Period
to 21 April 2018

The median contractor rate for a Support Analyst was £225 per day in advertised job vacancies during the 6 months to 21 April 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Analyst
UK
6 months to
21 Apr 2018
Same period 2017 Same period 2016
Rank 214 206 174
Rank change year-on-year -8 -32 -52
Contract jobs requiring a Support Analyst 1,297 1,191 1,545
As % of all contract IT jobs advertised in the UK 1.28% 1.29% 1.45%
As % of the Job Titles category 1.35% 1.36% 1.52%
Number of daily rates quoted 798 678 895
UK median daily rate £225 £250 £263
Median daily rate % change year-on-year -10.00% -4.76% +10.53%
10th Percentile £113 £122 £120
90th Percentile £450 £457 £475
UK excluding London median daily rate £200 £200 £250
% change year-on-year - -20.00% +16.28%
Number of hourly rates quoted 163 136 221
UK median hourly rate £14.04 £14.88 £15.50
Median hourly rate % change year-on-year -5.65% -4.03% -3.13%
10th Percentile £10.16 £10.88 £10.38
90th Percentile £28.95 £22.25 £27.25
UK excluding London median hourly rate £13.50 £14.50 £15.00
% change year-on-year -6.90% -3.33% -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 96,028 87,287 101,432
% of contract IT jobs with a recognized job title 94.93% 94.87% 95.08%
Number of daily rates quoted 63,193 56,709 65,411
UK median daily rate £450 £425 £420
Median daily rate % change year-on-year +5.88% +1.19% +5.00%
10th Percentile £263 £258 £250
90th Percentile £638 £613 £600
UK excluding London median daily rate £410 £400 £385
% change year-on-year +2.50% +3.90% +2.67%
Number of hourly rates quoted 2,954 3,007 3,316
UK median hourly rate £18.50 £18.93 £19.50
Median hourly rate % change year-on-year -2.27% -2.92% +14.71%
10th Percentile £10.80 £10.75 £10.50
90th Percentile £48.56 £48.75 £48.75
UK excluding London median hourly rate £17.50 £18.00 £19.00
% change year-on-year -2.78% -5.26% +15.15%

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Analyst.

Contractor daily rate trend for Support Analyst in the UK

Support Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Support Analyst over the 6 months to 21 April 2018.

Contractor daily rate histogram for Support Analyst in the UK

Support Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Analyst.

Contractor hourly rate trend for Support Analyst in the UK

Support Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Support Analyst over the 6 months to 21 April 2018.

Contractor hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 6 months to 21 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -13 1,171 £225 -15.09% 480
UK excluding London -8 689 £200 - 360
London -10 591 £275 -8.33% 148
South East -12 208 £158 -24.55% 114
North of England -19 118 £220 -20.00% 75
Midlands -22 104 £300 +87.50% 67
East of England -11 89 £160 -28.89% 38
Scotland -6 76 £200 +50.94% 20
South West +8 58 £226 +0.22% 37
East Midlands -8 53 £330 +103.08% 29
West Midlands -12 50 £235 +46.88% 38
North West -26 48 £170 -37.04% 34
Yorkshire -5 39 £200 +9.59% 34
North East +35 31 £325 -2.99% 7
Wales -1 19 £164 -11.49% 5
Northern Ireland +6 17 £312 +49.22% 1

Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 April 2018, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Support Analyst in the job title.

1 524 (40.40%) Windows
2 368 (28.37%) Microsoft
3 360 (27.76%) Active Directory
4 310 (23.90%) SQL
5 296 (22.82%) ITIL
6 287 (22.13%) Microsoft Office
7 270 (20.82%) Finance
8 210 (16.19%) Windows 7
9 174 (13.42%) Office 365
10 169 (13.03%) Unix
11 164 (12.64%) Problem-Solving
12 150 (11.57%) Analytical Skills
13 137 (10.56%) Oracle
14 136 (10.49%) Windows Server
15 135 (10.41%) Windows 10
16 133 (10.25%) Linux
17 129 (9.95%) Citrix
18 116 (8.94%) Banking
19 108 (8.33%) SQL Server
19 108 (8.33%) MS Exchange
20 107 (8.25%) SCCM
21 105 (8.10%) SLA
22 87 (6.71%) Java
23 86 (6.63%) Service Management
24 80 (6.17%) Security Cleared
24 80 (6.17%) Incident Management
25 76 (5.86%) HP
26 74 (5.71%) Windows Server 2008
27 72 (5.55%) Cisco
27 72 (5.55%) LAN

Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 108 (8.33%) MS Exchange
2 65 (5.01%) SharePoint
3 41 (3.16%) Skype for Business
4 30 (2.31%) Exchange Server 2010
5 29 (2.24%) WebSphere
6 17 (1.31%) IIS
7 14 (1.08%) SAS
8 12 (0.93%) Tomcat
9 10 (0.77%) IBM Notes
9 10 (0.77%) WebLogic
10 9 (0.69%) Blackberry Enterprise Server
10 9 (0.69%) Elasticsearch
10 9 (0.69%) Exchange Server 2007
10 9 (0.69%) JBoss
11 8 (0.62%) Apache
11 8 (0.62%) BizTalk Server
11 8 (0.62%) Confluence
11 8 (0.62%) Exchange Server 2003
11 8 (0.62%) Exchange Server 2013
12 7 (0.54%) MQSeries
Applications
1 287 (22.13%) Microsoft Office
2 72 (5.55%) Microsoft Excel
3 33 (2.54%) Microsoft PowerPoint
4 16 (1.23%) Spreadsheet
5 6 (0.46%) Microsoft Project
5 6 (0.46%) MS Visio
6 4 (0.31%) Acrobat
7 3 (0.23%) AutoCAD
8 1 (0.077%) Adobe Creative Suite
8 1 (0.077%) CINEMA 4D
8 1 (0.077%) SPSS
8 1 (0.077%) Vectorworks
Business Applications
1 26 (2.00%) Dynamics CRM
2 23 (1.77%) Dynamics AX
3 20 (1.54%) Oracle EBS
4 19 (1.46%) Oracle Payables
4 19 (1.46%) Oracle Receivables
5 18 (1.39%) Oracle General Ledger
6 16 (1.23%) Oracle Assets
6 16 (1.23%) Oracle EBS R12
6 16 (1.23%) Sonata
7 14 (1.08%) Oracle iProcurement
8 11 (0.85%) Oracle Internet Expenses
9 10 (0.77%) thinkFolio
10 9 (0.69%) Elite 3E
11 7 (0.54%) Carpe Diem
12 6 (0.46%) Oracle Financials
13 5 (0.39%) BusinessWare
13 5 (0.39%) LatentZero
13 5 (0.39%) NetSuite
13 5 (0.39%) Oracle Applications
13 5 (0.39%) Unit4 Business World
Cloud Services
1 174 (13.42%) Office 365
2 29 (2.24%) Microsoft Azure
3 14 (1.08%) IaaS
4 13 (1.00%) PaaS
5 12 (0.93%) Dynamics 365
5 12 (0.93%) SaaS
6 10 (0.77%) G Suite
7 7 (0.54%) Amazon AWS
8 5 (0.39%) Mimecast
8 5 (0.39%) OneDrive
9 4 (0.31%) Google Cloud Platform
9 4 (0.31%) Yammer
10 3 (0.23%) Azure Data Factory
10 3 (0.23%) FinancialForce
11 2 (0.15%) Adobe Creative Cloud
11 2 (0.15%) Azure Active Directory
11 2 (0.15%) SuccessFactors
12 1 (0.077%) GitHub
12 1 (0.077%) OpenShift
12 1 (0.077%) Oracle CX
Communications & Networking
1 72 (5.55%) LAN
2 60 (4.63%) VPN
3 58 (4.47%) WAN
4 55 (4.24%) Internet
4 55 (4.24%) TCP/IP
5 50 (3.86%) DNS
6 46 (3.55%) Firewall
7 42 (3.24%) DHCP
8 34 (2.62%) Skype
9 27 (2.08%) Wireless
10 26 (2.00%) VoIP
11 20 (1.54%) Wi-Fi
12 19 (1.46%) SAN
13 17 (1.31%) Remote Desktop
14 12 (0.93%) Intranet
14 12 (0.93%) IP Telephony
14 12 (0.93%) SMS
15 11 (0.85%) VLAN
16 10 (0.77%) SSL
17 8 (0.62%) HTTP
Database & Business Intelligence
1 108 (8.33%) SQL Server
2 31 (2.39%) Relational Database
3 27 (2.08%) Oracle Database
4 20 (1.54%) SQL Server Integration Services
5 18 (1.39%) Data Warehouse
5 18 (1.39%) Oracle Database 11g
6 17 (1.31%) Oracle Reports
7 15 (1.16%) Oracle Database 10g
8 14 (1.08%) Oracle Discoverer
9 13 (1.00%) Crystal Reports
9 13 (1.00%) SQL Server Reporting Services
10 10 (0.77%) SQL Server 2012
11 9 (0.69%) Blockchain
11 9 (0.69%) MS Access
11 9 (0.69%) SQL Server 2008
12 8 (0.62%) MySQL
13 7 (0.54%) SQL Server 2005
13 7 (0.54%) SQL Server Analysis Services
14 5 (0.39%) Apache Cassandra
14 5 (0.39%) DB2
Development Applications
1 18 (1.39%) JIRA
2 9 (0.69%) Git (software)
3 8 (0.62%) Visual Studio
4 5 (0.39%) MSI
5 4 (0.31%) SQL Server Management Studio (SSMS)
6 3 (0.23%) Octopus Deploy
6 3 (0.23%) Oracle Forms
6 3 (0.23%) Team Foundation Server
6 3 (0.23%) Toad
7 2 (0.15%) Eclipse
7 2 (0.15%) Oracle APEX
7 2 (0.15%) StarTeam
8 1 (0.077%) Artifactory
8 1 (0.077%) Bitbucket
8 1 (0.077%) Cucumber
8 1 (0.077%) Jenkins
8 1 (0.077%) JUnit
8 1 (0.077%) PeopleTools
8 1 (0.077%) PVCS
8 1 (0.077%) Selenium
General
1 270 (20.82%) Finance
2 116 (8.94%) Banking
3 65 (5.01%) Retail
4 50 (3.86%) Front Office
5 45 (3.47%) Legal
6 38 (2.93%) Investment Banking
7 30 (2.31%) Law
8 20 (1.54%) Advertising
9 17 (1.31%) Telecoms
10 15 (1.16%) Back Office
10 15 (1.16%) Billing
11 14 (1.08%) Manufacturing
12 12 (0.93%) Publishing
13 11 (0.85%) French Language
14 10 (0.77%) Financial Institution
14 10 (0.77%) Pharmaceutical
15 7 (0.54%) Marketing
16 6 (0.46%) Retail Banking
17 4 (0.31%) General Ledger
17 4 (0.31%) German Language
Libraries, Frameworks & Software Standards
1 36 (2.78%) XML
2 30 (2.31%) FIX Protocol
3 24 (1.85%) .NET
4 21 (1.62%) J2EE
4 21 (1.62%) Web Services
5 18 (1.39%) HTML
5 18 (1.39%) WebSphere MQ
6 14 (1.08%) CSS
7 13 (1.00%) AngularJS
8 11 (0.85%) REST
9 8 (0.62%) Elastic Stack
9 8 (0.62%) ISPF
9 8 (0.62%) Middleware
9 8 (0.62%) Spring
10 7 (0.54%) IBM Integration Bus
10 7 (0.54%) JDBC
10 7 (0.54%) JSP
10 7 (0.54%) Rendezvous
10 7 (0.54%) SOAP
11 6 (0.46%) Hibernate
Miscellaneous
1 150 (11.57%) Analytical Skills
2 51 (3.93%) Blackberry
3 46 (3.55%) Self-Motivation
4 42 (3.24%) iPhone
4 42 (3.24%) Management Information System
5 36 (2.78%) Equities
6 35 (2.70%) Smartphone
7 25 (1.93%) iPad
8 23 (1.77%) Video Conferencing
9 20 (1.54%) Fixed Income
9 20 (1.54%) SWIFT
10 18 (1.39%) Computer Science
11 17 (1.31%) Data Centre
12 16 (1.23%) Mainframe
13 15 (1.16%) Foreign Exchange (FX)
13 15 (1.16%) Hedge funds
14 14 (1.08%) Derivative
14 14 (1.08%) User Experience
15 13 (1.00%) NHS
16 11 (0.85%) Driving Licence
Operating Systems
1 524 (40.40%) Windows
2 210 (16.19%) Windows 7
3 169 (13.03%) Unix
4 136 (10.49%) Windows Server
5 135 (10.41%) Windows 10
6 133 (10.25%) Linux
7 74 (5.71%) Windows Server 2008
8 70 (5.40%) Windows Server 2012
9 46 (3.55%) Android
10 40 (3.08%) Windows 8
11 34 (2.62%) Solaris
12 33 (2.54%) Windows XP
13 30 (2.31%) Apple iOS
14 29 (2.24%) Red Hat Enterprise Linux
15 24 (1.85%) AIX
16 22 (1.70%) Mac OS X
16 22 (1.70%) Windows Server 2003
17 20 (1.54%) Mac OS
18 16 (1.23%) HPUX
19 15 (1.16%) MVS
Processes & Methodologies
1 296 (22.82%) ITIL
2 164 (12.64%) Problem-Solving
3 86 (6.63%) Service Management
4 80 (6.17%) Incident Management
5 70 (5.40%) Problem Management
6 66 (5.09%) Change Management
7 53 (4.09%) Migration
8 46 (3.55%) CRM
9 41 (3.16%) Asset Management
9 41 (3.16%) Root Cause Analysis
10 38 (2.93%) Project Management
11 34 (2.62%) ITSM
12 33 (2.54%) Electronic Trading
12 33 (2.54%) Line Management
13 31 (2.39%) Agile Software Development
14 30 (2.31%) Continuous Improvement
14 30 (2.31%) Service Delivery
15 29 (2.24%) Data Analysis
15 29 (2.24%) Time Management
16 28 (2.16%) E-Commerce
Programming Languages
1 310 (23.90%) SQL
2 87 (6.71%) Java
3 40 (3.08%) PL/SQL
3 40 (3.08%) PowerShell
4 39 (3.01%) Perl
5 34 (2.62%) Python
6 33 (2.54%) Shell Script
7 32 (2.47%) Bash Shell
7 32 (2.47%) C#
8 25 (1.93%) T-SQL
9 21 (1.62%) JavaScript
9 21 (1.62%) VBA
10 17 (1.31%) C
11 12 (0.93%) JCL
11 12 (0.93%) PHP
12 9 (0.69%) C++
12 9 (0.69%) Korn
13 7 (0.54%) VB
14 6 (0.46%) R
15 5 (0.39%) XMLA
Qualifications
1 80 (6.17%) Security Cleared
2 65 (5.01%) SC Cleared
3 50 (3.86%) Degree
4 44 (3.39%) Microsoft Certification
5 29 (2.24%) ITIL Certification
6 24 (1.85%) MCSE
7 22 (1.70%) MCP
8 17 (1.31%) MCSA
9 15 (1.16%) ITIL Foundation Certificate
10 12 (0.93%) Cisco Certification
11 11 (0.85%) CCNA
11 11 (0.85%) MCITP
12 8 (0.62%) Computer Science Degree
12 8 (0.62%) MCDST
13 6 (0.46%) DV Cleared
14 5 (0.39%) DBS Check
14 5 (0.39%) MOS
15 4 (0.31%) A+ Certification
15 4 (0.31%) HND
16 3 (0.23%) CISSP
Quality Assurance & Compliance
1 105 (8.10%) SLA
2 17 (1.31%) PMO
3 11 (0.85%) SEPA
4 6 (0.46%) Disclosure Scotland
5 5 (0.39%) HL7
5 5 (0.39%) MiFID
6 4 (0.31%) GDPR
6 4 (0.31%) QA
7 3 (0.23%) Dodd-Frank
7 3 (0.23%) EMIR
7 3 (0.23%) IFRS
7 3 (0.23%) IFRS 9
7 3 (0.23%) ISO/IEC 27001
7 3 (0.23%) PCI DSS
8 2 (0.15%) Data Quality
8 2 (0.15%) ISO 9001
8 2 (0.15%) TARGET2
9 1 (0.077%) DICOM
9 1 (0.077%) P3O
9 1 (0.077%) Sarbanes-Oxley
System Software
1 360 (27.76%) Active Directory
2 48 (3.70%) VMware Infrastructure
3 19 (1.46%) XenApp
4 18 (1.39%) Hyper-V
5 15 (1.16%) Virtual Desktop
6 9 (0.69%) Terminal Services
6 9 (0.69%) vSphere
7 8 (0.62%) Job Entry Subsystem
7 8 (0.62%) Tivoli Workload Scheduler
7 8 (0.62%) VMware ESXi
7 8 (0.62%) XenDesktop
8 7 (0.54%) Microsoft App-V
8 7 (0.54%) RACF
9 6 (0.46%) Virtual Machines
10 5 (0.39%) BitLocker
10 5 (0.39%) Virtual Servers
10 5 (0.39%) VMware Workstation
11 4 (0.31%) KVM
12 2 (0.15%) Docker
12 2 (0.15%) Time Sharing Option
Systems Management
1 107 (8.25%) SCCM
2 25 (1.93%) Systems Management Server (SMS)
3 24 (1.85%) Control-M
4 11 (0.85%) AirWatch
4 11 (0.85%) Tivoli
5 7 (0.54%) Kibana
5 7 (0.54%) logstash
5 7 (0.54%) OVSD
5 7 (0.54%) SCOM
5 7 (0.54%) Tivoli Monitoring
6 6 (0.46%) OpenView
6 6 (0.46%) WSUS
7 5 (0.39%) CA Spectrum
7 5 (0.39%) DameWare
7 5 (0.39%) Microsoft Intune
7 5 (0.39%) Puppet
8 4 (0.31%) Jamf Pro
8 4 (0.31%) Nagios
8 4 (0.31%) NetBackup
8 4 (0.31%) Symantec Enterprise Vault
Vendors
1 368 (28.37%) Microsoft
2 137 (10.56%) Oracle
3 129 (9.95%) Citrix
4 76 (5.86%) HP
5 72 (5.55%) Cisco
6 70 (5.40%) VMware
7 67 (5.17%) Apple
8 38 (2.93%) Remedy
9 35 (2.70%) ServiceNow
10 33 (2.54%) IBM
11 32 (2.47%) Bloomberg
12 30 (2.31%) SAP
13 25 (1.93%) Charles River
14 22 (1.70%) Dell
14 22 (1.70%) iManage
15 21 (1.62%) Reuters
16 20 (1.54%) Avaya
17 19 (1.46%) Red Hat
18 18 (1.39%) Symantec
19 15 (1.16%) NetApp