Support Analyst Contract Job Trends

Support Analyst
UK

The median Support Analyst daily rate in the UK is £225, according to job vacancies posted in the 6 months leading up to 18 April 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
18 Apr 2026
Same period 2025 Same period 2024
Rank 320 311 298
Rank change year-on-year -9 -13 -20
Contract jobs requiring a Support Analyst 324 228 320
As % of all contract jobs in the UK 0.70% 0.77% 0.73%
As % of the Job Titles category 0.76% 0.84% 0.79%
Number of daily rates quoted 163 137 230
10th Percentile £133 £170 £155
25th Percentile £166 £205 £183
Median daily rate (50th Percentile) £225 £263 £225
Median % change year-on-year -14.29% +16.67% -10.00%
75th Percentile £375 £425 £373
90th Percentile £438 £526 £503
UK excluding London median daily rate £179 £211 £193
% change year-on-year -15.27% +9.74% -3.75%
Number of hourly rates quoted 51 37 31
10th Percentile £13.12 £17.44 £11.00
25th Percentile £17.11 £21.00 £15.42
Median hourly rate £20.79 £22.14 £21.00
Median % change year-on-year -6.10% +5.43% -8.26%
75th Percentile £23.00 £26.45 £23.75
90th Percentile £28.75 £30.68 -
UK excluding London median hourly rate £20.75 £22.14 £18.00
% change year-on-year -6.28% +23.03% -15.20%

All Contract IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 42,529 27,248 40,570
% of contract IT jobs with a recognized job title 92.22% 92.59% 92.76%
Number of daily rates quoted 26,364 17,869 26,526
10th Percentile £313 £300 £275
25th Percentile £413 £406 £409
Median daily rate (50th Percentile) £500 £515 £525
Median % change year-on-year -2.91% -1.90% -2.78%
75th Percentile £613 £625 £638
90th Percentile £725 £738 £745
UK excluding London median daily rate £488 £475 £493
% change year-on-year +2.63% -3.65% -1.40%
Number of hourly rates quoted 2,696 990 2,603
10th Percentile £14.96 £14.50 £12.86
25th Percentile £20.35 £19.05 £16.25
Median hourly rate £41.94 £30.43 £35.00
Median % change year-on-year +37.85% -13.07% -20.55%
75th Percentile £65.60 £63.75 £60.00
90th Percentile £77.75 £75.58 £72.43
UK excluding London median hourly rate £42.85 £29.24 £35.65
% change year-on-year +46.55% -17.98% -15.28%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of contract IT job postings featuring 'Support Analyst' in the job title relative to all contract IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Daily Rate Trend

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK.

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Support Analyst over the 6 months to 18 April 2026.

Daily rate histogram for Support Analyst in the UK

Support Analyst
Hourly Rate Trend

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK.

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Analyst over the 6 months to 18 April 2026.

Hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 17 Contract Job Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 6 months to 18 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -32 285 £225 -14.29% 104
UK excluding London -10 221 £179 -15.27% 100
London -45 93 £250 -23.08% 15
Work from Home -28 70 £229 -36.46% 29
North of England -49 62 £173 -23.33% 18
East of England +12 51 £281 +56.10% 11
South East -10 47 £174 -32.10% 27
North West -20 44 £175 -16.17% 10
Scotland +9 18 £206 -47.12% 6
Midlands -72 18 £192 +6.81% 24
North East -2 13 £120 -56.36% 2
Wales +1 11 £290 +52.63% 2
West Midlands -71 11 £172 +14.67% 12
South West -35 10 £410 +49.09% 16
East Midlands -33 7 £213 - 12
Yorkshire -74 5 £223 -1.11% 6
Northern Ireland +2 4 £180 +12.50%

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 18 April 2026, Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads featuring Support Analyst in the job title.

1 131 (40.43%) Windows
2 100 (30.86%) Microsoft
3 89 (27.47%) Microsoft 365
4 79 (24.38%) Customer Service
5 77 (23.77%) Active Directory
6 69 (21.30%) Problem-Solving
7 53 (16.36%) ITIL
8 45 (13.89%) Windows 10
9 43 (13.27%) Azure
10 32 (9.88%) Incident Management
11 29 (8.95%) Entra ID
12 26 (8.02%) Degree
12 26 (8.02%) ServiceNow
13 25 (7.72%) Microsoft Office
13 25 (7.72%) SQL
14 24 (7.41%) Wi-Fi
15 22 (6.79%) ITSM
15 22 (6.79%) Microsoft Exchange
15 22 (6.79%) Security Cleared
15 22 (6.79%) Service Management
16 21 (6.48%) Windows Server
17 20 (6.17%) SharePoint
18 18 (5.56%) Microsoft Excel
18 18 (5.56%) SC Cleared
19 17 (5.25%) Knowledge Management
19 17 (5.25%) Service Delivery
20 16 (4.94%) Data Analysis
20 16 (4.94%) Microsoft Intune
21 15 (4.63%) Microsoft Certification
21 15 (4.63%) Proactive Monitoring

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 22 (6.79%) Microsoft Exchange
2 20 (6.17%) SharePoint
3 6 (1.85%) CMS
4 4 (1.23%) Apache
5 2 (0.62%) IIS
5 2 (0.62%) Oracle Self-Service HR
5 2 (0.62%) Oracle Workflow
5 2 (0.62%) SAS
6 1 (0.31%) Confluence
Applications
1 25 (7.72%) Microsoft Office
2 18 (5.56%) Microsoft Excel
3 7 (2.16%) Microsoft PowerPoint
4 3 (0.93%) AutoCAD
4 3 (0.93%) Spreadsheet
5 2 (0.62%) Revit
6 1 (0.31%) MS Visio
Business Applications
1 3 (0.93%) Dynamics CRM
1 3 (0.93%) SAP S/4HANA
2 2 (0.62%) ION MarketView
2 2 (0.62%) Loan IQ
2 2 (0.62%) Oracle Assets
2 2 (0.62%) Oracle Cash Management
2 2 (0.62%) Oracle Payables
2 2 (0.62%) Oracle Procure-to-Pay
2 2 (0.62%) Oracle Receivables
2 2 (0.62%) Remedy ITSM
3 1 (0.31%) Demantra
3 1 (0.31%) SAP CO
3 1 (0.31%) SAP FI
3 1 (0.31%) SAP FI/CO
Cloud Services
1 89 (27.47%) Microsoft 365
2 43 (13.27%) Azure
3 29 (8.95%) Entra ID
4 12 (3.70%) SaaS
5 10 (3.09%) Power Platform
6 8 (2.47%) AWS
6 8 (2.47%) Dynamics 365
7 6 (1.85%) Power Automate
8 4 (1.23%) OneDrive
9 3 (0.93%) Azure DevOps
9 3 (0.93%) GCP
9 3 (0.93%) Google Workspace
9 3 (0.93%) Slack
10 2 (0.62%) Adobe Creative Cloud
10 2 (0.62%) Amazon CloudWatch
10 2 (0.62%) AWS Lambda
10 2 (0.62%) Azure Sentinel
10 2 (0.62%) Microsoft Copilot
10 2 (0.62%) PowerApps
10 2 (0.62%) Serverless
Communications & Networking
1 24 (7.41%) Wi-Fi
2 12 (3.70%) LAN
2 12 (3.70%) VPN
3 11 (3.40%) DHCP
3 11 (3.40%) DNS
4 8 (2.47%) WAN
5 6 (1.85%) Firewall
5 6 (1.85%) VLAN
5 6 (1.85%) Wireless
6 3 (0.93%) Remote Desktop
6 3 (0.93%) TCP/IP
7 2 (0.62%) FTP
8 1 (0.31%) NetScaler
8 1 (0.31%) Network Security
8 1 (0.31%) RS-232
8 1 (0.31%) Skype
8 1 (0.31%) Structured Cabling
8 1 (0.31%) VoIP
8 1 (0.31%) X.400
Database & Business Intelligence
1 5 (1.54%) Oracle Database
1 5 (1.54%) Oracle Reports
1 5 (1.54%) Power BI
2 3 (0.93%) Amazon Redshift
2 3 (0.93%) Data Mart
2 3 (0.93%) SQL Server
2 3 (0.93%) Tableau
3 2 (0.62%) MySQL
3 2 (0.62%) Oracle BI Publisher
4 1 (0.31%) Data Warehouse
4 1 (0.31%) MS Access
4 1 (0.31%) Power Query
4 1 (0.31%) PowerPivot
4 1 (0.31%) Qlik Sense
4 1 (0.31%) QlikView
Development Applications
1 14 (4.32%) JIRA
2 1 (0.31%) Git
2 1 (0.31%) Subversion
2 1 (0.31%) Tricentis qTest
General
1 101 (31.17%) Social Skills
2 47 (14.51%) Analytical Skills
3 27 (8.33%) Public Sector
4 25 (7.72%) Finance
5 19 (5.86%) Manufacturing
6 13 (4.01%) Retail
7 12 (3.70%) Law
8 11 (3.40%) Banking
9 10 (3.09%) Inclusion and Diversity
9 10 (3.09%) Telecoms
10 7 (2.16%) Organisational Skills
11 5 (1.54%) Documentation Skills
11 5 (1.54%) Legal
11 5 (1.54%) Marketing
12 4 (1.23%) General Ledger
13 3 (0.93%) Military
14 2 (0.62%) Automotive
14 2 (0.62%) Investment Banking
14 2 (0.62%) Local Government
14 2 (0.62%) Multimedia
Libraries, Frameworks & Software Standards
1 2 (0.62%) CSS
1 2 (0.62%) LAMP
1 2 (0.62%) Oracle Fusion
1 2 (0.62%) Web Services
1 2 (0.62%) XML
2 1 (0.31%) HTML
2 1 (0.31%) HTML5
2 1 (0.31%) JSON
2 1 (0.31%) SAP Fiori
Miscellaneous
1 43 (13.27%) Onboarding
2 22 (6.79%) Management Information System
3 19 (5.86%) Self-Motivation
4 9 (2.78%) FMCG
5 6 (1.85%) Enterprise Software
6 5 (1.54%) Smartphone
7 4 (1.23%) Fixed Income
7 4 (1.23%) Hedge funds
7 4 (1.23%) NHS
7 4 (1.23%) Video Conferencing
8 3 (0.93%) Data Centre
9 2 (0.62%) Credit Risk
9 2 (0.62%) Derivative
9 2 (0.62%) Driving Licence
9 2 (0.62%) Foreign Exchange (FX)
9 2 (0.62%) Housing Association
9 2 (0.62%) iPhone
9 2 (0.62%) OTC Derivatives
9 2 (0.62%) Public Cloud
10 1 (0.31%) Data Protection Act
Operating Systems
1 131 (40.43%) Windows
2 45 (13.89%) Windows 10
3 21 (6.48%) Windows Server
4 13 (4.01%) Linux
4 13 (4.01%) Windows Server 2016
5 12 (3.70%) Windows Server 2003
6 10 (3.09%) Windows 7
7 9 (2.78%) Android
7 9 (2.78%) Unix
8 6 (1.85%) Apple iOS
9 5 (1.54%) AIX
10 3 (0.93%) Mac OS
10 3 (0.93%) Windows Server 2019
11 2 (0.62%) Windows Server 2012
Processes & Methodologies
1 79 (24.38%) Customer Service
2 69 (21.30%) Problem-Solving
3 53 (16.36%) ITIL
4 32 (9.88%) Incident Management
5 22 (6.79%) ITSM
5 22 (6.79%) Service Management
6 17 (5.25%) Knowledge Management
6 17 (5.25%) Service Delivery
7 16 (4.94%) Data Analysis
8 15 (4.63%) Proactive Monitoring
8 15 (4.63%) Process Improvement
8 15 (4.63%) Validation
9 14 (4.32%) Asset Management
9 14 (4.32%) Decision-Making
10 13 (4.01%) Migration
11 12 (3.70%) Continuous Improvement
11 12 (3.70%) Stakeholder Engagement
12 11 (3.40%) Problem Management
12 11 (3.40%) Stakeholder Management
12 11 (3.40%) Time Management
Programming Languages
1 25 (7.72%) SQL
2 7 (2.16%) Shell Script
3 6 (1.85%) Java
3 6 (1.85%) PowerShell
4 5 (1.54%) Python
5 4 (1.23%) JavaScript
6 3 (0.93%) Bash
6 3 (0.93%) C#
6 3 (0.93%) Groovy
6 3 (0.93%) PL/SQL
7 2 (0.62%) Perl
7 2 (0.62%) PHP
8 1 (0.31%) C
8 1 (0.31%) C++
8 1 (0.31%) T-SQL
Qualifications
1 26 (8.02%) Degree
2 22 (6.79%) Security Cleared
3 18 (5.56%) SC Cleared
4 15 (4.63%) Microsoft Certification
5 10 (3.09%) A+ Certification
6 9 (2.78%) Computer Science Degree
7 7 (2.16%) MCSE
7 7 (2.16%) Microsoft Certified Professional
7 7 (2.16%) Network+ Certification
8 5 (1.54%) DV Cleared
9 3 (0.93%) HNC
10 2 (0.62%) HND
10 2 (0.62%) ITIL Certification
11 1 (0.31%) BPSS Clearance
11 1 (0.31%) CEH
11 1 (0.31%) CISM
11 1 (0.31%) CISSP
11 1 (0.31%) CompTIA Security+
11 1 (0.31%) ECDL
11 1 (0.31%) PMI Certification
Quality Assurance & Compliance
1 11 (3.40%) SLA
2 6 (1.85%) PMO
3 3 (0.93%) Actionable Recommendations
3 3 (0.93%) GDPR
4 2 (0.62%) NIST
4 2 (0.62%) PCI DSS
5 1 (0.31%) Cyber Essentials
5 1 (0.31%) GRC
5 1 (0.31%) HIPAA
5 1 (0.31%) ISO/IEC 27001
5 1 (0.31%) QA
System Software
1 77 (23.77%) Active Directory
2 4 (1.23%) Hyper-V
2 4 (1.23%) VMware Infrastructure
3 1 (0.31%) BitLocker
3 1 (0.31%) Firmware
3 1 (0.31%) Virtual Desktop
3 1 (0.31%) XenApp
3 1 (0.31%) XenDesktop
Systems Management
1 16 (4.94%) Microsoft Intune
2 5 (1.54%) Control-M
3 3 (0.93%) Jamf Pro
3 3 (0.93%) SCCM
4 2 (0.62%) Ansible
5 1 (0.31%) ITRS Geneos
Vendors
1 100 (30.86%) Microsoft
2 26 (8.02%) ServiceNow
3 14 (4.32%) Apple
3 14 (4.32%) Oracle
4 9 (2.78%) Salesforce
4 9 (2.78%) SAP
5 8 (2.47%) Avaya
5 8 (2.47%) Meraki
5 8 (2.47%) Mitel
6 7 (2.16%) Citrix
6 7 (2.16%) HP
6 7 (2.16%) MobileIron
7 6 (1.85%) Murex
8 5 (1.54%) Google
8 5 (1.54%) IBM
9 4 (1.23%) Adobe
9 4 (1.23%) Cisco
9 4 (1.23%) Reuters
9 4 (1.23%) VMware
10 3 (0.93%) Bloomberg