Period
to 22 November 2017

The median contractor rate for a 1st/2nd Line Support was £128 per day in advertised job vacancies in the UK excluding London during the 6 months to 22 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

1st/2nd Line Support
UK > UK excluding London
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 453 462 428
Rank change year-on-year +9 -34 -47
Contract jobs requiring a 1st/2nd Line Support 186 210 257
As % of all contract IT jobs advertised in the UK excluding London 0.35% 0.36% 0.40%
As % of the Job Titles category 0.36% 0.38% 0.42%
Number of daily rates quoted 92 103 82
UK excluding London median daily rate £128 £155 £120
Median daily rate % change year-on-year -17.74% +29.17% -5.88%
10th Percentile £98 £105 £93
90th Percentile £188 £224 £289
UK median daily rate £140 £150 £140
% change year-on-year -6.67% +7.14% -3.45%
Number of hourly rates quoted 64 54 124
UK excluding London median hourly rate £14.20 £13.50 £14.50
Median hourly rate % change year-on-year +5.19% -6.90% +7.41%
10th Percentile £10.85 £10.16 £10.79
90th Percentile £20.00 £23.08 £19.50
UK median hourly rate £14.63 £14.75 £14.50
% change year-on-year -0.85% +1.72% +3.57%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK excluding London
Contract vacancies in the UK excluding London with a recognized job title 51135 54870 60704
% of contract IT jobs with a recognized job title 94.94% 94.77% 95.03%
Number of daily rates quoted 31318 33831 36315
UK excluding London median daily rate £400 £392 £375
Median daily rate % change year-on-year +2.04% +4.53% +3.45%
10th Percentile £223 £225 £225
90th Percentile £556 £550 £530
UK median daily rate £450 £425 £400
% change year-on-year +5.88% +6.25% -
Number of hourly rates quoted 2329 2665 3315
UK excluding London median hourly rate £17.50 £17.50 £17.77
Median hourly rate % change year-on-year - -1.52% +9.96%
10th Percentile £10.63 £10.25 £10.25
90th Percentile £47.50 £46.00 £44.50
UK median hourly rate £18.70 £18.00 £18.00
% change year-on-year +3.88% - +9.09%

1st/2nd Line Support
Job Vacancy Trend in the UK excluding London

Job postings that featured 1st/2nd Line Support in the job title as a percentage of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 1st/2nd Line Support in the UK excluding London

1st/2nd Line Support
Contractor Daily Rate Trend in the UK excluding London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st/2nd Line Support in the UK excluding London.

Contractor daily rate trend for 1st/2nd Line Support in the UK excluding London

1st/2nd Line Support
Contractor Daily Rate Histogram in the UK excluding London

The daily rate distribution of IT jobs citing 1st/2nd Line Support in the UK excluding London over the 6 months to 22 November 2017.

Contractor daily rate histogram for 1st/2nd Line Support in the UK excluding London

1st/2nd Line Support
Contractor Hourly Rate Trend in the UK excluding London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st/2nd Line Support in the UK excluding London.

Contractor hourly rate trend for 1st/2nd Line Support in the UK excluding London

1st/2nd Line Support
Contractor Hourly Rate Histogram in the UK excluding London

The hourly rate distribution of IT jobs citing 1st/2nd Line Support in the UK excluding London over the 6 months to 22 November 2017.

Contractor hourly rate histogram for 1st/2nd Line Support in the UK excluding London

1st/2nd Line Support
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st/2nd Line Support within the UK excluding London region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +14 56 £128 -19.05% 11
North of England +71 53 £125 - 7
Yorkshire +34 32 £125 +8.70% 1
Midlands +29 25 £110 -26.67% 4
South West -15 22 £168 -6.94% 4
North West +6 19 £180 +12.50% 6
West Midlands +34 17 £110 +2.33% 3
East of England -14 15 £115 -32.35% 7
Wales +9 9 £154 -6.82%
East Midlands -6 8 £101 -33.55% 1
Scotland -6 7 £115 -16.36%
North East +64 2 £129 -14.17%
1st/2nd Line Support
UK

1st/2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the UK excluding London

For the 6 months to 22 November 2017, 1st/2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the UK excluding London region featuring 1st/2nd Line Support in the job title.

1 151 (81.18%) Windows
2 117 (62.90%) Active Directory
3 96 (51.61%) Windows 7
4 77 (41.40%) Microsoft
5 57 (30.65%) Microsoft Office
6 56 (30.11%) Windows 10
7 42 (22.58%) Office 365
8 36 (19.35%) ITIL
9 35 (18.82%) Windows Server
10 27 (14.52%) Windows 8
11 25 (13.44%) SCCM
11 25 (13.44%) Windows Server 2008
12 23 (12.37%) MS Exchange
13 21 (11.29%) Windows Server 2012
14 17 (9.14%) Citrix
14 17 (9.14%) Microsoft Certification
15 16 (8.60%) WAN
15 16 (8.60%) VMware
16 15 (8.06%) Windows XP
16 15 (8.06%) LAN
17 14 (7.53%) Apple
18 13 (6.99%) DHCP
18 13 (6.99%) VPN
18 13 (6.99%) SLA
18 13 (6.99%) Android
19 12 (6.45%) DNS
19 12 (6.45%) Microsoft Excel
20 11 (5.91%) TCP/IP
20 11 (5.91%) Remote Desktop
21 10 (5.38%) Driving Licence

1st/2nd Line Support Skill Set
Co-occurring IT Skills in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (12.37%) MS Exchange
2 10 (5.38%) SharePoint
3 9 (4.84%) Exchange Server 2010
4 4 (2.15%) IIS
4 4 (2.15%) SharePoint Server
5 3 (1.61%) Blackberry Enterprise Server
5 3 (1.61%) Exchange Server 2003
5 3 (1.61%) Exchange Server 2007
5 3 (1.61%) Skype for Business
6 2 (1.08%) Exchange Server 2013
6 2 (1.08%) IBM Notes
6 2 (1.08%) WordPress
Applications
1 57 (30.65%) Microsoft Office
2 12 (6.45%) Microsoft Excel
3 9 (4.84%) Microsoft PowerPoint
4 1 (0.54%) Microsoft Project
Business Applications
1 2 (1.08%) Eikon
2 1 (0.54%) Dynamics AX
Cloud Services
1 42 (22.58%) Office 365
2 4 (2.15%) Microsoft Azure
3 1 (0.54%) Amazon AWS
3 1 (0.54%) Azure Active Directory
3 1 (0.54%) IaaS
3 1 (0.54%) PaaS
3 1 (0.54%) SaaS
Communications & Networking
1 16 (8.60%) WAN
2 15 (8.06%) LAN
3 13 (6.99%) DHCP
3 13 (6.99%) VPN
4 12 (6.45%) DNS
5 11 (5.91%) Remote Desktop
5 11 (5.91%) TCP/IP
6 9 (4.84%) Internet
7 7 (3.76%) SMS
8 5 (2.69%) Firewall
9 4 (2.15%) VoIP
9 4 (2.15%) Wi-Fi
9 4 (2.15%) Wireless
10 3 (1.61%) SAN
10 3 (1.61%) Skype
10 3 (1.61%) VLAN
11 2 (1.08%) Cisco IOS
11 2 (1.08%) CTI
12 1 (0.54%) Ethernet
12 1 (0.54%) IP Telephony
Database & Business Intelligence
1 4 (2.15%) SQL Server
2 2 (1.08%) MySQL
2 2 (1.08%) SQL Server 2008
3 1 (0.54%) Amazon RDS
General
1 8 (4.30%) Manufacturing
2 6 (3.23%) Finance
3 5 (2.69%) Telecoms
4 2 (1.08%) Banking
4 2 (1.08%) Law
4 2 (1.08%) Legal
4 2 (1.08%) Retail
4 2 (1.08%) Retail Banking
5 1 (0.54%) Publishing
Miscellaneous
1 10 (5.38%) Driving Licence
2 8 (4.30%) Blackberry
3 6 (3.23%) Management Information System
3 6 (3.23%) Smartphone
4 4 (2.15%) iPhone
5 3 (1.61%) Analytical Skills
5 3 (1.61%) iPad
5 3 (1.61%) Video Conferencing
6 2 (1.08%) BYOD
6 2 (1.08%) Data Centre
6 2 (1.08%) Life Science
7 1 (0.54%) Fat Client
7 1 (0.54%) Mobile Computing
7 1 (0.54%) PDA
7 1 (0.54%) Replication
7 1 (0.54%) Thin Client
Operating Systems
1 151 (81.18%) Windows
2 96 (51.61%) Windows 7
3 56 (30.11%) Windows 10
4 35 (18.82%) Windows Server
5 27 (14.52%) Windows 8
6 25 (13.44%) Windows Server 2008
7 21 (11.29%) Windows Server 2012
8 15 (8.06%) Windows XP
9 13 (6.99%) Android
10 6 (3.23%) Windows Server 2003
11 5 (2.69%) Unix
12 4 (2.15%) Apple iOS
13 3 (1.61%) Linux
13 3 (1.61%) Mac OS
13 3 (1.61%) Windows 2000
14 2 (1.08%) Mac OS X
14 2 (1.08%) Ubuntu
14 2 (1.08%) Windows Vista
15 1 (0.54%) CentOS
Processes & Methodologies
1 36 (19.35%) ITIL
2 7 (3.76%) Time Management
3 6 (3.23%) Asset Management
4 5 (2.69%) Change Management
4 5 (2.69%) Service Delivery
5 4 (2.15%) Mobile Device Management
5 4 (2.15%) Security Monitoring
5 4 (2.15%) Security Operations
5 4 (2.15%) Server Patching
5 4 (2.15%) Software Distribution
5 4 (2.15%) Software Licensing
6 3 (1.61%) Incident Management
6 3 (1.61%) Kalman Filter
6 3 (1.61%) Web Filtering
7 2 (1.08%) Continuous Improvement
7 2 (1.08%) Data Protection
7 2 (1.08%) Information Security
7 2 (1.08%) Line Management
7 2 (1.08%) Migration
7 2 (1.08%) Performance Management
Programming Languages
1 5 (2.69%) SQL
Qualifications
1 17 (9.14%) Microsoft Certification
2 8 (4.30%) SC Cleared
2 8 (4.30%) Security Cleared
3 5 (2.69%) MCP
3 5 (2.69%) MCSA
4 4 (2.15%) DV Cleared
5 2 (1.08%) A+ Certification
5 2 (1.08%) HNC
5 2 (1.08%) ITIL Foundation Certificate
6 1 (0.54%) CCENT
6 1 (0.54%) Cisco Certification
6 1 (0.54%) DBS Check
6 1 (0.54%) ITIL Certification
6 1 (0.54%) MCSE
6 1 (0.54%) NVQ Level 3
Quality Assurance & Compliance
1 13 (6.99%) SLA
2 1 (0.54%) PMO
System Software
1 117 (62.90%) Active Directory
2 8 (4.30%) VMware Infrastructure
3 4 (2.15%) Hyper-V
4 2 (1.08%) Microsoft Virtual Server
4 2 (1.08%) Virtual Servers
4 2 (1.08%) vSphere
5 1 (0.54%) Terminal Services
5 1 (0.54%) Virtual Desktop
5 1 (0.54%) Virtual Machines
5 1 (0.54%) VMware Workstation
5 1 (0.54%) XenApp
5 1 (0.54%) XenDesktop
Systems Management
1 25 (13.44%) SCCM
2 4 (2.15%) McAfee ePO
3 2 (1.08%) AirWatch
4 1 (0.54%) Backup Exec
4 1 (0.54%) MAILsweeper
4 1 (0.54%) SCOM
4 1 (0.54%) ZABBIX
Vendors
1 77 (41.40%) Microsoft
2 17 (9.14%) Citrix
3 16 (8.60%) VMware
4 14 (7.53%) Apple
5 9 (4.84%) Cisco
6 5 (2.69%) HP
7 4 (2.15%) Dell
7 4 (2.15%) McAfee
8 3 (1.61%) Avaya
8 3 (1.61%) ServiceNow
9 2 (1.08%) Bloomberg
9 2 (1.08%) Bomgar
9 2 (1.08%) IBM
9 2 (1.08%) LANDesk
9 2 (1.08%) Lotus
9 2 (1.08%) Remedy
9 2 (1.08%) Reuters
10 1 (0.54%) Clearswift
10 1 (0.54%) SolarWinds
10 1 (0.54%) Sophos