Support Analyst Contract Job Trends

Support Analyst
UK

The median Support Analyst daily rate in the UK is £290, according to job vacancies posted in the 6 months leading up to 3 December 2025.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
3 Dec 2025
Same period 2024 Same period 2023
Rank 247 323 281
Rank change year-on-year +76 -42 +34
Contract jobs requiring a Support Analyst 399 234 374
As % of all contract jobs in the UK 1.10% 0.65% 0.83%
As % of the Job Titles category 1.21% 0.70% 0.89%
Number of daily rates quoted 179 123 259
10th Percentile £127 £163 £156
25th Percentile £171 £192 £200
Median daily rate (50th Percentile) £290 £250 £338
Median % change year-on-year +16.00% -25.93% +35.00%
75th Percentile £420 £425 £544
90th Percentile £495 £556 £643
UK excluding London median daily rate £183 £215 £219
% change year-on-year -15.12% -1.83% +3.06%
Number of hourly rates quoted 88 20 22
10th Percentile £13.50 £18.19 £15.25
25th Percentile £17.48 £20.88 £15.44
Median hourly rate £22.00 £24.50 £19.25
Median % change year-on-year -10.20% +27.27% -2.53%
75th Percentile £25.15 £30.17 £23.75
90th Percentile £31.00 £37.00 £24.98
UK excluding London median hourly rate £20.75 £24.50 £18.50
% change year-on-year -15.31% +32.43% +7.25%

All Contract IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 32,959 33,240 42,117
% of contract IT jobs with a recognized job title 90.98% 92.81% 93.49%
Number of daily rates quoted 20,905 20,226 28,386
10th Percentile £284 £300 £293
25th Percentile £402 £410 £413
Median daily rate (50th Percentile) £500 £525 £525
Median % change year-on-year -4.76% - -4.55%
75th Percentile £619 £638 £645
90th Percentile £725 £738 £743
UK excluding London median daily rate £475 £495 £500
% change year-on-year -4.04% -1.00% -
Number of hourly rates quoted 1,918 1,167 1,500
10th Percentile £14.25 £15.48 £15.24
25th Percentile £17.91 £20.75 £19.11
Median hourly rate £25.15 £35.00 £44.50
Median % change year-on-year -28.14% -21.35% +48.33%
75th Percentile £57.50 £64.50 £65.00
90th Percentile £71.47 £73.53 £77.50
UK excluding London median hourly rate £25.15 £32.50 £44.50
% change year-on-year -22.62% -26.97% +78.00%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of contract IT job postings featuring 'Support Analyst' in the job title relative to all contract IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Daily Rate Trend

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK.

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Support Analyst over the 6 months to 3 December 2025.

Daily rate histogram for Support Analyst in the UK

Support Analyst
Hourly Rate Trend

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK.

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Analyst over the 6 months to 3 December 2025.

Hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 17 Contract Job Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 6 months to 3 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +84 354 £290 +5.74% 170
UK excluding London +62 254 £183 -15.12% 163
London +19 127 £413 +22.22% 47
Work from Home +39 88 £313 -16.67% 56
North of England -14 62 £275 +26.62% 31
South East +32 54 £185 -22.84% 64
East of England +30 49 £171 +5.23% 10
North West -8 31 £369 +75.60% 15
Midlands -22 31 £145 -14.71% 30
South West +2 25 £275 - 12
West Midlands -18 20 £145 -19.44% 19
Northern Ireland +13 19 £158 +1.61% 2
Yorkshire -28 16 £290 +33.53% 11
North East +6 15 £106 - 5
Wales +6 11 £290 +52.63% 7
East Midlands -21 11 £140 -13.85% 9
Scotland -10 3 £260 +36.84% 9

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 3 December 2025, Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads featuring Support Analyst in the job title.

1 165 (41.35%) Microsoft
2 148 (37.09%) Windows
3 115 (28.82%) Active Directory
4 106 (26.57%) Problem-Solving
5 95 (23.81%) Customer Service
6 93 (23.31%) ITIL
7 91 (22.81%) Microsoft 365
8 66 (16.54%) Microsoft Office
9 64 (16.04%) Degree
10 60 (15.04%) ITSM
11 48 (12.03%) Azure
11 48 (12.03%) Windows 10
12 45 (11.28%) Security Cleared
13 44 (11.03%) Problem Management
13 44 (11.03%) Service Management
13 44 (11.03%) SQL
14 42 (10.53%) Information Security
14 42 (10.53%) SC Cleared
15 37 (9.27%) Service Delivery
16 36 (9.02%) SharePoint
17 33 (8.27%) Project Management
18 32 (8.02%) SLA
19 31 (7.77%) Microsoft Excel
20 29 (7.27%) Change Management
20 29 (7.27%) Microsoft Exchange
21 27 (6.77%) Asset Management
21 27 (6.77%) Oracle
21 27 (6.77%) SCCM
21 27 (6.77%) ServiceNow
22 26 (6.52%) TCP/IP

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 36 (9.02%) SharePoint
2 29 (7.27%) Microsoft Exchange
3 21 (5.26%) Skype for Business
4 13 (3.26%) Mattermost
5 7 (1.75%) Exchange Server 2013
6 5 (1.25%) Confluence
Applications
1 66 (16.54%) Microsoft Office
2 31 (7.77%) Microsoft Excel
3 22 (5.51%) Microsoft PowerPoint
4 9 (2.26%) MS Visio
5 3 (0.75%) Spreadsheet
6 2 (0.50%) Adobe Creative Suite
6 2 (0.50%) Adobe Premiere
6 2 (0.50%) Oracle Smart View
7 1 (0.25%) Microsoft Project
Business Applications
1 18 (4.51%) Remedy ITSM
2 9 (2.26%) Unit4 Business World
3 5 (1.25%) ION MarketView
4 4 (1.00%) Dynamics CRM
5 2 (0.50%) BondVision
5 2 (0.50%) Dynamics GP
5 2 (0.50%) SAP S/4HANA
6 1 (0.25%) assyst
6 1 (0.25%) Bloomberg TOMS
6 1 (0.25%) Dynamics AX
6 1 (0.25%) Salesforce CRM
6 1 (0.25%) SAP CO
6 1 (0.25%) SAP FI
6 1 (0.25%) SAP FI/CO
Cloud Services
1 91 (22.81%) Microsoft 365
2 48 (12.03%) Azure
3 21 (5.26%) OneDrive
4 20 (5.01%) Entra ID
5 14 (3.51%) Dynamics 365
6 9 (2.26%) AWS
7 4 (1.00%) GCP
8 2 (0.50%) Power Platform
8 2 (0.50%) Slack
8 2 (0.50%) WhatsApp
9 1 (0.25%) Amazon EC2
9 1 (0.25%) Amazon S3
9 1 (0.25%) Azure DevOps
9 1 (0.25%) ChatGPT
9 1 (0.25%) Microsoft Copilot
9 1 (0.25%) SaaS
9 1 (0.25%) Smartsheet
9 1 (0.25%) SuccessFactors
Communications & Networking
1 26 (6.52%) TCP/IP
2 24 (6.02%) LAN
3 23 (5.76%) Wi-Fi
4 21 (5.26%) Skype
5 20 (5.01%) DHCP
5 20 (5.01%) DNS
6 19 (4.76%) VPN
7 16 (4.01%) WAN
8 13 (3.26%) Wireless
9 11 (2.76%) Firewall
10 6 (1.50%) PABX
10 6 (1.50%) Structured Cabling
10 6 (1.50%) Unified Communications
11 5 (1.25%) IP Telephony
11 5 (1.25%) VLAN
12 4 (1.00%) Cisco IOS
12 4 (1.00%) PuTTY
12 4 (1.00%) WLAN
13 2 (0.50%) Broadband
13 2 (0.50%) VoIP
Database & Business Intelligence
1 14 (3.51%) Oracle Reports
2 11 (2.76%) Oracle Database
3 8 (2.01%) Relational Database
3 8 (2.01%) SQL Server
4 4 (1.00%) GIS
4 4 (1.00%) PostgreSQL
5 2 (0.50%) Power BI
6 1 (0.25%) MySQL
6 1 (0.25%) SQL Server Reporting Services
Development Applications
1 14 (3.51%) JIRA
2 1 (0.25%) Postman
2 1 (0.25%) SoapUI
General
1 149 (37.34%) Social Skills
2 84 (21.05%) Finance
3 77 (19.30%) Analytical Skills
4 24 (6.02%) Manufacturing
5 20 (5.01%) Banking
5 20 (5.01%) Public Sector
6 17 (4.26%) Inclusion and Diversity
7 16 (4.01%) Organisational Skills
8 14 (3.51%) Financial Institution
9 12 (3.01%) Investment Banking
9 12 (3.01%) Retail
10 10 (2.51%) Police
11 8 (2.01%) Local Government
11 8 (2.01%) Telecoms
12 6 (1.50%) Back Office
13 5 (1.25%) Front Office
14 3 (0.75%) Marketing
15 2 (0.50%) Electronics
15 2 (0.50%) Games
15 2 (0.50%) Multimedia
Libraries, Frameworks & Software Standards
1 3 (0.75%) Rendezvous
2 2 (0.50%) REST
3 1 (0.25%) .NET
3 1 (0.25%) .NET Framework
3 1 (0.25%) JSON
3 1 (0.25%) LAMP
3 1 (0.25%) SAP Fiori
3 1 (0.25%) SOAP
3 1 (0.25%) Web Services
3 1 (0.25%) XML
Miscellaneous
1 32 (8.02%) Management Information System
2 21 (5.26%) Driving Licence
3 17 (4.26%) NHS
3 17 (4.26%) Self-Motivation
4 15 (3.76%) CMDB
5 14 (3.51%) BYOD
5 14 (3.51%) Video Conferencing
6 13 (3.26%) Blackberry
6 13 (3.26%) iPad
6 13 (3.26%) iPhone
7 12 (3.01%) Onboarding
8 8 (2.01%) Smartphone
8 8 (2.01%) Virtual Team
9 7 (1.75%) Fixed Income
10 5 (1.25%) Analytical Mindset
10 5 (1.25%) Data Centre
10 5 (1.25%) Team-Oriented Environment
11 3 (0.75%) Data Protection Act
11 3 (0.75%) Foreign Exchange (FX)
12 2 (0.50%) Life Science
Operating Systems
1 148 (37.09%) Windows
2 48 (12.03%) Windows 10
3 25 (6.27%) Windows Server
4 17 (4.26%) Linux
5 16 (4.01%) Windows 7
5 16 (4.01%) Windows Server 2003
6 15 (3.76%) Mac OS
7 13 (3.26%) Windows Server 2016
8 11 (2.76%) AIX
9 9 (2.26%) Android
10 5 (1.25%) Apple iOS
10 5 (1.25%) Unix
10 5 (1.25%) Windows Server 2012
11 1 (0.25%) Windows Server 2019
Processes & Methodologies
1 106 (26.57%) Problem-Solving
2 95 (23.81%) Customer Service
3 93 (23.31%) ITIL
4 60 (15.04%) ITSM
5 44 (11.03%) Problem Management
5 44 (11.03%) Service Management
6 42 (10.53%) Information Security
7 37 (9.27%) Service Delivery
8 33 (8.27%) Project Management
9 29 (7.27%) Change Management
10 27 (6.77%) Asset Management
11 25 (6.27%) Continuous Improvement
11 25 (6.27%) Incident Management
12 24 (6.02%) Cybersecurity
13 23 (5.76%) Mobile Device Management
13 23 (5.76%) Proactive Monitoring
14 22 (5.51%) Migration
15 20 (5.01%) Data Analysis
15 20 (5.01%) Decision-Making
16 19 (4.76%) Root Cause Analysis
Programming Languages
1 44 (11.03%) SQL
2 25 (6.27%) PowerShell
3 8 (2.01%) Python
4 1 (0.25%) Bash
4 1 (0.25%) C
4 1 (0.25%) X++
Qualifications
1 64 (16.04%) Degree
2 45 (11.28%) Security Cleared
3 42 (10.53%) SC Cleared
4 24 (6.02%) Microsoft Certification
5 21 (5.26%) ITIL Certification
6 16 (4.01%) HND
7 15 (3.76%) MCP
8 12 (3.01%) HNC
9 10 (2.51%) A+ Certification
9 10 (2.51%) MCSE
10 6 (1.50%) ECDL
11 5 (1.25%) Computer Science Degree
11 5 (1.25%) MCDST
12 4 (1.00%) CCNA
12 4 (1.00%) CCNP
12 4 (1.00%) Cisco Certification
12 4 (1.00%) ITIL Foundation Certificate
13 1 (0.25%) CEH
13 1 (0.25%) CISM
13 1 (0.25%) CISSP
Quality Assurance & Compliance
1 32 (8.02%) SLA
2 6 (1.50%) PMO
3 5 (1.25%) Cyber Essentials
3 5 (1.25%) NIST
4 4 (1.00%) GDPR
4 4 (1.00%) ISO/IEC 27001
5 1 (0.25%) HIPAA
5 1 (0.25%) PCI DSS
5 1 (0.25%) QA
System Software
1 115 (28.82%) Active Directory
2 5 (1.25%) BitLocker
2 5 (1.25%) Firmware
3 1 (0.25%) Hyper-V
3 1 (0.25%) Virtual Desktop
3 1 (0.25%) VMware Infrastructure
3 1 (0.25%) XenApp
3 1 (0.25%) XenDesktop
Systems Management
1 27 (6.77%) SCCM
2 21 (5.26%) HP SiteScope
2 21 (5.26%) Microsoft Intune
2 21 (5.26%) SCOM
3 4 (1.00%) Jamf Pro
4 3 (0.75%) Ansible
4 3 (0.75%) BladeLogic
4 3 (0.75%) ITRS Geneos
5 2 (0.50%) Systems Management Server (SMS)
6 1 (0.25%) Active Directory Federation Services
6 1 (0.25%) Kibana
Vendors
1 165 (41.35%) Microsoft
2 27 (6.77%) Oracle
2 27 (6.77%) ServiceNow
3 23 (5.76%) Apple
3 23 (5.76%) Splunk
4 22 (5.51%) Remedy
5 20 (5.01%) Cisco
5 20 (5.01%) HP
6 18 (4.51%) Citrix
7 16 (4.01%) MobileIron
8 8 (2.01%) Bloomberg
8 8 (2.01%) ION Trading
8 8 (2.01%) Reuters
9 7 (1.75%) McAfee
10 6 (1.50%) IBM
10 6 (1.50%) IFS
10 6 (1.50%) Mitel
10 6 (1.50%) SAP
11 5 (1.25%) Computacenter
11 5 (1.25%) iManage