Period
to 18 November 2017

The median contractor rate for a Support Analyst was £251 per day in advertised job vacancies during the 6 months to 18 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Analyst
UK
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 191 189 135
Rank change year-on-year -2 -54 -35
Contract jobs requiring a Support Analyst 1401 1475 2028
As % of all contract IT jobs advertised in the UK 1.37% 1.40% 1.77%
As % of the Job Titles category 1.45% 1.47% 1.86%
Number of daily rates quoted 834 885 1111
UK median daily rate £251 £225 £260
Median daily rate % change year-on-year +11.67% -13.46% +10.64%
10th Percentile £113 £114 £123
90th Percentile £500 £466 £488
UK excluding London median daily rate £200 £215 £260
% change year-on-year -6.98% -17.31% +22.35%
Number of hourly rates quoted 192 223 334
UK median hourly rate £15.05 £15.00 £15.50
Median hourly rate % change year-on-year +0.33% -3.23% -3.13%
10th Percentile £10.40 £10.50 £10.50
90th Percentile £28.98 £21.00 £23.75
UK excluding London median hourly rate £14.20 £14.57 £14.50
% change year-on-year -2.51% +0.45% -3.33%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 96790 100139 109026
% of contract IT jobs with a recognized job title 94.81% 94.77% 94.89%
Number of daily rates quoted 63814 65329 69364
UK median daily rate £448 £425 £400
Median daily rate % change year-on-year +5.29% +6.25% -
10th Percentile £260 £250 £250
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £392 £375
% change year-on-year +1.98% +4.60% +4.17%
Number of hourly rates quoted 2894 3317 4130
UK median hourly rate £18.70 £18.00 £18.00
Median hourly rate % change year-on-year +3.89% - +9.09%
10th Percentile £10.96 £10.50 £10.50
90th Percentile £47.83 £47.25 £45.00
UK excluding London median hourly rate £17.74 £17.50 £17.50
% change year-on-year +1.37% - +8.29%

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Analyst.

Contractor daily rate trend for Support Analyst in the UK

Support Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Support Analyst over the 6 months to 18 November 2017.

Contractor daily rate histogram for Support Analyst in the UK

Support Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Analyst.

Contractor hourly rate trend for Support Analyst in the UK

Support Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Support Analyst over the 6 months to 18 November 2017.

Contractor hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +3 1308 £263 +12.78% 191
UK excluding London +3 755 £200 -6.98% 126
London -8 635 £325 +22.64% 73
South East -2 235 £191 -12.57% 42
North of England +22 135 £175 -22.22% 26
Midlands +32 128 £225 +12.50% 20
East of England -44 108 £203 -16.67% 9
North West +19 84 £180 -12.73% 17
South West +6 74 £226 -5.83% 21
East Midlands +39 68 £269 +34.38% 8
Scotland +23 64 £156 -10.71% 4
West Midlands +13 60 £190 -2.56% 12
Yorkshire -7 44 £150 -28.99% 9
Wales +2 10 £120 -28.36% 2
North East +46 7 £311 -4.31%
Northern Ireland -44 6 £380 +245.45% 2

Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 18 November 2017, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Support Analyst in the job title.

1 664 (47.39%) Windows
2 409 (29.19%) Active Directory
3 395 (28.19%) Microsoft
4 309 (22.06%) SQL
5 305 (21.77%) ITIL
6 293 (20.91%) Finance
7 261 (18.63%) Microsoft Office
8 246 (17.56%) Windows 7
9 176 (12.56%) Office 365
10 156 (11.13%) Banking
11 153 (10.92%) Windows Server
12 150 (10.71%) Unix
13 146 (10.42%) Linux
14 138 (9.85%) Oracle
15 123 (8.78%) Windows 10
16 122 (8.71%) VMware
17 119 (8.49%) MS Exchange
17 119 (8.49%) Citrix
18 117 (8.35%) SQL Server
19 111 (7.92%) SCCM
20 108 (7.71%) SLA
21 96 (6.85%) Front Office
22 92 (6.57%) Cisco
23 91 (6.50%) Python
23 91 (6.50%) Analytical Skills
24 86 (6.14%) Incident Management
25 84 (6.00%) Service Management
26 83 (5.92%) Windows Server 2012
27 81 (5.78%) Windows Server 2008
28 76 (5.42%) DNS

Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 119 (8.49%) MS Exchange
2 64 (4.57%) SharePoint
3 50 (3.57%) Skype for Business
4 45 (3.21%) Exchange Server 2010
5 33 (2.36%) IIS
6 17 (1.21%) Exchange Server 2007
7 13 (0.93%) Blackberry Enterprise Server
8 12 (0.86%) Exchange Server 2003
8 12 (0.86%) Exchange Server 2013
9 11 (0.79%) IBM Notes
10 9 (0.64%) Apache
10 9 (0.64%) Confluence
10 9 (0.64%) JBoss
11 8 (0.57%) SAS
11 8 (0.57%) Tomcat
12 7 (0.50%) Oracle Workflow
12 7 (0.50%) SharePoint 2010
12 7 (0.50%) WebSphere
13 5 (0.36%) MQSeries
13 5 (0.36%) WebLogic
Applications
1 261 (18.63%) Microsoft Office
2 70 (5.00%) Microsoft Excel
3 33 (2.36%) Microsoft PowerPoint
4 14 (1.00%) MS Visio
5 6 (0.43%) Spreadsheet
6 5 (0.36%) Microsoft Project
7 3 (0.21%) Acrobat
7 3 (0.21%) AutoCAD
7 3 (0.21%) CINEMA 4D
7 3 (0.21%) Vectorworks
8 1 (0.071%) Adobe Illustrator
8 1 (0.071%) Photoshop
8 1 (0.071%) Stata
Business Applications
1 23 (1.64%) Dynamics CRM
2 16 (1.14%) thinkFolio
3 15 (1.07%) ION MarketView
4 14 (1.00%) Oracle EBS
5 12 (0.86%) Oracle EBS R12
6 10 (0.71%) Oracle Payables
6 10 (0.71%) Oracle Receivables
7 9 (0.64%) Dynamics AX
7 9 (0.64%) Oracle Assets
7 9 (0.64%) Oracle Financials
7 9 (0.64%) Oracle General Ledger
7 9 (0.64%) RMDS
8 7 (0.50%) Markit EDM
8 7 (0.50%) Oracle iProcurement
9 6 (0.43%) Oracle Applications
9 6 (0.43%) Remedy ITSM
10 5 (0.36%) Oracle 11i
10 5 (0.36%) Oracle CRM
10 5 (0.36%) Oracle Internet Expenses
10 5 (0.36%) Oracle Subledger Accounting
Cloud Services
1 176 (12.56%) Office 365
2 30 (2.14%) Microsoft Azure
3 16 (1.14%) Amazon AWS
4 12 (0.86%) FinancialForce
5 11 (0.79%) Google Drive
6 10 (0.71%) G Suite
7 7 (0.50%) Azure Active Directory
8 5 (0.36%) Dynamics 365
8 5 (0.36%) Mimecast
8 5 (0.36%) OneDrive
9 4 (0.29%) Google Play
9 4 (0.29%) IaaS
10 3 (0.21%) Cloud Computing
10 3 (0.21%) Yammer
11 2 (0.14%) Adobe Creative Cloud
11 2 (0.14%) PaaS
12 1 (0.071%) BlazeMeter
12 1 (0.071%) GitHub
12 1 (0.071%) Google Cloud Platform
12 1 (0.071%) Sauce Labs
Communications & Networking
1 76 (5.42%) DNS
2 75 (5.35%) LAN
3 74 (5.28%) TCP/IP
4 60 (4.28%) DHCP
4 60 (4.28%) WAN
5 56 (4.00%) Internet
6 49 (3.50%) Firewall
7 47 (3.35%) Skype
8 44 (3.14%) Wireless
9 33 (2.36%) VPN
10 25 (1.78%) SAN
11 22 (1.57%) VoIP
12 21 (1.50%) Wi-Fi
13 17 (1.21%) Broadband
14 13 (0.93%) 4G
15 11 (0.79%) Intranet
15 11 (0.79%) WebEx
16 10 (0.71%) Remote Desktop
16 10 (0.71%) SMS
16 10 (0.71%) VLAN
Database & Business Intelligence
1 117 (8.35%) SQL Server
2 31 (2.21%) Relational Database
3 26 (1.86%) Oracle Database
4 23 (1.64%) SQL Server Integration Services
5 21 (1.50%) SQL Server Reporting Services
6 14 (1.00%) SQL Server 2008
7 11 (0.79%) BusinessObjects
8 9 (0.64%) Data Warehouse
8 9 (0.64%) Oracle Database 10g
8 9 (0.64%) Oracle Reports
9 8 (0.57%) Apache Cassandra
9 8 (0.57%) Crystal Reports
9 8 (0.57%) SQL Server 2005
10 7 (0.50%) SQL Server 2012
11 6 (0.43%) TimesTen
12 5 (0.36%) Oracle Database 11g
12 5 (0.36%) Oracle Discoverer
13 4 (0.29%) KDB
13 4 (0.29%) SQL Server Analysis Services
14 3 (0.21%) OLTP
Development Applications
1 36 (2.57%) JIRA
2 7 (0.50%) Git (software)
3 5 (0.36%) Maven
3 5 (0.36%) Oracle APEX
3 5 (0.36%) Visual Studio
4 4 (0.29%) Cucumber
4 4 (0.29%) IBM UrbanCode
4 4 (0.29%) Jenkins
4 4 (0.29%) Oracle Forms
4 4 (0.29%) Selenium
4 4 (0.29%) Toad
5 3 (0.21%) Team Foundation Server
6 2 (0.14%) HP UFT
6 2 (0.14%) jMock
6 2 (0.14%) JUnit
6 2 (0.14%) Mockito
7 1 (0.071%) Eclipse
7 1 (0.071%) IntelliJ
7 1 (0.071%) JDeveloper
7 1 (0.071%) PeopleTools
General
1 293 (20.91%) Finance
2 156 (11.13%) Banking
3 96 (6.85%) Front Office
4 71 (5.07%) Investment Banking
5 54 (3.85%) Retail
6 37 (2.64%) Legal
7 28 (2.00%) Telecoms
8 22 (1.57%) Back Office
8 22 (1.57%) Law
8 22 (1.57%) Manufacturing
9 16 (1.14%) Marketing
10 14 (1.00%) Pharmaceutical
11 12 (0.86%) Advertising
12 11 (0.79%) Billing
12 11 (0.79%) French Language
13 9 (0.64%) Publishing
13 9 (0.64%) Retail Banking
14 8 (0.57%) Automotive
15 7 (0.50%) International Banking
16 6 (0.43%) German Language
Libraries, Frameworks & Software Standards
1 39 (2.78%) .NET
2 30 (2.14%) Rendezvous
3 29 (2.07%) Web Services
3 29 (2.07%) XML
4 28 (2.00%) FIX Protocol
5 25 (1.78%) Middleware
6 14 (1.00%) HTML
6 14 (1.00%) J2EE
7 9 (0.64%) CSS
7 9 (0.64%) Spring
8 6 (0.43%) Node.js
8 6 (0.43%) SOAP
9 5 (0.36%) AngularJS
9 5 (0.36%) ASP.NET
9 5 (0.36%) JSP
9 5 (0.36%) WebSphere MQ
10 4 (0.29%) HTML5
10 4 (0.29%) Kafka
11 3 (0.21%) Apache Camel
11 3 (0.21%) RabbitMQ
Miscellaneous
1 91 (6.50%) Analytical Skills
2 60 (4.28%) Fixed Income
3 53 (3.78%) Smartphone
4 50 (3.57%) Blackberry
5 41 (2.93%) Equities
6 36 (2.57%) Foreign Exchange (FX)
7 35 (2.50%) Management Information System
8 34 (2.43%) Video Conferencing
9 31 (2.21%) iPhone
10 29 (2.07%) Computer Science
10 29 (2.07%) Derivative
11 23 (1.64%) SWIFT
12 22 (1.57%) Client/Server
13 21 (1.50%) Driving Licence
13 21 (1.50%) Hedge funds
14 20 (1.43%) Data Centre
14 20 (1.43%) iPad
15 13 (0.93%) NHS
16 12 (0.86%) Enterprise Software
17 10 (0.71%) AS400
Operating Systems
1 664 (47.39%) Windows
2 246 (17.56%) Windows 7
3 153 (10.92%) Windows Server
4 150 (10.71%) Unix
5 146 (10.42%) Linux
6 123 (8.78%) Windows 10
7 83 (5.92%) Windows Server 2012
8 81 (5.78%) Windows Server 2008
9 45 (3.21%) Apple iOS
9 45 (3.21%) Windows 8
10 44 (3.14%) Android
11 35 (2.50%) Windows Server 2003
12 31 (2.21%) Windows XP
13 25 (1.78%) Mac OS X
14 13 (0.93%) Solaris
15 7 (0.50%) Red Hat Enterprise Linux
15 7 (0.50%) Windows 2000 Server
16 6 (0.43%) Mac OS
17 5 (0.36%) Windows Mobile
17 5 (0.36%) Windows Vista
Processes & Methodologies
1 305 (21.77%) ITIL
2 86 (6.14%) Incident Management
3 84 (6.00%) Service Management
4 68 (4.85%) Problem Management
5 66 (4.71%) CRM
6 60 (4.28%) Change Management
7 46 (3.28%) Asset Management
8 45 (3.21%) ITSM
9 42 (3.00%) Migration
10 37 (2.64%) Stakeholder Management
11 34 (2.43%) Project Management
12 32 (2.28%) Agile Software Development
12 32 (2.28%) Continuous Improvement
12 32 (2.28%) User Acceptance Testing
13 31 (2.21%) Disaster Recovery
13 31 (2.21%) Electronic Trading
13 31 (2.21%) Service Delivery
14 30 (2.14%) Investment Management
15 26 (1.86%) ERP
16 25 (1.78%) Workflow
Programming Languages
1 309 (22.06%) SQL
2 91 (6.50%) Python
3 67 (4.78%) Java
4 62 (4.43%) PowerShell
5 37 (2.64%) Perl
6 27 (1.93%) PL/SQL
7 25 (1.78%) C++
8 23 (1.64%) Shell Script
9 22 (1.57%) C#
10 20 (1.43%) Bash Shell
10 20 (1.43%) VBA
11 19 (1.36%) JavaScript
12 17 (1.21%) Korn
12 17 (1.21%) VB
13 10 (0.71%) T-SQL
14 9 (0.64%) C
15 7 (0.50%) R
15 7 (0.50%) VBScript
16 6 (0.43%) PHP
16 6 (0.43%) sed
Qualifications
1 72 (5.14%) Security Cleared
2 57 (4.07%) SC Cleared
3 51 (3.64%) Microsoft Certification
4 49 (3.50%) Degree
5 34 (2.43%) MCSE
6 25 (1.78%) ITIL Certification
7 21 (1.50%) MCP
8 20 (1.43%) MCSA
9 16 (1.14%) Computer Science Degree
10 15 (1.07%) ITIL Foundation Certificate
11 12 (0.86%) A+ Certification
12 11 (0.79%) Citrix Certification
12 11 (0.79%) CTC Cleared
12 11 (0.79%) MCDST
13 10 (0.71%) CCNA
13 10 (0.71%) Cisco Certification
13 10 (0.71%) DV Cleared
14 8 (0.57%) Network+ Certification
14 8 (0.57%) VMware Certified Professional (VCP)
15 7 (0.50%) MCITP
Quality Assurance & Compliance
1 108 (7.71%) SLA
2 22 (1.57%) PMO
3 9 (0.64%) QA
4 8 (0.57%) Data Quality
4 8 (0.57%) SEPA
5 7 (0.50%) ISO/IEC 27001
6 6 (0.43%) GDPR
7 5 (0.36%) Disclosure Scotland
8 4 (0.29%) MiFID
9 3 (0.21%) IFRS
9 3 (0.21%) IFRS 9
9 3 (0.21%) P3O
10 2 (0.14%) PCI DSS
11 1 (0.071%) GxP
11 1 (0.071%) ISO 9001
11 1 (0.071%) Sarbanes-Oxley
System Software
1 409 (29.19%) Active Directory
2 63 (4.50%) VMware Infrastructure
3 30 (2.14%) Hyper-V
4 23 (1.64%) XenApp
5 17 (1.21%) vSphere
6 16 (1.14%) VMware ESXi
7 11 (0.79%) XenDesktop
8 9 (0.64%) Terminal Services
9 8 (0.57%) Virtual Desktop
10 7 (0.50%) Microsoft App-V
10 7 (0.50%) Virtual Servers
11 4 (0.29%) Virtual Machines
12 3 (0.21%) Docker
12 3 (0.21%) ISA Server
12 3 (0.21%) Varnish
12 3 (0.21%) VMware Workstation
13 2 (0.14%) XenServer
14 1 (0.071%) BitLocker
14 1 (0.071%) Microsoft Virtual Server
14 1 (0.071%) Terminal Server
Systems Management
1 111 (7.92%) SCCM
2 25 (1.78%) TIBCO Hawk
3 16 (1.14%) Systems Management Server (SMS)
4 13 (0.93%) ITRS Geneos
5 10 (0.71%) AirWatch
6 8 (0.57%) Control-M
6 8 (0.57%) Norton AntiVirus
7 6 (0.43%) Backup Exec
7 6 (0.43%) DameWare
7 6 (0.43%) NetBackup
7 6 (0.43%) Symantec Endpoint Protection
8 5 (0.36%) Microsoft Intune
8 5 (0.36%) Symantec Enterprise Vault
9 4 (0.29%) Ansible
9 4 (0.29%) Cisco Prime
9 4 (0.29%) Microsoft Data Protection Manager
9 4 (0.29%) MOM
9 4 (0.29%) Puppet
9 4 (0.29%) Tivoli
9 4 (0.29%) WSUS
Vendors
1 395 (28.19%) Microsoft
2 138 (9.85%) Oracle
3 122 (8.71%) VMware
4 119 (8.49%) Citrix
5 92 (6.57%) Cisco
6 68 (4.85%) HP
7 54 (3.85%) Apple
8 37 (2.64%) Remedy
9 35 (2.50%) Bloomberg
10 33 (2.36%) Google
11 31 (2.21%) ServiceNow
11 31 (2.21%) TIBCO
12 27 (1.93%) IBM
13 26 (1.86%) Reuters
14 21 (1.50%) SAP
14 21 (1.50%) Symantec
15 20 (1.43%) Dell
16 18 (1.28%) Avaya
16 18 (1.28%) ION Trading
16 18 (1.28%) Salesforce.com