Support Analyst Contract Job Trends

Support Analyst
UK

The median Support Analyst daily rate in the UK is £235, according to job vacancies posted in the 6 months leading up to 29 March 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
29 Mar 2026
Same period 2025 Same period 2024
Rank 321 313 298
Rank change year-on-year -8 -15 -1
Contract jobs requiring a Support Analyst 341 215 324
As % of all contract jobs in the UK 0.77% 0.73% 0.73%
As % of the Job Titles category 0.83% 0.79% 0.79%
Number of daily rates quoted 170 125 231
10th Percentile £130 £170 £155
25th Percentile £163 £195 £184
Median daily rate (50th Percentile) £235 £250 £225
Median % change year-on-year -6.00% +11.11% -10.00%
75th Percentile £350 £425 £388
90th Percentile £438 £554 £550
UK excluding London median daily rate £180 £209 £198
% change year-on-year -13.77% +5.70% -1.25%
Number of hourly rates quoted 61 37 33
10th Percentile £13.12 £17.44 £11.47
25th Percentile £15.50 £21.24 £15.50
Median hourly rate £20.79 £22.14 £21.00
Median % change year-on-year -6.10% +5.43% -6.67%
75th Percentile £23.00 £29.07 £23.75
90th Percentile £25.24 £37.00 -
UK excluding London median hourly rate £19.34 £22.14 £19.14
% change year-on-year -12.65% +15.70% -6.20%

All Contract IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 40,989 27,183 41,081
% of contract IT jobs with a recognized job title 92.01% 92.83% 92.84%
Number of daily rates quoted 25,539 17,878 26,912
10th Percentile £313 £300 £275
25th Percentile £413 £406 £407
Median daily rate (50th Percentile) £500 £520 £525
Median % change year-on-year -3.85% -0.95% -3.67%
75th Percentile £613 £630 £638
90th Percentile £725 £738 £738
UK excluding London median daily rate £485 £475 £488
% change year-on-year +2.11% -2.56% -2.50%
Number of hourly rates quoted 2,552 945 2,521
10th Percentile £15.00 £15.09 £12.86
25th Percentile £19.50 £21.00 £16.25
Median hourly rate £37.50 £32.50 £33.00
Median % change year-on-year +15.38% -1.52% -24.36%
75th Percentile £65.00 £64.50 £60.00
90th Percentile £77.50 £76.81 £71.87
UK excluding London median hourly rate £38.63 £32.25 £33.00
% change year-on-year +19.78% -2.27% -21.07%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of contract IT job postings featuring 'Support Analyst' in the job title relative to all contract IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Daily Rate Trend

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK.

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Support Analyst over the 6 months to 29 March 2026.

Daily rate histogram for Support Analyst in the UK

Support Analyst
Hourly Rate Trend

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK.

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Analyst over the 6 months to 29 March 2026.

Hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 17 Contract Job Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 6 months to 29 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -9 299 £225 -10.00% 118
UK excluding London +6 238 £180 -13.77% 118
London -55 92 £250 -28.57% 26
Work from Home -1 73 £238 -26.92% 39
North of England -35 68 £173 -21.98% 15
East of England +16 54 £173 -4.17% 13
South East -3 51 £178 -21.10% 47
North West -14 43 £175 -16.17% 9
Scotland +11 17 £250 +26.58% 10
North East +2 16 £120 -56.36% 2
Midlands -73 16 £167 -8.77% 21
Wales +1 14 £290 +52.63%
South West -33 13 £350 +62.79% 16
West Midlands -60 11 £161 -10.56% 14
Yorkshire -72 9 £290 +31.17% 4
Northern Ireland -4 5 £180 +14.29% 1
East Midlands -32 5 £213 +15.65% 7

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 29 March 2026, Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads featuring Support Analyst in the job title.

1 154 (45.16%) Windows
2 109 (31.96%) Microsoft
3 100 (29.33%) Microsoft 365
4 90 (26.39%) Active Directory
5 89 (26.10%) Customer Service
6 71 (20.82%) Problem-Solving
7 53 (15.54%) ITIL
8 48 (14.08%) Azure
9 46 (13.49%) Windows 10
10 33 (9.68%) Incident Management
11 32 (9.38%) Degree
11 32 (9.38%) Microsoft Office
12 31 (9.09%) Security Cleared
12 31 (9.09%) Wi-Fi
13 30 (8.80%) Entra ID
13 30 (8.80%) Microsoft Exchange
14 27 (7.92%) SC Cleared
15 26 (7.62%) Windows Server
16 24 (7.04%) Asset Management
16 24 (7.04%) ITSM
17 23 (6.74%) Service Management
18 22 (6.45%) Apple
18 22 (6.45%) ServiceNow
18 22 (6.45%) SQL
19 21 (6.16%) Service Delivery
20 18 (5.28%) Data Analysis
21 17 (4.99%) Oracle
21 17 (4.99%) Proactive Monitoring
21 17 (4.99%) SharePoint
21 17 (4.99%) Windows Server 2003

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 30 (8.80%) Microsoft Exchange
2 17 (4.99%) SharePoint
3 5 (1.47%) CMS
4 4 (1.17%) Apache
5 2 (0.59%) IIS
5 2 (0.59%) Oracle Self-Service HR
5 2 (0.59%) Oracle Workflow
6 1 (0.29%) Confluence
6 1 (0.29%) SAS
Applications
1 32 (9.38%) Microsoft Office
2 15 (4.40%) Microsoft Excel
3 6 (1.76%) Microsoft PowerPoint
4 3 (0.88%) Spreadsheet
5 1 (0.29%) Adobe Creative Suite
5 1 (0.29%) Adobe Premiere
5 1 (0.29%) AutoCAD
5 1 (0.29%) MS Visio
Business Applications
1 3 (0.88%) Dynamics CRM
1 3 (0.88%) SAP S/4HANA
2 2 (0.59%) ION MarketView
2 2 (0.59%) Loan IQ
2 2 (0.59%) Oracle Assets
2 2 (0.59%) Oracle Cash Management
2 2 (0.59%) Oracle Payables
2 2 (0.59%) Oracle Procure-to-Pay
2 2 (0.59%) Oracle Receivables
2 2 (0.59%) Remedy ITSM
3 1 (0.29%) Demantra
3 1 (0.29%) Salesforce CRM
3 1 (0.29%) SAP CO
3 1 (0.29%) SAP FI
3 1 (0.29%) SAP FI/CO
Cloud Services
1 100 (29.33%) Microsoft 365
2 48 (14.08%) Azure
3 30 (8.80%) Entra ID
4 8 (2.35%) Dynamics 365
5 7 (2.05%) Power Platform
6 5 (1.47%) AWS
6 5 (1.47%) Power Automate
6 5 (1.47%) SaaS
7 3 (0.88%) Azure DevOps
7 3 (0.88%) GCP
7 3 (0.88%) Google Workspace
7 3 (0.88%) Slack
8 2 (0.59%) Adobe Creative Cloud
8 2 (0.59%) Microsoft Copilot
8 2 (0.59%) OneDrive
8 2 (0.59%) PowerApps
9 1 (0.29%) AWS Lambda
9 1 (0.29%) Mimecast
9 1 (0.29%) Serverless
9 1 (0.29%) Snowflake
Communications & Networking
1 31 (9.09%) Wi-Fi
2 16 (4.69%) LAN
3 13 (3.81%) VPN
4 11 (3.23%) WAN
5 9 (2.64%) DHCP
5 9 (2.64%) DNS
5 9 (2.64%) Wireless
6 7 (2.05%) TCP/IP
7 6 (1.76%) Firewall
7 6 (1.76%) VLAN
8 4 (1.17%) Structured Cabling
9 3 (0.88%) PABX
10 2 (0.59%) FTP
10 2 (0.59%) Remote Desktop
10 2 (0.59%) RS-232
10 2 (0.59%) X.400
11 1 (0.29%) HTTP
11 1 (0.29%) NetScaler
11 1 (0.29%) Skype
11 1 (0.29%) VoIP
Database & Business Intelligence
1 7 (2.05%) Oracle Database
1 7 (2.05%) Oracle Reports
2 4 (1.17%) SQL Server
3 3 (0.88%) Data Mart
3 3 (0.88%) Tableau
4 2 (0.59%) Amazon Redshift
4 2 (0.59%) MySQL
4 2 (0.59%) Oracle BI Publisher
4 2 (0.59%) Power BI
5 1 (0.29%) Data Warehouse
5 1 (0.29%) GIS
5 1 (0.29%) MS Access
5 1 (0.29%) PostgreSQL
5 1 (0.29%) Qlik Sense
5 1 (0.29%) QlikView
Development Applications
1 13 (3.81%) JIRA
2 1 (0.29%) Git
2 1 (0.29%) Postman
2 1 (0.29%) SoapUI
2 1 (0.29%) Subversion
2 1 (0.29%) Tricentis qTest
General
1 108 (31.67%) Social Skills
2 48 (14.08%) Analytical Skills
3 28 (8.21%) Public Sector
4 26 (7.62%) Finance
5 16 (4.69%) Manufacturing
6 13 (3.81%) Retail
7 12 (3.52%) Inclusion and Diversity
8 11 (3.23%) Banking
9 9 (2.64%) Law
9 9 (2.64%) Telecoms
10 6 (1.76%) Organisational Skills
11 5 (1.47%) Documentation Skills
11 5 (1.47%) Legal
12 4 (1.17%) General Ledger
12 4 (1.17%) Marketing
13 3 (0.88%) Investment Banking
13 3 (0.88%) Local Government
13 3 (0.88%) Military
13 3 (0.88%) Multimedia
14 2 (0.59%) Financial Institution
Libraries, Frameworks & Software Standards
1 3 (0.88%) XML
2 2 (0.59%) CSS
2 2 (0.59%) JSON
2 2 (0.59%) LAMP
2 2 (0.59%) Oracle Fusion
2 2 (0.59%) Web Services
3 1 (0.29%) HTML
3 1 (0.29%) HTML5
3 1 (0.29%) REST
3 1 (0.29%) SAP Fiori
3 1 (0.29%) SOAP
Miscellaneous
1 39 (11.44%) Onboarding
2 30 (8.80%) Management Information System
3 18 (5.28%) Self-Motivation
4 10 (2.93%) NHS
5 8 (2.35%) Smartphone
6 7 (2.05%) CMDB
6 7 (2.05%) Driving Licence
7 5 (1.47%) Data Centre
7 5 (1.47%) Video Conferencing
8 4 (1.17%) Fixed Income
8 4 (1.17%) FMCG
8 4 (1.17%) Hedge funds
9 3 (0.88%) Enterprise Software
10 2 (0.59%) Derivative
10 2 (0.59%) Foreign Exchange (FX)
10 2 (0.59%) Housing Association
10 2 (0.59%) iPhone
10 2 (0.59%) OTC Derivatives
10 2 (0.59%) Public Cloud
10 2 (0.59%) Virtual Team
Operating Systems
1 154 (45.16%) Windows
2 46 (13.49%) Windows 10
3 26 (7.62%) Windows Server
4 17 (4.99%) Windows Server 2003
5 15 (4.40%) Windows Server 2016
6 13 (3.81%) Linux
7 12 (3.52%) Windows 7
8 9 (2.64%) Android
8 9 (2.64%) Unix
9 7 (2.05%) AIX
10 6 (1.76%) Apple iOS
11 5 (1.47%) Windows Server 2012
12 3 (0.88%) Mac OS
12 3 (0.88%) Windows Server 2019
Processes & Methodologies
1 89 (26.10%) Customer Service
2 71 (20.82%) Problem-Solving
3 53 (15.54%) ITIL
4 33 (9.68%) Incident Management
5 24 (7.04%) Asset Management
5 24 (7.04%) ITSM
6 23 (6.74%) Service Management
7 21 (6.16%) Service Delivery
8 18 (5.28%) Data Analysis
9 17 (4.99%) Proactive Monitoring
10 15 (4.40%) Decision-Making
10 15 (4.40%) Knowledge Management
10 15 (4.40%) Mobile Device Management
10 15 (4.40%) Process Improvement
11 14 (4.11%) Continuous Improvement
12 13 (3.81%) Problem Management
12 13 (3.81%) Risk Management
13 12 (3.52%) Root Cause Analysis
13 12 (3.52%) Stakeholder Engagement
13 12 (3.52%) Time Management
Programming Languages
1 22 (6.45%) SQL
2 7 (2.05%) Shell Script
3 6 (1.76%) Java
3 6 (1.76%) PowerShell
4 4 (1.17%) JavaScript
4 4 (1.17%) Python
5 3 (0.88%) Bash
5 3 (0.88%) C#
5 3 (0.88%) Groovy
5 3 (0.88%) PL/SQL
6 2 (0.59%) Perl
6 2 (0.59%) PHP
7 1 (0.29%) C
7 1 (0.29%) C++
7 1 (0.29%) T-SQL
Qualifications
1 32 (9.38%) Degree
2 31 (9.09%) Security Cleared
3 27 (7.92%) SC Cleared
4 16 (4.69%) Microsoft Certification
5 10 (2.93%) A+ Certification
5 10 (2.93%) MCSE
5 10 (2.93%) Microsoft Certified Professional
6 7 (2.05%) Computer Science Degree
7 6 (1.76%) HNC
7 6 (1.76%) HND
8 5 (1.47%) DV Cleared
8 5 (1.47%) Network+ Certification
9 4 (1.17%) ECDL
9 4 (1.17%) ITIL Certification
10 1 (0.29%) BPSS Clearance
10 1 (0.29%) CEH
10 1 (0.29%) CISM
10 1 (0.29%) CISSP
10 1 (0.29%) ITIL Foundation Certificate
10 1 (0.29%) PMI Certification
Quality Assurance & Compliance
1 16 (4.69%) SLA
2 6 (1.76%) PMO
3 5 (1.47%) NIST
4 4 (1.17%) ISO/IEC 27001
5 3 (0.88%) Actionable Recommendations
5 3 (0.88%) GDPR
6 2 (0.59%) PCI DSS
7 1 (0.29%) Cyber Essentials
7 1 (0.29%) GRC
7 1 (0.29%) HIPAA
7 1 (0.29%) QA
System Software
1 90 (26.39%) Active Directory
2 4 (1.17%) Hyper-V
2 4 (1.17%) VMware Infrastructure
3 1 (0.29%) BitLocker
3 1 (0.29%) Firmware
3 1 (0.29%) Virtual Desktop
3 1 (0.29%) XenApp
3 1 (0.29%) XenDesktop
Systems Management
1 14 (4.11%) Microsoft Intune
2 5 (1.47%) Control-M
3 4 (1.17%) Jamf Pro
3 4 (1.17%) SCCM
4 2 (0.59%) Ansible
5 1 (0.29%) ITRS Geneos
5 1 (0.29%) Kibana
Vendors
1 109 (31.96%) Microsoft
2 22 (6.45%) Apple
2 22 (6.45%) ServiceNow
3 17 (4.99%) Oracle
4 16 (4.69%) HP
5 15 (4.40%) MobileIron
6 9 (2.64%) Citrix
7 8 (2.35%) Avaya
7 8 (2.35%) Meraki
7 8 (2.35%) Mitel
8 7 (2.05%) IBM
8 7 (2.05%) Salesforce
8 7 (2.05%) SAP
9 6 (1.76%) Cisco
9 6 (1.76%) Murex
10 5 (1.47%) Google
11 4 (1.17%) Reuters
11 4 (1.17%) VMware
12 3 (0.88%) Bloomberg
12 3 (0.88%) SolarWinds