Senior Support Analyst
UK

The median Senior Support Analyst salary in the UK is £50,000 per year according to job vacancies posted during the 6 months to 29 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
29 Apr 2024
Same period 2023 Same period 2022
Rank 772 884 1091
Rank change year-on-year +112 +207 -288
Permanent jobs requiring a Senior Support Analyst 113 102 131
As % of all permanent jobs advertised in the UK 0.11% 0.098% 0.084%
As % of the Job Titles category 0.12% 0.11% 0.088%
Number of salaries quoted 65 64 103
10th Percentile £31,750 £32,800 £27,961
25th Percentile £40,500 £38,586 £35,000
Median annual salary (50th Percentile) £50,000 £47,750 £40,000
Median % change year-on-year +4.71% +19.38% -11.11%
75th Percentile £55,250 £87,500 £58,125
90th Percentile £59,450 £95,000 £75,000
UK excluding London median annual salary £45,000 £40,000 £36,000
% change year-on-year +12.50% +11.11% -20.00%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,044 95,188 149,713
% of permanent jobs with a recognized job title 94.61% 91.52% 96.08%
Number of salaries quoted 66,821 59,863 85,291
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,750 £60,000 £60,000
Median % change year-on-year -12.08% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +5.26%

Senior Support Analyst
Job Vacancy Trend

Job postings that featured Senior Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Senior Support Analyst in the UK

Senior Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Senior Support Analyst.

Salary trend for Senior Support Analyst in the UK

Senior Support Analyst
Salary Histogram

Salary distribution for jobs citing Senior Support Analyst over the 6 months to 29 April 2024.

Salary histogram for Senior Support Analyst in the UK

Senior Support Analyst
Top 11 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Senior Support Analyst within the UK over the 6 months to 29 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +134 102 £50,000 +4.17% 10
UK excluding London +24 63 £45,000 +12.50% 5
London +118 46 £53,500 -26.21% 6
South East +51 45 £45,000 - 2
Work from Home +65 24 £54,296 +7.25% 5
North of England +38 9 £56,500 -5.83%
Yorkshire - 8 - -
Wales -2 7 - -
East of England +13 1 £35,000 -20.00%
South West -23 1 £35,000 -22.22%
North West - 1 £56,500 -

Senior Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 29 April 2024, Senior Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Senior Support Analyst in the job title.

1 63 (55.75%) Social Skills
2 57 (50.44%) ITIL
3 43 (38.05%) Service Management
4 41 (36.28%) Analytical Skills
5 39 (34.51%) Microsoft 365
6 37 (32.74%) Problem-Solving
6 37 (32.74%) Windows
7 35 (30.97%) Incident Management
8 31 (27.43%) Finance
8 31 (27.43%) Unix
9 30 (26.55%) SLA
9 30 (26.55%) Single Sign-On
10 29 (25.66%) Enterprise Search
10 29 (25.66%) Impact Assessments
10 29 (25.66%) Containerisation
10 29 (25.66%) Elasticsearch
10 29 (25.66%) OpenSSO
10 29 (25.66%) Actionable Insight
10 29 (25.66%) WebLogic
10 29 (25.66%) Java
10 29 (25.66%) SQL
10 29 (25.66%) J2EE
10 29 (25.66%) Oracle
10 29 (25.66%) Remedy
10 29 (25.66%) Shell Script
10 29 (25.66%) Enterprise Architecture
10 29 (25.66%) Java EE
10 29 (25.66%) Information Management
10 29 (25.66%) Spring
10 29 (25.66%) SC Cleared

Senior Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 29 (25.66%) WebLogic
2 9 (7.96%) Microsoft Exchange
3 6 (5.31%) SharePoint
Applications
1 3 (2.65%) Microsoft Office
2 2 (1.77%) Microsoft Excel
3 1 (0.88%) Microsoft PowerPoint
Business Applications
1 8 (7.08%) Dynamics CRM
2 4 (3.54%) NEC Housing
3 1 (0.88%) Dynamics GP
3 1 (0.88%) thinkFolio
Cloud Services
1 39 (34.51%) Microsoft 365
2 19 (16.81%) Azure
3 10 (8.85%) Entra ID
4 8 (7.08%) AWS
5 4 (3.54%) OneDrive
6 3 (2.65%) Mimecast
7 2 (1.77%) Power Automate
8 1 (0.88%) Adobe Creative Cloud
8 1 (0.88%) Dynamics 365
8 1 (0.88%) GCP
8 1 (0.88%) IaaS
8 1 (0.88%) PaaS
8 1 (0.88%) SaaS
Communications & Networking
1 12 (10.62%) VPN
2 10 (8.85%) Firewall
3 4 (3.54%) DHCP
3 4 (3.54%) DNS
3 4 (3.54%) Structured Cabling
3 4 (3.54%) VLAN
4 1 (0.88%) Cisco IOS
4 1 (0.88%) LAN
4 1 (0.88%) WAN
4 1 (0.88%) Wireless
Database & Business Intelligence
1 29 (25.66%) Elasticsearch
2 11 (9.73%) SQL Server
3 10 (8.85%) SQL Server Integration Services
4 1 (0.88%) Data Warehouse
4 1 (0.88%) SQL Server Reporting Services
Development Applications
1 1 (0.88%) Eclipse
General
1 63 (55.75%) Social Skills
2 41 (36.28%) Analytical Skills
3 31 (27.43%) Finance
4 22 (19.47%) Police
5 11 (9.73%) Front Office
6 2 (1.77%) Law
6 2 (1.77%) Telecoms
7 1 (0.88%) Advertising
7 1 (0.88%) Back Office
7 1 (0.88%) Legal
7 1 (0.88%) Public Sector
7 1 (0.88%) Retail
Libraries, Frameworks & Software Standards
1 29 (25.66%) J2EE
1 29 (25.66%) Java EE
1 29 (25.66%) Spring
2 3 (2.65%) Software Packaging
3 1 (0.88%) .NET
3 1 (0.88%) FIX Protocol
3 1 (0.88%) SAML
Miscellaneous
1 7 (6.19%) Housing Association
2 6 (5.31%) Management Information System
2 6 (5.31%) Onboarding
3 1 (0.88%) Driving Licence
3 1 (0.88%) Enterprise Software
3 1 (0.88%) Linux Command Line
3 1 (0.88%) Self-Motivation
3 1 (0.88%) Video Conferencing
Operating Systems
1 37 (32.74%) Windows
2 31 (27.43%) Unix
3 9 (7.96%) Windows 10
4 7 (6.19%) Windows Server
5 4 (3.54%) Apple iOS
5 4 (3.54%) Windows Server 2019
6 2 (1.77%) Mac OS
7 1 (0.88%) Linux
7 1 (0.88%) VMS
Processes & Methodologies
1 57 (50.44%) ITIL
2 43 (38.05%) Service Management
3 37 (32.74%) Problem-Solving
4 35 (30.97%) Incident Management
5 29 (25.66%) Actionable Insight
5 29 (25.66%) Containerisation
5 29 (25.66%) Enterprise Architecture
5 29 (25.66%) Enterprise Search
5 29 (25.66%) Impact Assessments
5 29 (25.66%) Information Management
6 24 (21.24%) Change Management
7 21 (18.58%) Customer Service
8 13 (11.50%) Problem Management
8 13 (11.50%) Project Management
9 12 (10.62%) Agile
9 12 (10.62%) Application Virtualisation
10 11 (9.73%) Business Case
10 11 (9.73%) Change Control
11 10 (8.85%) Data Analysis
12 9 (7.96%) ETL
Programming Languages
1 29 (25.66%) Java
1 29 (25.66%) Shell Script
1 29 (25.66%) SQL
2 9 (7.96%) PL/SQL
2 9 (7.96%) T-SQL
3 4 (3.54%) C
3 4 (3.54%) C#
3 4 (3.54%) PowerShell
3 4 (3.54%) Python
4 1 (0.88%) Bash
Qualifications
1 29 (25.66%) SC Cleared
1 29 (25.66%) Security Cleared
2 10 (8.85%) Degree
3 4 (3.54%) AWS Certification
4 3 (2.65%) Azure Certification
5 1 (0.88%) A+ Certification
5 1 (0.88%) ITIL Certification
5 1 (0.88%) ITIL Foundation Certificate
5 1 (0.88%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 30 (26.55%) SLA
2 6 (5.31%) Cyber Essentials
3 5 (4.42%) ISO/IEC 27001
4 4 (3.54%) Data Quality
4 4 (3.54%) Sarbanes-Oxley
5 1 (0.88%) Cyber Essentials PLUS
System Software
1 20 (17.70%) Active Directory
2 5 (4.42%) Virtual Desktop
3 1 (0.88%) Hyper-V
3 1 (0.88%) Virtual Machines
3 1 (0.88%) VMware Infrastructure
Systems Management
1 30 (26.55%) Single Sign-On
2 29 (25.66%) OpenSSO
3 13 (11.50%) SCCM
4 8 (7.08%) Microsoft Intune
5 2 (1.77%) Jamf Pro
Vendors
1 29 (25.66%) Oracle
1 29 (25.66%) Remedy
2 20 (17.70%) Microsoft
3 13 (11.50%) HP
4 12 (10.62%) Dell
5 11 (9.73%) Bloomberg
6 5 (4.42%) Adobe
6 5 (4.42%) Citrix
6 5 (4.42%) Palo Alto
7 4 (3.54%) Avaya
7 4 (3.54%) NEC
7 4 (3.54%) VMware
8 1 (0.88%) Acronis
8 1 (0.88%) Apple
8 1 (0.88%) Cisco
8 1 (0.88%) Google
8 1 (0.88%) Meraki
8 1 (0.88%) Northgate
8 1 (0.88%) ServiceNow
8 1 (0.88%) SonicWALL