Support Analyst Contract Job Trends

Support Analyst
UK

The median Support Analyst daily rate in the UK is £233, according to job vacancies posted in the 6 months leading up to 28 April 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
28 Apr 2026
Same period 2025 Same period 2024
Rank 324 297 312
Rank change year-on-year -27 +15 -38
Contract jobs requiring a Support Analyst 327 248 314
As % of all contract jobs in the UK 0.70% 0.84% 0.73%
As % of the Job Titles category 0.75% 0.91% 0.78%
Number of daily rates quoted 155 147 227
10th Percentile £151 £170 £155
25th Percentile £166 £205 £183
Median daily rate (50th Percentile) £233 £263 £225
Median % change year-on-year -11.43% +16.67% -13.88%
75th Percentile £375 £425 £361
90th Percentile £438 £525 £500
UK excluding London median daily rate £180 £225 £195
% change year-on-year -20.00% +15.38% -2.50%
Number of hourly rates quoted 53 38 30
10th Percentile £13.12 £17.44 £13.09
25th Percentile £17.11 £21.06 £15.82
Median hourly rate £20.79 £22.14 £21.00
Median % change year-on-year -6.10% +5.43% -9.29%
75th Percentile £23.00 £26.03 £23.75
90th Percentile £149.60 £31.60 -
UK excluding London median hourly rate £20.75 £22.14 £18.27
% change year-on-year -6.28% +21.18% -16.48%

All Contract IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 43,373 27,176 40,178
% of contract IT jobs with a recognized job title 92.32% 92.58% 92.79%
Number of daily rates quoted 26,766 17,790 26,166
10th Percentile £313 £300 £275
25th Percentile £413 £407 £409
Median daily rate (50th Percentile) £500 £515 £525
Median % change year-on-year -3.00% -1.82% -2.78%
75th Percentile £613 £625 £638
90th Percentile £725 £738 £750
UK excluding London median daily rate £488 £475 £491
% change year-on-year +2.63% -3.19% -1.87%
Number of hourly rates quoted 2,810 1,031 2,642
10th Percentile £15.00 £14.20 £12.86
25th Percentile £20.50 £18.51 £16.30
Median hourly rate £43.39 £29.25 £35.83
Median % change year-on-year +48.35% -18.36% -20.38%
75th Percentile £65.60 £62.75 £60.00
90th Percentile £78.75 £75.00 £72.50
UK excluding London median hourly rate £45.00 £28.75 £37.50
% change year-on-year +56.52% -23.33% -11.76%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of contract IT job postings featuring 'Support Analyst' in the job title relative to all contract IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Daily Rate Trend

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK.

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Support Analyst over the 6 months to 28 April 2026.

Daily rate histogram for Support Analyst in the UK

Support Analyst
Hourly Rate Trend

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK.

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Analyst over the 6 months to 28 April 2026.

Hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 17 Contract Job Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 6 months to 28 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -37 288 £225 -15.49% 114
UK excluding London -22 225 £180 -20.00% 112
London -70 92 £250 -23.08% 22
Work from Home -22 67 £238 -40.55% 38
North of England -59 63 £173 -23.33% 24
North West -6 48 £175 -16.17% 14
East of England +10 47 £350 +94.44% 12
South East -34 47 £173 -34.10% 40
Midlands -70 22 £213 +18.06% 16
Scotland +6 19 £206 -47.12% 4
South West -44 13 £410 +2.63% 17
West Midlands -68 12 £230 +53.17% 8
North East -10 11 £120 -56.36% 3
Wales -4 10 £290 +52.63% 2
East Midlands -32 10 £213 - 8
Northern Ireland +4 4 £180 +12.50% 2
Yorkshire -81 4 £155 -31.11% 7

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 28 April 2026, Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads featuring Support Analyst in the job title.

1 125 (38.23%) Windows
2 101 (30.89%) Microsoft
3 88 (26.91%) Microsoft 365
4 77 (23.55%) Customer Service
5 75 (22.94%) Active Directory
6 71 (21.71%) Problem-Solving
7 52 (15.90%) ITIL
8 43 (13.15%) Windows 10
9 42 (12.84%) Azure
10 31 (9.48%) Incident Management
11 28 (8.56%) Entra ID
11 28 (8.56%) Microsoft Office
12 27 (8.26%) Degree
12 27 (8.26%) SQL
13 26 (7.95%) ServiceNow
14 22 (6.73%) Service Management
14 22 (6.73%) SharePoint
14 22 (6.73%) Wi-Fi
15 21 (6.42%) Microsoft Exchange
16 20 (6.12%) Windows Server
17 19 (5.81%) ITSM
17 19 (5.81%) Microsoft Excel
17 19 (5.81%) Security Cleared
18 17 (5.20%) Knowledge Management
18 17 (5.20%) Microsoft Certification
19 16 (4.89%) Migration
19 16 (4.89%) Service Delivery
19 16 (4.89%) Validation
20 15 (4.59%) Data Analysis
20 15 (4.59%) Microsoft Intune

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 22 (6.73%) SharePoint
2 21 (6.42%) Microsoft Exchange
3 6 (1.83%) CMS
4 4 (1.22%) Apache
5 2 (0.61%) IIS
5 2 (0.61%) Oracle Self-Service HR
5 2 (0.61%) Oracle Workflow
5 2 (0.61%) SAS
6 1 (0.31%) Confluence
Applications
1 28 (8.56%) Microsoft Office
2 19 (5.81%) Microsoft Excel
3 8 (2.45%) Microsoft PowerPoint
4 3 (0.92%) AutoCAD
4 3 (0.92%) Spreadsheet
5 2 (0.61%) Revit
6 1 (0.31%) MS Visio
Business Applications
1 4 (1.22%) Dynamics CRM
2 3 (0.92%) SAP S/4HANA
3 2 (0.61%) Loan IQ
3 2 (0.61%) Oracle Assets
3 2 (0.61%) Oracle Cash Management
3 2 (0.61%) Oracle Payables
3 2 (0.61%) Oracle Procure-to-Pay
3 2 (0.61%) Oracle Receivables
3 2 (0.61%) Remedy ITSM
4 1 (0.31%) Demantra
4 1 (0.31%) ION MarketView
4 1 (0.31%) SAP CO
4 1 (0.31%) SAP FI
4 1 (0.31%) SAP FI/CO
Cloud Services
1 88 (26.91%) Microsoft 365
2 42 (12.84%) Azure
3 28 (8.56%) Entra ID
4 13 (3.98%) Power Platform
5 12 (3.67%) SaaS
6 9 (2.75%) Dynamics 365
7 8 (2.45%) AWS
8 7 (2.14%) Power Automate
9 4 (1.22%) GCP
9 4 (1.22%) OneDrive
10 3 (0.92%) Azure DevOps
10 3 (0.92%) Google Workspace
10 3 (0.92%) IaaS
10 3 (0.92%) Slack
11 2 (0.61%) Amazon S3
11 2 (0.61%) AWS Lambda
11 2 (0.61%) Azure Sentinel
11 2 (0.61%) Microsoft Copilot
11 2 (0.61%) PowerApps
11 2 (0.61%) Serverless
Communications & Networking
1 22 (6.73%) Wi-Fi
2 11 (3.36%) DHCP
2 11 (3.36%) DNS
2 11 (3.36%) VPN
3 9 (2.75%) LAN
4 6 (1.83%) VLAN
5 5 (1.53%) Firewall
5 5 (1.53%) WAN
6 4 (1.22%) Wireless
7 3 (0.92%) Remote Desktop
8 2 (0.61%) FTP
8 2 (0.61%) TCP/IP
9 1 (0.31%) NetScaler
9 1 (0.31%) Network Security
9 1 (0.31%) RS-232
9 1 (0.31%) Skype
9 1 (0.31%) VoIP
9 1 (0.31%) X.400
Database & Business Intelligence
1 7 (2.14%) Power BI
2 4 (1.22%) SQL Server
3 3 (0.92%) Amazon Redshift
3 3 (0.92%) Data Mart
3 3 (0.92%) Oracle Database
3 3 (0.92%) Oracle Reports
3 3 (0.92%) Tableau
4 2 (0.61%) MySQL
4 2 (0.61%) Oracle BI Publisher
4 2 (0.61%) Power Query
4 2 (0.61%) PowerPivot
5 1 (0.31%) Data Warehouse
5 1 (0.31%) MS Access
5 1 (0.31%) Qlik Sense
5 1 (0.31%) QlikView
Development Applications
1 14 (4.28%) JIRA
2 1 (0.31%) Git
2 1 (0.31%) Oracle Forms
2 1 (0.31%) Subversion
2 1 (0.31%) Tricentis qTest
General
1 103 (31.50%) Social Skills
2 49 (14.98%) Analytical Skills
3 25 (7.65%) Finance
3 25 (7.65%) Public Sector
4 18 (5.50%) Manufacturing
5 13 (3.98%) Law
6 12 (3.67%) Retail
6 12 (3.67%) Telecoms
7 10 (3.06%) Banking
8 9 (2.75%) Inclusion and Diversity
9 7 (2.14%) Organisational Skills
10 5 (1.53%) Documentation Skills
10 5 (1.53%) Legal
10 5 (1.53%) Marketing
11 4 (1.22%) General Ledger
12 3 (0.92%) Automotive
12 3 (0.92%) Military
13 2 (0.61%) Front Office
13 2 (0.61%) Local Government
13 2 (0.61%) Multimedia
Libraries, Frameworks & Software Standards
1 2 (0.61%) CSS
1 2 (0.61%) LAMP
1 2 (0.61%) Oracle Fusion
1 2 (0.61%) Web Services
1 2 (0.61%) XML
2 1 (0.31%) HTML
2 1 (0.31%) HTML5
2 1 (0.31%) JSON
2 1 (0.31%) SAP Fiori
Miscellaneous
1 44 (13.46%) Onboarding
2 19 (5.81%) Self-Motivation
3 17 (5.20%) Management Information System
4 9 (2.75%) FMCG
5 7 (2.14%) Enterprise Software
6 5 (1.53%) Smartphone
7 4 (1.22%) Hedge funds
8 3 (0.92%) Data Centre
8 3 (0.92%) Fixed Income
8 3 (0.92%) Video Conferencing
9 2 (0.61%) Credit Risk
9 2 (0.61%) Derivative
9 2 (0.61%) Driving Licence
9 2 (0.61%) Foreign Exchange (FX)
9 2 (0.61%) Housing Association
9 2 (0.61%) iPhone
9 2 (0.61%) OTC Derivatives
9 2 (0.61%) Public Cloud
10 1 (0.31%) Data Protection Act
10 1 (0.31%) NHS
Operating Systems
1 125 (38.23%) Windows
2 43 (13.15%) Windows 10
3 20 (6.12%) Windows Server
4 13 (3.98%) Linux
5 10 (3.06%) Android
5 10 (3.06%) Windows Server 2016
6 9 (2.75%) Windows Server 2003
7 8 (2.45%) Unix
7 8 (2.45%) Windows 7
8 7 (2.14%) Apple iOS
9 4 (1.22%) Windows Server 2019
10 3 (0.92%) AIX
10 3 (0.92%) Mac OS
11 1 (0.31%) Windows Server 2012
Processes & Methodologies
1 77 (23.55%) Customer Service
2 71 (21.71%) Problem-Solving
3 52 (15.90%) ITIL
4 31 (9.48%) Incident Management
5 22 (6.73%) Service Management
6 19 (5.81%) ITSM
7 17 (5.20%) Knowledge Management
8 16 (4.89%) Migration
8 16 (4.89%) Service Delivery
8 16 (4.89%) Validation
9 15 (4.59%) Data Analysis
9 15 (4.59%) Process Improvement
10 13 (3.98%) Asset Management
10 13 (3.98%) Decision-Making
10 13 (3.98%) Inventory Management
11 12 (3.67%) Computer Science
11 12 (3.67%) Continuous Improvement
11 12 (3.67%) Proactive Monitoring
11 12 (3.67%) Stakeholder Engagement
12 11 (3.36%) Data Management
Programming Languages
1 27 (8.26%) SQL
2 7 (2.14%) PowerShell
2 7 (2.14%) Shell Script
3 6 (1.83%) Java
4 5 (1.53%) Python
5 4 (1.22%) JavaScript
6 3 (0.92%) Bash
6 3 (0.92%) C#
6 3 (0.92%) Groovy
6 3 (0.92%) PL/SQL
7 2 (0.61%) Perl
7 2 (0.61%) PHP
8 1 (0.31%) C
8 1 (0.31%) C++
8 1 (0.31%) T-SQL
Qualifications
1 27 (8.26%) Degree
2 19 (5.81%) Security Cleared
3 17 (5.20%) Microsoft Certification
4 15 (4.59%) SC Cleared
5 11 (3.36%) A+ Certification
5 11 (3.36%) Computer Science Degree
6 9 (2.75%) Network+ Certification
7 6 (1.83%) MCSE
7 6 (1.83%) Microsoft Certified Professional
8 5 (1.53%) DV Cleared
9 2 (0.61%) HNC
10 1 (0.31%) BPSS Clearance
10 1 (0.31%) CEH
10 1 (0.31%) CISM
10 1 (0.31%) CISSP
10 1 (0.31%) CompTIA Security+
10 1 (0.31%) HND
10 1 (0.31%) ITIL Certification
10 1 (0.31%) MCSA
10 1 (0.31%) PMI Certification
Quality Assurance & Compliance
1 11 (3.36%) SLA
2 6 (1.83%) PMO
3 3 (0.92%) Actionable Recommendations
3 3 (0.92%) GDPR
4 2 (0.61%) PCI DSS
5 1 (0.31%) Cyber Essentials
5 1 (0.31%) GRC
5 1 (0.31%) HIPAA
5 1 (0.31%) NIST
5 1 (0.31%) QA
System Software
1 75 (22.94%) Active Directory
2 4 (1.22%) VMware Infrastructure
3 3 (0.92%) Hyper-V
4 1 (0.31%) BitLocker
4 1 (0.31%) Firmware
4 1 (0.31%) Virtual Desktop
4 1 (0.31%) XenApp
4 1 (0.31%) XenDesktop
Systems Management
1 15 (4.59%) Microsoft Intune
2 5 (1.53%) Control-M
3 3 (0.92%) SCCM
4 2 (0.61%) Ansible
4 2 (0.61%) Jamf Pro
5 1 (0.31%) Dell DRAC
5 1 (0.31%) ITRS Geneos
5 1 (0.31%) vCenter Server
Vendors
1 101 (30.89%) Microsoft
2 26 (7.95%) ServiceNow
3 13 (3.98%) Oracle
4 12 (3.67%) Apple
5 10 (3.06%) SAP
6 9 (2.75%) Salesforce
7 8 (2.45%) Avaya
7 8 (2.45%) Meraki
7 8 (2.45%) Mitel
8 6 (1.83%) Murex
9 5 (1.53%) Citrix
9 5 (1.53%) Google
9 5 (1.53%) HP
9 5 (1.53%) MobileIron
10 4 (1.22%) Adobe
10 4 (1.22%) Reuters
10 4 (1.22%) VMware
11 3 (0.92%) Ariba
11 3 (0.92%) Cisco
11 3 (0.92%) IBM