Support Analyst Contracts

Support Analyst
UK

The median Support Analyst daily rate in the UK is £266, according to job vacancies posted in the 6 months leading up to 30 April 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
30 Apr 2025
Same period 2024 Same period 2023
Rank 290 309 276
Rank change year-on-year +19 -33 +10
Contract jobs requiring a Support Analyst 253 315 573
As % of all contract jobs advertised in the UK 0.87% 0.72% 0.96%
As % of the Job Titles category 0.94% 0.78% 1.01%
Number of daily rates quoted 150 228 429
10th Percentile £170 £155 £145
25th Percentile £205 £183 £178
Median daily rate (50th Percentile) £266 £225 £263
Median % change year-on-year +18.33% -14.29% +5.00%
75th Percentile £425 £358 £563
90th Percentile £525 £500 £688
UK excluding London median daily rate £250 £195 £200
% change year-on-year +28.21% -2.50% +2.67%
Number of hourly rates quoted 38 30 40
10th Percentile £17.44 £13.09 £14.61
25th Percentile £21.24 £15.82 £19.91
Median hourly rate £22.14 £21.00 £23.15
Median % change year-on-year +5.43% -9.29% +32.29%
75th Percentile £26.03 £23.75 £27.25
90th Percentile £31.60 - £32.65
UK excluding London median hourly rate £22.14 £18.27 £22.25
% change year-on-year +21.18% -17.89% +27.14%

All Contract IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 27,050 40,453 56,471
% of contract IT jobs with a recognized job title 92.52% 92.79% 94.61%
Number of daily rates quoted 17,687 26,352 39,474
10th Percentile £300 £275 £313
25th Percentile £406 £409 £425
Median daily rate (50th Percentile) £515 £525 £540
Median % change year-on-year -1.90% -2.78% +2.86%
75th Percentile £625 £638 £650
90th Percentile £738 £750 £750
UK excluding London median daily rate £475 £493 £500
% change year-on-year -3.55% -1.50% +5.26%
Number of hourly rates quoted 1,031 2,658 1,569
10th Percentile £14.20 £12.86 £14.29
25th Percentile £18.51 £16.30 £19.50
Median hourly rate £29.07 £36.00 £45.00
Median % change year-on-year -19.25% -20.00% +91.86%
75th Percentile £62.50 £60.75 £65.75
90th Percentile £75.00 £72.50 £75.75
UK excluding London median hourly rate £28.75 £38.50 £42.50
% change year-on-year -25.32% -9.41% +117.95%

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Support Analyst.

Daily rate trend for Support Analyst in the UK

Support Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Support Analyst over the 6 months to 30 April 2025.

Daily rate histogram for Support Analyst in the UK

Support Analyst
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Support Analyst.

Hourly rate trend for Support Analyst in the UK

Support Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Analyst over the 6 months to 30 April 2025.

Hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 6 months to 30 April 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +18 225 £270 +17.39% 173
UK excluding London +37 144 £250 +28.21% 93
London -6 99 £325 - 86
Work from Home +43 59 £400 +77.67% 48
North of England +46 49 £225 +18.42% 19
Midlands +22 28 £210 +6.33% 17
Yorkshire +27 25 £225 +18.42% 5
North West +19 22 £209 -2.91% 11
West Midlands +10 22 £180 -8.86% 13
South East +40 21 £263 +54.41% 32
South West +40 21 £400 +77.78% 9
Scotland -11 11 £390 +122.86% 5
East of England +20 6 £180 -44.62% 11
East Midlands +14 6 £213 +1.19% 4
Northern Ireland -4 5 £160 +28.00%
Wales +2 3 £190 -4.40% 3
North East -2 2 £275 +44.74% 3

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 30 April 2025, Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Support Analyst in the job title.

1 93 (36.76%) Microsoft
2 77 (30.43%) Social Skills
3 75 (29.64%) Active Directory
3 75 (29.64%) Windows
4 72 (28.46%) Problem-Solving
5 56 (22.13%) Finance
6 54 (21.34%) SQL
6 54 (21.34%) Microsoft 365
7 48 (18.97%) ITIL
8 35 (13.83%) Customer Service
9 33 (13.04%) Windows 10
10 31 (12.25%) Analytical Skills
11 29 (11.46%) ServiceNow
12 28 (11.07%) Microsoft Office
12 28 (11.07%) Banking
13 27 (10.67%) SLA
14 26 (10.28%) Azure
15 23 (9.09%) Service Management
16 22 (8.70%) Asset Management
17 21 (8.30%) Apple iOS
18 20 (7.91%) Public Sector
18 20 (7.91%) Degree
19 19 (7.51%) Incident Management
19 19 (7.51%) Management Information System
20 18 (7.11%) Data Protection
21 17 (6.72%) PowerShell
21 17 (6.72%) Citrix
21 17 (6.72%) Python
21 17 (6.72%) Microsoft Exchange
22 16 (6.32%) Windows Server

Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (6.72%) Microsoft Exchange
2 13 (5.14%) SharePoint
3 4 (1.58%) Confluence
3 4 (1.58%) Mattermost
3 4 (1.58%) Skype for Business
4 3 (1.19%) Apache
4 3 (1.19%) Apache Airflow
5 2 (0.79%) IIS
6 1 (0.40%) Appian
6 1 (0.40%) WebSphere
Applications
1 28 (11.07%) Microsoft Office
2 8 (3.16%) Microsoft Excel
3 2 (0.79%) Spreadsheet
4 1 (0.40%) AutoCAD
4 1 (0.40%) Microsoft PowerPoint
Business Applications
1 7 (2.77%) Dynamics CRM
2 4 (1.58%) Aladdin
2 4 (1.58%) CA PPM
3 3 (1.19%) Fidessa
3 3 (1.19%) iTrent
4 2 (0.79%) Dynamics NAV
4 2 (0.79%) Oracle Applications
4 2 (0.79%) Oracle Cash Management
4 2 (0.79%) Oracle ERP
4 2 (0.79%) Oracle Payables
4 2 (0.79%) Oracle Receivables
4 2 (0.79%) Unit4 Business World
5 1 (0.40%) Oracle EBS
Cloud Services
1 54 (21.34%) Microsoft 365
2 26 (10.28%) Azure
3 13 (5.14%) Entra ID
4 7 (2.77%) OneDrive
5 5 (1.98%) SaaS
6 4 (1.58%) Dynamics 365
6 4 (1.58%) Power Platform
7 3 (1.19%) AWS
7 3 (1.19%) dbt
7 3 (1.19%) Snowflake
7 3 (1.19%) Yammer
8 2 (0.79%) GitHub
8 2 (0.79%) Google Workspace
8 2 (0.79%) OCI
9 1 (0.40%) Google Docs
9 1 (0.40%) Google Sheets
9 1 (0.40%) Mimecast
Communications & Networking
1 16 (6.32%) WebEx
2 11 (4.35%) DHCP
2 11 (4.35%) DNS
2 11 (4.35%) TCP/IP
3 8 (3.16%) Remote Desktop
3 8 (3.16%) VPN
4 6 (2.37%) Firewall
4 6 (2.37%) LAN
5 5 (1.98%) Skype
5 5 (1.98%) Softphone
5 5 (1.98%) Unified Communications
5 5 (1.98%) WAN
5 5 (1.98%) Wireless
6 4 (1.58%) VLAN
7 3 (1.19%) FIX Connectivity
7 3 (1.19%) Wi-Fi
7 3 (1.19%) Wireshark
8 2 (0.79%) NAS
9 1 (0.40%) NetScaler
9 1 (0.40%) Structured Cabling
Database & Business Intelligence
1 14 (5.53%) SQL Server
2 5 (1.98%) SQL Server Integration Services
2 5 (1.98%) SQL Server Reporting Services
3 4 (1.58%) Data Warehouse
3 4 (1.58%) Power BI
4 3 (1.19%) Apache Iceberg
4 3 (1.19%) DynamoDB
4 3 (1.19%) Flink
4 3 (1.19%) MongoDB
5 2 (0.79%) Elasticsearch
5 2 (0.79%) NoSQL
5 2 (0.79%) Tableau
6 1 (0.40%) Oracle Reports
Development Applications
1 8 (3.16%) JIRA
2 3 (1.19%) Git
2 3 (1.19%) SonarQube
3 2 (0.79%) Bitbucket
4 1 (0.40%) ScriptRunner
General
1 77 (30.43%) Social Skills
2 56 (22.13%) Finance
3 31 (12.25%) Analytical Skills
4 28 (11.07%) Banking
5 20 (7.91%) Public Sector
6 12 (4.74%) Front Office
7 10 (3.95%) Inclusion and Diversity
8 8 (3.16%) Investment Banking
9 6 (2.37%) Organisational Skills
9 6 (2.37%) Police
10 5 (1.98%) French Language
10 5 (1.98%) Presentation Skills
11 4 (1.58%) Arabic Language
11 4 (1.58%) Czech Language
11 4 (1.58%) Documentation Skills
11 4 (1.58%) Law
12 3 (1.19%) Mandarin Language
13 2 (0.79%) Back Office
13 2 (0.79%) Manufacturing
13 2 (0.79%) Retail
Libraries, Frameworks & Software Standards
1 4 (1.58%) HTML
1 4 (1.58%) Middleware
1 4 (1.58%) XMPP
2 3 (1.19%) FIX Protocol
2 3 (1.19%) Kafka
3 2 (0.79%) .NET
3 2 (0.79%) CSS
3 2 (0.79%) Oracle Fusion
3 2 (0.79%) Web Services
4 1 (0.40%) jQuery
4 1 (0.40%) LDAP
4 1 (0.40%) NumPy
4 1 (0.40%) Pandas
4 1 (0.40%) SciPy
4 1 (0.40%) WebSphere MQ
Miscellaneous
1 19 (7.51%) Management Information System
2 12 (4.74%) Driving Licence
3 10 (3.95%) Foreign Exchange (FX)
4 7 (2.77%) Derivative
4 7 (2.77%) Smartphone
4 7 (2.77%) SWIFT Messaging Network
5 6 (2.37%) Data Protection Act
5 6 (2.37%) Onboarding
6 5 (1.98%) Data Centre
6 5 (1.98%) iPad
6 5 (1.98%) iPhone
6 5 (1.98%) Life Science
7 4 (1.58%) Equities
8 3 (1.19%) Blackberry
8 3 (1.19%) Eurex
8 3 (1.19%) Self-Motivation
8 3 (1.19%) Video Conferencing
9 2 (0.79%) Analytical Mindset
9 2 (0.79%) CMDB
9 2 (0.79%) Distributed Systems
Operating Systems
1 75 (29.64%) Windows
2 33 (13.04%) Windows 10
3 21 (8.30%) Apple iOS
4 16 (6.32%) Windows Server
5 14 (5.53%) Linux
6 10 (3.95%) Android
6 10 (3.95%) Unix
7 6 (2.37%) Mac OS
8 3 (1.19%) CentOS
8 3 (1.19%) Windows Server 2012
8 3 (1.19%) Windows Server 2016
9 2 (0.79%) Rocky
9 2 (0.79%) Windows Server 2019
10 1 (0.40%) Debian
10 1 (0.40%) Fedora
10 1 (0.40%) Mac OS X
10 1 (0.40%) Solaris
10 1 (0.40%) SUSE
10 1 (0.40%) Ubuntu
10 1 (0.40%) Windows 8
Processes & Methodologies
1 72 (28.46%) Problem-Solving
2 48 (18.97%) ITIL
3 35 (13.83%) Customer Service
4 23 (9.09%) Service Management
5 22 (8.70%) Asset Management
6 19 (7.51%) Incident Management
7 18 (7.11%) Data Protection
8 16 (6.32%) User Experience
9 14 (5.53%) ITSM
9 14 (5.53%) Problem Management
10 13 (5.14%) Mobile Device Management
11 12 (4.74%) ERP
11 12 (4.74%) Service Delivery
11 12 (4.74%) Workflow
12 11 (4.35%) CRM
12 11 (4.35%) Decision-Making
12 11 (4.35%) Stakeholder Management
13 10 (3.95%) Electronic Trading
13 10 (3.95%) Logistics
13 10 (3.95%) Root Cause Analysis
Programming Languages
1 54 (21.34%) SQL
2 17 (6.72%) PowerShell
2 17 (6.72%) Python
3 11 (4.35%) Uniface
4 5 (1.98%) JavaScript
5 3 (1.19%) Bash
5 3 (1.19%) Perl
6 2 (0.79%) C#
6 2 (0.79%) PL/SQL
6 2 (0.79%) VBA
7 1 (0.40%) Groovy
7 1 (0.40%) ProC
7 1 (0.40%) VBScript
Qualifications
1 20 (7.91%) Degree
2 13 (5.14%) Microsoft Certification
3 10 (3.95%) Security Cleared
4 6 (2.37%) A+ Certification
4 6 (2.37%) ITIL Certification
4 6 (2.37%) MCP
4 6 (2.37%) SC Cleared
5 3 (1.19%) Computer Science Degree
5 3 (1.19%) DBS Check
6 2 (0.79%) Tableau Certification
7 1 (0.40%) BPSS Clearance
7 1 (0.40%) DV Cleared
7 1 (0.40%) ECDL
7 1 (0.40%) HNC
7 1 (0.40%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 27 (10.67%) SLA
2 10 (3.95%) GDPR
3 5 (1.98%) Accessibility
4 1 (0.40%) Data Quality
4 1 (0.40%) GRC
4 1 (0.40%) PCI DSS
4 1 (0.40%) PMO
System Software
1 75 (29.64%) Active Directory
2 2 (0.79%) BitLocker
2 2 (0.79%) Hyper-V
2 2 (0.79%) VMware Infrastructure
3 1 (0.40%) vSphere
3 1 (0.40%) XenApp
Systems Management
1 15 (5.93%) Microsoft Intune
2 9 (3.56%) SCCM
3 4 (1.58%) Grafana
3 4 (1.58%) SCOM
4 3 (1.19%) AirWatch
4 3 (1.19%) Rundeck
4 3 (1.19%) Terraform
4 3 (1.19%) ZABBIX
5 2 (0.79%) Kubernetes
6 1 (0.40%) Active Directory Federation Services
6 1 (0.40%) PaperCut
6 1 (0.40%) RSA Archer
6 1 (0.40%) WSUS
Vendors
1 93 (36.76%) Microsoft
2 29 (11.46%) ServiceNow
3 17 (6.72%) Citrix
4 11 (4.35%) Oracle
5 10 (3.95%) Apple
5 10 (3.95%) Bloomberg
5 10 (3.95%) Splunk
6 9 (3.56%) Motorola
6 9 (3.56%) Sage
7 7 (2.77%) Cisco
7 7 (2.77%) Red Hat
7 7 (2.77%) Reuters
7 7 (2.77%) VMware
8 5 (1.98%) IBM
8 5 (1.98%) Trayport
9 4 (1.58%) Broadcom
9 4 (1.58%) ION Trading
9 4 (1.58%) Salesforce
10 3 (1.19%) Google
10 3 (1.19%) Patsystems