Period
to 22 February 2018

The median contractor rate for a 1st/2nd Line Support was £125 per day in advertised job vacancies in the UK excluding London during the 6 months to 22 February 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

1st/2nd Line Support
UK > UK excluding London
6 months to
22 Feb 2018
Same period 2017 Same period 2016
Rank 473 449 456
Rank change year-on-year -24 +7 -76
Contract jobs requiring a 1st/2nd Line Support 170 192 213
As % of all contract IT jobs advertised in the UK excluding London 0.32% 0.37% 0.35%
As % of the Job Titles category 0.34% 0.39% 0.37%
Number of daily rates quoted 76 109 80
UK excluding London median daily rate £125 £150 £130
Median daily rate % change year-on-year -16.67% +15.38% -13.33%
10th Percentile £100 £107 £95
90th Percentile £176 £204 £247
UK median daily rate £135 £150 £140
% change year-on-year -10.00% +7.14% -6.67%
Number of hourly rates quoted 61 44 85
UK excluding London median hourly rate £13.50 £14.00 £14.50
Median hourly rate % change year-on-year -3.57% -3.45% +9.43%
10th Percentile £10.50 £10.25 £10.22
90th Percentile £17.63 £22.63 £19.38
UK median hourly rate £14.88 £14.50 £14.00
% change year-on-year +2.59% +3.57% -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK excluding London
Contract vacancies in the UK excluding London with a recognized job title 49,865 49,693 57,697
% of contract IT jobs with a recognized job title 94.85% 94.79% 95.05%
Number of daily rates quoted 30,675 30,564 34,611
UK excluding London median daily rate £400 £400 £383
Median daily rate % change year-on-year - +4.58% +2.00%
10th Percentile £225 £215 £226
90th Percentile £575 £550 £538
UK median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 2,165 2,614 2,952
UK excluding London median hourly rate £17.50 £17.50 £18.50
Median hourly rate % change year-on-year - -5.41% +12.12%
10th Percentile £10.63 £10.50 £10.31
90th Percentile £48.00 £46.99 £47.50
UK median hourly rate £18.70 £18.00 £19.00
% change year-on-year +3.89% -5.26% +15.15%

1st/2nd Line Support
Job Vacancy Trend in the UK excluding London

Job postings that featured 1st/2nd Line Support in the job title as a percentage of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 1st/2nd Line Support in the UK excluding London

1st/2nd Line Support
Contractor Daily Rate Trend in the UK excluding London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st/2nd Line Support in the UK excluding London.

Contractor daily rate trend for 1st/2nd Line Support in the UK excluding London

1st/2nd Line Support
Contractor Daily Rate Histogram in the UK excluding London

The daily rate distribution of IT jobs citing 1st/2nd Line Support in the UK excluding London over the 6 months to 22 February 2018.

Contractor daily rate histogram for 1st/2nd Line Support in the UK excluding London

1st/2nd Line Support
Contractor Hourly Rate Trend in the UK excluding London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st/2nd Line Support in the UK excluding London.

Contractor hourly rate trend for 1st/2nd Line Support in the UK excluding London

1st/2nd Line Support
Contractor Hourly Rate Histogram in the UK excluding London

The hourly rate distribution of IT jobs citing 1st/2nd Line Support in the UK excluding London over the 6 months to 22 February 2018.

Contractor hourly rate histogram for 1st/2nd Line Support in the UK excluding London

1st/2nd Line Support
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st/2nd Line Support within the UK excluding London region over the 6 months to 22 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +1 63 £120 -22.58% 16
North of England +31 44 £125 - 13
Yorkshire +8 31 £125 +4.17% 7
South West -6 22 £168 +1.52% 5
Midlands +13 21 £110 -33.33% 9
West Midlands +8 14 £110 -37.14% 4
North West -8 9 £180 +16.13% 5
East of England -9 9 £118 -9.62% 12
East Midlands -1 7 £115 -25.81% 5
Wales -9 7 - - 2
Scotland -15 5 £130 -1.89%
North East +49 4 £128 -15.00% 1
1st/2nd Line Support
UK

1st/2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the UK excluding London

For the 6 months to 22 February 2018, 1st/2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the UK excluding London region featuring 1st/2nd Line Support in the job title.

1 128 (75.29%) Windows
2 109 (64.12%) Active Directory
3 76 (44.71%) Windows 7
4 68 (40.00%) Microsoft
5 49 (28.82%) Windows 10
6 47 (27.65%) Microsoft Office
7 41 (24.12%) Office 365
8 34 (20.00%) ITIL
9 29 (17.06%) Windows Server
10 28 (16.47%) SCCM
11 24 (14.12%) MS Exchange
12 22 (12.94%) Windows Server 2008
13 20 (11.76%) Windows Server 2012
14 16 (9.41%) SLA
14 16 (9.41%) Microsoft Certification
15 15 (8.82%) Citrix
15 15 (8.82%) Microsoft Excel
15 15 (8.82%) Smartphone
15 15 (8.82%) Windows 8
16 14 (8.24%) WAN
16 14 (8.24%) LAN
16 14 (8.24%) Apple
17 13 (7.65%) SharePoint
17 13 (7.65%) Security Cleared
18 12 (7.06%) Exchange Server 2010
18 12 (7.06%) VMware
18 12 (7.06%) SC Cleared
18 12 (7.06%) Microsoft PowerPoint
19 11 (6.47%) Internet
19 11 (6.47%) Android

1st/2nd Line Support Skill Set
Co-occurring IT Skills in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (14.12%) MS Exchange
2 13 (7.65%) SharePoint
3 12 (7.06%) Exchange Server 2010
4 6 (3.53%) IIS
4 6 (3.53%) SharePoint Server
5 4 (2.35%) Skype for Business
6 3 (1.76%) Exchange Server 2007
7 2 (1.18%) Blackberry Enterprise Server
7 2 (1.18%) Exchange Server 2003
8 1 (0.59%) Tomcat
Applications
1 47 (27.65%) Microsoft Office
2 15 (8.82%) Microsoft Excel
3 12 (7.06%) Microsoft PowerPoint
4 1 (0.59%) Microsoft Project
Cloud Services
1 41 (24.12%) Office 365
2 5 (2.94%) Microsoft Azure
3 1 (0.59%) Amazon AWS
3 1 (0.59%) Azure Active Directory
3 1 (0.59%) IaaS
3 1 (0.59%) OneDrive
3 1 (0.59%) PaaS
3 1 (0.59%) SaaS
Communications & Networking
1 14 (8.24%) LAN
1 14 (8.24%) WAN
2 11 (6.47%) Internet
3 10 (5.88%) TCP/IP
4 9 (5.29%) DNS
4 9 (5.29%) Remote Desktop
4 9 (5.29%) VPN
5 8 (4.71%) DHCP
6 6 (3.53%) SMS
6 6 (3.53%) VoIP
7 4 (2.35%) Firewall
7 4 (2.35%) Skype
8 3 (1.76%) SAN
8 3 (1.76%) Wi-Fi
9 2 (1.18%) Wireless
10 1 (0.59%) CTI
10 1 (0.59%) NAS
10 1 (0.59%) NetScaler
10 1 (0.59%) Network Security
10 1 (0.59%) VLAN
Database & Business Intelligence
1 1 (0.59%) Amazon RDS
1 1 (0.59%) SQL Server Integration Services
General
1 7 (4.12%) Finance
2 5 (2.94%) Manufacturing
3 4 (2.35%) Law
4 2 (1.18%) Legal
4 2 (1.18%) Retail
4 2 (1.18%) Telecoms
5 1 (0.59%) Banking
5 1 (0.59%) Investment Banking
5 1 (0.59%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 1 (0.59%) Software Packaging
Miscellaneous
1 15 (8.82%) Smartphone
2 7 (4.12%) Driving Licence
3 6 (3.53%) iPad
4 5 (2.94%) Blackberry
5 4 (2.35%) Data Centre
5 4 (2.35%) iPhone
5 4 (2.35%) Video Conferencing
6 3 (1.76%) Analytical Skills
6 3 (1.76%) Handset
7 2 (1.18%) BYOD
7 2 (1.18%) NHS
8 1 (0.59%) Life Science
8 1 (0.59%) Management Information System
8 1 (0.59%) Replication
Operating Systems
1 128 (75.29%) Windows
2 76 (44.71%) Windows 7
3 49 (28.82%) Windows 10
4 29 (17.06%) Windows Server
5 22 (12.94%) Windows Server 2008
6 20 (11.76%) Windows Server 2012
7 15 (8.82%) Windows 8
8 11 (6.47%) Android
9 9 (5.29%) Windows Server 2003
10 7 (4.12%) Windows XP
11 3 (1.76%) Apple iOS
12 2 (1.18%) Mac OS X
13 1 (0.59%) Mac OS
Processes & Methodologies
1 34 (20.00%) ITIL
2 8 (4.71%) Time Management
3 7 (4.12%) Change Management
3 7 (4.12%) Migration
4 6 (3.53%) Problem Management
4 6 (3.53%) Security Monitoring
4 6 (3.53%) Security Operations
4 6 (3.53%) Server Patching
4 6 (3.53%) Software Distribution
5 4 (2.35%) Service Delivery
6 3 (1.76%) Incident Management
6 3 (1.76%) Mobile Device Management
7 2 (1.18%) Asset Management
7 2 (1.18%) Change Control
7 2 (1.18%) Hardware Maintenance
7 2 (1.18%) Project Management
7 2 (1.18%) Software Licensing
7 2 (1.18%) Ticket Management
8 1 (0.59%) Information Management
8 1 (0.59%) Stakeholder Management
Programming Languages
1 2 (1.18%) SQL
Qualifications
1 16 (9.41%) Microsoft Certification
2 13 (7.65%) Security Cleared
3 12 (7.06%) SC Cleared
4 6 (3.53%) DV Cleared
5 5 (2.94%) MCP
6 4 (2.35%) MCSA
7 2 (1.18%) A+ Certification
7 2 (1.18%) ITIL Certification
7 2 (1.18%) ITIL Foundation Certificate
8 1 (0.59%) CCENT
8 1 (0.59%) Cisco Certification
8 1 (0.59%) DBS Check
8 1 (0.59%) MCSE
Quality Assurance & Compliance
1 16 (9.41%) SLA
2 1 (0.59%) PMO
2 1 (0.59%) QA
System Software
1 109 (64.12%) Active Directory
2 6 (3.53%) VMware Infrastructure
3 3 (1.76%) Terminal Services
4 2 (1.18%) Hyper-V
4 2 (1.18%) XenApp
5 1 (0.59%) VMware Workstation
5 1 (0.59%) XenServer
Systems Management
1 28 (16.47%) SCCM
2 6 (3.53%) McAfee ePO
3 1 (0.59%) AirWatch
3 1 (0.59%) Backup Exec
Vendors
1 68 (40.00%) Microsoft
2 15 (8.82%) Citrix
3 14 (8.24%) Apple
4 12 (7.06%) VMware
5 7 (4.12%) HP
5 7 (4.12%) McAfee
6 4 (2.35%) Adobe
7 3 (1.76%) Avaya
7 3 (1.76%) Dell
8 2 (1.18%) Aruba
8 2 (1.18%) Cisco
8 2 (1.18%) IBM
8 2 (1.18%) NETGEAR
8 2 (1.18%) Remedy
9 1 (0.59%) Bomgar
9 1 (0.59%) Capita
9 1 (0.59%) Meraki
9 1 (0.59%) MobileIron
9 1 (0.59%) ServiceNow