1st/2nd Line Support Contracts

1st/2nd Line Support
UK

The median 1st/2nd Line Support daily rate in the UK is £200 according to job vacancies posted during the 6 months to 26 April 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

 6 months to
26 Apr 2024		 Same period 2023 Same period 2022
Rank 497 602 677
Rank change year-on-year +105 +75 -63
Contract jobs requiring a 1st/2nd Line Support 82 98 183
As % of all contract jobs advertised in the UK 0.19% 0.16% 0.21%
As % of the Job Titles category 0.20% 0.17% 0.22%
Number of daily rates quoted 71 67 134
10th Percentile £140 £150 £123
25th Percentile £181 £163 £138
Median daily rate (50th Percentile) £200 £200 £170
Median % change year-on-year - +17.65% +6.25%
75th Percentile £230 £250 £203
90th Percentile £255 £300 £250
UK excluding London median daily rate £200 £190 £160
% change year-on-year +5.26% +18.75% -
Number of hourly rates quoted 4 10 20
10th Percentile - £15.44 £15.23
25th Percentile £17.72 £16.09 £16.21
Median hourly rate £18.00 £17.50 £18.00
Median % change year-on-year +2.83% -2.78% +20.00%
75th Percentile £19.64 £20.00 £19.86
90th Percentile £22.11 £21.50 £22.87
UK excluding London median hourly rate £18.00 £17.50 £18.00
% change year-on-year +2.83% -2.78% +20.00%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 40,413 56,730 84,732
% of contract IT jobs with a recognized job title 92.78% 94.61% 95.50%
Number of daily rates quoted 26,320 39,605 59,435
10th Percentile £275 £313 £313
25th Percentile £408 £425 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +10.53%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £726
UK excluding London median daily rate £490 £500 £475
% change year-on-year -2.00% +5.26% +11.76%
Number of hourly rates quoted 2,653 1,602 2,109
10th Percentile £12.86 £14.25 £12.50
25th Percentile £16.30 £19.28 £15.50
Median hourly rate £35.96 £45.00 £23.00
Median % change year-on-year -20.09% +95.65% +0.24%
75th Percentile £60.25 £65.75 £48.75
90th Percentile £72.50 £75.50 £63.00
UK excluding London median hourly rate £38.00 £42.37 £19.50
% change year-on-year -10.30% +117.26% +2.47%

1st/2nd Line Support
Job Vacancy Trend

Job postings that featured 1st/2nd Line Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st/2nd Line Support in the UK

1st/2nd Line Support
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing 1st/2nd Line Support.

Daily rate trend for 1st/2nd Line Support in the UK

1st/2nd Line Support
Daily Rate Histogram

Daily rate distribution for jobs citing 1st/2nd Line Support over the 6 months to 26 April 2024.

Daily rate histogram for 1st/2nd Line Support in the UK

1st/2nd Line Support
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing 1st/2nd Line Support.

Hourly rate trend for 1st/2nd Line Support in the UK

1st/2nd Line Support
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st/2nd Line Support within the UK over the 6 months to 26 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
England +94 77 £200 - 20
UK excluding London +70 51 £200 +5.26% 17
London +95 31 £203 -15.18% 3
Midlands +35 17 £200 +14.29% 2
West Midlands +39 13 £200 +14.29% 1
North of England +29 12 £190 -5.00% 2
North West +24 11 £190 -5.00% 1
Work from Home +115 9 £255 +27.50% 2
South West +20 9 £185 -12.94% 3
South East +21 7 £215 +22.86% 8
East Midlands +21 4 £200 -11.11% 1
Scotland - 4 £200 -
Yorkshire +18 1 £190 - 1
East of England +7 1 - - 3
Northern Ireland - 1 - -

1st/2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 26 April 2024, 1st/2nd Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 1st/2nd Line Support in the job title.

1 61 (74.39%) Windows
2 57 (69.51%) Microsoft
3 52 (63.41%) Microsoft 365
4 49 (59.76%) Active Directory
5 43 (52.44%) Social Skills
6 39 (47.56%) Microsoft Office
7 33 (40.24%) SCCM
8 31 (37.80%) Windows 10
9 24 (29.27%) Customer Service
10 19 (23.17%) Apple
11 16 (19.51%) Problem-Solving
11 16 (19.51%) Asset Management
12 14 (17.07%) Finance
12 14 (17.07%) VPN
13 13 (15.85%) Mac OS
13 13 (15.85%) Windows Server
13 13 (15.85%) Azure
14 12 (14.63%) Microsoft Intune
14 12 (14.63%) Degree
14 12 (14.63%) VMware
15 11 (13.41%) DNS
15 11 (13.41%) Mobile Device Management
16 10 (12.20%) Analytical Skills
16 10 (12.20%) Windows Server 2019
16 10 (12.20%) SLA
16 10 (12.20%) TCP/IP
16 10 (12.20%) LAN
16 10 (12.20%) Wi-Fi
16 10 (12.20%) iPad
17 9 (10.98%) VMware Infrastructure

1st/2nd Line Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (10.98%) Microsoft Exchange
2 7 (8.54%) SharePoint
3 2 (2.44%) Exchange Server 2013
4 1 (1.22%) Exchange Server 2007
Applications
1 39 (47.56%) Microsoft Office
2 8 (9.76%) Microsoft Excel
3 3 (3.66%) Microsoft PowerPoint
4 1 (1.22%) AutoCAD
Cloud Services
1 52 (63.41%) Microsoft 365
2 13 (15.85%) Azure
3 8 (9.76%) OneDrive
4 5 (6.10%) Asana
4 5 (6.10%) Slack
5 3 (3.66%) Google Workspace
5 3 (3.66%) WhatsApp
6 1 (1.22%) Entra ID
6 1 (1.22%) Yammer
Communications & Networking
1 14 (17.07%) VPN
2 11 (13.41%) DNS
3 10 (12.20%) LAN
3 10 (12.20%) TCP/IP
3 10 (12.20%) Wi-Fi
4 9 (10.98%) Firewall
4 9 (10.98%) VoIP
5 8 (9.76%) WAN
6 6 (7.32%) VLAN
7 5 (6.10%) DHCP
8 4 (4.88%) Internet
9 3 (3.66%) FTP
9 3 (3.66%) Remote Desktop
9 3 (3.66%) Wireless
10 1 (1.22%) Cisco IOS
10 1 (1.22%) HTTP
10 1 (1.22%) SAN
10 1 (1.22%) WebEx
Development Applications
1 5 (6.10%) JIRA
2 3 (3.66%) Hudson
General
1 43 (52.44%) Social Skills
2 14 (17.07%) Finance
3 10 (12.20%) Analytical Skills
4 7 (8.54%) Public Sector
5 6 (7.32%) Banking
5 6 (7.32%) Documentation Skills
5 6 (7.32%) Legal
6 4 (4.88%) Organisational Skills
6 4 (4.88%) Telecoms
7 3 (3.66%) Billing
7 3 (3.66%) Multimedia
8 2 (2.44%) Electronics
8 2 (2.44%) Manufacturing
8 2 (2.44%) Marketing
8 2 (2.44%) Presentation Skills
9 1 (1.22%) Pharmaceutical
9 1 (1.22%) Social Housing
Libraries, Frameworks & Software Standards
1 1 (1.22%) CSS
1 1 (1.22%) XML
Miscellaneous
1 10 (12.20%) iPad
2 9 (10.98%) Driving Licence
3 8 (9.76%) Video Conferencing
4 7 (8.54%) Onboarding
5 6 (7.32%) Clustering
5 6 (7.32%) Smartphone
6 5 (6.10%) Management Information System
6 5 (6.10%) Self-Motivation
7 4 (4.88%) iPhone
8 2 (2.44%) Blackberry
8 2 (2.44%) PDA
9 1 (1.22%) CMDB
9 1 (1.22%) Data Centre
9 1 (1.22%) Social Media
Operating Systems
1 61 (74.39%) Windows
2 31 (37.80%) Windows 10
3 13 (15.85%) Mac OS
3 13 (15.85%) Windows Server
4 10 (12.20%) Windows Server 2019
5 9 (10.98%) Windows Server 2012
6 7 (8.54%) Apple iOS
7 4 (4.88%) Android
7 4 (4.88%) Windows Server 2008
8 3 (3.66%) Mac OS X
8 3 (3.66%) Windows Server 2016
9 2 (2.44%) Windows 7
10 1 (1.22%) OpenVMS
10 1 (1.22%) VMS
Processes & Methodologies
1 24 (29.27%) Customer Service
2 16 (19.51%) Asset Management
2 16 (19.51%) Problem-Solving
3 11 (13.41%) Mobile Device Management
4 9 (10.98%) ITIL
5 6 (7.32%) Decision-Making
5 6 (7.32%) Quality Management
5 6 (7.32%) Service Delivery
6 5 (6.10%) Customer Experience
6 5 (6.10%) Information Security
6 5 (6.10%) Investment Management
6 5 (6.10%) Proactive Maintenance
6 5 (6.10%) Service Management
7 4 (4.88%) Customer Requirements
7 4 (4.88%) Inventory Management
7 4 (4.88%) Software Deployment
8 3 (3.66%) Antivirus Management
8 3 (3.66%) Case Management
8 3 (3.66%) Collaborative Working
8 3 (3.66%) Software Distribution
Programming Languages
1 6 (7.32%) PowerShell
2 4 (4.88%) JavaScript
3 3 (3.66%) Python
Qualifications
1 12 (14.63%) Degree
2 4 (4.88%) ITIL Certification
3 3 (3.66%) Security Cleared
4 2 (2.44%) A+ Certification
4 2 (2.44%) DBS Check
4 2 (2.44%) DV Cleared
4 2 (2.44%) MCP
4 2 (2.44%) Microsoft Certification
5 1 (1.22%) SC Cleared
Quality Assurance & Compliance
1 10 (12.20%) SLA
System Software
1 49 (59.76%) Active Directory
2 9 (10.98%) VMware Infrastructure
3 8 (9.76%) Hyper-V
4 2 (2.44%) Terminal Services
5 1 (1.22%) BitLocker
5 1 (1.22%) Virtual Desktop
5 1 (1.22%) Virtual Servers
5 1 (1.22%) VMware Workstation
Systems Management
1 33 (40.24%) SCCM
2 12 (14.63%) Microsoft Intune
3 7 (8.54%) Jamf Pro
4 6 (7.32%) Autotask
4 6 (7.32%) Failover Clustering
5 4 (4.88%) Systems Management Server (SMS)
6 1 (1.22%) AirWatch
6 1 (1.22%) PaperCut
Vendors
1 57 (69.51%) Microsoft
2 19 (23.17%) Apple
3 12 (14.63%) VMware
4 9 (10.98%) ServiceNow
5 6 (7.32%) Citrix
5 6 (7.32%) Datto
6 5 (6.10%) Palo Alto
6 5 (6.10%) Zscaler
7 3 (3.66%) Dell
7 3 (3.66%) Google
7 3 (3.66%) HP
8 2 (2.44%) Cisco
8 2 (2.44%) SAP
8 2 (2.44%) Veeam
9 1 (1.22%) BT
9 1 (1.22%) EMC
9 1 (1.22%) Facebook
9 1 (1.22%) Micro Focus
9 1 (1.22%) Remedy
9 1 (1.22%) Wyse
20 1st/2nd Line Support jobs Nationwide