The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 31 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
31 Oct 2014
Same period 2013 Same period 2012
Second Line Support
Rank 225 233 225
Rank change year-on-year
+8 -8
Contract jobs requiring a 2nd Line Support 555 460 460
As % of all contract IT jobs located in the UK 0.96% 0.88% 0.85%
As % of the Job Titles category 1.05% 0.95% 0.92%
Number of daily rates quoted 227 151 134
Average daily rate
Keep up to 90%
of your Daily Rate
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£165 £163 £160
Average daily rate % change year-on-year
+1.53% +1.56%
90% offered a daily rate of more than £110 £112 £105
10% offered a daily rate of more than £245 £250 £245
UK excluding London average daily rate £160 £155 £158
% change year-on-year
+3.22% -1.58%
Number of hourly rates quoted 171 158 164
Average hourly rate £14.50 £14.25 £15.00
Average hourly rate % change year-on-year
+1.75% -5.00%
90% offered a hourly rate of more than £11.50 £11.50 £11.38
10% offered a hourly rate of more than £20.00 £20.00 £20.35
UK excluding London average hourly rate £14.00 £14.00 £14.00

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52636 48524 50207
As % of all contract IT jobs located in the UK 90.72% 92.71% 93.17%
Number of daily rates quoted 33069 29347 28320
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £225 £225
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £363 £350 £350
% change year-on-year
+3.57% -
Number of hourly rates quoted 2112 2131 2472
Average hourly rate £16.16 £17.00 £18.00
Average hourly rate % change year-on-year
-4.94% -5.55%
90% offered a hourly rate of more than £10.50 £11.00 £11.00
10% offered a hourly rate of more than £40.00 £39.00 £40.50
UK excluding London average hourly rate £16.00 £16.50 £17.50
% change year-on-year
-3.03% -5.71%

2nd Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the UK

2nd Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support within the UK.

2nd Line Support Daily Rate Trend in the UK

2nd Line Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support within the UK over the 3 months to 31 October 2014.

2nd Line Support Daily Rate Histogram in the UK

2nd Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support within the UK.

2nd Line Support Hourly Rate Trend in the UK

2nd Line Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support within the UK over the 3 months to 31 October 2014.

2nd Line Support Hourly Rate Histogram in the UK

2nd Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the UK over the 3 months to 31 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +9 516 £168 +3.07% 131
London +17 193 £175 +2.94% 32
South East +22 121 £188 +20.96% 25
West Midlands +13 54 £155 -31.11% 6
City of London -2 47 £175 -6.66% 7
South West -5 46 £150 +7.14% 11
Berkshire +19 34 £170 -26.08% 6
Yorkshire -3 27 £225 +91.48% 20
East of England -31 27 £155 -18.42% 7
Surrey +11 25 £200 +60.00% 5
East Midlands +3 23 £165 +25.71% 9
North West -13 22 £106 -22.72% 18
Hampshire -13 21 £215 +34.37% 8
Reading +26 20 £170 -32.00% 3
Scotland -1 17 £120 -40.00% 2
Warwickshire 0 16 £165 - 2
Bristol -7 16 £145 +20.83% 3
West Yorkshire -10 16 £225 +114.28% 15
Manchester -3 14 £98 -29.09% 10
Oxfordshire -11 14 £139 -18.38%
West Sussex +15 13 £120 -40.00% 1
Leeds -10 13 £225 +114.28% 9
Shropshire +7 12 £155 - 2
Nottinghamshire +11 11 £88 -29.60% 3
Birmingham -1 11 £100 -55.55%
Edinburgh -2 10 £120 -42.85% 2
Oxford -12 10 £133 -
Buckinghamshire -19 10 £200 +33.33% 3
Somerset -11 9 £211 -1.59% 1
Crawley +16 8 £105 -47.50% 1

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 31 October 2014, IT contractor jobs within the UK that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 876 (79.06%) Windows
2 554 (50.00%) Active Directory
3 486 (43.86%) Windows 7
4 432 (38.99%) Microsoft
5 403 (36.37%) MS Office
6 339 (30.60%) Windows XP
7 230 (20.76%) ITIL
8 211 (19.04%) MS Excel
9 205 (18.50%) Windows Server 2008
10 202 (18.23%) MS Exchange
11 179 (16.16%) Citrix
12 160 (14.44%) Windows Server 2003
13 159 (14.35%) Blackberry
14 130 (11.73%) VMware
15 114 (10.29%) SLA
16 108 (9.75%) SCCM
17 92 (8.30%) Security Cleared
18 90 (8.12%) Cisco
18 90 (8.12%) TCP/IP
19 88 (7.94%) Linux
19 88 (7.94%) Finance
20 87 (7.85%) HP
21 77 (6.95%) LAN
21 77 (6.95%) Firewall
22 75 (6.77%) DNS
22 75 (6.77%) Exchange Server 2010
23 72 (6.50%) WAN
24 67 (6.05%) Lotus
25 65 (5.87%) VPN
25 65 (5.87%) Windows 8

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 31 October 2014, IT contractor jobs within the UK that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 202 (18.23%) MS Exchange
2 75 (6.77%) Exchange Server 2010
3 63 (5.69%) IBM Notes
4 53 (4.78%) SharePoint
5 48 (4.33%) Exchange Server 2007
6 43 (3.88%) Blackberry Enterprise Server
7 42 (3.79%) Lync
8 37 (3.34%) Exchange Server 2003
9 15 (1.35%) Lotus Domino
10 11 (0.99%) SharePoint 2013
11 9 (0.81%) Apache
12 8 (0.72%) IIS
13 4 (0.36%) Quickr
14 3 (0.27%) WorkSite
15 2 (0.18%) CICS
15 2 (0.18%) SharePoint 2010
15 2 (0.18%) Exchange Server 2013
16 1 (0.090%) Office Communications Server
16 1 (0.090%) CMS
16 1 (0.090%) Live Communications Server
Applications
1 403 (36.37%) MS Office
2 211 (19.04%) MS Excel
3 20 (1.81%) MS PowerPoint
4 10 (0.90%) MS Visio
5 6 (0.54%) Adobe Creative Suite
5 6 (0.54%) Photoshop
6 2 (0.18%) InDesign
6 2 (0.18%) Acrobat
7 1 (0.090%) AutoCAD
Business Applications
1 4 (0.36%) assyst
1 4 (0.36%) Dynamics CRM
2 3 (0.27%) Eikon
3 2 (0.18%) Cerner Millennium
4 1 (0.090%) Oracle General Ledger
4 1 (0.090%) Markit EDM
4 1 (0.090%) Agresso
4 1 (0.090%) Oracle EBS
4 1 (0.090%) Dynamics AX
4 1 (0.090%) Dynamics GP
4 1 (0.090%) Oracle Payables
4 1 (0.090%) Oracle Receivables
Cloud Services
1 36 (3.25%) Office 365
2 4 (0.36%) Amazon AWS
2 4 (0.36%) SaaS
3 1 (0.090%) Google Apps
3 1 (0.090%) IaaS
Communications & Networking
1 90 (8.12%) TCP/IP
2 77 (6.95%) LAN
2 77 (6.95%) Firewall
3 75 (6.77%) DNS
4 72 (6.50%) WAN
5 65 (5.87%) VPN
6 63 (5.69%) DHCP
7 53 (4.78%) VoIP
8 49 (4.42%) Internet
9 38 (3.43%) Wireless
10 21 (1.90%) SAN
11 20 (1.81%) Broadband
12 16 (1.44%) 3G
13 13 (1.17%) Wi-Fi
14 12 (1.08%) ADSL
15 8 (0.72%) Cisco IOS
16 7 (0.63%) VLAN
17 6 (0.54%) WLAN
17 6 (0.54%) MPLS
17 6 (0.54%) Intranet
Database & Business Intelligence
1 46 (4.15%) SQL Server
2 15 (1.35%) SQL Server 2008
3 9 (0.81%) MySQL
4 4 (0.36%) PostgreSQL
4 4 (0.36%) SQL Server 2005
5 3 (0.27%) SQL Server 2000
5 3 (0.27%) Oracle Database
6 2 (0.18%) Big Data
6 2 (0.18%) MS Access
7 1 (0.090%) DTS
7 1 (0.090%) RDBMS
7 1 (0.090%) Crystal Reports
7 1 (0.090%) EDRMS
7 1 (0.090%) EDMS
7 1 (0.090%) QlikView
7 1 (0.090%) Relational Database
Development Applications
1 5 (0.45%) JIRA
2 3 (0.27%) Team Foundation Server
3 1 (0.090%) Trac
3 1 (0.090%) Oracle Forms
3 1 (0.090%) Subversion
General
1 88 (7.94%) Finance
2 21 (1.90%) Banking
3 19 (1.71%) Retail
4 17 (1.53%) Law
5 14 (1.26%) Telecoms
6 10 (0.90%) Legal
7 7 (0.63%) Financial Institution
8 4 (0.36%) Back Office
8 4 (0.36%) Investment Banking
8 4 (0.36%) Advertising
8 4 (0.36%) Marketing
8 4 (0.36%) Dutch Language
8 4 (0.36%) Italian Language
9 3 (0.27%) French Language
9 3 (0.27%) Publishing
9 3 (0.27%) Military
9 3 (0.27%) Pharmaceutical
10 2 (0.18%) Retail Banking
10 2 (0.18%) General Ledger
10 2 (0.18%) German Language
Libraries, Frameworks & Software Standards
1 8 (0.72%) HTML
2 6 (0.54%) CSS
3 3 (0.27%) Web Services
4 2 (0.18%) XML
4 2 (0.18%) Spring
4 2 (0.18%) Application Packaging
4 2 (0.18%) .NET
4 2 (0.18%) J2EE
5 1 (0.090%) Android SDK
5 1 (0.090%) ASP.NET Web Forms
5 1 (0.090%) ODBC
5 1 (0.090%) ActiveX
5 1 (0.090%) WAP
5 1 (0.090%) X-Windows
Miscellaneous
1 159 (14.35%) Blackberry
2 49 (4.42%) Analytical Skills
3 30 (2.71%) iPhone
4 28 (2.53%) iPad
5 27 (2.44%) NHS
6 24 (2.17%) Video Conferencing
7 18 (1.62%) Management Information System
8 13 (1.17%) Thin Client
8 13 (1.17%) Client/Server
8 13 (1.17%) Fat Client
9 11 (0.99%) Hedge funds
10 9 (0.81%) Smartphone
11 5 (0.45%) PDA
12 4 (0.36%) FMCG
12 4 (0.36%) GIS
12 4 (0.36%) Interactive TV
13 3 (0.27%) CMDB
13 3 (0.27%) Wiki
14 2 (0.18%) Equities
14 2 (0.18%) AS400
Operating Systems
1 876 (79.06%) Windows
2 486 (43.86%) Windows 7
3 339 (30.60%) Windows XP
4 205 (18.50%) Windows Server 2008
5 160 (14.44%) Windows Server 2003
6 88 (7.94%) Linux
7 65 (5.87%) Windows 8
8 39 (3.52%) UNIX
9 35 (3.16%) Windows Server 2012
10 34 (3.07%) Windows 2000
10 34 (3.07%) Mac OS X
11 29 (2.62%) Windows Vista
12 27 (2.44%) CentOS
13 26 (2.35%) Apple iOS
14 25 (2.26%) Ubuntu
15 21 (1.90%) Android
16 17 (1.53%) Mac OS
17 10 (0.90%) Red Hat Enterprise Linux
17 10 (0.90%) Windows 2000 Server
17 10 (0.90%) Windows NT
Processes & Methodologies
1 230 (20.76%) ITIL
2 65 (5.87%) Incident Management
3 53 (4.78%) Service Management
4 45 (4.06%) Migration
5 23 (2.08%) Service Delivery
6 19 (1.71%) Asset Management
7 18 (1.62%) Workflow
7 18 (1.62%) Problem Management
8 17 (1.53%) Change Management
9 15 (1.35%) Configuration Management
9 15 (1.35%) Software Deployment
10 13 (1.17%) Time Management
10 13 (1.17%) Security Management
11 10 (0.90%) Project Management
11 10 (0.90%) CRM
11 10 (0.90%) Network Management
12 9 (0.81%) Disaster Recovery
13 7 (0.63%) ITIL V3
13 7 (0.63%) Change Control
13 7 (0.63%) Kalman Filter
Programming Languages
1 48 (4.33%) SQL
2 19 (1.71%) Python
3 16 (1.44%) C
4 11 (0.99%) PowerShell
5 8 (0.72%) Java
6 6 (0.54%) Perl
7 5 (0.45%) PHP
7 5 (0.45%) VBA
8 4 (0.36%) JavaScript
9 3 (0.27%) PL/SQL
10 2 (0.18%) C#
11 1 (0.090%) C++
11 1 (0.090%) VB
11 1 (0.090%) Shell Script
Qualifications
1 92 (8.30%) Security Cleared
2 63 (5.69%) SC Cleared
3 57 (5.14%) Microsoft Certification
4 52 (4.69%) MCP
5 26 (2.35%) MCSE
6 20 (1.81%) DV Cleared
7 15 (1.35%) Cisco Certification
8 12 (1.08%) MCSA
9 7 (0.63%) A+ Certification
9 7 (0.63%) ITIL Foundation Certificate
10 6 (0.54%) Degree
10 6 (0.54%) ITIL Certification
11 5 (0.45%) MCITP
12 4 (0.36%) MCDST
12 4 (0.36%) MCTS
12 4 (0.36%) CCNA
13 3 (0.27%) CCNP
13 3 (0.27%) Avaya Certification
13 3 (0.27%) CNA
13 3 (0.27%) CNE
Quality Assurance & Compliance
1 114 (10.29%) SLA
2 4 (0.36%) ISO/IEC 27001
2 4 (0.36%) QA
3 3 (0.27%) PCI DSS
4 2 (0.18%) Sarbanes-Oxley
5 1 (0.090%) COBIT
5 1 (0.090%) Data Quality
5 1 (0.090%) ISO/IEC 20000
System Software
1 554 (50.00%) Active Directory
2 63 (5.69%) VMware Infrastructure
3 25 (2.26%) XenApp
4 19 (1.71%) Terminal Services
5 12 (1.08%) VMware Server
6 11 (0.99%) Hyper-V
7 8 (0.72%) vSphere
8 5 (0.45%) Citrix Presentation Server
8 5 (0.45%) VMware ESX
9 3 (0.27%) Microsoft App-V
9 3 (0.27%) ISA Server
9 3 (0.27%) XenServer
9 3 (0.27%) VMware ESXi
10 2 (0.18%) XenDesktop
10 2 (0.18%) Forefront TMG
10 2 (0.18%) MetaFrame
10 2 (0.18%) VMware Workstation
11 1 (0.090%) Microsoft Virtual Server
11 1 (0.090%) Terminal Server
Systems Management
1 108 (9.75%) SCCM
2 25 (2.26%) Backup Exec
3 16 (1.44%) Symantec Enterprise Vault
4 14 (1.26%) WSUS
5 12 (1.08%) OpenView Configuration Management
6 9 (0.81%) Nagios
7 8 (0.72%) Norton AntiVirus
8 5 (0.45%) SCOM
8 5 (0.45%) Zenoss
9 4 (0.36%) Systems Management Server (SMS)
10 3 (0.27%) DameWare
10 3 (0.27%) NetBackup
10 3 (0.27%) Puppet
11 2 (0.18%) Unicenter
11 2 (0.18%) Casper Suite
11 2 (0.18%) McAfee ePO
12 1 (0.090%) HP SIM
12 1 (0.090%) Sysprep
12 1 (0.090%) Cacti
12 1 (0.090%) Foglight
Vendors
1 432 (38.99%) Microsoft
2 179 (16.16%) Citrix
3 130 (11.73%) VMware
4 90 (8.12%) Cisco
5 87 (7.85%) HP
6 67 (6.05%) Lotus
7 55 (4.96%) Symantec
8 38 (3.43%) Apple
9 31 (2.80%) McAfee
10 28 (2.53%) Remedy
11 27 (2.44%) Altiris
12 25 (2.26%) Bloomberg
13 24 (2.17%) Dell
14 23 (2.08%) Splunk
15 20 (1.81%) Avaya
16 17 (1.53%) Red Hat
17 16 (1.44%) Oracle
18 15 (1.35%) Salesforce.com
18 15 (1.35%) AppSense
19 14 (1.26%) ION Trading
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