Support Analyst Contracts

Support Analyst
UK

The median Support Analyst daily rate in the UK is £278, according to job vacancies posted in the 6 months leading up to 6 July 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

 6 months to
6 Jul 2025		 Same period 2024 Same period 2023
Rank 249 317 271
Rank change year-on-year +68 -46 +32
Contract jobs requiring a Support Analyst 333 286 536
As % of all contract jobs advertised in the UK 1.05% 0.66% 0.94%
As % of the Job Titles category 1.14% 0.71% 1.00%
Number of daily rates quoted 166 197 407
10th Percentile £163 £155 £150
25th Percentile £213 £181 £182
Median daily rate (50th Percentile) £278 £225 £280
Median % change year-on-year +23.56% -19.64% +12.00%
75th Percentile £400 £365 £575
90th Percentile £525 £500 £675
UK excluding London median daily rate £263 £190 £200
% change year-on-year +38.16% -5.00% -4.76%
Number of hourly rates quoted 63 28 40
10th Percentile £18.10 £12.62 £14.22
25th Percentile £22.03 £17.54 £18.50
Median hourly rate £22.56 £21.00 £22.40
Median % change year-on-year +7.43% -6.23% +17.87%
75th Percentile £29.54 £22.63 £27.31
90th Percentile £33.75 £24.13 £29.21
UK excluding London median hourly rate £22.14 £18.38 £21.31
% change year-on-year +20.49% -13.77% +18.39%

All Contract IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 29,294 40,276 53,656
% of contract IT jobs with a recognized job title 91.97% 93.01% 94.48%
Number of daily rates quoted 18,671 25,908 37,253
10th Percentile £287 £285 £313
25th Percentile £400 £409 £425
Median daily rate (50th Percentile) £500 £525 £538
Median % change year-on-year -4.76% -2.33% +1.13%
75th Percentile £625 £638 £650
90th Percentile £738 £750 £750
UK excluding London median daily rate £475 £493 £500
% change year-on-year -3.65% -1.40% +4.17%
Number of hourly rates quoted 1,326 2,804 1,565
10th Percentile £13.75 £12.86 £14.25
25th Percentile £17.36 £16.65 £19.00
Median hourly rate £26.45 £37.50 £43.63
Median % change year-on-year -29.47% -14.05% +74.52%
75th Percentile £55.25 £62.96 £65.00
90th Percentile £73.25 £74.00 £77.00
UK excluding London median hourly rate £25.15 £40.00 £40.00
% change year-on-year -37.13% - +100.00%

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Support Analyst.

Daily rate trend for Support Analyst in the UK

Support Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Support Analyst over the 6 months to 6 July 2025.

Daily rate histogram for Support Analyst in the UK

Support Analyst
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Support Analyst.

Hourly rate trend for Support Analyst in the UK

Support Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Analyst over the 6 months to 6 July 2025.

Hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 6 months to 6 July 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
England +86 293 £278 +20.87% 502
UK excluding London +74 195 £263 +38.16% 322
London +38 123 £355 -11.25% 252
Work from Home +42 71 £413 +103.70% 189
North of England +22 52 £210 +5.00% 93
South East +42 36 £263 +56.72% 61
South West +61 35 £278 +29.30% 43
Midlands +24 35 £263 +40.00% 39
West Midlands +16 29 £263 +40.00% 17
Yorkshire +20 28 £190 - 42
North West +17 24 £210 +4.35% 46
East of England +24 14 £173 -46.77% 23
Northern Ireland - 11 £155 - 17
Scotland -13 10 £295 +68.57% 29
East Midlands +3 6 - - 22
Wales +9 5 £300 +57.89% 21

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 6 July 2025, Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Support Analyst in the job title.

1 143 (42.94%) Microsoft
2 115 (34.53%) Social Skills
3 103 (30.93%) Windows
4 93 (27.93%) Active Directory
5 92 (27.63%) Problem-Solving
6 70 (21.02%) Finance
7 69 (20.72%) ITIL
8 64 (19.22%) Customer Service
9 58 (17.42%) Microsoft 365
10 45 (13.51%) Service Management
11 42 (12.61%) SQL
11 42 (12.61%) ServiceNow
12 40 (12.01%) Microsoft Office
13 39 (11.71%) Analytical Skills
14 34 (10.21%) ITSM
14 34 (10.21%) Windows 10
15 32 (9.61%) Degree
16 31 (9.31%) Security Cleared
17 30 (9.01%) SLA
18 28 (8.41%) Azure
19 27 (8.11%) Citrix
20 26 (7.81%) Mobile Device Management
21 25 (7.51%) WebEx
22 24 (7.21%) SC Cleared
23 23 (6.91%) PowerShell
24 22 (6.61%) Banking
24 22 (6.61%) Management Information System
25 21 (6.31%) DHCP
25 21 (6.31%) DNS
25 21 (6.31%) Entra ID

Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (5.41%) SharePoint
2 15 (4.50%) Microsoft Exchange
3 7 (2.10%) Mattermost
3 7 (2.10%) Skype for Business
4 5 (1.50%) Confluence
5 2 (0.60%) IIS
Applications
1 40 (12.01%) Microsoft Office
2 17 (5.11%) Microsoft Excel
3 4 (1.20%) Microsoft PowerPoint
4 1 (0.30%) Adobe Creative Suite
4 1 (0.30%) AutoCAD
4 1 (0.30%) MS Visio
4 1 (0.30%) Spreadsheet
Business Applications
1 6 (1.80%) Dynamics CRM
2 4 (1.20%) CA PPM
3 3 (0.90%) Aladdin
3 3 (0.90%) iTrent
3 3 (0.90%) Oracle Cash Management
3 3 (0.90%) Oracle ERP
3 3 (0.90%) Oracle Payables
3 3 (0.90%) Oracle Receivables
4 2 (0.60%) Dynamics NAV
4 2 (0.60%) ION MarketView
4 2 (0.60%) Unit4 Business World
5 1 (0.30%) Dynamics AX
5 1 (0.30%) NEC Housing
5 1 (0.30%) Oracle EBS
5 1 (0.30%) Remedy ITSM
5 1 (0.30%) SAP S/4HANA
Cloud Services
1 58 (17.42%) Microsoft 365
2 28 (8.41%) Azure
3 21 (6.31%) Entra ID
4 12 (3.60%) Dynamics 365
5 7 (2.10%) OneDrive
6 6 (1.80%) AWS
6 6 (1.80%) Power Platform
7 5 (1.50%) Google Workspace
7 5 (1.50%) SaaS
8 3 (0.90%) OCI
9 1 (0.30%) Amazon EC2
9 1 (0.30%) Amazon S3
9 1 (0.30%) Azure DevOps
9 1 (0.30%) ChatGPT
9 1 (0.30%) Google Docs
9 1 (0.30%) Google Sheets
9 1 (0.30%) IaaS
9 1 (0.30%) Microsoft Copilot
9 1 (0.30%) Mimecast
9 1 (0.30%) Slack
Communications & Networking
1 25 (7.51%) WebEx
2 21 (6.31%) DHCP
2 21 (6.31%) DNS
3 19 (5.71%) TCP/IP
4 13 (3.90%) LAN
5 10 (3.00%) Firewall
5 10 (3.00%) WAN
6 9 (2.70%) VLAN
6 9 (2.70%) Wireless
7 8 (2.40%) Skype
7 8 (2.40%) Softphone
7 8 (2.40%) Unified Communications
8 7 (2.10%) Remote Desktop
8 7 (2.10%) VPN
9 6 (1.80%) IP Telephony
9 6 (1.80%) Wi-Fi
10 5 (1.50%) Cisco IOS
10 5 (1.50%) PuTTY
10 5 (1.50%) WLAN
11 2 (0.60%) VoIP
Database & Business Intelligence
1 13 (3.90%) SQL Server
2 6 (1.80%) Power BI
2 6 (1.80%) SQL Server Reporting Services
3 5 (1.50%) Relational Database
3 5 (1.50%) SQL Server Integration Services
4 3 (0.90%) Oracle Reports
5 2 (0.60%) Elasticsearch
5 2 (0.60%) NoSQL
5 2 (0.60%) Tableau
6 1 (0.30%) Data Warehouse
6 1 (0.30%) MySQL
6 1 (0.30%) Oracle Database
Development Applications
1 12 (3.60%) JIRA
2 3 (0.90%) Bitbucket
3 2 (0.60%) ScriptRunner
General
1 115 (34.53%) Social Skills
2 70 (21.02%) Finance
3 39 (11.71%) Analytical Skills
4 22 (6.61%) Banking
5 18 (5.41%) Public Sector
6 17 (5.11%) Inclusion and Diversity
7 13 (3.90%) Front Office
8 12 (3.60%) Police
9 11 (3.30%) Investment Banking
10 7 (2.10%) Back Office
10 7 (2.10%) Manufacturing
11 6 (1.80%) Financial Institution
11 6 (1.80%) Organisational Skills
12 5 (1.50%) Documentation Skills
12 5 (1.50%) Presentation Skills
13 4 (1.20%) Arabic Language
13 4 (1.20%) Czech Language
13 4 (1.20%) Law
13 4 (1.20%) Local Government
13 4 (1.20%) Retail
Libraries, Frameworks & Software Standards
1 7 (2.10%) XMPP
2 4 (1.20%) HTML
3 3 (0.90%) Oracle Fusion
4 2 (0.60%) .NET
4 2 (0.60%) CSS
4 2 (0.60%) Middleware
4 2 (0.60%) Rendezvous
4 2 (0.60%) Web Services
5 1 (0.30%) FIX Protocol
5 1 (0.30%) LAMP
5 1 (0.30%) NumPy
5 1 (0.30%) Pandas
5 1 (0.30%) REST
5 1 (0.30%) SciPy
Miscellaneous
1 22 (6.61%) Management Information System
2 17 (5.11%) iPhone
3 16 (4.80%) iPad
4 13 (3.90%) Driving Licence
5 9 (2.70%) Onboarding
6 8 (2.40%) Blackberry
7 7 (2.10%) Foreign Exchange (FX)
7 7 (2.10%) Smartphone
7 7 (2.10%) SWIFT Messaging Network
8 6 (1.80%) Video Conferencing
8 6 (1.80%) Virtual Team
9 5 (1.50%) BYOD
9 5 (1.50%) Data Centre
10 4 (1.20%) Fixed Income
10 4 (1.20%) Self-Motivation
11 3 (0.90%) Analytical Mindset
11 3 (0.90%) Equities
12 2 (0.60%) CMDB
12 2 (0.60%) Data Protection Act
12 2 (0.60%) Distributed Systems
Operating Systems
1 103 (30.93%) Windows
2 34 (10.21%) Windows 10
3 18 (5.41%) Linux
4 16 (4.80%) Apple iOS
5 14 (4.20%) Mac OS
6 13 (3.90%) Android
6 13 (3.90%) Windows Server
7 6 (1.80%) Windows 7
8 3 (0.90%) Unix
9 1 (0.30%) AIX
9 1 (0.30%) Windows Server 2003
9 1 (0.30%) Windows Server 2016
Processes & Methodologies
1 92 (27.63%) Problem-Solving
2 69 (20.72%) ITIL
3 64 (19.22%) Customer Service
4 45 (13.51%) Service Management
5 34 (10.21%) ITSM
6 26 (7.81%) Mobile Device Management
7 21 (6.31%) Decision-Making
8 20 (6.01%) Stakeholder Management
9 17 (5.11%) Incident Management
10 16 (4.80%) Information Security
10 16 (4.80%) Process Improvement
11 15 (4.50%) Asset Management
11 15 (4.50%) Data Protection
11 15 (4.50%) Workflow
12 14 (4.20%) Cybersecurity
13 13 (3.90%) Agile
13 13 (3.90%) ERP
13 13 (3.90%) Problem Management
13 13 (3.90%) Service Delivery
14 12 (3.60%) Computer Science
Programming Languages
1 42 (12.61%) SQL
2 23 (6.91%) PowerShell
3 11 (3.30%) Uniface
4 9 (2.70%) Python
5 4 (1.20%) JavaScript
6 2 (0.60%) C#
6 2 (0.60%) Groovy
6 2 (0.60%) ProC
7 1 (0.30%) C
7 1 (0.30%) X++
Qualifications
1 32 (9.61%) Degree
2 31 (9.31%) Security Cleared
3 24 (7.21%) SC Cleared
4 20 (6.01%) Microsoft Certification
5 14 (4.20%) ITIL Certification
6 7 (2.10%) MCP
7 6 (1.80%) A+ Certification
7 6 (1.80%) Computer Science Degree
8 5 (1.50%) CCNA
8 5 (1.50%) CCNP
8 5 (1.50%) Cisco Certification
9 3 (0.90%) DBS Check
9 3 (0.90%) DV Cleared
9 3 (0.90%) ITIL Foundation Certificate
10 2 (0.60%) HNC
10 2 (0.60%) Tableau Certification
11 1 (0.30%) CTC Cleared
11 1 (0.30%) ECDL
11 1 (0.30%) HND
11 1 (0.30%) MCSE
Quality Assurance & Compliance
1 30 (9.01%) SLA
2 11 (3.30%) GDPR
3 5 (1.50%) Cyber Essentials
3 5 (1.50%) Data Quality
4 4 (1.20%) Accessibility
5 2 (0.60%) PMO
6 1 (0.30%) GRC
6 1 (0.30%) ISO 20022
6 1 (0.30%) PCI DSS
System Software
1 93 (27.93%) Active Directory
2 6 (1.80%) BitLocker
3 5 (1.50%) Firmware
4 1 (0.30%) Hyper-V
4 1 (0.30%) VMware Infrastructure
4 1 (0.30%) vSphere
4 1 (0.30%) Xen
4 1 (0.30%) XenApp
Systems Management
1 14 (4.20%) Microsoft Intune
1 14 (4.20%) SCCM
2 7 (2.10%) SCOM
3 3 (0.90%) AirWatch
4 2 (0.60%) Ansible
4 2 (0.60%) BladeLogic
4 2 (0.60%) Grafana
4 2 (0.60%) ITRS Geneos
4 2 (0.60%) Kubernetes
5 1 (0.30%) Active Directory Federation Services
5 1 (0.30%) Jamf Pro
Vendors
1 143 (42.94%) Microsoft
2 42 (12.61%) ServiceNow
3 27 (8.11%) Citrix
4 16 (4.80%) Cisco
5 15 (4.50%) Apple
5 15 (4.50%) Sage
6 13 (3.90%) Oracle
7 11 (3.30%) Splunk
8 9 (2.70%) Bloomberg
8 9 (2.70%) Motorola
9 8 (2.40%) MobileIron
9 8 (2.40%) Reuters
10 7 (2.10%) Google
10 7 (2.10%) HP
10 7 (2.10%) Red Hat
11 6 (1.80%) Remedy
12 5 (1.50%) Liquidlogic
12 5 (1.50%) Peregrine
13 4 (1.20%) Broadcom
13 4 (1.20%) Nexthink
574 Support Analyst jobs Nationwide