Support Analyst Contract Job Trends

Support Analyst
UK

The median Support Analyst daily rate in the UK is £238, according to job vacancies posted in the 6 months leading up to 13 May 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
13 May 2026
Same period 2025 Same period 2024
Rank 325 286 301
Rank change year-on-year -39 +15 -33
Contract jobs requiring a Support Analyst 328 252 302
As % of all contract jobs in the UK 0.69% 0.87% 0.71%
As % of the Job Titles category 0.75% 0.94% 0.76%
Number of daily rates quoted 152 147 221
10th Percentile £156 £170 £155
25th Percentile £171 £206 £180
Median daily rate (50th Percentile) £238 £275 £225
Median % change year-on-year -13.64% +22.22% -15.89%
75th Percentile £378 £425 £350
90th Percentile £438 £525 £500
UK excluding London median daily rate £213 £263 £193
% change year-on-year -19.05% +36.36% -3.75%
Number of hourly rates quoted 54 37 28
10th Percentile £13.12 £17.44 £12.62
25th Percentile £17.11 £21.24 £17.54
Median hourly rate £20.05 £22.14 £21.25
Median % change year-on-year -9.46% +4.19% -8.21%
75th Percentile £23.00 £24.75 £23.75
90th Percentile £135.02 £31.50 -
UK excluding London median hourly rate £18.57 £22.05 £21.50
% change year-on-year -15.78% +2.56% -7.13%

All Contract IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 43,568 26,796 39,671
% of contract IT jobs with a recognized job title 92.30% 92.46% 92.79%
Number of daily rates quoted 26,699 17,460 25,789
10th Percentile £320 £300 £280
25th Percentile £413 £406 £410
Median daily rate (50th Percentile) £510 £513 £525
Median % change year-on-year -0.49% -2.38% -2.78%
75th Percentile £613 £625 £638
90th Percentile £725 £738 £750
UK excluding London median daily rate £495 £475 £490
% change year-on-year +4.21% -3.06% -2.00%
Number of hourly rates quoted 2,848 1,033 2,665
10th Percentile £15.00 £14.00 £12.86
25th Percentile £20.35 £18.20 £16.30
Median hourly rate £43.85 £28.18 £37.50
Median % change year-on-year +55.59% -24.85% -16.67%
75th Percentile £66.50 £62.25 £61.30
90th Percentile £78.75 £75.00 £73.26
UK excluding London median hourly rate £45.00 £27.24 £40.00
% change year-on-year +65.21% -31.91% -4.94%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of contract IT job postings featuring 'Support Analyst' in the job title relative to all contract IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Daily Rate Trend

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK.

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Support Analyst over the 6 months to 13 May 2026.

Daily rate histogram for Support Analyst in the UK

Support Analyst
Hourly Rate Trend

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK.

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Analyst over the 6 months to 13 May 2026.

Hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 17 Contract Job Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 6 months to 13 May 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -53 294 £233 -15.45% 119
UK excluding London -26 229 £213 -19.05% 107
London -69 92 £244 -25.00% 29
Work from Home -34 69 £225 -40.75% 34
North of England -57 64 £174 -23.96% 21
North West -5 51 £175 -39.66% 10
East of England +12 48 £350 +94.44% 12
South East -33 45 £210 -20.00% 40
Midlands -55 24 £250 +37.93% 20
Scotland +13 20 £250 -41.86% 1
South West -36 17 £380 -5.00% 14
East Midlands -21 13 £213 - 8
West Midlands -65 11 £288 +91.67% 12
North East -12 9 £148 -46.36% 2
Wales -6 8 £290 +52.63% 2
Yorkshire -72 4 £155 -25.30% 9
Northern Ireland +1 3 £180 +12.50%

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 13 May 2026, Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads featuring Support Analyst in the job title.

1 120 (36.59%) Windows
2 101 (30.79%) Microsoft
3 88 (26.83%) Microsoft 365
4 71 (21.65%) Problem-Solving
5 69 (21.04%) Customer Service
6 68 (20.73%) Active Directory
7 51 (15.55%) ITIL
8 41 (12.50%) Azure
9 40 (12.20%) Windows 10
10 30 (9.15%) SQL
11 28 (8.54%) Entra ID
12 27 (8.23%) Microsoft Office
13 26 (7.93%) Incident Management
14 25 (7.62%) Degree
14 25 (7.62%) ServiceNow
14 25 (7.62%) SharePoint
15 21 (6.40%) Migration
16 20 (6.10%) ITSM
16 20 (6.10%) Wi-Fi
17 19 (5.79%) Microsoft Exchange
17 19 (5.79%) Security Cleared
18 18 (5.49%) Microsoft Excel
18 18 (5.49%) Service Management
19 17 (5.18%) Windows Server
20 16 (4.88%) JIRA
20 16 (4.88%) Linux
20 16 (4.88%) Microsoft Certification
20 16 (4.88%) Process Improvement
20 16 (4.88%) Service Delivery
20 16 (4.88%) Validation

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 25 (7.62%) SharePoint
2 19 (5.79%) Microsoft Exchange
3 6 (1.83%) CMS
4 4 (1.22%) Apache
5 2 (0.61%) Confluence
5 2 (0.61%) IIS
5 2 (0.61%) Oracle Self-Service HR
5 2 (0.61%) Oracle Workflow
5 2 (0.61%) SAS
Applications
1 27 (8.23%) Microsoft Office
2 18 (5.49%) Microsoft Excel
3 7 (2.13%) Microsoft PowerPoint
4 4 (1.22%) AutoCAD
5 3 (0.91%) Revit
5 3 (0.91%) Spreadsheet
6 1 (0.30%) MS Visio
Business Applications
1 4 (1.22%) Dynamics CRM
2 3 (0.91%) SAP S/4HANA
3 2 (0.61%) Loan IQ
3 2 (0.61%) Oracle Assets
3 2 (0.61%) Oracle Cash Management
3 2 (0.61%) Oracle Payables
3 2 (0.61%) Oracle Procure-to-Pay
3 2 (0.61%) Oracle Receivables
3 2 (0.61%) Remedy ITSM
3 2 (0.61%) Unit4 Business World
4 1 (0.30%) Demantra
4 1 (0.30%) SAP CO
4 1 (0.30%) SAP FI
4 1 (0.30%) SAP FI/CO
Cloud Services
1 88 (26.83%) Microsoft 365
2 41 (12.50%) Azure
3 28 (8.54%) Entra ID
4 13 (3.96%) Power Platform
4 13 (3.96%) SaaS
5 11 (3.35%) Dynamics 365
6 8 (2.44%) AWS
7 7 (2.13%) Power Automate
8 4 (1.22%) Azure DevOps
8 4 (1.22%) OneDrive
9 3 (0.91%) Google Workspace
9 3 (0.91%) IaaS
9 3 (0.91%) Slack
10 2 (0.61%) Adobe Creative Cloud
10 2 (0.61%) AWS Lambda
10 2 (0.61%) Azure Sentinel
10 2 (0.61%) GCP
10 2 (0.61%) Microsoft Copilot
10 2 (0.61%) PowerApps
10 2 (0.61%) Serverless
Communications & Networking
1 20 (6.10%) Wi-Fi
2 12 (3.66%) DHCP
2 12 (3.66%) DNS
3 11 (3.35%) VPN
4 9 (2.74%) LAN
5 6 (1.83%) VLAN
6 5 (1.52%) Firewall
6 5 (1.52%) WAN
7 4 (1.22%) Wireless
8 3 (0.91%) Remote Desktop
8 3 (0.91%) TCP/IP
9 2 (0.61%) FTP
10 1 (0.30%) Network Security
10 1 (0.30%) RS-232
10 1 (0.30%) Skype
10 1 (0.30%) VoIP
10 1 (0.30%) X.400
Database & Business Intelligence
1 7 (2.13%) Power BI
2 4 (1.22%) SQL Server
3 3 (0.91%) Amazon Redshift
3 3 (0.91%) Data Mart
3 3 (0.91%) Tableau
4 2 (0.61%) MySQL
4 2 (0.61%) Oracle BI Publisher
4 2 (0.61%) Power Query
4 2 (0.61%) PowerPivot
5 1 (0.30%) Data Warehouse
5 1 (0.30%) GIS
5 1 (0.30%) KDB
5 1 (0.30%) MS Access
5 1 (0.30%) Oracle Database
5 1 (0.30%) Oracle Reports
5 1 (0.30%) Qlik Sense
5 1 (0.30%) QlikView
Development Applications
1 16 (4.88%) JIRA
2 2 (0.61%) Oracle Forms
3 1 (0.30%) Git
3 1 (0.30%) Subversion
3 1 (0.30%) Tricentis qTest
3 1 (0.30%) Visual Studio
General
1 105 (32.01%) Social Skills
2 46 (14.02%) Analytical Skills
3 28 (8.54%) Finance
4 24 (7.32%) Public Sector
5 16 (4.88%) Manufacturing
6 15 (4.57%) Law
7 13 (3.96%) Telecoms
8 10 (3.05%) Banking
8 10 (3.05%) Retail
9 9 (2.74%) Inclusion and Diversity
10 8 (2.44%) Organisational Skills
11 6 (1.83%) Documentation Skills
12 5 (1.52%) Marketing
13 4 (1.22%) General Ledger
13 4 (1.22%) Legal
14 3 (0.91%) Automotive
14 3 (0.91%) Military
15 2 (0.61%) Front Office
15 2 (0.61%) Local Government
15 2 (0.61%) Multimedia
Libraries, Frameworks & Software Standards
1 3 (0.91%) Web Services
2 2 (0.61%) .NET
2 2 (0.61%) ASP.NET
2 2 (0.61%) CSS
2 2 (0.61%) HTML
2 2 (0.61%) LAMP
2 2 (0.61%) Oracle Fusion
2 2 (0.61%) XML
3 1 (0.30%) HTML5
3 1 (0.30%) JSON
3 1 (0.30%) SAP Fiori
Miscellaneous
1 49 (14.94%) Onboarding
2 17 (5.18%) Self-Motivation
3 14 (4.27%) Management Information System
4 9 (2.74%) Enterprise Software
4 9 (2.74%) FMCG
5 5 (1.52%) Smartphone
6 4 (1.22%) Hedge funds
6 4 (1.22%) Video Conferencing
7 3 (0.91%) Data Centre
8 2 (0.61%) Credit Risk
8 2 (0.61%) Derivative
8 2 (0.61%) Driving Licence
8 2 (0.61%) Fixed Income
8 2 (0.61%) Foreign Exchange (FX)
8 2 (0.61%) Housing Association
8 2 (0.61%) iPhone
8 2 (0.61%) Legacy Systems
8 2 (0.61%) OTC Derivatives
8 2 (0.61%) PMI
8 2 (0.61%) Public Cloud
Operating Systems
1 120 (36.59%) Windows
2 40 (12.20%) Windows 10
3 17 (5.18%) Windows Server
4 16 (4.88%) Linux
5 14 (4.27%) Android
6 11 (3.35%) Apple iOS
7 8 (2.44%) Unix
7 8 (2.44%) Windows Server 2016
8 6 (1.83%) Windows 7
8 6 (1.83%) Windows Server 2003
9 4 (1.22%) Mac OS
9 4 (1.22%) Windows Server 2019
10 1 (0.30%) AIX
Processes & Methodologies
1 71 (21.65%) Problem-Solving
2 69 (21.04%) Customer Service
3 51 (15.55%) ITIL
4 26 (7.93%) Incident Management
5 21 (6.40%) Migration
6 20 (6.10%) ITSM
7 18 (5.49%) Service Management
8 16 (4.88%) Process Improvement
8 16 (4.88%) Service Delivery
8 16 (4.88%) Validation
9 15 (4.57%) Data Analysis
9 15 (4.57%) Inventory Management
10 14 (4.27%) Decision-Making
10 14 (4.27%) Knowledge Management
10 14 (4.27%) User Experience
11 13 (3.96%) Continuous Improvement
11 13 (3.96%) Data Migration
11 13 (3.96%) Stakeholder Management
12 12 (3.66%) Computer Science
12 12 (3.66%) Stakeholder Engagement
Programming Languages
1 30 (9.15%) SQL
2 9 (2.74%) Shell Script
3 7 (2.13%) PowerShell
4 6 (1.83%) C#
4 6 (1.83%) Java
4 6 (1.83%) Python
5 5 (1.52%) PL/SQL
6 4 (1.22%) JavaScript
7 3 (0.91%) Bash
7 3 (0.91%) Groovy
8 2 (0.61%) Perl
8 2 (0.61%) PHP
9 1 (0.30%) C
9 1 (0.30%) C++
9 1 (0.30%) T-SQL
Qualifications
1 25 (7.62%) Degree
2 19 (5.79%) Security Cleared
3 16 (4.88%) Microsoft Certification
4 15 (4.57%) SC Cleared
5 12 (3.66%) Computer Science Degree
6 9 (2.74%) A+ Certification
6 9 (2.74%) Network+ Certification
7 5 (1.52%) DV Cleared
7 5 (1.52%) MCSE
7 5 (1.52%) Microsoft Certified Professional
8 2 (0.61%) PMI Certification
9 1 (0.30%) BPSS Clearance
9 1 (0.30%) CEH
9 1 (0.30%) CISM
9 1 (0.30%) CISSP
9 1 (0.30%) CompTIA Security+
9 1 (0.30%) HNC
9 1 (0.30%) MCSA
Quality Assurance & Compliance
1 8 (2.44%) SLA
2 6 (1.83%) PMO
3 3 (0.91%) Actionable Recommendations
3 3 (0.91%) GDPR
4 2 (0.61%) PCI DSS
4 2 (0.61%) QA
5 1 (0.30%) Cyber Essentials
5 1 (0.30%) GRC
5 1 (0.30%) HIPAA
5 1 (0.30%) NIST
System Software
1 68 (20.73%) Active Directory
2 4 (1.22%) VMware Infrastructure
3 3 (0.91%) Hyper-V
4 1 (0.30%) BitLocker
4 1 (0.30%) Firmware
4 1 (0.30%) Virtual Desktop
Systems Management
1 15 (4.57%) Microsoft Intune
2 5 (1.52%) Control-M
3 2 (0.61%) Ansible
3 2 (0.61%) Jamf Pro
3 2 (0.61%) SCCM
4 1 (0.30%) Dell DRAC
4 1 (0.30%) ITRS Geneos
4 1 (0.30%) vCenter Server
Vendors
1 101 (30.79%) Microsoft
2 25 (7.62%) ServiceNow
3 15 (4.57%) Oracle
4 10 (3.05%) Apple
4 10 (3.05%) Salesforce
4 10 (3.05%) SAP
5 8 (2.44%) Avaya
5 8 (2.44%) Meraki
5 8 (2.44%) Mitel
6 6 (1.83%) Murex
7 5 (1.52%) Adobe
8 4 (1.22%) Autodesk
8 4 (1.22%) Bloomberg
8 4 (1.22%) HP
8 4 (1.22%) Reuters
8 4 (1.22%) VMware
9 3 (0.91%) Conga
9 3 (0.91%) DocuSign
9 3 (0.91%) MuleSoft
9 3 (0.91%) Remedy