The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 23 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
23 Oct 2014
Same period 2013 Same period 2012
Second Line Support
Rank 222 235 224
Rank change year-on-year
+13 -11
Contract jobs requiring a 2nd Line Support 553 448 475
As % of all contract IT jobs located in the UK 0.95% 0.87% 0.87%
As % of the Job Titles category 1.04% 0.94% 0.93%
Number of daily rates quoted 224 143 136
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£160 £163 £163
Average daily rate % change year-on-year
-1.53% -
90% offered a daily rate of more than £110 £110 £103
10% offered a daily rate of more than £252 £250 £250
UK excluding London average daily rate £160 £155 £160
% change year-on-year
+3.22% -3.12%
Number of hourly rates quoted 174 160 167
Average hourly rate £14.50 £14.50 £15.00
Average hourly rate % change year-on-year
- -3.33%
90% offered a hourly rate of more than £11.50 £11.50 £11.50
10% offered a hourly rate of more than £20.00 £20.00 £20.20
UK excluding London average hourly rate £14.50 £14.00 £14.00
% change year-on-year
+3.57% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
53013 47882 50809
As % of all contract IT jobs located in the UK 90.75% 92.77% 93.23%
Number of daily rates quoted 33166 28928 28619
Average daily rate £400 £400 £390
Average daily rate % change year-on-year
- +2.56%
90% offered a daily rate of more than £225 £229 £225
10% offered a daily rate of more than £563 £575 £575
UK excluding London average daily rate £363 £350 £350
% change year-on-year
+3.57% -
Number of hourly rates quoted 2128 2081 2499
Average hourly rate £16.50 £17.00 £18.00
Average hourly rate % change year-on-year
-2.94% -5.55%
90% offered a hourly rate of more than £10.50 £11.00 £11.00
10% offered a hourly rate of more than £40.00 £38.92 £41.00
UK excluding London average hourly rate £16.20 £16.20 £17.50
% change year-on-year
- -7.42%

2nd Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the UK

2nd Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support within the UK.

2nd Line Support Daily Rate Trend in the UK

2nd Line Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support within the UK over the 3 months to 23 October 2014.

2nd Line Support Daily Rate Histogram in the UK

2nd Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support within the UK.

2nd Line Support Hourly Rate Trend in the UK

2nd Line Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support within the UK over the 3 months to 23 October 2014.

2nd Line Support Hourly Rate Histogram in the UK

2nd Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the UK over the 3 months to 23 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England 0 514 £165 +1.53% 132
London +15 186 £175 +2.94% 30
South East +15 123 £188 +20.96% 39
West Midlands +4 53 £155 -12.67% 5
City of London +3 45 £175 -7.89% 10
South West -14 45 £153 +8.92% 14
Berkshire +17 33 £208 +1.21% 8
East of England -31 30 £158 -17.10% 7
Surrey +11 27 £200 +66.66% 11
Yorkshire -7 27 £225 +57.89% 9
East Midlands +5 24 £127 -3.61% 8
North West -17 22 £115 -14.81% 16
Hampshire -7 20 £215 +34.37% 8
Reading +23 19 £228 -9.00% 5
Scotland 0 19 £120 -36.84% 4
West Sussex +18 17 £120 -40.00% 4
West Yorkshire -4 17 £225 +104.54% 7
Warwickshire -2 16 £165 -
Bristol -19 16 £150 +50.00% 2
Oxfordshire -3 15 £139 - 1
Leeds -1 13 £225 +104.54% 4
Manchester -10 13 - - 10
Nottinghamshire +11 12 £88 -29.60% 3
Hertfordshire -18 11 £160 +52.38% 1
Edinburgh +5 10 £120 -42.85% 2
Birmingham -5 10 £105 -40.84% 2
Oxford -10 10 £133 - 1
Shropshire -3 9 £155 - 1
Gloucestershire -10 9 £128 -8.92% 4
Crawley +17 8 £105 -47.50% 1

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 23 October 2014, IT contractor jobs within the UK that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 875 (79.69%) Windows
2 563 (51.28%) Active Directory
3 488 (44.44%) Windows 7
4 430 (39.16%) Microsoft
5 404 (36.79%) MS Office
6 344 (31.33%) Windows XP
7 222 (20.22%) ITIL
8 207 (18.85%) MS Excel
8 207 (18.85%) Windows Server 2008
9 204 (18.58%) MS Exchange
10 181 (16.48%) Citrix
11 160 (14.57%) Windows Server 2003
11 160 (14.57%) Blackberry
12 130 (11.84%) VMware
13 108 (9.84%) SLA
14 104 (9.47%) SCCM
15 94 (8.56%) Cisco
16 93 (8.47%) TCP/IP
17 89 (8.11%) Finance
18 87 (7.92%) Security Cleared
19 82 (7.47%) HP
19 82 (7.47%) Linux
20 81 (7.38%) LAN
21 78 (7.10%) Exchange Server 2010
22 77 (7.01%) DNS
23 75 (6.83%) Firewall
24 74 (6.74%) WAN
25 70 (6.38%) Lotus
26 66 (6.01%) IBM Notes
27 65 (5.92%) Windows 8

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 23 October 2014, IT contractor jobs within the UK that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 204 (18.58%) MS Exchange
2 78 (7.10%) Exchange Server 2010
3 66 (6.01%) IBM Notes
4 52 (4.74%) SharePoint
5 46 (4.19%) Exchange Server 2007
6 41 (3.73%) Blackberry Enterprise Server
7 40 (3.64%) Lync
8 38 (3.46%) Exchange Server 2003
9 15 (1.37%) Lotus Domino
10 9 (0.82%) SharePoint 2013
11 8 (0.73%) Apache
12 7 (0.64%) IIS
13 4 (0.36%) Quickr
14 3 (0.27%) Exchange Server 2013
14 3 (0.27%) WorkSite
14 3 (0.27%) SharePoint 2010
15 2 (0.18%) CICS
16 1 (0.091%) CMS
16 1 (0.091%) Live Communications Server
16 1 (0.091%) Exchange Server 2000
Applications
1 404 (36.79%) MS Office
2 207 (18.85%) MS Excel
3 20 (1.82%) MS PowerPoint
4 9 (0.82%) MS Visio
5 6 (0.55%) Adobe Creative Suite
5 6 (0.55%) Photoshop
6 3 (0.27%) Acrobat
7 2 (0.18%) InDesign
8 1 (0.091%) AutoCAD
8 1 (0.091%) MS Project
Business Applications
1 6 (0.55%) assyst
2 3 (0.27%) Cerner Millennium
2 3 (0.27%) Eikon
3 2 (0.18%) Dynamics CRM
4 1 (0.091%) Dynamics AX
4 1 (0.091%) Dynamics GP
4 1 (0.091%) Oracle General Ledger
4 1 (0.091%) Markit EDM
4 1 (0.091%) Agresso
4 1 (0.091%) Oracle EBS
4 1 (0.091%) Oracle Payables
4 1 (0.091%) Oracle Receivables
Cloud Services
1 36 (3.28%) Office 365
2 4 (0.36%) Amazon AWS
2 4 (0.36%) SaaS
3 1 (0.091%) Google Apps
3 1 (0.091%) IaaS
Communications & Networking
1 93 (8.47%) TCP/IP
2 81 (7.38%) LAN
3 77 (7.01%) DNS
4 75 (6.83%) Firewall
5 74 (6.74%) WAN
6 64 (5.83%) DHCP
6 64 (5.83%) VPN
7 53 (4.83%) VoIP
8 52 (4.74%) Internet
9 38 (3.46%) Wireless
10 21 (1.91%) SAN
11 16 (1.46%) Broadband
12 12 (1.09%) ADSL
12 12 (1.09%) 3G
12 12 (1.09%) Wi-Fi
13 9 (0.82%) Intranet
14 8 (0.73%) Cisco IOS
15 7 (0.64%) VLAN
16 6 (0.55%) MPLS
17 5 (0.46%) SMS
Database & Business Intelligence
1 45 (4.10%) SQL Server
2 15 (1.37%) SQL Server 2008
3 8 (0.73%) MySQL
4 4 (0.36%) SQL Server 2005
5 3 (0.27%) Oracle Database
5 3 (0.27%) PostgreSQL
5 3 (0.27%) SQL Server 2000
6 2 (0.18%) MS Access
6 2 (0.18%) Big Data
7 1 (0.091%) QlikView
7 1 (0.091%) Relational Database
7 1 (0.091%) DTS
7 1 (0.091%) RDBMS
7 1 (0.091%) Crystal Reports
7 1 (0.091%) EDRMS
7 1 (0.091%) EDMS
Development Applications
1 5 (0.46%) JIRA
2 3 (0.27%) Team Foundation Server
3 1 (0.091%) Trac
3 1 (0.091%) Oracle Forms
3 1 (0.091%) Subversion
General
1 89 (8.11%) Finance
2 19 (1.73%) Banking
3 18 (1.64%) Retail
4 14 (1.28%) Law
5 13 (1.18%) Telecoms
6 9 (0.82%) Legal
7 7 (0.64%) Financial Institution
8 4 (0.36%) Back Office
8 4 (0.36%) Investment Banking
8 4 (0.36%) Marketing
8 4 (0.36%) Dutch Language
8 4 (0.36%) Advertising
8 4 (0.36%) Italian Language
9 3 (0.27%) Publishing
9 3 (0.27%) Military
9 3 (0.27%) French Language
9 3 (0.27%) German Language
9 3 (0.27%) Pharmaceutical
10 2 (0.18%) Manufacturing
10 2 (0.18%) General Ledger
Libraries, Frameworks & Software Standards
1 7 (0.64%) HTML
2 6 (0.55%) CSS
3 3 (0.27%) Web Services
4 2 (0.18%) Spring
4 2 (0.18%) Application Packaging
4 2 (0.18%) .NET
4 2 (0.18%) J2EE
5 1 (0.091%) Android SDK
5 1 (0.091%) ASP.NET Web Forms
5 1 (0.091%) XML
5 1 (0.091%) ODBC
5 1 (0.091%) ActiveX
5 1 (0.091%) WAP
5 1 (0.091%) X-Windows
Miscellaneous
1 160 (14.57%) Blackberry
2 43 (3.92%) Analytical Skills
3 29 (2.64%) iPhone
4 28 (2.55%) iPad
5 24 (2.19%) NHS
6 23 (2.09%) Video Conferencing
7 18 (1.64%) Management Information System
8 13 (1.18%) Thin Client
8 13 (1.18%) Client/Server
8 13 (1.18%) Fat Client
9 11 (1.00%) Hedge funds
10 9 (0.82%) Smartphone
11 5 (0.46%) PDA
12 4 (0.36%) FMCG
12 4 (0.36%) GIS
12 4 (0.36%) Interactive TV
13 3 (0.27%) Handset
13 3 (0.27%) CMDB
13 3 (0.27%) Wiki
14 2 (0.18%) Clustering
Operating Systems
1 875 (79.69%) Windows
2 488 (44.44%) Windows 7
3 344 (31.33%) Windows XP
4 207 (18.85%) Windows Server 2008
5 160 (14.57%) Windows Server 2003
6 82 (7.47%) Linux
7 65 (5.92%) Windows 8
8 38 (3.46%) UNIX
9 36 (3.28%) Windows Server 2012
10 34 (3.10%) Mac OS X
11 32 (2.91%) Windows 2000
12 31 (2.82%) Windows Vista
13 27 (2.46%) Apple iOS
14 25 (2.28%) CentOS
15 23 (2.09%) Ubuntu
16 22 (2.00%) Android
17 17 (1.55%) Mac OS
18 10 (0.91%) Red Hat Enterprise Linux
18 10 (0.91%) Windows 2000 Server
19 9 (0.82%) Windows NT
Processes & Methodologies
1 222 (20.22%) ITIL
2 60 (5.46%) Incident Management
3 52 (4.74%) Service Management
4 44 (4.01%) Migration
5 24 (2.19%) Service Delivery
6 19 (1.73%) Asset Management
7 17 (1.55%) Workflow
7 17 (1.55%) Change Management
8 16 (1.46%) Problem Management
8 16 (1.46%) Software Deployment
9 14 (1.28%) Configuration Management
10 13 (1.18%) Time Management
11 11 (1.00%) Security Management
12 10 (0.91%) Network Management
13 9 (0.82%) Project Management
13 9 (0.82%) Disaster Recovery
13 9 (0.82%) CRM
14 7 (0.64%) ITIL V3
14 7 (0.64%) Change Control
14 7 (0.64%) Kalman Filter
Programming Languages
1 49 (4.46%) SQL
2 17 (1.55%) C
2 17 (1.55%) Python
3 11 (1.00%) PowerShell
4 7 (0.64%) Java
5 6 (0.55%) Perl
6 5 (0.46%) PHP
6 5 (0.46%) VBA
7 4 (0.36%) JavaScript
8 3 (0.27%) PL/SQL
9 2 (0.18%) C#
10 1 (0.091%) C++
10 1 (0.091%) VB
10 1 (0.091%) Shell Script
10 1 (0.091%) PowerHouse
Qualifications
1 87 (7.92%) Security Cleared
2 59 (5.37%) SC Cleared
3 54 (4.92%) Microsoft Certification
4 47 (4.28%) MCP
5 25 (2.28%) MCSE
6 19 (1.73%) DV Cleared
7 15 (1.37%) Cisco Certification
8 11 (1.00%) MCSA
9 7 (0.64%) A+ Certification
9 7 (0.64%) ITIL Certification
10 6 (0.55%) ITIL Foundation Certificate
11 5 (0.46%) MCITP
12 4 (0.36%) Degree
12 4 (0.36%) CCNA
13 3 (0.27%) CCNP
13 3 (0.27%) Avaya Certification
13 3 (0.27%) CNA
13 3 (0.27%) CNE
13 3 (0.27%) Novell Certification
13 3 (0.27%) MOS
Quality Assurance & Compliance
1 108 (9.84%) SLA
2 4 (0.36%) ISO/IEC 27001
2 4 (0.36%) QA
3 3 (0.27%) PCI DSS
4 2 (0.18%) Sarbanes-Oxley
5 1 (0.091%) COBIT
5 1 (0.091%) ISO/IEC 20000
System Software
1 563 (51.28%) Active Directory
2 63 (5.74%) VMware Infrastructure
3 24 (2.19%) XenApp
4 19 (1.73%) Terminal Services
5 12 (1.09%) Hyper-V
5 12 (1.09%) VMware Server
6 8 (0.73%) vSphere
7 5 (0.46%) VMware ESX
8 4 (0.36%) Microsoft App-V
8 4 (0.36%) Citrix Presentation Server
9 3 (0.27%) XenServer
9 3 (0.27%) VMware ESXi
10 2 (0.18%) XenDesktop
10 2 (0.18%) VMware Workstation
10 2 (0.18%) ISA Server
10 2 (0.18%) MetaFrame
11 1 (0.091%) Terminal Server
11 1 (0.091%) Microsoft Virtual Server
11 1 (0.091%) Forefront TMG
Systems Management
1 104 (9.47%) SCCM
2 23 (2.09%) Backup Exec
3 16 (1.46%) Symantec Enterprise Vault
4 13 (1.18%) WSUS
5 11 (1.00%) OpenView Configuration Management
6 8 (0.73%) Nagios
6 8 (0.73%) Norton AntiVirus
7 5 (0.46%) Zenoss
8 4 (0.36%) SCOM
8 4 (0.36%) Systems Management Server (SMS)
9 3 (0.27%) DameWare
9 3 (0.27%) NetBackup
9 3 (0.27%) McAfee ePO
10 2 (0.18%) HP SIM
10 2 (0.18%) Puppet
10 2 (0.18%) Unicenter
10 2 (0.18%) Casper Suite
11 1 (0.091%) Symantec Endpoint Protection
11 1 (0.091%) Opsview
11 1 (0.091%) Cisco CUCM
Vendors
1 430 (39.16%) Microsoft
2 181 (16.48%) Citrix
3 130 (11.84%) VMware
4 94 (8.56%) Cisco
5 82 (7.47%) HP
6 70 (6.38%) Lotus
7 54 (4.92%) Symantec
8 37 (3.37%) Apple
9 30 (2.73%) McAfee
10 29 (2.64%) Altiris
11 27 (2.46%) Dell
12 25 (2.28%) Remedy
13 24 (2.19%) Bloomberg
14 21 (1.91%) Splunk
15 20 (1.82%) Avaya
16 16 (1.46%) Oracle
17 15 (1.37%) Red Hat
17 15 (1.37%) Salesforce.com
17 15 (1.37%) AppSense
18 14 (1.28%) ION Trading
City of London
Capita - ITPS
Rate: £130 - £140 per day
Posted: 27 minutes ago
Kingston Upon Hull
Interquest - Korus Group - Brighton
Rate: £10 - £17 per hour
Posted: 2 hours ago
Leeds
Interquest - Korus Group - Brighton
Rate: £10 - £15 per hour
Posted: 2 hours ago
London
ComputAppoint
Rate: £150 per day
Posted: 7 hours ago
Buckinghamshire
Experis Ltd
Rate: £15.00 - £17.00 per hour
Posted: 10 hours ago
Reading, Berkshire
H&R Talent
Rate: From £14 to £16 per hour
Posted: 12 hours ago
Southampton, Hampshire
Big Red Recruitment
Rate: £120 per day
Posted: 13 hours ago
Manchester, Lancashire
Oscar Associates (UK) Ltd
Rate: £170 - £180 per day
Posted: Yesterday
Manchester, Lancashire
Oscar Associates (UK) Ltd
Rate: £14 - £16 per annum
Posted: Yesterday
Portsmouth, Hampshire
HAYS INFORMATION TECHNOLOGY
Rate: £14.00 - £15.00 per hour
Posted: Yesterday
Telford, Shropshire
Experis Ltd
Posted: Yesterday
City of London
Interquest - IQ ESM
Rate: £300 per day
Posted: Yesterday
Blackpool
Interquest - IQ ESM
Rate: £236 per day
Posted: Yesterday
Swindon, Wiltshire
LA International
Posted: 2 days ago
Central London / West End
Vantage Recruitment Solutions Ltd
Rate: £15 per hour
Posted: 2 days ago
Reading, Berkshire
Global Technology Solutions Ltd
Rate: £139 per day
Posted: 2 days ago
East London
Nationwide People Ltd
Rate: £125 - £150 Per Day Ltd Co
Posted: 2 days ago
Birmingham, West Midlands (County)
ITF Solutions
Rate: £24000 - £25000 per annum
Posted: 2 days ago
Luton, Bedfordshire
Lorien Resourcing
Rate: £10 - £14 per hour
Posted: 3 days ago
Guildford, Surrey
Roc Search
Rate: Market Rate
Posted: 3 days ago