Support Analyst Contract Job Trends

Support Analyst
UK

The median Support Analyst daily rate in the UK is £238, according to job vacancies posted in the 6 months leading up to 29 July 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
29 Jul 2026
Same period 2025 Same period 2024
Rank 386 229 338
Rank change year-on-year -157 +109 -71
Contract jobs requiring a Support Analyst 298 377 243
As % of all contract jobs in the UK 0.57% 1.15% 0.61%
As % of the Job Titles category 0.61% 1.26% 0.66%
Number of daily rates quoted 113 186 171
10th Percentile £157 £164 £150
25th Percentile £190 £205 £175
Median daily rate (50th Percentile) £238 £278 £225
Median % change year-on-year -14.57% +23.56% -25.00%
75th Percentile £400 £400 £400
90th Percentile £438 £510 £525
UK excluding London median daily rate £225 £263 £190
% change year-on-year -14.29% +38.16% -5.00%
Number of hourly rates quoted 70 70 20
10th Percentile £15.54 £17.47 £10.95
25th Percentile £15.93 £22.01 £17.54
Median hourly rate £17.73 £22.35 £19.69
Median % change year-on-year -20.69% +13.52% -13.00%
75th Percentile £22.73 £27.80 £21.69
90th Percentile £27.18 £33.75 £23.88
UK excluding London median hourly rate £17.73 £22.14 £18.32
% change year-on-year -19.94% +20.84% -14.02%

All Contract IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 48,690 30,025 37,043
% of contract IT jobs with a recognized job title 92.66% 91.50% 92.98%
Number of daily rates quoted 29,369 19,114 23,981
10th Percentile £331 £282 £300
25th Percentile £425 £400 £413
Median daily rate (50th Percentile) £525 £500 £525
Median % change year-on-year +5.00% -4.76% -1.87%
75th Percentile £625 £623 £638
90th Percentile £725 £725 £750
UK excluding London median daily rate £500 £475 £500
% change year-on-year +5.26% -5.00% -
Number of hourly rates quoted 3,338 1,460 2,193
10th Percentile £15.50 £13.69 £14.05
25th Percentile £21.25 £17.30 £19.09
Median hourly rate £43.61 £25.15 £42.50
Median % change year-on-year +73.38% -40.82% -1.88%
75th Percentile £68.00 £55.00 £65.00
90th Percentile £80.10 £73.75 £75.00
UK excluding London median hourly rate £45.00 £25.15 £43.00
% change year-on-year +78.93% -41.51% +7.50%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of contract IT job postings featuring 'Support Analyst' in the job title relative to all contract IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Daily Rate Trend

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK.

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Support Analyst over the 6 months to 29 July 2026.

Daily rate histogram for Support Analyst in the UK

Support Analyst
Hourly Rate Trend

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK.

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Analyst over the 6 months to 29 July 2026.

Hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 16 Contract Job Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 6 months to 29 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -148 265 £238 -14.10% 110
UK excluding London -95 204 £225 -14.29% 95
London -117 88 £275 -23.61% 21
Work from Home -73 69 £210 -47.43% 41
South East -57 50 £185 -29.52% 33
North of England -86 44 £295 +47.50% 24
East of England -4 36 £350 +104.68% 18
North West -39 36 £295 +40.48% 17
Midlands -69 25 £213 -1.73% 16
Scotland -3 22 £250 -41.86% 1
South West -57 20 £225 -19.06% 8
East Midlands 0 18 £181 +29.46% 9
Yorkshire -67 8 £348 +82.89% 5
West Midlands -81 7 £288 +9.52% 7
Wales -15 6 £280 -6.67%
Northern Ireland -11 1 - - 1

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 29 July 2026, Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads featuring Support Analyst in the job title.

1 104 (34.90%) Windows
2 99 (33.22%) Microsoft
3 90 (30.20%) Microsoft 365
4 87 (29.19%) Problem-Solving
5 73 (24.50%) Customer Service
6 69 (23.15%) ITIL
7 62 (20.81%) Active Directory
8 44 (14.77%) Azure
9 43 (14.43%) Entra ID
10 38 (12.75%) SharePoint
11 31 (10.40%) Microsoft Office
11 31 (10.40%) Windows 10
12 30 (10.07%) ITSM
12 30 (10.07%) SQL
13 28 (9.40%) Incident Management
14 27 (9.06%) Degree
14 27 (9.06%) ServiceNow
15 23 (7.72%) Migration
15 23 (7.72%) Service Management
16 22 (7.38%) Microsoft Excel
16 22 (7.38%) Service Delivery
17 21 (7.05%) Microsoft Intune
17 21 (7.05%) Stakeholder Management
18 20 (6.71%) Root Cause Analysis
18 20 (6.71%) Wi-Fi
19 19 (6.38%) Microsoft Exchange
20 18 (6.04%) SaaS
21 17 (5.70%) JIRA
21 17 (5.70%) Microsoft Certification
21 17 (5.70%) SC Cleared

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 38 (12.75%) SharePoint
2 19 (6.38%) Microsoft Exchange
3 6 (2.01%) CMS
4 4 (1.34%) Confluence
5 2 (0.67%) Apache
5 2 (0.67%) SAS
6 1 (0.34%) CICS
6 1 (0.34%) Oracle Self-Service HR
6 1 (0.34%) Oracle Workflow
6 1 (0.34%) WebSphere
Applications
1 31 (10.40%) Microsoft Office
2 22 (7.38%) Microsoft Excel
3 12 (4.03%) Microsoft PowerPoint
4 8 (2.68%) AutoCAD
4 8 (2.68%) Revit
5 3 (1.01%) Spreadsheet
6 2 (0.67%) MS Visio
Business Applications
1 3 (1.01%) HFM
2 2 (0.67%) Loan IQ
2 2 (0.67%) Remedy ITSM
2 2 (0.67%) Unit4 Business World
3 1 (0.34%) Demantra
3 1 (0.34%) Dynamics CRM
3 1 (0.34%) Fidessa
3 1 (0.34%) Markit EDM
3 1 (0.34%) Oracle Assets
3 1 (0.34%) Oracle Cash Management
3 1 (0.34%) Oracle Payables
3 1 (0.34%) Oracle Procure-to-Pay
3 1 (0.34%) Oracle Receivables
3 1 (0.34%) Shopify
3 1 (0.34%) SunGard Martini
Cloud Services
1 90 (30.20%) Microsoft 365
2 44 (14.77%) Azure
3 43 (14.43%) Entra ID
4 18 (6.04%) SaaS
5 12 (4.03%) OneDrive
6 10 (3.36%) AWS
7 7 (2.35%) Power Platform
8 4 (1.34%) Microsoft Copilot
9 3 (1.01%) Datadog
9 3 (1.01%) Dynamics 365
9 3 (1.01%) IaaS
10 2 (0.67%) Amazon CloudWatch
10 2 (0.67%) Amazon S3
10 2 (0.67%) AWS Lambda
10 2 (0.67%) Azure Sentinel
10 2 (0.67%) Power Automate
10 2 (0.67%) Serverless
10 2 (0.67%) Snowflake
11 1 (0.34%) ChatGPT
11 1 (0.34%) GitHub Copilot
Communications & Networking
1 20 (6.71%) Wi-Fi
2 15 (5.03%) VPN
3 10 (3.36%) DHCP
3 10 (3.36%) DNS
4 8 (2.68%) TCP/IP
5 7 (2.35%) LAN
6 5 (1.68%) Firewall
7 3 (1.01%) Remote Desktop
7 3 (1.01%) WinSCP
7 3 (1.01%) Wireless
8 2 (0.67%) FTP
8 2 (0.67%) Internet
9 1 (0.34%) FIX Connectivity
9 1 (0.34%) Kerberos
9 1 (0.34%) PSTN
9 1 (0.34%) Skype
9 1 (0.34%) WAN
Database & Business Intelligence
1 11 (3.69%) SQL Server
2 6 (2.01%) Power BI
3 3 (1.01%) Data Mart
3 3 (1.01%) Relational Database
4 2 (0.67%) Amazon Redshift
4 2 (0.67%) MySQL
4 2 (0.67%) Power Query
4 2 (0.67%) PowerPivot
5 1 (0.34%) Data Warehouse
5 1 (0.34%) Db2
5 1 (0.34%) GIS
5 1 (0.34%) KDB
5 1 (0.34%) MS Access
5 1 (0.34%) Oracle BI Publisher
Development Applications
1 17 (5.70%) JIRA
2 3 (1.01%) Git
2 3 (1.01%) Oracle Forms
3 1 (0.34%) Subversion
3 1 (0.34%) Visual Studio
General
1 120 (40.27%) Social Skills
2 44 (14.77%) Finance
3 39 (13.09%) Analytical Skills
4 18 (6.04%) Banking
5 17 (5.70%) Law
5 17 (5.70%) Public Sector
6 13 (4.36%) Organisational Skills
6 13 (4.36%) Telecoms
7 12 (4.03%) Manufacturing
8 9 (3.02%) Retail
9 6 (2.01%) Inclusion and Diversity
10 5 (1.68%) Documentation Skills
11 4 (1.34%) Front Office
11 4 (1.34%) Investment Banking
11 4 (1.34%) Legal
12 3 (1.01%) Financial Institution
13 2 (0.67%) Automotive
13 2 (0.67%) Back Office
13 2 (0.67%) Military
14 1 (0.34%) General Ledger
Libraries, Frameworks & Software Standards
1 9 (3.02%) .NET
2 4 (1.34%) Oracle Fusion
3 3 (1.01%) ASP.NET
4 2 (0.67%) CSS
4 2 (0.67%) FIX Protocol
4 2 (0.67%) HTML
4 2 (0.67%) LAMP
5 1 (0.34%) HTML5
5 1 (0.34%) JSON
5 1 (0.34%) LDAP
5 1 (0.34%) Web Services
5 1 (0.34%) WebSphere MQ
5 1 (0.34%) XML
Miscellaneous
1 38 (12.75%) Onboarding
2 14 (4.70%) Video Conferencing
3 12 (4.03%) Enterprise Software
4 9 (3.02%) FMCG
5 6 (2.01%) Self-Motivation
6 4 (1.34%) Driving Licence
6 4 (1.34%) iPhone
7 3 (1.01%) Data Centre
7 3 (1.01%) Fixed Income
7 3 (1.01%) Management Information System
8 2 (0.67%) Credit Risk
8 2 (0.67%) Derivative
8 2 (0.67%) Foreign Exchange (FX)
8 2 (0.67%) Housing Association
8 2 (0.67%) Legacy Systems
8 2 (0.67%) OTC Derivatives
8 2 (0.67%) PMI
9 1 (0.34%) Data Protection Act
9 1 (0.34%) Hedge funds
9 1 (0.34%) Mainframe
Operating Systems
1 104 (34.90%) Windows
2 31 (10.40%) Windows 10
3 14 (4.70%) Linux
4 10 (3.36%) Android
4 10 (3.36%) Windows Server
5 9 (3.02%) Mac OS
6 8 (2.68%) Unix
7 6 (2.01%) Apple iOS
8 3 (1.01%) Windows Server 2019
9 2 (0.67%) Windows 7
9 2 (0.67%) Windows Server 2003
9 2 (0.67%) Windows Server 2016
10 1 (0.34%) zOS
Processes & Methodologies
1 87 (29.19%) Problem-Solving
2 73 (24.50%) Customer Service
3 69 (23.15%) ITIL
4 30 (10.07%) ITSM
5 28 (9.40%) Incident Management
6 23 (7.72%) Migration
6 23 (7.72%) Service Management
7 22 (7.38%) Service Delivery
8 21 (7.05%) Stakeholder Management
9 20 (6.71%) Root Cause Analysis
10 16 (5.37%) Data Migration
10 16 (5.37%) Validation
11 15 (5.03%) Computer Science
12 14 (4.70%) CRM
12 14 (4.70%) Digital Transformation Programme
13 13 (4.36%) Continuous Improvement
13 13 (4.36%) Data Management
14 12 (4.03%) Change Management
15 11 (3.69%) Data Analysis
15 11 (3.69%) Knowledge Transfer
Programming Languages
1 30 (10.07%) SQL
2 10 (3.36%) Java
3 9 (3.02%) PowerShell
4 5 (1.68%) C#
4 5 (1.68%) PL/SQL
4 5 (1.68%) Python
4 5 (1.68%) Shell Script
5 3 (1.01%) Groovy
6 2 (0.67%) C++
6 2 (0.67%) Perl
6 2 (0.67%) PHP
6 2 (0.67%) T-SQL
6 2 (0.67%) VBScript
7 1 (0.34%) Bash
7 1 (0.34%) C
7 1 (0.34%) COBOL
7 1 (0.34%) JavaScript
7 1 (0.34%) JCL
Qualifications
1 27 (9.06%) Degree
2 17 (5.70%) Microsoft Certification
2 17 (5.70%) SC Cleared
2 17 (5.70%) Security Cleared
3 15 (5.03%) Computer Science Degree
4 9 (3.02%) A+ Certification
4 9 (3.02%) Network+ Certification
5 4 (1.34%) DV Cleared
6 2 (0.67%) DBS Check
6 2 (0.67%) MCSE
6 2 (0.67%) Microsoft Certified Professional
6 2 (0.67%) PMI Certification
7 1 (0.34%) BPSS Clearance
7 1 (0.34%) HNC
7 1 (0.34%) MCSA
Quality Assurance & Compliance
1 10 (3.36%) SLA
2 8 (2.68%) PMO
3 2 (0.67%) QA
4 1 (0.34%) P3O
System Software
1 62 (20.81%) Active Directory
2 3 (1.01%) Virtual Desktop
3 2 (0.67%) BitLocker
3 2 (0.67%) Firmware
3 2 (0.67%) VMware Infrastructure
Systems Management
1 21 (7.05%) Microsoft Intune
2 5 (1.68%) Control-M
3 3 (1.01%) Jamf Pro
3 3 (1.01%) SCCM
4 2 (0.67%) Grafana
5 1 (0.34%) AirWatch
5 1 (0.34%) Dell DRAC
5 1 (0.34%) ITRS Geneos
5 1 (0.34%) Single Sign-On
5 1 (0.34%) vCenter Server
Vendors
1 99 (33.22%) Microsoft
2 27 (9.06%) ServiceNow
3 15 (5.03%) Meraki
4 14 (4.70%) Oracle
5 12 (4.03%) Avaya
5 12 (4.03%) Mitel
6 11 (3.69%) Adobe
7 10 (3.36%) Salesforce
8 8 (2.68%) Autodesk
8 8 (2.68%) Conga
8 8 (2.68%) DocuSign
8 8 (2.68%) MuleSoft
9 7 (2.35%) Bloomberg
10 6 (2.01%) Murex
10 6 (2.01%) SAP
10 6 (2.01%) Splunk
11 5 (1.68%) Apple
11 5 (1.68%) Bomgar
11 5 (1.68%) HP
12 4 (1.34%) Dell