The median contractor rate for a Support Analyst was £250 per day in advertised job vacancies during the 3 months to 27 May 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Analyst
UK
3 months to
27 May 2017
Same period 2016 Same period 2015
Rank 204 177 121
Rank change year-on-year -27 -56  
Contract jobs requiring a Support Analyst 569 776 995
As % of all contract IT jobs advertised in the UK 1.25% 1.42% 1.83%
As % of the Job Titles category 1.32% 1.50% 1.93%
Number of daily rates quoted 332 455 530
Median daily rate £250 £250 £228
Median daily rate % change year-on-year - +9.89%  
90% offered a daily rate of more than £125 £130 £125
10% offered a daily rate of more than £470 £463 £450
UK excluding London median daily rate £210 £238 £220
% change year-on-year -11.57% +7.95%  
Number of hourly rates quoted 65 89 175
Median hourly rate £14.10 £15.00 £14.50
Median hourly rate % change year-on-year -6.00% +3.44%  
90% offered a hourly rate of more than £11.00 £10.90 £11.00
10% offered a hourly rate of more than £23.50 £23.00 £24.80
UK excluding London median hourly rate £14.00 £14.75 £13.46
% change year-on-year -5.08% +9.58%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 43166 51826 51615
As % of all contract IT job vacancies advertised in the UK 94.77% 95.00% 94.83%
Number of daily rates quoted 27868 33823 31848
Median daily rate £438 £425 £400
Median daily rate % change year-on-year +2.94% +6.25%  
90% offered a daily rate of more than £275 £260 £250
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £400 £400 £375
% change year-on-year - +6.66%  
Number of hourly rates quoted 1354 1494 2061
Median hourly rate £18.00 £18.00 £16.83
Median hourly rate % change year-on-year - +6.98%  
90% offered a hourly rate of more than £11.75 £11.00 £11.00
10% offered a hourly rate of more than £47.50 £43.57 £40.15
UK excluding London median hourly rate £17.77 £17.50 £16.16
% change year-on-year +1.54% +8.29%  

Support Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured Support Analyst in the job title.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Analyst.

Contractor daily rate trend for Support Analyst in the UK

Support Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Support Analyst over the 3 months to 27 May 2017.

Contractor daily rate histogram for Support Analyst in the UK

Support Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Analyst.

Contractor hourly rate trend for Support Analyst in the UK

Support Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Support Analyst over the 3 months to 27 May 2017.

Contractor hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 3 months to 27 May 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -25 524 £270 +8.00% 283
London -1 283 £325 +18.18% 112
South East -39 85 £210 -16.00% 46
City of London +14 62 £325 -1.51% 41
East of England -30 36 £185 - 28
North West +11 31 £168 -5.63% 22
South West +5 26 £210 +8.38% 17
Scotland +51 25 £174 -13.12% 13
Manchester 0 21 £147 -1.70% 16
Yorkshire +8 20 £183 -30.80% 22
West Midlands +2 20 £219 -15.86% 24
Hampshire +5 16 £160 -17.94% 8
East Midlands -8 16 £350 +47.36% 8
Buckinghamshire -14 16 £210 -10.63% 6
Surrey -18 16 £310 +24.00% 6
Oxfordshire -17 14 £150 -57.14% 7
Berkshire +23 13 £275 +27.90% 15
Glasgow +11 13 £185 -55.15% 7
Hertfordshire 0 12 £225 +32.35% 11
Milton Keynes -12 12 £219 -20.45% 3
Coventry +14 9 £171 +33.26% 4
North Yorkshire +5 9 £130 -55.17% 1
Essex -21 8 £138 -56.86% 3
Wiltshire +11 7 £208 -7.77% 1
Edinburgh +10 7 £150 -36.84% 3
Bedfordshire +1 7 £203 +44.64% 6
Oxford -4 7 £180 -10.25% 4
Derbyshire -11 7 £388 +55.00% 1
Westminster - 7 £220 -
West Sussex +15 6 £325 +20.93% 3

Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 27 May 2017, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Support Analyst in the job title.

1 554 (47.19%) Windows
2 366 (31.18%) Microsoft
3 322 (27.43%) Active Directory
4 285 (24.28%) SQL
5 264 (22.49%) Finance
6 256 (21.81%) Microsoft Office
7 235 (20.02%) ITIL
8 216 (18.40%) Windows 7
9 144 (12.27%) SQL Server
10 122 (10.39%) Oracle
10 122 (10.39%) Unix
11 119 (10.14%) Linux
12 117 (9.97%) Windows Server
13 112 (9.54%) Citrix
14 100 (8.52%) VMware
15 91 (7.75%) Banking
16 89 (7.58%) MS Exchange
17 88 (7.50%) SLA
18 84 (7.16%) Cisco
19 82 (6.98%) SCCM
20 80 (6.81%) Analytical Skills
21 78 (6.64%) Microsoft Excel
21 78 (6.64%) Security Cleared
21 78 (6.64%) PowerShell
22 77 (6.56%) Front Office
23 76 (6.47%) TCP/IP
23 76 (6.47%) Windows Server 2008
23 76 (6.47%) Incident Management
24 72 (6.13%) Service Management
24 72 (6.13%) Windows 10

Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 89 (7.58%) MS Exchange
2 63 (5.37%) IIS
3 60 (5.11%) SharePoint
4 42 (3.58%) Exchange Server 2010
5 39 (3.32%) Blackberry Enterprise Server
6 26 (2.21%) IBM Notes
7 25 (2.13%) WebSphere
8 23 (1.96%) Skype for Business
9 19 (1.62%) Exchange Server 2013
10 17 (1.45%) JBoss
11 14 (1.19%) Tomcat
12 13 (1.11%) BizTalk Server
13 12 (1.02%) WebLogic
14 9 (0.77%) Apache
14 9 (0.77%) CMS
14 9 (0.77%) Exchange Server 2003
15 8 (0.68%) Oracle Workflow
16 7 (0.60%) SharePoint 2013
17 6 (0.51%) Oracle Application Server
17 6 (0.51%) Oracle HTTP Server
Applications
1 256 (21.81%) Microsoft Office
2 78 (6.64%) Microsoft Excel
3 33 (2.81%) Microsoft PowerPoint
4 20 (1.70%) MS Visio
5 12 (1.02%) Microsoft Project
6 4 (0.34%) Spreadsheet
6 4 (0.34%) Stata
7 1 (0.085%) Acrobat
7 1 (0.085%) AutoCAD
Business Applications
1 23 (1.96%) Dynamics CRM
2 16 (1.36%) Oracle 11i
3 13 (1.11%) Oracle Applications
4 9 (0.77%) Global One
4 9 (0.77%) ION MarketView
5 7 (0.60%) Dynamics AX
5 7 (0.60%) Dynamics GP
5 7 (0.60%) Remedy ITSM
6 6 (0.51%) Demantra
6 6 (0.51%) SnowdropKCS
6 6 (0.51%) thinkFolio
7 5 (0.43%) Northgate Housing
8 3 (0.26%) Oracle EBS
8 3 (0.26%) Oracle EBS R12
8 3 (0.26%) Oracle Financials
8 3 (0.26%) Workday HCM
9 2 (0.17%) Changepoint
9 2 (0.17%) RMDS
9 2 (0.17%) SAP FI
9 2 (0.17%) SAP Oil and Gas
Cloud Services
1 66 (5.62%) Office 365
2 13 (1.11%) Microsoft Azure
3 10 (0.85%) G Suite
4 8 (0.68%) SaaS
5 5 (0.43%) GitHub
5 5 (0.43%) Google Drive
6 4 (0.34%) Amazon AWS
6 4 (0.34%) Google Play
6 4 (0.34%) Mimecast
7 3 (0.26%) OneDrive
8 2 (0.17%) Akamai
8 2 (0.17%) Azure Active Directory
8 2 (0.17%) Dynamics 365
8 2 (0.17%) IaaS
8 2 (0.17%) PaaS
9 1 (0.085%) Yammer
Communications & Networking
1 76 (6.47%) TCP/IP
2 67 (5.71%) LAN
3 51 (4.34%) VPN
4 49 (4.17%) WAN
5 48 (4.09%) Firewall
6 41 (3.49%) DNS
7 38 (3.24%) DHCP
7 38 (3.24%) Wireless
8 31 (2.64%) Internet
9 30 (2.56%) SAN
10 28 (2.39%) VoIP
11 13 (1.11%) OSPF
11 13 (1.11%) Skype
12 11 (0.94%) BGP
12 11 (0.94%) Network Security
13 10 (0.85%) Wi-Fi
14 9 (0.77%) iSCSI
15 8 (0.68%) Cisco ASA
15 8 (0.68%) VXLAN
16 7 (0.60%) Unified Communications
Database & Business Intelligence
1 144 (12.27%) SQL Server
2 56 (4.77%) Oracle Database
3 41 (3.49%) Relational Database
4 32 (2.73%) SQL Server Reporting Services
5 31 (2.64%) Oracle Database 10g
6 26 (2.21%) SQL Server 2005
7 25 (2.13%) SQL Server Integration Services
8 23 (1.96%) SQL Server 2012
9 19 (1.62%) Oracle Reports
10 18 (1.53%) Data Mart
11 16 (1.36%) SQL Server 2008
12 13 (1.11%) BusinessObjects
13 12 (1.02%) Crystal Reports
14 11 (0.94%) Data Warehouse
15 9 (0.77%) SQL Server Analysis Services
16 7 (0.60%) Oracle BI Publisher
16 7 (0.60%) Oracle9i Database
16 7 (0.60%) QlikView
16 7 (0.60%) SQL Server 2014
17 6 (0.51%) Oracle Database 11g
Development Applications
1 37 (3.15%) JIRA
2 12 (1.02%) Team Foundation Server
2 12 (1.02%) Visual Studio
3 10 (0.85%) Oracle Forms
4 9 (0.77%) Jenkins
5 8 (0.68%) TeamCity
6 6 (0.51%) Subversion
7 5 (0.43%) Ant
7 5 (0.43%) JDeveloper
8 4 (0.34%) Atlassian Bamboo
8 4 (0.34%) Git (software)
8 4 (0.34%) Toad
9 3 (0.26%) Sonatype Nexus
10 2 (0.17%) SQL Server Management Studio (SSMS)
11 1 (0.085%) Bugzilla
11 1 (0.085%) Hudson
11 1 (0.085%) IBM UrbanCode
11 1 (0.085%) MSBuild
11 1 (0.085%) MSI
11 1 (0.085%) Octopus Deploy
General
1 264 (22.49%) Finance
2 91 (7.75%) Banking
3 77 (6.56%) Front Office
4 43 (3.66%) Retail
5 40 (3.41%) Legal
6 38 (3.24%) Manufacturing
7 32 (2.73%) Back Office
8 27 (2.30%) Law
9 22 (1.87%) Telecoms
10 21 (1.79%) Investment Banking
11 20 (1.70%) Advertising
12 15 (1.28%) Publishing
13 11 (0.94%) Marketing
14 9 (0.77%) Automotive
14 9 (0.77%) Pharmaceutical
15 8 (0.68%) French Language
15 8 (0.68%) International Banking
16 7 (0.60%) Financial Institution
17 6 (0.51%) Billing
18 5 (0.43%) German Language
Libraries, Frameworks & Software Standards
1 35 (2.98%) .NET
2 30 (2.56%) XML
3 22 (1.87%) Web Services
4 18 (1.53%) Murex MxML
5 12 (1.02%) ASP.NET
5 12 (1.02%) Middleware
6 11 (0.94%) .NET Framework
6 11 (0.94%) Rendezvous
7 10 (0.85%) XSLT
8 9 (0.77%) SAML
9 7 (0.60%) FIX Protocol
9 7 (0.60%) HTML
10 6 (0.51%) J2EE
10 6 (0.51%) Software Packaging
11 5 (0.43%) IBM Integration Bus
11 5 (0.43%) jQuery
11 5 (0.43%) XMPP
12 4 (0.34%) Node.js
12 4 (0.34%) WCF
12 4 (0.34%) WPF
Miscellaneous
1 80 (6.81%) Analytical Skills
2 55 (4.68%) Blackberry
3 43 (3.66%) Fixed Income
4 41 (3.49%) Foreign Exchange (FX)
5 37 (3.15%) Management Information System
6 33 (2.81%) Derivative
7 30 (2.56%) Data Centre
8 27 (2.30%) iPad
9 26 (2.21%) Smartphone
10 22 (1.87%) Equities
11 21 (1.79%) NHS
12 20 (1.70%) iPhone
13 19 (1.62%) CMDB
13 19 (1.62%) Interest Rate Derivative
14 17 (1.45%) Computer Science
15 15 (1.28%) SWIFT
16 14 (1.19%) Fat Client
16 14 (1.19%) Thin Client
16 14 (1.19%) Video Conferencing
17 13 (1.11%) Market Risk
Operating Systems
1 554 (47.19%) Windows
2 216 (18.40%) Windows 7
3 122 (10.39%) Unix
4 119 (10.14%) Linux
5 117 (9.97%) Windows Server
6 76 (6.47%) Windows Server 2008
7 72 (6.13%) Windows 10
8 59 (5.03%) Windows Server 2012
9 53 (4.51%) Windows 8
10 46 (3.92%) Windows Server 2003
11 44 (3.75%) Windows XP
12 37 (3.15%) Android
13 34 (2.90%) Apple iOS
14 20 (1.70%) Mac OS X
15 12 (1.02%) Solaris
16 11 (0.94%) Red Hat Enterprise Linux
17 10 (0.85%) HPUX
18 8 (0.68%) CentOS
19 6 (0.51%) AIX
19 6 (0.51%) Windows Mobile
Processes & Methodologies
1 235 (20.02%) ITIL
2 76 (6.47%) Incident Management
3 72 (6.13%) Service Management
4 60 (5.11%) Problem Management
5 59 (5.03%) Change Management
6 50 (4.26%) Migration
7 39 (3.32%) Asset Management
7 39 (3.32%) Release Management
8 36 (3.07%) CRM
9 32 (2.73%) Business Intelligence
10 31 (2.64%) ITIL V3
11 30 (2.56%) Service Delivery
12 29 (2.47%) Change Control
13 28 (2.39%) Configuration Management
13 28 (2.39%) Disaster Recovery
13 28 (2.39%) Project Management
13 28 (2.39%) Workflow
14 26 (2.21%) ITSM
15 25 (2.13%) Business Analysis
16 24 (2.04%) Stakeholder Management
Programming Languages
1 285 (24.28%) SQL
2 78 (6.64%) PowerShell
3 47 (4.00%) Perl
4 44 (3.75%) Python
5 43 (3.66%) Java
6 37 (3.15%) C#
6 37 (3.15%) PL/SQL
7 26 (2.21%) T-SQL
8 25 (2.13%) JavaScript
9 19 (1.62%) VBScript
10 14 (1.19%) Bash Shell
10 14 (1.19%) VBA
11 11 (0.94%) R
11 11 (0.94%) VB
12 10 (0.85%) C++
13 9 (0.77%) Shell Script
14 6 (0.51%) C
14 6 (0.51%) PHP
15 5 (0.43%) Korn
16 4 (0.34%) MATLAB
Qualifications
1 78 (6.64%) Security Cleared
2 59 (5.03%) Microsoft Certification
3 49 (4.17%) ITIL Certification
4 44 (3.75%) Degree
5 41 (3.49%) SC Cleared
6 37 (3.15%) MCP
7 27 (2.30%) MCSE
8 20 (1.70%) CCNA
8 20 (1.70%) Cisco Certification
9 15 (1.28%) MCSA
10 14 (1.19%) CCNP
11 12 (1.02%) DV Cleared
12 11 (0.94%) Computer Science Degree
13 10 (0.85%) BPSS Clearance
14 8 (0.68%) MCITP
15 7 (0.60%) A+ Certification
15 7 (0.60%) MOS
16 6 (0.51%) CTC Cleared
16 6 (0.51%) ISEB
16 6 (0.51%) MCDST
Quality Assurance & Compliance
1 88 (7.50%) SLA
2 31 (2.64%) PMO
3 13 (1.11%) Disclosure Scotland
4 7 (0.60%) Data Quality
4 7 (0.60%) ISO 9001
4 7 (0.60%) SEPA
5 5 (0.43%) HL7
6 4 (0.34%) Dodd-Frank
6 4 (0.34%) MiFID
6 4 (0.34%) QA
7 3 (0.26%) ISO/IEC 27001
8 2 (0.17%) Sarbanes-Oxley
9 1 (0.085%) Cyber Essentials
9 1 (0.085%) GDPR
9 1 (0.085%) GxP
9 1 (0.085%) P3O
9 1 (0.085%) PCI DSS
System Software
1 322 (27.43%) Active Directory
2 63 (5.37%) VMware Infrastructure
3 31 (2.64%) Hyper-V
4 29 (2.47%) Virtual Desktop
5 26 (2.21%) vSphere
6 21 (1.79%) XenApp
7 14 (1.19%) VMware ESXi
7 14 (1.19%) XenDesktop
8 8 (0.68%) Virtual Machines
9 7 (0.60%) Virtual Servers
10 5 (0.43%) Microsoft App-V
10 5 (0.43%) Microsoft Virtual Server
11 3 (0.26%) ISA Server
11 3 (0.26%) Oracle RAC
11 3 (0.26%) Terminal Services
12 2 (0.17%) Firmware
12 2 (0.17%) Forefront TMG
12 2 (0.17%) UAG
12 2 (0.17%) XenServer
13 1 (0.085%) KVM
Systems Management
1 82 (6.98%) SCCM
2 16 (1.36%) WSUS
3 15 (1.28%) SCOM
4 14 (1.19%) NetBackup
5 12 (1.02%) Control-M
5 12 (1.02%) Norton AntiVirus
6 9 (0.77%) TIBCO Hawk
7 7 (0.60%) Nagios
8 6 (0.51%) Oracle Identity Management
8 6 (0.51%) Oracle Identity Manager
8 6 (0.51%) SCOrch
9 5 (0.43%) AirWatch
9 5 (0.43%) Dollar Universe
9 5 (0.43%) ITRS Geneos
9 5 (0.43%) Microsoft Clustering
9 5 (0.43%) Puppet
10 4 (0.34%) Backup Exec
10 4 (0.34%) BMC PATROL
10 4 (0.34%) SCSM
10 4 (0.34%) Tivoli
Vendors
1 366 (31.18%) Microsoft
2 122 (10.39%) Oracle
3 112 (9.54%) Citrix
4 100 (8.52%) VMware
5 84 (7.16%) Cisco
6 40 (3.41%) HP
7 36 (3.07%) Murex
8 34 (2.90%) Google
9 30 (2.56%) Sybase
10 28 (2.39%) Apple
10 28 (2.39%) SAP
11 26 (2.21%) Lotus
12 23 (1.96%) Symantec
13 20 (1.70%) Dell
13 20 (1.70%) IBM
13 20 (1.70%) Remedy
14 16 (1.36%) LANDesk
15 15 (1.28%) ION Trading
16 14 (1.19%) NetApp
17 13 (1.11%) TIBCO
Hertfordshire
Venn Group
Rate: £12 - £14 Per Hour
Posted: 22 hours ago
City, London
Ashdown IT
Rate: £120 - £130 per day
Posted: Yesterday
Glasgow, Lanarkshire
Harvey Nash plc
Posted: Yesterday
Berkshire
La Fosse Associates
Rate: £300 - £450 per annum
Posted: 3 days ago
London
Ashdown IT
Rate: £130 per day
Posted: Yesterday
Saffron Walden, Essex
HAYS INFORMATION TECHNOLOGY
Rate: £11.00 per hour
Posted: 20 hours ago
London
Elevate Direct
Rate: From £450 to £500 per day
Posted: 22 hours ago
Suffolk
HAYS INFORMATION TECHNOLOGY
Rate: £85.00 - £105.00 per day
Posted: 2 days ago
Berkshire
La Fosse Associates
Rate: £200 - £300 per day
Posted: 2 days ago
West Midlands
Venn Group
Rate: £25000 - £35000 Per Annum
Posted: 3 days ago
City, London
Verticality Ltd
Rate: £140 - £150 per day
Posted: 2 days ago
Bishop's Stortford, Hertfordshire
HAYS INFORMATION TECHNOLOGY
Rate: £11.00 per hour
Posted: 3 days ago
London
AMS contingency
Posted: 10 days ago
Kingston Upon Thames, Surrey
Ashdown IT
Rate: From £15 to £19 per hour Up to £19 per hour dependent on experience
Posted: 5 days ago
Central London / West End
Netresolve
Rate: £130 per day
Posted: 3 days ago
London
Certus Recruitment Group
Rate: 350-550 per Day
Posted: Yesterday
Belfast, County Antrim
Square One Resources
Rate: From £380 to £400 per day
Posted: 4 days ago
City, London
Austin Fraser
Rate: £280 - £300 per day
Posted: 2 days ago
Derby, Derbyshire
Lorien Resourcing
Rate: £8.25 per hour
Posted: 5 days ago
City, London
Harvey Nash plc
Rate: £300 - £350 per day + none
Posted: 3 days ago