Support Analyst Contract Job Trends

Support Analyst
UK

The median Support Analyst daily rate in the UK is £290, according to job vacancies posted in the 6 months leading up to 2 November 2025.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
2 Nov 2025
Same period 2024 Same period 2023
Rank 232 325 286
Rank change year-on-year +93 -39 +30
Contract jobs requiring a Support Analyst 417 238 406
As % of all contract jobs in the UK 1.22% 0.65% 0.86%
As % of the Job Titles category 1.34% 0.70% 0.92%
Number of daily rates quoted 177 125 286
10th Percentile £146 £154 £156
25th Percentile £198 £185 £200
Median daily rate (50th Percentile) £290 £225 £350
Median % change year-on-year +28.89% -35.71% +40.00%
75th Percentile £431 £363 £575
90th Percentile £500 £488 £644
UK excluding London median daily rate £263 £203 £218
% change year-on-year +29.63% -7.11% +1.99%
Number of hourly rates quoted 100 14 26
10th Percentile £13.50 £18.19 £13.50
25th Percentile £18.63 £20.63 £15.31
Median hourly rate £22.14 £23.35 £19.00
Median % change year-on-year -5.18% +22.89% +8.57%
75th Percentile £27.91 £28.38 £23.57
90th Percentile £31.40 £37.00 £26.75
UK excluding London median hourly rate £20.92 £22.00 £18.50
% change year-on-year -4.93% +18.92% +7.25%

All Contract IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 31,114 33,947 44,122
% of contract IT jobs with a recognized job title 90.91% 92.88% 93.83%
Number of daily rates quoted 19,696 20,467 30,059
10th Percentile £278 £300 £300
25th Percentile £402 £412 £413
Median daily rate (50th Percentile) £500 £525 £525
Median % change year-on-year -4.76% - -4.55%
75th Percentile £619 £638 £650
90th Percentile £723 £738 £744
UK excluding London median daily rate £475 £490 £500
% change year-on-year -3.06% -2.00% -
Number of hourly rates quoted 1,755 1,285 1,535
10th Percentile £14.00 £15.04 £14.88
25th Percentile £17.50 £20.19 £19.06
Median hourly rate £25.15 £37.50 £45.00
Median % change year-on-year -32.93% -16.67% +57.89%
75th Percentile £51.25 £65.00 £65.00
90th Percentile £70.00 £73.75 £77.50
UK excluding London median hourly rate £25.15 £37.00 £44.50
% change year-on-year -32.03% -16.85% +85.42%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of contract IT job postings featuring 'Support Analyst' in the job title relative to all contract IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Daily Rate Trend

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK.

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Support Analyst over the 6 months to 2 November 2025.

Daily rate histogram for Support Analyst in the UK

Support Analyst
Hourly Rate Trend

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK.

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Analyst over the 6 months to 2 November 2025.

Hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 17 Contract Job Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 6 months to 2 November 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +87 375 £290 +16.00% 135
UK excluding London +67 263 £263 +29.63% 123
London +48 137 £413 +26.92% 37
Work from Home +38 90 £360 +63.64% 52
North of England +7 65 £210 +3.70% 18
South East +31 53 £263 +16.67% 51
East of England +36 48 £171 +5.23% 14
North West +2 36 £210 +3.70% 9
South West +19 35 £275 +7.84% 13
Midlands -15 35 £145 -12.12% 22
West Midlands -15 23 £148 -10.61% 18
Northern Ireland +10 18 £135 -12.90% 4
Yorkshire -24 17 £290 +34.09% 7
North East 0 12 £106 - 2
East Midlands -15 12 £140 -13.85% 4
Wales +14 11 £295 +55.26% 2
Scotland -18 1 £155 -18.42% 2

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 2 November 2025, Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads featuring Support Analyst in the job title.

1 187 (44.84%) Microsoft
2 145 (34.77%) Windows
3 122 (29.26%) Active Directory
4 118 (28.30%) Problem-Solving
5 108 (25.90%) ITIL
6 102 (24.46%) Customer Service
7 93 (22.30%) Microsoft 365
8 73 (17.51%) ITSM
9 68 (16.31%) Microsoft Office
10 64 (15.35%) Degree
11 59 (14.15%) Service Management
12 55 (13.19%) Security Cleared
13 50 (11.99%) SC Cleared
14 46 (11.03%) SQL
14 46 (11.03%) Windows 10
15 45 (10.79%) Problem Management
16 43 (10.31%) Information Security
17 42 (10.07%) Azure
18 36 (8.63%) ServiceNow
18 36 (8.63%) SharePoint
19 35 (8.39%) Service Delivery
19 35 (8.39%) SLA
20 34 (8.15%) Project Management
21 33 (7.91%) Microsoft Excel
22 30 (7.19%) Mobile Device Management
23 29 (6.95%) Microsoft Exchange
23 29 (6.95%) PowerShell
23 29 (6.95%) SCCM
24 28 (6.71%) Change Management
25 27 (6.47%) ITIL Certification

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 36 (8.63%) SharePoint
2 29 (6.95%) Microsoft Exchange
3 24 (5.76%) Skype for Business
4 16 (3.84%) Mattermost
5 7 (1.68%) Exchange Server 2013
6 5 (1.20%) Confluence
Applications
1 68 (16.31%) Microsoft Office
2 33 (7.91%) Microsoft Excel
3 20 (4.80%) Microsoft PowerPoint
4 9 (2.16%) MS Visio
5 4 (0.96%) Spreadsheet
6 2 (0.48%) Adobe Creative Suite
6 2 (0.48%) Adobe Premiere
6 2 (0.48%) Oracle Smart View
7 1 (0.24%) Microsoft Project
Business Applications
1 18 (4.32%) Remedy ITSM
2 9 (2.16%) Unit4 Business World
3 4 (0.96%) Dynamics CRM
3 4 (0.96%) ION MarketView
4 2 (0.48%) BondVision
4 2 (0.48%) Dynamics GP
5 1 (0.24%) assyst
5 1 (0.24%) Bloomberg TOMS
5 1 (0.24%) Dynamics AX
5 1 (0.24%) NEC Housing
5 1 (0.24%) Salesforce CRM
5 1 (0.24%) SAP S/4HANA
Cloud Services
1 93 (22.30%) Microsoft 365
2 42 (10.07%) Azure
3 22 (5.28%) OneDrive
4 21 (5.04%) Entra ID
5 12 (2.88%) Dynamics 365
6 6 (1.44%) AWS
7 3 (0.72%) Google Workspace
7 3 (0.72%) Power Platform
8 2 (0.48%) GCP
8 2 (0.48%) Slack
8 2 (0.48%) WhatsApp
9 1 (0.24%) Amazon EC2
9 1 (0.24%) Amazon S3
9 1 (0.24%) Azure DevOps
9 1 (0.24%) ChatGPT
9 1 (0.24%) Microsoft Copilot
9 1 (0.24%) SaaS
9 1 (0.24%) Smartsheet
9 1 (0.24%) SuccessFactors
Communications & Networking
1 27 (6.47%) TCP/IP
2 24 (5.76%) LAN
2 24 (5.76%) Skype
3 23 (5.52%) Wi-Fi
4 20 (4.80%) DHCP
4 20 (4.80%) DNS
5 16 (3.84%) WAN
6 15 (3.60%) VPN
7 13 (3.12%) Wireless
8 11 (2.64%) Firewall
9 9 (2.16%) Unified Communications
9 9 (2.16%) WebEx
10 6 (1.44%) PABX
10 6 (1.44%) Structured Cabling
11 5 (1.20%) Cisco IOS
11 5 (1.20%) IP Telephony
11 5 (1.20%) PuTTY
11 5 (1.20%) VLAN
11 5 (1.20%) WLAN
12 3 (0.72%) Softphone
Database & Business Intelligence
1 12 (2.88%) Oracle Reports
2 9 (2.16%) Oracle Database
2 9 (2.16%) Relational Database
3 8 (1.92%) SQL Server
4 4 (0.96%) GIS
4 4 (0.96%) PostgreSQL
5 3 (0.72%) Power BI
6 1 (0.24%) MySQL
6 1 (0.24%) SQL Server Reporting Services
Development Applications
1 13 (3.12%) JIRA
2 1 (0.24%) Bitbucket
2 1 (0.24%) Postman
2 1 (0.24%) ScriptRunner
2 1 (0.24%) SoapUI
General
1 160 (38.37%) Social Skills
2 91 (21.82%) Finance
3 77 (18.47%) Analytical Skills
4 21 (5.04%) Manufacturing
5 20 (4.80%) Banking
6 17 (4.08%) Inclusion and Diversity
6 17 (4.08%) Public Sector
7 15 (3.60%) Organisational Skills
8 14 (3.36%) Financial Institution
9 13 (3.12%) Investment Banking
10 12 (2.88%) Police
11 10 (2.40%) Local Government
12 8 (1.92%) Front Office
12 8 (1.92%) Telecoms
13 7 (1.68%) Back Office
14 6 (1.44%) Retail
15 2 (0.48%) Electronics
15 2 (0.48%) Games
15 2 (0.48%) Marketing
15 2 (0.48%) Multimedia
Libraries, Frameworks & Software Standards
1 3 (0.72%) Rendezvous
1 3 (0.72%) XMPP
2 2 (0.48%) REST
3 1 (0.24%) .NET
3 1 (0.24%) .NET Framework
3 1 (0.24%) FIX Protocol
3 1 (0.24%) JSON
3 1 (0.24%) LAMP
3 1 (0.24%) SOAP
3 1 (0.24%) XML
Miscellaneous
1 30 (7.19%) Management Information System
2 24 (5.76%) Driving Licence
3 17 (4.08%) NHS
4 16 (3.84%) iPad
5 15 (3.60%) CMDB
5 15 (3.60%) iPhone
6 14 (3.36%) BYOD
7 13 (3.12%) Blackberry
8 12 (2.88%) Self-Motivation
8 12 (2.88%) Video Conferencing
9 10 (2.40%) Onboarding
10 9 (2.16%) Virtual Team
11 7 (1.68%) Fixed Income
11 7 (1.68%) Smartphone
12 5 (1.20%) Analytical Mindset
12 5 (1.20%) Data Centre
12 5 (1.20%) Team-Oriented Environment
13 3 (0.72%) Foreign Exchange (FX)
14 2 (0.48%) Data Protection Act
14 2 (0.48%) Renewable Energy
Operating Systems
1 145 (34.77%) Windows
2 46 (11.03%) Windows 10
3 21 (5.04%) Linux
3 21 (5.04%) Windows Server
4 14 (3.36%) Mac OS
4 14 (3.36%) Windows 7
4 14 (3.36%) Windows Server 2003
5 10 (2.40%) Windows Server 2016
6 9 (2.16%) AIX
7 8 (1.92%) Android
8 7 (1.68%) Apple iOS
9 5 (1.20%) Windows Server 2012
10 4 (0.96%) Unix
11 1 (0.24%) Windows Server 2019
Processes & Methodologies
1 118 (28.30%) Problem-Solving
2 108 (25.90%) ITIL
3 102 (24.46%) Customer Service
4 73 (17.51%) ITSM
5 59 (14.15%) Service Management
6 45 (10.79%) Problem Management
7 43 (10.31%) Information Security
8 35 (8.39%) Service Delivery
9 34 (8.15%) Project Management
10 30 (7.19%) Mobile Device Management
11 28 (6.71%) Change Management
12 26 (6.24%) Asset Management
12 26 (6.24%) Continuous Improvement
13 25 (6.00%) Data Analysis
14 23 (5.52%) Cybersecurity
14 23 (5.52%) Proactive Monitoring
15 22 (5.28%) Decision-Making
16 20 (4.80%) Root Cause Analysis
16 20 (4.80%) Workflow
17 19 (4.56%) Migration
Programming Languages
1 46 (11.03%) SQL
2 29 (6.95%) PowerShell
3 10 (2.40%) Python
4 1 (0.24%) C
4 1 (0.24%) Groovy
4 1 (0.24%) X++
Qualifications
1 64 (15.35%) Degree
2 55 (13.19%) Security Cleared
3 50 (11.99%) SC Cleared
4 27 (6.47%) ITIL Certification
4 27 (6.47%) Microsoft Certification
5 16 (3.84%) HND
6 15 (3.60%) MCP
7 12 (2.88%) HNC
8 10 (2.40%) MCSE
9 9 (2.16%) A+ Certification
10 6 (1.44%) Computer Science Degree
10 6 (1.44%) ECDL
11 5 (1.20%) CCNA
11 5 (1.20%) CCNP
11 5 (1.20%) Cisco Certification
11 5 (1.20%) ITIL Foundation Certificate
11 5 (1.20%) MCDST
12 2 (0.48%) DV Cleared
13 1 (0.24%) BPSS Clearance
13 1 (0.24%) CTC Cleared
Quality Assurance & Compliance
1 35 (8.39%) SLA
2 7 (1.68%) PMO
3 5 (1.20%) Cyber Essentials
4 4 (0.96%) Data Quality
4 4 (0.96%) GDPR
4 4 (0.96%) ISO/IEC 27001
4 4 (0.96%) NIST
5 1 (0.24%) QA
System Software
1 122 (29.26%) Active Directory
2 7 (1.68%) BitLocker
2 7 (1.68%) Firmware
3 1 (0.24%) Hyper-V
3 1 (0.24%) VMware Infrastructure
3 1 (0.24%) Xen
3 1 (0.24%) XenApp
3 1 (0.24%) XenDesktop
Systems Management
1 29 (6.95%) SCCM
2 24 (5.76%) SCOM
3 21 (5.04%) HP SiteScope
4 18 (4.32%) Microsoft Intune
5 4 (0.96%) Jamf Pro
6 3 (0.72%) Ansible
6 3 (0.72%) BladeLogic
6 3 (0.72%) ITRS Geneos
7 2 (0.48%) Systems Management Server (SMS)
8 1 (0.24%) Active Directory Federation Services
8 1 (0.24%) Kibana
Vendors
1 187 (44.84%) Microsoft
2 36 (8.63%) ServiceNow
3 25 (6.00%) Oracle
3 25 (6.00%) Splunk
4 24 (5.76%) Cisco
4 24 (5.76%) Citrix
5 23 (5.52%) Remedy
6 21 (5.04%) Apple
7 20 (4.80%) HP
7 20 (4.80%) MobileIron
8 9 (2.16%) Bloomberg
8 9 (2.16%) McAfee
9 7 (1.68%) ION Trading
9 7 (1.68%) Reuters
10 6 (1.44%) Google
10 6 (1.44%) IFS
10 6 (1.44%) Mitel
10 6 (1.44%) Sage
10 6 (1.44%) Tradeweb
11 5 (1.20%) Salesforce