Period
to 23 October 2017

The median contractor rate for a Support Analyst was £258 per day in advertised job vacancies during the 6 months to 23 October 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Analyst
UK
6 months to
23 Oct 2017
Same period 2016 Same period 2015
Rank 194 191 127
Rank change year-on-year -3 -64 -22
Contract jobs requiring a Support Analyst 1359 1489 2057
As % of all contract IT jobs advertised in the UK 1.36% 1.41% 1.80%
As % of the Job Titles category 1.43% 1.49% 1.90%
Number of daily rates quoted 814 885 1125
UK median daily rate £258 £225 £250
Median daily rate % change year-on-year +14.44% -10.00% +4.17%
10th Percentile £115 £120 £120
90th Percentile £500 £456 £488
UK excluding London median daily rate £210 £204 £250
% change year-on-year +3.07% -18.50% +17.65%
Number of hourly rates quoted 189 215 343
UK median hourly rate £15.10 £15.00 £15.00
Median hourly rate % change year-on-year +0.67% - -6.25%
10th Percentile £10.40 £10.35 £10.50
90th Percentile £29.00 £24.05 £23.25
UK excluding London median hourly rate £14.50 £14.71 £14.50
% change year-on-year -1.44% +1.47% -3.33%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 94988 99866 108209
% of contract IT jobs with a recognized job title 94.82% 94.77% 94.95%
Number of daily rates quoted 62434 65085 68726
UK median daily rate £440 £425 £400
Median daily rate % change year-on-year +3.53% +6.25% -
10th Percentile £263 £250 £248
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £390 £375
% change year-on-year +2.56% +4.00% +5.63%
Number of hourly rates quoted 2825 3256 4131
UK median hourly rate £18.70 £18.00 £18.00
Median hourly rate % change year-on-year +3.89% - +9.09%
10th Percentile £10.88 £10.50 £10.50
90th Percentile £48.75 £47.00 £45.00
UK excluding London median hourly rate £18.00 £17.50 £17.50
% change year-on-year +2.86% - +6.06%

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Analyst.

Contractor daily rate trend for Support Analyst in the UK

Support Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Support Analyst over the 6 months to 23 October 2017.

Contractor daily rate histogram for Support Analyst in the UK

Support Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Analyst.

Contractor hourly rate trend for Support Analyst in the UK

Support Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Support Analyst over the 6 months to 23 October 2017.

Contractor hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 6 months to 23 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +2 1269 £265 +17.78% 180
UK excluding London -14 719 £210 +3.07% 119
London +6 625 £325 +30.00% 67
South East -21 226 £225 +12.50% 41
North of England +27 131 £165 -21.43% 28
Midlands +28 116 £225 +12.50% 18
East of England -50 106 £201 -8.52% 12
North West +20 83 £175 +12.90% 16
South West -12 71 £225 -5.76% 14
East Midlands +27 62 £248 +23.75% 11
Scotland +25 59 £186 +6.43% 6
West Midlands +4 54 £213 +6.25% 7
Yorkshire -12 42 £150 -31.43% 10
Wales +1 8 £120 -41.46%
Northern Ireland -52 7 £370 +111.73%
North East +61 6 £311 +38.22% 2

Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 October 2017, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Support Analyst in the job title.

1 645 (47.46%) Windows
2 392 (28.84%) Microsoft
3 387 (28.48%) Active Directory
4 314 (23.11%) SQL
5 293 (21.56%) Finance
6 279 (20.53%) ITIL
7 244 (17.95%) Microsoft Office
8 227 (16.70%) Windows 7
9 157 (11.55%) Banking
10 150 (11.04%) Office 365
11 147 (10.82%) Unix
12 143 (10.52%) Linux
13 140 (10.30%) Windows Server
14 134 (9.86%) Oracle
15 128 (9.42%) SQL Server
16 120 (8.83%) VMware
17 112 (8.24%) Windows 10
18 110 (8.09%) Citrix
19 108 (7.95%) MS Exchange
20 103 (7.58%) SLA
20 103 (7.58%) Front Office
21 94 (6.92%) Python
22 93 (6.84%) SCCM
23 86 (6.33%) Service Management
24 85 (6.25%) Cisco
24 85 (6.25%) Analytical Skills
25 84 (6.18%) Incident Management
26 83 (6.11%) Windows Server 2012
27 80 (5.89%) DNS
28 79 (5.81%) Security Cleared

Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 108 (7.95%) MS Exchange
2 62 (4.56%) SharePoint
3 43 (3.16%) Exchange Server 2010
3 43 (3.16%) IIS
4 40 (2.94%) Skype for Business
5 17 (1.25%) JBoss
6 16 (1.18%) Exchange Server 2007
7 15 (1.10%) IBM Notes
8 13 (0.96%) Blackberry Enterprise Server
8 13 (0.96%) Exchange Server 2003
9 11 (0.81%) Apache
9 11 (0.81%) Exchange Server 2013
10 8 (0.59%) Oracle Workflow
10 8 (0.59%) WebSphere
11 7 (0.52%) Tomcat
11 7 (0.52%) WildFly
12 6 (0.44%) Confluence
12 6 (0.44%) SAS
12 6 (0.44%) SharePoint 2010
13 5 (0.37%) WebSphere Application Server
Applications
1 244 (17.95%) Microsoft Office
2 78 (5.74%) Microsoft Excel
3 36 (2.65%) Microsoft PowerPoint
4 18 (1.32%) MS Visio
5 6 (0.44%) Spreadsheet
6 4 (0.29%) Microsoft Project
7 2 (0.15%) CINEMA 4D
7 2 (0.15%) Vectorworks
8 1 (0.074%) Adobe Illustrator
8 1 (0.074%) AutoCAD
8 1 (0.074%) Photoshop
8 1 (0.074%) Stata
Business Applications
1 21 (1.55%) Dynamics CRM
2 15 (1.10%) ION MarketView
2 15 (1.10%) thinkFolio
3 14 (1.03%) Oracle EBS
3 14 (1.03%) Oracle EBS R12
4 9 (0.66%) Oracle Financials
5 8 (0.59%) RMDS
6 7 (0.52%) Oracle Assets
6 7 (0.52%) Oracle General Ledger
6 7 (0.52%) Oracle Internet Expenses
6 7 (0.52%) Oracle iProcurement
6 7 (0.52%) Oracle Payables
6 7 (0.52%) Oracle Receivables
7 5 (0.37%) Global One
7 5 (0.37%) Markit EDM
7 5 (0.37%) Oracle Applications
7 5 (0.37%) Oracle CRM
7 5 (0.37%) Oracle Procure-to-Pay
8 4 (0.29%) Oracle 11i
8 4 (0.29%) Oracle Cash Management
Cloud Services
1 150 (11.04%) Office 365
2 25 (1.84%) Microsoft Azure
3 16 (1.18%) Google Drive
4 13 (0.96%) Amazon AWS
5 12 (0.88%) FinancialForce
6 9 (0.66%) G Suite
7 7 (0.52%) Azure Active Directory
8 4 (0.29%) Google Play
9 3 (0.22%) Cloud Computing
9 3 (0.22%) Mimecast
10 2 (0.15%) Adobe Creative Cloud
10 2 (0.15%) IaaS
10 2 (0.15%) SaaS
10 2 (0.15%) Yammer
11 1 (0.074%) Akamai
11 1 (0.074%) BlazeMeter
11 1 (0.074%) Dynamics 365
11 1 (0.074%) OneDrive
11 1 (0.074%) Sauce Labs
11 1 (0.074%) SuccessFactors
Communications & Networking
1 80 (5.89%) DNS
2 70 (5.15%) TCP/IP
3 64 (4.71%) DHCP
4 60 (4.42%) LAN
5 54 (3.97%) Internet
6 48 (3.53%) WAN
7 42 (3.09%) Firewall
8 37 (2.72%) Skype
8 37 (2.72%) Wireless
9 27 (1.99%) VPN
10 21 (1.55%) SAN
10 21 (1.55%) VoIP
11 20 (1.47%) Wi-Fi
12 14 (1.03%) Broadband
13 11 (0.81%) Intranet
13 11 (0.81%) VLAN
13 11 (0.81%) WebEx
14 9 (0.66%) 4G
14 9 (0.66%) Network Security
14 9 (0.66%) SMS
Database & Business Intelligence
1 128 (9.42%) SQL Server
2 28 (2.06%) Relational Database
3 27 (1.99%) Oracle Database
4 22 (1.62%) SQL Server Reporting Services
5 19 (1.40%) SQL Server Integration Services
6 16 (1.18%) SQL Server 2008
7 13 (0.96%) BusinessObjects
8 11 (0.81%) Data Warehouse
9 10 (0.74%) SQL Server 2005
10 9 (0.66%) Crystal Reports
11 8 (0.59%) Oracle Database 10g
12 7 (0.52%) Oracle Reports
12 7 (0.52%) SQL Server 2012
13 6 (0.44%) Oracle Discoverer
13 6 (0.44%) TimesTen
14 5 (0.37%) Oracle Database 11g
15 4 (0.29%) Apache Cassandra
15 4 (0.29%) KDB
16 3 (0.22%) Business Intelligence Development Studio
16 3 (0.22%) SQL Server Analysis Services
Development Applications
1 40 (2.94%) JIRA
2 7 (0.52%) Visual Studio
3 6 (0.44%) Jenkins
4 5 (0.37%) Git (software)
4 5 (0.37%) Maven
4 5 (0.37%) Team Foundation Server
5 4 (0.29%) IBM UrbanCode
5 4 (0.29%) Oracle APEX
5 4 (0.29%) Toad
6 3 (0.22%) Cucumber
6 3 (0.22%) Selenium
7 2 (0.15%) HP UFT
7 2 (0.15%) JDeveloper
7 2 (0.15%) jMock
7 2 (0.15%) JUnit
7 2 (0.15%) Mockito
7 2 (0.15%) Oracle Forms
8 1 (0.074%) Eclipse
8 1 (0.074%) IntelliJ
8 1 (0.074%) PeopleTools
General
1 293 (21.56%) Finance
2 157 (11.55%) Banking
3 103 (7.58%) Front Office
4 67 (4.93%) Investment Banking
5 55 (4.05%) Retail
6 32 (2.35%) Legal
7 30 (2.21%) Telecoms
8 21 (1.55%) Manufacturing
9 20 (1.47%) Law
10 19 (1.40%) Back Office
11 17 (1.25%) Pharmaceutical
12 16 (1.18%) Marketing
13 13 (0.96%) Billing
14 11 (0.81%) Retail Banking
15 10 (0.74%) Advertising
15 10 (0.74%) Automotive
15 10 (0.74%) French Language
16 8 (0.59%) International Banking
16 8 (0.59%) Publishing
17 7 (0.52%) Prime Brokerage
Libraries, Frameworks & Software Standards
1 39 (2.87%) .NET
2 37 (2.72%) Rendezvous
3 28 (2.06%) Middleware
3 28 (2.06%) Web Services
4 26 (1.91%) FIX Protocol
4 26 (1.91%) XML
5 14 (1.03%) J2EE
6 10 (0.74%) HTML
7 9 (0.66%) Spring
8 7 (0.52%) ASP.NET
8 7 (0.52%) CSS
8 7 (0.52%) SOAP
9 5 (0.37%) Node.js
9 5 (0.37%) WebSphere MQ
10 4 (0.29%) Apache Camel
11 3 (0.22%) .NET Framework
11 3 (0.22%) AngularJS
11 3 (0.22%) HTML5
11 3 (0.22%) Kafka
11 3 (0.22%) Software Packaging
Miscellaneous
1 85 (6.25%) Analytical Skills
2 61 (4.49%) Fixed Income
3 48 (3.53%) Smartphone
4 43 (3.16%) Blackberry
5 39 (2.87%) Foreign Exchange (FX)
6 37 (2.72%) Equities
7 36 (2.65%) Management Information System
8 34 (2.50%) Video Conferencing
9 33 (2.43%) Derivative
10 28 (2.06%) Computer Science
11 27 (1.99%) Client/Server
12 25 (1.84%) iPhone
13 21 (1.55%) Data Centre
14 19 (1.40%) Driving Licence
14 19 (1.40%) SWIFT
15 16 (1.18%) Hedge funds
15 16 (1.18%) iPad
16 14 (1.03%) NHS
17 12 (0.88%) CMDB
17 12 (0.88%) Thin Client
Operating Systems
1 645 (47.46%) Windows
2 227 (16.70%) Windows 7
3 147 (10.82%) Unix
4 143 (10.52%) Linux
5 140 (10.30%) Windows Server
6 112 (8.24%) Windows 10
7 83 (6.11%) Windows Server 2012
8 74 (5.45%) Windows Server 2008
9 51 (3.75%) Apple iOS
10 46 (3.38%) Android
11 45 (3.31%) Windows 8
12 42 (3.09%) Windows Server 2003
13 32 (2.35%) Windows XP
14 20 (1.47%) Mac OS X
15 11 (0.81%) Solaris
16 7 (0.52%) Red Hat Enterprise Linux
16 7 (0.52%) Windows 2000 Server
17 6 (0.44%) Mac OS
17 6 (0.44%) Windows Mobile
18 4 (0.29%) CentOS
Processes & Methodologies
1 279 (20.53%) ITIL
2 86 (6.33%) Service Management
3 84 (6.18%) Incident Management
4 68 (5.00%) Problem Management
5 60 (4.42%) CRM
6 55 (4.05%) Change Management
7 49 (3.61%) Asset Management
8 44 (3.24%) Migration
9 42 (3.09%) ITSM
10 38 (2.80%) Service Delivery
11 37 (2.72%) Stakeholder Management
12 36 (2.65%) Project Management
13 32 (2.35%) Electronic Trading
13 32 (2.35%) User Acceptance Testing
14 30 (2.21%) ITIL V3
15 29 (2.13%) Fault Analysis
15 29 (2.13%) Investment Management
16 28 (2.06%) Agile Software Development
16 28 (2.06%) Disaster Recovery
17 27 (1.99%) Continuous Improvement
Programming Languages
1 314 (23.11%) SQL
2 94 (6.92%) Python
3 66 (4.86%) PowerShell
4 62 (4.56%) Java
5 34 (2.50%) Perl
6 24 (1.77%) C++
7 21 (1.55%) C#
8 20 (1.47%) Bash Shell
8 20 (1.47%) VB
9 19 (1.40%) PL/SQL
9 19 (1.40%) Shell Script
10 18 (1.32%) Korn
10 18 (1.32%) VBA
11 17 (1.25%) JavaScript
12 10 (0.74%) T-SQL
13 8 (0.59%) C
14 7 (0.52%) R
14 7 (0.52%) VBScript
15 6 (0.44%) AWK
15 6 (0.44%) sed
Qualifications
1 79 (5.81%) Security Cleared
2 59 (4.34%) SC Cleared
3 48 (3.53%) Microsoft Certification
4 44 (3.24%) Degree
5 30 (2.21%) MCSE
6 24 (1.77%) ITIL Certification
7 22 (1.62%) MCSA
8 19 (1.40%) MCP
9 17 (1.25%) DV Cleared
10 15 (1.10%) Computer Science Degree
11 13 (0.96%) CTC Cleared
12 11 (0.81%) A+ Certification
12 11 (0.81%) ITIL Foundation Certificate
13 10 (0.74%) CCNA
13 10 (0.74%) Cisco Certification
13 10 (0.74%) Citrix Certification
14 8 (0.59%) MCITP
14 8 (0.59%) VMware Certified Professional (VCP)
15 7 (0.52%) MCDST
15 7 (0.52%) Network+ Certification
Quality Assurance & Compliance
1 103 (7.58%) SLA
2 21 (1.55%) PMO
3 11 (0.81%) Data Quality
4 10 (0.74%) QA
5 7 (0.52%) ISO/IEC 27001
6 6 (0.44%) Disclosure Scotland
6 6 (0.44%) SEPA
7 5 (0.37%) GDPR
8 4 (0.29%) MiFID
9 3 (0.22%) PCI DSS
10 2 (0.15%) P3O
11 1 (0.074%) GxP
11 1 (0.074%) IFRS
11 1 (0.074%) IFRS 9
11 1 (0.074%) ISO 9001
11 1 (0.074%) Sarbanes-Oxley
System Software
1 387 (28.48%) Active Directory
2 64 (4.71%) VMware Infrastructure
3 30 (2.21%) Hyper-V
4 21 (1.55%) XenApp
5 18 (1.32%) VMware ESXi
6 16 (1.18%) vSphere
7 13 (0.96%) Virtual Desktop
8 11 (0.81%) XenDesktop
9 6 (0.44%) Terminal Services
9 6 (0.44%) Virtual Servers
10 5 (0.37%) Virtual Machines
11 3 (0.22%) ISA Server
11 3 (0.22%) Microsoft App-V
11 3 (0.22%) Varnish
12 2 (0.15%) Docker
12 2 (0.15%) Microsoft Virtual Server
12 2 (0.15%) VMware Workstation
13 1 (0.074%) Citrix Presentation Server
13 1 (0.074%) Firmware
13 1 (0.074%) Samba
Systems Management
1 93 (6.84%) SCCM
2 31 (2.28%) TIBCO Hawk
3 13 (0.96%) Systems Management Server (SMS)
4 11 (0.81%) ITRS Geneos
5 9 (0.66%) Norton AntiVirus
6 8 (0.59%) AirWatch
6 8 (0.59%) NetBackup
6 8 (0.59%) Puppet
7 7 (0.52%) Control-M
7 7 (0.52%) Symantec Endpoint Protection
8 5 (0.37%) Ansible
8 5 (0.37%) Backup Exec
8 5 (0.37%) Opscode Chef
8 5 (0.37%) Tivoli
9 4 (0.29%) DameWare
9 4 (0.29%) Microsoft Intune
9 4 (0.29%) MOM
9 4 (0.29%) SCOrch
9 4 (0.29%) SCSM
9 4 (0.29%) WSUS
Vendors
1 392 (28.84%) Microsoft
2 134 (9.86%) Oracle
3 120 (8.83%) VMware
4 110 (8.09%) Citrix
5 85 (6.25%) Cisco
6 57 (4.19%) HP
7 52 (3.83%) Apple
8 40 (2.94%) Google
9 39 (2.87%) TIBCO
10 36 (2.65%) Remedy
11 32 (2.35%) Bloomberg
12 29 (2.13%) IBM
13 27 (1.99%) ServiceNow
14 26 (1.91%) SAP
15 25 (1.84%) Reuters
16 21 (1.55%) Symantec
17 19 (1.40%) ION Trading
17 19 (1.40%) Salesforce.com
18 16 (1.18%) Avaya
19 15 (1.10%) Lotus