The table below looks at the statistics for the Service Manager role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Manager in their job title over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Services Manager
Rank 233 239 295
Rank change year-on-year
+6 +56
Contract jobs requiring a Service Manager 499 428 295
As % of all contract IT jobs located in the UK 0.90% 0.83% 0.59%
As % of the Job Titles category 0.99% 0.90% 0.64%
Number of daily rates quoted 310 235 171
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£388 £425 £375
Average daily rate % change year-on-year
-8.82% +13.33%
90% offered a daily rate of more than £275 £275 £275
10% offered a daily rate of more than £500 £588 £525
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 11 1 3
Average hourly rate £20.00 £52.82 £20.00
Average hourly rate % change year-on-year
-62.13% +164.07%
90% offered a hourly rate of more than £18.25 £52.82 £18.05
10% offered a hourly rate of more than £25.00 £52.82 £26.00
UK excluding London average hourly rate £23.00 - £20.00

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50642 47729 46134
As % of all contract IT jobs located in the UK 91.79% 92.49% 92.95%
Number of daily rates quoted 32228 28770 26034
Average daily rate £400 £400 £380
Average daily rate % change year-on-year
- +5.26%
90% offered a daily rate of more than £230 £225 £225
10% offered a daily rate of more than £575 £575 £558
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 2044 2098 2641
Average hourly rate £16.00 £17.50 £18.50
Average hourly rate % change year-on-year
-8.57% -5.40%
90% offered a hourly rate of more than £10.50 £11.00 £11.00
10% offered a hourly rate of more than £37.50 £37.50 £40.00
UK excluding London average hourly rate £16.00 £17.00 £18.00
% change year-on-year
-5.88% -5.55%

Service Manager
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Manager in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Manager Jobs Demand Trend in the UK

Service Manager
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Manager within the UK.

Service Manager Daily Rate Trend in the UK

Service Manager
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Manager within the UK over the 3 months to 19 December 2014.

Service Manager Daily Rate Histogram in the UK

Service Manager
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Manager within the UK.

Service Manager Hourly Rate Trend in the UK

Service Manager
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Manager within the UK over the 3 months to 19 December 2014.

Service Manager Hourly Rate Histogram in the UK

Service Manager
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Manager within the UK over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -4 478 £388 -8.82% 118
London -8 163 £415 -7.77% 43
South East -25 108 £380 +1.33% 24
South West +11 47 £375 -6.83% 6
West Midlands +13 44 £368 -15.51% 10
Berkshire +3 39 £423 -16.33% 1
North West +2 31 £400 -25.92% 9
City of London +4 28 £375 -11.76% 14
Yorkshire +6 27 £335 -21.17% 13
Hampshire -14 26 £361 -9.75% 6
East of England -4 23 £380 -30.90% 9
East Midlands +2 22 £375 +240.90% 2
West Yorkshire -1 19 £300 -29.41% 9
Buckinghamshire -17 19 £408 +13.19% 7
Birmingham +13 18 £350 +4.47% 3
Milton Keynes -9 18 £408 +13.19% 4
Reading +14 17 £423 -8.64% 1
Bristol -1 15 £370 -8.07% 1
Gloucestershire -4 15 £400 -
Surrey +3 14 £375 -21.87% 3
Scotland +4 13 £300 -7.69% 3
Manchester -1 13 £413 +27.00% 3
Leeds -1 12 £330 +14.78% 8
Edinburgh -1 12 £300 - 1
Lancashire -12 11 £375 - 3
North East -24 11 £375 -21.87% 1
Hertfordshire +6 10 £353 - 4
Hook -15 10 £361 -0.13% 2
Tyne and Wear -27 10 £388 -19.27% 1
Newcastle upon Tyne -21 9 £400 -16.66%

Service Manager
Top 30 Related IT Skills

For the 6 months to 19 December 2014, IT contractor jobs within the UK that cited Service Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Manager in their job title.

1 615 (61.01%) ITIL
2 503 (49.90%) Service Delivery
3 354 (35.12%) Service Management
4 194 (19.25%) Finance
5 167 (16.57%) Project Management
6 166 (16.47%) SLA
7 164 (16.27%) Security Cleared
8 129 (12.80%) ITIL Certification
9 108 (10.71%) SC Cleared
10 93 (9.23%) PRINCE2
11 87 (8.63%) Stakeholder Management
12 83 (8.23%) Change Management
13 77 (7.64%) Telecoms
14 76 (7.54%) Microsoft
15 70 (6.94%) Continuous Improvement
16 68 (6.75%) ITSM
17 61 (6.05%) Risk Management
18 55 (5.46%) Agile Software Development
18 55 (5.46%) Analytical Skills
19 54 (5.36%) Degree
20 52 (5.16%) Incident Management
21 50 (4.96%) Problem Management
22 49 (4.86%) Supplier Management
23 47 (4.66%) Windows
24 45 (4.46%) Banking
24 45 (4.46%) Retail
25 44 (4.37%) DV Cleared
26 42 (4.17%) ITIL V3
27 41 (4.07%) MS Excel
28 39 (3.87%) People Management

Service Manager
Top Related IT Skills by Category

For the 6 months to 19 December 2014, IT contractor jobs within the UK that cited Service Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 38 (3.77%) SharePoint
2 9 (0.89%) WebSphere
2 9 (0.89%) Lync
3 8 (0.79%) Oracle Workflow
4 4 (0.40%) Apache Solr
4 4 (0.40%) SharePoint Server
4 4 (0.40%) Tomcat
4 4 (0.40%) MS Exchange
5 3 (0.30%) WebLogic
5 3 (0.30%) Exchange Server 2003
6 2 (0.20%) OpenStack
6 2 (0.20%) Exchange Server 2010
6 2 (0.20%) Exchange Server 2007
6 2 (0.20%) Lotus Domino
7 1 (0.099%) Blackberry Enterprise Server
7 1 (0.099%) CMS
7 1 (0.099%) WebSphere Application Server
7 1 (0.099%) SAS
7 1 (0.099%) WorkSite
7 1 (0.099%) Drupal
Applications
1 41 (4.07%) MS Excel
2 29 (2.88%) MS Office
3 25 (2.48%) MS Project
4 16 (1.59%) MS Visio
5 8 (0.79%) MS PowerPoint
6 4 (0.40%) SPSS
7 1 (0.099%) Adobe Illustrator
7 1 (0.099%) Photoshop
7 1 (0.099%) Spreadsheet
Business Applications
1 13 (1.29%) Remedy ITSM
2 7 (0.69%) assyst
3 3 (0.30%) Endur
3 3 (0.30%) SAP Oil and Gas
3 3 (0.30%) Google Analytics
3 3 (0.30%) Oracle Procure-to-Pay
4 2 (0.20%) Oracle EBS R12
5 1 (0.099%) Oracle Applications
5 1 (0.099%) Maximo
5 1 (0.099%) SAP SM
5 1 (0.099%) Findur
5 1 (0.099%) SAP HR
5 1 (0.099%) Oracle 11i
5 1 (0.099%) SAP ERP
5 1 (0.099%) Dynamics NAV
5 1 (0.099%) Oracle Retail
Cloud Services
1 13 (1.29%) SaaS
2 9 (0.89%) PaaS
2 9 (0.89%) IaaS
3 4 (0.40%) Cloud Computing
4 3 (0.30%) Google Apps
5 2 (0.20%) Office 365
5 2 (0.20%) SuccessFactors
6 1 (0.099%) Amazon AWS
6 1 (0.099%) IBM Blueworks
Communications & Networking
1 21 (2.08%) Internet
2 18 (1.79%) WAN
3 15 (1.49%) VoIP
4 13 (1.29%) 3G
5 12 (1.19%) Broadband
5 12 (1.19%) LAN
6 9 (0.89%) Firewall
7 8 (0.79%) Radio Access Network
7 8 (0.79%) 4G
7 8 (0.79%) Intranet
8 5 (0.50%) TCP/IP
8 5 (0.50%) IP Telephony
8 5 (0.50%) Unified Communications
9 4 (0.40%) LTE
9 4 (0.40%) MPLS
10 3 (0.30%) SAN
10 3 (0.30%) VPN
10 3 (0.30%) DNS
11 2 (0.20%) MVNO
11 2 (0.20%) SMS
Database & Business Intelligence
1 13 (1.29%) Crystal Reports
2 12 (1.19%) SQL Server
3 3 (0.30%) Oracle Reports
3 3 (0.30%) SQL Server Reporting Services
3 3 (0.30%) Oracle Database
4 2 (0.20%) Oracle Database 11g
4 2 (0.20%) SQL Server 2008
4 2 (0.20%) SQL Server 2005
4 2 (0.20%) Data Warehouse
4 2 (0.20%) SQL Server 2000
5 1 (0.099%) BusinessObjects
5 1 (0.099%) RDBMS
5 1 (0.099%) SQL Server Integration Services
5 1 (0.099%) BusinessObjects Web Intelligence
5 1 (0.099%) SQL Server Analysis Services
5 1 (0.099%) Relational Database
5 1 (0.099%) Big Data
Development Applications
1 6 (0.60%) Team Foundation Server
2 4 (0.40%) JUnit
3 3 (0.30%) Ant
3 3 (0.30%) Subversion
3 3 (0.30%) Maven
4 2 (0.20%) ClearCase
4 2 (0.20%) PVCS
General
1 194 (19.25%) Finance
2 77 (7.64%) Telecoms
3 45 (4.46%) Banking
3 45 (4.46%) Retail
4 16 (1.59%) Legal
5 14 (1.39%) Investment Banking
6 12 (1.19%) Back Office
6 12 (1.19%) Law
7 11 (1.09%) Manufacturing
8 9 (0.89%) Marketing
8 9 (0.89%) Local Government
8 9 (0.89%) Billing
9 6 (0.60%) Advertising
9 6 (0.60%) Pharmaceutical
10 5 (0.50%) Front Office
11 4 (0.40%) Electronics
12 3 (0.30%) Automotive
12 3 (0.30%) Publishing
12 3 (0.30%) Military
12 3 (0.30%) Games
Libraries, Frameworks & Software Standards
1 8 (0.79%) J2EE
2 7 (0.69%) Web Services
2 7 (0.69%) Middleware
3 4 (0.40%) .NET
4 3 (0.30%) EDI
4 3 (0.30%) WAP
5 2 (0.20%) HTML
6 1 (0.099%) CSS
6 1 (0.099%) RESTful
Miscellaneous
1 55 (5.46%) Analytical Skills
2 38 (3.77%) Management Information System
3 18 (1.79%) NHS
4 15 (1.49%) DTV
4 15 (1.49%) Video Conferencing
5 12 (1.19%) Data Protection Act
6 9 (0.89%) Client/Server
6 9 (0.89%) User Experience
7 8 (0.79%) FMCG
8 7 (0.69%) Computer Science
8 7 (0.69%) Performance Metrics
9 6 (0.60%) Enterprise Software
9 6 (0.60%) Social Media
9 6 (0.60%) Statistics
10 5 (0.50%) CMDB
11 4 (0.40%) Data Structures
11 4 (0.40%) Economics
11 4 (0.40%) Freedom of Information
11 4 (0.40%) Mainframe
11 4 (0.40%) Blackberry
Operating Systems
1 47 (4.66%) Windows
2 20 (1.98%) UNIX
3 9 (0.89%) Linux
4 4 (0.40%) Windows 7
4 4 (0.40%) Red Hat Enterprise Linux
4 4 (0.40%) Windows XP
5 3 (0.30%) Windows Server 2008
6 2 (0.20%) Android
6 2 (0.20%) Windows Mobile
6 2 (0.20%) Windows Vista
6 2 (0.20%) Windows 2000
6 2 (0.20%) Solaris
6 2 (0.20%) Mac OS X
6 2 (0.20%) Windows Server 2003
6 2 (0.20%) SUSE
7 1 (0.099%) Apple iOS
7 1 (0.099%) Windows 8
7 1 (0.099%) Windows Server 2012
Processes & Methodologies
1 615 (61.01%) ITIL
2 503 (49.90%) Service Delivery
3 354 (35.12%) Service Management
4 167 (16.57%) Project Management
5 93 (9.23%) PRINCE2
6 87 (8.63%) Stakeholder Management
7 83 (8.23%) Change Management
8 70 (6.94%) Continuous Improvement
9 68 (6.75%) ITSM
10 61 (6.05%) Risk Management
11 55 (5.46%) Agile Software Development
12 52 (5.16%) Incident Management
13 50 (4.96%) Problem Management
14 49 (4.86%) Supplier Management
15 42 (4.17%) ITIL V3
16 39 (3.87%) People Management
17 37 (3.67%) Line Management
18 34 (3.37%) Six Sigma
19 31 (3.08%) Migration
19 31 (3.08%) E-Commerce
Programming Languages
1 24 (2.38%) SQL
2 12 (1.19%) Java
3 3 (0.30%) JavaScript
3 3 (0.30%) C
4 2 (0.20%) C#
4 2 (0.20%) VB
5 1 (0.099%) VBScript
5 1 (0.099%) C++
Qualifications
1 164 (16.27%) Security Cleared
2 129 (12.80%) ITIL Certification
3 108 (10.71%) SC Cleared
4 54 (5.36%) Degree
5 44 (4.37%) DV Cleared
6 21 (2.08%) ITIL Foundation Certificate
7 16 (1.59%) ISEB
8 14 (1.39%) PRINCE2 Certification
9 8 (0.79%) PRINCE2 Practitioner
10 7 (0.69%) PMP
10 7 (0.69%) PMI Certification
11 4 (0.40%) BC Cleared
11 4 (0.40%) Microsoft Certification
12 3 (0.30%) MCSE
12 3 (0.30%) Chartered Engineer
12 3 (0.30%) Six Sigma Green Belt
13 2 (0.20%) CTC Cleared
13 2 (0.20%) MCP
13 2 (0.20%) CISSP
14 1 (0.099%) CISM
Quality Assurance & Compliance
1 166 (16.47%) SLA
2 12 (1.19%) ISO/IEC 27001
2 12 (1.19%) ISO 9001
3 8 (0.79%) QA
4 7 (0.69%) COBIT
5 3 (0.30%) BS15000
6 2 (0.20%) ISO 14001
6 2 (0.20%) BS7799
7 1 (0.099%) Sarbanes-Oxley
7 1 (0.099%) BS25999
7 1 (0.099%) Basel III
7 1 (0.099%) COREP
7 1 (0.099%) FINREP
System Software
1 13 (1.29%) Active Directory
2 4 (0.40%) VMware Infrastructure
3 2 (0.20%) Oracle RAC
4 1 (0.099%) Firmware
4 1 (0.099%) Microsoft Virtual Server
4 1 (0.099%) XenApp
4 1 (0.099%) VMware ESXi
Systems Management
1 8 (0.79%) SCCM
1 8 (0.79%) OVSD
2 5 (0.50%) HP UCMDB
3 4 (0.40%) Tivoli
4 3 (0.30%) OpenView
5 2 (0.20%) Forefront Identity Manager
6 1 (0.099%) OPNET
6 1 (0.099%) Tivoli Identity Manager
6 1 (0.099%) BMC PATROL
6 1 (0.099%) Control-M
6 1 (0.099%) Oracle Identity Management
6 1 (0.099%) SCSM
6 1 (0.099%) FortiGate
Vendors
1 76 (7.54%) Microsoft
2 33 (3.27%) Oracle
3 30 (2.98%) SAP
4 22 (2.18%) Cisco
5 19 (1.88%) HP
6 18 (1.79%) Remedy
7 14 (1.39%) BMC
8 11 (1.09%) IBM
9 9 (0.89%) Juniper
10 8 (0.79%) Avaya
11 7 (0.69%) VMware
11 7 (0.69%) Citrix
11 7 (0.69%) Google
12 6 (0.60%) JD Edwards
12 6 (0.60%) Cognos
13 5 (0.50%) Riverbed
14 4 (0.40%) ServiceNow
14 4 (0.40%) hybris
14 4 (0.40%) Huawei
14 4 (0.40%) i2
London
Roc Search
Posted: 2 days ago
Milton Keynes, Buckinghamshire
LA International
Rate: £350 - £450 per day
Posted: 3 days ago
London
Interquest - Sand Resources
Rate: £325 - £375 per annum
Posted: 3 days ago
City, London
Red10
Rate: £450 - £500 per day
Posted: 3 days ago
South East
G2 Recruitment Solutions Ltd.
Rate: £200 - 350 per day
Posted: 4 days ago
Birmingham, West Midlands (County)
Spargonet Consulting Plc
Rate: £300 - £350 per day
Posted: 4 days ago
London
Connectus
Rate: £450 per day
Posted: 4 days ago
London
Parallel Consulting
Rate: £550 - £580 per day
Posted: 4 days ago
Plymouth, Devon
Pertemps Plymouth
Rate: From £51,302 to £54,949 per annum
Posted: 4 days ago
Farnborough, Hampshire
Experis Ltd
Rate: £483.00 per day
Posted: 5 days ago
Sheffield, South Yorkshire
Connectus
Rate: £300 - £370 per day
Posted: 6 days ago
London
TEKsystems
Rate: £500 per day
Posted: 6 days ago
City of London
Computer Futures
Rate: £450 - £550 per day + DOE
Posted: 9 days ago
London
Interquest - IQ ERP
Rate: £500 - £550 per day
Posted: 11 days ago
Hook
Hays IT - Uk Posting account
Rate: £350.00 - £372.00 per day
Posted: 11 days ago
Cambridgeshire
The People Network
Rate: £400 - £500 per day
Posted: 13 days ago
Yorkshire and the Humber
Real Staffing
Rate: competitive
Posted: 17 days ago
Surrey
Hays IT - Uk Posting account
Rate: £350.00 per day
Posted: 18 days ago
England
Amoria Bond - UK
Posted: 19 days ago
West Midlands
Computer Futures
Rate: £500 per day + DOE
Posted: 19 days ago