The table below looks at the statistics for the Service Manager role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Manager in their job title over the 3 months to 28 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Aug 2014
Same period 2013 Same period 2012
Services Manager
Rank 240 279 246
Rank change year-on-year
+39 -33
Contract jobs requiring a Service Manager 487 349 442
As % of all contract IT jobs located in the UK 0.88% 0.66% 0.76%
As % of the Job Titles category 0.95% 0.71% 0.82%
Number of daily rates quoted 304 180 265
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£400 £400 £400
90% offered a daily rate of more than £300 £300 £275
10% offered a daily rate of more than £525 £525 £575
UK excluding London average daily rate £388 £375 £363
% change year-on-year
+3.33% +3.44%
Number of hourly rates quoted 17 11 7
Average hourly rate £26.83 £22.00 £26.00
Average hourly rate % change year-on-year
+21.95% -15.38%
90% offered a hourly rate of more than £18.00 £18.90 £18.40
10% offered a hourly rate of more than £38.30 £30.00 £37.97
UK excluding London average hourly rate £26.92 £22.00 £26.00
% change year-on-year
+22.34% -15.38%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51314 48841 53723
As % of all contract IT jobs located in the UK 92.21% 92.73% 92.84%
Number of daily rates quoted 31055 29011 30174
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £233 £230
10% offered a daily rate of more than £550 £575 £558
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 1971 2118 2640
Average hourly rate £17.00 £17.50 £19.00
Average hourly rate % change year-on-year
-2.85% -7.89%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £40.00 £40.00 £41.00
UK excluding London average hourly rate £16.50 £17.00 £18.00
% change year-on-year
-2.94% -5.55%

Service Manager
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Manager in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Manager Jobs Demand Trend in the UK

Service Manager
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Manager within the UK.

Service Manager Daily Rate Trend in the UK

Service Manager
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Manager within the UK over the 3 months to 28 August 2014.

Service Manager Daily Rate Histogram in the UK

Service Manager
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Manager within the UK.

Service Manager Hourly Rate Trend in the UK

Service Manager
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Manager within the UK over the 3 months to 28 August 2014.

Service Manager Hourly Rate Histogram in the UK

Service Manager
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Manager within the UK over the 3 months to 28 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +42 441 £400 - 123
London +30 148 £425 -4.22% 42
South East -7 79 £375 +3.44% 24
East of England +14 49 £454 +101.66% 9
South West +5 49 £400 +23.07% 11
North West +20 42 £475 +11.76% 14
City of London +15 33 £450 -1.36% 12
West Midlands -1 33 £375 -11.76% 16
Yorkshire +7 24 £375 +13.63% 4
Cheshire +12 22 £489 +28.61% 6
Cambridgeshire +10 21 £325 - 4
Berkshire +6 21 £375 +7.14% 5
Scotland -10 20 £375 -6.25%
Somerset +3 19 £375 +15.38% 1
Buckinghamshire +4 18 £413 -5.17% 2
Milton Keynes +9 17 £413 - 1
West Yorkshire +10 15 £380 +7.80% 2
Oxfordshire +10 14 £425 +47.82% 4
Cambridge 0 14 £300 - 4
Warrington - 13 £500 - 1
Leeds +6 12 £380 -5.00% 2
East Midlands -9 11 £381 +1.66%
Bedfordshire - 11 £500 - 3
Edinburgh -11 10 £385 -23.00%
Hampshire -12 10 £335 -6.29% 5
Birmingham 0 9 £375 -20.00% 8
Hertfordshire -6 9 £600 +166.66% 1
Manchester -12 9 £325 -26.96% 5
Gloucestershire - 9 £400 - 1
Cardiff +1 7 £425 +107.31% 1

Service Manager
Top 30 Related IT Skills

For the 6 months to 28 August 2014, IT contractor jobs within the UK that cited Service Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Manager in their job title.

1 509 (57.64%) ITIL
2 423 (47.90%) Service Delivery
3 320 (36.24%) Service Management
4 173 (19.59%) Finance
5 150 (16.99%) Project Management
6 146 (16.53%) SLA
7 123 (13.93%) Security Cleared
8 98 (11.10%) ITIL Certification
9 87 (9.85%) Incident Management
10 82 (9.29%) PRINCE2
11 81 (9.17%) Change Management
12 77 (8.72%) SC Cleared
13 69 (7.81%) Microsoft
14 63 (7.13%) Stakeholder Management
15 57 (6.46%) ITSM
16 55 (6.23%) Banking
17 54 (6.12%) Problem Management
18 53 (6.00%) Telecoms
19 48 (5.44%) Windows
19 48 (5.44%) Supplier Management
20 46 (5.21%) Continuous Improvement
21 45 (5.10%) Degree
22 44 (4.98%) MS Excel
23 43 (4.87%) ITIL V3
24 42 (4.76%) Risk Management
25 41 (4.64%) Business Continuity
26 38 (4.30%) Retail
27 36 (4.08%) Disaster Recovery
28 33 (3.74%) Oracle
29 30 (3.40%) Management Information System

Service Manager
Top Related IT Skills by Category

For the 6 months to 28 August 2014, IT contractor jobs within the UK that cited Service Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 30 (3.40%) SharePoint
2 19 (2.15%) MS Exchange
3 7 (0.79%) BizTalk Server
4 4 (0.45%) Oracle Workflow
4 4 (0.45%) SharePoint Server
4 4 (0.45%) Lync
4 4 (0.45%) Exchange Server 2010
5 3 (0.34%) Exchange Server 2013
5 3 (0.34%) Tomcat
6 2 (0.23%) MQSeries
6 2 (0.23%) WebSphere Application Server
6 2 (0.23%) WebLogic
6 2 (0.23%) IIS
6 2 (0.23%) IBM Notes
6 2 (0.23%) WebSphere
6 2 (0.23%) IBM HTTP Server
7 1 (0.11%) Exchange Server 2003
7 1 (0.11%) Blackberry Enterprise Server
7 1 (0.11%) CMS
7 1 (0.11%) WorkSite
Applications
1 44 (4.98%) MS Excel
2 30 (3.40%) MS Office
3 18 (2.04%) MS Project
4 15 (1.70%) MS PowerPoint
5 9 (1.02%) MS Visio
6 4 (0.45%) Spreadsheet
7 1 (0.11%) InfoPath
7 1 (0.11%) Adobe Illustrator
7 1 (0.11%) Photoshop
Business Applications
1 14 (1.59%) Remedy ITSM
2 8 (0.91%) assyst
3 3 (0.34%) SAP Oil and Gas
3 3 (0.34%) Summit
4 2 (0.23%) Google Analytics
5 1 (0.11%) Oracle EBS R12
5 1 (0.11%) Oracle Procure-to-Pay
5 1 (0.11%) SAP PM
5 1 (0.11%) SAP HR
5 1 (0.11%) Maximo
5 1 (0.11%) Dynamics NAV
5 1 (0.11%) Dynamics CRM
Cloud Services
1 13 (1.47%) SaaS
2 9 (1.02%) PaaS
3 8 (0.91%) IaaS
4 5 (0.57%) Amazon AWS
5 1 (0.11%) Cloud Computing
Communications & Networking
1 14 (1.59%) Internet
2 13 (1.47%) WAN
3 12 (1.36%) SAN
4 10 (1.13%) LAN
5 9 (1.02%) Broadband
6 7 (0.79%) Firewall
7 6 (0.68%) 3G
7 6 (0.68%) Intranet
8 5 (0.57%) VoIP
8 5 (0.57%) DNS
9 4 (0.45%) IP Telephony
10 3 (0.34%) Wi-Fi
10 3 (0.34%) 4G
10 3 (0.34%) TCP/IP
10 3 (0.34%) DHCP
11 2 (0.23%) Ethernet
11 2 (0.23%) HTTP
11 2 (0.23%) VPN
11 2 (0.23%) WLAN
11 2 (0.23%) LTE
Database & Business Intelligence
1 10 (1.13%) SQL Server
1 10 (1.13%) DataStage
2 9 (1.02%) Oracle Database
3 7 (0.79%) Spotfire
4 6 (0.68%) Data Mining
5 5 (0.57%) Crystal Reports
6 3 (0.34%) Data Warehouse
6 3 (0.34%) SQL Server Reporting Services
7 2 (0.23%) DB2
7 2 (0.23%) SQL Server Analysis Services
8 1 (0.11%) SQL Server 2008
8 1 (0.11%) MongoDB
8 1 (0.11%) Relational Database
8 1 (0.11%) MySQL
8 1 (0.11%) SQL Server Integration Services
8 1 (0.11%) RDBMS
Development Applications
1 6 (0.68%) Team Foundation Server
2 4 (0.45%) Subversion
3 3 (0.34%) Maven
3 3 (0.34%) Ant
4 1 (0.11%) Oracle Forms
4 1 (0.11%) Oracle APEX
General
1 173 (19.59%) Finance
2 55 (6.23%) Banking
3 53 (6.00%) Telecoms
4 38 (4.30%) Retail
5 19 (2.15%) Marketing
6 17 (1.93%) Pharmaceutical
7 14 (1.59%) Investment Banking
8 12 (1.36%) Legal
9 11 (1.25%) Local Government
10 9 (1.02%) Law
11 8 (0.91%) Back Office
12 7 (0.79%) Manufacturing
13 5 (0.57%) Advertising
14 4 (0.45%) Japanese Language
15 3 (0.34%) Dutch Language
15 3 (0.34%) Retail Banking
15 3 (0.34%) Billing
15 3 (0.34%) Electronics
15 3 (0.34%) Front Office
16 2 (0.23%) Automotive
Libraries, Frameworks & Software Standards
1 11 (1.25%) Web Services
2 5 (0.57%) COM
2 5 (0.57%) Middleware
3 3 (0.34%) .NET
4 2 (0.23%) HTML
5 1 (0.11%) CSS
5 1 (0.11%) XML
5 1 (0.11%) JMS
5 1 (0.11%) Hibernate
5 1 (0.11%) Spring
5 1 (0.11%) AOM
5 1 (0.11%) Java EE
5 1 (0.11%) Velocity
5 1 (0.11%) Drools
5 1 (0.11%) Oracle Fusion
Miscellaneous
1 30 (3.40%) Management Information System
2 20 (2.27%) NHS
3 13 (1.47%) Video Conferencing
4 12 (1.36%) DTV
5 8 (0.91%) Client/Server
6 7 (0.79%) Open Source
7 5 (0.57%) Social Media
7 5 (0.57%) CMDB
7 5 (0.57%) Freedom of Information
8 4 (0.45%) Economics
8 4 (0.45%) Statistics
8 4 (0.45%) Data Protection Act
8 4 (0.45%) Blackberry
8 4 (0.45%) FMCG
9 3 (0.34%) Data Integration
9 3 (0.34%) Kindle
9 3 (0.34%) PMI
10 2 (0.23%) Thin Client
10 2 (0.23%) Mainframe
10 2 (0.23%) Derivative
Operating Systems
1 48 (5.44%) Windows
2 20 (2.27%) UNIX
3 10 (1.13%) Windows 7
4 6 (0.68%) Linux
4 6 (0.68%) Windows XP
5 5 (0.57%) Windows Server 2008
5 5 (0.57%) Windows 2000
5 5 (0.57%) Windows NT
6 4 (0.45%) Windows Server 2003
6 4 (0.45%) Windows 8
7 3 (0.34%) Windows Server 2012
7 3 (0.34%) Red Hat Enterprise Linux
8 2 (0.23%) SUSE
8 2 (0.23%) AIX
Processes & Methodologies
1 509 (57.64%) ITIL
2 423 (47.90%) Service Delivery
3 320 (36.24%) Service Management
4 150 (16.99%) Project Management
5 87 (9.85%) Incident Management
6 82 (9.29%) PRINCE2
7 81 (9.17%) Change Management
8 63 (7.13%) Stakeholder Management
9 57 (6.46%) ITSM
10 54 (6.12%) Problem Management
11 48 (5.44%) Supplier Management
12 46 (5.21%) Continuous Improvement
13 43 (4.87%) ITIL V3
14 42 (4.76%) Risk Management
15 41 (4.64%) Business Continuity
16 36 (4.08%) Disaster Recovery
17 27 (3.06%) Configuration Management
17 27 (3.06%) Agile Software Development
18 26 (2.94%) Migration
19 24 (2.72%) Performance Management
Programming Languages
1 23 (2.60%) SQL
2 3 (0.34%) C
2 3 (0.34%) Java
2 3 (0.34%) VB
3 2 (0.23%) VBScript
3 2 (0.23%) Ruby
4 1 (0.11%) PowerShell
4 1 (0.11%) ABAP
4 1 (0.11%) Python
4 1 (0.11%) Shell Script
4 1 (0.11%) JavaScript
4 1 (0.11%) Perl
4 1 (0.11%) C#
4 1 (0.11%) C++
Qualifications
1 123 (13.93%) Security Cleared
2 98 (11.10%) ITIL Certification
3 77 (8.72%) SC Cleared
4 45 (5.10%) Degree
5 30 (3.40%) DV Cleared
6 25 (2.83%) ITIL Foundation Certificate
7 15 (1.70%) PRINCE2 Practitioner
8 14 (1.59%) PMI Certification
9 11 (1.25%) PMP
10 9 (1.02%) ISEB
11 8 (0.91%) Microsoft Certification
11 8 (0.91%) PRINCE2 Certification
12 7 (0.79%) ISEB Practitioner
12 7 (0.79%) CISSP
13 4 (0.45%) MCSE
13 4 (0.45%) IBM Certification
13 4 (0.45%) BC Cleared
14 3 (0.34%) MCDST
15 2 (0.23%) Six Sigma Black Belt
15 2 (0.23%) MAPM
Quality Assurance & Compliance
1 146 (16.53%) SLA
2 15 (1.70%) ISO 9001
2 15 (1.70%) QA
3 12 (1.36%) ISO/IEC 27001
4 9 (1.02%) COBIT
5 8 (0.91%) Sarbanes-Oxley
6 5 (0.57%) ISO 14001
7 4 (0.45%) BS15000
8 3 (0.34%) BS25999
9 2 (0.23%) Data Quality
9 2 (0.23%) GCP
9 2 (0.23%) GxP
9 2 (0.23%) BS7799
10 1 (0.11%) EMIR
10 1 (0.11%) Dodd-Frank
10 1 (0.11%) ISO/IEC 20000
System Software
1 19 (2.15%) Active Directory
2 3 (0.34%) VMware Infrastructure
2 3 (0.34%) XenApp
3 2 (0.23%) MetaFrame
3 2 (0.23%) Terminal Server
4 1 (0.11%) VMware ESX
4 1 (0.11%) Microsoft App-V
4 1 (0.11%) Microsoft Virtual Server
Systems Management
1 8 (0.91%) Tivoli
2 6 (0.68%) SCCM
2 6 (0.68%) Oracle Identity Manager
2 6 (0.68%) Oracle Identity Management
3 5 (0.57%) HP UCMDB
3 5 (0.57%) SCSM
4 4 (0.45%) Tivoli Identity Manager
5 3 (0.34%) OVSD
6 2 (0.23%) SolarWinds Orion
6 2 (0.23%) Tivoli Storage Manager
6 2 (0.23%) BMC PATROL
6 2 (0.23%) NetBackup
6 2 (0.23%) FortiGate
7 1 (0.11%) Forefront Identity Manager
7 1 (0.11%) SCOM
Vendors
1 69 (7.81%) Microsoft
2 33 (3.74%) Oracle
3 30 (3.40%) HP
4 23 (2.60%) Cisco
5 17 (1.93%) SAP
5 17 (1.93%) Remedy
6 13 (1.47%) IBM
7 11 (1.25%) Citrix
8 10 (1.13%) BMC
9 9 (1.02%) VMware
10 7 (0.79%) NetApp
10 7 (0.79%) Axway
11 6 (0.68%) TIBCO
12 5 (0.57%) Salesforce.com
13 4 (0.45%) JD Edwards
13 4 (0.45%) Juniper
13 4 (0.45%) Sun
13 4 (0.45%) Dell
13 4 (0.45%) Tableau
13 4 (0.45%) ServiceNow
West London
Experis Ltd
Rate: £400 - £440 per day
Posted: 20 hours ago
City, London
Deerfoot IT Resources Ltd
Posted: 20 hours ago
Milton Keynes, Buckinghamshire
Directions On-line Ltd
Rate: From £44,000 to £45,000 per annum Holiday, medical care pension and mo
Posted: 21 hours ago
Manchester
Volt
Rate: £12.38 per hour
Posted: 22 hours ago
West London
Real Staffing
Rate: £300 - £400 per day
Posted: Yesterday
West Midlands (County)
Spargonet Consulting Plc
Rate: £350 to £400 per day
Posted: Yesterday
Berkshire
Spargonet Consulting Plc
Rate: £350 to £400 per day
Posted: Yesterday
London
Roc Search
Posted: Yesterday
Birmingham, West Midlands (County)
Experis Ltd
Rate: £350.00 - £450 per day
Posted: Yesterday
Blackpool, Lancashire
Netforte Consulting Limited
Posted: 2 days ago
Hampshire
Intapeople
Rate: £250 to £300 per day
Posted: 2 days ago
Coventry, West Midlands (County)
Venturi
Rate: £200 - £225 per day
Posted: 2 days ago
West Midlands
Experis Ltd
Rate: £385 - £450 per day
Posted: 2 days ago
London
FIRST POINT IT RESOURCING
Rate: £375 - £425 per annum
Posted: 5 days ago
London
Montash
Rate: Negotiable
Posted: 5 days ago
Bedfordshire
Eutopia Solutions Ltd
Rate: £450 - £550 per day
Posted: 5 days ago
South West England
DP Connect
Rate: £350 - £375 per day
Posted: 6 days ago
Luton
Interquest - IQ ESM
Rate: £520 per day
Posted: 7 days ago
Dereham
Hays IT - Uk Posting account
Rate: £200.00 - £300 per day
Posted: 8 days ago
West London
Mint Recruitment Solutions
Rate: £300 - £400 per day
Posted: 8 days ago