The table below looks at the statistics for the Service Manager role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Manager in their job title over the 3 months to 21 April 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
21 Apr 2015
Same period 2014 Same period 2013
Services Manager
Rank 245 253 216
Rank change year-on-year
+8 -37
Contract jobs requiring a Service Manager 472 446 434
As % of all contract IT jobs located in the UK 0.84% 0.79% 0.91%
As % of the Job Titles category 0.91% 0.86% 0.98%
Number of daily rates quoted 287 251 241
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£400 £400 £400
90% offered a daily rate of more than £284 £275 £265
10% offered a daily rate of more than £550 £515 £500
UK excluding London average daily rate £400 £383 £400
% change year-on-year
+4.57% -4.37%
Number of hourly rates quoted 4 9 11
Average hourly rate £18.25 £27.58 £19.39
Average hourly rate % change year-on-year
-33.82% +42.23%
90% offered a hourly rate of more than £18.00 £18.90 £18.90
10% offered a hourly rate of more than £21.65 £50.00 £63.50
UK excluding London average hourly rate £20.75 £20.00 £19.39
% change year-on-year
+3.75% +3.14%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51719 51910 44155
As % of all contract IT jobs located in the UK 92.39% 92.37% 92.51%
Number of daily rates quoted 31426 31539 25286
Average daily rate £400 £390 £400
Average daily rate % change year-on-year
+2.56% -2.50%
90% offered a daily rate of more than £248 £230 £238
10% offered a daily rate of more than £555 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 2027 2080 2187
Average hourly rate £17.50 £17.50 £18.00
Average hourly rate % change year-on-year
- -2.77%
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £42.50 £42.50 £40.00
UK excluding London average hourly rate £16.50 £17.25 £17.50
% change year-on-year
-4.34% -1.42%

Service Manager
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Manager in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Manager Jobs Demand Trend in the UK

Service Manager
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Manager within the UK.

Service Manager Daily Rate Trend in the UK

Service Manager
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Manager within the UK over the 3 months to 21 April 2015.

Service Manager Daily Rate Histogram in the UK

Service Manager
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Manager within the UK.

Service Manager Hourly Rate Trend in the UK

Service Manager
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Manager within the UK over the 3 months to 21 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +16 449 £400 - 164
London -13 150 £415 - 46
South East +22 117 £375 -3.84% 29
South West +22 47 £388 -3.12% 11
City of London +4 33 £477 +8.91% 12
North West -20 32 £388 -15.53% 9
Hampshire +10 31 £361 +4.63% 6
Berkshire -11 31 £410 +7.18% 8
West Midlands -7 29 £413 +28.90% 15
Yorkshire -6 27 £419 +9.83% 11
East of England +19 25 £425 +9.67% 20
Wiltshire - 25 £425 - 7
Buckinghamshire +8 22 £375 -3.22% 3
East Midlands 0 20 £350 +27.27% 15
Birmingham +8 19 £419 +19.64% 8
West Yorkshire -5 16 £413 +8.19% 8
Hook +4 15 £361 +29.97% 1
Manchester -6 14 £388 +56.72% 3
Surrey +5 13 £325 -16.66% 7
Oxfordshire - 12 £425 - 1
South Yorkshire +1 11 £425 +41.66% 3
Milton Keynes +1 11 £350 -6.66% 3
Wales -6 11 £469 +20.96% 2
Northamptonshire +1 10 £350 +27.27% 5
Corsham - 10 £428 -
Hertfordshire +12 9 £538 - 5
Somerset -2 9 £358 -10.62%
Reading -12 9 £410 -12.76% 4
Cheshire -16 9 £438 -2.23% 2
Northampton 0 8 £350 - 3

Service Manager
Top 30 Related IT Skills

For the 6 months to 21 April 2015, IT contractor jobs within the UK that cited Service Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Manager in their job title.

1 603 (62.94%) ITIL
2 495 (51.67%) Service Delivery
3 379 (39.56%) Service Management
4 213 (22.23%) Finance
5 170 (17.75%) Project Management
6 169 (17.64%) SLA
7 146 (15.24%) Security Cleared
8 143 (14.93%) ITIL Certification
9 115 (12.00%) SC Cleared
10 109 (11.38%) Stakeholder Management
11 104 (10.86%) Change Management
12 102 (10.65%) PRINCE2
13 90 (9.39%) ITSM
14 81 (8.46%) Telecoms
14 81 (8.46%) Microsoft
15 72 (7.52%) Problem Management
16 59 (6.16%) Analytical Skills
17 56 (5.85%) Agile Software Development
18 55 (5.74%) MS Office
19 54 (5.64%) Degree
19 54 (5.64%) Incident Management
20 49 (5.11%) Windows
21 47 (4.91%) Supplier Management
22 45 (4.70%) ITIL V3
23 42 (4.38%) Risk Management
24 41 (4.28%) Continuous Improvement
25 40 (4.18%) People Management
26 38 (3.97%) Line Management
27 37 (3.86%) Coaching
27 37 (3.86%) Management Information System

Service Manager
Top Related IT Skills by Category

For the 6 months to 21 April 2015, IT contractor jobs within the UK that cited Service Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 33 (3.44%) SharePoint
2 9 (0.94%) WebSphere
2 9 (0.94%) Lync
3 4 (0.42%) Tomcat
3 4 (0.42%) WebLogic
3 4 (0.42%) Apache Solr
4 3 (0.31%) MS Exchange
5 2 (0.21%) Apache
5 2 (0.21%) MQSeries
5 2 (0.21%) Exchange Server 2010
5 2 (0.21%) OpenStack
6 1 (0.10%) SharePoint 2013
6 1 (0.10%) Exchange Server 2007
6 1 (0.10%) Drupal
6 1 (0.10%) WebSphere Application Server
6 1 (0.10%) IBM Notes
6 1 (0.10%) SAS
6 1 (0.10%) Exchange Server 2003
Applications
1 55 (5.74%) MS Office
2 31 (3.24%) MS Excel
3 24 (2.51%) MS Project
4 20 (2.09%) MS Visio
5 9 (0.94%) MS PowerPoint
6 4 (0.42%) SPSS
7 3 (0.31%) Spreadsheet
8 1 (0.10%) Acrobat
Business Applications
1 9 (0.94%) Remedy ITSM
2 5 (0.52%) Oracle Procure-to-Pay
3 3 (0.31%) SAP Oil and Gas
3 3 (0.31%) assyst
3 3 (0.31%) SAP ERP
3 3 (0.31%) SAP FI
3 3 (0.31%) Endur
3 3 (0.31%) SAP FI/CO
3 3 (0.31%) SAP CO
4 2 (0.21%) SAP SM
4 2 (0.21%) Dynamics CRM
4 2 (0.21%) Magento
4 2 (0.21%) SAP BPC
5 1 (0.10%) Oracle Retail
5 1 (0.10%) Google Analytics
5 1 (0.10%) Oracle EBS R12
5 1 (0.10%) MultiFonds
5 1 (0.10%) Maximo
5 1 (0.10%) Findur
5 1 (0.10%) HiPortfolio
Cloud Services
1 7 (0.73%) Cloud Computing
2 6 (0.63%) SaaS
3 4 (0.42%) Office 365
3 4 (0.42%) IaaS
4 3 (0.31%) PaaS
5 2 (0.21%) SuccessFactors
6 1 (0.10%) Google Apps
6 1 (0.10%) Amazon AWS
Communications & Networking
1 24 (2.51%) Internet
2 19 (1.98%) WAN
3 15 (1.57%) LAN
4 12 (1.25%) Broadband
5 9 (0.94%) 3G
5 9 (0.94%) Firewall
6 8 (0.84%) Unified Communications
6 8 (0.84%) Radio Access Network
7 7 (0.73%) 4G
8 6 (0.63%) Wi-Fi
9 5 (0.52%) VoIP
9 5 (0.52%) SAN
10 4 (0.42%) Network Security
11 3 (0.31%) Wireless
11 3 (0.31%) 2G
12 2 (0.21%) LTE
12 2 (0.21%) MPLS
13 1 (0.10%) BGP
13 1 (0.10%) ICMP
13 1 (0.10%) DMZ
Database & Business Intelligence
1 11 (1.15%) SQL Server
2 6 (0.63%) Crystal Reports
3 5 (0.52%) Oracle Reports
4 4 (0.42%) SQL Server 2008
4 4 (0.42%) Oracle Database
5 2 (0.21%) Oracle Database 11g
5 2 (0.21%) Data Warehouse
6 1 (0.10%) BusinessObjects
6 1 (0.10%) SQL Server 2000
6 1 (0.10%) SQL Server 2005
6 1 (0.10%) Big Data
6 1 (0.10%) SQL Server 2012
Development Applications
1 4 (0.42%) JUnit
2 1 (0.10%) PVCS
2 1 (0.10%) ClearCase
2 1 (0.10%) JIRA
General
1 213 (22.23%) Finance
2 81 (8.46%) Telecoms
3 35 (3.65%) Banking
4 21 (2.19%) Retail
5 16 (1.67%) Billing
6 14 (1.46%) Legal
7 13 (1.36%) Marketing
8 12 (1.25%) Investment Banking
9 11 (1.15%) Publishing
9 11 (1.15%) Law
10 10 (1.04%) Back Office
10 10 (1.04%) Manufacturing
11 9 (0.94%) Pharmaceutical
12 6 (0.63%) Local Government
13 4 (0.42%) Advertising
13 4 (0.42%) Electronics
13 4 (0.42%) Front Office
14 3 (0.31%) Games
15 2 (0.21%) Spanish Language
16 1 (0.10%) Multimedia
Libraries, Frameworks & Software Standards
1 10 (1.04%) J2EE
2 8 (0.84%) Middleware
3 7 (0.73%) .NET
4 5 (0.52%) Web Services
5 4 (0.42%) EDI
6 2 (0.21%) XML
7 1 (0.10%) HTML
7 1 (0.10%) ASP.NET
7 1 (0.10%) SOAP
7 1 (0.10%) .NET Framework
7 1 (0.10%) Oracle Fusion
7 1 (0.10%) RESTful
Miscellaneous
1 59 (6.16%) Analytical Skills
2 37 (3.86%) Management Information System
3 23 (2.40%) NHS
4 13 (1.36%) DTV
5 10 (1.04%) Performance Metrics
6 7 (0.73%) Statistics
7 6 (0.63%) Data Protection Act
7 6 (0.63%) Economics
7 6 (0.63%) Open Source
7 6 (0.63%) FMCG
8 5 (0.52%) User Experience
8 5 (0.52%) Computer Science
9 4 (0.42%) SecurID
9 4 (0.42%) Mainframe
10 3 (0.31%) GIS
10 3 (0.31%) Client/Server
10 3 (0.31%) Video Conferencing
10 3 (0.31%) Enterprise Software
11 2 (0.21%) Smart Meter
11 2 (0.21%) Social Media
Operating Systems
1 49 (5.11%) Windows
2 13 (1.36%) Linux
3 11 (1.15%) UNIX
4 7 (0.73%) Windows 7
5 5 (0.52%) Windows Server 2008
5 5 (0.52%) Red Hat Enterprise Linux
6 4 (0.42%) Windows Server 2003
7 3 (0.31%) Windows Mobile
7 3 (0.31%) Windows XP
8 2 (0.21%) Solaris
8 2 (0.21%) SUSE
8 2 (0.21%) Android
8 2 (0.21%) Apple iOS
8 2 (0.21%) Windows 8
9 1 (0.10%) Windows Server 2012
9 1 (0.10%) Windows 2000 Server
9 1 (0.10%) Windows Vista
9 1 (0.10%) AIX
9 1 (0.10%) Mac OS X
9 1 (0.10%) Windows 2000
Processes & Methodologies
1 603 (62.94%) ITIL
2 495 (51.67%) Service Delivery
3 379 (39.56%) Service Management
4 170 (17.75%) Project Management
5 109 (11.38%) Stakeholder Management
6 104 (10.86%) Change Management
7 102 (10.65%) PRINCE2
8 90 (9.39%) ITSM
9 72 (7.52%) Problem Management
10 56 (5.85%) Agile Software Development
11 54 (5.64%) Incident Management
12 47 (4.91%) Supplier Management
13 45 (4.70%) ITIL V3
14 42 (4.38%) Risk Management
15 41 (4.28%) Continuous Improvement
16 40 (4.18%) People Management
17 38 (3.97%) Line Management
18 37 (3.86%) Coaching
19 35 (3.65%) Transition Management
20 33 (3.44%) Capacity Management
Programming Languages
1 13 (1.36%) Java
2 10 (1.04%) SQL
3 5 (0.52%) C
4 3 (0.31%) C#
4 3 (0.31%) VB.NET
5 1 (0.10%) T-SQL
Qualifications
1 146 (15.24%) Security Cleared
2 143 (14.93%) ITIL Certification
3 115 (12.00%) SC Cleared
4 54 (5.64%) Degree
5 31 (3.24%) DV Cleared
6 21 (2.19%) PRINCE2 Practitioner
7 17 (1.77%) ITIL Foundation Certificate
8 14 (1.46%) PRINCE2 Certification
9 10 (1.04%) Cisco Certification
9 10 (1.04%) CCNA
10 8 (0.84%) Microsoft Certification
11 7 (0.73%) MCSE
12 6 (0.63%) ISEB
12 6 (0.63%) PMI Certification
13 5 (0.52%) PMP
14 3 (0.31%) CCNP
14 3 (0.31%) Six Sigma Black Belt
14 3 (0.31%) Six Sigma Green Belt
15 2 (0.21%) BC Cleared
15 2 (0.21%) CTC Cleared
Quality Assurance & Compliance
1 169 (17.64%) SLA
2 14 (1.46%) QA
3 11 (1.15%) ISO/IEC 27001
4 10 (1.04%) ISO 9001
5 4 (0.42%) COBIT
6 3 (0.31%) Sarbanes-Oxley
7 2 (0.21%) BS15000
8 1 (0.10%) ISO 14001
System Software
1 13 (1.36%) Active Directory
2 5 (0.52%) VMware Infrastructure
3 4 (0.42%) Hyper-V
4 2 (0.21%) Firmware
5 1 (0.10%) Microsoft Virtual Server
5 1 (0.10%) VMware ESXi
Systems Management
1 8 (0.84%) OVSD
1 8 (0.84%) SCCM
2 5 (0.52%) SCSM
3 3 (0.31%) Tivoli
4 2 (0.21%) NetBackup
4 2 (0.21%) HP Quality Center
4 2 (0.21%) SCOrch
5 1 (0.10%) OpenView
5 1 (0.10%) SCOM
5 1 (0.10%) Systems Management Server (SMS)
5 1 (0.10%) BMC PATROL
5 1 (0.10%) Control-M
Vendors
1 81 (8.46%) Microsoft
2 30 (3.13%) SAP
3 23 (2.40%) Cisco
3 23 (2.40%) HP
4 16 (1.67%) BMC
4 16 (1.67%) Oracle
4 16 (1.67%) Remedy
5 14 (1.46%) Citrix
6 13 (1.36%) IBM
7 10 (1.04%) VMware
7 10 (1.04%) ServiceNow
8 8 (0.84%) NetApp
9 6 (0.63%) Salesforce.com
9 6 (0.63%) EMC
9 6 (0.63%) NetScout
10 4 (0.42%) hybris
10 4 (0.42%) Cognos
10 4 (0.42%) i2
11 3 (0.31%) Avaya
11 3 (0.31%) Red Hat
Greater Manchester
Oliver James Associates
Rate: £350 - £500 per day
Posted: 7 hours ago
Greater Manchester
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Rate: £280 - £300 per day
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Webrecruit
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