Support Analyst Contract Job Trends

Support Analyst
UK

The median Support Analyst daily rate in the UK is £238, according to job vacancies posted in the 6 months leading up to 20 March 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
20 Mar 2026
Same period 2025 Same period 2024
Rank 312 314 296
Rank change year-on-year +2 -18 +1
Contract jobs requiring a Support Analyst 338 217 323
As % of all contract jobs in the UK 0.78% 0.74% 0.73%
As % of the Job Titles category 0.85% 0.80% 0.78%
Number of daily rates quoted 166 125 230
10th Percentile £127 £163 £155
25th Percentile £165 £191 £185
Median daily rate (50th Percentile) £238 £232 £228
Median % change year-on-year +2.37% +1.98% -9.00%
75th Percentile £338 £425 £394
90th Percentile £438 £554 £589
UK excluding London median daily rate £206 £200 £200
% change year-on-year +2.99% - -
Number of hourly rates quoted 61 30 31
10th Percentile £13.12 £17.85 £11.00
25th Percentile £15.50 £21.24 £15.42
Median hourly rate £20.75 £22.14 £21.00
Median % change year-on-year -6.28% +5.43% -5.62%
75th Percentile £22.81 £28.38 £23.75
90th Percentile £24.00 £31.31 -
UK excluding London median hourly rate £18.72 £22.14 £18.86
% change year-on-year -15.45% +17.39% +4.78%

All Contract IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 39,980 27,191 41,155
% of contract IT jobs with a recognized job title 91.91% 92.93% 92.87%
Number of daily rates quoted 25,004 17,726 26,995
10th Percentile £313 £300 £275
25th Percentile £410 £406 £407
Median daily rate (50th Percentile) £500 £521 £525
Median % change year-on-year -4.03% -0.76% -4.11%
75th Percentile £613 £630 £638
90th Percentile £720 £738 £738
UK excluding London median daily rate £480 £475 £487
% change year-on-year +1.05% -2.46% -2.60%
Number of hourly rates quoted 2,473 892 2,490
10th Percentile £15.00 £15.22 £12.86
25th Percentile £19.25 £21.01 £16.25
Median hourly rate £36.00 £32.50 £32.50
Median % change year-on-year +10.77% - -23.53%
75th Percentile £65.00 £65.00 £59.99
90th Percentile £76.25 £77.10 £71.30
UK excluding London median hourly rate £36.00 £32.00 £32.50
% change year-on-year +12.50% -1.54% -19.92%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of contract IT job postings featuring 'Support Analyst' in the job title relative to all contract IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Daily Rate Trend

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK.

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Support Analyst over the 6 months to 20 March 2026.

Daily rate histogram for Support Analyst in the UK

Support Analyst
Hourly Rate Trend

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK.

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Analyst over the 6 months to 20 March 2026.

Hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 17 Contract Job Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 6 months to 20 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -4 296 £225 -10.00% 113
UK excluding London +22 247 £206 +2.99% 113
London -60 79 £250 -20.00% 25
Work from Home -20 69 £238 -6.86% 38
North of England -43 69 £173 -24.51% 14
East of England +30 56 £173 -4.17% 12
South East -14 52 £179 -20.71% 46
North West -7 42 £175 -16.67% 9
Midlands -67 19 £161 +3.87% 15
North East +1 18 £120 -56.36%
South West -28 16 £350 +62.79% 17
Scotland +7 15 £260 +36.13% 11
Wales +2 14 £290 +52.63%
West Midlands -64 14 £158 +5.33% 13
Yorkshire -71 9 £290 +28.89% 5
Northern Ireland -4 6 £180 +14.29% 1
East Midlands -39 5 £213 +15.65% 2

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 20 March 2026, Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads featuring Support Analyst in the job title.

1 151 (44.67%) Windows
2 105 (31.07%) Microsoft
3 99 (29.29%) Microsoft 365
4 90 (26.63%) Customer Service
5 87 (25.74%) Active Directory
6 70 (20.71%) Problem-Solving
7 52 (15.38%) ITIL
8 51 (15.09%) Azure
9 43 (12.72%) Windows 10
10 34 (10.06%) Incident Management
10 34 (10.06%) Security Cleared
11 33 (9.76%) Microsoft Office
12 30 (8.88%) Degree
12 30 (8.88%) SC Cleared
13 29 (8.58%) Wi-Fi
14 28 (8.28%) Microsoft Exchange
15 27 (7.99%) Asset Management
15 27 (7.99%) Entra ID
15 27 (7.99%) ITSM
15 27 (7.99%) Windows Server
16 25 (7.40%) Service Delivery
17 22 (6.51%) Apple
17 22 (6.51%) Service Management
18 21 (6.21%) ServiceNow
19 20 (5.92%) SQL
20 18 (5.33%) SLA
20 18 (5.33%) VPN
21 17 (5.03%) Data Analysis
21 17 (5.03%) HP
21 17 (5.03%) LAN

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 28 (8.28%) Microsoft Exchange
2 14 (4.14%) SharePoint
3 4 (1.18%) Apache
3 4 (1.18%) CMS
4 2 (0.59%) IIS
4 2 (0.59%) Oracle Self-Service HR
4 2 (0.59%) Oracle Workflow
5 1 (0.30%) Confluence
Applications
1 33 (9.76%) Microsoft Office
2 14 (4.14%) Microsoft Excel
3 4 (1.18%) Microsoft PowerPoint
4 3 (0.89%) Spreadsheet
5 1 (0.30%) Adobe Creative Suite
5 1 (0.30%) Adobe Premiere
5 1 (0.30%) AutoCAD
Business Applications
1 3 (0.89%) Dynamics CRM
1 3 (0.89%) SAP S/4HANA
2 2 (0.59%) ION MarketView
2 2 (0.59%) Loan IQ
2 2 (0.59%) Oracle Assets
2 2 (0.59%) Oracle Cash Management
2 2 (0.59%) Oracle Payables
2 2 (0.59%) Oracle Procure-to-Pay
2 2 (0.59%) Oracle Receivables
2 2 (0.59%) Remedy ITSM
3 1 (0.30%) Demantra
3 1 (0.30%) Salesforce CRM
3 1 (0.30%) SAP CO
3 1 (0.30%) SAP FI
3 1 (0.30%) SAP FI/CO
Cloud Services
1 99 (29.29%) Microsoft 365
2 51 (15.09%) Azure
3 27 (7.99%) Entra ID
4 8 (2.37%) Dynamics 365
5 7 (2.07%) Power Platform
6 6 (1.78%) AWS
7 5 (1.48%) Power Automate
8 4 (1.18%) GCP
8 4 (1.18%) SaaS
9 3 (0.89%) Azure DevOps
9 3 (0.89%) Google Workspace
9 3 (0.89%) Slack
10 2 (0.59%) Adobe Creative Cloud
10 2 (0.59%) Microsoft Copilot
10 2 (0.59%) OneDrive
10 2 (0.59%) PowerApps
11 1 (0.30%) AWS Lambda
11 1 (0.30%) Mimecast
11 1 (0.30%) Serverless
11 1 (0.30%) Snowflake
Communications & Networking
1 29 (8.58%) Wi-Fi
2 18 (5.33%) VPN
3 17 (5.03%) LAN
4 12 (3.55%) WAN
5 11 (3.25%) Wireless
6 10 (2.96%) DHCP
6 10 (2.96%) DNS
7 8 (2.37%) TCP/IP
8 7 (2.07%) Firewall
9 6 (1.78%) VLAN
10 5 (1.48%) Structured Cabling
11 4 (1.18%) PABX
12 2 (0.59%) FTP
12 2 (0.59%) RS-232
12 2 (0.59%) X.400
13 1 (0.30%) HTTP
13 1 (0.30%) NetScaler
13 1 (0.30%) Network Security
13 1 (0.30%) Skype
13 1 (0.30%) VoIP
Database & Business Intelligence
1 7 (2.07%) Oracle Database
1 7 (2.07%) Oracle Reports
2 4 (1.18%) SQL Server
3 3 (0.89%) Data Mart
3 3 (0.89%) Tableau
4 2 (0.59%) Amazon Redshift
4 2 (0.59%) MySQL
4 2 (0.59%) Oracle BI Publisher
4 2 (0.59%) Power BI
5 1 (0.30%) Data Warehouse
5 1 (0.30%) GIS
5 1 (0.30%) MS Access
5 1 (0.30%) PostgreSQL
5 1 (0.30%) Qlik Sense
5 1 (0.30%) QlikView
Development Applications
1 12 (3.55%) JIRA
2 1 (0.30%) Postman
2 1 (0.30%) SoapUI
2 1 (0.30%) Tricentis qTest
General
1 100 (29.59%) Social Skills
2 50 (14.79%) Analytical Skills
3 26 (7.69%) Public Sector
4 24 (7.10%) Finance
5 15 (4.44%) Manufacturing
6 13 (3.85%) Retail
7 11 (3.25%) Banking
7 11 (3.25%) Inclusion and Diversity
8 9 (2.66%) Law
9 7 (2.07%) Telecoms
10 6 (1.78%) Organisational Skills
11 5 (1.48%) Documentation Skills
11 5 (1.48%) Legal
12 4 (1.18%) General Ledger
12 4 (1.18%) Investment Banking
12 4 (1.18%) Marketing
13 3 (0.89%) Financial Institution
13 3 (0.89%) Local Government
13 3 (0.89%) Military
13 3 (0.89%) Multimedia
Libraries, Frameworks & Software Standards
1 3 (0.89%) XML
2 2 (0.59%) CSS
2 2 (0.59%) LAMP
2 2 (0.59%) Oracle Fusion
2 2 (0.59%) Web Services
3 1 (0.30%) JSON
3 1 (0.30%) REST
3 1 (0.30%) SAP Fiori
3 1 (0.30%) SOAP
Miscellaneous
1 36 (10.65%) Onboarding
2 31 (9.17%) Management Information System
3 19 (5.62%) Self-Motivation
4 11 (3.25%) NHS
5 10 (2.96%) Driving Licence
6 9 (2.66%) CMDB
6 9 (2.66%) Smartphone
7 7 (2.07%) Data Centre
7 7 (2.07%) Video Conferencing
8 4 (1.18%) Fixed Income
8 4 (1.18%) Hedge funds
8 4 (1.18%) Virtual Team
9 3 (0.89%) Enterprise Software
9 3 (0.89%) FMCG
10 2 (0.59%) Blackberry
10 2 (0.59%) BYOD
10 2 (0.59%) Derivative
10 2 (0.59%) iPhone
10 2 (0.59%) OTC Derivatives
10 2 (0.59%) Public Cloud
Operating Systems
1 151 (44.67%) Windows
2 43 (12.72%) Windows 10
3 27 (7.99%) Windows Server
4 17 (5.03%) Windows Server 2003
5 15 (4.44%) Windows Server 2016
6 13 (3.85%) Linux
7 12 (3.55%) Windows 7
8 9 (2.66%) Android
8 9 (2.66%) Unix
9 7 (2.07%) AIX
10 6 (1.78%) Apple iOS
11 5 (1.48%) Windows Server 2012
12 3 (0.89%) Mac OS
12 3 (0.89%) Windows Server 2019
Processes & Methodologies
1 90 (26.63%) Customer Service
2 70 (20.71%) Problem-Solving
3 52 (15.38%) ITIL
4 34 (10.06%) Incident Management
5 27 (7.99%) Asset Management
5 27 (7.99%) ITSM
6 25 (7.40%) Service Delivery
7 22 (6.51%) Service Management
8 17 (5.03%) Data Analysis
8 17 (5.03%) Proactive Monitoring
9 16 (4.73%) Continuous Improvement
9 16 (4.73%) Mobile Device Management
10 15 (4.44%) Process Improvement
11 14 (4.14%) Decision-Making
11 14 (4.14%) Problem Management
12 13 (3.85%) Change Management
12 13 (3.85%) Knowledge Management
12 13 (3.85%) Root Cause Analysis
12 13 (3.85%) Time Management
13 12 (3.55%) Risk Management
Programming Languages
1 20 (5.92%) SQL
2 7 (2.07%) Shell Script
3 6 (1.78%) Java
3 6 (1.78%) PowerShell
4 3 (0.89%) Bash
4 3 (0.89%) C#
4 3 (0.89%) Groovy
4 3 (0.89%) JavaScript
4 3 (0.89%) PL/SQL
5 2 (0.59%) Perl
5 2 (0.59%) PHP
5 2 (0.59%) Python
6 1 (0.30%) T-SQL
Qualifications
1 34 (10.06%) Security Cleared
2 30 (8.88%) Degree
2 30 (8.88%) SC Cleared
3 15 (4.44%) Microsoft Certification
4 11 (3.25%) Microsoft Certified Professional
5 10 (2.96%) MCSE
6 8 (2.37%) A+ Certification
7 6 (1.78%) HNC
7 6 (1.78%) HND
8 5 (1.48%) DV Cleared
8 5 (1.48%) ECDL
9 4 (1.18%) Computer Science Degree
9 4 (1.18%) ITIL Certification
10 3 (0.89%) ITIL Foundation Certificate
10 3 (0.89%) Network+ Certification
11 1 (0.30%) BPSS Clearance
11 1 (0.30%) CEH
11 1 (0.30%) CISM
11 1 (0.30%) CompTIA Security+
11 1 (0.30%) MCDST
Quality Assurance & Compliance
1 18 (5.33%) SLA
2 5 (1.48%) NIST
3 4 (1.18%) ISO/IEC 27001
4 3 (0.89%) Actionable Recommendations
4 3 (0.89%) GDPR
4 3 (0.89%) PMO
5 2 (0.59%) PCI DSS
6 1 (0.30%) Cyber Essentials
6 1 (0.30%) GRC
6 1 (0.30%) HIPAA
6 1 (0.30%) QA
System Software
1 87 (25.74%) Active Directory
2 4 (1.18%) Hyper-V
2 4 (1.18%) VMware Infrastructure
3 1 (0.30%) BitLocker
3 1 (0.30%) Firmware
3 1 (0.30%) Virtual Desktop
3 1 (0.30%) XenApp
3 1 (0.30%) XenDesktop
Systems Management
1 14 (4.14%) Microsoft Intune
2 7 (2.07%) SCCM
3 5 (1.48%) Control-M
4 4 (1.18%) Jamf Pro
5 2 (0.59%) Ansible
6 1 (0.30%) ITRS Geneos
6 1 (0.30%) Kibana
Vendors
1 105 (31.07%) Microsoft
2 22 (6.51%) Apple
3 21 (6.21%) ServiceNow
4 17 (5.03%) HP
4 17 (5.03%) Oracle
5 15 (4.44%) MobileIron
6 9 (2.66%) Citrix
7 8 (2.37%) Cisco
7 8 (2.37%) Mitel
8 7 (2.07%) IBM
8 7 (2.07%) Salesforce
8 7 (2.07%) SAP
9 6 (1.78%) Avaya
9 6 (1.78%) Google
9 6 (1.78%) Meraki
9 6 (1.78%) Murex
10 4 (1.18%) McAfee
10 4 (1.18%) Netskope
10 4 (1.18%) Reuters
10 4 (1.18%) VMware