Period
to 24 May 2018

The median contractor rate for a Support Analyst was £225 per day in advertised job vacancies during the 6 months to 24 May 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Analyst
UK
6 months to
24 May 2018
Same period 2017 Same period 2016
Rank 221 211 180
Rank change year-on-year -10 -31 -58
Contract jobs requiring a Support Analyst 1,264 1,151 1,529
As % of all contract IT jobs advertised in the UK 1.25% 1.27% 1.45%
As % of the Job Titles category 1.32% 1.34% 1.52%
Number of daily rates quoted 765 667 888
UK median daily rate £225 £225 £263
Median daily rate % change year-on-year - -14.29% +5.00%
10th Percentile £113 £123 £125
90th Percentile £450 £450 £475
UK excluding London median daily rate £200 £193 £250
% change year-on-year +3.80% -22.93% +11.11%
Number of hourly rates quoted 171 121 193
UK median hourly rate £14.50 £15.00 £15.00
Median hourly rate % change year-on-year -3.33% - -
10th Percentile £10.16 £10.50 £10.38
90th Percentile £28.05 £23.00 £24.90
UK excluding London median hourly rate £13.50 £14.50 £15.00
% change year-on-year -6.90% -3.33% +5.73%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 95,587 85,750 100,408
% of contract IT jobs with a recognized job title 94.86% 94.93% 95.10%
Number of daily rates quoted 62,753 55,622 65,088
UK median daily rate £450 £425 £420
Median daily rate % change year-on-year +5.88% +1.19% +5.00%
10th Percentile £263 £263 £252
90th Percentile £631 £613 £600
UK excluding London median daily rate £413 £400 £388
% change year-on-year +3.13% +3.23% +3.33%
Number of hourly rates quoted 3,007 2,882 3,141
UK median hourly rate £18.00 £18.75 £20.00
Median hourly rate % change year-on-year -3.99% -6.26% +14.29%
10th Percentile £10.88 £10.75 £10.50
90th Percentile £47.83 £50.00 £48.75
UK excluding London median hourly rate £17.50 £18.00 £19.50
% change year-on-year -2.78% -7.69% +16.70%

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Analyst.

Contractor daily rate trend for Support Analyst in the UK

Support Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Support Analyst over the 6 months to 24 May 2018.

Contractor daily rate histogram for Support Analyst in the UK

Support Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Analyst.

Contractor hourly rate trend for Support Analyst in the UK

Support Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Support Analyst over the 6 months to 24 May 2018.

Contractor hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 6 months to 24 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -12 1,135 £225 -6.25% 358
UK excluding London -11 655 £200 +3.80% 246
London -13 588 £250 -16.67% 132
South East -27 193 £168 -16.87% 67
North of England -11 113 £213 +2.41% 64
Midlands -20 98 £300 +87.50% 40
East of England +8 85 £161 -19.38% 31
Scotland +2 79 £213 +60.38% 12
East Midlands 0 56 £300 +81.82% 18
South West +1 54 £226 +6.35% 24
West Midlands -26 41 £275 +71.88% 21
North West -30 41 £144 -33.14% 41
Yorkshire -10 38 £219 +4.17% 22
North East +27 34 £325 +62.50% 1
Wales +4 19 £175 -5.41% 6
Northern Ireland +14 14 £291 +104.39% 1

Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 24 May 2018, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Support Analyst in the job title.

1 526 (41.61%) Windows
2 388 (30.70%) Microsoft
3 364 (28.80%) Active Directory
4 290 (22.94%) Microsoft Office
5 288 (22.78%) ITIL
6 280 (22.15%) Finance
7 278 (21.99%) SQL
8 191 (15.11%) Windows 7
9 181 (14.32%) Office 365
10 158 (12.50%) Windows 10
11 156 (12.34%) Unix
12 148 (11.71%) Problem-Solving
13 139 (11.00%) Analytical Skills
14 136 (10.76%) Citrix
15 124 (9.81%) Windows Server
16 123 (9.73%) Linux
17 120 (9.49%) Oracle
18 110 (8.70%) SLA
18 110 (8.70%) MS Exchange
19 108 (8.54%) Banking
20 103 (8.15%) SQL Server
21 102 (8.07%) Service Management
22 101 (7.99%) SCCM
23 82 (6.49%) Security Cleared
24 81 (6.41%) VMware
25 80 (6.33%) Incident Management
26 78 (6.17%) Windows Server 2012
27 77 (6.09%) Cisco
28 75 (5.93%) Microsoft Excel
29 73 (5.78%) Windows Server 2008

Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 110 (8.70%) MS Exchange
2 62 (4.91%) SharePoint
3 40 (3.16%) Exchange Server 2010
4 37 (2.93%) Skype for Business
5 28 (2.22%) WebSphere
6 15 (1.19%) IIS
7 12 (0.95%) IBM Notes
7 12 (0.95%) SAS
8 10 (0.79%) Exchange Server 2003
8 10 (0.79%) Tomcat
9 9 (0.71%) Elasticsearch
9 9 (0.71%) JBoss
10 8 (0.63%) Apache
10 8 (0.63%) BizTalk Server
10 8 (0.63%) Confluence
10 8 (0.63%) Exchange Server 2007
10 8 (0.63%) WebLogic
11 7 (0.55%) Blackberry Enterprise Server
11 7 (0.55%) CMS
12 6 (0.47%) Exchange Server 2013
Applications
1 290 (22.94%) Microsoft Office
2 75 (5.93%) Microsoft Excel
3 37 (2.93%) Microsoft PowerPoint
4 14 (1.11%) Spreadsheet
5 6 (0.47%) Microsoft Project
5 6 (0.47%) MS Visio
6 1 (0.079%) Acrobat
6 1 (0.079%) Adobe Creative Suite
6 1 (0.079%) AutoCAD
6 1 (0.079%) SPSS
6 1 (0.079%) Windchill
Business Applications
1 20 (1.58%) Dynamics CRM
2 19 (1.50%) Dynamics AX
3 17 (1.34%) Sonata
4 16 (1.27%) Oracle General Ledger
4 16 (1.27%) Oracle Payables
4 16 (1.27%) Oracle Receivables
5 15 (1.19%) Oracle EBS
5 15 (1.19%) Oracle EBS R12
6 14 (1.11%) Oracle Assets
6 14 (1.11%) Oracle iProcurement
7 11 (0.87%) Oracle Internet Expenses
8 8 (0.63%) Carpe Diem
8 8 (0.63%) Elite 3E
8 8 (0.63%) thinkFolio
9 7 (0.55%) Servitor
10 6 (0.47%) Unit4 Business World
11 5 (0.40%) BusinessWare
11 5 (0.40%) Dynamics NAV
11 5 (0.40%) Oracle Financials
12 4 (0.32%) Salesforce.com CRM
Cloud Services
1 181 (14.32%) Office 365
2 25 (1.98%) Microsoft Azure
3 14 (1.11%) SaaS
4 13 (1.03%) G Suite
5 12 (0.95%) Dynamics 365
5 12 (0.95%) IaaS
6 11 (0.87%) PaaS
7 8 (0.63%) Amazon AWS
8 4 (0.32%) Mimecast
9 3 (0.24%) Adobe Creative Cloud
9 3 (0.24%) Azure Data Factory
9 3 (0.24%) SuccessFactors
10 2 (0.16%) AWS Lambda
10 2 (0.16%) FinancialForce
10 2 (0.16%) Google Cloud Platform
10 2 (0.16%) Serverless
11 1 (0.079%) Azure Active Directory
11 1 (0.079%) OneDrive
11 1 (0.079%) Oracle CX
11 1 (0.079%) Yammer
Communications & Networking
1 57 (4.51%) VPN
2 56 (4.43%) LAN
3 53 (4.19%) Internet
4 51 (4.03%) TCP/IP
5 49 (3.88%) WAN
6 48 (3.80%) DNS
7 44 (3.48%) Firewall
8 41 (3.24%) DHCP
9 33 (2.61%) VoIP
10 31 (2.45%) Skype
11 19 (1.50%) Remote Desktop
12 17 (1.34%) SAN
13 16 (1.27%) Wi-Fi
13 16 (1.27%) Wireless
14 12 (0.95%) IP Telephony
14 12 (0.95%) SMS
15 11 (0.87%) Intranet
15 11 (0.87%) VLAN
16 8 (0.63%) SSL
17 6 (0.47%) WLAN
Database & Business Intelligence
1 103 (8.15%) SQL Server
2 27 (2.14%) Relational Database
3 26 (2.06%) Oracle Database
4 21 (1.66%) Data Warehouse
5 17 (1.34%) Oracle Database 11g
6 16 (1.27%) Crystal Reports
6 16 (1.27%) Oracle Reports
7 14 (1.11%) Oracle Database 10g
7 14 (1.11%) Oracle Discoverer
7 14 (1.11%) SQL Server Integration Services
8 13 (1.03%) SQL Server Reporting Services
9 9 (0.71%) Blockchain
10 8 (0.63%) BusinessObjects
10 8 (0.63%) SQL Server 2008
10 8 (0.63%) SQL Server 2012
10 8 (0.63%) SQL Server Analysis Services
11 7 (0.55%) MS Access
11 7 (0.55%) Power BI
12 6 (0.47%) MySQL
12 6 (0.47%) SQL Server 2005
Development Applications
1 23 (1.82%) JIRA
2 8 (0.63%) Visual Studio
3 7 (0.55%) Git (software)
3 7 (0.55%) MSI
4 4 (0.32%) SQL Server Management Studio (SSMS)
5 3 (0.24%) Team Foundation Server
6 2 (0.16%) Eclipse
6 2 (0.16%) Octopus Deploy
6 2 (0.16%) StarTeam
6 2 (0.16%) Toad
7 1 (0.079%) AdminStudio
7 1 (0.079%) Artifactory
7 1 (0.079%) Bitbucket
7 1 (0.079%) Jenkins
7 1 (0.079%) JIRA Agile
7 1 (0.079%) JUnit
7 1 (0.079%) Oracle APEX
7 1 (0.079%) Oracle Forms
7 1 (0.079%) PVCS
General
1 280 (22.15%) Finance
2 108 (8.54%) Banking
3 62 (4.91%) Retail
4 52 (4.11%) Front Office
5 37 (2.93%) Legal
6 34 (2.69%) Law
7 30 (2.37%) Investment Banking
8 17 (1.34%) Billing
8 17 (1.34%) Telecoms
9 16 (1.27%) Advertising
9 16 (1.27%) Back Office
10 13 (1.03%) Manufacturing
11 10 (0.79%) Financial Institution
11 10 (0.79%) Publishing
12 8 (0.63%) French Language
12 8 (0.63%) Pharmaceutical
13 7 (0.55%) Automotive
14 6 (0.47%) Marketing
14 6 (0.47%) Retail Banking
15 4 (0.32%) General Ledger
Libraries, Frameworks & Software Standards
1 31 (2.45%) XML
2 27 (2.14%) FIX Protocol
3 25 (1.98%) .NET
4 19 (1.50%) Web Services
5 17 (1.34%) J2EE
6 15 (1.19%) WebSphere MQ
7 14 (1.11%) HTML
8 12 (0.95%) CSS
9 11 (0.87%) AngularJS
10 8 (0.63%) ISPF
10 8 (0.63%) Middleware
10 8 (0.63%) REST
10 8 (0.63%) Spring
11 7 (0.55%) Elastic Stack
11 7 (0.55%) Rendezvous
12 6 (0.47%) Hibernate
12 6 (0.47%) JDBC
12 6 (0.47%) LDAP
13 5 (0.40%) MDX
13 5 (0.40%) SOAP
Miscellaneous
1 139 (11.00%) Analytical Skills
2 44 (3.48%) Blackberry
3 40 (3.16%) iPhone
3 40 (3.16%) Management Information System
3 40 (3.16%) Self-Motivation
4 32 (2.53%) Smartphone
5 26 (2.06%) Equities
6 25 (1.98%) iPad
7 22 (1.74%) Foreign Exchange (FX)
7 22 (1.74%) Video Conferencing
8 20 (1.58%) Data Centre
8 20 (1.58%) Fixed Income
9 19 (1.50%) Computer Science
10 17 (1.34%) SWIFT
11 16 (1.27%) Mainframe
12 15 (1.19%) User Experience
13 13 (1.03%) Derivative
14 11 (0.87%) IBM Mainframe
15 10 (0.79%) Hedge funds
15 10 (0.79%) NHS
Operating Systems
1 526 (41.61%) Windows
2 191 (15.11%) Windows 7
3 158 (12.50%) Windows 10
4 156 (12.34%) Unix
5 124 (9.81%) Windows Server
6 123 (9.73%) Linux
7 78 (6.17%) Windows Server 2012
8 73 (5.78%) Windows Server 2008
9 55 (4.35%) Android
10 54 (4.27%) Apple iOS
11 42 (3.32%) Windows 8
12 39 (3.09%) Windows XP
13 30 (2.37%) Solaris
14 28 (2.22%) Red Hat Enterprise Linux
14 28 (2.22%) Windows Server 2003
15 27 (2.14%) Mac OS
16 26 (2.06%) Mac OS X
17 21 (1.66%) AIX
18 16 (1.27%) HPUX
19 14 (1.11%) MVS
Processes & Methodologies
1 288 (22.78%) ITIL
2 148 (11.71%) Problem-Solving
3 102 (8.07%) Service Management
4 80 (6.33%) Incident Management
5 63 (4.98%) Change Management
6 61 (4.83%) Migration
7 59 (4.67%) Problem Management
8 44 (3.48%) Root Cause Analysis
9 41 (3.24%) CRM
9 41 (3.24%) Project Management
10 40 (3.16%) Service Delivery
11 39 (3.09%) ITSM
12 36 (2.85%) Asset Management
12 36 (2.85%) Line Management
13 34 (2.69%) Agile Software Development
14 32 (2.53%) Electronic Trading
15 30 (2.37%) Data Analysis
15 30 (2.37%) E-Commerce
16 28 (2.22%) Configuration Management
16 28 (2.22%) ERP
Programming Languages
1 278 (21.99%) SQL
2 70 (5.54%) Java
3 47 (3.72%) PowerShell
4 33 (2.61%) C#
4 33 (2.61%) Perl
5 31 (2.45%) PL/SQL
6 28 (2.22%) Bash Shell
7 27 (2.14%) Python
8 25 (1.98%) Shell Script
8 25 (1.98%) T-SQL
9 19 (1.50%) VBA
10 18 (1.42%) JavaScript
11 17 (1.34%) C
12 11 (0.87%) JCL
12 11 (0.87%) PHP
13 7 (0.55%) C++
13 7 (0.55%) Korn
13 7 (0.55%) VB
14 6 (0.47%) Java 8
14 6 (0.47%) VBScript
Qualifications
1 82 (6.49%) Security Cleared
2 67 (5.30%) SC Cleared
3 49 (3.88%) Degree
4 36 (2.85%) Microsoft Certification
5 33 (2.61%) ITIL Certification
6 18 (1.42%) MCP
7 17 (1.34%) MCSE
8 14 (1.11%) Cisco Certification
9 13 (1.03%) CCNA
9 13 (1.03%) MCSA
10 10 (0.79%) ITIL Foundation Certificate
11 9 (0.71%) Computer Science Degree
11 9 (0.71%) MCITP
12 7 (0.55%) DBS Check
13 6 (0.47%) DV Cleared
13 6 (0.47%) MOS
14 5 (0.40%) A+ Certification
14 5 (0.40%) HND
15 4 (0.32%) MCDST
16 3 (0.24%) CCENT
Quality Assurance & Compliance
1 110 (8.70%) SLA
2 20 (1.58%) PMO
3 8 (0.63%) SEPA
4 7 (0.55%) Disclosure Scotland
5 6 (0.47%) QA
6 5 (0.40%) GDPR
7 4 (0.32%) HL7
8 3 (0.24%) Data Quality
8 3 (0.24%) Dodd-Frank
8 3 (0.24%) EMIR
8 3 (0.24%) ISO/IEC 27001
8 3 (0.24%) MiFID
8 3 (0.24%) PCI DSS
9 2 (0.16%) TARGET2
10 1 (0.079%) IFRS
10 1 (0.079%) IFRS 9
10 1 (0.079%) ISO 9001
10 1 (0.079%) Sarbanes-Oxley
System Software
1 364 (28.80%) Active Directory
2 58 (4.59%) VMware Infrastructure
3 18 (1.42%) XenApp
4 17 (1.34%) Hyper-V
5 16 (1.27%) Virtual Desktop
6 13 (1.03%) XenDesktop
7 11 (0.87%) vSphere
8 10 (0.79%) VMware ESXi
8 10 (0.79%) VMware Workstation
9 9 (0.71%) Virtual Machines
10 8 (0.63%) Job Entry Subsystem
10 8 (0.63%) Tivoli Workload Scheduler
11 7 (0.55%) BitLocker
11 7 (0.55%) RACF
12 6 (0.47%) Microsoft App-V
13 5 (0.40%) Terminal Services
14 4 (0.32%) KVM
14 4 (0.32%) NFS
15 3 (0.24%) Squid
15 3 (0.24%) VMware Server
Systems Management
1 101 (7.99%) SCCM
2 30 (2.37%) Systems Management Server (SMS)
3 22 (1.74%) Control-M
4 16 (1.27%) AirWatch
5 9 (0.71%) Tivoli
6 7 (0.55%) Kibana
6 7 (0.55%) logstash
6 7 (0.55%) OVSD
6 7 (0.55%) Puppet
6 7 (0.55%) SCOM
6 7 (0.55%) Tivoli Monitoring
7 6 (0.47%) OpenView
8 5 (0.40%) CA Spectrum
8 5 (0.40%) Microsoft Intune
8 5 (0.40%) WSUS
9 4 (0.32%) Malwarebytes
9 4 (0.32%) NetBackup
9 4 (0.32%) SCSM
10 3 (0.24%) Backup Exec
10 3 (0.24%) DameWare
Vendors
1 388 (30.70%) Microsoft
2 136 (10.76%) Citrix
3 120 (9.49%) Oracle
4 81 (6.41%) VMware
5 77 (6.09%) Cisco
6 69 (5.46%) Apple
7 62 (4.91%) HP
8 43 (3.40%) Remedy
9 38 (3.01%) SAP
9 38 (3.01%) ServiceNow
10 30 (2.37%) IBM
11 27 (2.14%) Bloomberg
12 25 (1.98%) Charles River
12 25 (1.98%) Ivanti
13 20 (1.58%) Red Hat
14 19 (1.50%) Avaya
15 18 (1.42%) Symantec
16 17 (1.34%) Dell
16 17 (1.34%) Google
16 17 (1.34%) Reuters