1st/2nd Line Support Contracts in the UK excluding London

1st/2nd Line Support
UK > UK excluding London

The median 1st/2nd Line Support daily rate in the UK excluding London is £200 according to job vacancies posted during the 6 months to 7 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
7 May 2024
Same period 2023 Same period 2022
Rank 339 404 382
Rank change year-on-year +65 -22 -5
Contract jobs requiring a 1st/2nd Line Support 47 52 123
As % of all contract jobs advertised in the UK excluding London 0.23% 0.22% 0.40%
As % of the Job Titles category 0.25% 0.23% 0.42%
Number of daily rates quoted 38 34 88
10th Percentile £146 £132 £123
25th Percentile £180 £150 £135
Median daily rate (50th Percentile) £200 £190 £163
Median % change year-on-year +5.26% +16.92% +1.56%
75th Percentile £213 £233 £188
90th Percentile £232 £246 £206
UK median daily rate £200 £200 £175
% change year-on-year - +14.29% +9.38%
Number of hourly rates quoted 4 6 16
10th Percentile - £17.19 £15.50
25th Percentile £17.72 £17.31 £16.25
Median hourly rate £18.00 £18.75 £18.00
Median % change year-on-year -4.03% +4.17% +20.00%
75th Percentile £19.64 £20.00 £19.59
90th Percentile £22.11 - £21.31
UK median hourly rate £18.27 £18.75 £18.00
% change year-on-year -2.56% +4.17% +20.00%

All Contract IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK excluding London with a recognized job title 18,847 22,167 29,345
% of contract IT jobs with a recognized job title 92.49% 94.31% 95.77%
Number of daily rates quoted 11,464 15,534 20,562
10th Percentile £213 £225 £200
25th Percentile £363 £399 £363
Median daily rate (50th Percentile) £490 £500 £475
Median % change year-on-year -2.00% +5.26% +11.76%
75th Percentile £595 £600 £575
90th Percentile £688 £688 £650
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +10.53%
Number of hourly rates quoted 2,241 1,145 1,448
10th Percentile £12.50 £13.41 £12.24
25th Percentile £15.75 £18.03 £14.25
Median hourly rate £40.00 £42.50 £19.52
Median % change year-on-year -5.88% +117.73% +2.74%
75th Percentile £61.30 £65.00 £42.57
90th Percentile £74.00 £75.00 £60.00
UK median hourly rate £36.50 £45.00 £23.91
% change year-on-year -18.89% +88.21% +6.27%

1st/2nd Line Support
Job Vacancy Trend in the UK excluding London

Job postings that featured 1st/2nd Line Support in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 1st/2nd Line Support in the UK excluding London

1st/2nd Line Support
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing 1st/2nd Line Support in the UK excluding London.

Daily rate trend for 1st/2nd Line Support in the UK excluding London

1st/2nd Line Support
Daily Rate Histogram in the UK excluding London

Daily rate distribution for jobs citing 1st/2nd Line Support in the UK excluding London over the 6 months to 7 May 2024.

Daily rate histogram for 1st/2nd Line Support in the UK excluding London

1st/2nd Line Support
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing 1st/2nd Line Support in the UK excluding London.

Hourly rate trend for 1st/2nd Line Support in the UK excluding London

1st/2nd Line Support
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st/2nd Line Support within the UK excluding London region over the 6 months to 7 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Midlands +39 16 £200 +14.29% 1
West Midlands +32 12 £200 +14.29%
North of England +26 11 £190 -5.00% 2
North West +26 10 £189 -5.63% 2
South West +14 9 £185 -12.94% 4
Scotland +48 4 £200 -
East Midlands +19 4 £200 -11.11% 1
South East +12 4 £215 +26.47% 8
East of England -1 2 £175 +16.67% 1
Yorkshire +24 1 £190 -
Northern Ireland - 1 - -
1st/2nd Line Support
UK

1st/2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 7 May 2024, 1st/2nd Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the UK excluding London region featuring 1st/2nd Line Support in the job title.

1 31 (65.96%) Microsoft 365
2 30 (63.83%) Windows
2 30 (63.83%) Microsoft
3 27 (57.45%) Social Skills
4 25 (53.19%) Active Directory
5 24 (51.06%) SCCM
6 23 (48.94%) Windows 10
7 20 (42.55%) Microsoft Office
8 15 (31.91%) Customer Service
9 12 (25.53%) Problem-Solving
9 12 (25.53%) Apple
9 12 (25.53%) Microsoft Intune
10 10 (21.28%) Mac OS
10 10 (21.28%) DNS
10 10 (21.28%) VMware
10 10 (21.28%) Asset Management
11 9 (19.15%) TCP/IP
11 9 (19.15%) VMware Infrastructure
11 9 (19.15%) Mobile Device Management
11 9 (19.15%) Analytical Skills
11 9 (19.15%) Windows Server 2019
12 8 (17.02%) Windows Server
12 8 (17.02%) Windows Server 2012
12 8 (17.02%) Driving Licence
12 8 (17.02%) Degree
12 8 (17.02%) Hyper-V
12 8 (17.02%) VPN
12 8 (17.02%) SLA
12 8 (17.02%) Firewall
12 8 (17.02%) Wi-Fi

1st/2nd Line Support Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (12.77%) SharePoint
2 5 (10.64%) Microsoft Exchange
3 1 (2.13%) Exchange Server 2007
3 1 (2.13%) Exchange Server 2013
Applications
1 20 (42.55%) Microsoft Office
Cloud Services
1 31 (65.96%) Microsoft 365
2 7 (14.89%) Azure
3 6 (12.77%) OneDrive
4 1 (2.13%) Entra ID
4 1 (2.13%) Google Workspace
4 1 (2.13%) Power Platform
4 1 (2.13%) Yammer
Communications & Networking
1 10 (21.28%) DNS
2 9 (19.15%) TCP/IP
3 8 (17.02%) Firewall
3 8 (17.02%) VPN
3 8 (17.02%) Wi-Fi
4 7 (14.89%) LAN
4 7 (14.89%) VoIP
5 6 (12.77%) VLAN
5 6 (12.77%) WAN
6 4 (8.51%) DHCP
7 3 (6.38%) Remote Desktop
8 1 (2.13%) Cisco IOS
8 1 (2.13%) HTTP
8 1 (2.13%) WebEx
Database & Business Intelligence
1 1 (2.13%) Power BI
General
1 27 (57.45%) Social Skills
2 9 (19.15%) Analytical Skills
3 6 (12.77%) Documentation Skills
4 3 (6.38%) Finance
4 3 (6.38%) Legal
4 3 (6.38%) Organisational Skills
4 3 (6.38%) Public Sector
5 2 (4.26%) Electronics
5 2 (4.26%) Manufacturing
5 2 (4.26%) Marketing
5 2 (4.26%) Presentation Skills
5 2 (4.26%) Telecoms
6 1 (2.13%) Social Housing
Libraries, Frameworks & Software Standards
1 1 (2.13%) CSS
1 1 (2.13%) XML
Miscellaneous
1 8 (17.02%) Driving Licence
2 6 (12.77%) Clustering
2 6 (12.77%) iPad
3 4 (8.51%) Self-Motivation
4 3 (6.38%) Management Information System
5 1 (2.13%) Blackberry
5 1 (2.13%) Data Centre
5 1 (2.13%) Onboarding
5 1 (2.13%) PDA
5 1 (2.13%) Social Media
5 1 (2.13%) Video Conferencing
Operating Systems
1 30 (63.83%) Windows
2 23 (48.94%) Windows 10
3 10 (21.28%) Mac OS
4 9 (19.15%) Windows Server 2019
5 8 (17.02%) Windows Server
5 8 (17.02%) Windows Server 2012
6 4 (8.51%) Apple iOS
7 3 (6.38%) Windows Server 2016
8 2 (4.26%) Mac OS X
8 2 (4.26%) Windows Server 2008
9 1 (2.13%) Android
9 1 (2.13%) Windows 7
Processes & Methodologies
1 15 (31.91%) Customer Service
2 12 (25.53%) Problem-Solving
3 10 (21.28%) Asset Management
4 9 (19.15%) Mobile Device Management
5 6 (12.77%) Decision-Making
5 6 (12.77%) Quality Management
6 5 (10.64%) Customer Experience
7 4 (8.51%) Customer Requirements
7 4 (8.51%) Inventory Management
7 4 (8.51%) Service Management
7 4 (8.51%) Software Deployment
8 3 (6.38%) Antivirus Management
8 3 (6.38%) Business Intelligence
8 3 (6.38%) Case Management
8 3 (6.38%) Continuous Improvement
8 3 (6.38%) ITIL
8 3 (6.38%) Project Management
9 2 (4.26%) Information Security
9 2 (4.26%) Programme Management
9 2 (4.26%) Service Delivery
Programming Languages
1 6 (12.77%) PowerShell
2 4 (8.51%) JavaScript
3 3 (6.38%) Python
Qualifications
1 8 (17.02%) Degree
2 1 (2.13%) DV Cleared
2 1 (2.13%) ITIL Certification
2 1 (2.13%) SC Cleared
2 1 (2.13%) Security Cleared
Quality Assurance & Compliance
1 8 (17.02%) SLA
System Software
1 25 (53.19%) Active Directory
2 9 (19.15%) VMware Infrastructure
3 8 (17.02%) Hyper-V
4 2 (4.26%) Terminal Services
5 1 (2.13%) Virtual Servers
Systems Management
1 24 (51.06%) SCCM
2 12 (25.53%) Microsoft Intune
3 7 (14.89%) Jamf Pro
4 6 (12.77%) Autotask
4 6 (12.77%) Failover Clustering
5 4 (8.51%) Systems Management Server (SMS)
6 1 (2.13%) AirWatch
Vendors
1 30 (63.83%) Microsoft
2 12 (25.53%) Apple
3 10 (21.28%) VMware
4 6 (12.77%) Datto
5 5 (10.64%) ServiceNow
6 2 (4.26%) SAP
7 1 (2.13%) BT
7 1 (2.13%) Cisco
7 1 (2.13%) Citrix
7 1 (2.13%) Google
7 1 (2.13%) HP
7 1 (2.13%) Remedy
7 1 (2.13%) Veeam