The first table below looks at the demand for the 2nd Line Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 30 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Jul 2014
Same period 2013 Same period 2012
Second Line Support
Rank 201 249 211
Rank change year-on-year
+48 -38
Contract jobs requiring a 2nd Line Support 548 380 512
As % of all contract IT jobs located in the UK 1.00% 0.74% 0.89%
As % of the Job Titles category 1.09% 0.80% 0.96%
Number of daily rates quoted 223 123 131
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£155 £150 £143
Average daily rate % change year-on-year
+3.33% +5.26%
90% offered a daily rate of more than £110 £100 £101
10% offered a daily rate of more than £238 £210 £225
UK excluding London average daily rate £160 £150 £140
% change year-on-year
+6.66% +7.14%
Number of hourly rates quoted 166 149 204
Average hourly rate £15.00 £16.00 £15.50
Average hourly rate % change year-on-year
-6.25% +3.22%
90% offered a hourly rate of more than £11.50 £11.00 £12.00
10% offered a hourly rate of more than £20.50 £23.00 £20.85
UK excluding London average hourly rate £14.44 £15.10 £14.78
% change year-on-year
-4.40% +2.21%
Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50456 47310 53463
As % of all contract IT jobs located in the UK 92.34% 92.54% 92.51%
Number of daily rates quoted 30591 27725 29826
Average daily rate £400 £400 £390
Average daily rate % change year-on-year
- +2.56%
90% offered a daily rate of more than £225 £230 £238
10% offered a daily rate of more than £550 £575 £558
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 1991 2124 2715
Average hourly rate £16.50 £17.50 £19.00
Average hourly rate % change year-on-year
-5.71% -7.89%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £37.80 £40.00 £40.60
UK excluding London average hourly rate £16.50 £17.00 £18.50
% change year-on-year
-2.94% -8.10%

2nd Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the UK

2nd Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support within the UK.

2nd Line Support Daily Rate Trend in the UK

2nd Line Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support within the UK over the 3 months to 30 July 2014.

2nd Line Support Daily Rate Histogram in the UK

2nd Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support within the UK.

2nd Line Support Hourly Rate Trend in the UK

2nd Line Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support within the UK over the 3 months to 30 July 2014.

2nd Line Support Hourly Rate Histogram in the UK

2nd Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the UK over the 3 months to 30 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +33 509 £160 +6.66% 137
London +71 186 £148 +1.72% 32
South East -11 103 £153 -7.57% 29
Yorkshire +34 48 £185 +60.86% 20
City of London +13 45 £153 +3.38% 8
West Midlands -4 38 £200 +53.84% 10
East of England -8 37 £160 +0.78% 11
North West +16 35 £150 +22.44% 6
West Yorkshire +23 31 £186 +68.63% 15
South West -16 30 £225 +73.07% 12
Leeds +21 29 £193 - 9
East Midlands +9 28 £163 +8.33% 15
Scotland -3 27 £110 - 2
Surrey +11 21 £160 +6.66% 6
West Sussex +3 18 £123 - 4
Manchester +2 17 £133 -1.85% 4
Hampshire -10 16 £173 +72.50% 5
Berkshire -20 14 £239 +43.60% 7
Hertfordshire +3 13 £160 -7.24% 6
East Sussex +3 13 £100 -52.38%
Nottinghamshire +17 12 £160 - 7
Cheshire +14 11 £150 - 1
Oxfordshire +5 11 - - 2
Birmingham -4 11 £150 +22.44% 1
South Yorkshire +1 10 - - 4
Nottingham +16 9 £160 - 7
Cambridgeshire -11 9 £113 - 2
Norwich - 9 £225 - 1
Lewes - 9 £90 -
Norfolk - 9 £225 - 1

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 30 July 2014, IT contractor jobs within the UK that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 833 (78.96%) Windows
2 560 (53.08%) Active Directory
3 476 (45.12%) Windows 7
4 435 (41.23%) Microsoft
5 424 (40.19%) MS Office
6 373 (35.36%) Windows XP
7 233 (22.09%) ITIL
8 222 (21.04%) MS Excel
9 217 (20.57%) Windows Server 2008
10 198 (18.77%) MS Exchange
11 197 (18.67%) Citrix
12 181 (17.16%) Blackberry
13 158 (14.98%) Windows Server 2003
14 119 (11.28%) Cisco
15 115 (10.90%) VMware
16 91 (8.63%) SLA
17 87 (8.25%) Exchange Server 2010
18 85 (8.06%) Finance
19 83 (7.87%) SCCM
20 78 (7.39%) TCP/IP
21 73 (6.92%) LAN
22 70 (6.64%) Lotus
23 69 (6.54%) HP
24 68 (6.45%) Security Cleared
25 66 (6.26%) Microsoft Certification
25 66 (6.26%) IBM Notes
26 65 (6.16%) VPN
27 64 (6.07%) Firewall
28 63 (5.97%) DNS
29 60 (5.69%) WAN

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 30 July 2014, IT contractor jobs within the UK that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 198 (18.77%) MS Exchange
2 87 (8.25%) Exchange Server 2010
3 66 (6.26%) IBM Notes
4 55 (5.21%) Blackberry Enterprise Server
5 39 (3.70%) Exchange Server 2003
6 38 (3.60%) SharePoint
7 35 (3.32%) Exchange Server 2007
8 28 (2.65%) Lync
9 12 (1.14%) Lotus Domino
10 8 (0.76%) SharePoint 2010
11 5 (0.47%) WorkSite
12 3 (0.28%) Quickr
12 3 (0.28%) CMS
13 2 (0.19%) IIS
13 2 (0.19%) SharePoint 2013
13 2 (0.19%) Exchange Server 2013
14 1 (0.095%) WordPress
14 1 (0.095%) Exchange Server 2000
14 1 (0.095%) Documentum
14 1 (0.095%) Apache
Applications
1 424 (40.19%) MS Office
2 222 (21.04%) MS Excel
3 25 (2.37%) MS PowerPoint
4 14 (1.33%) MS Visio
5 10 (0.95%) Acrobat
5 10 (0.95%) MS Project
6 5 (0.47%) Photoshop
7 2 (0.19%) InDesign
8 1 (0.095%) AutoCAD
Business Applications
1 10 (0.95%) assyst
2 5 (0.47%) Dynamics AX
3 3 (0.28%) Eikon
3 3 (0.28%) Cerner Millennium
4 1 (0.095%) Dynamics GP
4 1 (0.095%) Dynamics NAV
4 1 (0.095%) Agresso
Cloud Services
1 38 (3.60%) Office 365
2 4 (0.38%) Google Apps
Communications & Networking
1 78 (7.39%) TCP/IP
2 73 (6.92%) LAN
3 65 (6.16%) VPN
4 64 (6.07%) Firewall
5 63 (5.97%) DNS
6 60 (5.69%) WAN
7 50 (4.74%) DHCP
8 49 (4.64%) Wireless
9 37 (3.51%) VoIP
10 35 (3.32%) Internet
11 23 (2.18%) SAN
12 13 (1.23%) Intranet
13 8 (0.76%) Wi-Fi
13 8 (0.76%) 3G
14 7 (0.66%) IP Telephony
14 7 (0.66%) ADSL
15 6 (0.57%) SMS
15 6 (0.57%) VLAN
16 5 (0.47%) NetScaler
16 5 (0.47%) Network Security
Database & Business Intelligence
1 31 (2.94%) SQL Server
2 14 (1.33%) SQL Server 2008
3 7 (0.66%) Oracle ODI
4 6 (0.57%) Oracle Reports
5 4 (0.38%) SQL Server 2005
6 3 (0.28%) SQL Server 2000
7 2 (0.19%) MS Access
8 1 (0.095%) Oracle Database
8 1 (0.095%) Big Data
8 1 (0.095%) QlikView
8 1 (0.095%) MySQL
8 1 (0.095%) EDRMS
8 1 (0.095%) EDMS
Development Applications
1 9 (0.85%) Team Foundation Server
2 4 (0.38%) MSI
3 2 (0.19%) InstallShield
4 1 (0.095%) JIRA
4 1 (0.095%) Visual Studio
General
1 85 (8.06%) Finance
2 29 (2.75%) Retail
3 28 (2.65%) Banking
4 21 (1.99%) Law
5 17 (1.61%) Legal
6 14 (1.33%) Telecoms
7 12 (1.14%) Back Office
8 9 (0.85%) Manufacturing
9 7 (0.66%) Dutch Language
10 5 (0.47%) Publishing
11 4 (0.38%) Investment Banking
12 3 (0.28%) Financial Institution
12 3 (0.28%) Pharmaceutical
12 3 (0.28%) Games
12 3 (0.28%) Advertising
13 2 (0.19%) French Language
13 2 (0.19%) German Language
14 1 (0.095%) Marketing
14 1 (0.095%) Spanish Language
14 1 (0.095%) General Ledger
Libraries, Frameworks & Software Standards
1 6 (0.57%) MSMQ
2 4 (0.38%) .NET
2 4 (0.38%) HTML
2 4 (0.38%) XML
3 3 (0.28%) J2EE
4 2 (0.19%) CSS
4 2 (0.19%) Spring
5 1 (0.095%) Android SDK
5 1 (0.095%) Application Packaging
5 1 (0.095%) WAP
5 1 (0.095%) Web Services
5 1 (0.095%) OLE
5 1 (0.095%) ASP.NET Web Forms
Miscellaneous
1 181 (17.16%) Blackberry
2 32 (3.03%) iPad
3 31 (2.94%) iPhone
4 23 (2.18%) Video Conferencing
4 23 (2.18%) NHS
5 17 (1.61%) Management Information System
6 11 (1.04%) Smartphone
6 11 (1.04%) Client/Server
7 10 (0.95%) Thin Client
7 10 (0.95%) Fat Client
8 8 (0.76%) Handset
9 5 (0.47%) EPoS
10 4 (0.38%) Mainframe
10 4 (0.38%) Mathematics
10 4 (0.38%) Hedge funds
11 3 (0.28%) FMCG
12 2 (0.19%) Equities
12 2 (0.19%) Chip and PIN
12 2 (0.19%) Computer Science
12 2 (0.19%) CMDB
Operating Systems
1 833 (78.96%) Windows
2 476 (45.12%) Windows 7
3 373 (35.36%) Windows XP
4 217 (20.57%) Windows Server 2008
5 158 (14.98%) Windows Server 2003
6 59 (5.59%) Windows 8
7 58 (5.50%) Linux
8 48 (4.55%) Windows Vista
9 41 (3.89%) Windows 2000
10 39 (3.70%) Windows Server 2012
11 30 (2.84%) UNIX
12 28 (2.65%) Mac OS X
13 22 (2.09%) Apple iOS
14 20 (1.90%) Android
15 18 (1.71%) Ubuntu
15 18 (1.71%) CentOS
16 13 (1.23%) Windows 2000 Server
17 12 (1.14%) Red Hat Enterprise Linux
18 11 (1.04%) HPUX
19 9 (0.85%) Mac OS
Processes & Methodologies
1 233 (22.09%) ITIL
2 58 (5.50%) Incident Management
3 57 (5.40%) Service Management
4 41 (3.89%) Migration
5 26 (2.46%) Change Management
6 22 (2.09%) Service Delivery
7 21 (1.99%) Software Deployment
8 20 (1.90%) Asset Management
9 17 (1.61%) Project Management
9 17 (1.61%) Configuration Management
10 14 (1.33%) Workflow
10 14 (1.33%) CRM
10 14 (1.33%) Time Management
11 13 (1.23%) ITIL V3
12 12 (1.14%) Software Distribution
13 10 (0.95%) ITSM
13 10 (0.95%) Problem Management
13 10 (0.95%) Document Management
13 10 (0.95%) Change Control
14 8 (0.76%) Disaster Recovery
Programming Languages
1 43 (4.08%) SQL
2 16 (1.52%) Python
2 16 (1.52%) C
3 8 (0.76%) Java
4 7 (0.66%) PowerShell
5 3 (0.28%) VBA
5 3 (0.28%) JavaScript
5 3 (0.28%) C#
6 2 (0.19%) PL/SQL
6 2 (0.19%) VBScript
7 1 (0.095%) VC++
Qualifications
1 68 (6.45%) Security Cleared
2 66 (6.26%) Microsoft Certification
3 54 (5.12%) MCP
4 45 (4.27%) SC Cleared
5 35 (3.32%) MCSE
6 26 (2.46%) MCSA
7 22 (2.09%) ITIL Certification
8 14 (1.33%) MCTS
8 14 (1.33%) MCITP
9 13 (1.23%) A+ Certification
9 13 (1.23%) Cisco Certification
10 10 (0.95%) Degree
10 10 (0.95%) DV Cleared
11 8 (0.76%) CCNA
11 8 (0.76%) MCDST
12 7 (0.66%) ITIL Foundation Certificate
13 5 (0.47%) Network+ Certification
14 4 (0.38%) Check Point Certification
15 3 (0.28%) BC Cleared
15 3 (0.28%) MOS
Quality Assurance & Compliance
1 91 (8.63%) SLA
2 5 (0.47%) ISO/IEC 27001
2 5 (0.47%) QA
3 2 (0.19%) Sarbanes-Oxley
3 2 (0.19%) PCI DSS
4 1 (0.095%) COBIT
System Software
1 560 (53.08%) Active Directory
2 59 (5.59%) VMware Infrastructure
3 21 (1.99%) XenApp
4 20 (1.90%) Hyper-V
5 14 (1.33%) Terminal Services
5 14 (1.33%) VMware Server
6 12 (1.14%) Microsoft App-V
7 10 (0.95%) vSphere
8 8 (0.76%) VMware ESX
9 5 (0.47%) XenServer
10 4 (0.38%) XenDesktop
11 3 (0.28%) VMware ESXi
11 3 (0.28%) Citrix Presentation Server
11 3 (0.28%) Terminal Server
11 3 (0.28%) ISA Server
11 3 (0.28%) VMware Workstation
12 1 (0.095%) Forefront TMG
12 1 (0.095%) Microsoft Virtual Server
Systems Management
1 83 (7.87%) SCCM
2 13 (1.23%) Symantec Enterprise Vault
2 13 (1.23%) Backup Exec
2 13 (1.23%) Norton AntiVirus
3 8 (0.76%) WSUS
4 7 (0.66%) OpenView Configuration Management
4 7 (0.66%) Systems Management Server (SMS)
5 5 (0.47%) HP SIM
5 5 (0.47%) SCOM
5 5 (0.47%) DameWare
6 4 (0.38%) MIMEsweeper
6 4 (0.38%) McAfee ePO
7 3 (0.28%) NetBackup
8 2 (0.19%) HP NNM
9 1 (0.095%) Symantec Endpoint Protection
9 1 (0.095%) Cisco CUCM
9 1 (0.095%) FortiGate
9 1 (0.095%) HP Data Protector
9 1 (0.095%) Cacti
9 1 (0.095%) Sysprep
Vendors
1 435 (41.23%) Microsoft
2 197 (18.67%) Citrix
3 119 (11.28%) Cisco
4 115 (10.90%) VMware
5 70 (6.64%) Lotus
6 69 (6.54%) HP
7 42 (3.98%) Symantec
8 39 (3.70%) Apple
9 30 (2.84%) Dell
10 28 (2.65%) McAfee
11 23 (2.18%) Avaya
12 22 (2.09%) Bloomberg
13 19 (1.80%) Altiris
14 18 (1.71%) Adobe
15 17 (1.61%) AppSense
16 16 (1.52%) Splunk
16 16 (1.52%) Oracle
17 14 (1.33%) Red Hat
18 12 (1.14%) Kaspersky
19 11 (1.04%) Salesforce.com
North London
Marcus Donald People
Rate: £13 to £14 per hour
Posted: 4 hours ago
Edinburgh, Midlothian
HAYS INFORMATION TECHNOLOGY
Rate: £100.00 - £110.00 per day
Posted: 7 hours ago
London
Reed Technology - UK Posting Account
Rate: £180 - £220 per day
Posted: 8 hours ago
City, London
McGregor Boyall
Rate: £180 - £220 per day
Posted: 9 hours ago
Wiltshire
Roc Search
Posted: 11 hours ago
Reading, Berkshire
Clearwater People Solutions
Rate: £10 - £15 Per Hour
Posted: 13 hours ago
London
Thebes IT
Posted: Yesterday
Leeds, West Yorkshire
Nationwide People Ltd
Rate: £240 - £250 Per Day NB. shifts of 4 days on/off
Posted: Yesterday
Derbyshire
Progressive Recruitment
Rate: competitive
Posted: 2 days ago
Huddersfield, West Yorkshire
Senitor Associates
Rate: £10 - £15 per hour
Posted: 2 days ago
Leeds
Reed Technology - UK Posting Account
Rate: £180 - £250 per day
Posted: 2 days ago
Oxford, Oxfordshire
X4 Group
Rate: £15 - 17 per hour + DOE
Posted: 2 days ago
Leeds, West Yorkshire
Nationwide People Ltd
Rate: £200 - £250 Per Day
Posted: 2 days ago
Hertfordshire
Austin Fraser
Rate: £150 - £170 per day
Posted: 2 days ago
Reading
Claremont Consulting Limited
Rate: £250 - £350 per day
Posted: 2 days ago
Nottingham, Nottinghamshire
Yoh
Posted: 4 days ago
London
Global Technology Solutions Ltd
Rate: £175 - £184.75 per day
Posted: 5 days ago
West Midlands
Aston Carter
Rate: £300 per day
Posted: 5 days ago
Bristol, Avon
Experis Ltd
Rate: £120.00 - £130.00 per day
Posted: 5 days ago
Romford, Essex
Kyna Associates
Rate: £200 - £250 Per Day
Posted: 5 days ago