Support Analyst Contract Job Trends

Support Analyst
UK

The median Support Analyst daily rate in the UK is £244, according to job vacancies posted in the 6 months leading up to 14 March 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
14 Mar 2026
Same period 2025 Same period 2024
Rank 311 310 290
Rank change year-on-year -1 -20 +1
Contract jobs requiring a Support Analyst 350 224 337
As % of all contract jobs in the UK 0.81% 0.76% 0.76%
As % of the Job Titles category 0.88% 0.82% 0.82%
Number of daily rates quoted 170 123 244
10th Percentile £127 £164 £155
25th Percentile £165 £193 £185
Median daily rate (50th Percentile) £244 £238 £234
Median % change year-on-year +2.63% +1.60% -6.50%
75th Percentile £338 £425 £389
90th Percentile £426 £555 £601
UK excluding London median daily rate £206 £209 £204
% change year-on-year -1.33% +2.45% +1.88%
Number of hourly rates quoted 67 30 31
10th Percentile £13.12 £17.85 £11.00
25th Percentile £13.50 £21.24 £15.42
Median hourly rate £20.75 £22.14 £21.00
Median % change year-on-year -6.28% +5.43% -4.00%
75th Percentile £23.00 £28.38 £23.75
90th Percentile £25.15 £31.31 -
UK excluding London median hourly rate £18.57 £22.14 £18.86
% change year-on-year -16.12% +17.39% -3.28%

All Contract IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 39,662 27,424 41,343
% of contract IT jobs with a recognized job title 91.89% 92.92% 92.85%
Number of daily rates quoted 24,771 17,715 27,123
10th Percentile £313 £296 £270
25th Percentile £410 £406 £406
Median daily rate (50th Percentile) £500 £525 £525
Median % change year-on-year -4.76% - -4.40%
75th Percentile £613 £638 £638
90th Percentile £721 £738 £738
UK excluding London median daily rate £480 £475 £487
% change year-on-year +1.05% -2.46% -2.60%
Number of hourly rates quoted 2,471 874 2,496
10th Percentile £15.00 £15.36 £12.96
25th Percentile £19.00 £21.24 £16.25
Median hourly rate £35.00 £33.06 £32.50
Median % change year-on-year +5.88% +1.71% -23.53%
75th Percentile £65.00 £65.00 £59.44
90th Percentile £75.79 £77.50 £71.25
UK excluding London median hourly rate £35.00 £32.50 £32.50
% change year-on-year +7.69% - -19.90%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of contract IT job postings featuring 'Support Analyst' in the job title relative to all contract IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Daily Rate Trend

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK.

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Support Analyst over the 6 months to 14 March 2026.

Daily rate histogram for Support Analyst in the UK

Support Analyst
Hourly Rate Trend

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK.

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Analyst over the 6 months to 14 March 2026.

Hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 17 Contract Job Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 6 months to 14 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -1 306 £225 -10.00% 98
UK excluding London +28 258 £206 -1.33% 93
London -73 79 £288 -4.17% 22
North of England -35 71 £173 -28.42% 13
Work from Home -22 68 £238 -18.80% 38
East of England +26 60 £173 -4.17% 10
South East -9 51 £179 -20.71% 39
North West -7 43 £175 -16.67% 7
Midlands -60 21 £158 +1.94% 12
North East +2 19 £120 -56.36% 1
South West -27 19 £275 +27.91% 12
Scotland +11 15 £260 +36.13% 7
West Midlands -64 15 £155 +3.33% 8
Wales +1 13 £290 +52.63% 1
Yorkshire -66 9 £290 +25.00% 5
Northern Ireland +2 8 £180 +12.50% 1
East Midlands -33 6 £213 +15.65% 4

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 14 March 2026, Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads featuring Support Analyst in the job title.

1 155 (44.29%) Windows
2 107 (30.57%) Microsoft
3 103 (29.43%) Microsoft 365
4 94 (26.86%) Customer Service
5 92 (26.29%) Active Directory
6 73 (20.86%) Problem-Solving
7 53 (15.14%) Azure
8 52 (14.86%) ITIL
9 44 (12.57%) Windows 10
10 39 (11.14%) Security Cleared
11 35 (10.00%) Incident Management
11 35 (10.00%) SC Cleared
12 34 (9.71%) Microsoft Office
13 32 (9.14%) Degree
14 30 (8.57%) Asset Management
14 30 (8.57%) Service Delivery
15 29 (8.29%) Windows Server
16 28 (8.00%) ITSM
16 28 (8.00%) Wi-Fi
17 27 (7.71%) Entra ID
17 27 (7.71%) Microsoft Exchange
18 24 (6.86%) Service Management
19 22 (6.29%) Apple
19 22 (6.29%) ServiceNow
20 21 (6.00%) SLA
21 19 (5.43%) LAN
21 19 (5.43%) SQL
21 19 (5.43%) VPN
22 17 (4.86%) Continuous Improvement
22 17 (4.86%) Data Analysis

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 27 (7.71%) Microsoft Exchange
2 15 (4.29%) SharePoint
3 3 (0.86%) Apache
3 3 (0.86%) CMS
4 2 (0.57%) Confluence
4 2 (0.57%) IIS
4 2 (0.57%) Oracle Self-Service HR
4 2 (0.57%) Oracle Workflow
Applications
1 34 (9.71%) Microsoft Office
2 14 (4.00%) Microsoft Excel
3 4 (1.14%) Microsoft PowerPoint
4 3 (0.86%) Spreadsheet
5 2 (0.57%) Adobe Premiere
6 1 (0.29%) Adobe Creative Suite
6 1 (0.29%) AutoCAD
Business Applications
1 3 (0.86%) Dynamics CRM
1 3 (0.86%) SAP S/4HANA
2 2 (0.57%) ION MarketView
2 2 (0.57%) Loan IQ
2 2 (0.57%) Oracle Assets
2 2 (0.57%) Oracle Cash Management
2 2 (0.57%) Oracle Payables
2 2 (0.57%) Oracle Procure-to-Pay
2 2 (0.57%) Oracle Receivables
2 2 (0.57%) Remedy ITSM
3 1 (0.29%) Demantra
3 1 (0.29%) Salesforce CRM
3 1 (0.29%) SAP CO
3 1 (0.29%) SAP FI
3 1 (0.29%) SAP FI/CO
Cloud Services
1 103 (29.43%) Microsoft 365
2 53 (15.14%) Azure
3 27 (7.71%) Entra ID
4 8 (2.29%) Dynamics 365
5 7 (2.00%) AWS
5 7 (2.00%) Power Platform
6 5 (1.43%) Power Automate
7 4 (1.14%) GCP
7 4 (1.14%) SaaS
7 4 (1.14%) Slack
8 3 (0.86%) Azure DevOps
8 3 (0.86%) Google Workspace
8 3 (0.86%) OneDrive
9 2 (0.57%) Adobe Creative Cloud
9 2 (0.57%) Microsoft Copilot
9 2 (0.57%) PowerApps
10 1 (0.29%) AWS Lambda
10 1 (0.29%) Mimecast
10 1 (0.29%) Serverless
10 1 (0.29%) Snowflake
Communications & Networking
1 28 (8.00%) Wi-Fi
2 19 (5.43%) LAN
2 19 (5.43%) VPN
3 14 (4.00%) WAN
4 12 (3.43%) Wireless
5 11 (3.14%) DHCP
5 11 (3.14%) DNS
6 10 (2.86%) TCP/IP
7 6 (1.71%) Firewall
7 6 (1.71%) PABX
7 6 (1.71%) Structured Cabling
7 6 (1.71%) VLAN
8 2 (0.57%) RS-232
8 2 (0.57%) X.400
9 1 (0.29%) FTP
9 1 (0.29%) HTTP
9 1 (0.29%) NetScaler
9 1 (0.29%) Network Security
9 1 (0.29%) Skype
9 1 (0.29%) VoIP
Database & Business Intelligence
1 7 (2.00%) Oracle Database
1 7 (2.00%) Oracle Reports
2 4 (1.14%) SQL Server
3 3 (0.86%) Data Mart
3 3 (0.86%) Tableau
4 2 (0.57%) Amazon Redshift
4 2 (0.57%) Oracle BI Publisher
4 2 (0.57%) Power BI
5 1 (0.29%) Data Warehouse
5 1 (0.29%) GIS
5 1 (0.29%) MS Access
5 1 (0.29%) MySQL
5 1 (0.29%) PostgreSQL
5 1 (0.29%) Qlik Sense
5 1 (0.29%) QlikView
Development Applications
1 12 (3.43%) JIRA
2 1 (0.29%) Postman
2 1 (0.29%) SoapUI
2 1 (0.29%) Tricentis qTest
General
1 104 (29.71%) Social Skills
2 52 (14.86%) Analytical Skills
3 27 (7.71%) Public Sector
4 24 (6.86%) Finance
5 14 (4.00%) Manufacturing
6 13 (3.71%) Banking
6 13 (3.71%) Retail
7 11 (3.14%) Inclusion and Diversity
8 9 (2.57%) Telecoms
9 8 (2.29%) Law
10 7 (2.00%) Organisational Skills
11 6 (1.71%) Documentation Skills
12 5 (1.43%) Investment Banking
12 5 (1.43%) Legal
13 4 (1.14%) Financial Institution
13 4 (1.14%) General Ledger
13 4 (1.14%) Marketing
13 4 (1.14%) Multimedia
14 3 (0.86%) Local Government
15 2 (0.57%) Military
Libraries, Frameworks & Software Standards
1 3 (0.86%) XML
2 2 (0.57%) CSS
2 2 (0.57%) Oracle Fusion
2 2 (0.57%) Web Services
3 1 (0.29%) JSON
3 1 (0.29%) LAMP
3 1 (0.29%) REST
3 1 (0.29%) SAP Fiori
3 1 (0.29%) SOAP
Miscellaneous
1 35 (10.00%) Onboarding
2 32 (9.14%) Management Information System
3 20 (5.71%) Self-Motivation
4 13 (3.71%) CMDB
5 12 (3.43%) Driving Licence
5 12 (3.43%) NHS
5 12 (3.43%) Smartphone
6 7 (2.00%) Data Centre
6 7 (2.00%) Video Conferencing
7 5 (1.43%) BYOD
8 4 (1.14%) Blackberry
8 4 (1.14%) Fixed Income
8 4 (1.14%) Hedge funds
8 4 (1.14%) Virtual Team
9 3 (0.86%) Enterprise Software
10 2 (0.57%) FMCG
10 2 (0.57%) iPhone
10 2 (0.57%) OTC Derivatives
10 2 (0.57%) Public Cloud
10 2 (0.57%) Team-Oriented Environment
Operating Systems
1 155 (44.29%) Windows
2 44 (12.57%) Windows 10
3 29 (8.29%) Windows Server
4 17 (4.86%) Windows Server 2003
5 15 (4.29%) Windows Server 2016
6 12 (3.43%) Windows 7
7 11 (3.14%) Linux
8 10 (2.86%) Android
9 7 (2.00%) AIX
9 7 (2.00%) Apple iOS
9 7 (2.00%) Unix
10 5 (1.43%) Windows Server 2012
11 3 (0.86%) Mac OS
11 3 (0.86%) Windows Server 2019
Processes & Methodologies
1 94 (26.86%) Customer Service
2 73 (20.86%) Problem-Solving
3 52 (14.86%) ITIL
4 35 (10.00%) Incident Management
5 30 (8.57%) Asset Management
5 30 (8.57%) Service Delivery
6 28 (8.00%) ITSM
7 24 (6.86%) Service Management
8 17 (4.86%) Continuous Improvement
8 17 (4.86%) Data Analysis
8 17 (4.86%) Mobile Device Management
8 17 (4.86%) Proactive Monitoring
9 15 (4.29%) Process Improvement
9 15 (4.29%) Time Management
10 14 (4.00%) Change Management
10 14 (4.00%) Decision-Making
10 14 (4.00%) Migration
10 14 (4.00%) Problem Management
10 14 (4.00%) Root Cause Analysis
11 12 (3.43%) IT Asset Management
Programming Languages
1 19 (5.43%) SQL
2 7 (2.00%) Shell Script
3 6 (1.71%) Java
3 6 (1.71%) PowerShell
4 3 (0.86%) Bash
4 3 (0.86%) C#
4 3 (0.86%) Groovy
4 3 (0.86%) JavaScript
4 3 (0.86%) PL/SQL
5 2 (0.57%) Python
6 1 (0.29%) Perl
6 1 (0.29%) PHP
6 1 (0.29%) T-SQL
Qualifications
1 39 (11.14%) Security Cleared
2 35 (10.00%) SC Cleared
3 32 (9.14%) Degree
4 16 (4.57%) Microsoft Certification
5 12 (3.43%) Microsoft Certified Professional
6 10 (2.86%) MCSE
7 8 (2.29%) A+ Certification
8 6 (1.71%) ECDL
8 6 (1.71%) HNC
8 6 (1.71%) HND
9 5 (1.43%) DV Cleared
10 4 (1.14%) Computer Science Degree
10 4 (1.14%) ITIL Certification
11 3 (0.86%) ITIL Foundation Certificate
11 3 (0.86%) Network+ Certification
12 2 (0.57%) MCDST
13 1 (0.29%) BPSS Clearance
13 1 (0.29%) CEH
13 1 (0.29%) CISM
13 1 (0.29%) CompTIA Security+
Quality Assurance & Compliance
1 21 (6.00%) SLA
2 5 (1.43%) NIST
3 4 (1.14%) ISO/IEC 27001
4 3 (0.86%) Actionable Recommendations
4 3 (0.86%) GDPR
4 3 (0.86%) PMO
5 2 (0.57%) PCI DSS
6 1 (0.29%) Cyber Essentials
6 1 (0.29%) GRC
6 1 (0.29%) HIPAA
6 1 (0.29%) QA
System Software
1 92 (26.29%) Active Directory
2 4 (1.14%) Hyper-V
2 4 (1.14%) VMware Infrastructure
3 1 (0.29%) BitLocker
3 1 (0.29%) Firmware
3 1 (0.29%) Virtual Desktop
3 1 (0.29%) XenApp
3 1 (0.29%) XenDesktop
Systems Management
1 15 (4.29%) Microsoft Intune
2 8 (2.29%) SCCM
3 5 (1.43%) Jamf Pro
4 4 (1.14%) Control-M
5 2 (0.57%) Ansible
6 1 (0.29%) ITRS Geneos
6 1 (0.29%) Kibana
Vendors
1 107 (30.57%) Microsoft
2 22 (6.29%) Apple
2 22 (6.29%) ServiceNow
3 17 (4.86%) HP
3 17 (4.86%) Oracle
4 15 (4.29%) MobileIron
5 9 (2.57%) Citrix
6 8 (2.29%) Cisco
6 8 (2.29%) Mitel
6 8 (2.29%) Salesforce
6 8 (2.29%) SAP
7 7 (2.00%) IBM
8 6 (1.71%) Google
8 6 (1.71%) Murex
9 5 (1.43%) Avaya
9 5 (1.43%) Meraki
10 4 (1.14%) Adobe
10 4 (1.14%) McAfee
10 4 (1.14%) Netskope
10 4 (1.14%) VMware