Period
to 17 January 2019

The median contractor rate for a Support Analyst was £230 per day in advertised job vacancies during the 6 months to 17 January 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Analyst
UK
6 months to
17 Jan 2019
Same period 2018 Same period 2017
Rank 231 197 198
Rank change year-on-year -34 +1 -42
Contract jobs requiring a Support Analyst 1,230 1,399 1,350
As % of all contract IT jobs advertised in the UK 1.24% 1.39% 1.39%
As % of the Job Titles category 1.31% 1.47% 1.46%
Number of daily rates quoted 765 821 800
UK median daily rate £230 £245 £225
Median daily rate % change year-on-year -6.12% +8.89% -11.76%
10th Percentile £120 £113 £120
90th Percentile £456 £475 £475
UK excluding London median daily rate £200 £200 £200
Number of hourly rates quoted 150 208 181
UK median hourly rate £16.88 £15.00 £15.00
Median hourly rate % change year-on-year +12.50% - -3.23%
10th Percentile £11.25 £10.16 £10.75
90th Percentile £25.50 £29.00 £23.75
UK excluding London median hourly rate £15.63 £14.20 £15.00
% change year-on-year +10.04% -5.33% -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 94,110 95,205 92,318
% of contract IT jobs with a recognized job title 94.67% 94.91% 94.83%
Number of daily rates quoted 62,187 63,263 60,274
UK median daily rate £450 £450 £425
Median daily rate % change year-on-year - +5.88% +3.03%
10th Percentile £269 £260 £254
90th Percentile £638 £625 £600
UK excluding London median daily rate £425 £400 £400
% change year-on-year +6.25% - +5.26%
Number of hourly rates quoted 2,883 2,786 3,243
UK median hourly rate £18.70 £18.50 £18.00
Median hourly rate % change year-on-year +1.08% +2.78% -2.70%
10th Percentile £11.00 £10.75 £10.50
90th Percentile £48.75 £47.83 £47.20
UK excluding London median hourly rate £17.50 £17.50 £17.50

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Analyst.

Contractor daily rate trend for Support Analyst in the UK

Support Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Support Analyst over the 6 months to 17 January 2019.

Contractor daily rate histogram for Support Analyst in the UK

Support Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Analyst.

Contractor hourly rate trend for Support Analyst in the UK

Support Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Support Analyst over the 6 months to 17 January 2019.

Contractor hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 6 months to 17 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -30 1,145 £240 -4.00% 339
UK excluding London -45 655 £200 - 222
London -11 562 £280 -6.67% 131
South East 0 229 £185 -0.67% 63
North of England -13 129 £318 +58.75% 54
East of England -3 97 £180 -24.21% 25
Midlands -43 79 £148 -41.00% 46
Scotland +2 57 £140 -25.33% 9
North West -10 56 £360 +69.41% 23
West Midlands -34 47 £143 -21.38% 22
South West -58 47 £225 +5.26% 20
North East +16 41 £375 -6.25% 3
East Midlands -22 32 £200 -36.00% 24
Yorkshire -33 32 £275 +71.88% 28
Wales -12 12 £196 +78.41% 5
Northern Ireland +20 5 £388 +0.65%

Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 17 January 2019, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Support Analyst in the job title.

1 672 (54.63%) Windows
2 442 (35.93%) Microsoft
3 426 (34.63%) Active Directory
4 323 (26.26%) Microsoft Office
5 279 (22.68%) ITIL
6 267 (21.71%) Windows 10
7 260 (21.14%) Finance
8 236 (19.19%) Office 365
9 235 (19.11%) Windows 7
10 208 (16.91%) SQL
11 163 (13.25%) Windows Server
12 119 (9.67%) Service Management
13 115 (9.35%) VMware
14 109 (8.86%) SCCM
15 108 (8.78%) Linux
16 106 (8.62%) Citrix
17 105 (8.54%) SharePoint
18 104 (8.46%) MS Exchange
19 101 (8.21%) Unix
20 99 (8.05%) Banking
21 96 (7.80%) Microsoft Excel
21 96 (7.80%) SLA
22 94 (7.64%) Problem-Solving
23 89 (7.24%) SQL Server
24 83 (6.75%) Cisco
25 77 (6.26%) Windows Server 2012
26 76 (6.18%) Windows Server 2008
27 74 (6.02%) LAN
28 73 (5.93%) Apple
29 72 (5.85%) Incident Management

Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 105 (8.54%) SharePoint
2 104 (8.46%) MS Exchange
3 39 (3.17%) IIS
4 31 (2.52%) Skype for Business
5 22 (1.79%) Exchange Server 2013
6 21 (1.71%) Exchange Server 2010
7 15 (1.22%) Tomcat
7 15 (1.22%) TPMS
8 13 (1.06%) Apache
8 13 (1.06%) Confluence
9 12 (0.98%) SharePoint 2010
10 11 (0.89%) WordPress
11 10 (0.81%) Exchange Server 2007
12 8 (0.65%) Blackberry Enterprise Server
12 8 (0.65%) IBM Notes
12 8 (0.65%) WebSphere
13 7 (0.57%) BizTalk Server
14 6 (0.49%) Exchange Server 2003
14 6 (0.49%) SharePoint 2013
15 4 (0.33%) Adobe Experience Manager
Applications
1 323 (26.26%) Microsoft Office
2 96 (7.80%) Microsoft Excel
3 47 (3.82%) Microsoft PowerPoint
4 12 (0.98%) InfoPath
5 10 (0.81%) Microsoft Project
6 8 (0.65%) MS Visio
7 6 (0.49%) Spreadsheet
8 4 (0.33%) CINEMA 4D
9 3 (0.24%) Adobe Captivate
10 2 (0.16%) MicroStation
10 2 (0.16%) PTC Creo
10 2 (0.16%) Siemens NX
11 1 (0.081%) Acrobat
11 1 (0.081%) Adobe Creative Suite
11 1 (0.081%) Adobe Illustrator
11 1 (0.081%) Adobe Premiere
11 1 (0.081%) HipChat
11 1 (0.081%) Photoshop
11 1 (0.081%) SOLIDWORKS
11 1 (0.081%) Windchill
Business Applications
1 20 (1.63%) Dynamics CRM
2 17 (1.38%) Dynamics AX
3 12 (0.98%) Remedy ITSM
4 9 (0.73%) thinkFolio
5 8 (0.65%) Markit EDM
5 8 (0.65%) Salesforce.com CRM
6 7 (0.57%) Bloomberg AIM
6 7 (0.57%) Dynamics NAV
7 6 (0.49%) Elite 3E
7 6 (0.49%) LatentZero
7 6 (0.49%) PeopleSoft HRMS
8 5 (0.41%) Carpe Diem
8 5 (0.41%) Eikon
8 5 (0.41%) ION MarketView
9 3 (0.24%) Line 500
9 3 (0.24%) Magento
9 3 (0.24%) Oracle EBS
9 3 (0.24%) Oracle EBS R12
9 3 (0.24%) Temenos T24
10 2 (0.16%) Oracle Financials
Cloud Services
1 236 (19.19%) Office 365
2 46 (3.74%) Microsoft Azure
3 15 (1.22%) Dynamics 365
4 14 (1.14%) IaaS
5 12 (0.98%) PaaS
6 11 (0.89%) SaaS
7 10 (0.81%) Azure Active Directory
7 10 (0.81%) G Suite
7 10 (0.81%) OneDrive
8 8 (0.65%) Mimecast
9 5 (0.41%) Amazon AWS
9 5 (0.41%) Google Drive
10 4 (0.33%) Akamai
11 3 (0.24%) Cloud Computing
12 2 (0.16%) Virtual Private Cloud
12 2 (0.16%) Yammer
Communications & Networking
1 74 (6.02%) LAN
2 57 (4.63%) WAN
3 56 (4.55%) DNS
4 55 (4.47%) DHCP
4 55 (4.47%) TCP/IP
5 42 (3.41%) VPN
6 38 (3.09%) Internet
7 33 (2.68%) Skype
8 30 (2.44%) Firewall
9 29 (2.36%) VoIP
10 24 (1.95%) Cisco IOS
11 18 (1.46%) Wireless
12 17 (1.38%) Intranet
13 16 (1.30%) SAN
13 16 (1.30%) Wi-Fi
14 14 (1.14%) Structured Cabling
15 13 (1.06%) Remote Desktop
16 12 (0.98%) WebEx
17 10 (0.81%) IP Telephony
17 10 (0.81%) Telepresence
Database & Business Intelligence
1 89 (7.24%) SQL Server
2 22 (1.79%) SQL Server Reporting Services
3 21 (1.71%) SQL Server Integration Services
4 20 (1.63%) Relational Database
5 16 (1.30%) Power BI
6 14 (1.14%) SQL Server 2008
7 13 (1.06%) Oracle Database
7 13 (1.06%) SQL Server 2012
8 11 (0.89%) Data Warehouse
9 9 (0.73%) MS Access
9 9 (0.73%) Oracle Reports
9 9 (0.73%) RDBMS
10 8 (0.65%) QlikView
10 8 (0.65%) SQL Server 2014
11 7 (0.57%) BusinessObjects
12 6 (0.49%) Oracle Database 12c
12 6 (0.49%) Spotfire
13 5 (0.41%) MySQL
13 5 (0.41%) Oracle Database 11g
13 5 (0.41%) SQL Server 2016
Development Applications
1 24 (1.95%) JIRA
2 6 (0.49%) Oracle Forms
2 6 (0.49%) PeopleTools
3 4 (0.33%) GitLab
3 4 (0.33%) Hudson
3 4 (0.33%) Jenkins
3 4 (0.33%) JIRA Agile
4 3 (0.24%) TeamCity
4 3 (0.24%) Toad
5 2 (0.16%) Artifactory
5 2 (0.16%) Visual Studio
6 1 (0.081%) AdminStudio
6 1 (0.081%) Dreamweaver
6 1 (0.081%) FitNesse
6 1 (0.081%) Git (software)
6 1 (0.081%) InstallShield
6 1 (0.081%) JMeter
6 1 (0.081%) MSI
6 1 (0.081%) NUnit
6 1 (0.081%) Visual Studio Team System
General
1 260 (21.14%) Finance
2 99 (8.05%) Banking
3 66 (5.37%) Front Office
4 54 (4.39%) Law
5 31 (2.52%) Legal
5 31 (2.52%) Telecoms
6 25 (2.03%) Investment Banking
7 20 (1.63%) Back Office
8 19 (1.54%) Retail
9 12 (0.98%) Manufacturing
10 11 (0.89%) Financial Institution
11 10 (0.81%) Publishing
12 9 (0.73%) Billing
13 7 (0.57%) Automotive
13 7 (0.57%) Marketing
14 6 (0.49%) Pharmaceutical
14 6 (0.49%) Spanish Language
15 5 (0.41%) Advertising
16 4 (0.33%) General Ledger
16 4 (0.33%) German Language
Libraries, Frameworks & Software Standards
1 28 (2.28%) .NET
2 17 (1.38%) XML
3 12 (0.98%) Middleware
4 11 (0.89%) HTML
5 10 (0.81%) CSS
5 10 (0.81%) Web Services
6 9 (0.73%) LDAP
6 9 (0.73%) Software Packaging
7 8 (0.65%) ISPF
8 7 (0.57%) FIX Protocol
9 6 (0.49%) .NET Framework
9 6 (0.49%) ASP.NET
9 6 (0.49%) jQuery
9 6 (0.49%) Spring
10 5 (0.41%) Ajax
10 5 (0.41%) Murex MxML
10 5 (0.41%) Rendezvous
10 5 (0.41%) XSLT
11 4 (0.33%) SOAP
12 3 (0.24%) XSD
Miscellaneous
1 63 (5.12%) Analytical Skills
2 53 (4.31%) Fixed Income
3 45 (3.66%) Self-Motivation
4 43 (3.50%) Blackberry
5 40 (3.25%) iPhone
6 31 (2.52%) iPad
7 30 (2.44%) Derivative
8 29 (2.36%) Management Information System
9 28 (2.28%) Video Conferencing
10 26 (2.11%) Smartphone
11 23 (1.87%) Foreign Exchange (FX)
12 18 (1.46%) Driving Licence
13 17 (1.38%) Virtual Team
14 16 (1.30%) Wiki
15 15 (1.22%) Equities
16 12 (0.98%) Hedge funds
16 12 (0.98%) User Experience
17 11 (0.89%) Data Centre
18 9 (0.73%) Client/Server
18 9 (0.73%) Interest Rate Derivative
Operating Systems
1 672 (54.63%) Windows
2 267 (21.71%) Windows 10
3 235 (19.11%) Windows 7
4 163 (13.25%) Windows Server
5 108 (8.78%) Linux
6 101 (8.21%) Unix
7 77 (6.26%) Windows Server 2012
8 76 (6.18%) Windows Server 2008
9 62 (5.04%) Android
10 53 (4.31%) Apple iOS
11 28 (2.28%) Mac OS X
12 26 (2.11%) Windows 8
13 21 (1.71%) Windows Server 2003
14 19 (1.54%) Mac OS
15 15 (1.22%) VME
16 14 (1.14%) Windows XP
17 13 (1.06%) zOS
18 9 (0.73%) Red Hat Enterprise Linux
19 4 (0.33%) HPUX
19 4 (0.33%) Ubuntu
Processes & Methodologies
1 279 (22.68%) ITIL
2 119 (9.67%) Service Management
3 94 (7.64%) Problem-Solving
4 72 (5.85%) Incident Management
5 52 (4.23%) Asset Management
6 49 (3.98%) Root Cause Analysis
7 47 (3.82%) Change Management
8 46 (3.74%) Problem Management
9 45 (3.66%) ITSM
10 43 (3.50%) Migration
11 35 (2.85%) Proactive Monitoring
12 34 (2.76%) CRM
13 33 (2.68%) ITIL V3
14 32 (2.60%) Agile Software Development
15 31 (2.52%) Continuous Improvement
16 30 (2.44%) Disaster Recovery
16 30 (2.44%) Workflow
17 29 (2.36%) Service Delivery
18 28 (2.28%) Data Protection
19 27 (2.20%) Time Management
Programming Languages
1 208 (16.91%) SQL
2 54 (4.39%) PowerShell
3 38 (3.09%) C#
4 37 (3.01%) Java
5 35 (2.85%) Python
6 24 (1.95%) PL/SQL
7 22 (1.79%) Perl
8 19 (1.54%) Shell Script
9 15 (1.22%) C
9 15 (1.22%) VBA
10 13 (1.06%) JCL
11 12 (0.98%) T-SQL
12 10 (0.81%) Bash Shell
12 10 (0.81%) C++
13 8 (0.65%) JavaScript
14 7 (0.57%) ActionScript
14 7 (0.57%) ActionScript 2.0
15 6 (0.49%) VB
15 6 (0.49%) VB.NET
16 5 (0.41%) VBScript
Qualifications
1 58 (4.72%) Security Cleared
2 51 (4.15%) Degree
3 45 (3.66%) ITIL Certification
3 45 (3.66%) SC Cleared
4 39 (3.17%) Microsoft Certification
5 20 (1.63%) ITIL Foundation Certificate
6 18 (1.46%) MCSE
7 16 (1.30%) MCP
8 15 (1.22%) CCNA
8 15 (1.22%) Cisco Certification
9 14 (1.14%) DV Cleared
9 14 (1.14%) MCSA
10 10 (0.81%) Computer Science Degree
11 8 (0.65%) DBS Check
11 8 (0.65%) MCITP
12 7 (0.57%) A+ Certification
13 5 (0.41%) CCA
13 5 (0.41%) Citrix Certification
13 5 (0.41%) VMware Certified Professional (VCP)
14 4 (0.33%) MCTS
Quality Assurance & Compliance
1 96 (7.80%) SLA
2 22 (1.79%) PMO
3 14 (1.14%) Data Quality
4 6 (0.49%) Disclosure Scotland
4 6 (0.49%) QA
5 4 (0.33%) ISO/IEC 27001
6 3 (0.24%) MiFID
7 2 (0.16%) GDPR
7 2 (0.16%) Sarbanes-Oxley
8 1 (0.081%) Cyber Essentials
8 1 (0.081%) EMIR
8 1 (0.081%) HL7
System Software
1 426 (34.63%) Active Directory
2 48 (3.90%) VMware Infrastructure
3 23 (1.87%) XenApp
4 22 (1.79%) Hyper-V
5 17 (1.38%) XenDesktop
6 14 (1.14%) VMware ESXi
7 13 (1.06%) Virtual Desktop
7 13 (1.06%) vSphere
8 11 (0.89%) VMware Server
9 10 (0.81%) Virtual Servers
10 9 (0.73%) BitLocker
11 8 (0.65%) Time Sharing Option
12 7 (0.57%) Terminal Services
13 5 (0.41%) Docker
13 5 (0.41%) Microsoft App-V
13 5 (0.41%) Virtual Machines
14 4 (0.33%) Microsoft Virtual Server
14 4 (0.33%) VMware Workstation
15 3 (0.24%) Oracle RAC
15 3 (0.24%) XenServer
Systems Management
1 109 (8.86%) SCCM
2 25 (2.03%) AirWatch
2 25 (2.03%) WSUS
3 16 (1.30%) Backup Exec
3 16 (1.30%) Control-M
3 16 (1.30%) SCOM
4 13 (1.06%) Systems Management Server (SMS)
5 9 (0.73%) Microsoft Intune
6 8 (0.65%) Norton AntiVirus
7 6 (0.49%) Dollar Universe
7 6 (0.49%) OpenView
7 6 (0.49%) vCenter Server
8 5 (0.41%) ITRS Geneos
8 5 (0.41%) Jamf Pro
8 5 (0.41%) McAfee ePO
8 5 (0.41%) Microsoft Clustering
8 5 (0.41%) Puppet
8 5 (0.41%) vMotion
9 4 (0.33%) Thomson Reuters DACS
9 4 (0.33%) Tivoli Storage Manager
Vendors
1 442 (35.93%) Microsoft
2 115 (9.35%) VMware
3 106 (8.62%) Citrix
4 83 (6.75%) Cisco
5 73 (5.93%) Apple
6 69 (5.61%) Oracle
7 51 (4.15%) ServiceNow
8 45 (3.66%) Remedy
9 40 (3.25%) HP
10 37 (3.01%) Bloomberg
11 31 (2.52%) Ivanti
12 28 (2.28%) Sony
13 24 (1.95%) Reuters
14 23 (1.87%) Adobe
15 20 (1.63%) McAfee
15 20 (1.63%) SAP
16 19 (1.54%) Sophos
16 19 (1.54%) Sybase
16 19 (1.54%) Symantec
17 18 (1.46%) Murex