The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 14 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
14 Feb 2016
Same period 2015 Same period 2014
Second Line Support
Rank 284 231 205
Rank change year-on-year
-53 -26
Contract jobs requiring a 2nd Line Support 400 506 536
As % of all contract IT jobs located in the UK 0.78% 0.99% 1.09%
As % of the Job Titles category 0.82% 1.05% 1.16%
Number of daily rates quoted 203 216 192
Average daily rate £160 £165 £150
Average daily rate % change year-on-year
-2.87% +10.00%
90% offered a daily rate of more than £115 £110 £110
10% offered a daily rate of more than £275 £275 £210
UK excluding London average daily rate £150 £163 £140
% change year-on-year
-7.69% +16.07%
Number of hourly rates quoted 104 137 164
Average hourly rate £15.50 £15.00 £15.35
Average hourly rate % change year-on-year
+3.33% -2.28%
90% offered a hourly rate of more than £11.65 £12.00 £11.50
10% offered a hourly rate of more than £21.50 £21.50 £20.00
UK excluding London average hourly rate £15.50 £14.50 £15.18
% change year-on-year
+6.89% -4.47%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
48768 48345 46356
As % of all contract IT jobs located in the UK 94.58% 94.48% 94.27%
Number of daily rates quoted 31355 30091 27314
Average daily rate £413 £400 £400
Average daily rate % change year-on-year
+3.12% -
90% offered a daily rate of more than £260 £240 £225
10% offered a daily rate of more than £575 £563 £565
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 1699 1902 2042
Average hourly rate £17.50 £17.22 £17.50
Average hourly rate % change year-on-year
+1.62% -1.60%
90% offered a hourly rate of more than £11.00 £11.00 £11.50
10% offered a hourly rate of more than £49.50 £40.00 £40.00
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

2nd Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the UK

2nd Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support within the UK.

2nd Line Support Daily Rate Trend in the UK

2nd Line Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support within the UK over the 3 months to 14 February 2016.

2nd Line Support Daily Rate Histogram in the UK

2nd Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support within the UK.

2nd Line Support Hourly Rate Trend in the UK

2nd Line Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support within the UK over the 3 months to 14 February 2016.

2nd Line Support Hourly Rate Histogram in the UK

2nd Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the UK over the 3 months to 14 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -53 367 £163 -1.51% 114
London -14 135 £175 +6.06% 27
South East -15 79 £175 +16.66% 29
East of England 0 33 £219 +98.86% 8
South West -1 29 £125 -3.84% 16
Yorkshire -20 26 £130 -25.71% 9
Berkshire -2 23 £230 +65.28% 5
North West -11 23 £150 -33.33% 11
East Midlands -1 21 £175 -37.50% 6
West Yorkshire -15 18 £120 -31.42% 5
West Midlands -48 18 £145 -42.00% 8
Leeds -22 17 £120 -31.42% 2
Essex +6 16 £244 +43.38%
City of London +31 15 £219 +28.67% 8
Scotland -14 15 £109 -11.02% 3
Oxfordshire +5 14 £138 -31.25% 4
Hampshire +3 14 £159 -36.50% 6
Oxford +6 12 £138 - 1
Reading -10 11 £208 +49.28% 3
Surrey -11 10 £175 +18.64% 4
Glasgow +10 9 £109 -9.16%
Buckinghamshire +5 8 £350 +64.70% 3
Wiltshire -3 8 £205 +2.50% 2
Hertfordshire +7 7 £123 -23.43% 5
Gloucestershire +5 7 £105 -8.69% 2
Nottinghamshire -3 7 £293 - 1
Nottingham -12 7 £293 - 1
Wales -14 7 £138 -8.33% 1
South Wales -15 7 £138 -8.33%
Manchester -27 7 £150 -33.33% 4

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 14 February 2016, IT contractor jobs within the UK that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 721 (77.03%) Windows
2 518 (55.34%) Active Directory
3 423 (45.19%) Windows 7
4 346 (36.97%) Microsoft
5 252 (26.92%) MS Office
6 204 (21.79%) ITIL
7 193 (20.62%) Windows Server
8 177 (18.91%) MS Excel
9 162 (17.31%) MS Exchange
10 158 (16.88%) Citrix
11 133 (14.21%) Windows XP
12 113 (12.07%) VMware
13 107 (11.43%) Blackberry
14 106 (11.32%) Windows 8
15 104 (11.11%) SCCM
16 103 (11.00%) Windows Server 2008
17 96 (10.26%) Finance
18 93 (9.94%) Cisco
19 81 (8.65%) Security Cleared
20 78 (8.33%) Office 365
21 75 (8.01%) Windows Server 2003
22 70 (7.48%) Windows Server 2012
23 69 (7.37%) SLA
24 66 (7.05%) TCP/IP
24 66 (7.05%) Exchange Server 2010
25 64 (6.84%) Microsoft Certification
26 63 (6.73%) DNS
27 61 (6.52%) SC Cleared
28 56 (5.98%) VMware Infrastructure
29 53 (5.66%) WAN

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 14 February 2016, IT contractor jobs within the UK that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 162 (17.31%) MS Exchange
2 66 (7.05%) Exchange Server 2010
3 37 (3.95%) Blackberry Enterprise Server
4 33 (3.53%) Skype for Business
5 30 (3.21%) IBM Notes
6 26 (2.78%) SharePoint
7 20 (2.14%) Exchange Server 2007
8 17 (1.82%) Exchange Server 2013
9 15 (1.60%) Exchange Server 2003
10 6 (0.64%) IBM Domino
11 3 (0.32%) SharePoint 2010
12 2 (0.21%) Moodle
12 2 (0.21%) SharePoint Server
12 2 (0.21%) WebLogic
13 1 (0.11%) Apache
13 1 (0.11%) CMS
13 1 (0.11%) IIS
13 1 (0.11%) Live Communications Server
13 1 (0.11%) Office Communications Server
13 1 (0.11%) WebSphere
Applications
1 252 (26.92%) MS Office
2 177 (18.91%) MS Excel
3 14 (1.50%) MS PowerPoint
4 6 (0.64%) MS Visio
5 4 (0.43%) Adobe Creative Suite
6 1 (0.11%) Acrobat
6 1 (0.11%) Adobe After Effects
6 1 (0.11%) Adobe Premiere
6 1 (0.11%) Photoshop
6 1 (0.11%) PTC Creo
6 1 (0.11%) SOLIDWORKS
Business Applications
1 13 (1.39%) Eikon
2 6 (0.64%) SAP Oil and Gas
3 5 (0.53%) Remedy ITSM
4 3 (0.32%) assyst
5 2 (0.21%) Dynamics NAV
6 1 (0.11%) Dynamics AX
6 1 (0.11%) Dynamics CRM
6 1 (0.11%) Hyperion Planning
6 1 (0.11%) Oracle 11i
6 1 (0.11%) Oracle Cash Management
6 1 (0.11%) Oracle EBS
6 1 (0.11%) Oracle EBS R12
6 1 (0.11%) Oracle Financials
6 1 (0.11%) Oracle General Ledger
6 1 (0.11%) Oracle iProcurement
6 1 (0.11%) Oracle Payables
6 1 (0.11%) Oracle Receivables
6 1 (0.11%) Sage 300 ERP
6 1 (0.11%) SAP CRM
Cloud Services
1 78 (8.33%) Office 365
2 5 (0.53%) Microsoft Azure
3 4 (0.43%) OneDrive
4 3 (0.32%) Cloud Computing
4 3 (0.32%) Google Apps
Communications & Networking
1 66 (7.05%) TCP/IP
2 63 (6.73%) DNS
3 53 (5.66%) WAN
4 52 (5.56%) DHCP
5 50 (5.34%) LAN
6 46 (4.91%) Internet
7 45 (4.81%) Firewall
8 35 (3.74%) VPN
9 32 (3.42%) VoIP
10 25 (2.67%) Wireless
11 22 (2.35%) Remote Desktop
12 13 (1.39%) Broadband
12 13 (1.39%) IP Telephony
12 13 (1.39%) Wi-Fi
13 9 (0.96%) ADSL
13 9 (0.96%) Ethernet
14 7 (0.75%) Cisco IPT
14 7 (0.75%) Intranet
14 7 (0.75%) VLAN
15 6 (0.64%) SAN
Database & Business Intelligence
1 29 (3.10%) SQL Server
2 6 (0.64%) Oracle Database
3 5 (0.53%) Data Warehouse
3 5 (0.53%) SQL Server Reporting Services
4 4 (0.43%) SQL Server 2005
5 3 (0.32%) SQL Server 2008
5 3 (0.32%) SQL Server 2012
6 2 (0.21%) Crystal Reports
6 2 (0.21%) Oracle Database 11g
6 2 (0.21%) Oracle Reports
7 1 (0.11%) Data Mining
7 1 (0.11%) FileMaker
7 1 (0.11%) Oracle Database 10g
7 1 (0.11%) Oracle Database 12c
7 1 (0.11%) Oracle ODI
7 1 (0.11%) Oracle9i Database
7 1 (0.11%) RDBMS
7 1 (0.11%) Relational Database
7 1 (0.11%) SQL Server 2000
7 1 (0.11%) SQL Server Integration Services
Development Applications
1 3 (0.32%) Oracle APEX
2 2 (0.21%) Team Foundation Server
2 2 (0.21%) Visual Studio
3 1 (0.11%) ERwin
3 1 (0.11%) JIRA
General
1 96 (10.26%) Finance
2 50 (5.34%) Retail
3 39 (4.17%) Banking
4 35 (3.74%) Legal
5 25 (2.67%) Law
6 21 (2.24%) Telecoms
7 14 (1.50%) Manufacturing
7 14 (1.50%) Retail Banking
8 10 (1.07%) Investment Banking
9 9 (0.96%) Financial Institution
10 8 (0.85%) Marketing
11 6 (0.64%) Electronics
11 6 (0.64%) German Language
12 5 (0.53%) Advertising
12 5 (0.53%) French Language
13 4 (0.43%) Back Office
13 4 (0.43%) Front Office
13 4 (0.43%) Games
13 4 (0.43%) Local Government
14 3 (0.32%) Billing
Libraries, Frameworks & Software Standards
1 12 (1.28%) HTML
2 5 (0.53%) .NET
3 3 (0.32%) COM
3 3 (0.32%) CSS
4 2 (0.21%) ASP.NET
4 2 (0.21%) WCF
4 2 (0.21%) Web Services
4 2 (0.21%) WPF
5 1 (0.11%) 802.1X
5 1 (0.11%) Middleware
5 1 (0.11%) Oracle Fusion
5 1 (0.11%) Oracle GoldenGate
5 1 (0.11%) SailPoint
5 1 (0.11%) SAP Basis
Miscellaneous
1 107 (11.43%) Blackberry
2 33 (3.53%) iPhone
3 31 (3.31%) Driving Licence
4 26 (2.78%) Analytical Skills
5 23 (2.46%) iPad
6 20 (2.14%) Video Conferencing
7 19 (2.03%) NHS
8 16 (1.71%) Data Centre
9 15 (1.60%) Management Information System
10 9 (0.96%) Client/Server
11 8 (0.85%) PDA
11 8 (0.85%) Smartphone
12 7 (0.75%) Fat Client
12 7 (0.75%) Thin Client
13 4 (0.43%) Clustering
13 4 (0.43%) Computer Science
13 4 (0.43%) EPoS
13 4 (0.43%) Mobile App
13 4 (0.43%) Replication
14 3 (0.32%) Learning Management System
Operating Systems
1 721 (77.03%) Windows
2 423 (45.19%) Windows 7
3 193 (20.62%) Windows Server
4 133 (14.21%) Windows XP
5 106 (11.32%) Windows 8
6 103 (11.00%) Windows Server 2008
7 75 (8.01%) Windows Server 2003
8 70 (7.48%) Windows Server 2012
9 37 (3.95%) Linux
10 29 (3.10%) Android
11 26 (2.78%) Apple iOS
12 23 (2.46%) Windows 10
13 22 (2.35%) Unix
14 15 (1.60%) Windows Vista
15 14 (1.50%) Mac OS
16 13 (1.39%) Mac OS X
17 9 (0.96%) Windows 2000
18 8 (0.85%) Windows 2000 Server
19 7 (0.75%) AIX
19 7 (0.75%) Solaris
Processes & Methodologies
1 204 (21.79%) ITIL
2 37 (3.95%) Incident Management
3 35 (3.74%) Service Management
4 26 (2.78%) Problem Management
5 23 (2.46%) Migration
6 20 (2.14%) ITIL V3
7 18 (1.92%) Service Delivery
8 14 (1.50%) Asset Management
8 14 (1.50%) Disaster Recovery
9 13 (1.39%) Root Cause Analysis
9 13 (1.39%) Time Management
10 12 (1.28%) Continuous Improvement
10 12 (1.28%) ITSM
11 11 (1.18%) Change Management
11 11 (1.18%) CRM
12 10 (1.07%) Coaching
13 8 (0.85%) Mobile Device Management
14 7 (0.75%) Change Control
14 7 (0.75%) Software Deployment
15 6 (0.64%) Digital Marketing
Programming Languages
1 53 (5.66%) SQL
2 18 (1.92%) PowerShell
3 5 (0.53%) C#
4 4 (0.43%) C
4 4 (0.43%) PL/SQL
4 4 (0.43%) VB.NET
5 2 (0.21%) Java
5 2 (0.21%) JavaScript
5 2 (0.21%) Perl
5 2 (0.21%) T-SQL
5 2 (0.21%) VB
5 2 (0.21%) VBA
5 2 (0.21%) VBScript
6 1 (0.11%) Bash Shell
6 1 (0.11%) C++
Qualifications
1 81 (8.65%) Security Cleared
2 64 (6.84%) Microsoft Certification
3 61 (6.52%) SC Cleared
4 32 (3.42%) Cisco Certification
5 26 (2.78%) CCNA
5 26 (2.78%) MCSE
6 25 (2.67%) MCP
7 17 (1.82%) MCSA
8 16 (1.71%) DBS Check
9 15 (1.60%) ITIL Certification
10 12 (1.28%) CCNP
10 12 (1.28%) Degree
11 10 (1.07%) DV Cleared
12 8 (0.85%) ITIL Foundation Certificate
13 6 (0.64%) MCDST
13 6 (0.64%) MCITP
14 5 (0.53%) CCVP
15 4 (0.43%) A+ Certification
15 4 (0.43%) Citrix Certification
16 3 (0.32%) ACMT
Quality Assurance & Compliance
1 69 (7.37%) SLA
2 9 (0.96%) Disclosure Scotland
3 1 (0.11%) Data Quality
3 1 (0.11%) Sarbanes-Oxley
System Software
1 518 (55.34%) Active Directory
2 56 (5.98%) VMware Infrastructure
3 27 (2.88%) XenApp
4 15 (1.60%) Hyper-V
5 12 (1.28%) Terminal Services
5 12 (1.28%) XenDesktop
6 10 (1.07%) Microsoft App-V
7 6 (0.64%) VMware ESX
7 6 (0.64%) XenServer
8 5 (0.53%) VMware Workstation
9 4 (0.43%) VMware ESXi
10 3 (0.32%) vSphere
11 2 (0.21%) Microsoft Virtual Server
12 1 (0.11%) BitLocker
12 1 (0.11%) Forefront TMG
12 1 (0.11%) ProxySG
12 1 (0.11%) Terminal Server
12 1 (0.11%) Tivoli Workload Scheduler
12 1 (0.11%) Xen
Systems Management
1 104 (11.11%) SCCM
2 18 (1.92%) Backup Exec
3 8 (0.85%) Cisco UCCX
4 7 (0.75%) Cisco UCCE
4 7 (0.75%) SCOM
5 6 (0.64%) Norton AntiVirus
5 6 (0.64%) Tivoli
6 5 (0.53%) OpenView Configuration Management
7 4 (0.43%) HP Data Protector
7 4 (0.43%) Tivoli Storage Manager
8 3 (0.32%) NetBackup
8 3 (0.32%) SCSM
8 3 (0.32%) WSUS
9 2 (0.21%) Casper Suite
9 2 (0.21%) Cisco IPCC
9 2 (0.21%) Control-M
9 2 (0.21%) OVSD
9 2 (0.21%) SCVMM
9 2 (0.21%) ServiceCenter
9 2 (0.21%) XenMobile
Vendors
1 346 (36.97%) Microsoft
2 158 (16.88%) Citrix
3 113 (12.07%) VMware
4 93 (9.94%) Cisco
5 50 (5.34%) Apple
6 37 (3.95%) HP
7 32 (3.42%) Lotus
8 25 (2.67%) Oracle
9 20 (2.14%) Symantec
10 19 (2.03%) Bloomberg
10 19 (2.03%) Remedy
11 17 (1.82%) Reuters
12 13 (1.39%) Sophos
13 12 (1.28%) Dell
14 11 (1.18%) Avaya
14 11 (1.18%) Intel Security
15 10 (1.07%) iManage
15 10 (1.07%) LANDesk
15 10 (1.07%) SAP
16 9 (0.96%) Google
London
Nigel Frank International Ltd
Posted: Yesterday
Bristol, Avon
Randstad Technologies
Rate: £0.00 per hour
Posted: Yesterday
Peterborough, Cambridgeshire
The Bridge Ltd
Rate: £ Market Rates
Posted: Yesterday
Spalding, Lincolnshire
The One Group
Rate: Market related
Posted: Yesterday
Brighton, East Sussex
Premier IT
Rate: £180 - £230 per annum + NEG
Posted: 2 days ago
Oxfordshire
Austin Fraser
Rate: £14 per hour
Posted: 2 days ago
Leeds, West Yorkshire
Spring Technology
Rate: £10.00 - £15.00 per hour
Posted: 3 days ago
York, North Yorkshire
Spring Technology
Rate: £100.00 - £120.00 per day
Posted: 3 days ago
Manchester, Lancashire
Plan-net
Rate: Unspecified Competitive Rates
Posted: 3 days ago
Warwick, Warwickshire
Lorien Resourcing
Posted: 4 days ago
South East London
Marcus Donald People
Rate: £14 - £17 per hour
Posted: 4 days ago
Sheffield
Real Staffing
Rate: £175 - £250 per day
Posted: 9 days ago
City of Westminster
Hays Specialist Recruitment Ltd
Rate: £300.00 - £317.00 per day
Posted: 17 days ago
City of Westminster
Hays Specialist Recruitment Ltd
Rate: £300.00 - £317.00 per day
Posted: 17 days ago