Support Analyst Contract Job Trends

Support Analyst
UK

The median Support Analyst daily rate in the UK is £238, according to job vacancies posted in the 6 months leading up to 18 March 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
18 Mar 2026
Same period 2025 Same period 2024
Rank 295 322 288
Rank change year-on-year +27 -34 +19
Contract jobs requiring a Support Analyst 348 215 331
As % of all contract jobs in the UK 0.80% 0.73% 0.74%
As % of the Job Titles category 0.88% 0.79% 0.80%
Number of daily rates quoted 167 121 237
10th Percentile £127 £163 £155
25th Percentile £164 £193 £185
Median daily rate (50th Percentile) £238 £233 £230
Median % change year-on-year +2.15% +1.09% -8.00%
75th Percentile £325 £425 £375
90th Percentile £430 £556 £588
UK excluding London median daily rate £200 £208 £200
% change year-on-year -3.61% +3.75% -1.23%
Number of hourly rates quoted 67 30 31
10th Percentile £13.12 £17.85 £11.00
25th Percentile £13.50 £21.24 £15.42
Median hourly rate £19.34 £22.14 £21.00
Median % change year-on-year -12.65% +5.43% -4.00%
75th Percentile £22.81 £28.38 £23.75
90th Percentile £24.08 £31.31 -
UK excluding London median hourly rate £18.57 £22.14 £18.86
% change year-on-year -16.12% +17.39% -3.28%

All Contract IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 39,756 27,258 41,316
% of contract IT jobs with a recognized job title 91.88% 92.98% 92.86%
Number of daily rates quoted 24,823 17,712 27,111
10th Percentile £313 £300 £273
25th Percentile £410 £406 £406
Median daily rate (50th Percentile) £500 £525 £525
Median % change year-on-year -4.76% - -4.02%
75th Percentile £613 £638 £638
90th Percentile £720 £738 £738
UK excluding London median daily rate £480 £475 £485
% change year-on-year +1.05% -2.06% -3.00%
Number of hourly rates quoted 2,465 888 2,497
10th Percentile £15.00 £15.25 £12.96
25th Percentile £19.10 £21.04 £16.25
Median hourly rate £35.91 £32.50 £32.50
Median % change year-on-year +10.49% - -23.29%
75th Percentile £65.00 £65.00 £59.95
90th Percentile £75.92 £77.28 £71.25
UK excluding London median hourly rate £35.00 £32.50 £32.50
% change year-on-year +7.69% - -18.75%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of contract IT job postings featuring 'Support Analyst' in the job title relative to all contract IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Daily Rate Trend

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK.

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Support Analyst over the 6 months to 18 March 2026.

Daily rate histogram for Support Analyst in the UK

Support Analyst
Hourly Rate Trend

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK.

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Analyst over the 6 months to 18 March 2026.

Hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 17 Contract Job Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 6 months to 18 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -7 305 £225 -10.00% 100
UK excluding London +28 256 £200 -3.61% 94
London -51 80 £288 -4.17% 23
North of England -29 70 £173 -28.42% 13
Work from Home -21 69 £238 -8.65% 33
East of England +29 60 £173 -4.17% 8
South East -6 52 £179 -20.71% 40
North West -8 43 £175 -16.67% 8
Midlands -61 21 £158 +1.94% 12
North East +4 18 £120 -56.36%
South West -24 17 £313 +45.35% 15
Scotland +9 15 £260 +36.13% 7
West Midlands -55 15 £155 +3.33% 11
Wales +5 14 £290 +52.63%
Yorkshire -69 9 £290 +25.00% 5
Northern Ireland 0 7 £180 +12.50% 1
East Midlands -40 6 £213 +15.65% 1

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 18 March 2026, Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads featuring Support Analyst in the job title.

1 155 (44.54%) Windows
2 107 (30.75%) Microsoft
3 102 (29.31%) Microsoft 365
4 95 (27.30%) Customer Service
5 92 (26.44%) Active Directory
6 73 (20.98%) Problem-Solving
7 53 (15.23%) ITIL
8 52 (14.94%) Azure
9 44 (12.64%) Windows 10
10 37 (10.63%) Incident Management
10 37 (10.63%) Security Cleared
11 34 (9.77%) Microsoft Office
12 33 (9.48%) SC Cleared
13 32 (9.20%) Degree
14 31 (8.91%) Asset Management
15 29 (8.33%) Wi-Fi
15 29 (8.33%) Windows Server
16 28 (8.05%) Entra ID
16 28 (8.05%) ITSM
16 28 (8.05%) Microsoft Exchange
16 28 (8.05%) Service Delivery
17 23 (6.61%) Service Management
18 22 (6.32%) Apple
18 22 (6.32%) ServiceNow
19 20 (5.75%) SLA
19 20 (5.75%) SQL
20 19 (5.46%) LAN
20 19 (5.46%) VPN
21 18 (5.17%) Continuous Improvement
22 17 (4.89%) Data Analysis

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 28 (8.05%) Microsoft Exchange
2 15 (4.31%) SharePoint
3 4 (1.15%) Apache
4 3 (0.86%) CMS
5 2 (0.57%) IIS
5 2 (0.57%) Oracle Self-Service HR
5 2 (0.57%) Oracle Workflow
6 1 (0.29%) Confluence
Applications
1 34 (9.77%) Microsoft Office
2 14 (4.02%) Microsoft Excel
3 4 (1.15%) Microsoft PowerPoint
4 3 (0.86%) Spreadsheet
5 2 (0.57%) Adobe Premiere
6 1 (0.29%) Adobe Creative Suite
6 1 (0.29%) AutoCAD
Business Applications
1 3 (0.86%) Dynamics CRM
1 3 (0.86%) SAP S/4HANA
2 2 (0.57%) ION MarketView
2 2 (0.57%) Loan IQ
2 2 (0.57%) Oracle Assets
2 2 (0.57%) Oracle Cash Management
2 2 (0.57%) Oracle Payables
2 2 (0.57%) Oracle Procure-to-Pay
2 2 (0.57%) Oracle Receivables
2 2 (0.57%) Remedy ITSM
3 1 (0.29%) Demantra
3 1 (0.29%) Salesforce CRM
3 1 (0.29%) SAP CO
3 1 (0.29%) SAP FI
3 1 (0.29%) SAP FI/CO
Cloud Services
1 102 (29.31%) Microsoft 365
2 52 (14.94%) Azure
3 28 (8.05%) Entra ID
4 8 (2.30%) Dynamics 365
5 7 (2.01%) Power Platform
6 6 (1.72%) AWS
7 5 (1.44%) Power Automate
8 4 (1.15%) GCP
9 3 (0.86%) Azure DevOps
9 3 (0.86%) Google Workspace
9 3 (0.86%) OneDrive
9 3 (0.86%) SaaS
9 3 (0.86%) Slack
10 2 (0.57%) Adobe Creative Cloud
10 2 (0.57%) Microsoft Copilot
10 2 (0.57%) PowerApps
11 1 (0.29%) AWS Lambda
11 1 (0.29%) Mimecast
11 1 (0.29%) Serverless
11 1 (0.29%) Snowflake
Communications & Networking
1 29 (8.33%) Wi-Fi
2 19 (5.46%) LAN
2 19 (5.46%) VPN
3 14 (4.02%) WAN
4 12 (3.45%) Wireless
5 11 (3.16%) DHCP
5 11 (3.16%) DNS
6 10 (2.87%) TCP/IP
7 7 (2.01%) Firewall
8 6 (1.72%) Structured Cabling
8 6 (1.72%) VLAN
9 5 (1.44%) PABX
10 2 (0.57%) FTP
10 2 (0.57%) RS-232
10 2 (0.57%) X.400
11 1 (0.29%) HTTP
11 1 (0.29%) NetScaler
11 1 (0.29%) Network Security
11 1 (0.29%) Skype
11 1 (0.29%) VoIP
Database & Business Intelligence
1 7 (2.01%) Oracle Database
1 7 (2.01%) Oracle Reports
2 4 (1.15%) SQL Server
3 3 (0.86%) Data Mart
3 3 (0.86%) Tableau
4 2 (0.57%) Amazon Redshift
4 2 (0.57%) MySQL
4 2 (0.57%) Oracle BI Publisher
4 2 (0.57%) Power BI
5 1 (0.29%) Data Warehouse
5 1 (0.29%) GIS
5 1 (0.29%) MS Access
5 1 (0.29%) PostgreSQL
5 1 (0.29%) Qlik Sense
5 1 (0.29%) QlikView
Development Applications
1 12 (3.45%) JIRA
2 1 (0.29%) Postman
2 1 (0.29%) SoapUI
2 1 (0.29%) Tricentis qTest
General
1 103 (29.60%) Social Skills
2 51 (14.66%) Analytical Skills
3 27 (7.76%) Public Sector
4 25 (7.18%) Finance
5 14 (4.02%) Manufacturing
6 13 (3.74%) Retail
7 12 (3.45%) Banking
8 11 (3.16%) Inclusion and Diversity
9 9 (2.59%) Law
10 8 (2.30%) Telecoms
11 7 (2.01%) Organisational Skills
12 5 (1.44%) Documentation Skills
12 5 (1.44%) Investment Banking
12 5 (1.44%) Legal
13 4 (1.15%) Financial Institution
13 4 (1.15%) General Ledger
13 4 (1.15%) Marketing
13 4 (1.15%) Multimedia
14 3 (0.86%) Local Government
14 3 (0.86%) Military
Libraries, Frameworks & Software Standards
1 3 (0.86%) XML
2 2 (0.57%) CSS
2 2 (0.57%) LAMP
2 2 (0.57%) Oracle Fusion
2 2 (0.57%) Web Services
3 1 (0.29%) JSON
3 1 (0.29%) REST
3 1 (0.29%) SAP Fiori
3 1 (0.29%) SOAP
Miscellaneous
1 36 (10.34%) Onboarding
2 32 (9.20%) Management Information System
3 20 (5.75%) Self-Motivation
4 13 (3.74%) CMDB
5 12 (3.45%) Driving Licence
5 12 (3.45%) NHS
6 11 (3.16%) Smartphone
7 7 (2.01%) Data Centre
7 7 (2.01%) Video Conferencing
8 4 (1.15%) BYOD
8 4 (1.15%) Fixed Income
8 4 (1.15%) Hedge funds
8 4 (1.15%) Virtual Team
9 3 (0.86%) Blackberry
9 3 (0.86%) Enterprise Software
10 2 (0.57%) Derivative
10 2 (0.57%) FMCG
10 2 (0.57%) Foreign Exchange (FX)
10 2 (0.57%) iPhone
10 2 (0.57%) Public Cloud
Operating Systems
1 155 (44.54%) Windows
2 44 (12.64%) Windows 10
3 29 (8.33%) Windows Server
4 17 (4.89%) Windows Server 2003
5 15 (4.31%) Windows Server 2016
6 13 (3.74%) Linux
7 12 (3.45%) Windows 7
8 10 (2.87%) Android
9 9 (2.59%) Unix
10 7 (2.01%) AIX
10 7 (2.01%) Apple iOS
11 5 (1.44%) Windows Server 2012
12 3 (0.86%) Mac OS
12 3 (0.86%) Windows Server 2019
Processes & Methodologies
1 95 (27.30%) Customer Service
2 73 (20.98%) Problem-Solving
3 53 (15.23%) ITIL
4 37 (10.63%) Incident Management
5 31 (8.91%) Asset Management
6 28 (8.05%) ITSM
6 28 (8.05%) Service Delivery
7 23 (6.61%) Service Management
8 18 (5.17%) Continuous Improvement
9 17 (4.89%) Data Analysis
9 17 (4.89%) Mobile Device Management
9 17 (4.89%) Proactive Monitoring
10 15 (4.31%) Problem Management
10 15 (4.31%) Process Improvement
11 14 (4.02%) Change Management
11 14 (4.02%) Decision-Making
11 14 (4.02%) Root Cause Analysis
11 14 (4.02%) Time Management
12 13 (3.74%) Knowledge Management
12 13 (3.74%) Migration
Programming Languages
1 20 (5.75%) SQL
2 7 (2.01%) Shell Script
3 6 (1.72%) Java
3 6 (1.72%) PowerShell
4 3 (0.86%) Bash
4 3 (0.86%) C#
4 3 (0.86%) Groovy
4 3 (0.86%) JavaScript
4 3 (0.86%) PL/SQL
5 2 (0.57%) Perl
5 2 (0.57%) PHP
5 2 (0.57%) Python
6 1 (0.29%) T-SQL
Qualifications
1 37 (10.63%) Security Cleared
2 33 (9.48%) SC Cleared
3 32 (9.20%) Degree
4 16 (4.60%) Microsoft Certification
5 12 (3.45%) Microsoft Certified Professional
6 10 (2.87%) MCSE
7 8 (2.30%) A+ Certification
8 6 (1.72%) ECDL
8 6 (1.72%) HNC
8 6 (1.72%) HND
9 5 (1.44%) DV Cleared
10 4 (1.15%) Computer Science Degree
10 4 (1.15%) ITIL Certification
11 3 (0.86%) ITIL Foundation Certificate
11 3 (0.86%) Network+ Certification
12 2 (0.57%) MCDST
13 1 (0.29%) BPSS Clearance
13 1 (0.29%) CEH
13 1 (0.29%) CISM
13 1 (0.29%) CompTIA Security+
Quality Assurance & Compliance
1 20 (5.75%) SLA
2 5 (1.44%) NIST
3 4 (1.15%) ISO/IEC 27001
4 3 (0.86%) Actionable Recommendations
4 3 (0.86%) GDPR
4 3 (0.86%) PMO
5 2 (0.57%) PCI DSS
6 1 (0.29%) Cyber Essentials
6 1 (0.29%) GRC
6 1 (0.29%) HIPAA
6 1 (0.29%) QA
System Software
1 92 (26.44%) Active Directory
2 4 (1.15%) Hyper-V
2 4 (1.15%) VMware Infrastructure
3 1 (0.29%) BitLocker
3 1 (0.29%) Firmware
3 1 (0.29%) Virtual Desktop
3 1 (0.29%) XenApp
3 1 (0.29%) XenDesktop
Systems Management
1 15 (4.31%) Microsoft Intune
2 8 (2.30%) SCCM
3 5 (1.44%) Control-M
3 5 (1.44%) Jamf Pro
4 2 (0.57%) Ansible
5 1 (0.29%) ITRS Geneos
5 1 (0.29%) Kibana
Vendors
1 107 (30.75%) Microsoft
2 22 (6.32%) Apple
2 22 (6.32%) ServiceNow
3 17 (4.89%) HP
3 17 (4.89%) Oracle
4 15 (4.31%) MobileIron
5 9 (2.59%) Citrix
5 9 (2.59%) Mitel
6 8 (2.30%) Cisco
7 7 (2.01%) IBM
7 7 (2.01%) Salesforce
7 7 (2.01%) SAP
8 6 (1.72%) Avaya
8 6 (1.72%) Google
8 6 (1.72%) Meraki
8 6 (1.72%) Murex
9 4 (1.15%) Adobe
9 4 (1.15%) Netskope
9 4 (1.15%) Reuters
9 4 (1.15%) VMware