The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 2 September 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
2 Sep 2015
Same period 2014 Same period 2013
Second Line Support
Rank 261 220 261
Rank change year-on-year
-41 +41
Contract jobs requiring a 2nd Line Support 512 551 393
As % of all contract IT jobs located in the UK 0.86% 0.97% 0.74%
As % of the Job Titles category 0.93% 1.06% 0.79%
Number of daily rates quoted 225 238 125
Average daily rate
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of your Daily Rate
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£170 £160 £150
Average daily rate % change year-on-year
+6.25% +6.66%
90% offered a daily rate of more than £110 £115 £100
10% offered a daily rate of more than £250 £241 £223
UK excluding London average daily rate £160 £165 £146
% change year-on-year
-3.03% +13.20%
Number of hourly rates quoted 166 149 150
Average hourly rate £15.00 £15.00 £15.50
Average hourly rate % change year-on-year
- -3.22%
90% offered a hourly rate of more than £11.50 £10.50 £11.00
10% offered a hourly rate of more than £21.75 £20.75 £23.05
UK excluding London average hourly rate £15.00 £14.00 £15.00
% change year-on-year
+7.14% -6.66%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
54988 52129 49569
As % of all contract IT jobs located in the UK 92.79% 92.20% 92.82%
Number of daily rates quoted 35155 31640 29452
Average daily rate £400 £400 £400
90% offered a daily rate of more than £250 £225 £235
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 2023 2014 2146
Average hourly rate £17.50 £17.00 £17.50
Average hourly rate % change year-on-year
+2.94% -2.85%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £42.50 £40.10 £40.00
UK excluding London average hourly rate £17.24 £17.00 £17.00
% change year-on-year
+1.41% -

2nd Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the UK

2nd Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support within the UK.

2nd Line Support Daily Rate Trend in the UK

2nd Line Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support within the UK over the 3 months to 2 September 2015.

2nd Line Support Daily Rate Histogram in the UK

2nd Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support within the UK.

2nd Line Support Hourly Rate Trend in the UK

2nd Line Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support within the UK over the 3 months to 2 September 2015.

2nd Line Support Hourly Rate Histogram in the UK

2nd Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the UK over the 3 months to 2 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -36 486 £170 +6.25% 124
London -25 166 £178 +16.39% 33
South East -33 95 £175 - 27
North West -3 54 £200 +32.23% 14
East of England +9 41 £140 -12.50% 11
South West +5 41 £129 -31.33% 14
City of London 0 33 £188 +20.96% 4
Manchester -4 33 £193 +67.39% 6
Yorkshire -41 28 £158 -21.25% 5
East Midlands -6 23 £110 -33.33% 10
West Midlands -11 23 £150 -24.87% 7
Hampshire +8 22 £155 -16.21% 4
Oxfordshire -10 20 £230 +58.62% 4
North East -15 17 £195 -18.75% 3
West Yorkshire -39 17 £148 -28.79% 4
Scotland -17 16 £200 +73.91% 1
Berkshire -10 15 £173 -38.66% 5
Tyne and Wear -14 15 £215 -10.41% 2
Newcastle upon Tyne -14 15 £215 -10.41% 2
Surrey -9 14 £145 -17.14% 6
Hertfordshire +6 13 £120 -25.00% 4
Wiltshire +1 12 £105 -40.00% 3
West Sussex -25 12 £188 +56.25% 3
Leeds -39 11 £220 +2.44% 2
Bristol +5 10 £128 +13.33% 4
Liverpool +2 10 £200 +31.14% 3
Essex 0 10 £350 +112.12% 2
Merseyside -1 10 £200 +31.14% 4
Buckinghamshire -4 10 £100 -50.00% 1
Leicestershire +3 9 £110 -

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 2 September 2015, IT contractor jobs within the UK that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 788 (77.56%) Windows
2 569 (56.00%) Active Directory
3 437 (43.01%) Microsoft
4 424 (41.73%) Windows 7
5 294 (28.94%) MS Office
6 221 (21.75%) ITIL
7 199 (19.59%) VMware
8 198 (19.49%) MS Excel
9 196 (19.29%) Windows XP
10 192 (18.90%) MS Exchange
11 190 (18.70%) Citrix
12 186 (18.31%) Windows Server 2008
13 146 (14.37%) Windows Server 2003
14 105 (10.33%) Blackberry
15 104 (10.24%) SLA
16 103 (10.14%) Cisco
17 100 (9.84%) Microsoft Certification
18 94 (9.25%) Windows 8
19 88 (8.66%) DNS
20 85 (8.37%) VMware Infrastructure
21 84 (8.27%) Security Cleared
22 82 (8.07%) Windows Server 2012
23 80 (7.87%) TCP/IP
23 80 (7.87%) Finance
24 78 (7.68%) SCCM
25 77 (7.58%) DHCP
26 76 (7.48%) HP
27 72 (7.09%) LAN
27 72 (7.09%) Exchange Server 2010
28 68 (6.69%) Apple

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 2 September 2015, IT contractor jobs within the UK that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 192 (18.90%) MS Exchange
2 72 (7.09%) Exchange Server 2010
3 46 (4.53%) Lync
3 46 (4.53%) Blackberry Enterprise Server
4 36 (3.54%) SharePoint
4 36 (3.54%) Exchange Server 2007
5 16 (1.57%) Exchange Server 2003
6 14 (1.38%) IBM Notes
7 13 (1.28%) Exchange Server 2013
8 8 (0.79%) SharePoint 2013
9 5 (0.49%) Lotus Domino
9 5 (0.49%) IIS
9 5 (0.49%) WorkSite
10 3 (0.30%) TPMS
10 3 (0.30%) Office Communications Server
11 2 (0.20%) SharePoint Server
11 2 (0.20%) MS Project Server
11 2 (0.20%) CMS
12 1 (0.098%) JBoss
12 1 (0.098%) Apache
Applications
1 294 (28.94%) MS Office
2 198 (19.49%) MS Excel
3 17 (1.67%) MS PowerPoint
4 16 (1.57%) MS Visio
5 4 (0.39%) MS Project
6 3 (0.30%) Acrobat
6 3 (0.30%) Adobe Creative Suite
7 2 (0.20%) AutoCAD
7 2 (0.20%) Spreadsheet
8 1 (0.098%) Photoshop
8 1 (0.098%) Adobe Premiere
8 1 (0.098%) Adobe After Effects
Business Applications
1 6 (0.59%) Dynamics CRM
2 3 (0.30%) SAP Oil and Gas
3 2 (0.20%) assyst
3 2 (0.20%) Remedy ITSM
4 1 (0.098%) Sage 300 ERP
4 1 (0.098%) Eikon
4 1 (0.098%) Oracle Applications
4 1 (0.098%) Dynamics NAV
4 1 (0.098%) ResourceLink
4 1 (0.098%) SAP Business One
Cloud Services
1 65 (6.40%) Office 365
2 2 (0.20%) Google Cloud Platform
2 2 (0.20%) Google Apps
2 2 (0.20%) Cloud Computing
3 1 (0.098%) Microsoft Azure
3 1 (0.098%) Amazon AWS
3 1 (0.098%) SaaS
3 1 (0.098%) Azure Active Directory
Communications & Networking
1 88 (8.66%) DNS
2 80 (7.87%) TCP/IP
3 77 (7.58%) DHCP
4 72 (7.09%) LAN
5 64 (6.30%) WAN
6 48 (4.72%) Firewall
7 37 (3.64%) VPN
7 37 (3.64%) SAN
8 34 (3.35%) VoIP
9 25 (2.46%) Internet
10 21 (2.07%) Wireless
11 15 (1.48%) Wi-Fi
12 13 (1.28%) Ethernet
12 13 (1.28%) LDAP
12 13 (1.28%) IP Telephony
13 10 (0.98%) 3G
14 9 (0.89%) NAS
15 7 (0.69%) SMS
16 6 (0.59%) UMTS
16 6 (0.59%) GPRS
Database & Business Intelligence
1 43 (4.23%) SQL Server
2 12 (1.18%) SQL Server 2008
3 10 (0.98%) SQL Server 2005
4 6 (0.59%) SQL Server 2012
4 6 (0.59%) Oracle Database
5 4 (0.39%) SQL Server Integration Services
6 3 (0.30%) SQL Server 2000
6 3 (0.30%) IDOL
6 3 (0.30%) SQL Server Reporting Services
6 3 (0.30%) Relational Database
7 2 (0.20%) Oracle ODI
7 2 (0.20%) Oracle Database 12c
7 2 (0.20%) MySQL
7 2 (0.20%) Oracle Database 11g
7 2 (0.20%) Oracle9i Database
7 2 (0.20%) Data Warehouse
7 2 (0.20%) DTS
7 2 (0.20%) RDBMS
7 2 (0.20%) Oracle Database 10g
8 1 (0.098%) MS Access
Development Applications
1 3 (0.30%) JIRA
2 2 (0.20%) ERwin
2 2 (0.20%) MSI
3 1 (0.098%) Jenkins
3 1 (0.098%) SQL Server Management Studio (SSMS)
General
1 80 (7.87%) Finance
2 37 (3.64%) Telecoms
3 30 (2.95%) Retail
4 22 (2.17%) Law
4 22 (2.17%) Legal
5 14 (1.38%) Banking
6 13 (1.28%) Manufacturing
7 11 (1.08%) Local Government
8 10 (0.98%) French Language
9 7 (0.69%) Back Office
10 6 (0.59%) German Language
10 6 (0.59%) Marketing
11 5 (0.49%) Japanese Language
12 3 (0.30%) Electronics
12 3 (0.30%) Financial Institution
12 3 (0.30%) Multimedia
12 3 (0.30%) Games
13 2 (0.20%) Investment Banking
13 2 (0.20%) Advertising
13 2 (0.20%) Publishing
Libraries, Frameworks & Software Standards
1 5 (0.49%) COM
2 4 (0.39%) HTML
3 2 (0.20%) Middleware
3 2 (0.20%) Web Services
3 2 (0.20%) XML
3 2 (0.20%) Oracle Fusion
3 2 (0.20%) Oracle GoldenGate
4 1 (0.098%) ODBC
4 1 (0.098%) X-Windows
4 1 (0.098%) ActiveMQ
4 1 (0.098%) Ruby on Rails
4 1 (0.098%) Application Packaging
4 1 (0.098%) FIX Protocol
4 1 (0.098%) Software Packaging
4 1 (0.098%) .NET
4 1 (0.098%) CSS
Miscellaneous
1 105 (10.33%) Blackberry
2 39 (3.84%) NHS
3 29 (2.85%) iPhone
3 29 (2.85%) Analytical Skills
4 25 (2.46%) Data Centre
4 25 (2.46%) iPad
4 25 (2.46%) Video Conferencing
4 25 (2.46%) Client/Server
5 15 (1.48%) PDA
6 13 (1.28%) Clustering
7 10 (0.98%) Management Information System
8 9 (0.89%) Thin Client
8 9 (0.89%) Fat Client
9 7 (0.69%) Replication
10 6 (0.59%) EPoS
10 6 (0.59%) Smartphone
11 5 (0.49%) Computer Science
11 5 (0.49%) Handset
11 5 (0.49%) BYOD
12 3 (0.30%) Mobile Computing
Operating Systems
1 788 (77.56%) Windows
2 424 (41.73%) Windows 7
3 196 (19.29%) Windows XP
4 186 (18.31%) Windows Server 2008
5 146 (14.37%) Windows Server 2003
6 94 (9.25%) Windows 8
7 82 (8.07%) Windows Server 2012
8 48 (4.72%) Linux
9 46 (4.53%) Android
10 34 (3.35%) UNIX
11 29 (2.85%) Windows 2000 Server
12 22 (2.17%) Windows Vista
13 17 (1.67%) Mac OS X
14 15 (1.48%) Apple iOS
15 12 (1.18%) Mac OS
16 11 (1.08%) Windows 2000
16 11 (1.08%) Ubuntu
17 9 (0.89%) CentOS
17 9 (0.89%) Red Hat Enterprise Linux
18 4 (0.39%) AIX
Processes & Methodologies
1 221 (21.75%) ITIL
2 47 (4.63%) Incident Management
3 40 (3.94%) Service Management
4 32 (3.15%) Migration
5 21 (2.07%) Project Management
5 21 (2.07%) Problem Management
6 19 (1.87%) Configuration Management
6 19 (1.87%) Service Delivery
7 18 (1.77%) Change Management
7 18 (1.77%) Software Deployment
8 17 (1.67%) CRM
9 16 (1.57%) Asset Management
10 14 (1.38%) Disaster Recovery
10 14 (1.38%) Time Management
11 12 (1.18%) ITSM
12 10 (0.98%) Stakeholder Engagement
13 8 (0.79%) ITIL V3
13 8 (0.79%) Software Delivery
13 8 (0.79%) Server Building
14 7 (0.69%) Software Distribution
Programming Languages
1 67 (6.59%) SQL
2 15 (1.48%) PowerShell
3 6 (0.59%) C
3 6 (0.59%) Python
4 2 (0.20%) VBA
4 2 (0.20%) T-SQL
4 2 (0.20%) Java
4 2 (0.20%) JavaScript
4 2 (0.20%) Perl
5 1 (0.098%) PL/SQL
5 1 (0.098%) VBScript
5 1 (0.098%) VB
5 1 (0.098%) Shell Script
5 1 (0.098%) Ruby
5 1 (0.098%) C#
Qualifications
1 100 (9.84%) Microsoft Certification
2 84 (8.27%) Security Cleared
3 58 (5.71%) SC Cleared
4 56 (5.51%) MCSE
5 50 (4.92%) MCP
6 46 (4.53%) Cisco Certification
7 42 (4.13%) CCNA
8 35 (3.44%) Degree
9 24 (2.36%) MCSA
10 21 (2.07%) MCITP
11 19 (1.87%) DV Cleared
11 19 (1.87%) ITIL Certification
12 14 (1.38%) MCTS
13 10 (0.98%) VMware Certified Professional (VCP)
14 9 (0.89%) MCDST
15 8 (0.79%) CCNP
16 7 (0.69%) Network+ Certification
16 7 (0.69%) CCA
16 7 (0.69%) Citrix Certification
16 7 (0.69%) A+ Certification
Quality Assurance & Compliance
1 104 (10.24%) SLA
2 3 (0.30%) QA
3 2 (0.20%) Data Quality
4 1 (0.098%) ISO/IEC 27001
4 1 (0.098%) ISO 9000
System Software
1 569 (56.00%) Active Directory
2 85 (8.37%) VMware Infrastructure
3 42 (4.13%) XenApp
4 24 (2.36%) Hyper-V
5 16 (1.57%) vSphere
6 8 (0.79%) VMware ESX
7 7 (0.69%) Microsoft App-V
7 7 (0.69%) Terminal Services
8 6 (0.59%) VMware Server
8 6 (0.59%) XenServer
8 6 (0.59%) XenDesktop
9 4 (0.39%) VMware ESXi
10 2 (0.20%) Tivoli Workload Scheduler
10 2 (0.20%) Citrix Presentation Server
11 1 (0.098%) Terminal Server
11 1 (0.098%) ISA Server
11 1 (0.098%) Samba
11 1 (0.098%) DFS Replication
11 1 (0.098%) NFS
11 1 (0.098%) Forefront TMG
Systems Management
1 78 (7.68%) SCCM
2 33 (3.25%) Backup Exec
3 21 (2.07%) Norton AntiVirus
4 8 (0.79%) OpenView Configuration Management
5 7 (0.69%) WSUS
5 7 (0.69%) McAfee ePO
5 7 (0.69%) AirWatch
6 5 (0.49%) Systems Management Server (SMS)
6 5 (0.49%) SCOM
6 5 (0.49%) DameWare
7 4 (0.39%) NetBackup
7 4 (0.39%) Tivoli
8 3 (0.30%) Cisco IPCC
8 3 (0.30%) Casper Suite
8 3 (0.30%) Cisco UCCE
8 3 (0.30%) Symantec Enterprise Vault
9 2 (0.20%) Nessus
9 2 (0.20%) Cisco CUCM
9 2 (0.20%) Unicenter
9 2 (0.20%) Tivoli Storage Manager
Vendors
1 437 (43.01%) Microsoft
2 199 (19.59%) VMware
3 190 (18.70%) Citrix
4 103 (10.14%) Cisco
5 76 (7.48%) HP
6 68 (6.69%) Apple
7 48 (4.72%) Symantec
8 44 (4.33%) Dell
9 33 (3.25%) Remedy
10 29 (2.85%) McAfee
11 21 (2.07%) Oracle
12 16 (1.57%) Adobe
13 14 (1.38%) Lotus
13 14 (1.38%) Red Hat
14 12 (1.18%) Sophos
14 12 (1.18%) LANDesk
15 10 (0.98%) Splunk
15 10 (0.98%) IBM
16 9 (0.89%) CA
16 9 (0.89%) CheckPoint
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Rate: From £160 to £160 per annum
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