Support Analyst Contract Job Trends

Support Analyst
UK

The median Support Analyst daily rate in the UK is £250, according to job vacancies posted in the 6 months leading up to 4 September 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
4 Sep 2026
Same period 2025 Same period 2024
Rank 408 213 350
Rank change year-on-year -195 +137 -76
Contract jobs requiring a Support Analyst 297 413 230
As % of all contract jobs in the UK 0.55% 1.28% 0.60%
As % of the Job Titles category 0.60% 1.40% 0.65%
Number of daily rates quoted 126 187 154
10th Percentile £156 £171 £148
25th Percentile £194 £244 £181
Median daily rate (50th Percentile) £250 £300 £225
Median % change year-on-year -16.67% +33.33% -26.23%
75th Percentile £373 £431 £400
90th Percentile £438 £510 £488
UK excluding London median daily rate £229 £263 £190
% change year-on-year -12.86% +38.16% -5.00%
Number of hourly rates quoted 64 81 14
10th Percentile £15.46 £17.48 £16.08
25th Percentile £15.93 £22.00 £18.19
Median hourly rate £17.73 £23.00 £21.00
Median % change year-on-year -22.93% +9.52% -1.25%
75th Percentile £22.63 £31.00 £23.19
90th Percentile £29.63 £33.75 £25.21
UK excluding London median hourly rate £17.73 £22.14 £18.38
% change year-on-year -19.94% +20.49% -10.84%

All Contract IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 49,584 29,450 35,463
% of contract IT jobs with a recognized job title 92.44% 91.15% 93.11%
Number of daily rates quoted 29,603 18,569 22,312
10th Percentile £325 £280 £300
25th Percentile £425 £400 £413
Median daily rate (50th Percentile) £525 £500 £525
Median % change year-on-year +5.00% -4.76% -1.69%
75th Percentile £625 £623 £638
90th Percentile £725 £725 £750
UK excluding London median daily rate £500 £475 £500
% change year-on-year +5.26% -5.00% -
Number of hourly rates quoted 3,590 1,537 1,792
10th Percentile £14.85 £13.60 £14.42
25th Percentile £20.48 £17.00 £20.21
Median hourly rate £42.13 £25.15 £43.00
Median % change year-on-year +67.50% -41.51% +1.18%
75th Percentile £67.84 £53.75 £65.00
90th Percentile £78.75 £70.50 £75.00
UK excluding London median hourly rate £42.50 £25.15 £45.00
% change year-on-year +68.99% -44.11% +12.50%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of contract IT job postings featuring 'Support Analyst' in the job title relative to all contract IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Daily Rate Trend

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK.

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Support Analyst over the 6 months to 4 September 2026.

Daily rate histogram for Support Analyst in the UK

Support Analyst
Hourly Rate Trend

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK.

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Analyst over the 6 months to 4 September 2026.

Hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 15 Contract Job Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 6 months to 4 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -164 270 £265 -11.58% 174
UK excluding London -105 198 £229 -12.86% 119
London -152 95 £310 -18.69% 72
Work from Home -81 71 £200 -49.94% 63
South East -71 49 £190 -27.62% 49
North of England -91 48 £300 +42.86% 34
North West -43 41 £300 +42.86% 21
East of England -11 29 £350 +104.68% 16
Midlands -55 28 £231 -11.90% 9
South West -65 20 £225 -19.06% 11
Scotland -7 19 £200 -59.04% 3
East Midlands -16 16 £150 +7.14% 6
West Midlands -59 12 £288 +9.52% 3
Yorkshire -58 7 £356 +87.50% 10
Wales -16 5 - - 3

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 4 September 2026, Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads featuring Support Analyst in the job title.

1 112 (37.71%) Microsoft
2 102 (34.34%) Windows
3 99 (33.33%) Microsoft 365
4 93 (31.31%) Problem-Solving
5 77 (25.93%) Customer Service
6 72 (24.24%) ITIL
7 65 (21.89%) Active Directory
8 47 (15.82%) Azure
9 46 (15.49%) Entra ID
10 45 (15.15%) ITSM
11 40 (13.47%) Windows 10
12 39 (13.13%) SharePoint
13 35 (11.78%) Degree
14 34 (11.45%) ServiceNow
15 32 (10.77%) Microsoft Office
16 29 (9.76%) SQL
17 28 (9.43%) Incident Management
17 28 (9.43%) Microsoft Intune
18 26 (8.75%) Service Management
19 25 (8.42%) Migration
20 23 (7.74%) Microsoft Excel
21 22 (7.41%) Microsoft Certification
21 22 (7.41%) SaaS
21 22 (7.41%) VPN
22 21 (7.07%) Microsoft Exchange
22 21 (7.07%) Service Delivery
23 19 (6.40%) Computer Science
23 19 (6.40%) Computer Science Degree
23 19 (6.40%) JIRA
23 19 (6.40%) OneDrive

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 39 (13.13%) SharePoint
2 21 (7.07%) Microsoft Exchange
3 5 (1.68%) CMS
4 4 (1.35%) Confluence
5 2 (0.67%) SAS
6 1 (0.34%) Apache
6 1 (0.34%) CICS
6 1 (0.34%) WebSphere
Applications
1 32 (10.77%) Microsoft Office
2 23 (7.74%) Microsoft Excel
3 12 (4.04%) Microsoft PowerPoint
4 8 (2.69%) AutoCAD
4 8 (2.69%) Revit
5 3 (1.01%) MS Visio
6 1 (0.34%) Microsoft Project
Business Applications
1 3 (1.01%) HFM
2 2 (0.67%) Remedy ITSM
2 2 (0.67%) Unit4 Business World
3 1 (0.34%) Dynamics CRM
3 1 (0.34%) Dynamics NAV
3 1 (0.34%) Fidessa
3 1 (0.34%) Markit EDM
3 1 (0.34%) Primavera
3 1 (0.34%) SAP MM
3 1 (0.34%) Shopify
3 1 (0.34%) SunGard Martini
Cloud Services
1 99 (33.33%) Microsoft 365
2 47 (15.82%) Azure
3 46 (15.49%) Entra ID
4 22 (7.41%) SaaS
5 19 (6.40%) OneDrive
6 10 (3.37%) AWS
6 10 (3.37%) Power Platform
7 7 (2.36%) Dynamics 365
7 7 (2.36%) Microsoft Copilot
8 5 (1.68%) Power Automate
9 3 (1.01%) Datadog
9 3 (1.01%) IaaS
9 3 (1.01%) PowerApps
10 2 (0.67%) Amazon CloudWatch
10 2 (0.67%) Amazon S3
10 2 (0.67%) AWS Lambda
10 2 (0.67%) Azure Sentinel
10 2 (0.67%) Google Workspace
10 2 (0.67%) Serverless
10 2 (0.67%) Snowflake
Communications & Networking
1 22 (7.41%) VPN
2 17 (5.72%) DHCP
2 17 (5.72%) DNS
3 16 (5.39%) Wi-Fi
4 15 (5.05%) TCP/IP
5 11 (3.70%) PSTN
6 8 (2.69%) LAN
7 7 (2.36%) Wireless
8 5 (1.68%) IP Telephony
8 5 (1.68%) VoIP
9 4 (1.35%) Firewall
10 3 (1.01%) Network Security
10 3 (1.01%) Remote Desktop
10 3 (1.01%) WinSCP
11 2 (0.67%) Internet
11 2 (0.67%) WAN
12 1 (0.34%) FTP
12 1 (0.34%) Kerberos
12 1 (0.34%) Skype
12 1 (0.34%) VLAN
Database & Business Intelligence
1 11 (3.70%) SQL Server
2 6 (2.02%) Power BI
3 3 (1.01%) Power Query
3 3 (1.01%) Relational Database
4 2 (0.67%) Amazon Redshift
4 2 (0.67%) PowerPivot
5 1 (0.34%) Data Mart
5 1 (0.34%) Db2
5 1 (0.34%) GIS
5 1 (0.34%) KDB
5 1 (0.34%) MySQL
5 1 (0.34%) Oracle Database
Development Applications
1 19 (6.40%) JIRA
2 3 (1.01%) Git
2 3 (1.01%) Oracle Forms
3 1 (0.34%) Subversion
3 1 (0.34%) Visual Studio
General
1 127 (42.76%) Social Skills
2 49 (16.50%) Finance
3 37 (12.46%) Analytical Skills
4 19 (6.40%) Telecoms
5 14 (4.71%) Banking
5 14 (4.71%) Law
5 14 (4.71%) Manufacturing
5 14 (4.71%) Organisational Skills
6 10 (3.37%) Retail
7 9 (3.03%) Public Sector
8 7 (2.36%) Documentation Skills
8 7 (2.36%) Inclusion and Diversity
9 6 (2.02%) Front Office
10 4 (1.35%) Legal
11 3 (1.01%) Investment Banking
12 2 (0.67%) Automotive
12 2 (0.67%) Back Office
12 2 (0.67%) Financial Institution
13 1 (0.34%) Games
13 1 (0.34%) Military
Libraries, Frameworks & Software Standards
1 9 (3.03%) .NET
2 3 (1.01%) ASP.NET
2 3 (1.01%) Oracle Fusion
2 3 (1.01%) Software Packaging
3 2 (0.67%) FIX Protocol
3 2 (0.67%) HTML
4 1 (0.34%) HTML5
4 1 (0.34%) JSON
4 1 (0.34%) LAMP
4 1 (0.34%) LDAP
4 1 (0.34%) Web Services
4 1 (0.34%) WebSphere MQ
Miscellaneous
1 37 (12.46%) Onboarding
2 17 (5.72%) Video Conferencing
3 12 (4.04%) Enterprise Software
4 11 (3.70%) Driving Licence
5 10 (3.37%) Management Information System
6 8 (2.69%) FMCG
7 4 (1.35%) iPhone
7 4 (1.35%) Self-Motivation
8 3 (1.01%) Low-Code
9 2 (0.67%) Credit Risk
9 2 (0.67%) Housing Association
9 2 (0.67%) Legacy Systems
9 2 (0.67%) PMI
10 1 (0.34%) CCTV
10 1 (0.34%) Data Protection Act
10 1 (0.34%) Equities
10 1 (0.34%) Fixed Income
10 1 (0.34%) Grid Computing
10 1 (0.34%) Mainframe
10 1 (0.34%) Smartphone
Operating Systems
1 102 (34.34%) Windows
2 40 (13.47%) Windows 10
3 10 (3.37%) Android
3 10 (3.37%) Linux
4 9 (3.03%) Mac OS
4 9 (3.03%) Windows Server
5 6 (2.02%) Apple iOS
6 5 (1.68%) Unix
7 3 (1.01%) Windows Server 2019
8 1 (0.34%) zOS
Processes & Methodologies
1 93 (31.31%) Problem-Solving
2 77 (25.93%) Customer Service
3 72 (24.24%) ITIL
4 45 (15.15%) ITSM
5 28 (9.43%) Incident Management
6 26 (8.75%) Service Management
7 25 (8.42%) Migration
8 21 (7.07%) Service Delivery
9 19 (6.40%) Computer Science
9 19 (6.40%) Root Cause Analysis
10 18 (6.06%) Stakeholder Management
11 17 (5.72%) CRM
12 16 (5.39%) Continuous Improvement
12 16 (5.39%) Data Migration
12 16 (5.39%) Validation
13 14 (4.71%) Knowledge Management
14 12 (4.04%) Change Management
14 12 (4.04%) Data Management
15 11 (3.70%) Data Protection
15 11 (3.70%) Inventory Management
Programming Languages
1 29 (9.76%) SQL
2 11 (3.70%) PowerShell
3 8 (2.69%) Python
4 5 (1.68%) C#
4 5 (1.68%) Java
4 5 (1.68%) VBScript
5 4 (1.35%) Shell Script
6 3 (1.01%) PL/SQL
7 2 (0.67%) C++
8 1 (0.34%) C
8 1 (0.34%) COBOL
8 1 (0.34%) Groovy
8 1 (0.34%) JavaScript
8 1 (0.34%) JCL
8 1 (0.34%) Perl
8 1 (0.34%) PHP
8 1 (0.34%) T-SQL
Qualifications
1 35 (11.78%) Degree
2 22 (7.41%) Microsoft Certification
3 19 (6.40%) Computer Science Degree
4 15 (5.05%) Security Cleared
5 14 (4.71%) A+ Certification
5 14 (4.71%) Network+ Certification
5 14 (4.71%) SC Cleared
6 2 (0.67%) DBS Check
6 2 (0.67%) PMI Certification
7 1 (0.34%) DV Cleared
7 1 (0.34%) ITIL Foundation Certificate
7 1 (0.34%) MCSA
Quality Assurance & Compliance
1 11 (3.70%) SLA
2 9 (3.03%) PMO
3 3 (1.01%) Data Quality
4 2 (0.67%) QA
5 1 (0.34%) GRC
5 1 (0.34%) P3O
System Software
1 65 (21.89%) Active Directory
2 6 (2.02%) Virtual Desktop
3 2 (0.67%) VMware Infrastructure
4 1 (0.34%) BitLocker
4 1 (0.34%) Firmware
Systems Management
1 28 (9.43%) Microsoft Intune
2 10 (3.37%) SCCM
3 2 (0.67%) Grafana
3 2 (0.67%) Jamf Pro
4 1 (0.34%) AirWatch
4 1 (0.34%) Control-M
4 1 (0.34%) Dell DRAC
4 1 (0.34%) MobiControl
4 1 (0.34%) Single Sign-On
4 1 (0.34%) vCenter Server
Vendors
1 112 (37.71%) Microsoft
2 34 (11.45%) ServiceNow
3 13 (4.38%) Oracle
4 12 (4.04%) Meraki
5 11 (3.70%) Adobe
6 10 (3.37%) Salesforce
7 8 (2.69%) Autodesk
7 8 (2.69%) Conga
7 8 (2.69%) DocuSign
7 8 (2.69%) MuleSoft
8 7 (2.36%) Avaya
8 7 (2.36%) Cisco
8 7 (2.36%) Mitel
8 7 (2.36%) SAP
9 6 (2.02%) Dell
9 6 (2.02%) HP
10 5 (1.68%) Apple
10 5 (1.68%) Bomgar
10 5 (1.68%) Splunk
11 4 (1.35%) Moogsoft