The statistics below represent IT contracts advertised across the UK that had 2nd Line Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 30 September 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
30 Sep 2016
Same period 2015 Same period 2014
Second Line Support
Rank 292 254 203
Rank change year-on-year
-38 -51
Contract jobs requiring a 2nd Line Support 424 551 624
As % of all contract IT jobs located in the UK 0.80% 0.95% 1.07%
As % of the Job Titles category 0.84% 1.00% 1.15%
Number of daily rates quoted 222 235 274
Median daily rate £158 £165 £165
Median daily rate % change year-on-year
-4.54% -
90% offered a daily rate of more than £110 £110 £115
10% offered a daily rate of more than £261 £250 £261
UK excluding London median daily rate £150 £158 £160
% change year-on-year
-4.76% -1.56%
Number of hourly rates quoted 82 194 179
Median hourly rate £15.00 £15.00 £14.75
Median hourly rate % change year-on-year
- +1.69%
90% offered a hourly rate of more than £11.14 £11.50 £11.00
10% offered a hourly rate of more than £22.50 £20.00 £20.05
UK excluding London median hourly rate £15.00 £15.00 £15.00

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50426 54977 54154
As % of all contract IT jobs located in the UK 94.62% 94.99% 92.92%
Number of daily rates quoted 32986 35136 33089
Median daily rate £425 £405 £400
Median daily rate % change year-on-year
+4.93% +1.25%
90% offered a daily rate of more than £250 £250 £225
10% offered a daily rate of more than £588 £575 £550
UK excluding London median daily rate £390 £380 £350
% change year-on-year
+2.63% +8.57%
Number of hourly rates quoted 1704 2093 2157
Median hourly rate £16.50 £17.33 £16.50
Median hourly rate % change year-on-year
-4.78% +5.03%
90% offered a hourly rate of more than £11.00 £11.00 £10.50
10% offered a hourly rate of more than £45.00 £42.00 £40.00
UK excluding London median hourly rate £16.50 £17.33 £16.50
% change year-on-year
-4.78% +5.03%

2nd Line Support
Jobs Demand Trend

The demand trend of IT contracts that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the UK

2nd Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support within the UK.

2nd Line Support Daily Rate Trend in the UK

2nd Line Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support within the UK over the 3 months to 30 September 2016.

2nd Line Support Daily Rate Histogram in the UK

2nd Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support within the UK.

2nd Line Support Hourly Rate Trend in the UK

2nd Line Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support within the UK over the 3 months to 30 September 2016.

2nd Line Support Hourly Rate Histogram in the UK

2nd Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the UK over the 3 months to 30 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -56 391 £160 -5.88% 104
London -20 130 £165 -8.33% 29
South East -20 65 £150 -14.28% 18
South West +22 51 £140 +12.00% 16
Yorkshire +15 39 £175 +30.84% 6
West Midlands -13 33 £133 -17.44% 6
East of England -9 32 £180 +28.57% 6
Scotland +21 24 £150 -7.69% 3
West Yorkshire +7 21 £200 +60.00% 1
North West -31 20 £173 -13.75% 15
Leeds +16 18 £225 +80.00% 1
Hampshire +16 16 £150 -3.22% 3
Berkshire -2 16 £135 -29.87% 1
Manchester -29 13 £150 -39.69% 9
East Midlands -30 13 £213 +84.78% 6
Somerset +32 12 £153 -19.73% 3
Wiltshire +12 12 £140 +30.23% 1
North Yorkshire +10 10 £150 +30.43% 3
Oxfordshire -20 10 £150 -34.78% 4
Edinburgh +24 9 £125 - 1
Gloucestershire +7 9 £138 -
Hertfordshire -3 9 £183 -13.09% 3
Bristol -6 9 £168 +28.84% 5
City of London -7 9 £189 +1.34% 3
Bath - 9 £153 - 2
Cambridgeshire +25 8 - - 3
Reading +17 8 £143 -59.28%
Bedfordshire -2 8 £100 -9.09%
South Yorkshire -2 8 £128 -22.72% 1
Birmingham -6 8 £140 -18.84% 2

2nd Line Support Skill Set
Top 30 Related IT Skills

For the 6 months to 30 September 2016, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 2nd Line Support in the job title.

1 599 (73.41%) Windows
2 443 (54.29%) Active Directory
3 338 (41.42%) Windows 7
4 311 (38.11%) Microsoft
5 220 (26.96%) MS Office
6 194 (23.77%) Windows Server
7 167 (20.47%) ITIL
8 161 (19.73%) MS Excel
9 125 (15.32%) Office 365
10 116 (14.22%) Citrix
11 114 (13.97%) MS Exchange
12 111 (13.60%) Windows Server 2008
13 101 (12.38%) SCCM
14 100 (12.25%) VMware
15 98 (12.01%) Windows 8
16 85 (10.42%) Windows 10
17 84 (10.29%) Windows XP
18 73 (8.95%) SLA
19 71 (8.70%) Windows Server 2012
20 66 (8.09%) Cisco
21 62 (7.60%) Blackberry
22 59 (7.23%) TCP/IP
22 59 (7.23%) Security Cleared
23 55 (6.74%) Windows Server 2003
24 51 (6.25%) DNS
24 51 (6.25%) DHCP
25 48 (5.88%) Incident Management
26 47 (5.76%) HP
26 47 (5.76%) Finance
27 46 (5.64%) Retail

2nd Line Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 114 (13.97%) MS Exchange
2 38 (4.66%) SharePoint
3 37 (4.53%) Exchange Server 2010
4 36 (4.41%) Skype for Business
5 35 (4.29%) IBM Notes
6 25 (3.06%) Exchange Server 2007
7 20 (2.45%) Blackberry Enterprise Server
8 18 (2.21%) Exchange Server 2003
9 15 (1.84%) Exchange Server 2013
10 7 (0.86%) IIS
11 5 (0.61%) SharePoint 2010
12 4 (0.49%) Exchange Server 2000
13 3 (0.37%) CMS
14 2 (0.25%) Apache
14 2 (0.25%) IBM Domino
14 2 (0.25%) SharePoint 2013
14 2 (0.25%) SharePoint Server
15 1 (0.12%) BizTalk Server
15 1 (0.12%) Joomla!
15 1 (0.12%) Live Communications Server
Applications
1 220 (26.96%) MS Office
2 161 (19.73%) MS Excel
3 6 (0.74%) MS PowerPoint
4 4 (0.49%) Acrobat
5 3 (0.37%) MS Visio
6 2 (0.25%) Adobe Illustrator
6 2 (0.25%) InDesign
6 2 (0.25%) SOLIDWORKS
7 1 (0.12%) Adobe Creative Suite
7 1 (0.12%) AutoCAD
7 1 (0.12%) MS Project
7 1 (0.12%) Photoshop
7 1 (0.12%) Spreadsheet
Business Applications
1 10 (1.23%) RMDS
2 8 (0.98%) Dynamics CRM
3 7 (0.86%) Eikon
4 4 (0.49%) Remedy ITSM
5 1 (0.12%) assyst
5 1 (0.12%) Dynamics AX
5 1 (0.12%) Dynamics GP
5 1 (0.12%) Visualfiles
Cloud Services
1 125 (15.32%) Office 365
2 18 (2.21%) Microsoft Azure
3 17 (2.08%) Yammer
4 16 (1.96%) OneDrive
5 13 (1.59%) Azure Active Directory
6 2 (0.25%) Google Apps
6 2 (0.25%) Google Drive
6 2 (0.25%) SaaS
7 1 (0.12%) Adobe Creative Cloud
7 1 (0.12%) Mimecast
Communications & Networking
1 59 (7.23%) TCP/IP
2 51 (6.25%) DHCP
2 51 (6.25%) DNS
3 45 (5.51%) LAN
4 44 (5.39%) WAN
5 34 (4.17%) Firewall
6 28 (3.43%) Internet
7 24 (2.94%) VPN
8 22 (2.70%) Skype
8 22 (2.70%) VoIP
8 22 (2.70%) Wireless
9 21 (2.57%) Wi-Fi
10 15 (1.84%) SAN
11 14 (1.72%) Remote Desktop
12 13 (1.59%) IP Telephony
13 11 (1.35%) 3G
13 11 (1.35%) Network Security
14 9 (1.10%) Intranet
15 7 (0.86%) Cisco ASA
15 7 (0.86%) VLAN
Database & Business Intelligence
1 40 (4.90%) SQL Server
2 6 (0.74%) SQL Server 2012
3 3 (0.37%) QlikView
3 3 (0.37%) SAP BI
3 3 (0.37%) SQL Server 2008
4 2 (0.25%) EDRMS
5 1 (0.12%) Oracle Database
5 1 (0.12%) SQL Server 2000
5 1 (0.12%) SQL Server 2005
5 1 (0.12%) SQL Server 2014
Development Applications
1 2 (0.25%) JIRA
2 1 (0.12%) ClearCase
2 1 (0.12%) ClearQuest
2 1 (0.12%) Dreamweaver
2 1 (0.12%) MSI
General
1 47 (5.76%) Finance
2 46 (5.64%) Retail
3 23 (2.82%) Banking
4 16 (1.96%) Telecoms
5 12 (1.47%) Front Office
6 11 (1.35%) Legal
7 10 (1.23%) Retail Banking
8 9 (1.10%) German Language
9 8 (0.98%) Manufacturing
10 6 (0.74%) Automotive
11 5 (0.61%) Marketing
12 4 (0.49%) Advertising
12 4 (0.49%) Back Office
13 3 (0.37%) Investment Banking
13 3 (0.37%) Law
14 2 (0.25%) Billing
14 2 (0.25%) French Language
14 2 (0.25%) Local Government
14 2 (0.25%) Pharmaceutical
14 2 (0.25%) Private Banking
Libraries, Frameworks & Software Standards
1 10 (1.23%) FIX Protocol
1 10 (1.23%) Rendezvous
2 6 (0.74%) HTML
3 5 (0.61%) CSS
4 2 (0.25%) .NET
4 2 (0.25%) COM
4 2 (0.25%) Web Services
5 1 (0.12%) ADO
5 1 (0.12%) Apache Flex
5 1 (0.12%) CSS3
5 1 (0.12%) J2EE
5 1 (0.12%) JSP
5 1 (0.12%) Middleware
5 1 (0.12%) ODBC
5 1 (0.12%) XML
Miscellaneous
1 62 (7.60%) Blackberry
2 34 (4.17%) Analytical Skills
2 34 (4.17%) Smartphone
3 29 (3.55%) Driving Licence
4 21 (2.57%) iPhone
5 18 (2.21%) iPad
6 17 (2.08%) Fat Client
6 17 (2.08%) Thin Client
7 15 (1.84%) NHS
8 13 (1.59%) Video Conferencing
9 10 (1.23%) Foreign Exchange (FX)
9 10 (1.23%) Management Information System
10 8 (0.98%) Computer Science
10 8 (0.98%) Digital Media
11 6 (0.74%) Data Centre
12 5 (0.61%) Life Science
13 4 (0.49%) EPoS
13 4 (0.49%) SCADA
14 3 (0.37%) Enterprise Software
14 3 (0.37%) Informatics
Operating Systems
1 599 (73.41%) Windows
2 338 (41.42%) Windows 7
3 194 (23.77%) Windows Server
4 111 (13.60%) Windows Server 2008
5 98 (12.01%) Windows 8
6 85 (10.42%) Windows 10
7 84 (10.29%) Windows XP
8 71 (8.70%) Windows Server 2012
9 55 (6.74%) Windows Server 2003
10 37 (4.53%) Mac OS X
11 29 (3.55%) Linux
12 25 (3.06%) Android
13 21 (2.57%) Apple iOS
14 19 (2.33%) Unix
15 10 (1.23%) CentOS
15 10 (1.23%) Mac OS
15 10 (1.23%) Windows Vista
16 7 (0.86%) Ubuntu
17 6 (0.74%) Red Hat Enterprise Linux
18 5 (0.61%) Windows 2000
Processes & Methodologies
1 167 (20.47%) ITIL
2 48 (5.88%) Incident Management
3 45 (5.51%) Service Management
4 39 (4.78%) Migration
4 39 (4.78%) Problem Management
5 21 (2.57%) CRM
6 20 (2.45%) Root Cause Analysis
7 17 (2.08%) Service Delivery
8 16 (1.96%) Change Management
9 15 (1.84%) Disaster Recovery
9 15 (1.84%) ITIL V3
10 14 (1.72%) Asset Management
11 11 (1.35%) ERP
11 11 (1.35%) Software Delivery
12 10 (1.23%) Algorithmic Trading
12 10 (1.23%) Data Protection
12 10 (1.23%) Electronic Trading
12 10 (1.23%) Market Making
13 9 (1.10%) ITSM
13 9 (1.10%) Release Management
Programming Languages
1 41 (5.02%) SQL
2 12 (1.47%) C
3 10 (1.23%) Java
3 10 (1.23%) PowerShell
3 10 (1.23%) Python
4 9 (1.10%) JavaScript
4 9 (1.10%) PHP
5 6 (0.74%) Shell Script
6 1 (0.12%) C#
6 1 (0.12%) PL/SQL
6 1 (0.12%) VB
6 1 (0.12%) VB6
6 1 (0.12%) VBA
Qualifications
1 59 (7.23%) Security Cleared
2 41 (5.02%) Microsoft Certification
3 39 (4.78%) SC Cleared
4 29 (3.55%) Degree
5 23 (2.82%) MCP
6 21 (2.57%) MCSE
7 19 (2.33%) Cisco Certification
7 19 (2.33%) ITIL Certification
8 18 (2.21%) CCNA
9 15 (1.84%) BPSS Clearance
9 15 (1.84%) DBS Check
10 11 (1.35%) MCSA
11 9 (1.10%) A+ Certification
12 6 (0.74%) MCDST
13 5 (0.61%) DV Cleared
13 5 (0.61%) MCITP
13 5 (0.61%) Network+ Certification
14 4 (0.49%) MCTS
14 4 (0.49%) MOS
15 3 (0.37%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 73 (8.95%) SLA
2 13 (1.59%) Disclosure Scotland
3 3 (0.37%) HL7
4 1 (0.12%) PCI DSS
System Software
1 443 (54.29%) Active Directory
2 41 (5.02%) XenApp
3 40 (4.90%) VMware Infrastructure
4 27 (3.31%) Hyper-V
5 15 (1.84%) vSphere
6 13 (1.59%) XenDesktop
7 11 (1.35%) Microsoft App-V
8 8 (0.98%) Terminal Services
9 7 (0.86%) Virtual Desktop
10 4 (0.49%) Virtual Machines
10 4 (0.49%) VMware ESXi
10 4 (0.49%) XenServer
11 2 (0.25%) Terminal Server
11 2 (0.25%) Virtual Servers
11 2 (0.25%) VMware Server
12 1 (0.12%) BitLocker
12 1 (0.12%) Citrix Presentation Server
12 1 (0.12%) Firmware
12 1 (0.12%) KVM
12 1 (0.12%) VMware ESX
Systems Management
1 101 (12.38%) SCCM
2 10 (1.23%) Backup Exec
3 7 (0.86%) Norton AntiVirus
3 7 (0.86%) WSUS
4 6 (0.74%) Systems Management Server (SMS)
5 5 (0.61%) McAfee ePO
6 4 (0.49%) AirWatch
6 4 (0.49%) OpenView Configuration Management
6 4 (0.49%) SCOM
6 4 (0.49%) Tivoli Storage Manager
7 3 (0.37%) DameWare
7 3 (0.37%) Microsoft Clustering
8 2 (0.25%) BladeLogic
8 2 (0.25%) BMC Marimba
8 2 (0.25%) Grafana
8 2 (0.25%) HP SIM
8 2 (0.25%) Nagios
8 2 (0.25%) SafeCom
8 2 (0.25%) Symantec Endpoint Protection
8 2 (0.25%) Tivoli
Vendors
1 311 (38.11%) Microsoft
2 116 (14.22%) Citrix
3 100 (12.25%) VMware
4 66 (8.09%) Cisco
5 47 (5.76%) HP
6 35 (4.29%) Apple
6 35 (4.29%) Lotus
7 23 (2.82%) LANDesk
8 20 (2.45%) Oracle
9 19 (2.33%) Dell
10 17 (2.08%) Reuters
11 14 (1.72%) Remedy
12 13 (1.59%) Avaya
12 13 (1.59%) Symantec
13 11 (1.35%) Google
14 10 (1.23%) Currenex
14 10 (1.23%) FXall
14 10 (1.23%) ServiceNow
14 10 (1.23%) ThinPrint
14 10 (1.23%) TIBCO
Bristol, Avon
Austin Fraser
Rate: £200 - £230 per day
Posted: 3 hours ago
Cardiff, South Glamorgan
Square One Resources
Rate: From £150 to £180 per day
Posted: 21 hours ago
Fareham, Hampshire
Spectrum IT Recruitment (South) Ltd
Posted: Yesterday
Poole, Dorset
Experis Ltd
Rate: £150 - £180 per day
Posted: Yesterday
Cardiff, South Glamorgan
IntaPeople
Rate: £120 - £180 per annum
Posted: 20 hours ago
UK
Randstad Technologies
Rate: £1 per day
Posted: 19 hours ago
City, London
Ebury
Rate: £18.00 - £20.00 per hour
Posted: Yesterday
Ayr, Ayrshire
Spring Technology
Posted: Yesterday
Exeter, Devon
Computer People
Posted: 3 days ago
West London
Complete Tech Limited
Rate: Up to £200 per day
Posted: Yesterday
London
Marcus Donald People
Rate: £150 - £180 per day
Posted: 3 days ago
Derby
Nigel Frank International
Rate: £150 - £250 per annum
Posted: Yesterday
London
Marcus Donald People
Rate: £190 - £200 per day
Posted: Yesterday
Bristol, Avon
Experis Ltd
Rate: £110 - £150 per day
Posted: 3 days ago
Dorset
Spectrum IT Recruitment (South) Ltd
Rate: £150 per day
Posted: 4 days ago
Middlesbrough, Cleveland
HAYS INFORMATION TECHNOLOGY
Rate: £13.00 - £14.83 per hour
Posted: 4 days ago
Newcastle Upon Tyne, Tyne and Wear
Technology Sourcing Limited
Rate: Market Leading
Posted: 3 days ago
Stockport
Real Staffing
Rate: £20000 - £26000 per annum + competitive
Posted: 7 days ago
UK
Recruit 121 Group
Rate: £40,000 - £55,000 per year
Posted: 22 days ago