Support Analyst Contract Job Trends

Support Analyst
UK

The median Support Analyst daily rate in the UK is £238, according to job vacancies posted in the 6 months leading up to 26 March 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
26 Mar 2026
Same period 2025 Same period 2024
Rank 313 317 296
Rank change year-on-year +4 -21 -2
Contract jobs requiring a Support Analyst 337 209 323
As % of all contract jobs in the UK 0.77% 0.72% 0.73%
As % of the Job Titles category 0.83% 0.77% 0.79%
Number of daily rates quoted 167 124 229
10th Percentile £127 £170 £155
25th Percentile £164 £199 £185
Median daily rate (50th Percentile) £238 £250 £230
Median % change year-on-year -5.00% +8.70% -8.00%
75th Percentile £350 £425 £400
90th Percentile £438 £554 £588
UK excluding London median daily rate £190 £210 £200
% change year-on-year -9.52% +5.00% -
Number of hourly rates quoted 60 31 33
10th Percentile £13.12 £17.44 £11.47
25th Percentile £15.50 £21.24 £15.50
Median hourly rate £20.79 £22.14 £21.00
Median % change year-on-year -6.10% +5.43% -6.15%
75th Percentile £23.00 £28.91 £23.75
90th Percentile £25.16 £37.00 -
UK excluding London median hourly rate £19.11 £22.14 £19.14
% change year-on-year -13.71% +15.70% +3.71%

All Contract IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 40,460 27,000 41,116
% of contract IT jobs with a recognized job title 92.01% 92.90% 92.86%
Number of daily rates quoted 25,246 17,765 26,949
10th Percentile £313 £300 £275
25th Percentile £413 £406 £406
Median daily rate (50th Percentile) £500 £520 £525
Median % change year-on-year -3.85% -0.95% -4.37%
75th Percentile £613 £630 £638
90th Percentile £725 £738 £738
UK excluding London median daily rate £483 £475 £488
% change year-on-year +1.68% -2.56% -2.50%
Number of hourly rates quoted 2,509 917 2,520
10th Percentile £15.00 £15.20 £12.86
25th Percentile £19.34 £21.00 £16.25
Median hourly rate £37.20 £32.50 £32.95
Median % change year-on-year +14.46% -1.36% -24.26%
75th Percentile £65.00 £64.52 £60.00
90th Percentile £76.58 £76.25 £72.33
UK excluding London median hourly rate £37.50 £31.76 £32.90
% change year-on-year +18.07% -3.45% -21.30%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of contract IT job postings featuring 'Support Analyst' in the job title relative to all contract IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Daily Rate Trend

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK.

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Support Analyst over the 6 months to 26 March 2026.

Daily rate histogram for Support Analyst in the UK

Support Analyst
Hourly Rate Trend

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK.

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Analyst over the 6 months to 26 March 2026.

Hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 17 Contract Job Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 6 months to 26 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -13 296 £225 -10.00% 118
UK excluding London +5 239 £190 -9.52% 118
London -42 87 £250 -28.57% 26
Work from Home -26 70 £238 -26.92% 39
North of England -35 68 £173 -24.51% 15
East of England +19 54 £173 -4.17% 13
South East -9 51 £179 -20.91% 47
North West -11 43 £175 -16.67% 9
Midlands -68 17 £161 -11.78% 21
North East +1 16 £120 -56.36% 2
Scotland +12 15 £260 +31.65% 10
Wales 0 14 £290 +52.63%
South West -29 14 £350 +62.79% 16
West Midlands -66 12 £158 -12.22% 14
Yorkshire -64 9 £290 +28.89% 4
Northern Ireland -4 6 £180 +14.29% 1
East Midlands -35 5 £213 +15.65% 7

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 26 March 2026, Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads featuring Support Analyst in the job title.

1 152 (45.10%) Windows
2 106 (31.45%) Microsoft
3 99 (29.38%) Microsoft 365
4 89 (26.41%) Active Directory
4 89 (26.41%) Customer Service
5 68 (20.18%) Problem-Solving
6 53 (15.73%) ITIL
7 48 (14.24%) Azure
8 45 (13.35%) Windows 10
9 34 (10.09%) Incident Management
10 32 (9.50%) Microsoft Office
11 31 (9.20%) Degree
11 31 (9.20%) Security Cleared
12 30 (8.90%) Wi-Fi
13 29 (8.61%) Entra ID
13 29 (8.61%) Microsoft Exchange
14 27 (8.01%) SC Cleared
15 26 (7.72%) ITSM
15 26 (7.72%) Windows Server
16 24 (7.12%) Asset Management
17 23 (6.82%) Service Delivery
18 22 (6.53%) Apple
18 22 (6.53%) Service Management
18 22 (6.53%) ServiceNow
19 21 (6.23%) SQL
20 18 (5.34%) SLA
21 17 (5.04%) Data Analysis
21 17 (5.04%) Oracle
21 17 (5.04%) Proactive Monitoring
21 17 (5.04%) Windows Server 2003

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 29 (8.61%) Microsoft Exchange
2 14 (4.15%) SharePoint
3 5 (1.48%) CMS
4 4 (1.19%) Apache
5 2 (0.59%) IIS
5 2 (0.59%) Oracle Self-Service HR
5 2 (0.59%) Oracle Workflow
6 1 (0.30%) Confluence
Applications
1 32 (9.50%) Microsoft Office
2 14 (4.15%) Microsoft Excel
3 4 (1.19%) Microsoft PowerPoint
4 3 (0.89%) Spreadsheet
5 1 (0.30%) Adobe Creative Suite
5 1 (0.30%) Adobe Premiere
5 1 (0.30%) AutoCAD
5 1 (0.30%) MS Visio
Business Applications
1 3 (0.89%) Dynamics CRM
1 3 (0.89%) SAP S/4HANA
2 2 (0.59%) ION MarketView
2 2 (0.59%) Loan IQ
2 2 (0.59%) Oracle Assets
2 2 (0.59%) Oracle Cash Management
2 2 (0.59%) Oracle Payables
2 2 (0.59%) Oracle Procure-to-Pay
2 2 (0.59%) Oracle Receivables
2 2 (0.59%) Remedy ITSM
3 1 (0.30%) Demantra
3 1 (0.30%) Salesforce CRM
3 1 (0.30%) SAP CO
3 1 (0.30%) SAP FI
3 1 (0.30%) SAP FI/CO
Cloud Services
1 99 (29.38%) Microsoft 365
2 48 (14.24%) Azure
3 29 (8.61%) Entra ID
4 8 (2.37%) Dynamics 365
5 7 (2.08%) Power Platform
6 5 (1.48%) AWS
6 5 (1.48%) Power Automate
6 5 (1.48%) SaaS
7 3 (0.89%) Azure DevOps
7 3 (0.89%) GCP
7 3 (0.89%) Google Workspace
7 3 (0.89%) Slack
8 2 (0.59%) Adobe Creative Cloud
8 2 (0.59%) Microsoft Copilot
8 2 (0.59%) OneDrive
8 2 (0.59%) PowerApps
9 1 (0.30%) Amazon CloudWatch
9 1 (0.30%) Amazon S3
9 1 (0.30%) Mimecast
9 1 (0.30%) PaaS
Communications & Networking
1 30 (8.90%) Wi-Fi
2 16 (4.75%) LAN
3 15 (4.45%) VPN
4 11 (3.26%) WAN
5 10 (2.97%) DHCP
5 10 (2.97%) DNS
6 9 (2.67%) Wireless
7 8 (2.37%) TCP/IP
8 6 (1.78%) Firewall
8 6 (1.78%) VLAN
9 4 (1.19%) Structured Cabling
10 3 (0.89%) PABX
11 2 (0.59%) FTP
11 2 (0.59%) RS-232
11 2 (0.59%) X.400
12 1 (0.30%) HTTP
12 1 (0.30%) NetScaler
12 1 (0.30%) Network Security
12 1 (0.30%) Skype
12 1 (0.30%) VoIP
Database & Business Intelligence
1 7 (2.08%) Oracle Database
1 7 (2.08%) Oracle Reports
2 4 (1.19%) SQL Server
3 3 (0.89%) Data Mart
3 3 (0.89%) Tableau
4 2 (0.59%) Amazon Redshift
4 2 (0.59%) MySQL
4 2 (0.59%) Oracle BI Publisher
4 2 (0.59%) Power BI
5 1 (0.30%) Data Warehouse
5 1 (0.30%) GIS
5 1 (0.30%) MS Access
5 1 (0.30%) PostgreSQL
5 1 (0.30%) Qlik Sense
5 1 (0.30%) QlikView
Development Applications
1 13 (3.86%) JIRA
2 1 (0.30%) Git
2 1 (0.30%) Postman
2 1 (0.30%) SoapUI
2 1 (0.30%) Subversion
2 1 (0.30%) Tricentis qTest
General
1 105 (31.16%) Social Skills
2 48 (14.24%) Analytical Skills
3 26 (7.72%) Finance
3 26 (7.72%) Public Sector
4 16 (4.75%) Manufacturing
5 13 (3.86%) Retail
6 12 (3.56%) Inclusion and Diversity
7 11 (3.26%) Banking
8 9 (2.67%) Law
8 9 (2.67%) Telecoms
9 7 (2.08%) Organisational Skills
10 5 (1.48%) Documentation Skills
10 5 (1.48%) Legal
11 4 (1.19%) General Ledger
11 4 (1.19%) Investment Banking
11 4 (1.19%) Marketing
12 3 (0.89%) Financial Institution
12 3 (0.89%) Local Government
12 3 (0.89%) Military
12 3 (0.89%) Multimedia
Libraries, Frameworks & Software Standards
1 3 (0.89%) XML
2 2 (0.59%) CSS
2 2 (0.59%) JSON
2 2 (0.59%) LAMP
2 2 (0.59%) Oracle Fusion
2 2 (0.59%) Web Services
3 1 (0.30%) HTML
3 1 (0.30%) HTML5
3 1 (0.30%) REST
3 1 (0.30%) SAP Fiori
3 1 (0.30%) SOAP
Miscellaneous
1 38 (11.28%) Onboarding
2 30 (8.90%) Management Information System
3 19 (5.64%) Self-Motivation
4 10 (2.97%) NHS
5 8 (2.37%) Driving Licence
5 8 (2.37%) Smartphone
6 7 (2.08%) CMDB
7 6 (1.78%) Video Conferencing
8 5 (1.48%) Data Centre
9 4 (1.19%) Fixed Income
9 4 (1.19%) FMCG
9 4 (1.19%) Hedge funds
10 3 (0.89%) Enterprise Software
10 3 (0.89%) Virtual Team
11 2 (0.59%) BYOD
11 2 (0.59%) Derivative
11 2 (0.59%) Foreign Exchange (FX)
11 2 (0.59%) iPhone
11 2 (0.59%) OTC Derivatives
11 2 (0.59%) Public Cloud
Operating Systems
1 152 (45.10%) Windows
2 45 (13.35%) Windows 10
3 26 (7.72%) Windows Server
4 17 (5.04%) Windows Server 2003
5 15 (4.45%) Windows Server 2016
6 13 (3.86%) Linux
7 12 (3.56%) Windows 7
8 9 (2.67%) Android
8 9 (2.67%) Unix
9 7 (2.08%) AIX
10 6 (1.78%) Apple iOS
11 5 (1.48%) Windows Server 2012
12 3 (0.89%) Mac OS
12 3 (0.89%) Windows Server 2019
Processes & Methodologies
1 89 (26.41%) Customer Service
2 68 (20.18%) Problem-Solving
3 53 (15.73%) ITIL
4 34 (10.09%) Incident Management
5 26 (7.72%) ITSM
6 24 (7.12%) Asset Management
7 23 (6.82%) Service Delivery
8 22 (6.53%) Service Management
9 17 (5.04%) Data Analysis
9 17 (5.04%) Proactive Monitoring
10 16 (4.75%) Continuous Improvement
10 16 (4.75%) Mobile Device Management
11 15 (4.45%) Decision-Making
11 15 (4.45%) Process Improvement
12 14 (4.15%) Knowledge Management
12 14 (4.15%) Problem Management
13 13 (3.86%) Change Management
13 13 (3.86%) Risk Management
13 13 (3.86%) Root Cause Analysis
13 13 (3.86%) Time Management
Programming Languages
1 21 (6.23%) SQL
2 7 (2.08%) Shell Script
3 6 (1.78%) Java
3 6 (1.78%) PowerShell
4 4 (1.19%) JavaScript
5 3 (0.89%) Bash
5 3 (0.89%) C#
5 3 (0.89%) Groovy
5 3 (0.89%) PL/SQL
5 3 (0.89%) Python
6 2 (0.59%) Perl
6 2 (0.59%) PHP
7 1 (0.30%) C
7 1 (0.30%) C++
7 1 (0.30%) T-SQL
Qualifications
1 31 (9.20%) Degree
1 31 (9.20%) Security Cleared
2 27 (8.01%) SC Cleared
3 16 (4.75%) Microsoft Certification
4 11 (3.26%) Microsoft Certified Professional
5 10 (2.97%) MCSE
6 9 (2.67%) A+ Certification
7 6 (1.78%) Computer Science Degree
7 6 (1.78%) HNC
7 6 (1.78%) HND
8 5 (1.48%) DV Cleared
9 4 (1.19%) ECDL
9 4 (1.19%) ITIL Certification
9 4 (1.19%) Network+ Certification
10 2 (0.59%) ITIL Foundation Certificate
11 1 (0.30%) BPSS Clearance
11 1 (0.30%) CEH
11 1 (0.30%) CISM
11 1 (0.30%) CISSP
11 1 (0.30%) CompTIA Security+
Quality Assurance & Compliance
1 18 (5.34%) SLA
2 5 (1.48%) NIST
3 4 (1.19%) ISO/IEC 27001
4 3 (0.89%) Actionable Recommendations
4 3 (0.89%) GDPR
4 3 (0.89%) PMO
5 2 (0.59%) PCI DSS
6 1 (0.30%) Cyber Essentials
6 1 (0.30%) GRC
6 1 (0.30%) HIPAA
6 1 (0.30%) QA
System Software
1 89 (26.41%) Active Directory
2 4 (1.19%) Hyper-V
2 4 (1.19%) VMware Infrastructure
3 1 (0.30%) BitLocker
3 1 (0.30%) Firmware
3 1 (0.30%) Virtual Desktop
3 1 (0.30%) XenApp
3 1 (0.30%) XenDesktop
Systems Management
1 14 (4.15%) Microsoft Intune
2 6 (1.78%) SCCM
3 5 (1.48%) Control-M
4 4 (1.19%) Jamf Pro
5 2 (0.59%) Ansible
6 1 (0.30%) ITRS Geneos
6 1 (0.30%) Kibana
Vendors
1 106 (31.45%) Microsoft
2 22 (6.53%) Apple
2 22 (6.53%) ServiceNow
3 17 (5.04%) Oracle
4 16 (4.75%) HP
5 15 (4.45%) MobileIron
6 9 (2.67%) Citrix
7 8 (2.37%) Mitel
8 7 (2.08%) Avaya
8 7 (2.08%) IBM
8 7 (2.08%) Meraki
8 7 (2.08%) Salesforce
8 7 (2.08%) SAP
9 6 (1.78%) Cisco
9 6 (1.78%) Murex
10 5 (1.48%) Google
11 4 (1.19%) Reuters
11 4 (1.19%) VMware
12 3 (0.89%) Bloomberg
12 3 (0.89%) McAfee