Service Manager Contracts
 
Demand Trend Daily Rate Trend Daily Rate Histogram Hourly Rate Trend Hourly Rate Histogram Job Locations Related Skills

The first table below looks at the demand for the Service Manager role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Manager in their job title over the 3 months to 17 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
 3 months to
17 May 2013		 Same period 2012 Same period 2011
Services Manager
Rank 232 218 297
Rank change year-on-year
-14 +79
Contract jobs requiring a Service Manager 367 477 334
As % of all contract IT jobs located in the UK 0.791% 0.819% 0.545%
As % of the Job Titles category 0.858% 0.883% 0.587%
Number of daily rates quoted 212 265 190
Average daily rate £400 £400 £400
90% offered a daily rate of more than £275 £288 £275
10% offered a daily rate of more than £524 £525 £543
UK excluding London average daily rate £370 £365 £338
% change year-on-year
+1.36% +8.14%
Number of hourly rates quoted 5 12 3
Average hourly rate £19.39 £18.75 £24.81
Average hourly rate % change year-on-year
+3.41% -24.42%
90% offered a hourly rate of more than £19.34 £11.08 £20.96
10% offered a hourly rate of more than £94.00 £41.50 £32.96
UK excluding London average hourly rate £19.39 £12.25 £24.81
% change year-on-year
+58.28% -50.62%
All Job Titles
UK
Contract IT job ads with a match in the
Job Titles category		 42797 53993 56874
As % of all contract IT jobs located in the UK 92.24% 92.65% 92.78%
Number of daily rates quoted 24561 29781 30909
Average daily rate £400 £400 £425
Average daily rate % change year-on-year
- -5.88%
90% offered a daily rate of more than £240 £240 £250
10% offered a daily rate of more than £575 £575 £600
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 2134 2552 2929
Average hourly rate £18.50 £19.00 £20.00
Average hourly rate % change year-on-year
-2.63% -5.00%
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £41.50 £40.00 £41.00
UK excluding London average hourly rate £17.50 £18.50 £20.00
% change year-on-year
-5.40% -7.50%

Service Manager
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Manager within the UK as a proportion of the total demand within the Job Titles category.

Service Manager Jobs Demand Trend

Service Manager
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Manager within the UK.

Service Manager Daily Rate Trend

Service Manager
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Manager within the UK over the 3 months to 17 May 2013.

Service Manager Daily Rate Histogram

Service Manager
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Manager within the UK.

Service Manager Hourly Rate Trend

Service Manager
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Manager within the UK over the 3 months to 17 May 2013.

Service Manager Hourly Rate Histogram

Service Manager
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Manager within the UK over the 3 months to 17 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)		 Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Average
Daily Rate
Last 3 Months		 Average Daily Rate
% Change
on Same Period
Last Year
England -15 341 £394 -1.62%
London -39 130 £425 -5.55%
South East +10 95 £370 -5.12%
West Midlands +15 28 £353 +10.58%
Berkshire +9 25 £400 +2.56%
City of London -9 25 £420 -11.57%
Yorkshire -1 22 £381 +8.92%
North West +16 21 £355 +9.07%
West Yorkshire +3 20 £388 +7.63%
Oxfordshire +14 18 £425 -10.52%
Buckinghamshire +12 14 £320 -8.57%
Leeds -10 14 £400 +11.11%
East of England +10 13 £325 -13.33%
Hampshire -7 13 £350 -6.66%
East Midlands -10 13 £388 +10.71%
Middlesex +14 12 £450 +19.93%
Cheshire +12 12 £350 -4.04%
Scotland -12 11 £325 -22.38%
Milton Keynes +11 10 £325 -7.14%
South West +16 9 £350 -14.68%
Oxford +7 9 £400 -15.78%
Tyne and Wear +15 7 - -
Newcastle upon Tyne +14 7 - -
North East +14 7 - -
Birmingham +4 7 £325 +49.25%
Reading +3 7 £325 -13.33%
Solihull - 7 £394 -
Warwickshire - 7 £550 -
Manchester +8 6 £355 +57.55%
Nottinghamshire +2 6 £375 +145.90%

Service Manager
Top 30 Related IT Skills

For the 6 months to 17 May 2013, IT contractor jobs within the UK that cited Service Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Manager in their job title.

1 488 (65.33%) ITIL
2 355 (47.52%) Service Delivery
3 262 (35.07%) Service Management
4 147 (19.68%) Finance
5 146 (19.54%) SLA
6 130 (17.40%) Project Management
7 128 (17.14%) ITIL Certification
8 103 (13.79%) PRINCE2
9 88 (11.78%) Change Management
10 68 (9.103%) Stakeholder Management
11 67 (8.969%) Telecoms
12 63 (8.434%) ITIL V3
13 59 (7.898%) Retail
14 50 (6.693%) Banking
15 47 (6.292%) SAP
16 45 (6.024%) ITSM
17 43 (5.756%) PRINCE
17 43 (5.756%) Incident Management
17 43 (5.756%) Problem Management
18 40 (5.355%) E-Commerce
19 39 (5.221%) Supplier Management
20 37 (4.953%) Stakeholder Engagement
21 36 (4.819%) Degree
22 35 (4.685%) Security Cleared
23 33 (4.418%) Windows
24 30 (4.016%) Microsoft
25 29 (3.882%) NHS
25 29 (3.882%) Performance Management
25 29 (3.882%) Continuous Improvement
26 24 (3.213%) Management Information System

Service Manager
Top Related IT Skills by Category

For the 6 months to 17 May 2013, IT contractor jobs within the UK that cited Service Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Manager in their job title. Up to 20 skills are shown per category.

Application Development
1 8 (1.071%) Web Services
2 7 (0.937%) Middleware
3 6 (0.803%) .NET
4 3 (0.402%) WebSphere
5 2 (0.268%) COM
5 2 (0.268%) XML
6 1 (0.134%) Flash
6 1 (0.134%) CSS
6 1 (0.134%) HTML
6 1 (0.134%) LAMP
Application Platforms
1 17 (2.276%) MS Exchange
2 13 (1.740%) SharePoint
2 13 (1.740%) CMS
3 11 (1.473%) SAS
4 7 (0.937%) IIS
4 7 (0.937%) Exchange Server 2010
5 6 (0.803%) Exchange Server 2007
6 5 (0.669%) Lotus Notes
7 3 (0.402%) SharePoint Server
7 3 (0.402%) Lync
8 2 (0.268%) SharePoint 2010
9 1 (0.134%) Drupal
9 1 (0.134%) WebSphere Message Broker
9 1 (0.134%) Alfresco
9 1 (0.134%) Magento
9 1 (0.134%) Amazon AWS
9 1 (0.134%) WebLogic
9 1 (0.134%) WebSphere MQ
9 1 (0.134%) Blackberry Enterprise Server
Applications
1 21 (2.811%) MS Excel
2 18 (2.410%) MS Office
3 11 (1.473%) MS Project
4 4 (0.535%) MS Visio
5 3 (0.402%) Office 365
6 2 (0.268%) MS PowerPoint
7 1 (0.134%) Spreadsheet
Business Applications
1 7 (0.937%) SAP Oil and Gas
1 7 (0.937%) Oracle EBS R12
2 4 (0.535%) Remedy ITSM
2 4 (0.535%) Oracle EBS
3 3 (0.402%) SAP FI/CO
3 3 (0.402%) Oracle Financials
3 3 (0.402%) SAP FI
3 3 (0.402%) SAP CO
4 2 (0.268%) SAP CS
4 2 (0.268%) SAP HCM
4 2 (0.268%) Oracle 11i
4 2 (0.268%) SAP HR
5 1 (0.134%) SAP SD
5 1 (0.134%) SAP MDM
5 1 (0.134%) Maximo
5 1 (0.134%) Oracle ERP
5 1 (0.134%) Oracle Applications
5 1 (0.134%) Dynamics CRM
Communications & Networking
1 23 (3.079%) 3G
1 23 (3.079%) 4G
2 20 (2.677%) 2G
3 11 (1.473%) Internet
3 11 (1.473%) LAN
4 10 (1.339%) WAN
4 10 (1.339%) Broadband
5 6 (0.803%) HTTP
6 5 (0.669%) Fibre Channel
6 5 (0.669%) Wi-Fi
6 5 (0.669%) iSCSI
7 4 (0.535%) Wireless
8 3 (0.402%) VoIP
9 2 (0.268%) VPN
9 2 (0.268%) SAN
9 2 (0.268%) Intranet
9 2 (0.268%) Kerberos
9 2 (0.268%) LDAP
9 2 (0.268%) IP Telephony
9 2 (0.268%) Unified Communications
Database & Business Intelligence
1 3 (0.402%) SQL Server
2 2 (0.268%) Data Warehouse
2 2 (0.268%) BusinessObjects
3 1 (0.134%) SAP BW
Development Applications
1 2 (0.268%) JIRA
2 1 (0.134%) LoadRunner
2 1 (0.134%) Subversion
General
1 147 (19.68%) Finance
2 67 (8.969%) Telecoms
3 59 (7.898%) Retail
4 50 (6.693%) Banking
5 14 (1.874%) Legal
6 12 (1.606%) Investment Banking
7 11 (1.473%) Marketing
8 9 (1.205%) Law
9 6 (0.803%) Retail Banking
9 6 (0.803%) Publishing
10 5 (0.669%) Billing
10 5 (0.669%) Pharmaceutical
11 4 (0.535%) Back Office
11 4 (0.535%) Corporate Banking
12 3 (0.402%) Local Government
12 3 (0.402%) Manufacturing
13 2 (0.268%) Aerospace
13 2 (0.268%) Games
13 2 (0.268%) German Language
14 1 (0.134%) French Language
Miscellaneous
1 29 (3.882%) NHS
2 24 (3.213%) Management Information System
3 10 (1.339%) SaaS
4 9 (1.205%) Cloud Computing
5 8 (1.071%) CMDB
6 5 (0.669%) E-Learning
6 5 (0.669%) Enterprise Software
7 4 (0.535%) IaaS
7 4 (0.535%) Mobile App
7 4 (0.535%) PaaS
8 3 (0.402%) FMCG
8 3 (0.402%) Blackberry
8 3 (0.402%) Wiki
8 3 (0.402%) Credit Risk
8 3 (0.402%) Smartphone
8 3 (0.402%) Online Banking
9 2 (0.268%) Statistics
9 2 (0.268%) Market Risk
9 2 (0.268%) Mainframe
9 2 (0.268%) Mobile Payment
Operating Systems
1 33 (4.418%) Windows
2 9 (1.205%) Windows Server 2008
3 8 (1.071%) UNIX
4 7 (0.937%) Windows 7
5 6 (0.803%) Linux
6 5 (0.669%) Windows XP
7 4 (0.535%) Solaris
8 3 (0.402%) Windows 2000
8 3 (0.402%) Windows NT
8 3 (0.402%) Windows 8
8 3 (0.402%) Windows Vista
9 1 (0.134%) CentOS
9 1 (0.134%) Red Hat Enterprise Linux
9 1 (0.134%) Windows Server 2003
9 1 (0.134%) AIX
9 1 (0.134%) HPUX
Processes & Methodologies
1 488 (65.33%) ITIL
2 355 (47.52%) Service Delivery
3 262 (35.07%) Service Management
4 130 (17.40%) Project Management
5 103 (13.79%) PRINCE2
6 88 (11.78%) Change Management
7 68 (9.103%) Stakeholder Management
8 63 (8.434%) ITIL V3
9 45 (6.024%) ITSM
10 43 (5.756%) PRINCE
10 43 (5.756%) Incident Management
10 43 (5.756%) Problem Management
11 40 (5.355%) E-Commerce
12 39 (5.221%) Supplier Management
13 37 (4.953%) Stakeholder Engagement
14 29 (3.882%) Continuous Improvement
14 29 (3.882%) Performance Management
15 24 (3.213%) Release Management
16 22 (2.945%) GAP Analysis
17 21 (2.811%) Capacity Management
Programming Languages
1 18 (2.410%) SQL
2 7 (0.937%) C
3 2 (0.268%) Java
4 1 (0.134%) PHP
4 1 (0.134%) T-SQL
Qualifications
1 128 (17.14%) ITIL Certification
2 36 (4.819%) Degree
3 35 (4.685%) Security Cleared
4 15 (2.008%) SC Cleared
4 15 (2.008%) PRINCE2 Certification
5 13 (1.740%) DV Cleared
6 8 (1.071%) PRINCE2 Practitioner
7 6 (0.803%) PMP
7 6 (0.803%) PMI Certification
8 5 (0.669%) ISEB
8 5 (0.669%) BC Cleared
9 3 (0.402%) APMP
9 3 (0.402%) CCNP
9 3 (0.402%) Cisco Certification
10 2 (0.268%) Microsoft Certification
10 2 (0.268%) Citrix Certification
10 2 (0.268%) ACCA
10 2 (0.268%) CIMA
10 2 (0.268%) MCITP
11 1 (0.134%) CTC Cleared
Quality Assurance & Compliance
1 146 (19.54%) SLA
2 10 (1.339%) QA
3 7 (0.937%) ISO 9001
4 5 (0.669%) ISO/IEC 27001
5 3 (0.402%) COBIT
5 3 (0.402%) Sarbanes-Oxley
6 2 (0.268%) ISO/IEC 20000
7 1 (0.134%) BS15000
7 1 (0.134%) ISO/IEC 17799
7 1 (0.134%) ISO 9000
System Software
1 19 (2.544%) Active Directory
2 6 (0.803%) Hyper-V
2 6 (0.803%) XenDesktop
2 6 (0.803%) vSphere
3 5 (0.669%) NFS
4 4 (0.535%) VMware Infrastructure
5 1 (0.134%) Xen
5 1 (0.134%) XenApp
Systems Management
1 7 (0.937%) SCOM
2 5 (0.669%) Backup Exec
3 3 (0.402%) Cisco UCCE
3 3 (0.402%) Cisco UCCX
4 2 (0.268%) Puppet
4 2 (0.268%) SCCM
5 1 (0.134%) Tivoli
5 1 (0.134%) Tivoli Storage Manager
5 1 (0.134%) HP Quality Center
5 1 (0.134%) CA Wily
5 1 (0.134%) Splunk
Vendors
1 47 (6.292%) SAP
2 30 (4.016%) Microsoft
3 19 (2.544%) Cisco
4 18 (2.410%) Citrix
5 17 (2.276%) Oracle
6 16 (2.142%) Remedy
7 13 (1.740%) VMware
8 12 (1.606%) IBM
9 5 (0.669%) Lotus
10 4 (0.535%) Altiris
10 4 (0.535%) Dell
11 3 (0.402%) BMC
11 3 (0.402%) BT
11 3 (0.402%) FatWire
12 2 (0.268%) NetApp
12 2 (0.268%) Red Hat
12 2 (0.268%) AppSense
12 2 (0.268%) Huawei
12 2 (0.268%) Murex
12 2 (0.268%) HP
Service Delivery Manager
Kingston Upon Thames, Surrey
They require - - Experience of Managing Teams (App Support/Infrastructure etc) - Experience implementing ITIL Frameworks, as well as SLA's and KPI's - Experience working with "Heads of" and...
ReThink Recruitment
Rate: £450 - £490 per day
Posted: 16 May 2013
ICT Service Delivery Manager - Shared Service Network Infrastructure
Surrey
Experience of Transformation & Change Management... A champion of ITIL... Implement a true customer focused Service Delivery team... To implement a consistent approach to service delivery based around the...
MAPP Ltd - IT & Business Management Recruitment Specialists
Rate: Up to £520 per day
Posted: 16 May 2013
Service Transition Manager - Transport - £400pd
London
The role holder will be involved in service delivery and continuous improvement to assist in achieving the teams goals... - Background leading teams of Service Analysts / Service Transition Analysts -...
Rullion IT Plus
Rate: £350 - £400 per day
Posted: 15 May 2013
HR Service Delivery Centre Manager
Bristol, Avon
Skills needed: CPP or CIPD qualified, HR Manager, Public Sector. My Bristol based client is looking for a HR Service Delivery Centre Manager/ Shared Services Transition Manager/ HR...
Spring Technology
Rate: £350.00 - £400.00 per day
Posted: 13 May 2013
Service Introduction Manager
Glasgow, Lanarkshire
We are therefore looking for the following background and experience: + Proven background in Service Introduction / Service Control within Financial Services environments + Experience of implementing IT Service Management processes +...
Search Consultancy
Posted: 14 May 2013
IT Service Manager - Banking
London
Previous file transfer knowledge is not required as this role is not technically hands on, a more generalist infrastructure service delivery background is more applicable. The core focuses...
Huxley Associates
Rate: £45000 - £60000 per annum + Benefits + Bonus
Posted: 17 May 2013
Service Delivery Manager - 12 month contract - Aberdeen
Aberdeen, Scotland
IT Service Delivery Managers required on long term contracts for major Oil Service Company in Aberdeen... You will have many years' experience in IT, with a strong understanding...
Cathcart Associates
Rate: £250 - £350 per day
Posted: 2 May 2013
Service Catalogue Manager
London
London Contract: 6 months £ negotiable My client current seeks a skilled ITIL Service Catalogue Manager to complete an interim assignment for them... The intention is to provide a...
ReThink Recruitment
Rate: £300.00 - £400.00 per day + Negotiable
Posted: 14 May 2013
Service Management Manager (Requirement and Acceptance)
London
Main Duties/ Responsibilities * Writing and delivering the acceptance strategy, * Bringing ways of working on board and possibly training them in the process* Directing the testing process and overseeing...
Capita Resourcing
Posted: 13 May 2013
Service Management Manager (Requirement and Acceptance)
London
Main Duties/ Responsibilities * Writing and delivering the acceptance strategy, * Bringing ways of working on board and possibly training them in the process * Directing the testing process and overseeing...
Capita Resourcing - Jobs at Capita
Posted: 13 May 2013
Desktop/ Service Desk Manager
Hampshire
Responsibilities include but are not limited to trouble tickets, Service Requests, Queue management and team scheduling. Candidates will need to be technically savvy on Win 7 XP and...
Redrock Consulting Ltd
Rate: Market Rate
Posted: 15 May 2013
Operations/ ITIL Service Desk Manager "Hornbill"
Kent, South East
Sand Resources have a need for an Experienced Service Desk Manager. I'm looking for someone to implement change management of the Service Desk (ITIL Process) and associated...
Sand Resources
Rate: £275 - £330 per day
Posted: 4 May 2013
NHS Service Delivery Manager - Radiology
Essex
People Source specialise in niche technology markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy,...
People Source Consulting
Rate: £300 - £350 per day
Posted: 14 May 2013
Service Desk Support Lead / Support Manager - London (Mitel)
City, London
Are you ITIL certified and can demonstrate using it to best practice? Do you (Support Lead) have experience using Mitel? Can you (Support Lead) set-up and administrate...
Ampersand Consulting
Rate: £150 - £215 per day
Posted: 15 May 2013
Shared Services Project Manager
London
A Higher Education body in London are looking to recruit a Project Manager to help expand its shared services. You will be working closely with the directors to...
Real Staffing
Rate: £400 - £500 per day
Posted: 15 May 2013
Service Desk Refresh/ Change Management Engineer/ Manager
UK
We are not looking for a PM here, we are looking for a Service Desk Refresh/Change Management Engineer / Technical Manager... Also, for this Service Desk Refresh/Change...
Ampersand Consulting
Rate: £350 - £425 per day
Posted: 14 May 2013
Technical Services Manager - Luton
Luton, South East
You'll be required to manage the I.T infrastructure teams and third party suppliers in a way that encourages communication, team work and co-operation as well...
Rate: £450 - £500 per day
Posted: 3 May 2013
Client Services Manager
City, London
My client is looking for a Operations Manager with a strong background in financial services/banking to work on a long term programme paying excellent rates... group of...
Aston Carter
Rate: £300 - £400 per day
Posted: 15 May 2013
Professional Services Category Manager
City of London
Procurement, Sourcing, Professional Services, Consultancies, Big 4, Stakeholder ****Urgent Requirement**** My client, a leading Banking institution based in Canary Wharf requires a Professional Services Category Manager to back...
Huxley Associates
Rate: £350 - £400 per day
Posted: 15 May 2013
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