Service Design Contracts

Service Design
UK

The following table provides summary statistics for contract job vacancies with a requirement for Service Design skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Design over the 6 months to 27 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 205 171 150
Rank change year-on-year -34 -21 +13
Contract jobs citing Service Design 507 910 1,680
As % of all contract jobs advertised in the UK 1.17% 1.52% 1.89%
As % of the Processes & Methodologies category 1.36% 1.69% 2.09%
Number of daily rates quoted 351 691 1,186
10th Percentile £400 £413 £413
25th Percentile £450 £463 £475
Median daily rate (50th Percentile) £525 £550 £550
Median % change year-on-year -4.55% - +11.11%
75th Percentile £609 £650 £611
90th Percentile £688 £743 £675
UK excluding London median daily rate £550 £535 £532
% change year-on-year +2.80% +0.56% +12.00%
Number of hourly rates quoted 11 1 19
10th Percentile - - £25.40
25th Percentile £17.80 £56.25 £32.44
Median hourly rate £33.07 £57.50 £35.08
Median % change year-on-year -42.50% +63.93% -26.16%
75th Percentile £34.53 £58.75 £56.69
90th Percentile £72.90 - £66.00
UK excluding London median hourly rate £33.07 - £50.00
% change year-on-year - - +5.26%

All Process and Methodology Skills
UK

Service Design is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 37,374 53,774 80,482
As % of all contract IT jobs advertised in the UK 86.31% 89.91% 90.60%
Number of daily rates quoted 24,095 37,304 56,474
10th Percentile £300 £325 £340
25th Percentile £413 £438 £425
Median daily rate (50th Percentile) £525 £550 £525
Median % change year-on-year -4.55% +4.76% +8.25%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £500 £500 £475
% change year-on-year - +5.26% +9.20%
Number of hourly rates quoted 2,422 1,763 1,928
10th Percentile £12.75 £11.00 £12.50
25th Percentile £16.00 £16.25 £15.25
Median hourly rate £35.00 £37.34 £25.00
Median % change year-on-year -6.27% +49.36% -
75th Percentile £59.44 £65.00 £49.25
90th Percentile £72.50 £75.00 £63.75
UK excluding London median hourly rate £36.00 £36.00 £20.00
% change year-on-year - +80.00% -8.17%

Service Design
Job Vacancy Trend

Job postings citing Service Design as a proportion of all IT jobs advertised.

Job vacancy trend for Service Design in the UK

Service Design
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Service Design.

Daily rate trend for Service Design in the UK

Service Design
Daily Rate Histogram

Daily rate distribution for jobs citing Service Design over the 6 months to 27 April 2024.

Daily rate histogram for Service Design in the UK

Service Design
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Service Design.

Hourly rate trend for Service Design in the UK

Service Design
Hourly Rate Histogram

Hourly rate distribution of jobs citing Service Design over the 6 months to 27 April 2024.

Hourly rate histogram for Service Design in the UK

Service Design
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Design within the UK over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -23 397 £548 -2.67% 102
UK excluding London -21 219 £550 +2.80% 57
London -21 214 £525 -7.08% 43
Work from Home -14 212 £550 - 40
North of England +14 70 £525 -4.55% 25
Scotland -6 57 £510 +2.00% 4
North West +20 44 £530 -1.40% 18
South East -10 43 £578 +15.50% 6
Yorkshire +9 26 £488 -11.36% 7
Midlands +18 22 £631 +20.24% 16
West Midlands +27 19 £850 +61.90% 13
South West -2 19 £520 -20.00% 5
East of England +14 12 £750 +11.61% 2
East Midlands +17 3 £500 -6.54% 3
North East +10 2 - - 1
Wales +7 2 £569 +8.33% 4

Service Design
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (3.55%) Confluence
2 6 (1.18%) SharePoint
3 4 (0.79%) govService
4 3 (0.59%) Adobe Experience Manager
5 2 (0.39%) WordPress
6 1 (0.20%) Apache Spark
6 1 (0.20%) ArcGIS
6 1 (0.20%) Cloud Foundry
6 1 (0.20%) CMS
6 1 (0.20%) Microsoft Exchange
6 1 (0.20%) SAS
Applications
1 11 (2.17%) Sketch
2 9 (1.78%) InVision
3 6 (1.18%) Microsoft Office
3 6 (1.18%) Microsoft Project
4 5 (0.99%) Adobe XD
4 5 (0.99%) Zeplin
5 4 (0.79%) Microsoft Excel
5 4 (0.79%) Microsoft PowerPoint
6 3 (0.59%) Adobe Creative Suite
7 2 (0.39%) MS Visio
8 1 (0.20%) SPSS
8 1 (0.20%) UserZoom
Business Applications
1 15 (2.96%) SAP S/4HANA
2 5 (0.99%) Dynamics CRM
3 3 (0.59%) Shopify
4 1 (0.20%) Oracle AGIS
4 1 (0.20%) Oracle Applications
4 1 (0.20%) Oracle Assets
4 1 (0.20%) Oracle Cash Management
4 1 (0.20%) Oracle EBS
4 1 (0.20%) Oracle Financials
4 1 (0.20%) Oracle Payables
4 1 (0.20%) Oracle Procure-to-Pay
4 1 (0.20%) Oracle Receivables
4 1 (0.20%) Oracle Retail
4 1 (0.20%) Remedy ITSM
Cloud Services
1 64 (12.62%) Azure
2 50 (9.86%) AWS
3 38 (7.50%) Azure DevOps
4 22 (4.34%) Amazon S3
5 21 (4.14%) Figma
6 18 (3.55%) Serverless
7 13 (2.56%) AWS Lambda
8 11 (2.17%) Amazon CloudWatch
8 11 (2.17%) Amazon EC2
8 11 (2.17%) Amazon EKS
8 11 (2.17%) AWS CloudFormation
8 11 (2.17%) Route 53
8 11 (2.17%) Virtual Private Cloud
9 10 (1.97%) SaaS
10 6 (1.18%) Miro
10 6 (1.18%) OpenShift
10 6 (1.18%) Power Platform
11 5 (0.99%) Azure Key Vault
11 5 (0.99%) Azure Service Bus
11 5 (0.99%) Azure Storage
Communications & Networking
1 22 (4.34%) Network Security
2 18 (3.55%) WAN
3 11 (2.17%) Converged Networks
3 11 (2.17%) ISDN
3 11 (2.17%) LAN
3 11 (2.17%) Skype
3 11 (2.17%) VoIP
4 8 (1.58%) VPN
5 5 (0.99%) MPLS
6 3 (0.59%) Intranet
7 2 (0.39%) BGP
7 2 (0.39%) DNS
7 2 (0.39%) Firewall
8 1 (0.20%) 5G
8 1 (0.20%) Internet
8 1 (0.20%) IP Telephony
8 1 (0.20%) NAS
8 1 (0.20%) RTP
8 1 (0.20%) SD-WAN
8 1 (0.20%) SMS
Database & Business Intelligence
1 12 (2.37%) Amazon Aurora
1 12 (2.37%) Amazon RDS
2 11 (2.17%) PostgreSQL
3 8 (1.58%) Big Data
3 8 (1.58%) SQL Server
4 6 (1.18%) Data Warehouse
5 5 (0.99%) Azure SQL Database
5 5 (0.99%) Data Lake
5 5 (0.99%) OLTP
6 4 (0.79%) MySQL
7 2 (0.39%) Amazon Athena
8 1 (0.20%) Apache Hive
8 1 (0.20%) Azure SQL Data Warehouse
8 1 (0.20%) DB2
8 1 (0.20%) Geospatial Data
8 1 (0.20%) GIS
8 1 (0.20%) HBase
8 1 (0.20%) Looker
8 1 (0.20%) MariaDB
8 1 (0.20%) SAP HANA
Development Applications
1 21 (4.14%) JIRA
2 19 (3.75%) Git
3 15 (2.96%) Jenkins
4 5 (0.99%) Axure RP
4 5 (0.99%) Visual Studio Team System
5 3 (0.59%) Cypress.io
5 3 (0.59%) Maven
5 3 (0.59%) webpack
6 1 (0.20%) Bitbucket
6 1 (0.20%) Burp Suite
6 1 (0.20%) Postman
6 1 (0.20%) Selenium
6 1 (0.20%) SoapUI
General
1 135 (26.63%) Public Sector
2 94 (18.54%) Social Skills
3 61 (12.03%) Finance
4 33 (6.51%) Analytical Skills
5 26 (5.13%) Influencing Skills
6 12 (2.37%) Banking
6 12 (2.37%) Marketing
7 10 (1.97%) Inclusion and Diversity
7 10 (1.97%) Presentation Skills
7 10 (1.97%) Retail
8 8 (1.58%) Legal
9 7 (1.38%) Local Government
9 7 (1.38%) Organisational Skills
9 7 (1.38%) Pharmaceutical
9 7 (1.38%) Police
10 6 (1.18%) Law
10 6 (1.18%) Manufacturing
10 6 (1.18%) Telecoms
11 4 (0.79%) Electronics
12 3 (0.59%) Billing
Job Titles
1 120 (23.67%) Designer
2 116 (22.88%) Architect
3 94 (18.54%) Service Designer
4 52 (10.26%) Service Manager
5 51 (10.06%) Senior
6 43 (8.48%) Lead
7 41 (8.09%) Solutions Architect
8 37 (7.30%) Analyst
9 32 (6.31%) Service Architect
10 29 (5.72%) Service Transition Manager
10 29 (5.72%) Transition Manager
11 26 (5.13%) Service Design Manager
12 22 (4.34%) User Researcher
13 21 (4.14%) Senior Designer
14 20 (3.94%) Business Analyst
15 19 (3.75%) Delivery Manager
16 17 (3.35%) Developer
17 12 (2.37%) Consultant
17 12 (2.37%) Senior Service Designer
17 12 (2.37%) UX Designer
Libraries, Frameworks & Software Standards
1 15 (2.96%) CSS
1 15 (2.96%) HTML
2 11 (2.17%) .NET
2 11 (2.17%) AWS CDK
3 10 (1.97%) Web Services
4 8 (1.58%) REST
5 7 (1.38%) React
6 5 (0.99%) AngularJS
6 5 (0.99%) ARM Templates
6 5 (0.99%) JSON
6 5 (0.99%) OpenAPI
6 5 (0.99%) Swagger
6 5 (0.99%) XML
7 3 (0.59%) CSS3
7 3 (0.59%) J2EE
7 3 (0.59%) Redux
7 3 (0.59%) Sass
7 3 (0.59%) Spring
7 3 (0.59%) Spring MVC
7 3 (0.59%) VML
Miscellaneous
1 16 (3.16%) Hybrid Cloud
2 15 (2.96%) Product Ownership
3 13 (2.56%) Self-Motivation
4 11 (2.17%) Video Conferencing
5 9 (1.78%) Data Centre
6 8 (1.58%) Greenfield Project
6 8 (1.58%) Management Information System
6 8 (1.58%) Virtual Team
7 7 (1.38%) Mobile App
7 7 (1.38%) Onboarding
8 6 (1.18%) Public Cloud
9 5 (0.99%) Data Protection Act
10 4 (0.79%) CMDB
10 4 (0.79%) Legacy Systems
11 3 (0.59%) Blog
11 3 (0.59%) Educational Technology
11 3 (0.59%) Enterprise Software
12 2 (0.39%) Legacy Applications
12 2 (0.39%) NHS
12 2 (0.39%) Replication
Operating Systems
1 9 (1.78%) Linux
2 7 (1.38%) Windows
3 5 (0.99%) Unix
4 3 (0.59%) Android
4 3 (0.59%) Apple iOS
5 1 (0.20%) Windows 10
5 1 (0.20%) Windows Server
Processes & Methodologies
1 211 (41.62%) Agile
2 105 (20.71%) ITIL
3 98 (19.33%) Service Management
4 97 (19.13%) User Research
5 84 (16.57%) User Experience
6 77 (15.19%) DevOps
6 77 (15.19%) Project Delivery
7 65 (12.82%) Problem-Solving
8 63 (12.43%) Roadmaps
9 57 (11.24%) User-Centered Design (UCD)
10 54 (10.65%) Stakeholder Management
11 52 (10.26%) Continuous Improvement
11 52 (10.26%) Migration
12 49 (9.66%) Change Management
13 47 (9.27%) Project Management
14 45 (8.88%) User Stories
14 45 (8.88%) UX Design
15 43 (8.48%) Prototyping
16 41 (8.09%) Customer Experience
17 40 (7.89%) Impact Assessments
Programming Languages
1 26 (5.13%) Java
1 26 (5.13%) Python
2 14 (2.76%) TypeScript
3 11 (2.17%) JavaScript
4 8 (1.58%) C#
5 6 (1.18%) PowerShell
6 4 (0.79%) SQL
7 3 (0.59%) Bash
8 2 (0.39%) Go
8 2 (0.39%) Scala
8 2 (0.39%) Shell Script
9 1 (0.20%) Groovy
9 1 (0.20%) PL/SQL
9 1 (0.20%) R
9 1 (0.20%) T-SQL
Qualifications
1 111 (21.89%) Security Cleared
2 71 (14.00%) SC Cleared
3 58 (11.44%) Degree
4 16 (3.16%) DV Cleared
5 12 (2.37%) BPSS Clearance
5 12 (2.37%) ITIL Certification
6 7 (1.38%) Six Sigma Black Belt
6 7 (1.38%) Six Sigma Green Belt
7 6 (1.18%) Master's Degree
8 5 (0.99%) CCIE
8 5 (0.99%) Cisco Certification
8 5 (0.99%) CTC Cleared
9 4 (0.79%) DBS Check
10 3 (0.59%) IIBA
10 3 (0.59%) ISEB
11 2 (0.39%) Computer Science Degree
12 1 (0.20%) ISTQB
Quality Assurance & Compliance
1 48 (9.47%) Accessibility
2 17 (3.35%) ISO/IEC 20000
3 15 (2.96%) WCAG
4 10 (1.97%) Actionable Recommendations
5 8 (1.58%) Disclosure Scotland
5 8 (1.58%) QA
5 8 (1.58%) SLA
6 3 (0.59%) Data Quality
7 2 (0.39%) COBIT
7 2 (0.39%) GRC
7 2 (0.39%) PMO
8 1 (0.20%) Cyber Essentials
8 1 (0.20%) ISO/IEC 27001
8 1 (0.20%) JSP 440
8 1 (0.20%) NIST
8 1 (0.20%) RMADS
System Software
1 16 (3.16%) Docker
2 5 (0.99%) Active Directory
3 2 (0.39%) PowerDNS
3 2 (0.39%) Virtual Machines
4 1 (0.20%) Apache ZooKeeper
4 1 (0.20%) HDFS
4 1 (0.20%) Virtual Desktop
Systems Management
1 21 (4.14%) Grafana
2 16 (3.16%) Kubernetes
2 16 (3.16%) Terraform
3 11 (2.17%) Prometheus
4 3 (0.59%) Ansible
5 1 (0.20%) EMC NetWorker
5 1 (0.20%) Hadoop YARN
5 1 (0.20%) ITRS Geneos
Vendors
1 29 (5.72%) SAP
2 22 (4.34%) Microsoft
3 21 (4.14%) ServiceNow
4 13 (2.56%) Adobe
5 9 (1.78%) Cadence
6 7 (1.38%) F5
6 7 (1.38%) Google
7 6 (1.18%) Atlassian
7 6 (1.18%) Oracle
7 6 (1.18%) Salesforce
8 4 (0.79%) CheckPoint
8 4 (0.79%) Cisco
8 4 (0.79%) Citrix
8 4 (0.79%) Fortinet
8 4 (0.79%) Zscaler
9 3 (0.59%) Ariba
9 3 (0.59%) Dell
9 3 (0.59%) Intel
9 3 (0.59%) Sitecore
10 2 (0.39%) Sophos