2.79%) Exchange Server 2013
9 12 (1.52%) Exchange Server 2003
10 9 (1.14%) IIS
11 4 (0.51%) CMS
11 4 (0.51%) WebSphere
12 3 (0.38%) SharePoint 2010
13 2 (0.25%) IBM Domino
14 1 (0.13%) Moodle
14 1 (0.13%) Office Communications Server
14 1 (0.13%) SharePoint 2013
14 1 (0.13%) SharePoint Server
Applications
1 255 (32.32%) MS Office
2 158 (20.03%) MS Excel
3 12 (1.52%) MS PowerPoint
4 2 (0.25%) MS Visio
5 1 (0.13%) Acrobat
5 1 (0.13%) Adobe Creative Suite
Business Applications
1 13 (1.65%) Eikon
2 7 (0.89%) RMDS
3 6 (0.76%) Dynamics CRM
4 3 (0.38%) Dynamics NAV
4 3 (0.38%) Remedy ITSM
5 1 (0.13%) assyst
5 1 (0.13%) Hyperion Planning
5 1 (0.13%) Lorenzo
5 1 (0.13%) Oracle 11i
5 1 (0.13%) Oracle Cash Management
5 1 (0.13%) Oracle EBS
5 1 (0.13%) Oracle EBS R12
5 1 (0.13%) Oracle Financials
5 1 (0.13%) Oracle General Ledger
5 1 (0.13%) Oracle iProcurement
5 1 (0.13%) Oracle Payables
5 1 (0.13%) Oracle Receivables
5 1 (0.13%) Payment Gateway
5 1 (0.13%) Visualfiles
Cloud Services
1 137 (17.36%) Office 365
2 14 (1.77%) Microsoft Azure
3 12 (1.52%) OneDrive
4 8 (1.01%) Azure Active Directory
5 6 (0.76%) Yammer
6 3 (0.38%) SaaS
7 2 (0.25%) IaaS
7 2 (0.25%) PaaS
8 1 (0.13%) Cloud Computing
8 1 (0.13%) GitHub
8 1 (0.13%) Mimecast
Communications & Networking
1 75 (9.51%) TCP/IP
2 65 (8.24%) LAN
3 62 (7.86%) DNS
4 59 (7.48%) WAN
5 57 (7.22%) DHCP
6 47 (5.96%) VPN
7 46 (5.83%) Wireless
8 34 (4.31%) Firewall
9 22 (2.79%) Internet
10 21 (2.66%) VoIP
11 17 (2.15%) Remote Desktop
11 17 (2.15%) Wi-Fi
12 15 (1.90%) Skype
13 10 (1.27%) 3G
13 10 (1.27%) SAN
14 9 (1.14%) IP Telephony
15 8 (1.01%) Network Security
16 6 (0.76%) Ethernet
16 6 (0.76%) VLAN
17 5 (0.63%) PBX
Database & Business Intelligence
1 33 (4.18%) SQL Server
2 7 (0.89%) SQL Server 2005
3 6 (0.76%) SQL Server 2012
4 3 (0.38%) Crystal Reports
4 3 (0.38%) Oracle Database
4 3 (0.38%) SQL Server 2008
5 2 (0.25%) BusinessObjects
5 2 (0.25%) MS Access
6 1 (0.13%) BusinessObjects Business Intelligence
6 1 (0.13%) BusinessObjects XI
6 1 (0.13%) EDRMS
6 1 (0.13%) Electronic Patient Records
6 1 (0.13%) Essbase
6 1 (0.13%) InterSystems Cache
6 1 (0.13%) Oracle Database 10g
6 1 (0.13%) Oracle Database 11g
6 1 (0.13%) SQL Server 2000
Development Applications
1 4 (0.51%) JIRA
2 1 (0.13%) Jenkins
2 1 (0.13%) Sonatype Nexus
General
1 45 (5.70%) Retail
2 43 (5.45%) Finance
3 37 (4.69%) Banking
4 21 (2.66%) Telecoms
5 19 (2.41%) Legal
6 18 (2.28%) Law
7 17 (2.15%) Retail Banking
8 10 (1.27%) Local Government
9 7 (0.89%) Front Office
10 6 (0.76%) Advertising
11 5 (0.63%) Back Office
11 5 (0.63%) Investment Banking
12 4 (0.51%) Manufacturing
13 2 (0.25%) Electronics
13 2 (0.25%) Games
13 2 (0.25%) Private Banking
13 2 (0.25%) Publishing
14 1 (0.13%) Financial Institution
14 1 (0.13%) Marketing
14 1 (0.13%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 7 (0.89%) FIX Protocol
1 7 (0.89%) Rendezvous
2 4 (0.51%) .NET
3 2 (0.25%) ASP.NET
3 2 (0.25%) HTML
4 1 (0.13%) ADO
4 1 (0.13%) CSS
4 1 (0.13%) Hibernate
4 1 (0.13%) JSF
4 1 (0.13%) JSP
4 1 (0.13%) MSMQ
4 1 (0.13%) Software Packaging
4 1 (0.13%) Spring
4 1 (0.13%) Struts
4 1 (0.13%) WAP
4 1 (0.13%) Web Services
4 1 (0.13%) XML
4 1 (0.13%) XSL
4 1 (0.13%) XSLT
4 1 (0.13%) X-Windows
Miscellaneous
1 69 (8.75%) Blackberry
2 46 (5.83%) Smartphone
3 38 (4.82%) Analytical Skills
4 37 (4.69%) iPhone
5 33 (4.18%) iPad
6 29 (3.68%) Driving Licence
7 15 (1.90%) Video Conferencing
8 13 (1.65%) RSA SecurID
9 11 (1.39%) Fat Client
9 11 (1.39%) Thin Client
10 10 (1.27%) Management Information System
11 9 (1.14%) Data Centre
12 7 (0.89%) BYOD
12 7 (0.89%) Foreign Exchange (FX)
13 6 (0.76%) Clustering
13 6 (0.76%) Computer Science
13 6 (0.76%) NHS
14 5 (0.63%) EPoS
15 3 (0.38%) Life Science
15 3 (0.38%) Virtual Team
Operating Systems
1 613 (77.69%) Windows
2 366 (46.39%) Windows 7
3 165 (20.91%) Windows Server
4 125 (15.84%) Windows 10
5 107 (13.56%) Windows Server 2008
6 75 (9.51%) Windows XP
7 74 (9.38%) Windows 8
8 67 (8.49%) Windows Server 2003
9 63 (7.98%) Windows Server 2012
10 37 (4.69%) Mac OS X
11 36 (4.56%) Android
12 24 (3.04%) Linux
13 16 (2.03%) Apple iOS
13 16 (2.03%) Mac OS
14 15 (1.90%) Unix
15 9 (1.14%) Windows Vista
16 7 (0.89%) Windows 2000
17 4 (0.51%) AIX
18 3 (0.38%) Red Hat Enterprise Linux
19 2 (0.25%) CentOS
Processes & Methodologies
1 188 (23.83%) ITIL
2 39 (4.94%) Incident Management
3 35 (4.44%) Problem Management
4 32 (4.06%) Migration
5 28 (3.55%) Service Management
6 26 (3.30%) Change Management
7 24 (3.04%) Service Delivery
8 23 (2.92%) Asset Management
9 22 (2.79%) ITIL V3
10 19 (2.41%) Root Cause Analysis
11 12 (1.52%) Mobile Device Management
12 11 (1.39%) Information Security
12 11 (1.39%) ITSM
12 11 (1.39%) Network Management
13 10 (1.27%) CRM
13 10 (1.27%) Release Management
13 10 (1.27%) Software Deployment
14 9 (1.14%) Change Control
14 9 (1.14%) Time Management
15 8 (1.01%) Data Protection
Programming Languages
1 37 (4.69%) SQL
2 11 (1.39%) PowerShell
3 7 (0.89%) C
3 7 (0.89%) Python
4 5 (0.63%) C#
4 5 (0.63%) PL/SQL
5 4 (0.51%) JavaScript
5 4 (0.51%) Shell Script
6 3 (0.38%) Java
6 3 (0.38%) PHP
6 3 (0.38%) VBScript
7 2 (0.25%) VB
7 2 (0.25%) VB6
8 1 (0.13%) VBA
Qualifications
1 71 (9.00%) Security Cleared
2 53 (6.72%) Microsoft Certification
3 44 (5.58%) SC Cleared
4 31 (3.93%) ITIL Certification
5 28 (3.55%) Cisco Certification
5 28 (3.55%) MCSE
6 25 (3.17%) CCNA
7 23 (2.92%) Degree
7 23 (2.92%) MCP
8 18 (2.28%) DBS Check
9 12 (1.52%) MCSA
10 7 (0.89%) A+ Certification
11 6 (0.76%) DV Cleared
12 4 (0.51%) HNC
12 4 (0.51%) MCDST
12 4 (0.51%) Network+ Certification
12 4 (0.51%) VMware Certified Professional (VCP)
13 3 (0.38%) ITIL Foundation Certificate
14 2 (0.25%) CCNP
14 2 (0.25%) MCITP
Quality Assurance & Compliance
1 97 (12.29%) SLA
2 4 (0.51%) Disclosure Scotland
3 3 (0.38%) QA
4 1 (0.13%) DICOM
4 1 (0.13%) HL7
System Software
1 450 (57.03%) Active Directory
2 64 (8.11%) VMware Infrastructure
3 32 (4.06%) XenApp
4 23 (2.92%) Hyper-V
4 23 (2.92%) vSphere
5 17 (2.15%) Virtual Desktop
6 16 (2.03%) Microsoft App-V
7 11 (1.39%) XenDesktop
8 9 (1.14%) Terminal Services
9 7 (0.89%) Firmware
10 4 (0.51%) BitLocker
10 4 (0.51%) Terminal Server
11 3 (0.38%) XenServer
12 2 (0.25%) NFS
12 2 (0.25%) Virtual Machines
12 2 (0.25%) VMware ESXi
13 1 (0.13%) Oracle RAC
13 1 (0.13%) Virtual Servers
13 1 (0.13%) VMware ESX
13 1 (0.13%) VMware Workstation
Systems Management
1 101 (12.80%) SCCM
2 7 (0.89%) AirWatch
2 7 (0.89%) EdgeSight
2 7 (0.89%) Tivoli Storage Manager
3 6 (0.76%) Systems Management Server (SMS)
4 5 (0.63%) SafeCom
5 4 (0.51%) Backup Exec
6 3 (0.38%) Norton AntiVirus
6 3 (0.38%) OpenView Configuration Management
7 2 (0.25%) DameWare
7 2 (0.25%) Jamf Pro
7 2 (0.25%) Nagios
7 2 (0.25%) NetBackup
7 2 (0.25%) WSUS
8 1 (0.13%) BladeLogic
8 1 (0.13%) BMC Marimba
8 1 (0.13%) Grafana
8 1 (0.13%) Microsoft Data Protection Manager
8 1 (0.13%) ServiceCenter
8 1 (0.13%) ThinApp
Vendors
1 327 (41.44%) Microsoft
2 115 (14.58%) VMware
3 110 (13.94%) Citrix
4 76 (9.63%) Cisco
5 67 (8.49%) Apple
6 54 (6.84%) HP
7 27 (3.42%) Dell
7 27 (3.42%) Lotus
8 23 (2.92%) Reuters
9 22 (2.79%) LANDesk
10 19 (2.41%) Bloomberg
11 16 (2.03%) Oracle
12 13 (1.65%) Toshiba
13 12 (1.52%) Remedy
14 10 (1.27%) Google
14 10 (1.27%) Intel Security
14 10 (1.27%) Sophos
15 9 (1.14%) AppSense
15 9 (1.14%) Avaya
15 9 (1.14%) Symantec
Central London / West End
Lennon Wright
Posted: 2 days ago
Nottingham, Nottinghamshire
Oscar
Rate: £160 - £200 per day
Posted: 6 days ago
Telford, Shropshire
Oscar
Rate: £10 - £12 per hour
Posted: 5 days ago
London
onezeero.
Rate: £170 - £220 per day
Posted: 6 days ago
London
Marcus Donald People
Rate: £180 - £200 per day
Posted: 5 days ago
London
Marcus Donald People
Rate: £125 - £150 per hour
Posted: 2 days ago
London
Marcus Donald People
Rate: £150 - £170 per day
Posted: 4 days ago
Wakefield, West Yorkshire
Senitor Associates
Rate: £10 - £15 per hour
Posted: 5 days ago
Cheltenham, Gloucestershire
Networkers
Rate: £11 - £17 per hour
Posted: 5 days ago
Manchester, Lancashire
Senitor Associates
Rate: £14 - £18 per hour
Posted: 5 days ago
Central London
OHO Group Ltd.
Rate: £150 - £200 per day
Posted: 3 days ago
City, London
Oho Group Ltd.
Rate: £150 - £200 per day
Posted: 3 days ago
Chertsey, Surrey
Nationwide People Ltd
Rate: £10 - £14 Per Hour
Posted: 3 days ago
Milton Keynes, Buckinghamshire
Experis Ltd
Rate: £150 - £180 per day
Posted: 5 days ago
Surrey
TEKsystems
Rate: £295 - £425 per day
Posted: 3 days ago
Gloucester, Gloucestershire
Proactive Appointments
Rate: £200 - £230 per day
Posted: 4 days ago