Period
to 12 November 2018

The median contractor rate for a Support Analyst was £225 per day in advertised job vacancies during the 6 months to 12 November 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Analyst
UK
6 months to
12 Nov 2018
Same period 2017 Same period 2016
Rank 220 195 197
Rank change year-on-year -25 +2 -60
Contract jobs requiring a Support Analyst 1,335 1,397 1,492
As % of all contract IT jobs advertised in the UK 1.30% 1.38% 1.41%
As % of the Job Titles category 1.37% 1.45% 1.49%
Number of daily rates quoted 822 837 896
UK median daily rate £225 £250 £225
Median daily rate % change year-on-year -10.00% +11.11% -11.76%
10th Percentile £113 £113 £117
90th Percentile £486 £500 £463
UK excluding London median daily rate £200 £200 £214
% change year-on-year - -6.43% -14.50%
Number of hourly rates quoted 148 190 221
UK median hourly rate £16.05 £15.30 £15.00
Median hourly rate % change year-on-year +4.90% +2.00% -
10th Percentile £11.25 £10.40 £10.50
90th Percentile £23.78 £29.00 £21.00
UK excluding London median hourly rate £15.48 £14.50 £14.50
% change year-on-year +6.76% - -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 97,437 96,189 100,178
% of contract IT jobs with a recognized job title 94.75% 94.94% 94.83%
Number of daily rates quoted 64,264 63,352 65,245
UK median daily rate £450 £445 £425
Median daily rate % change year-on-year +1.12% +4.71% +6.25%
10th Percentile £269 £262 £250
90th Percentile £638 £625 £600
UK excluding London median daily rate £423 £400 £390
% change year-on-year +5.63% +2.56% +4.00%
Number of hourly rates quoted 3,064 2,871 3,300
UK median hourly rate £18.00 £18.70 £18.00
Median hourly rate % change year-on-year -3.74% +3.89% -
10th Percentile £11.00 £10.92 £10.50
90th Percentile £48.75 £47.83 £47.25
UK excluding London median hourly rate £17.50 £18.00 £17.50
% change year-on-year -2.78% +2.86% -

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Analyst.

Contractor daily rate trend for Support Analyst in the UK

Support Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Support Analyst over the 6 months to 12 November 2018.

Contractor daily rate histogram for Support Analyst in the UK

Support Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Analyst.

Contractor hourly rate trend for Support Analyst in the UK

Support Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Support Analyst over the 6 months to 12 November 2018.

Contractor hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 6 months to 12 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -23 1,232 £233 -11.24% 319
UK excluding London -29 693 £200 - 218
London +2 628 £275 -15.38% 122
South East -27 211 £165 -17.50% 64
North of England -24 127 £300 +73.91% 59
East of England +7 110 £200 - 23
Midlands -26 97 £140 -37.08% 27
Scotland -14 57 £132 -15.30% 9
South West -35 57 £218 -3.55% 24
North West -45 56 £300 +69.01% 22
West Midlands -29 50 £140 -26.32% 14
East Midlands +2 47 £148 -40.40% 13
Yorkshire -18 37 £275 +83.33% 25
North East +27 34 £375 +20.58% 12
Wales -5 28 £300 +172.73% 12
Northern Ireland +36 7 £388 +4.73%

Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 12 November 2018, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Support Analyst in the job title.

1 755 (56.55%) Windows
2 486 (36.40%) Active Directory
3 477 (35.73%) Microsoft
4 340 (25.47%) Microsoft Office
5 302 (22.62%) Finance
6 280 (20.97%) Windows 10
7 270 (20.22%) ITIL
8 256 (19.18%) Windows 7
9 239 (17.90%) Office 365
9 239 (17.90%) SQL
10 170 (12.73%) Windows Server
11 145 (10.86%) Linux
12 141 (10.56%) Unix
13 128 (9.59%) Citrix
14 124 (9.29%) SQL Server
15 123 (9.21%) VMware
16 120 (8.99%) MS Exchange
17 118 (8.84%) Banking
18 116 (8.69%) SLA
19 114 (8.54%) SharePoint
20 109 (8.16%) SCCM
21 100 (7.49%) Service Management
22 92 (6.89%) Apple
23 90 (6.74%) Cisco
24 89 (6.67%) Front Office
25 88 (6.59%) Oracle
26 87 (6.52%) Microsoft Excel
26 87 (6.52%) Windows Server 2012
27 86 (6.44%) Windows Server 2008
28 82 (6.14%) Problem-Solving

Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 120 (8.99%) MS Exchange
2 114 (8.54%) SharePoint
3 48 (3.60%) IIS
4 40 (3.00%) Exchange Server 2010
5 36 (2.70%) Skype for Business
6 24 (1.80%) Confluence
7 20 (1.50%) Exchange Server 2013
7 20 (1.50%) WebSphere
8 15 (1.12%) Tomcat
9 12 (0.90%) Apache
9 12 (0.90%) TPMS
10 11 (0.82%) Exchange Server 2003
10 11 (0.82%) IBM Notes
10 11 (0.82%) SharePoint 2010
10 11 (0.82%) WordPress
11 10 (0.75%) BizTalk Server
11 10 (0.75%) MQSeries
12 9 (0.67%) Blackberry Enterprise Server
13 6 (0.45%) Exchange Server 2007
14 5 (0.37%) SharePoint 2013
Applications
1 340 (25.47%) Microsoft Office
2 87 (6.52%) Microsoft Excel
3 42 (3.15%) Microsoft PowerPoint
4 11 (0.82%) InfoPath
5 9 (0.67%) Microsoft Project
5 9 (0.67%) MS Visio
6 6 (0.45%) CINEMA 4D
7 5 (0.37%) Spreadsheet
8 3 (0.22%) Acrobat
8 3 (0.22%) Adobe Captivate
9 1 (0.075%) Adobe Creative Suite
9 1 (0.075%) Adobe Illustrator
9 1 (0.075%) Adobe Premiere
9 1 (0.075%) HipChat
9 1 (0.075%) Photoshop
9 1 (0.075%) SOLIDWORKS
9 1 (0.075%) Windchill
Business Applications
1 19 (1.42%) Salesforce.com CRM
2 15 (1.12%) Dynamics CRM
3 14 (1.05%) Dynamics AX
4 12 (0.90%) ION MarketView
5 11 (0.82%) thinkFolio
6 10 (0.75%) Remedy ITSM
7 8 (0.60%) Temenos T24
8 7 (0.52%) Bloomberg AIM
9 6 (0.45%) Dynamics NAV
9 6 (0.45%) Eikon
9 6 (0.45%) Elite 3E
9 6 (0.45%) LatentZero
9 6 (0.45%) Markit EDM
10 4 (0.30%) Bloomberg TOMS
10 4 (0.30%) Carpe Diem
10 4 (0.30%) NetSuite
11 3 (0.22%) Oracle Assets
11 3 (0.22%) Oracle General Ledger
11 3 (0.22%) Oracle Payables
11 3 (0.22%) Oracle Receivables
Cloud Services
1 239 (17.90%) Office 365
2 46 (3.45%) Microsoft Azure
3 15 (1.12%) G Suite
4 13 (0.97%) Dynamics 365
4 13 (0.97%) Mimecast
4 13 (0.97%) SaaS
5 12 (0.90%) Azure Active Directory
5 12 (0.90%) PaaS
6 11 (0.82%) IaaS
7 8 (0.60%) Amazon AWS
8 6 (0.45%) OneDrive
9 4 (0.30%) Akamai
10 3 (0.22%) Cloud Computing
11 1 (0.075%) Google Cloud Platform
11 1 (0.075%) Google Drive
11 1 (0.075%) Slack
11 1 (0.075%) SuccessFactors
11 1 (0.075%) Virtual Private Cloud
11 1 (0.075%) Yammer
Communications & Networking
1 78 (5.84%) LAN
2 74 (5.54%) DNS
3 68 (5.09%) DHCP
4 60 (4.49%) WAN
5 58 (4.34%) TCP/IP
6 57 (4.27%) VPN
7 46 (3.45%) Firewall
8 42 (3.15%) VoIP
9 37 (2.77%) Skype
10 36 (2.70%) Internet
11 25 (1.87%) Cisco IOS
11 25 (1.87%) Wireless
12 18 (1.35%) Wi-Fi
13 15 (1.12%) Intranet
14 14 (1.05%) SAN
14 14 (1.05%) Structured Cabling
15 13 (0.97%) Remote Desktop
15 13 (0.97%) WebEx
16 9 (0.67%) FTP
16 9 (0.67%) MPLS
Database & Business Intelligence
1 124 (9.29%) SQL Server
2 18 (1.35%) SQL Server Integration Services
2 18 (1.35%) SQL Server Reporting Services
3 17 (1.27%) Relational Database
4 15 (1.12%) SQL Server 2008
5 14 (1.05%) Power BI
6 12 (0.90%) Oracle Database
7 11 (0.82%) Oracle Reports
8 10 (0.75%) SQL Server 2014
9 8 (0.60%) MS Access
9 8 (0.60%) RDBMS
9 8 (0.60%) SQL Server 2012
10 7 (0.52%) Data Warehouse
10 7 (0.52%) Spotfire
11 6 (0.45%) DB2
11 6 (0.45%) MySQL
11 6 (0.45%) QlikView
12 5 (0.37%) BusinessObjects
12 5 (0.37%) Crystal Reports
12 5 (0.37%) SQL Server Analysis Services
Development Applications
1 33 (2.47%) JIRA
2 8 (0.60%) JIRA Agile
3 6 (0.45%) Oracle Forms
4 4 (0.30%) GitLab
5 3 (0.22%) AdminStudio
5 3 (0.22%) Git (software)
5 3 (0.22%) Visual Studio
6 2 (0.15%) Artifactory
6 2 (0.15%) Hudson
6 2 (0.15%) MSI
6 2 (0.15%) Subversion
6 2 (0.15%) Toad
6 2 (0.15%) Visual Studio Team System
7 1 (0.075%) Dreamweaver
7 1 (0.075%) FitNesse
7 1 (0.075%) InstallShield
7 1 (0.075%) LoadRunner
7 1 (0.075%) Oracle APEX
7 1 (0.075%) Team Foundation Server
7 1 (0.075%) TortoiseSVN
General
1 302 (22.62%) Finance
2 118 (8.84%) Banking
3 89 (6.67%) Front Office
4 64 (4.79%) Law
5 31 (2.32%) Back Office
6 30 (2.25%) Investment Banking
7 29 (2.17%) Legal
8 26 (1.95%) Telecoms
9 24 (1.80%) Retail
10 23 (1.72%) Manufacturing
11 13 (0.97%) Billing
12 10 (0.75%) Financial Institution
13 9 (0.67%) Automotive
14 8 (0.60%) Publishing
15 7 (0.52%) Advertising
15 7 (0.52%) Marketing
15 7 (0.52%) Pharmaceutical
16 6 (0.45%) Spanish Language
17 4 (0.30%) General Ledger
17 4 (0.30%) German Language
Libraries, Frameworks & Software Standards
1 33 (2.47%) .NET
2 31 (2.32%) Middleware
3 18 (1.35%) HTML
4 16 (1.20%) XML
5 13 (0.97%) CSS
6 11 (0.82%) LDAP
7 10 (0.75%) Web Services
8 9 (0.67%) FIX Protocol
8 9 (0.67%) jQuery
9 7 (0.52%) Rendezvous
10 6 (0.45%) ISPF
10 6 (0.45%) Murex MxML
10 6 (0.45%) Spring
11 5 (0.37%) WebSphere MQ
11 5 (0.37%) XSLT
12 4 (0.30%) .NET Framework
12 4 (0.30%) ASP.NET
12 4 (0.30%) COM
13 3 (0.22%) SOAP
13 3 (0.22%) XSD
Miscellaneous
1 65 (4.87%) Analytical Skills
2 61 (4.57%) Fixed Income
3 51 (3.82%) Blackberry
4 41 (3.07%) iPhone
5 34 (2.55%) iPad
5 34 (2.55%) Self-Motivation
6 33 (2.47%) Foreign Exchange (FX)
6 33 (2.47%) Video Conferencing
7 29 (2.17%) Derivative
8 25 (1.87%) Smartphone
9 24 (1.80%) Management Information System
10 20 (1.50%) Equities
11 18 (1.35%) Driving Licence
12 16 (1.20%) Data Centre
13 12 (0.90%) Computer Science
14 11 (0.82%) Hedge funds
14 11 (0.82%) Life Science
14 11 (0.82%) User Experience
14 11 (0.82%) Virtual Team
14 11 (0.82%) Wiki
Operating Systems
1 755 (56.55%) Windows
2 280 (20.97%) Windows 10
3 256 (19.18%) Windows 7
4 170 (12.73%) Windows Server
5 145 (10.86%) Linux
6 141 (10.56%) Unix
7 87 (6.52%) Windows Server 2012
8 86 (6.44%) Windows Server 2008
9 74 (5.54%) Apple iOS
10 53 (3.97%) Android
11 41 (3.07%) Windows 8
12 33 (2.47%) Mac OS X
13 28 (2.10%) Windows XP
14 27 (2.02%) Windows Server 2003
15 23 (1.72%) Mac OS
16 17 (1.27%) Red Hat Enterprise Linux
17 12 (0.90%) VME
18 11 (0.82%) zOS
19 9 (0.67%) VMS
20 6 (0.45%) OpenVMS
Processes & Methodologies
1 270 (20.22%) ITIL
2 100 (7.49%) Service Management
3 82 (6.14%) Problem-Solving
4 76 (5.69%) Incident Management
5 58 (4.34%) Change Management
6 55 (4.12%) Asset Management
7 52 (3.90%) Migration
8 47 (3.52%) Root Cause Analysis
9 46 (3.45%) ITSM
10 44 (3.30%) Agile Software Development
11 42 (3.15%) Problem Management
12 40 (3.00%) Proactive Monitoring
13 39 (2.92%) CRM
14 36 (2.70%) E-Commerce
15 35 (2.62%) Service Delivery
16 32 (2.40%) Investment Management
17 31 (2.32%) Workflow
18 29 (2.17%) Disaster Recovery
18 29 (2.17%) Patch Management
18 29 (2.17%) Project Management
Programming Languages
1 239 (17.90%) SQL
2 75 (5.62%) PowerShell
3 40 (3.00%) Java
4 30 (2.25%) C#
5 28 (2.10%) Python
6 25 (1.87%) PL/SQL
7 21 (1.57%) Perl
8 16 (1.20%) Shell Script
9 15 (1.12%) Bash Shell
9 15 (1.12%) VBA
10 14 (1.05%) C
10 14 (1.05%) JavaScript
11 11 (0.82%) JCL
11 11 (0.82%) T-SQL
12 10 (0.75%) VB
13 8 (0.60%) C++
13 8 (0.60%) VBScript
14 7 (0.52%) ActionScript
14 7 (0.52%) ActionScript 2.0
15 4 (0.30%) VB.NET
Qualifications
1 53 (3.97%) Security Cleared
2 52 (3.90%) Degree
3 46 (3.45%) ITIL Certification
4 45 (3.37%) Microsoft Certification
4 45 (3.37%) SC Cleared
5 20 (1.50%) MCP
6 17 (1.27%) MCSA
6 17 (1.27%) MCSE
7 15 (1.12%) ITIL Foundation Certificate
8 12 (0.90%) DV Cleared
9 11 (0.82%) A+ Certification
10 7 (0.52%) CCNA
10 7 (0.52%) Cisco Certification
11 6 (0.45%) DBS Check
11 6 (0.45%) MCITP
12 5 (0.37%) CCA
12 5 (0.37%) CHECK Team Member
12 5 (0.37%) Citrix Certification
12 5 (0.37%) MCTS
12 5 (0.37%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 116 (8.69%) SLA
2 22 (1.65%) PMO
3 14 (1.05%) Data Quality
4 8 (0.60%) Disclosure Scotland
5 5 (0.37%) ISO/IEC 27001
6 4 (0.30%) Sarbanes-Oxley
7 3 (0.22%) Cyber Essentials
7 3 (0.22%) MiFID
7 3 (0.22%) QA
8 2 (0.15%) GDPR
9 1 (0.075%) EMIR
System Software
1 486 (36.40%) Active Directory
2 64 (4.79%) VMware Infrastructure
3 23 (1.72%) Hyper-V
3 23 (1.72%) XenApp
4 21 (1.57%) VMware ESXi
5 20 (1.50%) XenDesktop
6 11 (0.82%) Terminal Services
6 11 (0.82%) Virtual Desktop
7 10 (0.75%) BitLocker
7 10 (0.75%) VMware Server
7 10 (0.75%) VMware Workstation
8 8 (0.60%) vSphere
9 7 (0.52%) Microsoft App-V
9 7 (0.52%) Virtual Servers
10 6 (0.45%) Time Sharing Option
10 6 (0.45%) Tivoli Workload Scheduler
10 6 (0.45%) Virtual Machines
11 5 (0.37%) Docker
12 4 (0.30%) NFS
13 3 (0.22%) Oracle RAC
Systems Management
1 109 (8.16%) SCCM
2 29 (2.17%) WSUS
3 27 (2.02%) AirWatch
4 25 (1.87%) Control-M
5 21 (1.57%) SCOM
6 20 (1.50%) Backup Exec
6 20 (1.50%) Systems Management Server (SMS)
7 12 (0.90%) Norton AntiVirus
8 10 (0.75%) Microsoft Intune
9 9 (0.67%) Jamf Pro
9 9 (0.67%) Tivoli Storage Manager
10 8 (0.60%) McAfee ePO
10 8 (0.60%) vCenter Server
11 7 (0.52%) Dollar Universe
11 7 (0.52%) HP SIM
11 7 (0.52%) OpenView
11 7 (0.52%) Tivoli
11 7 (0.52%) vMotion
12 6 (0.45%) Ansible
12 6 (0.45%) NetBackup
Vendors
1 477 (35.73%) Microsoft
2 128 (9.59%) Citrix
3 123 (9.21%) VMware
4 92 (6.89%) Apple
5 90 (6.74%) Cisco
6 88 (6.59%) Oracle
7 62 (4.64%) ServiceNow
8 56 (4.19%) HP
9 45 (3.37%) Remedy
10 44 (3.30%) Bloomberg
11 36 (2.70%) Ivanti
12 35 (2.62%) Sony
13 28 (2.10%) McAfee
14 26 (1.95%) Adobe
14 26 (1.95%) Reuters
15 24 (1.80%) IBM
15 24 (1.80%) Symantec
16 22 (1.65%) Red Hat
16 22 (1.65%) Salesforce.com
17 21 (1.57%) Sophos