The median contractor rate for a Support Analyst was £240 per day in advertised job vacancies during the 3 months to 25 April 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Analyst
UK
3 months to
25 Apr 2017
Same period 2016 Same period 2015
Rank 197 172 127
Rank change year-on-year -25 -45  
Contract jobs requiring a Support Analyst 583 782 1020
As % of all contract IT jobs advertised in the UK 1.26% 1.40% 1.80%
As % of the Job Titles category 1.33% 1.47% 1.90%
Number of daily rates quoted 324 450 555
Median daily rate £240 £275 £250
Median daily rate % change year-on-year -12.72% +10.00%  
90% offered a daily rate of more than £125 £130 £125
10% offered a daily rate of more than £400 £475 £475
UK excluding London median daily rate £200 £245 £225
% change year-on-year -18.36% +8.88%  
Number of hourly rates quoted 66 104 164
Median hourly rate £14.50 £15.50 £15.00
Median hourly rate % change year-on-year -6.45% +3.33%  
90% offered a hourly rate of more than £11.00 £11.50 £11.00
10% offered a hourly rate of more than £22.04 £27.20 £26.70
UK excluding London median hourly rate £14.50 £15.00 £14.00
% change year-on-year -3.33% +7.14%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 43833 53144 53796
As % of all contract IT job vacancies advertised in the UK 94.56% 95.10% 94.79%
Number of daily rates quoted 28465 34660 32613
Median daily rate £430 £425 £400
Median daily rate % change year-on-year +1.17% +6.25%  
90% offered a daily rate of more than £264 £263 £240
10% offered a daily rate of more than £600 £600 £563
UK excluding London median daily rate £400 £390 £375
% change year-on-year +2.56% +4.00%  
Number of hourly rates quoted 1448 1545 2147
Median hourly rate £18.00 £17.98 £17.50
Median hourly rate % change year-on-year +0.13% +2.71%  
90% offered a hourly rate of more than £11.50 £11.00 £11.00
10% offered a hourly rate of more than £47.50 £45.00 £42.50
UK excluding London median hourly rate £17.50 £18.00 £16.60
% change year-on-year -2.77% +8.43%  

Support Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured Support Analyst in the job title.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Analyst.

Contractor daily rate trend for Support Analyst in the UK

Support Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Support Analyst over the 3 months to 25 April 2017.

Contractor daily rate histogram for Support Analyst in the UK

Support Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Analyst.

Contractor hourly rate trend for Support Analyst in the UK

Support Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Support Analyst over the 3 months to 25 April 2017.

Contractor hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 3 months to 25 April 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -34 537 £260 -5.45% 244
London -9 253 £300 -9.09% 89
South East -39 99 £175 -27.83% 46
East of England -37 48 £196 -34.55% 17
City of London -4 43 £350 -17.64% 24
South West +21 35 £213 +11.11% 15
East Midlands +2 29 £288 +21.05% 8
Hampshire +8 27 £200 +8.10% 11
North West +6 23 £208 +16.90% 30
Scotland +36 22 £185 +2.06% 4
West Midlands +10 22 £105 -54.74% 14
Yorkshire +21 21 £183 -12.04% 22
Oxfordshire -20 19 £150 -55.55% 6
Manchester -4 17 £225 +38.46% 15
Hertfordshire 0 16 £225 +7.14% 6
Surrey -18 15 £208 -24.54% 6
Buckinghamshire -11 14 £203 +21.19% 9
Essex -18 13 £174 -42.05% 5
Derbyshire -2 12 £150 -42.85% 1
Oxford -6 12 £150 -25.00% 4
Coventry +14 11 - - 3
Milton Keynes -4 11 £207 - 3
Berkshire +21 10 £275 +30.95% 10
West Yorkshire +3 10 £200 +14.28% 14
Cambridgeshire -2 10 £140 -56.25% 4
Edinburgh +16 9 £151 -39.50% 1
Glasgow +7 9 £186 +67.41%
Northamptonshire +1 9 £306 +49.39% 2
Gloucestershire +4 8 £270 +74.19% 3
Northampton +4 8 £306 +49.39% 2

Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 25 April 2017, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Support Analyst in the job title.

1 553 (47.31%) Windows
2 379 (32.42%) Microsoft
3 304 (26.01%) Active Directory
4 271 (23.18%) SQL
5 259 (22.16%) ITIL
6 255 (21.81%) Microsoft Office
7 244 (20.87%) Finance
8 213 (18.22%) Windows 7
9 135 (11.55%) Unix
10 133 (11.38%) Linux
11 127 (10.86%) SQL Server
12 121 (10.35%) Citrix
13 120 (10.27%) Windows Server
14 110 (9.41%) Oracle
15 100 (8.55%) VMware
16 98 (8.38%) SLA
17 96 (8.21%) Analytical Skills
18 94 (8.04%) Cisco
19 90 (7.70%) MS Exchange
20 85 (7.27%) Banking
21 83 (7.10%) Windows Server 2008
21 83 (7.10%) Service Management
22 80 (6.84%) Microsoft Excel
23 76 (6.50%) SCCM
24 73 (6.24%) PowerShell
24 73 (6.24%) TCP/IP
25 72 (6.16%) Change Management
25 72 (6.16%) Front Office
26 66 (5.65%) Windows 10
27 64 (5.47%) Security Cleared

Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 90 (7.70%) MS Exchange
2 55 (4.70%) IIS
2 55 (4.70%) SharePoint
3 45 (3.85%) Exchange Server 2010
4 42 (3.59%) Blackberry Enterprise Server
5 41 (3.51%) WebSphere
6 28 (2.40%) Skype for Business
7 20 (1.71%) Exchange Server 2013
7 20 (1.71%) IBM Notes
8 13 (1.11%) Tomcat
8 13 (1.11%) WebLogic
9 11 (0.94%) BizTalk Server
9 11 (0.94%) JBoss
10 10 (0.86%) Exchange Server 2007
11 8 (0.68%) CMS
11 8 (0.68%) Exchange Server 2003
12 7 (0.60%) Apache
12 7 (0.60%) Oracle Workflow
12 7 (0.60%) SharePoint 2013
13 6 (0.51%) Oracle HTTP Server
Applications
1 255 (21.81%) Microsoft Office
2 80 (6.84%) Microsoft Excel
3 43 (3.68%) Microsoft PowerPoint
4 12 (1.03%) Microsoft Project
5 10 (0.86%) MS Visio
6 4 (0.34%) Spreadsheet
7 3 (0.26%) Stata
8 2 (0.17%) Acrobat
8 2 (0.17%) Autodesk Flame
8 2 (0.17%) Maya
8 2 (0.17%) NUKE
Business Applications
1 19 (1.63%) Dynamics CRM
2 16 (1.37%) Oracle 11i
3 12 (1.03%) Oracle Applications
4 9 (0.77%) Global One
5 8 (0.68%) ION MarketView
6 7 (0.60%) Dynamics GP
6 7 (0.60%) Remedy ITSM
7 6 (0.51%) Demantra
7 6 (0.51%) Dynamics AX
7 6 (0.51%) Minerva
7 6 (0.51%) SnowdropKCS
8 5 (0.43%) Northgate Housing
8 5 (0.43%) SimCorp Dimension
9 4 (0.34%) Summit
10 3 (0.26%) Dynamics NAV
10 3 (0.26%) HiPortfolio
10 3 (0.26%) Lorenzo
10 3 (0.26%) thinkFolio
10 3 (0.26%) Workday HCM
11 2 (0.17%) SAP ERP
Cloud Services
1 58 (4.96%) Office 365
2 23 (1.97%) SaaS
3 19 (1.63%) IaaS
3 19 (1.63%) PaaS
4 11 (0.94%) Microsoft Azure
5 6 (0.51%) G Suite
5 6 (0.51%) Mimecast
6 5 (0.43%) GitHub
7 4 (0.34%) Amazon AWS
7 4 (0.34%) Google Play
8 3 (0.26%) OneDrive
9 2 (0.17%) Dynamics 365
10 1 (0.086%) Akamai
10 1 (0.086%) Yammer
Communications & Networking
1 73 (6.24%) TCP/IP
2 62 (5.30%) LAN
3 51 (4.36%) VPN
4 50 (4.28%) WAN
5 42 (3.59%) Firewall
6 36 (3.08%) DHCP
7 35 (2.99%) DNS
8 33 (2.82%) VoIP
8 33 (2.82%) Wireless
9 32 (2.74%) SAN
10 29 (2.48%) Internet
11 14 (1.20%) Skype
12 13 (1.11%) OSPF
13 11 (0.94%) BGP
14 9 (0.77%) iSCSI
14 9 (0.77%) Wi-Fi
15 8 (0.68%) Unified Communications
15 8 (0.68%) VXLAN
16 7 (0.60%) Cisco ASA
16 7 (0.60%) Remote Desktop
Database & Business Intelligence
1 127 (10.86%) SQL Server
2 53 (4.53%) Oracle Database
3 36 (3.08%) Relational Database
4 32 (2.74%) Oracle Database 10g
5 31 (2.65%) SQL Server Reporting Services
6 24 (2.05%) SQL Server 2005
7 23 (1.97%) SQL Server Integration Services
8 22 (1.88%) SQL Server 2012
9 21 (1.80%) Oracle Reports
10 17 (1.45%) Data Mart
11 14 (1.20%) BusinessObjects
12 13 (1.11%) Data Warehouse
12 13 (1.11%) SQL Server 2008
13 12 (1.03%) Crystal Reports
14 10 (0.86%) SQL Server Analysis Services
15 7 (0.60%) Oracle BI Publisher
15 7 (0.60%) Oracle9i Database
16 6 (0.51%) MySQL
16 6 (0.51%) Oracle Database 11g
16 6 (0.51%) QlikView
Development Applications
1 28 (2.40%) JIRA
2 10 (0.86%) Oracle Forms
2 10 (0.86%) Team Foundation Server
2 10 (0.86%) Visual Studio
3 7 (0.60%) Jenkins
3 7 (0.60%) TeamCity
4 6 (0.51%) Subversion
5 5 (0.43%) Ant
6 4 (0.34%) JDeveloper
6 4 (0.34%) SQL Server Management Studio (SSMS)
7 3 (0.26%) Atlassian Bamboo
7 3 (0.26%) Git (software)
7 3 (0.26%) Sonatype Nexus
7 3 (0.26%) Toad
8 1 (0.086%) Bugzilla
8 1 (0.086%) Eclipse
8 1 (0.086%) MSI
8 1 (0.086%) StarTeam
General
1 244 (20.87%) Finance
2 85 (7.27%) Banking
3 72 (6.16%) Front Office
4 42 (3.59%) Retail
5 38 (3.25%) Legal
6 37 (3.17%) Manufacturing
7 33 (2.82%) Back Office
8 23 (1.97%) Advertising
8 23 (1.97%) Law
9 20 (1.71%) Investment Banking
10 19 (1.63%) Telecoms
11 14 (1.20%) Publishing
12 10 (0.86%) Marketing
13 9 (0.77%) Financial Institution
14 8 (0.68%) French Language
14 8 (0.68%) International Banking
15 6 (0.51%) Automotive
15 6 (0.51%) German Language
15 6 (0.51%) Pharmaceutical
16 4 (0.34%) Games
Libraries, Frameworks & Software Standards
1 31 (2.65%) .NET
2 30 (2.57%) XML
3 22 (1.88%) Web Services
4 17 (1.45%) Murex MxML
5 15 (1.28%) FIX Protocol
6 13 (1.11%) XSLT
7 12 (1.03%) Middleware
8 10 (0.86%) .NET Framework
9 9 (0.77%) ASP.NET
9 9 (0.77%) SAML
10 7 (0.60%) HTML
11 6 (0.51%) Software Packaging
12 5 (0.43%) IBM Integration Bus
12 5 (0.43%) jQuery
12 5 (0.43%) XMPP
13 4 (0.34%) Hibernate
13 4 (0.34%) J2EE
13 4 (0.34%) JSF
13 4 (0.34%) Spring
13 4 (0.34%) XSL
Miscellaneous
1 96 (8.21%) Analytical Skills
2 56 (4.79%) Blackberry
3 44 (3.76%) Foreign Exchange (FX)
4 38 (3.25%) Fixed Income
5 34 (2.91%) Derivative
6 32 (2.74%) Data Centre
6 32 (2.74%) Equities
7 30 (2.57%) Management Information System
8 29 (2.48%) iPad
9 25 (2.14%) Smartphone
10 21 (1.80%) iPhone
10 21 (1.80%) NHS
10 21 (1.80%) SWIFT
11 19 (1.63%) Computer Science
12 18 (1.54%) Interest Rate Derivative
13 15 (1.28%) Video Conferencing
14 13 (1.11%) Market Risk
15 11 (0.94%) Clustering
16 10 (0.86%) CMDB
16 10 (0.86%) Tandem
Operating Systems
1 553 (47.31%) Windows
2 213 (18.22%) Windows 7
3 135 (11.55%) Unix
4 133 (11.38%) Linux
5 120 (10.27%) Windows Server
6 83 (7.10%) Windows Server 2008
7 66 (5.65%) Windows 10
8 62 (5.30%) Windows Server 2012
8 62 (5.30%) Windows XP
9 48 (4.11%) Windows 8
10 46 (3.93%) Windows Server 2003
11 32 (2.74%) Android
12 26 (2.22%) AIX
13 23 (1.97%) Mac OS X
14 22 (1.88%) Apple iOS
15 20 (1.71%) Windows 2000
16 11 (0.94%) Solaris
17 10 (0.86%) HPUX
17 10 (0.86%) Red Hat Enterprise Linux
18 9 (0.77%) Windows Mobile
Processes & Methodologies
1 259 (22.16%) ITIL
2 83 (7.10%) Service Management
3 72 (6.16%) Change Management
4 61 (5.22%) Incident Management
5 60 (5.13%) Problem Management
6 53 (4.53%) Migration
7 49 (4.19%) Release Management
8 37 (3.17%) Asset Management
9 36 (3.08%) ITSM
10 33 (2.82%) CRM
10 33 (2.82%) ITIL V3
11 32 (2.74%) Business Intelligence
12 30 (2.57%) Change Control
13 27 (2.31%) Business Analysis
13 27 (2.31%) Business Continuity
13 27 (2.31%) PRINCE2
14 26 (2.22%) Disaster Recovery
14 26 (2.22%) Service Delivery
15 25 (2.14%) Data Management
15 25 (2.14%) Workflow
Programming Languages
1 271 (23.18%) SQL
2 73 (6.24%) PowerShell
3 45 (3.85%) Perl
4 38 (3.25%) C#
5 37 (3.17%) PL/SQL
6 32 (2.74%) Java
7 27 (2.31%) Python
8 26 (2.22%) T-SQL
9 23 (1.97%) JavaScript
10 20 (1.71%) VBScript
11 15 (1.28%) VBA
12 10 (0.86%) Bash Shell
12 10 (0.86%) C++
12 10 (0.86%) R
13 7 (0.60%) C
13 7 (0.60%) VB
14 5 (0.43%) Korn
14 5 (0.43%) Shell Script
15 4 (0.34%) PHP
16 3 (0.26%) VB.NET
Qualifications
1 64 (5.47%) Security Cleared
2 55 (4.70%) Microsoft Certification
3 48 (4.11%) ITIL Certification
4 47 (4.02%) Degree
5 34 (2.91%) SC Cleared
6 33 (2.82%) MCP
7 24 (2.05%) MCSE
8 22 (1.88%) CCNA
8 22 (1.88%) Cisco Certification
9 12 (1.03%) CCNP
10 11 (0.94%) BPSS Clearance
10 11 (0.94%) MCSA
10 11 (0.94%) MOS
11 10 (0.86%) A+ Certification
12 6 (0.51%) DV Cleared
12 6 (0.51%) ISEB
12 6 (0.51%) ITIL Foundation Certificate
12 6 (0.51%) MCDST
13 5 (0.43%) MCITP
13 5 (0.43%) MCTS
Quality Assurance & Compliance
1 98 (8.38%) SLA
2 34 (2.91%) PMO
3 18 (1.54%) Disclosure Scotland
4 7 (0.60%) ISO 9001
4 7 (0.60%) SEPA
5 6 (0.51%) HL7
5 6 (0.51%) QA
6 5 (0.43%) Data Quality
7 4 (0.34%) Dodd-Frank
8 3 (0.26%) ISO/IEC 27001
9 2 (0.17%) MiFID
9 2 (0.17%) Sarbanes-Oxley
10 1 (0.086%) Cyber Essentials
10 1 (0.086%) GDPR
10 1 (0.086%) GxP
10 1 (0.086%) P3O
System Software
1 304 (26.01%) Active Directory
2 59 (5.05%) VMware Infrastructure
3 29 (2.48%) Hyper-V
4 24 (2.05%) XenApp
5 22 (1.88%) vSphere
6 21 (1.80%) Virtual Desktop
7 14 (1.20%) XenDesktop
8 10 (0.86%) VMware ESXi
9 8 (0.68%) Terminal Services
10 7 (0.60%) Microsoft App-V
10 7 (0.60%) Virtual Servers
11 6 (0.51%) Virtual Machines
12 5 (0.43%) VMware ESX
13 4 (0.34%) Firmware
13 4 (0.34%) Microsoft Virtual Server
13 4 (0.34%) Oracle RAC
14 3 (0.26%) ISA Server
14 3 (0.26%) VMware Server
15 2 (0.17%) Terminal Server
15 2 (0.17%) VMware Workstation
Systems Management
1 76 (6.50%) SCCM
2 21 (1.80%) WSUS
3 15 (1.28%) SCOM
4 14 (1.20%) Control-M
5 11 (0.94%) NetBackup
5 11 (0.94%) Norton AntiVirus
6 7 (0.60%) AirWatch
6 7 (0.60%) Nagios
7 6 (0.51%) ITRS Geneos
7 6 (0.51%) Oracle Identity Management
7 6 (0.51%) Oracle Identity Manager
8 5 (0.43%) Backup Exec
8 5 (0.43%) DameWare
8 5 (0.43%) Dollar Universe
8 5 (0.43%) Microsoft Clustering
8 5 (0.43%) Symantec Enterprise Vault
9 4 (0.34%) EdgeSight
9 4 (0.34%) Tivoli Storage Manager
10 3 (0.26%) Microsoft Intune
10 3 (0.26%) SCOrch
Vendors
1 379 (32.42%) Microsoft
2 121 (10.35%) Citrix
3 110 (9.41%) Oracle
4 100 (8.55%) VMware
5 94 (8.04%) Cisco
6 38 (3.25%) Murex
7 34 (2.91%) Sybase
8 31 (2.65%) HP
9 27 (2.31%) SAP
10 26 (2.22%) Google
11 24 (2.05%) Dell
11 24 (2.05%) Remedy
12 22 (1.88%) Symantec
13 20 (1.71%) Apple
13 20 (1.71%) Lotus
14 16 (1.37%) IBM
15 15 (1.28%) LANDesk
16 13 (1.11%) NetApp
16 13 (1.11%) Northgate
16 13 (1.11%) ServiceNow
Oxfordshire
Computer People
Posted: 8 hours ago
South East London
IT Talent Solutions
Rate: From £200 to £400 per day
Posted: 2 hours ago
Petersfield, Hampshire
Spectrum IT Recruitment (South) Ltd
Rate: £90 - £100 per day
Posted: Yesterday
London
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Rate: £500 - £650 per day
Posted: Yesterday
North London
Ebury
Rate: £200.00 - £250.00 per day
Posted: 3 days ago
Hertfordshire
Venn Group
Rate: £12 - £14 Per Hour
Posted: 5 days ago
Warrington, Cheshire
Premier IT
Posted: 5 days ago
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Rate: £200 - £225 per day
Posted: 6 days ago
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Rate: From £28,000 to £31,000 per annum
Posted: 4 days ago
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Global Technology Solutions Ltd
Rate: £14 - £18 per hour
Posted: 4 days ago
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Posted: 18 days ago
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Rate: £250 - £280 per day
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Rate: £30000 - £35000 per annum + Excellent Benefits
Posted: 5 days ago
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Rate: £500 - £550 per day
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