Support Analyst Contract Job Trends

Support Analyst
UK

The median Support Analyst daily rate in the UK is £263, according to job vacancies posted in the 6 months leading up to 13 September 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
13 Sep 2026
Same period 2025 Same period 2024
Rank 394 214 336
Rank change year-on-year -180 +122 -62
Contract jobs requiring a Support Analyst 297 426 243
As % of all contract jobs in the UK 0.55% 1.29% 0.63%
As % of the Job Titles category 0.59% 1.42% 0.68%
Number of daily rates quoted 129 192 157
10th Percentile £156 £166 £154
25th Percentile £190 £213 £183
Median daily rate (50th Percentile) £263 £300 £225
Median % change year-on-year -12.50% +33.33% -30.77%
75th Percentile £375 £431 £400
90th Percentile £438 £509 £500
UK excluding London median daily rate £225 £263 £200
% change year-on-year -14.29% +31.25% -
Number of hourly rates quoted 63 82 11
10th Percentile £15.81 £17.48 -
25th Percentile £15.93 £22.03 £18.19
Median hourly rate £17.73 £23.33 £21.00
Median % change year-on-year -24.02% +11.10% +7.69%
75th Percentile £22.75 £31.00 £24.38
90th Percentile £29.75 £33.68 £25.30
UK excluding London median hourly rate £17.73 £22.35 £18.38
% change year-on-year -20.69% +21.63% -3.29%

All Contract IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 50,200 29,979 35,866
% of contract IT jobs with a recognized job title 92.34% 91.08% 93.05%
Number of daily rates quoted 29,804 18,923 22,265
10th Percentile £325 £278 £300
25th Percentile £425 £400 £413
Median daily rate (50th Percentile) £525 £500 £525
Median % change year-on-year +5.00% -4.76% -0.94%
75th Percentile £625 £620 £638
90th Percentile £725 £725 £750
UK excluding London median daily rate £500 £475 £500
% change year-on-year +5.26% -5.00% -
Number of hourly rates quoted 3,754 1,564 1,727
10th Percentile £14.59 £13.75 £14.73
25th Percentile £20.27 £17.00 £20.50
Median hourly rate £42.13 £25.15 £43.00
Median % change year-on-year +67.50% -41.51% -0.76%
75th Percentile £67.50 £51.93 £65.00
90th Percentile £78.75 £70.00 £75.00
UK excluding London median hourly rate £42.50 £25.15 £45.00
% change year-on-year +68.99% -44.11% +10.86%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of contract IT job postings featuring 'Support Analyst' in the job title relative to all contract IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Daily Rate Trend

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK.

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Support Analyst over the 6 months to 13 September 2026.

Daily rate histogram for Support Analyst in the UK

Support Analyst
Hourly Rate Trend

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK.

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Analyst over the 6 months to 13 September 2026.

Hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 16 Contract Job Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 6 months to 13 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -170 270 £275 -8.33% 155
UK excluding London -117 195 £225 -14.29% 130
London -147 98 £310 -22.50% 43
Work from Home -92 71 £200 -48.72% 56
South East -64 49 £190 -27.62% 49
North of England -91 46 £306 +45.83% 42
North West -60 39 £300 +42.86% 30
East of England -16 27 £350 +104.68% 16
Midlands -53 27 £231 +36.03% 8
South West -59 22 £225 -19.06% 8
Scotland -12 17 £200 -59.04% 3
East Midlands -11 16 £150 +7.14% 5
West Midlands -61 11 £288 +32.95% 3
Yorkshire -55 7 £356 +87.50% 11
Wales -17 5 - - 3
Channel Islands - 2 £350 -

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 13 September 2026, Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads featuring Support Analyst in the job title.

1 117 (39.39%) Microsoft
2 104 (35.02%) Windows
3 100 (33.67%) Microsoft 365
4 96 (32.32%) Problem-Solving
5 79 (26.60%) Customer Service
6 72 (24.24%) ITIL
7 68 (22.90%) Active Directory
8 48 (16.16%) Azure
8 48 (16.16%) Entra ID
9 45 (15.15%) ITSM
10 42 (14.14%) Windows 10
11 41 (13.80%) SharePoint
12 38 (12.79%) Degree
13 35 (11.78%) ServiceNow
14 34 (11.45%) Microsoft Office
15 30 (10.10%) Incident Management
15 30 (10.10%) SQL
16 28 (9.43%) Microsoft Intune
17 27 (9.09%) VPN
18 26 (8.75%) Migration
18 26 (8.75%) Service Management
19 23 (7.74%) Microsoft Excel
20 22 (7.41%) JIRA
21 21 (7.07%) Microsoft Certification
21 21 (7.07%) Microsoft Exchange
21 21 (7.07%) SaaS
21 21 (7.07%) Service Delivery
21 21 (7.07%) Stakeholder Management
22 20 (6.73%) OneDrive
22 20 (6.73%) Root Cause Analysis

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 41 (13.80%) SharePoint
2 21 (7.07%) Microsoft Exchange
3 5 (1.68%) CMS
4 4 (1.35%) Confluence
5 2 (0.67%) SAS
6 1 (0.34%) Apache
6 1 (0.34%) CICS
6 1 (0.34%) WebSphere
Applications
1 34 (11.45%) Microsoft Office
2 23 (7.74%) Microsoft Excel
3 12 (4.04%) Microsoft PowerPoint
4 8 (2.69%) AutoCAD
4 8 (2.69%) Revit
5 3 (1.01%) Microsoft Project
5 3 (1.01%) MS Visio
Business Applications
1 3 (1.01%) HFM
2 2 (0.67%) Remedy ITSM
2 2 (0.67%) Unit4 Business World
3 1 (0.34%) Dynamics CRM
3 1 (0.34%) Dynamics NAV
3 1 (0.34%) Fidessa
3 1 (0.34%) Front Arena
3 1 (0.34%) Markit EDM
3 1 (0.34%) Monis
3 1 (0.34%) Primavera
3 1 (0.34%) SAP MM
3 1 (0.34%) Shopify
3 1 (0.34%) Summit
3 1 (0.34%) SunGard Martini
Cloud Services
1 100 (33.67%) Microsoft 365
2 48 (16.16%) Azure
2 48 (16.16%) Entra ID
3 21 (7.07%) SaaS
4 20 (6.73%) OneDrive
5 10 (3.37%) AWS
5 10 (3.37%) Power Platform
6 7 (2.36%) Dynamics 365
7 5 (1.68%) Microsoft Copilot
7 5 (1.68%) Power Automate
8 3 (1.01%) Datadog
8 3 (1.01%) Google Workspace
8 3 (1.01%) IaaS
8 3 (1.01%) PowerApps
9 2 (0.67%) Amazon CloudWatch
9 2 (0.67%) Amazon S3
9 2 (0.67%) AWS Lambda
9 2 (0.67%) GitHub
9 2 (0.67%) Serverless
9 2 (0.67%) Smartsheet
Communications & Networking
1 27 (9.09%) VPN
2 19 (6.40%) DHCP
2 19 (6.40%) DNS
3 17 (5.72%) TCP/IP
3 17 (5.72%) Wi-Fi
4 11 (3.70%) PSTN
5 9 (3.03%) LAN
5 9 (3.03%) Wireless
6 5 (1.68%) IP Telephony
6 5 (1.68%) Network Security
6 5 (1.68%) VoIP
7 4 (1.35%) Firewall
7 4 (1.35%) WAN
8 3 (1.01%) Cisco IOS
8 3 (1.01%) Remote Desktop
8 3 (1.01%) WinSCP
9 2 (0.67%) Internet
10 1 (0.34%) FIX Connectivity
10 1 (0.34%) FTP
10 1 (0.34%) VLAN
Database & Business Intelligence
1 11 (3.70%) SQL Server
2 6 (2.02%) Power BI
3 3 (1.01%) Power Query
3 3 (1.01%) Relational Database
4 2 (0.67%) Amazon Redshift
4 2 (0.67%) PowerPivot
5 1 (0.34%) Db2
5 1 (0.34%) GIS
5 1 (0.34%) KDB
5 1 (0.34%) MySQL
5 1 (0.34%) Oracle Database
Development Applications
1 22 (7.41%) JIRA
2 3 (1.01%) Git
2 3 (1.01%) Oracle Forms
3 1 (0.34%) Subversion
3 1 (0.34%) Visual Studio
3 1 (0.34%) Visual Studio Code
General
1 129 (43.43%) Social Skills
2 50 (16.84%) Finance
3 38 (12.79%) Analytical Skills
4 19 (6.40%) Telecoms
5 15 (5.05%) Banking
6 14 (4.71%) Law
6 14 (4.71%) Organisational Skills
7 12 (4.04%) Manufacturing
8 10 (3.37%) Retail
9 9 (3.03%) Public Sector
10 7 (2.36%) Documentation Skills
10 7 (2.36%) Front Office
10 7 (2.36%) Inclusion and Diversity
11 4 (1.35%) Legal
12 3 (1.01%) Investment Banking
13 2 (0.67%) Automotive
13 2 (0.67%) Back Office
13 2 (0.67%) Financial Institution
14 1 (0.34%) Games
14 1 (0.34%) Military
Libraries, Frameworks & Software Standards
1 9 (3.03%) .NET
2 3 (1.01%) ASP.NET
2 3 (1.01%) Oracle Fusion
2 3 (1.01%) Software Packaging
3 2 (0.67%) FIX Protocol
3 2 (0.67%) HTML
4 1 (0.34%) HTML5
4 1 (0.34%) JSON
4 1 (0.34%) LAMP
4 1 (0.34%) LDAP
4 1 (0.34%) Web Services
4 1 (0.34%) WebSphere MQ
Miscellaneous
1 37 (12.46%) Onboarding
2 17 (5.72%) Video Conferencing
3 13 (4.38%) Driving Licence
3 13 (4.38%) Enterprise Software
4 11 (3.70%) Management Information System
5 7 (2.36%) FMCG
5 7 (2.36%) Self-Motivation
6 3 (1.01%) iPhone
6 3 (1.01%) Low-Code
7 2 (0.67%) Credit Risk
7 2 (0.67%) Housing Association
7 2 (0.67%) Legacy Systems
7 2 (0.67%) PMI
8 1 (0.34%) CCTV
8 1 (0.34%) Data Protection Act
8 1 (0.34%) Distributed Computing
8 1 (0.34%) Equities
8 1 (0.34%) Fixed Income
8 1 (0.34%) Grid Computing
8 1 (0.34%) Mainframe
Operating Systems
1 104 (35.02%) Windows
2 42 (14.14%) Windows 10
3 12 (4.04%) Mac OS
4 10 (3.37%) Linux
5 9 (3.03%) Android
5 9 (3.03%) Windows Server
6 7 (2.36%) Apple iOS
7 5 (1.68%) Unix
8 3 (1.01%) Windows Server 2019
9 1 (0.34%) zOS
Processes & Methodologies
1 96 (32.32%) Problem-Solving
2 79 (26.60%) Customer Service
3 72 (24.24%) ITIL
4 45 (15.15%) ITSM
5 30 (10.10%) Incident Management
6 26 (8.75%) Migration
6 26 (8.75%) Service Management
7 21 (7.07%) Service Delivery
7 21 (7.07%) Stakeholder Management
8 20 (6.73%) Root Cause Analysis
9 19 (6.40%) Computer Science
10 17 (5.72%) Continuous Improvement
10 17 (5.72%) CRM
11 16 (5.39%) Data Migration
11 16 (5.39%) Validation
12 14 (4.71%) Knowledge Management
13 12 (4.04%) Change Management
13 12 (4.04%) Knowledge Transfer
14 11 (3.70%) Inventory Management
14 11 (3.70%) Risk Management
Programming Languages
1 30 (10.10%) SQL
2 12 (4.04%) PowerShell
3 9 (3.03%) Python
4 5 (1.68%) C#
4 5 (1.68%) Java
4 5 (1.68%) VBScript
5 4 (1.35%) Shell Script
6 3 (1.01%) PL/SQL
7 2 (0.67%) C++
8 1 (0.34%) Bash
8 1 (0.34%) C
8 1 (0.34%) COBOL
8 1 (0.34%) JavaScript
8 1 (0.34%) JCL
8 1 (0.34%) Korn
8 1 (0.34%) Perl
8 1 (0.34%) PHP
8 1 (0.34%) R
8 1 (0.34%) T-SQL
Qualifications
1 38 (12.79%) Degree
2 21 (7.07%) Microsoft Certification
3 19 (6.40%) Computer Science Degree
4 15 (5.05%) Security Cleared
5 14 (4.71%) A+ Certification
5 14 (4.71%) Network+ Certification
6 13 (4.38%) SC Cleared
7 2 (0.67%) DBS Check
7 2 (0.67%) PMI Certification
8 1 (0.34%) ITIL Foundation Certificate
8 1 (0.34%) MCSA
Quality Assurance & Compliance
1 11 (3.70%) PMO
1 11 (3.70%) SLA
2 3 (1.01%) Data Quality
2 3 (1.01%) P3O
3 1 (0.34%) GRC
3 1 (0.34%) QA
System Software
1 68 (22.90%) Active Directory
2 6 (2.02%) Virtual Desktop
3 2 (0.67%) VMware Infrastructure
4 1 (0.34%) BitLocker
4 1 (0.34%) Firmware
Systems Management
1 28 (9.43%) Microsoft Intune
2 11 (3.70%) SCCM
3 3 (1.01%) Jamf Pro
4 2 (0.67%) Grafana
4 2 (0.67%) Single Sign-On
5 1 (0.34%) AirWatch
5 1 (0.34%) Control-M
5 1 (0.34%) Dell DRAC
5 1 (0.34%) MobiControl
5 1 (0.34%) vCenter Server
Vendors
1 117 (39.39%) Microsoft
2 35 (11.78%) ServiceNow
3 14 (4.71%) Meraki
4 12 (4.04%) Oracle
5 11 (3.70%) Adobe
6 10 (3.37%) Cisco
6 10 (3.37%) Salesforce
7 8 (2.69%) Autodesk
7 8 (2.69%) Conga
7 8 (2.69%) DocuSign
7 8 (2.69%) MuleSoft
8 7 (2.36%) Avaya
8 7 (2.36%) Mitel
8 7 (2.36%) SAP
9 6 (2.02%) Bloomberg
9 6 (2.02%) Dell
9 6 (2.02%) HP
10 5 (1.68%) Bomgar
10 5 (1.68%) Splunk
11 4 (1.35%) Moogsoft