2nd Line Support Jobs in the UK excluding London

Second Line Support
UK > UK excluding London

The median Second Line Support salary in the UK excluding London is £30,000 per year according to job vacancies posted during the 6 months to 8 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
8 May 2024
Same period 2023 Same period 2022
Rank 295 321 359
Rank change year-on-year +26 +38 -28
Permanent jobs requiring a 2nd Line Support 654 586 656
As % of all permanent jobs advertised in the UK excluding London 0.92% 0.97% 0.92%
As % of the Job Titles category 0.97% 1.09% 0.96%
Number of salaries quoted 609 520 595
10th Percentile £25,700 £24,000 £23,000
25th Percentile £26,750 £26,250 £25,000
Median annual salary (50th Percentile) £30,000 £30,000 £28,000
Median % change year-on-year - +7.14% +1.82%
75th Percentile £33,750 £34,308 £33,125
90th Percentile £38,750 £38,750 £35,902
UK median annual salary £30,500 £31,500 £30,000
% change year-on-year -3.17% +5.00% +7.14%

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 67,268 53,729 68,078
% of permanent jobs with a recognized job title 94.81% 89.16% 95.76%
Number of salaries quoted 47,545 30,499 42,724
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,000 £50,000
Median % change year-on-year -5.66% +6.00% +5.26%
75th Percentile £63,750 £68,750 £66,250
90th Percentile £76,750 £81,251 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

2nd Line Support
Job Vacancy Trend in the UK excluding London

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 2nd Line Support in the UK excluding London

2nd Line Support
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing 2nd Line Support in the UK excluding London.

Salary trend for 2nd Line Support in the UK excluding London

2nd Line Support
Salary Histogram in the UK excluding London

Salary distribution for jobs citing 2nd Line Support in the UK excluding London over the 6 months to 8 May 2024.

Salary histogram for 2nd Line Support in the UK excluding London

2nd Line Support
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the UK excluding London region over the 6 months to 8 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East -23 176 £30,000 -1.64% 36
North of England +53 136 £30,000 +5.26% 17
East of England +64 109 £31,000 -4.62% 16
Midlands +26 99 £29,500 +1.72% 22
South West -11 80 £33,500 -4.29% 21
North West +9 66 £29,500 +3.51% 13
West Midlands +12 59 £29,500 +7.27% 14
Yorkshire +81 48 £31,125 +12.77% 4
East Midlands +10 40 £29,000 -3.33% 8
Scotland -49 40 £29,000 +13.73% 5
North East +9 22 £32,250 -0.77%
Wales +9 12 £27,500 - 4
Northern Ireland +28 2 £38,750 +19.23%
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 8 May 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring 2nd Line Support in the job title.

1 417 (63.76%) Microsoft
2 406 (62.08%) Windows
3 396 (60.55%) Microsoft 365
4 393 (60.09%) Active Directory
5 260 (39.76%) Social Skills
6 215 (32.87%) Azure
7 214 (32.72%) Windows Server
8 185 (28.29%) Customer Service
9 177 (27.06%) Problem-Solving
10 163 (24.92%) VMware
11 159 (24.31%) Microsoft Exchange
12 155 (23.70%) Windows 10
13 133 (20.34%) ITIL
14 132 (20.18%) Firewall
15 129 (19.72%) VMware Infrastructure
16 122 (18.65%) Microsoft Office
17 120 (18.35%) SharePoint
18 103 (15.75%) Microsoft Intune
19 101 (15.44%) Hyper-V
20 91 (13.91%) Entra ID
21 81 (12.39%) DNS
22 73 (11.16%) Microsoft Certification
23 72 (11.01%) Citrix
24 65 (9.94%) DHCP
25 62 (9.48%) Driving Licence
26 61 (9.33%) WAN
27 60 (9.17%) LAN
28 58 (8.87%) Degree
29 57 (8.72%) SLA
30 54 (8.26%) SQL

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 159 (24.31%) Microsoft Exchange
2 120 (18.35%) SharePoint
3 11 (1.68%) IIS
4 6 (0.92%) SharePoint 2010
4 6 (0.92%) SharePoint 2013
5 5 (0.76%) Confluence
6 3 (0.46%) Jupyter
7 1 (0.15%) IBM Notes
Applications
1 122 (18.65%) Microsoft Office
2 10 (1.53%) Microsoft Excel
3 3 (0.46%) Spreadsheet
4 1 (0.15%) Microsoft PowerPoint
Business Applications
1 5 (0.76%) Dynamics CRM
2 4 (0.61%) Dynamics NAV
3 3 (0.46%) JDE EnterpriseOne
3 3 (0.46%) Shopify
4 2 (0.31%) Dynamics AX
4 2 (0.31%) Remedy ITSM
Cloud Services
1 396 (60.55%) Microsoft 365
2 215 (32.87%) Azure
3 91 (13.91%) Entra ID
4 42 (6.42%) OneDrive
5 36 (5.50%) AWS
6 24 (3.67%) GCP
7 14 (2.14%) Google Workspace
8 12 (1.83%) Power Platform
9 10 (1.53%) Mimecast
10 9 (1.38%) Azure Sentinel
10 9 (1.38%) Dynamics 365
11 7 (1.07%) SaaS
12 1 (0.15%) IaaS
12 1 (0.15%) OpenDNS
12 1 (0.15%) WhatsApp
Communications & Networking
1 132 (20.18%) Firewall
2 81 (12.39%) DNS
3 65 (9.94%) DHCP
4 61 (9.33%) WAN
5 60 (9.17%) LAN
6 47 (7.19%) TCP/IP
7 43 (6.57%) Wi-Fi
8 36 (5.50%) VoIP
9 35 (5.35%) VLAN
10 30 (4.59%) VPN
11 25 (3.82%) Internet
12 22 (3.36%) Network Security
13 21 (3.21%) SAN
14 17 (2.60%) Remote Desktop
15 16 (2.45%) Intranet
16 15 (2.29%) WLAN
17 13 (1.99%) Wireless
18 8 (1.22%) NAS
19 5 (0.76%) Broadband
19 5 (0.76%) Structured Cabling
Database & Business Intelligence
1 36 (5.50%) SQL Server
2 15 (2.29%) Amazon RDS
3 8 (1.22%) MariaDB
3 8 (1.22%) MySQL
4 7 (1.07%) Power BI
5 3 (0.46%) Metabase
Development Applications
1 14 (2.14%) JIRA
2 3 (0.46%) Visual Studio Code
3 2 (0.31%) Hudson
General
1 260 (39.76%) Social Skills
2 49 (7.49%) Analytical Skills
3 45 (6.88%) Finance
4 44 (6.73%) Organisational Skills
5 27 (4.13%) Manufacturing
6 23 (3.52%) Law
7 21 (3.21%) Telecoms
8 20 (3.06%) Documentation Skills
9 17 (2.60%) Legal
10 13 (1.99%) Inclusion and Diversity
11 10 (1.53%) Public Sector
12 7 (1.07%) Marketing
13 6 (0.92%) Retail
14 5 (0.76%) French Language
14 5 (0.76%) Publishing
15 4 (0.61%) German Language
16 3 (0.46%) Advertising
16 3 (0.46%) Presentation Skills
17 2 (0.31%) Digital Healthcare
18 1 (0.15%) Tech for Good
Libraries, Frameworks & Software Standards
1 8 (1.22%) .NET
2 4 (0.61%) Cocoa
3 2 (0.31%) CSS
3 2 (0.31%) XML
4 1 (0.15%) HTML
4 1 (0.15%) JSON
4 1 (0.15%) Web Services
Miscellaneous
1 62 (9.48%) Driving Licence
2 21 (3.21%) Onboarding
3 16 (2.45%) Self-Motivation
4 15 (2.29%) Smartphone
5 13 (1.99%) Management Information System
6 11 (1.68%) Enterprise Storage
6 11 (1.68%) iPad
7 8 (1.22%) Clustering
7 8 (1.22%) EPoS
7 8 (1.22%) Video Conferencing
8 6 (0.92%) BYOD
8 6 (0.92%) iPhone
8 6 (0.92%) Replication
8 6 (0.92%) Security Operations Centre
9 5 (0.76%) Virtual Team
10 3 (0.46%) Apple TV
10 3 (0.46%) Handset
10 3 (0.46%) Raspberry Pi
10 3 (0.46%) Team-Oriented Environment
11 2 (0.31%) CMDB
Operating Systems
1 406 (62.08%) Windows
2 214 (32.72%) Windows Server
3 155 (23.70%) Windows 10
4 45 (6.88%) Linux
5 39 (5.96%) Mac OS
6 35 (5.35%) Windows 7
7 33 (5.05%) Apple iOS
8 28 (4.28%) Android
9 26 (3.98%) Windows Server 2012
10 25 (3.82%) Windows Server 2019
11 21 (3.21%) Windows Server 2016
12 20 (3.06%) Windows 8
13 7 (1.07%) Unix
14 5 (0.76%) CentOS
15 4 (0.61%) VMS
16 2 (0.31%) Red Hat Enterprise Linux
16 2 (0.31%) Windows Server 2008
17 1 (0.15%) Windows Mobile
17 1 (0.15%) Windows NT
17 1 (0.15%) Windows XP
Processes & Methodologies
1 185 (28.29%) Customer Service
2 177 (27.06%) Problem-Solving
3 133 (20.34%) ITIL
4 35 (5.35%) Service Delivery
5 33 (5.05%) Mobile Device Management
6 31 (4.74%) ITSM
7 30 (4.59%) Incident Management
7 30 (4.59%) Infrastructure Engineering
8 26 (3.98%) Computer Science
9 23 (3.52%) CRM
10 22 (3.36%) Line Management
10 22 (3.36%) Mentoring
10 22 (3.36%) Service Management
11 19 (2.91%) Continuous Improvement
12 17 (2.60%) Antivirus Management
12 17 (2.60%) Cybersecurity
12 17 (2.60%) Server Management
13 16 (2.45%) Agile
13 16 (2.45%) Change Management
13 16 (2.45%) Kalman Filter
Programming Languages
1 54 (8.26%) SQL
2 32 (4.89%) PowerShell
3 3 (0.46%) Python
4 1 (0.15%) Bash
4 1 (0.15%) JavaScript
4 1 (0.15%) Perl
Qualifications
1 73 (11.16%) Microsoft Certification
2 58 (8.87%) Degree
3 53 (8.10%) Security Cleared
4 33 (5.05%) DBS Check
5 32 (4.89%) A+ Certification
6 30 (4.59%) SC Cleared
7 26 (3.98%) MCP
8 24 (3.67%) Computer Science Degree
9 19 (2.91%) Azure Certification
9 19 (2.91%) DV Cleared
10 14 (2.14%) Network+ Certification
11 9 (1.38%) MCSE
12 8 (1.22%) CCNA
12 8 (1.22%) Cisco Certification
12 8 (1.22%) CompTIA Security+
12 8 (1.22%) MCITP
13 6 (0.92%) AWS Certification
13 6 (0.92%) HND
14 4 (0.61%) MCDST
15 3 (0.46%) ITIL Certification
Quality Assurance & Compliance
1 57 (8.72%) SLA
2 10 (1.53%) ISO/IEC 27001
3 6 (0.92%) GDPR
4 4 (0.61%) Cyber Essentials
5 2 (0.31%) Cyber Essentials PLUS
5 2 (0.31%) ISO 9001
5 2 (0.31%) QA
6 1 (0.15%) PCI DSS
System Software
1 393 (60.09%) Active Directory
2 129 (19.72%) VMware Infrastructure
3 101 (15.44%) Hyper-V
4 26 (3.98%) Virtual Desktop
5 24 (3.67%) XenApp
6 23 (3.52%) XenDesktop
7 21 (3.21%) VMware ESXi
7 21 (3.21%) vSphere
8 13 (1.99%) VirtualBox
9 10 (1.53%) VMware Workstation
10 3 (0.46%) Virtual Machines
Systems Management
1 103 (15.75%) Microsoft Intune
2 41 (6.27%) SCCM
3 17 (2.60%) WSUS
4 8 (1.22%) Autotask
4 8 (1.22%) Failover Clustering
4 8 (1.22%) Jamf Pro
5 7 (1.07%) vCenter Server
6 6 (0.92%) SmoothWall
7 5 (0.76%) McAfee ePO
8 3 (0.46%) FortiGate
8 3 (0.46%) Microsoft Data Protection Manager
8 3 (0.46%) SCDPM
9 1 (0.15%) Ansible
9 1 (0.15%) cPanel
9 1 (0.15%) Dell DRAC
9 1 (0.15%) Opsgenie
9 1 (0.15%) Puppet
9 1 (0.15%) SCOM
9 1 (0.15%) SCVMM
Vendors
1 417 (63.76%) Microsoft
2 163 (24.92%) VMware
3 72 (11.01%) Citrix
4 38 (5.81%) Cisco
5 34 (5.20%) Apple
6 30 (4.59%) Google
7 27 (4.13%) Veeam
8 26 (3.98%) HP
9 25 (3.82%) Sophos
10 18 (2.75%) Dell
11 14 (2.14%) ServiceNow
12 10 (1.53%) Symantec
13 9 (1.38%) Datto
14 7 (1.07%) Acronis
14 7 (1.07%) Draytek
14 7 (1.07%) Remedy
15 6 (0.92%) ESET
15 6 (0.92%) Ubiquiti
16 5 (0.76%) McAfee
16 5 (0.76%) Meraki