Support Analyst Contract Job Trends

Support Analyst
UK

The median Support Analyst daily rate in the UK is £285, according to job vacancies posted in the 6 months leading up to 10 December 2025.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
10 Dec 2025
Same period 2024 Same period 2023
Rank 244 321 284
Rank change year-on-year +77 -37 +26
Contract jobs requiring a Support Analyst 398 237 374
As % of all contract jobs in the UK 1.10% 0.66% 0.82%
As % of the Job Titles category 1.21% 0.72% 0.88%
Number of daily rates quoted 178 126 259
10th Percentile £127 £163 £156
25th Percentile £171 £192 £200
Median daily rate (50th Percentile) £285 £250 £333
Median % change year-on-year +14.00% -24.81% +33.00%
75th Percentile £423 £425 £544
90th Percentile £495 £559 £643
UK excluding London median daily rate £180 £216 £219
% change year-on-year -16.53% -1.53% +3.06%
Number of hourly rates quoted 87 20 22
10th Percentile £13.50 £18.19 £15.25
25th Percentile £17.48 £20.88 £15.44
Median hourly rate £22.00 £24.50 £19.25
Median % change year-on-year -10.20% +27.27% -2.53%
75th Percentile £25.15 £30.17 £23.75
90th Percentile £31.00 £37.00 £24.98
UK excluding London median hourly rate £20.75 £24.50 £18.50
% change year-on-year -15.31% +32.43% +7.25%

All Contract IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 32,988 33,120 42,501
% of contract IT jobs with a recognized job title 90.93% 92.74% 93.46%
Number of daily rates quoted 20,924 20,243 28,641
10th Percentile £285 £300 £294
25th Percentile £403 £410 £413
Median daily rate (50th Percentile) £500 £525 £525
Median % change year-on-year -4.76% - -4.55%
75th Percentile £619 £638 £645
90th Percentile £725 £738 £743
UK excluding London median daily rate £475 £495 £500
% change year-on-year -4.04% -1.00% -
Number of hourly rates quoted 1,924 1,136 1,517
10th Percentile £14.22 £15.36 £15.16
25th Percentile £17.87 £20.75 £19.06
Median hourly rate £25.15 £34.75 £44.00
Median % change year-on-year -27.63% -21.02% +40.98%
75th Percentile £56.81 £63.75 £65.00
90th Percentile £70.75 £73.66 £77.50
UK excluding London median hourly rate £25.15 £32.50 £44.50
% change year-on-year -22.62% -26.97% +78.00%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of contract IT job postings featuring 'Support Analyst' in the job title relative to all contract IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Daily Rate Trend

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK.

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Support Analyst over the 6 months to 10 December 2025.

Daily rate histogram for Support Analyst in the UK

Support Analyst
Hourly Rate Trend

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK.

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Analyst over the 6 months to 10 December 2025.

Hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 17 Contract Job Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 6 months to 10 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +75 352 £279 +1.45% 175
UK excluding London +56 256 £180 -16.53% 167
London +21 124 £413 +10.00% 32
Work from Home +26 87 £313 -21.88% 64
North of England -11 61 £275 +26.62% 34
South East +21 55 £179 -25.14% 65
East of England +31 49 £171 +5.23% 7
Midlands -28 32 £145 -14.71% 38
North West +2 31 £369 +76.65% 21
South West -12 25 £275 - 15
West Midlands -17 21 £145 -19.44% 24
Northern Ireland +12 20 £180 +16.13% 1
North East +7 15 £106 -61.45% 6
Yorkshire -38 15 £290 +33.53% 7
Wales +11 11 £290 +52.63% 1
East Midlands -22 11 £140 -13.85% 14
Scotland -8 3 £260 +36.84% 6

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 10 December 2025, Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads featuring Support Analyst in the job title.

1 164 (41.21%) Microsoft
2 148 (37.19%) Windows
3 115 (28.89%) Active Directory
4 105 (26.38%) Problem-Solving
5 95 (23.87%) Customer Service
6 91 (22.86%) Microsoft 365
7 90 (22.61%) ITIL
8 66 (16.58%) Microsoft Office
9 64 (16.08%) Degree
10 60 (15.08%) ITSM
11 49 (12.31%) Azure
12 47 (11.81%) Windows 10
13 44 (11.06%) Problem Management
13 44 (11.06%) Security Cleared
13 44 (11.06%) SQL
14 41 (10.30%) Information Security
14 41 (10.30%) SC Cleared
14 41 (10.30%) Service Management
15 38 (9.55%) Service Delivery
16 36 (9.05%) SharePoint
17 33 (8.29%) Project Management
18 32 (8.04%) SLA
19 31 (7.79%) Microsoft Excel
20 30 (7.54%) Microsoft Exchange
21 29 (7.29%) Change Management
22 27 (6.78%) Asset Management
22 27 (6.78%) Oracle
22 27 (6.78%) ServiceNow
23 26 (6.53%) Incident Management
23 26 (6.53%) PowerShell

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 36 (9.05%) SharePoint
2 30 (7.54%) Microsoft Exchange
3 21 (5.28%) Skype for Business
4 13 (3.27%) Mattermost
5 7 (1.76%) Exchange Server 2013
6 4 (1.01%) Confluence
Applications
1 66 (16.58%) Microsoft Office
2 31 (7.79%) Microsoft Excel
3 22 (5.53%) Microsoft PowerPoint
4 9 (2.26%) MS Visio
5 3 (0.75%) Spreadsheet
6 2 (0.50%) Adobe Creative Suite
6 2 (0.50%) Adobe Premiere
6 2 (0.50%) Oracle Smart View
7 1 (0.25%) Microsoft Project
Business Applications
1 18 (4.52%) Remedy ITSM
2 9 (2.26%) Unit4 Business World
3 5 (1.26%) ION MarketView
4 4 (1.01%) Dynamics CRM
5 2 (0.50%) BondVision
5 2 (0.50%) Dynamics GP
5 2 (0.50%) SAP S/4HANA
6 1 (0.25%) assyst
6 1 (0.25%) Bloomberg TOMS
6 1 (0.25%) Dynamics AX
6 1 (0.25%) Salesforce CRM
6 1 (0.25%) SAP CO
6 1 (0.25%) SAP FI
6 1 (0.25%) SAP FI/CO
Cloud Services
1 91 (22.86%) Microsoft 365
2 49 (12.31%) Azure
3 21 (5.28%) OneDrive
4 20 (5.03%) Entra ID
5 14 (3.52%) Dynamics 365
6 7 (1.76%) AWS
7 4 (1.01%) GCP
8 2 (0.50%) Power Platform
8 2 (0.50%) Slack
8 2 (0.50%) WhatsApp
9 1 (0.25%) Azure DevOps
9 1 (0.25%) ChatGPT
9 1 (0.25%) Microsoft Copilot
9 1 (0.25%) SaaS
9 1 (0.25%) Smartsheet
9 1 (0.25%) SuccessFactors
Communications & Networking
1 25 (6.28%) TCP/IP
2 24 (6.03%) LAN
3 23 (5.78%) Wi-Fi
4 21 (5.28%) Skype
5 19 (4.77%) DHCP
5 19 (4.77%) DNS
5 19 (4.77%) VPN
6 16 (4.02%) WAN
7 13 (3.27%) Wireless
8 11 (2.76%) Firewall
9 6 (1.51%) PABX
9 6 (1.51%) Structured Cabling
9 6 (1.51%) Unified Communications
10 4 (1.01%) Cisco IOS
10 4 (1.01%) IP Telephony
10 4 (1.01%) PuTTY
10 4 (1.01%) VLAN
10 4 (1.01%) WLAN
11 2 (0.50%) Network Security
11 2 (0.50%) VoIP
Database & Business Intelligence
1 14 (3.52%) Oracle Reports
2 11 (2.76%) Oracle Database
3 8 (2.01%) SQL Server
4 7 (1.76%) Relational Database
5 4 (1.01%) GIS
5 4 (1.01%) PostgreSQL
6 2 (0.50%) Power BI
7 1 (0.25%) SQL Server Reporting Services
Development Applications
1 13 (3.27%) JIRA
2 1 (0.25%) Postman
2 1 (0.25%) SoapUI
General
1 148 (37.19%) Social Skills
2 84 (21.11%) Finance
3 77 (19.35%) Analytical Skills
4 24 (6.03%) Manufacturing
5 20 (5.03%) Banking
5 20 (5.03%) Public Sector
6 16 (4.02%) Inclusion and Diversity
6 16 (4.02%) Organisational Skills
7 14 (3.52%) Financial Institution
8 13 (3.27%) Retail
9 12 (3.02%) Investment Banking
10 9 (2.26%) Police
11 8 (2.01%) Local Government
11 8 (2.01%) Telecoms
12 6 (1.51%) Back Office
13 5 (1.26%) Front Office
14 3 (0.75%) Marketing
15 2 (0.50%) Games
15 2 (0.50%) Law
15 2 (0.50%) Legal
Libraries, Frameworks & Software Standards
1 3 (0.75%) Rendezvous
2 2 (0.50%) REST
3 1 (0.25%) .NET
3 1 (0.25%) .NET Framework
3 1 (0.25%) JSON
3 1 (0.25%) SAP Fiori
3 1 (0.25%) SOAP
3 1 (0.25%) Web Services
3 1 (0.25%) XML
Miscellaneous
1 33 (8.29%) Management Information System
2 21 (5.28%) Driving Licence
3 18 (4.52%) Self-Motivation
4 17 (4.27%) NHS
5 15 (3.77%) CMDB
6 14 (3.52%) BYOD
7 13 (3.27%) Blackberry
7 13 (3.27%) Video Conferencing
8 12 (3.02%) iPad
8 12 (3.02%) iPhone
8 12 (3.02%) Onboarding
9 8 (2.01%) Smartphone
9 8 (2.01%) Virtual Team
10 7 (1.76%) Fixed Income
11 5 (1.26%) Analytical Mindset
11 5 (1.26%) Data Centre
11 5 (1.26%) Team-Oriented Environment
12 3 (0.75%) Data Protection Act
12 3 (0.75%) Foreign Exchange (FX)
12 3 (0.75%) Hedge funds
Operating Systems
1 148 (37.19%) Windows
2 47 (11.81%) Windows 10
3 26 (6.53%) Windows Server
4 16 (4.02%) Windows Server 2003
5 15 (3.77%) Linux
5 15 (3.77%) Windows 7
6 14 (3.52%) Mac OS
7 13 (3.27%) Windows Server 2016
8 11 (2.76%) AIX
9 8 (2.01%) Android
10 5 (1.26%) Apple iOS
10 5 (1.26%) Unix
10 5 (1.26%) Windows Server 2012
11 1 (0.25%) Windows Server 2019
Processes & Methodologies
1 105 (26.38%) Problem-Solving
2 95 (23.87%) Customer Service
3 90 (22.61%) ITIL
4 60 (15.08%) ITSM
5 44 (11.06%) Problem Management
6 41 (10.30%) Information Security
6 41 (10.30%) Service Management
7 38 (9.55%) Service Delivery
8 33 (8.29%) Project Management
9 29 (7.29%) Change Management
10 27 (6.78%) Asset Management
11 26 (6.53%) Incident Management
12 24 (6.03%) Continuous Improvement
13 23 (5.78%) Cybersecurity
13 23 (5.78%) Mobile Device Management
13 23 (5.78%) Proactive Monitoring
14 22 (5.53%) Migration
15 20 (5.03%) Data Analysis
16 19 (4.77%) Decision-Making
16 19 (4.77%) Root Cause Analysis
Programming Languages
1 44 (11.06%) SQL
2 26 (6.53%) PowerShell
3 6 (1.51%) Python
4 1 (0.25%) Bash
4 1 (0.25%) C
4 1 (0.25%) X++
Qualifications
1 64 (16.08%) Degree
2 44 (11.06%) Security Cleared
3 41 (10.30%) SC Cleared
4 24 (6.03%) Microsoft Certification
5 21 (5.28%) ITIL Certification
6 16 (4.02%) HND
7 15 (3.77%) MCP
8 12 (3.02%) HNC
9 10 (2.51%) A+ Certification
9 10 (2.51%) MCSE
10 6 (1.51%) ECDL
11 5 (1.26%) Computer Science Degree
11 5 (1.26%) MCDST
12 4 (1.01%) CCNA
12 4 (1.01%) CCNP
12 4 (1.01%) Cisco Certification
13 3 (0.75%) ITIL Foundation Certificate
14 1 (0.25%) CISM
14 1 (0.25%) CompTIA Security+
14 1 (0.25%) DV Cleared
Quality Assurance & Compliance
1 32 (8.04%) SLA
2 6 (1.51%) PMO
3 5 (1.26%) NIST
4 4 (1.01%) Cyber Essentials
4 4 (1.01%) GDPR
4 4 (1.01%) ISO/IEC 27001
5 1 (0.25%) HIPAA
5 1 (0.25%) PCI DSS
5 1 (0.25%) QA
System Software
1 115 (28.89%) Active Directory
2 4 (1.01%) BitLocker
2 4 (1.01%) Firmware
3 1 (0.25%) Hyper-V
3 1 (0.25%) Virtual Desktop
3 1 (0.25%) VMware Infrastructure
3 1 (0.25%) XenApp
3 1 (0.25%) XenDesktop
Systems Management
1 26 (6.53%) SCCM
2 21 (5.28%) HP SiteScope
2 21 (5.28%) Microsoft Intune
2 21 (5.28%) SCOM
3 4 (1.01%) Jamf Pro
4 3 (0.75%) Ansible
4 3 (0.75%) BladeLogic
4 3 (0.75%) ITRS Geneos
5 2 (0.50%) Systems Management Server (SMS)
6 1 (0.25%) Active Directory Federation Services
6 1 (0.25%) Kibana
Vendors
1 164 (41.21%) Microsoft
2 27 (6.78%) Oracle
2 27 (6.78%) ServiceNow
3 23 (5.78%) Apple
3 23 (5.78%) Splunk
4 22 (5.53%) Remedy
5 20 (5.03%) Cisco
5 20 (5.03%) HP
6 18 (4.52%) Citrix
7 16 (4.02%) MobileIron
8 9 (2.26%) Reuters
9 8 (2.01%) Bloomberg
9 8 (2.01%) ION Trading
10 6 (1.51%) IBM
10 6 (1.51%) IFS
10 6 (1.51%) McAfee
10 6 (1.51%) Mitel
10 6 (1.51%) SAP
11 5 (1.26%) iManage
11 5 (1.26%) Salesforce