Service Management Jobs in London

Service Management
England > London

The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 8 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
8 May 2024
Same period 2023 Same period 2022
Rank 135 141 258
Rank change year-on-year +6 +117 +9
Permanent jobs citing Service Management 547 929 1,092
As % of all permanent jobs advertised in London 2.32% 2.69% 1.62%
As % of the Processes & Methodologies category 2.54% 2.83% 1.67%
Number of salaries quoted 422 639 814
10th Percentile £35,000 £35,375 £31,069
25th Percentile £47,500 £45,000 £44,075
Median annual salary (50th Percentile) £65,000 £62,500 £57,500
Median % change year-on-year +4.00% +8.70% -11.54%
75th Percentile £87,500 £83,250 £73,750
90th Percentile £98,625 £92,500 £95,000
England median annual salary £50,000 £52,544 £52,500
% change year-on-year -4.84% +0.08% +5.00%

All Process and Methodology Skills
London

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 21,537 32,863 65,398
As % of all permanent jobs advertised in London 91.17% 95.33% 96.93%
Number of salaries quoted 15,985 23,589 34,129
10th Percentile £37,800 £43,750 £42,500
25th Percentile £51,750 £55,000 £53,750
Median annual salary (50th Percentile) £70,073 £75,000 £70,000
Median % change year-on-year -6.57% +7.14% -
75th Percentile £95,000 £95,000 £92,500
90th Percentile £115,000 £115,000 £111,250
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

Service Management
Job Vacancy Trend in London

Job postings citing Service Management as a proportion of all IT jobs advertised in London.

Job vacancy trend for Service Management in London

Service Management
Salary Trend in London

3-month moving average salary quoted in jobs citing Service Management in London.

Salary trend for Service Management in London

Service Management
Salary Histogram in London

Salary distribution for jobs citing Service Management in London over the 6 months to 8 May 2024.

Salary histogram for Service Management in London

Service Management
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the London region over the 6 months to 8 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London -4 117 £65,000 +6.12% 19
South London -11 23 £43,000 -18.10% 3
West London -33 12 £44,500 +29.93% 5
East London -11 3 £37,500 -31.82% 1
Service Management
England

Service Management
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 34 (6.22%) Microsoft Exchange
2 29 (5.30%) SharePoint
3 6 (1.10%) IBM Notes
4 4 (0.73%) CMS
5 3 (0.55%) IIS
5 3 (0.55%) Moodle
5 3 (0.55%) WordPress
6 2 (0.37%) Apache
6 2 (0.37%) Apache Spark
6 2 (0.37%) Confluence
6 2 (0.37%) SAS
7 1 (0.18%) Blackberry Enterprise Server
7 1 (0.18%) Skype for Business
Applications
1 38 (6.95%) Microsoft Office
2 34 (6.22%) Microsoft Excel
3 2 (0.37%) Microsoft PowerPoint
3 2 (0.37%) MS Visio
4 1 (0.18%) Microsoft Project
Business Applications
1 30 (5.48%) Remedy ITSM
2 20 (3.66%) Dynamics CRM
3 15 (2.74%) Elite 3E
4 10 (1.83%) PlanetPress Connect
5 1 (0.18%) Carpe Diem
5 1 (0.18%) Eikon
5 1 (0.18%) Oracle EBS
5 1 (0.18%) SAP ERP
Cloud Services
1 102 (18.65%) Azure
2 78 (14.26%) Microsoft 365
3 45 (8.23%) Power Platform
4 41 (7.50%) SaaS
5 27 (4.94%) Entra ID
6 24 (4.39%) AWS
7 15 (2.74%) Azure Data Factory
7 15 (2.74%) Azure DevOps
8 14 (2.56%) Google Sheets
9 13 (2.38%) Azure Functions
9 13 (2.38%) Azure Logic Apps
9 13 (2.38%) Azure Service Bus
9 13 (2.38%) Serverless
10 12 (2.19%) Dynamics 365
10 12 (2.19%) Power Automate
11 11 (2.01%) OneDrive
12 10 (1.83%) PaaS
13 9 (1.65%) PowerApps
14 8 (1.46%) Mimecast
15 7 (1.28%) IaaS
Communications & Networking
1 35 (6.40%) Firewall
1 35 (6.40%) VPN
2 15 (2.74%) Wi-Fi
3 14 (2.56%) LAN
4 11 (2.01%) Network Security
5 9 (1.65%) SSL
5 9 (1.65%) WAN
6 8 (1.46%) DNS
6 8 (1.46%) TCP/IP
7 7 (1.28%) Wireless
8 5 (0.91%) Remote Desktop
8 5 (0.91%) Skype
9 4 (0.73%) DHCP
10 3 (0.55%) Cisco Firepower
10 3 (0.55%) MPLS
10 3 (0.55%) SSH
10 3 (0.55%) VoIP
11 2 (0.37%) BGP
11 2 (0.37%) SAN
12 1 (0.18%) Internet
Database & Business Intelligence
1 31 (5.67%) Power BI
2 28 (5.12%) SQL Server
3 16 (2.93%) Data Warehouse
4 14 (2.56%) GIS
5 13 (2.38%) Azure SQL Database
5 13 (2.38%) MySQL
6 12 (2.19%) Relational Database
7 5 (0.91%) SQL Server Reporting Services
8 4 (0.73%) Geospatial Data
8 4 (0.73%) SQL Server Integration Services
9 3 (0.55%) Tableau
10 2 (0.37%) Big Data
10 2 (0.37%) BusinessObjects
10 2 (0.37%) Data Lake
10 2 (0.37%) Delta Lake
10 2 (0.37%) Hadoop
10 2 (0.37%) Oracle Database
10 2 (0.37%) Qlik Sense
10 2 (0.37%) SAP HANA
11 1 (0.18%) Electronic Patient Records
Development Applications
1 48 (8.78%) JIRA
2 10 (1.83%) SQL Server Management Studio (SSMS)
3 8 (1.46%) Jenkins
4 4 (0.73%) Postman
5 2 (0.37%) Git
5 2 (0.37%) PowerBuilder
General
1 225 (41.13%) Finance
2 211 (38.57%) Social Skills
3 74 (13.53%) Banking
4 71 (12.98%) Analytical Skills
5 50 (9.14%) Inclusion and Diversity
6 40 (7.31%) Billing
7 37 (6.76%) Legal
8 31 (5.67%) Presentation Skills
9 29 (5.30%) Law
10 22 (4.02%) Public Sector
11 21 (3.84%) Retail
12 15 (2.74%) Back Office
13 14 (2.56%) Investment Banking
14 11 (2.01%) Financial Institution
14 11 (2.01%) Organisational Skills
15 10 (1.83%) Retail Banking
16 9 (1.65%) Telecoms
17 8 (1.46%) Influencing Skills
18 5 (0.91%) Front Office
19 4 (0.73%) Spanish Language
Job Titles
1 100 (18.28%) Analyst
2 74 (13.53%) Service Manager
3 58 (10.60%) Lead
4 57 (10.42%) IT Manager
5 47 (8.59%) Senior
5 47 (8.59%) Support Analyst
6 36 (6.58%) Architect
6 36 (6.58%) IT Services Manager
7 34 (6.22%) IT Support
8 33 (6.03%) Delivery Manager
8 33 (6.03%) Service Delivery Manager
9 28 (5.12%) Service Analyst
10 25 (4.57%) IT Analyst
11 24 (4.39%) Developer
12 22 (4.02%) Applications Support
12 22 (4.02%) Service Desk Analyst
13 21 (3.84%) Audit Manager
14 19 (3.47%) Team Leader
15 17 (3.11%) Applications Support Analyst
15 17 (3.11%) Solutions Architect
Libraries, Frameworks & Software Standards
1 25 (4.57%) Web Services
2 23 (4.20%) HTML
3 20 (3.66%) SOAP
3 20 (3.66%) XML
4 15 (2.74%) CSS
5 13 (2.38%) JSON
6 12 (2.19%) REST
7 9 (1.65%) .NET
8 8 (1.46%) LDAP
9 7 (1.28%) Ajax
10 6 (1.10%) AngularJS
10 6 (1.10%) Twitter Bootstrap
11 5 (0.91%) FIX Protocol
12 3 (0.55%) 802.1X
12 3 (0.55%) HTML5 Canvas
13 2 (0.37%) EDI
13 2 (0.37%) PySpark
14 1 (0.18%) ASP.NET
14 1 (0.18%) Middleware
14 1 (0.18%) Spring
Miscellaneous
1 52 (9.51%) Management Information System
2 28 (5.12%) Reinsurance
3 20 (3.66%) CMDB
4 18 (3.29%) Enterprise Software
5 17 (3.11%) Data Centre
5 17 (3.11%) Product Ownership
6 12 (2.19%) Legacy Systems
7 11 (2.01%) Hedge funds
7 11 (2.01%) Replication
8 10 (1.83%) Onboarding
9 9 (1.65%) Self-Motivation
9 9 (1.65%) Smartphone
10 8 (1.46%) Linux Command Line
11 7 (1.28%) Public Cloud
12 6 (1.10%) AS400
12 6 (1.10%) Culture of Ownership
12 6 (1.10%) Greenfield Project
13 4 (0.73%) Video Conferencing
14 3 (0.55%) CCTV
14 3 (0.55%) VLE
Operating Systems
1 118 (21.57%) Windows
2 32 (5.85%) Windows 10
3 16 (2.93%) Windows Server
4 12 (2.19%) Linux
4 12 (2.19%) Mac OS
5 9 (1.65%) Apple iOS
6 8 (1.46%) Android
7 5 (0.91%) Mac OS X
7 5 (0.91%) Windows 7
8 4 (0.73%) Red Hat Enterprise Linux
8 4 (0.73%) Unix
8 4 (0.73%) Windows Server 2008
9 2 (0.37%) Windows Vista
10 1 (0.18%) AIX
10 1 (0.18%) VMS
10 1 (0.18%) Windows Server 2012
Processes & Methodologies
1 286 (52.29%) ITSM
2 281 (51.37%) ITIL
3 143 (26.14%) Problem-Solving
4 122 (22.30%) Service Delivery
5 90 (16.45%) Problem Management
6 83 (15.17%) Customer Service
6 83 (15.17%) Incident Management
7 78 (14.26%) Change Management
8 65 (11.88%) Coaching
9 52 (9.51%) Performance Management
10 50 (9.14%) People Management
11 49 (8.96%) Agile
11 49 (8.96%) Line Management
12 47 (8.59%) Business Development
12 47 (8.59%) Roadmaps
13 44 (8.04%) Project Management
14 41 (7.50%) Stakeholder Management
15 38 (6.95%) Continuous Improvement
15 38 (6.95%) Cybersecurity
16 37 (6.76%) DevOps
Programming Languages
1 48 (8.78%) SQL
2 32 (5.85%) JavaScript
3 24 (4.39%) Python
4 18 (3.29%) PowerShell
5 15 (2.74%) C#
6 10 (1.83%) RPG
7 9 (1.65%) Bash
7 9 (1.65%) Java
8 8 (1.46%) Perl
9 7 (1.28%) T-SQL
10 2 (0.37%) PL/SQL
10 2 (0.37%) R
Qualifications
1 82 (14.99%) Degree
2 51 (9.32%) ITIL Certification
3 41 (7.50%) ACCA
4 36 (6.58%) Security Cleared
5 28 (5.12%) SC Cleared
6 17 (3.11%) ITIL Foundation Certificate
7 16 (2.93%) Microsoft Certification
8 11 (2.01%) Azure Certification
9 10 (1.83%) A+ Certification
10 9 (1.65%) Cisco Certification
10 9 (1.65%) Computer Science Degree
10 9 (1.65%) Master's Degree
11 8 (1.46%) CISSP
12 6 (1.10%) CCNP
12 6 (1.10%) CISM
12 6 (1.10%) MCDST
13 5 (0.91%) PMI Certification
14 4 (0.73%) CEH
14 4 (0.73%) PMP
15 3 (0.55%) AWS Certification
Quality Assurance & Compliance
1 43 (7.86%) SLA
2 41 (7.50%) GAAP
2 41 (7.50%) IFRS
3 10 (1.83%) ISO/IEC 27001
4 8 (1.46%) PCI DSS
5 6 (1.10%) GDPR
6 5 (0.91%) COBIT
6 5 (0.91%) PMO
6 5 (0.91%) QA
7 4 (0.73%) Cyber Essentials
7 4 (0.73%) HIPAA
8 3 (0.55%) Data Quality
8 3 (0.55%) NIST
9 2 (0.37%) Accessibility
9 2 (0.37%) Cyber Essentials PLUS
9 2 (0.37%) ISO 9001
10 1 (0.18%) ISO/IEC 20000
10 1 (0.18%) NCSC
10 1 (0.18%) PMBOK
System Software
1 76 (13.89%) Active Directory
2 18 (3.29%) VMware Infrastructure
3 12 (2.19%) Firmware
4 11 (2.01%) VMware ESXi
5 7 (1.28%) Docker
6 6 (1.10%) Virtual Desktop
7 3 (0.55%) Hyper-V
7 3 (0.55%) vSphere
8 2 (0.37%) Oracle RAC
8 2 (0.37%) XenApp
8 2 (0.37%) XenDesktop
9 1 (0.18%) Veritas Cluster Server
Systems Management
1 37 (6.76%) Microsoft Intune
2 29 (5.30%) SCCM
3 11 (2.01%) SCOM
4 8 (1.46%) Kubernetes
5 7 (1.28%) HP UCMDB
6 6 (1.10%) Terraform
7 4 (0.73%) CASB
8 3 (0.55%) Active Directory Federation Services
8 3 (0.55%) ITRS Geneos
8 3 (0.55%) OpenView
8 3 (0.55%) QRadar
8 3 (0.55%) vCenter Server
9 2 (0.37%) Data Guard
9 2 (0.37%) McAfee ePO
9 2 (0.37%) NetBackup
10 1 (0.18%) Jamf Pro
10 1 (0.18%) Microsoft Clustering
10 1 (0.18%) Norton AntiVirus
10 1 (0.18%) Symantec Enterprise Vault
10 1 (0.18%) WSUS
Vendors
1 141 (25.78%) Microsoft
2 76 (13.89%) ServiceNow
3 41 (7.50%) CA
4 35 (6.40%) Remedy
5 30 (5.48%) VMware
6 28 (5.12%) BMC
7 25 (4.57%) HP
8 21 (3.84%) Google
9 20 (3.66%) Apple
10 19 (3.47%) Oracle
11 18 (3.29%) IBM
12 17 (3.11%) Dell
13 15 (2.74%) Cisco
14 11 (2.01%) Veeam
15 10 (1.83%) FNZ
15 10 (1.83%) iManage
15 10 (1.83%) NetApp
15 10 (1.83%) SAP
16 9 (1.65%) Bloomberg
16 9 (1.65%) Citrix