Support Analyst Contract Job Trends

Support Analyst
UK

The median Support Analyst daily rate in the UK is £260, according to job vacancies posted in the 6 months leading up to 19 January 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
19 Jan 2026
Same period 2025 Same period 2024
Rank 261 303 283
Rank change year-on-year +42 -20 +20
Contract jobs requiring a Support Analyst 381 230 347
As % of all contract jobs in the UK 1.03% 0.73% 0.80%
As % of the Job Titles category 1.13% 0.79% 0.86%
Number of daily rates quoted 184 132 246
10th Percentile £127 £171 £156
25th Percentile £165 £205 £189
Median daily rate (50th Percentile) £260 £250 £265
Median % change year-on-year +4.00% -5.66% +6.00%
75th Percentile £375 £430 £442
90th Percentile £450 £596 £581
UK excluding London median daily rate £179 £217 £225
% change year-on-year -17.58% -3.47% +7.14%
Number of hourly rates quoted 71 19 20
10th Percentile £13.50 £19.03 £15.13
25th Percentile £15.50 £21.13 £15.42
Median hourly rate £20.79 £24.50 £19.25
Median % change year-on-year -15.14% +27.27% -1.28%
75th Percentile £25.15 £30.34 £23.75
90th Percentile £31.40 £37.00 £24.08
UK excluding London median hourly rate £18.87 £24.50 £17.50
% change year-on-year -22.98% +40.00% +7.69%

All Contract IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 33,788 29,232 40,213
% of contract IT jobs with a recognized job title 91.39% 92.85% 93.09%
Number of daily rates quoted 21,356 17,863 26,715
10th Percentile £300 £295 £275
25th Percentile £405 £409 £413
Median daily rate (50th Percentile) £500 £525 £525
Median % change year-on-year -4.76% - -4.55%
75th Percentile £616 £638 £638
90th Percentile £720 £738 £738
UK excluding London median daily rate £475 £481 £500
% change year-on-year -1.14% -3.90% -
Number of hourly rates quoted 2,002 885 1,834
10th Percentile £14.38 £15.92 £13.99
25th Percentile £18.50 £21.25 £17.76
Median hourly rate £27.50 £32.50 £40.32
Median % change year-on-year -15.38% -19.39% +18.58%
75th Percentile £60.00 £62.50 £63.75
90th Percentile £70.00 £73.75 £75.00
UK excluding London median hourly rate £25.15 £32.50 £42.50
% change year-on-year -22.62% -23.53% +46.55%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of contract IT job postings featuring 'Support Analyst' in the job title relative to all contract IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Daily Rate Trend

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK.

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Support Analyst over the 6 months to 19 January 2026.

Daily rate histogram for Support Analyst in the UK

Support Analyst
Hourly Rate Trend

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK.

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Analyst over the 6 months to 19 January 2026.

Hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 17 Contract Job Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 6 months to 19 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +44 345 £250 -0.99% 91
UK excluding London +54 261 £179 -17.58% 90
London -20 104 £384 +27.92% 22
North of England +3 85 £168 -25.56% 23
Work from Home +21 81 £250 -3.85% 40
North West +15 56 £173 -17.37% 9
South East +21 53 £190 -36.93% 20
East of England +33 48 £172 -16.73% 11
Midlands -41 26 £148 -20.27% 14
South West -12 22 £275 +19.57% 11
North East +4 21 £120 -56.36%
West Midlands -29 16 £150 -28.57% 6
Northern Ireland +6 13 £180 +16.13%
Wales +4 10 £290 +52.63% 1
East Midlands -31 10 £140 -17.65% 8
Yorkshire -49 8 £290 +28.89% 14
Scotland 0 4 £260 +36.84% 12

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 19 January 2026, Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads featuring Support Analyst in the job title.

1 152 (39.90%) Windows
2 149 (39.11%) Microsoft
3 119 (31.23%) Active Directory
4 100 (26.25%) Microsoft 365
5 96 (25.20%) Customer Service
5 96 (25.20%) Problem-Solving
6 90 (23.62%) ITIL
7 63 (16.54%) Azure
8 61 (16.01%) Microsoft Office
9 57 (14.96%) ITSM
10 54 (14.17%) Degree
11 49 (12.86%) Windows 10
12 43 (11.29%) Problem Management
13 40 (10.50%) SQL
14 39 (10.24%) Service Delivery
15 37 (9.71%) Security Cleared
16 36 (9.45%) Service Management
17 35 (9.19%) Information Security
18 33 (8.66%) SC Cleared
19 31 (8.14%) Asset Management
20 30 (7.87%) Microsoft Exchange
20 30 (7.87%) ServiceNow
20 30 (7.87%) SharePoint
20 30 (7.87%) Windows Server
21 28 (7.35%) Wi-Fi
22 27 (7.09%) Incident Management
22 27 (7.09%) Project Management
23 25 (6.56%) Change Management
23 25 (6.56%) PowerShell
23 25 (6.56%) SLA

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 30 (7.87%) Microsoft Exchange
1 30 (7.87%) SharePoint
2 21 (5.51%) Skype for Business
3 13 (3.41%) Mattermost
4 7 (1.84%) Exchange Server 2013
5 2 (0.52%) Apache
5 2 (0.52%) Confluence
5 2 (0.52%) IIS
6 1 (0.26%) Oracle Self-Service HR
6 1 (0.26%) Oracle Workflow
Applications
1 61 (16.01%) Microsoft Office
2 22 (5.77%) Microsoft Excel
3 17 (4.46%) Microsoft PowerPoint
4 8 (2.10%) MS Visio
5 3 (0.79%) Spreadsheet
6 2 (0.52%) Adobe Premiere
6 2 (0.52%) Oracle Smart View
7 1 (0.26%) Adobe Creative Suite
7 1 (0.26%) AutoCAD
7 1 (0.26%) Microsoft Project
Business Applications
1 19 (4.99%) Remedy ITSM
2 6 (1.57%) Dynamics CRM
3 4 (1.05%) Unit4 Business World
4 3 (0.79%) ION MarketView
4 3 (0.79%) SAP S/4HANA
5 2 (0.52%) BondVision
5 2 (0.52%) Dynamics GP
6 1 (0.26%) assyst
6 1 (0.26%) Bloomberg TOMS
6 1 (0.26%) Oracle Assets
6 1 (0.26%) Oracle Cash Management
6 1 (0.26%) Oracle Payables
6 1 (0.26%) Oracle Procure-to-Pay
6 1 (0.26%) Oracle Receivables
6 1 (0.26%) Salesforce CRM
6 1 (0.26%) SAP CO
6 1 (0.26%) SAP FI
6 1 (0.26%) SAP FI/CO
Cloud Services
1 100 (26.25%) Microsoft 365
2 63 (16.54%) Azure
3 19 (4.99%) Entra ID
3 19 (4.99%) OneDrive
4 9 (2.36%) Dynamics 365
5 6 (1.57%) AWS
6 4 (1.05%) GCP
6 4 (1.05%) Power Automate
6 4 (1.05%) Power Platform
6 4 (1.05%) Slack
7 3 (0.79%) Azure DevOps
7 3 (0.79%) Google Workspace
8 2 (0.52%) Adobe Creative Cloud
8 2 (0.52%) SaaS
8 2 (0.52%) WhatsApp
9 1 (0.26%) Mimecast
9 1 (0.26%) PaaS
9 1 (0.26%) PowerApps
9 1 (0.26%) Snowflake
9 1 (0.26%) SuccessFactors
Communications & Networking
1 28 (7.35%) Wi-Fi
2 23 (6.04%) VPN
3 22 (5.77%) LAN
4 21 (5.51%) Skype
5 16 (4.20%) DHCP
5 16 (4.20%) DNS
5 16 (4.20%) TCP/IP
5 16 (4.20%) WAN
6 12 (3.15%) Wireless
7 6 (1.57%) Firewall
7 6 (1.57%) PABX
7 6 (1.57%) Structured Cabling
7 6 (1.57%) Unified Communications
7 6 (1.57%) VLAN
8 2 (0.52%) RS-232
8 2 (0.52%) X.400
9 1 (0.26%) HTTP
9 1 (0.26%) NetScaler
9 1 (0.26%) Network Security
9 1 (0.26%) VoIP
Database & Business Intelligence
1 12 (3.15%) Oracle Reports
2 9 (2.36%) Oracle Database
3 5 (1.31%) SQL Server
4 4 (1.05%) GIS
4 4 (1.05%) PostgreSQL
5 3 (0.79%) Tableau
6 1 (0.26%) Amazon Redshift
6 1 (0.26%) Oracle BI Publisher
6 1 (0.26%) Qlik Sense
6 1 (0.26%) QlikView
6 1 (0.26%) Relational Database
Development Applications
1 13 (3.41%) JIRA
2 1 (0.26%) Postman
2 1 (0.26%) SoapUI
2 1 (0.26%) Tricentis qTest
General
1 137 (35.96%) Social Skills
2 67 (17.59%) Analytical Skills
3 55 (14.44%) Finance
4 22 (5.77%) Public Sector
5 19 (4.99%) Manufacturing
6 15 (3.94%) Banking
7 13 (3.41%) Retail
8 12 (3.15%) Organisational Skills
9 10 (2.62%) Inclusion and Diversity
10 9 (2.36%) Local Government
10 9 (2.36%) Telecoms
11 6 (1.57%) Financial Institution
11 6 (1.57%) Investment Banking
12 4 (1.05%) Front Office
12 4 (1.05%) Legal
12 4 (1.05%) Police
13 3 (0.79%) Back Office
13 3 (0.79%) General Ledger
13 3 (0.79%) Marketing
13 3 (0.79%) Multimedia
Libraries, Frameworks & Software Standards
1 2 (0.52%) Web Services
1 2 (0.52%) XML
2 1 (0.26%) JSON
2 1 (0.26%) Oracle Fusion
2 1 (0.26%) Rendezvous
2 1 (0.26%) REST
2 1 (0.26%) SAP Fiori
2 1 (0.26%) SOAP
Miscellaneous
1 37 (9.71%) Management Information System
2 24 (6.30%) Onboarding
3 20 (5.25%) Driving Licence
3 20 (5.25%) Self-Motivation
4 15 (3.94%) CMDB
5 14 (3.67%) NHS
6 11 (2.89%) Smartphone
7 10 (2.62%) Video Conferencing
8 7 (1.84%) BYOD
9 6 (1.57%) Blackberry
10 5 (1.31%) Data Centre
10 5 (1.31%) Fixed Income
10 5 (1.31%) Team-Oriented Environment
11 4 (1.05%) Virtual Team
12 3 (0.79%) Enterprise Software
12 3 (0.79%) Hedge funds
12 3 (0.79%) iPad
12 3 (0.79%) iPhone
13 2 (0.52%) Life Science
13 2 (0.52%) Public Cloud
Operating Systems
1 152 (39.90%) Windows
2 49 (12.86%) Windows 10
3 30 (7.87%) Windows Server
4 18 (4.72%) Linux
5 16 (4.20%) Windows Server 2003
6 14 (3.67%) Windows Server 2016
7 11 (2.89%) Windows 7
8 9 (2.36%) AIX
8 9 (2.36%) Apple iOS
9 8 (2.10%) Android
10 6 (1.57%) Mac OS
11 5 (1.31%) Windows Server 2012
12 4 (1.05%) Unix
13 3 (0.79%) Windows Server 2019
Processes & Methodologies
1 96 (25.20%) Customer Service
1 96 (25.20%) Problem-Solving
2 90 (23.62%) ITIL
3 57 (14.96%) ITSM
4 43 (11.29%) Problem Management
5 39 (10.24%) Service Delivery
6 36 (9.45%) Service Management
7 35 (9.19%) Information Security
8 31 (8.14%) Asset Management
9 27 (7.09%) Incident Management
9 27 (7.09%) Project Management
10 25 (6.56%) Change Management
11 24 (6.30%) Continuous Improvement
12 23 (6.04%) Migration
13 20 (5.25%) Data Analysis
13 20 (5.25%) Mobile Device Management
13 20 (5.25%) Root Cause Analysis
13 20 (5.25%) Validation
14 17 (4.46%) CRM
14 17 (4.46%) Proactive Monitoring
Programming Languages
1 40 (10.50%) SQL
2 25 (6.56%) PowerShell
3 3 (0.79%) C#
3 3 (0.79%) JavaScript
3 3 (0.79%) Shell Script
4 2 (0.52%) Bash
4 2 (0.52%) Python
5 1 (0.26%) PL/SQL
Qualifications
1 54 (14.17%) Degree
2 37 (9.71%) Security Cleared
3 33 (8.66%) SC Cleared
4 19 (4.99%) ITIL Certification
5 18 (4.72%) Microsoft Certification
6 14 (3.67%) MCP
7 13 (3.41%) HND
8 12 (3.15%) A+ Certification
9 9 (2.36%) HNC
9 9 (2.36%) MCSE
10 6 (1.57%) ECDL
11 5 (1.31%) MCDST
12 3 (0.79%) Computer Science Degree
12 3 (0.79%) ITIL Foundation Certificate
13 2 (0.52%) Network+ Certification
14 1 (0.26%) CEH
14 1 (0.26%) CISM
14 1 (0.26%) CISSP
14 1 (0.26%) CompTIA Security+
14 1 (0.26%) DV Cleared
Quality Assurance & Compliance
1 25 (6.56%) SLA
2 7 (1.84%) PMO
3 5 (1.31%) GDPR
3 5 (1.31%) NIST
4 4 (1.05%) ISO/IEC 27001
5 3 (0.79%) Actionable Recommendations
6 2 (0.52%) PCI DSS
7 1 (0.26%) Cyber Essentials
7 1 (0.26%) HIPAA
7 1 (0.26%) QA
System Software
1 119 (31.23%) Active Directory
2 4 (1.05%) Hyper-V
2 4 (1.05%) VMware Infrastructure
3 1 (0.26%) BitLocker
3 1 (0.26%) Firmware
3 1 (0.26%) Virtual Desktop
3 1 (0.26%) XenApp
3 1 (0.26%) XenDesktop
Systems Management
1 23 (6.04%) Microsoft Intune
2 22 (5.77%) SCCM
3 21 (5.51%) HP SiteScope
3 21 (5.51%) SCOM
4 4 (1.05%) Jamf Pro
5 3 (0.79%) Ansible
6 2 (0.52%) Systems Management Server (SMS)
7 1 (0.26%) BladeLogic
7 1 (0.26%) ITRS Geneos
7 1 (0.26%) Kibana
Vendors
1 149 (39.11%) Microsoft
2 30 (7.87%) ServiceNow
3 23 (6.04%) Apple
3 23 (6.04%) Oracle
3 23 (6.04%) Splunk
4 19 (4.99%) Remedy
5 18 (4.72%) HP
6 16 (4.20%) Cisco
7 15 (3.94%) MobileIron
8 12 (3.15%) Citrix
9 10 (2.62%) Salesforce
10 7 (1.84%) IBM
11 6 (1.57%) Google
11 6 (1.57%) ION Trading
11 6 (1.57%) Mitel
11 6 (1.57%) SAP
12 5 (1.31%) Bloomberg
12 5 (1.31%) Computacenter
12 5 (1.31%) iManage
12 5 (1.31%) Reuters