Support Analyst Contract Job Trends

Support Analyst
UK

The median Support Analyst daily rate in the UK is £250, according to job vacancies posted in the 6 months leading up to 20 August 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
20 Aug 2026
Same period 2025 Same period 2024
Rank 385 216 341
Rank change year-on-year -169 +125 -70
Contract jobs requiring a Support Analyst 298 406 231
As % of all contract jobs in the UK 0.56% 1.24% 0.60%
As % of the Job Titles category 0.60% 1.36% 0.64%
Number of daily rates quoted 122 189 157
10th Percentile £157 £169 £147
25th Percentile £194 £213 £180
Median daily rate (50th Percentile) £250 £300 £225
Median % change year-on-year -16.67% +33.33% -26.23%
75th Percentile £375 £431 £400
90th Percentile £438 £510 £500
UK excluding London median daily rate £233 £263 £190
% change year-on-year -11.43% +38.16% -5.00%
Number of hourly rates quoted 66 83 19
10th Percentile £15.56 £17.48 £10.95
25th Percentile £15.93 £22.01 £17.59
Median hourly rate £17.73 £23.00 £21.00
Median % change year-on-year -22.93% +9.52% -1.45%
75th Percentile £22.50 £31.00 £21.50
90th Percentile £27.88 £33.60 £25.06
UK excluding London median hourly rate £17.73 £22.14 £18.32
% change year-on-year -19.94% +20.84% -13.65%

All Contract IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 49,489 29,958 36,053
% of contract IT jobs with a recognized job title 92.49% 91.24% 92.97%
Number of daily rates quoted 29,683 18,934 23,125
10th Percentile £325 £280 £300
25th Percentile £425 £400 £413
Median daily rate (50th Percentile) £525 £500 £525
Median % change year-on-year +5.00% -4.76% -1.87%
75th Percentile £625 £620 £638
90th Percentile £730 £725 £750
UK excluding London median daily rate £500 £475 £500
% change year-on-year +5.26% -5.00% -
Number of hourly rates quoted 3,498 1,546 1,979
10th Percentile £15.00 £13.63 £14.16
25th Percentile £20.62 £17.30 £20.00
Median hourly rate £41.74 £25.15 £43.00
Median % change year-on-year +65.94% -41.51% +2.38%
75th Percentile £67.84 £53.99 £65.00
90th Percentile £80.00 £72.50 £75.00
UK excluding London median hourly rate £42.50 £25.15 £43.90
% change year-on-year +68.99% -42.71% +17.07%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of contract IT job postings featuring 'Support Analyst' in the job title relative to all contract IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Daily Rate Trend

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK.

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Support Analyst over the 6 months to 20 August 2026.

Daily rate histogram for Support Analyst in the UK

Support Analyst
Hourly Rate Trend

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK.

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Analyst over the 6 months to 20 August 2026.

Hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 15 Contract Job Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 6 months to 20 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -172 270 £255 -12.07% 136
UK excluding London -121 199 £233 -11.43% 106
London -133 96 £310 -18.42% 43
Work from Home -80 72 £210 -44.74% 40
South East -52 50 £190 -27.62% 35
North of England -72 46 £300 +42.86% 35
North West -28 40 £300 +42.86% 20
East of England -13 29 £350 +104.68% 16
Midlands -63 28 £231 -11.90% 13
Scotland 0 20 £250 -46.81% 4
South West -59 20 £225 -19.06% 10
East Midlands -9 17 £150 +7.14% 5
West Midlands -70 11 £288 +9.52% 8
Wales -16 6 - - 1
Yorkshire -64 6 £313 +64.47% 10

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 20 August 2026, Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads featuring Support Analyst in the job title.

1 107 (35.91%) Microsoft
2 102 (34.23%) Windows
3 96 (32.21%) Microsoft 365
4 93 (31.21%) Problem-Solving
5 78 (26.17%) Customer Service
6 75 (25.17%) ITIL
7 65 (21.81%) Active Directory
8 46 (15.44%) Azure
8 46 (15.44%) Entra ID
9 42 (14.09%) ITSM
10 38 (12.75%) SharePoint
10 38 (12.75%) Windows 10
11 33 (11.07%) Degree
12 32 (10.74%) ServiceNow
13 31 (10.40%) Microsoft Office
14 29 (9.73%) Incident Management
14 29 (9.73%) SQL
15 27 (9.06%) Microsoft Intune
16 25 (8.39%) Service Management
17 23 (7.72%) Migration
18 22 (7.38%) Microsoft Excel
19 21 (7.05%) Microsoft Certification
19 21 (7.05%) Microsoft Exchange
19 21 (7.05%) Service Delivery
19 21 (7.05%) VPN
20 20 (6.71%) SaaS
21 19 (6.38%) Computer Science
21 19 (6.38%) Computer Science Degree
21 19 (6.38%) JIRA
21 19 (6.38%) Root Cause Analysis

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 38 (12.75%) SharePoint
2 21 (7.05%) Microsoft Exchange
3 6 (2.01%) CMS
4 4 (1.34%) Confluence
5 2 (0.67%) Apache
5 2 (0.67%) SAS
6 1 (0.34%) CICS
6 1 (0.34%) WebSphere
Applications
1 31 (10.40%) Microsoft Office
2 22 (7.38%) Microsoft Excel
3 11 (3.69%) Microsoft PowerPoint
4 8 (2.68%) AutoCAD
4 8 (2.68%) Revit
5 2 (0.67%) MS Visio
Business Applications
1 3 (1.01%) HFM
2 2 (0.67%) Remedy ITSM
2 2 (0.67%) Unit4 Business World
3 1 (0.34%) Dynamics CRM
3 1 (0.34%) Fidessa
3 1 (0.34%) Loan IQ
3 1 (0.34%) Markit EDM
3 1 (0.34%) Shopify
3 1 (0.34%) SunGard Martini
Cloud Services
1 96 (32.21%) Microsoft 365
2 46 (15.44%) Azure
2 46 (15.44%) Entra ID
3 20 (6.71%) SaaS
4 17 (5.70%) OneDrive
5 10 (3.36%) AWS
6 9 (3.02%) Power Platform
7 6 (2.01%) Microsoft Copilot
8 5 (1.68%) Dynamics 365
9 4 (1.34%) Power Automate
10 3 (1.01%) Datadog
10 3 (1.01%) IaaS
11 2 (0.67%) Amazon CloudWatch
11 2 (0.67%) Amazon S3
11 2 (0.67%) AWS Lambda
11 2 (0.67%) Azure Sentinel
11 2 (0.67%) Google Workspace
11 2 (0.67%) PowerApps
11 2 (0.67%) Serverless
11 2 (0.67%) Snowflake
Communications & Networking
1 21 (7.05%) VPN
2 19 (6.38%) Wi-Fi
3 16 (5.37%) DHCP
3 16 (5.37%) DNS
4 14 (4.70%) TCP/IP
5 8 (2.68%) PSTN
6 7 (2.35%) LAN
6 7 (2.35%) Wireless
7 5 (1.68%) Firewall
8 3 (1.01%) IP Telephony
8 3 (1.01%) Network Security
8 3 (1.01%) Remote Desktop
8 3 (1.01%) VoIP
8 3 (1.01%) WinSCP
9 2 (0.67%) FTP
9 2 (0.67%) Internet
10 1 (0.34%) FIX Connectivity
10 1 (0.34%) Kerberos
10 1 (0.34%) Skype
10 1 (0.34%) WAN
Database & Business Intelligence
1 11 (3.69%) SQL Server
2 6 (2.01%) Power BI
3 3 (1.01%) Relational Database
4 2 (0.67%) Amazon Redshift
4 2 (0.67%) MySQL
4 2 (0.67%) Power Query
4 2 (0.67%) PowerPivot
5 1 (0.34%) Data Mart
5 1 (0.34%) Db2
5 1 (0.34%) GIS
5 1 (0.34%) KDB
5 1 (0.34%) MS Access
Development Applications
1 19 (6.38%) JIRA
2 3 (1.01%) Git
2 3 (1.01%) Oracle Forms
3 1 (0.34%) Subversion
3 1 (0.34%) Visual Studio
General
1 126 (42.28%) Social Skills
2 49 (16.44%) Finance
3 37 (12.42%) Analytical Skills
4 17 (5.70%) Telecoms
5 15 (5.03%) Banking
5 15 (5.03%) Law
6 13 (4.36%) Manufacturing
6 13 (4.36%) Organisational Skills
7 10 (3.36%) Public Sector
7 10 (3.36%) Retail
8 6 (2.01%) Documentation Skills
8 6 (2.01%) Front Office
8 6 (2.01%) Inclusion and Diversity
9 4 (1.34%) Legal
10 3 (1.01%) Investment Banking
11 2 (0.67%) Automotive
11 2 (0.67%) Back Office
11 2 (0.67%) Financial Institution
12 1 (0.34%) Japanese Language
12 1 (0.34%) Marketing
Libraries, Frameworks & Software Standards
1 9 (3.02%) .NET
2 3 (1.01%) ASP.NET
2 3 (1.01%) Oracle Fusion
2 3 (1.01%) Software Packaging
3 2 (0.67%) FIX Protocol
3 2 (0.67%) HTML
3 2 (0.67%) LAMP
4 1 (0.34%) HTML5
4 1 (0.34%) JSON
4 1 (0.34%) LDAP
4 1 (0.34%) Web Services
4 1 (0.34%) WebSphere MQ
Miscellaneous
1 37 (12.42%) Onboarding
2 17 (5.70%) Video Conferencing
3 12 (4.03%) Enterprise Software
4 9 (3.02%) Driving Licence
4 9 (3.02%) FMCG
5 8 (2.68%) Management Information System
6 4 (1.34%) iPhone
6 4 (1.34%) Self-Motivation
7 2 (0.67%) Credit Risk
7 2 (0.67%) Fixed Income
7 2 (0.67%) Housing Association
7 2 (0.67%) Legacy Systems
7 2 (0.67%) Low-Code
7 2 (0.67%) PMI
8 1 (0.34%) CCTV
8 1 (0.34%) Data Protection Act
8 1 (0.34%) Derivative
8 1 (0.34%) Equities
8 1 (0.34%) Grid Computing
8 1 (0.34%) Smartphone
Operating Systems
1 102 (34.23%) Windows
2 38 (12.75%) Windows 10
3 13 (4.36%) Linux
4 10 (3.36%) Android
5 9 (3.02%) Mac OS
5 9 (3.02%) Windows Server
6 7 (2.35%) Unix
7 6 (2.01%) Apple iOS
8 3 (1.01%) Windows Server 2019
9 1 (0.34%) zOS
Processes & Methodologies
1 93 (31.21%) Problem-Solving
2 78 (26.17%) Customer Service
3 75 (25.17%) ITIL
4 42 (14.09%) ITSM
5 29 (9.73%) Incident Management
6 25 (8.39%) Service Management
7 23 (7.72%) Migration
8 21 (7.05%) Service Delivery
9 19 (6.38%) Computer Science
9 19 (6.38%) Root Cause Analysis
10 18 (6.04%) Stakeholder Management
11 16 (5.37%) Continuous Improvement
11 16 (5.37%) CRM
11 16 (5.37%) Data Migration
11 16 (5.37%) Validation
12 14 (4.70%) Knowledge Management
13 13 (4.36%) Data Management
14 12 (4.03%) Change Management
14 12 (4.03%) Digital Transformation Programme
15 11 (3.69%) Knowledge Transfer
Programming Languages
1 29 (9.73%) SQL
2 11 (3.69%) PowerShell
3 7 (2.35%) Python
4 5 (1.68%) C#
4 5 (1.68%) Java
4 5 (1.68%) VBScript
5 4 (1.34%) Shell Script
6 3 (1.01%) PL/SQL
7 2 (0.67%) C++
7 2 (0.67%) Perl
7 2 (0.67%) PHP
8 1 (0.34%) C
8 1 (0.34%) COBOL
8 1 (0.34%) Groovy
8 1 (0.34%) JavaScript
8 1 (0.34%) JCL
8 1 (0.34%) T-SQL
Qualifications
1 33 (11.07%) Degree
2 21 (7.05%) Microsoft Certification
3 19 (6.38%) Computer Science Degree
4 16 (5.37%) SC Cleared
4 16 (5.37%) Security Cleared
5 13 (4.36%) A+ Certification
5 13 (4.36%) Network+ Certification
6 4 (1.34%) DV Cleared
7 2 (0.67%) DBS Check
7 2 (0.67%) PMI Certification
8 1 (0.34%) ITIL Foundation Certificate
8 1 (0.34%) MCSA
Quality Assurance & Compliance
1 10 (3.36%) SLA
2 7 (2.35%) PMO
3 2 (0.67%) Data Quality
3 2 (0.67%) QA
4 1 (0.34%) P3O
System Software
1 65 (21.81%) Active Directory
2 6 (2.01%) Virtual Desktop
3 2 (0.67%) VMware Infrastructure
4 1 (0.34%) BitLocker
4 1 (0.34%) Firmware
Systems Management
1 27 (9.06%) Microsoft Intune
2 9 (3.02%) SCCM
3 3 (1.01%) Control-M
4 2 (0.67%) Grafana
4 2 (0.67%) Jamf Pro
5 1 (0.34%) AirWatch
5 1 (0.34%) Dell DRAC
5 1 (0.34%) MobiControl
5 1 (0.34%) Single Sign-On
5 1 (0.34%) vCenter Server
Vendors
1 107 (35.91%) Microsoft
2 32 (10.74%) ServiceNow
3 15 (5.03%) Meraki
4 12 (4.03%) Oracle
5 11 (3.69%) Adobe
6 10 (3.36%) Avaya
6 10 (3.36%) Mitel
6 10 (3.36%) Salesforce
7 8 (2.68%) Autodesk
7 8 (2.68%) Conga
7 8 (2.68%) DocuSign
7 8 (2.68%) MuleSoft
8 6 (2.01%) Bloomberg
8 6 (2.01%) Cisco
8 6 (2.01%) HP
8 6 (2.01%) SAP
9 5 (1.68%) Bomgar
9 5 (1.68%) Dell
9 5 (1.68%) Splunk
10 4 (1.34%) McAfee