Support Analyst Contract Job Trends

Support Analyst
UK

The median Support Analyst daily rate in the UK is £250, according to job vacancies posted in the 6 months leading up to 20 February 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
20 Feb 2026
Same period 2025 Same period 2024
Rank 289 319 283
Rank change year-on-year +30 -36 +14
Contract jobs requiring a Support Analyst 366 220 356
As % of all contract jobs in the UK 0.90% 0.71% 0.80%
As % of the Job Titles category 0.98% 0.77% 0.86%
Number of daily rates quoted 175 125 261
10th Percentile £126 £175 £163
25th Percentile £163 £205 £189
Median daily rate (50th Percentile) £250 £250 £265
Median % change year-on-year - -5.66% +6.00%
75th Percentile £369 £431 £400
90th Percentile £438 £584 £588
UK excluding London median daily rate £180 £215 £225
% change year-on-year -16.28% -4.44% +7.14%
Number of hourly rates quoted 66 21 26
10th Percentile £13.12 £15.33 £14.18
25th Percentile £15.50 £21.00 £15.44
Median hourly rate £20.75 £24.50 £21.50
Median % change year-on-year -15.31% +13.95% +5.29%
75th Percentile £23.00 £30.00 £23.75
90th Percentile £25.20 £37.00 £23.88
UK excluding London median hourly rate £18.87 £24.50 £21.50
% change year-on-year -22.98% +13.95% +34.38%

All Contract IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 37,463 28,656 41,321
% of contract IT jobs with a recognized job title 91.73% 92.90% 93.07%
Number of daily rates quoted 23,513 17,815 27,174
10th Percentile £305 £290 £275
25th Percentile £406 £406 £410
Median daily rate (50th Percentile) £500 £525 £525
Median % change year-on-year -4.76% - -4.55%
75th Percentile £613 £638 £638
90th Percentile £719 £738 £738
UK excluding London median daily rate £480 £475 £488
% change year-on-year +1.05% -2.56% -2.50%
Number of hourly rates quoted 2,286 832 2,325
10th Percentile £14.61 £16.23 £13.15
25th Percentile £18.87 £21.41 £16.50
Median hourly rate £31.36 £33.25 £35.00
Median % change year-on-year -5.70% -5.00% -10.26%
75th Percentile £63.69 £63.75 £60.75
90th Percentile £74.26 £75.00 £72.50
UK excluding London median hourly rate £30.00 £32.00 £35.50
% change year-on-year -6.25% -9.86% -0.84%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of contract IT job postings featuring 'Support Analyst' in the job title relative to all contract IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Daily Rate Trend

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK.

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Support Analyst over the 6 months to 20 February 2026.

Daily rate histogram for Support Analyst in the UK

Support Analyst
Hourly Rate Trend

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK.

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Analyst over the 6 months to 20 February 2026.

Hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 17 Contract Job Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 6 months to 20 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England 0 323 £225 -10.00% 138
UK excluding London +43 272 £180 -16.28% 135
North of England -16 84 £173 -25.65% 18
London -69 80 £350 +16.67% 33
Work from Home -1 73 £270 -32.50% 57
East of England +24 56 £173 -6.76% 14
South East +6 55 £220 -26.97% 51
North West +10 53 £173 -39.05% 8
Midlands -51 24 £155 -15.07% 27
North East +3 22 £120 -56.36%
South West -14 19 £275 +27.91% 14
West Midlands -40 17 £153 -15.28% 13
Northern Ireland +11 14 £180 +14.29%
Wales +8 11 £290 +52.63% 3
Scotland -1 9 £260 +34.72% 12
Yorkshire -69 9 £290 +28.89% 10
East Midlands -31 7 £213 +15.65% 13

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 20 February 2026, Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads featuring Support Analyst in the job title.

1 157 (42.90%) Windows
2 138 (37.70%) Microsoft
3 113 (30.87%) Active Directory
4 109 (29.78%) Microsoft 365
5 102 (27.87%) Customer Service
6 93 (25.41%) Problem-Solving
7 74 (20.22%) ITIL
8 60 (16.39%) Azure
9 50 (13.66%) Microsoft Office
10 49 (13.39%) Windows 10
11 44 (12.02%) Degree
12 43 (11.75%) ITSM
13 38 (10.38%) Service Delivery
14 35 (9.56%) Security Cleared
15 34 (9.29%) Incident Management
16 32 (8.74%) Problem Management
16 32 (8.74%) SQL
17 30 (8.20%) Asset Management
17 30 (8.20%) SC Cleared
17 30 (8.20%) Wi-Fi
18 29 (7.92%) Service Management
19 28 (7.65%) Windows Server
20 27 (7.38%) Microsoft Exchange
21 26 (7.10%) ServiceNow
22 25 (6.83%) SharePoint
23 24 (6.56%) Change Management
23 24 (6.56%) Information Security
23 24 (6.56%) Migration
23 24 (6.56%) SLA
24 23 (6.28%) Entra ID

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 27 (7.38%) Microsoft Exchange
2 25 (6.83%) SharePoint
3 14 (3.83%) Skype for Business
4 9 (2.46%) Mattermost
5 5 (1.37%) Exchange Server 2013
6 2 (0.55%) Apache
6 2 (0.55%) Confluence
6 2 (0.55%) IIS
6 2 (0.55%) Oracle Self-Service HR
6 2 (0.55%) Oracle Workflow
Applications
1 50 (13.66%) Microsoft Office
2 19 (5.19%) Microsoft Excel
3 10 (2.73%) Microsoft PowerPoint
4 5 (1.37%) MS Visio
5 4 (1.09%) Spreadsheet
6 2 (0.55%) Adobe Premiere
6 2 (0.55%) Oracle Smart View
7 1 (0.27%) Adobe Creative Suite
7 1 (0.27%) AutoCAD
Business Applications
1 11 (3.01%) Remedy ITSM
2 3 (0.82%) Dynamics CRM
2 3 (0.82%) SAP S/4HANA
3 2 (0.55%) Dynamics GP
3 2 (0.55%) ION MarketView
3 2 (0.55%) Oracle Assets
3 2 (0.55%) Oracle Cash Management
3 2 (0.55%) Oracle Payables
3 2 (0.55%) Oracle Procure-to-Pay
3 2 (0.55%) Oracle Receivables
4 1 (0.27%) Demantra
4 1 (0.27%) Loan IQ
4 1 (0.27%) Salesforce CRM
4 1 (0.27%) SAP CO
4 1 (0.27%) SAP FI
4 1 (0.27%) SAP FI/CO
Cloud Services
1 109 (29.78%) Microsoft 365
2 60 (16.39%) Azure
3 23 (6.28%) Entra ID
4 15 (4.10%) OneDrive
5 8 (2.19%) Dynamics 365
6 6 (1.64%) AWS
6 6 (1.64%) Power Platform
7 5 (1.37%) Power Automate
8 4 (1.09%) GCP
8 4 (1.09%) Slack
9 3 (0.82%) Azure DevOps
9 3 (0.82%) Google Workspace
10 2 (0.55%) Adobe Creative Cloud
10 2 (0.55%) PowerApps
10 2 (0.55%) SaaS
10 2 (0.55%) WhatsApp
11 1 (0.27%) Mimecast
11 1 (0.27%) PaaS
11 1 (0.27%) Snowflake
Communications & Networking
1 30 (8.20%) Wi-Fi
2 22 (6.01%) VPN
3 18 (4.92%) LAN
4 14 (3.83%) DHCP
4 14 (3.83%) DNS
4 14 (3.83%) Skype
4 14 (3.83%) WAN
5 13 (3.55%) TCP/IP
6 12 (3.28%) Wireless
7 6 (1.64%) PABX
7 6 (1.64%) Structured Cabling
7 6 (1.64%) VLAN
8 5 (1.37%) Firewall
8 5 (1.37%) Unified Communications
9 2 (0.55%) RS-232
9 2 (0.55%) X.400
10 1 (0.27%) HTTP
10 1 (0.27%) NetScaler
10 1 (0.27%) Network Security
10 1 (0.27%) VoIP
Database & Business Intelligence
1 10 (2.73%) Oracle Reports
2 7 (1.91%) Oracle Database
3 3 (0.82%) SQL Server
3 3 (0.82%) Tableau
4 2 (0.55%) Data Mart
4 2 (0.55%) Oracle BI Publisher
5 1 (0.27%) Amazon Redshift
5 1 (0.27%) Data Warehouse
5 1 (0.27%) GIS
5 1 (0.27%) PostgreSQL
5 1 (0.27%) Power BI
5 1 (0.27%) Qlik Sense
5 1 (0.27%) QlikView
Development Applications
1 12 (3.28%) JIRA
2 1 (0.27%) Postman
2 1 (0.27%) SoapUI
2 1 (0.27%) Tricentis qTest
General
1 130 (35.52%) Social Skills
2 65 (17.76%) Analytical Skills
3 38 (10.38%) Finance
4 26 (7.10%) Public Sector
5 14 (3.83%) Banking
5 14 (3.83%) Manufacturing
6 13 (3.55%) Retail
7 12 (3.28%) Organisational Skills
8 11 (3.01%) Inclusion and Diversity
9 10 (2.73%) Telecoms
10 7 (1.91%) Law
11 6 (1.64%) Documentation Skills
11 6 (1.64%) Investment Banking
12 5 (1.37%) Financial Institution
12 5 (1.37%) Legal
13 4 (1.09%) General Ledger
13 4 (1.09%) Local Government
13 4 (1.09%) Marketing
13 4 (1.09%) Multimedia
14 3 (0.82%) Front Office
Libraries, Frameworks & Software Standards
1 3 (0.82%) XML
2 2 (0.55%) CSS
2 2 (0.55%) Oracle Fusion
2 2 (0.55%) Web Services
3 1 (0.27%) JSON
3 1 (0.27%) REST
3 1 (0.27%) SAP Fiori
3 1 (0.27%) SOAP
Miscellaneous
1 34 (9.29%) Management Information System
1 34 (9.29%) Onboarding
2 23 (6.28%) Self-Motivation
3 14 (3.83%) Driving Licence
4 13 (3.55%) CMDB
5 12 (3.28%) NHS
6 11 (3.01%) Smartphone
7 10 (2.73%) Video Conferencing
8 8 (2.19%) Data Centre
9 6 (1.64%) BYOD
10 5 (1.37%) Blackberry
10 5 (1.37%) Team-Oriented Environment
11 4 (1.09%) Virtual Team
12 3 (0.82%) Enterprise Software
12 3 (0.82%) Fixed Income
12 3 (0.82%) Hedge funds
13 2 (0.55%) Analytical Mindset
13 2 (0.55%) Life Science
13 2 (0.55%) Public Cloud
13 2 (0.55%) Renewable Energy
Operating Systems
1 157 (42.90%) Windows
2 49 (13.39%) Windows 10
3 28 (7.65%) Windows Server
4 17 (4.64%) Linux
4 17 (4.64%) Windows Server 2003
5 15 (4.10%) Windows Server 2016
6 12 (3.28%) Windows 7
7 9 (2.46%) Apple iOS
8 8 (2.19%) Android
9 7 (1.91%) AIX
10 5 (1.37%) Windows Server 2012
11 4 (1.09%) Mac OS
11 4 (1.09%) Unix
12 3 (0.82%) Windows Server 2019
Processes & Methodologies
1 102 (27.87%) Customer Service
2 93 (25.41%) Problem-Solving
3 74 (20.22%) ITIL
4 43 (11.75%) ITSM
5 38 (10.38%) Service Delivery
6 34 (9.29%) Incident Management
7 32 (8.74%) Problem Management
8 30 (8.20%) Asset Management
9 29 (7.92%) Service Management
10 24 (6.56%) Change Management
10 24 (6.56%) Information Security
10 24 (6.56%) Migration
11 21 (5.74%) Data Analysis
11 21 (5.74%) Project Management
12 20 (5.46%) Continuous Improvement
12 20 (5.46%) Mobile Device Management
13 17 (4.64%) Proactive Monitoring
13 17 (4.64%) Root Cause Analysis
13 17 (4.64%) Time Management
13 17 (4.64%) Validation
Programming Languages
1 32 (8.74%) SQL
2 19 (5.19%) PowerShell
3 6 (1.64%) Shell Script
4 5 (1.37%) Java
5 3 (0.82%) Bash
5 3 (0.82%) C#
5 3 (0.82%) JavaScript
5 3 (0.82%) PL/SQL
6 2 (0.55%) Groovy
6 2 (0.55%) Python
7 1 (0.27%) T-SQL
Qualifications
1 44 (12.02%) Degree
2 35 (9.56%) Security Cleared
3 30 (8.20%) SC Cleared
4 18 (4.92%) Microsoft Certification
5 15 (4.10%) Microsoft Certified Professional
6 13 (3.55%) ITIL Certification
7 10 (2.73%) A+ Certification
7 10 (2.73%) MCSE
8 6 (1.64%) ECDL
8 6 (1.64%) HNC
8 6 (1.64%) HND
9 5 (1.37%) MCDST
10 4 (1.09%) Computer Science Degree
11 3 (0.82%) ITIL Foundation Certificate
11 3 (0.82%) Network+ Certification
12 1 (0.27%) BPSS Clearance
12 1 (0.27%) CEH
12 1 (0.27%) CISM
12 1 (0.27%) CISSP
12 1 (0.27%) CompTIA Security+
Quality Assurance & Compliance
1 24 (6.56%) SLA
2 6 (1.64%) GDPR
2 6 (1.64%) PMO
3 5 (1.37%) NIST
4 4 (1.09%) ISO/IEC 27001
5 3 (0.82%) Actionable Recommendations
6 2 (0.55%) PCI DSS
7 1 (0.27%) Cyber Essentials
7 1 (0.27%) GRC
7 1 (0.27%) HIPAA
7 1 (0.27%) QA
System Software
1 113 (30.87%) Active Directory
2 4 (1.09%) Hyper-V
2 4 (1.09%) VMware Infrastructure
3 1 (0.27%) BitLocker
3 1 (0.27%) Firmware
3 1 (0.27%) Virtual Desktop
3 1 (0.27%) XenApp
3 1 (0.27%) XenDesktop
Systems Management
1 21 (5.74%) Microsoft Intune
2 18 (4.92%) SCCM
3 14 (3.83%) HP SiteScope
3 14 (3.83%) SCOM
4 5 (1.37%) Jamf Pro
5 2 (0.55%) Ansible
5 2 (0.55%) Control-M
5 2 (0.55%) Systems Management Server (SMS)
6 1 (0.27%) ITRS Geneos
6 1 (0.27%) Kibana
Vendors
1 138 (37.70%) Microsoft
2 26 (7.10%) ServiceNow
3 22 (6.01%) Apple
4 19 (5.19%) Oracle
5 17 (4.64%) HP
5 17 (4.64%) Splunk
6 15 (4.10%) MobileIron
7 12 (3.28%) Cisco
8 11 (3.01%) Remedy
9 9 (2.46%) Citrix
10 8 (2.19%) Mitel
10 8 (2.19%) Salesforce
10 8 (2.19%) SAP
11 7 (1.91%) IBM
12 6 (1.64%) Google
13 5 (1.37%) iManage
14 4 (1.09%) Adobe
14 4 (1.09%) McAfee
14 4 (1.09%) Netskope
14 4 (1.09%) VMware