Support Analyst Contract Job Trends

Support Analyst
UK

The median Support Analyst daily rate in the UK is £260, according to job vacancies posted in the 6 months leading up to 15 January 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
15 Jan 2026
Same period 2025 Same period 2024
Rank 248 313 284
Rank change year-on-year +65 -29 +22
Contract jobs requiring a Support Analyst 392 232 335
As % of all contract jobs in the UK 1.06% 0.73% 0.79%
As % of the Job Titles category 1.16% 0.79% 0.85%
Number of daily rates quoted 190 134 239
10th Percentile £127 £165 £155
25th Percentile £165 £204 £189
Median daily rate (50th Percentile) £260 £250 £270
Median % change year-on-year +4.00% -7.41% +8.00%
75th Percentile £375 £429 £450
90th Percentile £450 £588 £578
UK excluding London median daily rate £179 £217 £225
% change year-on-year -17.41% -3.67% +8.43%
Number of hourly rates quoted 73 19 18
10th Percentile £13.50 £19.03 £14.88
25th Percentile £15.50 £21.13 £15.42
Median hourly rate £20.79 £24.50 £18.25
Median % change year-on-year -15.14% +34.25% -6.41%
75th Percentile £25.15 £30.34 £23.75
90th Percentile £31.32 £37.00 £24.23
UK excluding London median hourly rate £18.87 £24.50 £16.00
% change year-on-year -22.98% +53.13% -3.03%

All Contract IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 33,883 29,520 39,341
% of contract IT jobs with a recognized job title 91.34% 92.72% 93.17%
Number of daily rates quoted 21,433 18,105 26,194
10th Percentile £300 £288 £280
25th Percentile £405 £408 £413
Median daily rate (50th Percentile) £500 £525 £525
Median % change year-on-year -4.76% - -4.55%
75th Percentile £618 £638 £638
90th Percentile £720 £738 £738
UK excluding London median daily rate £475 £475 £500
% change year-on-year - -5.00% -
Number of hourly rates quoted 1,985 889 1,660
10th Percentile £14.38 £15.50 £14.16
25th Percentile £18.24 £21.05 £18.93
Median hourly rate £26.30 £32.50 £42.50
Median % change year-on-year -19.08% -23.53% +21.43%
75th Percentile £60.00 £62.24 £65.00
90th Percentile £70.00 £73.75 £76.25
UK excluding London median hourly rate £25.15 £31.29 £45.00
% change year-on-year -19.62% -30.47% +55.17%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of contract IT job postings featuring 'Support Analyst' in the job title relative to all contract IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Daily Rate Trend

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK.

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Support Analyst over the 6 months to 15 January 2026.

Daily rate histogram for Support Analyst in the UK

Support Analyst
Hourly Rate Trend

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK.

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Analyst over the 6 months to 15 January 2026.

Hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 17 Contract Job Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 6 months to 15 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +53 355 £250 -0.50% 94
UK excluding London +40 268 £179 -17.41% 89
London -16 108 £394 +31.25% 22
North of England +10 86 £163 -26.50% 25
Work from Home +28 83 £270 +5.88% 40
North West +16 55 £173 -17.37% 10
South East +22 53 £190 -36.93% 27
East of England +29 52 £172 -16.73% 11
Midlands -39 26 £148 -16.90% 11
South West -23 23 £275 +17.02% 8
North East +7 21 £120 -56.36% 2
West Midlands -28 16 £150 -28.57% 8
Northern Ireland +7 14 £180 +16.13%
Wales +6 10 £290 +52.63% 2
East Midlands -35 10 £140 -17.65% 3
Yorkshire -50 10 £290 +31.17% 13
Scotland -5 4 £260 +36.84% 7

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 15 January 2026, Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads featuring Support Analyst in the job title.

1 154 (39.29%) Microsoft
2 153 (39.03%) Windows
3 120 (30.61%) Active Directory
4 101 (25.77%) Microsoft 365
5 100 (25.51%) Problem-Solving
6 94 (23.98%) Customer Service
7 90 (22.96%) ITIL
8 62 (15.82%) Azure
9 61 (15.56%) Microsoft Office
10 57 (14.54%) ITSM
11 55 (14.03%) Degree
12 50 (12.76%) Windows 10
13 43 (10.97%) Problem Management
14 41 (10.46%) Service Delivery
15 40 (10.20%) SQL
16 39 (9.95%) Security Cleared
17 37 (9.44%) Service Management
18 36 (9.18%) Information Security
19 35 (8.93%) SC Cleared
20 31 (7.91%) Asset Management
20 31 (7.91%) ServiceNow
21 30 (7.65%) Microsoft Exchange
21 30 (7.65%) SharePoint
21 30 (7.65%) Windows Server
22 27 (6.89%) Incident Management
22 27 (6.89%) Project Management
22 27 (6.89%) Wi-Fi
23 26 (6.63%) SLA
24 25 (6.38%) Change Management
24 25 (6.38%) PowerShell

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 30 (7.65%) Microsoft Exchange
1 30 (7.65%) SharePoint
2 21 (5.36%) Skype for Business
3 13 (3.32%) Mattermost
4 7 (1.79%) Exchange Server 2013
5 3 (0.77%) Confluence
6 2 (0.51%) Apache
6 2 (0.51%) IIS
7 1 (0.26%) Oracle Self-Service HR
7 1 (0.26%) Oracle Workflow
Applications
1 61 (15.56%) Microsoft Office
2 22 (5.61%) Microsoft Excel
3 17 (4.34%) Microsoft PowerPoint
4 8 (2.04%) MS Visio
5 3 (0.77%) Spreadsheet
6 2 (0.51%) Adobe Premiere
6 2 (0.51%) Oracle Smart View
7 1 (0.26%) Adobe Creative Suite
7 1 (0.26%) AutoCAD
7 1 (0.26%) Microsoft Project
Business Applications
1 19 (4.85%) Remedy ITSM
2 7 (1.79%) Dynamics CRM
2 7 (1.79%) Unit4 Business World
3 3 (0.77%) ION MarketView
3 3 (0.77%) SAP S/4HANA
4 2 (0.51%) BondVision
4 2 (0.51%) Dynamics GP
5 1 (0.26%) assyst
5 1 (0.26%) Bloomberg TOMS
5 1 (0.26%) Oracle Assets
5 1 (0.26%) Oracle Cash Management
5 1 (0.26%) Oracle Payables
5 1 (0.26%) Oracle Procure-to-Pay
5 1 (0.26%) Oracle Receivables
5 1 (0.26%) Salesforce CRM
5 1 (0.26%) SAP CO
5 1 (0.26%) SAP FI
5 1 (0.26%) SAP FI/CO
Cloud Services
1 101 (25.77%) Microsoft 365
2 62 (15.82%) Azure
3 19 (4.85%) Entra ID
3 19 (4.85%) OneDrive
4 10 (2.55%) Dynamics 365
5 7 (1.79%) AWS
6 4 (1.02%) GCP
6 4 (1.02%) Power Automate
6 4 (1.02%) Power Platform
6 4 (1.02%) Slack
7 3 (0.77%) Azure DevOps
7 3 (0.77%) Google Workspace
8 2 (0.51%) Adobe Creative Cloud
8 2 (0.51%) SaaS
8 2 (0.51%) WhatsApp
9 1 (0.26%) Mimecast
9 1 (0.26%) PaaS
9 1 (0.26%) PowerApps
9 1 (0.26%) Smartsheet
9 1 (0.26%) SuccessFactors
Communications & Networking
1 27 (6.89%) Wi-Fi
2 23 (5.87%) LAN
2 23 (5.87%) VPN
3 21 (5.36%) Skype
4 17 (4.34%) TCP/IP
5 16 (4.08%) WAN
6 15 (3.83%) DHCP
6 15 (3.83%) DNS
7 12 (3.06%) Wireless
8 6 (1.53%) Firewall
8 6 (1.53%) PABX
8 6 (1.53%) Structured Cabling
8 6 (1.53%) Unified Communications
9 5 (1.28%) VLAN
10 2 (0.51%) RS-232
10 2 (0.51%) X.400
11 1 (0.26%) HTTP
11 1 (0.26%) NetScaler
11 1 (0.26%) Network Security
11 1 (0.26%) VoIP
Database & Business Intelligence
1 13 (3.32%) Oracle Reports
2 10 (2.55%) Oracle Database
3 6 (1.53%) SQL Server
4 4 (1.02%) GIS
4 4 (1.02%) PostgreSQL
5 3 (0.77%) Tableau
6 2 (0.51%) Relational Database
7 1 (0.26%) Amazon Redshift
7 1 (0.26%) Oracle BI Publisher
7 1 (0.26%) Qlik Sense
7 1 (0.26%) QlikView
Development Applications
1 15 (3.83%) JIRA
2 1 (0.26%) Postman
2 1 (0.26%) SoapUI
2 1 (0.26%) Tricentis qTest
General
1 145 (36.99%) Social Skills
2 70 (17.86%) Analytical Skills
3 64 (16.33%) Finance
4 24 (6.12%) Public Sector
5 21 (5.36%) Manufacturing
6 16 (4.08%) Banking
7 13 (3.32%) Organisational Skills
7 13 (3.32%) Retail
8 12 (3.06%) Inclusion and Diversity
9 11 (2.81%) Telecoms
10 9 (2.30%) Local Government
11 7 (1.79%) Financial Institution
11 7 (1.79%) Investment Banking
12 5 (1.28%) Marketing
12 5 (1.28%) Police
13 4 (1.02%) Front Office
13 4 (1.02%) Legal
14 3 (0.77%) Back Office
14 3 (0.77%) General Ledger
14 3 (0.77%) Multimedia
Libraries, Frameworks & Software Standards
1 2 (0.51%) Web Services
1 2 (0.51%) XML
2 1 (0.26%) JSON
2 1 (0.26%) Oracle Fusion
2 1 (0.26%) Rendezvous
2 1 (0.26%) REST
2 1 (0.26%) SAP Fiori
2 1 (0.26%) SOAP
Miscellaneous
1 36 (9.18%) Management Information System
2 24 (6.12%) Onboarding
3 20 (5.10%) Driving Licence
3 20 (5.10%) Self-Motivation
4 15 (3.83%) CMDB
4 15 (3.83%) NHS
5 11 (2.81%) Smartphone
6 10 (2.55%) Video Conferencing
7 8 (2.04%) BYOD
8 7 (1.79%) Blackberry
9 5 (1.28%) Data Centre
9 5 (1.28%) Fixed Income
9 5 (1.28%) Team-Oriented Environment
10 4 (1.02%) Virtual Team
11 3 (0.77%) Analytical Mindset
11 3 (0.77%) Enterprise Software
11 3 (0.77%) Hedge funds
11 3 (0.77%) iPad
11 3 (0.77%) iPhone
12 2 (0.51%) Data Protection Act
Operating Systems
1 153 (39.03%) Windows
2 50 (12.76%) Windows 10
3 30 (7.65%) Windows Server
4 17 (4.34%) Linux
4 17 (4.34%) Windows Server 2003
5 15 (3.83%) Windows Server 2016
6 12 (3.06%) Windows 7
7 10 (2.55%) AIX
8 9 (2.30%) Apple iOS
9 8 (2.04%) Android
10 6 (1.53%) Mac OS
11 5 (1.28%) Windows Server 2012
12 4 (1.02%) Unix
13 2 (0.51%) Windows Server 2019
Processes & Methodologies
1 100 (25.51%) Problem-Solving
2 94 (23.98%) Customer Service
3 90 (22.96%) ITIL
4 57 (14.54%) ITSM
5 43 (10.97%) Problem Management
6 41 (10.46%) Service Delivery
7 37 (9.44%) Service Management
8 36 (9.18%) Information Security
9 31 (7.91%) Asset Management
10 27 (6.89%) Incident Management
10 27 (6.89%) Project Management
11 25 (6.38%) Change Management
12 24 (6.12%) Continuous Improvement
13 23 (5.87%) Migration
14 20 (5.10%) Data Analysis
14 20 (5.10%) Mobile Device Management
14 20 (5.10%) Root Cause Analysis
14 20 (5.10%) Validation
15 18 (4.59%) CRM
15 18 (4.59%) Proactive Monitoring
Programming Languages
1 40 (10.20%) SQL
2 25 (6.38%) PowerShell
3 3 (0.77%) C#
3 3 (0.77%) JavaScript
4 2 (0.51%) Bash
4 2 (0.51%) Python
4 2 (0.51%) Shell Script
5 1 (0.26%) PL/SQL
Qualifications
1 55 (14.03%) Degree
2 39 (9.95%) Security Cleared
3 35 (8.93%) SC Cleared
4 19 (4.85%) ITIL Certification
4 19 (4.85%) Microsoft Certification
5 15 (3.83%) MCP
6 14 (3.57%) HND
7 12 (3.06%) A+ Certification
8 10 (2.55%) HNC
8 10 (2.55%) MCSE
9 6 (1.53%) ECDL
10 5 (1.28%) MCDST
11 3 (0.77%) Computer Science Degree
11 3 (0.77%) ITIL Foundation Certificate
12 2 (0.51%) Network+ Certification
13 1 (0.26%) CEH
13 1 (0.26%) CISM
13 1 (0.26%) CISSP
13 1 (0.26%) CompTIA Security+
13 1 (0.26%) DV Cleared
Quality Assurance & Compliance
1 26 (6.63%) SLA
2 8 (2.04%) PMO
3 5 (1.28%) GDPR
3 5 (1.28%) NIST
4 4 (1.02%) ISO/IEC 27001
5 3 (0.77%) Actionable Recommendations
6 2 (0.51%) PCI DSS
7 1 (0.26%) Cyber Essentials
7 1 (0.26%) HIPAA
7 1 (0.26%) QA
System Software
1 120 (30.61%) Active Directory
2 3 (0.77%) Hyper-V
2 3 (0.77%) VMware Infrastructure
3 1 (0.26%) BitLocker
3 1 (0.26%) Firmware
3 1 (0.26%) Virtual Desktop
3 1 (0.26%) XenApp
3 1 (0.26%) XenDesktop
Systems Management
1 23 (5.87%) Microsoft Intune
2 22 (5.61%) SCCM
3 21 (5.36%) HP SiteScope
3 21 (5.36%) SCOM
4 4 (1.02%) Jamf Pro
5 3 (0.77%) Ansible
6 2 (0.51%) Systems Management Server (SMS)
7 1 (0.26%) BladeLogic
7 1 (0.26%) ITRS Geneos
7 1 (0.26%) Kibana
Vendors
1 154 (39.29%) Microsoft
2 31 (7.91%) ServiceNow
3 24 (6.12%) Oracle
4 23 (5.87%) Apple
4 23 (5.87%) Splunk
5 19 (4.85%) Remedy
6 18 (4.59%) HP
7 16 (4.08%) Cisco
8 15 (3.83%) MobileIron
9 14 (3.57%) Citrix
10 10 (2.55%) Salesforce
11 8 (2.04%) SAP
12 7 (1.79%) IBM
13 6 (1.53%) Google
13 6 (1.53%) ION Trading
13 6 (1.53%) Mitel
14 5 (1.28%) Bloomberg
14 5 (1.28%) Computacenter
14 5 (1.28%) iManage
14 5 (1.28%) Reuters