IT Support Analyst
UK

The median IT Support Analyst salary in the UK is £32,000 per year according to job vacancies posted during the 6 months to 3 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
3 May 2024
Same period 2023 Same period 2022
Rank 477 575 706
Rank change year-on-year +98 +131 -87
Permanent jobs requiring an IT Support Analyst 488 464 598
As % of all permanent jobs advertised in the UK 0.49% 0.45% 0.38%
As % of the Job Titles category 0.52% 0.49% 0.40%
Number of salaries quoted 408 404 549
10th Percentile £24,175 £22,500 £21,250
25th Percentile £26,250 £25,750 £24,000
Median annual salary (50th Percentile) £32,000 £30,000 £28,500
Median % change year-on-year +6.67% +5.26% +1.79%
75th Percentile £38,750 £36,000 £35,000
90th Percentile £47,500 £42,350 £45,000
UK excluding London median annual salary £30,375 £27,500 £26,500
% change year-on-year +10.45% +3.77% +6.00%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,314 94,990 150,394
% of permanent jobs with a recognized job title 94.62% 91.53% 96.09%
Number of salaries quoted 66,914 59,752 85,367
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,508 £60,000 £60,000
Median % change year-on-year -12.49% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

IT Support Analyst
Job Vacancy Trend

Job postings that featured IT Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support Analyst in the UK

IT Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing IT Support Analyst.

Salary trend for IT Support Analyst in the UK

IT Support Analyst
Salary Histogram

Salary distribution for jobs citing IT Support Analyst over the 6 months to 3 May 2024.

Salary histogram for IT Support Analyst in the UK

IT Support Analyst
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Analyst within the UK over the 6 months to 3 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +120 452 £31,500 +1.61% 58
UK excluding London +59 364 £30,375 +10.45% 40
South East +61 117 £32,500 +9.38% 9
London +70 112 £37,500 +2.74% 21
Work from Home +48 95 £32,000 +6.67% 9
North of England +64 76 £29,500 +15.69% 9
Midlands +42 74 £27,000 -1.82% 12
Yorkshire +105 42 £30,500 +5.17% 5
East of England +26 39 £28,750 +4.55% 4
West Midlands +27 38 £27,750 +0.91% 7
East Midlands +13 36 £26,250 -4.55% 5
South West -34 35 £26,500 -7.83% 7
North West -6 31 £28,000 +12.00% 4
Scotland -77 23 £34,500 +21.05% 1
North East -4 3 - -
Wales -2 1 - -

IT Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 3 May 2024, IT Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support Analyst in the job title.

1 256 (52.46%) Windows
2 246 (50.41%) Microsoft 365
3 230 (47.13%) Microsoft
4 228 (46.72%) Active Directory
5 149 (30.53%) Social Skills
6 136 (27.87%) Customer Service
7 123 (25.20%) Azure
8 118 (24.18%) ITIL
8 118 (24.18%) Windows 10
9 108 (22.13%) Microsoft Office
10 104 (21.31%) Microsoft Exchange
11 98 (20.08%) Problem-Solving
12 82 (16.80%) Windows Server
13 61 (12.50%) Finance
14 58 (11.89%) SCCM
15 57 (11.68%) Entra ID
16 56 (11.48%) Service Delivery
17 54 (11.07%) VPN
18 52 (10.66%) Change Management
19 47 (9.63%) VMware
19 47 (9.63%) Degree
20 46 (9.43%) ITSM
21 45 (9.22%) DHCP
22 44 (9.02%) WAN
22 44 (9.02%) DNS
22 44 (9.02%) Service Management
22 44 (9.02%) Analytical Skills
23 43 (8.81%) Firewall
23 43 (8.81%) Agile
24 42 (8.61%) Law

IT Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 104 (21.31%) Microsoft Exchange
2 39 (7.99%) SharePoint
3 8 (1.64%) IIS
4 4 (0.82%) Exchange Server 2013
5 2 (0.41%) Skype for Business
6 1 (0.20%) CMS
Applications
1 108 (22.13%) Microsoft Office
2 6 (1.23%) Microsoft Excel
3 4 (0.82%) Microsoft PowerPoint
4 1 (0.20%) S-PLUS
Business Applications
1 6 (1.23%) Carpe Diem
2 5 (1.02%) Dynamics CRM
2 5 (1.02%) Dynamics GP
3 2 (0.41%) Misys Midas
4 1 (0.20%) Elite 3E
4 1 (0.20%) Epicor Tropos
4 1 (0.20%) Sage X3
4 1 (0.20%) Visualfiles
Cloud Services
1 246 (50.41%) Microsoft 365
2 123 (25.20%) Azure
3 57 (11.68%) Entra ID
4 17 (3.48%) AWS
5 12 (2.46%) OneDrive
6 11 (2.25%) Dynamics 365
6 11 (2.25%) WhatsApp
7 10 (2.05%) Google Workspace
8 9 (1.84%) Power Platform
9 8 (1.64%) Mimecast
10 3 (0.61%) Power Automate
11 2 (0.41%) Azure Stack
11 2 (0.41%) Snowflake
12 1 (0.20%) Adobe Creative Cloud
12 1 (0.20%) GCP
12 1 (0.20%) IaaS
12 1 (0.20%) PaaS
12 1 (0.20%) PowerApps
12 1 (0.20%) SaaS
Communications & Networking
1 54 (11.07%) VPN
2 45 (9.22%) DHCP
3 44 (9.02%) DNS
3 44 (9.02%) WAN
4 43 (8.81%) Firewall
5 41 (8.40%) LAN
6 34 (6.97%) VoIP
7 27 (5.53%) TCP/IP
8 22 (4.51%) Internet
9 21 (4.30%) Wi-Fi
10 19 (3.89%) VLAN
11 11 (2.25%) WLAN
12 9 (1.84%) Broadband
12 9 (1.84%) Structured Cabling
13 8 (1.64%) Wireless
14 7 (1.43%) Cisco IOS
14 7 (1.43%) Remote Desktop
14 7 (1.43%) Skype
15 6 (1.23%) Network Security
16 5 (1.02%) Intranet
Database & Business Intelligence
1 13 (2.66%) SQL Server
2 8 (1.64%) Power BI
3 4 (0.82%) Oracle Database
3 4 (0.82%) SQL Server Integration Services
3 4 (0.82%) SQL Server Reporting Services
4 2 (0.41%) BusinessObjects
4 2 (0.41%) Crystal Reports
Development Applications
1 5 (1.02%) JIRA
General
1 149 (30.53%) Social Skills
2 61 (12.50%) Finance
3 44 (9.02%) Analytical Skills
4 42 (8.61%) Law
5 41 (8.40%) Legal
6 21 (4.30%) Manufacturing
7 14 (2.87%) Retail
8 13 (2.66%) Inclusion and Diversity
9 12 (2.46%) Telecoms
10 8 (1.64%) Banking
10 8 (1.64%) German Language
11 6 (1.23%) Documentation Skills
11 6 (1.23%) Marketing
11 6 (1.23%) Pharmaceutical
12 5 (1.02%) Automotive
12 5 (1.02%) Organisational Skills
12 5 (1.02%) Public Sector
13 4 (0.82%) Agriculture
14 3 (0.61%) Advertising
14 3 (0.61%) Multimedia
Libraries, Frameworks & Software Standards
1 6 (1.23%) OLE
2 3 (0.61%) Software Packaging
3 1 (0.20%) .NET
3 1 (0.20%) SAML
Miscellaneous
1 24 (4.92%) Fat Client
1 24 (4.92%) Thin Client
2 21 (4.30%) Driving Licence
2 21 (4.30%) Self-Motivation
3 17 (3.48%) Video Conferencing
4 13 (2.66%) Onboarding
5 10 (2.05%) iPad
6 6 (1.23%) e-Learning
7 5 (1.02%) Educational Technology
7 5 (1.02%) Enterprise Software
7 5 (1.02%) iPhone
7 5 (1.02%) Life Science
7 5 (1.02%) Smartphone
8 4 (0.82%) CMDB
8 4 (0.82%) Management Information System
9 3 (0.61%) CCTV
9 3 (0.61%) EPoS
9 3 (0.61%) Media Streaming
9 3 (0.61%) Replication
9 3 (0.61%) Team-Oriented Environment
Operating Systems
1 256 (52.46%) Windows
2 118 (24.18%) Windows 10
3 82 (16.80%) Windows Server
4 39 (7.99%) Apple iOS
5 29 (5.94%) Android
6 23 (4.71%) Linux
7 19 (3.89%) Mac OS
8 15 (3.07%) Windows Server 2019
9 8 (1.64%) Windows 7
10 6 (1.23%) Mac OS X
10 6 (1.23%) Windows Server 2012
10 6 (1.23%) Windows Server 2016
11 5 (1.02%) Unix
12 1 (0.20%) VMS
12 1 (0.20%) Windows 8
12 1 (0.20%) Windows Mobile
12 1 (0.20%) Windows Server 2008
Processes & Methodologies
1 136 (27.87%) Customer Service
2 118 (24.18%) ITIL
3 98 (20.08%) Problem-Solving
4 56 (11.48%) Service Delivery
5 52 (10.66%) Change Management
6 46 (9.43%) ITSM
7 44 (9.02%) Service Management
8 43 (8.81%) Agile
9 33 (6.76%) Continuous Improvement
10 28 (5.74%) Asset Management
11 24 (4.92%) Incident Management
11 24 (4.92%) Problem Management
12 20 (4.10%) Project Planning
13 17 (3.48%) Document Management
14 16 (3.28%) Cybersecurity
14 16 (3.28%) ERP
15 15 (3.07%) Change Control
15 15 (3.07%) Information Security
15 15 (3.07%) Project Management
16 14 (2.87%) Process Improvement
Programming Languages
1 26 (5.33%) SQL
2 12 (2.46%) PowerShell
3 5 (1.02%) Bash
4 4 (0.82%) C#
4 4 (0.82%) Java
5 3 (0.61%) C
6 2 (0.41%) COBOL
Qualifications
1 47 (9.63%) Degree
2 16 (3.28%) Microsoft Certification
3 10 (2.05%) A+ Certification
3 10 (2.05%) Computer Science Degree
4 9 (1.84%) AWS Certification
5 7 (1.43%) MCP
6 6 (1.23%) CCNA
6 6 (1.23%) Cisco Certification
7 4 (0.82%) Azure Certification
7 4 (0.82%) DBS Check
7 4 (0.82%) MCITP
7 4 (0.82%) MCSE
7 4 (0.82%) SC Cleared
7 4 (0.82%) Security Cleared
8 3 (0.61%) ITIL Certification
8 3 (0.61%) Network+ Certification
9 1 (0.20%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 40 (8.20%) SLA
2 14 (2.87%) Cyber Essentials
3 11 (2.25%) ISO/IEC 27001
4 4 (0.82%) Sarbanes-Oxley
5 2 (0.41%) GDPR
5 2 (0.41%) PMO
6 1 (0.20%) Cyber Essentials PLUS
System Software
1 228 (46.72%) Active Directory
2 36 (7.38%) VMware Infrastructure
3 24 (4.92%) Virtual Desktop
4 13 (2.66%) Hyper-V
5 1 (0.20%) Virtual Machines
Systems Management
1 58 (11.89%) SCCM
2 29 (5.94%) Microsoft Intune
3 18 (3.69%) Jamf Pro
4 5 (1.02%) AirWatch
4 5 (1.02%) Systems Management Server (SMS)
5 4 (0.82%) PaperCut
5 4 (0.82%) WhatsUp Gold
6 3 (0.61%) FortiGate
7 2 (0.41%) Progress Chef
8 1 (0.20%) MobiControl
8 1 (0.20%) Single Sign-On
Vendors
1 230 (47.13%) Microsoft
2 47 (9.63%) VMware
3 37 (7.58%) Citrix
4 33 (6.76%) Cisco
5 23 (4.71%) Apple
6 17 (3.48%) ServiceNow
7 16 (3.28%) iManage
8 15 (3.07%) Meraki
9 14 (2.87%) Dell
10 13 (2.66%) Bloomberg
10 13 (2.66%) HP
11 12 (2.46%) Adobe
12 11 (2.25%) Avaya
12 11 (2.25%) Veeam
13 9 (1.84%) Palo Alto
14 7 (1.43%) Google
15 6 (1.23%) Sage
15 6 (1.23%) SAP
16 5 (1.02%) Canon
16 5 (1.02%) Salesforce