The median contractor rate for a Support Analyst was £265 per day in advertised job vacancies during the 3 months to 28 June 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Analyst
UK
3 months to
28 Jun 2017
Same period 2016 Same period 2015
Rank 200 187 118
Rank change year-on-year -13 -69  
Contract jobs requiring a Support Analyst 589 736 1030
As % of all contract IT jobs advertised in the UK 1.25% 1.37% 1.87%
As % of the Job Titles category 1.32% 1.44% 1.97%
Number of daily rates quoted 356 421 561
Median daily rate £265 £225 £250
Median daily rate % change year-on-year +17.77% -10.00%  
90% offered a daily rate of more than £130 £125 £125
10% offered a daily rate of more than £500 £435 £450
UK excluding London median daily rate £210 £209 £225
% change year-on-year +0.59% -7.22%  
Number of hourly rates quoted 63 101 175
Median hourly rate £14.35 £14.50 £15.00
Median hourly rate % change year-on-year -1.03% -3.33%  
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £25.00 £20.50 £22.50
UK excluding London median hourly rate £14.00 £14.00 £14.00

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 44648 51085 52304
As % of all contract IT job vacancies advertised in the UK 94.78% 94.85% 94.84%
Number of daily rates quoted 28819 33278 32902
Median daily rate £438 £425 £400
Median daily rate % change year-on-year +2.94% +6.25%  
90% offered a daily rate of more than £275 £260 £245
10% offered a daily rate of more than £600 £600 £568
UK excluding London median daily rate £400 £400 £370
% change year-on-year - +8.10%  
Number of hourly rates quoted 1391 1532 1988
Median hourly rate £18.69 £17.50 £16.50
Median hourly rate % change year-on-year +6.80% +6.06%  
90% offered a hourly rate of more than £11.42 £11.00 £11.00
10% offered a hourly rate of more than £47.50 £43.50 £40.00
UK excluding London median hourly rate £17.50 £17.50 £16.14
% change year-on-year - +8.42%  

Support Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured Support Analyst in the job title.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Analyst.

Contractor daily rate trend for Support Analyst in the UK

Support Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Support Analyst over the 3 months to 28 June 2017.

Contractor daily rate histogram for Support Analyst in the UK

Support Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Analyst.

Contractor hourly rate trend for Support Analyst in the UK

Support Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Support Analyst over the 3 months to 28 June 2017.

Contractor hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 3 months to 28 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -22 536 £275 +16.40% 276
London -4 284 £350 +40.00% 80
South East -7 96 £210 -23.63% 61
City of London +14 69 £325 +3.17% 18
East of England -32 41 £180 - 25
Scotland +50 38 £163 - 4
North West +20 37 £175 +7.69% 26
South West -7 26 £225 +12.50% 20
Manchester +5 22 £155 -34.04% 14
Glasgow +14 21 £174 -57.87% 2
Berkshire +25 20 £250 -12.73% 14
Surrey +2 20 £208 +10.66% 10
West Midlands -1 17 £225 -1.09% 24
Oxfordshire -3 17 £155 -52.30% 5
East Midlands -5 16 £375 - 13
Hampshire -6 16 £283 +14.72% 12
Buckinghamshire -30 16 £210 -17.64% 15
Yorkshire +13 15 £220 +4.14% 21
Hertfordshire -4 13 £225 +32.35% 10
Edinburgh +15 11 £150 +1.69%
Oxford +6 11 £182 +82.25% 3
Milton Keynes -33 10 £225 -18.18% 5
Cambridgeshire +5 9 £200 +56.86% 6
Wiltshire +5 9 £211 +5.62% 4
Essex -28 8 £130 -50.00% 1
Reading +17 7 £130 -10.34% 3
West Yorkshire +13 7 £266 +18.33% 16
North Yorkshire +9 7 £130 +4.00% 2
Cambridge +6 7 £200 -12.56% 5
Derbyshire - 7 £375 - 4

Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 28 June 2017, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Support Analyst in the job title.

1 558 (47.37%) Windows
2 370 (31.41%) Microsoft
3 316 (26.83%) Active Directory
4 297 (25.21%) SQL
5 274 (23.26%) Finance
6 251 (21.31%) Microsoft Office
7 241 (20.46%) ITIL
8 204 (17.32%) Windows 7
9 128 (10.87%) Unix
10 122 (10.36%) SQL Server
11 121 (10.27%) Linux
12 116 (9.85%) Oracle
13 111 (9.42%) Windows Server
14 109 (9.25%) Citrix
15 103 (8.74%) Banking
16 98 (8.32%) SLA
17 95 (8.06%) VMware
18 88 (7.47%) MS Exchange
19 85 (7.22%) SCCM
20 83 (7.05%) Office 365
20 83 (7.05%) Front Office
21 82 (6.96%) Analytical Skills
21 82 (6.96%) Windows 10
22 80 (6.79%) Security Cleared
23 77 (6.54%) TCP/IP
23 77 (6.54%) Incident Management
24 75 (6.37%) PowerShell
24 75 (6.37%) Cisco
25 74 (6.28%) Service Management
26 72 (6.11%) LAN

Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 88 (7.47%) MS Exchange
2 62 (5.26%) SharePoint
3 60 (5.09%) IIS
4 40 (3.40%) Exchange Server 2010
5 34 (2.89%) Blackberry Enterprise Server
6 27 (2.29%) IBM Notes
7 20 (1.70%) Skype for Business
8 19 (1.61%) Exchange Server 2013
9 16 (1.36%) JBoss
10 15 (1.27%) WebSphere
11 11 (0.93%) Apache
12 10 (0.85%) WebLogic
13 9 (0.76%) BizTalk Server
14 8 (0.68%) CMS
15 7 (0.59%) Exchange Server 2003
15 7 (0.59%) Exchange Server 2007
15 7 (0.59%) SharePoint 2013
16 6 (0.51%) Tomcat
17 5 (0.42%) Confluence
17 5 (0.42%) WebSphere Application Server
Applications
1 251 (21.31%) Microsoft Office
2 72 (6.11%) Microsoft Excel
3 32 (2.72%) Microsoft PowerPoint
4 18 (1.53%) MS Visio
5 5 (0.42%) Microsoft Project
6 4 (0.34%) Stata
7 3 (0.25%) Spreadsheet
8 1 (0.085%) AutoCAD
Business Applications
1 19 (1.61%) Dynamics CRM
2 15 (1.27%) ION MarketView
3 12 (1.02%) Oracle 11i
4 10 (0.85%) Global One
5 9 (0.76%) Oracle Applications
6 8 (0.68%) Dynamics AX
6 8 (0.68%) Remedy ITSM
7 7 (0.59%) thinkFolio
8 6 (0.51%) Dynamics GP
9 4 (0.34%) Northgate Housing
10 3 (0.25%) Oracle CRM
10 3 (0.25%) Oracle EBS
10 3 (0.25%) Oracle EBS R12
10 3 (0.25%) Oracle Financials
10 3 (0.25%) RMDS
10 3 (0.25%) Workday HCM
11 2 (0.17%) SAP ERP
11 2 (0.17%) SAP MM
11 2 (0.17%) SAP PP
11 2 (0.17%) Summit
Cloud Services
1 83 (7.05%) Office 365
2 14 (1.19%) Microsoft Azure
3 11 (0.93%) G Suite
4 6 (0.51%) SaaS
5 5 (0.42%) Google Drive
6 4 (0.34%) Amazon AWS
6 4 (0.34%) Google Play
6 4 (0.34%) Mimecast
7 3 (0.25%) OneDrive
8 2 (0.17%) Akamai
8 2 (0.17%) Azure Active Directory
8 2 (0.17%) Cloud Computing
8 2 (0.17%) Dynamics 365
8 2 (0.17%) IaaS
9 1 (0.085%) Yammer
Communications & Networking
1 77 (6.54%) TCP/IP
2 72 (6.11%) LAN
3 55 (4.67%) DNS
4 49 (4.16%) Firewall
5 48 (4.07%) DHCP
5 48 (4.07%) VPN
6 47 (3.99%) WAN
7 35 (2.97%) Wireless
8 34 (2.89%) SAN
9 31 (2.63%) Internet
10 23 (1.95%) VoIP
11 11 (0.93%) OSPF
11 11 (0.93%) Wi-Fi
12 10 (0.85%) iSCSI
12 10 (0.85%) Network Security
12 10 (0.85%) Skype
13 9 (0.76%) BGP
13 9 (0.76%) NAS
14 8 (0.68%) Remote Desktop
14 8 (0.68%) VXLAN
Database & Business Intelligence
1 122 (10.36%) SQL Server
2 46 (3.90%) Oracle Database
3 33 (2.80%) Relational Database
4 32 (2.72%) SQL Server Reporting Services
5 25 (2.12%) Oracle Database 10g
6 19 (1.61%) SQL Server 2005
7 18 (1.53%) SQL Server 2012
8 17 (1.44%) SQL Server Integration Services
9 15 (1.27%) Oracle Reports
10 14 (1.19%) BusinessObjects
10 14 (1.19%) Data Mart
10 14 (1.19%) SQL Server 2008
11 8 (0.68%) Crystal Reports
11 8 (0.68%) Data Warehouse
11 8 (0.68%) SQL Server Analysis Services
12 7 (0.59%) QlikView
13 6 (0.51%) Oracle9i Database
14 5 (0.42%) BusinessObjects Business Intelligence
14 5 (0.42%) Oracle Database 11g
14 5 (0.42%) SQL Server 2014
Development Applications
1 33 (2.80%) JIRA
2 13 (1.10%) Visual Studio
3 10 (0.85%) Team Foundation Server
4 7 (0.59%) TeamCity
5 6 (0.51%) Jenkins
5 6 (0.51%) Oracle Forms
6 5 (0.42%) Git (software)
6 5 (0.42%) Toad
7 4 (0.34%) Atlassian Bamboo
7 4 (0.34%) Subversion
8 3 (0.25%) Ant
9 1 (0.085%) Eclipse
9 1 (0.085%) HP UFT
9 1 (0.085%) Hudson
9 1 (0.085%) JDeveloper
9 1 (0.085%) MSBuild
9 1 (0.085%) MSI
9 1 (0.085%) Octopus Deploy
9 1 (0.085%) Oracle APEX
9 1 (0.085%) StarTeam
General
1 274 (23.26%) Finance
2 103 (8.74%) Banking
3 83 (7.05%) Front Office
4 38 (3.23%) Retail
5 35 (2.97%) Investment Banking
6 34 (2.89%) Legal
7 31 (2.63%) Manufacturing
8 28 (2.38%) Back Office
9 23 (1.95%) Law
9 23 (1.95%) Telecoms
10 17 (1.44%) Advertising
11 12 (1.02%) Pharmaceutical
12 11 (0.93%) Publishing
13 10 (0.85%) Automotive
14 9 (0.76%) Marketing
15 8 (0.68%) French Language
16 6 (0.51%) Billing
16 6 (0.51%) Financial Institution
16 6 (0.51%) International Banking
17 5 (0.42%) German Language
Libraries, Frameworks & Software Standards
1 30 (2.55%) .NET
2 23 (1.95%) XML
3 21 (1.78%) Web Services
4 18 (1.53%) Rendezvous
5 14 (1.19%) Murex MxML
6 10 (0.85%) Middleware
7 9 (0.76%) ASP.NET
8 8 (0.68%) FIX Protocol
8 8 (0.68%) HTML
8 8 (0.68%) SAML
9 7 (0.59%) .NET Framework
10 6 (0.51%) CSS
10 6 (0.51%) J2EE
11 5 (0.42%) Node.js
11 5 (0.42%) SOAP
11 5 (0.42%) WebSphere MQ
11 5 (0.42%) XSLT
12 4 (0.34%) Java SE
12 4 (0.34%) REST
12 4 (0.34%) Software Packaging
Miscellaneous
1 82 (6.96%) Analytical Skills
2 57 (4.84%) Fixed Income
3 51 (4.33%) Blackberry
4 42 (3.57%) Management Information System
5 41 (3.48%) Foreign Exchange (FX)
6 35 (2.97%) Derivative
7 29 (2.46%) Data Centre
8 26 (2.21%) Equities
9 24 (2.04%) iPad
9 24 (2.04%) Smartphone
10 21 (1.78%) iPhone
10 21 (1.78%) NHS
11 18 (1.53%) Interest Rate Derivative
12 17 (1.44%) CMDB
12 17 (1.44%) Computer Science
12 17 (1.44%) Video Conferencing
13 13 (1.10%) Client/Server
13 13 (1.10%) Market Risk
13 13 (1.10%) SWIFT
14 12 (1.02%) Driving Licence
Operating Systems
1 558 (47.37%) Windows
2 204 (17.32%) Windows 7
3 128 (10.87%) Unix
4 121 (10.27%) Linux
5 111 (9.42%) Windows Server
6 82 (6.96%) Windows 10
7 72 (6.11%) Windows Server 2008
8 53 (4.50%) Windows Server 2012
9 50 (4.24%) Windows 8
10 46 (3.90%) Windows XP
11 45 (3.82%) Windows Server 2003
12 37 (3.14%) Apple iOS
13 36 (3.06%) Android
14 19 (1.61%) Mac OS X
15 15 (1.27%) Solaris
16 11 (0.93%) Red Hat Enterprise Linux
17 10 (0.85%) CentOS
18 6 (0.51%) HPUX
18 6 (0.51%) Windows 2000 Server
19 5 (0.42%) Windows Mobile
Processes & Methodologies
1 241 (20.46%) ITIL
2 77 (6.54%) Incident Management
3 74 (6.28%) Service Management
4 64 (5.43%) Problem Management
5 53 (4.50%) Migration
6 46 (3.90%) Change Management
7 40 (3.40%) Asset Management
8 34 (2.89%) Service Delivery
9 33 (2.80%) CRM
10 32 (2.72%) Release Management
11 30 (2.55%) Electronic Trading
12 29 (2.46%) Change Control
12 29 (2.46%) ITIL V3
13 28 (2.38%) Disaster Recovery
13 28 (2.38%) ITSM
14 27 (2.29%) Business Intelligence
14 27 (2.29%) Configuration Management
15 26 (2.21%) Project Management
16 24 (2.04%) Stakeholder Management
16 24 (2.04%) Workflow
Programming Languages
1 297 (25.21%) SQL
2 75 (6.37%) PowerShell
3 65 (5.52%) Python
4 42 (3.57%) Perl
5 41 (3.48%) Java
6 31 (2.63%) PL/SQL
7 22 (1.87%) T-SQL
8 20 (1.70%) C#
9 19 (1.61%) VBA
10 18 (1.53%) JavaScript
11 15 (1.27%) Bash Shell
12 14 (1.19%) C++
13 12 (1.02%) Shell Script
13 12 (1.02%) VBScript
14 10 (0.85%) R
14 10 (0.85%) VB
15 7 (0.59%) Korn
15 7 (0.59%) PHP
16 6 (0.51%) C
17 4 (0.34%) MATLAB
Qualifications
1 80 (6.79%) Security Cleared
2 61 (5.18%) Microsoft Certification
3 47 (3.99%) ITIL Certification
4 45 (3.82%) SC Cleared
5 38 (3.23%) Degree
6 35 (2.97%) MCP
7 27 (2.29%) MCSE
8 22 (1.87%) CCNA
8 22 (1.87%) Cisco Certification
9 18 (1.53%) MCSA
10 15 (1.27%) DV Cleared
11 14 (1.19%) CCNP
12 12 (1.02%) A+ Certification
13 11 (0.93%) Computer Science Degree
14 10 (0.85%) BPSS Clearance
15 7 (0.59%) MCITP
15 7 (0.59%) MOS
16 6 (0.51%) MCTS
16 6 (0.51%) Network+ Certification
16 6 (0.51%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 98 (8.32%) SLA
2 30 (2.55%) PMO
3 12 (1.02%) Disclosure Scotland
4 7 (0.59%) Data Quality
5 5 (0.42%) ISO 9001
6 4 (0.34%) Dodd-Frank
6 4 (0.34%) ISO/IEC 27001
6 4 (0.34%) MiFID
6 4 (0.34%) SEPA
7 3 (0.25%) PCI DSS
7 3 (0.25%) QA
7 3 (0.25%) Sarbanes-Oxley
8 2 (0.17%) GDPR
9 1 (0.085%) Cyber Essentials
9 1 (0.085%) GxP
9 1 (0.085%) HL7
9 1 (0.085%) ISO/IEC 20000
9 1 (0.085%) P3O
System Software
1 316 (26.83%) Active Directory
2 61 (5.18%) VMware Infrastructure
3 32 (2.72%) Hyper-V
4 25 (2.12%) Virtual Desktop
4 25 (2.12%) vSphere
5 23 (1.95%) XenApp
6 15 (1.27%) VMware ESXi
7 11 (0.93%) XenDesktop
8 8 (0.68%) Virtual Machines
9 7 (0.59%) Virtual Servers
10 5 (0.42%) Microsoft App-V
10 5 (0.42%) Microsoft Virtual Server
11 3 (0.25%) Firmware
11 3 (0.25%) ISA Server
11 3 (0.25%) Oracle RAC
11 3 (0.25%) Terminal Services
12 2 (0.17%) Forefront TMG
12 2 (0.17%) UAG
13 1 (0.085%) Varnish
13 1 (0.085%) Veritas Cluster Server
Systems Management
1 85 (7.22%) SCCM
2 16 (1.36%) TIBCO Hawk
3 14 (1.19%) NetBackup
4 13 (1.10%) SCOM
5 12 (1.02%) Control-M
5 12 (1.02%) Norton AntiVirus
5 12 (1.02%) WSUS
6 7 (0.59%) Nagios
6 7 (0.59%) Puppet
7 6 (0.51%) SCOrch
7 6 (0.51%) Symantec Endpoint Protection
8 5 (0.42%) AirWatch
8 5 (0.42%) DameWare
8 5 (0.42%) Dollar Universe
8 5 (0.42%) Microsoft Clustering
8 5 (0.42%) Oracle Identity Management
8 5 (0.42%) Oracle Identity Manager
8 5 (0.42%) SCSM
9 4 (0.34%) Ansible
9 4 (0.34%) Backup Exec
Vendors
1 370 (31.41%) Microsoft
2 116 (9.85%) Oracle
3 109 (9.25%) Citrix
4 95 (8.06%) VMware
5 75 (6.37%) Cisco
6 44 (3.74%) HP
7 34 (2.89%) Apple
7 34 (2.89%) Google
8 32 (2.72%) SAP
9 29 (2.46%) Murex
10 27 (2.29%) Lotus
11 26 (2.21%) Sybase
11 26 (2.21%) Symantec
12 20 (1.70%) IBM
12 20 (1.70%) Remedy
12 20 (1.70%) TIBCO
13 18 (1.53%) ION Trading
14 17 (1.44%) NetApp
15 16 (1.36%) Sun
16 14 (1.19%) LANDesk
England
Computer Futures
Rate: £250 - £300 per annum + competitive
Posted: Yesterday
London
Hays Finance Technology
Rate: £350 - £375.00 per day
Posted: 4 hours ago
City, London
Deerfoot IT Resources Ltd
Rate: £350 - £400 per day
Posted: 3 hours ago
Derby, Derbyshire
Experis Ltd
Rate: £240 - £250 per day
Posted: Yesterday
Guildford, Surrey
Ashdown IT
Rate: £175 - £200 per day
Posted: Yesterday
North London
Ebury
Rate: £15.00 - £18.00 per hour
Posted: Yesterday
Greater Manchester
Frazer John Recruitment Ltd
Rate: £120 - £140 per day
Posted: 2 days ago
London
ComputAppoint
Rate: £450 - £500 per day
Posted: Yesterday
South West London
Lorien Resourcing
Posted: Yesterday
London
McGregor Boyall
Rate: £400 - £450 per day
Posted: Yesterday
Manchester, Lancashire
Searchability
Rate: £11 - £16 per hour
Posted: 2 days ago
London
Plan-Net
Rate: Competitive rate
Posted: Yesterday
Hertfordshire
Venn Group
Rate: £13 - £15 Per Hour inc holiday pay
Posted: 2 days ago
Surrey
Opal Tree Solutions
Rate: £40000 - £45000 per annum
Posted: Yesterday
Watford, Hertfordshire
onezeero.
Posted: 2 days ago
Bristol, Avon
HAYS INFORMATION TECHNOLOGY
Rate: £200.00 per day
Posted: 4 days ago
Liverpool, Merseyside
Oscar
Rate: £100 - £150 per day
Posted: 4 days ago
Lutterworth, Leicestershire
Fruition IT Resources Limited
Rate: £105 - £155 per day
Posted: 6 days ago
Manchester, Lancashire
Oscar
Rate: £100 - £150 per day
Posted: 4 days ago
City, London
Comtecs
Rate: £180 - £200 Per Day to £200 p/day
Posted: 5 days ago
London
Opilio Recruitment
Rate: From £28,000 to £31,000 per annum
Posted: 5 days ago
Dunstable, Bedfordshire
HAYS INFORMATION TECHNOLOGY
Rate: £300.00 - £350.00 per day
Posted: 6 days ago
London
McGregor Boyall
Rate: £500 - £550 per day
Posted: 5 days ago
Leeds
Xiros Ltd
Rate: £150 - £200 per day
Posted: 8 days ago
Buckinghamshire
Nigel Frank International
Posted: 7 days ago
City, London
Paw Associates Ltd
Rate: Market Rate
Posted: 5 days ago
London
McGregor Boyall
Rate: £450 - £550 per day
Posted: 6 days ago
UK
Washington Frank
Posted: 6 days ago
Shropshire
Shropshire Council
Posted: 19 days ago