Support Analyst Contract Job Trends

Support Analyst
UK

The median Support Analyst daily rate in the UK is £275, according to job vacancies posted in the 6 months leading up to 23 December 2025.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
23 Dec 2025
Same period 2024 Same period 2023
Rank 255 316 289
Rank change year-on-year +61 -27 +9
Contract jobs requiring a Support Analyst 402 236 352
As % of all contract jobs in the UK 1.09% 0.70% 0.81%
As % of the Job Titles category 1.19% 0.75% 0.87%
Number of daily rates quoted 187 136 242
10th Percentile £127 £166 £158
25th Percentile £171 £203 £200
Median daily rate (50th Percentile) £275 £250 £300
Median % change year-on-year +10.00% -16.67% +20.00%
75th Percentile £408 £426 £513
90th Percentile £488 £559 £674
UK excluding London median daily rate £180 £215 £225
% change year-on-year -16.28% -4.44% +5.26%
Number of hourly rates quoted 78 18 19
10th Percentile £13.50 £19.79 £15.00
25th Percentile £17.48 £21.44 £15.42
Median hourly rate £20.92 £24.50 £18.50
Median % change year-on-year -14.63% +32.43% -5.13%
75th Percentile £25.15 £30.51 £22.53
90th Percentile £31.12 £37.00 £24.15
UK excluding London median hourly rate £18.87 £24.50 £17.75
% change year-on-year -22.98% +38.03% +7.58%

All Contract IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 33,704 31,327 40,582
% of contract IT jobs with a recognized job title 91.07% 92.78% 93.38%
Number of daily rates quoted 21,320 19,249 27,284
10th Percentile £293 £300 £285
25th Percentile £404 £409 £413
Median daily rate (50th Percentile) £500 £525 £525
Median % change year-on-year -4.76% - -4.55%
75th Percentile £619 £638 £640
90th Percentile £720 £738 £738
UK excluding London median daily rate £475 £488 £500
% change year-on-year -2.56% -2.50% -
Number of hourly rates quoted 1,988 974 1,449
10th Percentile £14.25 £15.56 £15.16
25th Percentile £18.19 £21.05 £19.25
Median hourly rate £25.33 £33.00 £45.00
Median % change year-on-year -23.23% -26.67% +48.76%
75th Percentile £57.50 £62.50 £65.00
90th Percentile £71.00 £73.32 £77.50
UK excluding London median hourly rate £25.15 £32.50 £45.88
% change year-on-year -22.62% -29.16% +83.52%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of contract IT job postings featuring 'Support Analyst' in the job title relative to all contract IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Daily Rate Trend

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK.

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Support Analyst over the 6 months to 23 December 2025.

Daily rate histogram for Support Analyst in the UK

Support Analyst
Hourly Rate Trend

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK.

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Analyst over the 6 months to 23 December 2025.

Hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 17 Contract Job Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 6 months to 23 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +68 357 £275 +9.45% 132
UK excluding London +56 263 £180 -16.28% 119
London +12 121 £413 +37.50% 26
Work from Home +27 87 £313 +7.30% 41
North of England -7 70 £165 -24.03% 28
South East +29 59 £220 -12.87% 40
East of England +26 51 £171 +5.23% 2
North West -2 39 £363 +73.65% 21
Midlands -39 29 £148 -15.71% 33
South West -7 21 £275 +7.84% 11
North East +6 19 £120 -56.36% 2
Northern Ireland +9 17 £180 +16.13%
West Midlands -24 17 £150 -16.67% 22
Wales +9 12 £290 +52.63% 2
East Midlands -22 12 £140 -17.65% 11
Yorkshire -42 12 £290 +33.53% 5
Scotland -5 4 £260 +36.84% 3

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 23 December 2025, Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads featuring Support Analyst in the job title.

1 159 (39.55%) Microsoft
2 148 (36.82%) Windows
3 116 (28.86%) Active Directory
4 104 (25.87%) Problem-Solving
5 97 (24.13%) Microsoft 365
6 94 (23.38%) Customer Service
7 88 (21.89%) ITIL
8 62 (15.42%) Microsoft Office
9 58 (14.43%) Degree
10 56 (13.93%) Azure
11 55 (13.68%) ITSM
12 46 (11.44%) Windows 10
13 44 (10.95%) Problem Management
13 44 (10.95%) SQL
14 42 (10.45%) Security Cleared
15 40 (9.95%) Service Delivery
16 39 (9.70%) SC Cleared
17 38 (9.45%) Information Security
18 36 (8.96%) Service Management
19 34 (8.46%) SharePoint
20 31 (7.71%) Microsoft Exchange
21 30 (7.46%) ServiceNow
22 29 (7.21%) Microsoft Excel
22 29 (7.21%) Project Management
22 29 (7.21%) SLA
23 27 (6.72%) Asset Management
23 27 (6.72%) Incident Management
23 27 (6.72%) Wi-Fi
23 27 (6.72%) Windows Server
24 26 (6.47%) Change Management

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 34 (8.46%) SharePoint
2 31 (7.71%) Microsoft Exchange
3 21 (5.22%) Skype for Business
4 13 (3.23%) Mattermost
5 7 (1.74%) Exchange Server 2013
6 3 (0.75%) Confluence
Applications
1 62 (15.42%) Microsoft Office
2 29 (7.21%) Microsoft Excel
3 21 (5.22%) Microsoft PowerPoint
4 9 (2.24%) MS Visio
5 3 (0.75%) Spreadsheet
6 2 (0.50%) Adobe Premiere
6 2 (0.50%) Oracle Smart View
7 1 (0.25%) Adobe Creative Suite
7 1 (0.25%) Microsoft Project
Business Applications
1 19 (4.73%) Remedy ITSM
2 9 (2.24%) Unit4 Business World
3 7 (1.74%) Dynamics CRM
4 4 (1.00%) ION MarketView
5 2 (0.50%) BondVision
5 2 (0.50%) Dynamics GP
5 2 (0.50%) SAP S/4HANA
6 1 (0.25%) assyst
6 1 (0.25%) Bloomberg TOMS
6 1 (0.25%) Dynamics AX
6 1 (0.25%) Salesforce CRM
6 1 (0.25%) SAP CO
6 1 (0.25%) SAP FI
6 1 (0.25%) SAP FI/CO
Cloud Services
1 97 (24.13%) Microsoft 365
2 56 (13.93%) Azure
3 20 (4.98%) OneDrive
4 19 (4.73%) Entra ID
5 15 (3.73%) Dynamics 365
6 6 (1.49%) AWS
6 6 (1.49%) Power Platform
7 4 (1.00%) Azure DevOps
7 4 (1.00%) GCP
7 4 (1.00%) Power Automate
8 3 (0.75%) Slack
9 2 (0.50%) SaaS
9 2 (0.50%) WhatsApp
10 1 (0.25%) ChatGPT
10 1 (0.25%) Google Workspace
10 1 (0.25%) Microsoft Copilot
10 1 (0.25%) PaaS
10 1 (0.25%) PowerApps
10 1 (0.25%) Smartsheet
10 1 (0.25%) Snowflake
Communications & Networking
1 27 (6.72%) Wi-Fi
2 25 (6.22%) LAN
3 22 (5.47%) TCP/IP
3 22 (5.47%) VPN
4 21 (5.22%) Skype
5 16 (3.98%) DHCP
5 16 (3.98%) DNS
5 16 (3.98%) WAN
6 12 (2.99%) Wireless
7 7 (1.74%) Firewall
8 6 (1.49%) PABX
8 6 (1.49%) Structured Cabling
8 6 (1.49%) Unified Communications
9 4 (1.00%) VLAN
10 2 (0.50%) IP Telephony
10 2 (0.50%) Network Security
10 2 (0.50%) RS-232
10 2 (0.50%) X.400
11 1 (0.25%) NetScaler
11 1 (0.25%) PuTTY
Database & Business Intelligence
1 14 (3.48%) Oracle Reports
2 11 (2.74%) Oracle Database
3 8 (1.99%) SQL Server
4 5 (1.24%) Relational Database
5 4 (1.00%) GIS
5 4 (1.00%) PostgreSQL
6 2 (0.50%) Power BI
7 1 (0.25%) Amazon Redshift
7 1 (0.25%) Qlik Sense
7 1 (0.25%) QlikView
7 1 (0.25%) SQL Server Reporting Services
7 1 (0.25%) Tableau
Development Applications
1 14 (3.48%) JIRA
2 1 (0.25%) Postman
2 1 (0.25%) SoapUI
2 1 (0.25%) Tricentis qTest
General
1 147 (36.57%) Social Skills
2 78 (19.40%) Analytical Skills
3 77 (19.15%) Finance
4 22 (5.47%) Manufacturing
5 20 (4.98%) Public Sector
6 17 (4.23%) Banking
7 15 (3.73%) Inclusion and Diversity
8 14 (3.48%) Organisational Skills
9 13 (3.23%) Retail
10 11 (2.74%) Financial Institution
11 10 (2.49%) Investment Banking
12 9 (2.24%) Telecoms
13 8 (1.99%) Local Government
14 7 (1.74%) Police
15 5 (1.24%) Back Office
15 5 (1.24%) Marketing
16 4 (1.00%) Front Office
17 3 (0.75%) Legal
17 3 (0.75%) Multimedia
18 2 (0.50%) Games
Libraries, Frameworks & Software Standards
1 2 (0.50%) Rendezvous
1 2 (0.50%) REST
1 2 (0.50%) Web Services
2 1 (0.25%) .NET
2 1 (0.25%) .NET Framework
2 1 (0.25%) JSON
2 1 (0.25%) SAP Fiori
2 1 (0.25%) SOAP
2 1 (0.25%) XML
Miscellaneous
1 34 (8.46%) Management Information System
2 21 (5.22%) Self-Motivation
3 20 (4.98%) Onboarding
4 19 (4.73%) Driving Licence
5 17 (4.23%) NHS
6 15 (3.73%) CMDB
7 12 (2.99%) Video Conferencing
8 11 (2.74%) BYOD
9 10 (2.49%) Blackberry
9 10 (2.49%) iPad
9 10 (2.49%) iPhone
9 10 (2.49%) Smartphone
10 6 (1.49%) Fixed Income
11 5 (1.24%) Analytical Mindset
11 5 (1.24%) Data Centre
11 5 (1.24%) Team-Oriented Environment
11 5 (1.24%) Virtual Team
12 3 (0.75%) Hedge funds
13 2 (0.50%) Enterprise Software
13 2 (0.50%) Life Science
Operating Systems
1 148 (36.82%) Windows
2 46 (11.44%) Windows 10
3 27 (6.72%) Windows Server
4 16 (3.98%) Windows Server 2003
5 14 (3.48%) Linux
5 14 (3.48%) Windows Server 2016
6 13 (3.23%) Windows 7
7 12 (2.99%) Mac OS
8 11 (2.74%) AIX
9 7 (1.74%) Android
10 6 (1.49%) Apple iOS
11 5 (1.24%) Windows Server 2012
12 4 (1.00%) Unix
13 1 (0.25%) Windows Server 2019
Processes & Methodologies
1 104 (25.87%) Problem-Solving
2 94 (23.38%) Customer Service
3 88 (21.89%) ITIL
4 55 (13.68%) ITSM
5 44 (10.95%) Problem Management
6 40 (9.95%) Service Delivery
7 38 (9.45%) Information Security
8 36 (8.96%) Service Management
9 29 (7.21%) Project Management
10 27 (6.72%) Asset Management
10 27 (6.72%) Incident Management
11 26 (6.47%) Change Management
12 25 (6.22%) Continuous Improvement
13 23 (5.72%) Migration
13 23 (5.72%) Mobile Device Management
13 23 (5.72%) Proactive Monitoring
14 21 (5.22%) Data Analysis
15 20 (4.98%) Decision-Making
16 19 (4.73%) Cybersecurity
16 19 (4.73%) Validation
Programming Languages
1 44 (10.95%) SQL
2 25 (6.22%) PowerShell
3 5 (1.24%) Python
4 3 (0.75%) C#
4 3 (0.75%) JavaScript
5 1 (0.25%) Bash
5 1 (0.25%) C
5 1 (0.25%) X++
Qualifications
1 58 (14.43%) Degree
2 42 (10.45%) Security Cleared
3 39 (9.70%) SC Cleared
4 23 (5.72%) Microsoft Certification
5 19 (4.73%) ITIL Certification
6 16 (3.98%) HND
7 15 (3.73%) MCP
8 12 (2.99%) HNC
9 10 (2.49%) A+ Certification
9 10 (2.49%) MCSE
10 6 (1.49%) ECDL
11 5 (1.24%) MCDST
12 3 (0.75%) ITIL Foundation Certificate
13 2 (0.50%) Computer Science Degree
14 1 (0.25%) CCNA
14 1 (0.25%) CCNP
14 1 (0.25%) CEH
14 1 (0.25%) CISM
14 1 (0.25%) CISSP
14 1 (0.25%) DV Cleared
Quality Assurance & Compliance
1 29 (7.21%) SLA
2 7 (1.74%) PMO
3 5 (1.24%) NIST
4 4 (1.00%) GDPR
4 4 (1.00%) ISO/IEC 27001
5 2 (0.50%) Cyber Essentials
6 1 (0.25%) Actionable Recommendations
6 1 (0.25%) HIPAA
6 1 (0.25%) PCI DSS
6 1 (0.25%) QA
System Software
1 116 (28.86%) Active Directory
2 4 (1.00%) Firmware
3 3 (0.75%) BitLocker
4 1 (0.25%) Hyper-V
4 1 (0.25%) Virtual Desktop
4 1 (0.25%) VMware Infrastructure
4 1 (0.25%) XenApp
4 1 (0.25%) XenDesktop
Systems Management
1 25 (6.22%) SCCM
2 23 (5.72%) Microsoft Intune
3 21 (5.22%) HP SiteScope
3 21 (5.22%) SCOM
4 3 (0.75%) Jamf Pro
5 2 (0.50%) Ansible
5 2 (0.50%) BladeLogic
5 2 (0.50%) ITRS Geneos
5 2 (0.50%) Systems Management Server (SMS)
6 1 (0.25%) Kibana
Vendors
1 159 (39.55%) Microsoft
2 30 (7.46%) ServiceNow
3 25 (6.22%) Apple
3 25 (6.22%) Oracle
4 23 (5.72%) Splunk
5 21 (5.22%) HP
6 20 (4.98%) Remedy
7 18 (4.48%) Citrix
8 17 (4.23%) MobileIron
9 15 (3.73%) Cisco
10 8 (1.99%) Salesforce
11 7 (1.74%) ION Trading
11 7 (1.74%) SAP
12 6 (1.49%) Bloomberg
12 6 (1.49%) IBM
12 6 (1.49%) McAfee
12 6 (1.49%) Mitel
12 6 (1.49%) Reuters
13 5 (1.24%) Computacenter
13 5 (1.24%) Google