IT Support Analyst Jobs
 
Demand Trend Salary Trend Salary Histogram Job Locations Related Skills

The first table below looks at the demand for the IT Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited IT Support Analyst in their job title over the 3 months to 21 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
 3 months to
21 May 2013		 Same period 2012 Same period 2011
IT Support Analyst
Rank 635 659 653
Rank change year-on-year
+24 -6
Permanent jobs requiring an IT Support Analyst 228 236 222
As % of all permanent IT jobs located in the UK 0.210% 0.195% 0.182%
As % of the Job Titles category 0.222% 0.206% 0.193%
Number of salaries quoted 204 216 199
Average salary £25,000 £25,500 £24,500
Average salary % change year-on-year
-1.96% +4.08%
90% offered a salary of more than £19,600 £19,000 £19,000
10% offered a salary of more than £35,000 £37,500 £30,000
UK excluding London average salary £25,000 £23,500 £24,000
% change year-on-year
+6.38% -2.08%
All Job Titles
UK
Permanent IT job ads with a match in the
Job Titles category		 102582 114838 114977
As % of all permanent IT jobs located in the UK 94.43% 94.76% 94.22%
Number of salaries quoted 85352 98508 97090
Average salary £42,500 £42,500 £42,500
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £67,500 £72,500 £70,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%

IT Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing IT Support Analyst within the UK as a proportion of the total demand within the Job Titles category.

IT Support Analyst Jobs Demand Trend

IT Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support Analyst within the UK.

IT Support Analyst Salary Trend

IT Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing IT Support Analyst over the 3 months to 21 May 2013 within the UK.

IT Support Analyst Salary Histogram

IT Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing IT Support Analyst within the UK over the 3 months to 21 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)		 Rank Change
on Same Period
Last Year		 Matching
Permanent
IT Job Ads		 Average Salary
Last 3 Months		 Average Salary
% Change
on Same Period
Last Year
England +17 213 £25,000 -3.84%
London +10 68 £27,750 -0.89%
South East -8 42 £27,500 +10.00%
East of England +22 29 £25,000 +4.16%
Surrey +12 21 £31,000 +16.98%
Yorkshire -4 20 £21,000 -4.54%
City of London +8 16 £29,000 -14.07%
South West +8 16 £20,000 -23.07%
North West -12 16 £27,500 +27.90%
Hertfordshire +14 14 £25,750 +7.29%
Cambridgeshire +20 13 £26,250 +28.04%
West Midlands -16 12 £25,500 -20.31%
Peterborough +7 10 £25,000 +21.95%
Cheshire +14 9 £42,000 +95.34%
Guildford -2 8 £30,500 -6.15%
East Midlands 0 7 £31,000 +53.08%
Scotland -7 7 £21,000 -6.66%
West Yorkshire -11 7 £21,000 +5.00%
Bath 0 6 £16,500 -29.78%
Somerset -1 6 £16,500 -31.95%
Wiltshire - 6 £20,000 -
Warrington +23 5 £17,500 -18.60%
Berkshire +8 5 £26,000 -5.45%
South Yorkshire +7 5 £21,500 -17.30%
Hampshire +3 5 £19,000 -15.55%
Leeds -17 5 £21,000 -4.54%
Manchester -20 5 £27,500 +32.53%
Staffordshire -3 4 £26,250 -17.96%
Buckinghamshire -16 4 £20,500 +7.89%
Edinburgh - 4 £19,500 -

IT Support Analyst
Top 30 Related IT Skills

For the 6 months to 21 May 2013, IT jobs within the UK that cited IT Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support Analyst in their job title.

1 326 (76.53%) Windows
2 218 (51.17%) Microsoft
3 180 (42.25%) Active Directory
4 155 (36.38%) MS Office
5 128 (30.05%) MS Excel
6 112 (26.29%) MS Exchange
7 103 (24.18%) Windows 7
8 100 (23.47%) Windows XP
9 99 (23.24%) Windows Server 2008
10 88 (20.66%) ITIL
11 79 (18.54%) LAN
11 79 (18.54%) Microsoft Certification
11 79 (18.54%) Windows Server 2003
12 71 (16.67%) SQL Server
13 68 (15.96%) Citrix
14 67 (15.73%) Blackberry
14 67 (15.73%) VMware
15 64 (15.02%) WAN
16 63 (14.79%) SQL
17 60 (14.08%) Cisco
18 46 (10.80%) TCP/IP
19 45 (10.56%) Finance
20 43 (10.09%) VPN
21 39 (9.155%) MCSE
21 39 (9.155%) VMware Infrastructure
22 37 (8.685%) Linux
23 36 (8.451%) Degree
24 35 (8.216%) Exchange Server 2010
25 33 (7.746%) MCP
26 31 (7.277%) SAN

IT Support Analyst
Top Related IT Skills by Category

For the 6 months to 21 May 2013, IT jobs within the UK that cited IT Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support Analyst in their job title. Up to 20 skills are shown per category.

Application Development
1 7 (1.643%) HTML
1 7 (1.643%) .NET
2 6 (1.408%) CSS
3 3 (0.704%) Middleware
4 2 (0.469%) FIX Protocol
4 2 (0.469%) ASP
4 2 (0.469%) Web Services
4 2 (0.469%) XML
5 1 (0.235%) SOAP
5 1 (0.235%) LAMP
5 1 (0.235%) Windows SharePoint Services
5 1 (0.235%) Application Packaging
Application Platforms
1 112 (26.29%) MS Exchange
2 35 (8.216%) Exchange Server 2010
3 25 (5.869%) SharePoint
4 21 (4.930%) Exchange Server 2007
5 20 (4.695%) Blackberry Enterprise Server
6 19 (4.460%) IIS
7 17 (3.991%) Exchange Server 2003
8 6 (1.408%) WorkSite
9 5 (1.174%) Lotus Notes
9 5 (1.174%) Office Communications Server
9 5 (1.174%) SharePoint 2010
10 2 (0.469%) Site Server
10 2 (0.469%) Lotus Domino
11 1 (0.235%) Apache
11 1 (0.235%) CMS
11 1 (0.235%) SharePoint Server
11 1 (0.235%) Drupal
11 1 (0.235%) Zimbra
Applications
1 155 (36.38%) MS Office
2 128 (30.05%) MS Excel
3 5 (1.174%) Google Apps
4 2 (0.469%) MS PowerPoint
5 1 (0.235%) Photoshop
5 1 (0.235%) MS Project
5 1 (0.235%) Acrobat
5 1 (0.235%) QuarkXPress
5 1 (0.235%) 3ds Max
5 1 (0.235%) AutoCAD
5 1 (0.235%) MicroStation
5 1 (0.235%) Office 365
Business Applications
1 9 (2.113%) Temenos T24
2 8 (1.878%) Dynamics CRM
3 6 (1.408%) Oracle EBS
4 3 (0.704%) Oracle EBS R12
5 2 (0.469%) Bloomberg TOMS
5 2 (0.469%) Pegasus Opera
6 1 (0.235%) SAP SD
6 1 (0.235%) assyst
6 1 (0.235%) Misys Midas
6 1 (0.235%) Bond Adapt
6 1 (0.235%) FRx
Communications & Networking
1 79 (18.54%) LAN
2 64 (15.02%) WAN
3 46 (10.80%) TCP/IP
4 43 (10.09%) VPN
5 31 (7.277%) SAN
6 29 (6.808%) DHCP
7 27 (6.338%) DNS
7 27 (6.338%) Firewall
8 23 (5.399%) Internet
9 22 (5.164%) VoIP
10 13 (3.052%) 3G
11 9 (2.113%) VLAN
12 7 (1.643%) Wireless
12 7 (1.643%) NAS
13 6 (1.408%) IP Telephony
13 6 (1.408%) Wi-Fi
13 6 (1.408%) Intranet
14 3 (0.704%) ADSL
14 3 (0.704%) Broadband
14 3 (0.704%) PABX
Database & Business Intelligence
1 71 (16.67%) SQL Server
2 19 (4.460%) SQL Server 2005
3 16 (3.756%) SQL Server 2008
4 7 (1.643%) SQL Server Reporting Services
5 6 (1.408%) SQL Server 2000
6 5 (1.174%) SQL Server Integration Services
7 4 (0.939%) Oracle 8/8i
7 4 (0.939%) Crystal Reports
8 3 (0.704%) MySQL
9 2 (0.469%) MS Access
10 1 (0.235%) RDBMS
10 1 (0.235%) TOAD
10 1 (0.235%) Sybase IQ
10 1 (0.235%) PostgreSQL
10 1 (0.235%) SQL Server 2012
Development Applications
1 2 (0.469%) Git (software)
1 2 (0.469%) Subversion
2 1 (0.235%) JIRA
General
1 45 (10.56%) Finance
2 31 (7.277%) Legal
3 27 (6.338%) Telecoms
4 24 (5.634%) Law
5 14 (3.286%) Back Office
6 13 (3.052%) Banking
7 11 (2.582%) Front Office
8 9 (2.113%) Retail
9 8 (1.878%) Manufacturing
10 4 (0.939%) French Language
11 2 (0.469%) Marketing
11 2 (0.469%) Advertising
11 2 (0.469%) Investment Banking
11 2 (0.469%) Automotive
12 1 (0.235%) Games
12 1 (0.235%) German Language
Miscellaneous
1 67 (15.73%) Blackberry
2 26 (6.103%) iPhone
3 13 (3.052%) Video Conferencing
4 12 (2.817%) iPad
5 11 (2.582%) Management Information System
6 8 (1.878%) PDA
6 8 (1.878%) AS400
7 4 (0.939%) Enterprise Storage
7 4 (0.939%) Computer Science
7 4 (0.939%) Client/Server
8 3 (0.704%) NHS
8 3 (0.704%) EPoS
8 3 (0.704%) Handset
8 3 (0.704%) FMCG
8 3 (0.704%) Cloud Computing
9 2 (0.469%) Visualisation
9 2 (0.469%) Fat Client
9 2 (0.469%) Statistics
9 2 (0.469%) Derivative
9 2 (0.469%) Interest Rate Derivative
Operating Systems
1 326 (76.53%) Windows
2 103 (24.18%) Windows 7
3 100 (23.47%) Windows XP
4 99 (23.24%) Windows Server 2008
5 79 (18.54%) Windows Server 2003
6 37 (8.685%) Linux
7 25 (5.869%) UNIX
8 15 (3.521%) Red Hat Enterprise Linux
9 14 (3.286%) Android
10 11 (2.582%) Windows Vista
11 10 (2.347%) Mac OS X
11 10 (2.347%) Windows 2000
12 6 (1.408%) Windows 8
13 5 (1.174%) Windows 2000 Server
14 4 (0.939%) Windows Mobile
15 3 (0.704%) Solaris
15 3 (0.704%) Windows NT
16 2 (0.469%) Apple iOS
16 2 (0.469%) Mac OS
16 2 (0.469%) Windows Phone
Processes & Methodologies
1 88 (20.66%) ITIL
2 22 (5.164%) Service Management
3 18 (4.225%) Document Management
4 16 (3.756%) Service Delivery
5 15 (3.521%) ERP
5 15 (3.521%) Disaster Recovery
6 13 (3.052%) CRM
6 13 (3.052%) Incident Management
7 11 (2.582%) Migration
7 11 (2.582%) Project Management
8 10 (2.347%) Software Deployment
9 9 (2.113%) Asset Management
10 8 (1.878%) Problem Management
10 8 (1.878%) ITIL V3
11 7 (1.643%) Network Management
12 6 (1.408%) System Testing
12 6 (1.408%) Time Management
12 6 (1.408%) Business Intelligence
13 5 (1.174%) Configuration Management
13 5 (1.174%) Systems Analysis
Programming Languages
1 63 (14.79%) SQL
2 8 (1.878%) JavaScript
3 7 (1.643%) C
4 6 (1.408%) VBA
4 6 (1.408%) C#
5 4 (0.939%) Bash shell
5 4 (0.939%) Shell Script
5 4 (0.939%) PL/SQL
5 4 (0.939%) RPG
6 3 (0.704%) Python
7 2 (0.469%) T-SQL
7 2 (0.469%) VB
7 2 (0.469%) Java
8 1 (0.235%) PHP
8 1 (0.235%) PowerShell
Qualifications
1 79 (18.54%) Microsoft Certification
2 39 (9.155%) MCSE
3 36 (8.451%) Degree
4 33 (7.746%) MCP
5 18 (4.225%) MCITP
6 16 (3.756%) ITIL Certification
7 12 (2.817%) MCSA
8 11 (2.582%) CCNA
8 11 (2.582%) Cisco Certification
8 11 (2.582%) MCDST
9 6 (1.408%) A+ Certification
10 5 (1.174%) VMware Certified Professional (VCP)
11 4 (0.939%) SC Cleared
11 4 (0.939%) Security Cleared
12 3 (0.704%) MCT
13 2 (0.469%) GNVQ
13 2 (0.469%) MCPD
13 2 (0.469%) MCTS
14 1 (0.235%) HNC
14 1 (0.235%) HND
Quality Assurance & Compliance
1 26 (6.103%) SLA
2 1 (0.235%) Sarbanes-Oxley
System Software
1 180 (42.25%) Active Directory
2 39 (9.155%) VMware Infrastructure
3 17 (3.991%) Hyper-V
4 9 (2.113%) XenApp
5 8 (1.878%) Terminal Services
6 7 (1.643%) VMware ESX
6 7 (1.643%) vSphere
7 6 (1.408%) XenServer
8 4 (0.939%) Citrix Presentation Server
9 3 (0.704%) Xen
9 3 (0.704%) VMware ESXi
10 2 (0.469%) XenDesktop
10 2 (0.469%) Terminal Server
11 1 (0.235%) ISA Server
11 1 (0.235%) Microsoft App-V
11 1 (0.235%) Postfix
Systems Management
1 13 (3.052%) SCCM
2 11 (2.582%) Backup Exec
3 3 (0.704%) ARCserve
3 3 (0.704%) SCOM
4 2 (0.469%) WSUS
4 2 (0.469%) Norton AntiVirus
5 1 (0.235%) Tivoli
5 1 (0.235%) Legato
5 1 (0.235%) FortiGate
5 1 (0.235%) EMC NetWorker
5 1 (0.235%) Sysprep
5 1 (0.235%) HP SIM
Vendors
1 218 (51.17%) Microsoft
2 68 (15.96%) Citrix
3 67 (15.73%) VMware
4 60 (14.08%) Cisco
5 26 (6.103%) HP
6 24 (5.634%) Oracle
7 21 (4.930%) Apple
8 15 (3.521%) Red Hat
9 11 (2.582%) Altiris
10 10 (2.347%) Avaya
11 9 (2.113%) Symantec
12 8 (1.878%) Bloomberg
12 8 (1.878%) Dell
13 7 (1.643%) NetApp
13 7 (1.643%) Sophos
14 6 (1.408%) WatchGuard
15 5 (1.174%) Lotus
15 5 (1.174%) IBM
15 5 (1.174%) McAfee
15 5 (1.174%) Mitel
IT Support Analyst (1st/2nd line)
High Wycombe, Thames Valley
You will have proven educational or commercial experience (minimum 1 year) in technical support for Windows Operating Systems and Microsoft Office, including exposure to Microsoft Active Directory administration &...
Hays Specialist Recruitment
Salary: £20000.00 - £22000.00 per annum + Benefits
Posted: 16 May 2013
IT Support Analyst (1st line)
High Wycombe, Thames Valley
You will have proven educational or commercial experience (minimum 1 year) in technical support for Windows Operating Systems and Microsoft Office, including exposure to Microsoft Active Directory administration &...
Hays Specialist Recruitment
Salary: £20000.00 per annum + Benefits
Posted: 14 May 2013
IT Support Analyst - Oil and Gas
London
Experience of Windows technical user support, including software and hardware troubleshooting in the PC and related peripheral environment. This includes Windows desktop OS (7Enterprise) and Microsoft Office applications.....
Huxley Associates
Salary: £30000 per annum + Circa 30K + Benefits + Bonus
Posted: 15 May 2013
IT Support Analyst 1st line Helpdesk/Desktop
City, London
To be considered fort his role it is essential you have the following: - Experience in 1st line support either help desk or desktop support - Experience of Microsoft technologies...
Reed Technology
Salary: £25000 - £27000 per annum
Posted: 20 May 2013
IT Support Analyst - Office 2010, Hardware, Windows 7, Active Directory
London
The firm has just migrated to Windows 7 and Office 2010 and will be relocating offices in the near future, so a particular focus of this role will...
Information Technology Services
Salary: £20k - 25k per year
Posted: 16 May 2013
VIP / Executive IT Support Analyst
London
The role involves resolving IT problems both remotely and on site, providing a high level of customer service and guidance to users. Co-ordination of software/hardware roll...
Huxley Associates
Salary: £1 per annum + AVP Banking Salary + Benefits
Posted: 21 May 2013
IT Support Analyst - Law firm
London
You MUST have experience of working in the Legal IT sector and have used Document management systems (Interwoven/imanage/Filesite). You will also have supported Windows 7 as...
Conex Europe Ltd
Salary: £31000 - £36000 per annum + Benefits
Posted: 17 May 2013
IT Support Analyst (Mac/PC) - Media
London
1st/2nd Line Support Analyst (Mac/PC) - Media / Digital - required strong in 1st/2nd line Service Desk Support supporting technologies such as Windows XP/7, MS Office, Apple...
Harvey Nash plc
Salary: £24000 - £26000 per annum
Posted: 21 May 2013
IT Support Analyst (Mac/Windows) - Media/Digital
London
1st/2nd Line Support Analyst (Mac/PC) - Media / Digital - required strong in 1st/2nd line Service Desk Support supporting technlogies such as Windows XP/7, MS Office, Apple...
Harvey Nash plc
Salary: £24000 - £26000 per annum
Posted: 17 May 2013
IT Support Analyst (Mac/PC) - Media
London
1st/2nd Line Support Analyst (Mac/PC) - Media / Digital - required strong in 1st/2nd line Service Desk Support supporting technologies such as Windows XP/7, MS Office, Apple...
Harvey Nash plc
Salary: £24000 - £26000 per annum
Posted: 20 May 2013
IT Support Analyst
London
You will need to have strong technical knowledge of: Windows XP/7, MS Office 2010, Active Directory, Exchange 2010, Windows Server 2008r2 Any exposure to VMWare, Citrix Xenapp,...
Clearwater People Solutions
Salary: £27000 - 32000 Per Annum + excellent benefits & bonus
Posted: 18 May 2013
IT Support Analyst
City, London
Qualifications:Relevant technical qualifications, particularly MCSA or CCNA or equivalent experience. MCDST strongly preferred. Knowledge/Skills/Experience: Knowledge of all Microsoft Operating Systems, particularly Windows XP, Windows 7,...
Search Consultancy
Posted: 17 May 2013
IT Support Engineer/Data Analyst - Rotherham
Rotherham, South Yorkshire
This role will include supporting Windows Desktops XP & Windows 7, Windows Server 2003/2008, Exchange 2007/2010 and Active Directory (Group Policy) as well as the deployment and...
Ashdown IT
Salary: £20000 per annum
Posted: 20 May 2013
IT Support Analyst / Oracle / Windows Server - Altrincham
Altrincham, Cheshire
Good working knowledge of technical environments such as UNIX / Linux, Oracle and IT infrastructure... Good experience in Oracle relational databases technologies ?Experience of Windows Server 2008 / Unix / Linux...
Circle Recruitment
Salary: £25000 - £30000 per annum + Benefits + Bonus
Posted: 15 May 2013
IT Support Analyst - Desktop, Win7, AD/GP, Exchange
London
IT Support Analyst - Windows 7, MS Office, Windows Server AD/GP, MS Exchange, Desktop Support... You will provide user support for technical issues such as network connections (LAN/...
Comtecs
Salary: £23000 - 24000 Per Annum +Benefits
Posted: 17 May 2013
IT Support Analyst
Glasgow, Lanarkshire
Key technical skills and role responsibilities include: - MS Windows Server 2003 2008, 2008 R2 - Active Directory - IIS v6 & v7 - Hyper-V - SQL 2005, 2008 - Exchange 2003-2010 - SharePoint...
Clearchoice Careers
Salary: £25k - 30k per year
Posted: 20 May 2013
IT Support Analyst - Permanent
Southend-On-Sea, Essex
Technical experience is required in all areas of support especially with: - Windows XP/7/8. - Microsoft Office... - Active Directory... - Blackberry and BES. - TCP/IP, DNS, DHCP and VPN. -...
Couno Limited
Salary: From £17,000 to £19,000 per annum
Posted: 8 May 2013
IT Support Analyst
South West
This is a fantastic opportunity to join a successful, motivated and driven organisation as an IT Support Analyst in their Bristol based office to provide technical support and...
Michael Page International
Salary: GBP20000 to GBP30000 per annum
Posted: 17 May 2013
Senior IT Support Analyst for IT boutique in the City
City, London
Essentials skills: Microsoft Certified... Microsoft Windows Server 2008/2012/SBS, Exchange 2007/10, Microsoft Office 2007/2010/2011/2013, Windows XP/7/8, Vmware, Virtualisation, SAN, Microsoft SQL...
Neos-IT
Posted: 30 April 2013
IT Support Analyst / Helpdesk Analyst, to £30K
High Wycombe, Buckinghamshire
i) Microsoft Windows XP \ Windows 7, Microsoft Office 2003/2007/2010, MS Server 2003/2008R2 (AD. DHCP, DNS, DFS, WSUS etc…). j) Basic networking knowledge, LAN, WAN, Routers,...
EasyWebRecruitment.com
Salary: £25-£30k Basic
Posted: 15 May 2013
Senior IT Support Analyst
Cardiff, South Glamorgan
Essential requirements include: MS Windows Server 2003 (MCSE or MCSA certification or equivalent demonstrable experience) MS Windows Server 2008 (MCITP certification or equivalent demonstrable experience ) Network infrastructure configuration...
Consumer Futures
Salary: £33,000 per annum
Posted: 13 May 2013
Senior IT Support Analyst
CARDIFF (with frequent UK travel), South Wales
Responsible for the staffing and smooth running of the IT service desk, you will mentor the IT Support Analysts in service delivery best practice and assist with on-...
Consumer Futures
Salary: £33,000 per annum
Posted: 20 May 2013
Graduate / Jnr IT Support Operations Analyst - Banking (Linux - UniX - VMS)
London
Graduate / Jnr IT Operations Analyst - Banking Trading Operations - (Linux - Unix - VMS)20 - 25KUnique City / Finance large environment Supporting Financial Markets / Trading systemsWorking in a fast evolving environment, as...
Verticality
Salary: GBP20000 to GBP25000 per annum
Posted: 17 May 2013
Graduate / Jnr IT Support Operations Analyst - Banking (Linux - UniX - VMS)
London
Your daily tasks will include: - Monitoring customer managed solutions and infrastructures, central services, networks and applications - Executing client-specific scheduled tasks - Assisting in developing and drafting operational instruction...
Verticality Ltd
Salary: £20000 to £25000 per annum
Posted: 16 May 2013
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