Period
to 19 September 2018

The median contractor rate for a 1st/2nd Line Support was £133 per day in advertised job vacancies in the UK excluding London during the 6 months to 19 September 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

1st/2nd Line Support
UK > UK excluding London
6 months to
19 Sep 2018
Same period 2017 Same period 2016
Rank 479 496 508
Rank change year-on-year +17 +12 -75
Contract jobs requiring a 1st/2nd Line Support 180 147 184
As % of all contract IT jobs advertised in the UK excluding London 0.33% 0.28% 0.31%
As % of the Job Titles category 0.34% 0.30% 0.32%
Number of daily rates quoted 82 78 70
UK excluding London median daily rate £133 £125 £150
Median daily rate % change year-on-year +6.00% -16.67% +22.45%
10th Percentile £103 £96 £103
90th Percentile £188 £192 £218
UK median daily rate £150 £140 £145
% change year-on-year +7.14% -3.45% +3.57%
Number of hourly rates quoted 38 44 53
UK excluding London median hourly rate £14.50 £14.30 £14.00
Median hourly rate % change year-on-year +1.43% +2.11% -
10th Percentile £10.53 £11.00 £10.50
90th Percentile £19.65 £20.00 £20.70
UK median hourly rate £15.00 £14.50 £15.00
% change year-on-year +3.45% -3.33% +0.54%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK excluding London
Contract vacancies in the UK excluding London with a recognized job title 52,244 49,704 56,975
% of contract IT jobs with a recognized job title 94.98% 95.03% 94.84%
Number of daily rates quoted 31,829 30,184 35,023
UK excluding London median daily rate £415 £400 £390
Median daily rate % change year-on-year +3.75% +2.56% +4.00%
10th Percentile £250 £228 £225
90th Percentile £575 £550 £544
UK median daily rate £450 £438 £425
% change year-on-year +2.86% +2.94% +6.25%
Number of hourly rates quoted 2,486 2,251 2,557
UK excluding London median hourly rate £17.50 £18.00 £18.75
Median hourly rate % change year-on-year -2.78% -4.00% +7.14%
10th Percentile £10.75 £10.50 £10.20
90th Percentile £47.50 £48.75 £45.00
UK median hourly rate £18.00 £18.70 £19.00
% change year-on-year -3.74% -1.58% +5.56%

1st/2nd Line Support
Job Vacancy Trend in the UK excluding London

Job postings that featured 1st/2nd Line Support in the job title as a percentage of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 1st/2nd Line Support in the UK excluding London

1st/2nd Line Support
Contractor Daily Rate Trend in the UK excluding London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st/2nd Line Support in the UK excluding London.

Contractor daily rate trend for 1st/2nd Line Support in the UK excluding London

1st/2nd Line Support
Contractor Daily Rate Histogram in the UK excluding London

The daily rate distribution of IT jobs citing 1st/2nd Line Support in the UK excluding London over the 6 months to 19 September 2018.

Contractor daily rate histogram for 1st/2nd Line Support in the UK excluding London

1st/2nd Line Support
Contractor Hourly Rate Trend in the UK excluding London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st/2nd Line Support in the UK excluding London.

Contractor hourly rate trend for 1st/2nd Line Support in the UK excluding London

1st/2nd Line Support
Contractor Hourly Rate Histogram in the UK excluding London

The hourly rate distribution of IT jobs citing 1st/2nd Line Support in the UK excluding London over the 6 months to 19 September 2018.

Contractor hourly rate histogram for 1st/2nd Line Support in the UK excluding London

1st/2nd Line Support
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st/2nd Line Support within the UK excluding London region over the 6 months to 19 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +18 63 £133 -5.36% 9
North of England -17 41 £138 +10.00% 16
North West -4 31 £155 +29.17% 11
Midlands +4 27 £120 +14.29% 3
East of England -2 27 £120 +4.35% 4
West Midlands -14 22 £120 -12.73% 3
South West -2 15 £140 +20.43% 1
Yorkshire -26 10 £125 - 5
East Midlands +10 5 £145 +44.28%
Scotland -25 5 £118 +6.90%
Wales -23 1 - -
Northern Ireland - 1 - -
1st/2nd Line Support
UK

1st/2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the UK excluding London

For the 6 months to 19 September 2018, 1st/2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the UK excluding London region featuring 1st/2nd Line Support in the job title.

1 130 (72.22%) Windows
2 119 (66.11%) Active Directory
3 63 (35.00%) Microsoft
4 46 (25.56%) Microsoft Office
5 45 (25.00%) Windows 7
6 42 (23.33%) Windows 10
7 30 (16.67%) Office 365
8 28 (15.56%) ITIL
9 24 (13.33%) MS Exchange
10 21 (11.67%) Windows Server
11 14 (7.78%) SCCM
11 14 (7.78%) Windows Server 2008
11 14 (7.78%) Citrix
11 14 (7.78%) SLA
12 13 (7.22%) VMware
13 12 (6.67%) LAN
13 12 (6.67%) WAN
14 11 (6.11%) DNS
15 10 (5.56%) Skype for Business
15 10 (5.56%) VoIP
15 10 (5.56%) TCP/IP
15 10 (5.56%) Finance
16 9 (5.00%) Exchange Server 2010
16 9 (5.00%) Windows Server 2012
17 8 (4.44%) Windows 8
17 8 (4.44%) Skype
17 8 (4.44%) Problem Management
17 8 (4.44%) DHCP
18 7 (3.89%) Microsoft Certification
18 7 (3.89%) Apple

1st/2nd Line Support Skill Set
Co-occurring IT Skills in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (13.33%) MS Exchange
2 10 (5.56%) Skype for Business
3 9 (5.00%) Exchange Server 2010
4 2 (1.11%) CMS
4 2 (1.11%) Drupal
4 2 (1.11%) Exchange Server 2013
4 2 (1.11%) IBM Notes
4 2 (1.11%) SharePoint
5 1 (0.56%) Blackberry Enterprise Server
5 1 (0.56%) Exchange Server 2003
5 1 (0.56%) Exchange Server 2007
5 1 (0.56%) IIS
5 1 (0.56%) SharePoint Server
5 1 (0.56%) WebSphere
5 1 (0.56%) WordPress
Applications
1 46 (25.56%) Microsoft Office
2 5 (2.78%) Microsoft Excel
3 4 (2.22%) Microsoft PowerPoint
4 2 (1.11%) Photoshop
5 1 (0.56%) Adobe Illustrator
5 1 (0.56%) Adobe Premiere
5 1 (0.56%) MS Visio
Business Applications
1 1 (0.56%) assyst
1 1 (0.56%) Dynamics CRM
Cloud Services
1 30 (16.67%) Office 365
2 3 (1.67%) Microsoft Azure
3 2 (1.11%) Azure Active Directory
3 2 (1.11%) G Suite
4 1 (0.56%) Yammer
Communications & Networking
1 12 (6.67%) LAN
1 12 (6.67%) WAN
2 11 (6.11%) DNS
3 10 (5.56%) TCP/IP
3 10 (5.56%) VoIP
4 8 (4.44%) DHCP
4 8 (4.44%) Skype
5 5 (2.78%) Remote Desktop
5 5 (2.78%) VPN
6 4 (2.22%) SMS
7 2 (1.11%) Firewall
7 2 (1.11%) Internet
7 2 (1.11%) NetScaler
7 2 (1.11%) Network Security
7 2 (1.11%) VLAN
8 1 (0.56%) ADSL
8 1 (0.56%) Intranet
8 1 (0.56%) SAN
8 1 (0.56%) Wi-Fi
8 1 (0.56%) Wireless
Database & Business Intelligence
1 1 (0.56%) DB2
1 1 (0.56%) MySQL
1 1 (0.56%) SQL Server
Development Applications
1 1 (0.56%) MSI
1 1 (0.56%) WinDbg
General
1 10 (5.56%) Finance
2 6 (3.33%) Manufacturing
3 3 (1.67%) Advertising
3 3 (1.67%) Banking
4 2 (1.11%) Law
5 1 (0.56%) Investment Banking
Libraries, Frameworks & Software Standards
1 3 (1.67%) Software Packaging
2 2 (1.11%) HTML
3 1 (0.56%) COM
Miscellaneous
1 6 (3.33%) Analytical Skills
1 6 (3.33%) iPhone
1 6 (3.33%) Self-Motivation
1 6 (3.33%) Smartphone
2 5 (2.78%) iPad
3 4 (2.22%) Driving Licence
4 3 (1.67%) Life Science
4 3 (1.67%) Management Information System
5 2 (1.11%) Blackberry
5 2 (1.11%) Fat Client
5 2 (1.11%) Fintech
5 2 (1.11%) Thin Client
6 1 (0.56%) e-Learning
6 1 (0.56%) Mainframe
6 1 (0.56%) NHS
Operating Systems
1 130 (72.22%) Windows
2 45 (25.00%) Windows 7
3 42 (23.33%) Windows 10
4 21 (11.67%) Windows Server
5 14 (7.78%) Windows Server 2008
6 9 (5.00%) Windows Server 2012
7 8 (4.44%) Windows 8
8 5 (2.78%) Windows XP
9 3 (1.67%) Android
9 3 (1.67%) Windows Server 2003
10 1 (0.56%) AIX
10 1 (0.56%) Apple iOS
10 1 (0.56%) Linux
10 1 (0.56%) Windows Mobile
10 1 (0.56%) Windows Phone
Processes & Methodologies
1 28 (15.56%) ITIL
2 8 (4.44%) Problem Management
3 7 (3.89%) Incident Management
4 6 (3.33%) Change Management
5 5 (2.78%) Asset Management
5 5 (2.78%) Root Cause Analysis
6 4 (2.22%) ITIL V3
7 3 (1.67%) Change Control
7 3 (1.67%) ITSM
7 3 (1.67%) Problem-Solving
7 3 (1.67%) Server Building
7 3 (1.67%) Service Delivery
7 3 (1.67%) Service Management
7 3 (1.67%) Test Scripting
7 3 (1.67%) Time Management
8 2 (1.11%) Break/Fix
8 2 (1.11%) Migration
8 2 (1.11%) Proactive Monitoring
8 2 (1.11%) Security Management
8 2 (1.11%) Tech Ops
Programming Languages
1 5 (2.78%) SQL
2 1 (0.56%) PHP
2 1 (0.56%) VBA
Qualifications
1 7 (3.89%) Microsoft Certification
2 6 (3.33%) A+ Certification
3 5 (2.78%) SC Cleared
3 5 (2.78%) Security Cleared
4 4 (2.22%) CCNA
4 4 (2.22%) Cisco Certification
4 4 (2.22%) MCSA
4 4 (2.22%) Network+ Certification
5 3 (1.67%) Degree
5 3 (1.67%) ITIL Foundation Certificate
6 2 (1.11%) DV Cleared
7 1 (0.56%) DBS Check
7 1 (0.56%) HNC
7 1 (0.56%) HND
7 1 (0.56%) MCDST
7 1 (0.56%) MCP
7 1 (0.56%) MCSE
7 1 (0.56%) NVQ Level 3
Quality Assurance & Compliance
1 14 (7.78%) SLA
System Software
1 119 (66.11%) Active Directory
2 6 (3.33%) VMware Infrastructure
3 4 (2.22%) Hyper-V
4 2 (1.11%) XenApp
5 1 (0.56%) BitLocker
5 1 (0.56%) Microsoft App-V
5 1 (0.56%) Terminal Services
Systems Management
1 14 (7.78%) SCCM
2 3 (1.67%) Backup Exec
3 1 (0.56%) McAfee ePO
3 1 (0.56%) Microsoft Intune
3 1 (0.56%) Perfmon
3 1 (0.56%) Systems Management Server (SMS)
3 1 (0.56%) Tivoli
3 1 (0.56%) WSUS
Vendors
1 63 (35.00%) Microsoft
2 14 (7.78%) Citrix
3 13 (7.22%) VMware
4 7 (3.89%) Apple
5 6 (3.33%) Mitel
6 4 (2.22%) Adobe
6 4 (2.22%) Avaya
6 4 (2.22%) Cisco
6 4 (2.22%) Dell
6 4 (2.22%) HP
6 4 (2.22%) McAfee
7 3 (1.67%) Google
7 3 (1.67%) Sony
7 3 (1.67%) Sophos
8 2 (1.11%) Lotus
8 2 (1.11%) Symantec
9 1 (0.56%) Altiris
9 1 (0.56%) NetApp
9 1 (0.56%) Nortel
9 1 (0.56%) Remedy