The median contractor rate for a Support Analyst was £215 per day in advertised job vacancies during the 3 months to 25 March 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

3 months to
25 Mar 2017
Same period 2016 Same period 2015
Support Analyst
UK
Rank 193 167 113
Rank change year-on-year -26 -54  
Contract jobs requiring a Support Analyst 599 786 992
As % of all contract IT jobs advertised in the UK 1.32% 1.48% 1.88%
As % of the Job Titles category 1.39% 1.55% 1.98%
Number of daily rates quoted 332 454 558
Median daily rate £215 £263 £230
Median daily rate % change year-on-year -18.09% +14.13%  
90% offered a daily rate of more than £125 £132 £125
10% offered a daily rate of more than £400 £450 £475
UK excluding London median daily rate £188 £238 £218
% change year-on-year -21.05% +9.19%  
Number of hourly rates quoted 61 99 149
Median hourly rate £15.00 £15.00 £15.50
Median hourly rate % change year-on-year - -3.22%  
90% offered a hourly rate of more than £11.00 £11.50 £11.00
10% offered a hourly rate of more than £22.34 £26.70 £26.60
UK excluding London median hourly rate £14.50 £15.00 £14.50
% change year-on-year -3.33% +3.44%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 42948 50649 50145
As % of all contract IT job vacancies advertised in the UK 94.81% 95.19% 94.81%
Number of daily rates quoted 27820 32762 30258
Median daily rate £425 £425 £400
Median daily rate % change year-on-year - +6.25%  
90% offered a daily rate of more than £260 £260 £238
10% offered a daily rate of more than £600 £600 £550
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.22% +3.33%  
Number of hourly rates quoted 1510 1586 1994
Median hourly rate £18.00 £19.00 £17.50
Median hourly rate % change year-on-year -5.26% +8.57%  
90% offered a hourly rate of more than £11.25 £11.50 £11.00
10% offered a hourly rate of more than £47.50 £48.00 £42.50
UK excluding London median hourly rate £17.50 £20.00 £17.22
% change year-on-year -12.50% +16.14%  

Support Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured Support Analyst in the job title.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Analyst.

Contractor daily rate trend for Support Analyst in the UK

Support Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Support Analyst over the 3 months to 25 March 2017.

Contractor daily rate histogram for Support Analyst in the UK

Support Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst.

Contractor hourly rate trend for Support Analyst in the UK

Support Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Support Analyst over the 3 months to 25 March 2017.

Contractor hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 3 months to 25 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -36 552 £225 -18.18% 232
London -12 245 £300 -4.76% 64
South East -36 99 £175 -12.50% 68
South West +24 42 £213 +3.65% 15
East of England -41 41 £200 -33.33% 11
East Midlands +16 40 £165 -30.52% 7
Hampshire +5 31 £258 +59.68% 11
City of London -28 31 £338 -15.62% 17
North West +14 30 £220 -20.00% 22
West Midlands +6 26 £123 -52.88% 21
Yorkshire -9 22 £200 -33.33% 20
Derbyshire +7 21 £145 -44.76% 1
Manchester +6 20 £225 -21.05% 12
Scotland +25 17 £135 -10.00% 5
Oxfordshire -19 17 £145 -42.00% 15
Berkshire +23 15 £120 -43.52% 15
Derby +2 13 £135 -50.90% 1
Hertfordshire -7 13 £200 -20.00% 3
West Yorkshire -15 13 £238 +16.56% 13
Bristol +8 12 £181 -13.69% 9
Wiltshire +9 11 £213 -15.84% 2
Northamptonshire +4 11 £306 +49.39% 4
Surrey -7 11 £288 +7.47% 15
Oxford -10 11 £150 -25.00% 6
Essex -28 11 £193 -35.77% 3
Northampton +8 10 £306 +49.39% 2
Cambridgeshire -4 10 £140 -56.25% 4
Buckinghamshire -17 10 £184 -39.91% 7
Edinburgh +22 9 £134 +2.88% 2
Coventry +9 9 £120 -46.66% 9

Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 25 March 2017, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Support Analyst in the job title.

1 618 (49.72%) Windows
2 430 (34.59%) Microsoft
3 351 (28.24%) Active Directory
4 290 (23.33%) MS Office
5 282 (22.69%) ITIL
6 264 (21.24%) Finance
7 261 (21.00%) SQL
8 248 (19.95%) Windows 7
9 203 (16.33%) MS Excel
10 146 (11.75%) Windows Server
11 141 (11.34%) Linux
12 136 (10.94%) Citrix
13 133 (10.70%) SQL Server
14 127 (10.22%) Unix
15 117 (9.41%) VMware
16 113 (9.09%) Oracle
17 112 (9.01%) SLA
18 105 (8.45%) MS Exchange
19 100 (8.05%) Cisco
19 100 (8.05%) Banking
20 96 (7.72%) Service Management
21 93 (7.48%) Windows Server 2008
21 93 (7.48%) Analytical Skills
22 91 (7.32%) TCP/IP
23 87 (7.00%) SCCM
24 72 (5.79%) Change Management
25 71 (5.71%) Windows Server 2012
26 70 (5.63%) VMware Infrastructure
27 69 (5.55%) PowerShell
27 69 (5.55%) LAN

Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 105 (8.45%) MS Exchange
2 59 (4.75%) SharePoint
3 51 (4.10%) Exchange Server 2010
4 50 (4.02%) IIS
5 42 (3.38%) WebSphere
6 39 (3.14%) Blackberry Enterprise Server
7 32 (2.57%) Skype for Business
8 24 (1.93%) Exchange Server 2013
9 22 (1.77%) IBM Notes
10 16 (1.29%) Exchange Server 2007
11 15 (1.21%) Tomcat
12 14 (1.13%) BizTalk Server
13 12 (0.97%) WebLogic
14 9 (0.72%) Apache
14 9 (0.72%) JBoss
15 8 (0.64%) Confluence
16 7 (0.56%) Exchange Server 2003
16 7 (0.56%) Oracle Workflow
17 6 (0.48%) CMS
17 6 (0.48%) Oracle Application Server
Applications
1 290 (23.33%) MS Office
2 203 (16.33%) MS Excel
3 47 (3.78%) MS PowerPoint
4 16 (1.29%) MS Project
5 10 (0.80%) MS Visio
6 2 (0.16%) Acrobat
6 2 (0.16%) Autodesk Flame
6 2 (0.16%) Maya
6 2 (0.16%) NUKE
6 2 (0.16%) Spreadsheet
Business Applications
1 22 (1.77%) Dynamics CRM
2 16 (1.29%) Oracle 11i
3 13 (1.05%) Oracle Applications
4 8 (0.64%) Remedy ITSM
5 7 (0.56%) Minerva
6 6 (0.48%) Demantra
6 6 (0.48%) Dynamics GP
6 6 (0.48%) SimCorp Dimension
6 6 (0.48%) SnowdropKCS
7 5 (0.40%) Dynamics AX
8 4 (0.32%) ION MarketView
8 4 (0.32%) Northgate Housing
8 4 (0.32%) Summit
9 3 (0.24%) Dynamics NAV
9 3 (0.24%) Global One
9 3 (0.24%) HiPortfolio
9 3 (0.24%) Lorenzo
9 3 (0.24%) Oracle EBS
9 3 (0.24%) Sentinel
9 3 (0.24%) thinkFolio
Cloud Services
1 63 (5.07%) Office 365
2 23 (1.85%) SaaS
3 19 (1.53%) IaaS
3 19 (1.53%) PaaS
4 17 (1.37%) Microsoft Azure
5 6 (0.48%) Amazon AWS
5 6 (0.48%) GitHub
6 4 (0.32%) G Suite
6 4 (0.32%) Google Play
6 4 (0.32%) OneDrive
7 3 (0.24%) Mimecast
8 1 (0.080%) Azure Active Directory
8 1 (0.080%) Cloud Computing
8 1 (0.080%) Google Drive
8 1 (0.080%) SuccessFactors
8 1 (0.080%) Taleo
8 1 (0.080%) Yammer
Communications & Networking
1 91 (7.32%) TCP/IP
2 69 (5.55%) LAN
3 51 (4.10%) VPN
4 50 (4.02%) Firewall
4 50 (4.02%) WAN
5 46 (3.70%) DNS
6 41 (3.30%) DHCP
7 39 (3.14%) Wireless
8 30 (2.41%) Internet
8 30 (2.41%) SAN
9 29 (2.33%) VoIP
10 14 (1.13%) Skype
11 11 (0.88%) OSPF
12 9 (0.72%) Cisco ASA
12 9 (0.72%) IP Telephony
12 9 (0.72%) Wi-Fi
13 8 (0.64%) BGP
13 8 (0.64%) Cisco IOS
13 8 (0.64%) Network Security
13 8 (0.64%) Unified Communications
Database & Business Intelligence
1 133 (10.70%) SQL Server
2 55 (4.42%) Oracle Database
3 35 (2.82%) Relational Database
4 31 (2.49%) Oracle Database 10g
4 31 (2.49%) SQL Server Reporting Services
5 27 (2.17%) SQL Server Integration Services
6 25 (2.01%) SQL Server 2005
6 25 (2.01%) SQL Server 2012
7 20 (1.61%) Data Warehouse
7 20 (1.61%) Oracle Reports
8 15 (1.21%) SQL Server 2008
9 13 (1.05%) Crystal Reports
9 13 (1.05%) Data Mart
10 11 (0.88%) BusinessObjects
11 10 (0.80%) SQL Server Analysis Services
12 7 (0.56%) Oracle BI Publisher
12 7 (0.56%) Oracle Database 11g
12 7 (0.56%) Oracle9i Database
12 7 (0.56%) SQL Server 2014
13 6 (0.48%) QlikView
Development Applications
1 30 (2.41%) JIRA
2 12 (0.97%) Team Foundation Server
3 10 (0.80%) Oracle Forms
4 9 (0.72%) Visual Studio
5 7 (0.56%) Subversion
5 7 (0.56%) TeamCity
6 6 (0.48%) Jenkins
7 5 (0.40%) Ant
7 5 (0.40%) Toad
8 4 (0.32%) JDeveloper
8 4 (0.32%) SQL Server Management Studio (SSMS)
9 3 (0.24%) Atlassian Bamboo
9 3 (0.24%) Sonatype Nexus
10 1 (0.080%) Bugzilla
10 1 (0.080%) StarTeam
General
1 264 (21.24%) Finance
2 100 (8.05%) Banking
3 58 (4.67%) Front Office
3 58 (4.67%) Retail
4 41 (3.30%) Legal
5 38 (3.06%) Manufacturing
6 30 (2.41%) Back Office
7 27 (2.17%) Investment Banking
8 24 (1.93%) Advertising
9 23 (1.85%) Law
10 22 (1.77%) Telecoms
11 13 (1.05%) Publishing
12 12 (0.97%) Financial Institution
13 9 (0.72%) Marketing
14 8 (0.64%) International Banking
15 7 (0.56%) French Language
15 7 (0.56%) Retail Banking
16 6 (0.48%) Local Government
16 6 (0.48%) Pharmaceutical
17 5 (0.40%) German Language
Libraries, Frameworks & Software Standards
1 38 (3.06%) .NET
2 31 (2.49%) XML
3 22 (1.77%) FIX Protocol
4 18 (1.45%) Middleware
4 18 (1.45%) Web Services
5 13 (1.05%) Murex MxML
5 13 (1.05%) XSLT
6 10 (0.80%) .NET Framework
7 8 (0.64%) ASP.NET
7 8 (0.64%) SAML
8 7 (0.56%) Software Packaging
9 5 (0.40%) HTML
9 5 (0.40%) IBM Integration Bus
9 5 (0.40%) WCF
9 5 (0.40%) WPF
9 5 (0.40%) XMPP
10 4 (0.32%) 802.1X
10 4 (0.32%) Java SE
10 4 (0.32%) jQuery
10 4 (0.32%) Spring
Miscellaneous
1 93 (7.48%) Analytical Skills
2 62 (4.99%) Blackberry
3 35 (2.82%) Foreign Exchange (FX)
4 34 (2.74%) Equities
4 34 (2.74%) Management Information System
5 33 (2.65%) Derivative
6 32 (2.57%) Data Centre
7 31 (2.49%) Fixed Income
7 31 (2.49%) SWIFT
8 30 (2.41%) iPad
8 30 (2.41%) Smartphone
9 23 (1.85%) iPhone
9 23 (1.85%) NHS
10 22 (1.77%) Video Conferencing
11 21 (1.69%) Computer Science
12 14 (1.13%) Interest Rate Derivative
13 11 (0.88%) Clustering
13 11 (0.88%) CMDB
13 11 (0.88%) Fat Client
13 11 (0.88%) Thin Client
Operating Systems
1 618 (49.72%) Windows
2 248 (19.95%) Windows 7
3 146 (11.75%) Windows Server
4 141 (11.34%) Linux
5 127 (10.22%) Unix
6 93 (7.48%) Windows Server 2008
7 71 (5.71%) Windows Server 2012
8 68 (5.47%) Windows 10
9 64 (5.15%) Windows XP
10 59 (4.75%) Windows 8
11 45 (3.62%) Windows Server 2003
12 28 (2.25%) Android
12 28 (2.25%) Mac OS X
13 26 (2.09%) AIX
13 26 (2.09%) Apple iOS
14 22 (1.77%) Windows 2000
15 11 (0.88%) Red Hat Enterprise Linux
16 10 (0.80%) HPUX
16 10 (0.80%) Solaris
17 8 (0.64%) Windows Mobile
Processes & Methodologies
1 282 (22.69%) ITIL
2 96 (7.72%) Service Management
3 72 (5.79%) Change Management
4 66 (5.31%) Incident Management
5 60 (4.83%) Problem Management
6 55 (4.42%) Migration
7 41 (3.30%) Asset Management
7 41 (3.30%) Release Management
8 36 (2.90%) ITIL V3
9 34 (2.74%) Business Intelligence
9 34 (2.74%) CRM
10 33 (2.65%) ITSM
11 32 (2.57%) Service Delivery
12 29 (2.33%) Business Analysis
12 29 (2.33%) Change Control
12 29 (2.33%) Configuration Management
12 29 (2.33%) Investment Management
13 28 (2.25%) Agile Software Development
13 28 (2.25%) PRINCE2
14 25 (2.01%) Stakeholder Management
Programming Languages
1 261 (21.00%) SQL
2 69 (5.55%) PowerShell
3 44 (3.54%) C#
4 39 (3.14%) Perl
4 39 (3.14%) PL/SQL
5 32 (2.57%) Java
6 29 (2.33%) T-SQL
7 23 (1.85%) JavaScript
8 21 (1.69%) VBScript
9 19 (1.53%) Python
10 18 (1.45%) VBA
11 9 (0.72%) Bash Shell
11 9 (0.72%) C
12 8 (0.64%) R
13 7 (0.56%) VB
14 6 (0.48%) C++
14 6 (0.48%) Shell Script
15 5 (0.40%) Korn
16 3 (0.24%) VB.NET
17 2 (0.16%) PHP
Qualifications
1 64 (5.15%) Security Cleared
2 56 (4.51%) ITIL Certification
2 56 (4.51%) Microsoft Certification
3 53 (4.26%) Degree
4 41 (3.30%) MCP
5 32 (2.57%) SC Cleared
6 25 (2.01%) MCSE
7 21 (1.69%) CCNA
7 21 (1.69%) Cisco Certification
8 15 (1.21%) A+ Certification
9 13 (1.05%) MCSA
10 11 (0.88%) BPSS Clearance
10 11 (0.88%) MOS
11 8 (0.64%) CCNP
11 8 (0.64%) MCDST
12 6 (0.48%) DBS Check
12 6 (0.48%) DV Cleared
12 6 (0.48%) ECDL
12 6 (0.48%) ISEB
12 6 (0.48%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 112 (9.01%) SLA
2 33 (2.65%) PMO
3 22 (1.77%) Disclosure Scotland
4 8 (0.64%) ISO 9001
4 8 (0.64%) SEPA
5 7 (0.56%) QA
6 6 (0.48%) HL7
7 5 (0.40%) Data Quality
8 3 (0.24%) Dodd-Frank
8 3 (0.24%) ISO/IEC 27001
9 1 (0.080%) Cyber Essentials
9 1 (0.080%) GDPR
9 1 (0.080%) GxP
9 1 (0.080%) MiFID
9 1 (0.080%) Sarbanes-Oxley
System Software
1 351 (28.24%) Active Directory
2 70 (5.63%) VMware Infrastructure
3 32 (2.57%) XenApp
4 29 (2.33%) Hyper-V
5 28 (2.25%) vSphere
6 24 (1.93%) Virtual Desktop
7 15 (1.21%) XenDesktop
8 11 (0.88%) Microsoft App-V
8 11 (0.88%) Terminal Services
8 11 (0.88%) VMware ESXi
9 8 (0.64%) Virtual Servers
10 7 (0.56%) VMware ESX
11 6 (0.48%) Virtual Machines
12 5 (0.40%) Firmware
13 4 (0.32%) Microsoft Virtual Server
13 4 (0.32%) VMware Server
13 4 (0.32%) XenServer
14 3 (0.24%) BitLocker
14 3 (0.24%) Oracle RAC
15 2 (0.16%) Cronacle
Systems Management
1 87 (7.00%) SCCM
2 22 (1.77%) WSUS
3 18 (1.45%) SCOM
4 17 (1.37%) Control-M
5 13 (1.05%) Norton AntiVirus
6 9 (0.72%) NetBackup
7 8 (0.64%) AirWatch
7 8 (0.64%) Nagios
8 7 (0.56%) Symantec Enterprise Vault
9 6 (0.48%) Backup Exec
9 6 (0.48%) ITRS Geneos
9 6 (0.48%) Oracle Identity Management
9 6 (0.48%) Oracle Identity Manager
10 5 (0.40%) EdgeSight
10 5 (0.40%) Microsoft Intune
10 5 (0.40%) Tivoli Storage Manager
11 4 (0.32%) SafeCom
11 4 (0.32%) Symantec Endpoint Protection
12 3 (0.24%) Microsoft Clustering
12 3 (0.24%) SCOrch
Vendors
1 430 (34.59%) Microsoft
2 136 (10.94%) Citrix
3 117 (9.41%) VMware
4 113 (9.09%) Oracle
5 100 (8.05%) Cisco
6 36 (2.90%) HP
7 29 (2.33%) Dell
7 29 (2.33%) Murex
8 28 (2.25%) Sybase
9 27 (2.17%) Remedy
10 26 (2.09%) SAP
11 24 (1.93%) Symantec
12 22 (1.77%) Bloomberg
12 22 (1.77%) Lotus
13 21 (1.69%) Apple
14 20 (1.61%) Google
14 20 (1.61%) LANDesk
15 18 (1.45%) IBM
16 17 (1.37%) Reuters
17 16 (1.29%) SmartStream
Southend-On-Sea, Essex
Pure Resourcing Solutions
Rate: £22000 - £24000 per annum
Posted: Yesterday
Belfast, County Antrim
HAYS INFORMATION TECHNOLOGY
Rate: £8.76 per hour
Posted: 2 days ago
City of London
British Red Cross
Rate: £27000 per annum
Posted: Yesterday
Manchester
Computer Futures
Rate: competitive
Posted: 2 days ago
London
Plan-net
Rate: Competitive rate
Posted: 2 days ago
City, London
Hays Finance Technology
Rate: £450.00 - £500.00 per day
Posted: 5 days ago
Edinburgh, Midlothian
Spring Technology
Posted: 4 days ago
Chelmsford, Essex
Streamline Connections
Rate: £225 - £250 per day
Posted: 3 days ago
Petersfield, Hampshire
Spectrum IT Recruitment (South) Ltd
Rate: £90 - £100 per day
Posted: 4 days ago
Milton Keynes, Buckinghamshire
Experis Ltd
Rate: £180 - £226 per day
Posted: 4 days ago
London
ComputAppoint
Rate: £400 per day
Posted: 4 days ago
South West London
JM
Rate: £300 - £500 per day
Posted: 4 days ago
City, London
Deerfoot IT Resources Ltd
Rate: £300 - £350 per day
Posted: 5 days ago
Leeds, West Yorkshire
People Source Consulting
Rate: £120 - £140 per day
Posted: 4 days ago
Coventry, West Midlands (County)
Devonshire Hayes Recruitment Specialists Ltd
Rate: From £130 to £140 per day
Posted: 4 days ago
London
Cititec
Rate: £450 - £500 per day
Posted: 5 days ago
Liverpool, Merseyside
Bluetownonline
Rate: £10 - £11 per hour
Posted: 5 days ago
South East London
Lorien Resourcing
Rate: Market Rates
Posted: 5 days ago
City, London
Harvey Nash plc
Rate: £450 - £500 per day + None
Posted: 5 days ago
Stoke on Trent, ST4 4FB UK
Ticketmaster
Rate: Competitive
Posted: 18 days ago
London
AMS contingency
Posted: 23 days ago