Support Analyst Contract Job Trends

Support Analyst
UK

The median Support Analyst daily rate in the UK is £250, according to job vacancies posted in the 6 months leading up to 11 March 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
11 Mar 2026
Same period 2025 Same period 2024
Rank 311 318 296
Rank change year-on-year +7 -22 -5
Contract jobs requiring a Support Analyst 347 214 342
As % of all contract jobs in the UK 0.82% 0.73% 0.76%
As % of the Job Titles category 0.89% 0.78% 0.82%
Number of daily rates quoted 167 123 249
10th Percentile £127 £164 £156
25th Percentile £164 £193 £185
Median daily rate (50th Percentile) £250 £233 £243
Median % change year-on-year +7.53% -4.12% -3.00%
75th Percentile £363 £438 £385
90th Percentile £443 £558 £591
UK excluding London median daily rate £180 £209 £208
% change year-on-year -13.77% +0.60% +2.47%
Number of hourly rates quoted 66 28 31
10th Percentile £13.12 £17.29 £11.00
25th Percentile £13.50 £21.24 £15.42
Median hourly rate £20.05 £22.14 £21.00
Median % change year-on-year -9.46% +5.43% -2.33%
75th Percentile £22.95 £27.63 £23.75
90th Percentile £25.15 £32.57 -
UK excluding London median hourly rate £18.57 £22.14 £18.86
% change year-on-year -16.12% +17.39% -3.28%

All Contract IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 39,127 27,402 41,559
% of contract IT jobs with a recognized job title 91.94% 92.96% 92.88%
Number of daily rates quoted 24,467 17,684 27,246
10th Percentile £312 £293 £270
25th Percentile £410 £406 £406
Median daily rate (50th Percentile) £500 £525 £525
Median % change year-on-year -4.76% - -4.55%
75th Percentile £613 £638 £638
90th Percentile £723 £738 £738
UK excluding London median daily rate £480 £475 £488
% change year-on-year +1.05% -2.56% -2.50%
Number of hourly rates quoted 2,427 859 2,507
10th Percentile £14.93 £15.62 £13.00
25th Percentile £19.00 £21.24 £16.25
Median hourly rate £35.00 £33.40 £32.69
Median % change year-on-year +4.79% +2.17% -22.84%
75th Percentile £65.00 £65.00 £60.00
90th Percentile £75.16 £76.44 £71.90
UK excluding London median hourly rate £34.95 £32.50 £32.70
% change year-on-year +7.52% -0.60% -18.26%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of contract IT job postings featuring 'Support Analyst' in the job title relative to all contract IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Daily Rate Trend

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK.

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Support Analyst over the 6 months to 11 March 2026.

Daily rate histogram for Support Analyst in the UK

Support Analyst
Hourly Rate Trend

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK.

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Analyst over the 6 months to 11 March 2026.

Hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 17 Contract Job Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 6 months to 11 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -1 303 £233 -7.00% 100
UK excluding London +26 256 £180 -13.77% 95
London -56 78 £295 -5.60% 20
North of England -35 69 £173 -25.65% 12
Work from Home -10 67 £250 -14.53% 50
East of England +28 60 £173 -4.17% 15
South East -3 51 £179 -24.75% 38
North West -10 41 £173 -17.86% 6
Midlands -68 21 £158 +1.94% 14
North East +3 19 £120 -56.36% 1
South West -15 19 £275 +29.41% 11
West Midlands -56 15 £155 +3.33% 8
Scotland +16 14 £260 +36.13% 5
Wales +6 13 £290 +52.63% 2
Northern Ireland +3 9 £180 +12.50% 1
Yorkshire -76 9 £290 +26.91% 5
East Midlands -37 6 £213 +15.65% 6

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 11 March 2026, Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads featuring Support Analyst in the job title.

1 153 (44.09%) Windows
2 106 (30.55%) Microsoft
3 100 (28.82%) Microsoft 365
4 95 (27.38%) Customer Service
5 92 (26.51%) Active Directory
6 73 (21.04%) Problem-Solving
7 52 (14.99%) Azure
8 51 (14.70%) ITIL
9 44 (12.68%) Windows 10
10 38 (10.95%) Security Cleared
11 35 (10.09%) Incident Management
12 34 (9.80%) SC Cleared
13 33 (9.51%) Microsoft Office
14 32 (9.22%) Degree
15 30 (8.65%) Asset Management
15 30 (8.65%) Service Delivery
16 29 (8.36%) Windows Server
17 28 (8.07%) ITSM
17 28 (8.07%) Wi-Fi
18 26 (7.49%) Entra ID
19 25 (7.20%) Microsoft Exchange
20 23 (6.63%) Service Management
20 23 (6.63%) ServiceNow
21 21 (6.05%) SLA
22 20 (5.76%) Apple
22 20 (5.76%) Oracle
23 19 (5.48%) LAN
23 19 (5.48%) VPN
24 18 (5.19%) SQL
25 17 (4.90%) Continuous Improvement

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 25 (7.20%) Microsoft Exchange
2 15 (4.32%) SharePoint
3 3 (0.86%) Apache
4 2 (0.58%) CMS
4 2 (0.58%) Confluence
4 2 (0.58%) IIS
4 2 (0.58%) Oracle Self-Service HR
4 2 (0.58%) Oracle Workflow
Applications
1 33 (9.51%) Microsoft Office
2 15 (4.32%) Microsoft Excel
3 5 (1.44%) Microsoft PowerPoint
4 4 (1.15%) Spreadsheet
5 2 (0.58%) Adobe Premiere
5 2 (0.58%) Oracle Smart View
6 1 (0.29%) Adobe Creative Suite
6 1 (0.29%) AutoCAD
Business Applications
1 3 (0.86%) Dynamics CRM
1 3 (0.86%) SAP S/4HANA
2 2 (0.58%) ION MarketView
2 2 (0.58%) Loan IQ
2 2 (0.58%) Oracle Assets
2 2 (0.58%) Oracle Cash Management
2 2 (0.58%) Oracle Payables
2 2 (0.58%) Oracle Procure-to-Pay
2 2 (0.58%) Oracle Receivables
2 2 (0.58%) Remedy ITSM
3 1 (0.29%) Demantra
3 1 (0.29%) Salesforce CRM
3 1 (0.29%) SAP CO
3 1 (0.29%) SAP FI
3 1 (0.29%) SAP FI/CO
Cloud Services
1 100 (28.82%) Microsoft 365
2 52 (14.99%) Azure
3 26 (7.49%) Entra ID
4 8 (2.31%) Dynamics 365
5 7 (2.02%) Power Platform
6 6 (1.73%) AWS
7 5 (1.44%) Power Automate
8 4 (1.15%) GCP
8 4 (1.15%) SaaS
8 4 (1.15%) Slack
9 3 (0.86%) Azure DevOps
9 3 (0.86%) Google Workspace
9 3 (0.86%) OneDrive
10 2 (0.58%) Adobe Creative Cloud
10 2 (0.58%) PowerApps
11 1 (0.29%) Mimecast
11 1 (0.29%) PaaS
11 1 (0.29%) Snowflake
Communications & Networking
1 28 (8.07%) Wi-Fi
2 19 (5.48%) LAN
2 19 (5.48%) VPN
3 14 (4.03%) WAN
4 12 (3.46%) Wireless
5 11 (3.17%) DHCP
5 11 (3.17%) DNS
6 10 (2.88%) TCP/IP
7 6 (1.73%) Firewall
7 6 (1.73%) PABX
7 6 (1.73%) Structured Cabling
7 6 (1.73%) VLAN
8 2 (0.58%) RS-232
8 2 (0.58%) X.400
9 1 (0.29%) FTP
9 1 (0.29%) HTTP
9 1 (0.29%) NetScaler
9 1 (0.29%) Network Security
9 1 (0.29%) Skype
9 1 (0.29%) VoIP
Database & Business Intelligence
1 10 (2.88%) Oracle Reports
2 7 (2.02%) Oracle Database
3 4 (1.15%) SQL Server
4 3 (0.86%) Data Mart
4 3 (0.86%) Tableau
5 2 (0.58%) Oracle BI Publisher
5 2 (0.58%) Power BI
6 1 (0.29%) Amazon Redshift
6 1 (0.29%) Data Warehouse
6 1 (0.29%) GIS
6 1 (0.29%) MS Access
6 1 (0.29%) MySQL
6 1 (0.29%) PostgreSQL
6 1 (0.29%) Qlik Sense
6 1 (0.29%) QlikView
Development Applications
1 12 (3.46%) JIRA
2 1 (0.29%) Postman
2 1 (0.29%) SoapUI
2 1 (0.29%) Tricentis qTest
General
1 105 (30.26%) Social Skills
2 53 (15.27%) Analytical Skills
3 27 (7.78%) Finance
3 27 (7.78%) Public Sector
4 15 (4.32%) Banking
5 13 (3.75%) Manufacturing
5 13 (3.75%) Retail
6 11 (3.17%) Inclusion and Diversity
7 9 (2.59%) Telecoms
8 8 (2.31%) Law
8 8 (2.31%) Organisational Skills
9 6 (1.73%) Documentation Skills
9 6 (1.73%) Investment Banking
10 5 (1.44%) Financial Institution
10 5 (1.44%) Legal
11 4 (1.15%) General Ledger
11 4 (1.15%) Marketing
11 4 (1.15%) Multimedia
12 3 (0.86%) Local Government
13 2 (0.58%) Military
Libraries, Frameworks & Software Standards
1 3 (0.86%) XML
2 2 (0.58%) CSS
2 2 (0.58%) Oracle Fusion
2 2 (0.58%) Web Services
3 1 (0.29%) JSON
3 1 (0.29%) LAMP
3 1 (0.29%) REST
3 1 (0.29%) SAP Fiori
3 1 (0.29%) SOAP
Miscellaneous
1 35 (10.09%) Onboarding
2 32 (9.22%) Management Information System
3 20 (5.76%) Self-Motivation
4 13 (3.75%) CMDB
5 12 (3.46%) Driving Licence
5 12 (3.46%) NHS
5 12 (3.46%) Smartphone
6 7 (2.02%) Data Centre
6 7 (2.02%) Video Conferencing
7 6 (1.73%) BYOD
8 5 (1.44%) Blackberry
9 4 (1.15%) Fixed Income
9 4 (1.15%) Hedge funds
9 4 (1.15%) Virtual Team
10 3 (0.86%) Enterprise Software
11 2 (0.58%) Derivative
11 2 (0.58%) FMCG
11 2 (0.58%) iPhone
11 2 (0.58%) OTC Derivatives
11 2 (0.58%) Public Cloud
Operating Systems
1 153 (44.09%) Windows
2 44 (12.68%) Windows 10
3 29 (8.36%) Windows Server
4 17 (4.90%) Windows Server 2003
5 15 (4.32%) Windows Server 2016
6 12 (3.46%) Windows 7
7 11 (3.17%) Linux
8 8 (2.31%) Android
9 7 (2.02%) AIX
9 7 (2.02%) Apple iOS
9 7 (2.02%) Unix
10 5 (1.44%) Windows Server 2012
11 3 (0.86%) Mac OS
11 3 (0.86%) Windows Server 2019
Processes & Methodologies
1 95 (27.38%) Customer Service
2 73 (21.04%) Problem-Solving
3 51 (14.70%) ITIL
4 35 (10.09%) Incident Management
5 30 (8.65%) Asset Management
5 30 (8.65%) Service Delivery
6 28 (8.07%) ITSM
7 23 (6.63%) Service Management
8 17 (4.90%) Continuous Improvement
8 17 (4.90%) Data Analysis
8 17 (4.90%) Mobile Device Management
8 17 (4.90%) Proactive Monitoring
9 15 (4.32%) Process Improvement
9 15 (4.32%) Time Management
10 14 (4.03%) Change Management
10 14 (4.03%) Decision-Making
10 14 (4.03%) Migration
10 14 (4.03%) Problem Management
10 14 (4.03%) Root Cause Analysis
11 13 (3.75%) Risk Management
Programming Languages
1 18 (5.19%) SQL
2 7 (2.02%) Shell Script
3 6 (1.73%) Java
3 6 (1.73%) PowerShell
4 3 (0.86%) Bash
4 3 (0.86%) C#
4 3 (0.86%) Groovy
4 3 (0.86%) JavaScript
4 3 (0.86%) PL/SQL
5 2 (0.58%) Python
6 1 (0.29%) Perl
6 1 (0.29%) PHP
6 1 (0.29%) T-SQL
Qualifications
1 38 (10.95%) Security Cleared
2 34 (9.80%) SC Cleared
3 32 (9.22%) Degree
4 15 (4.32%) Microsoft Certification
5 12 (3.46%) Microsoft Certified Professional
6 10 (2.88%) MCSE
7 8 (2.31%) A+ Certification
8 6 (1.73%) ECDL
8 6 (1.73%) HNC
8 6 (1.73%) HND
9 5 (1.44%) DV Cleared
10 4 (1.15%) Computer Science Degree
10 4 (1.15%) ITIL Certification
11 3 (0.86%) ITIL Foundation Certificate
11 3 (0.86%) Network+ Certification
12 2 (0.58%) MCDST
13 1 (0.29%) BPSS Clearance
13 1 (0.29%) CEH
13 1 (0.29%) CISM
13 1 (0.29%) CompTIA Security+
Quality Assurance & Compliance
1 21 (6.05%) SLA
2 5 (1.44%) NIST
3 4 (1.15%) ISO/IEC 27001
3 4 (1.15%) PMO
4 3 (0.86%) Actionable Recommendations
4 3 (0.86%) GDPR
5 2 (0.58%) PCI DSS
6 1 (0.29%) Cyber Essentials
6 1 (0.29%) GRC
6 1 (0.29%) HIPAA
6 1 (0.29%) QA
System Software
1 92 (26.51%) Active Directory
2 4 (1.15%) Hyper-V
2 4 (1.15%) VMware Infrastructure
3 1 (0.29%) BitLocker
3 1 (0.29%) Firmware
3 1 (0.29%) Virtual Desktop
3 1 (0.29%) XenApp
3 1 (0.29%) XenDesktop
Systems Management
1 14 (4.03%) Microsoft Intune
2 8 (2.31%) SCCM
3 5 (1.44%) Jamf Pro
4 4 (1.15%) Control-M
5 2 (0.58%) Ansible
6 1 (0.29%) ITRS Geneos
6 1 (0.29%) Kibana
Vendors
1 106 (30.55%) Microsoft
2 23 (6.63%) ServiceNow
3 20 (5.76%) Apple
3 20 (5.76%) Oracle
4 17 (4.90%) HP
5 15 (4.32%) MobileIron
6 9 (2.59%) Citrix
7 8 (2.31%) Cisco
7 8 (2.31%) Mitel
7 8 (2.31%) Salesforce
7 8 (2.31%) SAP
8 7 (2.02%) IBM
9 6 (1.73%) Google
9 6 (1.73%) Murex
10 5 (1.44%) Avaya
10 5 (1.44%) Meraki
11 4 (1.15%) McAfee
11 4 (1.15%) Netskope
11 4 (1.15%) Reuters
11 4 (1.15%) VMware