The median contractor rate for a Support Analyst was £220 per day in advertised job vacancies during the 3 months to 29 March 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Analyst
UK
3 months to
29 Mar 2017
Same period 2016 Same period 2015
Rank 197 168 111
Rank change year-on-year -29 -57  
Contract jobs requiring a Support Analyst 595 801 1008
As % of all contract IT jobs advertised in the UK 1.32% 1.49% 1.89%
As % of the Job Titles category 1.39% 1.56% 1.99%
Number of daily rates quoted 334 462 565
Median daily rate £220 £275 £230
Median daily rate % change year-on-year -20.00% +19.56%  
90% offered a daily rate of more than £125 £133 £125
10% offered a daily rate of more than £400 £450 £475
UK excluding London median daily rate £200 £243 £218
% change year-on-year -17.52% +11.49%  
Number of hourly rates quoted 61 102 153
Median hourly rate £15.00 £15.00 £15.00
90% offered a hourly rate of more than £11.00 £11.50 £11.00
10% offered a hourly rate of more than £22.34 £26.45 £26.40
UK excluding London median hourly rate £14.75 £15.00 £14.19
% change year-on-year -1.66% +5.72%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 42875 51263 50687
As % of all contract IT job vacancies advertised in the UK 94.79% 95.24% 94.83%
Number of daily rates quoted 27839 33245 30600
Median daily rate £425 £425 £400
Median daily rate % change year-on-year - +6.25%  
90% offered a daily rate of more than £260 £260 £238
10% offered a daily rate of more than £600 £600 £555
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.22% +3.33%  
Number of hourly rates quoted 1489 1590 2025
Median hourly rate £18.00 £18.75 £17.50
Median hourly rate % change year-on-year -4.00% +7.14%  
90% offered a hourly rate of more than £11.30 £11.30 £11.00
10% offered a hourly rate of more than £47.50 £47.83 £42.50
UK excluding London median hourly rate £17.50 £19.50 £17.00
% change year-on-year -10.25% +14.70%  

Support Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured Support Analyst in the job title.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Analyst.

Contractor daily rate trend for Support Analyst in the UK

Support Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Support Analyst over the 3 months to 29 March 2017.

Contractor daily rate histogram for Support Analyst in the UK

Support Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Analyst.

Contractor hourly rate trend for Support Analyst in the UK

Support Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Support Analyst over the 3 months to 29 March 2017.

Contractor hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 3 months to 29 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -27 551 £225 -18.18% 227
London -11 252 £300 -7.69% 59
South East -45 96 £175 -12.50% 72
East of England -43 41 £200 -33.33% 11
East Midlands +16 40 £165 -30.52% 5
South West +12 40 £213 +3.65% 15
City of London -31 35 £350 -15.20% 19
Hampshire +8 32 £255 +58.13% 13
North West +15 29 £220 -2.22% 21
West Midlands +8 24 £120 -55.14% 21
Derbyshire +10 22 £145 -44.76% 1
Yorkshire -5 22 £183 -38.13% 21
Manchester +10 20 £225 - 12
Scotland +27 16 £135 -25.00% 5
Oxfordshire -16 16 £145 -42.00% 16
Derby +3 14 £135 -50.90%
Hertfordshire -14 13 £200 -20.00% 5
West Yorkshire -5 12 £200 +14.28% 13
Buckinghamshire -14 12 £203 -33.71% 8
Berkshire +22 11 £120 -44.18% 15
Northamptonshire +7 11 £306 +49.39% 1
Bristol +6 11 £181 -13.69% 10
Milton Keynes -7 11 £203 -47.61% 3
Surrey -17 11 £288 +4.54% 15
Essex -28 11 £196 -34.55% 2
Wiltshire +10 10 £213 -15.84% 2
Northampton +9 10 £306 +49.39%
Cambridgeshire -9 10 £140 -56.25% 3
Oxford -11 10 £150 -25.00% 6
Coventry +8 9 £120 -46.66% 8

Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 29 March 2017, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Support Analyst in the job title.

1 603 (49.14%) Windows
2 424 (34.56%) Microsoft
3 341 (27.79%) Active Directory
4 285 (23.23%) MS Office
5 274 (22.33%) ITIL
6 265 (21.60%) SQL
7 259 (21.11%) Finance
8 241 (19.64%) Windows 7
9 197 (16.06%) MS Excel
10 141 (11.49%) Linux
11 138 (11.25%) Windows Server
12 136 (11.08%) SQL Server
13 135 (11.00%) Citrix
14 129 (10.51%) Unix
15 113 (9.21%) Oracle
16 112 (9.13%) VMware
17 105 (8.56%) SLA
17 105 (8.56%) MS Exchange
18 100 (8.15%) Banking
19 97 (7.91%) Analytical Skills
20 95 (7.74%) Windows Server 2008
21 94 (7.66%) Cisco
22 90 (7.33%) Service Management
23 88 (7.17%) TCP/IP
24 85 (6.93%) SCCM
25 72 (5.87%) PowerShell
25 72 (5.87%) Change Management
26 68 (5.54%) Windows Server 2012
27 67 (5.46%) VMware Infrastructure
28 66 (5.38%) Security Cleared

Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 105 (8.56%) MS Exchange
2 59 (4.81%) SharePoint
3 52 (4.24%) Exchange Server 2010
3 52 (4.24%) IIS
4 42 (3.42%) Blackberry Enterprise Server
5 41 (3.34%) WebSphere
6 29 (2.36%) Skype for Business
7 23 (1.87%) Exchange Server 2013
8 21 (1.71%) IBM Notes
9 15 (1.22%) Exchange Server 2007
10 14 (1.14%) BizTalk Server
10 14 (1.14%) Tomcat
11 13 (1.06%) WebLogic
12 9 (0.73%) Apache
13 8 (0.65%) Confluence
13 8 (0.65%) Exchange Server 2003
13 8 (0.65%) JBoss
14 7 (0.57%) CMS
14 7 (0.57%) Oracle Workflow
15 6 (0.49%) Oracle Application Server
Applications
1 285 (23.23%) MS Office
2 197 (16.06%) MS Excel
3 45 (3.67%) MS PowerPoint
4 15 (1.22%) MS Project
5 10 (0.81%) MS Visio
6 2 (0.16%) Acrobat
6 2 (0.16%) Autodesk Flame
6 2 (0.16%) Maya
6 2 (0.16%) NUKE
6 2 (0.16%) Spreadsheet
Business Applications
1 22 (1.79%) Dynamics CRM
2 16 (1.30%) Oracle 11i
3 13 (1.06%) Oracle Applications
4 8 (0.65%) Remedy ITSM
5 7 (0.57%) Minerva
6 6 (0.49%) Demantra
6 6 (0.49%) Dynamics GP
6 6 (0.49%) SimCorp Dimension
6 6 (0.49%) SnowdropKCS
7 5 (0.41%) Dynamics AX
8 4 (0.33%) ION MarketView
8 4 (0.33%) Northgate Housing
8 4 (0.33%) Summit
9 3 (0.24%) Dynamics NAV
9 3 (0.24%) Global One
9 3 (0.24%) HiPortfolio
9 3 (0.24%) Lorenzo
9 3 (0.24%) Oracle EBS
9 3 (0.24%) thinkFolio
9 3 (0.24%) Workday HCM
Cloud Services
1 63 (5.13%) Office 365
2 23 (1.87%) SaaS
3 19 (1.55%) IaaS
3 19 (1.55%) PaaS
4 15 (1.22%) Microsoft Azure
5 6 (0.49%) Amazon AWS
5 6 (0.49%) GitHub
6 4 (0.33%) G Suite
6 4 (0.33%) Google Play
6 4 (0.33%) Mimecast
6 4 (0.33%) OneDrive
7 1 (0.081%) Azure Active Directory
7 1 (0.081%) Cloud Computing
7 1 (0.081%) Google Drive
7 1 (0.081%) SuccessFactors
7 1 (0.081%) Taleo
7 1 (0.081%) Yammer
Communications & Networking
1 88 (7.17%) TCP/IP
2 64 (5.22%) LAN
3 52 (4.24%) VPN
4 48 (3.91%) WAN
5 45 (3.67%) DNS
6 44 (3.59%) Firewall
7 43 (3.50%) DHCP
8 37 (3.02%) Wireless
9 30 (2.44%) SAN
9 30 (2.44%) VoIP
10 24 (1.96%) Internet
11 12 (0.98%) Skype
12 11 (0.90%) OSPF
13 10 (0.81%) Wi-Fi
14 9 (0.73%) BGP
14 9 (0.73%) IP Telephony
15 8 (0.65%) iSCSI
15 8 (0.65%) Network Security
15 8 (0.65%) Unified Communications
16 7 (0.57%) Cisco IOS
Database & Business Intelligence
1 136 (11.08%) SQL Server
2 54 (4.40%) Oracle Database
3 36 (2.93%) Relational Database
4 32 (2.61%) SQL Server Reporting Services
5 31 (2.53%) Oracle Database 10g
6 27 (2.20%) SQL Server Integration Services
7 25 (2.04%) SQL Server 2005
7 25 (2.04%) SQL Server 2012
8 21 (1.71%) Data Warehouse
9 20 (1.63%) Oracle Reports
10 14 (1.14%) Data Mart
10 14 (1.14%) SQL Server 2008
11 13 (1.06%) Crystal Reports
12 10 (0.81%) BusinessObjects
12 10 (0.81%) SQL Server Analysis Services
13 7 (0.57%) Oracle BI Publisher
13 7 (0.57%) Oracle Database 11g
13 7 (0.57%) Oracle9i Database
13 7 (0.57%) SQL Server 2014
14 6 (0.49%) QlikView
Development Applications
1 31 (2.53%) JIRA
2 13 (1.06%) Team Foundation Server
3 10 (0.81%) Oracle Forms
3 10 (0.81%) Visual Studio
4 7 (0.57%) Jenkins
4 7 (0.57%) Subversion
4 7 (0.57%) TeamCity
5 5 (0.41%) Ant
5 5 (0.41%) Toad
6 4 (0.33%) JDeveloper
6 4 (0.33%) SQL Server Management Studio (SSMS)
7 3 (0.24%) Atlassian Bamboo
7 3 (0.24%) Sonatype Nexus
8 1 (0.081%) Bugzilla
8 1 (0.081%) Eclipse
8 1 (0.081%) StarTeam
General
1 259 (21.11%) Finance
2 100 (8.15%) Banking
3 62 (5.05%) Front Office
4 52 (4.24%) Retail
5 39 (3.18%) Legal
6 37 (3.02%) Manufacturing
7 32 (2.61%) Back Office
8 29 (2.36%) Investment Banking
9 23 (1.87%) Advertising
9 23 (1.87%) Telecoms
10 21 (1.71%) Law
11 13 (1.06%) Publishing
12 12 (0.98%) Financial Institution
13 8 (0.65%) International Banking
13 8 (0.65%) Marketing
14 7 (0.57%) French Language
15 6 (0.49%) Local Government
16 5 (0.41%) German Language
17 4 (0.33%) Pharmaceutical
17 4 (0.33%) Retail Banking
Libraries, Frameworks & Software Standards
1 38 (3.10%) .NET
2 31 (2.53%) XML
3 22 (1.79%) FIX Protocol
4 20 (1.63%) Web Services
5 17 (1.39%) Middleware
6 14 (1.14%) Murex MxML
7 13 (1.06%) XSLT
8 10 (0.81%) .NET Framework
9 8 (0.65%) ASP.NET
9 8 (0.65%) SAML
10 6 (0.49%) Software Packaging
11 5 (0.41%) HTML
11 5 (0.41%) IBM Integration Bus
11 5 (0.41%) WCF
11 5 (0.41%) WPF
11 5 (0.41%) XMPP
12 4 (0.33%) 802.1X
12 4 (0.33%) Java SE
12 4 (0.33%) jQuery
12 4 (0.33%) Spring
Miscellaneous
1 97 (7.91%) Analytical Skills
2 62 (5.05%) Blackberry
3 39 (3.18%) Foreign Exchange (FX)
4 35 (2.85%) Equities
5 34 (2.77%) Derivative
6 33 (2.69%) Fixed Income
7 31 (2.53%) Data Centre
7 31 (2.53%) Management Information System
7 31 (2.53%) SWIFT
8 30 (2.44%) Smartphone
9 29 (2.36%) iPad
10 22 (1.79%) iPhone
11 21 (1.71%) NHS
12 20 (1.63%) Computer Science
12 20 (1.63%) Video Conferencing
13 15 (1.22%) Interest Rate Derivative
14 12 (0.98%) Clustering
15 10 (0.81%) CMDB
15 10 (0.81%) Market Risk
15 10 (0.81%) Tandem
Operating Systems
1 603 (49.14%) Windows
2 241 (19.64%) Windows 7
3 141 (11.49%) Linux
4 138 (11.25%) Windows Server
5 129 (10.51%) Unix
6 95 (7.74%) Windows Server 2008
7 68 (5.54%) Windows Server 2012
8 66 (5.38%) Windows 10
9 63 (5.13%) Windows XP
10 56 (4.56%) Windows 8
11 45 (3.67%) Windows Server 2003
12 29 (2.36%) Android
13 26 (2.12%) AIX
13 26 (2.12%) Apple iOS
13 26 (2.12%) Mac OS X
14 21 (1.71%) Windows 2000
15 11 (0.90%) Red Hat Enterprise Linux
15 11 (0.90%) Solaris
16 10 (0.81%) HPUX
17 9 (0.73%) Windows Mobile
Processes & Methodologies
1 274 (22.33%) ITIL
2 90 (7.33%) Service Management
3 72 (5.87%) Change Management
4 65 (5.30%) Incident Management
5 60 (4.89%) Problem Management
6 55 (4.48%) Migration
7 43 (3.50%) Release Management
8 41 (3.34%) Asset Management
9 34 (2.77%) CRM
10 33 (2.69%) Business Intelligence
10 33 (2.69%) ITIL V3
11 32 (2.61%) ITSM
11 32 (2.61%) Service Delivery
12 29 (2.36%) Business Analysis
13 28 (2.28%) Agile Software Development
13 28 (2.28%) Change Control
13 28 (2.28%) Configuration Management
13 28 (2.28%) PRINCE2
14 27 (2.20%) Investment Management
15 26 (2.12%) Business Continuity
Programming Languages
1 265 (21.60%) SQL
2 72 (5.87%) PowerShell
3 44 (3.59%) C#
4 42 (3.42%) Perl
5 39 (3.18%) PL/SQL
6 32 (2.61%) Java
7 29 (2.36%) T-SQL
8 23 (1.87%) JavaScript
9 21 (1.71%) Python
9 21 (1.71%) VBScript
10 19 (1.55%) VBA
11 9 (0.73%) Bash Shell
12 8 (0.65%) R
13 7 (0.57%) C
13 7 (0.57%) Shell Script
13 7 (0.57%) VB
14 6 (0.49%) C++
15 5 (0.41%) Korn
16 3 (0.24%) VB.NET
17 2 (0.16%) PHP
Qualifications
1 66 (5.38%) Security Cleared
2 56 (4.56%) Microsoft Certification
3 54 (4.40%) ITIL Certification
4 52 (4.24%) Degree
5 37 (3.02%) MCP
6 33 (2.69%) SC Cleared
7 25 (2.04%) MCSE
8 20 (1.63%) CCNA
8 20 (1.63%) Cisco Certification
9 13 (1.06%) MCSA
10 12 (0.98%) A+ Certification
11 11 (0.90%) BPSS Clearance
11 11 (0.90%) MOS
12 9 (0.73%) CCNP
13 8 (0.65%) MCDST
14 7 (0.57%) DV Cleared
15 6 (0.49%) DBS Check
15 6 (0.49%) ECDL
15 6 (0.49%) ISEB
15 6 (0.49%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 105 (8.56%) SLA
2 29 (2.36%) PMO
3 22 (1.79%) Disclosure Scotland
4 7 (0.57%) ISO 9001
4 7 (0.57%) QA
4 7 (0.57%) SEPA
5 6 (0.49%) HL7
6 5 (0.41%) Data Quality
7 4 (0.33%) Dodd-Frank
8 3 (0.24%) ISO/IEC 27001
9 1 (0.081%) Cyber Essentials
9 1 (0.081%) GDPR
9 1 (0.081%) GxP
9 1 (0.081%) MiFID
9 1 (0.081%) Sarbanes-Oxley
System Software
1 341 (27.79%) Active Directory
2 67 (5.46%) VMware Infrastructure
3 31 (2.53%) XenApp
4 30 (2.44%) Hyper-V
5 26 (2.12%) vSphere
6 23 (1.87%) Virtual Desktop
7 15 (1.22%) XenDesktop
8 11 (0.90%) Microsoft App-V
8 11 (0.90%) Terminal Services
8 11 (0.90%) VMware ESXi
9 7 (0.57%) Virtual Servers
9 7 (0.57%) VMware ESX
10 6 (0.49%) Virtual Machines
11 5 (0.41%) Firmware
12 4 (0.33%) Microsoft Virtual Server
12 4 (0.33%) VMware Server
13 3 (0.24%) BitLocker
13 3 (0.24%) Oracle RAC
13 3 (0.24%) XenServer
14 2 (0.16%) Cronacle
Systems Management
1 85 (6.93%) SCCM
2 19 (1.55%) WSUS
3 17 (1.39%) SCOM
4 16 (1.30%) Control-M
5 13 (1.06%) Norton AntiVirus
6 9 (0.73%) Nagios
6 9 (0.73%) NetBackup
7 8 (0.65%) AirWatch
8 7 (0.57%) Symantec Enterprise Vault
9 6 (0.49%) Backup Exec
9 6 (0.49%) ITRS Geneos
9 6 (0.49%) Oracle Identity Management
9 6 (0.49%) Oracle Identity Manager
10 5 (0.41%) Dollar Universe
10 5 (0.41%) EdgeSight
10 5 (0.41%) Microsoft Intune
10 5 (0.41%) Tivoli Storage Manager
11 4 (0.33%) SafeCom
11 4 (0.33%) Symantec Endpoint Protection
12 3 (0.24%) SCOrch
Vendors
1 424 (34.56%) Microsoft
2 135 (11.00%) Citrix
3 113 (9.21%) Oracle
4 112 (9.13%) VMware
5 94 (7.66%) Cisco
6 36 (2.93%) HP
7 32 (2.61%) Murex
8 31 (2.53%) Sybase
9 29 (2.36%) Dell
10 27 (2.20%) Remedy
11 26 (2.12%) SAP
12 24 (1.96%) Symantec
13 23 (1.87%) Apple
13 23 (1.87%) Bloomberg
14 21 (1.71%) Google
14 21 (1.71%) Lotus
15 18 (1.47%) LANDesk
15 18 (1.47%) Reuters
16 17 (1.39%) IBM
17 16 (1.30%) SmartStream
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