Period
to 20 August 2017

The median contractor rate for a Support Analyst was £275 per day in advertised job vacancies during the 6 months to 20 August 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Analyst
UK
6 months to
20 Aug 2017
Same period 2016 Same period 2015
Rank 214 186 119
Rank change year-on-year -28 -67 -12
Contract jobs requiring a Support Analyst 1206 1524 2097
As % of all contract IT jobs advertised in the UK 1.26% 1.40% 1.86%
As % of the Job Titles category 1.33% 1.48% 1.96%
Number of daily rates quoted 713 910 1154
UK median daily rate £275 £243 £245
Median daily rate % change year-on-year +13.40% -1.02% +4.26%
10th Percentile £125 £120 £121
90th Percentile £500 £475 £488
UK excluding London median daily rate £220 £235 £230
% change year-on-year -6.38% +2.17% +8.24%
Number of hourly rates quoted 144 209 346
UK median hourly rate £14.35 £14.86 £15.00
Median hourly rate % change year-on-year -3.43% -0.93% -6.25%
10th Percentile £10.50 £10.24 £10.50
90th Percentile £22.89 £22.10 £24.13
UK excluding London median hourly rate £13.90 £14.50 £14.00
% change year-on-year -4.12% +3.57% -6.67%

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 90733 102986 106909
As % of all contract IT job vacancies advertised in the UK 94.88% 94.94% 94.84%
Number of daily rates quoted 58936 67144 66808
UK median daily rate £438 £425 £400
Median daily rate % change year-on-year +2.94% +6.25% -
10th Percentile £263 £255 £238
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.23% +3.33% +7.14%
Number of hourly rates quoted 2779 3115 4146
UK median hourly rate £18.70 £19.00 £17.87
Median hourly rate % change year-on-year -1.58% +6.35% +5.09%
10th Percentile £10.86 £10.38 £10.50
90th Percentile £48.75 £46.33 £45.00
UK excluding London median hourly rate £18.00 £19.00 £17.33
% change year-on-year -5.26% +9.64% +2.91%

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Analyst.

Contractor daily rate trend for Support Analyst in the UK

Support Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Support Analyst over the 6 months to 20 August 2017.

Contractor daily rate histogram for Support Analyst in the UK

Support Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Analyst.

Contractor hourly rate trend for Support Analyst in the UK

Support Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Support Analyst over the 6 months to 20 August 2017.

Contractor hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 6 months to 20 August 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -21 1112 £288 +15.00% 247
UK excluding London -28 613 £220 -6.38% 188
London -1 572 £350 +27.27% 82
South East -26 208 £225 - 48
North of England -4 112 £180 -25.77% 46
Midlands +14 92 £288 +23.92% 27
East of England -66 76 £225 -10.00% 22
North West +13 75 £175 -5.41% 20
Scotland +48 58 £186 -6.88% 18
South West -15 54 £250 +11.11% 20
East Midlands +10 53 £288 +21.05% 14
West Midlands +5 39 £225 +11.11% 13
Yorkshire +2 30 £183 -23.96% 20
Wales +1 9 £120 -57.71% 7
Northern Ireland -46 8 £167 -11.99%
North East +30 7 £195 -38.10% 6

Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 20 August 2017, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Support Analyst in the job title.

1 564 (46.77%) Windows
2 361 (29.93%) Microsoft
3 329 (27.28%) Active Directory
4 311 (25.79%) SQL
5 267 (22.14%) Finance
6 235 (19.49%) ITIL
7 211 (17.50%) Microsoft Office
8 205 (17.00%) Windows 7
9 135 (11.19%) Unix
10 125 (10.36%) Windows Server
11 123 (10.20%) Banking
12 120 (9.95%) Citrix
13 119 (9.87%) Oracle
14 117 (9.70%) Linux
15 112 (9.29%) SQL Server
16 109 (9.04%) Office 365
17 106 (8.79%) Front Office
18 98 (8.13%) MS Exchange
19 96 (7.96%) VMware
20 94 (7.79%) Python
21 91 (7.55%) Analytical Skills
22 90 (7.46%) Windows 10
22 90 (7.46%) SLA
23 82 (6.80%) Incident Management
24 75 (6.22%) SCCM
25 74 (6.14%) Security Cleared
25 74 (6.14%) PowerShell
26 71 (5.89%) Cisco
26 71 (5.89%) Service Management
27 69 (5.72%) Windows Server 2008

Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 98 (8.13%) MS Exchange
2 53 (4.39%) SharePoint
3 44 (3.65%) Exchange Server 2010
4 43 (3.57%) IIS
5 25 (2.07%) Skype for Business
6 22 (1.82%) IBM Notes
7 19 (1.58%) Blackberry Enterprise Server
8 16 (1.33%) Exchange Server 2007
9 15 (1.24%) JBoss
10 11 (0.91%) Exchange Server 2013
11 10 (0.83%) Exchange Server 2003
12 9 (0.75%) Apache
13 7 (0.58%) CMS
13 7 (0.58%) WebLogic
13 7 (0.58%) WebSphere
14 6 (0.50%) WildFly
15 5 (0.41%) SharePoint 2010
15 5 (0.41%) SharePoint 2013
15 5 (0.41%) WebSphere Application Server
16 4 (0.33%) SAS
Applications
1 211 (17.50%) Microsoft Office
2 68 (5.64%) Microsoft Excel
3 29 (2.40%) Microsoft PowerPoint
4 20 (1.66%) MS Visio
5 6 (0.50%) Microsoft Project
6 4 (0.33%) Stata
7 3 (0.25%) Spreadsheet
8 1 (0.083%) AutoCAD
8 1 (0.083%) CINEMA 4D
8 1 (0.083%) Vectorworks
Business Applications
1 21 (1.74%) ION MarketView
2 15 (1.24%) Dynamics CRM
3 13 (1.08%) Global One
4 10 (0.83%) thinkFolio
5 7 (0.58%) Oracle EBS
5 7 (0.58%) Oracle EBS R12
6 6 (0.50%) Oracle CRM
6 6 (0.50%) RMDS
7 5 (0.41%) Dynamics AX
8 4 (0.33%) Actimize
8 4 (0.33%) Northgate Housing
8 4 (0.33%) Oracle Applications
8 4 (0.33%) Oracle Cash Management
8 4 (0.33%) Oracle Financials
9 3 (0.25%) Oracle Assets
9 3 (0.25%) Oracle General Ledger
9 3 (0.25%) Oracle iProcurement
9 3 (0.25%) Oracle Payables
9 3 (0.25%) Oracle Receivables
9 3 (0.25%) Remedy ITSM
Cloud Services
1 109 (9.04%) Office 365
2 22 (1.82%) Microsoft Azure
3 10 (0.83%) Amazon AWS
4 9 (0.75%) G Suite
5 6 (0.50%) Azure Active Directory
6 5 (0.41%) Google Drive
7 4 (0.33%) FinancialForce.com
7 4 (0.33%) Mimecast
8 3 (0.25%) SaaS
9 2 (0.17%) Akamai
9 2 (0.17%) Cloud Computing
9 2 (0.17%) Dynamics 365
9 2 (0.17%) IaaS
10 1 (0.083%) Google Play
10 1 (0.083%) OpenShift
10 1 (0.083%) SuccessFactors
Communications & Networking
1 64 (5.31%) TCP/IP
2 60 (4.98%) DNS
3 53 (4.39%) LAN
4 52 (4.31%) DHCP
5 45 (3.73%) Internet
6 42 (3.48%) VPN
7 37 (3.07%) WAN
8 35 (2.90%) Firewall
9 32 (2.65%) SAN
10 28 (2.32%) Wireless
11 21 (1.74%) Wi-Fi
12 20 (1.66%) VoIP
13 16 (1.33%) Skype
14 10 (0.83%) Intranet
14 10 (0.83%) iSCSI
14 10 (0.83%) NAS
15 9 (0.75%) Broadband
15 9 (0.75%) OSPF
15 9 (0.75%) Remote Desktop
16 8 (0.66%) BGP
Database & Business Intelligence
1 112 (9.29%) SQL Server
2 24 (1.99%) Oracle Database
3 23 (1.91%) Relational Database
4 21 (1.74%) SQL Server Reporting Services
5 17 (1.41%) BusinessObjects
6 13 (1.08%) SQL Server 2008
7 10 (0.83%) SQL Server Integration Services
8 9 (0.75%) Data Mart
9 8 (0.66%) SQL Server 2012
10 7 (0.58%) Oracle Database 10g
11 6 (0.50%) Crystal Reports
12 5 (0.41%) BusinessObjects Business Intelligence
12 5 (0.41%) Data Warehouse
12 5 (0.41%) DB2
12 5 (0.41%) MySQL
12 5 (0.41%) Oracle Reports
12 5 (0.41%) QlikView
12 5 (0.41%) SQL Server 2005
13 4 (0.33%) EDRMS
13 4 (0.33%) GIS
Development Applications
1 36 (2.99%) JIRA
2 10 (0.83%) Visual Studio
3 9 (0.75%) Team Foundation Server
4 7 (0.58%) Git (software)
4 7 (0.58%) Jenkins
5 6 (0.50%) Toad
6 3 (0.25%) Oracle APEX
7 2 (0.17%) Atlassian Bamboo
7 2 (0.17%) HP UFT
7 2 (0.17%) Oracle Forms
7 2 (0.17%) TeamCity
8 1 (0.083%) Eclipse
8 1 (0.083%) GitLab
8 1 (0.083%) Hudson
8 1 (0.083%) IBM UrbanCode
8 1 (0.083%) JDeveloper
8 1 (0.083%) MSBuild
8 1 (0.083%) MSI
8 1 (0.083%) Octopus Deploy
8 1 (0.083%) StarTeam
General
1 267 (22.14%) Finance
2 123 (10.20%) Banking
3 106 (8.79%) Front Office
4 52 (4.31%) Investment Banking
5 39 (3.23%) Retail
6 31 (2.57%) Legal
7 21 (1.74%) Telecoms
8 20 (1.66%) Back Office
9 18 (1.49%) Law
10 16 (1.33%) Automotive
11 15 (1.24%) Advertising
12 13 (1.08%) Manufacturing
12 13 (1.08%) Pharmaceutical
13 10 (0.83%) French Language
13 10 (0.83%) Marketing
14 9 (0.75%) Billing
15 6 (0.50%) German Language
15 6 (0.50%) International Banking
15 6 (0.50%) Publishing
16 5 (0.41%) General Ledger
Libraries, Frameworks & Software Standards
1 32 (2.65%) Rendezvous
2 28 (2.32%) .NET
3 23 (1.91%) Web Services
4 22 (1.82%) FIX Protocol
5 21 (1.74%) XML
6 17 (1.41%) Middleware
7 9 (0.75%) J2EE
7 9 (0.75%) Murex MxML
8 8 (0.66%) HTML
9 6 (0.50%) ASP.NET
9 6 (0.50%) CSS
9 6 (0.50%) Java EE
9 6 (0.50%) JSP
10 5 (0.41%) SAML
10 5 (0.41%) SOAP
10 5 (0.41%) Spring
10 5 (0.41%) XSLT
11 4 (0.33%) .NET Framework
11 4 (0.33%) Node.js
11 4 (0.33%) WebSphere MQ
Miscellaneous
1 91 (7.55%) Analytical Skills
2 66 (5.47%) Fixed Income
3 47 (3.90%) Management Information System
4 46 (3.81%) Foreign Exchange (FX)
5 40 (3.32%) Derivative
6 39 (3.23%) Blackberry
7 37 (3.07%) Equities
8 30 (2.49%) Data Centre
9 26 (2.16%) iPhone
10 24 (1.99%) Smartphone
11 22 (1.82%) Client/Server
12 21 (1.74%) iPad
13 20 (1.66%) Video Conferencing
14 17 (1.41%) Computer Science
15 15 (1.24%) Driving Licence
15 15 (1.24%) Interest Rate Derivative
16 14 (1.16%) CMDB
16 14 (1.16%) NHS
16 14 (1.16%) SWIFT
17 13 (1.08%) Market Risk
Operating Systems
1 564 (46.77%) Windows
2 205 (17.00%) Windows 7
3 135 (11.19%) Unix
4 125 (10.36%) Windows Server
5 117 (9.70%) Linux
6 90 (7.46%) Windows 10
7 69 (5.72%) Windows Server 2008
8 60 (4.98%) Windows Server 2012
9 51 (4.23%) Windows 8
10 35 (2.90%) Windows Server 2003
10 35 (2.90%) Windows XP
11 33 (2.74%) Apple iOS
12 31 (2.57%) Android
13 13 (1.08%) Mac OS X
14 12 (1.00%) Solaris
15 11 (0.91%) Windows 2000 Server
16 9 (0.75%) Windows Mobile
17 8 (0.66%) CentOS
17 8 (0.66%) Red Hat Enterprise Linux
18 5 (0.41%) Mac OS
Processes & Methodologies
1 235 (19.49%) ITIL
2 82 (6.80%) Incident Management
3 71 (5.89%) Service Management
4 66 (5.47%) Problem Management
5 52 (4.31%) Migration
6 51 (4.23%) Asset Management
7 48 (3.98%) Change Management
8 40 (3.32%) CRM
9 38 (3.15%) Electronic Trading
10 35 (2.90%) ITSM
11 32 (2.65%) Disaster Recovery
12 31 (2.57%) Project Management
13 29 (2.40%) ITIL V3
14 28 (2.32%) Service Delivery
15 26 (2.16%) Algorithmic Trading
16 25 (2.07%) Investment Management
16 25 (2.07%) Stakeholder Management
17 24 (1.99%) Fault Analysis
18 22 (1.82%) Release Management
18 22 (1.82%) Workflow
Programming Languages
1 311 (25.79%) SQL
2 94 (7.79%) Python
3 74 (6.14%) PowerShell
4 50 (4.15%) Java
5 41 (3.40%) Perl
6 28 (2.32%) C++
7 24 (1.99%) VBA
8 18 (1.49%) JavaScript
8 18 (1.49%) PL/SQL
9 16 (1.33%) Bash Shell
9 16 (1.33%) C#
10 14 (1.16%) Korn
10 14 (1.16%) VB
11 12 (1.00%) Shell Script
11 12 (1.00%) T-SQL
12 8 (0.66%) PHP
12 8 (0.66%) VBScript
13 5 (0.41%) C
13 5 (0.41%) R
14 4 (0.33%) sed
Qualifications
1 74 (6.14%) Security Cleared
2 49 (4.06%) Microsoft Certification
2 49 (4.06%) SC Cleared
3 29 (2.40%) Degree
4 28 (2.32%) MCSE
5 27 (2.24%) ITIL Certification
6 24 (1.99%) MCP
7 20 (1.66%) MCSA
8 19 (1.58%) CCNA
8 19 (1.58%) Cisco Certification
9 16 (1.33%) DV Cleared
10 13 (1.08%) CCNP
11 12 (1.00%) A+ Certification
12 11 (0.91%) Computer Science Degree
13 9 (0.75%) Citrix Certification
14 8 (0.66%) Network+ Certification
15 7 (0.58%) MCDST
15 7 (0.58%) MCITP
15 7 (0.58%) VMware Certified Professional (VCP)
16 6 (0.50%) CTC Cleared
Quality Assurance & Compliance
1 90 (7.46%) SLA
2 27 (2.24%) PMO
3 11 (0.91%) QA
4 7 (0.58%) Data Quality
5 6 (0.50%) SEPA
6 5 (0.41%) Disclosure Scotland
7 4 (0.33%) Dodd-Frank
7 4 (0.33%) ISO/IEC 27001
7 4 (0.33%) MiFID
8 3 (0.25%) GDPR
8 3 (0.25%) PCI DSS
8 3 (0.25%) Sarbanes-Oxley
9 1 (0.083%) GxP
9 1 (0.083%) ISO/IEC 20000
9 1 (0.083%) P3O
System Software
1 329 (27.28%) Active Directory
2 53 (4.39%) VMware Infrastructure
3 31 (2.57%) Hyper-V
4 23 (1.91%) XenApp
5 22 (1.82%) Virtual Desktop
6 17 (1.41%) vSphere
7 15 (1.24%) XenDesktop
8 12 (1.00%) VMware ESXi
9 8 (0.66%) Virtual Machines
10 5 (0.41%) Virtual Servers
11 3 (0.25%) Oracle RAC
11 3 (0.25%) Terminal Services
11 3 (0.25%) Varnish
12 2 (0.17%) ISA Server
12 2 (0.17%) VMware Workstation
13 1 (0.083%) Firmware
13 1 (0.083%) Microsoft Virtual Server
13 1 (0.083%) Samba
13 1 (0.083%) Tivoli Workload Scheduler
13 1 (0.083%) Veritas Cluster Server
Systems Management
1 75 (6.22%) SCCM
2 26 (2.16%) TIBCO Hawk
3 13 (1.08%) NetBackup
4 8 (0.66%) ITRS Geneos
4 8 (0.66%) Systems Management Server (SMS)
5 7 (0.58%) DameWare
5 7 (0.58%) Puppet
6 6 (0.50%) AirWatch
6 6 (0.50%) Backup Exec
6 6 (0.50%) Nagios
6 6 (0.50%) Norton AntiVirus
6 6 (0.50%) SCOM
6 6 (0.50%) Symantec Endpoint Protection
6 6 (0.50%) WSUS
7 5 (0.41%) Ansible
7 5 (0.41%) Dollar Universe
7 5 (0.41%) SCOrch
7 5 (0.41%) SCSM
8 4 (0.33%) Microsoft Intune
8 4 (0.33%) Opscode Chef
Vendors
1 361 (29.93%) Microsoft
2 120 (9.95%) Citrix
3 119 (9.87%) Oracle
4 96 (7.96%) VMware
5 71 (5.89%) Cisco
6 47 (3.90%) HP
7 37 (3.07%) Apple
8 34 (2.82%) TIBCO
9 33 (2.74%) SAP
10 30 (2.49%) Remedy
11 28 (2.32%) Google
12 24 (1.99%) ServiceNow
13 23 (1.91%) Sybase
14 22 (1.82%) ION Trading
14 22 (1.82%) Lotus
15 21 (1.74%) Bloomberg
15 21 (1.74%) Murex
16 19 (1.58%) IBM
16 19 (1.58%) Symantec
17 18 (1.49%) NetApp