Period
to 19 September 2018

The median contractor rate for a Support Analyst was £213 per day in advertised job vacancies during the 6 months to 19 September 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Analyst
UK
6 months to
19 Sep 2018
Same period 2017 Same period 2016
Rank 213 205 193
Rank change year-on-year -8 -12 -59
Contract jobs requiring a Support Analyst 1,337 1,282 1,498
As % of all contract IT jobs advertised in the UK 1.30% 1.30% 1.40%
As % of the Job Titles category 1.37% 1.37% 1.47%
Number of daily rates quoted 795 742 900
UK median daily rate £213 £275 £236
Median daily rate % change year-on-year -22.73% +16.40% -5.50%
10th Percentile £108 £125 £120
90th Percentile £500 £500 £475
UK excluding London median daily rate £185 £220 £220
% change year-on-year -15.91% - -12.00%
Number of hourly rates quoted 166 176 210
UK median hourly rate £16.00 £15.30 £14.93
Median hourly rate % change year-on-year +4.58% +2.48% -0.47%
10th Percentile £10.88 £10.50 £10.20
90th Percentile £26.75 £28.88 £21.00
UK excluding London median hourly rate £15.00 £14.50 £14.50
% change year-on-year +3.45% - +4.50%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 97,681 93,729 101,570
% of contract IT jobs with a recognized job title 94.77% 94.93% 94.88%
Number of daily rates quoted 64,134 61,203 66,369
UK median daily rate £450 £438 £425
Median daily rate % change year-on-year +2.86% +2.94% +6.25%
10th Percentile £269 £263 £255
90th Percentile £638 £625 £600
UK excluding London median daily rate £415 £400 £390
% change year-on-year +3.75% +2.56% +4.00%
Number of hourly rates quoted 3,170 2,824 3,150
UK median hourly rate £18.00 £18.70 £19.00
Median hourly rate % change year-on-year -3.74% -1.58% +5.56%
10th Percentile £11.00 £10.75 £10.25
90th Percentile £48.75 £48.75 £46.52
UK excluding London median hourly rate £17.50 £18.00 £18.75
% change year-on-year -2.78% -4.00% +7.14%

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Analyst.

Contractor daily rate trend for Support Analyst in the UK

Support Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Support Analyst over the 6 months to 19 September 2018.

Contractor daily rate histogram for Support Analyst in the UK

Support Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Analyst.

Contractor hourly rate trend for Support Analyst in the UK

Support Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Support Analyst over the 6 months to 19 September 2018.

Contractor hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 6 months to 19 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -13 1,216 £213 -24.11% 319
UK excluding London -3 695 £185 -15.91% 224
London +2 624 £250 -28.57% 108
South East -28 196 £175 -22.22% 62
North of England -1 123 £225 +28.57% 56
Midlands +8 109 £143 -43.00% 37
East of England +1 106 £160 -20.50% 23
Scotland -21 66 £132 -29.26% 8
East Midlands +20 65 £145 -41.41% 18
North West -30 59 £213 +21.43% 32
South West -4 55 £210 -16.00% 33
West Midlands -23 44 £140 -56.92% 19
Yorkshire +1 39 £220 - 15
Wales +4 31 £308 +156.25% 4
North East +17 25 £350 +81.82% 9
Northern Ireland +43 10 £248 +48.50%

Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 19 September 2018, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Support Analyst in the job title.

1 719 (53.78%) Windows
2 482 (36.05%) Active Directory
3 452 (33.81%) Microsoft
4 324 (24.23%) Microsoft Office
5 309 (23.11%) Finance
6 277 (20.72%) ITIL
7 255 (19.07%) SQL
8 253 (18.92%) Windows 10
9 242 (18.10%) Windows 7
10 234 (17.50%) Office 365
11 162 (12.12%) Unix
12 161 (12.04%) Windows Server
13 148 (11.07%) Linux
14 147 (10.99%) Citrix
15 127 (9.50%) SQL Server
16 122 (9.12%) Banking
17 118 (8.83%) SLA
18 117 (8.75%) MS Exchange
19 115 (8.60%) SCCM
20 113 (8.45%) VMware
21 98 (7.33%) Oracle
22 97 (7.26%) Problem-Solving
23 96 (7.18%) Cisco
24 95 (7.11%) Service Management
25 94 (7.03%) SharePoint
26 92 (6.88%) Apple
27 87 (6.51%) Incident Management
28 86 (6.43%) Apple iOS
29 85 (6.36%) Analytical Skills
29 85 (6.36%) Windows Server 2012

Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 117 (8.75%) MS Exchange
2 94 (7.03%) SharePoint
3 43 (3.22%) Exchange Server 2010
4 38 (2.84%) IIS
5 37 (2.77%) Skype for Business
6 22 (1.65%) WebSphere
7 20 (1.50%) Confluence
8 11 (0.82%) Exchange Server 2003
8 11 (0.82%) Exchange Server 2013
9 10 (0.75%) IBM Notes
9 10 (0.75%) MQSeries
10 9 (0.67%) BizTalk Server
10 9 (0.67%) SharePoint 2010
11 7 (0.52%) Tomcat
12 6 (0.45%) CMS
12 6 (0.45%) JBoss
12 6 (0.45%) WebLogic
13 5 (0.37%) SAS
13 5 (0.37%) WordPress
14 4 (0.30%) Exchange Server 2007
Applications
1 324 (24.23%) Microsoft Office
2 72 (5.39%) Microsoft Excel
3 27 (2.02%) Microsoft PowerPoint
4 9 (0.67%) InfoPath
4 9 (0.67%) Microsoft Project
5 8 (0.60%) MS Visio
6 5 (0.37%) CINEMA 4D
7 4 (0.30%) Spreadsheet
8 3 (0.22%) Acrobat
9 2 (0.15%) Adobe Captivate
10 1 (0.075%) Adobe Illustrator
10 1 (0.075%) Adobe Premiere
10 1 (0.075%) Photoshop
10 1 (0.075%) SOLIDWORKS
10 1 (0.075%) Windchill
Business Applications
1 19 (1.42%) Salesforce.com CRM
2 15 (1.12%) Dynamics AX
3 12 (0.90%) ION MarketView
4 11 (0.82%) Dynamics CRM
5 8 (0.60%) Temenos T24
5 8 (0.60%) thinkFolio
6 7 (0.52%) Bloomberg AIM
6 7 (0.52%) Sonata
7 6 (0.45%) Elite 3E
7 6 (0.45%) Remedy ITSM
7 6 (0.45%) Servitor
8 5 (0.37%) Dynamics NAV
9 4 (0.30%) Bloomberg TOMS
9 4 (0.30%) Carpe Diem
9 4 (0.30%) Line 500
9 4 (0.30%) Markit EDM
9 4 (0.30%) Unit4 Business World
10 3 (0.22%) Eikon
10 3 (0.22%) Magento
10 3 (0.22%) NetSuite
Cloud Services
1 234 (17.50%) Office 365
2 37 (2.77%) Microsoft Azure
3 13 (0.97%) G Suite
4 12 (0.90%) Azure Active Directory
5 10 (0.75%) Amazon AWS
5 10 (0.75%) Mimecast
5 10 (0.75%) SaaS
6 8 (0.60%) Dynamics 365
6 8 (0.60%) PaaS
7 7 (0.52%) IaaS
8 3 (0.22%) Adobe Creative Cloud
9 2 (0.15%) AWS Lambda
9 2 (0.15%) Cloud Computing
9 2 (0.15%) OneDrive
9 2 (0.15%) Serverless
10 1 (0.075%) Google Cloud Platform
10 1 (0.075%) Google Drive
10 1 (0.075%) Slack
10 1 (0.075%) SuccessFactors
Communications & Networking
1 73 (5.46%) LAN
2 70 (5.24%) DNS
3 67 (5.01%) TCP/IP
4 66 (4.94%) DHCP
5 59 (4.41%) VPN
6 56 (4.19%) WAN
7 55 (4.11%) Firewall
8 45 (3.37%) VoIP
9 38 (2.84%) Skype
10 37 (2.77%) Internet
11 23 (1.72%) Wireless
12 22 (1.65%) Cisco IOS
13 21 (1.57%) Remote Desktop
14 17 (1.27%) Wi-Fi
15 16 (1.20%) SAN
15 16 (1.20%) WebEx
16 12 (0.90%) Structured Cabling
17 10 (0.75%) SMS
17 10 (0.75%) VLAN
18 9 (0.67%) WLAN
Database & Business Intelligence
1 127 (9.50%) SQL Server
2 13 (0.97%) Oracle Database
2 13 (0.97%) Power BI
2 13 (0.97%) SQL Server 2008
3 12 (0.90%) Data Warehouse
4 10 (0.75%) SQL Server Reporting Services
5 8 (0.60%) Crystal Reports
5 8 (0.60%) Oracle Reports
5 8 (0.60%) SQL Server 2014
6 7 (0.52%) BusinessObjects
6 7 (0.52%) DB2
6 7 (0.52%) Relational Database
6 7 (0.52%) Spotfire
6 7 (0.52%) SQL Server Integration Services
7 6 (0.45%) MS Access
7 6 (0.45%) MySQL
7 6 (0.45%) SQL Server 2012
8 5 (0.37%) EDRMS
9 4 (0.30%) GIS
10 3 (0.22%) EDMS
Development Applications
1 33 (2.47%) JIRA
2 8 (0.60%) JIRA Agile
2 8 (0.60%) MSI
3 5 (0.37%) Oracle Forms
4 4 (0.30%) AdminStudio
4 4 (0.30%) Git (software)
4 4 (0.30%) GitLab
5 3 (0.22%) Artifactory
5 3 (0.22%) Team Foundation Server
6 2 (0.15%) Hudson
6 2 (0.15%) Oracle APEX
6 2 (0.15%) Subversion
6 2 (0.15%) Toad
6 2 (0.15%) Visual Studio
6 2 (0.15%) Visual Studio Team System
7 1 (0.075%) Dreamweaver
7 1 (0.075%) Eclipse
7 1 (0.075%) FitNesse
7 1 (0.075%) InstallShield
7 1 (0.075%) LoadRunner
General
1 309 (23.11%) Finance
2 122 (9.12%) Banking
3 74 (5.53%) Front Office
4 60 (4.49%) Law
5 34 (2.54%) Retail
6 32 (2.39%) Legal
7 31 (2.32%) Investment Banking
8 27 (2.02%) Back Office
9 23 (1.72%) Telecoms
10 21 (1.57%) Manufacturing
11 14 (1.05%) Advertising
12 12 (0.90%) Automotive
12 12 (0.90%) Billing
13 9 (0.67%) Financial Institution
13 9 (0.67%) Pharmaceutical
14 6 (0.45%) Marketing
14 6 (0.45%) Spanish Language
15 5 (0.37%) German Language
16 4 (0.30%) Publishing
17 3 (0.22%) General Ledger
Libraries, Frameworks & Software Standards
1 29 (2.17%) Middleware
2 23 (1.72%) .NET
3 18 (1.35%) HTML
4 16 (1.20%) XML
5 15 (1.12%) Web Services
6 14 (1.05%) FIX Protocol
7 13 (0.97%) CSS
7 13 (0.97%) Rendezvous
8 12 (0.90%) LDAP
9 9 (0.67%) jQuery
10 7 (0.52%) AngularJS
11 6 (0.45%) J2EE
11 6 (0.45%) Murex MxML
11 6 (0.45%) Spring
12 5 (0.37%) ISPF
12 5 (0.37%) RESTful
12 5 (0.37%) WebSphere MQ
13 4 (0.30%) HTML5
13 4 (0.30%) JDBC
13 4 (0.30%) SOAP
Miscellaneous
1 85 (6.36%) Analytical Skills
2 45 (3.37%) Fixed Income
2 45 (3.37%) Foreign Exchange (FX)
3 44 (3.29%) Blackberry
4 38 (2.84%) iPhone
5 32 (2.39%) Self-Motivation
5 32 (2.39%) Video Conferencing
6 28 (2.09%) iPad
7 24 (1.80%) Smartphone
8 23 (1.72%) Equities
9 22 (1.65%) Management Information System
10 18 (1.35%) Derivative
11 15 (1.12%) Driving Licence
12 13 (0.97%) CMDB
12 13 (0.97%) Computer Science
12 13 (0.97%) Data Centre
12 13 (0.97%) Life Science
13 12 (0.90%) Hedge funds
13 12 (0.90%) Replication
13 12 (0.90%) User Experience
Operating Systems
1 719 (53.78%) Windows
2 253 (18.92%) Windows 10
3 242 (18.10%) Windows 7
4 162 (12.12%) Unix
5 161 (12.04%) Windows Server
6 148 (11.07%) Linux
7 86 (6.43%) Apple iOS
8 85 (6.36%) Windows Server 2012
9 83 (6.21%) Windows Server 2008
10 63 (4.71%) Android
11 49 (3.66%) Windows 8
12 39 (2.92%) Mac OS X
13 34 (2.54%) Windows XP
14 33 (2.47%) Mac OS
15 30 (2.24%) Windows Server 2003
16 20 (1.50%) Red Hat Enterprise Linux
17 9 (0.67%) AIX
17 9 (0.67%) Solaris
17 9 (0.67%) VMS
17 9 (0.67%) zOS
Processes & Methodologies
1 277 (20.72%) ITIL
2 97 (7.26%) Problem-Solving
3 95 (7.11%) Service Management
4 87 (6.51%) Incident Management
5 55 (4.11%) Migration
6 53 (3.96%) Change Management
7 52 (3.89%) ITSM
8 50 (3.74%) Problem Management
8 50 (3.74%) Root Cause Analysis
9 49 (3.66%) Agile Software Development
10 46 (3.44%) Service Delivery
11 42 (3.14%) CRM
12 41 (3.07%) Asset Management
13 38 (2.84%) E-Commerce
14 33 (2.47%) Project Management
15 32 (2.39%) Workflow
16 31 (2.32%) Proactive Monitoring
17 28 (2.09%) Configuration Management
18 26 (1.94%) DevOps
18 26 (1.94%) Investment Management
Programming Languages
1 255 (19.07%) SQL
2 66 (4.94%) PowerShell
3 47 (3.52%) Java
4 27 (2.02%) Python
5 23 (1.72%) Perl
6 22 (1.65%) C#
7 21 (1.57%) PL/SQL
8 17 (1.27%) Bash Shell
9 16 (1.20%) JavaScript
9 16 (1.20%) T-SQL
10 15 (1.12%) Shell Script
11 13 (0.97%) VBA
12 12 (0.90%) C
13 9 (0.67%) JCL
13 9 (0.67%) VB
14 6 (0.45%) VBScript
15 5 (0.37%) Java 8
16 4 (0.30%) ActionScript
16 4 (0.30%) C++
16 4 (0.30%) PHP
Qualifications
1 57 (4.26%) Security Cleared
2 53 (3.96%) Degree
3 52 (3.89%) SC Cleared
4 44 (3.29%) ITIL Certification
5 34 (2.54%) Microsoft Certification
6 17 (1.27%) MCP
6 17 (1.27%) MCSA
7 16 (1.20%) ITIL Foundation Certificate
8 12 (0.90%) MCSE
9 11 (0.82%) A+ Certification
10 9 (0.67%) CCNA
10 9 (0.67%) Cisco Certification
11 7 (0.52%) DBS Check
12 6 (0.45%) Computer Science Degree
12 6 (0.45%) DV Cleared
13 5 (0.37%) CHECK Team Member
14 4 (0.30%) HND
15 3 (0.22%) CCA
15 3 (0.22%) Citrix Certification
15 3 (0.22%) MCITP
Quality Assurance & Compliance
1 118 (8.83%) SLA
2 23 (1.72%) PMO
3 7 (0.52%) Disclosure Scotland
3 7 (0.52%) ISO/IEC 27001
4 6 (0.45%) Data Quality
4 6 (0.45%) GDPR
5 4 (0.30%) QA
6 3 (0.22%) Cyber Essentials
6 3 (0.22%) Sarbanes-Oxley
7 2 (0.15%) MiFID
7 2 (0.15%) SEPA
8 1 (0.075%) HL7
8 1 (0.075%) PCI DSS
System Software
1 482 (36.05%) Active Directory
2 69 (5.16%) VMware Infrastructure
3 21 (1.57%) XenApp
4 20 (1.50%) VMware ESXi
5 18 (1.35%) XenDesktop
6 13 (0.97%) BitLocker
7 12 (0.90%) Hyper-V
8 11 (0.82%) VMware Workstation
9 9 (0.67%) Microsoft App-V
9 9 (0.67%) Terminal Services
10 8 (0.60%) VMware Server
11 7 (0.52%) vSphere
12 6 (0.45%) Tivoli Workload Scheduler
12 6 (0.45%) Virtual Machines
13 5 (0.37%) NFS
13 5 (0.37%) Time Sharing Option
13 5 (0.37%) Virtual Desktop
14 4 (0.30%) Virtual Servers
15 3 (0.22%) Oracle RAC
15 3 (0.22%) Xen
Systems Management
1 115 (8.60%) SCCM
2 30 (2.24%) Systems Management Server (SMS)
3 28 (2.09%) Control-M
4 27 (2.02%) AirWatch
5 22 (1.65%) SCOM
5 22 (1.65%) WSUS
6 15 (1.12%) Backup Exec
7 11 (0.82%) Norton AntiVirus
8 10 (0.75%) Jamf Pro
8 10 (0.75%) Microsoft Intune
9 9 (0.67%) Tivoli Storage Manager
10 8 (0.60%) McAfee ePO
11 7 (0.52%) HP SIM
11 7 (0.52%) Puppet
11 7 (0.52%) Tivoli
11 7 (0.52%) vCenter Server
11 7 (0.52%) vMotion
12 6 (0.45%) Ansible
12 6 (0.45%) NetBackup
12 6 (0.45%) Single Sign-On
Vendors
1 452 (33.81%) Microsoft
2 147 (10.99%) Citrix
3 113 (8.45%) VMware
4 98 (7.33%) Oracle
5 96 (7.18%) Cisco
6 92 (6.88%) Apple
7 66 (4.94%) HP
8 59 (4.41%) ServiceNow
9 52 (3.89%) Remedy
10 36 (2.69%) Ivanti
11 33 (2.47%) McAfee
12 32 (2.39%) Bloomberg
13 29 (2.17%) IBM
13 29 (2.17%) SAP
14 26 (1.94%) Symantec
15 25 (1.87%) Red Hat
16 24 (1.80%) Sony
17 23 (1.72%) Adobe
18 22 (1.65%) Salesforce.com
19 18 (1.35%) BMC