Period
to 20 September 2018

The median annual salary for a Support Engineer was £30,000 in advertised job vacancies in the South East during the 6 months to 20 September 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
England > South East
6 months to
20 Sep 2018
Same period 2017 Same period 2016
Rank 93 80 62
Rank change year-on-year -13 -18 +10
Permanent jobs requiring a Support Engineer 960 1,047 1,655
As % of all permanent IT jobs advertised in the South East 3.25% 3.61% 4.56%
As % of the Job Titles category 3.37% 3.73% 4.70%
Number of salaries quoted 870 969 1,547
South East median annual salary £30,000 £30,000 £32,500
Median salary % change year-on-year - -7.69% +4.84%
10th Percentile £20,750 £21,250 £21,250
90th Percentile £45,000 £52,500 £52,500
England median annual salary £32,500 £31,000 £32,500
% change year-on-year +4.84% -4.62% +6.56%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 28,516 28,065 35,230
% of permanent IT jobs with a recognized job title 96.59% 96.73% 97.12%
Number of salaries quoted 23,718 23,398 29,773
South East median annual salary £47,000 £45,000 £45,000
Median salary % change year-on-year +4.44% - +3.45%
10th Percentile £26,750 £26,000 £26,250
90th Percentile £70,000 £67,500 £67,500
England median annual salary £50,000 £48,000 £47,500
% change year-on-year +4.17% +1.05% +5.56%

Support Engineer
Job Vacancy Trend in the South East

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Support Engineer in the South East

Support Engineer
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Engineer in the South East.

Salary trend for Support Engineer in the South East

Support Engineer
Salary Histogram in the South East

The salary distribution of IT jobs citing Support Engineer in the South East over the 6 months to 20 September 2018.

Salary histogram for Support Engineer in the South East

Support Engineer
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the South East region over the 6 months to 20 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -6 440 £32,500 +1.56% 42
Berkshire -20 226 £31,500 -16.00% 20
Surrey +29 219 £28,500 -9.16% 25
Hampshire -45 175 £27,500 - 14
Buckinghamshire +10 121 £32,500 +18.18% 8
Oxfordshire +21 99 £32,500 +8.33% 14
West Sussex -11 52 £30,750 -5.38% 8
Kent -3 39 £32,000 +16.36% 5
East Sussex -10 27 £30,000 -14.89% 5
Sussex - 5 £29,000 -
Middlesex +4 2 £24,750 -21.43% 1
Support Engineer
England

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 20 September 2018, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region featuring Support Engineer in the job title.

1 597 (62.19%) Windows
2 386 (40.21%) Active Directory
3 363 (37.81%) Microsoft
4 285 (29.69%) Windows Server
5 233 (24.27%) Office 365
6 225 (23.44%) SQL
7 220 (22.92%) VMware
8 200 (20.83%) Linux
9 180 (18.75%) Microsoft Office
10 151 (15.73%) ITIL
10 151 (15.73%) MS Exchange
11 139 (14.48%) Windows 7
12 138 (14.38%) Windows 10
12 138 (14.38%) Problem-Solving
13 135 (14.06%) SQL Server
14 132 (13.75%) VMware Infrastructure
14 132 (13.75%) Windows Server 2012
15 127 (13.23%) Firewall
16 121 (12.60%) Hyper-V
17 118 (12.29%) Microsoft Azure
18 115 (11.98%) DNS
19 97 (10.10%) TCP/IP
20 95 (9.90%) Windows Server 2008
21 92 (9.58%) Cisco
22 89 (9.27%) VoIP
23 86 (8.96%) VPN
24 83 (8.65%) DHCP
25 78 (8.13%) LAN
26 75 (7.81%) Microsoft Certification
27 74 (7.71%) WAN

Support Engineer Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 151 (15.73%) MS Exchange
2 63 (6.56%) Exchange Server 2010
3 47 (4.90%) Exchange Server 2013
4 39 (4.06%) SharePoint
5 36 (3.75%) IIS
6 26 (2.71%) Skype for Business
7 21 (2.19%) OpenStack
8 13 (1.35%) Tomcat
9 8 (0.83%) Apache
10 7 (0.73%) Confluence
11 6 (0.63%) Exchange Server 2003
12 3 (0.31%) Blackberry Enterprise Server
12 3 (0.31%) Smallworld
13 2 (0.21%) CMS
13 2 (0.21%) DataSynapse
13 2 (0.21%) Exchange Server 2007
13 2 (0.21%) JBoss
13 2 (0.21%) WebLogic
14 1 (0.10%) Joomla!
14 1 (0.10%) WebSphere
Applications
1 180 (18.75%) Microsoft Office
2 22 (2.29%) Microsoft Excel
3 7 (0.73%) Microsoft PowerPoint
4 3 (0.31%) SOLIDWORKS
5 2 (0.21%) MS Visio
5 2 (0.21%) Spreadsheet
6 1 (0.10%) Adobe Premiere
6 1 (0.10%) AutoCAD
6 1 (0.10%) Photoshop
6 1 (0.10%) Siemens NX
Business Applications
1 12 (1.25%) Dynamics CRM
2 4 (0.42%) TRIRIGA
3 3 (0.31%) Remedy ITSM
4 1 (0.10%) Dynamics NAV
4 1 (0.10%) Magento
4 1 (0.10%) Teamcenter
4 1 (0.10%) TrackWise
Cloud Services
1 233 (24.27%) Office 365
2 118 (12.29%) Microsoft Azure
3 42 (4.38%) Amazon AWS
4 26 (2.71%) SaaS
5 18 (1.88%) Azure Active Directory
6 11 (1.15%) Dynamics 365
7 8 (0.83%) IaaS
8 6 (0.63%) Amazon EC2
9 5 (0.52%) G Suite
9 5 (0.52%) Mimecast
9 5 (0.52%) OneDrive
10 4 (0.42%) PaaS
11 3 (0.31%) Amazon S3
11 3 (0.31%) Cloud Computing
12 2 (0.21%) Amazon CloudWatch
12 2 (0.21%) AWS Lambda
12 2 (0.21%) Serverless
13 1 (0.10%) Amazon Glacier
13 1 (0.10%) AWS CloudFormation
13 1 (0.10%) Virtual Private Cloud
Communications & Networking
1 127 (13.23%) Firewall
2 115 (11.98%) DNS
3 97 (10.10%) TCP/IP
4 89 (9.27%) VoIP
5 86 (8.96%) VPN
6 83 (8.65%) DHCP
7 78 (8.13%) LAN
8 74 (7.71%) WAN
9 30 (3.13%) Skype
10 29 (3.02%) Internet
10 29 (3.02%) VLAN
10 29 (3.02%) Wireless
11 26 (2.71%) SAN
12 19 (1.98%) Wi-Fi
13 13 (1.35%) Cisco ASA
14 12 (1.25%) Network Security
14 12 (1.25%) WebEx
15 11 (1.15%) Remote Desktop
16 10 (1.04%) PBX
17 8 (0.83%) SMS
Database & Business Intelligence
1 135 (14.06%) SQL Server
2 32 (3.33%) MySQL
3 17 (1.77%) PostgreSQL
4 9 (0.94%) Hadoop
5 7 (0.73%) Big Data
6 5 (0.52%) Relational Database
7 4 (0.42%) NoSQL
7 4 (0.42%) Oracle Database
8 3 (0.31%) GIS
8 3 (0.31%) Oracle Reports
8 3 (0.31%) RavenDB
9 2 (0.21%) Amazon DynamoDB
9 2 (0.21%) Amazon RDS
9 2 (0.21%) DB2
9 2 (0.21%) Power BI
9 2 (0.21%) SQL Server 2005
9 2 (0.21%) SQL Server 2016
9 2 (0.21%) SQL Server Reporting Services
10 1 (0.10%) Azure SQL Database
10 1 (0.10%) SQL Server 2012
Development Applications
1 26 (2.71%) JIRA
2 15 (1.56%) Visual Studio
3 11 (1.15%) Jenkins
4 8 (0.83%) Subversion
5 7 (0.73%) Git (software)
6 5 (0.52%) TortoiseSVN
7 2 (0.21%) Bitbucket
7 2 (0.21%) Firebug
7 2 (0.21%) GitLab
7 2 (0.21%) Visual Studio Team System
8 1 (0.10%) Atlassian Bamboo
8 1 (0.10%) Dreamweaver
8 1 (0.10%) Team Foundation Server
General
1 48 (5.00%) Telecoms
2 43 (4.48%) Finance
3 20 (2.08%) Manufacturing
4 19 (1.98%) German Language
5 18 (1.88%) Retail
6 16 (1.67%) Legal
7 12 (1.25%) Electronics
7 12 (1.25%) Marketing
8 8 (0.83%) Law
9 5 (0.52%) Advertising
10 4 (0.42%) French Language
11 3 (0.31%) Aerospace
11 3 (0.31%) Automotive
11 3 (0.31%) Banking
12 2 (0.21%) Avionics
12 2 (0.21%) Games
12 2 (0.21%) Military
12 2 (0.21%) Publishing
13 1 (0.10%) Billing
13 1 (0.10%) Local Government
Libraries, Frameworks & Software Standards
1 50 (5.21%) .NET
2 31 (3.23%) HTML
3 26 (2.71%) Web Services
4 15 (1.56%) CSS
5 13 (1.35%) ASP.NET
6 11 (1.15%) XML
7 9 (0.94%) .NET Framework
7 9 (0.94%) WCF
8 8 (0.83%) ASP.NET Web Forms
9 7 (0.73%) LDAP
10 5 (0.52%) Ajax
10 5 (0.52%) RabbitMQ
11 4 (0.42%) JSON
11 4 (0.42%) WebRTC
12 3 (0.31%) LAMP
12 3 (0.31%) Middleware
12 3 (0.31%) MSMQ
12 3 (0.31%) Swagger
13 2 (0.21%) KnockoutJS
13 2 (0.21%) Spring Boot
Miscellaneous
1 67 (6.98%) Analytical Skills
2 41 (4.27%) Data Centre
3 35 (3.65%) Self-Motivation
4 24 (2.50%) Driving Licence
5 22 (2.29%) Management Information System
6 20 (2.08%) Computer Science
7 19 (1.98%) Analytical Mindset
8 17 (1.77%) EPoS
9 15 (1.56%) Fat Client
9 15 (1.56%) Thin Client
10 11 (1.15%) Public Cloud
11 9 (0.94%) Blackberry
12 7 (0.73%) iPad
12 7 (0.73%) Linux Command Line
13 6 (0.63%) Enterprise Software
13 6 (0.63%) iPhone
13 6 (0.63%) Private Cloud
14 5 (0.52%) Replication
14 5 (0.52%) Smartphone
15 4 (0.42%) Learning Management System
Operating Systems
1 597 (62.19%) Windows
2 285 (29.69%) Windows Server
3 200 (20.83%) Linux
4 139 (14.48%) Windows 7
5 138 (14.38%) Windows 10
6 132 (13.75%) Windows Server 2012
7 95 (9.90%) Windows Server 2008
8 72 (7.50%) Windows 8
9 69 (7.19%) Unix
10 19 (1.98%) Mac OS X
10 19 (1.98%) Windows XP
11 15 (1.56%) Android
12 14 (1.46%) Red Hat Enterprise Linux
13 12 (1.25%) AIX
14 11 (1.15%) Apple iOS
15 9 (0.94%) Solaris
16 7 (0.73%) CentOS
16 7 (0.73%) HPUX
16 7 (0.73%) Ubuntu
17 6 (0.63%) Windows Server 2003
Processes & Methodologies
1 151 (15.73%) ITIL
2 138 (14.38%) Problem-Solving
3 68 (7.08%) Infrastructure Engineering
4 35 (3.65%) Agile Software Development
5 31 (3.23%) CRM
6 29 (3.02%) Time Management
7 28 (2.92%) Service Delivery
8 27 (2.81%) Asset Management
8 27 (2.81%) DevOps
9 24 (2.50%) Migration
10 22 (2.29%) Mentoring
11 21 (2.19%) Incident Management
12 19 (1.98%) Investment Management
13 18 (1.88%) Problem Management
13 18 (1.88%) Service Management
14 16 (1.67%) Disaster Recovery
15 15 (1.56%) Change Management
16 14 (1.46%) MVC
16 14 (1.46%) Root Cause Analysis
17 13 (1.35%) Open Source
Programming Languages
1 225 (23.44%) SQL
2 53 (5.52%) C#
3 39 (4.06%) Java
4 36 (3.75%) JavaScript
5 30 (3.13%) PowerShell
6 20 (2.08%) Python
7 13 (1.35%) Bash Shell
7 13 (1.35%) PHP
8 12 (1.25%) Perl
9 10 (1.04%) C++
9 10 (1.04%) Shell Script
10 9 (0.94%) T-SQL
11 8 (0.83%) C
11 8 (0.83%) VB.NET
12 7 (0.73%) VB
13 3 (0.31%) Groovy
13 3 (0.31%) Java 8
13 3 (0.31%) VBScript
14 2 (0.21%) Ruby
14 2 (0.21%) TypeScript
Qualifications
1 75 (7.81%) Microsoft Certification
2 67 (6.98%) Degree
3 58 (6.04%) Cisco Certification
4 56 (5.83%) MCSE
5 54 (5.63%) CCNA
6 30 (3.13%) MCP
7 29 (3.02%) VMware Certified Professional (VCP)
8 26 (2.71%) ITIL Certification
9 25 (2.60%) MCSA
10 21 (2.19%) A+ Certification
11 17 (1.77%) Security Cleared
12 15 (1.56%) DBS Check
12 15 (1.56%) MCITP
13 12 (1.25%) Network+ Certification
14 11 (1.15%) SC Cleared
15 10 (1.04%) CCNP
16 9 (0.94%) Computer Science Degree
17 7 (0.73%) HNC
18 6 (0.63%) HND
18 6 (0.63%) MCTS
Quality Assurance & Compliance
1 52 (5.42%) SLA
2 7 (0.73%) GDPR
3 6 (0.63%) ISO/IEC 20000
3 6 (0.63%) ISO/IEC 27001
4 4 (0.42%) PMO
4 4 (0.42%) QA
5 2 (0.21%) DICOM
5 2 (0.21%) HL7
6 1 (0.10%) ISO 22301
6 1 (0.10%) PCI DSS
6 1 (0.10%) Sarbanes-Oxley
System Software
1 386 (40.21%) Active Directory
2 132 (13.75%) VMware Infrastructure
3 121 (12.60%) Hyper-V
4 31 (3.23%) vSphere
5 26 (2.71%) XenApp
6 19 (1.98%) XenDesktop
7 16 (1.67%) vCloud
8 11 (1.15%) VirtualBox
8 11 (1.15%) VMware ESXi
9 10 (1.04%) Virtual Machines
10 5 (0.52%) Docker
11 4 (0.42%) Microsoft Virtual Server
11 4 (0.42%) Virtual Desktop
11 4 (0.42%) Virtual Servers
12 3 (0.31%) Firmware
12 3 (0.31%) ProxySG
12 3 (0.31%) UAG
12 3 (0.31%) XenServer
13 2 (0.21%) KVM
13 2 (0.21%) pfSense
Systems Management
1 58 (6.04%) SCCM
2 21 (2.19%) SCOM
3 11 (1.15%) Ansible
3 11 (1.15%) Backup Exec
4 10 (1.04%) Puppet
5 8 (0.83%) WSUS
6 7 (0.73%) Norton AntiVirus
7 6 (0.63%) Terraform
8 5 (0.52%) Microsoft Data Protection Manager
8 5 (0.52%) Nagios
8 5 (0.52%) SCVMM
8 5 (0.52%) Single Sign-On
9 4 (0.42%) Cisco CUCM
9 4 (0.42%) Grafana
9 4 (0.42%) Icinga
9 4 (0.42%) NetBackup
9 4 (0.42%) Opscode Chef
9 4 (0.42%) SCSM
10 3 (0.31%) Cisco UCCX
10 3 (0.31%) Microsoft Intune
Vendors
1 363 (37.81%) Microsoft
2 220 (22.92%) VMware
3 92 (9.58%) Cisco
4 73 (7.60%) Citrix
5 48 (5.00%) Apple
6 43 (4.48%) Oracle
7 21 (2.19%) Red Hat
8 19 (1.98%) Dell
8 19 (1.98%) HP
9 17 (1.77%) Intel
9 17 (1.77%) Ivanti
10 14 (1.46%) Capita
10 14 (1.46%) SolarWinds
11 13 (1.35%) CheckPoint
11 13 (1.35%) IBM
12 12 (1.25%) Juniper
12 12 (1.25%) Remedy
12 12 (1.25%) ServiceNow
12 12 (1.25%) Sophos
13 11 (1.15%) Symantec