Support Analyst Contract Job Trends

Support Analyst
UK

The median Support Analyst daily rate in the UK is £250, according to job vacancies posted in the 6 months leading up to 11 August 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
11 Aug 2026
Same period 2025 Same period 2024
Rank 393 236 342
Rank change year-on-year -157 +106 -72
Contract jobs requiring a Support Analyst 294 386 232
As % of all contract jobs in the UK 0.55% 1.17% 0.60%
As % of the Job Titles category 0.59% 1.28% 0.64%
Number of daily rates quoted 117 184 158
10th Percentile £165 £165 £147
25th Percentile £195 £211 £180
Median daily rate (50th Percentile) £250 £293 £225
Median % change year-on-year -14.53% +30.00% -22.41%
75th Percentile £400 £412 £400
90th Percentile £438 £507 £508
UK excluding London median daily rate £233 £263 £190
% change year-on-year -11.43% +38.16% -5.00%
Number of hourly rates quoted 65 77 19
10th Percentile £15.81 £17.48 £10.95
25th Percentile £15.93 £22.03 £17.59
Median hourly rate £17.73 £23.00 £21.00
Median % change year-on-year -22.93% +9.52% -1.45%
75th Percentile £22.50 £30.00 £21.50
90th Percentile £28.05 £33.75 £25.06
UK excluding London median hourly rate £17.73 £22.14 £18.32
% change year-on-year -19.94% +20.84% -12.75%

All Contract IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 49,431 30,083 36,174
% of contract IT jobs with a recognized job title 92.55% 91.36% 92.91%
Number of daily rates quoted 29,700 19,069 23,306
10th Percentile £328 £282 £300
25th Percentile £425 £400 £413
Median daily rate (50th Percentile) £525 £500 £525
Median % change year-on-year +5.00% -4.76% -1.87%
75th Percentile £625 £625 £638
90th Percentile £729 £725 £750
UK excluding London median daily rate £500 £475 £500
% change year-on-year +5.26% -5.00% -
Number of hourly rates quoted 3,475 1,511 2,026
10th Percentile £15.00 £13.60 £14.16
25th Percentile £20.75 £17.08 £20.50
Median hourly rate £42.25 £25.15 £43.00
Median % change year-on-year +67.99% -41.51% +2.87%
75th Percentile £67.84 £53.75 £65.00
90th Percentile £80.00 £72.75 £75.00
UK excluding London median hourly rate £42.50 £25.08 £45.00
% change year-on-year +69.49% -44.28% +28.57%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of contract IT job postings featuring 'Support Analyst' in the job title relative to all contract IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Daily Rate Trend

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK.

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Support Analyst over the 6 months to 11 August 2026.

Daily rate histogram for Support Analyst in the UK

Support Analyst
Hourly Rate Trend

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK.

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Analyst over the 6 months to 11 August 2026.

Hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 16 Contract Job Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 6 months to 11 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -161 265 £250 -10.07% 108
UK excluding London -106 195 £233 -11.43% 99
London -134 95 £301 -17.67% 22
Work from Home -67 73 £211 -45.80% 39
South East -64 50 £190 -27.62% 27
North of England -92 41 £322 +61.00% 29
North West -31 35 £322 +53.33% 19
East of England -12 31 £350 +104.68% 15
Midlands -66 26 £231 +6.94% 16
Scotland +2 21 £250 -41.86% 3
South West -55 20 £225 -19.06% 10
East Midlands -2 17 £150 +7.14% 8
West Midlands -75 9 £288 +9.52% 8
Yorkshire -70 6 £348 +82.89% 10
Wales -13 5 - - 3
Northern Ireland -5 1 - - 3

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 11 August 2026, Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads featuring Support Analyst in the job title.

1 102 (34.69%) Microsoft
2 101 (34.35%) Windows
3 93 (31.63%) Microsoft 365
4 90 (30.61%) Problem-Solving
5 76 (25.85%) Customer Service
6 75 (25.51%) ITIL
7 64 (21.77%) Active Directory
8 46 (15.65%) Entra ID
9 45 (15.31%) Azure
10 38 (12.93%) SharePoint
11 37 (12.59%) ITSM
12 33 (11.22%) Windows 10
13 31 (10.54%) Degree
13 31 (10.54%) SQL
14 30 (10.20%) Microsoft Office
14 30 (10.20%) ServiceNow
15 28 (9.52%) Incident Management
16 25 (8.50%) Microsoft Intune
17 24 (8.16%) Service Management
18 23 (7.82%) Migration
19 22 (7.48%) Service Delivery
20 21 (7.14%) Microsoft Excel
20 21 (7.14%) Microsoft Exchange
21 20 (6.80%) Root Cause Analysis
21 20 (6.80%) Wi-Fi
22 19 (6.46%) Microsoft Certification
22 19 (6.46%) SaaS
22 19 (6.46%) Stakeholder Management
22 19 (6.46%) VPN
23 18 (6.12%) JIRA

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 38 (12.93%) SharePoint
2 21 (7.14%) Microsoft Exchange
3 6 (2.04%) CMS
4 4 (1.36%) Confluence
5 2 (0.68%) Apache
5 2 (0.68%) SAS
6 1 (0.34%) CICS
6 1 (0.34%) Oracle Self-Service HR
6 1 (0.34%) Oracle Workflow
6 1 (0.34%) WebSphere
Applications
1 30 (10.20%) Microsoft Office
2 21 (7.14%) Microsoft Excel
3 12 (4.08%) Microsoft PowerPoint
4 8 (2.72%) AutoCAD
4 8 (2.72%) Revit
5 2 (0.68%) MS Visio
6 1 (0.34%) Spreadsheet
Business Applications
1 3 (1.02%) HFM
2 2 (0.68%) Loan IQ
2 2 (0.68%) Remedy ITSM
2 2 (0.68%) Unit4 Business World
3 1 (0.34%) Demantra
3 1 (0.34%) Dynamics CRM
3 1 (0.34%) Fidessa
3 1 (0.34%) Markit EDM
3 1 (0.34%) Oracle Assets
3 1 (0.34%) Oracle Cash Management
3 1 (0.34%) Oracle Payables
3 1 (0.34%) Oracle Procure-to-Pay
3 1 (0.34%) Oracle Receivables
3 1 (0.34%) Shopify
3 1 (0.34%) SunGard Martini
Cloud Services
1 93 (31.63%) Microsoft 365
2 46 (15.65%) Entra ID
3 45 (15.31%) Azure
4 19 (6.46%) SaaS
5 15 (5.10%) OneDrive
6 10 (3.40%) AWS
7 8 (2.72%) Power Platform
8 5 (1.70%) Microsoft Copilot
9 3 (1.02%) Datadog
9 3 (1.02%) Dynamics 365
9 3 (1.02%) IaaS
9 3 (1.02%) Power Automate
10 2 (0.68%) Amazon CloudWatch
10 2 (0.68%) Amazon S3
10 2 (0.68%) AWS Lambda
10 2 (0.68%) Azure Sentinel
10 2 (0.68%) Serverless
10 2 (0.68%) Snowflake
11 1 (0.34%) ChatGPT
11 1 (0.34%) GitHub Copilot
Communications & Networking
1 20 (6.80%) Wi-Fi
2 19 (6.46%) VPN
3 14 (4.76%) DHCP
3 14 (4.76%) DNS
4 12 (4.08%) TCP/IP
5 7 (2.38%) LAN
6 6 (2.04%) PSTN
7 5 (1.70%) Firewall
7 5 (1.70%) Wireless
8 3 (1.02%) Remote Desktop
8 3 (1.02%) WinSCP
9 2 (0.68%) FTP
9 2 (0.68%) Internet
9 2 (0.68%) IP Telephony
9 2 (0.68%) Network Security
9 2 (0.68%) VoIP
10 1 (0.34%) FIX Connectivity
10 1 (0.34%) Kerberos
10 1 (0.34%) Skype
10 1 (0.34%) WAN
Database & Business Intelligence
1 11 (3.74%) SQL Server
2 6 (2.04%) Power BI
3 3 (1.02%) Data Mart
3 3 (1.02%) Relational Database
4 2 (0.68%) Amazon Redshift
4 2 (0.68%) MySQL
4 2 (0.68%) Power Query
4 2 (0.68%) PowerPivot
5 1 (0.34%) Db2
5 1 (0.34%) GIS
5 1 (0.34%) KDB
5 1 (0.34%) MS Access
5 1 (0.34%) Oracle BI Publisher
Development Applications
1 18 (6.12%) JIRA
2 3 (1.02%) Git
2 3 (1.02%) Oracle Forms
3 1 (0.34%) Subversion
3 1 (0.34%) Visual Studio
General
1 123 (41.84%) Social Skills
2 46 (15.65%) Finance
3 36 (12.24%) Analytical Skills
4 16 (5.44%) Banking
4 16 (5.44%) Law
5 15 (5.10%) Telecoms
6 13 (4.42%) Organisational Skills
6 13 (4.42%) Public Sector
7 12 (4.08%) Manufacturing
8 10 (3.40%) Retail
9 7 (2.38%) Documentation Skills
10 6 (2.04%) Inclusion and Diversity
11 5 (1.70%) Front Office
12 4 (1.36%) Legal
13 3 (1.02%) Investment Banking
14 2 (0.68%) Automotive
14 2 (0.68%) Back Office
14 2 (0.68%) Financial Institution
14 2 (0.68%) Military
15 1 (0.34%) Aerospace
Libraries, Frameworks & Software Standards
1 9 (3.06%) .NET
2 4 (1.36%) Oracle Fusion
3 3 (1.02%) ASP.NET
4 2 (0.68%) FIX Protocol
4 2 (0.68%) HTML
4 2 (0.68%) LAMP
4 2 (0.68%) Software Packaging
5 1 (0.34%) HTML5
5 1 (0.34%) JSON
5 1 (0.34%) LDAP
5 1 (0.34%) Web Services
5 1 (0.34%) WebSphere MQ
5 1 (0.34%) XML
Miscellaneous
1 36 (12.24%) Onboarding
2 15 (5.10%) Video Conferencing
3 12 (4.08%) Enterprise Software
4 9 (3.06%) FMCG
5 7 (2.38%) Management Information System
6 6 (2.04%) Driving Licence
7 4 (1.36%) iPhone
7 4 (1.36%) Self-Motivation
8 3 (1.02%) Fixed Income
9 2 (0.68%) Credit Risk
9 2 (0.68%) Derivative
9 2 (0.68%) Foreign Exchange (FX)
9 2 (0.68%) Housing Association
9 2 (0.68%) Legacy Systems
9 2 (0.68%) OTC Derivatives
9 2 (0.68%) PMI
10 1 (0.34%) Distributed Computing
10 1 (0.34%) Linux Command Line
10 1 (0.34%) Low-Code
10 1 (0.34%) Web Conferencing
Operating Systems
1 101 (34.35%) Windows
2 33 (11.22%) Windows 10
3 14 (4.76%) Linux
4 10 (3.40%) Android
5 9 (3.06%) Mac OS
5 9 (3.06%) Windows Server
6 8 (2.72%) Unix
7 6 (2.04%) Apple iOS
8 3 (1.02%) Windows Server 2019
9 1 (0.34%) zOS
Processes & Methodologies
1 90 (30.61%) Problem-Solving
2 76 (25.85%) Customer Service
3 75 (25.51%) ITIL
4 37 (12.59%) ITSM
5 28 (9.52%) Incident Management
6 24 (8.16%) Service Management
7 23 (7.82%) Migration
8 22 (7.48%) Service Delivery
9 20 (6.80%) Root Cause Analysis
10 19 (6.46%) Stakeholder Management
11 17 (5.78%) Computer Science
12 16 (5.44%) Data Migration
12 16 (5.44%) Validation
13 15 (5.10%) Continuous Improvement
13 15 (5.10%) CRM
14 14 (4.76%) Digital Transformation Programme
15 13 (4.42%) Data Management
16 12 (4.08%) Change Management
17 11 (3.74%) Knowledge Management
17 11 (3.74%) Problem Management
Programming Languages
1 31 (10.54%) SQL
2 10 (3.40%) PowerShell
3 8 (2.72%) Java
4 6 (2.04%) Python
4 6 (2.04%) Shell Script
5 5 (1.70%) C#
6 4 (1.36%) PL/SQL
6 4 (1.36%) VBScript
7 3 (1.02%) Groovy
8 2 (0.68%) C++
8 2 (0.68%) Perl
8 2 (0.68%) PHP
9 1 (0.34%) C
9 1 (0.34%) COBOL
9 1 (0.34%) JavaScript
9 1 (0.34%) JCL
9 1 (0.34%) T-SQL
Qualifications
1 31 (10.54%) Degree
2 19 (6.46%) Microsoft Certification
3 17 (5.78%) Computer Science Degree
3 17 (5.78%) SC Cleared
3 17 (5.78%) Security Cleared
4 11 (3.74%) A+ Certification
4 11 (3.74%) Network+ Certification
5 4 (1.36%) DV Cleared
6 2 (0.68%) DBS Check
6 2 (0.68%) PMI Certification
7 1 (0.34%) BPSS Clearance
7 1 (0.34%) HNC
7 1 (0.34%) MCSA
Quality Assurance & Compliance
1 10 (3.40%) SLA
2 7 (2.38%) PMO
3 2 (0.68%) QA
4 1 (0.34%) Data Quality
4 1 (0.34%) P3O
System Software
1 64 (21.77%) Active Directory
2 5 (1.70%) Virtual Desktop
3 2 (0.68%) VMware Infrastructure
4 1 (0.34%) BitLocker
4 1 (0.34%) Firmware
Systems Management
1 25 (8.50%) Microsoft Intune
2 6 (2.04%) SCCM
3 4 (1.36%) Control-M
4 3 (1.02%) Jamf Pro
5 2 (0.68%) Grafana
6 1 (0.34%) AirWatch
6 1 (0.34%) Dell DRAC
6 1 (0.34%) Single Sign-On
6 1 (0.34%) vCenter Server
Vendors
1 102 (34.69%) Microsoft
2 30 (10.20%) ServiceNow
3 16 (5.44%) Meraki
4 15 (5.10%) Oracle
5 12 (4.08%) Avaya
5 12 (4.08%) Mitel
6 11 (3.74%) Adobe
7 10 (3.40%) Salesforce
8 8 (2.72%) Autodesk
8 8 (2.72%) Conga
8 8 (2.72%) DocuSign
8 8 (2.72%) MuleSoft
9 7 (2.38%) Bloomberg
10 6 (2.04%) SAP
11 5 (1.70%) Bomgar
11 5 (1.70%) Cisco
11 5 (1.70%) Murex
11 5 (1.70%) Splunk
12 4 (1.36%) Apple
12 4 (1.36%) HP