1st/2nd Line Support
UK
The median 1st/2nd Line Support salary in the UK is £30,000 per year according to job vacancies posted during the 6 months to 26 April 2024.
The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.
| 6 months to 26 Apr 2024 |
Same period 2023 | Same period 2022 | |
|---|---|---|---|
| Rank | 715 | 816 | 930 |
| Rank change year-on-year | +101 | +114 | -207 |
| Permanent jobs requiring a 1st/2nd Line Support | 179 | 177 | 285 |
| As % of all permanent jobs advertised in the UK | 0.18% | 0.17% | 0.18% |
| As % of the Job Titles category | 0.19% | 0.18% | 0.19% |
| Number of salaries quoted | 166 | 165 | 272 |
| 10th Percentile | £23,875 | £22,700 | £21,275 |
| 25th Percentile | £26,500 | £26,250 | £24,000 |
| Median annual salary (50th Percentile) | £30,000 | £29,500 | £27,500 |
| Median % change year-on-year | +1.69% | +7.27% | +10.00% |
| 75th Percentile | £34,250 | £33,750 | £32,500 |
| 90th Percentile | £40,000 | £39,500 | £37,500 |
| UK excluding London median annual salary | £28,500 | £27,500 | £26,000 |
| % change year-on-year | +3.64% | +5.77% | +5.69% |
All Permanent IT Job Vacancies
UK
The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 92,901 | 95,961 | 148,050 |
| % of permanent jobs with a recognized job title | 94.62% | 91.57% | 96.06% |
| Number of salaries quoted | 66,751 | 60,281 | 85,224 |
| 10th Percentile | £28,500 | £32,500 | £32,500 |
| 25th Percentile | £38,500 | £45,000 | £42,500 |
| Median annual salary (50th Percentile) | £52,686 | £60,000 | £60,000 |
| Median % change year-on-year | -12.19% | - | +9.09% |
| 75th Percentile | £71,250 | £81,250 | £78,750 |
| 90th Percentile | £90,000 | £100,000 | £95,495 |
| UK excluding London median annual salary | £50,000 | £52,500 | £50,000 |
| % change year-on-year | -4.76% | +5.00% | +5.26% |
1st/2nd Line Support
Job Vacancy Trend
Job postings that featured 1st/2nd Line Support in the job title as a proportion of all IT jobs advertised.
1st/2nd Line Support
Salary Trend
3-month moving average salary quoted in jobs citing 1st/2nd Line Support.
1st/2nd Line Support
Salary Histogram
Salary distribution for jobs citing 1st/2nd Line Support over the 6 months to 26 April 2024.
1st/2nd Line Support
Top 15 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support within the UK over the 6 months to 26 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +113 | 162 | £30,000 | +1.69% | 21 |
| UK excluding London | -3 | 108 | £28,500 | +3.64% | 18 |
| London | +138 | 64 | £34,000 | +4.62% | 3 |
| South East | +15 | 40 | £28,000 | +1.82% | 9 |
| Work from Home | +73 | 36 | £28,925 | -8.17% | 2 |
| East of England | +31 | 24 | £31,000 | +8.77% | 3 |
| North of England | +58 | 23 | £30,000 | +9.09% | 2 |
| North West | +24 | 21 | £29,000 | +5.45% | 1 |
| Midlands | +10 | 12 | £27,000 | - | 2 |
| East Midlands | -12 | 7 | £28,500 | +10.68% | 1 |
| Scotland | -57 | 6 | £29,000 | -36.96% | |
| West Midlands | +25 | 5 | £27,000 | - | 1 |
| Yorkshire | +93 | 2 | £30,000 | +9.09% | 1 |
| South West | -34 | 2 | £24,000 | -34.25% | 3 |
| Northern Ireland | - | 1 | £35,000 | - |
1st/2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities
For the 6 months to 26 April 2024, 1st/2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Support in the job title.
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1st/2nd Line Support Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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