Support Analyst Contract Job Trends

Support Analyst
UK

The median Support Analyst daily rate in the UK is £244, according to job vacancies posted in the 6 months leading up to 8 March 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
8 Mar 2026
Same period 2025 Same period 2024
Rank 303 315 284
Rank change year-on-year +12 -31 +15
Contract jobs requiring a Support Analyst 361 220 343
As % of all contract jobs in the UK 0.85% 0.73% 0.77%
As % of the Job Titles category 0.93% 0.79% 0.83%
Number of daily rates quoted 174 125 250
10th Percentile £126 £166 £156
25th Percentile £163 £193 £186
Median daily rate (50th Percentile) £244 £233 £246
Median % change year-on-year +4.84% -5.58% -1.50%
75th Percentile £366 £438 £396
90th Percentile £438 £584 £589
UK excluding London median daily rate £180 £210 £208
% change year-on-year -14.29% +1.20% +3.75%
Number of hourly rates quoted 68 28 31
10th Percentile £13.12 £17.29 £11.00
25th Percentile £13.50 £21.24 £15.42
Median hourly rate £20.75 £22.14 £21.00
Median % change year-on-year -6.28% +5.43% -1.59%
75th Percentile £23.00 £27.63 £23.75
90th Percentile £25.15 £32.57 -
UK excluding London median hourly rate £18.72 £22.14 £18.86
% change year-on-year -15.45% +17.39% +14.30%

All Contract IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 38,954 27,938 41,468
% of contract IT jobs with a recognized job title 91.91% 92.92% 92.91%
Number of daily rates quoted 24,406 17,829 27,199
10th Percentile £310 £294 £270
25th Percentile £409 £406 £406
Median daily rate (50th Percentile) £500 £525 £525
Median % change year-on-year -4.76% - -4.40%
75th Percentile £613 £638 £638
90th Percentile £721 £738 £738
UK excluding London median daily rate £480 £475 £485
% change year-on-year +1.05% -2.06% -3.00%
Number of hourly rates quoted 2,403 873 2,490
10th Percentile £14.67 £15.66 £13.00
25th Percentile £19.00 £21.24 £16.25
Median hourly rate £34.50 £33.40 £32.50
Median % change year-on-year +3.29% +2.77% -19.93%
75th Percentile £65.00 £65.00 £60.00
90th Percentile £75.00 £76.25 £71.87
UK excluding London median hourly rate £33.17 £32.50 £32.50
% change year-on-year +2.06% - -15.58%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of contract IT job postings featuring 'Support Analyst' in the job title relative to all contract IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Daily Rate Trend

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK.

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Support Analyst over the 6 months to 8 March 2026.

Daily rate histogram for Support Analyst in the UK

Support Analyst
Hourly Rate Trend

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK.

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Analyst over the 6 months to 8 March 2026.

Hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 17 Contract Job Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 6 months to 8 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +10 316 £229 -8.50% 109
UK excluding London +27 265 £180 -14.29% 100
London -59 82 £300 -4.00% 28
North of England -22 75 £173 -24.51% 13
Work from Home -11 73 £250 -14.53% 48
East of England +24 59 £173 -4.17% 16
South East -3 53 £179 -28.76% 38
North West -2 46 £173 -17.86% 8
Midlands -68 23 £155 - 16
North East +7 20 £120 -56.36%
South West -15 19 £275 +29.41% 10
West Midlands -53 17 £153 +1.67% 10
Wales +5 14 £290 +52.63% 2
Scotland +7 13 £260 +36.13% 7
Northern Ireland +2 9 £180 +12.50% 1
Yorkshire -70 9 £290 +28.89% 5
East Midlands -33 6 £213 +15.65% 5

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 8 March 2026, Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads featuring Support Analyst in the job title.

1 157 (43.49%) Windows
2 120 (33.24%) Microsoft
3 105 (29.09%) Microsoft 365
4 103 (28.53%) Active Directory
5 101 (27.98%) Customer Service
6 82 (22.71%) Problem-Solving
7 64 (17.73%) ITIL
8 55 (15.24%) Azure
9 47 (13.02%) Windows 10
10 39 (10.80%) Microsoft Office
11 37 (10.25%) Security Cleared
12 36 (9.97%) Degree
12 36 (9.97%) Incident Management
13 35 (9.70%) Service Delivery
14 34 (9.42%) ITSM
15 33 (9.14%) SC Cleared
16 30 (8.31%) Asset Management
16 30 (8.31%) Wi-Fi
17 29 (8.03%) Windows Server
18 27 (7.48%) Microsoft Exchange
19 26 (7.20%) Entra ID
20 25 (6.93%) Service Management
21 23 (6.37%) Problem Management
21 23 (6.37%) ServiceNow
21 23 (6.37%) SQL
22 22 (6.09%) SLA
22 22 (6.09%) VPN
23 20 (5.54%) Apple
23 20 (5.54%) Mobile Device Management
24 19 (5.26%) Change Management

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 27 (7.48%) Microsoft Exchange
2 19 (5.26%) SharePoint
3 6 (1.66%) Skype for Business
4 4 (1.11%) Mattermost
5 3 (0.83%) Apache
6 2 (0.55%) CMS
6 2 (0.55%) Confluence
6 2 (0.55%) Exchange Server 2013
6 2 (0.55%) IIS
6 2 (0.55%) Oracle Self-Service HR
6 2 (0.55%) Oracle Workflow
Applications
1 39 (10.80%) Microsoft Office
2 17 (4.71%) Microsoft Excel
3 7 (1.94%) Microsoft PowerPoint
4 4 (1.11%) Spreadsheet
5 2 (0.55%) Adobe Premiere
5 2 (0.55%) MS Visio
5 2 (0.55%) Oracle Smart View
6 1 (0.28%) Adobe Creative Suite
6 1 (0.28%) AutoCAD
Business Applications
1 6 (1.66%) Remedy ITSM
2 3 (0.83%) Dynamics CRM
2 3 (0.83%) SAP S/4HANA
3 2 (0.55%) ION MarketView
3 2 (0.55%) Loan IQ
3 2 (0.55%) Oracle Assets
3 2 (0.55%) Oracle Cash Management
3 2 (0.55%) Oracle Payables
3 2 (0.55%) Oracle Procure-to-Pay
3 2 (0.55%) Oracle Receivables
4 1 (0.28%) Demantra
4 1 (0.28%) Salesforce CRM
4 1 (0.28%) SAP CO
4 1 (0.28%) SAP FI
4 1 (0.28%) SAP FI/CO
Cloud Services
1 105 (29.09%) Microsoft 365
2 55 (15.24%) Azure
3 26 (7.20%) Entra ID
4 8 (2.22%) Dynamics 365
5 7 (1.94%) OneDrive
5 7 (1.94%) Power Platform
6 6 (1.66%) AWS
7 5 (1.39%) Power Automate
8 4 (1.11%) GCP
8 4 (1.11%) Slack
9 3 (0.83%) Azure DevOps
9 3 (0.83%) Google Workspace
9 3 (0.83%) SaaS
10 2 (0.55%) Adobe Creative Cloud
10 2 (0.55%) PowerApps
11 1 (0.28%) Mimecast
11 1 (0.28%) PaaS
11 1 (0.28%) Snowflake
Communications & Networking
1 30 (8.31%) Wi-Fi
2 22 (6.09%) VPN
3 18 (4.99%) LAN
4 14 (3.88%) DHCP
4 14 (3.88%) DNS
4 14 (3.88%) WAN
5 13 (3.60%) TCP/IP
6 12 (3.32%) Wireless
7 6 (1.66%) Firewall
7 6 (1.66%) PABX
7 6 (1.66%) Skype
7 6 (1.66%) Structured Cabling
7 6 (1.66%) VLAN
8 2 (0.55%) RS-232
8 2 (0.55%) Unified Communications
8 2 (0.55%) X.400
9 1 (0.28%) FTP
9 1 (0.28%) HTTP
9 1 (0.28%) NetScaler
9 1 (0.28%) Network Security
Database & Business Intelligence
1 10 (2.77%) Oracle Reports
2 7 (1.94%) Oracle Database
3 4 (1.11%) SQL Server
4 3 (0.83%) Tableau
5 2 (0.55%) Data Mart
5 2 (0.55%) Oracle BI Publisher
5 2 (0.55%) Power BI
6 1 (0.28%) Amazon Redshift
6 1 (0.28%) Data Warehouse
6 1 (0.28%) GIS
6 1 (0.28%) MS Access
6 1 (0.28%) MySQL
6 1 (0.28%) PostgreSQL
6 1 (0.28%) Qlik Sense
6 1 (0.28%) QlikView
Development Applications
1 12 (3.32%) JIRA
2 1 (0.28%) Postman
2 1 (0.28%) SoapUI
2 1 (0.28%) Tricentis qTest
General
1 117 (32.41%) Social Skills
2 60 (16.62%) Analytical Skills
3 33 (9.14%) Finance
4 27 (7.48%) Public Sector
5 15 (4.16%) Banking
6 13 (3.60%) Manufacturing
6 13 (3.60%) Retail
7 11 (3.05%) Inclusion and Diversity
8 10 (2.77%) Telecoms
9 8 (2.22%) Law
9 8 (2.22%) Organisational Skills
10 6 (1.66%) Documentation Skills
10 6 (1.66%) Investment Banking
11 5 (1.39%) Financial Institution
11 5 (1.39%) Legal
12 4 (1.11%) General Ledger
12 4 (1.11%) Marketing
12 4 (1.11%) Multimedia
13 3 (0.83%) Front Office
13 3 (0.83%) Local Government
Libraries, Frameworks & Software Standards
1 3 (0.83%) XML
2 2 (0.55%) CSS
2 2 (0.55%) Oracle Fusion
2 2 (0.55%) Web Services
3 1 (0.28%) JSON
3 1 (0.28%) LAMP
3 1 (0.28%) REST
3 1 (0.28%) SAP Fiori
3 1 (0.28%) SOAP
Miscellaneous
1 35 (9.70%) Onboarding
2 32 (8.86%) Management Information System
3 23 (6.37%) Self-Motivation
4 13 (3.60%) CMDB
5 12 (3.32%) Driving Licence
5 12 (3.32%) NHS
6 11 (3.05%) Smartphone
7 8 (2.22%) Data Centre
8 7 (1.94%) Video Conferencing
9 6 (1.66%) BYOD
10 5 (1.39%) Blackberry
10 5 (1.39%) Team-Oriented Environment
11 4 (1.11%) Fixed Income
11 4 (1.11%) Hedge funds
11 4 (1.11%) Virtual Team
12 3 (0.83%) Enterprise Software
13 2 (0.55%) Life Science
13 2 (0.55%) OTC Derivatives
13 2 (0.55%) Public Cloud
13 2 (0.55%) Renewable Energy
Operating Systems
1 157 (43.49%) Windows
2 47 (13.02%) Windows 10
3 29 (8.03%) Windows Server
4 17 (4.71%) Windows Server 2003
5 15 (4.16%) Linux
5 15 (4.16%) Windows Server 2016
6 12 (3.32%) Windows 7
7 8 (2.22%) Android
8 7 (1.94%) AIX
8 7 (1.94%) Apple iOS
8 7 (1.94%) Unix
9 5 (1.39%) Windows Server 2012
10 3 (0.83%) Mac OS
10 3 (0.83%) Windows Server 2019
Processes & Methodologies
1 101 (27.98%) Customer Service
2 82 (22.71%) Problem-Solving
3 64 (17.73%) ITIL
4 36 (9.97%) Incident Management
5 35 (9.70%) Service Delivery
6 34 (9.42%) ITSM
7 30 (8.31%) Asset Management
8 25 (6.93%) Service Management
9 23 (6.37%) Problem Management
10 20 (5.54%) Mobile Device Management
11 19 (5.26%) Change Management
11 19 (5.26%) Data Analysis
12 18 (4.99%) Continuous Improvement
12 18 (4.99%) Migration
13 17 (4.71%) Information Security
13 17 (4.71%) Proactive Monitoring
14 16 (4.43%) Time Management
15 15 (4.16%) Process Improvement
15 15 (4.16%) Root Cause Analysis
16 14 (3.88%) Decision-Making
Programming Languages
1 23 (6.37%) SQL
2 12 (3.32%) PowerShell
3 6 (1.66%) Shell Script
4 5 (1.39%) Java
5 3 (0.83%) Bash
5 3 (0.83%) C#
5 3 (0.83%) JavaScript
5 3 (0.83%) PL/SQL
6 2 (0.55%) Groovy
6 2 (0.55%) Python
7 1 (0.28%) Perl
7 1 (0.28%) PHP
7 1 (0.28%) T-SQL
Qualifications
1 37 (10.25%) Security Cleared
2 36 (9.97%) Degree
3 33 (9.14%) SC Cleared
4 18 (4.99%) Microsoft Certification
5 15 (4.16%) Microsoft Certified Professional
6 10 (2.77%) MCSE
7 8 (2.22%) A+ Certification
7 8 (2.22%) ITIL Certification
8 6 (1.66%) ECDL
8 6 (1.66%) HNC
8 6 (1.66%) HND
9 5 (1.39%) MCDST
10 4 (1.11%) Computer Science Degree
10 4 (1.11%) DV Cleared
11 3 (0.83%) ITIL Foundation Certificate
11 3 (0.83%) Network+ Certification
12 1 (0.28%) BPSS Clearance
12 1 (0.28%) CEH
12 1 (0.28%) CISSP
12 1 (0.28%) CompTIA Security+
Quality Assurance & Compliance
1 22 (6.09%) SLA
2 5 (1.39%) NIST
3 4 (1.11%) ISO/IEC 27001
3 4 (1.11%) PMO
4 3 (0.83%) Actionable Recommendations
4 3 (0.83%) GDPR
5 2 (0.55%) PCI DSS
6 1 (0.28%) Cyber Essentials
6 1 (0.28%) GRC
6 1 (0.28%) HIPAA
6 1 (0.28%) QA
System Software
1 103 (28.53%) Active Directory
2 4 (1.11%) Hyper-V
2 4 (1.11%) VMware Infrastructure
3 1 (0.28%) BitLocker
3 1 (0.28%) Firmware
3 1 (0.28%) Virtual Desktop
3 1 (0.28%) XenApp
3 1 (0.28%) XenDesktop
Systems Management
1 16 (4.43%) Microsoft Intune
2 13 (3.60%) SCCM
3 6 (1.66%) HP SiteScope
3 6 (1.66%) SCOM
4 5 (1.39%) Jamf Pro
5 4 (1.11%) Control-M
6 2 (0.55%) Ansible
7 1 (0.28%) ITRS Geneos
7 1 (0.28%) Kibana
Vendors
1 120 (33.24%) Microsoft
2 23 (6.37%) ServiceNow
3 20 (5.54%) Apple
4 19 (5.26%) Oracle
5 17 (4.71%) HP
6 15 (4.16%) MobileIron
7 11 (3.05%) Mitel
8 10 (2.77%) Cisco
9 9 (2.49%) Citrix
9 9 (2.49%) Splunk
10 8 (2.22%) Salesforce
10 8 (2.22%) SAP
11 7 (1.94%) IBM
12 6 (1.66%) Google
12 6 (1.66%) Remedy
13 5 (1.39%) Avaya
13 5 (1.39%) iManage
13 5 (1.39%) Meraki
13 5 (1.39%) Murex
14 4 (1.11%) Netskope