Support Analyst Contract Job Trends

Support Analyst
UK

The median Support Analyst daily rate in the UK is £248, according to job vacancies posted in the 6 months leading up to 17 July 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
17 Jul 2026
Same period 2025 Same period 2024
Rank 373 240 323
Rank change year-on-year -133 +83 -54
Contract jobs requiring a Support Analyst 306 355 275
As % of all contract jobs in the UK 0.58% 1.09% 0.65%
As % of the Job Titles category 0.63% 1.19% 0.70%
Number of daily rates quoted 118 176 193
10th Percentile £161 £168 £151
25th Percentile £191 £211 £178
Median daily rate (50th Percentile) £248 £279 £220
Median % change year-on-year -11.29% +26.82% -22.81%
75th Percentile £400 £408 £345
90th Percentile £438 £525 £500
UK excluding London median daily rate £225 £263 £190
% change year-on-year -14.29% +38.16% -5.00%
Number of hourly rates quoted 70 67 26
10th Percentile £15.54 £17.46 £12.14
25th Percentile £16.23 £22.03 £17.18
Median hourly rate £17.86 £22.56 £21.00
Median % change year-on-year -20.82% +7.43% -6.67%
75th Percentile £22.95 £28.54 £22.25
90th Percentile £27.18 £33.75 £24.38
UK excluding London median hourly rate £17.73 £22.14 £18.38
% change year-on-year -19.94% +20.49% -13.77%

All Contract IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 48,733 29,823 39,253
% of contract IT jobs with a recognized job title 92.54% 91.69% 93.02%
Number of daily rates quoted 29,478 18,993 25,331
10th Percentile £325 £287 £288
25th Percentile £420 £400 £410
Median daily rate (50th Percentile) £525 £500 £525
Median % change year-on-year +5.00% -4.76% -2.33%
75th Percentile £625 £625 £638
90th Percentile £725 £738 £750
UK excluding London median daily rate £500 £475 £495
% change year-on-year +5.26% -4.04% -1.00%
Number of hourly rates quoted 3,268 1,412 2,586
10th Percentile £15.92 £13.75 £13.25
25th Percentile £21.25 £17.30 £17.50
Median hourly rate £44.50 £25.31 £40.00
Median % change year-on-year +75.82% -36.73% -5.88%
75th Percentile £67.84 £55.00 £63.75
90th Percentile £80.02 £73.75 £74.00
UK excluding London median hourly rate £45.00 £25.15 £40.33
% change year-on-year +78.93% -37.63% +5.15%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of contract IT job postings featuring 'Support Analyst' in the job title relative to all contract IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Daily Rate Trend

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK.

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Support Analyst over the 6 months to 17 July 2026.

Daily rate histogram for Support Analyst in the UK

Support Analyst
Hourly Rate Trend

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK.

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Analyst over the 6 months to 17 July 2026.

Hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 17 Contract Job Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 6 months to 17 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -142 272 £238 -14.57% 105
UK excluding London -81 217 £225 -14.29% 83
London -130 83 £281 -21.88% 34
Work from Home -60 71 £211 -48.79% 32
South East -50 54 £190 -27.62% 27
North of England -82 46 £295 +40.48% 23
East of England -1 39 £350 +104.68% 11
North West -37 37 £295 +40.48% 17
Midlands -64 28 £288 +9.52% 16
Scotland +5 23 £250 -35.90% 2
South West -57 20 £225 -19.06% 10
East Midlands -1 19 £181 - 8
West Midlands -79 9 £288 +9.52% 8
Yorkshire -63 8 £348 +82.89% 4
Wales -12 6 £280 -6.67%
Northern Ireland -9 1 - -
North East - 1 - - 2

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 17 July 2026, Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads featuring Support Analyst in the job title.

1 105 (34.31%) Windows
2 97 (31.70%) Microsoft
3 89 (29.08%) Microsoft 365
4 87 (28.43%) Problem-Solving
5 72 (23.53%) Customer Service
6 71 (23.20%) ITIL
7 59 (19.28%) Active Directory
8 40 (13.07%) Azure
8 40 (13.07%) Entra ID
9 35 (11.44%) SharePoint
10 32 (10.46%) Windows 10
11 31 (10.13%) SQL
12 30 (9.80%) Incident Management
12 30 (9.80%) ITSM
13 29 (9.48%) Microsoft Office
14 28 (9.15%) Degree
14 28 (9.15%) ServiceNow
15 24 (7.84%) Migration
16 23 (7.52%) Service Management
17 21 (6.86%) Microsoft Excel
17 21 (6.86%) Stakeholder Management
18 20 (6.54%) Microsoft Exchange
19 19 (6.21%) Root Cause Analysis
19 19 (6.21%) Service Delivery
19 19 (6.21%) Wi-Fi
20 18 (5.88%) Microsoft Certification
20 18 (5.88%) SaaS
20 18 (5.88%) Security Cleared
21 17 (5.56%) Microsoft Intune
21 17 (5.56%) SC Cleared

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 35 (11.44%) SharePoint
2 20 (6.54%) Microsoft Exchange
3 6 (1.96%) CMS
4 3 (0.98%) Confluence
5 2 (0.65%) Apache
5 2 (0.65%) SAS
6 1 (0.33%) CICS
6 1 (0.33%) Oracle Self-Service HR
6 1 (0.33%) Oracle Workflow
6 1 (0.33%) WebSphere
Applications
1 29 (9.48%) Microsoft Office
2 21 (6.86%) Microsoft Excel
3 9 (2.94%) Microsoft PowerPoint
4 8 (2.61%) AutoCAD
4 8 (2.61%) Revit
5 3 (0.98%) Spreadsheet
6 2 (0.65%) MS Visio
Business Applications
1 2 (0.65%) Loan IQ
1 2 (0.65%) Remedy ITSM
1 2 (0.65%) Unit4 Business World
2 1 (0.33%) Demantra
2 1 (0.33%) Dynamics CRM
2 1 (0.33%) Fidessa
2 1 (0.33%) HFM
2 1 (0.33%) Markit EDM
2 1 (0.33%) Oracle Assets
2 1 (0.33%) Oracle Cash Management
2 1 (0.33%) Oracle Payables
2 1 (0.33%) Oracle Procure-to-Pay
2 1 (0.33%) Oracle Receivables
2 1 (0.33%) Shopify
2 1 (0.33%) SunGard Martini
Cloud Services
1 89 (29.08%) Microsoft 365
2 40 (13.07%) Azure
2 40 (13.07%) Entra ID
3 18 (5.88%) SaaS
4 10 (3.27%) AWS
4 10 (3.27%) OneDrive
5 9 (2.94%) Power Platform
6 4 (1.31%) Dynamics 365
7 3 (0.98%) Datadog
7 3 (0.98%) IaaS
7 3 (0.98%) Microsoft Copilot
7 3 (0.98%) Power Automate
8 2 (0.65%) Amazon CloudWatch
8 2 (0.65%) Amazon S3
8 2 (0.65%) AWS Lambda
8 2 (0.65%) Azure Sentinel
8 2 (0.65%) Serverless
8 2 (0.65%) Snowflake
9 1 (0.33%) Google Workspace
9 1 (0.33%) PowerApps
Communications & Networking
1 19 (6.21%) Wi-Fi
2 13 (4.25%) VPN
3 9 (2.94%) DHCP
4 8 (2.61%) DNS
5 7 (2.29%) LAN
5 7 (2.29%) TCP/IP
6 4 (1.31%) Firewall
7 3 (0.98%) Remote Desktop
7 3 (0.98%) WinSCP
8 2 (0.65%) FTP
8 2 (0.65%) Internet
8 2 (0.65%) Wireless
9 1 (0.33%) FIX Connectivity
9 1 (0.33%) Kerberos
9 1 (0.33%) Skype
9 1 (0.33%) WAN
Database & Business Intelligence
1 11 (3.59%) SQL Server
2 7 (2.29%) Power BI
3 3 (0.98%) Data Mart
3 3 (0.98%) Relational Database
4 2 (0.65%) Amazon Redshift
4 2 (0.65%) MySQL
4 2 (0.65%) Power Query
4 2 (0.65%) PowerPivot
5 1 (0.33%) Data Warehouse
5 1 (0.33%) Db2
5 1 (0.33%) GIS
5 1 (0.33%) KDB
5 1 (0.33%) MS Access
5 1 (0.33%) Oracle BI Publisher
Development Applications
1 16 (5.23%) JIRA
2 3 (0.98%) Git
2 3 (0.98%) Oracle Forms
3 1 (0.33%) Subversion
3 1 (0.33%) Visual Studio
General
1 122 (39.87%) Social Skills
2 42 (13.73%) Finance
3 40 (13.07%) Analytical Skills
4 20 (6.54%) Public Sector
5 19 (6.21%) Law
6 16 (5.23%) Banking
7 14 (4.58%) Telecoms
8 13 (4.25%) Organisational Skills
9 12 (3.92%) Manufacturing
10 10 (3.27%) Retail
11 8 (2.61%) Inclusion and Diversity
12 5 (1.63%) Documentation Skills
12 5 (1.63%) Legal
13 4 (1.31%) Front Office
13 4 (1.31%) Investment Banking
14 3 (0.98%) Financial Institution
15 2 (0.65%) Automotive
15 2 (0.65%) Back Office
15 2 (0.65%) Marketing
15 2 (0.65%) Military
Libraries, Frameworks & Software Standards
1 9 (2.94%) .NET
2 3 (0.98%) ASP.NET
3 2 (0.65%) CSS
3 2 (0.65%) FIX Protocol
3 2 (0.65%) HTML
3 2 (0.65%) LAMP
3 2 (0.65%) Oracle Fusion
4 1 (0.33%) HTML5
4 1 (0.33%) JSON
4 1 (0.33%) LDAP
4 1 (0.33%) Web Services
4 1 (0.33%) WebSphere MQ
4 1 (0.33%) XML
Miscellaneous
1 38 (12.42%) Onboarding
2 12 (3.92%) Enterprise Software
2 12 (3.92%) Video Conferencing
3 9 (2.94%) FMCG
4 8 (2.61%) Self-Motivation
5 4 (1.31%) Management Information System
6 3 (0.98%) Data Centre
6 3 (0.98%) Driving Licence
6 3 (0.98%) Fixed Income
6 3 (0.98%) iPhone
7 2 (0.65%) Credit Risk
7 2 (0.65%) Derivative
7 2 (0.65%) Foreign Exchange (FX)
7 2 (0.65%) Housing Association
7 2 (0.65%) Legacy Systems
7 2 (0.65%) OTC Derivatives
7 2 (0.65%) PMI
8 1 (0.33%) e-Learning
8 1 (0.33%) Grid Computing
8 1 (0.33%) Mainframe
Operating Systems
1 105 (34.31%) Windows
2 32 (10.46%) Windows 10
3 15 (4.90%) Linux
4 11 (3.59%) Windows Server
5 10 (3.27%) Android
6 8 (2.61%) Unix
7 7 (2.29%) Mac OS
8 6 (1.96%) Apple iOS
9 3 (0.98%) Windows 7
9 3 (0.98%) Windows Server 2003
9 3 (0.98%) Windows Server 2016
9 3 (0.98%) Windows Server 2019
10 1 (0.33%) zOS
Processes & Methodologies
1 87 (28.43%) Problem-Solving
2 72 (23.53%) Customer Service
3 71 (23.20%) ITIL
4 30 (9.80%) Incident Management
4 30 (9.80%) ITSM
5 24 (7.84%) Migration
6 23 (7.52%) Service Management
7 21 (6.86%) Stakeholder Management
8 19 (6.21%) Root Cause Analysis
8 19 (6.21%) Service Delivery
9 16 (5.23%) Computer Science
9 16 (5.23%) Data Migration
9 16 (5.23%) Validation
10 14 (4.58%) CRM
10 14 (4.58%) Digital Transformation Programme
11 13 (4.25%) Data Management
12 12 (3.92%) Change Management
12 12 (3.92%) Continuous Improvement
13 11 (3.59%) Data Analysis
13 11 (3.59%) Knowledge Transfer
Programming Languages
1 31 (10.13%) SQL
2 10 (3.27%) Java
3 9 (2.94%) PowerShell
4 6 (1.96%) Shell Script
5 5 (1.63%) C#
5 5 (1.63%) PL/SQL
5 5 (1.63%) Python
6 3 (0.98%) Groovy
7 2 (0.65%) C++
7 2 (0.65%) Perl
7 2 (0.65%) PHP
7 2 (0.65%) T-SQL
7 2 (0.65%) VBScript
8 1 (0.33%) Bash
8 1 (0.33%) C
8 1 (0.33%) COBOL
8 1 (0.33%) JavaScript
8 1 (0.33%) JCL
Qualifications
1 28 (9.15%) Degree
2 18 (5.88%) Microsoft Certification
2 18 (5.88%) Security Cleared
3 17 (5.56%) SC Cleared
4 16 (5.23%) Computer Science Degree
5 9 (2.94%) A+ Certification
5 9 (2.94%) Network+ Certification
6 4 (1.31%) DV Cleared
7 3 (0.98%) MCSE
7 3 (0.98%) Microsoft Certified Professional
8 2 (0.65%) DBS Check
8 2 (0.65%) PMI Certification
9 1 (0.33%) BPSS Clearance
9 1 (0.33%) HNC
9 1 (0.33%) MCSA
Quality Assurance & Compliance
1 10 (3.27%) SLA
2 7 (2.29%) PMO
3 2 (0.65%) QA
4 1 (0.33%) GDPR
4 1 (0.33%) GRC
System Software
1 59 (19.28%) Active Directory
2 3 (0.98%) Virtual Desktop
3 2 (0.65%) BitLocker
3 2 (0.65%) Firmware
3 2 (0.65%) VMware Infrastructure
Systems Management
1 17 (5.56%) Microsoft Intune
2 5 (1.63%) Control-M
3 3 (0.98%) SCCM
4 2 (0.65%) Grafana
4 2 (0.65%) Jamf Pro
5 1 (0.33%) AirWatch
5 1 (0.33%) Dell DRAC
5 1 (0.33%) ITRS Geneos
5 1 (0.33%) vCenter Server
Vendors
1 97 (31.70%) Microsoft
2 28 (9.15%) ServiceNow
3 14 (4.58%) Meraki
4 13 (4.25%) Oracle
5 12 (3.92%) Avaya
5 12 (3.92%) Mitel
6 11 (3.59%) Salesforce
7 9 (2.94%) Adobe
8 8 (2.61%) Autodesk
8 8 (2.61%) Conga
8 8 (2.61%) DocuSign
8 8 (2.61%) MuleSoft
9 7 (2.29%) Bloomberg
10 6 (1.96%) Murex
10 6 (1.96%) SAP
10 6 (1.96%) Splunk
11 5 (1.63%) Apple
11 5 (1.63%) Bomgar
12 4 (1.31%) Citrix
12 4 (1.31%) HP