Period
to 23 June 2018

The median contractor rate for a 1st/2nd Line Support was £120 per day in advertised job vacancies in the UK excluding London during the 6 months to 23 June 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

1st/2nd Line Support
UK > UK excluding London
6 months to
23 Jun 2018
Same period 2017 Same period 2016
Rank 501 465 520
Rank change year-on-year -36 +55 -93
Contract jobs requiring a 1st/2nd Line Support 143 149 168
As % of all contract IT jobs advertised in the UK excluding London 0.27% 0.30% 0.28%
As % of the Job Titles category 0.28% 0.32% 0.29%
Number of daily rates quoted 68 77 60
UK excluding London median daily rate £120 £140 £148
Median daily rate % change year-on-year -14.29% -5.08% +15.69%
10th Percentile £97 £99 £105
90th Percentile £200 £194 £219
UK median daily rate £140 £150 £150
% change year-on-year -6.67% - +15.38%
Number of hourly rates quoted 44 37 59
UK excluding London median hourly rate £15.00 £14.50 £14.50
Median hourly rate % change year-on-year +3.45% - +11.54%
10th Percentile £10.50 £10.50 £10.20
90th Percentile £27.03 £18.75 £19.38
UK median hourly rate £15.37 £14.50 £14.50
% change year-on-year +6.00% - -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK excluding London
Contract vacancies in the UK excluding London with a recognized job title 50,370 46,890 57,651
% of contract IT jobs with a recognized job title 94.90% 95.06% 95.16%
Number of daily rates quoted 30,499 28,340 34,994
UK excluding London median daily rate £413 £400 £388
Median daily rate % change year-on-year +3.13% +3.23% +3.33%
10th Percentile £250 £225 £230
90th Percentile £568 £545 £540
UK median daily rate £450 £425 £423
% change year-on-year +5.88% +0.59% +5.63%
Number of hourly rates quoted 2,321 2,325 2,477
UK excluding London median hourly rate £17.50 £17.58 £19.63
Median hourly rate % change year-on-year -0.46% -10.42% +17.16%
10th Percentile £10.75 £10.50 £10.41
90th Percentile £47.50 £48.75 £47.77
UK median hourly rate £18.00 £18.70 £20.00
% change year-on-year -3.74% -6.50% +14.29%

1st/2nd Line Support
Job Vacancy Trend in the UK excluding London

Job postings that featured 1st/2nd Line Support in the job title as a percentage of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 1st/2nd Line Support in the UK excluding London

1st/2nd Line Support
Contractor Daily Rate Trend in the UK excluding London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st/2nd Line Support in the UK excluding London.

Contractor daily rate trend for 1st/2nd Line Support in the UK excluding London

1st/2nd Line Support
Contractor Daily Rate Histogram in the UK excluding London

The daily rate distribution of IT jobs citing 1st/2nd Line Support in the UK excluding London over the 6 months to 23 June 2018.

Contractor daily rate histogram for 1st/2nd Line Support in the UK excluding London

1st/2nd Line Support
Contractor Hourly Rate Trend in the UK excluding London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st/2nd Line Support in the UK excluding London.

Contractor hourly rate trend for 1st/2nd Line Support in the UK excluding London

1st/2nd Line Support
Contractor Hourly Rate Histogram in the UK excluding London

The hourly rate distribution of IT jobs citing 1st/2nd Line Support in the UK excluding London over the 6 months to 23 June 2018.

Contractor hourly rate histogram for 1st/2nd Line Support in the UK excluding London

1st/2nd Line Support
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st/2nd Line Support within the UK excluding London region over the 6 months to 23 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -17 52 £120 -20.00% 9
North of England -33 30 £133 +6.00% 10
Midlands -12 21 £110 -35.29% 2
West Midlands -14 17 £100 -41.18% 1
South West +4 16 £165 +17.86% 1
East of England -6 16 £118 -4.08% 4
North West -20 14 £160 +28.00% 5
Yorkshire -23 14 £125 - 4
East Midlands 0 4 £115 -17.86% 1
Wales -10 4 - -
Scotland -43 4 £118 +8.05%
North East +2 2 £120 +3.23% 1
1st/2nd Line Support
UK

1st/2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the UK excluding London

For the 6 months to 23 June 2018, 1st/2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the UK excluding London region featuring 1st/2nd Line Support in the job title.

1 94 (65.73%) Windows
2 81 (56.64%) Active Directory
3 55 (38.46%) Microsoft
4 46 (32.17%) Windows 7
5 38 (26.57%) Windows 10
6 36 (25.17%) Microsoft Office
7 34 (23.78%) Office 365
8 30 (20.98%) ITIL
9 28 (19.58%) MS Exchange
10 23 (16.08%) SLA
11 17 (11.89%) Windows Server
12 16 (11.19%) Microsoft Excel
13 15 (10.49%) Skype
13 15 (10.49%) Skype for Business
14 14 (9.79%) Citrix
14 14 (9.79%) Change Management
15 13 (9.09%) Microsoft PowerPoint
15 13 (9.09%) Exchange Server 2010
16 12 (8.39%) iPhone
16 12 (8.39%) Windows Server 2008
17 10 (6.99%) VMware
17 10 (6.99%) DNS
17 10 (6.99%) Problem Management
17 10 (6.99%) SCCM
17 10 (6.99%) Windows Server 2012
18 9 (6.29%) Time Management
18 9 (6.29%) Android
18 9 (6.29%) LAN
18 9 (6.29%) WAN
18 9 (6.29%) Self-Motivation

1st/2nd Line Support Skill Set
Co-occurring IT Skills in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 28 (19.58%) MS Exchange
2 15 (10.49%) Skype for Business
3 13 (9.09%) Exchange Server 2010
4 6 (4.20%) SharePoint
5 2 (1.40%) Exchange Server 2003
5 2 (1.40%) Exchange Server 2013
6 1 (0.70%) Blackberry Enterprise Server
6 1 (0.70%) IBM Notes
6 1 (0.70%) IIS
6 1 (0.70%) SharePoint Server
6 1 (0.70%) Tomcat
6 1 (0.70%) WebSphere
Applications
1 36 (25.17%) Microsoft Office
2 16 (11.19%) Microsoft Excel
3 13 (9.09%) Microsoft PowerPoint
4 2 (1.40%) Microsoft Project
Business Applications
1 1 (0.70%) assyst
1 1 (0.70%) Dynamics NAV
Cloud Services
1 34 (23.78%) Office 365
2 4 (2.80%) OneDrive
3 2 (1.40%) G Suite
3 2 (1.40%) Microsoft Azure
4 1 (0.70%) Amazon AWS
4 1 (0.70%) Yammer
Communications & Networking
1 15 (10.49%) Skype
2 10 (6.99%) DNS
3 9 (6.29%) LAN
3 9 (6.29%) WAN
4 8 (5.59%) DHCP
4 8 (5.59%) TCP/IP
4 8 (5.59%) VPN
5 7 (4.90%) VoIP
6 5 (3.50%) Firewall
6 5 (3.50%) Remote Desktop
6 5 (3.50%) SMS
7 4 (2.80%) SAN
8 3 (2.10%) Internet
8 3 (2.10%) SMTP
9 2 (1.40%) HTTP
9 2 (1.40%) Network Security
10 1 (0.70%) FTP
10 1 (0.70%) Intranet
10 1 (0.70%) NetScaler
10 1 (0.70%) VLAN
Database & Business Intelligence
1 2 (1.40%) SQL Server
2 1 (0.70%) Data Warehouse
2 1 (0.70%) DB2
2 1 (0.70%) SQL Server Integration Services
Development Applications
1 1 (0.70%) MSI
1 1 (0.70%) WinDbg
General
1 7 (4.90%) Finance
2 4 (2.80%) Law
2 4 (2.80%) Telecoms
3 3 (2.10%) Banking
4 2 (1.40%) Investment Banking
4 2 (1.40%) Pharmaceutical
4 2 (1.40%) Publishing
4 2 (1.40%) Retail
5 1 (0.70%) Advertising
Libraries, Frameworks & Software Standards
1 2 (1.40%) Software Packaging
2 1 (0.70%) LDAP
2 1 (0.70%) Web Services
Miscellaneous
1 12 (8.39%) iPhone
2 9 (6.29%) Self-Motivation
3 8 (5.59%) Smartphone
4 5 (3.50%) iPad
5 4 (2.80%) BYOD
5 4 (2.80%) Video Conferencing
6 3 (2.10%) Blackberry
6 3 (2.10%) Data Centre
6 3 (2.10%) Management Information System
6 3 (2.10%) NHS
7 2 (1.40%) Analytical Skills
8 1 (0.70%) CCTV
8 1 (0.70%) Driving Licence
8 1 (0.70%) Fat Client
8 1 (0.70%) Fintech
8 1 (0.70%) Thin Client
Operating Systems
1 94 (65.73%) Windows
2 46 (32.17%) Windows 7
3 38 (26.57%) Windows 10
4 17 (11.89%) Windows Server
5 12 (8.39%) Windows Server 2008
6 10 (6.99%) Windows Server 2012
7 9 (6.29%) Android
8 7 (4.90%) Windows 8
9 6 (4.20%) Windows XP
10 4 (2.80%) Apple iOS
10 4 (2.80%) Windows Server 2003
11 1 (0.70%) AIX
11 1 (0.70%) Linux
11 1 (0.70%) Unix
11 1 (0.70%) Windows Mobile
Processes & Methodologies
1 30 (20.98%) ITIL
2 14 (9.79%) Change Management
3 10 (6.99%) Problem Management
4 9 (6.29%) Time Management
5 8 (5.59%) Problem-Solving
6 7 (4.90%) Incident Management
7 6 (4.20%) Service Delivery
8 4 (2.80%) Migration
9 3 (2.10%) Asset Management
9 3 (2.10%) Ticket Management
10 2 (1.40%) Business Continuity
10 2 (1.40%) Change Control
10 2 (1.40%) Information Security
10 2 (1.40%) Server Building
10 2 (1.40%) Server Virtualisation
10 2 (1.40%) Trend Analysis
11 1 (0.70%) Knowledge Management
11 1 (0.70%) Logistics
11 1 (0.70%) Stakeholder Management
11 1 (0.70%) Workflow
Programming Languages
1 4 (2.80%) SQL
Qualifications
1 8 (5.59%) Security Cleared
2 7 (4.90%) Microsoft Certification
2 7 (4.90%) SC Cleared
3 4 (2.80%) MCP
4 2 (1.40%) Cisco Certification
4 2 (1.40%) DBS Check
4 2 (1.40%) Degree
4 2 (1.40%) ITIL Certification
4 2 (1.40%) ITIL Foundation Certificate
5 1 (0.70%) DV Cleared
5 1 (0.70%) HNC
5 1 (0.70%) HND
5 1 (0.70%) MCSA
5 1 (0.70%) MCSE
Quality Assurance & Compliance
1 23 (16.08%) SLA
2 1 (0.70%) PMO
2 1 (0.70%) QA
System Software
1 81 (56.64%) Active Directory
2 6 (4.20%) VMware Infrastructure
3 4 (2.80%) Terminal Services
4 3 (2.10%) Hyper-V
5 2 (1.40%) XenApp
Systems Management
1 10 (6.99%) SCCM
2 1 (0.70%) Backup Exec
2 1 (0.70%) McAfee ePO
2 1 (0.70%) Perfmon
2 1 (0.70%) Systems Management Server (SMS)
2 1 (0.70%) Tivoli
2 1 (0.70%) WSUS
Vendors
1 55 (38.46%) Microsoft
2 14 (9.79%) Citrix
3 10 (6.99%) VMware
4 8 (5.59%) HP
5 7 (4.90%) Apple
6 6 (4.20%) Adobe
6 6 (4.20%) Cisco
7 4 (2.80%) Dell
7 4 (2.80%) Google
8 3 (2.10%) Aruba
8 3 (2.10%) McAfee
8 3 (2.10%) NETGEAR
8 3 (2.10%) Sony
9 2 (1.40%) Mitel
9 2 (1.40%) ServiceNow
9 2 (1.40%) Sophos
9 2 (1.40%) Tandberg
10 1 (0.70%) Altiris
10 1 (0.70%) NetApp
10 1 (0.70%) Symantec