Technical Support Jobs in England

Technical Support
UK > England

The median Technical Support salary in England is £33,500 per year according to job vacancies posted during the 6 months to 30 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
30 Apr 2024
Same period 2023 Same period 2022
Rank 253 513 557
Rank change year-on-year +260 +44 +16
Permanent jobs requiring a Technical Support 952 503 764
As % of all permanent jobs advertised in England 1.12% 0.54% 0.58%
As % of the Job Titles category 1.18% 0.59% 0.60%
Number of salaries quoted 784 245 472
10th Percentile £24,000 £26,062 £19,750
25th Percentile £26,750 £29,750 £24,500
Median annual salary (50th Percentile) £33,500 £37,500 £32,000
Median % change year-on-year -10.67% +17.19% -
75th Percentile £43,750 £46,000 £41,726
90th Percentile £50,000 £58,250 £56,000
UK median annual salary £33,500 £37,500 £32,000
% change year-on-year -10.67% +17.19% +1.59%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 80,480 84,673 126,830
% of permanent jobs with a recognized job title 94.46% 91.51% 96.09%
Number of salaries quoted 60,246 53,649 75,658
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,250 £45,000 £43,000
Median annual salary (50th Percentile) £53,635 £60,567 £60,000
Median % change year-on-year -11.45% +0.95% +9.09%
75th Percentile £71,991 £82,500 £80,000
90th Percentile £91,250 £100,000 £97,500
UK median annual salary £52,750 £60,000 £60,000
% change year-on-year -12.08% - +9.09%

Technical Support
Job Vacancy Trend in England

Job postings that featured Technical Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Technical Support in England

Technical Support
Salary Trend in England

3-month moving average salary quoted in jobs citing Technical Support in England.

Salary trend for Technical Support in England

Technical Support
Salary Histogram in England

Salary distribution for jobs citing Technical Support in England over the 6 months to 30 April 2024.

Salary histogram for Technical Support in England

Technical Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the England region over the 6 months to 30 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +129 252 £32,500 -23.53% 38
North of England +91 208 £32,500 +3.17% 51
Midlands +133 181 £30,000 -8.43% 33
South West +28 125 £34,000 -15.00% 31
North West +90 116 £32,500 +8.56% 32
London +162 101 £42,500 +3.34% 39
West Midlands +85 97 £35,000 +8.02% 13
East Midlands - 84 £28,000 - 20
East of England +36 81 £34,250 -8.67% 22
Yorkshire +54 77 £32,500 -27.78% 14
North East +8 15 £30,000 -35.14% 6
Technical Support
UK

Technical Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 30 April 2024, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Technical Support in the job title.

1 258 (27.10%) Customer Service
2 250 (26.26%) Social Skills
3 198 (20.80%) Windows
4 179 (18.80%) Microsoft
5 144 (15.13%) Problem-Solving
6 136 (14.29%) Active Directory
7 119 (12.50%) Microsoft 365
8 106 (11.13%) Degree
9 99 (10.40%) ITIL
10 97 (10.19%) SQL
11 91 (9.56%) Manufacturing
12 89 (9.35%) Azure
13 79 (8.30%) Windows Server
14 66 (6.93%) SharePoint
15 65 (6.83%) Linux
16 64 (6.72%) CRM
17 60 (6.30%) Finance
18 56 (5.88%) Microsoft Office
19 55 (5.78%) SQL Server
19 55 (5.78%) Entra ID
20 53 (5.57%) Retail
21 52 (5.46%) Continuous Improvement
22 51 (5.36%) Analytical Skills
23 50 (5.25%) Firewall
24 48 (5.04%) Telecoms
25 47 (4.94%) VMware
26 44 (4.62%) Hyper-V
27 41 (4.31%) Wireless
27 41 (4.31%) Driving Licence
28 40 (4.20%) Microsoft Exchange

Technical Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 66 (6.93%) SharePoint
2 40 (4.20%) Microsoft Exchange
3 7 (0.74%) Confluence
4 2 (0.21%) WordPress
5 1 (0.11%) Alfresco
5 1 (0.11%) CMS
5 1 (0.11%) Documentum
5 1 (0.11%) FileNet
5 1 (0.11%) SAS
5 1 (0.11%) Skype for Business
Applications
1 56 (5.88%) Microsoft Office
2 33 (3.47%) Microsoft Excel
3 16 (1.68%) Microsoft PowerPoint
4 3 (0.32%) AutoCAD
4 3 (0.32%) Trello
5 2 (0.21%) Revit
6 1 (0.11%) Chatbot
6 1 (0.11%) Spreadsheet
Business Applications
1 22 (2.31%) Dynamics CRM
2 14 (1.47%) NEC Housing
3 2 (0.21%) Misys Midas
3 2 (0.21%) Oracle Receivables
3 2 (0.21%) Payment Gateway
4 1 (0.11%) Bloomberg AIM
4 1 (0.11%) JDE EnterpriseOne
Cloud Services
1 119 (12.50%) Microsoft 365
2 89 (9.35%) Azure
3 55 (5.78%) Entra ID
4 28 (2.94%) OneDrive
5 19 (2.00%) AWS
6 18 (1.89%) SaaS
7 12 (1.26%) Dynamics 365
8 11 (1.16%) Power Platform
9 9 (0.95%) Power Automate
10 6 (0.63%) GCP
10 6 (0.63%) Mimecast
11 5 (0.53%) Google Workspace
12 2 (0.21%) Oracle CX
12 2 (0.21%) Snowflake
12 2 (0.21%) SuccessFactors
13 1 (0.11%) Apple Pay
13 1 (0.11%) Azure Data Factory
13 1 (0.11%) Azure Sentinel
13 1 (0.11%) Azure Table
13 1 (0.11%) WhatsApp
Communications & Networking
1 50 (5.25%) Firewall
2 41 (4.31%) Wireless
3 30 (3.15%) TCP/IP
4 26 (2.73%) VoIP
5 24 (2.52%) DNS
6 20 (2.10%) LAN
7 19 (2.00%) WAN
8 18 (1.89%) SNMP
9 17 (1.79%) LTE
10 16 (1.68%) 3G
10 16 (1.68%) 4G
10 16 (1.68%) DHCP
11 15 (1.58%) Ethernet
12 14 (1.47%) Internet
13 13 (1.37%) SAN
13 13 (1.37%) SSH
14 12 (1.26%) GPRS
15 11 (1.16%) Remote Desktop
15 11 (1.16%) VSAT
16 8 (0.84%) VLAN
Database & Business Intelligence
1 55 (5.78%) SQL Server
2 30 (3.15%) MySQL
3 22 (2.31%) Relational Database
4 20 (2.10%) SQL Server Integration Services
5 9 (0.95%) Power BI
6 8 (0.84%) MongoDB
6 8 (0.84%) QlikView
7 4 (0.42%) BusinessObjects
8 3 (0.32%) GIS
9 2 (0.21%) Crystal Reports
9 2 (0.21%) Microsoft Analysis Services
9 2 (0.21%) Oracle Reports
9 2 (0.21%) RDBMS
9 2 (0.21%) SQL Server Analysis Services
9 2 (0.21%) SQL Server Reporting Services
10 1 (0.11%) Amazon RDS
10 1 (0.11%) Azure SQL Database
10 1 (0.11%) Power Query
10 1 (0.11%) Sisense
10 1 (0.11%) Tableau
Development Applications
1 24 (2.52%) JIRA
2 13 (1.37%) Eclipse
3 1 (0.11%) Subversion
General
1 250 (26.26%) Social Skills
2 91 (9.56%) Manufacturing
3 60 (6.30%) Finance
4 53 (5.57%) Retail
5 51 (5.36%) Analytical Skills
6 48 (5.04%) Telecoms
7 26 (2.73%) French Language
7 26 (2.73%) Military
8 24 (2.52%) Electronics
9 19 (2.00%) Automotive
10 18 (1.89%) German Language
11 17 (1.79%) Organisational Skills
12 15 (1.58%) Banking
13 14 (1.47%) Marketing
14 12 (1.26%) Inclusion and Diversity
14 12 (1.26%) Public Sector
15 11 (1.16%) Documentation Skills
16 10 (1.05%) Law
17 9 (0.95%) Games
17 9 (0.95%) Legal
Libraries, Frameworks & Software Standards
1 26 (2.73%) HTML
2 22 (2.31%) CSS
3 19 (2.00%) REST
4 14 (1.47%) XML
5 13 (1.37%) Ajax
5 13 (1.37%) AngularJS
5 13 (1.37%) JDBC
5 13 (1.37%) ODBC
5 13 (1.37%) SOAP
5 13 (1.37%) Web Services
5 13 (1.37%) XHTML
6 8 (0.84%) FIX Protocol
7 7 (0.74%) .NET
8 3 (0.32%) EDI
8 3 (0.32%) JSON
8 3 (0.32%) Lightning Web Components
8 3 (0.32%) React
9 1 (0.11%) BREW
9 1 (0.11%) MDX
9 1 (0.11%) OLE
Miscellaneous
1 41 (4.31%) Driving Licence
2 35 (3.68%) Management Information System
3 21 (2.21%) CCTV
3 21 (2.21%) Onboarding
4 19 (2.00%) Data Centre
5 16 (1.68%) Self-Motivation
6 13 (1.37%) CMDB
7 9 (0.95%) Housing Association
8 8 (0.84%) Linux Command Line
9 7 (0.74%) Algorithms
9 7 (0.74%) EPoS
9 7 (0.74%) Fat Client
9 7 (0.74%) Fibre Optics
9 7 (0.74%) Social Media
9 7 (0.74%) Thin Client
10 6 (0.63%) Data Protection Act
10 6 (0.63%) Foreign Exchange (FX)
11 5 (0.53%) iPhone
11 5 (0.53%) Low-Code
11 5 (0.53%) Renewable Energy
Operating Systems
1 198 (20.80%) Windows
2 79 (8.30%) Windows Server
3 65 (6.83%) Linux
4 33 (3.47%) Windows 10
5 16 (1.68%) Mac OS
6 15 (1.58%) Unix
7 14 (1.47%) Android
7 14 (1.47%) Apple iOS
8 9 (0.95%) Windows Server 2012
9 7 (0.74%) Windows Server 2016
9 7 (0.74%) Windows Server 2019
10 2 (0.21%) Solaris
10 2 (0.21%) Windows 7
Processes & Methodologies
1 258 (27.10%) Customer Service
2 144 (15.13%) Problem-Solving
3 99 (10.40%) ITIL
4 64 (6.72%) CRM
5 52 (5.46%) Continuous Improvement
6 38 (3.99%) Customer Experience
7 26 (2.73%) Coaching
8 25 (2.63%) Business Intelligence
9 24 (2.52%) B2B
9 24 (2.52%) Mentoring
10 23 (2.42%) Change Management
11 22 (2.31%) Commercial Awareness
11 22 (2.31%) Disaster Recovery
11 22 (2.31%) Time Management
12 20 (2.10%) ETL
12 20 (2.10%) ITSM
13 18 (1.89%) Requirements Analysis
13 18 (1.89%) Root Cause Analysis
14 17 (1.79%) Computer Science
14 17 (1.79%) Problem Management
Programming Languages
1 97 (10.19%) SQL
2 33 (3.47%) PL/SQL
3 29 (3.05%) Python
4 26 (2.73%) PowerShell
5 25 (2.63%) Java
6 24 (2.52%) T-SQL
7 21 (2.21%) JavaScript
8 13 (1.37%) Perl
9 10 (1.05%) C#
10 8 (0.84%) Bash
11 5 (0.53%) PHP
12 4 (0.42%) VBA
12 4 (0.42%) VBScript
13 3 (0.32%) Apex Code
14 2 (0.21%) C++
15 1 (0.11%) Data Analysis Expressions
Qualifications
1 106 (11.13%) Degree
2 34 (3.57%) HNC
3 20 (2.10%) Security Cleared
4 18 (1.89%) HND
5 10 (1.05%) PRINCE2 Practitioner
6 8 (0.84%) CCNA
6 8 (0.84%) Cisco Certification
7 6 (0.63%) GCSC
8 5 (0.53%) Azure Certification
8 5 (0.53%) ITIL Certification
8 5 (0.53%) SC Cleared
9 4 (0.42%) BPSS Clearance
9 4 (0.42%) MCP
10 3 (0.32%) MCT
10 3 (0.32%) Microsoft Certification
11 1 (0.11%) DBS Check
11 1 (0.11%) ITIL Foundation Certificate
11 1 (0.11%) MBA
11 1 (0.11%) MCSA
11 1 (0.11%) PhD
Quality Assurance & Compliance
1 33 (3.47%) SLA
2 18 (1.89%) QA
3 8 (0.84%) GDPR
4 5 (0.53%) ISO/IEC 27001
5 3 (0.32%) Accessibility
6 2 (0.21%) Cyber Essentials
6 2 (0.21%) ISO 14001
6 2 (0.21%) ISO 9001
6 2 (0.21%) Sarbanes-Oxley
7 1 (0.11%) EMIR
7 1 (0.11%) MiFID
System Software
1 136 (14.29%) Active Directory
2 44 (4.62%) Hyper-V
3 33 (3.47%) VMware Infrastructure
4 8 (0.84%) Firmware
4 8 (0.84%) Virtual Desktop
5 7 (0.74%) vSphere
6 6 (0.63%) Virtual Servers
7 4 (0.42%) Microsoft Virtual Server
7 4 (0.42%) NFS
7 4 (0.42%) Terminal Services
7 4 (0.42%) Virtual Machines
8 1 (0.11%) VMware ESXi
Systems Management
1 30 (3.15%) Microsoft Intune
2 13 (1.37%) WMI
3 5 (0.53%) Progress Chef
3 5 (0.53%) SCCM
4 4 (0.42%) Jamf Pro
5 3 (0.32%) Cisco Prime
5 3 (0.32%) McAfee ePO
5 3 (0.32%) SCOM
6 1 (0.11%) Autotask
6 1 (0.11%) Backup Exec
Vendors
1 179 (18.80%) Microsoft
2 47 (4.94%) VMware
3 27 (2.84%) Cisco
4 25 (2.63%) Oracle
5 21 (2.21%) Salesforce
6 14 (1.47%) NEC
7 13 (1.37%) Splunk
7 13 (1.37%) Veeam
8 12 (1.26%) HP
9 9 (0.95%) Citrix
10 7 (0.74%) Apple
10 7 (0.74%) Commvault
11 6 (0.63%) Acronis
11 6 (0.63%) Siemens
12 5 (0.53%) SAP
12 5 (0.53%) ServiceNow
13 4 (0.42%) Cognos
13 4 (0.42%) HubSpot
13 4 (0.42%) Sun
14 3 (0.32%) SolarWinds