3rd Line Support Jobs in England

Third Line Support
UK > England

The median Third Line Support salary in England is £40,000 per year according to job vacancies posted during the 6 months to 11 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
11 May 2024
Same period 2023 Same period 2022
Rank 462 684 790
Rank change year-on-year +222 +106 -254
Permanent jobs requiring a 3rd Line Support 417 236 379
As % of all permanent jobs advertised in England 0.49% 0.26% 0.28%
As % of the Job Titles category 0.51% 0.29% 0.30%
Number of salaries quoted 391 224 360
10th Percentile £31,250 £33,000 £31,250
25th Percentile £33,875 £36,000 £34,500
Median annual salary (50th Percentile) £40,000 £42,000 £41,375
Median % change year-on-year -4.76% +1.51% +3.44%
75th Percentile £45,000 £48,750 £50,000
90th Percentile £53,750 £55,875 £57,500
UK median annual salary £40,000 £42,000 £40,000
% change year-on-year -4.76% +5.00% -

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 81,157 82,189 127,880
% of permanent jobs with a recognized job title 94.48% 91.48% 96.07%
Number of salaries quoted 60,579 52,238 74,819
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,250 £45,000 £43,000
Median annual salary (50th Percentile) £53,500 £60,800 £60,000
Median % change year-on-year -12.01% +1.33% +9.09%
75th Percentile £71,500 £82,500 £80,000
90th Percentile £90,822 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

3rd Line Support
Job Vacancy Trend in England

Job postings that featured 3rd Line Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 3rd Line Support in England

3rd Line Support
Salary Trend in England

3-month moving average salary quoted in jobs citing 3rd Line Support in England.

Salary trend for 3rd Line Support in England

3rd Line Support
Salary Histogram in England

Salary distribution for jobs citing 3rd Line Support in England over the 6 months to 11 May 2024.

Salary histogram for 3rd Line Support in England

3rd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the England region over the 6 months to 11 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +100 166 £37,500 -6.25% 19
North of England +48 73 £37,500 -11.76% 19
Midlands +40 68 £40,000 +8.84% 8
West Midlands +49 49 £37,500 +1.35% 6
London +116 47 £55,000 +22.22% 9
South West -1 37 £42,500 +13.33% 7
Yorkshire +89 33 £40,000 -11.11% 7
East of England +32 26 £42,500 +7.59% 3
North East +18 26 £32,500 -5.11% 6
East Midlands -9 19 £47,500 +30.14% 2
North West -15 14 £38,750 -8.82% 6
3rd Line Support
UK

3rd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 11 May 2024, 3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 3rd Line Support in the job title.

1 247 (59.23%) Windows
2 238 (57.07%) Microsoft
3 232 (55.64%) Microsoft 365
4 204 (48.92%) Azure
5 197 (47.24%) Active Directory
6 173 (41.49%) Firewall
7 165 (39.57%) VMware
8 157 (37.65%) Windows Server
9 136 (32.61%) VMware Infrastructure
10 131 (31.41%) Hyper-V
11 128 (30.70%) Microsoft Exchange
12 118 (28.30%) Social Skills
13 110 (26.38%) ITIL
14 94 (22.54%) SharePoint
15 92 (22.06%) Citrix
16 87 (20.86%) Microsoft Intune
17 82 (19.66%) DNS
17 82 (19.66%) SQL Server
18 78 (18.71%) SQL
19 73 (17.51%) Veeam
20 68 (16.31%) Cisco
21 64 (15.35%) Microsoft Certification
21 64 (15.35%) DHCP
22 63 (15.11%) Problem-Solving
23 60 (14.39%) WAN
23 60 (14.39%) SAN
24 56 (13.43%) Degree
25 50 (11.99%) PowerShell
25 50 (11.99%) LAN
25 50 (11.99%) Windows 10

3rd Line Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 128 (30.70%) Microsoft Exchange
2 94 (22.54%) SharePoint
3 10 (2.40%) IIS
4 6 (1.44%) Exchange Server 2000
4 6 (1.44%) Exchange Server 2010
5 5 (1.20%) Exchange Server 2007
6 4 (0.96%) Exchange Server 2013
7 2 (0.48%) WordPress
Applications
1 40 (9.59%) Microsoft Office
2 19 (4.56%) Microsoft Excel
3 1 (0.24%) MS Visio
Business Applications
1 7 (1.68%) Fidessa
2 2 (0.48%) Dynamics CRM
3 1 (0.24%) NEC Housing
Cloud Services
1 232 (55.64%) Microsoft 365
2 204 (48.92%) Azure
3 44 (10.55%) Entra ID
4 25 (6.00%) OneDrive
5 21 (5.04%) AWS
6 16 (3.84%) IaaS
7 15 (3.60%) SaaS
8 11 (2.64%) Azure Sentinel
8 11 (2.64%) PaaS
8 11 (2.64%) Power Platform
9 10 (2.40%) Google Workspace
10 8 (1.92%) Mimecast
11 6 (1.44%) Azure Cosmos DB
11 6 (1.44%) Azure Monitor
12 5 (1.20%) Azure Stack
13 4 (0.96%) Nutanix
14 3 (0.72%) GCP
15 2 (0.48%) Amazon S3
15 2 (0.48%) OpenDNS
15 2 (0.48%) WhatsApp
Communications & Networking
1 173 (41.49%) Firewall
2 82 (19.66%) DNS
3 64 (15.35%) DHCP
4 60 (14.39%) SAN
4 60 (14.39%) WAN
5 50 (11.99%) LAN
6 47 (11.27%) VPN
7 44 (10.55%) TCP/IP
8 40 (9.59%) Wi-Fi
9 31 (7.43%) VLAN
10 29 (6.95%) Wireless
11 18 (4.32%) Remote Desktop
12 17 (4.08%) VoIP
13 15 (3.60%) WLAN
14 13 (3.12%) SD-WAN
15 12 (2.88%) FTP
15 12 (2.88%) IPsec
15 12 (2.88%) OSPF
16 11 (2.64%) HSRP
17 10 (2.40%) Cisco ISE
Database & Business Intelligence
1 82 (19.66%) SQL Server
2 33 (7.91%) Amazon RDS
3 2 (0.48%) MariaDB
3 2 (0.48%) MySQL
3 2 (0.48%) Power BI
3 2 (0.48%) SQL Server Integration Services
4 1 (0.24%) SQLPlus
Development Applications
1 2 (0.48%) Hudson
1 2 (0.48%) JIRA
2 1 (0.24%) MSI
General
1 118 (28.30%) Social Skills
2 36 (8.63%) Analytical Skills
3 22 (5.28%) Finance
3 22 (5.28%) Law
4 21 (5.04%) Organisational Skills
5 20 (4.80%) Documentation Skills
6 14 (3.36%) Banking
7 11 (2.64%) Inclusion and Diversity
7 11 (2.64%) Telecoms
8 9 (2.16%) Games
9 7 (1.68%) Public Sector
10 6 (1.44%) Legal
11 4 (0.96%) Pharmaceutical
12 3 (0.72%) Manufacturing
12 3 (0.72%) Retail
13 1 (0.24%) Electronics
13 1 (0.24%) Marketing
13 1 (0.24%) Social Science
Libraries, Frameworks & Software Standards
1 9 (2.16%) 802.1X
2 7 (1.68%) FIX Protocol
3 2 (0.48%) LAMP
3 2 (0.48%) SAML
3 2 (0.48%) V-Ray
Miscellaneous
1 36 (8.63%) Driving Licence
2 30 (7.19%) Replication
3 24 (5.76%) Enterprise Storage
4 18 (4.32%) Self-Motivation
5 16 (3.84%) Client/Server
6 15 (3.60%) Management Information System
7 13 (3.12%) Clustering
8 9 (2.16%) Data Centre
9 7 (1.68%) Eurex
9 7 (1.68%) iPad
10 6 (1.44%) Security Operations Centre
11 5 (1.20%) Low-Code
12 4 (0.96%) Private Cloud
12 4 (0.96%) Video Conferencing
13 2 (0.48%) Housing Association
13 2 (0.48%) Hybrid Cloud
13 2 (0.48%) PKI
13 2 (0.48%) Team-Oriented Environment
14 1 (0.24%) Onboarding
14 1 (0.24%) Security Posture
Operating Systems
1 247 (59.23%) Windows
2 157 (37.65%) Windows Server
3 50 (11.99%) Windows 10
4 33 (7.91%) Linux
5 31 (7.43%) Windows Server 2016
6 21 (5.04%) Windows 7
6 21 (5.04%) Windows 8
7 18 (4.32%) Windows Server 2012
8 16 (3.84%) Windows Server 2019
9 9 (2.16%) Ubuntu
10 8 (1.92%) Mac OS
10 8 (1.92%) Unix
11 7 (1.68%) CentOS
11 7 (1.68%) Solaris
12 6 (1.44%) Windows Server 2008
13 5 (1.20%) Android
13 5 (1.20%) Apple iOS
14 4 (0.96%) Mac OS X
14 4 (0.96%) Windows XP
15 2 (0.48%) Debian
Processes & Methodologies
1 110 (26.38%) ITIL
2 63 (15.11%) Problem-Solving
3 45 (10.79%) Customer Service
4 42 (10.07%) Incident Management
4 42 (10.07%) Infrastructure Engineering
5 34 (8.15%) Cybersecurity
6 24 (5.76%) Migration
7 22 (5.28%) Mentoring
8 21 (5.04%) Remote Monitoring and Management
8 21 (5.04%) Service Management
9 19 (4.56%) Root Cause Analysis
10 18 (4.32%) Change Management
11 17 (4.08%) Change Control
11 17 (4.08%) Desktop Virtualisation
12 16 (3.84%) Project Management
13 15 (3.60%) Proactive Maintenance
13 15 (3.60%) Problem Management
13 15 (3.60%) Project Delivery
14 14 (3.36%) Multi-Factor Authentication
14 14 (3.36%) Proactive Monitoring
Programming Languages
1 78 (18.71%) SQL
2 50 (11.99%) PowerShell
3 7 (1.68%) Bash
3 7 (1.68%) JavaScript
3 7 (1.68%) Perl
3 7 (1.68%) Python
3 7 (1.68%) Ruby
4 2 (0.48%) C#
4 2 (0.48%) T-SQL
5 1 (0.24%) PL/SQL
Qualifications
1 64 (15.35%) Microsoft Certification
2 56 (13.43%) Degree
3 45 (10.79%) Cisco Certification
4 32 (7.67%) Azure Certification
5 28 (6.71%) Security Cleared
6 27 (6.47%) MCSE
7 25 (6.00%) CCNP
8 24 (5.76%) CCNA
9 20 (4.80%) SC Cleared
10 11 (2.64%) MCSA
11 10 (2.40%) MCP
12 8 (1.92%) VMware Certified Professional (VCP)
13 7 (1.68%) DBS Check
13 7 (1.68%) ITIL Foundation Certificate
14 5 (1.20%) Network+ Certification
15 2 (0.48%) A+ Certification
15 2 (0.48%) CompTIA Security+
15 2 (0.48%) Computer Science Degree
15 2 (0.48%) DV Cleared
15 2 (0.48%) ITIL Certification
Quality Assurance & Compliance
1 7 (1.68%) SLA
2 5 (1.20%) QA
3 4 (0.96%) GDPR
3 4 (0.96%) ISO/IEC 27001
4 3 (0.72%) Cyber Essentials
5 2 (0.48%) NIST
5 2 (0.48%) PCI DSS
6 1 (0.24%) Cyber Essentials PLUS
6 1 (0.24%) GxP
System Software
1 197 (47.24%) Active Directory
2 136 (32.61%) VMware Infrastructure
3 131 (31.41%) Hyper-V
4 22 (5.28%) XenApp
5 21 (5.04%) VMware ESXi
6 20 (4.80%) XenDesktop
7 17 (4.08%) VirtualBox
8 15 (3.60%) vSphere
9 14 (3.36%) Terminal Services
9 14 (3.36%) Virtual Desktop
10 12 (2.88%) Virtual Machines
11 7 (1.68%) Firmware
12 4 (0.96%) Citrix Hypervisor
13 2 (0.48%) Docker
13 2 (0.48%) pfSense
13 2 (0.48%) Virtual Servers
13 2 (0.48%) VMware Server
14 1 (0.24%) NFS
14 1 (0.24%) Xen
Systems Management
1 87 (20.86%) Microsoft Intune
2 32 (7.67%) SCCM
3 11 (2.64%) SCOM
4 10 (2.40%) Microsoft Clustering
5 7 (1.68%) NetBackup
6 6 (1.44%) Active Directory Federation Services
6 6 (1.44%) Autotask
6 6 (1.44%) Jamf Pro
6 6 (1.44%) Terraform
7 3 (0.72%) FortiGate
7 3 (0.72%) vCenter Server
7 3 (0.72%) ZENworks
8 2 (0.48%) Backup Exec
8 2 (0.48%) Dell DRAC
8 2 (0.48%) Microsoft Data Protection Manager
8 2 (0.48%) SCDPM
8 2 (0.48%) Single Sign-On
8 2 (0.48%) WSUS
9 1 (0.24%) DatAdvantage
9 1 (0.24%) Symantec Endpoint Protection
Vendors
1 238 (57.07%) Microsoft
2 165 (39.57%) VMware
3 92 (22.06%) Citrix
4 73 (17.51%) Veeam
5 68 (16.31%) Cisco
6 33 (7.91%) HP
7 25 (6.00%) Sophos
8 18 (4.32%) Datto
8 18 (4.32%) Dell
9 14 (3.36%) Juniper
10 13 (3.12%) WatchGuard
11 12 (2.88%) Meraki
12 11 (2.64%) Draytek
13 9 (2.16%) SolarWinds
14 8 (1.92%) F5
15 7 (1.68%) Acronis
15 7 (1.68%) ConnectWise
15 7 (1.68%) ION Trading
15 7 (1.68%) Patsystems
15 7 (1.68%) Trayport