Period
to 24 September 2017

The median contractor rate for a Support Analyst was £275 per day in advertised job vacancies during the 6 months to 24 September 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Analyst
UK
6 months to
24 Sep 2017
Same period 2016 Same period 2015
Rank 204 188 129
Rank change year-on-year -16 -59 -22
Contract jobs requiring a Support Analyst 1277 1505 2064
As % of all contract IT jobs advertised in the UK 1.31% 1.41% 1.81%
As % of the Job Titles category 1.38% 1.49% 1.90%
Number of daily rates quoted 742 907 1125
UK median daily rate £275 £233 £250
Median daily rate % change year-on-year +18.28% -7.00% +4.17%
10th Percentile £125 £120 £123
90th Percentile £500 £469 £488
UK excluding London median daily rate £220 £223 £250
% change year-on-year -1.12% -11.00% +17.65%
Number of hourly rates quoted 175 205 346
UK median hourly rate £15.50 £15.00 £15.00
Median hourly rate % change year-on-year +3.33% - -3.23%
10th Percentile £10.50 £10.35 £10.50
90th Percentile £28.90 £21.60 £23.75
UK excluding London median hourly rate £14.50 £14.50 £14.00
% change year-on-year - +3.57% -6.67%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 92282 101134 108382
% of contract IT jobs with a recognized job title 94.80% 94.81% 94.93%
Number of daily rates quoted 60383 66022 68661
UK median daily rate £438 £425 £400
Median daily rate % change year-on-year +2.94% +6.25% -
10th Percentile £263 £255 £245
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £390 £375
% change year-on-year +2.56% +4.00% +7.14%
Number of hourly rates quoted 2757 3174 4141
UK median hourly rate £19.00 £19.00 £17.86
Median hourly rate % change year-on-year - +6.38% +5.06%
10th Percentile £10.75 £10.39 £10.50
90th Percentile £48.75 £46.20 £43.75
UK excluding London median hourly rate £18.00 £18.50 £17.50
% change year-on-year -2.70% +5.71% +4.67%

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Analyst.

Contractor daily rate trend for Support Analyst in the UK

Support Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Support Analyst over the 6 months to 24 September 2017.

Contractor daily rate histogram for Support Analyst in the UK

Support Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Analyst.

Contractor hourly rate trend for Support Analyst in the UK

Support Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Support Analyst over the 6 months to 24 September 2017.

Contractor hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 6 months to 24 September 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -13 1183 £280 +19.15% 201
UK excluding London -14 651 £220 -1.12% 135
London 0 610 £350 +28.21% 71
South East -21 226 £225 - 30
North of England +14 108 £175 -19.08% 37
Midlands +12 98 £250 +25.00% 30
East of England -49 89 £200 -9.09% 14
North West +3 71 £175 +12.90% 22
Scotland +47 64 £185 -12.94% 5
South West -10 56 £250 +4.71% 19
East Midlands +25 55 £248 +23.75% 19
West Midlands -6 43 £325 +62.50% 11
Yorkshire -2 32 £220 -2.22% 12
Wales -11 8 £120 -57.71%
Northern Ireland -51 6 £167 -4.43%
North East +62 5 £193 -27.36% 3

Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 24 September 2017, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Support Analyst in the job title.

1 594 (46.52%) Windows
2 369 (28.90%) Microsoft
3 329 (25.76%) Active Directory
4 312 (24.43%) SQL
5 295 (23.10%) Finance
6 254 (19.89%) ITIL
7 213 (16.68%) Microsoft Office
7 213 (16.68%) Windows 7
8 151 (11.82%) Banking
9 150 (11.75%) Unix
10 138 (10.81%) Linux
11 132 (10.34%) Oracle
12 131 (10.26%) Windows Server
13 126 (9.87%) Office 365
14 121 (9.48%) SQL Server
15 115 (9.01%) Front Office
16 112 (8.77%) Citrix
17 105 (8.22%) VMware
18 102 (7.99%) Python
19 99 (7.75%) SLA
20 97 (7.60%) MS Exchange
21 92 (7.20%) Windows 10
22 89 (6.97%) Analytical Skills
23 86 (6.73%) Incident Management
24 78 (6.11%) Cisco
24 78 (6.11%) SCCM
25 74 (5.79%) Windows Server 2008
25 74 (5.79%) Service Management
26 73 (5.72%) Microsoft Excel
27 72 (5.64%) Security Cleared

Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 97 (7.60%) MS Exchange
2 55 (4.31%) SharePoint
3 47 (3.68%) IIS
4 41 (3.21%) Exchange Server 2010
5 37 (2.90%) Skype for Business
6 18 (1.41%) JBoss
7 17 (1.33%) IBM Notes
8 15 (1.17%) Blackberry Enterprise Server
8 15 (1.17%) Exchange Server 2007
9 11 (0.86%) Exchange Server 2013
10 10 (0.78%) Apache
10 10 (0.78%) Exchange Server 2003
11 9 (0.70%) SharePoint 2010
12 8 (0.63%) WebSphere
12 8 (0.63%) WildFly
13 7 (0.55%) Oracle Workflow
14 6 (0.47%) CMS
14 6 (0.47%) Tomcat
15 5 (0.39%) Confluence
15 5 (0.39%) SAS
Applications
1 213 (16.68%) Microsoft Office
2 73 (5.72%) Microsoft Excel
3 29 (2.27%) Microsoft PowerPoint
4 20 (1.57%) MS Visio
5 7 (0.55%) Spreadsheet
6 5 (0.39%) Microsoft Project
7 4 (0.31%) Stata
8 1 (0.078%) Adobe Illustrator
8 1 (0.078%) AutoCAD
8 1 (0.078%) CINEMA 4D
8 1 (0.078%) Photoshop
8 1 (0.078%) Vectorworks
Business Applications
1 19 (1.49%) ION MarketView
2 18 (1.41%) Dynamics CRM
3 13 (1.02%) Oracle EBS R12
4 12 (0.94%) Oracle EBS
4 12 (0.94%) thinkFolio
5 11 (0.86%) Global One
6 9 (0.70%) Oracle Financials
7 8 (0.63%) RMDS
8 7 (0.55%) Oracle Assets
8 7 (0.55%) Oracle General Ledger
8 7 (0.55%) Oracle Internet Expenses
8 7 (0.55%) Oracle iProcurement
8 7 (0.55%) Oracle Payables
8 7 (0.55%) Oracle Receivables
9 5 (0.39%) Dynamics AX
9 5 (0.39%) Oracle Applications
9 5 (0.39%) Oracle CRM
10 4 (0.31%) Actimize
10 4 (0.31%) Oracle 11i
10 4 (0.31%) Remedy ITSM
Cloud Services
1 126 (9.87%) Office 365
2 23 (1.80%) Microsoft Azure
3 12 (0.94%) Amazon AWS
4 9 (0.70%) FinancialForce.com
4 9 (0.70%) G Suite
5 6 (0.47%) Azure Active Directory
6 5 (0.39%) Google Drive
7 4 (0.31%) Google Play
8 3 (0.23%) Cloud Computing
8 3 (0.23%) Dynamics 365
8 3 (0.23%) Mimecast
9 2 (0.16%) Akamai
9 2 (0.16%) IaaS
9 2 (0.16%) SaaS
10 1 (0.078%) Adobe Creative Cloud
10 1 (0.078%) OneDrive
10 1 (0.078%) OpenShift
10 1 (0.078%) Sauce Labs
10 1 (0.078%) SuccessFactors
10 1 (0.078%) Yammer
Communications & Networking
1 71 (5.56%) DNS
2 60 (4.70%) TCP/IP
3 58 (4.54%) DHCP
4 51 (3.99%) Internet
4 51 (3.99%) LAN
5 36 (2.82%) WAN
6 33 (2.58%) Skype
7 30 (2.35%) Firewall
8 29 (2.27%) VPN
9 28 (2.19%) Wireless
10 20 (1.57%) VoIP
10 20 (1.57%) Wi-Fi
11 19 (1.49%) SAN
12 11 (0.86%) Intranet
12 11 (0.86%) Remote Desktop
13 9 (0.70%) Broadband
13 9 (0.70%) LDAP
13 9 (0.70%) WebEx
14 8 (0.63%) SMS
14 8 (0.63%) VLAN
Database & Business Intelligence
1 121 (9.48%) SQL Server
2 25 (1.96%) Oracle Database
3 24 (1.88%) Relational Database
4 21 (1.64%) SQL Server Reporting Services
5 18 (1.41%) BusinessObjects
6 11 (0.86%) SQL Server 2008
6 11 (0.86%) SQL Server Integration Services
7 9 (0.70%) Crystal Reports
7 9 (0.70%) Oracle Database 10g
7 9 (0.70%) SQL Server 2012
8 7 (0.55%) Oracle Reports
9 6 (0.47%) Data Warehouse
9 6 (0.47%) Oracle Discoverer
9 6 (0.47%) TimesTen
10 5 (0.39%) Data Mart
10 5 (0.39%) Oracle Database 11g
10 5 (0.39%) QlikView
10 5 (0.39%) SQL Server 2005
11 4 (0.31%) BusinessObjects Business Intelligence
11 4 (0.31%) MySQL
Development Applications
1 28 (2.19%) JIRA
2 8 (0.63%) Visual Studio
3 7 (0.55%) Git (software)
4 6 (0.47%) Jenkins
4 6 (0.47%) Team Foundation Server
5 5 (0.39%) Maven
6 4 (0.31%) IBM UrbanCode
6 4 (0.31%) Oracle APEX
7 3 (0.23%) Cucumber
7 3 (0.23%) Selenium
7 3 (0.23%) Toad
8 2 (0.16%) Atlassian Bamboo
8 2 (0.16%) Eclipse
8 2 (0.16%) HP UFT
8 2 (0.16%) JDeveloper
8 2 (0.16%) jMock
8 2 (0.16%) JUnit
8 2 (0.16%) Mockito
8 2 (0.16%) Oracle Forms
9 1 (0.078%) IntelliJ
General
1 295 (23.10%) Finance
2 151 (11.82%) Banking
3 115 (9.01%) Front Office
4 65 (5.09%) Investment Banking
5 50 (3.92%) Retail
6 28 (2.19%) Legal
7 26 (2.04%) Telecoms
8 21 (1.64%) Manufacturing
9 19 (1.49%) Law
10 18 (1.41%) Back Office
11 16 (1.25%) Pharmaceutical
12 15 (1.17%) Marketing
13 14 (1.10%) Billing
14 12 (0.94%) Automotive
15 10 (0.78%) Advertising
16 8 (0.63%) French Language
16 8 (0.63%) International Banking
16 8 (0.63%) Publishing
17 7 (0.55%) Prime Brokerage
18 5 (0.39%) General Ledger
Libraries, Frameworks & Software Standards
1 37 (2.90%) .NET
1 37 (2.90%) Rendezvous
2 29 (2.27%) Web Services
3 28 (2.19%) Middleware
4 27 (2.11%) XML
5 26 (2.04%) FIX Protocol
6 14 (1.10%) J2EE
7 12 (0.94%) HTML
8 9 (0.70%) Spring
9 8 (0.63%) ASP.NET
9 8 (0.63%) CSS
9 8 (0.63%) SOAP
10 5 (0.39%) Murex MxML
10 5 (0.39%) Node.js
11 4 (0.31%) Java EE
11 4 (0.31%) JSP
11 4 (0.31%) Software Packaging
11 4 (0.31%) XSLT
12 3 (0.23%) ASP.NET MVC
12 3 (0.23%) HTML5
Miscellaneous
1 89 (6.97%) Analytical Skills
2 68 (5.32%) Fixed Income
3 49 (3.84%) Foreign Exchange (FX)
4 41 (3.21%) Blackberry
5 39 (3.05%) Equities
6 38 (2.98%) Management Information System
7 37 (2.90%) Derivative
8 29 (2.27%) Client/Server
8 29 (2.27%) Smartphone
8 29 (2.27%) Video Conferencing
9 27 (2.11%) iPhone
10 24 (1.88%) Data Centre
11 22 (1.72%) Computer Science
12 17 (1.33%) iPad
13 15 (1.17%) NHS
14 14 (1.10%) Driving Licence
14 14 (1.10%) Hedge funds
14 14 (1.10%) SWIFT
15 13 (1.02%) CMDB
16 12 (0.94%) Fat Client
Operating Systems
1 594 (46.52%) Windows
2 213 (16.68%) Windows 7
3 150 (11.75%) Unix
4 138 (10.81%) Linux
5 131 (10.26%) Windows Server
6 92 (7.20%) Windows 10
7 74 (5.79%) Windows Server 2008
8 66 (5.17%) Windows Server 2012
9 41 (3.21%) Windows Server 2003
10 40 (3.13%) Windows 8
11 37 (2.90%) Apple iOS
12 34 (2.66%) Android
13 31 (2.43%) Windows XP
14 16 (1.25%) Mac OS X
15 11 (0.86%) Windows 2000 Server
16 9 (0.70%) Solaris
16 9 (0.70%) Windows Mobile
17 7 (0.55%) Red Hat Enterprise Linux
18 5 (0.39%) Mac OS
18 5 (0.39%) Windows Vista
Processes & Methodologies
1 254 (19.89%) ITIL
2 86 (6.73%) Incident Management
3 74 (5.79%) Service Management
4 70 (5.48%) Problem Management
5 55 (4.31%) Change Management
6 49 (3.84%) Asset Management
6 49 (3.84%) CRM
7 48 (3.76%) Migration
8 40 (3.13%) Electronic Trading
9 38 (2.98%) ITSM
10 33 (2.58%) Service Delivery
11 32 (2.51%) Project Management
11 32 (2.51%) Stakeholder Management
12 30 (2.35%) ITIL V3
13 29 (2.27%) Fault Analysis
13 29 (2.27%) Investment Management
14 27 (2.11%) Disaster Recovery
15 26 (2.04%) User Acceptance Testing
15 26 (2.04%) Workflow
16 25 (1.96%) Algorithmic Trading
Programming Languages
1 312 (24.43%) SQL
2 102 (7.99%) Python
3 71 (5.56%) PowerShell
4 61 (4.78%) Java
5 39 (3.05%) Perl
6 28 (2.19%) C++
7 23 (1.80%) Bash Shell
8 20 (1.57%) Shell Script
8 20 (1.57%) VBA
9 19 (1.49%) C#
10 18 (1.41%) Korn
10 18 (1.41%) PL/SQL
11 17 (1.33%) JavaScript
11 17 (1.33%) VB
12 9 (0.70%) T-SQL
13 8 (0.63%) R
14 7 (0.55%) PHP
14 7 (0.55%) VBScript
15 6 (0.47%) AWK
15 6 (0.47%) sed
Qualifications
1 72 (5.64%) Security Cleared
2 50 (3.92%) Microsoft Certification
2 50 (3.92%) SC Cleared
3 38 (2.98%) Degree
4 30 (2.35%) MCSE
5 28 (2.19%) ITIL Certification
6 23 (1.80%) MCP
7 20 (1.57%) MCSA
8 16 (1.25%) DV Cleared
9 13 (1.02%) A+ Certification
9 13 (1.02%) Computer Science Degree
10 11 (0.86%) CCNA
10 11 (0.86%) Cisco Certification
10 11 (0.86%) ITIL Foundation Certificate
11 10 (0.78%) Citrix Certification
12 8 (0.63%) CCNP
12 8 (0.63%) MCDST
12 8 (0.63%) Network+ Certification
12 8 (0.63%) VMware Certified Professional (VCP)
13 7 (0.55%) MCITP
Quality Assurance & Compliance
1 99 (7.75%) SLA
2 23 (1.80%) PMO
3 11 (0.86%) QA
4 9 (0.70%) Data Quality
5 6 (0.47%) SEPA
6 5 (0.39%) Disclosure Scotland
7 4 (0.31%) GDPR
7 4 (0.31%) ISO/IEC 27001
7 4 (0.31%) MiFID
8 3 (0.23%) PCI DSS
9 2 (0.16%) Sarbanes-Oxley
10 1 (0.078%) Dodd-Frank
10 1 (0.078%) GxP
10 1 (0.078%) IFRS
10 1 (0.078%) IFRS 9
10 1 (0.078%) ISO 9001
10 1 (0.078%) ISO/IEC 20000
10 1 (0.078%) P3O
System Software
1 329 (25.76%) Active Directory
2 52 (4.07%) VMware Infrastructure
3 25 (1.96%) Hyper-V
4 22 (1.72%) XenApp
5 16 (1.25%) Virtual Desktop
6 15 (1.17%) VMware ESXi
6 15 (1.17%) vSphere
7 13 (1.02%) XenDesktop
8 6 (0.47%) Virtual Servers
9 5 (0.39%) ISA Server
9 5 (0.39%) Terminal Services
9 5 (0.39%) Virtual Machines
10 3 (0.23%) Varnish
11 2 (0.16%) Microsoft Virtual Server
11 2 (0.16%) VMware Workstation
12 1 (0.078%) Citrix Presentation Server
12 1 (0.078%) Oracle RAC
12 1 (0.078%) Samba
12 1 (0.078%) Veritas Cluster Server
12 1 (0.078%) VMware Server
Systems Management
1 78 (6.11%) SCCM
2 31 (2.43%) TIBCO Hawk
3 10 (0.78%) Systems Management Server (SMS)
4 9 (0.70%) ITRS Geneos
4 9 (0.70%) NetBackup
5 8 (0.63%) AirWatch
6 7 (0.55%) DameWare
6 7 (0.55%) Norton AntiVirus
6 7 (0.55%) Puppet
6 7 (0.55%) Symantec Endpoint Protection
7 6 (0.47%) WSUS
8 5 (0.39%) Ansible
8 5 (0.39%) Backup Exec
9 4 (0.31%) Cisco Prime
9 4 (0.31%) Microsoft Clustering
9 4 (0.31%) Microsoft Intune
9 4 (0.31%) MOM
9 4 (0.31%) Opscode Chef
9 4 (0.31%) SCOrch
9 4 (0.31%) SCSM
Vendors
1 369 (28.90%) Microsoft
2 132 (10.34%) Oracle
3 112 (8.77%) Citrix
4 105 (8.22%) VMware
5 78 (6.11%) Cisco
6 52 (4.07%) HP
7 42 (3.29%) Apple
8 39 (3.05%) TIBCO
9 34 (2.66%) Remedy
10 31 (2.43%) SAP
11 30 (2.35%) Google
12 27 (2.11%) Bloomberg
13 26 (2.04%) ServiceNow
14 23 (1.80%) IBM
14 23 (1.80%) ION Trading
15 21 (1.64%) Reuters
15 21 (1.64%) Symantec
16 19 (1.49%) Sybase
17 17 (1.33%) Lotus
17 17 (1.33%) McAfee