Support Analyst Contract Job Trends

Support Analyst
UK

The median Support Analyst daily rate in the UK is £241, according to job vacancies posted in the 6 months leading up to 5 August 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
5 Aug 2026
Same period 2025 Same period 2024
Rank 379 219 347
Rank change year-on-year -160 +128 -78
Contract jobs requiring a Support Analyst 298 387 234
As % of all contract jobs in the UK 0.56% 1.18% 0.60%
As % of the Job Titles category 0.60% 1.29% 0.64%
Number of daily rates quoted 116 188 166
10th Percentile £159 £164 £150
25th Percentile £193 £205 £178
Median daily rate (50th Percentile) £241 £279 £225
Median % change year-on-year -13.53% +24.00% -26.23%
75th Percentile £400 £402 £400
90th Percentile £438 £510 £513
UK excluding London median daily rate £225 £263 £190
% change year-on-year -14.29% +38.16% -5.00%
Number of hourly rates quoted 66 74 17
10th Percentile £15.81 £17.48 £10.95
25th Percentile £15.93 £22.03 £17.00
Median hourly rate £17.73 £23.00 £18.38
Median % change year-on-year -22.93% +25.17% -15.71%
75th Percentile £22.50 £28.80 £21.50
90th Percentile £27.88 £33.53 £25.12
UK excluding London median hourly rate £17.73 £22.14 £18.27
% change year-on-year -19.94% +21.18% -13.90%

All Contract IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 49,279 30,093 36,428
% of contract IT jobs with a recognized job title 92.64% 91.45% 92.94%
Number of daily rates quoted 29,675 19,115 23,531
10th Percentile £330 £282 £300
25th Percentile £425 £400 £413
Median daily rate (50th Percentile) £525 £500 £525
Median % change year-on-year +5.00% -4.76% -2.33%
75th Percentile £625 £623 £638
90th Percentile £725 £725 £750
UK excluding London median daily rate £500 £475 £500
% change year-on-year +5.26% -5.00% -
Number of hourly rates quoted 3,419 1,494 2,063
10th Percentile £15.23 £13.60 £14.16
25th Percentile £21.14 £17.30 £20.12
Median hourly rate £42.50 £25.15 £43.00
Median % change year-on-year +68.99% -41.51% +1.18%
75th Percentile £67.99 £53.99 £65.00
90th Percentile £80.00 £73.10 £75.00
UK excluding London median hourly rate £44.10 £25.15 £43.90
% change year-on-year +75.33% -42.71% +17.07%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of contract IT job postings featuring 'Support Analyst' in the job title relative to all contract IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Daily Rate Trend

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK.

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Support Analyst over the 6 months to 5 August 2026.

Daily rate histogram for Support Analyst in the UK

Support Analyst
Hourly Rate Trend

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK.

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Analyst over the 6 months to 5 August 2026.

Hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 16 Contract Job Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 6 months to 5 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -167 266 £238 -14.57% 112
UK excluding London -109 202 £225 -14.29% 100
London -109 90 £281 -21.88% 24
Work from Home -66 71 £210 -47.43% 37
South East -57 52 £190 -27.62% 30
North of England -74 44 £295 +47.50% 28
North West -42 36 £295 +40.48% 17
East of England -7 32 £350 +104.68% 16
Midlands -66 26 £213 -1.73% 18
Scotland +3 22 £250 -41.86% 2
South West -65 20 £225 -19.06% 7
East Midlands +2 18 £181 +29.46% 8
Yorkshire -69 8 £348 +82.89% 8
West Midlands -78 8 £288 +9.52% 10
Wales -13 5 - - 2
Northern Ireland -6 1 - - 4

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 5 August 2026, Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads featuring Support Analyst in the job title.

1 103 (34.56%) Windows
2 99 (33.22%) Microsoft
3 92 (30.87%) Microsoft 365
4 88 (29.53%) Problem-Solving
5 75 (25.17%) Customer Service
6 72 (24.16%) ITIL
7 63 (21.14%) Active Directory
8 45 (15.10%) Azure
8 45 (15.10%) Entra ID
9 38 (12.75%) SharePoint
10 33 (11.07%) ITSM
10 33 (11.07%) Windows 10
11 30 (10.07%) Microsoft Office
11 30 (10.07%) SQL
12 29 (9.73%) Degree
12 29 (9.73%) Incident Management
13 28 (9.40%) ServiceNow
14 24 (8.05%) Microsoft Intune
14 24 (8.05%) Migration
15 23 (7.72%) Service Management
16 22 (7.38%) Microsoft Excel
16 22 (7.38%) Service Delivery
17 21 (7.05%) Stakeholder Management
18 20 (6.71%) Root Cause Analysis
18 20 (6.71%) Wi-Fi
19 19 (6.38%) Microsoft Exchange
20 18 (6.04%) Microsoft Certification
20 18 (6.04%) SaaS
20 18 (6.04%) SC Cleared
20 18 (6.04%) Security Cleared

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 38 (12.75%) SharePoint
2 19 (6.38%) Microsoft Exchange
3 6 (2.01%) CMS
4 4 (1.34%) Confluence
5 2 (0.67%) Apache
5 2 (0.67%) SAS
6 1 (0.34%) CICS
6 1 (0.34%) Oracle Self-Service HR
6 1 (0.34%) Oracle Workflow
6 1 (0.34%) WebSphere
Applications
1 30 (10.07%) Microsoft Office
2 22 (7.38%) Microsoft Excel
3 12 (4.03%) Microsoft PowerPoint
4 8 (2.68%) AutoCAD
4 8 (2.68%) Revit
5 3 (1.01%) Spreadsheet
6 2 (0.67%) MS Visio
Business Applications
1 3 (1.01%) HFM
2 2 (0.67%) Loan IQ
2 2 (0.67%) Remedy ITSM
2 2 (0.67%) Unit4 Business World
3 1 (0.34%) Demantra
3 1 (0.34%) Dynamics CRM
3 1 (0.34%) Fidessa
3 1 (0.34%) Markit EDM
3 1 (0.34%) Oracle Assets
3 1 (0.34%) Oracle Cash Management
3 1 (0.34%) Oracle Payables
3 1 (0.34%) Oracle Procure-to-Pay
3 1 (0.34%) Oracle Receivables
3 1 (0.34%) Shopify
3 1 (0.34%) SunGard Martini
Cloud Services
1 92 (30.87%) Microsoft 365
2 45 (15.10%) Azure
2 45 (15.10%) Entra ID
3 18 (6.04%) SaaS
4 14 (4.70%) OneDrive
5 10 (3.36%) AWS
6 7 (2.35%) Power Platform
7 4 (1.34%) Microsoft Copilot
8 3 (1.01%) Datadog
8 3 (1.01%) Dynamics 365
8 3 (1.01%) IaaS
9 2 (0.67%) Amazon CloudWatch
9 2 (0.67%) Amazon S3
9 2 (0.67%) AWS Lambda
9 2 (0.67%) Azure Sentinel
9 2 (0.67%) Power Automate
9 2 (0.67%) Serverless
9 2 (0.67%) Snowflake
10 1 (0.34%) Azure DevOps
10 1 (0.34%) Mimecast
Communications & Networking
1 20 (6.71%) Wi-Fi
2 17 (5.70%) VPN
3 12 (4.03%) DHCP
3 12 (4.03%) DNS
4 10 (3.36%) TCP/IP
5 7 (2.35%) LAN
6 5 (1.68%) Firewall
7 4 (1.34%) Wireless
8 3 (1.01%) PSTN
8 3 (1.01%) Remote Desktop
8 3 (1.01%) WinSCP
9 2 (0.67%) FTP
9 2 (0.67%) Internet
10 1 (0.34%) FIX Connectivity
10 1 (0.34%) IP Telephony
10 1 (0.34%) Kerberos
10 1 (0.34%) Network Security
10 1 (0.34%) Skype
10 1 (0.34%) VoIP
10 1 (0.34%) WAN
Database & Business Intelligence
1 11 (3.69%) SQL Server
2 6 (2.01%) Power BI
3 3 (1.01%) Data Mart
3 3 (1.01%) Relational Database
4 2 (0.67%) Amazon Redshift
4 2 (0.67%) MySQL
4 2 (0.67%) Power Query
4 2 (0.67%) PowerPivot
5 1 (0.34%) Db2
5 1 (0.34%) GIS
5 1 (0.34%) KDB
5 1 (0.34%) MS Access
5 1 (0.34%) Oracle BI Publisher
Development Applications
1 17 (5.70%) JIRA
2 3 (1.01%) Git
2 3 (1.01%) Oracle Forms
3 1 (0.34%) Subversion
3 1 (0.34%) Visual Studio
General
1 122 (40.94%) Social Skills
2 44 (14.77%) Finance
3 39 (13.09%) Analytical Skills
4 17 (5.70%) Law
5 16 (5.37%) Banking
6 14 (4.70%) Public Sector
6 14 (4.70%) Telecoms
7 13 (4.36%) Organisational Skills
8 12 (4.03%) Manufacturing
9 10 (3.36%) Retail
10 6 (2.01%) Inclusion and Diversity
11 5 (1.68%) Documentation Skills
12 4 (1.34%) Front Office
12 4 (1.34%) Legal
13 3 (1.01%) Investment Banking
14 2 (0.67%) Automotive
14 2 (0.67%) Back Office
14 2 (0.67%) Financial Institution
14 2 (0.67%) Military
15 1 (0.34%) Aerospace
Libraries, Frameworks & Software Standards
1 9 (3.02%) .NET
2 4 (1.34%) Oracle Fusion
3 3 (1.01%) ASP.NET
4 2 (0.67%) CSS
4 2 (0.67%) FIX Protocol
4 2 (0.67%) HTML
4 2 (0.67%) LAMP
5 1 (0.34%) HTML5
5 1 (0.34%) JSON
5 1 (0.34%) LDAP
5 1 (0.34%) Software Packaging
5 1 (0.34%) Web Services
5 1 (0.34%) WebSphere MQ
5 1 (0.34%) XML
Miscellaneous
1 38 (12.75%) Onboarding
2 15 (5.03%) Video Conferencing
3 12 (4.03%) Enterprise Software
4 9 (3.02%) FMCG
5 6 (2.01%) Self-Motivation
6 5 (1.68%) Driving Licence
6 5 (1.68%) Management Information System
7 4 (1.34%) iPhone
8 3 (1.01%) Data Centre
8 3 (1.01%) Fixed Income
9 2 (0.67%) Credit Risk
9 2 (0.67%) Derivative
9 2 (0.67%) Foreign Exchange (FX)
9 2 (0.67%) Housing Association
9 2 (0.67%) Legacy Systems
9 2 (0.67%) OTC Derivatives
9 2 (0.67%) PMI
10 1 (0.34%) Hybrid Cloud
10 1 (0.34%) Linux Command Line
10 1 (0.34%) PlayStation
Operating Systems
1 103 (34.56%) Windows
2 33 (11.07%) Windows 10
3 14 (4.70%) Linux
4 10 (3.36%) Android
5 9 (3.02%) Mac OS
5 9 (3.02%) Windows Server
6 8 (2.68%) Unix
7 6 (2.01%) Apple iOS
8 3 (1.01%) Windows Server 2019
9 1 (0.34%) Windows 7
9 1 (0.34%) Windows Server 2003
9 1 (0.34%) Windows Server 2016
9 1 (0.34%) zOS
Processes & Methodologies
1 88 (29.53%) Problem-Solving
2 75 (25.17%) Customer Service
3 72 (24.16%) ITIL
4 33 (11.07%) ITSM
5 29 (9.73%) Incident Management
6 24 (8.05%) Migration
7 23 (7.72%) Service Management
8 22 (7.38%) Service Delivery
9 21 (7.05%) Stakeholder Management
10 20 (6.71%) Root Cause Analysis
11 16 (5.37%) Computer Science
11 16 (5.37%) Data Migration
12 15 (5.03%) Validation
13 14 (4.70%) Continuous Improvement
13 14 (4.70%) CRM
13 14 (4.70%) Digital Transformation Programme
14 13 (4.36%) Change Management
14 13 (4.36%) Data Management
15 11 (3.69%) Data Analysis
15 11 (3.69%) Knowledge Transfer
Programming Languages
1 30 (10.07%) SQL
2 10 (3.36%) Java
3 9 (3.02%) PowerShell
4 6 (2.01%) Shell Script
5 5 (1.68%) C#
5 5 (1.68%) Python
6 4 (1.34%) PL/SQL
7 3 (1.01%) Groovy
7 3 (1.01%) VBScript
8 2 (0.67%) C++
8 2 (0.67%) Perl
8 2 (0.67%) PHP
9 1 (0.34%) C
9 1 (0.34%) COBOL
9 1 (0.34%) JavaScript
9 1 (0.34%) JCL
9 1 (0.34%) T-SQL
Qualifications
1 29 (9.73%) Degree
2 18 (6.04%) Microsoft Certification
2 18 (6.04%) SC Cleared
2 18 (6.04%) Security Cleared
3 16 (5.37%) Computer Science Degree
4 10 (3.36%) A+ Certification
4 10 (3.36%) Network+ Certification
5 4 (1.34%) DV Cleared
6 2 (0.67%) DBS Check
6 2 (0.67%) PMI Certification
7 1 (0.34%) BPSS Clearance
7 1 (0.34%) HNC
7 1 (0.34%) MCSA
7 1 (0.34%) MCSE
7 1 (0.34%) Microsoft Certified Professional
Quality Assurance & Compliance
1 10 (3.36%) SLA
2 8 (2.68%) PMO
3 2 (0.67%) QA
4 1 (0.34%) P3O
System Software
1 63 (21.14%) Active Directory
2 4 (1.34%) Virtual Desktop
3 2 (0.67%) VMware Infrastructure
4 1 (0.34%) BitLocker
4 1 (0.34%) Firmware
Systems Management
1 24 (8.05%) Microsoft Intune
2 4 (1.34%) Control-M
2 4 (1.34%) SCCM
3 3 (1.01%) Jamf Pro
4 2 (0.67%) Grafana
5 1 (0.34%) AirWatch
5 1 (0.34%) Dell DRAC
5 1 (0.34%) Single Sign-On
5 1 (0.34%) vCenter Server
Vendors
1 99 (33.22%) Microsoft
2 28 (9.40%) ServiceNow
3 16 (5.37%) Meraki
4 15 (5.03%) Oracle
5 12 (4.03%) Avaya
5 12 (4.03%) Mitel
6 11 (3.69%) Adobe
7 10 (3.36%) Salesforce
8 8 (2.68%) Autodesk
8 8 (2.68%) Conga
8 8 (2.68%) DocuSign
8 8 (2.68%) MuleSoft
9 7 (2.35%) Bloomberg
10 6 (2.01%) SAP
11 5 (1.68%) Bomgar
11 5 (1.68%) Cisco
11 5 (1.68%) Murex
11 5 (1.68%) Splunk
12 4 (1.34%) Apple
12 4 (1.34%) HP