The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 5 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
5 May 2015
Same period 2014 Same period 2013
Second Line Support
Rank 233 216 228
Rank change year-on-year
-17 +12
Contract jobs requiring a 2nd Line Support 504 505 415
As % of all contract IT jobs located in the UK 0.90% 0.93% 0.87%
As % of the Job Titles category 0.98% 1.00% 0.94%
Number of daily rates quoted 197 179 111
Average daily rate
Keep up to 90%
of your Daily Rate
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£160 £150 £170
Average daily rate % change year-on-year
+6.66% -11.76%
90% offered a daily rate of more than £113 £110 £110
10% offered a daily rate of more than £230 £233 £250
UK excluding London average daily rate £155 £145 £155
% change year-on-year
+6.89% -6.45%
Number of hourly rates quoted 177 176 160
Average hourly rate £16.00 £16.00 £15.00
Average hourly rate % change year-on-year
- +6.66%
90% offered a hourly rate of more than £11.95 £12.00 £11.00
10% offered a hourly rate of more than £22.50 £22.00 £21.00
UK excluding London average hourly rate £14.50 £14.50 £15.00
% change year-on-year
- -3.33%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51607 50411 43965
As % of all contract IT jobs located in the UK 92.30% 92.36% 92.42%
Number of daily rates quoted 31422 30973 25103
Average daily rate £400 £388 £400
Average daily rate % change year-on-year
+3.22% -3.12%
90% offered a daily rate of more than £250 £230 £240
10% offered a daily rate of more than £550 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 2048 2023 2174
Average hourly rate £17.22 £17.50 £18.43
Average hourly rate % change year-on-year
-1.60% -5.04%
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £42.50 £42.50 £40.50
UK excluding London average hourly rate £16.72 £17.50 £17.50
% change year-on-year
-4.45% -

2nd Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the UK

2nd Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support within the UK.

2nd Line Support Daily Rate Trend in the UK

2nd Line Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support within the UK over the 3 months to 5 May 2015.

2nd Line Support Daily Rate Histogram in the UK

2nd Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support within the UK.

2nd Line Support Hourly Rate Trend in the UK

2nd Line Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support within the UK over the 3 months to 5 May 2015.

2nd Line Support Hourly Rate Histogram in the UK

2nd Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the UK over the 3 months to 5 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -23 454 £165 +10.00% 118
London +4 150 £165 +3.12% 33
South East -51 78 £155 +14.81% 34
South West +28 55 £138 -12.00% 6
Yorkshire +1 44 £180 +20.00% 9
East of England +21 39 £133 -17.18% 14
West Yorkshire +18 35 £185 +23.33% 6
North West -27 35 £145 +20.83% 9
City of London +7 34 £200 +31.14% 4
West Midlands -24 31 £214 -5.00% 12
Scotland +12 30 £179 +45.91% 2
Leeds +9 30 £185 +23.33% 5
Berkshire +2 25 £153 -4.68% 5
Manchester -1 24 £148 +28.26% 6
Hertfordshire +3 19 £175 +9.37% 3
Aberdeen - 17 £230 - 1
Oxfordshire -29 14 £165 +65.00% 3
Surrey -5 13 £120 -17.94% 7
East Midlands -27 13 £123 -5.76% 1
Reading +8 12 £176 -13.20% 3
Bristol +11 11 £120 - 2
North East 0 11 £125 -46.44%
Cornwall - 11 £100 - 1
Wiltshire +11 10 - -
Tyne and Wear +1 9 £125 -46.44%
Newcastle upon Tyne 0 9 £125 -46.44%
Hampshire -19 9 £150 -9.09% 8
Dorset +9 8 £165 +20.00% 1
Birmingham -1 8 £200 -16.66% 2
Edinburgh -7 8 £130 +6.12%

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 5 May 2015, IT contractor jobs within the UK that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 734 (76.22%) Windows
2 524 (54.41%) Active Directory
3 380 (39.46%) Windows 7
4 373 (38.73%) Microsoft
5 290 (30.11%) MS Office
6 218 (22.64%) Windows XP
7 215 (22.33%) ITIL
8 201 (20.87%) MS Exchange
9 181 (18.80%) Windows Server 2008
10 172 (17.86%) Citrix
11 161 (16.72%) VMware
12 151 (15.68%) Windows Server 2003
13 144 (14.95%) MS Excel
14 102 (10.59%) SLA
15 100 (10.38%) Exchange Server 2010
16 97 (10.07%) LAN
17 92 (9.55%) Blackberry
18 90 (9.35%) WAN
18 90 (9.35%) Linux
19 88 (9.14%) HP
20 86 (8.93%) Finance
21 84 (8.72%) Microsoft Certification
22 81 (8.41%) Cisco
23 79 (8.20%) TCP/IP
24 77 (8.00%) Windows Server 2012
25 76 (7.89%) SCCM
26 74 (7.68%) DNS
27 72 (7.48%) Windows 8
27 72 (7.48%) Security Cleared
28 66 (6.85%) DHCP

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 5 May 2015, IT contractor jobs within the UK that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 201 (20.87%) MS Exchange
2 100 (10.38%) Exchange Server 2010
3 48 (4.98%) SharePoint
4 44 (4.57%) Lync
5 33 (3.43%) Blackberry Enterprise Server
6 30 (3.12%) IBM Notes
7 24 (2.49%) Exchange Server 2007
8 18 (1.87%) Exchange Server 2003
9 16 (1.66%) IIS
10 11 (1.14%) Exchange Server 2013
11 5 (0.52%) SharePoint 2010
12 4 (0.42%) WorkSite
12 4 (0.42%) SharePoint 2013
12 4 (0.42%) Office Communications Server
13 3 (0.31%) Lotus Domino
14 2 (0.21%) SharePoint Server
14 2 (0.21%) CMS
14 2 (0.21%) MS Project Server
15 1 (0.10%) WebSphere
15 1 (0.10%) Apache
Applications
1 290 (30.11%) MS Office
2 144 (14.95%) MS Excel
3 16 (1.66%) MS Visio
4 7 (0.73%) MS PowerPoint
5 5 (0.52%) MS Project
5 5 (0.52%) Adobe Creative Suite
6 3 (0.31%) Final Cut Pro
6 3 (0.31%) Acrobat
7 2 (0.21%) AutoCAD
7 2 (0.21%) Spreadsheet
Business Applications
1 4 (0.42%) Eikon
2 2 (0.21%) assyst
3 1 (0.10%) ResourceLink
3 1 (0.10%) Remedy ITSM
3 1 (0.10%) SAP FI-AP
3 1 (0.10%) Oracle General Ledger
3 1 (0.10%) Magento
3 1 (0.10%) SAP FI
3 1 (0.10%) Oracle Applications
3 1 (0.10%) HFM
3 1 (0.10%) Cognos TM1
3 1 (0.10%) IntelliMatch
Cloud Services
1 61 (6.33%) Office 365
2 3 (0.31%) Cloud Computing
3 2 (0.21%) Google Cloud Platform
4 1 (0.10%) Mimecast
4 1 (0.10%) Google Apps
Communications & Networking
1 97 (10.07%) LAN
2 90 (9.35%) WAN
3 79 (8.20%) TCP/IP
4 74 (7.68%) DNS
5 66 (6.85%) DHCP
6 53 (5.50%) Firewall
7 44 (4.57%) VoIP
8 37 (3.84%) VPN
9 31 (3.22%) SAN
10 18 (1.87%) Wireless
11 17 (1.77%) LDAP
12 14 (1.45%) Internet
13 13 (1.35%) Wi-Fi
14 9 (0.93%) 3G
15 8 (0.83%) Broadband
15 8 (0.83%) SSL
16 7 (0.73%) VLAN
17 6 (0.62%) 2G
17 6 (0.62%) IP Telephony
17 6 (0.62%) GPRS
Database & Business Intelligence
1 40 (4.15%) SQL Server
2 9 (0.93%) SQL Server 2008
3 6 (0.62%) Oracle Database
4 3 (0.31%) Relational Database
4 3 (0.31%) IDOL
4 3 (0.31%) SQL Server 2005
5 2 (0.21%) Oracle Reports
5 2 (0.21%) Oracle Discoverer
5 2 (0.21%) RDBMS
6 1 (0.10%) SQL Server 2000
6 1 (0.10%) EDRMS
6 1 (0.10%) FileMaker
6 1 (0.10%) SQL Server Integration Services
6 1 (0.10%) PostgreSQL
6 1 (0.10%) SQL Server 2012
6 1 (0.10%) MySQL
Development Applications
1 1 (0.10%) MSI
1 1 (0.10%) JIRA
General
1 86 (8.93%) Finance
2 35 (3.63%) Retail
2 35 (3.63%) Telecoms
3 29 (3.01%) Banking
4 25 (2.60%) Legal
5 10 (1.04%) Manufacturing
5 10 (1.04%) Law
6 8 (0.83%) Retail Banking
7 4 (0.42%) Pharmaceutical
7 4 (0.42%) Local Government
7 4 (0.42%) Japanese Language
8 3 (0.31%) Marketing
8 3 (0.31%) Dutch Language
8 3 (0.31%) German Language
8 3 (0.31%) Financial Institution
8 3 (0.31%) Investment Banking
9 2 (0.21%) Multimedia
9 2 (0.21%) Back Office
9 2 (0.21%) Advertising
9 2 (0.21%) Publishing
Libraries, Frameworks & Software Standards
1 8 (0.83%) HTML
1 8 (0.83%) .NET
2 3 (0.31%) Application Packaging
3 2 (0.21%) ASP.NET
3 2 (0.21%) COM
3 2 (0.21%) JSP
3 2 (0.21%) EDI
4 1 (0.10%) Web Services
4 1 (0.10%) XML
4 1 (0.10%) CSS
4 1 (0.10%) FIX Protocol
4 1 (0.10%) Software Packaging
4 1 (0.10%) Corona SDK
Miscellaneous
1 92 (9.55%) Blackberry
2 41 (4.26%) Analytical Skills
3 35 (3.63%) NHS
4 27 (2.80%) iPhone
5 23 (2.39%) PDA
6 21 (2.18%) iPad
7 15 (1.56%) Management Information System
8 13 (1.35%) Video Conferencing
9 11 (1.14%) Computer Science
10 8 (0.83%) Clustering
11 6 (0.62%) Smartphone
12 5 (0.52%) Mainframe
12 5 (0.52%) Smartcard
13 4 (0.42%) EPoS
13 4 (0.42%) AS400
13 4 (0.42%) FMCG
13 4 (0.42%) Mobile Computing
14 3 (0.31%) Mathematics
14 3 (0.31%) Handset
14 3 (0.31%) Replication
Operating Systems
1 734 (76.22%) Windows
2 380 (39.46%) Windows 7
3 218 (22.64%) Windows XP
4 181 (18.80%) Windows Server 2008
5 151 (15.68%) Windows Server 2003
6 90 (9.35%) Linux
7 77 (8.00%) Windows Server 2012
8 72 (7.48%) Windows 8
9 40 (4.15%) UNIX
10 36 (3.74%) Windows 2000 Server
11 35 (3.63%) Android
12 21 (2.18%) Windows 2000
13 18 (1.87%) Mac OS X
13 18 (1.87%) Ubuntu
14 17 (1.77%) Red Hat Enterprise Linux
15 16 (1.66%) CentOS
15 16 (1.66%) Windows Vista
16 14 (1.45%) HPUX
17 13 (1.35%) Apple iOS
18 6 (0.62%) Windows NT
Processes & Methodologies
1 215 (22.33%) ITIL
2 49 (5.09%) Incident Management
3 40 (4.15%) Migration
4 32 (3.32%) Service Management
5 21 (2.18%) Service Delivery
6 20 (2.08%) Configuration Management
7 18 (1.87%) Project Management
8 16 (1.66%) Change Management
9 13 (1.35%) CRM
10 11 (1.14%) Knowledge Management
10 11 (1.14%) Problem Management
10 11 (1.14%) Workflow
10 11 (1.14%) Time Management
11 10 (1.04%) Continuous Improvement
11 10 (1.04%) Business Intelligence
12 9 (0.93%) Disaster Recovery
13 8 (0.83%) E-Commerce
13 8 (0.83%) Asset Management
13 8 (0.83%) Change Control
13 8 (0.83%) Fault Management
Programming Languages
1 66 (6.85%) SQL
2 20 (2.08%) PowerShell
3 11 (1.14%) Python
4 7 (0.73%) VBA
5 6 (0.62%) Perl
6 5 (0.52%) C++
7 4 (0.42%) Java
7 4 (0.42%) JavaScript
8 3 (0.31%) C
8 3 (0.31%) PHP
8 3 (0.31%) T-SQL
8 3 (0.31%) Bash Shell
9 1 (0.10%) AWK
9 1 (0.10%) Korn
9 1 (0.10%) C-shell
9 1 (0.10%) VBScript
9 1 (0.10%) PL/SQL
9 1 (0.10%) C#
Qualifications
1 84 (8.72%) Microsoft Certification
2 72 (7.48%) Security Cleared
3 52 (5.40%) SC Cleared
4 49 (5.09%) MCSE
5 48 (4.98%) MCP
6 36 (3.74%) Cisco Certification
7 33 (3.43%) Degree
8 32 (3.32%) CCNA
9 23 (2.39%) ITIL Certification
10 22 (2.28%) DV Cleared
11 16 (1.66%) MCSA
12 10 (1.04%) MCITP
13 9 (0.93%) MCDST
14 8 (0.83%) CCNP
14 8 (0.83%) A+ Certification
15 6 (0.62%) VMware Certified Professional (VCP)
15 6 (0.62%) ITIL Foundation Certificate
16 4 (0.42%) Citrix Certification
17 3 (0.31%) MCSD
17 3 (0.31%) Network+ Certification
Quality Assurance & Compliance
1 102 (10.59%) SLA
2 1 (0.10%) QA
System Software
1 524 (54.41%) Active Directory
2 53 (5.50%) VMware Infrastructure
3 34 (3.53%) XenApp
4 21 (2.18%) Terminal Services
5 16 (1.66%) Hyper-V
6 11 (1.14%) vSphere
7 9 (0.93%) VMware ESX
8 8 (0.83%) VMware Server
8 8 (0.83%) XenDesktop
9 4 (0.42%) XenServer
9 4 (0.42%) VMware ESXi
10 3 (0.31%) Firmware
10 3 (0.31%) Terminal Server
11 2 (0.21%) ISA Server
11 2 (0.21%) Microsoft App-V
11 2 (0.21%) Forefront TMG
12 1 (0.10%) Xen
12 1 (0.10%) Citrix Presentation Server
12 1 (0.10%) KVM
12 1 (0.10%) BitLocker
Systems Management
1 76 (7.89%) SCCM
2 16 (1.66%) Backup Exec
3 12 (1.25%) WSUS
4 8 (0.83%) Norton AntiVirus
5 6 (0.62%) OpenView Configuration Management
5 6 (0.62%) SCOM
5 6 (0.62%) DameWare
6 4 (0.42%) Systems Management Server (SMS)
6 4 (0.42%) AirWatch
7 3 (0.31%) HP Data Protector
7 3 (0.31%) BMC Marimba
8 2 (0.21%) ServiceCenter
8 2 (0.21%) McAfee ePO
8 2 (0.21%) ARCserve
8 2 (0.21%) NetBackup
8 2 (0.21%) Symantec Endpoint Protection
9 1 (0.10%) XenMobile
9 1 (0.10%) Casper Suite
9 1 (0.10%) ZENworks
9 1 (0.10%) MAILsweeper
Vendors
1 373 (38.73%) Microsoft
2 172 (17.86%) Citrix
3 161 (16.72%) VMware
4 88 (9.14%) HP
5 81 (8.41%) Cisco
6 48 (4.98%) Apple
7 40 (4.15%) Symantec
8 35 (3.63%) Dell
9 30 (3.12%) Lotus
10 29 (3.01%) Remedy
11 26 (2.70%) Red Hat
12 25 (2.60%) Adobe
13 19 (1.97%) McAfee
14 17 (1.77%) Splunk
14 17 (1.77%) Oracle
15 13 (1.35%) Avaya
16 12 (1.25%) Mitel
17 8 (0.83%) Altiris
17 8 (0.83%) LANDesk
17 8 (0.83%) IBM
London
Certes Computing Ltd
Rate: 15 p/h +
Posted: 8 hours ago
Cambridgeshire
TEKsystems
Posted: 12 hours ago
Aberdeen, Aberdeenshire
Eaglecliff
Rate: From £200 to £265 per day (Negotiable)
Posted: 14 hours ago
London
Opus Recruitment Solutions Ltd
Rate: £150 - £160 per day
Posted: 4 days ago
Skipton, North Yorkshire
HAYS INFORMATION TECHNOLOGY
Rate: Negotiable
Posted: 5 days ago
Leeds, West Yorkshire
Integrity IT Solutions
Rate: From £15 to £20 per hour
Posted: 5 days ago
Coventry, West Midlands (County)
Unitemps
Rate: From £24,775 to £24,775 per annum
Posted: 5 days ago
Berkshire
TEKsystems
Rate: £30 - £32 per annum
Posted: 5 days ago
London
TLP Consultancy Ltd.
Rate: Market Rate
Posted: 5 days ago
Staines, Middlesex
CPS Group UK
Rate: £130 - £140 per day
Posted: 5 days ago
Bristol, Avon
Opus Recruitment Solutions Ltd
Rate: £100 - £140 per day
Posted: 5 days ago
London
Venn Group
Rate: £13 - £17 Per Hour
Posted: 6 days ago
London
Etech Partners
Rate: From £140 to £150 per day
Posted: 6 days ago
City, London
Lorien Resourcing
Posted: 6 days ago
Manchester, Lancashire
Oscar Associates (UK) Ltd
Rate: £15 - £20 per hour
Posted: 6 days ago
North London
Marcus Donald People
Rate: £8 - £10 per hour
Posted: 6 days ago
Reading, Berkshire
Global Technology Solutions Ltd
Rate: £21.55 per hour
Posted: 6 days ago
City, London
Lorien Resourcing
Posted: 6 days ago
Dudley
Interquest - Korus Group - Brighton
Rate: £10 - £12 per hour
Posted: 7 days ago
Berkshire
Explore Group
Rate: £300 - £350 per day
Posted: 14 days ago