The statistics below represent IT contracts advertised across the UK that had 2nd Line Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 27 August 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
27 Aug 2016
Same period 2015 Same period 2014
Second Line Support
Rank 305 246 206
Rank change year-on-year
-59 -40
Contract jobs requiring a 2nd Line Support 382 573 605
As % of all contract IT jobs located in the UK 0.72% 0.98% 1.07%
As % of the Job Titles category 0.76% 1.03% 1.13%
Number of daily rates quoted 208 242 264
Median daily rate £155 £173 £160
Median daily rate % change year-on-year
-10.14% +7.81%
90% offered a daily rate of more than £107 £110 £115
10% offered a daily rate of more than £240 £250 £240
UK excluding London median daily rate £150 £168 £160
% change year-on-year
-10.44% +4.68%
Number of hourly rates quoted 77 199 165
Median hourly rate £15.00 £15.50 £15.00
Median hourly rate % change year-on-year
-3.22% +3.33%
90% offered a hourly rate of more than £11.00 £12.00 £10.70
10% offered a hourly rate of more than £24.10 £21.55 £22.23
UK excluding London median hourly rate £15.00 £15.26 £14.00
% change year-on-year
-1.70% +9.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50506 55381 53413
As % of all contract IT jobs located in the UK 94.73% 94.92% 94.66%
Number of daily rates quoted 32907 35226 32261
Median daily rate £425 £400 £400
Median daily rate % change year-on-year
+6.25% -
90% offered a daily rate of more than £255 £250 £225
10% offered a daily rate of more than £575 £575 £550
UK excluding London median daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 1614 2075 2087
Median hourly rate £16.50 £17.25 £17.00
Median hourly rate % change year-on-year
-4.34% +1.47%
90% offered a hourly rate of more than £10.88 £11.00 £10.57
10% offered a hourly rate of more than £45.00 £42.50 £39.37
UK excluding London median hourly rate £16.50 £17.00 £16.50
% change year-on-year
-2.94% +3.03%

2nd Line Support
Jobs Demand Trend

The demand trend of IT contracts that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the UK

2nd Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support within the UK.

2nd Line Support Daily Rate Trend in the UK

2nd Line Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support within the UK over the 3 months to 27 August 2016.

2nd Line Support Daily Rate Histogram in the UK

2nd Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support within the UK.

2nd Line Support Hourly Rate Trend in the UK

2nd Line Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support within the UK over the 3 months to 27 August 2016.

2nd Line Support Hourly Rate Histogram in the UK

2nd Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the UK over the 3 months to 27 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -76 347 £163 -7.14% 97
London -38 123 £163 -7.14% 34
South East -40 61 £170 -2.85% 24
South West +12 46 £150 +15.38% 4
Yorkshire -1 27 £175 +11.11% 5
East of England -2 26 £148 -15.71% 8
West Midlands -34 25 £125 -16.80% 8
North West -23 23 £175 -12.50% 6
Manchester -20 16 £141 -32.73% 2
Berkshire +3 15 £160 -7.24% 4
Wales +36 14 £135 - 1
South Wales +34 14 £135 - 1
West Yorkshire +1 14 £245 +65.82% 3
Scotland +6 13 £123 -24.61% 2
Somerset +25 12 £168 -11.84% 2
Wiltshire +3 12 £140 +33.33% 1
Leeds 0 12 £245 +11.23% 2
Hertfordshire -2 10 £183 -13.09% 1
Surrey -3 10 £195 +34.48% 5
Hampshire -8 10 £125 -26.47% 5
Oxfordshire -14 9 £135 -41.30% 1
North East -33 9 £218 +11.53% 1
Reading +17 8 £135 -32.50% 2
Tyne and Wear -30 8 £221 +2.90% 1
Buckinghamshire +9 7 £153 +52.50%
City of London +2 7 £150 -18.91% 11
South Yorkshire -3 7 - - 1
Oxford -7 7 £135 +5.88%
East Midlands -21 7 £151 +37.50% 7
Newcastle upon Tyne -37 7 £218 +1.16% 1

2nd Line Support Skill Set
Top 30 Related IT Skills

For the 6 months to 27 August 2016, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 2nd Line Support in the job title.

1 584 (72.28%) Windows
2 436 (53.96%) Active Directory
3 319 (39.48%) Windows 7
4 287 (35.52%) Microsoft
5 220 (27.23%) MS Office
6 203 (25.12%) Windows Server
7 164 (20.30%) MS Excel
8 153 (18.94%) ITIL
9 124 (15.35%) Citrix
9 124 (15.35%) Windows Server 2008
10 114 (14.11%) MS Exchange
11 105 (13.00%) Office 365
12 104 (12.87%) VMware
13 97 (12.00%) Windows 8
14 96 (11.88%) SCCM
15 81 (10.02%) Windows Server 2012
15 81 (10.02%) Windows XP
16 78 (9.65%) Windows 10
17 67 (8.29%) Cisco
18 66 (8.17%) Blackberry
19 64 (7.92%) SLA
20 62 (7.67%) Windows Server 2003
21 59 (7.30%) TCP/IP
21 59 (7.30%) Security Cleared
22 54 (6.68%) Incident Management
23 53 (6.56%) DNS
24 50 (6.19%) DHCP
25 47 (5.82%) Finance
26 46 (5.69%) HP
27 45 (5.57%) WAN

2nd Line Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 114 (14.11%) MS Exchange
2 36 (4.46%) IBM Notes
3 35 (4.33%) Exchange Server 2010
4 31 (3.84%) SharePoint
5 28 (3.47%) Skype for Business
6 25 (3.09%) Exchange Server 2007
7 20 (2.48%) Blackberry Enterprise Server
8 19 (2.35%) Exchange Server 2003
9 13 (1.61%) Exchange Server 2013
10 7 (0.87%) IIS
11 5 (0.62%) SharePoint 2010
12 4 (0.50%) Exchange Server 2000
12 4 (0.50%) IBM Domino
12 4 (0.50%) WordPress
13 3 (0.37%) Apache
14 2 (0.25%) CMS
14 2 (0.25%) SharePoint 2013
14 2 (0.25%) SharePoint Server
15 1 (0.12%) Joomla!
15 1 (0.12%) Live Communications Server
Applications
1 220 (27.23%) MS Office
2 164 (20.30%) MS Excel
3 6 (0.74%) Acrobat
4 5 (0.62%) MS PowerPoint
5 3 (0.37%) MS Visio
6 2 (0.25%) Adobe Illustrator
6 2 (0.25%) InDesign
6 2 (0.25%) SOLIDWORKS
7 1 (0.12%) Adobe Creative Suite
7 1 (0.12%) AutoCAD
7 1 (0.12%) MS Project
7 1 (0.12%) Photoshop
7 1 (0.12%) Spreadsheet
Business Applications
1 14 (1.73%) Dynamics CRM
2 4 (0.50%) assyst
2 4 (0.50%) Eikon
2 4 (0.50%) Remedy ITSM
2 4 (0.50%) RMDS
3 2 (0.25%) SAP Oil and Gas
4 1 (0.12%) Dynamics AX
4 1 (0.12%) Dynamics GP
4 1 (0.12%) Sage 50
Cloud Services
1 105 (13.00%) Office 365
2 13 (1.61%) Microsoft Azure
2 13 (1.61%) OneDrive
2 13 (1.61%) Yammer
3 7 (0.87%) Azure Active Directory
4 2 (0.25%) Google Apps
4 2 (0.25%) Google Drive
5 1 (0.12%) Adobe Creative Cloud
5 1 (0.12%) Mimecast
5 1 (0.12%) SaaS
Communications & Networking
1 59 (7.30%) TCP/IP
2 53 (6.56%) DNS
3 50 (6.19%) DHCP
4 45 (5.57%) WAN
5 44 (5.45%) LAN
6 39 (4.83%) Firewall
7 30 (3.71%) Internet
8 29 (3.59%) VPN
9 24 (2.97%) Wi-Fi
10 22 (2.72%) VoIP
11 21 (2.60%) Wireless
12 17 (2.10%) Skype
13 15 (1.86%) SAN
14 14 (1.73%) 3G
15 13 (1.61%) Intranet
15 13 (1.61%) Remote Desktop
16 11 (1.36%) IP Telephony
16 11 (1.36%) Network Security
17 7 (0.87%) Cisco IOS
17 7 (0.87%) VLAN
Database & Business Intelligence
1 35 (4.33%) SQL Server
2 6 (0.74%) SQL Server 2012
3 3 (0.37%) QlikView
3 3 (0.37%) SAP BI
4 2 (0.25%) EDRMS
4 2 (0.25%) SQL Server 2008
5 1 (0.12%) BusinessObjects
5 1 (0.12%) MS Access
5 1 (0.12%) Oracle Database
5 1 (0.12%) SQL Server 2014
Development Applications
1 2 (0.25%) JIRA
2 1 (0.12%) ClearCase
2 1 (0.12%) ClearQuest
2 1 (0.12%) Dreamweaver
2 1 (0.12%) MSI
2 1 (0.12%) StarTeam
General
1 47 (5.82%) Finance
2 36 (4.46%) Retail
3 16 (1.98%) Banking
4 15 (1.86%) Legal
4 15 (1.86%) Telecoms
5 13 (1.61%) Manufacturing
6 9 (1.11%) German Language
6 9 (1.11%) Law
7 7 (0.87%) Advertising
7 7 (0.87%) Front Office
7 7 (0.87%) Marketing
8 6 (0.74%) Automotive
9 5 (0.62%) Billing
10 4 (0.50%) Back Office
10 4 (0.50%) Retail Banking
11 3 (0.37%) Investment Banking
11 3 (0.37%) Local Government
12 2 (0.25%) Electronics
12 2 (0.25%) French Language
12 2 (0.25%) Publishing
Libraries, Frameworks & Software Standards
1 7 (0.87%) HTML
2 4 (0.50%) CSS
2 4 (0.50%) FIX Protocol
2 4 (0.50%) Rendezvous
3 2 (0.25%) .NET
3 2 (0.25%) COM
3 2 (0.25%) Web Services
4 1 (0.12%) ADO
4 1 (0.12%) Apache Flex
4 1 (0.12%) Classic ASP
4 1 (0.12%) CSS3
4 1 (0.12%) J2EE
4 1 (0.12%) JSP
4 1 (0.12%) Middleware
4 1 (0.12%) ODBC
4 1 (0.12%) XML
Miscellaneous
1 66 (8.17%) Blackberry
2 35 (4.33%) Smartphone
3 30 (3.71%) Analytical Skills
3 30 (3.71%) Driving Licence
4 18 (2.23%) Fat Client
4 18 (2.23%) Thin Client
5 16 (1.98%) iPad
6 15 (1.86%) NHS
7 13 (1.61%) iPhone
8 12 (1.49%) Video Conferencing
9 11 (1.36%) Data Centre
10 9 (1.11%) Management Information System
11 8 (0.99%) Computer Science
12 7 (0.87%) Life Science
13 6 (0.74%) Digital Media
14 5 (0.62%) EPoS
14 5 (0.62%) FlexPod
15 4 (0.50%) Foreign Exchange (FX)
15 4 (0.50%) SCADA
15 4 (0.50%) Statistics
Operating Systems
1 584 (72.28%) Windows
2 319 (39.48%) Windows 7
3 203 (25.12%) Windows Server
4 124 (15.35%) Windows Server 2008
5 97 (12.00%) Windows 8
6 81 (10.02%) Windows Server 2012
6 81 (10.02%) Windows XP
7 78 (9.65%) Windows 10
8 62 (7.67%) Windows Server 2003
9 34 (4.21%) Mac OS X
10 30 (3.71%) Linux
11 23 (2.85%) Android
12 19 (2.35%) Apple iOS
13 14 (1.73%) Unix
14 11 (1.36%) Mac OS
15 8 (0.99%) CentOS
15 8 (0.99%) Windows Vista
16 7 (0.87%) Red Hat Enterprise Linux
17 6 (0.74%) Ubuntu
17 6 (0.74%) Windows 2000
Processes & Methodologies
1 153 (18.94%) ITIL
2 54 (6.68%) Incident Management
3 45 (5.57%) Service Management
4 37 (4.58%) Migration
5 31 (3.84%) Problem Management
6 26 (3.22%) CRM
7 21 (2.60%) Root Cause Analysis
8 17 (2.10%) Service Delivery
9 15 (1.86%) Change Management
10 14 (1.73%) ITIL V3
10 14 (1.73%) Software Delivery
11 11 (1.36%) Disaster Recovery
12 10 (1.24%) ERP
12 10 (1.24%) Time Management
13 9 (1.11%) Fault Analysis
13 9 (1.11%) ITSM
14 8 (0.99%) Asset Management
14 8 (0.99%) Coaching
15 7 (0.87%) Data Protection
15 7 (0.87%) Kalman Filter
Programming Languages
1 43 (5.32%) SQL
2 12 (1.49%) C
3 10 (1.24%) Java
4 8 (0.99%) JavaScript
4 8 (0.99%) PHP
5 7 (0.87%) PowerShell
6 4 (0.50%) Python
7 3 (0.37%) Shell Script
8 2 (0.25%) VB
9 1 (0.12%) C#
9 1 (0.12%) PL/SQL
9 1 (0.12%) VB6
9 1 (0.12%) VBScript
Qualifications
1 59 (7.30%) Security Cleared
2 41 (5.07%) Microsoft Certification
3 39 (4.83%) SC Cleared
4 26 (3.22%) MCP
5 19 (2.35%) Cisco Certification
5 19 (2.35%) Degree
5 19 (2.35%) MCSE
6 17 (2.10%) DBS Check
6 17 (2.10%) ITIL Certification
7 16 (1.98%) CCNA
8 15 (1.86%) BPSS Clearance
9 12 (1.49%) MCSA
10 9 (1.11%) A+ Certification
11 7 (0.87%) MCDST
12 6 (0.74%) DV Cleared
12 6 (0.74%) ITIL Foundation Certificate
12 6 (0.74%) MOS
13 5 (0.62%) CCNP
13 5 (0.62%) MCITP
14 4 (0.50%) Network+ Certification
Quality Assurance & Compliance
1 64 (7.92%) SLA
2 14 (1.73%) Disclosure Scotland
3 3 (0.37%) HL7
3 3 (0.37%) PCI DSS
System Software
1 436 (53.96%) Active Directory
2 45 (5.57%) VMware Infrastructure
3 38 (4.70%) XenApp
4 28 (3.47%) Hyper-V
5 17 (2.10%) vSphere
6 15 (1.86%) XenDesktop
7 12 (1.49%) Microsoft App-V
8 8 (0.99%) Terminal Services
9 7 (0.87%) Virtual Desktop
9 7 (0.87%) VMware ESXi
10 6 (0.74%) XenServer
11 3 (0.37%) Virtual Machines
12 2 (0.25%) Virtual Servers
12 2 (0.25%) VMware ESX
13 1 (0.12%) BitLocker
13 1 (0.12%) Citrix Presentation Server
13 1 (0.12%) KVM
13 1 (0.12%) Terminal Server
13 1 (0.12%) VMware Server
Systems Management
1 96 (11.88%) SCCM
2 11 (1.36%) Backup Exec
3 7 (0.87%) Systems Management Server (SMS)
3 7 (0.87%) WSUS
4 6 (0.74%) DameWare
4 6 (0.74%) Norton AntiVirus
5 5 (0.62%) McAfee ePO
6 4 (0.50%) BMC Marimba
6 4 (0.50%) OpenView Configuration Management
6 4 (0.50%) SCOM
7 3 (0.37%) Microsoft Clustering
7 3 (0.37%) Tivoli
7 3 (0.37%) Tivoli Storage Manager
8 2 (0.25%) AirWatch
8 2 (0.25%) BladeLogic
8 2 (0.25%) Casper Suite
8 2 (0.25%) HP SIM
8 2 (0.25%) OpenView
8 2 (0.25%) SCOrch
8 2 (0.25%) Symantec Endpoint Protection
Vendors
1 287 (35.52%) Microsoft
2 124 (15.35%) Citrix
3 104 (12.87%) VMware
4 67 (8.29%) Cisco
5 46 (5.69%) HP
6 37 (4.58%) Apple
7 36 (4.46%) Lotus
8 23 (2.85%) LANDesk
9 22 (2.72%) Dell
10 19 (2.35%) Avaya
10 19 (2.35%) Oracle
11 18 (2.23%) Remedy
12 15 (1.86%) Symantec
13 13 (1.61%) ThinPrint
14 11 (1.36%) Google
15 10 (1.24%) Adobe
15 10 (1.24%) ServiceNow
16 9 (1.11%) AppSense
17 8 (0.99%) Red Hat
17 8 (0.99%) Veeam
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Capita Resourcing - IT Resourcing
Rate: £120 - £180 per day
Posted: Yesterday
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