Period
to 11 July 2020

The median contractor rate for a Support Analyst was £195 per day in advertised job vacancies during the 6 months to 11 July 2020.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Analyst
UK
6 months to
11 Jul 2020
Same period 2019 Same period 2018
Rank 260 244 233
Rank change year-on-year -16 -11 -25
Contract jobs requiring a Support Analyst 397 1,044 1,283
As % of all contract jobs advertised in the UK 0.97% 1.12% 1.23%
As % of the Job Titles category 1.04% 1.18% 1.30%
Number of daily rates quoted 239 643 789
Median daily rate £195 £206 £218
Median daily rate % change year-on-year -5.34% -5.29% -9.38%
10th Percentile £115 £123 £113
90th Percentile £475 £436 £456
UK excluding London median daily rate £185 £200 £200
% change year-on-year -7.50% - -
Number of hourly rates quoted 59 125 158
Median hourly rate £15.45 £15.00 £15.00
Median hourly rate % change year-on-year +3.00% - +3.45%
10th Percentile £11.11 £10.58 £10.16
90th Percentile £25.07 £21.65 £27.13
UK excluding London median hourly rate £15.00 £14.00 £14.00
% change year-on-year +7.14% - -3.45%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 38,349 88,382 98,618
% of contract IT jobs with a recognized job title 93.49% 94.54% 94.82%
Number of daily rates quoted 24,032 58,180 64,523
Median daily rate £475 £470 £450
Median daily rate % change year-on-year +1.06% +4.44% +5.88%
10th Percentile £256 £264 £269
90th Percentile £660 £650 £638
UK excluding London median daily rate £432 £425 £413
% change year-on-year +1.65% +3.03% +3.13%
Number of hourly rates quoted 1,557 2,924 3,186
Median hourly rate £22.50 £19.72 £18.00
Median hourly rate % change year-on-year +14.10% +9.56% -5.16%
10th Percentile £12.01 £11.17 £11.00
90th Percentile £52.50 £52.23 £48.00
Median hourly rate £20.00 £18.50 £17.50
% change year-on-year +8.11% +5.71% -2.78%

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Support Analyst.

Daily rate trend for Support Analyst in the UK

Support Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Support Analyst over the 6 months to 11 July 2020.

Daily rate histogram for Support Analyst in the UK

Support Analyst
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Support Analyst.

Hourly rate trend for Support Analyst in the UK

Support Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Analyst over the 6 months to 11 July 2020.

Hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 6 months to 11 July 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -17 352 £200 -4.76% 83
UK excluding London +42 262 £185 -7.50% 75
London -34 122 £238 +5.56% 16
South East +83 92 £200 -11.11% 15
North of England +33 52 £220 +10.00% 20
East of England +53 37 £166 -16.88% 8
Midlands +11 31 £155 -19.48% 12
North West +48 24 £185 -12.94% 10
Scotland +53 22 £126 -6.67% 4
Yorkshire +42 20 £375 +98.94% 9
West Midlands +41 19 £175 - 9
South West +46 18 £185 +8.82% 12
Work from Home -3 16 £273 -27.33% 14
East Midlands +11 12 £90 -68.28% 2
North East +11 8 £150 -25.00% 1
Northern Ireland +26 7 £160 -
Wales +27 3 - - 4

Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 11 July 2020, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Support Analyst in the job title.

1 189 (47.61%) Windows
2 134 (33.75%) Microsoft
3 126 (31.74%) Active Directory
4 104 (26.20%) Microsoft Office
5 97 (24.43%) Windows 10
6 94 (23.68%) ITIL
7 81 (20.40%) Office 365
8 55 (13.85%) SQL
8 55 (13.85%) Windows 7
9 50 (12.59%) Problem-Solving
10 47 (11.84%) Finance
10 47 (11.84%) SLA
11 42 (10.58%) Windows Server
12 41 (10.33%) Citrix
13 39 (9.82%) Public Sector
14 34 (8.56%) Security Cleared
15 33 (8.31%) Incident Management
16 30 (7.56%) Service Management
16 30 (7.56%) Analytical Skills
17 26 (6.55%) C#
17 26 (6.55%) SCCM
18 25 (6.30%) Change Management
19 24 (6.05%) VMware
20 23 (5.79%) Degree
21 22 (5.54%) SC Cleared
21 22 (5.54%) Banking
21 22 (5.54%) .NET
21 22 (5.54%) Linux
22 21 (5.29%) SQL Server
22 21 (5.29%) Windows Server 2012

Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (4.79%) SharePoint
2 16 (4.03%) MS Exchange
3 12 (3.02%) IIS
4 8 (2.02%) Skype for Business
5 4 (1.01%) Exchange Server 2010
6 3 (0.76%) Apache
6 3 (0.76%) Exchange Server 2013
6 3 (0.76%) TIBCO ActiveMatrix
6 3 (0.76%) WebSphere
7 2 (0.50%) Confluence
7 2 (0.50%) Tomcat
8 1 (0.25%) Apache Solr
8 1 (0.25%) Blackberry Enterprise Server
8 1 (0.25%) Exchange Server 2003
8 1 (0.25%) Exchange Server 2007
8 1 (0.25%) JBoss
8 1 (0.25%) SharePoint 2013
8 1 (0.25%) Site Server
8 1 (0.25%) WordPress
Applications
1 104 (26.20%) Microsoft Office
2 14 (3.53%) Microsoft Excel
3 7 (1.76%) Microsoft PowerPoint
4 2 (0.50%) Windchill
5 1 (0.25%) Acrobat
5 1 (0.25%) MS Visio
Business Applications
1 9 (2.27%) Oracle EBS
2 7 (1.76%) BusinessWorks
3 5 (1.26%) Oracle Assets
3 5 (1.26%) Oracle Payables
3 5 (1.26%) Oracle Receivables
4 4 (1.01%) assyst
4 4 (1.01%) ION MarketView
4 4 (1.01%) Oracle ASCP
4 4 (1.01%) Oracle iProcurement
4 4 (1.01%) Oracle Manufacturing
5 3 (0.76%) Dynamics NAV
5 3 (0.76%) Oracle General Ledger
5 3 (0.76%) Q-Pulse
6 2 (0.50%) ContrOCC
6 2 (0.50%) Dynamics AX
6 2 (0.50%) Elite 3E
6 2 (0.50%) Endur
6 2 (0.50%) Oracle Cash Management
6 2 (0.50%) SAP HR
6 2 (0.50%) Workday HCM
Cloud Services
1 81 (20.40%) Office 365
2 20 (5.04%) Azure
3 5 (1.26%) AWS
3 5 (1.26%) Azure Active Directory
4 4 (1.01%) Dynamics 365
5 3 (0.76%) G Suite
6 2 (0.50%) IaaS
6 2 (0.50%) OneDrive
6 2 (0.50%) PaaS
6 2 (0.50%) Power Platform
6 2 (0.50%) SaaS
6 2 (0.50%) Trello
7 1 (0.25%) Adobe Analytics
7 1 (0.25%) Apigee
7 1 (0.25%) GitHub
7 1 (0.25%) Mimecast
7 1 (0.25%) Oracle CX
7 1 (0.25%) Power Automate
7 1 (0.25%) Slack
Communications & Networking
1 15 (3.78%) TCP/IP
1 15 (3.78%) VPN
2 13 (3.27%) Firewall
2 13 (3.27%) Skype
3 11 (2.77%) WAN
4 10 (2.52%) DNS
5 9 (2.27%) LAN
6 8 (2.02%) DHCP
6 8 (2.02%) Wireless
7 6 (1.51%) Remote Desktop
8 5 (1.26%) HTTP
8 5 (1.26%) Internet
8 5 (1.26%) VoIP
8 5 (1.26%) Wi-Fi
9 3 (0.76%) FTP
9 3 (0.76%) SSH
10 2 (0.50%) Cisco ASA
10 2 (0.50%) IP Telephony
10 2 (0.50%) SSL
10 2 (0.50%) Unified Communications
Database & Business Intelligence
1 21 (5.29%) SQL Server
2 10 (2.52%) Data Warehouse
3 9 (2.27%) SQL Server Integration Services
4 8 (2.02%) SQL Server Reporting Services
5 3 (0.76%) DTS
5 3 (0.76%) MySQL
6 2 (0.50%) Power BI
6 2 (0.50%) QlikView
6 2 (0.50%) Relational Database
6 2 (0.50%) SQL Server 2005
7 1 (0.25%) Apache Cassandra
7 1 (0.25%) Azure SQL Database
7 1 (0.25%) Big Data
7 1 (0.25%) Crystal Reports
7 1 (0.25%) Electronic Patient Records
7 1 (0.25%) Oracle Reports
7 1 (0.25%) ProClarity
7 1 (0.25%) SQL Server 2008
7 1 (0.25%) SQL Server 2016
7 1 (0.25%) SQL Server 2017
Development Applications
1 13 (3.27%) JIRA
2 1 (0.25%) Jenkins
2 1 (0.25%) Oracle APEX
2 1 (0.25%) Oracle Forms
General
1 47 (11.84%) Finance
2 39 (9.82%) Public Sector
3 22 (5.54%) Banking
4 16 (4.03%) Front Office
5 15 (3.78%) Back Office
5 15 (3.78%) Manufacturing
6 12 (3.02%) Retail
7 7 (1.76%) Investment Banking
7 7 (1.76%) Pharmaceutical
8 5 (1.26%) Billing
8 5 (1.26%) Law
8 5 (1.26%) Telecoms
9 4 (1.01%) German Language
9 4 (1.01%) Italian Language
9 4 (1.01%) Legal
9 4 (1.01%) Local Government
9 4 (1.01%) Marketing
10 3 (0.76%) Automotive
11 2 (0.50%) Advertising
11 2 (0.50%) French Language
Libraries, Frameworks & Software Standards
1 22 (5.54%) .NET
2 18 (4.53%) HTML
3 11 (2.77%) Middleware
4 10 (2.52%) XML
5 5 (1.26%) Rendezvous
5 5 (1.26%) TIBCO EMS
6 3 (0.76%) ASP.NET
6 3 (0.76%) CSS
6 3 (0.76%) SOAP
6 3 (0.76%) Web Services
6 3 (0.76%) WebSphere MQ
6 3 (0.76%) XSLT
7 2 (0.50%) Ajax
7 2 (0.50%) ASP.NET MVC
7 2 (0.50%) FIX Protocol
7 2 (0.50%) jQuery
7 2 (0.50%) SAML
7 2 (0.50%) XML Schema
8 1 (0.25%) OAuth
8 1 (0.25%) OpenID
Miscellaneous
1 30 (7.56%) Analytical Skills
2 19 (4.79%) Self-Motivation
3 16 (4.03%) Management Information System
4 11 (2.77%) NHS
5 9 (2.27%) Blackberry
5 9 (2.27%) Video Conferencing
6 8 (2.02%) Driving Licence
7 6 (1.51%) Derivative
7 6 (1.51%) Foreign Exchange (FX)
7 6 (1.51%) Mobile App
7 6 (1.51%) Smartphone
8 5 (1.26%) EPoS
8 5 (1.26%) iPhone
8 5 (1.26%) Life Science
9 4 (1.01%) Data Centre
9 4 (1.01%) User Experience
10 3 (0.76%) Digital Media
10 3 (0.76%) SWIFT
10 3 (0.76%) Video\Live Streaming
11 2 (0.50%) Handset
Operating Systems
1 189 (47.61%) Windows
2 97 (24.43%) Windows 10
3 55 (13.85%) Windows 7
4 42 (10.58%) Windows Server
5 22 (5.54%) Linux
6 21 (5.29%) Windows Server 2012
7 16 (4.03%) Unix
8 14 (3.53%) Apple iOS
9 13 (3.27%) Android
9 13 (3.27%) Windows Server 2016
10 11 (2.77%) Windows Server 2008
11 6 (1.51%) Windows Vista
12 5 (1.26%) Red Hat Enterprise Linux
12 5 (1.26%) Windows Server 2003
13 4 (1.01%) Mac OS X
13 4 (1.01%) Windows 8
13 4 (1.01%) Windows XP
14 3 (0.76%) Mac OS
15 2 (0.50%) VMS
15 2 (0.50%) Windows Server 2019
Processes & Methodologies
1 94 (23.68%) ITIL
2 50 (12.59%) Problem-Solving
3 33 (8.31%) Incident Management
4 30 (7.56%) Service Management
5 25 (6.30%) Change Management
6 20 (5.04%) Migration
7 19 (4.79%) Problem Management
8 16 (4.03%) Agile Software Development
8 16 (4.03%) Disaster Recovery
8 16 (4.03%) ITSM
9 15 (3.78%) Root Cause Analysis
10 13 (3.27%) Service Delivery
11 12 (3.02%) E-Commerce
12 11 (2.77%) ITIL V3
13 10 (2.52%) Asset Management
14 9 (2.27%) CRM
14 9 (2.27%) Process Improvement
14 9 (2.27%) Release Management
15 8 (2.02%) Configuration Management
15 8 (2.02%) User Acceptance Testing
Programming Languages
1 55 (13.85%) SQL
2 26 (6.55%) C#
3 18 (4.53%) PowerShell
4 14 (3.53%) JavaScript
5 13 (3.27%) Python
6 12 (3.02%) Java
7 8 (2.02%) Perl
8 5 (1.26%) Shell Script
9 4 (1.01%) PHP
10 3 (0.76%) C++
11 1 (0.25%) Bash Shell
11 1 (0.25%) Delphi
11 1 (0.25%) Korn
11 1 (0.25%) PL/SQL
11 1 (0.25%) Ruby
11 1 (0.25%) T-SQL
11 1 (0.25%) VB.NET
11 1 (0.25%) VBA
Qualifications
1 34 (8.56%) Security Cleared
2 23 (5.79%) Degree
3 22 (5.54%) SC Cleared
4 16 (4.03%) Microsoft Certification
5 14 (3.53%) DV Cleared
6 13 (3.27%) ITIL Certification
7 9 (2.27%) MCSA
8 6 (1.51%) A+ Certification
8 6 (1.51%) ITIL Foundation Certificate
9 5 (1.26%) DBS Check
9 5 (1.26%) MCSE
10 4 (1.01%) MCP
11 3 (0.76%) Cisco Certification
11 3 (0.76%) VMware Certified Professional (VCP)
12 2 (0.50%) BPSS Clearance
12 2 (0.50%) CCNA
12 2 (0.50%) HND
13 1 (0.25%) ACCA
13 1 (0.25%) CIMA
13 1 (0.25%) HNC
Quality Assurance & Compliance
1 47 (11.84%) SLA
2 4 (1.01%) ISO/IEC 27001
3 3 (0.76%) Disclosure Scotland
4 2 (0.50%) Cyber Essentials
4 2 (0.50%) ISO 22301
4 2 (0.50%) ISO/IEC 20000
4 2 (0.50%) QA
5 1 (0.25%) Cyber Essentials PLUS
5 1 (0.25%) GDPR
5 1 (0.25%) Good Clinical Practice
5 1 (0.25%) HIPAA
5 1 (0.25%) PCI DSS
5 1 (0.25%) PMO
5 1 (0.25%) Sarbanes-Oxley
5 1 (0.25%) SSAE 16
System Software
1 126 (31.74%) Active Directory
2 18 (4.53%) VMware Infrastructure
3 4 (1.01%) Hyper-V
3 4 (1.01%) Virtual Desktop
3 4 (1.01%) XenApp
4 3 (0.76%) UAG
4 3 (0.76%) VMware ESXi
5 2 (0.50%) BitLocker
5 2 (0.50%) Citrix Hypervisor
5 2 (0.50%) XenDesktop
6 1 (0.25%) Docker
6 1 (0.25%) Firmware
6 1 (0.25%) Microsoft Virtual Server
6 1 (0.25%) Terminal Server
6 1 (0.25%) Terminal Services
6 1 (0.25%) Virtual Machines
6 1 (0.25%) Virtual Servers
6 1 (0.25%) vSphere
Systems Management
1 26 (6.55%) SCCM
2 5 (1.26%) Single Sign-On
3 3 (0.76%) McAfee ePO
3 3 (0.76%) Microsoft Intune
3 3 (0.76%) OpenView
3 3 (0.76%) OVSD
4 2 (0.50%) Ansible
4 2 (0.50%) Control-M
4 2 (0.50%) SCOM
4 2 (0.50%) TIBCO Hawk
5 1 (0.25%) AirWatch
5 1 (0.25%) BladeLogic
5 1 (0.25%) Cisco CUCM
5 1 (0.25%) HP Data Protector
5 1 (0.25%) ITRS Geneos
5 1 (0.25%) Jamf Pro
5 1 (0.25%) Kubernetes
5 1 (0.25%) Opscode Chef
5 1 (0.25%) SmoothWall
5 1 (0.25%) vMotion
Vendors
1 134 (33.75%) Microsoft
2 41 (10.33%) Citrix
3 24 (6.05%) VMware
4 19 (4.79%) Oracle
4 19 (4.79%) ServiceNow
5 15 (3.78%) Apple
6 14 (3.53%) Cisco
7 12 (3.02%) Bloomberg
8 9 (2.27%) SAP
9 8 (2.02%) Reuters
9 8 (2.02%) TIBCO
10 7 (1.76%) Remedy
11 6 (1.51%) Adobe
11 6 (1.51%) HP
11 6 (1.51%) Sun
12 5 (1.26%) McAfee
13 4 (1.01%) ION Trading
13 4 (1.01%) Ivanti
13 4 (1.01%) Red Hat
13 4 (1.01%) TOWER Software