Period
to 18 December 2018

The median contractor rate for a 1st/2nd Line Support was £150 per day in advertised job vacancies in the UK excluding London during the 6 months to 18 December 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

1st/2nd Line Support
UK > UK excluding London
6 months to
18 Dec 2018
Same period 2017 Same period 2016
Rank 467 472 461
Rank change year-on-year +5 -11 -13
Contract jobs requiring a 1st/2nd Line Support 214 178 207
As % of all contract IT jobs advertised in the UK excluding London 0.38% 0.33% 0.37%
As % of the Job Titles category 0.40% 0.35% 0.39%
Number of daily rates quoted 113 80 108
UK excluding London median daily rate £150 £125 £154
Median daily rate % change year-on-year +20.00% -18.70% +23.00%
10th Percentile £108 £100 £104
90th Percentile £200 £188 £220
UK median daily rate £150 £138 £150
% change year-on-year +9.09% -8.33% +7.14%
Number of hourly rates quoted 50 66 50
UK excluding London median hourly rate £14.00 £14.00 £13.25
Median hourly rate % change year-on-year - +5.66% -9.68%
10th Percentile £10.60 £10.77 £10.24
90th Percentile £18.00 £19.75 £23.75
UK median hourly rate £14.50 £14.00 £14.25
% change year-on-year +3.57% -1.75% -1.72%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK excluding London
Contract vacancies in the UK excluding London with a recognized job title 52,966 50,973 52,581
% of contract IT jobs with a recognized job title 94.84% 95.05% 94.78%
Number of daily rates quoted 32,721 31,362 32,404
UK excluding London median daily rate £425 £400 £398
Median daily rate % change year-on-year +6.25% +0.63% +6.00%
10th Percentile £250 £225 £220
90th Percentile £575 £563 £550
UK median daily rate £450 £450 £425
% change year-on-year - +5.88% +3.66%
Number of hourly rates quoted 2,357 2,262 2,639
UK excluding London median hourly rate £17.50 £17.76 £17.50
Median hourly rate % change year-on-year -1.44% +1.46% -
10th Percentile £10.75 £10.57 £10.30
90th Percentile £48.75 £47.50 £45.77
UK median hourly rate £18.53 £18.70 £18.00
% change year-on-year -0.91% +3.89% -

1st/2nd Line Support
Job Vacancy Trend in the UK excluding London

Job postings that featured 1st/2nd Line Support in the job title as a percentage of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 1st/2nd Line Support in the UK excluding London

1st/2nd Line Support
Contractor Daily Rate Trend in the UK excluding London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st/2nd Line Support in the UK excluding London.

Contractor daily rate trend for 1st/2nd Line Support in the UK excluding London

1st/2nd Line Support
Contractor Daily Rate Histogram in the UK excluding London

The daily rate distribution of IT jobs citing 1st/2nd Line Support in the UK excluding London over the 6 months to 18 December 2018.

Contractor daily rate histogram for 1st/2nd Line Support in the UK excluding London

1st/2nd Line Support
Contractor Hourly Rate Trend in the UK excluding London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st/2nd Line Support in the UK excluding London.

Contractor hourly rate trend for 1st/2nd Line Support in the UK excluding London

1st/2nd Line Support
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st/2nd Line Support within the UK excluding London region over the 6 months to 18 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +6 72 £150 +25.00% 12
North of England -14 52 £130 +4.00% 9
East of England +14 32 £150 +7.14% 4
North West +8 32 £145 -3.33% 5
Midlands -7 26 £150 +36.36% 6
West Midlands -24 21 £148 +34.09% 2
Yorkshire -24 18 £125 - 4
South West -27 17 £140 -16.42% 5
Scotland -2 11 £120 -7.69% 1
East Midlands +12 5 £168 +66.67% 4
Wales -33 3 £170 +7.94% 1
North East -7 2 £108 -16.63%
Northern Ireland - 1 - -
1st/2nd Line Support
UK

1st/2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the UK excluding London

For the 6 months to 18 December 2018, 1st/2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the UK excluding London region featuring 1st/2nd Line Support in the job title.

1 168 (78.50%) Windows
2 138 (64.49%) Active Directory
3 93 (43.46%) Microsoft
4 62 (28.97%) Microsoft Office
5 58 (27.10%) Windows 7
6 54 (25.23%) Windows 10
7 46 (21.50%) Office 365
8 41 (19.16%) ITIL
9 34 (15.89%) MS Exchange
10 26 (12.15%) Windows Server
11 24 (11.21%) Windows Server 2008
12 18 (8.41%) VMware
13 17 (7.94%) SQL
14 16 (7.48%) TCP/IP
15 15 (7.01%) SLA
16 14 (6.54%) DNS
16 14 (6.54%) Citrix
16 14 (6.54%) Microsoft Certification
16 14 (6.54%) SCCM
16 14 (6.54%) Windows Server 2012
17 13 (6.07%) WAN
17 13 (6.07%) LAN
18 12 (5.61%) VPN
19 11 (5.14%) Problem-Solving
19 11 (5.14%) DHCP
19 11 (5.14%) Finance
19 11 (5.14%) Android
20 10 (4.67%) Manufacturing
21 9 (4.21%) Service Management
21 9 (4.21%) VMware Infrastructure

1st/2nd Line Support Skill Set
Co-occurring IT Skills in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 34 (15.89%) MS Exchange
2 7 (3.27%) Exchange Server 2010
2 7 (3.27%) SharePoint
3 4 (1.87%) Exchange Server 2007
3 4 (1.87%) IIS
3 4 (1.87%) Skype for Business
4 3 (1.40%) Exchange Server 2003
4 3 (1.40%) IBM Notes
4 3 (1.40%) SharePoint Server
5 2 (0.93%) CMS
5 2 (0.93%) Drupal
5 2 (0.93%) WordPress
6 1 (0.47%) Blackberry Enterprise Server
6 1 (0.47%) Exchange Server 2013
Applications
1 62 (28.97%) Microsoft Office
2 8 (3.74%) Microsoft Excel
3 5 (2.34%) Microsoft PowerPoint
4 2 (0.93%) MS Visio
4 2 (0.93%) Photoshop
5 1 (0.47%) Adobe Illustrator
5 1 (0.47%) Adobe Premiere
Business Applications
1 1 (0.47%) Dynamics CRM
Cloud Services
1 46 (21.50%) Office 365
2 7 (3.27%) Microsoft Azure
3 6 (2.80%) Azure Active Directory
4 2 (0.93%) G Suite
5 1 (0.47%) Mimecast
5 1 (0.47%) OneDrive
Communications & Networking
1 16 (7.48%) TCP/IP
2 14 (6.54%) DNS
3 13 (6.07%) LAN
3 13 (6.07%) WAN
4 12 (5.61%) VPN
5 11 (5.14%) DHCP
6 8 (3.74%) VoIP
7 7 (3.27%) Remote Desktop
8 5 (2.34%) Internet
8 5 (2.34%) Skype
9 4 (1.87%) Network Security
10 3 (1.40%) Firewall
10 3 (1.40%) Intranet
10 3 (1.40%) VLAN
11 2 (0.93%) CTI
11 2 (0.93%) MPLS
11 2 (0.93%) PBX
11 2 (0.93%) SMS
11 2 (0.93%) Wireless
12 1 (0.47%) NetScaler
Database & Business Intelligence
1 3 (1.40%) SQL Server
2 2 (0.93%) SQL Server 2008
3 1 (0.47%) Crystal Reports
3 1 (0.47%) Data Warehouse
3 1 (0.47%) MySQL
General
1 11 (5.14%) Finance
2 10 (4.67%) Manufacturing
3 3 (1.40%) Banking
3 3 (1.40%) Retail
4 2 (0.93%) Advertising
5 1 (0.47%) Aerospace
5 1 (0.47%) Law
5 1 (0.47%) Marketing
5 1 (0.47%) Publishing
Libraries, Frameworks & Software Standards
1 2 (0.93%) HTML
2 1 (0.47%) .NET
2 1 (0.47%) 802.1X
2 1 (0.47%) ASP.NET
2 1 (0.47%) COM
2 1 (0.47%) LAMP
2 1 (0.47%) Software Packaging
2 1 (0.47%) Web Services
Miscellaneous
1 8 (3.74%) Analytical Skills
1 8 (3.74%) Self-Motivation
2 5 (2.34%) Driving Licence
2 5 (2.34%) iPhone
3 4 (1.87%) Blackberry
3 4 (1.87%) Management Information System
3 4 (1.87%) Smartphone
4 3 (1.40%) iPad
4 3 (1.40%) Life Science
4 3 (1.40%) NHS
4 3 (1.40%) Video Conferencing
5 2 (0.93%) Fat Client
5 2 (0.93%) PDA
5 2 (0.93%) Thin Client
6 1 (0.47%) AS400
6 1 (0.47%) CCTV
6 1 (0.47%) CMDB
6 1 (0.47%) e-Learning
6 1 (0.47%) Enterprise Software
6 1 (0.47%) Mainframe
Operating Systems
1 168 (78.50%) Windows
2 58 (27.10%) Windows 7
3 54 (25.23%) Windows 10
4 26 (12.15%) Windows Server
5 24 (11.21%) Windows Server 2008
6 14 (6.54%) Windows Server 2012
7 11 (5.14%) Android
8 8 (3.74%) Windows 8
9 7 (3.27%) Windows Server 2003
9 7 (3.27%) Windows XP
10 6 (2.80%) Apple iOS
11 2 (0.93%) Linux
11 2 (0.93%) Ubuntu
12 1 (0.47%) CentOS
12 1 (0.47%) Unix
12 1 (0.47%) Windows Phone
Processes & Methodologies
1 41 (19.16%) ITIL
2 11 (5.14%) Problem-Solving
3 9 (4.21%) Service Management
4 8 (3.74%) Incident Management
5 7 (3.27%) Data Protection
6 5 (2.34%) Asset Management
6 5 (2.34%) ITSM
6 5 (2.34%) Problem Management
7 4 (1.87%) Change Management
7 4 (1.87%) ITIL V3
7 4 (1.87%) Migration
7 4 (1.87%) Root Cause Analysis
7 4 (1.87%) Security Monitoring
7 4 (1.87%) Service Delivery
8 3 (1.40%) Email Filtering
8 3 (1.40%) Security Operations
8 3 (1.40%) Server Patching
8 3 (1.40%) Statistics
8 3 (1.40%) Test Scripting
8 3 (1.40%) Web Filtering
Programming Languages
1 17 (7.94%) SQL
2 6 (2.80%) VBA
3 2 (0.93%) PHP
4 1 (0.47%) JavaScript
4 1 (0.47%) PowerShell
4 1 (0.47%) Python
Qualifications
1 14 (6.54%) Microsoft Certification
2 8 (3.74%) A+ Certification
3 7 (3.27%) DV Cleared
3 7 (3.27%) SC Cleared
3 7 (3.27%) Security Cleared
4 6 (2.80%) MCP
4 6 (2.80%) MCSA
5 5 (2.34%) ITIL Foundation Certificate
5 5 (2.34%) MCSE
6 4 (1.87%) CCNA
6 4 (1.87%) Cisco Certification
6 4 (1.87%) Network+ Certification
7 3 (1.40%) Degree
7 3 (1.40%) MCDST
8 2 (0.93%) DBS Check
9 1 (0.47%) ITIL Certification
9 1 (0.47%) NVQ Level 3
Quality Assurance & Compliance
1 15 (7.01%) SLA
2 1 (0.47%) PMO
System Software
1 138 (64.49%) Active Directory
2 9 (4.21%) VMware Infrastructure
3 7 (3.27%) Hyper-V
4 3 (1.40%) Terminal Services
4 3 (1.40%) XenApp
5 1 (0.47%) BitLocker
5 1 (0.47%) Microsoft App-V
5 1 (0.47%) Virtual Machines
5 1 (0.47%) vSphere
5 1 (0.47%) XenDesktop
5 1 (0.47%) XenServer
Systems Management
1 14 (6.54%) SCCM
2 5 (2.34%) Backup Exec
3 3 (1.40%) McAfee ePO
4 2 (0.93%) Cisco CUCM
4 2 (0.93%) Cisco UCCX
4 2 (0.93%) OVSD
5 1 (0.47%) Microsoft Intune
5 1 (0.47%) NetVault Backup
5 1 (0.47%) OpenView
Vendors
1 93 (43.46%) Microsoft
2 18 (8.41%) VMware
3 14 (6.54%) Citrix
4 8 (3.74%) Avaya
5 7 (3.27%) Apple
5 7 (3.27%) Mitel
6 6 (2.80%) Cisco
6 6 (2.80%) HP
7 5 (2.34%) McAfee
7 5 (2.34%) Sophos
8 4 (1.87%) Adobe
8 4 (1.87%) Dell
9 3 (1.40%) Lotus
9 3 (1.40%) Symantec
9 3 (1.40%) Veeam
10 2 (0.93%) Bloomberg
10 2 (0.93%) Civica
10 2 (0.93%) IPFX
10 2 (0.93%) Ivanti
10 2 (0.93%) Wyse