Support Analyst Contract Job Trends

Support Analyst
UK

The median Support Analyst daily rate in the UK is £225, according to job vacancies posted in the 6 months leading up to 21 April 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
21 Apr 2026
Same period 2025 Same period 2024
Rank 319 299 300
Rank change year-on-year -20 +1 -24
Contract jobs requiring a Support Analyst 327 235 318
As % of all contract jobs in the UK 0.71% 0.80% 0.73%
As % of the Job Titles category 0.77% 0.86% 0.79%
Number of daily rates quoted 161 140 227
10th Percentile £143 £170 £155
25th Percentile £166 £205 £183
Median daily rate (50th Percentile) £225 £263 £225
Median % change year-on-year -14.29% +16.67% -13.46%
75th Percentile £375 £425 £365
90th Percentile £438 £526 £500
UK excluding London median daily rate £179 £215 £190
% change year-on-year -16.74% +13.16% -5.00%
Number of hourly rates quoted 51 37 31
10th Percentile £13.12 £17.44 £11.00
25th Percentile £17.11 £21.00 £15.42
Median hourly rate £20.79 £22.14 £21.00
Median % change year-on-year -6.10% +5.43% -9.29%
75th Percentile £23.00 £26.45 £23.75
90th Percentile £28.75 £30.68 -
UK excluding London median hourly rate £20.75 £22.14 £18.00
% change year-on-year -6.28% +23.03% -16.30%

All Contract IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 42,695 27,272 40,291
% of contract IT jobs with a recognized job title 92.26% 92.61% 92.77%
Number of daily rates quoted 26,420 17,879 26,298
10th Percentile £313 £300 £275
25th Percentile £413 £406 £409
Median daily rate (50th Percentile) £500 £515 £525
Median % change year-on-year -2.91% -1.90% -2.78%
75th Percentile £613 £625 £638
90th Percentile £725 £738 £748
UK excluding London median daily rate £488 £475 £493
% change year-on-year +2.63% -3.65% -1.40%
Number of hourly rates quoted 2,730 998 2,613
10th Percentile £15.00 £14.50 £12.86
25th Percentile £20.35 £19.00 £16.25
Median hourly rate £42.00 £30.45 £35.00
Median % change year-on-year +37.93% -13.00% -22.22%
75th Percentile £65.60 £63.75 £60.00
90th Percentile £77.50 £75.33 £72.50
UK excluding London median hourly rate £43.61 £29.80 £36.50
% change year-on-year +46.34% -18.36% -15.12%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of contract IT job postings featuring 'Support Analyst' in the job title relative to all contract IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Daily Rate Trend

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK.

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Support Analyst over the 6 months to 21 April 2026.

Daily rate histogram for Support Analyst in the UK

Support Analyst
Hourly Rate Trend

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK.

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Analyst over the 6 months to 21 April 2026.

Hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 17 Contract Job Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 6 months to 21 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -33 289 £225 -14.29% 107
UK excluding London -17 225 £179 -16.74% 101
London -66 92 £250 -23.08% 20
Work from Home -19 70 £233 -38.78% 29
North of England -44 63 £173 -23.33% 19
East of England +13 50 £350 +94.44% 8
South East -21 50 £174 -33.71% 32
North West -22 45 £175 -16.17% 10
Midlands -71 19 £192 +6.81% 26
Scotland +8 18 £206 -47.12% 5
North East -3 13 £120 -56.36% 2
South West -37 11 £410 +21.57% 12
West Midlands -68 11 £172 +14.67% 12
Wales -1 10 £290 +52.63% 2
East Midlands -32 8 £213 - 14
Yorkshire -82 5 £223 -1.11% 7
Northern Ireland +1 4 £180 +12.50% 1

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 21 April 2026, Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads featuring Support Analyst in the job title.

1 130 (39.76%) Windows
2 101 (30.89%) Microsoft
3 89 (27.22%) Microsoft 365
4 79 (24.16%) Customer Service
5 77 (23.55%) Active Directory
6 71 (21.71%) Problem-Solving
7 54 (16.51%) ITIL
8 44 (13.46%) Windows 10
9 43 (13.15%) Azure
10 33 (10.09%) Incident Management
11 29 (8.87%) Entra ID
12 28 (8.56%) Degree
13 27 (8.26%) ServiceNow
14 26 (7.95%) SQL
15 25 (7.65%) Microsoft Office
16 23 (7.03%) Service Management
16 23 (7.03%) Wi-Fi
17 22 (6.73%) ITSM
18 21 (6.42%) Microsoft Exchange
18 21 (6.42%) Security Cleared
18 21 (6.42%) SharePoint
18 21 (6.42%) Windows Server
19 19 (5.81%) Microsoft Excel
20 17 (5.20%) Data Analysis
20 17 (5.20%) Knowledge Management
20 17 (5.20%) SC Cleared
20 17 (5.20%) Service Delivery
21 16 (4.89%) Microsoft Certification
21 16 (4.89%) Microsoft Intune
21 16 (4.89%) Validation

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 21 (6.42%) Microsoft Exchange
1 21 (6.42%) SharePoint
2 6 (1.83%) CMS
3 4 (1.22%) Apache
4 2 (0.61%) IIS
4 2 (0.61%) Oracle Self-Service HR
4 2 (0.61%) Oracle Workflow
4 2 (0.61%) SAS
5 1 (0.31%) Confluence
Applications
1 25 (7.65%) Microsoft Office
2 19 (5.81%) Microsoft Excel
3 8 (2.45%) Microsoft PowerPoint
4 3 (0.92%) AutoCAD
4 3 (0.92%) Spreadsheet
5 2 (0.61%) Revit
6 1 (0.31%) MS Visio
Business Applications
1 3 (0.92%) Dynamics CRM
1 3 (0.92%) SAP S/4HANA
2 2 (0.61%) ION MarketView
2 2 (0.61%) Loan IQ
2 2 (0.61%) Oracle Assets
2 2 (0.61%) Oracle Cash Management
2 2 (0.61%) Oracle Payables
2 2 (0.61%) Oracle Procure-to-Pay
2 2 (0.61%) Oracle Receivables
2 2 (0.61%) Remedy ITSM
3 1 (0.31%) Demantra
3 1 (0.31%) SAP CO
3 1 (0.31%) SAP FI
3 1 (0.31%) SAP FI/CO
Cloud Services
1 89 (27.22%) Microsoft 365
2 43 (13.15%) Azure
3 29 (8.87%) Entra ID
4 12 (3.67%) Power Platform
4 12 (3.67%) SaaS
5 8 (2.45%) AWS
5 8 (2.45%) Dynamics 365
6 7 (2.14%) Power Automate
7 4 (1.22%) GCP
7 4 (1.22%) OneDrive
8 3 (0.92%) Azure DevOps
8 3 (0.92%) Google Workspace
8 3 (0.92%) IaaS
8 3 (0.92%) Slack
9 2 (0.61%) Adobe Creative Cloud
9 2 (0.61%) AWS Lambda
9 2 (0.61%) Azure Sentinel
9 2 (0.61%) Microsoft Copilot
9 2 (0.61%) PowerApps
9 2 (0.61%) Serverless
Communications & Networking
1 23 (7.03%) Wi-Fi
2 12 (3.67%) VPN
3 11 (3.36%) DHCP
3 11 (3.36%) DNS
3 11 (3.36%) LAN
4 7 (2.14%) WAN
5 6 (1.83%) Firewall
5 6 (1.83%) VLAN
6 5 (1.53%) Wireless
7 3 (0.92%) Remote Desktop
8 2 (0.61%) FTP
8 2 (0.61%) TCP/IP
9 1 (0.31%) NetScaler
9 1 (0.31%) Network Security
9 1 (0.31%) RS-232
9 1 (0.31%) Skype
9 1 (0.31%) VoIP
9 1 (0.31%) X.400
Database & Business Intelligence
1 7 (2.14%) Power BI
2 4 (1.22%) Oracle Database
2 4 (1.22%) Oracle Reports
2 4 (1.22%) SQL Server
3 3 (0.92%) Amazon Redshift
3 3 (0.92%) Data Mart
3 3 (0.92%) Tableau
4 2 (0.61%) MySQL
4 2 (0.61%) Oracle BI Publisher
4 2 (0.61%) Power Query
4 2 (0.61%) PowerPivot
5 1 (0.31%) Data Warehouse
5 1 (0.31%) MS Access
5 1 (0.31%) Qlik Sense
5 1 (0.31%) QlikView
Development Applications
1 14 (4.28%) JIRA
2 1 (0.31%) Git
2 1 (0.31%) Subversion
2 1 (0.31%) Tricentis qTest
General
1 102 (31.19%) Social Skills
2 49 (14.98%) Analytical Skills
3 27 (8.26%) Public Sector
4 25 (7.65%) Finance
5 19 (5.81%) Manufacturing
6 13 (3.98%) Retail
7 12 (3.67%) Law
8 11 (3.36%) Banking
9 10 (3.06%) Inclusion and Diversity
9 10 (3.06%) Telecoms
10 8 (2.45%) Organisational Skills
11 5 (1.53%) Documentation Skills
11 5 (1.53%) Legal
11 5 (1.53%) Marketing
12 4 (1.22%) General Ledger
13 3 (0.92%) Automotive
13 3 (0.92%) Military
14 2 (0.61%) Investment Banking
14 2 (0.61%) Local Government
14 2 (0.61%) Multimedia
Libraries, Frameworks & Software Standards
1 2 (0.61%) CSS
1 2 (0.61%) LAMP
1 2 (0.61%) Oracle Fusion
1 2 (0.61%) Web Services
1 2 (0.61%) XML
2 1 (0.31%) HTML
2 1 (0.31%) HTML5
2 1 (0.31%) JSON
2 1 (0.31%) SAP Fiori
Miscellaneous
1 43 (13.15%) Onboarding
2 21 (6.42%) Management Information System
3 20 (6.12%) Self-Motivation
4 9 (2.75%) FMCG
5 6 (1.83%) Enterprise Software
6 5 (1.53%) Smartphone
7 4 (1.22%) Fixed Income
7 4 (1.22%) Hedge funds
7 4 (1.22%) Video Conferencing
8 3 (0.92%) Data Centre
8 3 (0.92%) NHS
9 2 (0.61%) Credit Risk
9 2 (0.61%) Derivative
9 2 (0.61%) Driving Licence
9 2 (0.61%) Foreign Exchange (FX)
9 2 (0.61%) Housing Association
9 2 (0.61%) iPhone
9 2 (0.61%) OTC Derivatives
9 2 (0.61%) Public Cloud
10 1 (0.31%) Data Protection Act
Operating Systems
1 130 (39.76%) Windows
2 44 (13.46%) Windows 10
3 21 (6.42%) Windows Server
4 14 (4.28%) Linux
5 12 (3.67%) Windows Server 2016
6 11 (3.36%) Windows Server 2003
7 9 (2.75%) Android
7 9 (2.75%) Unix
7 9 (2.75%) Windows 7
8 6 (1.83%) Apple iOS
9 4 (1.22%) AIX
9 4 (1.22%) Windows Server 2019
10 3 (0.92%) Mac OS
11 2 (0.61%) Windows Server 2012
Processes & Methodologies
1 79 (24.16%) Customer Service
2 71 (21.71%) Problem-Solving
3 54 (16.51%) ITIL
4 33 (10.09%) Incident Management
5 23 (7.03%) Service Management
6 22 (6.73%) ITSM
7 17 (5.20%) Data Analysis
7 17 (5.20%) Knowledge Management
7 17 (5.20%) Service Delivery
8 16 (4.89%) Validation
9 15 (4.59%) Decision-Making
9 15 (4.59%) Process Improvement
10 14 (4.28%) Asset Management
10 14 (4.28%) Migration
10 14 (4.28%) Proactive Monitoring
11 12 (3.67%) Continuous Improvement
11 12 (3.67%) Stakeholder Engagement
12 11 (3.36%) Change Management
12 11 (3.36%) Stakeholder Management
12 11 (3.36%) Time Management
Programming Languages
1 26 (7.95%) SQL
2 7 (2.14%) Shell Script
3 6 (1.83%) Java
3 6 (1.83%) PowerShell
4 5 (1.53%) Python
5 4 (1.22%) JavaScript
6 3 (0.92%) Bash
6 3 (0.92%) C#
6 3 (0.92%) Groovy
6 3 (0.92%) PL/SQL
7 2 (0.61%) Perl
7 2 (0.61%) PHP
8 1 (0.31%) C
8 1 (0.31%) C++
8 1 (0.31%) T-SQL
Qualifications
1 28 (8.56%) Degree
2 21 (6.42%) Security Cleared
3 17 (5.20%) SC Cleared
4 16 (4.89%) Microsoft Certification
5 10 (3.06%) A+ Certification
6 9 (2.75%) Computer Science Degree
7 7 (2.14%) MCSE
7 7 (2.14%) Microsoft Certified Professional
7 7 (2.14%) Network+ Certification
8 5 (1.53%) DV Cleared
9 3 (0.92%) HNC
10 2 (0.61%) HND
10 2 (0.61%) ITIL Certification
11 1 (0.31%) BPSS Clearance
11 1 (0.31%) CEH
11 1 (0.31%) CISM
11 1 (0.31%) CISSP
11 1 (0.31%) CompTIA Security+
11 1 (0.31%) MCSA
11 1 (0.31%) PMI Certification
Quality Assurance & Compliance
1 12 (3.67%) SLA
2 6 (1.83%) PMO
3 3 (0.92%) Actionable Recommendations
3 3 (0.92%) GDPR
4 2 (0.61%) PCI DSS
5 1 (0.31%) Cyber Essentials
5 1 (0.31%) GRC
5 1 (0.31%) HIPAA
5 1 (0.31%) NIST
5 1 (0.31%) QA
System Software
1 77 (23.55%) Active Directory
2 5 (1.53%) VMware Infrastructure
3 4 (1.22%) Hyper-V
4 1 (0.31%) BitLocker
4 1 (0.31%) Firmware
4 1 (0.31%) Virtual Desktop
4 1 (0.31%) XenApp
4 1 (0.31%) XenDesktop
Systems Management
1 16 (4.89%) Microsoft Intune
2 5 (1.53%) Control-M
3 3 (0.92%) Jamf Pro
3 3 (0.92%) SCCM
4 2 (0.61%) Ansible
5 1 (0.31%) Dell DRAC
5 1 (0.31%) ITRS Geneos
5 1 (0.31%) vCenter Server
Vendors
1 101 (30.89%) Microsoft
2 27 (8.26%) ServiceNow
3 13 (3.98%) Apple
3 13 (3.98%) Oracle
4 10 (3.06%) SAP
5 9 (2.75%) Salesforce
6 8 (2.45%) Avaya
6 8 (2.45%) Meraki
6 8 (2.45%) Mitel
7 6 (1.83%) Citrix
7 6 (1.83%) HP
7 6 (1.83%) MobileIron
7 6 (1.83%) Murex
8 5 (1.53%) Google
8 5 (1.53%) VMware
9 4 (1.22%) Adobe
9 4 (1.22%) Cisco
9 4 (1.22%) IBM
9 4 (1.22%) Reuters
10 3 (0.92%) Ariba