Support Analyst Contract Job Trends

Support Analyst
UK

The median Support Analyst daily rate in the UK is £263, according to job vacancies posted in the 6 months leading up to 8 January 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
8 Jan 2026
Same period 2025 Same period 2024
Rank 255 310 281
Rank change year-on-year +55 -29 +17
Contract jobs requiring a Support Analyst 396 235 345
As % of all contract jobs in the UK 1.07% 0.73% 0.81%
As % of the Job Titles category 1.18% 0.79% 0.87%
Number of daily rates quoted 192 138 246
10th Percentile £128 £163 £156
25th Percentile £171 £204 £190
Median daily rate (50th Percentile) £263 £250 £275
Median % change year-on-year +5.00% -9.09% +10.00%
75th Percentile £376 £425 £470
90th Percentile £450 £571 £622
UK excluding London median daily rate £180 £216 £225
% change year-on-year -16.77% -3.88% +7.14%
Number of hourly rates quoted 74 19 18
10th Percentile £13.50 £19.03 £14.88
25th Percentile £15.99 £21.13 £15.42
Median hourly rate £20.79 £24.50 £18.25
Median % change year-on-year -15.14% +34.25% -6.41%
75th Percentile £25.15 £30.34 £23.75
90th Percentile £31.28 £37.00 £24.23
UK excluding London median hourly rate £18.80 £24.50 £16.00
% change year-on-year -23.27% +53.13% -1.54%

All Contract IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 33,689 29,904 39,536
% of contract IT jobs with a recognized job title 91.29% 92.67% 93.32%
Number of daily rates quoted 21,326 18,317 26,399
10th Percentile £300 £293 £281
25th Percentile £405 £409 £413
Median daily rate (50th Percentile) £500 £525 £525
Median % change year-on-year -4.76% - -4.55%
75th Percentile £618 £638 £638
90th Percentile £719 £738 £738
UK excluding London median daily rate £475 £480 £500
% change year-on-year -1.04% -4.00% -
Number of hourly rates quoted 1,972 925 1,611
10th Percentile £14.35 £15.57 £14.18
25th Percentile £18.25 £21.00 £19.06
Median hourly rate £26.54 £32.50 £44.50
Median % change year-on-year -18.35% -26.97% +34.85%
75th Percentile £60.00 £62.50 £65.00
90th Percentile £71.41 £73.75 £76.53
UK excluding London median hourly rate £25.15 £31.10 £45.88
% change year-on-year -19.13% -32.21% +69.13%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of contract IT job postings featuring 'Support Analyst' in the job title relative to all contract IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Daily Rate Trend

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK.

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Support Analyst over the 6 months to 8 January 2026.

Daily rate histogram for Support Analyst in the UK

Support Analyst
Hourly Rate Trend

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK.

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Analyst over the 6 months to 8 January 2026.

Hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 17 Contract Job Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 6 months to 8 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +51 357 £263 +5.00% 132
UK excluding London +36 265 £180 -16.77% 125
London 0 116 £400 +33.33% 23
Work from Home +18 83 £270 +5.88% 36
North of England 0 83 £163 -26.50% 34
South East +16 53 £190 -24.75% 36
North West +13 51 £163 -22.16% 14
East of England +28 50 £171 +5.23% 14
Midlands -42 26 £148 -13.24% 20
South West -12 23 £275 +17.02% 14
North East +7 21 £120 -56.36% 1
West Midlands -34 16 £150 -14.89% 12
Northern Ireland +6 15 £180 +16.13% 1
Wales +8 11 £290 +52.63% 3
Yorkshire -47 11 £290 +31.17% 19
East Midlands -34 10 £140 -17.65% 8
Scotland -6 4 £260 +36.84% 5

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 8 January 2026, Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads featuring Support Analyst in the job title.

1 152 (38.38%) Microsoft
2 150 (37.88%) Windows
3 119 (30.05%) Active Directory
4 102 (25.76%) Problem-Solving
5 100 (25.25%) Microsoft 365
6 93 (23.48%) Customer Service
7 89 (22.47%) ITIL
8 60 (15.15%) Azure
8 60 (15.15%) Microsoft Office
9 57 (14.39%) ITSM
10 55 (13.89%) Degree
11 48 (12.12%) Windows 10
12 42 (10.61%) Problem Management
12 42 (10.61%) Service Delivery
12 42 (10.61%) SQL
13 38 (9.60%) Security Cleared
14 37 (9.34%) Information Security
14 37 (9.34%) Service Management
15 35 (8.84%) SC Cleared
16 32 (8.08%) ServiceNow
17 31 (7.83%) Microsoft Exchange
17 31 (7.83%) Windows Server
18 30 (7.58%) Asset Management
19 29 (7.32%) SharePoint
20 27 (6.82%) Project Management
20 27 (6.82%) SLA
20 27 (6.82%) Wi-Fi
21 25 (6.31%) Change Management
21 25 (6.31%) Incident Management
21 25 (6.31%) PowerShell

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 31 (7.83%) Microsoft Exchange
2 29 (7.32%) SharePoint
3 21 (5.30%) Skype for Business
4 13 (3.28%) Mattermost
5 7 (1.77%) Exchange Server 2013
6 3 (0.76%) Confluence
7 2 (0.51%) Apache
7 2 (0.51%) IIS
Applications
1 60 (15.15%) Microsoft Office
2 24 (6.06%) Microsoft Excel
3 18 (4.55%) Microsoft PowerPoint
4 8 (2.02%) MS Visio
5 3 (0.76%) Spreadsheet
6 2 (0.51%) Adobe Premiere
6 2 (0.51%) Oracle Smart View
7 1 (0.25%) Adobe Creative Suite
7 1 (0.25%) Microsoft Project
Business Applications
1 19 (4.80%) Remedy ITSM
2 9 (2.27%) Unit4 Business World
3 7 (1.77%) Dynamics CRM
4 3 (0.76%) ION MarketView
4 3 (0.76%) SAP S/4HANA
5 2 (0.51%) BondVision
5 2 (0.51%) Dynamics GP
6 1 (0.25%) assyst
6 1 (0.25%) Bloomberg TOMS
6 1 (0.25%) Salesforce CRM
6 1 (0.25%) SAP CO
6 1 (0.25%) SAP FI
6 1 (0.25%) SAP FI/CO
Cloud Services
1 100 (25.25%) Microsoft 365
2 60 (15.15%) Azure
3 20 (5.05%) Entra ID
4 19 (4.80%) OneDrive
5 11 (2.78%) Dynamics 365
6 7 (1.77%) AWS
7 4 (1.01%) GCP
7 4 (1.01%) Power Automate
7 4 (1.01%) Power Platform
8 3 (0.76%) Azure DevOps
8 3 (0.76%) Slack
9 2 (0.51%) Adobe Creative Cloud
9 2 (0.51%) Google Workspace
9 2 (0.51%) SaaS
9 2 (0.51%) WhatsApp
10 1 (0.25%) PaaS
10 1 (0.25%) PowerApps
10 1 (0.25%) Smartsheet
10 1 (0.25%) Snowflake
10 1 (0.25%) SuccessFactors
Communications & Networking
1 27 (6.82%) Wi-Fi
2 23 (5.81%) LAN
2 23 (5.81%) VPN
3 21 (5.30%) Skype
4 17 (4.29%) TCP/IP
5 16 (4.04%) WAN
6 15 (3.79%) DHCP
6 15 (3.79%) DNS
7 12 (3.03%) Wireless
8 7 (1.77%) Firewall
9 6 (1.52%) PABX
9 6 (1.52%) Structured Cabling
9 6 (1.52%) Unified Communications
10 4 (1.01%) VLAN
11 2 (0.51%) Network Security
12 1 (0.25%) HTTP
12 1 (0.25%) Internet
12 1 (0.25%) NetScaler
12 1 (0.25%) RS-232
12 1 (0.25%) X.400
Database & Business Intelligence
1 13 (3.28%) Oracle Reports
2 10 (2.53%) Oracle Database
3 5 (1.26%) SQL Server
4 4 (1.01%) GIS
4 4 (1.01%) PostgreSQL
5 3 (0.76%) Relational Database
6 2 (0.51%) Tableau
7 1 (0.25%) Amazon Redshift
7 1 (0.25%) Qlik Sense
7 1 (0.25%) QlikView
Development Applications
1 15 (3.79%) JIRA
2 1 (0.25%) Postman
2 1 (0.25%) SoapUI
2 1 (0.25%) Tricentis qTest
General
1 142 (35.86%) Social Skills
2 71 (17.93%) Analytical Skills
3 69 (17.42%) Finance
4 21 (5.30%) Manufacturing
5 20 (5.05%) Public Sector
6 17 (4.29%) Banking
7 13 (3.28%) Inclusion and Diversity
7 13 (3.28%) Organisational Skills
7 13 (3.28%) Retail
8 9 (2.27%) Telecoms
9 8 (2.02%) Financial Institution
9 8 (2.02%) Investment Banking
9 8 (2.02%) Local Government
10 6 (1.52%) Police
11 5 (1.26%) Marketing
12 4 (1.01%) Front Office
12 4 (1.01%) Legal
13 3 (0.76%) Back Office
13 3 (0.76%) Multimedia
14 2 (0.51%) Law
Libraries, Frameworks & Software Standards
1 2 (0.51%) Web Services
2 1 (0.25%) .NET
2 1 (0.25%) .NET Framework
2 1 (0.25%) JSON
2 1 (0.25%) Rendezvous
2 1 (0.25%) REST
2 1 (0.25%) SAP Fiori
2 1 (0.25%) SOAP
2 1 (0.25%) XML
Miscellaneous
1 36 (9.09%) Management Information System
2 22 (5.56%) Onboarding
3 21 (5.30%) Self-Motivation
4 19 (4.80%) Driving Licence
5 16 (4.04%) NHS
6 15 (3.79%) CMDB
7 11 (2.78%) Smartphone
8 10 (2.53%) Video Conferencing
9 9 (2.27%) BYOD
10 8 (2.02%) Blackberry
11 5 (1.26%) Data Centre
11 5 (1.26%) Fixed Income
11 5 (1.26%) Team-Oriented Environment
12 4 (1.01%) Analytical Mindset
12 4 (1.01%) iPad
12 4 (1.01%) iPhone
12 4 (1.01%) Virtual Team
13 3 (0.76%) Enterprise Software
13 3 (0.76%) Hedge funds
14 2 (0.51%) Life Science
Operating Systems
1 150 (37.88%) Windows
2 48 (12.12%) Windows 10
3 31 (7.83%) Windows Server
4 17 (4.29%) Linux
5 15 (3.79%) Windows Server 2003
6 13 (3.28%) Windows Server 2016
7 10 (2.53%) AIX
7 10 (2.53%) Windows 7
8 9 (2.27%) Apple iOS
9 8 (2.02%) Android
10 7 (1.77%) Mac OS
11 5 (1.26%) Windows Server 2012
12 4 (1.01%) Unix
13 3 (0.76%) Windows Server 2019
Processes & Methodologies
1 102 (25.76%) Problem-Solving
2 93 (23.48%) Customer Service
3 89 (22.47%) ITIL
4 57 (14.39%) ITSM
5 42 (10.61%) Problem Management
5 42 (10.61%) Service Delivery
6 37 (9.34%) Information Security
6 37 (9.34%) Service Management
7 30 (7.58%) Asset Management
8 27 (6.82%) Project Management
9 25 (6.31%) Change Management
9 25 (6.31%) Incident Management
10 24 (6.06%) Continuous Improvement
11 23 (5.81%) Migration
12 21 (5.30%) Mobile Device Management
13 20 (5.05%) Data Analysis
14 19 (4.80%) Proactive Monitoring
14 19 (4.80%) Validation
15 18 (4.55%) CRM
15 18 (4.55%) Root Cause Analysis
Programming Languages
1 42 (10.61%) SQL
2 25 (6.31%) PowerShell
3 3 (0.76%) C#
3 3 (0.76%) JavaScript
3 3 (0.76%) Python
4 2 (0.51%) Bash
4 2 (0.51%) Shell Script
Qualifications
1 55 (13.89%) Degree
2 38 (9.60%) Security Cleared
3 35 (8.84%) SC Cleared
4 19 (4.80%) ITIL Certification
5 17 (4.29%) Microsoft Certification
6 15 (3.79%) HND
7 14 (3.54%) MCP
8 11 (2.78%) HNC
9 10 (2.53%) A+ Certification
10 9 (2.27%) MCSE
11 6 (1.52%) ECDL
12 5 (1.26%) MCDST
13 3 (0.76%) ITIL Foundation Certificate
14 1 (0.25%) CEH
14 1 (0.25%) CISM
14 1 (0.25%) CISSP
14 1 (0.25%) CompTIA Security+
14 1 (0.25%) Computer Science Degree
14 1 (0.25%) DV Cleared
Quality Assurance & Compliance
1 27 (6.82%) SLA
2 8 (2.02%) PMO
3 5 (1.26%) NIST
4 4 (1.01%) GDPR
4 4 (1.01%) ISO/IEC 27001
5 2 (0.51%) Actionable Recommendations
6 1 (0.25%) HIPAA
6 1 (0.25%) PCI DSS
6 1 (0.25%) QA
System Software
1 119 (30.05%) Active Directory
2 3 (0.76%) Hyper-V
2 3 (0.76%) VMware Infrastructure
3 2 (0.51%) BitLocker
3 2 (0.51%) Firmware
4 1 (0.25%) Virtual Desktop
4 1 (0.25%) XenApp
4 1 (0.25%) XenDesktop
Systems Management
1 24 (6.06%) Microsoft Intune
2 23 (5.81%) SCCM
3 21 (5.30%) HP SiteScope
3 21 (5.30%) SCOM
4 4 (1.01%) Jamf Pro
5 3 (0.76%) Ansible
6 2 (0.51%) Systems Management Server (SMS)
7 1 (0.25%) BladeLogic
7 1 (0.25%) ITRS Geneos
7 1 (0.25%) Kibana
Vendors
1 152 (38.38%) Microsoft
2 32 (8.08%) ServiceNow
3 24 (6.06%) Apple
3 24 (6.06%) Oracle
4 23 (5.81%) Splunk
5 19 (4.80%) HP
5 19 (4.80%) Remedy
6 16 (4.04%) Cisco
6 16 (4.04%) MobileIron
7 15 (3.79%) Citrix
8 9 (2.27%) Salesforce
9 8 (2.02%) SAP
10 6 (1.52%) IBM
10 6 (1.52%) ION Trading
10 6 (1.52%) Mitel
11 5 (1.26%) Bloomberg
11 5 (1.26%) Computacenter
11 5 (1.26%) Google
11 5 (1.26%) McAfee
11 5 (1.26%) Reuters