Support Analyst Contract Job Trends

Support Analyst
UK

The median Support Analyst daily rate in the UK is £235, according to job vacancies posted in the 6 months leading up to 8 April 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
8 Apr 2026
Same period 2025 Same period 2024
Rank 317 318 298
Rank change year-on-year +1 -20 -17
Contract jobs requiring a Support Analyst 335 216 321
As % of all contract jobs in the UK 0.73% 0.74% 0.73%
As % of the Job Titles category 0.79% 0.80% 0.79%
Number of daily rates quoted 170 128 232
10th Percentile £130 £170 £155
25th Percentile £165 £199 £184
Median daily rate (50th Percentile) £235 £250 £225
Median % change year-on-year -6.00% +11.11% -10.00%
75th Percentile £369 £427 £381
90th Percentile £438 £533 £525
UK excluding London median daily rate £180 £210 £200
% change year-on-year -14.29% +5.00% -
Number of hourly rates quoted 55 37 32
10th Percentile £13.12 £17.44 £11.23
25th Percentile £15.50 £21.24 £15.42
Median hourly rate £20.79 £22.14 £21.00
Median % change year-on-year -6.10% +5.43% -6.94%
75th Percentile £23.00 £28.00 £23.75
90th Percentile £26.30 £32.81 -
UK excluding London median hourly rate £20.75 £22.14 £18.27
% change year-on-year -6.28% +21.18% -11.74%

All Contract IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 42,201 27,101 40,725
% of contract IT jobs with a recognized job title 92.25% 92.74% 92.78%
Number of daily rates quoted 26,267 17,830 26,650
10th Percentile £313 £300 £275
25th Percentile £413 £406 £408
Median daily rate (50th Percentile) £500 £520 £525
Median % change year-on-year -3.85% -0.95% -2.78%
75th Percentile £613 £630 £638
90th Percentile £725 £738 £743
UK excluding London median daily rate £488 £475 £490
% change year-on-year +2.63% -3.06% -2.00%
Number of hourly rates quoted 2,670 965 2,551
10th Percentile £15.00 £14.99 £12.86
25th Percentile £20.00 £20.26 £16.25
Median hourly rate £40.00 £31.76 £34.21
Median % change year-on-year +25.94% -7.16% -23.98%
75th Percentile £65.00 £64.50 £60.00
90th Percentile £77.50 £76.25 £71.25
UK excluding London median hourly rate £41.68 £30.62 £35.00
% change year-on-year +36.14% -12.53% -17.38%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of contract IT job postings featuring 'Support Analyst' in the job title relative to all contract IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Daily Rate Trend

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK.

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Support Analyst over the 6 months to 8 April 2026.

Daily rate histogram for Support Analyst in the UK

Support Analyst
Hourly Rate Trend

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK.

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Analyst over the 6 months to 8 April 2026.

Hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 17 Contract Job Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 6 months to 8 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -18 295 £225 -10.45% 118
UK excluding London -4 232 £180 -14.29% 118
London -66 93 £250 -28.57% 26
Work from Home -11 77 £229 -34.64% 39
North of England -37 64 £173 -23.33% 15
East of England +15 54 £192 +6.79% 13
South East -3 52 £178 -21.10% 47
North West -5 43 £175 -16.17% 9
Scotland +9 18 £206 +3.13% 10
Midlands -68 18 £192 +6.81% 21
North East -5 14 £120 -56.36% 2
Wales -1 12 £290 +52.63%
West Midlands -70 12 £172 +14.67% 14
South West -36 10 £350 +13.91% 16
Yorkshire -65 7 £290 +28.89% 4
East Midlands -30 6 £213 - 7
Northern Ireland -4 4 £180 +12.50% 1

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 8 April 2026, Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads featuring Support Analyst in the job title.

1 144 (42.99%) Windows
2 104 (31.04%) Microsoft
3 95 (28.36%) Microsoft 365
4 84 (25.07%) Active Directory
4 84 (25.07%) Customer Service
5 72 (21.49%) Problem-Solving
6 54 (16.12%) ITIL
7 47 (14.03%) Windows 10
8 45 (13.43%) Azure
9 32 (9.55%) Incident Management
10 30 (8.96%) Degree
10 30 (8.96%) Entra ID
11 28 (8.36%) Security Cleared
12 27 (8.06%) Microsoft Office
12 27 (8.06%) Wi-Fi
13 25 (7.46%) Microsoft Exchange
13 25 (7.46%) ServiceNow
14 24 (7.16%) ITSM
14 24 (7.16%) SC Cleared
14 24 (7.16%) Service Management
14 24 (7.16%) Windows Server
15 22 (6.57%) SQL
16 19 (5.67%) Asset Management
16 19 (5.67%) Service Delivery
17 18 (5.37%) SharePoint
18 17 (5.07%) Apple
18 17 (5.07%) Data Analysis
18 17 (5.07%) Microsoft Certification
18 17 (5.07%) Proactive Monitoring
18 17 (5.07%) Windows Server 2003

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 25 (7.46%) Microsoft Exchange
2 18 (5.37%) SharePoint
3 6 (1.79%) CMS
4 4 (1.19%) Apache
5 2 (0.60%) IIS
5 2 (0.60%) Oracle Self-Service HR
5 2 (0.60%) Oracle Workflow
6 1 (0.30%) Confluence
6 1 (0.30%) SAS
Applications
1 27 (8.06%) Microsoft Office
2 15 (4.48%) Microsoft Excel
3 6 (1.79%) Microsoft PowerPoint
4 3 (0.90%) Spreadsheet
5 2 (0.60%) AutoCAD
6 1 (0.30%) Adobe Creative Suite
6 1 (0.30%) Adobe Premiere
6 1 (0.30%) MS Visio
6 1 (0.30%) Revit
Business Applications
1 3 (0.90%) Dynamics CRM
1 3 (0.90%) SAP S/4HANA
2 2 (0.60%) ION MarketView
2 2 (0.60%) Loan IQ
2 2 (0.60%) Oracle Assets
2 2 (0.60%) Oracle Cash Management
2 2 (0.60%) Oracle Payables
2 2 (0.60%) Oracle Procure-to-Pay
2 2 (0.60%) Oracle Receivables
2 2 (0.60%) Remedy ITSM
3 1 (0.30%) Demantra
3 1 (0.30%) Salesforce CRM
3 1 (0.30%) SAP CO
3 1 (0.30%) SAP FI
3 1 (0.30%) SAP FI/CO
Cloud Services
1 95 (28.36%) Microsoft 365
2 45 (13.43%) Azure
3 30 (8.96%) Entra ID
4 10 (2.99%) SaaS
5 8 (2.39%) Dynamics 365
5 8 (2.39%) Power Platform
6 7 (2.09%) AWS
7 5 (1.49%) Power Automate
8 4 (1.19%) OneDrive
9 3 (0.90%) Azure DevOps
9 3 (0.90%) GCP
9 3 (0.90%) Google Workspace
9 3 (0.90%) Slack
10 2 (0.60%) Amazon CloudWatch
10 2 (0.60%) Amazon S3
10 2 (0.60%) AWS Lambda
10 2 (0.60%) Azure Sentinel
10 2 (0.60%) Microsoft Copilot
10 2 (0.60%) PowerApps
10 2 (0.60%) Serverless
Communications & Networking
1 27 (8.06%) Wi-Fi
2 15 (4.48%) LAN
3 13 (3.88%) VPN
4 11 (3.28%) DHCP
4 11 (3.28%) DNS
5 10 (2.99%) WAN
6 8 (2.39%) Wireless
7 6 (1.79%) Firewall
7 6 (1.79%) TCP/IP
7 6 (1.79%) VLAN
8 3 (0.90%) Remote Desktop
8 3 (0.90%) Structured Cabling
9 2 (0.60%) FTP
9 2 (0.60%) PABX
9 2 (0.60%) RS-232
9 2 (0.60%) X.400
10 1 (0.30%) HTTP
10 1 (0.30%) NetScaler
10 1 (0.30%) Network Security
10 1 (0.30%) VoIP
Database & Business Intelligence
1 7 (2.09%) Oracle Database
1 7 (2.09%) Oracle Reports
2 4 (1.19%) SQL Server
3 3 (0.90%) Amazon Redshift
3 3 (0.90%) Data Mart
3 3 (0.90%) Power BI
3 3 (0.90%) Tableau
4 2 (0.60%) MySQL
4 2 (0.60%) Oracle BI Publisher
5 1 (0.30%) Data Warehouse
5 1 (0.30%) MS Access
5 1 (0.30%) Qlik Sense
5 1 (0.30%) QlikView
Development Applications
1 14 (4.18%) JIRA
2 1 (0.30%) Git
2 1 (0.30%) Postman
2 1 (0.30%) SoapUI
2 1 (0.30%) Subversion
2 1 (0.30%) Tricentis qTest
General
1 105 (31.34%) Social Skills
2 49 (14.63%) Analytical Skills
3 29 (8.66%) Public Sector
4 25 (7.46%) Finance
5 19 (5.67%) Manufacturing
6 13 (3.88%) Retail
7 11 (3.28%) Inclusion and Diversity
8 10 (2.99%) Banking
9 9 (2.69%) Law
9 9 (2.69%) Telecoms
10 6 (1.79%) Organisational Skills
11 5 (1.49%) Documentation Skills
11 5 (1.49%) Legal
12 4 (1.19%) General Ledger
12 4 (1.19%) Marketing
13 3 (0.90%) Military
13 3 (0.90%) Multimedia
14 2 (0.60%) Front Office
14 2 (0.60%) Investment Banking
14 2 (0.60%) Local Government
Libraries, Frameworks & Software Standards
1 3 (0.90%) XML
2 2 (0.60%) CSS
2 2 (0.60%) JSON
2 2 (0.60%) LAMP
2 2 (0.60%) Oracle Fusion
2 2 (0.60%) Web Services
3 1 (0.30%) HTML
3 1 (0.30%) HTML5
3 1 (0.30%) REST
3 1 (0.30%) SAP Fiori
3 1 (0.30%) SOAP
Miscellaneous
1 42 (12.54%) Onboarding
2 28 (8.36%) Management Information System
3 18 (5.37%) Self-Motivation
4 9 (2.69%) NHS
5 8 (2.39%) FMCG
6 7 (2.09%) Smartphone
7 5 (1.49%) CMDB
8 4 (1.19%) Data Centre
8 4 (1.19%) Driving Licence
8 4 (1.19%) Enterprise Software
8 4 (1.19%) Fixed Income
8 4 (1.19%) Hedge funds
8 4 (1.19%) Video Conferencing
9 2 (0.60%) Derivative
9 2 (0.60%) Foreign Exchange (FX)
9 2 (0.60%) Housing Association
9 2 (0.60%) iPhone
9 2 (0.60%) OTC Derivatives
9 2 (0.60%) Public Cloud
10 1 (0.30%) Legacy Systems
Operating Systems
1 144 (42.99%) Windows
2 47 (14.03%) Windows 10
3 24 (7.16%) Windows Server
4 17 (5.07%) Windows Server 2003
5 15 (4.48%) Windows Server 2016
6 13 (3.88%) Linux
7 12 (3.58%) Windows 7
8 9 (2.69%) Android
8 9 (2.69%) Unix
9 7 (2.09%) AIX
10 6 (1.79%) Apple iOS
11 5 (1.49%) Windows Server 2012
12 3 (0.90%) Mac OS
12 3 (0.90%) Windows Server 2019
Processes & Methodologies
1 84 (25.07%) Customer Service
2 72 (21.49%) Problem-Solving
3 54 (16.12%) ITIL
4 32 (9.55%) Incident Management
5 24 (7.16%) ITSM
5 24 (7.16%) Service Management
6 19 (5.67%) Asset Management
6 19 (5.67%) Service Delivery
7 17 (5.07%) Data Analysis
7 17 (5.07%) Proactive Monitoring
8 16 (4.78%) Decision-Making
8 16 (4.78%) Knowledge Management
9 15 (4.48%) Process Improvement
10 13 (3.88%) Risk Management
10 13 (3.88%) Validation
11 12 (3.58%) Continuous Improvement
11 12 (3.58%) Problem Management
11 12 (3.58%) User Experience
12 11 (3.28%) Stakeholder Engagement
12 11 (3.28%) Time Management
Programming Languages
1 22 (6.57%) SQL
2 7 (2.09%) Shell Script
3 6 (1.79%) Java
3 6 (1.79%) PowerShell
4 4 (1.19%) JavaScript
4 4 (1.19%) Python
5 3 (0.90%) Bash
5 3 (0.90%) C#
5 3 (0.90%) Groovy
5 3 (0.90%) PL/SQL
6 2 (0.60%) Perl
6 2 (0.60%) PHP
7 1 (0.30%) C
7 1 (0.30%) C++
7 1 (0.30%) T-SQL
Qualifications
1 30 (8.96%) Degree
2 28 (8.36%) Security Cleared
3 24 (7.16%) SC Cleared
4 17 (5.07%) Microsoft Certification
5 10 (2.99%) A+ Certification
5 10 (2.99%) MCSE
5 10 (2.99%) Microsoft Certified Professional
6 8 (2.39%) Computer Science Degree
7 6 (1.79%) HNC
7 6 (1.79%) Network+ Certification
8 5 (1.49%) DV Cleared
8 5 (1.49%) HND
9 4 (1.19%) ITIL Certification
10 3 (0.90%) ECDL
11 1 (0.30%) BPSS Clearance
11 1 (0.30%) CEH
11 1 (0.30%) CISM
11 1 (0.30%) CISSP
11 1 (0.30%) CompTIA Security+
11 1 (0.30%) PMI Certification
Quality Assurance & Compliance
1 13 (3.88%) SLA
2 6 (1.79%) PMO
3 3 (0.90%) Actionable Recommendations
3 3 (0.90%) GDPR
3 3 (0.90%) NIST
4 2 (0.60%) ISO/IEC 27001
4 2 (0.60%) PCI DSS
5 1 (0.30%) Cyber Essentials
5 1 (0.30%) GRC
5 1 (0.30%) HIPAA
5 1 (0.30%) QA
System Software
1 84 (25.07%) Active Directory
2 4 (1.19%) Hyper-V
2 4 (1.19%) VMware Infrastructure
3 1 (0.30%) BitLocker
3 1 (0.30%) Firmware
3 1 (0.30%) Virtual Desktop
3 1 (0.30%) XenApp
3 1 (0.30%) XenDesktop
Systems Management
1 16 (4.78%) Microsoft Intune
2 5 (1.49%) Control-M
3 4 (1.19%) Jamf Pro
4 3 (0.90%) SCCM
5 2 (0.60%) Ansible
6 1 (0.30%) ITRS Geneos
6 1 (0.30%) Kibana
Vendors
1 104 (31.04%) Microsoft
2 25 (7.46%) ServiceNow
3 17 (5.07%) Apple
4 16 (4.78%) Oracle
5 10 (2.99%) HP
5 10 (2.99%) MobileIron
6 9 (2.69%) Citrix
7 8 (2.39%) Avaya
7 8 (2.39%) Meraki
7 8 (2.39%) Mitel
7 8 (2.39%) Salesforce
7 8 (2.39%) SAP
8 7 (2.09%) IBM
9 6 (1.79%) Murex
10 5 (1.49%) Cisco
10 5 (1.49%) Google
11 4 (1.19%) Adobe
11 4 (1.19%) Reuters
11 4 (1.19%) VMware
12 3 (0.90%) Ariba