The table below looks at the statistics for the Service Manager role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Manager in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Services Manager
Rank 230 278 276
Rank change year-on-year
+48 -2
Contract jobs requiring a Service Manager 509 368 405
As % of all contract IT jobs located in the UK 0.88% 0.70% 0.70%
As % of the Job Titles category 0.97% 0.75% 0.76%
Number of daily rates quoted 350 198 250
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£400 £400 £400
90% offered a daily rate of more than £301 £312 £285
10% offered a daily rate of more than £525 £500 £575
UK excluding London average daily rate £400 £375 £355
% change year-on-year
+6.66% +5.63%
Number of hourly rates quoted 12 13 6
Average hourly rate £26.92 £22.50 £26.50
Average hourly rate % change year-on-year
+19.62% -15.09%
90% offered a hourly rate of more than £18.00 £18.90 £18.75
10% offered a hourly rate of more than £41.50 £44.19 £39.14
UK excluding London average hourly rate £27.00 £22.00 £26.50
% change year-on-year
+22.72% -16.98%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52430 48925 53586
As % of all contract IT jobs located in the UK 91.02% 92.73% 92.94%
Number of daily rates quoted 32042 29264 29965
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £231 £230
10% offered a daily rate of more than £550 £575 £558
UK excluding London average daily rate £360 £350 £348
% change year-on-year
+2.85% +0.71%
Number of hourly rates quoted 2056 2117 2633
Average hourly rate £17.00 £17.00 £18.25
Average hourly rate % change year-on-year
- -6.84%
90% offered a hourly rate of more than £10.50 £11.00 £11.35
10% offered a hourly rate of more than £40.00 £40.00 £41.50
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

Service Manager
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Manager in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Manager Jobs Demand Trend in the UK

Service Manager
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Manager within the UK.

Service Manager Daily Rate Trend in the UK

Service Manager
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Manager within the UK over the 3 months to 19 September 2014.

Service Manager Daily Rate Histogram in the UK

Service Manager
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Manager within the UK.

Service Manager Hourly Rate Trend in the UK

Service Manager
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Manager within the UK over the 3 months to 19 September 2014.

Service Manager Hourly Rate Histogram in the UK

Service Manager
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Manager within the UK over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +34 466 £400 - 128
London +37 159 £425 - 42
South East +5 74 £375 - 27
East of England +27 54 £469 +56.25% 7
North West +24 50 £500 +17.64% 16
West Midlands -12 43 £375 -11.76% 14
South West -18 40 £400 +19.49% 6
City of London +24 35 £445 +4.70% 13
Cheshire +30 27 £500 +31.57% 7
Yorkshire -3 24 £380 +11.27% 5
Warrington - 21 £500 - 1
Cambridgeshire +18 19 £313 - 5
Berkshire +4 19 £375 +3.44% 11
West Yorkshire +7 18 £380 +0.66% 2
Scotland -7 17 £375 -25.00% 1
Hampshire -12 17 £360 +2.85% 1
Milton Keynes +5 16 £400 - 2
Buckinghamshire +1 16 £400 -8.04% 5
Leeds +7 14 £380 -1.93% 2
East Midlands -2 14 £350 -6.66% 7
Hertfordshire -11 14 £600 +100.00% 1
Bedfordshire - 13 £510 - 1
Oxfordshire +1 10 £500 +81.81% 3
Cambridge 0 10 £288 - 4
Edinburgh 0 10 £368 -26.50%
Wiltshire -6 10 £468 +35.21% 3
Gloucestershire - 10 £400 -
Wales - 10 £450 - 2
Somerset -7 9 £388 +19.23% 1
Manchester -16 9 £390 -12.35% 7

Service Manager
Top 30 Related IT Skills

For the 6 months to 19 September 2014, IT contractor jobs within the UK that cited Service Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Manager in their job title.

1 545 (58.23%) ITIL
2 441 (47.12%) Service Delivery
3 340 (36.32%) Service Management
4 171 (18.27%) Finance
5 159 (16.99%) Project Management
6 149 (15.92%) SLA
7 135 (14.42%) Security Cleared
8 105 (11.22%) ITIL Certification
9 96 (10.26%) PRINCE2
10 91 (9.72%) Incident Management
11 83 (8.87%) SC Cleared
12 80 (8.55%) Change Management
13 73 (7.80%) Microsoft
14 69 (7.37%) Stakeholder Management
15 68 (7.26%) ITSM
16 62 (6.62%) Telecoms
17 60 (6.41%) Risk Management
18 59 (6.30%) Analytical Skills
19 55 (5.88%) Banking
20 53 (5.66%) Problem Management
21 52 (5.56%) Supplier Management
22 51 (5.45%) Continuous Improvement
23 48 (5.13%) MS Excel
24 46 (4.91%) Agile Software Development
25 45 (4.81%) ITIL V3
26 44 (4.70%) Degree
27 41 (4.38%) Windows
28 40 (4.27%) Retail
29 39 (4.17%) Disaster Recovery
29 39 (4.17%) Oracle

Service Manager
Top Related IT Skills by Category

For the 6 months to 19 September 2014, IT contractor jobs within the UK that cited Service Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 30 (3.21%) SharePoint
2 8 (0.85%) MS Exchange
3 7 (0.75%) BizTalk Server
4 6 (0.64%) Oracle Workflow
5 4 (0.43%) Lync
5 4 (0.43%) Exchange Server 2010
5 4 (0.43%) SharePoint Server
6 3 (0.32%) Exchange Server 2013
7 1 (0.11%) SharePoint 2013
7 1 (0.11%) WebLogic
7 1 (0.11%) IBM Notes
7 1 (0.11%) Tomcat
7 1 (0.11%) Blackberry Enterprise Server
7 1 (0.11%) CMS
7 1 (0.11%) WorkSite
7 1 (0.11%) Exchange Server 2003
7 1 (0.11%) SharePoint 2010
Applications
1 48 (5.13%) MS Excel
2 21 (2.24%) MS Project
3 20 (2.14%) MS Office
4 11 (1.18%) MS Visio
4 11 (1.18%) MS PowerPoint
5 3 (0.32%) Spreadsheet
6 1 (0.11%) Photoshop
6 1 (0.11%) Adobe Illustrator
6 1 (0.11%) InfoPath
Business Applications
1 17 (1.82%) Remedy ITSM
2 8 (0.85%) assyst
3 4 (0.43%) SAP Oil and Gas
4 3 (0.32%) Summit
5 2 (0.21%) Google Analytics
6 1 (0.11%) Oracle Procure-to-Pay
6 1 (0.11%) SAP HR
6 1 (0.11%) Maximo
6 1 (0.11%) Dynamics NAV
6 1 (0.11%) Dynamics CRM
6 1 (0.11%) Oracle Retail
6 1 (0.11%) Oracle EBS R12
Cloud Services
1 13 (1.39%) SaaS
2 9 (0.96%) PaaS
3 8 (0.85%) IaaS
4 5 (0.53%) Amazon AWS
5 1 (0.11%) IBM Blueworks
5 1 (0.11%) Cloud Computing
Communications & Networking
1 18 (1.92%) Internet
2 14 (1.50%) WAN
3 12 (1.28%) SAN
3 12 (1.28%) Broadband
4 10 (1.07%) LAN
5 8 (0.85%) Firewall
5 8 (0.85%) VoIP
6 7 (0.75%) 3G
7 6 (0.64%) Intranet
7 6 (0.64%) DNS
8 4 (0.43%) IP Telephony
8 4 (0.43%) TCP/IP
9 3 (0.32%) DHCP
9 3 (0.32%) 4G
10 2 (0.21%) LTE
10 2 (0.21%) Unified Communications
10 2 (0.21%) Wi-Fi
10 2 (0.21%) Ethernet
10 2 (0.21%) VPN
10 2 (0.21%) WLAN
Database & Business Intelligence
1 14 (1.50%) SQL Server
2 7 (0.75%) DataStage
2 7 (0.75%) Spotfire
3 6 (0.64%) Data Mining
3 6 (0.64%) Crystal Reports
3 6 (0.64%) Oracle Database
4 3 (0.32%) Data Warehouse
4 3 (0.32%) SQL Server Reporting Services
5 1 (0.11%) Relational Database
5 1 (0.11%) MySQL
5 1 (0.11%) RDBMS
5 1 (0.11%) BusinessObjects
5 1 (0.11%) SQL Server Integration Services
5 1 (0.11%) MongoDB
5 1 (0.11%) BusinessObjects Web Intelligence
5 1 (0.11%) SQL Server Analysis Services
5 1 (0.11%) SQL Server 2008
Development Applications
1 10 (1.07%) Team Foundation Server
2 4 (0.43%) Subversion
3 3 (0.32%) Ant
3 3 (0.32%) Maven
4 1 (0.11%) Oracle Forms
4 1 (0.11%) Oracle APEX
General
1 171 (18.27%) Finance
2 62 (6.62%) Telecoms
3 55 (5.88%) Banking
4 40 (4.27%) Retail
5 16 (1.71%) Marketing
6 15 (1.60%) Pharmaceutical
7 14 (1.50%) Legal
8 12 (1.28%) Investment Banking
9 10 (1.07%) Local Government
10 9 (0.96%) Back Office
11 8 (0.85%) Law
12 7 (0.75%) Manufacturing
13 5 (0.53%) Advertising
14 4 (0.43%) Japanese Language
14 4 (0.43%) Billing
14 4 (0.43%) Electronics
15 3 (0.32%) Front Office
15 3 (0.32%) Automotive
15 3 (0.32%) Dutch Language
15 3 (0.32%) Retail Banking
Libraries, Frameworks & Software Standards
1 11 (1.18%) Web Services
2 5 (0.53%) COM
3 4 (0.43%) Middleware
4 3 (0.32%) .NET
5 1 (0.11%) HTML
5 1 (0.11%) XML
5 1 (0.11%) CSS
5 1 (0.11%) JMS
5 1 (0.11%) Hibernate
5 1 (0.11%) Spring
5 1 (0.11%) Velocity
5 1 (0.11%) Drools
Miscellaneous
1 59 (6.30%) Analytical Skills
2 32 (3.42%) Management Information System
3 22 (2.35%) NHS
4 16 (1.71%) DTV
5 13 (1.39%) Video Conferencing
6 12 (1.28%) User Experience
7 11 (1.18%) Client/Server
8 8 (0.85%) Computer Science
9 7 (0.75%) Data Protection Act
10 6 (0.64%) Open Source
11 5 (0.53%) Freedom of Information
11 5 (0.53%) CMDB
11 5 (0.53%) Statistics
11 5 (0.53%) Social Media
12 4 (0.43%) Economics
13 3 (0.32%) Blackberry
13 3 (0.32%) PMI
13 3 (0.32%) Kindle
14 2 (0.21%) FMCG
14 2 (0.21%) Digital Media
Operating Systems
1 41 (4.38%) Windows
2 17 (1.82%) UNIX
3 5 (0.53%) Windows XP
3 5 (0.53%) Windows Server 2008
4 4 (0.43%) Windows 7
5 3 (0.32%) Linux
5 3 (0.32%) Windows 2000
5 3 (0.32%) Windows NT
5 3 (0.32%) Windows 8
5 3 (0.32%) Windows Server 2012
6 2 (0.21%) Windows Server 2003
Processes & Methodologies
1 545 (58.23%) ITIL
2 441 (47.12%) Service Delivery
3 340 (36.32%) Service Management
4 159 (16.99%) Project Management
5 96 (10.26%) PRINCE2
6 91 (9.72%) Incident Management
7 80 (8.55%) Change Management
8 69 (7.37%) Stakeholder Management
9 68 (7.26%) ITSM
10 60 (6.41%) Risk Management
11 53 (5.66%) Problem Management
12 52 (5.56%) Supplier Management
13 51 (5.45%) Continuous Improvement
14 46 (4.91%) Agile Software Development
15 45 (4.81%) ITIL V3
16 39 (4.17%) Disaster Recovery
17 36 (3.85%) Business Continuity
18 31 (3.31%) Performance Management
19 29 (3.10%) Six Sigma
20 28 (2.99%) Migration
Programming Languages
1 26 (2.78%) SQL
2 4 (0.43%) C
3 3 (0.32%) VB
4 2 (0.21%) Ruby
4 2 (0.21%) VBScript
4 2 (0.21%) Java
5 1 (0.11%) JavaScript
5 1 (0.11%) Perl
5 1 (0.11%) C#
5 1 (0.11%) C++
5 1 (0.11%) Python
5 1 (0.11%) Shell Script
5 1 (0.11%) PowerShell
Qualifications
1 135 (14.42%) Security Cleared
2 105 (11.22%) ITIL Certification
3 83 (8.87%) SC Cleared
4 44 (4.70%) Degree
5 34 (3.63%) DV Cleared
6 25 (2.67%) ITIL Foundation Certificate
7 17 (1.82%) ISEB
8 15 (1.60%) PMI Certification
9 14 (1.50%) PRINCE2 Practitioner
10 12 (1.28%) PMP
11 11 (1.18%) PRINCE2 Certification
12 7 (0.75%) CISSP
12 7 (0.75%) Microsoft Certification
13 6 (0.64%) ISEB Practitioner
14 5 (0.53%) MCSE
15 3 (0.32%) BC Cleared
16 2 (0.21%) MAPM
16 2 (0.21%) Chartered Engineer
16 2 (0.21%) APMP
16 2 (0.21%) Six Sigma Black Belt
Quality Assurance & Compliance
1 149 (15.92%) SLA
2 17 (1.82%) ISO 9001
3 15 (1.60%) QA
4 14 (1.50%) ISO/IEC 27001
5 11 (1.18%) COBIT
6 8 (0.85%) Sarbanes-Oxley
7 5 (0.53%) ISO 14001
8 4 (0.43%) BS15000
9 3 (0.32%) BS25999
10 2 (0.21%) BS7799
10 2 (0.21%) GxP
11 1 (0.11%) EMIR
11 1 (0.11%) Dodd-Frank
11 1 (0.11%) Data Quality
System Software
1 15 (1.60%) Active Directory
2 4 (0.43%) VMware Infrastructure
3 3 (0.32%) XenApp
4 1 (0.11%) VMware ESX
4 1 (0.11%) Microsoft App-V
4 1 (0.11%) Microsoft Virtual Server
Systems Management
1 7 (0.75%) SCCM
2 6 (0.64%) Oracle Identity Manager
2 6 (0.64%) Oracle Identity Management
3 5 (0.53%) HP UCMDB
3 5 (0.53%) SCSM
3 5 (0.53%) Tivoli
4 3 (0.32%) OVSD
5 2 (0.21%) SolarWinds Orion
5 2 (0.21%) NetBackup
5 2 (0.21%) Tivoli Identity Manager
5 2 (0.21%) Tivoli Storage Manager
5 2 (0.21%) BMC PATROL
5 2 (0.21%) FortiGate
5 2 (0.21%) Forefront Identity Manager
6 1 (0.11%) OpenView
6 1 (0.11%) OPNET
6 1 (0.11%) SCOM
Vendors
1 73 (7.80%) Microsoft
2 39 (4.17%) Oracle
3 25 (2.67%) HP
4 24 (2.56%) SAP
5 23 (2.46%) Remedy
6 20 (2.14%) Cisco
7 14 (1.50%) BMC
8 11 (1.18%) Citrix
9 10 (1.07%) VMware
9 10 (1.07%) IBM
10 7 (0.75%) NetApp
10 7 (0.75%) Axway
11 6 (0.64%) JD Edwards
11 6 (0.64%) Juniper
11 6 (0.64%) TIBCO
12 5 (0.53%) ServiceNow
12 5 (0.53%) Salesforce.com
12 5 (0.53%) Avaya
13 4 (0.43%) Riverbed
14 3 (0.32%) Sybase
Telford, Shropshire
Experis Ltd
Rate: £380.00 - £427.50 per day
Posted: 6 hours ago
Hertfordshire
Interquest - IQ ESM
Rate: £450 per day
Posted: Yesterday
Milton Keynes, Buckinghamshire
Red Commerce
Posted: Yesterday
Burton-On-Trent
Progressive Recruitment
Rate: £40000 - £45000 per annum + competitive
Posted: 2 days ago
Midlands
Hays London City Projects
Rate: £300.00 - £365.00 per annum
Posted: 2 days ago
East Midlands
Hays IT - Uk Posting account
Rate: £300.00 - £365.00 per annum
Posted: 2 days ago
Slough
Hays IT - Uk Posting account
Rate: £37000.00 - £38500.00 per annum
Posted: 2 days ago
Leamington Spa, Warwickshire
Talent International
Rate: £350 - £392 per day
Posted: 3 days ago
Northamptonshire
HAYS INFORMATION TECHNOLOGY
Rate: £500.00 per day
Posted: 3 days ago
Milton Keynes, Buckinghamshire
Certes Computing Ltd
Rate: Negotiable
Posted: 3 days ago
North East
Harvey Nash RPO
Rate: £400 to £450
Posted: 3 days ago
South East England
Real Staffing
Rate: £300 - £400 per day + DOE
Posted: 7 days ago
London
NFP Group Ltd
Rate: £400 - £425 per annum
Posted: 8 days ago
Warrington
Reed Technology - UK Posting Account
Rate: £450 - £535 per day
Posted: 8 days ago
Manchester, Lancashire
The Co-operative Group
Rate: From £38,500 to £48,000 per annum pro rata + benefits
Posted: 9 days ago
Corsham
Hays IT - Uk Posting account
Rate: £400.00 - £475.00 per annum
Posted: 17 days ago
City of London
Deerfoot IT
Posted: 18 days ago
City of London
Hays IT - Uk Posting account
Rate: £400.00 - £490.00 per annum
Posted: 21 days ago
West London
Real Staffing
Rate: £300 - £400 per day
Posted: 23 days ago