The table below looks at the statistics for the IT Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited IT Support Analyst in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
IT Support Analyst
Rank 493 588 625
Rank change year-on-year
+95 +37
Permanent jobs requiring an IT Support Analyst 469 292 276
As % of all permanent IT jobs located in the UK 0.40% 0.27% 0.24%
As % of the Job Titles category 0.43% 0.29% 0.25%
Number of salaries quoted 423 250 260
Average salary £25,000 £24,000 £27,000
Average salary % change year-on-year
+4.16% -11.11%
90% offered a salary of more than £20,000 £18,400 £20,000
10% offered a salary of more than £35,000 £34,000 £35,000
UK excluding London average salary £24,000 £22,500 £25,250
% change year-on-year
+6.66% -10.89%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
109894 100240 111143
As % of all permanent IT jobs located in the UK 94.42% 94.24% 95.13%
Number of salaries quoted 88890 83088 94915
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

IT Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing IT Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

IT Support Analyst Jobs Demand Trend in the UK

IT Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support Analyst within the UK.

IT Support Analyst Salary Trend in the UK

IT Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing IT Support Analyst over the 3 months to 29 August 2014 within the UK.

IT Support Analyst Salary Histogram in the UK

IT Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing IT Support Analyst within the UK over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +83 433 £25,000 +4.16% 43
London +65 151 £28,000 +1.81% 16
South East +24 108 £24,000 - 11
City of London +23 49 £27,500 +10.00% 6
East of England -15 41 £24,500 +13.95% 4
Yorkshire -22 41 £25,000 +19.04% 2
North West 0 33 £22,000 -8.25% 4
West Yorkshire -11 31 £23,000 +9.52% 1
South West -8 28 £21,250 +6.25% 4
Leeds -6 25 £22,000 -6.38% 1
Berkshire +5 24 £26,000 +9.47% 2
Manchester +9 23 £19,500 -22.00% 1
Scotland -7 20 £27,500 +37.50% 3
Oxfordshire +6 17 £24,000 +11.62% 4
East Midlands -10 16 £25,500 -15.00% 1
Kent +5 14 £24,750 -3.88%
Buckinghamshire +5 14 £23,250 -14.67% 2
Essex +16 13 £20,000 -26.60% 1
West Midlands -13 13 £25,000 -5.66% 1
Surrey -9 12 £25,000 -8.25% 2
West Sussex +3 11 £17,500 -30.00%
Edinburgh 0 11 £28,250 +66.17% 1
Westerham - 11 £24,750 -
Oxford +6 10 £24,000 +14.28% 4
Cheshire -9 10 £25,000 +4.25% 2
Hampshire -15 10 £21,500 -4.44% 1
Milton Keynes -9 9 £22,500 -29.41%
Bath -13 9 £19,500 +18.18%
Somerset -17 9 £19,500 +18.18% 1
Sheffield -9 8 £26,500 -22.05% 1

IT Support Analyst
Top 30 Related IT Skills

For the 6 months to 29 August 2014, IT jobs within the UK that cited IT Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support Analyst in their job title.

1 627 (77.31%) Windows
2 441 (54.38%) Active Directory
3 402 (49.57%) Microsoft
4 338 (41.68%) MS Office
5 315 (38.84%) Windows 7
6 278 (34.28%) MS Excel
7 228 (28.11%) Windows Server 2008
8 210 (25.89%) MS Exchange
9 158 (19.48%) ITIL
10 149 (18.37%) VMware
11 140 (17.26%) Finance
12 139 (17.14%) Windows Server 2003
13 129 (15.91%) TCP/IP
14 124 (15.29%) Windows XP
15 114 (14.06%) SQL
16 109 (13.44%) Citrix
17 105 (12.95%) DNS
18 103 (12.70%) Degree
19 99 (12.21%) LAN
20 97 (11.96%) Cisco
21 92 (11.34%) SQL Server
21 92 (11.34%) Firewall
22 87 (10.73%) VMware Infrastructure
23 81 (9.99%) Exchange Server 2010
24 77 (9.49%) WAN
24 77 (9.49%) Windows Server 2012
25 75 (9.25%) Blackberry
26 73 (9.00%) Microsoft Certification
27 71 (8.75%) Linux
28 68 (8.38%) DHCP

IT Support Analyst
Top Related IT Skills by Category

For the 6 months to 29 August 2014, IT jobs within the UK that cited IT Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 210 (25.89%) MS Exchange
2 81 (9.99%) Exchange Server 2010
3 47 (5.80%) SharePoint
4 44 (5.43%) IIS
5 38 (4.69%) Exchange Server 2007
6 31 (3.82%) Blackberry Enterprise Server
7 21 (2.59%) Exchange Server 2013
8 16 (1.97%) Lync
9 15 (1.85%) Exchange Server 2003
10 14 (1.73%) IBM Notes
11 9 (1.11%) CMS
11 9 (1.11%) WorkSite
12 6 (0.74%) SharePoint Server
13 4 (0.49%) SharePoint 2010
13 4 (0.49%) Lotus Domino
14 3 (0.37%) Site Server
14 3 (0.37%) SharePoint 2013
15 2 (0.25%) Apache
15 2 (0.25%) Tomcat
15 2 (0.25%) Exchange Server 5.5
Applications
1 338 (41.68%) MS Office
2 278 (34.28%) MS Excel
3 16 (1.97%) MS PowerPoint
4 9 (1.11%) MS Visio
5 4 (0.49%) AutoCAD
6 2 (0.25%) S-PLUS
7 1 (0.12%) Photoshop
7 1 (0.12%) MS Project
Business Applications
1 6 (0.74%) Line 500
2 5 (0.62%) Dynamics CRM
3 4 (0.49%) Dynamics AX
4 3 (0.37%) Bond Adapt
4 3 (0.37%) SAP Business One
4 3 (0.37%) Movex
4 3 (0.37%) Dynamics NAV
5 2 (0.25%) Cognos TM1
6 1 (0.12%) SAP Oil and Gas
6 1 (0.12%) SalesLogix
6 1 (0.12%) Summit
6 1 (0.12%) SAP ERP
6 1 (0.12%) Misys Midas
Cloud Services
1 9 (1.11%) Office 365
2 6 (0.74%) SaaS
3 5 (0.62%) Microsoft Azure
3 5 (0.62%) Amazon AWS
4 2 (0.25%) Cloud Computing
Communications & Networking
1 129 (15.91%) TCP/IP
2 105 (12.95%) DNS
3 99 (12.21%) LAN
4 92 (11.34%) Firewall
5 77 (9.49%) WAN
6 68 (8.38%) DHCP
7 63 (7.77%) VPN
8 46 (5.67%) Internet
9 34 (4.19%) Wireless
10 30 (3.70%) VoIP
11 22 (2.71%) SAN
12 15 (1.85%) Wi-Fi
13 12 (1.48%) SMTP
14 10 (1.23%) Intranet
15 9 (1.11%) SSH
16 7 (0.86%) Cisco IPT
16 7 (0.86%) Network Security
17 5 (0.62%) Structured Cabling
17 5 (0.62%) IP Telephony
17 5 (0.62%) VLAN
Database & Business Intelligence
1 92 (11.34%) SQL Server
2 18 (2.22%) Crystal Reports
3 17 (2.10%) SQL Server 2008
4 16 (1.97%) SQL Server 2005
5 9 (1.11%) Relational Database
6 8 (0.99%) MySQL
7 5 (0.62%) PostgreSQL
8 2 (0.25%) SQL Server Reporting Services
8 2 (0.25%) MarkLogic
9 1 (0.12%) Oracle Reports
9 1 (0.12%) SAP BW
9 1 (0.12%) FileMaker
Development Applications
1 9 (1.11%) Visual Studio
2 4 (0.49%) SQL Server Management Studio (SSMS)
3 1 (0.12%) Toad
3 1 (0.12%) Dreamweaver
3 1 (0.12%) JIRA
General
1 140 (17.26%) Finance
2 34 (4.19%) Legal
3 32 (3.95%) Law
3 32 (3.95%) Retail
4 24 (2.96%) Telecoms
5 23 (2.84%) Advertising
6 17 (2.10%) Manufacturing
7 16 (1.97%) Banking
8 15 (1.85%) Financial Institution
9 11 (1.36%) Back Office
10 8 (0.99%) Pharmaceutical
11 7 (0.86%) Aerospace
11 7 (0.86%) Front Office
11 7 (0.86%) Publishing
11 7 (0.86%) Marketing
12 6 (0.74%) Spanish Language
13 5 (0.62%) Italian Language
14 3 (0.37%) French Language
14 3 (0.37%) Electronics
15 2 (0.25%) Games
Libraries, Frameworks & Software Standards
1 30 (3.70%) Software Packaging
2 18 (2.22%) .NET
3 16 (1.97%) HTML
4 12 (1.48%) Web Services
5 9 (1.11%) XML
5 9 (1.11%) ASP.NET
6 8 (0.99%) CSS
7 7 (0.86%) XSLT
8 5 (0.62%) LAMP
9 4 (0.49%) WSDL
10 3 (0.37%) Middleware
11 2 (0.25%) Hibernate
11 2 (0.25%) ASP.NET Web Forms
12 1 (0.12%) Oracle Fusion
12 1 (0.12%) WAP
Miscellaneous
1 75 (9.25%) Blackberry
2 46 (5.67%) Computer Science
3 29 (3.58%) iPhone
3 29 (3.58%) Management Information System
4 25 (3.08%) Hedge funds
5 16 (1.97%) EPoS
6 14 (1.73%) iPad
7 13 (1.60%) Client/Server
8 12 (1.48%) Video Conferencing
9 11 (1.36%) Mathematics
10 9 (1.11%) Fat Client
10 9 (1.11%) Thin Client
11 6 (0.74%) Replication
11 6 (0.74%) Life Science
12 4 (0.49%) AS400
13 3 (0.37%) LIMS
13 3 (0.37%) Chip and PIN
13 3 (0.37%) FMCG
14 2 (0.25%) Mobile App
14 2 (0.25%) Statistics
Operating Systems
1 627 (77.31%) Windows
2 315 (38.84%) Windows 7
3 228 (28.11%) Windows Server 2008
4 139 (17.14%) Windows Server 2003
5 124 (15.29%) Windows XP
6 77 (9.49%) Windows Server 2012
7 71 (8.75%) Linux
8 44 (5.43%) Windows 8
9 25 (3.08%) Mac OS X
10 15 (1.85%) Android
11 13 (1.60%) Windows 2000 Server
11 13 (1.60%) UNIX
12 12 (1.48%) Mac OS
12 12 (1.48%) Apple iOS
13 11 (1.36%) Windows Vista
14 6 (0.74%) Mac OS X Server
14 6 (0.74%) Solaris
15 3 (0.37%) Windows 2000
16 1 (0.12%) AIX
16 1 (0.12%) Windows Phone
Processes & Methodologies
1 158 (19.48%) ITIL
2 42 (5.18%) Disaster Recovery
3 38 (4.69%) Service Delivery
4 31 (3.82%) CRM
5 29 (3.58%) Asset Management
6 28 (3.45%) Service Management
7 19 (2.34%) Document Management
7 19 (2.34%) Incident Management
8 18 (2.22%) Time Management
9 17 (2.10%) Investment Management
9 17 (2.10%) Mobile Device Management
10 16 (1.97%) Change Control
11 14 (1.73%) Change Management
12 13 (1.60%) ERP
12 13 (1.60%) Problem Management
13 11 (1.36%) Information Security
14 9 (1.11%) Content Management
15 8 (0.99%) Project Management
15 8 (0.99%) Continuous Improvement
16 7 (0.86%) Performance Tuning
Programming Languages
1 114 (14.06%) SQL
2 45 (5.55%) PowerShell
3 30 (3.70%) Perl
4 22 (2.71%) C#
5 19 (2.34%) JavaScript
6 15 (1.85%) VB
7 13 (1.60%) C
8 11 (1.36%) Java
9 10 (1.23%) PHP
10 9 (1.11%) Shell Script
11 7 (0.86%) VBScript
12 6 (0.74%) Python
13 5 (0.62%) T-SQL
14 3 (0.37%) PL/SQL
15 2 (0.25%) C++
15 2 (0.25%) VB.NET
15 2 (0.25%) VBA
15 2 (0.25%) Bash Shell
16 1 (0.12%) RPG IV
16 1 (0.12%) RPG
Qualifications
1 103 (12.70%) Degree
2 73 (9.00%) Microsoft Certification
3 50 (6.17%) MCSE
4 47 (5.80%) MCP
5 34 (4.19%) CCNA
5 34 (4.19%) Cisco Certification
6 24 (2.96%) MCSA
7 20 (2.47%) MCITP
8 19 (2.34%) ITIL Certification
9 16 (1.97%) PhD
10 11 (1.36%) Security Cleared
10 11 (1.36%) ITIL Foundation Certificate
11 9 (1.11%) MCTS
12 8 (0.99%) SC Cleared
12 8 (0.99%) HND
13 6 (0.74%) A+ Certification
14 5 (0.62%) VMware Certified Professional (VCP)
15 4 (0.49%) MCT
16 3 (0.37%) MCDST
17 2 (0.25%) DV Cleared
Quality Assurance & Compliance
1 48 (5.92%) SLA
2 8 (0.99%) ISO/IEC 27001
3 5 (0.62%) ISO 9001
4 3 (0.37%) QA
4 3 (0.37%) HL7
5 2 (0.25%) DICOM
6 1 (0.12%) JSP 440
6 1 (0.12%) PCI DSS
6 1 (0.12%) BS7799
System Software
1 441 (54.38%) Active Directory
2 87 (10.73%) VMware Infrastructure
3 38 (4.69%) Hyper-V
4 36 (4.44%) VMware ESX
5 25 (3.08%) VMware Workstation
6 10 (1.23%) XenApp
7 9 (1.11%) Terminal Services
8 7 (0.86%) IMail Server
8 7 (0.86%) Terminal Server
9 6 (0.74%) vSphere
9 6 (0.74%) VMware ESXi
10 5 (0.62%) MetaFrame
11 4 (0.49%) VMware Server
12 3 (0.37%) Microsoft Virtual Server
12 3 (0.37%) Citrix Presentation Server
13 2 (0.25%) XenServer
13 2 (0.25%) XenDesktop
14 1 (0.12%) Forefront TMG
14 1 (0.12%) ISA Server
Systems Management
1 23 (2.84%) WSUS
2 18 (2.22%) SCCM
3 15 (1.85%) Backup Exec
4 8 (0.99%) DameWare
5 7 (0.86%) NetBackup
6 5 (0.62%) Nagios
6 5 (0.62%) Norton AntiVirus
7 3 (0.37%) SCOM
7 3 (0.37%) ZENworks
7 3 (0.37%) Systems Management Server (SMS)
8 2 (0.25%) Cisco UCCX
8 2 (0.25%) Cisco CUCM
9 1 (0.12%) SCVMM
9 1 (0.12%) HP SIM
9 1 (0.12%) Control-M
9 1 (0.12%) Nessus
Vendors
1 402 (49.57%) Microsoft
2 149 (18.37%) VMware
3 109 (13.44%) Citrix
4 97 (11.96%) Cisco
5 41 (5.06%) Apple
6 29 (3.58%) HP
7 26 (3.21%) Symantec
8 21 (2.59%) Avaya
9 17 (2.10%) Dell
10 16 (1.97%) Lotus
11 13 (1.60%) Oracle
11 13 (1.60%) ServiceNow
12 11 (1.36%) Juniper
12 11 (1.36%) Sage
13 10 (1.23%) Bloomberg
13 10 (1.23%) LANDesk
14 9 (1.11%) Adobe
15 8 (0.99%) IBM
15 8 (0.99%) Reuters
15 8 (0.99%) Sophos
London
Ashdown IT
Salary: £25000 - £30000 per annum
Posted: 12 hours ago
London
Oho Group Ltd.
Salary: £30000 to £35000 per annum
Posted: Yesterday
Hertford, Hertfordshire
Oscar Associates (UK) Ltd
Salary: £22000 - £30000 per annum + Benefits
Posted: Yesterday
Oxford, Oxfordshire
Spring Technology
Salary: £22000.00 - £25000.00 per annum
Posted: Yesterday
Edinburgh, Midlothian
Resource Management
Salary: £25000 - £35000 per annum + bonus + benefits
Posted: Yesterday
Manchester, Lancashire
Senitor Associates
Salary: £17000 per annum + Benefits
Posted: Yesterday
Crewe, Cheshire
Sanderson
Salary: £25000 - £28000 per annum + excellent benefits
Posted: 2 days ago
Bristol, Avon
Redrock Consulting Ltd
Salary: £17000 - £21000 per annum + Excellent Benefits Package
Posted: 2 days ago
Oxford, Oxfordshire
HAYS INFORMATION TECHNOLOGY
Salary: £23000 - £25000 per annum + Benefits
Posted: 2 days ago
Winsford, Cheshire
Roc Search
Salary: £22000 - £24000 per annum
Posted: 2 days ago
Hounslow, Middlesex
Searchability.co.uk
Salary: £20000 - £25000 per annum + Benefits
Posted: 2 days ago
City, London
Hays Finance Technology
Salary: £50000.00 - £65000.00 per annum + bonus
Posted: 3 days ago
UK
Big Red Recruitment
Salary: £27850 per annum + excellent package
Posted: 3 days ago
City, London
Miller Maxwell Ltd
Salary: From £25,000 to £35,000 per annum + Bonus + Benefits
Posted: 3 days ago
Reading, Berkshire
CV Screen Ltd
Salary: £22k - 28k per year
Posted: 3 days ago
Sheffield, South Yorkshire
CV Screen Ltd
Salary: £20k - 23k per year + benefits
Posted: 3 days ago
City, London
Miller Maxwell Ltd
Salary: From £40,000 to £50,000 per annum Excellent bonus and benefits package
Posted: 3 days ago
West Midlands
CV Screen Ltd
Salary: Up to £32k plus benefits
Posted: 3 days ago
Watford, Hertfordshire
CV Screen Ltd
Salary: £25k - 28k per year + benefits
Posted: 3 days ago
Chippenham, Wiltshire
Redrock Consulting Ltd
Salary: £21000 - £24000 per annum + Good Benefits Package
Posted: 3 days ago