Period
to 11 December 2018

The median contractor rate for a Support Engineer was £175 per day in advertised job vacancies in the South East during the 6 months to 11 December 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Engineer
England > South East
6 months to
11 Dec 2018
Same period 2017 Same period 2016
Rank 110 95 88
Rank change year-on-year -15 -7 -20
Contract jobs requiring a Support Engineer 391 396 401
As % of all contract IT jobs advertised in the South East 2.30% 2.36% 2.47%
As % of the Job Titles category 2.44% 2.50% 2.63%
Number of daily rates quoted 232 265 244
South East median daily rate £175 £210 £258
Median daily rate % change year-on-year -16.67% -18.45% +14.44%
10th Percentile £108 £111 £128
90th Percentile £406 £438 £392
England median daily rate £200 £199 £225
% change year-on-year +0.63% -11.67% +2.27%
Number of hourly rates quoted 50 49 57
South East median hourly rate £16.18 £14.00 £13.00
Median hourly rate % change year-on-year +15.54% +7.69% -18.03%
10th Percentile £11.17 £10.75 £10.65
90th Percentile £24.75 £20.20 £19.70
England median hourly rate £17.50 £16.75 £15.00
% change year-on-year +4.48% +11.67% -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
South East
Contract vacancies in the South East with a recognized job title 16,055 15,839 15,249
% of contract IT jobs with a recognized job title 94.36% 94.50% 93.84%
Number of daily rates quoted 9,657 9,414 9,070
South East median daily rate £425 £420 £400
Median daily rate % change year-on-year +1.19% +5.00% +3.23%
10th Percentile £256 £238 £225
90th Percentile £588 £575 £550
England median daily rate £459 £450 £425
% change year-on-year +1.89% +5.88% +3.03%
Number of hourly rates quoted 618 624 780
South East median hourly rate £20.00 £18.00 £19.00
Median hourly rate % change year-on-year +11.11% -5.26% +6.92%
10th Percentile £11.00 £10.75 £10.25
90th Percentile £51.00 £48.75 £49.46
England median hourly rate £18.12 £18.70 £18.38
% change year-on-year -3.13% +1.77% +2.08%

Support Engineer
Job Vacancy Trend in the South East

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Support Engineer in the South East

Support Engineer
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Engineer in the South East.

Contractor daily rate trend for Support Engineer in the South East

Support Engineer
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing Support Engineer in the South East over the 6 months to 11 December 2018.

Contractor daily rate histogram for Support Engineer in the South East

Support Engineer
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Engineer in the South East.

Contractor hourly rate trend for Support Engineer in the South East

Support Engineer
Contractor Hourly Rate Histogram in the South East

The hourly rate distribution of IT jobs citing Support Engineer in the South East over the 6 months to 11 December 2018.

Contractor hourly rate histogram for Support Engineer in the South East

Support Engineer
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Engineer within the South East region over the 6 months to 11 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +25 181 £210 +5.00% 55
Berkshire +4 96 £162 -35.73% 21
Hampshire -30 85 £200 -15.79% 27
Surrey -28 82 £175 -12.50% 20
Oxfordshire +32 44 £250 +56.25% 22
Buckinghamshire +10 41 £243 +56.45% 12
Kent +4 15 £155 -8.28% 5
East Sussex -10 12 £146 +17.00% 3
West Sussex -16 11 £130 -61.48% 7
Middlesex +13 4 £140 -49.09%
Support Engineer
England

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 11 December 2018, Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South East region featuring Support Engineer in the job title.

1 242 (61.89%) Windows
2 155 (39.64%) Active Directory
3 131 (33.50%) Microsoft
4 88 (22.51%) Windows 10
5 83 (21.23%) Office 365
6 80 (20.46%) Windows 7
7 65 (16.62%) Windows Server
8 64 (16.37%) Security Cleared
9 62 (15.86%) ITIL
10 57 (14.58%) SCCM
10 57 (14.58%) VMware
10 57 (14.58%) Microsoft Office
11 46 (11.76%) SLA
11 46 (11.76%) Firewall
12 45 (11.51%) SC Cleared
13 44 (11.25%) Cisco
14 43 (11.00%) LAN
15 42 (10.74%) WAN
16 41 (10.49%) Finance
17 40 (10.23%) Microsoft Certification
17 40 (10.23%) Apple
18 39 (9.97%) PowerShell
19 36 (9.21%) SQL
20 34 (8.70%) Windows Server 2012
21 33 (8.44%) Windows Server 2008
21 33 (8.44%) DNS
22 32 (8.18%) Linux
22 32 (8.18%) TCP/IP
23 31 (7.93%) HP
24 30 (7.67%) Data Centre

Support Engineer Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (6.14%) MS Exchange
2 21 (5.37%) SharePoint
3 14 (3.58%) Skype for Business
4 9 (2.30%) Exchange Server 2010
4 9 (2.30%) Exchange Server 2013
5 7 (1.79%) Exchange Server 2007
6 4 (1.02%) IIS
7 3 (0.77%) Apache
7 3 (0.77%) Moodle
8 2 (0.51%) Exchange Server 2003
8 2 (0.51%) JBoss
8 2 (0.51%) SharePoint 2013
8 2 (0.51%) SharePoint Server
8 2 (0.51%) Tomcat
8 2 (0.51%) WildFly
9 1 (0.26%) BizTalk Server
9 1 (0.26%) Blackberry Enterprise Server
9 1 (0.26%) CMS
9 1 (0.26%) Elasticsearch
9 1 (0.26%) nginx
Applications
1 57 (14.58%) Microsoft Office
2 12 (3.07%) Microsoft Excel
3 6 (1.53%) Microsoft PowerPoint
4 5 (1.28%) MS Visio
5 1 (0.26%) CATIA
5 1 (0.26%) Siemens NX
Business Applications
1 1 (0.26%) Remedy ITSM
1 1 (0.26%) Teamcenter
Cloud Services
1 83 (21.23%) Office 365
2 27 (6.91%) Microsoft Azure
3 7 (1.79%) IaaS
4 5 (1.28%) Amazon AWS
5 4 (1.02%) PaaS
5 4 (1.02%) SaaS
6 3 (0.77%) Azure Active Directory
6 3 (0.77%) Azure Data Factory
6 3 (0.77%) OneDrive
7 2 (0.51%) Akamai
7 2 (0.51%) Amazon S3
7 2 (0.51%) AWS CloudFormation
7 2 (0.51%) Cloud Computing
7 2 (0.51%) Mimecast
8 1 (0.26%) Amazon EC2
8 1 (0.26%) Azure Functions
8 1 (0.26%) G Suite
8 1 (0.26%) Serverless
8 1 (0.26%) Yammer
Communications & Networking
1 46 (11.76%) Firewall
2 43 (11.00%) LAN
3 42 (10.74%) WAN
4 33 (8.44%) DNS
5 32 (8.18%) TCP/IP
6 24 (6.14%) DHCP
7 18 (4.60%) Skype
8 13 (3.32%) Wi-Fi
9 12 (3.07%) Internet
10 11 (2.81%) VPN
11 10 (2.56%) VLAN
11 10 (2.56%) Wireless
12 9 (2.30%) BIG-IP
12 9 (2.30%) Network Security
13 8 (2.05%) Intranet
13 8 (2.05%) VoIP
14 7 (1.79%) Cisco ICM
14 7 (1.79%) IP Telephony
14 7 (1.79%) SAN
14 7 (1.79%) SS7
Database & Business Intelligence
1 11 (2.81%) SQL Server
2 5 (1.28%) Relational Database
3 4 (1.02%) Big Data
3 4 (1.02%) Data Warehouse
3 4 (1.02%) Hadoop
3 4 (1.02%) MongoDB
4 3 (0.77%) Azure SQL Data Warehouse
4 3 (0.77%) Data Lake
4 3 (0.77%) MySQL
4 3 (0.77%) PostgreSQL
4 3 (0.77%) SQL Server Integration Services
5 2 (0.51%) Amazon DynamoDB
5 2 (0.51%) Amazon RDS
5 2 (0.51%) Cosmos DB
5 2 (0.51%) HDInsight
5 2 (0.51%) Power BI
5 2 (0.51%) RDBMS
5 2 (0.51%) SQL Server 2012
6 1 (0.26%) MS Access
6 1 (0.26%) Oracle Reports
Development Applications
1 7 (1.79%) JIRA
2 3 (0.77%) Git (software)
3 1 (0.26%) Artifactory
3 1 (0.26%) Bitbucket
3 1 (0.26%) Jenkins
3 1 (0.26%) StarTeam
3 1 (0.26%) Team Foundation Server
3 1 (0.26%) Visual Studio Team System
General
1 41 (10.49%) Finance
2 23 (5.88%) Telecoms
3 12 (3.07%) Marketing
4 9 (2.30%) Electronics
5 8 (2.05%) Mandarin Language
5 8 (2.05%) Manufacturing
5 8 (2.05%) Military
6 6 (1.53%) Games
7 4 (1.02%) Advertising
7 4 (1.02%) Banking
8 3 (0.77%) Retail
9 2 (0.51%) Aerospace
9 2 (0.51%) Financial Institution
9 2 (0.51%) Law
10 1 (0.26%) Automotive
10 1 (0.26%) Back Office
10 1 (0.26%) Multimedia
Libraries, Frameworks & Software Standards
1 8 (2.05%) LDAP
2 6 (1.53%) VXML
3 3 (0.77%) .NET
3 3 (0.77%) CSS
3 3 (0.77%) JSON
4 2 (0.51%) ADSI
4 2 (0.51%) J2EE
4 2 (0.51%) Middleware
4 2 (0.51%) Node.js
4 2 (0.51%) Web Services
4 2 (0.51%) XML
5 1 (0.26%) ActiveMQ
5 1 (0.26%) ASP.NET
5 1 (0.26%) Drools
5 1 (0.26%) LAMP
5 1 (0.26%) OAuth
5 1 (0.26%) OpenID
5 1 (0.26%) REST
5 1 (0.26%) SOAP
5 1 (0.26%) WSDL
Miscellaneous
1 30 (7.67%) Data Centre
2 21 (5.37%) Video Conferencing
3 17 (4.35%) Self-Motivation
4 15 (3.84%) Analytical Skills
5 10 (2.56%) Driving Licence
5 10 (2.56%) iPhone
6 9 (2.30%) NHS
6 9 (2.30%) Smartphone
7 8 (2.05%) Clustering
7 8 (2.05%) Mobile App
8 7 (1.79%) PKI
9 6 (1.53%) Management Information System
9 6 (1.53%) Private Cloud
10 5 (1.28%) Virtual Team
11 4 (1.02%) Blog
11 4 (1.02%) iPad
12 3 (0.77%) Apple TV
12 3 (0.77%) Blackberry
12 3 (0.77%) Replication
13 2 (0.51%) Greenfield Project
Operating Systems
1 242 (61.89%) Windows
2 88 (22.51%) Windows 10
3 80 (20.46%) Windows 7
4 65 (16.62%) Windows Server
5 34 (8.70%) Windows Server 2012
6 33 (8.44%) Windows Server 2008
7 32 (8.18%) Linux
8 24 (6.14%) Windows 8
9 21 (5.37%) Unix
10 20 (5.12%) Windows Server 2003
11 19 (4.86%) Windows XP
12 12 (3.07%) Android
12 12 (3.07%) Mac OS X
13 8 (2.05%) Apple iOS
14 6 (1.53%) Mac OS
15 5 (1.28%) Solaris
16 4 (1.02%) Windows Vista
17 2 (0.51%) CentOS
17 2 (0.51%) Red Hat Enterprise Linux
17 2 (0.51%) Ubuntu
Processes & Methodologies
1 62 (15.86%) ITIL
2 29 (7.42%) Problem-Solving
3 28 (7.16%) Migration
4 24 (6.14%) ITSM
5 23 (5.88%) Infrastructure Engineering
6 18 (4.60%) Service Delivery
7 16 (4.09%) Computer Science
8 13 (3.32%) Break/Fix
8 13 (3.32%) Business Intelligence
9 12 (3.07%) Change Management
9 12 (3.07%) Incident Management
9 12 (3.07%) ITIL V3
9 12 (3.07%) Service Management
10 11 (2.81%) Asset Management
10 11 (2.81%) Time Management
11 10 (2.56%) Mentoring
12 9 (2.30%) Proactive Monitoring
13 8 (2.05%) Digital Marketing
13 8 (2.05%) Programme Management
13 8 (2.05%) Virtual Environments
Programming Languages
1 39 (9.97%) PowerShell
2 36 (9.21%) SQL
3 10 (2.56%) Python
4 8 (2.05%) Java
5 6 (1.53%) C
6 5 (1.28%) JavaScript
7 4 (1.02%) VBScript
8 3 (0.77%) VB
9 2 (0.51%) C#
9 2 (0.51%) Perl
9 2 (0.51%) R
9 2 (0.51%) Scala
10 1 (0.26%) Bash Shell
10 1 (0.26%) PHP
10 1 (0.26%) PL/SQL
10 1 (0.26%) T-SQL
Qualifications
1 64 (16.37%) Security Cleared
2 45 (11.51%) SC Cleared
3 40 (10.23%) Microsoft Certification
4 24 (6.14%) Cisco Certification
5 19 (4.86%) DV Cleared
6 17 (4.35%) MCSA
7 16 (4.09%) Degree
7 16 (4.09%) MOS
8 15 (3.84%) CCNP
9 13 (3.32%) CCNA
10 12 (3.07%) MCSE
11 10 (2.56%) ITIL Foundation Certificate
12 9 (2.30%) DBS Check
13 6 (1.53%) MCDST
14 5 (1.28%) MCP
14 5 (1.28%) Postgraduate
15 4 (1.02%) A+ Certification
16 3 (0.77%) CCIE
16 3 (0.77%) CCIP
16 3 (0.77%) Network+ Certification
Quality Assurance & Compliance
1 46 (11.76%) SLA
2 2 (0.51%) Government Security Classifications
3 1 (0.26%) GDPR
3 1 (0.26%) GxP
3 1 (0.26%) ISO/IEC 27001
3 1 (0.26%) QA
System Software
1 155 (39.64%) Active Directory
2 26 (6.65%) VMware Infrastructure
3 22 (5.63%) Hyper-V
4 7 (1.79%) Virtual Desktop
5 5 (1.28%) Virtual Machines
5 5 (1.28%) XenApp
6 4 (1.02%) VMware Server
6 4 (1.02%) vSphere
7 3 (0.77%) BitLocker
7 3 (0.77%) Docker
7 3 (0.77%) Microsoft App-V
8 2 (0.51%) Terminal Server
8 2 (0.51%) VMware ESXi
8 2 (0.51%) XenDesktop
9 1 (0.26%) Citrix Presentation Server
9 1 (0.26%) DFS Replication
9 1 (0.26%) NFS
9 1 (0.26%) Terminal Services
Systems Management
1 57 (14.58%) SCCM
2 11 (2.81%) SCOM
3 7 (1.79%) Cisco UCCE
4 6 (1.53%) AirWatch
5 5 (1.28%) WSUS
6 4 (1.02%) McAfee ePO
7 3 (0.77%) Ansible
7 3 (0.77%) Kubernetes
7 3 (0.77%) Microsoft Intune
7 3 (0.77%) SCVMM
8 2 (0.51%) Cisco Prime
8 2 (0.51%) NetBackup
8 2 (0.51%) Norton AntiVirus
8 2 (0.51%) OpenView Configuration Management
8 2 (0.51%) SCSM
8 2 (0.51%) Single Sign-On
9 1 (0.26%) Backup Exec
9 1 (0.26%) Nagios
9 1 (0.26%) Tivoli
9 1 (0.26%) ZENworks
Vendors
1 131 (33.50%) Microsoft
2 57 (14.58%) VMware
3 44 (11.25%) Cisco
4 40 (10.23%) Apple
5 31 (7.93%) HP
6 27 (6.91%) Citrix
7 17 (4.35%) Huawei
8 15 (3.84%) McAfee
9 13 (3.32%) Oracle
10 12 (3.07%) Avaya
11 10 (2.56%) F5
11 10 (2.56%) IBM
12 9 (2.30%) Palo Alto
12 9 (2.30%) SAP
12 9 (2.30%) ServiceNow
12 9 (2.30%) SolarWinds
12 9 (2.30%) Sun
13 8 (2.05%) Remedy
14 7 (1.79%) Polycom
14 7 (1.79%) Wyse