Job Vacancy Trend Daily Rate Trend Daily Rate Histogram Hourly Rate Trend Hourly Rate Histogram Job Locations Contract Support Analyst Skill Set
Period
to 25 July 2017

The median contractor rate for a Support Analyst was £260 per day in advertised job vacancies during the 6 months to 25 July 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Analyst
UK
6 months to
25 Jul 2017		 Same period 2016 Same period 2015
Rank 200 186 123
Rank change year-on-year -14 -63 -10
Contract jobs requiring a Support Analyst 1221 1533 2103
As % of all contract IT jobs advertised in the UK 1.28% 1.39% 1.85%
As % of the Job Titles category 1.35% 1.47% 1.95%
Number of daily rates quoted 730 900 1172
UK median daily rate £260 £250 £250
Median daily rate % change year-on-year +4.00% - -
10th Percentile £125 £123 £121
90th Percentile £488 £475 £488
UK excluding London median daily rate £203 £238 £225
% change year-on-year -14.53% +5.56% -
Number of hourly rates quoted 141 214 345
UK median hourly rate £14.50 £15.00 £15.00
Median hourly rate % change year-on-year -3.33% - -6.25%
10th Percentile £10.50 £10.25 £10.50
90th Percentile £23.00 £24.43 £24.55
UK excluding London median hourly rate £14.00 £14.50 £14.00
% change year-on-year -3.45% +3.57% -6.67%

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 90227 104434 107865
As % of all contract IT job vacancies advertised in the UK 94.82% 95.01% 94.84%
Number of daily rates quoted 58501 67966 66791
UK median daily rate £430 £425 £400
Median daily rate % change year-on-year +1.18% +6.25% +1.01%
10th Percentile £263 £256 £233
90th Percentile £619 £600 £588
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.23% +3.33% +7.14%
Number of hourly rates quoted 2891 3103 4169
UK median hourly rate £18.50 £19.00 £17.50
Median hourly rate % change year-on-year -2.63% +8.57% +2.94%
10th Percentile £10.96 £10.44 £10.50
90th Percentile £50.00 £47.38 £45.00
UK excluding London median hourly rate £17.50 £19.00 £17.00
% change year-on-year -7.89% +11.76% +1.49%

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Analyst.

Contractor daily rate trend for Support Analyst in the UK

Support Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Support Analyst over the 6 months to 25 July 2017.

Contractor daily rate histogram for Support Analyst in the UK

Support Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Analyst.

Contractor hourly rate trend for Support Analyst in the UK

Support Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Support Analyst over the 6 months to 25 July 2017.

Contractor hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 6 months to 25 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Job
Vacancies
England -16 1136 £275 +10.00% 251
UK excluding London -35 622 £203 -14.53% 174
London -5 578 £325 +18.18% 88
South East -33 213 £202 -15.16% 57
North of England +12 116 £188 -21.88% 40
Midlands +13 91 £269 +7.50% 21
East of England -70 80 £189 -24.47% 23
North West +19 72 £175 -4.11% 26
South West -5 61 £238 +6.74% 22
East Midlands +13 53 £288 +21.05% 12
Scotland +55 52 £163 +4.00% 5
West Midlands +2 38 £213 -18.27% 9
Yorkshire 0 36 £210 - 13
Northern Ireland -40 9 £275 +1.10%
North East +28 8 £195 -38.58% 1
Wales -10 4 £120 -57.71% 4

Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 25 July 2017, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Support Analyst in the job title.

1 561 (45.95%) Windows
2 375 (30.71%) Microsoft
3 323 (26.45%) Active Directory
4 308 (25.23%) SQL
5 263 (21.54%) Finance
6 243 (19.90%) ITIL
7 240 (19.66%) Microsoft Office
8 196 (16.05%) Windows 7
9 130 (10.65%) Unix
10 121 (9.91%) Linux
11 119 (9.75%) Windows Server
12 114 (9.34%) Banking
13 113 (9.25%) Oracle
14 112 (9.17%) Citrix
15 109 (8.93%) SQL Server
16 100 (8.19%) Office 365
17 98 (8.03%) MS Exchange
18 97 (7.94%) Front Office
19 91 (7.45%) VMware
19 91 (7.45%) Python
20 90 (7.37%) Windows 10
21 87 (7.13%) SLA
21 87 (7.13%) Analytical Skills
22 85 (6.96%) SCCM
23 81 (6.63%) Security Cleared
23 81 (6.63%) Incident Management
24 79 (6.47%) PowerShell
25 73 (5.98%) Cisco
26 72 (5.90%) Service Management
27 69 (5.65%) Microsoft Excel

Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 98 (8.03%) MS Exchange
2 58 (4.75%) SharePoint
3 51 (4.18%) IIS
4 42 (3.44%) Exchange Server 2010
5 26 (2.13%) Blackberry Enterprise Server
6 23 (1.88%) IBM Notes
7 21 (1.72%) Skype for Business
8 14 (1.15%) JBoss
9 13 (1.06%) Exchange Server 2007
9 13 (1.06%) Exchange Server 2013
10 11 (0.90%) Apache
10 11 (0.90%) Exchange Server 2003
10 11 (0.90%) WebSphere
11 8 (0.66%) CMS
11 8 (0.66%) WebLogic
12 7 (0.57%) SharePoint 2013
13 6 (0.49%) BizTalk Server
14 5 (0.41%) SharePoint 2010
14 5 (0.41%) WebSphere Application Server
15 4 (0.33%) WildFly
Applications
1 240 (19.66%) Microsoft Office
2 69 (5.65%) Microsoft Excel
3 28 (2.29%) Microsoft PowerPoint
4 19 (1.56%) MS Visio
5 6 (0.49%) Microsoft Project
6 4 (0.33%) Stata
7 3 (0.25%) Spreadsheet
8 1 (0.082%) AutoCAD
8 1 (0.082%) CINEMA 4D
8 1 (0.082%) Vectorworks
Business Applications
1 20 (1.64%) ION MarketView
2 15 (1.23%) Dynamics CRM
3 13 (1.06%) Global One
4 9 (0.74%) Remedy ITSM
5 7 (0.57%) Dynamics AX
5 7 (0.57%) thinkFolio
6 6 (0.49%) Oracle CRM
7 5 (0.41%) RMDS
8 4 (0.33%) Northgate Housing
8 4 (0.33%) Oracle Applications
8 4 (0.33%) Oracle EBS
8 4 (0.33%) Oracle EBS R12
9 3 (0.25%) Dynamics GP
10 2 (0.16%) Actimize
10 2 (0.16%) CA PPM
10 2 (0.16%) Changepoint
10 2 (0.16%) FRx
10 2 (0.16%) SAP ERP
10 2 (0.16%) SAP GTS
10 2 (0.16%) Scribe Insight
Cloud Services
1 100 (8.19%) Office 365
2 20 (1.64%) Microsoft Azure
3 11 (0.90%) G Suite
4 6 (0.49%) Amazon AWS
4 6 (0.49%) SaaS
5 5 (0.41%) Azure Active Directory
5 5 (0.41%) Google Drive
6 4 (0.33%) Mimecast
7 3 (0.25%) OneDrive
8 2 (0.16%) Akamai
8 2 (0.16%) Cloud Computing
8 2 (0.16%) Dynamics 365
8 2 (0.16%) Google Play
8 2 (0.16%) IaaS
9 1 (0.082%) OpenShift
9 1 (0.082%) SuccessFactors
Communications & Networking
1 68 (5.57%) LAN
2 67 (5.49%) TCP/IP
3 59 (4.83%) DNS
4 51 (4.18%) DHCP
5 48 (3.93%) VPN
6 43 (3.52%) Firewall
7 42 (3.44%) WAN
8 38 (3.11%) Internet
9 33 (2.70%) SAN
9 33 (2.70%) Wireless
10 19 (1.56%) VoIP
11 17 (1.39%) Wi-Fi
12 12 (0.98%) Skype
13 10 (0.82%) iSCSI
14 9 (0.74%) NAS
14 9 (0.74%) OSPF
15 8 (0.66%) BGP
15 8 (0.66%) VXLAN
16 7 (0.57%) Broadband
16 7 (0.57%) SMTP
Database & Business Intelligence
1 109 (8.93%) SQL Server
2 30 (2.46%) Oracle Database
3 22 (1.80%) SQL Server Reporting Services
4 21 (1.72%) Relational Database
5 17 (1.39%) BusinessObjects
6 15 (1.23%) SQL Server Integration Services
7 12 (0.98%) Oracle Database 10g
8 11 (0.90%) SQL Server 2008
9 10 (0.82%) Data Mart
10 8 (0.66%) SQL Server 2012
11 7 (0.57%) Data Warehouse
11 7 (0.57%) Oracle Reports
11 7 (0.57%) SQL Server 2005
11 7 (0.57%) SQL Server Analysis Services
12 5 (0.41%) BusinessObjects Business Intelligence
12 5 (0.41%) QlikView
13 4 (0.33%) Crystal Reports
13 4 (0.33%) MySQL
13 4 (0.33%) Oracle9i Database
13 4 (0.33%) SQL Server 2014
Development Applications
1 34 (2.78%) JIRA
2 12 (0.98%) Visual Studio
3 10 (0.82%) Team Foundation Server
4 7 (0.57%) Git (software)
4 7 (0.57%) Jenkins
5 6 (0.49%) Toad
6 5 (0.41%) TeamCity
7 3 (0.25%) Ant
7 3 (0.25%) Oracle APEX
7 3 (0.25%) Subversion
8 2 (0.16%) Atlassian Bamboo
8 2 (0.16%) HP UFT
9 1 (0.082%) Eclipse
9 1 (0.082%) GitLab
9 1 (0.082%) Hudson
9 1 (0.082%) JDeveloper
9 1 (0.082%) MSBuild
9 1 (0.082%) MSI
9 1 (0.082%) Octopus Deploy
9 1 (0.082%) StarTeam
General
1 263 (21.54%) Finance
2 114 (9.34%) Banking
3 97 (7.94%) Front Office
4 48 (3.93%) Investment Banking
5 40 (3.28%) Retail
6 36 (2.95%) Legal
7 23 (1.88%) Telecoms
8 22 (1.80%) Back Office
8 22 (1.80%) Law
9 18 (1.47%) Advertising
10 15 (1.23%) Manufacturing
11 14 (1.15%) Automotive
12 12 (0.98%) Pharmaceutical
13 11 (0.90%) French Language
14 8 (0.66%) Billing
14 8 (0.66%) Marketing
14 8 (0.66%) Publishing
15 6 (0.49%) Financial Institution
15 6 (0.49%) German Language
16 5 (0.41%) International Banking
Libraries, Frameworks & Software Standards
1 31 (2.54%) .NET
2 29 (2.38%) Rendezvous
3 23 (1.88%) XML
4 21 (1.72%) Web Services
5 12 (0.98%) FIX Protocol
6 11 (0.90%) Middleware
7 10 (0.82%) Murex MxML
8 8 (0.66%) HTML
9 7 (0.57%) .NET Framework
9 7 (0.57%) J2EE
10 6 (0.49%) ASP.NET
10 6 (0.49%) CSS
10 6 (0.49%) SAML
11 5 (0.41%) Node.js
11 5 (0.41%) SOAP
11 5 (0.41%) WebSphere MQ
11 5 (0.41%) XSLT
12 4 (0.33%) Java EE
12 4 (0.33%) Java SE
12 4 (0.33%) REST
Miscellaneous
1 87 (7.13%) Analytical Skills
2 63 (5.16%) Fixed Income
3 43 (3.52%) Foreign Exchange (FX)
3 43 (3.52%) Management Information System
4 42 (3.44%) Blackberry
5 34 (2.78%) Derivative
6 33 (2.70%) Equities
7 30 (2.46%) Data Centre
8 24 (1.97%) iPad
8 24 (1.97%) iPhone
8 24 (1.97%) Smartphone
9 21 (1.72%) NHS
10 18 (1.47%) Client/Server
11 16 (1.31%) Video Conferencing
12 15 (1.23%) Interest Rate Derivative
13 14 (1.15%) CMDB
13 14 (1.15%) Computer Science
13 14 (1.15%) Driving Licence
14 13 (1.06%) Market Risk
15 11 (0.90%) Fat Client
Operating Systems
1 561 (45.95%) Windows
2 196 (16.05%) Windows 7
3 130 (10.65%) Unix
4 121 (9.91%) Linux
5 119 (9.75%) Windows Server
6 90 (7.37%) Windows 10
7 64 (5.24%) Windows Server 2008
8 51 (4.18%) Windows 8
9 49 (4.01%) Windows Server 2012
10 42 (3.44%) Windows XP
11 40 (3.28%) Windows Server 2003
12 34 (2.78%) Apple iOS
13 33 (2.70%) Android
14 15 (1.23%) Solaris
15 14 (1.15%) Mac OS X
16 12 (0.98%) Red Hat Enterprise Linux
17 10 (0.82%) CentOS
17 10 (0.82%) Windows 2000 Server
18 8 (0.66%) Windows Mobile
19 5 (0.41%) Mac OS
Processes & Methodologies
1 243 (19.90%) ITIL
2 81 (6.63%) Incident Management
3 72 (5.90%) Service Management
4 67 (5.49%) Problem Management
5 54 (4.42%) Migration
6 44 (3.60%) Change Management
7 41 (3.36%) Asset Management
8 36 (2.95%) CRM
8 36 (2.95%) Electronic Trading
9 34 (2.78%) ITSM
10 31 (2.54%) Service Delivery
11 28 (2.29%) Disaster Recovery
12 27 (2.21%) ITIL V3
12 27 (2.21%) Release Management
13 26 (2.13%) Algorithmic Trading
14 25 (2.05%) Project Management
14 25 (2.05%) Stakeholder Management
15 24 (1.97%) Change Control
16 23 (1.88%) Business Intelligence
16 23 (1.88%) Configuration Management
Programming Languages
1 308 (25.23%) SQL
2 91 (7.45%) Python
3 79 (6.47%) PowerShell
4 44 (3.60%) Java
5 40 (3.28%) Perl
6 25 (2.05%) VBA
7 24 (1.97%) C++
8 21 (1.72%) PL/SQL
9 18 (1.47%) C#
9 18 (1.47%) JavaScript
9 18 (1.47%) T-SQL
10 15 (1.23%) Bash Shell
11 13 (1.06%) Shell Script
12 11 (0.90%) VBScript
13 9 (0.74%) VB
14 8 (0.66%) Korn
15 7 (0.57%) PHP
15 7 (0.57%) R
16 5 (0.41%) C
17 4 (0.33%) MATLAB
Qualifications
1 81 (6.63%) Security Cleared
2 61 (5.00%) Microsoft Certification
3 48 (3.93%) SC Cleared
4 35 (2.87%) Degree
4 35 (2.87%) ITIL Certification
4 35 (2.87%) MCP
5 28 (2.29%) MCSE
6 20 (1.64%) CCNA
6 20 (1.64%) Cisco Certification
6 20 (1.64%) MCSA
7 15 (1.23%) DV Cleared
8 13 (1.06%) A+ Certification
8 13 (1.06%) CCNP
9 11 (0.90%) Computer Science Degree
10 9 (0.74%) BPSS Clearance
10 9 (0.74%) MCITP
11 7 (0.57%) ITIL Foundation Certificate
11 7 (0.57%) MCTS
11 7 (0.57%) MOS
12 6 (0.49%) Network+ Certification
Quality Assurance & Compliance
1 87 (7.13%) SLA
2 28 (2.29%) PMO
3 11 (0.90%) Disclosure Scotland
4 9 (0.74%) Data Quality
5 4 (0.33%) Dodd-Frank
5 4 (0.33%) MiFID
5 4 (0.33%) QA
5 4 (0.33%) SEPA
6 3 (0.25%) PCI DSS
6 3 (0.25%) Sarbanes-Oxley
7 2 (0.16%) GDPR
7 2 (0.16%) ISO/IEC 27001
8 1 (0.082%) Cyber Essentials
8 1 (0.082%) GxP
8 1 (0.082%) ISO 9001
8 1 (0.082%) ISO/IEC 20000
8 1 (0.082%) P3O
System Software
1 323 (26.45%) Active Directory
2 53 (4.34%) VMware Infrastructure
3 29 (2.38%) Hyper-V
4 22 (1.80%) XenApp
5 20 (1.64%) Virtual Desktop
6 19 (1.56%) vSphere
7 15 (1.23%) XenDesktop
8 12 (0.98%) VMware ESXi
9 9 (0.74%) Virtual Machines
10 7 (0.57%) Virtual Servers
11 5 (0.41%) Microsoft App-V
11 5 (0.41%) Microsoft Virtual Server
12 3 (0.25%) Firmware
12 3 (0.25%) Oracle RAC
12 3 (0.25%) Terminal Services
12 3 (0.25%) Varnish
13 2 (0.16%) ISA Server
14 1 (0.082%) Samba
14 1 (0.082%) Tivoli Workload Scheduler
14 1 (0.082%) VMware Workstation
Systems Management
1 85 (6.96%) SCCM
2 24 (1.97%) TIBCO Hawk
3 14 (1.15%) NetBackup
4 11 (0.90%) SCOM
5 9 (0.74%) Control-M
5 9 (0.74%) Norton AntiVirus
5 9 (0.74%) WSUS
6 8 (0.66%) Puppet
7 7 (0.57%) Nagios
8 6 (0.49%) AirWatch
8 6 (0.49%) Backup Exec
8 6 (0.49%) ITRS Geneos
8 6 (0.49%) SCOrch
8 6 (0.49%) Symantec Endpoint Protection
9 5 (0.41%) Ansible
9 5 (0.41%) DameWare
9 5 (0.41%) Dollar Universe
9 5 (0.41%) SCSM
9 5 (0.41%) Systems Management Server (SMS)
10 4 (0.33%) MOM
Vendors
1 375 (30.71%) Microsoft
2 113 (9.25%) Oracle
3 112 (9.17%) Citrix
4 91 (7.45%) VMware
5 73 (5.98%) Cisco
6 48 (3.93%) HP
7 36 (2.95%) SAP
8 35 (2.87%) Apple
9 31 (2.54%) Google
9 31 (2.54%) TIBCO
10 29 (2.38%) Remedy
11 23 (1.88%) Lotus
11 23 (1.88%) Murex
11 23 (1.88%) ServiceNow
11 23 (1.88%) Sybase
12 22 (1.80%) ION Trading
12 22 (1.80%) Symantec
13 21 (1.72%) IBM
14 19 (1.56%) Sun
15 18 (1.47%) NetApp
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