The statistics below represent IT contracts advertised across the UK that had 2nd Line Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 21 January 2017 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
21 Jan 2017
Same period 2016 Same period 2015
Second Line Support
UK
Rank 272 280 222
Rank change year-on-year
+8 -58
Contract jobs requiring a 2nd Line Support 358 413 524
As % of all contract IT jobs located in the UK 0.81% 0.81% 1.03%
As % of the Job Titles category 0.86% 0.86% 1.09%
Number of daily rates quoted 195 216 245
Median daily rate £165 £163 £170
Median daily rate % change year-on-year
+1.53% -4.41%
90% offered a daily rate of more than £120 £115 £110
10% offered a daily rate of more than £238 £290 £259
UK excluding London median daily rate £165 £160 £170
% change year-on-year
+3.12% -5.88%
Number of hourly rates quoted 66 103 145
Median hourly rate £17.00 £16.00 £15.00
Median hourly rate % change year-on-year
+6.25% +6.66%
90% offered a hourly rate of more than £11.50 £11.10 £11.14
10% offered a hourly rate of more than £22.75 £21.50 £20.00
UK excluding London median hourly rate £15.85 £16.50 £14.00
% change year-on-year
-3.93% +17.85%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
41727 48141 48107
As % of all contract IT jobs located in the UK 94.76% 94.74% 94.66%
Number of daily rates quoted 27140 30642 30268
Median daily rate £425 £413 £400
Median daily rate % change year-on-year
+3.03% +3.12%
90% offered a daily rate of more than £250 £250 £235
10% offered a daily rate of more than £600 £588 £575
UK excluding London median daily rate £390 £375 £375
% change year-on-year
+4.00% -
Number of hourly rates quoted 1485 1738 1911
Median hourly rate £18.00 £17.50 £16.50
Median hourly rate % change year-on-year
+2.85% +6.06%
90% offered a hourly rate of more than £11.13 £10.75 £10.50
10% offered a hourly rate of more than £45.50 £47.50 £37.50
UK excluding London median hourly rate £17.50 £17.50 £16.00
% change year-on-year
- +9.37%

2nd Line Support
Jobs Demand Trend

The demand trend of IT contracts that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the UK

2nd Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support within the UK.

2nd Line Support Daily Rate Trend in the UK

2nd Line Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support within the UK over the 3 months to 21 January 2017.

2nd Line Support Daily Rate Histogram in the UK

2nd Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support within the UK.

2nd Line Support Hourly Rate Trend in the UK

2nd Line Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support within the UK over the 3 months to 21 January 2017.

2nd Line Support Hourly Rate Histogram in the UK

2nd Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the UK over the 3 months to 21 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -13 326 £170 -0.72% 105
London -16 112 £175 +7.69% 26
South East 0 57 £170 -2.85% 32
South West +19 35 £156 +25.00% 5
East of England -10 29 £138 -38.88% 14
North West +30 25 £150 - 6
North East +7 23 £214 +33.59% 3
Surrey +20 18 £188 +7.14% 8
Newcastle upon Tyne -6 18 £250 +56.25% 1
Tyne and Wear -9 18 £250 +56.25% 2
Hampshire +16 16 £170 +7.08% 7
West Midlands -1 15 £150 - 6
East Midlands -5 15 £160 - 1
Scotland +28 14 £133 +15.21% 1
Yorkshire +1 14 £170 +30.76% 12
City of London -9 13 £200 -5.88% 7
Manchester +24 12 £150 - 5
Somerset +13 10 £143 - 2
Bristol +1 10 £188 +87.50% 1
Hertfordshire -1 10 £131 -37.50% 3
West Yorkshire +12 9 £180 +50.00% 10
Wales +7 9 £165 +20.00%
Cambridgeshire +4 9 £130 -35.00% 6
Leeds -4 8 £180 +50.00% 4
Cardiff +16 7 £165 +20.00%
South Wales +16 7 £165 +20.00%
Wiltshire +7 7 £126 -38.41% 1
Berkshire -2 7 £173 -46.92% 3
Birmingham -6 7 £175 - 1
Northamptonshire -10 7 £180 +33.33% 1

2nd Line Support Skill Set
Top 30 Related IT Skills

For the 6 months to 21 January 2017, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 2nd Line Support in the job title.

1 626 (76.90%) Windows
2 450 (55.28%) Active Directory
3 360 (44.23%) Windows 7
4 327 (40.17%) Microsoft
5 257 (31.57%) MS Office
6 191 (23.46%) ITIL
7 167 (20.52%) MS Excel
8 164 (20.15%) Windows Server
9 126 (15.48%) Office 365
10 122 (14.99%) MS Exchange
11 116 (14.25%) Windows 10
12 114 (14.00%) VMware
13 104 (12.78%) Citrix
14 102 (12.53%) Windows Server 2008
15 99 (12.16%) SCCM
16 94 (11.55%) SLA
17 84 (10.32%) Windows XP
18 83 (10.20%) Blackberry
19 76 (9.34%) TCP/IP
20 74 (9.09%) Windows 8
21 73 (8.97%) Cisco
22 71 (8.72%) Security Cleared
23 70 (8.60%) Windows Server 2003
24 64 (7.86%) Windows Server 2012
25 63 (7.74%) DNS
26 60 (7.37%) DHCP
26 60 (7.37%) Apple
26 60 (7.37%) VMware Infrastructure
27 58 (7.13%) LAN
28 54 (6.63%) Retail

2nd Line Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 122 (14.99%) MS Exchange
2 49 (6.02%) Exchange Server 2010
3 34 (4.18%) SharePoint
4 33 (4.05%) Skype for Business
5 32 (3.93%) IBM Notes
6 27 (3.32%) Exchange Server 2007
7 23 (2.83%) Blackberry Enterprise Server
8 22 (2.70%) Exchange Server 2013
9 13 (1.60%) Exchange Server 2003
10 7 (0.86%) IIS
11 5 (0.61%) CMS
12 4 (0.49%) SharePoint 2010
12 4 (0.49%) WebSphere
13 3 (0.37%) SharePoint 2013
14 2 (0.25%) IBM Domino
15 1 (0.12%) Apache
15 1 (0.12%) Moodle
15 1 (0.12%) Office Communications Server
Applications
1 257 (31.57%) MS Office
2 167 (20.52%) MS Excel
3 11 (1.35%) MS PowerPoint
4 2 (0.25%) Acrobat
5 1 (0.12%) Adobe Illustrator
5 1 (0.12%) InDesign
5 1 (0.12%) MS Visio
5 1 (0.12%) SOLIDWORKS
Business Applications
1 16 (1.97%) Eikon
2 10 (1.23%) RMDS
3 8 (0.98%) Dynamics CRM
4 2 (0.25%) Remedy ITSM
5 1 (0.12%) assyst
5 1 (0.12%) Hyperion Planning
5 1 (0.12%) Lorenzo
5 1 (0.12%) Oracle 11i
5 1 (0.12%) Oracle Cash Management
5 1 (0.12%) Oracle EBS
5 1 (0.12%) Oracle EBS R12
5 1 (0.12%) Oracle Financials
5 1 (0.12%) Oracle General Ledger
5 1 (0.12%) Oracle iProcurement
5 1 (0.12%) Oracle Payables
5 1 (0.12%) Oracle Receivables
5 1 (0.12%) Payment Gateway
5 1 (0.12%) Visualfiles
Cloud Services
1 126 (15.48%) Office 365
2 16 (1.97%) OneDrive
3 15 (1.84%) Microsoft Azure
4 11 (1.35%) Azure Active Directory
4 11 (1.35%) Yammer
5 3 (0.37%) SaaS
6 2 (0.25%) IaaS
6 2 (0.25%) PaaS
7 1 (0.12%) Cloud Computing
7 1 (0.12%) GitHub
7 1 (0.12%) Google Drive
7 1 (0.12%) Mimecast
Communications & Networking
1 76 (9.34%) TCP/IP
2 63 (7.74%) DNS
3 60 (7.37%) DHCP
4 58 (7.13%) LAN
5 50 (6.14%) WAN
6 41 (5.04%) VPN
7 37 (4.55%) Wireless
8 34 (4.18%) Firewall
9 26 (3.19%) Internet
10 22 (2.70%) VoIP
11 18 (2.21%) Skype
11 18 (2.21%) Wi-Fi
12 15 (1.84%) Remote Desktop
13 13 (1.60%) SAN
14 9 (1.11%) 3G
14 9 (1.11%) IP Telephony
14 9 (1.11%) Network Security
15 7 (0.86%) Ethernet
16 6 (0.74%) Broadband
17 5 (0.61%) MPLS
Database & Business Intelligence
1 37 (4.55%) SQL Server
2 6 (0.74%) SQL Server 2012
3 4 (0.49%) SQL Server 2005
4 3 (0.37%) Crystal Reports
5 2 (0.25%) BusinessObjects
5 2 (0.25%) BusinessObjects Business Intelligence
5 2 (0.25%) MS Access
5 2 (0.25%) Oracle Database
5 2 (0.25%) SQL Server 2008
6 1 (0.12%) BusinessObjects XI
6 1 (0.12%) EDRMS
6 1 (0.12%) Electronic Patient Records
6 1 (0.12%) Essbase
6 1 (0.12%) InterSystems Cache
6 1 (0.12%) Oracle Database 10g
6 1 (0.12%) Oracle Database 11g
6 1 (0.12%) SQL Server 2000
Development Applications
1 3 (0.37%) JIRA
2 1 (0.12%) ClearCase
2 1 (0.12%) Jenkins
2 1 (0.12%) Sonatype Nexus
General
1 54 (6.63%) Retail
2 43 (5.28%) Finance
3 37 (4.55%) Banking
4 22 (2.70%) Telecoms
5 21 (2.58%) Legal
6 20 (2.46%) Retail Banking
7 18 (2.21%) Law
8 12 (1.47%) Local Government
9 10 (1.23%) Front Office
10 7 (0.86%) Advertising
10 7 (0.86%) Back Office
11 4 (0.49%) German Language
11 4 (0.49%) Investment Banking
12 3 (0.37%) Automotive
13 2 (0.25%) Electronics
13 2 (0.25%) Games
13 2 (0.25%) Manufacturing
13 2 (0.25%) Pharmaceutical
13 2 (0.25%) Private Banking
13 2 (0.25%) Publishing
Libraries, Frameworks & Software Standards
1 10 (1.23%) FIX Protocol
1 10 (1.23%) Rendezvous
2 4 (0.49%) .NET
3 3 (0.37%) HTML
4 2 (0.25%) ADO
4 2 (0.25%) ASP.NET
4 2 (0.25%) CSS
5 1 (0.12%) Hibernate
5 1 (0.12%) Java EE
5 1 (0.12%) JSF
5 1 (0.12%) JSP
5 1 (0.12%) MSMQ
5 1 (0.12%) Software Packaging
5 1 (0.12%) Spring
5 1 (0.12%) Struts
5 1 (0.12%) Web Services
5 1 (0.12%) XML
5 1 (0.12%) XSL
5 1 (0.12%) XSLT
5 1 (0.12%) X-Windows
Miscellaneous
1 83 (10.20%) Blackberry
2 41 (5.04%) iPhone
2 41 (5.04%) Smartphone
3 36 (4.42%) Driving Licence
4 35 (4.30%) iPad
5 33 (4.05%) Analytical Skills
6 17 (2.09%) Video Conferencing
7 11 (1.35%) Data Centre
8 10 (1.23%) Fat Client
8 10 (1.23%) Foreign Exchange (FX)
8 10 (1.23%) Thin Client
9 9 (1.11%) Management Information System
10 8 (0.98%) BYOD
11 7 (0.86%) NHS
11 7 (0.86%) RSA SecurID
12 6 (0.74%) EPoS
13 5 (0.61%) Clustering
14 4 (0.49%) Computer Science
14 4 (0.49%) SCADA
15 3 (0.37%) Virtual Team
Operating Systems
1 626 (76.90%) Windows
2 360 (44.23%) Windows 7
3 164 (20.15%) Windows Server
4 116 (14.25%) Windows 10
5 102 (12.53%) Windows Server 2008
6 84 (10.32%) Windows XP
7 74 (9.09%) Windows 8
8 70 (8.60%) Windows Server 2003
9 64 (7.86%) Windows Server 2012
10 39 (4.79%) Mac OS X
11 31 (3.81%) Android
12 28 (3.44%) Linux
13 21 (2.58%) Apple iOS
14 19 (2.33%) Unix
15 18 (2.21%) Mac OS
16 10 (1.23%) Windows Vista
17 8 (0.98%) Windows 2000
18 5 (0.61%) AIX
18 5 (0.61%) CentOS
19 3 (0.37%) Red Hat Enterprise Linux
Processes & Methodologies
1 191 (23.46%) ITIL
2 41 (5.04%) Migration
3 40 (4.91%) Problem Management
4 38 (4.67%) Incident Management
5 35 (4.30%) Service Management
6 27 (3.32%) Change Management
7 26 (3.19%) Service Delivery
8 25 (3.07%) Asset Management
9 18 (2.21%) Root Cause Analysis
10 17 (2.09%) ITIL V3
11 13 (1.60%) CRM
11 13 (1.60%) Mobile Device Management
12 12 (1.47%) ITSM
13 11 (1.35%) Disaster Recovery
13 11 (1.35%) Network Management
14 10 (1.23%) Algorithmic Trading
14 10 (1.23%) Data Protection
14 10 (1.23%) Electronic Trading
14 10 (1.23%) Release Management
14 10 (1.23%) Software Deployment
Programming Languages
1 45 (5.53%) SQL
2 12 (1.47%) PowerShell
3 10 (1.23%) C
3 10 (1.23%) Python
4 5 (0.61%) C#
4 5 (0.61%) PL/SQL
5 4 (0.49%) Java
5 4 (0.49%) JavaScript
5 4 (0.49%) Shell Script
6 3 (0.37%) PHP
6 3 (0.37%) VBScript
7 2 (0.25%) VB
7 2 (0.25%) VB6
8 1 (0.12%) VBA
Qualifications
1 71 (8.72%) Security Cleared
2 42 (5.16%) Microsoft Certification
2 42 (5.16%) SC Cleared
3 28 (3.44%) ITIL Certification
4 26 (3.19%) Degree
5 22 (2.70%) MCSE
6 20 (2.46%) DBS Check
7 19 (2.33%) MCP
8 18 (2.21%) Cisco Certification
9 15 (1.84%) CCNA
10 12 (1.47%) MCSA
11 7 (0.86%) A+ Certification
11 7 (0.86%) DV Cleared
12 4 (0.49%) HNC
12 4 (0.49%) MCITP
12 4 (0.49%) Network+ Certification
13 3 (0.37%) VMware Certified Professional (VCP)
14 2 (0.25%) ACSA
14 2 (0.25%) MCTS
14 2 (0.25%) MOS
Quality Assurance & Compliance
1 94 (11.55%) SLA
2 6 (0.74%) Disclosure Scotland
3 2 (0.25%) HL7
3 2 (0.25%) QA
4 1 (0.12%) DICOM
System Software
1 450 (55.28%) Active Directory
2 60 (7.37%) VMware Infrastructure
3 30 (3.69%) XenApp
4 26 (3.19%) Hyper-V
5 21 (2.58%) vSphere
6 15 (1.84%) Microsoft App-V
6 15 (1.84%) Virtual Desktop
7 9 (1.11%) XenDesktop
8 7 (0.86%) Terminal Services
9 5 (0.61%) Firmware
10 4 (0.49%) BitLocker
10 4 (0.49%) XenServer
11 3 (0.37%) Virtual Machines
11 3 (0.37%) Virtual Servers
12 2 (0.25%) NFS
12 2 (0.25%) Terminal Server
12 2 (0.25%) VMware ESXi
12 2 (0.25%) VMware Server
13 1 (0.12%) Citrix Presentation Server
13 1 (0.12%) VMware Workstation
Systems Management
1 99 (12.16%) SCCM
2 8 (0.98%) AirWatch
3 6 (0.74%) Backup Exec
3 6 (0.74%) SafeCom
3 6 (0.74%) Systems Management Server (SMS)
4 5 (0.61%) EdgeSight
4 5 (0.61%) OpenView Configuration Management
4 5 (0.61%) Tivoli Storage Manager
5 4 (0.49%) Norton AntiVirus
6 3 (0.37%) Casper Suite
6 3 (0.37%) Nagios
7 2 (0.25%) BladeLogic
7 2 (0.25%) DameWare
7 2 (0.25%) Grafana
7 2 (0.25%) McAfee ePO
7 2 (0.25%) WSUS
8 1 (0.12%) BMC Marimba
8 1 (0.12%) FortiGate
8 1 (0.12%) Sysprep
8 1 (0.12%) WhatsUp Gold
Vendors
1 327 (40.17%) Microsoft
2 114 (14.00%) VMware
3 104 (12.78%) Citrix
4 73 (8.97%) Cisco
5 60 (7.37%) Apple
6 49 (6.02%) HP
7 33 (4.05%) Lotus
8 29 (3.56%) Reuters
9 22 (2.70%) Bloomberg
9 22 (2.70%) Dell
9 22 (2.70%) LANDesk
10 19 (2.33%) Oracle
11 12 (1.47%) Avaya
11 12 (1.47%) Intel Security
11 12 (1.47%) Sophos
12 10 (1.23%) Currenex
12 10 (1.23%) FXall
12 10 (1.23%) Symantec
12 10 (1.23%) TIBCO
13 9 (1.11%) AppSense
Liss, Hampshire
Oscar
Rate: £13 - £15 per hour
Posted: 20 hours ago
London
Marcus Donald People
Rate: £140 - £180 per day
Posted: 17 hours ago
Brighton, East Sussex
Lorien Resourcing
Rate: £10 - £12 per annum
Posted: 17 hours ago
Halifax, West Yorkshire
HAYS INFORMATION TECHNOLOGY
Rate: £10.00 - £12.50 per hour
Posted: 2 days ago
Buckinghamshire
Graham Matthews
Rate: Up to £130 per day
Posted: 2 days ago
Abingdon, Oxfordshire
VIQU
Rate: £80 - 110 per day + Benefits
Posted: 2 days ago
London
Refreshing Recruitment
Rate: £200 per day
Posted: 2 days ago
Cambridge, Cambridgeshire
Xist4 IT Recruitment
Rate: £15-20/hour
Posted: 5 days ago
City, London
Sanderson
Rate: £250 - £350 per day
Posted: 8 days ago
Great Abington, Cambridgeshire
XIST4 IT Recruitment
Rate: £15-20/hour
Posted: 11 days ago