Support Analyst Contract Job Trends

Support Analyst
UK

The median Support Analyst daily rate in the UK is £260, according to job vacancies posted in the 6 months leading up to 25 January 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
25 Jan 2026
Same period 2025 Same period 2024
Rank 264 314 279
Rank change year-on-year +50 -35 +26
Contract jobs requiring a Support Analyst 381 231 358
As % of all contract jobs in the UK 1.01% 0.73% 0.81%
As % of the Job Titles category 1.10% 0.79% 0.87%
Number of daily rates quoted 186 133 256
10th Percentile £127 £175 £155
25th Percentile £165 £205 £189
Median daily rate (50th Percentile) £260 £250 £265
Median % change year-on-year +4.00% -5.66% +6.00%
75th Percentile £375 £430 £425
90th Percentile £450 £559 £575
UK excluding London median daily rate £180 £217 £225
% change year-on-year -17.12% -3.47% +7.14%
Number of hourly rates quoted 71 19 21
10th Percentile £13.50 £19.03 £14.00
25th Percentile £15.50 £21.13 £15.42
Median hourly rate £20.79 £24.50 £18.50
Median % change year-on-year -15.14% +32.43% -5.13%
75th Percentile £25.15 £30.34 £23.75
90th Percentile £31.40 £37.00 -
UK excluding London median hourly rate £18.87 £24.50 £17.50
% change year-on-year -22.98% +40.00% +7.69%

All Contract IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 34,647 29,282 41,206
% of contract IT jobs with a recognized job title 91.46% 92.85% 93.06%
Number of daily rates quoted 21,895 17,892 27,296
10th Percentile £300 £291 £275
25th Percentile £406 £408 £413
Median daily rate (50th Percentile) £500 £525 £525
Median % change year-on-year -4.76% - -4.55%
75th Percentile £618 £638 £638
90th Percentile £721 £738 £738
UK excluding London median daily rate £478 £480 £498
% change year-on-year -0.42% -3.62% -0.50%
Number of hourly rates quoted 2,062 868 2,070
10th Percentile £14.38 £15.92 £13.40
25th Percentile £18.50 £21.24 £17.54
Median hourly rate £28.50 £32.50 £37.88
Median % change year-on-year -12.31% -14.19% +11.40%
75th Percentile £61.18 £62.50 £62.50
90th Percentile £70.00 £74.13 £74.00
UK excluding London median hourly rate £27.21 £31.08 £40.00
% change year-on-year -12.45% -22.30% +35.59%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of contract IT job postings featuring 'Support Analyst' in the job title relative to all contract IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Daily Rate Trend

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK.

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Support Analyst over the 6 months to 25 January 2026.

Daily rate histogram for Support Analyst in the UK

Support Analyst
Hourly Rate Trend

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK.

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Analyst over the 6 months to 25 January 2026.

Hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 17 Contract Job Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 6 months to 25 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +35 343 £250 -3.85% 114
UK excluding London +48 266 £180 -17.12% 110
London -25 99 £370 +18.40% 26
North of England -4 85 £173 -23.33% 24
Work from Home +13 83 £250 -28.57% 51
North West +14 57 £173 -17.37% 9
South East +18 53 £220 -26.97% 30
East of England +32 50 £173 +6.15% 13
Midlands -45 27 £150 -18.92% 16
South West -19 22 £275 +19.57% 18
North East +5 21 £120 -56.36% 2
West Midlands -39 17 £153 -27.38% 6
Northern Ireland +7 13 £180 +14.29%
Wales +5 10 £290 +52.63% 1
East Midlands -33 10 £140 -17.65% 10
Yorkshire -53 7 £290 +28.89% 13
Scotland +4 6 £260 +36.48% 10

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 25 January 2026, Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads featuring Support Analyst in the job title.

1 154 (40.42%) Windows
2 149 (39.11%) Microsoft
3 120 (31.50%) Active Directory
4 104 (27.30%) Microsoft 365
5 96 (25.20%) Customer Service
5 96 (25.20%) Problem-Solving
6 90 (23.62%) ITIL
7 65 (17.06%) Azure
8 61 (16.01%) Microsoft Office
9 56 (14.70%) ITSM
10 55 (14.44%) Degree
11 50 (13.12%) Windows 10
12 43 (11.29%) Problem Management
13 39 (10.24%) Service Delivery
14 38 (9.97%) SQL
15 36 (9.45%) Service Management
16 35 (9.19%) Security Cleared
17 34 (8.92%) Information Security
18 31 (8.14%) Asset Management
18 31 (8.14%) SC Cleared
18 31 (8.14%) ServiceNow
18 31 (8.14%) Windows Server
19 30 (7.87%) Microsoft Exchange
20 28 (7.35%) Incident Management
20 28 (7.35%) SharePoint
20 28 (7.35%) Wi-Fi
21 26 (6.82%) Project Management
22 25 (6.56%) Change Management
22 25 (6.56%) Migration
22 25 (6.56%) PowerShell

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 30 (7.87%) Microsoft Exchange
2 28 (7.35%) SharePoint
3 21 (5.51%) Skype for Business
4 13 (3.41%) Mattermost
5 7 (1.84%) Exchange Server 2013
6 2 (0.52%) Apache
6 2 (0.52%) Confluence
6 2 (0.52%) IIS
7 1 (0.26%) Oracle Self-Service HR
7 1 (0.26%) Oracle Workflow
Applications
1 61 (16.01%) Microsoft Office
2 22 (5.77%) Microsoft Excel
3 16 (4.20%) Microsoft PowerPoint
4 8 (2.10%) MS Visio
5 3 (0.79%) Spreadsheet
6 2 (0.52%) Adobe Premiere
6 2 (0.52%) Oracle Smart View
7 1 (0.26%) Adobe Creative Suite
7 1 (0.26%) AutoCAD
7 1 (0.26%) Microsoft Project
Business Applications
1 19 (4.99%) Remedy ITSM
2 5 (1.31%) Dynamics CRM
3 3 (0.79%) SAP S/4HANA
3 3 (0.79%) Unit4 Business World
4 2 (0.52%) Dynamics GP
4 2 (0.52%) ION MarketView
5 1 (0.26%) Oracle Assets
5 1 (0.26%) Oracle Cash Management
5 1 (0.26%) Oracle Payables
5 1 (0.26%) Oracle Procure-to-Pay
5 1 (0.26%) Oracle Receivables
5 1 (0.26%) Salesforce CRM
5 1 (0.26%) SAP CO
5 1 (0.26%) SAP FI
5 1 (0.26%) SAP FI/CO
Cloud Services
1 104 (27.30%) Microsoft 365
2 65 (17.06%) Azure
3 19 (4.99%) Entra ID
3 19 (4.99%) OneDrive
4 9 (2.36%) Dynamics 365
5 6 (1.57%) AWS
6 5 (1.31%) Power Automate
6 5 (1.31%) Power Platform
7 4 (1.05%) GCP
7 4 (1.05%) Slack
8 3 (0.79%) Azure DevOps
8 3 (0.79%) Google Workspace
9 2 (0.52%) Adobe Creative Cloud
9 2 (0.52%) PowerApps
9 2 (0.52%) SaaS
9 2 (0.52%) WhatsApp
10 1 (0.26%) Mimecast
10 1 (0.26%) PaaS
10 1 (0.26%) Smartsheet
10 1 (0.26%) SuccessFactors
Communications & Networking
1 28 (7.35%) Wi-Fi
2 23 (6.04%) VPN
3 22 (5.77%) LAN
4 21 (5.51%) Skype
5 16 (4.20%) DHCP
5 16 (4.20%) DNS
5 16 (4.20%) TCP/IP
5 16 (4.20%) WAN
6 12 (3.15%) Wireless
7 6 (1.57%) PABX
7 6 (1.57%) Structured Cabling
7 6 (1.57%) Unified Communications
7 6 (1.57%) VLAN
8 5 (1.31%) Firewall
9 2 (0.52%) RS-232
9 2 (0.52%) X.400
10 1 (0.26%) HTTP
10 1 (0.26%) NetScaler
10 1 (0.26%) Network Security
10 1 (0.26%) VoIP
Database & Business Intelligence
1 12 (3.15%) Oracle Reports
2 9 (2.36%) Oracle Database
3 5 (1.31%) SQL Server
4 4 (1.05%) GIS
4 4 (1.05%) PostgreSQL
5 3 (0.79%) Tableau
6 1 (0.26%) Amazon Redshift
6 1 (0.26%) Oracle BI Publisher
6 1 (0.26%) Qlik Sense
6 1 (0.26%) QlikView
Development Applications
1 13 (3.41%) JIRA
2 1 (0.26%) Postman
2 1 (0.26%) SoapUI
2 1 (0.26%) Tricentis qTest
General
1 137 (35.96%) Social Skills
2 66 (17.32%) Analytical Skills
3 50 (13.12%) Finance
4 23 (6.04%) Public Sector
5 19 (4.99%) Manufacturing
6 13 (3.41%) Banking
6 13 (3.41%) Retail
7 12 (3.15%) Organisational Skills
8 11 (2.89%) Inclusion and Diversity
9 10 (2.62%) Telecoms
10 9 (2.36%) Local Government
11 6 (1.57%) Investment Banking
11 6 (1.57%) Legal
12 5 (1.31%) Financial Institution
13 4 (1.05%) Law
13 4 (1.05%) Multimedia
14 3 (0.79%) Back Office
14 3 (0.79%) General Ledger
14 3 (0.79%) Marketing
14 3 (0.79%) Police
Libraries, Frameworks & Software Standards
1 2 (0.52%) Web Services
1 2 (0.52%) XML
2 1 (0.26%) JSON
2 1 (0.26%) Oracle Fusion
2 1 (0.26%) REST
2 1 (0.26%) SAP Fiori
2 1 (0.26%) SOAP
Miscellaneous
1 37 (9.71%) Management Information System
2 26 (6.82%) Onboarding
3 21 (5.51%) Self-Motivation
4 20 (5.25%) Driving Licence
5 15 (3.94%) CMDB
6 14 (3.67%) NHS
7 11 (2.89%) Smartphone
8 10 (2.62%) Video Conferencing
9 7 (1.84%) BYOD
10 6 (1.57%) Blackberry
11 5 (1.31%) Data Centre
11 5 (1.31%) Team-Oriented Environment
12 4 (1.05%) Virtual Team
13 3 (0.79%) Enterprise Software
13 3 (0.79%) Hedge funds
14 2 (0.52%) Analytical Mindset
14 2 (0.52%) Fixed Income
14 2 (0.52%) iPad
14 2 (0.52%) iPhone
14 2 (0.52%) Renewable Energy
Operating Systems
1 154 (40.42%) Windows
2 50 (13.12%) Windows 10
3 31 (8.14%) Windows Server
4 18 (4.72%) Linux
5 17 (4.46%) Windows Server 2003
6 15 (3.94%) Windows Server 2016
7 12 (3.15%) Windows 7
8 9 (2.36%) AIX
8 9 (2.36%) Apple iOS
9 8 (2.10%) Android
10 5 (1.31%) Mac OS
10 5 (1.31%) Windows Server 2012
11 3 (0.79%) Unix
11 3 (0.79%) Windows Server 2019
Processes & Methodologies
1 96 (25.20%) Customer Service
1 96 (25.20%) Problem-Solving
2 90 (23.62%) ITIL
3 56 (14.70%) ITSM
4 43 (11.29%) Problem Management
5 39 (10.24%) Service Delivery
6 36 (9.45%) Service Management
7 34 (8.92%) Information Security
8 31 (8.14%) Asset Management
9 28 (7.35%) Incident Management
10 26 (6.82%) Project Management
11 25 (6.56%) Change Management
11 25 (6.56%) Migration
12 23 (6.04%) Continuous Improvement
13 20 (5.25%) Data Analysis
13 20 (5.25%) Mobile Device Management
13 20 (5.25%) Root Cause Analysis
13 20 (5.25%) Validation
14 17 (4.46%) Proactive Monitoring
15 15 (3.94%) Cybersecurity
Programming Languages
1 38 (9.97%) SQL
2 25 (6.56%) PowerShell
3 3 (0.79%) C#
3 3 (0.79%) JavaScript
3 3 (0.79%) Shell Script
4 2 (0.52%) Bash
5 1 (0.26%) PL/SQL
5 1 (0.26%) Python
Qualifications
1 55 (14.44%) Degree
2 35 (9.19%) Security Cleared
3 31 (8.14%) SC Cleared
4 19 (4.99%) ITIL Certification
4 19 (4.99%) Microsoft Certification
5 15 (3.94%) MCP
6 13 (3.41%) A+ Certification
6 13 (3.41%) HND
7 10 (2.62%) MCSE
8 9 (2.36%) HNC
9 6 (1.57%) ECDL
10 5 (1.31%) MCDST
11 4 (1.05%) Computer Science Degree
12 3 (0.79%) ITIL Foundation Certificate
12 3 (0.79%) Network+ Certification
13 1 (0.26%) CEH
13 1 (0.26%) CISM
13 1 (0.26%) CISSP
13 1 (0.26%) CompTIA Security+
13 1 (0.26%) DV Cleared
Quality Assurance & Compliance
1 24 (6.30%) SLA
2 7 (1.84%) PMO
3 6 (1.57%) GDPR
4 5 (1.31%) NIST
5 4 (1.05%) ISO/IEC 27001
6 3 (0.79%) Actionable Recommendations
7 2 (0.52%) PCI DSS
8 1 (0.26%) Cyber Essentials
8 1 (0.26%) GRC
8 1 (0.26%) HIPAA
8 1 (0.26%) QA
System Software
1 120 (31.50%) Active Directory
2 4 (1.05%) Hyper-V
2 4 (1.05%) VMware Infrastructure
3 1 (0.26%) BitLocker
3 1 (0.26%) Firmware
3 1 (0.26%) Virtual Desktop
3 1 (0.26%) XenApp
3 1 (0.26%) XenDesktop
Systems Management
1 23 (6.04%) Microsoft Intune
2 22 (5.77%) SCCM
3 21 (5.51%) HP SiteScope
3 21 (5.51%) SCOM
4 4 (1.05%) Jamf Pro
5 2 (0.52%) Ansible
5 2 (0.52%) Systems Management Server (SMS)
6 1 (0.26%) Kibana
Vendors
1 149 (39.11%) Microsoft
2 31 (8.14%) ServiceNow
3 23 (6.04%) Apple
3 23 (6.04%) Splunk
4 22 (5.77%) Oracle
5 19 (4.99%) Remedy
6 18 (4.72%) HP
7 16 (4.20%) Cisco
8 15 (3.94%) MobileIron
9 13 (3.41%) Citrix
10 9 (2.36%) Salesforce
11 7 (1.84%) IBM
11 7 (1.84%) SAP
12 6 (1.57%) Google
12 6 (1.57%) Mitel
13 5 (1.31%) Computacenter
13 5 (1.31%) iManage
14 4 (1.05%) Netskope
14 4 (1.05%) Reuters
14 4 (1.05%) VMware