Support Analyst Contract Job Trends

Support Analyst
UK

The median Support Analyst daily rate in the UK is £250, according to job vacancies posted in the 6 months leading up to 27 February 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
27 Feb 2026
Same period 2025 Same period 2024
Rank 288 326 281
Rank change year-on-year +38 -45 +18
Contract jobs requiring a Support Analyst 358 226 347
As % of all contract jobs in the UK 0.86% 0.74% 0.79%
As % of the Job Titles category 0.94% 0.79% 0.85%
Number of daily rates quoted 173 129 253
10th Percentile £126 £170 £158
25th Percentile £163 £204 £188
Median daily rate (50th Percentile) £250 £238 £255
Median % change year-on-year +5.26% -6.86% +2.00%
75th Percentile £369 £431 £400
90th Percentile £438 £567 £588
UK excluding London median daily rate £180 £214 £218
% change year-on-year -15.79% -1.72% +3.57%
Number of hourly rates quoted 65 24 27
10th Percentile £13.12 £16.17 £14.22
25th Percentile £15.50 £21.18 £15.46
Median hourly rate £20.75 £23.32 £21.50
Median % change year-on-year -11.02% +8.47% +5.19%
75th Percentile £23.00 £29.06 £23.75
90th Percentile £25.15 £35.10 £23.85
UK excluding London median hourly rate £18.87 £22.14 £20.75
% change year-on-year -14.77% +6.70% +29.69%

All Contract IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 38,124 28,451 41,052
% of contract IT jobs with a recognized job title 91.79% 92.87% 93.00%
Number of daily rates quoted 23,974 17,854 27,035
10th Percentile £309 £290 £275
25th Percentile £408 £406 £409
Median daily rate (50th Percentile) £500 £525 £525
Median % change year-on-year -4.76% - -4.55%
75th Percentile £613 £638 £638
90th Percentile £720 £738 £738
UK excluding London median daily rate £481 £475 £488
% change year-on-year +1.32% -2.56% -2.50%
Number of hourly rates quoted 2,315 836 2,340
10th Percentile £14.64 £16.38 £13.15
25th Percentile £18.87 £21.49 £16.30
Median hourly rate £33.50 £34.31 £35.00
Median % change year-on-year -2.35% -1.99% -12.50%
75th Percentile £63.75 £64.50 £60.00
90th Percentile £75.00 £75.00 £72.00
UK excluding London median hourly rate £31.50 £32.50 £35.00
% change year-on-year -3.08% -7.14% -6.67%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of contract IT job postings featuring 'Support Analyst' in the job title relative to all contract IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Daily Rate Trend

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK.

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Support Analyst over the 6 months to 27 February 2026.

Daily rate histogram for Support Analyst in the UK

Support Analyst
Hourly Rate Trend

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK.

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Analyst over the 6 months to 27 February 2026.

Hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 17 Contract Job Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 6 months to 27 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +9 316 £225 -10.00% 75
UK excluding London +36 265 £180 -15.79% 75
North of England -22 80 £173 -24.51% 16
London -65 79 £300 - 15
Work from Home +2 73 £270 -28.00% 27
East of England +20 57 £173 -4.17% 11
South East +3 53 £185 -26.93% 18
North West +4 49 £173 -17.86% 7
Midlands -50 23 £155 -15.07% 15
North East +2 22 £120 -56.36% 1
South West -22 19 £275 +27.91% 5
West Midlands -40 17 £153 -15.28% 9
Wales +7 12 £290 +52.63% 2
Northern Ireland +4 12 £180 +12.50%
Scotland +9 9 £260 +36.13% 10
Yorkshire -73 9 £290 +28.89% 8
East Midlands -30 6 £213 +15.65% 5

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 27 February 2026, Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads featuring Support Analyst in the job title.

1 154 (43.02%) Windows
2 129 (36.03%) Microsoft
3 107 (29.89%) Active Directory
3 107 (29.89%) Microsoft 365
4 100 (27.93%) Customer Service
5 86 (24.02%) Problem-Solving
6 68 (18.99%) ITIL
7 59 (16.48%) Azure
8 47 (13.13%) Windows 10
9 46 (12.85%) Microsoft Office
10 39 (10.89%) Degree
11 38 (10.61%) ITSM
12 37 (10.34%) Service Delivery
13 35 (9.78%) Incident Management
14 34 (9.50%) Security Cleared
15 30 (8.38%) SC Cleared
16 29 (8.10%) Wi-Fi
17 28 (7.82%) Asset Management
17 28 (7.82%) SQL
17 28 (7.82%) Windows Server
18 27 (7.54%) Microsoft Exchange
18 27 (7.54%) Problem Management
19 26 (7.26%) Service Management
20 24 (6.70%) Entra ID
20 24 (6.70%) ServiceNow
20 24 (6.70%) SLA
21 23 (6.42%) SharePoint
22 22 (6.15%) VPN
23 21 (5.87%) Migration
24 20 (5.59%) Apple

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 27 (7.54%) Microsoft Exchange
2 23 (6.42%) SharePoint
3 10 (2.79%) Skype for Business
4 6 (1.68%) Mattermost
5 4 (1.12%) Exchange Server 2013
6 2 (0.56%) Apache
6 2 (0.56%) Confluence
6 2 (0.56%) IIS
6 2 (0.56%) Oracle Self-Service HR
6 2 (0.56%) Oracle Workflow
7 1 (0.28%) CMS
Applications
1 46 (12.85%) Microsoft Office
2 18 (5.03%) Microsoft Excel
3 9 (2.51%) Microsoft PowerPoint
4 4 (1.12%) MS Visio
4 4 (1.12%) Spreadsheet
5 2 (0.56%) Adobe Premiere
5 2 (0.56%) Oracle Smart View
6 1 (0.28%) Adobe Creative Suite
6 1 (0.28%) AutoCAD
Business Applications
1 9 (2.51%) Remedy ITSM
2 3 (0.84%) Dynamics CRM
2 3 (0.84%) SAP S/4HANA
3 2 (0.56%) Dynamics GP
3 2 (0.56%) ION MarketView
3 2 (0.56%) Loan IQ
3 2 (0.56%) Oracle Assets
3 2 (0.56%) Oracle Cash Management
3 2 (0.56%) Oracle Payables
3 2 (0.56%) Oracle Procure-to-Pay
3 2 (0.56%) Oracle Receivables
4 1 (0.28%) Demantra
4 1 (0.28%) Salesforce CRM
4 1 (0.28%) SAP CO
4 1 (0.28%) SAP FI
4 1 (0.28%) SAP FI/CO
Cloud Services
1 107 (29.89%) Microsoft 365
2 59 (16.48%) Azure
3 24 (6.70%) Entra ID
4 11 (3.07%) OneDrive
5 8 (2.23%) Dynamics 365
6 6 (1.68%) AWS
6 6 (1.68%) Power Platform
7 5 (1.40%) Power Automate
8 4 (1.12%) GCP
8 4 (1.12%) Slack
9 3 (0.84%) Azure DevOps
9 3 (0.84%) Google Workspace
10 2 (0.56%) Adobe Creative Cloud
10 2 (0.56%) PowerApps
10 2 (0.56%) SaaS
10 2 (0.56%) WhatsApp
11 1 (0.28%) Mimecast
11 1 (0.28%) PaaS
11 1 (0.28%) Snowflake
Communications & Networking
1 29 (8.10%) Wi-Fi
2 22 (6.15%) VPN
3 18 (5.03%) LAN
4 14 (3.91%) DHCP
4 14 (3.91%) DNS
4 14 (3.91%) WAN
5 13 (3.63%) TCP/IP
6 12 (3.35%) Wireless
7 10 (2.79%) Skype
8 6 (1.68%) PABX
8 6 (1.68%) Structured Cabling
8 6 (1.68%) VLAN
9 5 (1.40%) Firewall
10 3 (0.84%) Unified Communications
11 2 (0.56%) RS-232
11 2 (0.56%) X.400
12 1 (0.28%) HTTP
12 1 (0.28%) NetScaler
12 1 (0.28%) Network Security
12 1 (0.28%) VoIP
Database & Business Intelligence
1 10 (2.79%) Oracle Reports
2 7 (1.96%) Oracle Database
3 3 (0.84%) SQL Server
3 3 (0.84%) Tableau
4 2 (0.56%) Data Mart
4 2 (0.56%) Oracle BI Publisher
5 1 (0.28%) Amazon Redshift
5 1 (0.28%) Data Warehouse
5 1 (0.28%) GIS
5 1 (0.28%) PostgreSQL
5 1 (0.28%) Power BI
5 1 (0.28%) Qlik Sense
5 1 (0.28%) QlikView
Development Applications
1 12 (3.35%) JIRA
2 1 (0.28%) Postman
2 1 (0.28%) SoapUI
2 1 (0.28%) Tricentis qTest
General
1 122 (34.08%) Social Skills
2 63 (17.60%) Analytical Skills
3 35 (9.78%) Finance
4 25 (6.98%) Public Sector
5 15 (4.19%) Banking
6 13 (3.63%) Retail
7 12 (3.35%) Manufacturing
8 11 (3.07%) Inclusion and Diversity
9 10 (2.79%) Telecoms
10 9 (2.51%) Organisational Skills
11 7 (1.96%) Law
12 6 (1.68%) Documentation Skills
12 6 (1.68%) Investment Banking
13 5 (1.40%) Financial Institution
13 5 (1.40%) Legal
14 4 (1.12%) General Ledger
14 4 (1.12%) Marketing
14 4 (1.12%) Multimedia
15 3 (0.84%) Front Office
15 3 (0.84%) Local Government
Libraries, Frameworks & Software Standards
1 3 (0.84%) XML
2 2 (0.56%) CSS
2 2 (0.56%) Oracle Fusion
2 2 (0.56%) Web Services
3 1 (0.28%) JSON
3 1 (0.28%) REST
3 1 (0.28%) SAP Fiori
3 1 (0.28%) SOAP
Miscellaneous
1 35 (9.78%) Onboarding
2 32 (8.94%) Management Information System
3 23 (6.42%) Self-Motivation
4 13 (3.63%) CMDB
5 12 (3.35%) Driving Licence
5 12 (3.35%) NHS
6 11 (3.07%) Smartphone
7 8 (2.23%) Data Centre
7 8 (2.23%) Video Conferencing
8 6 (1.68%) BYOD
9 5 (1.40%) Blackberry
9 5 (1.40%) Team-Oriented Environment
10 4 (1.12%) Fixed Income
10 4 (1.12%) Virtual Team
11 3 (0.84%) Enterprise Software
11 3 (0.84%) Hedge funds
12 2 (0.56%) Derivative
12 2 (0.56%) Life Science
12 2 (0.56%) OTC Derivatives
12 2 (0.56%) Public Cloud
Operating Systems
1 154 (43.02%) Windows
2 47 (13.13%) Windows 10
3 28 (7.82%) Windows Server
4 17 (4.75%) Windows Server 2003
5 15 (4.19%) Linux
5 15 (4.19%) Windows Server 2016
6 12 (3.35%) Windows 7
7 8 (2.23%) Android
8 7 (1.96%) AIX
8 7 (1.96%) Apple iOS
9 5 (1.40%) Unix
9 5 (1.40%) Windows Server 2012
10 3 (0.84%) Windows Server 2019
11 2 (0.56%) Mac OS
Processes & Methodologies
1 100 (27.93%) Customer Service
2 86 (24.02%) Problem-Solving
3 68 (18.99%) ITIL
4 38 (10.61%) ITSM
5 37 (10.34%) Service Delivery
6 35 (9.78%) Incident Management
7 28 (7.82%) Asset Management
8 27 (7.54%) Problem Management
9 26 (7.26%) Service Management
10 21 (5.87%) Migration
11 20 (5.59%) Change Management
11 20 (5.59%) Continuous Improvement
11 20 (5.59%) Data Analysis
11 20 (5.59%) Information Security
11 20 (5.59%) Mobile Device Management
12 17 (4.75%) Proactive Monitoring
13 16 (4.47%) Process Improvement
13 16 (4.47%) Time Management
14 15 (4.19%) Root Cause Analysis
14 15 (4.19%) Validation
Programming Languages
1 28 (7.82%) SQL
2 15 (4.19%) PowerShell
3 6 (1.68%) Shell Script
4 5 (1.40%) Java
5 3 (0.84%) Bash
5 3 (0.84%) C#
5 3 (0.84%) JavaScript
5 3 (0.84%) PL/SQL
6 2 (0.56%) Groovy
6 2 (0.56%) Python
7 1 (0.28%) T-SQL
Qualifications
1 39 (10.89%) Degree
2 34 (9.50%) Security Cleared
3 30 (8.38%) SC Cleared
4 18 (5.03%) Microsoft Certification
5 15 (4.19%) Microsoft Certified Professional
6 11 (3.07%) ITIL Certification
7 10 (2.79%) MCSE
8 8 (2.23%) A+ Certification
9 6 (1.68%) ECDL
9 6 (1.68%) HNC
9 6 (1.68%) HND
10 5 (1.40%) MCDST
11 4 (1.12%) Computer Science Degree
12 3 (0.84%) ITIL Foundation Certificate
12 3 (0.84%) Network+ Certification
13 1 (0.28%) BPSS Clearance
13 1 (0.28%) CEH
13 1 (0.28%) CISM
13 1 (0.28%) CompTIA Security+
13 1 (0.28%) DV Cleared
Quality Assurance & Compliance
1 24 (6.70%) SLA
2 5 (1.40%) NIST
3 4 (1.12%) GDPR
3 4 (1.12%) ISO/IEC 27001
3 4 (1.12%) PMO
4 3 (0.84%) Actionable Recommendations
5 2 (0.56%) PCI DSS
6 1 (0.28%) Cyber Essentials
6 1 (0.28%) GRC
6 1 (0.28%) HIPAA
6 1 (0.28%) QA
System Software
1 107 (29.89%) Active Directory
2 4 (1.12%) Hyper-V
2 4 (1.12%) VMware Infrastructure
3 1 (0.28%) BitLocker
3 1 (0.28%) Firmware
3 1 (0.28%) Virtual Desktop
3 1 (0.28%) XenApp
3 1 (0.28%) XenDesktop
Systems Management
1 18 (5.03%) Microsoft Intune
2 15 (4.19%) SCCM
3 10 (2.79%) HP SiteScope
3 10 (2.79%) SCOM
4 5 (1.40%) Jamf Pro
5 3 (0.84%) Control-M
6 2 (0.56%) Ansible
7 1 (0.28%) ITRS Geneos
7 1 (0.28%) Kibana
Vendors
1 129 (36.03%) Microsoft
2 24 (6.70%) ServiceNow
3 20 (5.59%) Apple
4 19 (5.31%) Oracle
5 17 (4.75%) HP
6 15 (4.19%) MobileIron
7 13 (3.63%) Splunk
8 11 (3.07%) Cisco
9 9 (2.51%) Citrix
9 9 (2.51%) Mitel
9 9 (2.51%) Remedy
10 8 (2.23%) Salesforce
10 8 (2.23%) SAP
11 7 (1.96%) IBM
12 6 (1.68%) Google
13 5 (1.40%) iManage
13 5 (1.40%) Murex
14 4 (1.12%) Adobe
14 4 (1.12%) Netskope
14 4 (1.12%) VMware