Period
to 18 January 2018

The median contractor rate for a Support Analyst was £245 per day in advertised job vacancies during the 6 months to 18 January 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Analyst
UK
6 months to
18 Jan 2018
Same period 2017 Same period 2016
Rank 193 194 151
Rank change year-on-year +1 -43 -42
Contract jobs requiring a Support Analyst 1,396 1,347 1,747
As % of all contract IT jobs advertised in the UK 1.39% 1.39% 1.63%
As % of the Job Titles category 1.47% 1.46% 1.71%
Number of daily rates quoted 819 798 963
UK median daily rate £245 £225 £260
Median daily rate % change year-on-year +8.89% -13.46% +10.64%
10th Percentile £113 £120 £118
90th Percentile £475 £475 £475
UK excluding London median daily rate £200 £200 £260
% change year-on-year - -23.08% +23.81%
Number of hourly rates quoted 211 176 273
UK median hourly rate £15.00 £15.00 £15.50
Median hourly rate % change year-on-year - -3.23% -3.13%
10th Percentile £10.16 £10.81 £10.34
90th Percentile £29.00 £23.75 £23.75
UK excluding London median hourly rate £14.20 £15.00 £15.00
% change year-on-year -5.33% - -1.64%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 95,087 92,090 101,917
% of contract IT jobs with a recognized job title 94.80% 94.77% 94.96%
Number of daily rates quoted 63,169 60,120 64,967
UK median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £260 £254 £250
90th Percentile £625 £600 £600
UK excluding London median daily rate £400 £400 £380
% change year-on-year - +5.26% +2.70%
Number of hourly rates quoted 2,779 3,236 3,857
UK median hourly rate £18.50 £18.00 £18.52
Median hourly rate % change year-on-year +2.78% -2.81% +12.24%
10th Percentile £10.75 £10.50 £10.50
90th Percentile £47.83 £47.25 £47.25
UK excluding London median hourly rate £17.50 £17.50 £18.00
% change year-on-year - -2.78% +9.09%

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Analyst.

Contractor daily rate trend for Support Analyst in the UK

Support Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Support Analyst over the 6 months to 18 January 2018.

Contractor daily rate histogram for Support Analyst in the UK

Support Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Analyst.

Contractor hourly rate trend for Support Analyst in the UK

Support Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Support Analyst over the 6 months to 18 January 2018.

Contractor hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 6 months to 18 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +5 1,300 £250 +5.26% 480
UK excluding London +6 759 £200 - 320
London -4 624 £300 +9.09% 188
South East -18 236 £188 -7.41% 79
North of England +5 127 £200 -11.11% 85
Midlands 0 126 £250 +53.85% 51
East of England -14 111 £238 -12.04% 38
South West +33 80 £214 -14.50% 37
West Midlands -6 64 £181 +9.85% 34
East Midlands +15 61 £313 +92.31% 17
North West +1 59 £213 -10.53% 45
Scotland +7 57 £188 +38.89% 21
Yorkshire -3 49 £160 -24.71% 32
North East +41 19 £400 +23.08% 8
Wales +5 15 £110 -34.81% 9
Northern Ireland -20 11 £385 +170.18%

Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 18 January 2018, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Support Analyst in the job title.

1 612 (43.84%) Windows
2 389 (27.87%) Active Directory
3 368 (26.36%) Microsoft
4 322 (23.07%) ITIL
5 305 (21.85%) Finance
6 300 (21.49%) SQL
7 283 (20.27%) Microsoft Office
8 239 (17.12%) Windows 7
9 187 (13.40%) Office 365
10 158 (11.32%) Unix
11 144 (10.32%) Linux
12 142 (10.17%) Banking
13 138 (9.89%) Windows Server
14 137 (9.81%) Oracle
15 129 (9.24%) Analytical Skills
16 121 (8.67%) SLA
17 119 (8.52%) Windows 10
18 116 (8.31%) SQL Server
19 113 (8.09%) MS Exchange
20 110 (7.88%) VMware
21 105 (7.52%) Citrix
22 103 (7.38%) SCCM
23 97 (6.95%) Incident Management
24 92 (6.59%) Cisco
25 80 (5.73%) Windows Server 2008
25 80 (5.73%) Windows Server 2012
26 78 (5.59%) Front Office
27 77 (5.52%) Problem Management
28 76 (5.44%) Service Management
29 75 (5.37%) Change Management

Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 113 (8.09%) MS Exchange
2 63 (4.51%) SharePoint
3 54 (3.87%) Skype for Business
4 39 (2.79%) Exchange Server 2010
5 24 (1.72%) IIS
6 16 (1.15%) SAS
7 15 (1.07%) Exchange Server 2007
7 15 (1.07%) WebSphere
8 13 (0.93%) Tomcat
9 11 (0.79%) Blackberry Enterprise Server
10 10 (0.72%) Apache
10 10 (0.72%) Exchange Server 2013
11 9 (0.64%) Confluence
11 9 (0.64%) Exchange Server 2003
11 9 (0.64%) JBoss
11 9 (0.64%) Oracle Workflow
12 8 (0.57%) MQSeries
12 8 (0.57%) WebLogic
13 7 (0.50%) IBM Notes
14 6 (0.43%) BizTalk Server
Applications
1 283 (20.27%) Microsoft Office
2 71 (5.09%) Microsoft Excel
3 39 (2.79%) Microsoft PowerPoint
4 17 (1.22%) Spreadsheet
5 5 (0.36%) Microsoft Project
5 5 (0.36%) MS Visio
6 4 (0.29%) Acrobat
7 3 (0.21%) AutoCAD
8 2 (0.14%) CINEMA 4D
8 2 (0.14%) Vectorworks
9 1 (0.072%) Adobe Creative Suite
9 1 (0.072%) Adobe Illustrator
9 1 (0.072%) Photoshop
9 1 (0.072%) SPSS
Business Applications
1 28 (2.01%) Oracle EBS
2 26 (1.86%) Oracle Payables
2 26 (1.86%) Oracle Receivables
3 25 (1.79%) Oracle General Ledger
4 24 (1.72%) Dynamics CRM
4 24 (1.72%) Oracle EBS R12
5 23 (1.65%) Oracle Assets
6 21 (1.50%) Oracle iProcurement
7 18 (1.29%) thinkFolio
8 16 (1.15%) Oracle Internet Expenses
9 13 (0.93%) Oracle Financials
10 11 (0.79%) Dynamics AX
11 7 (0.50%) Markit EDM
12 6 (0.43%) LatentZero
12 6 (0.43%) Oracle 11i
12 6 (0.43%) Oracle Cash Management
12 6 (0.43%) Oracle Subledger Accounting
12 6 (0.43%) RMDS
13 5 (0.36%) ION MarketView
13 5 (0.36%) Oracle Applications
Cloud Services
1 187 (13.40%) Office 365
2 33 (2.36%) Microsoft Azure
3 13 (0.93%) Amazon AWS
3 13 (0.93%) FinancialForce
3 13 (0.93%) IaaS
4 12 (0.86%) PaaS
5 11 (0.79%) Dynamics 365
5 11 (0.79%) Google Drive
6 8 (0.57%) SaaS
7 7 (0.50%) Mimecast
8 6 (0.43%) Azure Active Directory
8 6 (0.43%) OneDrive
8 6 (0.43%) Yammer
9 5 (0.36%) G Suite
10 4 (0.29%) Google Play
11 3 (0.21%) Google Cloud Platform
12 2 (0.14%) Adobe Creative Cloud
12 2 (0.14%) Azure Data Factory
12 2 (0.14%) SuccessFactors
13 1 (0.072%) Sauce Labs
Communications & Networking
1 72 (5.16%) LAN
2 65 (4.66%) Internet
3 64 (4.58%) TCP/IP
3 64 (4.58%) WAN
4 60 (4.30%) DNS
5 51 (3.65%) Skype
6 48 (3.44%) DHCP
6 48 (3.44%) Firewall
7 42 (3.01%) VPN
8 39 (2.79%) Wireless
9 29 (2.08%) VoIP
10 22 (1.58%) Wi-Fi
11 21 (1.50%) SAN
12 17 (1.22%) Intranet
12 17 (1.22%) Remote Desktop
13 13 (0.93%) Broadband
13 13 (0.93%) IP Telephony
14 11 (0.79%) 4G
14 11 (0.79%) SMS
15 10 (0.72%) VLAN
Database & Business Intelligence
1 116 (8.31%) SQL Server
2 36 (2.58%) Oracle Database
3 33 (2.36%) Relational Database
4 26 (1.86%) SQL Server Integration Services
5 23 (1.65%) Oracle Database 10g
5 23 (1.65%) Oracle Reports
6 19 (1.36%) Oracle Database 11g
6 19 (1.36%) Oracle Discoverer
7 16 (1.15%) SQL Server Reporting Services
8 14 (1.00%) SQL Server 2008
9 11 (0.79%) Crystal Reports
9 11 (0.79%) SQL Server 2005
9 11 (0.79%) SQL Server 2012
10 10 (0.72%) Data Warehouse
11 9 (0.64%) Blockchain
12 8 (0.57%) Apache Cassandra
13 7 (0.50%) MySQL
14 6 (0.43%) BusinessObjects
14 6 (0.43%) DB2
14 6 (0.43%) SQL Server Analysis Services
Development Applications
1 28 (2.01%) JIRA
2 5 (0.36%) Maven
2 5 (0.36%) Oracle Forms
3 4 (0.29%) Cucumber
3 4 (0.29%) IBM UrbanCode
3 4 (0.29%) Oracle APEX
3 4 (0.29%) Selenium
4 3 (0.21%) Git (software)
4 3 (0.21%) Jenkins
4 3 (0.21%) Visual Studio
5 2 (0.14%) Eclipse
5 2 (0.14%) jMock
5 2 (0.14%) JUnit
5 2 (0.14%) Mockito
5 2 (0.14%) Team Foundation Server
5 2 (0.14%) Toad
6 1 (0.072%) Appium
6 1 (0.072%) Bitbucket
6 1 (0.072%) Octopus Deploy
6 1 (0.072%) TestComplete
General
1 305 (21.85%) Finance
2 142 (10.17%) Banking
3 78 (5.59%) Front Office
4 54 (3.87%) Retail
5 52 (3.72%) Investment Banking
6 32 (2.29%) Legal
7 23 (1.65%) Telecoms
8 22 (1.58%) Billing
9 20 (1.43%) Manufacturing
10 18 (1.29%) Back Office
10 18 (1.29%) Law
11 17 (1.22%) Advertising
11 17 (1.22%) Marketing
12 16 (1.15%) French Language
13 13 (0.93%) Publishing
14 11 (0.79%) Pharmaceutical
15 8 (0.57%) Financial Institution
16 7 (0.50%) German Language
16 7 (0.50%) Retail Banking
17 6 (0.43%) Prime Brokerage
Libraries, Frameworks & Software Standards
1 41 (2.94%) FIX Protocol
1 41 (2.94%) XML
2 34 (2.44%) .NET
3 31 (2.22%) Web Services
4 22 (1.58%) Middleware
5 18 (1.29%) J2EE
6 13 (0.93%) HTML
7 11 (0.79%) Rendezvous
7 11 (0.79%) WebSphere MQ
8 9 (0.64%) CSS
8 9 (0.64%) JSP
8 9 (0.64%) Spring
9 8 (0.57%) ISPF
10 6 (0.43%) REST
11 5 (0.36%) SOAP
12 4 (0.29%) AngularJS
12 4 (0.29%) ASP.NET
12 4 (0.29%) COM
12 4 (0.29%) Kafka
12 4 (0.29%) Node.js
Miscellaneous
1 129 (9.24%) Analytical Skills
2 54 (3.87%) Blackberry
2 54 (3.87%) Smartphone
3 48 (3.44%) Equities
4 40 (2.87%) Fixed Income
5 37 (2.65%) Management Information System
6 35 (2.51%) iPhone
7 33 (2.36%) Computer Science
7 33 (2.36%) Video Conferencing
8 29 (2.08%) iPad
9 26 (1.86%) Foreign Exchange (FX)
10 25 (1.79%) SWIFT
11 22 (1.58%) Data Centre
11 22 (1.58%) Hedge funds
12 19 (1.36%) Derivative
13 18 (1.29%) Client/Server
13 18 (1.29%) Driving Licence
14 14 (1.00%) User Experience
15 13 (0.93%) AS400
15 13 (0.93%) Mainframe
Operating Systems
1 612 (43.84%) Windows
2 239 (17.12%) Windows 7
3 158 (11.32%) Unix
4 144 (10.32%) Linux
5 138 (9.89%) Windows Server
6 119 (8.52%) Windows 10
7 80 (5.73%) Windows Server 2008
7 80 (5.73%) Windows Server 2012
8 46 (3.30%) Android
9 43 (3.08%) Windows 8
10 37 (2.65%) Apple iOS
11 26 (1.86%) Windows Server 2003
12 23 (1.65%) Mac OS X
12 23 (1.65%) Solaris
13 21 (1.50%) Red Hat Enterprise Linux
13 21 (1.50%) Windows XP
14 14 (1.00%) AIX
14 14 (1.00%) HPUX
15 11 (0.79%) MVS
16 10 (0.72%) Windows 2000 Server
Processes & Methodologies
1 322 (23.07%) ITIL
2 97 (6.95%) Incident Management
3 77 (5.52%) Problem Management
4 76 (5.44%) Service Management
5 75 (5.37%) Change Management
6 61 (4.37%) CRM
7 55 (3.94%) Asset Management
8 51 (3.65%) Migration
9 40 (2.87%) Continuous Improvement
9 40 (2.87%) Investment Management
10 35 (2.51%) ITSM
11 34 (2.44%) Agile Software Development
11 34 (2.44%) User Acceptance Testing
12 33 (2.36%) Electronic Trading
13 32 (2.29%) Disaster Recovery
14 29 (2.08%) ERP
14 29 (2.08%) Stakeholder Management
15 28 (2.01%) ITIL V3
15 28 (2.01%) Project Management
15 28 (2.01%) Service Delivery
Programming Languages
1 300 (21.49%) SQL
2 73 (5.23%) Java
3 57 (4.08%) PowerShell
4 45 (3.22%) Python
5 39 (2.79%) Perl
6 30 (2.15%) Bash Shell
7 29 (2.08%) PL/SQL
8 28 (2.01%) Shell Script
9 25 (1.79%) C#
10 20 (1.43%) C
11 18 (1.29%) Korn
12 15 (1.07%) VB
12 15 (1.07%) VBA
13 14 (1.00%) C++
14 13 (0.93%) JavaScript
14 13 (0.93%) T-SQL
15 12 (0.86%) JCL
16 10 (0.72%) R
17 7 (0.50%) PHP
17 7 (0.50%) VBScript
Qualifications
1 73 (5.23%) Security Cleared
2 61 (4.37%) Degree
3 59 (4.23%) SC Cleared
4 47 (3.37%) Microsoft Certification
5 30 (2.15%) MCSE
6 27 (1.93%) ITIL Certification
7 21 (1.50%) MCP
8 17 (1.22%) MCSA
9 16 (1.15%) Computer Science Degree
10 14 (1.00%) ITIL Foundation Certificate
11 13 (0.93%) MCITP
12 10 (0.72%) Citrix Certification
13 9 (0.64%) Cisco Certification
13 9 (0.64%) MCDST
14 8 (0.57%) CCNA
15 7 (0.50%) CTC Cleared
15 7 (0.50%) DBS Check
16 6 (0.43%) A+ Certification
16 6 (0.43%) DV Cleared
17 4 (0.29%) CCNP
Quality Assurance & Compliance
1 121 (8.67%) SLA
2 17 (1.22%) PMO
3 12 (0.86%) SEPA
4 10 (0.72%) QA
5 7 (0.50%) ISO/IEC 27001
6 6 (0.43%) Data Quality
7 5 (0.36%) GDPR
8 4 (0.29%) Disclosure Scotland
8 4 (0.29%) IFRS
8 4 (0.29%) IFRS 9
8 4 (0.29%) MiFID
9 3 (0.21%) HL7
9 3 (0.21%) ISO 9001
9 3 (0.21%) P3O
10 2 (0.14%) TARGET2
11 1 (0.072%) DICOM
11 1 (0.072%) Dodd-Frank
11 1 (0.072%) EMIR
11 1 (0.072%) PCI DSS
11 1 (0.072%) Sarbanes-Oxley
System Software
1 389 (27.87%) Active Directory
2 65 (4.66%) VMware Infrastructure
3 22 (1.58%) Hyper-V
4 21 (1.50%) XenApp
5 14 (1.00%) VMware ESXi
6 11 (0.79%) Terminal Services
7 10 (0.72%) XenDesktop
8 9 (0.64%) Virtual Desktop
8 9 (0.64%) vSphere
9 8 (0.57%) Job Entry Subsystem
9 8 (0.57%) Tivoli Workload Scheduler
10 7 (0.50%) Microsoft App-V
10 7 (0.50%) RACF
10 7 (0.50%) Virtual Servers
11 5 (0.36%) VMware Workstation
12 4 (0.29%) BitLocker
12 4 (0.29%) Virtual Machines
13 3 (0.21%) Docker
13 3 (0.21%) ISA Server
13 3 (0.21%) XenServer
Systems Management
1 103 (7.38%) SCCM
2 15 (1.07%) Systems Management Server (SMS)
3 13 (0.93%) Control-M
3 13 (0.93%) Tivoli
4 12 (0.86%) AirWatch
5 9 (0.64%) TIBCO Hawk
6 8 (0.57%) ITRS Geneos
6 8 (0.57%) Norton AntiVirus
7 7 (0.50%) Tivoli Monitoring
8 6 (0.43%) Backup Exec
8 6 (0.43%) DameWare
8 6 (0.43%) Symantec Enterprise Vault
9 5 (0.36%) NetBackup
10 4 (0.29%) Cisco Prime
10 4 (0.29%) Microsoft Data Protection Manager
10 4 (0.29%) Microsoft Intune
10 4 (0.29%) Nagios
11 3 (0.21%) Jamf Pro
11 3 (0.21%) ServiceCenter
11 3 (0.21%) Symantec Endpoint Protection
Vendors
1 368 (26.36%) Microsoft
2 137 (9.81%) Oracle
3 110 (7.88%) VMware
4 105 (7.52%) Citrix
5 92 (6.59%) Cisco
6 75 (5.37%) HP
7 69 (4.94%) Apple
8 41 (2.94%) Remedy
9 40 (2.87%) Bloomberg
10 34 (2.44%) ServiceNow
11 30 (2.15%) IBM
12 27 (1.93%) Google
13 25 (1.79%) Charles River
13 25 (1.79%) Reuters
13 25 (1.79%) Symantec
14 24 (1.72%) Dell
15 22 (1.58%) Avaya
16 19 (1.36%) Salesforce.com
17 17 (1.22%) Red Hat
18 15 (1.07%) NetApp