Support Analyst Contract Job Trends

Support Analyst
UK

The median Support Analyst daily rate in the UK is £238, according to job vacancies posted in the 6 months leading up to 8 July 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
8 Jul 2026
Same period 2025 Same period 2024
Rank 382 255 334
Rank change year-on-year -127 +79 -57
Contract jobs requiring a Support Analyst 301 335 284
As % of all contract jobs in the UK 0.58% 1.05% 0.66%
As % of the Job Titles category 0.62% 1.14% 0.71%
Number of daily rates quoted 115 167 195
10th Percentile £161 £163 £155
25th Percentile £188 £213 £181
Median daily rate (50th Percentile) £238 £278 £225
Median % change year-on-year -14.57% +23.56% -21.05%
75th Percentile £400 £404 £365
90th Percentile £438 £525 £500
UK excluding London median daily rate £225 £263 £190
% change year-on-year -14.29% +38.16% -5.00%
Number of hourly rates quoted 69 63 28
10th Percentile £15.27 £18.10 £12.62
25th Percentile £17.11 £22.03 £17.54
Median hourly rate £18.57 £22.56 £21.00
Median % change year-on-year -17.69% +7.43% -6.23%
75th Percentile £23.00 £29.54 £22.63
90th Percentile £27.35 £33.75 £24.13
UK excluding London median hourly rate £18.00 £22.14 £18.38
% change year-on-year -18.70% +20.49% -13.77%

All Contract IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 48,237 29,379 40,107
% of contract IT jobs with a recognized job title 92.46% 91.96% 93.00%
Number of daily rates quoted 29,223 18,754 25,817
10th Percentile £325 £287 £285
25th Percentile £417 £400 £409
Median daily rate (50th Percentile) £520 £500 £525
Median % change year-on-year +4.00% -4.76% -2.33%
75th Percentile £625 £625 £638
90th Percentile £725 £738 £750
UK excluding London median daily rate £500 £475 £493
% change year-on-year +5.26% -3.65% -1.40%
Number of hourly rates quoted 3,243 1,333 2,768
10th Percentile £15.75 £13.75 £12.86
25th Percentile £21.25 £17.44 £16.62
Median hourly rate £43.00 £26.45 £37.50
Median % change year-on-year +62.57% -29.47% -12.79%
75th Percentile £67.50 £55.25 £62.50
90th Percentile £80.00 £73.25 £73.75
UK excluding London median hourly rate £45.00 £25.15 £40.00
% change year-on-year +78.93% -37.13% +1.07%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of contract IT job postings featuring 'Support Analyst' in the job title relative to all contract IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Daily Rate Trend

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK.

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Support Analyst over the 6 months to 8 July 2026.

Daily rate histogram for Support Analyst in the UK

Support Analyst
Hourly Rate Trend

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK.

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Analyst over the 6 months to 8 July 2026.

Hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 17 Contract Job Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 6 months to 8 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -116 272 £238 -14.57% 119
UK excluding London -78 219 £225 -14.29% 100
London -117 77 £288 -20.14% 40
Work from Home -49 68 £210 -49.09% 39
South East -46 55 £190 -27.62% 29
North of England -83 48 £260 +23.81% 29
East of England +5 44 £350 +102.31% 11
North West -33 39 £260 +23.81% 22
Midlands -67 27 £288 +9.52% 20
Scotland -3 19 £206 -30.08% 3
South West -51 19 £225 -19.06% 11
East Midlands -1 18 £213 - 11
West Midlands -78 9 £288 +9.52% 9
Yorkshire -61 8 £348 +82.89% 5
Wales -15 6 £280 -6.67% 2
Northern Ireland -5 1 - -
North East - 1 - - 3

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 8 July 2026, Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads featuring Support Analyst in the job title.

1 107 (35.55%) Windows
2 96 (31.89%) Microsoft
3 86 (28.57%) Problem-Solving
4 84 (27.91%) Microsoft 365
5 71 (23.59%) Customer Service
6 66 (21.93%) ITIL
7 58 (19.27%) Active Directory
8 39 (12.96%) Azure
9 35 (11.63%) Entra ID
10 33 (10.96%) Windows 10
11 31 (10.30%) Incident Management
11 31 (10.30%) SharePoint
12 30 (9.97%) SQL
13 29 (9.63%) Microsoft Office
14 28 (9.30%) Degree
15 27 (8.97%) ITSM
16 24 (7.97%) Migration
16 24 (7.97%) ServiceNow
17 22 (7.31%) Service Management
18 20 (6.64%) Microsoft Certification
18 20 (6.64%) Stakeholder Management
19 19 (6.31%) Microsoft Exchange
19 19 (6.31%) Security Cleared
19 19 (6.31%) Wi-Fi
20 18 (5.98%) Microsoft Excel
20 18 (5.98%) SaaS
21 17 (5.65%) Computer Science
21 17 (5.65%) Computer Science Degree
21 17 (5.65%) Root Cause Analysis
21 17 (5.65%) SC Cleared

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 31 (10.30%) SharePoint
2 19 (6.31%) Microsoft Exchange
3 6 (1.99%) CMS
4 3 (1.00%) Confluence
5 2 (0.66%) Apache
5 2 (0.66%) Oracle Self-Service HR
5 2 (0.66%) Oracle Workflow
5 2 (0.66%) SAS
6 1 (0.33%) CICS
6 1 (0.33%) WebSphere
Applications
1 29 (9.63%) Microsoft Office
2 18 (5.98%) Microsoft Excel
3 9 (2.99%) AutoCAD
4 8 (2.66%) Revit
5 7 (2.33%) Microsoft PowerPoint
6 3 (1.00%) Spreadsheet
7 2 (0.66%) MS Visio
Business Applications
1 2 (0.66%) Loan IQ
1 2 (0.66%) Oracle Assets
1 2 (0.66%) Oracle Cash Management
1 2 (0.66%) Oracle Payables
1 2 (0.66%) Oracle Procure-to-Pay
1 2 (0.66%) Oracle Receivables
1 2 (0.66%) Unit4 Business World
2 1 (0.33%) Demantra
2 1 (0.33%) Dynamics CRM
2 1 (0.33%) Markit EDM
2 1 (0.33%) Remedy ITSM
2 1 (0.33%) Shopify
2 1 (0.33%) SunGard Martini
Cloud Services
1 84 (27.91%) Microsoft 365
2 39 (12.96%) Azure
3 35 (11.63%) Entra ID
4 18 (5.98%) SaaS
5 10 (3.32%) AWS
6 9 (2.99%) Power Platform
7 7 (2.33%) OneDrive
8 4 (1.33%) Dynamics 365
9 3 (1.00%) IaaS
9 3 (1.00%) Microsoft Copilot
9 3 (1.00%) Power Automate
10 2 (0.66%) Amazon CloudWatch
10 2 (0.66%) Amazon S3
10 2 (0.66%) AWS Lambda
10 2 (0.66%) Azure Sentinel
10 2 (0.66%) Datadog
10 2 (0.66%) Serverless
10 2 (0.66%) Snowflake
11 1 (0.33%) Azure DevOps
11 1 (0.33%) Slack
Communications & Networking
1 19 (6.31%) Wi-Fi
2 10 (3.32%) VPN
3 8 (2.66%) DHCP
4 7 (2.33%) DNS
4 7 (2.33%) LAN
5 6 (1.99%) TCP/IP
6 4 (1.33%) Firewall
7 3 (1.00%) Remote Desktop
8 2 (0.66%) FTP
8 2 (0.66%) Internet
8 2 (0.66%) VLAN
8 2 (0.66%) WinSCP
9 1 (0.33%) Kerberos
9 1 (0.33%) RS-232
9 1 (0.33%) Skype
9 1 (0.33%) WAN
9 1 (0.33%) Wireless
9 1 (0.33%) X.400
Database & Business Intelligence
1 12 (3.99%) SQL Server
2 7 (2.33%) Power BI
3 3 (1.00%) Data Mart
4 2 (0.66%) Amazon Redshift
4 2 (0.66%) MySQL
4 2 (0.66%) Oracle BI Publisher
4 2 (0.66%) Power Query
4 2 (0.66%) PowerPivot
4 2 (0.66%) Relational Database
5 1 (0.33%) Data Warehouse
5 1 (0.33%) Db2
5 1 (0.33%) GIS
5 1 (0.33%) KDB
5 1 (0.33%) MS Access
5 1 (0.33%) Oracle Database
5 1 (0.33%) Oracle Reports
5 1 (0.33%) Tableau
Development Applications
1 16 (5.32%) JIRA
2 3 (1.00%) Oracle Forms
3 2 (0.66%) Git
4 1 (0.33%) Subversion
4 1 (0.33%) Visual Studio
General
1 115 (38.21%) Social Skills
2 40 (13.29%) Analytical Skills
3 38 (12.62%) Finance
4 21 (6.98%) Public Sector
5 18 (5.98%) Law
6 15 (4.98%) Telecoms
7 13 (4.32%) Banking
8 12 (3.99%) Manufacturing
9 11 (3.65%) Organisational Skills
9 11 (3.65%) Retail
10 6 (1.99%) Inclusion and Diversity
11 5 (1.66%) Documentation Skills
12 4 (1.33%) Front Office
13 3 (1.00%) Financial Institution
13 3 (1.00%) Investment Banking
13 3 (1.00%) Legal
13 3 (1.00%) Military
14 2 (0.66%) Automotive
14 2 (0.66%) General Ledger
14 2 (0.66%) Marketing
Libraries, Frameworks & Software Standards
1 9 (2.99%) .NET
2 3 (1.00%) ASP.NET
3 2 (0.66%) CSS
3 2 (0.66%) HTML
3 2 (0.66%) LAMP
3 2 (0.66%) Oracle Fusion
3 2 (0.66%) XML
4 1 (0.33%) FIX Protocol
4 1 (0.33%) HTML5
4 1 (0.33%) JSON
4 1 (0.33%) LDAP
4 1 (0.33%) Web Services
4 1 (0.33%) WebSphere MQ
Miscellaneous
1 37 (12.29%) Onboarding
2 12 (3.99%) Enterprise Software
3 9 (2.99%) FMCG
3 9 (2.99%) Self-Motivation
4 8 (2.66%) Video Conferencing
5 5 (1.66%) Management Information System
6 4 (1.33%) Driving Licence
7 3 (1.00%) Data Centre
7 3 (1.00%) Fixed Income
8 2 (0.66%) Credit Risk
8 2 (0.66%) Derivative
8 2 (0.66%) Foreign Exchange (FX)
8 2 (0.66%) Housing Association
8 2 (0.66%) Legacy Systems
8 2 (0.66%) OTC Derivatives
8 2 (0.66%) PMI
9 1 (0.33%) Data Protection Act
9 1 (0.33%) Distributed Computing
9 1 (0.33%) Mainframe
9 1 (0.33%) Web Conferencing
Operating Systems
1 107 (35.55%) Windows
2 33 (10.96%) Windows 10
3 15 (4.98%) Linux
4 12 (3.99%) Windows Server
5 10 (3.32%) Android
6 7 (2.33%) Unix
7 6 (1.99%) Apple iOS
7 6 (1.99%) Windows 7
7 6 (1.99%) Windows Server 2003
7 6 (1.99%) Windows Server 2016
8 5 (1.66%) Mac OS
9 4 (1.33%) Windows Server 2019
10 1 (0.33%) AIX
10 1 (0.33%) zOS
Processes & Methodologies
1 86 (28.57%) Problem-Solving
2 71 (23.59%) Customer Service
3 66 (21.93%) ITIL
4 31 (10.30%) Incident Management
5 27 (8.97%) ITSM
6 24 (7.97%) Migration
7 22 (7.31%) Service Management
8 20 (6.64%) Stakeholder Management
9 17 (5.65%) Computer Science
9 17 (5.65%) Root Cause Analysis
10 16 (5.32%) Data Migration
10 16 (5.32%) Validation
11 15 (4.98%) Service Delivery
12 14 (4.65%) CRM
13 13 (4.32%) Digital Transformation Programme
13 13 (4.32%) Inventory Management
14 12 (3.99%) Continuous Improvement
14 12 (3.99%) Knowledge Management
15 11 (3.65%) Data Analysis
15 11 (3.65%) Knowledge Transfer
Programming Languages
1 30 (9.97%) SQL
2 10 (3.32%) Java
3 8 (2.66%) PowerShell
4 7 (2.33%) Shell Script
5 6 (1.99%) PL/SQL
6 5 (1.66%) C#
6 5 (1.66%) Python
7 3 (1.00%) Groovy
8 2 (0.66%) C++
8 2 (0.66%) Perl
8 2 (0.66%) PHP
8 2 (0.66%) T-SQL
8 2 (0.66%) VBScript
9 1 (0.33%) Bash
9 1 (0.33%) C
9 1 (0.33%) COBOL
9 1 (0.33%) JavaScript
9 1 (0.33%) JCL
Qualifications
1 28 (9.30%) Degree
2 20 (6.64%) Microsoft Certification
3 19 (6.31%) Security Cleared
4 17 (5.65%) Computer Science Degree
4 17 (5.65%) SC Cleared
5 10 (3.32%) A+ Certification
5 10 (3.32%) Network+ Certification
6 5 (1.66%) MCSE
6 5 (1.66%) Microsoft Certified Professional
7 4 (1.33%) DV Cleared
8 2 (0.66%) DBS Check
8 2 (0.66%) PMI Certification
9 1 (0.33%) BPSS Clearance
9 1 (0.33%) HNC
9 1 (0.33%) MCSA
Quality Assurance & Compliance
1 8 (2.66%) SLA
2 4 (1.33%) PMO
3 2 (0.66%) GDPR
3 2 (0.66%) QA
4 1 (0.33%) Actionable Recommendations
4 1 (0.33%) Cyber Essentials
4 1 (0.33%) GRC
4 1 (0.33%) PCI DSS
System Software
1 58 (19.27%) Active Directory
2 3 (1.00%) Virtual Desktop
2 3 (1.00%) VMware Infrastructure
3 2 (0.66%) BitLocker
3 2 (0.66%) Firmware
4 1 (0.33%) Hyper-V
Systems Management
1 13 (4.32%) Microsoft Intune
2 5 (1.66%) Control-M
3 2 (0.66%) Grafana
3 2 (0.66%) Jamf Pro
3 2 (0.66%) SCCM
4 1 (0.33%) AirWatch
4 1 (0.33%) Dell DRAC
4 1 (0.33%) ITRS Geneos
4 1 (0.33%) vCenter Server
Vendors
1 96 (31.89%) Microsoft
2 24 (7.97%) ServiceNow
3 15 (4.98%) Oracle
4 12 (3.99%) Meraki
4 12 (3.99%) Salesforce
5 11 (3.65%) Avaya
5 11 (3.65%) Mitel
6 8 (2.66%) Adobe
6 8 (2.66%) Autodesk
6 8 (2.66%) Conga
6 8 (2.66%) DocuSign
6 8 (2.66%) MuleSoft
7 7 (2.33%) Bloomberg
8 6 (1.99%) Murex
8 6 (1.99%) Splunk
9 5 (1.66%) Apple
9 5 (1.66%) Citrix
9 5 (1.66%) SAP
10 4 (1.33%) Bomgar
10 4 (1.33%) HP