Service Manager Contracts

This section looks at the demand for the Service Manager role in IT contracts across the UK compared to all other Job Titles we currently track. Included is a guide to the contractor rates offered in IT job ads that have cited Service Manager in their job title over the 3 months to 4 July 2008 with a comparison to the same period last year.

Services Manager
Location Berkshire Birmingham Bristol Buckinghamshire Cambridge Cambridgeshire Cardiff Chatham Cheltenham Cheshire Chester Chippenham City of London Clapham Corsham Coventry Darlington Dartford Docklands, London Dorset Durham East Anglia East Midlands East of England East Yorkshire Edinburgh England Essex Glasgow Gloucestershire Hammersmith Hampshire Hayes Hertfordshire Home Counties Horsham Hull Ipswich Kent Kidlington Knutsford Lancashire Leeds Leicestershire Liverpool London M4 Corridor Macclesfield Manchester Merseyside Middlesex Midlands Milton Keynes Newbury Newcastle Upon Tyne Newport North East North West North Yorkshire Northampton Northamptonshire Nottingham Nottinghamshire Oxford Oxfordshire Peterborough Poole Reading Scotland Sevenoaks Sheffield Shropshire South East South Wales South West South Yorkshire Southampton Staffordshire Suffolk Surrey Swansea Swindon Teddington Telford Thames Valley Tyne and Wear UK Uxbridge Wales Warrington Watford West Midlands West Sussex West Wales West Yorkshire Wilmslow Wiltshire Windsor Yorkshire	3 months to 4 Jul 2008	Same period last year
Rank	253	273
Rank change on same period last year	+20
Matching contract IT job ads	439	501
As % of all UK contract IT job ads sampled	0.579 %	0.531 %
As % of the category below	0.640 %	0.580 %
Daily rates quoted	155	136
Average minimum daily rate	£366	£403
Average daily rate	£391	£423
% change on same period last year	-7.62 %
Average maximum daily rate	£416	£443
UK excluding London average daily rate	£390	£419
% change on same period last year	-7.02 %
Hourly rates quoted	18	32
Average minimum hourly rate	£28.48	£31.39
Average hourly rate	£30.29	£32.11
% change on same period last year	-5.67 %
Average maximum hourly rate	£32.10	£32.83
UK excluding London average hourly rate	£26.02	£29.69
% change on same period last year	-12.34 %
Job Titles UK
Matching contract IT job ads	68554	86361
As % of all UK contract IT job ads sampled	90.40 %	91.61 %
Daily rates quoted	21954	24993
Average minimum daily rate	£378	£392
Average daily rate	£405	£417
% change on same period last year	-3.05 %
Average maximum daily rate	£431	£443
UK excluding London average daily rate	£361	£352
% change on same period last year	+2.55 %
Hourly rates quoted	5870	6957
Average minimum hourly rate	£21.98	£24.55
Average hourly rate	£23.60	£26.06
% change on same period last year	-9.41 %
Average maximum hourly rate	£25.22	£27.56
UK excluding London average hourly rate	£23.28	£26.07
% change on same period last year	-10.69 %

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

Service Manager
Demand Trend

The chart provides the 3-month moving total beginning in 2004 of IT contractor jobs citing Service Manager within the UK as a proportion of the total demand within the Job Titles category.

Service Manager
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Manager within the UK.

Service Manager
Daily Rate Histogram

The chart provides a histogram of daily rates quoted in contract IT jobs citing Service Manager within the UK over the 3 months to 4 July 2008.

Service Manager
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Manager within the UK.

Service Manager
Hourly Rate Histogram

The chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Manager within the UK over the 3 months to 4 July 2008.

Service Manager
Top 30 Contract Locations

This section looks at the demand and provides a guide to the average contractor rates quoted in IT job ads citing Service Manager within the UK over the 3 months to 4 July 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

Location	Rank Change on Same Period Last Last	Matching Contract IT Job Ads	Average Daily Rate Last 3 Months	Average Daily Rate % Change on Same Period Last Year
England	+38	413	£393	-8.66 %
London	+51	180	£392	-8.56 %
South East	-22	73	£365	-18.13 %
North West	-8	45	£329	-29.52 %
South West	+40	36	£448	+12.05 %
City of London	-16	32	£403	+5.49 %
Yorkshire	+23	27	£450	+10.09 %
East of England	-14	21	£463	+15.04 %
Berkshire	+20	20	£405	-28.14 %
Cheshire	-5	18	£335	-51.45 %
West Midlands	+12	17	£384	-16.87 %
Wiltshire	+18	16	£388	-6.06 %
Manchester	-13	15	£300	-
Buckinghamshire	+7	15	£371	-7.41 %
Scotland	+21	15	£363	+36.79 %
West Yorkshire	+6	13	£475	+16.20 %
Middlesex	-	12	£355	-
Milton Keynes	-4	12	£368	-7.96 %
Leeds	-7	10	£450	+1.12 %
South Yorkshire	+2	10	£425	-
Swindon	+6	9	£413	-
Hertfordshire	-12	9	£349	-10.41 %
Cambridgeshire	-8	8	£485	+16.40 %
Sheffield	+6	8	-	-
Uxbridge	-	7	£340	-
Docklands, London	+25	7	£465	-
Wales	-8	7	£235	-41.97 %
Edinburgh	+5	6	-	-
Glasgow	+13	6	£358	-
Midlands	-1	5	-	-

Service Manager
Top 30 Related IT Skills

For the 6 months to 4 July 2008, IT contractor jobs within the UK that cited Service Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Manager in their job title.

1 568 (55.15 %) ITIL 2 485 (47.09 %) Service Delivery 3 301 (29.22 %) Service Management 4 204 (19.81 %) SLA 5 175 (16.99 %) Project Management 6 171 (16.60 %) Finance 7 170 (16.50 %) ITIL Certification 8 104 (10.10 %) Government 9 103 (10.00 %) PRINCE2 10 82 (7.961 %) Security Cleared 11 73 (7.087 %) Banking 12 72 (6.990 %) Telecoms 13 71 (6.893 %) Change Management 14 57 (5.534 %) NHS 15 55 (5.340 %) Problem Management

16 49 (4.757 %) Windows 17 47 (4.563 %) Incident Management 18 46 (4.466 %) Remedy 19 44 (4.272 %) Supplier Management 20 42 (4.078 %) Microsoft 21 38 (3.689 %) Degree 22 37 (3.592 %) Stakeholder Management 23 36 (3.495 %) WAN 24 35 (3.398 %) LAN 24 35 (3.398 %) SAP 24 35 (3.398 %) Health 25 34 (3.301 %) Unix 25 34 (3.301 %) SC Cleared 26 33 (3.204 %) Release Management 26 33 (3.204 %) ITSM

Service Manager
Top Related IT Skills by Category

For the 6 months to 4 July 2008, IT contractor jobs within the UK that cited Service Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Manager in their job title. Up to 20 skills are shown per category.

Application Development 1 9 (0.874 %) .NET 2 5 (0.485 %) ASP.NET 3 4 (0.388 %) WebServices 4 3 (0.291 %) WebSphere 5 2 (0.194 %) J2EE 6 1 (0.097 %) CSS 6 1 (0.097 %) HTML 6 1 (0.097 %) XML	Application Platforms 1 15 (1.456 %) MS Exchange 2 14 (1.359 %) Lotus Notes 2 14 (1.359 %) SharePoint 3 9 (0.874 %) Exchange Server 2003 3 9 (0.874 %) WebLogic 4 7 (0.680 %) Exchange Server 2000 5 5 (0.485 %) GroupWise 6 2 (0.194 %) SharePoint Server 2007 6 2 (0.194 %) Exchange Server 2007 6 2 (0.194 %) Exchange Server 5.5 7 1 (0.097 %) CMS 7 1 (0.097 %) NetWeaver 7 1 (0.097 %) BizTalk Server 7 1 (0.097 %) IIS 7 1 (0.097 %) Lotus Domino 7 1 (0.097 %) Tomcat
Applications 1 21 (2.039 %) MS Excel 2 19 (1.845 %) MS Office 3 15 (1.456 %) MS Visio 3 15 (1.456 %) MS PowerPoint 4 12 (1.165 %) MS Project 5 2 (0.194 %) ArcView 6 1 (0.097 %) CA Clarity	Business Applications 1 5 (0.485 %) SAP FI/CO 1 5 (0.485 %) SAP CO 1 5 (0.485 %) HFM 1 5 (0.485 %) SAP FI 2 4 (0.388 %) Remedy AR System 3 3 (0.291 %) assyst 4 2 (0.194 %) SAP SM 5 1 (0.097 %) Oracle EBS 5 1 (0.097 %) ResourceLink
Communications & Networking 1 36 (3.495 %) WAN 2 35 (3.398 %) LAN 3 9 (0.874 %) Internet 4 8 (0.777 %) SAN 5 7 (0.680 %) Firewall 6 6 (0.583 %) IP Telephony 6 6 (0.583 %) TCP/IP 7 5 (0.485 %) VPN 8 4 (0.388 %) CTI 9 3 (0.291 %) DHCP 9 3 (0.291 %) VoIP 10 2 (0.194 %) ISDN 10 2 (0.194 %) ADSL 10 2 (0.194 %) Intranet 10 2 (0.194 %) Extranet 10 2 (0.194 %) Cisco PIX 11 1 (0.097 %) Wireless 11 1 (0.097 %) 2G 11 1 (0.097 %) TETRA 11 1 (0.097 %) WINS	Database & Business Intelligence 1 7 (0.680 %) SQL Server 1 7 (0.680 %) MS Access 2 4 (0.388 %) Datawarehouse 2 4 (0.388 %) Oracle Reports 3 2 (0.194 %) DTS 3 2 (0.194 %) BusinessObjects 3 2 (0.194 %) SQL Server 2005 4 1 (0.097 %) Data Cleansing 4 1 (0.097 %) SQL Server 7 4 1 (0.097 %) GIS 4 1 (0.097 %) ETL 4 1 (0.097 %) Oracle 8/8i 4 1 (0.097 %) Crystal Reports
Development Applications 1 3 (0.291 %) Visual Studio 2 2 (0.194 %) ClearCase 2 2 (0.194 %) Eclipse 2 2 (0.194 %) Subversion 2 2 (0.194 %) JIRA 2 2 (0.194 %) Ant 3 1 (0.097 %) InstallShield	General 1 171 (16.60 %) Finance 2 104 (10.10 %) Government 3 73 (7.087 %) Banking 4 72 (6.990 %) Telecoms 5 35 (3.398 %) Health 6 31 (3.010 %) Investment Banking 7 28 (2.718 %) Retail 8 22 (2.136 %) Insurance 9 19 (1.845 %) Pensions 10 17 (1.650 %) Pharmaceutical 11 13 (1.262 %) Back Office 12 12 (1.165 %) Legal 13 11 (1.068 %) Marketing 14 10 (0.971 %) Local Government 15 9 (0.874 %) Criminal Justice 16 8 (0.777 %) Police 16 8 (0.777 %) Billing 17 7 (0.680 %) Auditing 17 7 (0.680 %) Automotive 17 7 (0.680 %) Education
Miscellaneous 1 57 (5.534 %) NHS 2 13 (1.262 %) French Language 3 11 (1.068 %) Management Information System 4 8 (0.777 %) Mainframe 4 8 (0.777 %) CMDB 5 6 (0.583 %) IBM Mainframe 5 6 (0.583 %) IVR 5 6 (0.583 %) Asset Management 5 6 (0.583 %) VAX 6 4 (0.388 %) CESG 6 4 (0.388 %) Equities 7 3 (0.291 %) Blackberry 7 3 (0.291 %) Statistics 8 2 (0.194 %) Client/Server 9 1 (0.097 %) Smartcard 9 1 (0.097 %) NPfIT 9 1 (0.097 %) Life Science 9 1 (0.097 %) IPTV 9 1 (0.097 %) e-Health 9 1 (0.097 %) Fund Management	Operating Systems 1 49 (4.757 %) Windows 2 34 (3.301 %) Unix 3 13 (1.262 %) Windows 2000 4 8 (0.777 %) Linux 5 7 (0.680 %) Windows XP 5 7 (0.680 %) Windows Server 2003 6 5 (0.485 %) NetWare 6 5 (0.485 %) Windows NT 7 2 (0.194 %) Solaris 8 1 (0.097 %) VMS
Processes & Methodologies 1 568 (55.15 %) ITIL 2 485 (47.09 %) Service Delivery 3 301 (29.22 %) Service Management 4 175 (16.99 %) Project Management 5 103 (10.00 %) PRINCE2 6 82 (7.961 %) Security Cleared 7 71 (6.893 %) Change Management 8 55 (5.340 %) Problem Management 9 47 (4.563 %) Incident Management 10 44 (4.272 %) Supplier Management 11 37 (3.592 %) Stakeholder Management 12 34 (3.301 %) SC Cleared 13 33 (3.204 %) ITSM 13 33 (3.204 %) Release Management 14 29 (2.816 %) Performance Management 15 22 (2.136 %) Migration 16 21 (2.039 %) ERP 17 18 (1.748 %) Disaster Recovery 18 17 (1.650 %) Risk Management 19 16 (1.553 %) Configuration Management	Programming Languages 1 16 (1.553 %) Java 2 10 (0.971 %) SQL 3 9 (0.874 %) C 4 4 (0.388 %) ABAP 5 2 (0.194 %) C# 6 1 (0.097 %) PHP
Qualifications 1 170 (16.50 %) ITIL Certification 2 38 (3.689 %) Degree 3 25 (2.427 %) PRINCE2 Certification 4 10 (0.971 %) ISEB 5 8 (0.777 %) Cisco Certification 6 7 (0.680 %) CCNA 6 7 (0.680 %) PRINCE2 Practitioner 7 6 (0.583 %) Microsoft Certification 8 5 (0.485 %) Citrix Certification 8 5 (0.485 %) MCSE 9 3 (0.291 %) CCVP 9 3 (0.291 %) MBCS 9 3 (0.291 %) Postgraduate 10 2 (0.194 %) CCNP 11 1 (0.097 %) CCDP 11 1 (0.097 %) CISSP 11 1 (0.097 %) PMP 11 1 (0.097 %) PMI Certification	Quality Assurance & Compliance 1 204 (19.81 %) SLA 2 13 (1.262 %) QA 3 9 (0.874 %) ISO27001 4 8 (0.777 %) Sarbanes-Oxley 5 4 (0.388 %) BS15000 6 3 (0.291 %) TickIT 6 3 (0.291 %) ISO9000 7 1 (0.097 %) COBIT 7 1 (0.097 %) ISO/IEC 20000
System Software 1 23 (2.233 %) Active Directory 2 3 (0.291 %) VMware Infrastructure 3 2 (0.194 %) Terminal Server 3 2 (0.194 %) VMware ESX 3 2 (0.194 %) Backup Exec 3 2 (0.194 %) Citrix Presentation Server	Systems Management 1 6 (0.583 %) Systems Management Server (SMS) 1 6 (0.583 %) BMC PATROL 2 5 (0.485 %) ServiceCenter 3 3 (0.291 %) OVSD 3 3 (0.291 %) OpenView 4 2 (0.194 %) Tivoli Storage Manager 5 1 (0.097 %) Unicenter 5 1 (0.097 %) ZENworks
Vendors 1 46 (4.466 %) Remedy 2 42 (4.078 %) Microsoft 3 35 (3.398 %) SAP 4 26 (2.524 %) Oracle 5 18 (1.748 %) BMC 6 15 (1.456 %) HP 6 15 (1.456 %) Citrix 7 14 (1.359 %) Cisco 7 14 (1.359 %) Lotus 8 11 (1.068 %) EMC 9 9 (0.874 %) IBM 10 6 (0.583 %) Hyperion 10 6 (0.583 %) Altiris 11 5 (0.485 %) Avaya 12 4 (0.388 %) Intel 12 4 (0.388 %) BT 13 3 (0.291 %) Anite 13 3 (0.291 %) VMware 13 3 (0.291 %) Novell 13 3 (0.291 %) VERITAS