Support Analyst Contract Job Trends

Support Analyst
UK

The median Support Analyst daily rate in the UK is £290, according to job vacancies posted in the 6 months leading up to 30 November 2025.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
30 Nov 2025
Same period 2024 Same period 2023
Rank 246 337 294
Rank change year-on-year +91 -43 +23
Contract jobs requiring a Support Analyst 402 233 381
As % of all contract jobs in the UK 1.12% 0.64% 0.83%
As % of the Job Titles category 1.23% 0.69% 0.89%
Number of daily rates quoted 179 122 267
10th Percentile £127 £163 £156
25th Percentile £171 £192 £200
Median daily rate (50th Percentile) £290 £250 £338
Median % change year-on-year +16.00% -25.93% +35.00%
75th Percentile £420 £425 £553
90th Percentile £495 £556 £630
UK excluding London median daily rate £185 £215 £218
% change year-on-year -13.95% -1.38% +2.59%
Number of hourly rates quoted 91 19 21
10th Percentile £13.50 £18.19 £15.25
25th Percentile £17.67 £20.75 £15.42
Median hourly rate £22.00 £24.50 £18.50
Median % change year-on-year -10.20% +32.43% -5.13%
75th Percentile £25.15 £30.34 £23.75
90th Percentile £31.00 £37.00 £25.00
UK excluding London median hourly rate £20.77 £24.35 £18.25
% change year-on-year -14.70% +33.42% +5.40%

All Contract IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 32,598 33,656 42,848
% of contract IT jobs with a recognized job title 90.95% 92.81% 93.54%
Number of daily rates quoted 20,655 20,421 28,929
10th Percentile £281 £300 £290
25th Percentile £402 £410 £413
Median daily rate (50th Percentile) £500 £525 £525
Median % change year-on-year -4.76% - -4.55%
75th Percentile £619 £638 £649
90th Percentile £725 £738 £743
UK excluding London median daily rate £475 £496 £500
% change year-on-year -4.14% -0.90% -
Number of hourly rates quoted 1,903 1,218 1,519
10th Percentile £14.25 £15.24 £15.16
25th Percentile £17.88 £20.50 £19.09
Median hourly rate £25.15 £35.00 £44.00
Median % change year-on-year -28.14% -20.45% +46.67%
75th Percentile £57.50 £64.73 £65.00
90th Percentile £71.50 £73.75 £77.50
UK excluding London median hourly rate £25.15 £32.50 £44.50
% change year-on-year -22.62% -26.97% +78.00%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of contract IT job postings featuring 'Support Analyst' in the job title relative to all contract IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Daily Rate Trend

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK.

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Support Analyst over the 6 months to 30 November 2025.

Daily rate histogram for Support Analyst in the UK

Support Analyst
Hourly Rate Trend

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK.

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Analyst over the 6 months to 30 November 2025.

Hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 17 Contract Job Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 6 months to 30 November 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +74 357 £290 +6.03% 123
UK excluding London +76 254 £185 -13.95% 117
London +45 130 £413 +26.92% 36
Work from Home +34 87 £313 -16.67% 41
North of England -11 62 £225 +3.60% 18
South East +25 52 £190 -20.54% 47
East of England +33 48 £171 +5.23% 9
Midlands -26 32 £145 -17.14% 22
North West -1 31 £375 +78.57% 6
South West +10 27 £275 - 9
West Midlands -13 20 £145 -23.68% 15
Northern Ireland +12 19 £158 +1.61% 1
Yorkshire -27 16 £290 +33.53% 9
North East +5 15 £106 - 3
East Midlands -22 12 £140 -13.85% 6
Wales +9 11 £290 +52.63% 3
Scotland -7 3 £260 +36.84% 9

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 30 November 2025, Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads featuring Support Analyst in the job title.

1 171 (42.54%) Microsoft
2 151 (37.56%) Windows
3 116 (28.86%) Active Directory
4 106 (26.37%) Problem-Solving
5 97 (24.13%) Customer Service
5 97 (24.13%) ITIL
6 93 (23.13%) Microsoft 365
7 67 (16.67%) Microsoft Office
8 63 (15.67%) Degree
8 63 (15.67%) ITSM
9 48 (11.94%) Windows 10
10 47 (11.69%) Azure
11 46 (11.44%) Security Cleared
11 46 (11.44%) Service Management
12 45 (11.19%) Problem Management
12 45 (11.19%) SQL
13 43 (10.70%) SC Cleared
14 42 (10.45%) Information Security
15 36 (8.96%) SharePoint
16 35 (8.71%) Service Delivery
17 33 (8.21%) Project Management
17 33 (8.21%) SLA
18 32 (7.96%) Microsoft Excel
19 30 (7.46%) Microsoft Exchange
20 29 (7.21%) Change Management
21 27 (6.72%) Asset Management
21 27 (6.72%) Oracle
21 27 (6.72%) PowerShell
21 27 (6.72%) SCCM
21 27 (6.72%) ServiceNow

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 36 (8.96%) SharePoint
2 30 (7.46%) Microsoft Exchange
3 21 (5.22%) Skype for Business
4 13 (3.23%) Mattermost
5 7 (1.74%) Exchange Server 2013
6 5 (1.24%) Confluence
Applications
1 67 (16.67%) Microsoft Office
2 32 (7.96%) Microsoft Excel
3 22 (5.47%) Microsoft PowerPoint
4 9 (2.24%) MS Visio
5 3 (0.75%) Spreadsheet
6 2 (0.50%) Adobe Creative Suite
6 2 (0.50%) Adobe Premiere
6 2 (0.50%) Oracle Smart View
7 1 (0.25%) Microsoft Project
Business Applications
1 18 (4.48%) Remedy ITSM
2 9 (2.24%) Unit4 Business World
3 5 (1.24%) ION MarketView
4 4 (1.00%) Dynamics CRM
5 2 (0.50%) BondVision
5 2 (0.50%) Dynamics GP
5 2 (0.50%) SAP S/4HANA
6 1 (0.25%) assyst
6 1 (0.25%) Bloomberg TOMS
6 1 (0.25%) Dynamics AX
6 1 (0.25%) Salesforce CRM
6 1 (0.25%) SAP CO
6 1 (0.25%) SAP FI
6 1 (0.25%) SAP FI/CO
Cloud Services
1 93 (23.13%) Microsoft 365
2 47 (11.69%) Azure
3 22 (5.47%) OneDrive
4 21 (5.22%) Entra ID
5 14 (3.48%) Dynamics 365
6 9 (2.24%) AWS
7 4 (1.00%) GCP
8 3 (0.75%) Power Platform
9 2 (0.50%) Slack
9 2 (0.50%) WhatsApp
10 1 (0.25%) Amazon EC2
10 1 (0.25%) Amazon S3
10 1 (0.25%) Azure DevOps
10 1 (0.25%) ChatGPT
10 1 (0.25%) Microsoft Copilot
10 1 (0.25%) SaaS
10 1 (0.25%) Smartsheet
10 1 (0.25%) SuccessFactors
Communications & Networking
1 26 (6.47%) TCP/IP
2 23 (5.72%) LAN
2 23 (5.72%) Wi-Fi
3 21 (5.22%) Skype
4 19 (4.73%) DHCP
4 19 (4.73%) DNS
5 18 (4.48%) VPN
6 15 (3.73%) WAN
7 13 (3.23%) Wireless
8 11 (2.74%) Firewall
9 6 (1.49%) PABX
9 6 (1.49%) Structured Cabling
9 6 (1.49%) Unified Communications
10 5 (1.24%) IP Telephony
10 5 (1.24%) VLAN
11 4 (1.00%) Cisco IOS
11 4 (1.00%) PuTTY
11 4 (1.00%) WLAN
12 2 (0.50%) Broadband
12 2 (0.50%) VoIP
Database & Business Intelligence
1 14 (3.48%) Oracle Reports
2 11 (2.74%) Oracle Database
3 8 (1.99%) Relational Database
3 8 (1.99%) SQL Server
4 4 (1.00%) GIS
4 4 (1.00%) PostgreSQL
5 3 (0.75%) Power BI
6 1 (0.25%) MySQL
6 1 (0.25%) SQL Server Reporting Services
Development Applications
1 14 (3.48%) JIRA
2 1 (0.25%) Postman
2 1 (0.25%) SoapUI
General
1 151 (37.56%) Social Skills
2 85 (21.14%) Finance
3 78 (19.40%) Analytical Skills
4 24 (5.97%) Manufacturing
5 20 (4.98%) Banking
6 19 (4.73%) Public Sector
7 17 (4.23%) Inclusion and Diversity
8 15 (3.73%) Organisational Skills
9 14 (3.48%) Financial Institution
10 12 (2.99%) Investment Banking
11 11 (2.74%) Retail
12 10 (2.49%) Police
13 8 (1.99%) Local Government
13 8 (1.99%) Telecoms
14 6 (1.49%) Back Office
15 5 (1.24%) Front Office
16 3 (0.75%) Marketing
17 2 (0.50%) Games
17 2 (0.50%) Law
17 2 (0.50%) Legal
Libraries, Frameworks & Software Standards
1 3 (0.75%) Rendezvous
2 2 (0.50%) REST
3 1 (0.25%) .NET
3 1 (0.25%) .NET Framework
3 1 (0.25%) FIX Protocol
3 1 (0.25%) JSON
3 1 (0.25%) LAMP
3 1 (0.25%) SAP Fiori
3 1 (0.25%) SOAP
3 1 (0.25%) Web Services
3 1 (0.25%) XML
Miscellaneous
1 31 (7.71%) Management Information System
2 22 (5.47%) Driving Licence
3 17 (4.23%) NHS
4 16 (3.98%) Self-Motivation
5 15 (3.73%) CMDB
6 14 (3.48%) BYOD
7 13 (3.23%) Blackberry
7 13 (3.23%) iPad
7 13 (3.23%) iPhone
7 13 (3.23%) Video Conferencing
8 11 (2.74%) Onboarding
9 8 (1.99%) Fixed Income
9 8 (1.99%) Virtual Team
10 7 (1.74%) Smartphone
11 5 (1.24%) Analytical Mindset
11 5 (1.24%) Data Centre
11 5 (1.24%) Team-Oriented Environment
12 3 (0.75%) Data Protection Act
12 3 (0.75%) Foreign Exchange (FX)
13 2 (0.50%) Life Science
Operating Systems
1 151 (37.56%) Windows
2 48 (11.94%) Windows 10
3 26 (6.47%) Windows Server
4 18 (4.48%) Linux
5 16 (3.98%) Windows 7
5 16 (3.98%) Windows Server 2003
6 15 (3.73%) Mac OS
7 12 (2.99%) Windows Server 2016
8 11 (2.74%) AIX
9 8 (1.99%) Android
10 5 (1.24%) Unix
10 5 (1.24%) Windows Server 2012
11 4 (1.00%) Apple iOS
12 1 (0.25%) Windows Server 2019
Processes & Methodologies
1 106 (26.37%) Problem-Solving
2 97 (24.13%) Customer Service
2 97 (24.13%) ITIL
3 63 (15.67%) ITSM
4 46 (11.44%) Service Management
5 45 (11.19%) Problem Management
6 42 (10.45%) Information Security
7 35 (8.71%) Service Delivery
8 33 (8.21%) Project Management
9 29 (7.21%) Change Management
10 27 (6.72%) Asset Management
11 25 (6.22%) Continuous Improvement
11 25 (6.22%) Cybersecurity
12 24 (5.97%) Incident Management
12 24 (5.97%) Mobile Device Management
13 23 (5.72%) Proactive Monitoring
14 21 (5.22%) Data Analysis
14 21 (5.22%) Migration
15 20 (4.98%) Decision-Making
15 20 (4.98%) Root Cause Analysis
Programming Languages
1 45 (11.19%) SQL
2 27 (6.72%) PowerShell
3 9 (2.24%) Python
4 1 (0.25%) Bash
4 1 (0.25%) C
4 1 (0.25%) X++
Qualifications
1 63 (15.67%) Degree
2 46 (11.44%) Security Cleared
3 43 (10.70%) SC Cleared
4 25 (6.22%) Microsoft Certification
5 22 (5.47%) ITIL Certification
6 16 (3.98%) HND
7 15 (3.73%) MCP
8 12 (2.99%) HNC
9 10 (2.49%) A+ Certification
9 10 (2.49%) MCSE
10 6 (1.49%) ECDL
11 5 (1.24%) Computer Science Degree
11 5 (1.24%) ITIL Foundation Certificate
11 5 (1.24%) MCDST
12 4 (1.00%) CCNA
12 4 (1.00%) CCNP
12 4 (1.00%) Cisco Certification
13 1 (0.25%) CISM
13 1 (0.25%) CISSP
13 1 (0.25%) DV Cleared
Quality Assurance & Compliance
1 33 (8.21%) SLA
2 6 (1.49%) PMO
3 5 (1.24%) Cyber Essentials
3 5 (1.24%) NIST
4 4 (1.00%) GDPR
4 4 (1.00%) ISO/IEC 27001
5 1 (0.25%) HIPAA
5 1 (0.25%) PCI DSS
5 1 (0.25%) QA
System Software
1 116 (28.86%) Active Directory
2 5 (1.24%) BitLocker
2 5 (1.24%) Firmware
3 1 (0.25%) Hyper-V
3 1 (0.25%) Virtual Desktop
3 1 (0.25%) VMware Infrastructure
3 1 (0.25%) Xen
3 1 (0.25%) XenApp
3 1 (0.25%) XenDesktop
Systems Management
1 27 (6.72%) SCCM
2 21 (5.22%) HP SiteScope
2 21 (5.22%) SCOM
3 20 (4.98%) Microsoft Intune
4 4 (1.00%) Jamf Pro
5 3 (0.75%) Ansible
5 3 (0.75%) BladeLogic
5 3 (0.75%) ITRS Geneos
6 2 (0.50%) Systems Management Server (SMS)
7 1 (0.25%) Active Directory Federation Services
7 1 (0.25%) Kibana
Vendors
1 171 (42.54%) Microsoft
2 27 (6.72%) Oracle
2 27 (6.72%) ServiceNow
3 23 (5.72%) Splunk
4 22 (5.47%) Apple
4 22 (5.47%) Remedy
5 21 (5.22%) Cisco
6 20 (4.98%) HP
7 19 (4.73%) Citrix
8 17 (4.23%) MobileIron
9 9 (2.24%) Bloomberg
9 9 (2.24%) Reuters
10 8 (1.99%) ION Trading
11 7 (1.74%) McAfee
12 6 (1.49%) IBM
12 6 (1.49%) IFS
12 6 (1.49%) Mitel
12 6 (1.49%) SAP
12 6 (1.49%) Tradeweb
13 5 (1.24%) Computacenter