Support Analyst Contract Job Trends

Support Analyst
UK

The median Support Analyst daily rate in the UK is £250, according to job vacancies posted in the 6 months leading up to 14 August 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
14 Aug 2026
Same period 2025 Same period 2024
Rank 385 223 327
Rank change year-on-year -162 +104 -59
Contract jobs requiring a Support Analyst 293 387 231
As % of all contract jobs in the UK 0.55% 1.18% 0.59%
As % of the Job Titles category 0.59% 1.29% 0.64%
Number of daily rates quoted 119 183 158
10th Percentile £156 £165 £147
25th Percentile £192 £213 £180
Median daily rate (50th Percentile) £250 £295 £225
Median % change year-on-year -15.25% +31.11% -25.00%
75th Percentile £388 £425 £400
90th Percentile £438 £510 £500
UK excluding London median daily rate £225 £263 £190
% change year-on-year -14.29% +38.16% -5.00%
Number of hourly rates quoted 65 80 19
10th Percentile £15.81 £17.47 £10.95
25th Percentile £15.93 £21.24 £17.59
Median hourly rate £17.73 £22.78 £21.00
Median % change year-on-year -22.19% +8.48% -1.45%
75th Percentile £22.50 £30.25 £21.50
90th Percentile £28.05 £33.75 £25.06
UK excluding London median hourly rate £17.73 £22.14 £18.32
% change year-on-year -19.94% +20.84% -12.75%

All Contract IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 49,408 30,056 36,163
% of contract IT jobs with a recognized job title 92.54% 91.31% 92.90%
Number of daily rates quoted 29,654 19,017 23,287
10th Percentile £325 £281 £300
25th Percentile £425 £400 £413
Median daily rate (50th Percentile) £525 £500 £525
Median % change year-on-year +5.00% -4.76% -1.87%
75th Percentile £625 £623 £638
90th Percentile £725 £725 £750
UK excluding London median daily rate £500 £475 £500
% change year-on-year +5.26% -5.00% -
Number of hourly rates quoted 3,477 1,528 2,029
10th Percentile £15.00 £13.59 £14.23
25th Percentile £20.69 £17.29 £20.50
Median hourly rate £42.00 £25.15 £43.00
Median % change year-on-year +67.00% -41.51% +2.00%
75th Percentile £67.98 £53.75 £65.00
90th Percentile £80.00 £72.50 £75.00
UK excluding London median hourly rate £43.13 £25.15 £45.00
% change year-on-year +71.50% -44.11% +23.29%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of contract IT job postings featuring 'Support Analyst' in the job title relative to all contract IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Daily Rate Trend

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK.

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Support Analyst over the 6 months to 14 August 2026.

Daily rate histogram for Support Analyst in the UK

Support Analyst
Hourly Rate Trend

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK.

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Analyst over the 6 months to 14 August 2026.

Hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 16 Contract Job Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 6 months to 14 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -158 263 £245 -12.50% 162
UK excluding London -101 196 £225 -14.29% 118
London -124 94 £301 -18.78% 61
Work from Home -56 71 £211 -47.12% 43
South East -61 49 £190 -27.62% 32
North of England -80 43 £290 +45.13% 36
North West -33 37 £268 +27.62% 21
East of England -12 30 £350 +104.68% 16
Midlands -58 27 £231 +6.94% 17
Scotland +8 21 £250 -46.81% 5
South West -68 19 £225 -19.06% 14
East Midlands -12 17 £150 +7.14% 7
West Midlands -71 10 £288 +9.52% 10
Wales -16 6 - - 2
Yorkshire -64 6 £313 +64.47% 11
Northern Ireland -5 1 - - 4

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 14 August 2026, Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads featuring Support Analyst in the job title.

1 105 (35.84%) Microsoft
2 102 (34.81%) Windows
3 94 (32.08%) Microsoft 365
4 91 (31.06%) Problem-Solving
5 77 (26.28%) Customer Service
6 76 (25.94%) ITIL
7 65 (22.18%) Active Directory
8 46 (15.70%) Azure
8 46 (15.70%) Entra ID
9 38 (12.97%) SharePoint
10 37 (12.63%) ITSM
11 36 (12.29%) Windows 10
12 32 (10.92%) Degree
13 31 (10.58%) Microsoft Office
13 31 (10.58%) ServiceNow
14 28 (9.56%) Incident Management
14 28 (9.56%) SQL
15 26 (8.87%) Microsoft Intune
16 25 (8.53%) Service Management
17 22 (7.51%) Microsoft Excel
17 22 (7.51%) Migration
17 22 (7.51%) Service Delivery
18 20 (6.83%) Microsoft Certification
18 20 (6.83%) Microsoft Exchange
18 20 (6.83%) Wi-Fi
19 19 (6.48%) Root Cause Analysis
19 19 (6.48%) SaaS
19 19 (6.48%) VPN
20 18 (6.14%) Computer Science
20 18 (6.14%) Computer Science Degree

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 38 (12.97%) SharePoint
2 20 (6.83%) Microsoft Exchange
3 6 (2.05%) CMS
4 4 (1.37%) Confluence
5 2 (0.68%) Apache
5 2 (0.68%) SAS
6 1 (0.34%) CICS
6 1 (0.34%) WebSphere
Applications
1 31 (10.58%) Microsoft Office
2 22 (7.51%) Microsoft Excel
3 12 (4.10%) Microsoft PowerPoint
4 8 (2.73%) AutoCAD
4 8 (2.73%) Revit
5 2 (0.68%) MS Visio
Business Applications
1 3 (1.02%) HFM
2 2 (0.68%) Loan IQ
2 2 (0.68%) Remedy ITSM
2 2 (0.68%) Unit4 Business World
3 1 (0.34%) Dynamics CRM
3 1 (0.34%) Fidessa
3 1 (0.34%) Markit EDM
3 1 (0.34%) Shopify
3 1 (0.34%) SunGard Martini
Cloud Services
1 94 (32.08%) Microsoft 365
2 46 (15.70%) Azure
2 46 (15.70%) Entra ID
3 19 (6.48%) SaaS
4 16 (5.46%) OneDrive
5 10 (3.41%) AWS
6 8 (2.73%) Power Platform
7 5 (1.71%) Microsoft Copilot
8 4 (1.37%) Dynamics 365
9 3 (1.02%) Datadog
9 3 (1.02%) IaaS
9 3 (1.02%) Power Automate
10 2 (0.68%) Amazon CloudWatch
10 2 (0.68%) Amazon S3
10 2 (0.68%) AWS Lambda
10 2 (0.68%) Azure Sentinel
10 2 (0.68%) Google Workspace
10 2 (0.68%) Serverless
10 2 (0.68%) Snowflake
11 1 (0.34%) Azure DevOps
Communications & Networking
1 20 (6.83%) Wi-Fi
2 19 (6.48%) VPN
3 14 (4.78%) DHCP
3 14 (4.78%) DNS
4 12 (4.10%) TCP/IP
5 7 (2.39%) LAN
6 6 (2.05%) PSTN
6 6 (2.05%) Wireless
7 5 (1.71%) Firewall
8 3 (1.02%) Remote Desktop
8 3 (1.02%) WinSCP
9 2 (0.68%) FTP
9 2 (0.68%) Internet
9 2 (0.68%) IP Telephony
9 2 (0.68%) Network Security
9 2 (0.68%) VoIP
10 1 (0.34%) Kerberos
10 1 (0.34%) Skype
10 1 (0.34%) VLAN
10 1 (0.34%) WAN
Database & Business Intelligence
1 11 (3.75%) SQL Server
2 6 (2.05%) Power BI
3 3 (1.02%) Relational Database
4 2 (0.68%) Amazon Redshift
4 2 (0.68%) MySQL
4 2 (0.68%) Power Query
4 2 (0.68%) PowerPivot
5 1 (0.34%) Data Mart
5 1 (0.34%) Db2
5 1 (0.34%) GIS
5 1 (0.34%) KDB
5 1 (0.34%) MS Access
Development Applications
1 18 (6.14%) JIRA
2 3 (1.02%) Git
2 3 (1.02%) Oracle Forms
3 1 (0.34%) Subversion
3 1 (0.34%) Visual Studio
General
1 123 (41.98%) Social Skills
2 47 (16.04%) Finance
3 38 (12.97%) Analytical Skills
4 16 (5.46%) Banking
4 16 (5.46%) Law
4 16 (5.46%) Telecoms
5 13 (4.44%) Manufacturing
5 13 (4.44%) Organisational Skills
6 12 (4.10%) Public Sector
7 10 (3.41%) Retail
8 6 (2.05%) Documentation Skills
8 6 (2.05%) Inclusion and Diversity
9 5 (1.71%) Front Office
10 4 (1.37%) Legal
11 3 (1.02%) Investment Banking
12 2 (0.68%) Automotive
12 2 (0.68%) Back Office
12 2 (0.68%) Financial Institution
13 1 (0.34%) Japanese Language
13 1 (0.34%) Marketing
Libraries, Frameworks & Software Standards
1 9 (3.07%) .NET
2 3 (1.02%) ASP.NET
2 3 (1.02%) Oracle Fusion
3 2 (0.68%) FIX Protocol
3 2 (0.68%) HTML
3 2 (0.68%) LAMP
3 2 (0.68%) Software Packaging
4 1 (0.34%) HTML5
4 1 (0.34%) JSON
4 1 (0.34%) LDAP
4 1 (0.34%) Web Services
4 1 (0.34%) WebSphere MQ
Miscellaneous
1 37 (12.63%) Onboarding
2 17 (5.80%) Video Conferencing
3 12 (4.10%) Enterprise Software
4 9 (3.07%) FMCG
5 7 (2.39%) Driving Licence
5 7 (2.39%) Management Information System
6 4 (1.37%) iPhone
6 4 (1.37%) Self-Motivation
7 3 (1.02%) Fixed Income
8 2 (0.68%) Credit Risk
8 2 (0.68%) Derivative
8 2 (0.68%) Foreign Exchange (FX)
8 2 (0.68%) Housing Association
8 2 (0.68%) Legacy Systems
8 2 (0.68%) OTC Derivatives
8 2 (0.68%) PMI
9 1 (0.34%) Distributed Computing
9 1 (0.34%) Hybrid Cloud
9 1 (0.34%) Low-Code
9 1 (0.34%) PlayStation
Operating Systems
1 102 (34.81%) Windows
2 36 (12.29%) Windows 10
3 14 (4.78%) Linux
4 11 (3.75%) Android
5 9 (3.07%) Mac OS
5 9 (3.07%) Windows Server
6 8 (2.73%) Unix
7 6 (2.05%) Apple iOS
8 3 (1.02%) Windows Server 2019
9 1 (0.34%) zOS
Processes & Methodologies
1 91 (31.06%) Problem-Solving
2 77 (26.28%) Customer Service
3 76 (25.94%) ITIL
4 37 (12.63%) ITSM
5 28 (9.56%) Incident Management
6 25 (8.53%) Service Management
7 22 (7.51%) Migration
7 22 (7.51%) Service Delivery
8 19 (6.48%) Root Cause Analysis
9 18 (6.14%) Computer Science
9 18 (6.14%) Stakeholder Management
10 16 (5.46%) Data Migration
11 15 (5.12%) Continuous Improvement
11 15 (5.12%) CRM
11 15 (5.12%) Validation
12 13 (4.44%) Data Management
12 13 (4.44%) Digital Transformation Programme
13 12 (4.10%) Knowledge Management
14 11 (3.75%) Change Management
14 11 (3.75%) Knowledge Transfer
Programming Languages
1 28 (9.56%) SQL
2 10 (3.41%) PowerShell
3 6 (2.05%) Python
4 5 (1.71%) C#
4 5 (1.71%) Java
5 4 (1.37%) Shell Script
5 4 (1.37%) VBScript
6 3 (1.02%) PL/SQL
7 2 (0.68%) C++
7 2 (0.68%) Perl
7 2 (0.68%) PHP
8 1 (0.34%) C
8 1 (0.34%) COBOL
8 1 (0.34%) Groovy
8 1 (0.34%) JavaScript
8 1 (0.34%) JCL
8 1 (0.34%) T-SQL
Qualifications
1 32 (10.92%) Degree
2 20 (6.83%) Microsoft Certification
3 18 (6.14%) Computer Science Degree
4 15 (5.12%) SC Cleared
4 15 (5.12%) Security Cleared
5 12 (4.10%) A+ Certification
5 12 (4.10%) Network+ Certification
6 4 (1.37%) DV Cleared
7 2 (0.68%) DBS Check
7 2 (0.68%) PMI Certification
8 1 (0.34%) HNC
8 1 (0.34%) ITIL Foundation Certificate
8 1 (0.34%) MCSA
Quality Assurance & Compliance
1 10 (3.41%) SLA
2 7 (2.39%) PMO
3 2 (0.68%) QA
4 1 (0.34%) Data Quality
4 1 (0.34%) P3O
System Software
1 65 (22.18%) Active Directory
2 5 (1.71%) Virtual Desktop
3 2 (0.68%) VMware Infrastructure
4 1 (0.34%) BitLocker
4 1 (0.34%) Firmware
Systems Management
1 26 (8.87%) Microsoft Intune
2 7 (2.39%) SCCM
3 4 (1.37%) Control-M
4 3 (1.02%) Jamf Pro
5 2 (0.68%) Grafana
6 1 (0.34%) AirWatch
6 1 (0.34%) Dell DRAC
6 1 (0.34%) MobiControl
6 1 (0.34%) Single Sign-On
6 1 (0.34%) vCenter Server
Vendors
1 105 (35.84%) Microsoft
2 31 (10.58%) ServiceNow
3 16 (5.46%) Meraki
4 12 (4.10%) Oracle
5 11 (3.75%) Adobe
5 11 (3.75%) Avaya
5 11 (3.75%) Mitel
6 10 (3.41%) Salesforce
7 8 (2.73%) Autodesk
7 8 (2.73%) Conga
7 8 (2.73%) DocuSign
7 8 (2.73%) MuleSoft
8 7 (2.39%) Bloomberg
9 6 (2.05%) Cisco
9 6 (2.05%) SAP
10 5 (1.71%) Bomgar
10 5 (1.71%) HP
10 5 (1.71%) Splunk
11 4 (1.37%) Apple
11 4 (1.37%) Dell