Support Analyst Contract Job Trends

Support Analyst
UK

The median Support Analyst daily rate in the UK is £300, according to job vacancies posted in the 6 months leading up to 18 September 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
18 Sep 2025
Same period 2024 Same period 2023
Rank 225 319 270
Rank change year-on-year +94 -49 +40
Contract jobs requiring a Support Analyst 417 253 454
As % of all contract jobs advertised in the UK 1.27% 0.66% 0.92%
As % of the Job Titles category 1.39% 0.71% 0.98%
Number of daily rates quoted 194 160 331
10th Percentile £167 £156 £156
25th Percentile £213 £183 £200
Median daily rate (50th Percentile) £300 £230 £350
Median % change year-on-year +30.43% -34.29% +45.83%
75th Percentile £431 £406 £575
90th Percentile £510 £500 £688
UK excluding London median daily rate £263 £200 £203
% change year-on-year +31.25% -1.23% -3.57%
Number of hourly rates quoted 82 11 25
10th Percentile £17.48 - £15.23
25th Percentile £22.03 £18.19 £17.50
Median hourly rate £23.67 £21.00 £20.00
Median % change year-on-year +12.69% +5.00% +5.26%
75th Percentile £31.00 £24.38 £26.00
90th Percentile £33.68 £25.30 £35.50
UK excluding London median hourly rate £24.62 £18.38 £19.00
% change year-on-year +33.99% -3.29% +4.97%

All Contract IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 30,003 35,798 46,379
% of contract IT jobs with a recognized job title 91.06% 92.95% 94.20%
Number of daily rates quoted 18,960 22,064 31,748
10th Percentile £278 £300 £300
25th Percentile £400 £413 £425
Median daily rate (50th Percentile) £500 £525 £530
Median % change year-on-year -4.76% -0.94% -3.64%
75th Percentile £623 £638 £650
90th Percentile £725 £750 £750
UK excluding London median daily rate £475 £500 £500
% change year-on-year -5.00% - -
Number of hourly rates quoted 1,577 1,684 1,483
10th Percentile £13.75 £14.73 £15.00
25th Percentile £17.30 £20.30 £19.06
Median hourly rate £25.15 £43.00 £44.50
Median % change year-on-year -41.51% -3.37% +71.15%
75th Percentile £52.50 £65.00 £65.00
90th Percentile £70.00 £75.00 £77.50
UK excluding London median hourly rate £25.15 £45.00 £43.00
% change year-on-year -44.11% +4.65% +95.45%

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Daily Rate Trend

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK.

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Support Analyst over the 6 months to 18 September 2025.

Daily rate histogram for Support Analyst in the UK

Support Analyst
Hourly Rate Trend

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK.

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Analyst over the 6 months to 18 September 2025.

Hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 17 Contract Job Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 6 months to 18 September 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +117 377 £300 +20.00% 137
UK excluding London +60 236 £263 +31.25% 125
London +87 164 £400 -3.03% 37
Work from Home +49 87 £400 +100.00% 62
North of England +19 65 £210 +3.70% 21
South East +37 50 £263 +16.67% 48
North West +14 41 £210 +3.70% 13
South West +44 39 £278 +1.09% 17
Midlands -11 35 £170 +3.03% 21
West Midlands 0 24 £216 +31.06% 10
East of England +23 23 £171 -2.84% 12
Yorkshire -9 20 £190 -13.08% 5
Northern Ireland +10 16 £143 -8.06% 2
East Midlands -7 11 £140 -17.65% 11
Wales +10 7 £300 +57.89% 1
North East -3 4 - - 3
Scotland -23 4 £488 +171.25% 6

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 18 September 2025, Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Support Analyst in the job title.

1 201 (48.20%) Microsoft
2 175 (41.97%) Social Skills
3 124 (29.74%) Active Directory
4 123 (29.50%) Problem-Solving
5 117 (28.06%) ITIL
6 115 (27.58%) Windows
7 108 (25.90%) Finance
8 87 (20.86%) Customer Service
9 73 (17.51%) Microsoft 365
10 67 (16.07%) Analytical Skills
11 64 (15.35%) ITSM
11 64 (15.35%) SQL
12 63 (15.11%) Microsoft Office
13 55 (13.19%) Service Management
14 50 (11.99%) ServiceNow
15 49 (11.75%) Degree
16 44 (10.55%) Problem Management
17 42 (10.07%) Security Cleared
18 38 (9.11%) Windows 10
19 37 (8.87%) PowerShell
20 36 (8.63%) SharePoint
21 35 (8.39%) Microsoft Excel
21 35 (8.39%) Citrix
22 34 (8.15%) SC Cleared
22 34 (8.15%) Azure
23 33 (7.91%) Project Management
23 33 (7.91%) Information Security
24 31 (7.43%) Splunk
24 31 (7.43%) Mobile Device Management
25 29 (6.95%) Skype

Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 36 (8.63%) SharePoint
2 28 (6.71%) Skype for Business
3 22 (5.28%) Microsoft Exchange
4 20 (4.80%) Mattermost
5 7 (1.68%) Confluence
5 7 (1.68%) Exchange Server 2013
6 2 (0.48%) IIS
Applications
1 63 (15.11%) Microsoft Office
2 35 (8.39%) Microsoft Excel
3 20 (4.80%) Microsoft PowerPoint
4 9 (2.16%) MS Visio
5 4 (0.96%) Spreadsheet
6 2 (0.48%) Oracle Smart View
7 1 (0.24%) Adobe Creative Suite
7 1 (0.24%) AutoCAD
7 1 (0.24%) Microsoft Project
Business Applications
1 18 (4.32%) Remedy ITSM
2 10 (2.40%) Unit4 Business World
3 5 (1.20%) Dynamics CRM
4 4 (0.96%) CA PPM
5 3 (0.72%) ION MarketView
5 3 (0.72%) Oracle Cash Management
5 3 (0.72%) Oracle ERP
5 3 (0.72%) Oracle Payables
5 3 (0.72%) Oracle Receivables
6 2 (0.48%) BondVision
6 2 (0.48%) Dynamics GP
6 2 (0.48%) iTrent
7 1 (0.24%) assyst
7 1 (0.24%) Bloomberg TOMS
7 1 (0.24%) Dynamics AX
7 1 (0.24%) NEC Housing
7 1 (0.24%) Oracle EBS
7 1 (0.24%) SAP S/4HANA
Cloud Services
1 73 (17.51%) Microsoft 365
2 34 (8.15%) Azure
3 24 (5.76%) OneDrive
4 20 (4.80%) Entra ID
5 14 (3.36%) Dynamics 365
6 6 (1.44%) AWS
7 5 (1.20%) Google Workspace
8 4 (0.96%) Power Platform
9 3 (0.72%) OCI
10 2 (0.48%) SaaS
10 2 (0.48%) Slack
10 2 (0.48%) WhatsApp
11 1 (0.24%) Amazon EC2
11 1 (0.24%) Amazon S3
11 1 (0.24%) Azure DevOps
11 1 (0.24%) Google Docs
11 1 (0.24%) Google Sheets
11 1 (0.24%) IaaS
11 1 (0.24%) Smartsheet
11 1 (0.24%) SuccessFactors
Communications & Networking
1 29 (6.95%) Skype
2 25 (6.00%) WebEx
3 23 (5.52%) TCP/IP
4 22 (5.28%) DHCP
4 22 (5.28%) DNS
5 15 (3.60%) LAN
6 14 (3.36%) Unified Communications
7 12 (2.88%) Firewall
7 12 (2.88%) Wi-Fi
8 8 (1.92%) Softphone
8 8 (1.92%) WAN
9 7 (1.68%) Remote Desktop
9 7 (1.68%) VPN
9 7 (1.68%) Wireless
10 6 (1.44%) IP Telephony
10 6 (1.44%) VLAN
11 5 (1.20%) Cisco IOS
11 5 (1.20%) PuTTY
11 5 (1.20%) WLAN
12 2 (0.48%) VoIP
Database & Business Intelligence
1 10 (2.40%) Oracle Reports
2 9 (2.16%) Relational Database
2 9 (2.16%) SQL Server
3 5 (1.20%) Oracle Database
4 4 (0.96%) Power BI
5 3 (0.72%) GIS
5 3 (0.72%) PostgreSQL
6 2 (0.48%) Elasticsearch
6 2 (0.48%) NoSQL
6 2 (0.48%) Tableau
7 1 (0.24%) Data Warehouse
7 1 (0.24%) MySQL
7 1 (0.24%) SQL Server Reporting Services
Development Applications
1 15 (3.60%) JIRA
2 3 (0.72%) Bitbucket
3 2 (0.48%) ScriptRunner
General
1 175 (41.97%) Social Skills
2 108 (25.90%) Finance
3 67 (16.07%) Analytical Skills
4 22 (5.28%) Banking
5 19 (4.56%) Public Sector
6 17 (4.08%) Manufacturing
7 15 (3.60%) Front Office
7 15 (3.60%) Inclusion and Diversity
8 12 (2.88%) Police
9 11 (2.64%) Financial Institution
9 11 (2.64%) Investment Banking
9 11 (2.64%) Organisational Skills
10 9 (2.16%) Local Government
11 8 (1.92%) Back Office
12 6 (1.44%) Documentation Skills
12 6 (1.44%) Telecoms
13 5 (1.20%) Presentation Skills
14 4 (0.96%) Arabic Language
14 4 (0.96%) Czech Language
14 4 (0.96%) Law
Libraries, Frameworks & Software Standards
1 7 (1.68%) XMPP
2 3 (0.72%) .NET
2 3 (0.72%) Oracle Fusion
2 3 (0.72%) Rendezvous
3 2 (0.48%) HTML
3 2 (0.48%) Middleware
3 2 (0.48%) Web Services
4 1 (0.24%) .NET Framework
4 1 (0.24%) FIX Protocol
4 1 (0.24%) LAMP
4 1 (0.24%) NumPy
4 1 (0.24%) Pandas
4 1 (0.24%) REST
4 1 (0.24%) SciPy
Miscellaneous
1 27 (6.47%) Management Information System
2 18 (4.32%) Driving Licence
2 18 (4.32%) iPad
3 17 (4.08%) iPhone
4 11 (2.64%) Onboarding
5 10 (2.40%) Blackberry
5 10 (2.40%) BYOD
6 9 (2.16%) Self-Motivation
7 8 (1.92%) Smartphone
7 8 (1.92%) Video Conferencing
8 7 (1.68%) Fixed Income
8 7 (1.68%) Foreign Exchange (FX)
9 5 (1.20%) Analytical Mindset
9 5 (1.20%) NHS
9 5 (1.20%) Virtual Team
10 3 (0.72%) Equities
10 3 (0.72%) SWIFT Messaging Network
10 3 (0.72%) Team-Oriented Environment
11 2 (0.48%) CMDB
11 2 (0.48%) Distributed Systems
Operating Systems
1 115 (27.58%) Windows
2 38 (9.11%) Windows 10
3 28 (6.71%) Linux
4 18 (4.32%) Mac OS
5 14 (3.36%) Windows Server
6 13 (3.12%) Apple iOS
7 10 (2.40%) Windows 7
8 9 (2.16%) Android
9 5 (1.20%) AIX
9 5 (1.20%) Windows Server 2003
9 5 (1.20%) Windows Server 2016
10 4 (0.96%) Unix
11 1 (0.24%) Windows Server 2019
Processes & Methodologies
1 123 (29.50%) Problem-Solving
2 117 (28.06%) ITIL
3 87 (20.86%) Customer Service
4 64 (15.35%) ITSM
5 55 (13.19%) Service Management
6 44 (10.55%) Problem Management
7 33 (7.91%) Information Security
7 33 (7.91%) Project Management
8 31 (7.43%) Mobile Device Management
9 28 (6.71%) Service Delivery
10 24 (5.76%) Change Management
10 24 (5.76%) Cybersecurity
11 22 (5.28%) Continuous Improvement
12 20 (4.80%) Workflow
13 19 (4.56%) Decision-Making
13 19 (4.56%) Proactive Monitoring
14 18 (4.32%) Process Improvement
15 17 (4.08%) Migration
16 16 (3.84%) Data Analysis
16 16 (3.84%) Stakeholder Management
Programming Languages
1 64 (15.35%) SQL
2 37 (8.87%) PowerShell
3 12 (2.88%) Python
4 2 (0.48%) C#
4 2 (0.48%) Groovy
4 2 (0.48%) JavaScript
4 2 (0.48%) ProC
5 1 (0.24%) C
5 1 (0.24%) X++
Qualifications
1 49 (11.75%) Degree
2 42 (10.07%) Security Cleared
3 34 (8.15%) SC Cleared
4 28 (6.71%) ITIL Certification
4 28 (6.71%) Microsoft Certification
5 14 (3.36%) MCP
6 11 (2.64%) A+ Certification
7 10 (2.40%) HND
8 7 (1.68%) HNC
9 5 (1.20%) CCNA
9 5 (1.20%) CCNP
9 5 (1.20%) Cisco Certification
9 5 (1.20%) Computer Science Degree
9 5 (1.20%) MCSE
10 3 (0.72%) DV Cleared
10 3 (0.72%) ITIL Foundation Certificate
10 3 (0.72%) MCDST
11 2 (0.48%) Tableau Certification
12 1 (0.24%) BPSS Clearance
12 1 (0.24%) CTC Cleared
Quality Assurance & Compliance
1 28 (6.71%) SLA
2 12 (2.88%) GDPR
3 8 (1.92%) PMO
4 5 (1.20%) Cyber Essentials
4 5 (1.20%) Data Quality
5 4 (0.96%) Accessibility
6 1 (0.24%) ISO 20022
6 1 (0.24%) PCI DSS
6 1 (0.24%) QA
System Software
1 124 (29.74%) Active Directory
2 7 (1.68%) BitLocker
2 7 (1.68%) Firmware
3 1 (0.24%) Hyper-V
3 1 (0.24%) VMware Infrastructure
3 1 (0.24%) vSphere
3 1 (0.24%) Xen
3 1 (0.24%) XenApp
Systems Management
1 28 (6.71%) SCCM
1 28 (6.71%) SCOM
2 21 (5.04%) HP SiteScope
3 19 (4.56%) Microsoft Intune
4 3 (0.72%) Ansible
4 3 (0.72%) BladeLogic
4 3 (0.72%) ITRS Geneos
5 2 (0.48%) Grafana
5 2 (0.48%) Kubernetes
5 2 (0.48%) Systems Management Server (SMS)
6 1 (0.24%) Active Directory Federation Services
6 1 (0.24%) Jamf Pro
Vendors
1 201 (48.20%) Microsoft
2 50 (11.99%) ServiceNow
3 35 (8.39%) Citrix
4 31 (7.43%) Splunk
5 27 (6.47%) Oracle
6 24 (5.76%) Cisco
7 23 (5.52%) Remedy
8 15 (3.60%) Sage
9 13 (3.12%) Apple
10 12 (2.88%) Bloomberg
11 10 (2.40%) MobileIron
11 10 (2.40%) Reuters
12 8 (1.92%) HP
13 7 (1.68%) Google
13 7 (1.68%) Red Hat
14 6 (1.44%) ION Trading
14 6 (1.44%) McAfee
14 6 (1.44%) Salesforce
14 6 (1.44%) SAP
14 6 (1.44%) Tradeweb