The first table below looks at the demand for ISO/IEC 20000 skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited ISO/IEC 20000 over the 3 months to 17 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Quality Assurance & Compliance category.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
17 Apr 2014
Same period 2013 Same period 2012
ISO/IEC 20000 (ISO 20000)
Rank 584 545 578
Rank change year-on-year
-39 +33
Contract jobs citing ISO/IEC 20000 4 11 7
As % of all contract IT jobs located in the UK 0.007% 0.023% 0.012%
As % of the Quality Assurance & Compliance category 0.091% 0.30% 0.15%
Number of daily rates quoted 3 11 6
Average daily rate £375 £445 £550
Average daily rate % change year-on-year
-15.73% -19.09%
90% offered a daily rate of more than £332 £230 £549
10% offered a daily rate of more than £455 £700 £570
UK excluding London average daily rate £375 £445 -
% change year-on-year
-15.73% -
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate - - -
Quality Assurance & Compliance Category
UK
Contract IT job ads with a match in the
Quality Assurance & Compliance category
4418 3618 4537
As % of all contract IT jobs located in the UK 7.84% 7.57% 7.48%
Number of daily rates quoted 2673 2123 2474
Average daily rate £400 £400 £425
Average daily rate % change year-on-year
- -5.88%
90% offered a daily rate of more than £245 £225 £225
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £365 £325 £350
% change year-on-year
+12.30% -7.14%
Number of hourly rates quoted 185 152 240
Average hourly rate £18.61 £19.00 £16.86
Average hourly rate % change year-on-year
-2.05% +12.69%
90% offered a hourly rate of more than £11.00 £10.50 £11.08
10% offered a hourly rate of more than £45.00 £55.00 £35.70
UK excluding London average hourly rate £18.00 £15.50 £16.43
% change year-on-year
+16.12% -5.63%

ISO/IEC 20000
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing ISO/IEC 20000 within the UK as a proportion of the total demand within the Quality Assurance & Compliance category.

ISO/IEC 20000 Jobs Demand Trend in the UK

ISO/IEC 20000
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ISO/IEC 20000 within the UK.

ISO/IEC 20000 Daily Rate Trend in the UK

ISO/IEC 20000
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing ISO/IEC 20000 within the UK over the 3 months to 17 April 2014.

ISO/IEC 20000 Daily Rate Histogram in the UK

ISO/IEC 20000
Top 12 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ISO/IEC 20000 within the UK over the 3 months to 17 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
England -42 4 £375 -15.73%
West Midlands - 3 £398 -
Staines - 1 £375 -
Surrey - 1 £375 -
South East - 1 £375 -
South West - - - -
City of London - - - -
Berkshire - - - -
Dorset - - - -
Hayes - - - -
London - - - -
Reading - - - -

ISO/IEC 20000
Top 30 Related IT Skills

For the 6 months to 17 April 2014, IT contractor jobs within the UK citing ISO/IEC 20000 also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ISO/IEC 20000.

1 9 (81.82%) ITIL
2 6 (54.55%) PRINCE2
3 5 (45.45%) ISO/IEC 27001
4 3 (27.27%) Supplier Management
4 3 (27.27%) Citrix
4 3 (27.27%) Service Management
5 2 (18.18%) Process Management
5 2 (18.18%) Change Management
5 2 (18.18%) Microsoft Certification
5 2 (18.18%) Project Management
5 2 (18.18%) MCSE
5 2 (18.18%) MS Excel
5 2 (18.18%) LAN
5 2 (18.18%) WAN
5 2 (18.18%) Cisco
5 2 (18.18%) MS Project
5 2 (18.18%) ISEB
5 2 (18.18%) PMP
5 2 (18.18%) PMI Certification
5 2 (18.18%) Knowledge Management
5 2 (18.18%) Enterprise Architecture
5 2 (18.18%) XenApp
5 2 (18.18%) XenDesktop
5 2 (18.18%) Stakeholder Engagement
5 2 (18.18%) Unified Communications
5 2 (18.18%) Project Planning
5 2 (18.18%) Technical Architecture
5 2 (18.18%) COBIT
5 2 (18.18%) Load Balancing
5 2 (18.18%) Finance

ISO/IEC 20000
Top Related IT Skills by Category

For the 6 months to 17 April 2014, IT contractor jobs within the UK citing ISO/IEC 20000 also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ISO/IEC 20000. Up to 20 skills are shown per category.

Application Platforms
1 1 (9.09%) BizTalk Server
Applications
1 2 (18.18%) MS Project
1 2 (18.18%) MS Excel
Communications & Networking
1 2 (18.18%) LAN
1 2 (18.18%) WAN
1 2 (18.18%) Wireless
1 2 (18.18%) Unified Communications
1 2 (18.18%) Cisco Nexus
General
1 2 (18.18%) Finance
1 2 (18.18%) Publishing
2 1 (9.09%) Telecoms
Job Titles
1 2 (18.18%) Programme Manager
1 2 (18.18%) Transition Manager
1 2 (18.18%) Knowledge Manager
1 2 (18.18%) Process Manager
2 1 (9.09%) Designer
2 1 (9.09%) Architect
2 1 (9.09%) Project Manager
2 1 (9.09%) IT Audit Manager
2 1 (9.09%) Compliance Manager
2 1 (9.09%) Process Designer
2 1 (9.09%) Analyst
2 1 (9.09%) Technical Architect
2 1 (9.09%) Audit Manager
2 1 (9.09%) Quality Manager
2 1 (9.09%) Infrastructure Engineer
2 1 (9.09%) Service Manager
2 1 (9.09%) Technical Analyst
Libraries, Frameworks & Software Standards
1 1 (9.09%) MSMQ
Miscellaneous
1 1 (9.09%) Smart Meter
Operating Systems
1 1 (9.09%) Windows
1 1 (9.09%) Windows Server 2003
1 1 (9.09%) Windows Server 2008
1 1 (9.09%) Windows 2000 Server
Processes & Methodologies
1 9 (81.82%) ITIL
2 6 (54.55%) PRINCE2
3 3 (27.27%) Service Management
3 3 (27.27%) Supplier Management
4 2 (18.18%) Knowledge Management
4 2 (18.18%) Enterprise Architecture
4 2 (18.18%) Project Planning
4 2 (18.18%) Technical Architecture
4 2 (18.18%) Load Balancing
4 2 (18.18%) Change Management
4 2 (18.18%) Process Management
4 2 (18.18%) Project Management
4 2 (18.18%) TOGAF
4 2 (18.18%) Stakeholder Engagement
4 2 (18.18%) Transition Management
5 1 (9.09%) Service Delivery
5 1 (9.09%) Security Management
5 1 (9.09%) Risk Management
5 1 (9.09%) Risk Assessment
5 1 (9.09%) Asset Management
Qualifications
1 2 (18.18%) MCSE
1 2 (18.18%) ISEB
1 2 (18.18%) Microsoft Certification
1 2 (18.18%) PMP
1 2 (18.18%) PMI Certification
1 2 (18.18%) ISEB Practitioner
2 1 (9.09%) SC Cleared
2 1 (9.09%) Security Cleared
2 1 (9.09%) CRISC
2 1 (9.09%) CISA
2 1 (9.09%) CISM
2 1 (9.09%) PRINCE2 Certification
Quality Assurance & Compliance
1 5 (45.45%) ISO/IEC 27001
2 2 (18.18%) COBIT
3 1 (9.09%) PCI DSS
3 1 (9.09%) ISO 9000
3 1 (9.09%) ISO 9001
System Software
1 2 (18.18%) XenApp
1 2 (18.18%) XenDesktop
2 1 (9.09%) Active Directory
2 1 (9.09%) Terminal Services
Systems Management
1 2 (18.18%) Cisco CUCM
Vendors
1 3 (27.27%) Citrix
2 2 (18.18%) Cisco
2 2 (18.18%) Altiris
3 1 (9.09%) VMware