The table below looks at the statistics for the Service Manager role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Manager in their job title over the 3 months to 23 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
23 Oct 2014
Same period 2013 Same period 2012
Services Manager
Rank 232 243 302
Rank change year-on-year
+11 +59
Contract jobs requiring a Service Manager 509 439 320
As % of all contract IT jobs located in the UK 0.87% 0.85% 0.59%
As % of the Job Titles category 0.96% 0.92% 0.63%
Number of daily rates quoted 349 229 206
Average daily rate
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of your Daily Rate
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£400 £425 £400
Average daily rate % change year-on-year
-5.88% +6.25%
90% offered a daily rate of more than £325 £300 £300
10% offered a daily rate of more than £521 £540 £593
UK excluding London average daily rate £400 £375 £360
% change year-on-year
+6.66% +4.16%
Number of hourly rates quoted 13 10 3
Average hourly rate £21.00 £30.00 £26.00
Average hourly rate % change year-on-year
-30.00% +15.38%
90% offered a hourly rate of more than £18.00 £18.81 £19.20
10% offered a hourly rate of more than £27.80 £45.44 £26.80
UK excluding London average hourly rate £25.00 £22.50 £26.50
% change year-on-year
+11.11% -15.09%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
53013 47882 50809
As % of all contract IT jobs located in the UK 90.75% 92.77% 93.23%
Number of daily rates quoted 33166 28928 28619
Average daily rate £400 £400 £390
Average daily rate % change year-on-year
- +2.56%
90% offered a daily rate of more than £225 £229 £225
10% offered a daily rate of more than £563 £575 £575
UK excluding London average daily rate £363 £350 £350
% change year-on-year
+3.57% -
Number of hourly rates quoted 2128 2081 2499
Average hourly rate £16.50 £17.00 £18.00
Average hourly rate % change year-on-year
-2.94% -5.55%
90% offered a hourly rate of more than £10.50 £11.00 £11.00
10% offered a hourly rate of more than £40.00 £38.92 £41.00
UK excluding London average hourly rate £16.20 £16.20 £17.50
% change year-on-year
- -7.42%

Service Manager
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Manager in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Manager Jobs Demand Trend in the UK

Service Manager
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Manager within the UK.

Service Manager Daily Rate Trend in the UK

Service Manager
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Manager within the UK over the 3 months to 23 October 2014.

Service Manager Daily Rate Histogram in the UK

Service Manager
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Manager within the UK.

Service Manager Hourly Rate Trend in the UK

Service Manager
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Manager within the UK over the 3 months to 23 October 2014.

Service Manager Hourly Rate Histogram in the UK

Service Manager
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Manager within the UK over the 3 months to 23 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -6 475 £400 -4.19% 156
London -3 163 £400 -11.11% 72
South East -33 85 £375 - 27
North West +13 58 £496 +6.72% 7
West Midlands +2 50 £375 -9.09% 15
South West -19 34 £400 +15.27% 10
City of London +15 31 £375 -6.25% 29
East of England -3 30 £500 +33.33% 8
Cheshire +23 28 £500 -7.40% 2
East Midlands +2 24 £345 +1.47% 2
Milton Keynes +8 23 £400 - 1
Buckinghamshire +7 23 £400 -8.04% 3
Warrington +5 23 £500 -13.79% 1
Hampshire -15 23 £361 -3.86% 6
Berkshire +3 22 £375 +5.63% 8
Yorkshire -15 22 £375 - 13
Manchester -15 16 £400 +3.89% 3
West Yorkshire -11 15 £375 - 10
Hook -12 14 £360 +7.46% 1
Leeds -1 13 £375 - 7
Scotland -3 13 £368 -26.50% 5
Hertfordshire -11 13 £600 +100.00% 2
Birmingham 0 12 £350 -30.00% 5
Surrey -9 9 £438 +2.94% 4
Wales - 9 £450 - 4
Somerset -3 8 £388 +19.23% 3
Cambridgeshire 0 7 £325 - 5
Edinburgh -4 7 £350 -30.00% 2
Warwickshire -10 7 £375 +19.04%
South Wales - 7 £450 - 4

Service Manager
Top 30 Related IT Skills

For the 6 months to 23 October 2014, IT contractor jobs within the UK that cited Service Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Manager in their job title.

1 572 (59.96%) ITIL
2 441 (46.23%) Service Delivery
3 340 (35.64%) Service Management
4 172 (18.03%) Finance
5 162 (16.98%) Project Management
6 158 (16.56%) SLA
7 140 (14.68%) Security Cleared
8 108 (11.32%) ITIL Certification
9 99 (10.38%) PRINCE2
10 87 (9.12%) SC Cleared
11 82 (8.60%) Change Management
12 73 (7.65%) Incident Management
13 71 (7.44%) Microsoft
14 70 (7.34%) ITSM
15 67 (7.02%) Telecoms
15 67 (7.02%) Stakeholder Management
16 60 (6.29%) Risk Management
17 58 (6.08%) Continuous Improvement
18 56 (5.87%) Banking
19 54 (5.66%) Analytical Skills
20 52 (5.45%) Supplier Management
21 50 (5.24%) Agile Software Development
22 46 (4.82%) Degree
22 46 (4.82%) ITIL V3
23 44 (4.61%) Windows
24 43 (4.51%) MS Excel
25 41 (4.30%) Problem Management
26 39 (4.09%) Disaster Recovery
26 39 (4.09%) Retail
27 36 (3.77%) DV Cleared

Service Manager
Top Related IT Skills by Category

For the 6 months to 23 October 2014, IT contractor jobs within the UK that cited Service Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 33 (3.46%) SharePoint
2 8 (0.84%) Oracle Workflow
3 7 (0.73%) Lync
4 5 (0.52%) MS Exchange
5 4 (0.42%) Exchange Server 2010
5 4 (0.42%) SharePoint Server
6 3 (0.31%) Exchange Server 2013
7 2 (0.21%) Lotus Domino
7 2 (0.21%) BizTalk Server
7 2 (0.21%) Exchange Server 2003
8 1 (0.10%) WebLogic
8 1 (0.10%) IBM Notes
8 1 (0.10%) Blackberry Enterprise Server
8 1 (0.10%) CMS
8 1 (0.10%) SharePoint 2013
8 1 (0.10%) WorkSite
8 1 (0.10%) Exchange Server 2007
8 1 (0.10%) SharePoint 2010
Applications
1 43 (4.51%) MS Excel
2 23 (2.41%) MS Project
2 23 (2.41%) MS Office
3 12 (1.26%) MS Visio
4 11 (1.15%) MS PowerPoint
5 3 (0.31%) Spreadsheet
6 1 (0.10%) Photoshop
6 1 (0.10%) InfoPath
6 1 (0.10%) Adobe Illustrator
Business Applications
1 16 (1.68%) Remedy ITSM
2 8 (0.84%) assyst
3 4 (0.42%) SAP Oil and Gas
4 3 (0.31%) Summit
5 2 (0.21%) Google Analytics
5 2 (0.21%) Oracle EBS R12
6 1 (0.10%) Oracle Retail
6 1 (0.10%) Oracle Procure-to-Pay
6 1 (0.10%) Dynamics NAV
6 1 (0.10%) Oracle 11i
6 1 (0.10%) SAP HR
6 1 (0.10%) Oracle Applications
6 1 (0.10%) Maximo
Cloud Services
1 13 (1.36%) SaaS
2 9 (0.94%) PaaS
3 8 (0.84%) IaaS
4 5 (0.52%) Amazon AWS
5 3 (0.31%) Cloud Computing
6 2 (0.21%) Google Apps
6 2 (0.21%) Office 365
7 1 (0.10%) IBM Blueworks
Communications & Networking
1 23 (2.41%) WAN
1 23 (2.41%) Internet
2 17 (1.78%) Broadband
3 12 (1.26%) LAN
4 11 (1.15%) VoIP
5 8 (0.84%) Firewall
6 7 (0.73%) Intranet
6 7 (0.73%) 3G
7 5 (0.52%) TCP/IP
7 5 (0.52%) SAN
7 5 (0.52%) IP Telephony
8 4 (0.42%) DNS
9 3 (0.31%) 4G
9 3 (0.31%) VPN
10 2 (0.21%) Ethernet
10 2 (0.21%) MPLS
10 2 (0.21%) WLAN
10 2 (0.21%) SMS
10 2 (0.21%) Radio Access Network
10 2 (0.21%) LTE
Database & Business Intelligence
1 13 (1.36%) SQL Server
2 10 (1.05%) Crystal Reports
3 3 (0.31%) Data Mining
3 3 (0.31%) SQL Server Reporting Services
4 2 (0.21%) DataStage
4 2 (0.21%) Spotfire
4 2 (0.21%) Oracle Database
5 1 (0.10%) Relational Database
5 1 (0.10%) MySQL
5 1 (0.10%) BusinessObjects Web Intelligence
5 1 (0.10%) SQL Server Analysis Services
5 1 (0.10%) SQL Server 2008
5 1 (0.10%) MongoDB
5 1 (0.10%) SQL Server 2000
5 1 (0.10%) SQL Server 2005
5 1 (0.10%) SQL Server Integration Services
5 1 (0.10%) RDBMS
5 1 (0.10%) BusinessObjects
5 1 (0.10%) Data Warehouse
Development Applications
1 10 (1.05%) Team Foundation Server
2 3 (0.31%) Ant
2 3 (0.31%) Subversion
2 3 (0.31%) Maven
3 2 (0.21%) PVCS
3 2 (0.21%) ClearCase
4 1 (0.10%) Oracle APEX
General
1 172 (18.03%) Finance
2 67 (7.02%) Telecoms
3 56 (5.87%) Banking
4 39 (4.09%) Retail
5 13 (1.36%) Legal
6 12 (1.26%) Local Government
6 12 (1.26%) Marketing
7 11 (1.15%) Investment Banking
7 11 (1.15%) Manufacturing
8 10 (1.05%) Back Office
8 10 (1.05%) Law
9 7 (0.73%) Pharmaceutical
10 6 (0.63%) Advertising
11 4 (0.42%) Electronics
11 4 (0.42%) Automotive
12 3 (0.31%) Billing
12 3 (0.31%) Games
12 3 (0.31%) Military
12 3 (0.31%) Retail Banking
12 3 (0.31%) Dutch Language
Libraries, Frameworks & Software Standards
1 12 (1.26%) Web Services
2 3 (0.31%) WAP
3 2 (0.21%) Middleware
3 2 (0.21%) .NET
4 1 (0.10%) COM
4 1 (0.10%) CSS
4 1 (0.10%) EDI
4 1 (0.10%) Velocity
4 1 (0.10%) Drools
4 1 (0.10%) HTML
Miscellaneous
1 54 (5.66%) Analytical Skills
2 29 (3.04%) Management Information System
3 21 (2.20%) DTV
4 19 (1.99%) NHS
5 13 (1.36%) Video Conferencing
5 13 (1.36%) User Experience
6 11 (1.15%) Client/Server
6 11 (1.15%) Data Protection Act
7 8 (0.84%) Computer Science
7 8 (0.84%) CMDB
7 8 (0.84%) Performance Metrics
8 7 (0.73%) FMCG
8 7 (0.73%) Statistics
9 6 (0.63%) Open Source
10 5 (0.52%) Social Media
10 5 (0.52%) Freedom of Information
11 4 (0.42%) Enterprise Software
11 4 (0.42%) Blackberry
11 4 (0.42%) Data Structures
12 3 (0.31%) Online Games
Operating Systems
1 44 (4.61%) Windows
2 14 (1.47%) UNIX
3 6 (0.63%) Windows XP
4 5 (0.52%) Windows Server 2008
5 4 (0.42%) Windows 7
5 4 (0.42%) Windows 2000
6 3 (0.31%) Windows NT
6 3 (0.31%) Windows Server 2012
7 2 (0.21%) Windows Server 2003
8 1 (0.10%) Windows Vista
8 1 (0.10%) Android
8 1 (0.10%) Mac OS X
8 1 (0.10%) Linux
8 1 (0.10%) Windows 8
Processes & Methodologies
1 572 (59.96%) ITIL
2 441 (46.23%) Service Delivery
3 340 (35.64%) Service Management
4 162 (16.98%) Project Management
5 99 (10.38%) PRINCE2
6 82 (8.60%) Change Management
7 73 (7.65%) Incident Management
8 70 (7.34%) ITSM
9 67 (7.02%) Stakeholder Management
10 60 (6.29%) Risk Management
11 58 (6.08%) Continuous Improvement
12 52 (5.45%) Supplier Management
13 50 (5.24%) Agile Software Development
14 46 (4.82%) ITIL V3
15 41 (4.30%) Problem Management
16 39 (4.09%) Disaster Recovery
17 34 (3.56%) Business Continuity
18 32 (3.35%) Configuration Management
18 32 (3.35%) Six Sigma
19 29 (3.04%) Performance Management
Programming Languages
1 24 (2.52%) SQL
2 4 (0.42%) C
3 3 (0.31%) JavaScript
3 3 (0.31%) VB
4 2 (0.21%) Ruby
4 2 (0.21%) VBScript
4 2 (0.21%) C#
4 2 (0.21%) C++
4 2 (0.21%) Java
5 1 (0.10%) Perl
5 1 (0.10%) PowerShell
5 1 (0.10%) Python
5 1 (0.10%) Shell Script
Qualifications
1 140 (14.68%) Security Cleared
2 108 (11.32%) ITIL Certification
3 87 (9.12%) SC Cleared
4 46 (4.82%) Degree
5 36 (3.77%) DV Cleared
6 27 (2.83%) ITIL Foundation Certificate
7 18 (1.89%) ISEB
8 16 (1.68%) PMI Certification
9 13 (1.36%) PMP
9 13 (1.36%) PRINCE2 Certification
10 12 (1.26%) PRINCE2 Practitioner
11 8 (0.84%) CISSP
12 7 (0.73%) Microsoft Certification
13 5 (0.52%) MCSE
13 5 (0.52%) ISEB Practitioner
14 3 (0.31%) BC Cleared
14 3 (0.31%) Chartered Engineer
15 2 (0.21%) APMP
15 2 (0.21%) MAPM
15 2 (0.21%) CCNA
Quality Assurance & Compliance
1 158 (16.56%) SLA
2 20 (2.10%) ISO 9001
3 18 (1.89%) ISO/IEC 27001
4 13 (1.36%) QA
5 8 (0.84%) COBIT
5 8 (0.84%) Sarbanes-Oxley
6 5 (0.52%) ISO 14001
7 4 (0.42%) BS15000
8 3 (0.31%) BS25999
9 2 (0.21%) BS7799
10 1 (0.10%) Basel III
10 1 (0.10%) Data Quality
10 1 (0.10%) EMIR
10 1 (0.10%) Dodd-Frank
10 1 (0.10%) COREP
10 1 (0.10%) FINREP
System Software
1 12 (1.26%) Active Directory
2 3 (0.31%) VMware Infrastructure
2 3 (0.31%) XenApp
3 2 (0.21%) Oracle RAC
4 1 (0.10%) Microsoft Virtual Server
Systems Management
1 8 (0.84%) SCCM
1 8 (0.84%) HP UCMDB
2 6 (0.63%) Oracle Identity Manager
2 6 (0.63%) Oracle Identity Management
3 5 (0.52%) OVSD
4 4 (0.42%) Tivoli
5 3 (0.31%) SCSM
6 2 (0.21%) SolarWinds Orion
6 2 (0.21%) FortiGate
6 2 (0.21%) Forefront Identity Manager
6 2 (0.21%) Tivoli Storage Manager
6 2 (0.21%) BMC PATROL
6 2 (0.21%) OpenView
7 1 (0.10%) SCOM
7 1 (0.10%) OPNET
7 1 (0.10%) Tivoli Identity Manager
Vendors
1 71 (7.44%) Microsoft
2 34 (3.56%) Oracle
3 27 (2.83%) Cisco
4 26 (2.73%) HP
5 25 (2.62%) SAP
6 22 (2.31%) Remedy
7 14 (1.47%) BMC
8 10 (1.05%) Citrix
9 9 (0.94%) Avaya
9 9 (0.94%) Juniper
10 7 (0.73%) VMware
11 6 (0.63%) NetApp
11 6 (0.63%) JD Edwards
12 5 (0.52%) Riverbed
12 5 (0.52%) ServiceNow
13 4 (0.42%) Google
13 4 (0.42%) IBM
14 3 (0.31%) McAfee
14 3 (0.31%) Lotus
14 3 (0.31%) Reuters
South West London
Staffworx Ltd
Rate: excellent rate, please quote
Posted: 5 hours ago
Macclesfield, Cheshire
Experis Ltd
Posted: 5 hours ago
Reading, Berkshire
Burns Sheehan
Rate: £300 - £340 per day
Posted: 10 hours ago
London
Connectus
Rate: £450 per day
Posted: Yesterday
City, London
Experis Ltd
Rate: £450.00 - £550 per day
Posted: Yesterday
London
Real Staffing
Rate: £400 - £500 per day
Posted: Yesterday
City, London
Eames Consulting
Posted: 2 days ago
London
Venn Group - UK
Rate: 300-450 Per Day
Posted: 2 days ago
City, London
Red10
Rate: £600 - £700 per day
Posted: 2 days ago
Milton Keynes, Buckinghamshire
Directions On-line Ltd
Rate: From £44,000 to £45,000 per annum Holiday, medical care pension and mo
Posted: 3 days ago
London
FIRST POINT IT RESOURCING
Rate: £425 - £475 per day + 6 months +
Posted: 3 days ago
Bath, Avon
Resource Management
Rate: £50000 - £65000 per annum + bonus
Posted: 3 days ago
London
FIRST POINT IT RESOURCING
Rate: £425 - £450 per day + 6 month +
Posted: 3 days ago
East Midlands
Leading Resolutions
Rate: £negotiable
Posted: 3 days ago
Birmingham, West Midlands (County)
Experis Ltd
Rate: £400.00 - £440.00 per day
Posted: 3 days ago
City of London
Claremont Consulting Limited
Rate: £200 - £230 per day
Posted: 3 days ago
Manchester, Lancashire
Randstad Technologies
Rate: £450 - £500 per day
Posted: 6 days ago
London
The Placement Group
Salary: negotiable
Posted: 6 days ago
London
Computer Futures
Rate: £200 - £250 per day + DOE
Posted: 9 days ago
West Midlands
Computer Futures
Rate: £400 - £500 per day + DOE
Posted: 9 days ago