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Support Analyst Contracts
 
Job Vacancy Trend Daily Rate Trend Daily Rate Histogram Hourly Rate Trend Hourly Rate Histogram Job Locations Contract Support Analyst Skill Set

The median contractor rate for a Support Analyst was £263 per day in advertised job vacancies during the 3 months to 25 June 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Analyst
UK
3 months to
25 Jun 2017		 Same period 2016 Same period 2015
Rank 190 188 120
Rank change year-on-year -2 -68  
Contract jobs requiring a Support Analyst 582 736 1039
As % of all contract IT jobs advertised in the UK 1.26% 1.39% 1.85%
As % of the Job Titles category 1.33% 1.46% 1.95%
Number of daily rates quoted 355 426 562
Median daily rate £263 £226 £245
Median daily rate % change year-on-year +16.02% -7.65%  
90% offered a daily rate of more than £130 £125 £125
10% offered a daily rate of more than £500 £450 £450
UK excluding London median daily rate £210 £225 £225
% change year-on-year -6.66% -  
Number of hourly rates quoted 62 95 182
Median hourly rate £14.20 £14.50 £15.00
Median hourly rate % change year-on-year -2.06% -3.33%  
90% offered a hourly rate of more than £11.00 £10.20 £11.00
10% offered a hourly rate of more than £24.60 £20.30 £22.50
UK excluding London median hourly rate £14.00 £14.00 £14.00

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 43855 50329 53147
As % of all contract IT job vacancies advertised in the UK 94.75% 94.86% 94.84%
Number of daily rates quoted 28363 32827 33406
Median daily rate £438 £425 £400
Median daily rate % change year-on-year +2.94% +6.25%  
90% offered a daily rate of more than £275 £260 £245
10% offered a daily rate of more than £600 £600 £568
UK excluding London median daily rate £400 £400 £370
% change year-on-year - +8.10%  
Number of hourly rates quoted 1353 1495 2037
Median hourly rate £18.00 £17.50 £16.50
Median hourly rate % change year-on-year +2.85% +6.06%  
90% offered a hourly rate of more than £11.50 £11.00 £11.00
10% offered a hourly rate of more than £47.50 £44.00 £40.00
UK excluding London median hourly rate £17.50 £17.45 £16.00
% change year-on-year +0.28% +9.06%  

Support Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured Support Analyst in the job title.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Analyst.

Contractor daily rate trend for Support Analyst in the UK

Support Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Support Analyst over the 3 months to 25 June 2017.

Contractor daily rate histogram for Support Analyst in the UK

Support Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Analyst.

Contractor hourly rate trend for Support Analyst in the UK

Support Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Support Analyst over the 3 months to 25 June 2017.

Contractor hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 3 months to 25 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Last 3 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Job
Vacancies
England -16 531 £275 +15.78% 259
London -14 285 £350 +40.00% 88
South East -3 96 £210 -23.63% 52
City of London +20 72 £325 +3.17% 26
East of England -35 38 £171 +0.73% 16
Scotland +52 34 £163 -18.75% 6
North West +21 34 £175 +16.66% 29
South West -2 26 £225 +12.50% 15
Berkshire +24 21 £250 -16.10% 10
Manchester +3 21 £155 +3.33% 14
Glasgow +16 19 £174 -57.87% 3
Surrey -6 19 £234 +24.66% 10
West Midlands -1 17 £225 +9.75% 18
Hampshire -3 17 £265 +29.26% 13
East Midlands -5 17 £375 - 13
Oxfordshire -8 16 £155 -48.33% 6
Buckinghamshire -27 16 £210 -17.64% 9
Yorkshire +18 15 £220 -23.47% 22
Hertfordshire -6 13 £225 +32.35% 6
Oxford +5 11 £182 +21.50% 4
Milton Keynes -28 10 £219 -20.45% 1
Wiltshire +11 9 £211 +5.62% 6
Edinburgh +9 9 £150 -7.69% 1
Essex -24 8 £130 -51.40% 1
Derbyshire - 8 £375 - 2
Coventry +18 7 £171 +33.26% 3
Reading +16 7 £130 -11.86% 3
West Yorkshire +14 7 £266 +3.90% 17
North Yorkshire +11 7 £130 -55.17% 3
Cambridgeshire -2 7 £200 +56.86% 4

Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 25 June 2017, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Support Analyst in the job title.

1 555 (46.99%) Windows
2 369 (31.24%) Microsoft
3 316 (26.76%) Active Directory
4 296 (25.06%) SQL
5 276 (23.37%) Finance
6 250 (21.17%) ITIL
7 249 (21.08%) Microsoft Office
8 204 (17.27%) Windows 7
9 130 (11.01%) SQL Server
10 126 (10.67%) Unix
11 118 (9.99%) Oracle
12 115 (9.74%) Linux
13 110 (9.31%) Citrix
13 110 (9.31%) Windows Server
14 103 (8.72%) Banking
15 100 (8.47%) SLA
16 91 (7.71%) VMware
17 88 (7.45%) MS Exchange
18 84 (7.11%) SCCM
19 83 (7.03%) Office 365
20 81 (6.86%) Windows 10
20 81 (6.86%) Security Cleared
21 79 (6.69%) Front Office
21 79 (6.69%) Analytical Skills
22 78 (6.60%) Incident Management
23 77 (6.52%) TCP/IP
24 76 (6.44%) Cisco
24 76 (6.44%) Service Management
25 74 (6.27%) PowerShell
26 73 (6.18%) LAN

Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 88 (7.45%) MS Exchange
2 61 (5.17%) IIS
2 61 (5.17%) SharePoint
3 39 (3.30%) Exchange Server 2010
4 33 (2.79%) Blackberry Enterprise Server
5 27 (2.29%) IBM Notes
6 21 (1.78%) Skype for Business
7 20 (1.69%) Exchange Server 2013
7 20 (1.69%) WebSphere
8 16 (1.35%) JBoss
9 13 (1.10%) BizTalk Server
10 11 (0.93%) Apache
11 10 (0.85%) WebLogic
12 8 (0.68%) CMS
13 7 (0.59%) Exchange Server 2003
13 7 (0.59%) Exchange Server 2007
13 7 (0.59%) SharePoint 2013
13 7 (0.59%) Tomcat
14 5 (0.42%) Confluence
14 5 (0.42%) WebSphere Application Server
Applications
1 249 (21.08%) Microsoft Office
2 70 (5.93%) Microsoft Excel
3 31 (2.62%) Microsoft PowerPoint
4 18 (1.52%) MS Visio
5 5 (0.42%) Microsoft Project
6 4 (0.34%) Spreadsheet
6 4 (0.34%) Stata
7 1 (0.085%) AutoCAD
Business Applications
1 23 (1.95%) Dynamics CRM
2 13 (1.10%) ION MarketView
3 12 (1.02%) Oracle 11i
4 10 (0.85%) Global One
5 9 (0.76%) Dynamics GP
5 9 (0.76%) Oracle Applications
6 8 (0.68%) Dynamics AX
6 8 (0.68%) Remedy ITSM
7 6 (0.51%) thinkFolio
8 4 (0.34%) Northgate Housing
9 3 (0.25%) Oracle EBS
9 3 (0.25%) Oracle EBS R12
9 3 (0.25%) Oracle Financials
9 3 (0.25%) RMDS
9 3 (0.25%) Workday HCM
10 2 (0.17%) Demantra
10 2 (0.17%) Oracle CRM
10 2 (0.17%) SAP MM
10 2 (0.17%) SAP PP
10 2 (0.17%) Summit
Cloud Services
1 83 (7.03%) Office 365
2 13 (1.10%) Microsoft Azure
3 11 (0.93%) G Suite
4 6 (0.51%) SaaS
5 5 (0.42%) Google Drive
6 4 (0.34%) Google Play
6 4 (0.34%) Mimecast
7 3 (0.25%) OneDrive
8 2 (0.17%) Akamai
8 2 (0.17%) Amazon AWS
8 2 (0.17%) Azure Active Directory
8 2 (0.17%) Dynamics 365
9 1 (0.085%) Yammer
Communications & Networking
1 77 (6.52%) TCP/IP
2 73 (6.18%) LAN
3 52 (4.40%) DNS
4 48 (4.06%) WAN
5 47 (3.98%) Firewall
6 46 (3.90%) VPN
7 45 (3.81%) DHCP
8 34 (2.88%) Wireless
9 33 (2.79%) SAN
10 30 (2.54%) Internet
11 23 (1.95%) VoIP
12 11 (0.93%) Network Security
12 11 (0.93%) OSPF
12 11 (0.93%) Skype
12 11 (0.93%) Wi-Fi
13 10 (0.85%) iSCSI
14 9 (0.76%) BGP
14 9 (0.76%) NAS
15 8 (0.68%) VXLAN
16 7 (0.59%) SMTP
Database & Business Intelligence
1 130 (11.01%) SQL Server
2 47 (3.98%) Oracle Database
3 37 (3.13%) SQL Server Reporting Services
4 34 (2.88%) Relational Database
5 25 (2.12%) Oracle Database 10g
6 20 (1.69%) SQL Server Integration Services
7 19 (1.61%) SQL Server 2005
8 18 (1.52%) SQL Server 2012
9 15 (1.27%) Data Mart
9 15 (1.27%) Oracle Reports
10 14 (1.19%) BusinessObjects
10 14 (1.19%) SQL Server 2008
11 8 (0.68%) Crystal Reports
11 8 (0.68%) Data Warehouse
11 8 (0.68%) SQL Server Analysis Services
12 7 (0.59%) QlikView
13 6 (0.51%) Oracle9i Database
14 5 (0.42%) BusinessObjects Business Intelligence
14 5 (0.42%) Oracle Database 11g
14 5 (0.42%) SQL Server 2014
Development Applications
1 33 (2.79%) JIRA
2 14 (1.19%) Visual Studio
3 11 (0.93%) Team Foundation Server
4 7 (0.59%) TeamCity
5 6 (0.51%) Jenkins
5 6 (0.51%) Oracle Forms
6 5 (0.42%) Git (software)
6 5 (0.42%) Toad
7 4 (0.34%) Atlassian Bamboo
7 4 (0.34%) Subversion
8 3 (0.25%) Ant
9 1 (0.085%) Eclipse
9 1 (0.085%) Hudson
9 1 (0.085%) IBM UrbanCode
9 1 (0.085%) JDeveloper
9 1 (0.085%) MSBuild
9 1 (0.085%) MSI
9 1 (0.085%) Octopus Deploy
9 1 (0.085%) Oracle APEX
9 1 (0.085%) StarTeam
General
1 276 (23.37%) Finance
2 103 (8.72%) Banking
3 79 (6.69%) Front Office
4 37 (3.13%) Retail
5 36 (3.05%) Legal
6 32 (2.71%) Investment Banking
7 31 (2.62%) Back Office
7 31 (2.62%) Manufacturing
8 25 (2.12%) Law
9 23 (1.95%) Telecoms
10 17 (1.44%) Advertising
11 12 (1.02%) Pharmaceutical
12 11 (0.93%) Publishing
13 10 (0.85%) Automotive
14 9 (0.76%) Marketing
15 8 (0.68%) French Language
16 6 (0.51%) Billing
16 6 (0.51%) Financial Institution
16 6 (0.51%) International Banking
17 5 (0.42%) German Language
Libraries, Frameworks & Software Standards
1 32 (2.71%) .NET
2 26 (2.20%) XML
3 23 (1.95%) Web Services
4 18 (1.52%) Rendezvous
5 15 (1.27%) Murex MxML
6 10 (0.85%) Middleware
7 9 (0.76%) ASP.NET
8 8 (0.68%) .NET Framework
8 8 (0.68%) FIX Protocol
8 8 (0.68%) HTML
8 8 (0.68%) SAML
8 8 (0.68%) XSLT
9 7 (0.59%) J2EE
10 6 (0.51%) CSS
11 5 (0.42%) IBM Integration Bus
11 5 (0.42%) Node.js
11 5 (0.42%) SOAP
11 5 (0.42%) WebSphere MQ
12 4 (0.34%) Java SE
12 4 (0.34%) REST
Miscellaneous
1 79 (6.69%) Analytical Skills
2 53 (4.49%) Fixed Income
3 49 (4.15%) Blackberry
4 43 (3.64%) Management Information System
5 41 (3.47%) Foreign Exchange (FX)
6 35 (2.96%) Derivative
7 29 (2.46%) Data Centre
8 26 (2.20%) Equities
9 24 (2.03%) iPad
9 24 (2.03%) Smartphone
10 22 (1.86%) NHS
11 20 (1.69%) iPhone
12 19 (1.61%) CMDB
13 18 (1.52%) Computer Science
13 18 (1.52%) Interest Rate Derivative
14 17 (1.44%) SWIFT
15 16 (1.35%) Video Conferencing
16 13 (1.10%) Client/Server
16 13 (1.10%) Market Risk
17 12 (1.02%) Thin Client
Operating Systems
1 555 (46.99%) Windows
2 204 (17.27%) Windows 7
3 126 (10.67%) Unix
4 115 (9.74%) Linux
5 110 (9.31%) Windows Server
6 81 (6.86%) Windows 10
7 70 (5.93%) Windows Server 2008
8 52 (4.40%) Windows Server 2012
9 50 (4.23%) Windows 8
10 43 (3.64%) Windows Server 2003
10 43 (3.64%) Windows XP
11 35 (2.96%) Apple iOS
12 34 (2.88%) Android
13 18 (1.52%) Mac OS X
14 15 (1.27%) Solaris
15 11 (0.93%) Red Hat Enterprise Linux
16 10 (0.85%) CentOS
17 6 (0.51%) HPUX
17 6 (0.51%) Windows 2000 Server
18 5 (0.42%) Windows Mobile
Processes & Methodologies
1 250 (21.17%) ITIL
2 78 (6.60%) Incident Management
3 76 (6.44%) Service Management
4 62 (5.25%) Problem Management
5 50 (4.23%) Change Management
5 50 (4.23%) Migration
6 40 (3.39%) Asset Management
7 37 (3.13%) CRM
7 37 (3.13%) Service Delivery
8 35 (2.96%) Release Management
9 33 (2.79%) ITIL V3
10 30 (2.54%) ITSM
11 29 (2.46%) Change Control
12 28 (2.37%) Disaster Recovery
12 28 (2.37%) Project Management
13 27 (2.29%) Business Intelligence
13 27 (2.29%) Configuration Management
13 27 (2.29%) Electronic Trading
14 24 (2.03%) Workflow
15 22 (1.86%) Stakeholder Management
Programming Languages
1 296 (25.06%) SQL
2 74 (6.27%) PowerShell
3 61 (5.17%) Python
4 43 (3.64%) Perl
5 41 (3.47%) Java
6 32 (2.71%) PL/SQL
7 23 (1.95%) C#
8 22 (1.86%) T-SQL
9 19 (1.61%) JavaScript
9 19 (1.61%) VBA
10 15 (1.27%) Bash Shell
11 12 (1.02%) C++
11 12 (1.02%) Shell Script
11 12 (1.02%) VBScript
12 10 (0.85%) R
12 10 (0.85%) VB
13 7 (0.59%) Korn
13 7 (0.59%) PHP
14 6 (0.51%) C
15 4 (0.34%) MATLAB
Qualifications
1 81 (6.86%) Security Cleared
2 59 (5.00%) Microsoft Certification
3 49 (4.15%) ITIL Certification
4 45 (3.81%) SC Cleared
5 39 (3.30%) Degree
6 36 (3.05%) MCP
7 26 (2.20%) MCSE
8 22 (1.86%) CCNA
8 22 (1.86%) Cisco Certification
9 16 (1.35%) MCSA
10 15 (1.27%) DV Cleared
11 14 (1.19%) CCNP
12 12 (1.02%) A+ Certification
12 12 (1.02%) Computer Science Degree
13 10 (0.85%) BPSS Clearance
14 7 (0.59%) MCITP
14 7 (0.59%) MOS
15 6 (0.51%) ISEB
15 6 (0.51%) Network+ Certification
15 6 (0.51%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 100 (8.47%) SLA
2 29 (2.46%) PMO
3 13 (1.10%) Disclosure Scotland
4 7 (0.59%) Data Quality
5 5 (0.42%) ISO 9001
6 4 (0.34%) Dodd-Frank
6 4 (0.34%) HL7
6 4 (0.34%) ISO/IEC 27001
6 4 (0.34%) MiFID
6 4 (0.34%) QA
6 4 (0.34%) SEPA
7 3 (0.25%) PCI DSS
7 3 (0.25%) Sarbanes-Oxley
8 2 (0.17%) GDPR
9 1 (0.085%) Cyber Essentials
9 1 (0.085%) GxP
9 1 (0.085%) ISO/IEC 20000
9 1 (0.085%) P3O
System Software
1 316 (26.76%) Active Directory
2 59 (5.00%) VMware Infrastructure
3 32 (2.71%) Hyper-V
4 25 (2.12%) vSphere
5 24 (2.03%) Virtual Desktop
6 23 (1.95%) XenApp
7 15 (1.27%) VMware ESXi
8 11 (0.93%) XenDesktop
9 8 (0.68%) Virtual Machines
10 7 (0.59%) Virtual Servers
11 5 (0.42%) Microsoft App-V
11 5 (0.42%) Microsoft Virtual Server
12 3 (0.25%) Firmware
12 3 (0.25%) ISA Server
12 3 (0.25%) Oracle RAC
12 3 (0.25%) Terminal Services
13 2 (0.17%) Forefront TMG
13 2 (0.17%) UAG
14 1 (0.085%) Cronacle
14 1 (0.085%) Varnish
Systems Management
1 84 (7.11%) SCCM
2 16 (1.35%) TIBCO Hawk
3 14 (1.19%) NetBackup
3 14 (1.19%) SCOM
3 14 (1.19%) WSUS
4 12 (1.02%) Control-M
4 12 (1.02%) Norton AntiVirus
5 7 (0.59%) Nagios
5 7 (0.59%) Puppet
6 6 (0.51%) SCOrch
7 5 (0.42%) AirWatch
7 5 (0.42%) Dollar Universe
7 5 (0.42%) Microsoft Clustering
7 5 (0.42%) Oracle Identity Management
7 5 (0.42%) Oracle Identity Manager
7 5 (0.42%) SCSM
7 5 (0.42%) Symantec Endpoint Protection
8 4 (0.34%) Ansible
8 4 (0.34%) Opscode Chef
8 4 (0.34%) Tivoli
Vendors
1 369 (31.24%) Microsoft
2 118 (9.99%) Oracle
3 110 (9.31%) Citrix
4 91 (7.71%) VMware
5 76 (6.44%) Cisco
6 41 (3.47%) HP
7 34 (2.88%) Google
8 33 (2.79%) Apple
9 32 (2.71%) Murex
9 32 (2.71%) SAP
10 27 (2.29%) Lotus
10 27 (2.29%) Sybase
11 25 (2.12%) Symantec
12 23 (1.95%) IBM
13 20 (1.69%) Remedy
13 20 (1.69%) TIBCO
14 17 (1.44%) NetApp
15 16 (1.35%) ION Trading
16 14 (1.19%) Dell
16 14 (1.19%) Sun
Project Support Analyst
Bristol, Avon
HAYS INFORMATION TECHNOLOGY
Rate: £200.00 per day
Posted: Yesterday
2nd / 3rd Desktop Support Analyst
Liverpool, Merseyside
Oscar
Rate: £100 - £150 per day
Posted: 2 days ago
2nd / 3rd Line Support Analyst
Manchester, Lancashire
Oscar
Rate: £100 - £150 per day
Posted: 2 days ago
Desktop Support Analyst - Contract - SCCM - Up to £155 p/d
Lutterworth, Leicestershire
Fruition IT Resources Limited
Rate: £105 - £155 per day
Posted: 3 days ago
VIP Support / VIP Desktop IT Support Analyst - Filesite; Office 2013 £200pd 2pm - 10pm
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Comtecs
Rate: £180 - £200 Per Day to £200 p/day
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Newcastle Upon Tyne, Tyne and Wear
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Rate: £9.50 per hour
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Rate: From £28,000 to £31,000 per annum
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Rate: Up to £32,850 per annum c.£125 PAYE per day / £165 Ltd Co per day
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Rate: £27k - 28k per year + Package
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Rate: £575 - £600 per day
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England
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