Permanent IT Jobs Contract IT Jobs
Job Type
Source

The table below looks at the demand for the 2nd Line Support role in IT contracts across the UK compared to all other Job Titles we currently track. Included is a guide to the contractor rates offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 6 October 2008 with a comparison to the same period last year.

 Second Line Support
Location
3 months to
6 Oct 2008
Same period last year
Rank166188
Rank change on same period last yearUp+22
Matching contract IT job ads677886
As % of all UK contract IT job ads sampled0.946 %0.890 %
As % of the category below1.066 %0.973 %
Daily rates quoted4753
Average minimum daily rate£164£183
Average daily rate£176£190
% change on same period last year-7.38 %
Average maximum daily rate£189£198
UK excluding London average daily rate£155£167
% change on same period last year-7.29 %
Hourly rates quoted252348
Average minimum hourly rate£15.05£15.71
Average hourly rate£16.01£16.76
% change on same period last year-4.50 %
Average maximum hourly rate£16.97£17.81
UK excluding London average hourly rate£15.02£16.37
% change on same period last year-8.25 %
IT Contractor Job Market, Job TitlesJob Titles
UK
Matching contract IT job ads6350091029
As % of all UK contract IT job ads sampled88.71 %91.46 %
Daily rates quoted2058627389
Average minimum daily rate£373£388
Average daily rate£398£413
% change on same period last year-3.46 %
Average maximum daily rate£424£437
UK excluding London average daily rate£353£353
% change on same period last year+0.09 %
Hourly rates quoted56647945
Average minimum hourly rate£22.67£23.82
Average hourly rate£24.20£25.38
% change on same period last year-4.62 %
Average maximum hourly rate£25.74£26.94
UK excluding London average hourly rate£23.74£25.24
% change on same period last year-5.93 %

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

2nd Line Support
Demand Trend

The chart provides the 3-month moving total beginning in 2004 of IT contractor jobs citing 2nd Line Support within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Demand Trend

2nd Line Support
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support within the UK.

2nd Line Support Daily Rate Trend

2nd Line Support
Daily Rate Histogram

The chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support within the UK over the 3 months to 6 October 2008.

2nd Line Support Daily Rate Histogram

2nd Line Support
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support within the UK.

2nd Line Support Hourly Rate Trend

2nd Line Support
Hourly Rate Histogram

The chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support within the UK over the 3 months to 6 October 2008.

2nd Line Support Hourly Rate Histogram

2nd Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the UK over the 3 months to 6 October 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

LocationRank Change
on Same Period
Last Last
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
EnglandUp+24656£177-7.00 %
LondonUp+15238£190-14.53 %
South EastUp+14150£161-1.23 %
East of EnglandUp+2656£122-17.28 %
City of LondonUp+1054£246+31.84 %
YorkshireUp+250£213+26.86 %
West MidlandsUp+1250--
South WestDown-944£191+2.25 %
BerkshireUp+2833£123-51.00 %
HampshireUp+3233£150-
SurreyUp+1732£150+6.06 %
East MidlandsUp+2130£105-
North WestUp+126--
CambridgeshireUp+3724--
BuckinghamshireUp+719£232+49.67 %
ManchesterDown-217--
WarwickshireUp+1515--
West YorkshireDown-1314£213+32.81 %
CambridgeUp+2514--
EssexUp+514£135-
BasingstokeUp+1713--
South YorkshireUp+712--
OxfordshireDown-812£190-
ScotlandNo change012£130-28.76 %
GloucestershireDown-811--
BirminghamUp+311--
NottinghamshireUp+1011--
LeicestershireUp+2111£105-
ReadingDown-511£123-
WiltshireDown-1210£113-

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 6 October 2008, IT contractor jobs within the UK that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1923 (63.39 %)Windows
2572 (39.29 %)Active Directory
3516 (35.44 %)Windows XP
4486 (33.38 %)MS Office
5446 (30.63 %)Microsoft
6339 (23.28 %)Windows Server 2003
7259 (17.79 %)Windows 2000
8226 (15.52 %)MS Excel
9213 (14.63 %)MS Exchange
10149 (10.23 %)Citrix
11142 (9.753 %)TCP/IP
12131 (8.997 %)Microsoft Certification
13126 (8.654 %)Lotus
14124 (8.516 %)Lotus Notes
15123 (8.448 %)Finance
16117 (8.036 %)Exchange Server 2003
17106 (7.280 %)LAN
1899 (6.799 %)MCSE
1996 (6.593 %)WAN
2095 (6.525 %)Cisco
2095 (6.525 %)ITIL
2182 (5.632 %)DNS
2274 (5.082 %)Windows 2000 Server
2372 (4.945 %)Windows Vista
2470 (4.808 %)HP
2470 (4.808 %)Blackberry
2569 (4.739 %)DHCP
2665 (4.464 %)MCP
2760 (4.121 %)Novell
2760 (4.121 %)NHS

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 6 October 2008, IT contractor jobs within the UK that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

IT Contractor Job Market, Application DevelopmentApplication Development
15 (0.343 %).NET
15 (0.343 %)Software Packaging
23 (0.206 %)HTML
23 (0.206 %)XML
23 (0.206 %)WebSphere
23 (0.206 %)ASP
32 (0.137 %)COM+
41 (0.069 %)JSP
41 (0.069 %)WebServices
41 (0.069 %).NET Framework
IT Contractor Job Market, Application PlatformsApplication Platforms
1213 (14.63 %)MS Exchange
2124 (8.516 %)Lotus Notes
3117 (8.036 %)Exchange Server 2003
437 (2.541 %)SharePoint
532 (2.198 %)Exchange Server 2000
624 (1.648 %)Exchange Server 2007
718 (1.236 %)Exchange Server 5.5
814 (0.962 %)GroupWise
814 (0.962 %)IIS
97 (0.481 %)Lotus Domino
97 (0.481 %)Blackberry Enterprise Server
104 (0.275 %)CMS
112 (0.137 %)WorkSite
121 (0.069 %)TIBCO EMS
121 (0.069 %)SharePoint Server 2007
121 (0.069 %)Apache
121 (0.069 %)Tomcat
121 (0.069 %)WebLogic
121 (0.069 %)BizTalk Server
IT Contractor Job Market, ApplicationsApplications
1486 (33.38 %)MS Office
2226 (15.52 %)MS Excel
38 (0.549 %)MS Visio
38 (0.549 %)MS PowerPoint
45 (0.343 %)AutoCAD
54 (0.275 %)QuarkXPress
62 (0.137 %)Adobe Illustrator
62 (0.137 %)Photoshop
62 (0.137 %)MS Project
71 (0.069 %)Acrobat
IT Contractor Job Market, Business ApplicationsBusiness Applications
16 (0.412 %)SAP HR
24 (0.275 %)Great Plains
33 (0.206 %)SAP HR-PA
33 (0.206 %)assyst
33 (0.206 %)Summit
42 (0.137 %)Oracle Financials
51 (0.069 %)Microsoft CRM
51 (0.069 %)SAP CO
51 (0.069 %)Temenos Globus
51 (0.069 %)Line 50
51 (0.069 %)BusinessWorks
51 (0.069 %)Singl.eView
51 (0.069 %)SAP R/3
51 (0.069 %)SAP FI
51 (0.069 %)Endur
51 (0.069 %)Movex
51 (0.069 %)MFGPRO
51 (0.069 %)SAP FI/CO
51 (0.069 %)MAXIMO
51 (0.069 %)SoftGrid
IT Contractor Job Market, Communications & NetworkingCommunications & Networking
1142 (9.753 %)TCP/IP
2106 (7.280 %)LAN
396 (6.593 %)WAN
482 (5.632 %)DNS
569 (4.739 %)DHCP
645 (3.091 %)VPN
742 (2.885 %)Firewall
825 (1.717 %)VoIP
924 (1.648 %)ADSL
924 (1.648 %)Internet
1019 (1.305 %)SMS
1117 (1.168 %)Intranet
1213 (0.893 %)3G
1311 (0.755 %)Wireless
1311 (0.755 %)Network Security
149 (0.618 %)Cisco PIX
149 (0.618 %)SAN
149 (0.618 %)OSPF
157 (0.481 %)EIGRP
157 (0.481 %)Ethernet
IT Contractor Job Market, Database & Business IntelligenceDatabase & Business Intelligence
159 (4.052 %)SQL Server
210 (0.687 %)SQL Server 2000
210 (0.687 %)SQL Server 2005
34 (0.275 %)MySQL
43 (0.206 %)BusinessObjects
43 (0.206 %)DB2
43 (0.206 %)Crystal Reports
43 (0.206 %)Informix
52 (0.137 %)Oracle 9i
52 (0.137 %)MS Access
52 (0.137 %)Oracle 10g
61 (0.069 %)SAP BW
61 (0.069 %)FileMaker
61 (0.069 %)GIS
61 (0.069 %)SQL Server Integration Services
IT Contractor Job Market, Development ApplicationsDevelopment Applications
11 (0.069 %)Flash
11 (0.069 %)Dreamweaver
11 (0.069 %)MSI
IT Contractor Job Market, GeneralGeneral
1123 (8.448 %)Finance
240 (2.747 %)Telecoms
339 (2.679 %)Legal
430 (2.060 %)Insurance
529 (1.992 %)Government
624 (1.648 %)Banking
719 (1.305 %)Manufacturing
818 (1.236 %)Law
913 (0.893 %)Education
1010 (0.687 %)Health
1010 (0.687 %)Publishing
118 (0.549 %)Pharmaceutical
118 (0.549 %)Financial Institution
118 (0.549 %)Back Office
118 (0.549 %)Retail
118 (0.549 %)Investment Banking
127 (0.481 %)Front Office
135 (0.343 %)Electronics
135 (0.343 %)Auditing
144 (0.275 %)Marketing
IT Contractor Job Market, MiscellaneousMiscellaneous
170 (4.808 %)Blackberry
260 (4.121 %)NHS
314 (0.962 %)PDA
412 (0.824 %)AS400
412 (0.824 %)Video Conferencing
58 (0.549 %)Client/Server
66 (0.412 %)Clustering
75 (0.343 %)Handset
75 (0.343 %)Management Information System
84 (0.275 %)EPoS
93 (0.206 %)Statistics
93 (0.206 %)Computer Science
93 (0.206 %)French Language
93 (0.206 %)German Language
93 (0.206 %)Mathematics
102 (0.137 %)Physics
102 (0.137 %)Spanish Language
102 (0.137 %)Fat Client
102 (0.137 %)Data Protection Act
102 (0.137 %)Thin Client
IT Contractor Job Market, Operating SystemsOperating Systems
1923 (63.39 %)Windows
2516 (35.44 %)Windows XP
3339 (23.28 %)Windows Server 2003
4259 (17.79 %)Windows 2000
574 (5.082 %)Windows 2000 Server
672 (4.945 %)Windows Vista
748 (3.297 %)Windows NT
847 (3.228 %)UNIX
928 (1.923 %)Linux
1016 (1.099 %)Mac OS X
1115 (1.030 %)NetWare
1213 (0.893 %)Solaris
133 (0.206 %)AIX
133 (0.206 %)HPUX
142 (0.137 %)Windows Mobile
142 (0.137 %)Red Hat Linux
151 (0.069 %)Mac OS X Server
151 (0.069 %)Windows Server 2008
151 (0.069 %)OS/2
151 (0.069 %)VMS
IT Contractor Job Market, Processes & MethodologiesProcesses & Methodologies
195 (6.525 %)ITIL
239 (2.679 %)Security Cleared
322 (1.511 %)SC Cleared
420 (1.374 %)Service Delivery
516 (1.099 %)Asset Management
615 (1.030 %)CRM
712 (0.824 %)Migration
811 (0.755 %)Incident Management
99 (0.618 %)ERP
108 (0.549 %)Service Management
108 (0.549 %)Problem Management
117 (0.481 %)Data Protection
117 (0.481 %)CAD
126 (0.412 %)BC Cleared
135 (0.343 %)CTC Cleared
135 (0.343 %)Document Management
144 (0.275 %)Logistics
153 (0.206 %)Network Design
153 (0.206 %)Project Management
162 (0.137 %)Revenue Management
IT Contractor Job Market, Programming LanguagesProgramming Languages
148 (3.297 %)SQL
210 (0.687 %)C
37 (0.481 %)VB
46 (0.412 %)VBScript
54 (0.275 %)PHP
63 (0.206 %)Shell Script
72 (0.137 %)PowerHouse
72 (0.137 %)VB6
72 (0.137 %)FoxPro (VFP)
72 (0.137 %)Perl
72 (0.137 %)PL/SQL
72 (0.137 %)Java
81 (0.069 %)JavaScript
81 (0.069 %)C#
IT Contractor Job Market, QualificationsQualifications
1131 (8.997 %)Microsoft Certification
299 (6.799 %)MCSE
365 (4.464 %)MCP
432 (2.198 %)Cisco Certification
529 (1.992 %)MCSA
626 (1.786 %)CCNA
712 (0.824 %)CCNP
89 (0.618 %)ITIL Certification
89 (0.618 %)Degree
97 (0.481 %)MCDST
105 (0.343 %)A+ Certification
114 (0.275 %)Novell Certification
114 (0.275 %)CCIE
123 (0.206 %)CNE
123 (0.206 %)Citrix Certification
123 (0.206 %)MOS
132 (0.137 %)CCVP
132 (0.137 %)MCTS
141 (0.069 %)Sun Certification
141 (0.069 %)Network+ Certification
IT Contractor Job Market, Quality Assurance & ComplianceQuality Assurance & Compliance
137 (2.541 %)SLA
23 (0.206 %)Sarbanes-Oxley
31 (0.069 %)QA
31 (0.069 %)BS7799
IT Contractor Job Market, System SoftwareSystem Software
1572 (39.29 %)Active Directory
217 (1.168 %)Backup Exec
315 (1.030 %)Terminal Services
412 (0.824 %)VMware Infrastructure
59 (0.618 %)Terminal Server
66 (0.412 %)ISA Server
66 (0.412 %)Citrix Presentation Server
75 (0.343 %)NetBackup
83 (0.206 %)NDS
92 (0.137 %)VMware ESX
101 (0.069 %)BorderManager
101 (0.069 %)MetaFrame
101 (0.069 %)Oracle RMAN
101 (0.069 %)Novell eDirectory
IT Contractor Job Market, Systems ManagementSystems Management
119 (1.305 %)DameWare
218 (1.236 %)Systems Management Server (SMS)
35 (0.343 %)Unicenter
35 (0.343 %)ARCserve
44 (0.275 %)MOM
53 (0.206 %)HP Data Protector
53 (0.206 %)WSUS
53 (0.206 %)ZENworks
53 (0.206 %)Norton AntiVirus
53 (0.206 %)OpenView
62 (0.137 %)Tivoli
71 (0.069 %)Tivoli Storage Manager
71 (0.069 %)CiscoWorks
71 (0.069 %)MIMEsweeper
71 (0.069 %)MAILsweeper
71 (0.069 %)ServiceCenter
71 (0.069 %)SCCM
71 (0.069 %)OpenView Configuration Management
71 (0.069 %)BMC PATROL
IT Contractor Job Market, VendorsVendors
1446 (30.63 %)Microsoft
2149 (10.23 %)Citrix
3126 (8.654 %)Lotus
495 (6.525 %)Cisco
570 (4.808 %)HP
660 (4.121 %)Novell
736 (2.473 %)Remedy
835 (2.404 %)VMware
931 (2.129 %)Dell
1022 (1.511 %)VERITAS
1022 (1.511 %)CheckPoint
1120 (1.374 %)Oracle
1216 (1.099 %)McAfee Security
1314 (0.962 %)Bloomberg
1413 (0.893 %)Symantec
1413 (0.893 %)SAP
1413 (0.893 %)Adobe
1511 (0.755 %)Apple
1511 (0.755 %)Reuters
169 (0.618 %)Nokia