Support Analyst Contract Job Trends

Support Analyst
UK

The median Support Analyst daily rate in the UK is £290, according to job vacancies posted in the 6 months leading up to 16 November 2025.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
16 Nov 2025
Same period 2024 Same period 2023
Rank 238 329 281
Rank change year-on-year +91 -48 +42
Contract jobs requiring a Support Analyst 417 246 404
As % of all contract jobs in the UK 1.18% 0.67% 0.86%
As % of the Job Titles category 1.30% 0.72% 0.91%
Number of daily rates quoted 183 129 286
10th Percentile £128 £156 £157
25th Percentile £179 £191 £200
Median daily rate (50th Percentile) £290 £226 £350
Median % change year-on-year +28.46% -35.50% +40.00%
75th Percentile £415 £356 £570
90th Percentile £495 £490 £644
UK excluding London median daily rate £220 £213 £212
% change year-on-year +3.53% +0.42% -1.58%
Number of hourly rates quoted 98 17 22
10th Percentile £13.50 £18.19 £14.13
25th Percentile £18.14 £21.00 £15.42
Median hourly rate £22.14 £24.50 £18.50
Median % change year-on-year -9.63% +32.43% -3.14%
75th Percentile £26.11 £30.68 £21.31
90th Percentile £31.40 £37.00 £24.98
UK excluding London median hourly rate £20.79 £24.35 £18.00
% change year-on-year -14.62% +35.28% +3.96%

All Contract IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 32,121 33,965 44,165
% of contract IT jobs with a recognized job title 90.96% 92.87% 93.67%
Number of daily rates quoted 20,371 20,492 29,993
10th Percentile £278 £300 £294
25th Percentile £402 £410 £413
Median daily rate (50th Percentile) £500 £525 £525
Median % change year-on-year -4.76% - -4.55%
75th Percentile £619 £638 £650
90th Percentile £725 £738 £743
UK excluding London median daily rate £475 £490 £500
% change year-on-year -3.06% -2.00% -
Number of hourly rates quoted 1,875 1,270 1,571
10th Percentile £14.22 £15.10 £15.12
25th Percentile £17.87 £20.30 £19.06
Median hourly rate £25.15 £36.00 £44.50
Median % change year-on-year -30.14% -19.10% +58.28%
75th Percentile £53.99 £65.00 £65.00
90th Percentile £70.00 £73.75 £77.00
UK excluding London median hourly rate £25.15 £35.00 £44.50
% change year-on-year -28.14% -21.35% +85.11%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of contract IT job postings featuring 'Support Analyst' in the job title relative to all contract IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Daily Rate Trend

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK.

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Support Analyst over the 6 months to 16 November 2025.

Daily rate histogram for Support Analyst in the UK

Support Analyst
Hourly Rate Trend

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK.

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Analyst over the 6 months to 16 November 2025.

Hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 17 Contract Job Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 6 months to 16 November 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +83 370 £279 +11.60% 201
UK excluding London +65 264 £220 +3.53% 153
London +28 134 £413 +37.50% 87
Work from Home +45 91 £319 +15.91% 80
North of England +3 63 £210 - 14
South East +25 51 £220 -2.22% 60
East of England +32 50 £171 +5.23% 15
Midlands -29 35 £148 -15.71% 33
South West +19 34 £275 - 17
North West +1 33 £210 +1.20% 4
West Midlands -15 23 £150 -21.05% 26
Northern Ireland +10 19 £158 +1.61% 2
Yorkshire -34 17 £290 +33.81% 9
Wales +18 13 £290 +52.63% 3
North East 0 13 £106 - 1
East Midlands -13 12 £140 -13.85% 7
Scotland -20 1 £155 -18.42% 12

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 16 November 2025, Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads featuring Support Analyst in the job title.

1 184 (44.12%) Microsoft
2 152 (36.45%) Windows
3 120 (28.78%) Active Directory
4 118 (28.30%) Problem-Solving
5 105 (25.18%) ITIL
6 104 (24.94%) Customer Service
7 94 (22.54%) Microsoft 365
8 72 (17.27%) ITSM
9 70 (16.79%) Microsoft Office
10 64 (15.35%) Degree
11 58 (13.91%) Service Management
12 52 (12.47%) Security Cleared
13 48 (11.51%) SC Cleared
13 48 (11.51%) Windows 10
14 46 (11.03%) Azure
14 46 (11.03%) Problem Management
15 44 (10.55%) Information Security
15 44 (10.55%) SQL
16 36 (8.63%) Service Delivery
16 36 (8.63%) SharePoint
16 36 (8.63%) SLA
17 35 (8.39%) Project Management
18 33 (7.91%) Microsoft Excel
19 32 (7.67%) ServiceNow
20 31 (7.43%) Microsoft Exchange
21 30 (7.19%) Change Management
22 29 (6.95%) SCCM
23 28 (6.71%) Mobile Device Management
24 27 (6.47%) Asset Management
24 27 (6.47%) Oracle

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 36 (8.63%) SharePoint
2 31 (7.43%) Microsoft Exchange
3 22 (5.28%) Skype for Business
4 14 (3.36%) Mattermost
5 7 (1.68%) Exchange Server 2013
6 5 (1.20%) Confluence
Applications
1 70 (16.79%) Microsoft Office
2 33 (7.91%) Microsoft Excel
3 21 (5.04%) Microsoft PowerPoint
4 9 (2.16%) MS Visio
5 4 (0.96%) Spreadsheet
6 2 (0.48%) Adobe Creative Suite
6 2 (0.48%) Adobe Premiere
6 2 (0.48%) Oracle Smart View
7 1 (0.24%) Microsoft Project
Business Applications
1 18 (4.32%) Remedy ITSM
2 9 (2.16%) Unit4 Business World
3 5 (1.20%) ION MarketView
4 4 (0.96%) Dynamics CRM
5 2 (0.48%) BondVision
5 2 (0.48%) Dynamics GP
6 1 (0.24%) assyst
6 1 (0.24%) Bloomberg TOMS
6 1 (0.24%) Dynamics AX
6 1 (0.24%) NEC Housing
6 1 (0.24%) Salesforce CRM
6 1 (0.24%) SAP S/4HANA
Cloud Services
1 94 (22.54%) Microsoft 365
2 46 (11.03%) Azure
3 22 (5.28%) OneDrive
4 21 (5.04%) Entra ID
5 14 (3.36%) Dynamics 365
6 7 (1.68%) AWS
7 3 (0.72%) GCP
7 3 (0.72%) Google Workspace
7 3 (0.72%) Power Platform
8 2 (0.48%) Slack
8 2 (0.48%) WhatsApp
9 1 (0.24%) Amazon EC2
9 1 (0.24%) Amazon S3
9 1 (0.24%) Azure DevOps
9 1 (0.24%) ChatGPT
9 1 (0.24%) Microsoft Copilot
9 1 (0.24%) SaaS
9 1 (0.24%) Smartsheet
9 1 (0.24%) SuccessFactors
Communications & Networking
1 26 (6.24%) TCP/IP
2 25 (6.00%) Wi-Fi
3 24 (5.76%) LAN
4 22 (5.28%) Skype
5 19 (4.56%) DHCP
5 19 (4.56%) DNS
6 16 (3.84%) VPN
6 16 (3.84%) WAN
7 13 (3.12%) Wireless
8 11 (2.64%) Firewall
9 7 (1.68%) Unified Communications
10 6 (1.44%) PABX
10 6 (1.44%) Structured Cabling
11 5 (1.20%) Cisco IOS
11 5 (1.20%) IP Telephony
11 5 (1.20%) PuTTY
11 5 (1.20%) VLAN
11 5 (1.20%) WLAN
12 3 (0.72%) WebEx
13 2 (0.48%) RS-232
Database & Business Intelligence
1 14 (3.36%) Oracle Reports
2 11 (2.64%) Oracle Database
3 9 (2.16%) Relational Database
4 8 (1.92%) SQL Server
5 4 (0.96%) GIS
5 4 (0.96%) PostgreSQL
6 3 (0.72%) Power BI
7 1 (0.24%) MySQL
7 1 (0.24%) SQL Server Reporting Services
Development Applications
1 13 (3.12%) JIRA
2 1 (0.24%) Bitbucket
2 1 (0.24%) Postman
2 1 (0.24%) ScriptRunner
2 1 (0.24%) SoapUI
General
1 158 (37.89%) Social Skills
2 87 (20.86%) Finance
3 79 (18.94%) Analytical Skills
4 24 (5.76%) Manufacturing
5 20 (4.80%) Banking
6 18 (4.32%) Inclusion and Diversity
6 18 (4.32%) Public Sector
7 15 (3.60%) Organisational Skills
8 14 (3.36%) Financial Institution
9 13 (3.12%) Investment Banking
10 12 (2.88%) Police
11 10 (2.40%) Local Government
11 10 (2.40%) Retail
12 8 (1.92%) Telecoms
13 7 (1.68%) Front Office
14 6 (1.44%) Back Office
15 2 (0.48%) Electronics
15 2 (0.48%) Games
15 2 (0.48%) Legal
15 2 (0.48%) Multimedia
Libraries, Frameworks & Software Standards
1 3 (0.72%) Rendezvous
2 2 (0.48%) REST
3 1 (0.24%) .NET
3 1 (0.24%) .NET Framework
3 1 (0.24%) FIX Protocol
3 1 (0.24%) JSON
3 1 (0.24%) LAMP
3 1 (0.24%) SOAP
3 1 (0.24%) XML
3 1 (0.24%) XMPP
Miscellaneous
1 31 (7.43%) Management Information System
2 24 (5.76%) Driving Licence
3 17 (4.08%) NHS
4 16 (3.84%) iPad
5 15 (3.60%) CMDB
5 15 (3.60%) iPhone
5 15 (3.60%) Self-Motivation
6 14 (3.36%) BYOD
7 13 (3.12%) Blackberry
8 12 (2.88%) Video Conferencing
9 10 (2.40%) Onboarding
10 9 (2.16%) Virtual Team
11 8 (1.92%) Fixed Income
12 7 (1.68%) Smartphone
13 5 (1.20%) Analytical Mindset
13 5 (1.20%) Data Centre
13 5 (1.20%) Team-Oriented Environment
14 3 (0.72%) Data Protection Act
14 3 (0.72%) Foreign Exchange (FX)
15 2 (0.48%) Life Science
Operating Systems
1 152 (36.45%) Windows
2 48 (11.51%) Windows 10
3 23 (5.52%) Windows Server
4 19 (4.56%) Linux
5 16 (3.84%) Windows 7
5 16 (3.84%) Windows Server 2003
6 14 (3.36%) Mac OS
7 12 (2.88%) Windows Server 2016
8 11 (2.64%) AIX
9 8 (1.92%) Android
10 7 (1.68%) Apple iOS
11 5 (1.20%) Unix
11 5 (1.20%) Windows Server 2012
12 1 (0.24%) Windows Server 2019
Processes & Methodologies
1 118 (28.30%) Problem-Solving
2 105 (25.18%) ITIL
3 104 (24.94%) Customer Service
4 72 (17.27%) ITSM
5 58 (13.91%) Service Management
6 46 (11.03%) Problem Management
7 44 (10.55%) Information Security
8 36 (8.63%) Service Delivery
9 35 (8.39%) Project Management
10 30 (7.19%) Change Management
11 28 (6.71%) Mobile Device Management
12 27 (6.47%) Asset Management
13 26 (6.24%) Continuous Improvement
14 24 (5.76%) Cybersecurity
14 24 (5.76%) Proactive Monitoring
15 23 (5.52%) Data Analysis
16 22 (5.28%) Decision-Making
16 22 (5.28%) Incident Management
17 20 (4.80%) Root Cause Analysis
18 19 (4.56%) Migration
Programming Languages
1 44 (10.55%) SQL
2 27 (6.47%) PowerShell
3 10 (2.40%) Python
4 1 (0.24%) C
4 1 (0.24%) Groovy
4 1 (0.24%) X++
Qualifications
1 64 (15.35%) Degree
2 52 (12.47%) Security Cleared
3 48 (11.51%) SC Cleared
4 26 (6.24%) Microsoft Certification
5 25 (6.00%) ITIL Certification
6 16 (3.84%) HND
7 15 (3.60%) MCP
8 12 (2.88%) HNC
9 10 (2.40%) A+ Certification
9 10 (2.40%) MCSE
10 6 (1.44%) Computer Science Degree
10 6 (1.44%) ECDL
11 5 (1.20%) CCNA
11 5 (1.20%) CCNP
11 5 (1.20%) Cisco Certification
11 5 (1.20%) ITIL Foundation Certificate
11 5 (1.20%) MCDST
12 2 (0.48%) DV Cleared
13 1 (0.24%) CTC Cleared
Quality Assurance & Compliance
1 36 (8.63%) SLA
2 6 (1.44%) PMO
3 5 (1.20%) Cyber Essentials
4 4 (0.96%) ISO/IEC 27001
4 4 (0.96%) NIST
5 3 (0.72%) GDPR
6 2 (0.48%) Data Quality
7 1 (0.24%) QA
System Software
1 120 (28.78%) Active Directory
2 7 (1.68%) BitLocker
2 7 (1.68%) Firmware
3 1 (0.24%) Hyper-V
3 1 (0.24%) Virtual Desktop
3 1 (0.24%) VMware Infrastructure
3 1 (0.24%) Xen
3 1 (0.24%) XenApp
3 1 (0.24%) XenDesktop
Systems Management
1 29 (6.95%) SCCM
2 22 (5.28%) SCOM
3 21 (5.04%) HP SiteScope
4 19 (4.56%) Microsoft Intune
5 4 (0.96%) Jamf Pro
6 3 (0.72%) Ansible
6 3 (0.72%) BladeLogic
6 3 (0.72%) ITRS Geneos
7 2 (0.48%) Systems Management Server (SMS)
8 1 (0.24%) Active Directory Federation Services
8 1 (0.24%) Kibana
Vendors
1 184 (44.12%) Microsoft
2 32 (7.67%) ServiceNow
3 27 (6.47%) Oracle
4 23 (5.52%) Apple
4 23 (5.52%) Cisco
4 23 (5.52%) Remedy
4 23 (5.52%) Splunk
5 22 (5.28%) HP
5 22 (5.28%) MobileIron
6 21 (5.04%) Citrix
7 9 (2.16%) Bloomberg
7 9 (2.16%) McAfee
8 8 (1.92%) ION Trading
9 7 (1.68%) Google
9 7 (1.68%) Reuters
10 6 (1.44%) IBM
10 6 (1.44%) IFS
10 6 (1.44%) Mitel
10 6 (1.44%) Tradeweb
11 5 (1.20%) Computacenter