The first table below looks at the demand for the Senior Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Senior Support Analyst in their job title over the 3 months to 23 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
3 months to
23 May 2013
Same period 2012 Same period 2011
Senior Support Analyst
Rank 693 717 677
Rank change year-on-year
+24 -40
Permanent jobs requiring a Senior Support Analyst 170 181 198
As % of all permanent IT jobs located in the UK 0.158% 0.150% 0.157%
As % of the Job Titles category 0.167% 0.158% 0.167%
Number of salaries quoted 145 156 179
Average salary £41,750 £42,500 £45,000
Average salary % change year-on-year
-1.76% -5.55%
90% offered a salary of more than £27,500 £29,000 £28,500
10% offered a salary of more than £55,000 £67,500 £72,500
UK excluding London average salary £37,500 £35,500 £31,500
% change year-on-year
+5.63% +12.69%
All Job Titles
UK
Permanent IT job ads with a match in the
Job Titles category
101523 114414 118763
As % of all permanent IT jobs located in the UK 94.40% 94.78% 94.22%
Number of salaries quoted 84418 98091 100446
Average salary £42,500 £42,500 £42,500
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £67,500 £72,500 £70,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%

Senior Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Senior Support Analyst within the UK as a proportion of the total demand within the Job Titles category.

Senior Support Analyst Jobs Demand Trend

Senior Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Senior Support Analyst within the UK.

Senior Support Analyst Salary Trend

Senior Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Senior Support Analyst over the 3 months to 23 May 2013 within the UK.

Senior Support Analyst Salary Histogram

Senior Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Senior Support Analyst within the UK over the 3 months to 23 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
England +4 155 £42,000 -1.17%
London +5 59 £42,500 -37.03%
South East +31 55 £43,500 +14.47%
City of London -12 19 £50,000 -20.00%
Hampshire +19 17 £43,500 +38.09%
Surrey +21 13 £31,500 -14.86%
East of England 0 13 £32,500 +8.33%
Milton Keynes - 13 £42,500 -
Buckinghamshire - 13 £42,500 -
Berkshire +10 11 £45,250 -9.50%
Scotland -5 8 £27,500 -21.98%
North West -12 8 £42,000 +30.23%
Glasgow -14 8 £27,500 -32.09%
Cheshire +13 7 £42,000 +37.70%
East Midlands -8 7 £22,500 -22.41%
West Yorkshire -1 6 £30,000 -14.28%
Yorkshire -5 6 £30,000 -25.00%
Leeds -14 6 £30,000 -14.28%
Slough - 6 £47,000 -
Cambridgeshire +8 5 £32,500 +25.00%
South West +6 4 £30,000 -
Peterborough -2 4 £30,000 +15.38%
Havant - 4 £43,670 -
Luton - 4 £46,250 -
Bedfordshire - 4 £46,250 -
Warrington +13 3 £37,500 +22.95%
Wales +4 3 £55,000 +91.30%
South Wales +3 3 £55,000 +91.30%
Farnham -2 3 £29,000 -7.20%
West Midlands -23 3 £35,500 -5.33%

Senior Support Analyst
Top 30 Related IT Skills

For the 6 months to 23 May 2013, IT jobs within the UK that cited Senior Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Senior Support Analyst in their job title.

1 175 (53.19%) Windows
2 137 (41.64%) SQL
3 92 (27.96%) Microsoft
4 90 (27.36%) SQL Server
5 81 (24.62%) Finance
6 72 (21.88%) Active Directory
7 70 (21.28%) ITIL
8 63 (19.15%) VMware
9 61 (18.54%) Oracle
9 61 (18.54%) Windows Server 2008
10 60 (18.24%) UNIX
10 60 (18.24%) MS Excel
11 57 (17.33%) Citrix
12 50 (15.20%) MS Office
13 46 (13.98%) .NET
13 46 (13.98%) MS Exchange
14 44 (13.37%) Windows Server 2003
15 43 (13.07%) Windows XP
16 35 (10.64%) C#
16 35 (10.64%) Cisco
16 35 (10.64%) Windows 7
16 35 (10.64%) Degree
17 33 (10.03%) Java
18 32 (9.726%) Service Delivery
18 32 (9.726%) Firewall
18 32 (9.726%) Banking
19 31 (9.422%) SQL Server 2005
19 31 (9.422%) SAN
20 30 (9.119%) Apache
20 30 (9.119%) SQL Server 2008

Senior Support Analyst
Top Related IT Skills by Category

For the 6 months to 23 May 2013, IT jobs within the UK that cited Senior Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Senior Support Analyst in their job title. Up to 20 skills are shown per category.

Application Development
1 46 (13.98%) .NET
2 19 (5.775%) XML
3 18 (5.471%) ASP.NET
4 17 (5.167%) J2EE
5 7 (2.128%) WCF
6 6 (1.824%) HTML
6 6 (1.824%) FIX Protocol
7 5 (1.520%) CSS
8 4 (1.216%) COM
9 3 (0.912%) Middleware
10 2 (0.608%) Web Services
10 2 (0.608%) XML Messaging
10 2 (0.608%) WebSphere
11 1 (0.304%) .NET Framework
11 1 (0.304%) Microsoft Enterprise Library
11 1 (0.304%) Ajax
11 1 (0.304%) ADO.NET Entity Framework
11 1 (0.304%) Murex MxML
11 1 (0.304%) Murex Flex
11 1 (0.304%) WPF
Application Platforms
1 46 (13.98%) MS Exchange
2 30 (9.119%) Apache
3 26 (7.903%) Exchange Server 2010
4 22 (6.687%) IIS
5 19 (5.775%) Exchange Server 2007
5 19 (5.775%) WebLogic
6 17 (5.167%) Resin
7 14 (4.255%) SharePoint
8 10 (3.040%) Blackberry Enterprise Server
8 10 (3.040%) Exchange Server 2003
9 9 (2.736%) Tomcat
10 8 (2.432%) Lotus Notes
10 8 (2.432%) SharePoint 2010
11 5 (1.520%) BizTalk Server
12 4 (1.216%) Force.com
13 3 (0.912%) Lync
13 3 (0.912%) Lotus Domino
14 2 (0.608%) Site Server
15 1 (0.304%) Oracle Coherence
15 1 (0.304%) Exchange Server 2013
Applications
1 60 (18.24%) MS Excel
2 50 (15.20%) MS Office
3 7 (2.128%) MS Project
4 5 (1.520%) MS PowerPoint
5 4 (1.216%) Google Apps
Business Applications
1 15 (4.559%) Oracle EBS
2 9 (2.736%) Cognos Business Intelligence
3 5 (1.520%) Oracle EBS R12
4 4 (1.216%) SAP FI/CO
4 4 (1.216%) SAP FI
4 4 (1.216%) SAP CO
5 3 (0.912%) Bloomberg TOMS
5 3 (0.912%) Remedy ITSM
6 2 (0.608%) ION MarketView
6 2 (0.608%) Oracle Retail
7 1 (0.304%) Line 50
7 1 (0.304%) assyst
7 1 (0.304%) Kondor+
7 1 (0.304%) SAP BPC
7 1 (0.304%) Lawson
Communications & Networking
1 32 (9.726%) Firewall
2 31 (9.422%) SAN
3 27 (8.207%) LAN
4 25 (7.599%) WAN
5 21 (6.383%) DNS
6 19 (5.775%) TCP/IP
7 12 (3.647%) VoIP
8 9 (2.736%) NAS
8 9 (2.736%) Internet
8 9 (2.736%) VPN
9 8 (2.432%) DHCP
10 6 (1.824%) Network Security
11 5 (1.520%) iSCSI
12 4 (1.216%) Kerberos
12 4 (1.216%) Wireless
12 4 (1.216%) OpenLDAP
12 4 (1.216%) Cisco ASA
12 4 (1.216%) VLAN
12 4 (1.216%) SSH
13 3 (0.912%) IP Telephony
Database & Business Intelligence
1 90 (27.36%) SQL Server
2 31 (9.422%) SQL Server 2005
3 30 (9.119%) SQL Server 2008
4 25 (7.599%) SQL Server Integration Services
5 20 (6.079%) SQL Server Reporting Services
6 18 (5.471%) TOAD
7 12 (3.647%) Oracle 8/8i
8 11 (3.343%) Data Mart
8 11 (3.343%) Star Schema
9 9 (2.736%) Data Warehouse
10 8 (2.432%) DTS
11 5 (1.520%) SQL Server Analysis Services
11 5 (1.520%) Informix
11 5 (1.520%) DB2
11 5 (1.520%) SQL Server 2012
12 4 (1.216%) MySQL
12 4 (1.216%) PostgreSQL
13 2 (0.608%) SQL Server 2000
14 1 (0.304%) Microsoft Analysis Services
14 1 (0.304%) IBM InfoSphere
Development Applications
1 12 (3.647%) Visual Studio
2 4 (1.216%) Subversion
3 3 (0.912%) MSI
4 2 (0.608%) Oracle Forms
4 2 (0.608%) JMeter
4 2 (0.608%) JIRA
5 1 (0.304%) TestDirector
General
1 81 (24.62%) Finance
2 32 (9.726%) Banking
3 20 (6.079%) Front Office
4 16 (4.863%) Investment Banking
5 9 (2.736%) Retail
5 9 (2.736%) Back Office
6 8 (2.432%) Law
7 7 (2.128%) Telecoms
8 6 (1.824%) Legal
9 4 (1.216%) Games
10 3 (0.912%) Advertising
11 2 (0.608%) Financial Institution
11 2 (0.608%) Private Banking
11 2 (0.608%) Marketing
12 1 (0.304%) Mandarin Language
12 1 (0.304%) Automotive
Miscellaneous
1 18 (5.471%) Foreign Exchange (FX)
1 18 (5.471%) Blackberry
2 12 (3.647%) Derivative
3 11 (3.343%) Fixed Income
4 9 (2.736%) Fat Client
4 9 (2.736%) Thin Client
5 8 (2.432%) Client/Server
6 7 (2.128%) Computer Science
7 6 (1.824%) EPoS
7 6 (1.824%) Management Information System
7 6 (1.824%) Market Risk
7 6 (1.824%) Statistics
8 5 (1.520%) Enterprise Storage
9 4 (1.216%) Clustering
9 4 (1.216%) AS400
9 4 (1.216%) Wiki
9 4 (1.216%) Credit Risk
9 4 (1.216%) Celerra
9 4 (1.216%) iSeries
10 3 (0.912%) FMCG
Operating Systems
1 175 (53.19%) Windows
2 61 (18.54%) Windows Server 2008
3 60 (18.24%) UNIX
4 44 (13.37%) Windows Server 2003
5 43 (13.07%) Windows XP
6 35 (10.64%) Windows 7
7 21 (6.383%) Linux
8 13 (3.951%) Windows Vista
9 6 (1.824%) Windows Server 2012
10 4 (1.216%) OS/400
10 4 (1.216%) AIX
10 4 (1.216%) HPUX
10 4 (1.216%) Ubuntu
11 2 (0.608%) Mac OS X
11 2 (0.608%) Solaris
12 1 (0.304%) Windows 2000 Server
12 1 (0.304%) Windows 2000
Processes & Methodologies
1 70 (21.28%) ITIL
2 32 (9.726%) Service Delivery
3 19 (5.775%) Problem Management
4 15 (4.559%) Business Intelligence
4 15 (4.559%) ETL
5 13 (3.951%) Release Management
5 13 (3.951%) CRM
6 12 (3.647%) Incident Management
7 11 (3.343%) User Acceptance Testing
7 11 (3.343%) Service Management
8 10 (3.040%) Change Management
9 9 (2.736%) Asset Management
9 9 (2.736%) Investment Management
9 9 (2.736%) Root Cause Analysis
10 8 (2.432%) E-Commerce
10 8 (2.432%) Workflow
11 7 (2.128%) Time Management
11 7 (2.128%) Project Management
11 7 (2.128%) Risk Management
12 6 (1.824%) PRINCE2
Programming Languages
1 137 (41.64%) SQL
2 35 (10.64%) C#
3 33 (10.03%) Java
4 21 (6.383%) VB.NET
5 20 (6.079%) JavaScript
6 15 (4.559%) PL/SQL
7 14 (4.255%) T-SQL
8 8 (2.432%) Shell Script
9 6 (1.824%) Perl
9 6 (1.824%) PowerShell
10 5 (1.520%) VB
11 4 (1.216%) VBA
11 4 (1.216%) VBScript
11 4 (1.216%) C++
11 4 (1.216%) Python
12 2 (0.608%) C
12 2 (0.608%) PHP
13 1 (0.304%) ABAP
Qualifications
1 35 (10.64%) Degree
2 25 (7.599%) Microsoft Certification
3 19 (5.775%) MCITP
4 18 (5.471%) MCSE
5 12 (3.647%) ITIL Certification
6 11 (3.343%) MCSA
7 9 (2.736%) Cisco Certification
8 8 (2.432%) Security Cleared
9 6 (1.824%) CCNA
9 6 (1.824%) SC Cleared
10 5 (1.520%) VMware Certified Professional (VCP)
10 5 (1.520%) MCP
11 4 (1.216%) CCA
11 4 (1.216%) Citrix Certification
12 3 (0.912%) ISEB
12 3 (0.912%) CCNP
13 2 (0.608%) A+ Certification
13 2 (0.608%) HND
13 2 (0.608%) VCP4
13 2 (0.608%) VCP5
Quality Assurance & Compliance
1 18 (5.471%) SLA
2 4 (1.216%) COBIT
3 3 (0.912%) Basel II
4 2 (0.608%) Sarbanes-Oxley
4 2 (0.608%) QA
5 1 (0.304%) ISO/IEC 27001
5 1 (0.304%) Data Quality
5 1 (0.304%) ISO 9000
System Software
1 72 (21.88%) Active Directory
2 22 (6.687%) VMware Infrastructure
3 17 (5.167%) Hyper-V
4 13 (3.951%) XenApp
5 11 (3.343%) vSphere
6 6 (1.824%) Microsoft App-V
7 5 (1.520%) Terminal Server
7 5 (1.520%) VMware ESX
7 5 (1.520%) NFS
8 4 (1.216%) Samba
8 4 (1.216%) Tivoli Workload Scheduler
8 4 (1.216%) XenDesktop
8 4 (1.216%) Squid
9 3 (0.912%) IMail Server
9 3 (0.912%) Terminal Services
10 1 (0.304%) Xen
10 1 (0.304%) XenServer
10 1 (0.304%) VMware ESXi
10 1 (0.304%) Citrix Presentation Server
10 1 (0.304%) MetaFrame
Systems Management
1 13 (3.951%) SCCM
2 7 (2.128%) Tivoli Storage Manager
2 7 (2.128%) Backup Exec
3 4 (1.216%) NetBackup
3 4 (1.216%) Tivoli
3 4 (1.216%) Nagios
3 4 (1.216%) SCOM
3 4 (1.216%) Puppet
4 3 (0.912%) Symantec Enterprise Vault
4 3 (0.912%) ARCserve
5 2 (0.608%) Oracle Enterprise Manager
6 1 (0.304%) HP Quality Center
Vendors
1 92 (27.96%) Microsoft
2 63 (19.15%) VMware
3 61 (18.54%) Oracle
4 57 (17.33%) Citrix
5 35 (10.64%) Cisco
6 26 (7.903%) IBM
7 20 (6.079%) Remedy
8 18 (5.471%) Cognos
9 17 (5.167%) JBoss
10 15 (4.559%) HP
11 14 (4.255%) Sage
12 12 (3.647%) SAP
13 11 (3.343%) NetApp
13 11 (3.343%) Sybase
14 9 (2.736%) EMC
15 8 (2.432%) Salesforce.com
15 8 (2.432%) Lotus
15 8 (2.432%) Bloomberg
16 7 (2.128%) CommVault
17 6 (1.824%) CA
Central London / West End
Essential requirements: *Experience as a team leader/senior/strong 2nd line support *Understanding the ITIL environment *Call logging (servicenow desirable) *1st and 2nd line support *Diagnose hardware and...
Marcus Donald People
Salary: £22000 to £26000 per annum
Posted: 20 May 2013
Leeds, West Yorkshire
The successful Senior Service Support Analyst will come from a strong IT Support background, possessing good knowledge of all common Microsoft and apple products and applications... Strong understanding...
4it Recruitment Ltd
Salary: £Excellent + Benefits
Posted: 21 May 2013
City of London
change, problem and capacity management) Skills required: Excellent problem solving skills Solid and in-depth technical experience working in a Windows Server-based environment Exposure and experience working...
Real Staffing
Salary: £45000 - £55000 per annum
Posted: 15 May 2013
Luton, South East
ROLEThe Senior Oracle HR/Payroll Support Analyst will provide day to day support of the Oracle HR & Payroll modules.
Salary: £50000 - £60000 per annum + Benefits & Career Progression
Posted: 2 May 2013
Peterborough, Cambridgeshire
Senior Support Analyst who has handson experience of windows and linux based production and development systems is required to join a leading support team based in Peterborough, Cambridgeshire.
OSM Ltd
Salary: £25000 - £30000 per annum + company benefits
Posted: 17 May 2013
London
You will join as a technical lead in a 3 person team reporting into the Infrastructure Manager and you will be supporting a global and regional environment. Ideally...
Information Technology Services
Salary: £60k - 65k per year + Excellent Benefits
Posted: 21 May 2013
Newbury, Berkshire
As part of their growth new opportunities have arisen for development professionals at all levels and a key strategic hire provisioning an ITIL framework service to both clients...
Randstad Technologies
Salary: £36000 - £40000 per annum + health + pension + 20bonus
Posted: 20 May 2013
Clevedon, Somerset, Bristol, Taunton,...
Senior Support Analyst, Windows Server 2003 / 2008, MS Exchange Server, MS Outlook, Active Directory, Clevedon, North Somerset, £25-28,000 + benefits... - Good Windows Server 2003 / 2008 experience... - MS...
XIST4 Recruitment
Salary: £25-28,000 + Bens
Posted: 13 May 2013
Slough, Berkshire
Excellent opportunity to join this globally recognised company as an Oracle Unix Senior Support Analyst / Team Leader as part of a team to support a number of Finance...
MAPP Ltd - IT & Business Management Recruitment Specialists
Salary: Up to £47,000 per annum + Pension + Healthcare + car option ++
Posted: 22 May 2013
Glasgow, Lanarkshire
Key technical skills and role responsibilities include: - MS Windows Server 2003 2008, 2008 R2 - Active Directory - IIS v6 & v7 - Hyper-V - SQL 2005, 2008 - Exchange 2003-2010 - SharePoint...
Clearchoice Careers
Salary: £30k - 35k per year
Posted: 20 May 2013
South Wales
Senior SAP Support Analyst - Netweaver, DB2... * At least 3 years' experience working with SAP Netweaver ABAP stacks and JAVA stacks (6.40 or 7.xx)... * Good working knowledge...
CPS Group UK
Salary: £50000 - £55000 per annum
Posted: 20 May 2013
City, London
Tier 1 support for all WAN Infrastructures, dealing with carriers and assisting in troubleshooting any issues... *Coordinate with project management pertaining to all relocations of employees and equipment.....
Aston Carter
Salary: £40000 - £50000 per annum + Package and Bonus
Posted: 20 May 2013
Oxford, Oxfordshire
Any working knowledge of the following would be considered an advantage : - VB6, VB.NET - Data Access Pages, Citrix - ASP Classic/.NET - XML Educational/Technical Qualifications : - A recognised qualification...
Austin Fraser
Salary: £35000.00 - £40000.00 per annum
Posted: 21 May 2013
City, London
Perform daily, routine checks ensuring proactive steps are taken to remedy issues before the customer is aware... *Work alongside the Events Marketing team and business sponsors in supporting...
Aston Carter
Salary: £40000 - £60000 per annum + Package and bonus
Posted: 20 May 2013
Burgess Hill, South East
MAIN TASKS AND RESPONSIBILITIES - To be responsible for the effective support, development and operation of all ICT systems, LAN & WAN communication networks, voice & data services, hardware infrastructure (servers,...
Salary: £24000.00 - £30000.00 per annum
Posted: 23 May 2013
Cardiff, South Glamorgan
Essential requirements include: MS Windows Server 2003 (MCSE or MCSA certification or equivalent demonstrable experience) MS Windows Server 2008 (MCITP certification or equivalent demonstrable experience ) Network infrastructure configuration...
Consumer Futures
Salary: £33,000 per annum
Posted: 13 May 2013
CARDIFF (with frequent UK travel), South Wales
Responsible for the staffing and smooth running of the IT service desk, you will mentor the IT Support Analysts in service delivery best practice and assist with on-...
Consumer Futures
Salary: £33,000 per annum
Posted: 23 May 2013
Solihull, West Midlands
Netbackup, ARCServe, Commvault) Virtualisation technologies (e.g. VMware, Hyper-V) A VCP4/5 certification would be desirable; you would also be required on occasion to travel as per...
Salary: £32000 - £39000 per annum
Posted: 16 May 2013
Solihull, West Midlands
Netbackup, ARCServe, Commvault) Virtualisation technologies (e.g. VMware, Hyper-V) A VCP4/5 certification would be desirable; you would also be required on occasion to travel as per...
Salary: £32000 - £39000 per annum + Benefits
Posted: 9 May 2013
North London
Proven hands-on experience with Linux systems... Experience working with Linux and Apache. Scripting experience using one of Perl, Bash or Python... Strong organizational and time management skills.
Ticketmaster UK
Salary: Competitive
Posted: 15 May 2013
Reading, Berkshire
Experience: * 5+ years experience as a systems engineer in a networked Windows NT/2000/2003/2008 environment... * 8+ years Directory service solutions using Active Directory with Windows 2000,...
Austin Fraser
Salary: £45000.00 - £50000.00 per annum
Posted: 22 May 2013
City, London
Essentials skills: Microsoft Certified... Microsoft Windows Server 2008/2012/SBS, Exchange 2007/10, Microsoft Office 2007/2010/2011/2013, Windows XP/7/8, Vmware, Virtualisation, SAN, Microsoft SQL...
Neos-IT
Posted: 30 April 2013
London
Senior Technical Support Analyst, Windows, WINS, DNS, DHCP, IIS, Exchange, Clearswift, Blackberry, Powershell, Asset Management, Financial Services... Key Skills Required ?Windows 2003/2008 infrastructure including WINS, DNS, DHCP...
Harvey Nash plc
Salary: £42000 - £52000 per annum + Bonus and benefits
Posted: 21 May 2013
City, London
Service Delivery. Change Management... Indepth Exchange Server 2007 and/or 2010 Enterprise knowledge including troubleshooting and administration... Blackberry Enterprise Server 5. Powershell... NetApp SnapManager for Exchange... Symentec Backup...
PAW Associates
Salary: Unspecified £Market Rate + Bonus + Benefits
Posted: 21 May 2013