Support Analyst Contract Job Trends

Support Analyst
UK

The median Support Analyst daily rate in the UK is £260, according to job vacancies posted in the 6 months leading up to 11 February 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
11 Feb 2026
Same period 2025 Same period 2024
Rank 272 300 289
Rank change year-on-year +28 -11 0
Contract jobs requiring a Support Analyst 381 225 354
As % of all contract jobs in the UK 0.96% 0.73% 0.79%
As % of the Job Titles category 1.05% 0.79% 0.85%
Number of daily rates quoted 181 134 254
10th Percentile £126 £172 £163
25th Percentile £165 £205 £189
Median daily rate (50th Percentile) £260 £250 £265
Median % change year-on-year +4.00% -5.66% +6.00%
75th Percentile £375 £431 £425
90th Percentile £450 £559 £575
UK excluding London median daily rate £180 £216 £225
% change year-on-year -16.77% -3.88% +4.65%
Number of hourly rates quoted 73 16 26
10th Percentile £13.12 £18.69 £14.18
25th Percentile £15.50 £21.75 £15.44
Median hourly rate £20.75 £25.50 £21.50
Median % change year-on-year -18.63% +18.60% +5.19%
75th Percentile £25.15 £30.68 £23.75
90th Percentile £31.00 £37.00 £23.88
UK excluding London median hourly rate £18.87 £24.50 £21.50
% change year-on-year -22.98% +13.95% +32.31%

All Contract IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 36,337 28,613 41,534
% of contract IT jobs with a recognized job title 91.55% 92.96% 93.16%
Number of daily rates quoted 22,892 17,630 27,389
10th Percentile £300 £290 £275
25th Percentile £406 £406 £410
Median daily rate (50th Percentile) £500 £525 £525
Median % change year-on-year -4.76% - -4.55%
75th Percentile £613 £638 £638
90th Percentile £719 £738 £738
UK excluding London median daily rate £475 £479 £489
% change year-on-year -0.84% -2.04% -2.20%
Number of hourly rates quoted 2,207 829 2,294
10th Percentile £14.57 £15.91 £13.15
25th Percentile £18.87 £21.25 £16.50
Median hourly rate £30.00 £33.54 £35.00
Median % change year-on-year -10.55% -4.17% -2.51%
75th Percentile £62.05 £63.75 £60.75
90th Percentile £72.20 £75.00 £72.50
UK excluding London median hourly rate £29.60 £31.76 £35.00
% change year-on-year -6.80% -9.26% -

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of contract IT job postings featuring 'Support Analyst' in the job title relative to all contract IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Daily Rate Trend

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK.

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Support Analyst over the 6 months to 11 February 2026.

Daily rate histogram for Support Analyst in the UK

Support Analyst
Hourly Rate Trend

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK.

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Analyst over the 6 months to 11 February 2026.

Hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 17 Contract Job Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 6 months to 11 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +36 341 £250 -0.50% 129
UK excluding London +43 277 £180 -16.77% 132
London -49 89 £370 +23.33% 28
North of England -3 88 £173 -25.65% 20
Work from Home +8 79 £250 -37.50% 47
South East +4 58 £220 -26.97% 51
North West +14 57 £173 -39.05% 6
East of England +27 55 £173 -1.43% 17
Midlands -54 25 £155 -26.19% 16
North East +5 22 £120 -56.36% 1
South West -22 20 £275 +25.00% 17
West Midlands -40 17 £153 -27.38% 8
Northern Ireland +9 13 £180 +14.29%
Wales +8 10 £290 +52.63% 4
Yorkshire -61 9 £290 +28.89% 13
Scotland +3 8 £260 +36.48% 11
East Midlands -29 8 £213 +15.65% 8

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 11 February 2026, Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads featuring Support Analyst in the job title.

1 158 (41.47%) Windows
2 147 (38.58%) Microsoft
3 122 (32.02%) Active Directory
4 110 (28.87%) Microsoft 365
5 99 (25.98%) Customer Service
6 95 (24.93%) Problem-Solving
7 87 (22.83%) ITIL
8 65 (17.06%) Azure
9 60 (15.75%) Microsoft Office
10 55 (14.44%) ITSM
11 50 (13.12%) Degree
11 50 (13.12%) Windows 10
12 41 (10.76%) Problem Management
13 39 (10.24%) Service Delivery
14 38 (9.97%) SQL
15 36 (9.45%) Security Cleared
16 34 (8.92%) Service Management
17 33 (8.66%) Asset Management
18 32 (8.40%) Incident Management
19 31 (8.14%) Information Security
19 31 (8.14%) SC Cleared
19 31 (8.14%) SharePoint
20 30 (7.87%) Windows Server
21 29 (7.61%) Microsoft Exchange
21 29 (7.61%) ServiceNow
22 28 (7.35%) Migration
22 28 (7.35%) Wi-Fi
23 26 (6.82%) PowerShell
24 25 (6.56%) Change Management
25 24 (6.30%) Microsoft Intune

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 31 (8.14%) SharePoint
2 29 (7.61%) Microsoft Exchange
3 21 (5.51%) Skype for Business
4 13 (3.41%) Mattermost
5 7 (1.84%) Exchange Server 2013
6 2 (0.52%) Apache
6 2 (0.52%) Confluence
6 2 (0.52%) IIS
7 1 (0.26%) Oracle Self-Service HR
7 1 (0.26%) Oracle Workflow
Applications
1 60 (15.75%) Microsoft Office
2 22 (5.77%) Microsoft Excel
3 13 (3.41%) Microsoft PowerPoint
4 8 (2.10%) MS Visio
5 3 (0.79%) Spreadsheet
6 2 (0.52%) Adobe Premiere
6 2 (0.52%) Oracle Smart View
7 1 (0.26%) Adobe Creative Suite
7 1 (0.26%) AutoCAD
Business Applications
1 19 (4.99%) Remedy ITSM
2 3 (0.79%) Dynamics CRM
2 3 (0.79%) SAP S/4HANA
3 2 (0.52%) Dynamics GP
3 2 (0.52%) ION MarketView
4 1 (0.26%) Oracle Assets
4 1 (0.26%) Oracle Cash Management
4 1 (0.26%) Oracle Payables
4 1 (0.26%) Oracle Procure-to-Pay
4 1 (0.26%) Oracle Receivables
4 1 (0.26%) Salesforce CRM
4 1 (0.26%) SAP CO
4 1 (0.26%) SAP FI
4 1 (0.26%) SAP FI/CO
Cloud Services
1 110 (28.87%) Microsoft 365
2 65 (17.06%) Azure
3 20 (5.25%) Entra ID
3 20 (5.25%) OneDrive
4 8 (2.10%) Dynamics 365
5 6 (1.57%) AWS
5 6 (1.57%) Power Platform
6 5 (1.31%) Power Automate
7 4 (1.05%) GCP
7 4 (1.05%) Slack
8 3 (0.79%) Azure DevOps
8 3 (0.79%) Google Workspace
9 2 (0.52%) Adobe Creative Cloud
9 2 (0.52%) PowerApps
9 2 (0.52%) SaaS
9 2 (0.52%) WhatsApp
10 1 (0.26%) Mimecast
10 1 (0.26%) PaaS
10 1 (0.26%) Snowflake
Communications & Networking
1 28 (7.35%) Wi-Fi
2 23 (6.04%) VPN
3 21 (5.51%) Skype
4 20 (5.25%) LAN
5 16 (4.20%) WAN
6 15 (3.94%) DHCP
6 15 (3.94%) DNS
7 13 (3.41%) TCP/IP
8 12 (3.15%) Wireless
9 6 (1.57%) PABX
9 6 (1.57%) Structured Cabling
9 6 (1.57%) Unified Communications
9 6 (1.57%) VLAN
10 5 (1.31%) Firewall
11 2 (0.52%) RS-232
11 2 (0.52%) X.400
12 1 (0.26%) HTTP
12 1 (0.26%) NetScaler
12 1 (0.26%) Network Security
12 1 (0.26%) VoIP
Database & Business Intelligence
1 10 (2.62%) Oracle Reports
2 7 (1.84%) Oracle Database
3 3 (0.79%) GIS
3 3 (0.79%) PostgreSQL
3 3 (0.79%) SQL Server
3 3 (0.79%) Tableau
4 1 (0.26%) Amazon Redshift
4 1 (0.26%) Data Warehouse
4 1 (0.26%) Oracle BI Publisher
4 1 (0.26%) Power BI
4 1 (0.26%) Qlik Sense
4 1 (0.26%) QlikView
Development Applications
1 12 (3.15%) JIRA
2 1 (0.26%) Postman
2 1 (0.26%) SoapUI
2 1 (0.26%) Tricentis qTest
General
1 140 (36.75%) Social Skills
2 70 (18.37%) Analytical Skills
3 47 (12.34%) Finance
4 27 (7.09%) Public Sector
5 15 (3.94%) Banking
5 15 (3.94%) Manufacturing
6 14 (3.67%) Retail
7 13 (3.41%) Organisational Skills
8 11 (2.89%) Inclusion and Diversity
9 10 (2.62%) Telecoms
10 7 (1.84%) Investment Banking
11 6 (1.57%) Law
11 6 (1.57%) Local Government
12 5 (1.31%) Financial Institution
12 5 (1.31%) Legal
13 4 (1.05%) Documentation Skills
13 4 (1.05%) Marketing
13 4 (1.05%) Multimedia
14 3 (0.79%) Front Office
14 3 (0.79%) General Ledger
Libraries, Frameworks & Software Standards
1 2 (0.52%) CSS
1 2 (0.52%) Web Services
1 2 (0.52%) XML
2 1 (0.26%) JSON
2 1 (0.26%) Oracle Fusion
2 1 (0.26%) REST
2 1 (0.26%) SAP Fiori
2 1 (0.26%) SOAP
Miscellaneous
1 35 (9.19%) Management Information System
2 32 (8.40%) Onboarding
3 23 (6.04%) Self-Motivation
4 18 (4.72%) Driving Licence
5 15 (3.94%) CMDB
6 12 (3.15%) NHS
7 11 (2.89%) Smartphone
8 10 (2.62%) Video Conferencing
9 7 (1.84%) Data Centre
10 6 (1.57%) BYOD
11 5 (1.31%) Blackberry
11 5 (1.31%) Team-Oriented Environment
12 4 (1.05%) Virtual Team
13 3 (0.79%) Enterprise Software
13 3 (0.79%) Hedge funds
14 2 (0.52%) Analytical Mindset
14 2 (0.52%) Fixed Income
14 2 (0.52%) Life Science
14 2 (0.52%) Public Cloud
14 2 (0.52%) Renewable Energy
Operating Systems
1 158 (41.47%) Windows
2 50 (13.12%) Windows 10
3 30 (7.87%) Windows Server
4 20 (5.25%) Linux
5 17 (4.46%) Windows Server 2003
6 15 (3.94%) Windows Server 2016
7 12 (3.15%) Windows 7
8 9 (2.36%) Apple iOS
9 8 (2.10%) Android
10 7 (1.84%) AIX
11 5 (1.31%) Windows Server 2012
12 4 (1.05%) Mac OS
13 3 (0.79%) Unix
13 3 (0.79%) Windows Server 2019
Processes & Methodologies
1 99 (25.98%) Customer Service
2 95 (24.93%) Problem-Solving
3 87 (22.83%) ITIL
4 55 (14.44%) ITSM
5 41 (10.76%) Problem Management
6 39 (10.24%) Service Delivery
7 34 (8.92%) Service Management
8 33 (8.66%) Asset Management
9 32 (8.40%) Incident Management
10 31 (8.14%) Information Security
11 28 (7.35%) Migration
12 25 (6.56%) Change Management
13 24 (6.30%) Project Management
14 22 (5.77%) Data Analysis
15 21 (5.51%) Continuous Improvement
15 21 (5.51%) Validation
16 20 (5.25%) Mobile Device Management
17 18 (4.72%) Root Cause Analysis
18 17 (4.46%) Process Improvement
18 17 (4.46%) Time Management
Programming Languages
1 38 (9.97%) SQL
2 26 (6.82%) PowerShell
3 4 (1.05%) Shell Script
4 3 (0.79%) Bash
4 3 (0.79%) C#
4 3 (0.79%) JavaScript
5 2 (0.52%) Java
5 2 (0.52%) PL/SQL
5 2 (0.52%) Python
6 1 (0.26%) T-SQL
Qualifications
1 50 (13.12%) Degree
2 36 (9.45%) Security Cleared
3 31 (8.14%) SC Cleared
4 19 (4.99%) ITIL Certification
5 18 (4.72%) Microsoft Certification
6 15 (3.94%) Microsoft Certified Professional
7 11 (2.89%) A+ Certification
8 10 (2.62%) MCSE
9 8 (2.10%) HND
10 6 (1.57%) ECDL
11 5 (1.31%) HNC
11 5 (1.31%) MCDST
12 4 (1.05%) Computer Science Degree
13 3 (0.79%) ITIL Foundation Certificate
13 3 (0.79%) Network+ Certification
14 1 (0.26%) CEH
14 1 (0.26%) CISM
14 1 (0.26%) CISSP
14 1 (0.26%) CompTIA Security+
14 1 (0.26%) DV Cleared
Quality Assurance & Compliance
1 24 (6.30%) SLA
2 8 (2.10%) PMO
3 6 (1.57%) GDPR
4 5 (1.31%) NIST
5 4 (1.05%) ISO/IEC 27001
6 3 (0.79%) Actionable Recommendations
7 2 (0.52%) PCI DSS
8 1 (0.26%) Cyber Essentials
8 1 (0.26%) GRC
8 1 (0.26%) HIPAA
8 1 (0.26%) QA
System Software
1 122 (32.02%) Active Directory
2 4 (1.05%) Hyper-V
2 4 (1.05%) VMware Infrastructure
3 1 (0.26%) BitLocker
3 1 (0.26%) Firmware
3 1 (0.26%) Virtual Desktop
3 1 (0.26%) XenApp
3 1 (0.26%) XenDesktop
Systems Management
1 24 (6.30%) Microsoft Intune
2 21 (5.51%) HP SiteScope
2 21 (5.51%) SCCM
2 21 (5.51%) SCOM
3 4 (1.05%) Jamf Pro
4 2 (0.52%) Ansible
4 2 (0.52%) Systems Management Server (SMS)
5 1 (0.26%) Control-M
5 1 (0.26%) ITRS Geneos
5 1 (0.26%) Kibana
Vendors
1 147 (38.58%) Microsoft
2 29 (7.61%) ServiceNow
3 24 (6.30%) Splunk
4 23 (6.04%) Apple
5 19 (4.99%) Remedy
6 18 (4.72%) HP
6 18 (4.72%) Oracle
7 15 (3.94%) Cisco
7 15 (3.94%) MobileIron
8 10 (2.62%) Salesforce
9 9 (2.36%) Citrix
10 8 (2.10%) SAP
11 7 (1.84%) IBM
12 6 (1.57%) Google
12 6 (1.57%) Mitel
13 5 (1.31%) Computacenter
13 5 (1.31%) iManage
14 4 (1.05%) McAfee
14 4 (1.05%) Netskope
14 4 (1.05%) VMware