The table below looks at the statistics for the IT Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited IT Support Analyst in their job title over the 3 months to 27 February 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Feb 2015
Same period 2014 Same period 2013
IT Support Analyst
Rank 513 601 679
Rank change year-on-year
+88 +78
Permanent jobs requiring an IT Support Analyst 424 305 194
As % of all permanent IT jobs located in the UK 0.40% 0.29% 0.18%
As % of the Job Titles category 0.42% 0.31% 0.19%
Number of salaries quoted 378 275 179
Average salary £26,000 £26,000 £25,000
Average salary % change year-on-year
- +4.00%
90% offered a salary of more than £20,000 £19,050 £19,400
10% offered a salary of more than £35,000 £33,000 £34,200
UK excluding London average salary £23,000 £24,000 £25,000
% change year-on-year
-4.16% -4.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
101499 99519 101734
As % of all permanent IT jobs located in the UK 94.83% 94.46% 94.93%
Number of salaries quoted 83699 79930 86037
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

IT Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing IT Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

IT Support Analyst Jobs Demand Trend in the UK

IT Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support Analyst within the UK.

IT Support Analyst Salary Trend in the UK

IT Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing IT Support Analyst over the 3 months to 27 February 2015 within the UK.

IT Support Analyst Salary Histogram in the UK

IT Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing IT Support Analyst within the UK over the 3 months to 27 February 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +59 381 £26,000 - 42
London +93 203 £28,000 -1.75% 16
South East -2 73 £25,000 +4.16% 10
City of London +19 46 £27,500 -10.56% 1
Berkshire +14 28 £28,750 +4.54% 2
South West -1 28 £23,000 +19.48% 4
Scotland +30 26 £22,500 +9.75% 3
North West -13 17 £22,500 +3.44% 4
West Midlands -14 17 £23,750 -1.04% 2
Surrey +4 15 £22,000 +22.22% 1
Edinburgh +13 14 £24,500 +20.98%
Yorkshire -4 14 £22,000 +2.32% 4
Manchester +2 13 £22,500 +9.75% 1
East of England -21 13 £25,000 -3.84% 1
West Yorkshire -9 12 £22,000 +2.32% 2
Bristol 0 10 £24,000 +4.34%
East Midlands +25 9 £26,250 +7.14% 1
Slough +12 9 £22,500 -31.81% 1
Kent +11 9 £25,000 -16.66%
Leeds -14 9 £22,250 +3.48% 1
Hampshire -8 8 £21,000 -35.38% 1
Northamptonshire +4 7 £27,500 +12.24%
Reading -6 7 £30,000 +25.00% 1
Dorset -23 7 £23,000 -2.12% 1
Glasgow +18 6 £18,750 -3.84%
Maidenhead -4 6 £31,750 +5.83%
Croydon - 6 £24,000 -
Coventry - 6 £25,000 -
Newbury - 6 £28,000 -
West Sussex - 6 £29,000 - 1

IT Support Analyst
Top 30 Related IT Skills

For the 6 months to 27 February 2015, IT jobs within the UK that cited IT Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support Analyst in their job title.

1 632 (77.64%) Windows
2 494 (60.69%) Active Directory
3 433 (53.19%) Microsoft
4 368 (45.21%) MS Office
5 326 (40.05%) Windows 7
6 255 (31.33%) MS Excel
7 233 (28.62%) MS Exchange
8 209 (25.68%) Windows Server 2008
9 193 (23.71%) ITIL
10 173 (21.25%) Finance
11 171 (21.01%) VMware
12 155 (19.04%) Citrix
12 155 (19.04%) Degree
13 135 (16.58%) VMware Infrastructure
14 125 (15.36%) Windows Server 2003
15 103 (12.65%) LAN
16 101 (12.41%) Windows XP
17 97 (11.92%) TCP/IP
18 94 (11.55%) Windows Server 2012
19 88 (10.81%) WAN
20 87 (10.69%) Firewall
21 86 (10.57%) Exchange Server 2010
22 84 (10.32%) Blackberry
23 82 (10.07%) SQL
23 82 (10.07%) Windows 8
24 80 (9.83%) VPN
25 79 (9.71%) SLA
26 78 (9.58%) Cisco
27 77 (9.46%) DNS
28 73 (8.97%) SQL Server

IT Support Analyst
Top Related IT Skills by Category

For the 6 months to 27 February 2015, IT jobs within the UK that cited IT Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 233 (28.62%) MS Exchange
2 86 (10.57%) Exchange Server 2010
3 52 (6.39%) SharePoint
4 34 (4.18%) Exchange Server 2007
5 33 (4.05%) Blackberry Enterprise Server
6 22 (2.70%) Exchange Server 2003
6 22 (2.70%) Exchange Server 2013
7 18 (2.21%) IIS
8 14 (1.72%) WorkSite
9 13 (1.60%) IBM Notes
10 11 (1.35%) Lync
11 8 (0.98%) SharePoint 2010
12 7 (0.86%) SharePoint 2013
12 7 (0.86%) CMS
13 4 (0.49%) Moodle
14 3 (0.37%) MS Project Server
14 3 (0.37%) Apache
15 2 (0.25%) WebLogic
15 2 (0.25%) SharePoint Server
15 2 (0.25%) Drupal
Applications
1 368 (45.21%) MS Office
2 255 (31.33%) MS Excel
3 11 (1.35%) MS PowerPoint
4 4 (0.49%) Photoshop
4 4 (0.49%) MS Visio
5 3 (0.37%) Adobe Illustrator
5 3 (0.37%) Spreadsheet
6 2 (0.25%) MS Project
7 1 (0.12%) Adobe Creative Suite
Business Applications
1 4 (0.49%) Visualfiles
2 3 (0.37%) Dynamics AX
2 3 (0.37%) SAP ERP
3 2 (0.25%) Magento
3 2 (0.25%) ResourceLink
3 2 (0.25%) GoldMine
3 2 (0.25%) SAP Oil and Gas
4 1 (0.12%) Fredhopper
4 1 (0.12%) Line 500
4 1 (0.12%) Remedy ITSM
Cloud Services
1 25 (3.07%) Office 365
2 4 (0.49%) Google Apps
3 3 (0.37%) IaaS
3 3 (0.37%) Cloud Computing
3 3 (0.37%) SaaS
3 3 (0.37%) PaaS
4 1 (0.12%) Microsoft Azure
4 1 (0.12%) Amazon AWS
Communications & Networking
1 103 (12.65%) LAN
2 97 (11.92%) TCP/IP
3 88 (10.81%) WAN
4 87 (10.69%) Firewall
5 80 (9.83%) VPN
6 77 (9.46%) DNS
7 64 (7.86%) DHCP
8 52 (6.39%) VoIP
9 51 (6.27%) Internet
10 22 (2.70%) Wi-Fi
11 21 (2.58%) Wireless
12 19 (2.33%) SMTP
13 17 (2.09%) SAN
14 15 (1.84%) VLAN
14 15 (1.84%) Cisco IPT
15 10 (1.23%) iSCSI
16 9 (1.11%) Intranet
17 5 (0.61%) IP Telephony
17 5 (0.61%) SSH
17 5 (0.61%) FTP
Database & Business Intelligence
1 73 (8.97%) SQL Server
2 11 (1.35%) SQL Server Reporting Services
3 9 (1.11%) Crystal Reports
4 7 (0.86%) SQL Server 2008
4 7 (0.86%) Relational Database
5 6 (0.74%) SQL Server 2005
5 6 (0.74%) SQL Server Integration Services
6 5 (0.61%) MySQL
7 4 (0.49%) SQL Server 2012
7 4 (0.49%) Oracle Database
8 3 (0.37%) SAP BW
9 2 (0.25%) Cognos Impromptu
10 1 (0.12%) FileMaker
10 1 (0.12%) InterBase
10 1 (0.12%) Oracle Reports
10 1 (0.12%) MS Access
Development Applications
1 1 (0.12%) JIRA
General
1 173 (21.25%) Finance
2 46 (5.65%) Financial Institution
3 45 (5.53%) Telecoms
4 37 (4.55%) Legal
5 30 (3.69%) Back Office
6 29 (3.56%) Law
7 20 (2.46%) Banking
8 18 (2.21%) Retail
9 16 (1.97%) Marketing
10 12 (1.47%) Front Office
11 10 (1.23%) Games
12 8 (0.98%) Automotive
12 8 (0.98%) German Language
12 8 (0.98%) Manufacturing
12 8 (0.98%) Advertising
13 5 (0.61%) Electronics
14 4 (0.49%) Dutch Language
15 3 (0.37%) Aerospace
16 2 (0.25%) Publishing
16 2 (0.25%) Billing
Libraries, Frameworks & Software Standards
1 31 (3.81%) Software Packaging
2 10 (1.23%) HTML
3 4 (0.49%) XML
4 3 (0.37%) CSS
5 2 (0.25%) .NET
5 2 (0.25%) XSL
5 2 (0.25%) Middleware
5 2 (0.25%) FIX Protocol
6 1 (0.12%) Windows SharePoint Services
6 1 (0.12%) EDI
6 1 (0.12%) Web Services
Miscellaneous
1 84 (10.32%) Blackberry
2 72 (8.85%) Computer Science
3 38 (4.67%) Analytical Skills
4 30 (3.69%) Management Information System
5 27 (3.32%) Hedge funds
5 27 (3.32%) iPhone
6 12 (1.47%) Video Conferencing
6 12 (1.47%) CCTV
7 11 (1.35%) Thin Client
7 11 (1.35%) Fat Client
8 10 (1.23%) Mathematics
9 6 (0.74%) iPad
10 5 (0.61%) Open Source
11 4 (0.49%) PDA
12 3 (0.37%) Smartphone
12 3 (0.37%) Handset
12 3 (0.37%) Derivative
12 3 (0.37%) EPoS
12 3 (0.37%) NHS
12 3 (0.37%) EqualLogic
Operating Systems
1 632 (77.64%) Windows
2 326 (40.05%) Windows 7
3 209 (25.68%) Windows Server 2008
4 125 (15.36%) Windows Server 2003
5 101 (12.41%) Windows XP
6 94 (11.55%) Windows Server 2012
7 82 (10.07%) Windows 8
8 73 (8.97%) Linux
9 34 (4.18%) Android
10 28 (3.44%) UNIX
11 24 (2.95%) Mac OS X
12 20 (2.46%) Windows Vista
13 17 (2.09%) Apple iOS
14 9 (1.11%) Mac OS X Server
15 6 (0.74%) Windows Mobile
16 4 (0.49%) Solaris
16 4 (0.49%) Windows Phone
17 3 (0.37%) Red Hat Enterprise Linux
17 3 (0.37%) Mac OS
18 2 (0.25%) Windows 2000 Server
Processes & Methodologies
1 193 (23.71%) ITIL
2 54 (6.63%) Disaster Recovery
3 37 (4.55%) Incident Management
4 31 (3.81%) Service Management
5 28 (3.44%) Service Delivery
6 24 (2.95%) CRM
7 23 (2.83%) Change Management
8 22 (2.70%) Boundary Protection
9 20 (2.46%) ERP
9 20 (2.46%) Document Management
10 18 (2.21%) Problem Management
11 15 (1.84%) Coaching
12 14 (1.72%) Continuous Improvement
13 13 (1.60%) Change Control
13 13 (1.60%) Mentoring
13 13 (1.60%) Time Management
14 11 (1.35%) Project Management
15 10 (1.23%) Data Protection
16 9 (1.11%) Information Security
17 8 (0.98%) Digital Marketing
Programming Languages
1 82 (10.07%) SQL
2 45 (5.53%) PowerShell
3 36 (4.42%) Perl
4 12 (1.47%) VB
5 10 (1.23%) C#
6 9 (1.11%) C
7 7 (0.86%) VBScript
8 6 (0.74%) PHP
8 6 (0.74%) T-SQL
9 5 (0.61%) JavaScript
9 5 (0.61%) Python
10 4 (0.49%) VBA
11 3 (0.37%) Shell Script
11 3 (0.37%) Java
12 2 (0.25%) PL/SQL
12 2 (0.25%) Bash Shell
Qualifications
1 155 (19.04%) Degree
2 59 (7.25%) Microsoft Certification
3 39 (4.79%) MCP
4 30 (3.69%) MCSA
5 26 (3.19%) Cisco Certification
6 23 (2.83%) MCSE
7 20 (2.46%) CCNA
8 19 (2.33%) ITIL Certification
8 19 (2.33%) MCITP
9 18 (2.21%) PhD
10 14 (1.72%) MCTS
11 13 (1.60%) ITIL Foundation Certificate
12 11 (1.35%) A+ Certification
13 10 (1.23%) VCP4
14 9 (1.11%) HND
15 8 (0.98%) Security Cleared
16 5 (0.61%) SC Cleared
17 4 (0.49%) CCNP
18 3 (0.37%) PRINCE2 Certification
18 3 (0.37%) MOS
Quality Assurance & Compliance
1 79 (9.71%) SLA
2 16 (1.97%) ISO/IEC 27001
3 3 (0.37%) HL7
3 3 (0.37%) ISO 9001
4 2 (0.25%) QA
5 1 (0.12%) ISO 9000
5 1 (0.12%) Sarbanes-Oxley
System Software
1 494 (60.69%) Active Directory
2 135 (16.58%) VMware Infrastructure
3 41 (5.04%) VMware ESX
4 32 (3.93%) XenApp
5 31 (3.81%) Hyper-V
5 31 (3.81%) VMware Workstation
6 13 (1.60%) vSphere
7 12 (1.47%) MetaFrame
8 11 (1.35%) IMail Server
9 10 (1.23%) Terminal Services
10 8 (0.98%) VMware ESXi
11 7 (0.86%) XenDesktop
12 4 (0.49%) XenServer
12 4 (0.49%) Microsoft Virtual Server
13 1 (0.12%) VMware Server
13 1 (0.12%) ISA Server
13 1 (0.12%) UAG
Systems Management
1 27 (3.32%) SCCM
2 22 (2.70%) Backup Exec
3 12 (1.47%) WSUS
3 12 (1.47%) NetBackup
4 8 (0.98%) Norton AntiVirus
5 3 (0.37%) ARCserve
6 2 (0.25%) SCOM
6 2 (0.25%) Symantec Endpoint Protection
6 2 (0.25%) Casper Suite
7 1 (0.12%) SCVMM
7 1 (0.12%) Plesk
7 1 (0.12%) OpenView Configuration Management
Vendors
1 433 (53.19%) Microsoft
2 171 (21.01%) VMware
3 155 (19.04%) Citrix
4 78 (9.58%) Cisco
5 34 (4.18%) Apple
6 32 (3.93%) Symantec
7 30 (3.69%) HP
8 20 (2.46%) LANDesk
9 19 (2.33%) Avaya
10 18 (2.21%) Dell
10 18 (2.21%) Bloomberg
11 16 (1.97%) Reuters
12 14 (1.72%) Google
13 13 (1.60%) Lotus
14 12 (1.47%) Veritas
15 9 (1.11%) SAP
15 9 (1.11%) SonicWALL
16 8 (0.98%) Mitel
16 8 (0.98%) McAfee
16 8 (0.98%) Oracle
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