Support Analyst Contract Job Trends

Support Analyst
UK

The median Support Analyst daily rate in the UK is £260, according to job vacancies posted in the 6 months leading up to 1 February 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
1 Feb 2026
Same period 2025 Same period 2024
Rank 274 313 278
Rank change year-on-year +39 -35 +26
Contract jobs requiring a Support Analyst 374 230 361
As % of all contract jobs in the UK 0.97% 0.73% 0.80%
As % of the Job Titles category 1.06% 0.79% 0.86%
Number of daily rates quoted 179 132 255
10th Percentile £126 £171 £160
25th Percentile £165 £206 £189
Median daily rate (50th Percentile) £260 £250 £265
Median % change year-on-year +4.00% -5.66% +6.00%
75th Percentile £375 £433 £425
90th Percentile £450 £559 £575
UK excluding London median daily rate £180 £217 £225
% change year-on-year -16.95% -3.67% +5.88%
Number of hourly rates quoted 72 18 27
10th Percentile £13.50 £18.91 £14.22
25th Percentile £15.50 £21.06 £15.42
Median hourly rate £20.77 £24.50 £21.50
Median % change year-on-year -15.22% +13.95% +7.50%
75th Percentile £25.15 £30.51 £23.75
90th Percentile £31.36 £37.00 £23.85
UK excluding London median hourly rate £18.87 £24.50 £19.00
% change year-on-year -22.98% +28.95% +15.15%

All Contract IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 35,259 29,175 41,799
% of contract IT jobs with a recognized job title 91.50% 92.88% 93.10%
Number of daily rates quoted 22,247 17,830 27,664
10th Percentile £300 £298 £275
25th Percentile £405 £409 £413
Median daily rate (50th Percentile) £500 £525 £525
Median % change year-on-year -4.76% - -4.55%
75th Percentile £613 £638 £638
90th Percentile £719 £738 £738
UK excluding London median daily rate £475 £479 £495
% change year-on-year -0.73% -3.33% -1.00%
Number of hourly rates quoted 2,103 856 2,215
10th Percentile £14.39 £15.92 £13.25
25th Percentile £18.50 £21.25 £17.00
Median hourly rate £29.60 £32.66 £36.05
Median % change year-on-year -9.36% -9.40% +2.99%
75th Percentile £61.18 £62.50 £62.00
90th Percentile £70.57 £75.00 £73.75
UK excluding London median hourly rate £27.50 £31.64 £37.34
% change year-on-year -13.08% -15.27% +22.95%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of contract IT job postings featuring 'Support Analyst' in the job title relative to all contract IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Daily Rate Trend

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK.

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Support Analyst over the 6 months to 1 February 2026.

Daily rate histogram for Support Analyst in the UK

Support Analyst
Hourly Rate Trend

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK.

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Analyst over the 6 months to 1 February 2026.

Hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 17 Contract Job Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 6 months to 1 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +31 338 £256 -1.44% 128
UK excluding London +54 266 £180 -16.95% 121
London -43 94 £388 +24.00% 29
North of England -6 86 £173 -25.65% 25
Work from Home +14 80 £250 -37.50% 53
North West +15 57 £173 -39.05% 8
South East +22 55 £220 -26.97% 33
East of England +29 50 £173 +2.22% 18
Midlands -54 26 £153 -16.44% 18
North East +3 22 £120 -56.36% 1
South West -25 20 £275 +22.22% 18
West Midlands -34 17 £153 -27.38% 10
Northern Ireland +11 13 £180 +14.29%
Wales +5 9 £290 +52.63% 2
East Midlands -30 9 - - 8
Scotland +1 7 £260 +36.48% 11
Yorkshire -57 7 £290 +28.89% 16

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 1 February 2026, Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads featuring Support Analyst in the job title.

1 153 (40.91%) Windows
2 144 (38.50%) Microsoft
3 119 (31.82%) Active Directory
4 105 (28.07%) Microsoft 365
5 96 (25.67%) Customer Service
6 93 (24.87%) Problem-Solving
7 88 (23.53%) ITIL
8 64 (17.11%) Azure
9 59 (15.78%) Microsoft Office
10 56 (14.97%) ITSM
11 52 (13.90%) Degree
12 48 (12.83%) Windows 10
13 42 (11.23%) Problem Management
14 40 (10.70%) Service Delivery
15 39 (10.43%) SQL
16 36 (9.63%) Security Cleared
17 35 (9.36%) Service Management
18 33 (8.82%) Asset Management
19 32 (8.56%) Information Security
20 31 (8.29%) SC Cleared
21 30 (8.02%) Windows Server
22 29 (7.75%) Incident Management
22 29 (7.75%) ServiceNow
22 29 (7.75%) SharePoint
23 28 (7.49%) Microsoft Exchange
24 27 (7.22%) Wi-Fi
25 26 (6.95%) PowerShell
26 25 (6.68%) Migration
27 24 (6.42%) Change Management
27 24 (6.42%) Project Management

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 29 (7.75%) SharePoint
2 28 (7.49%) Microsoft Exchange
3 21 (5.61%) Skype for Business
4 13 (3.48%) Mattermost
5 7 (1.87%) Exchange Server 2013
6 2 (0.53%) Apache
6 2 (0.53%) Confluence
6 2 (0.53%) IIS
7 1 (0.27%) Oracle Self-Service HR
7 1 (0.27%) Oracle Workflow
Applications
1 59 (15.78%) Microsoft Office
2 20 (5.35%) Microsoft Excel
3 13 (3.48%) Microsoft PowerPoint
4 8 (2.14%) MS Visio
5 2 (0.53%) Adobe Premiere
5 2 (0.53%) Oracle Smart View
6 1 (0.27%) Adobe Creative Suite
6 1 (0.27%) AutoCAD
6 1 (0.27%) Spreadsheet
Business Applications
1 19 (5.08%) Remedy ITSM
2 4 (1.07%) Dynamics CRM
3 3 (0.80%) SAP S/4HANA
4 2 (0.53%) Dynamics GP
4 2 (0.53%) ION MarketView
4 2 (0.53%) Unit4 Business World
5 1 (0.27%) Oracle Assets
5 1 (0.27%) Oracle Cash Management
5 1 (0.27%) Oracle Payables
5 1 (0.27%) Oracle Procure-to-Pay
5 1 (0.27%) Oracle Receivables
5 1 (0.27%) Salesforce CRM
5 1 (0.27%) SAP CO
5 1 (0.27%) SAP FI
5 1 (0.27%) SAP FI/CO
Cloud Services
1 105 (28.07%) Microsoft 365
2 64 (17.11%) Azure
3 19 (5.08%) Entra ID
3 19 (5.08%) OneDrive
4 8 (2.14%) Dynamics 365
5 6 (1.60%) AWS
5 6 (1.60%) Power Platform
6 5 (1.34%) Power Automate
7 4 (1.07%) GCP
7 4 (1.07%) Slack
8 3 (0.80%) Azure DevOps
8 3 (0.80%) Google Workspace
9 2 (0.53%) Adobe Creative Cloud
9 2 (0.53%) PowerApps
9 2 (0.53%) SaaS
9 2 (0.53%) WhatsApp
10 1 (0.27%) Mimecast
10 1 (0.27%) PaaS
10 1 (0.27%) Snowflake
10 1 (0.27%) SuccessFactors
Communications & Networking
1 27 (7.22%) Wi-Fi
2 23 (6.15%) VPN
3 21 (5.61%) Skype
4 20 (5.35%) LAN
5 16 (4.28%) WAN
6 15 (4.01%) DHCP
6 15 (4.01%) DNS
7 13 (3.48%) TCP/IP
8 12 (3.21%) Wireless
9 6 (1.60%) PABX
9 6 (1.60%) Structured Cabling
9 6 (1.60%) Unified Communications
9 6 (1.60%) VLAN
10 5 (1.34%) Firewall
11 2 (0.53%) RS-232
11 2 (0.53%) X.400
12 1 (0.27%) HTTP
12 1 (0.27%) NetScaler
12 1 (0.27%) Network Security
12 1 (0.27%) VoIP
Database & Business Intelligence
1 10 (2.67%) Oracle Reports
2 7 (1.87%) Oracle Database
3 4 (1.07%) GIS
3 4 (1.07%) PostgreSQL
4 3 (0.80%) SQL Server
4 3 (0.80%) Tableau
5 1 (0.27%) Amazon Redshift
5 1 (0.27%) Data Warehouse
5 1 (0.27%) Oracle BI Publisher
5 1 (0.27%) Power BI
5 1 (0.27%) Qlik Sense
5 1 (0.27%) QlikView
Development Applications
1 12 (3.21%) JIRA
2 1 (0.27%) Postman
2 1 (0.27%) SoapUI
2 1 (0.27%) Tricentis qTest
General
1 133 (35.56%) Social Skills
2 65 (17.38%) Analytical Skills
3 49 (13.10%) Finance
4 25 (6.68%) Public Sector
5 17 (4.55%) Manufacturing
6 14 (3.74%) Banking
6 14 (3.74%) Retail
7 13 (3.48%) Organisational Skills
8 11 (2.94%) Inclusion and Diversity
9 10 (2.67%) Telecoms
10 7 (1.87%) Local Government
11 6 (1.60%) Investment Banking
11 6 (1.60%) Legal
12 5 (1.34%) Financial Institution
12 5 (1.34%) Law
13 4 (1.07%) Marketing
13 4 (1.07%) Multimedia
14 3 (0.80%) Documentation Skills
14 3 (0.80%) General Ledger
14 3 (0.80%) Police
Libraries, Frameworks & Software Standards
1 2 (0.53%) Web Services
1 2 (0.53%) XML
2 1 (0.27%) JSON
2 1 (0.27%) Oracle Fusion
2 1 (0.27%) REST
2 1 (0.27%) SAP Fiori
2 1 (0.27%) SOAP
Miscellaneous
1 36 (9.63%) Management Information System
2 28 (7.49%) Onboarding
3 22 (5.88%) Self-Motivation
4 19 (5.08%) Driving Licence
5 15 (4.01%) CMDB
6 12 (3.21%) NHS
7 11 (2.94%) Smartphone
8 10 (2.67%) Video Conferencing
9 6 (1.60%) BYOD
10 5 (1.34%) Blackberry
10 5 (1.34%) Data Centre
10 5 (1.34%) Team-Oriented Environment
11 4 (1.07%) Virtual Team
12 3 (0.80%) Enterprise Software
12 3 (0.80%) Hedge funds
13 2 (0.53%) Analytical Mindset
13 2 (0.53%) Fixed Income
13 2 (0.53%) Life Science
13 2 (0.53%) Public Cloud
13 2 (0.53%) Renewable Energy
Operating Systems
1 153 (40.91%) Windows
2 48 (12.83%) Windows 10
3 30 (8.02%) Windows Server
4 20 (5.35%) Linux
5 16 (4.28%) Windows Server 2003
6 14 (3.74%) Windows Server 2016
7 11 (2.94%) Windows 7
8 9 (2.41%) Apple iOS
9 8 (2.14%) Android
10 7 (1.87%) AIX
11 5 (1.34%) Windows Server 2012
12 4 (1.07%) Mac OS
13 3 (0.80%) Unix
13 3 (0.80%) Windows Server 2019
Processes & Methodologies
1 96 (25.67%) Customer Service
2 93 (24.87%) Problem-Solving
3 88 (23.53%) ITIL
4 56 (14.97%) ITSM
5 42 (11.23%) Problem Management
6 40 (10.70%) Service Delivery
7 35 (9.36%) Service Management
8 33 (8.82%) Asset Management
9 32 (8.56%) Information Security
10 29 (7.75%) Incident Management
11 25 (6.68%) Migration
12 24 (6.42%) Change Management
12 24 (6.42%) Project Management
13 22 (5.88%) Continuous Improvement
14 21 (5.61%) Validation
15 20 (5.35%) Data Analysis
16 19 (5.08%) Mobile Device Management
16 19 (5.08%) Root Cause Analysis
17 16 (4.28%) Proactive Monitoring
18 15 (4.01%) Process Improvement
Programming Languages
1 39 (10.43%) SQL
2 26 (6.95%) PowerShell
3 4 (1.07%) Shell Script
4 3 (0.80%) Bash
4 3 (0.80%) C#
4 3 (0.80%) JavaScript
5 2 (0.53%) PL/SQL
5 2 (0.53%) Python
6 1 (0.27%) T-SQL
Qualifications
1 52 (13.90%) Degree
2 36 (9.63%) Security Cleared
3 31 (8.29%) SC Cleared
4 19 (5.08%) ITIL Certification
5 17 (4.55%) Microsoft Certification
6 14 (3.74%) Microsoft Certified Professional
7 12 (3.21%) A+ Certification
8 9 (2.41%) HND
8 9 (2.41%) MCSE
9 6 (1.60%) ECDL
10 5 (1.34%) HNC
10 5 (1.34%) MCDST
11 4 (1.07%) Computer Science Degree
12 3 (0.80%) ITIL Foundation Certificate
12 3 (0.80%) Network+ Certification
13 1 (0.27%) CEH
13 1 (0.27%) CISM
13 1 (0.27%) CISSP
13 1 (0.27%) CompTIA Security+
13 1 (0.27%) DV Cleared
Quality Assurance & Compliance
1 24 (6.42%) SLA
2 7 (1.87%) PMO
3 6 (1.60%) GDPR
4 5 (1.34%) NIST
5 4 (1.07%) ISO/IEC 27001
6 3 (0.80%) Actionable Recommendations
7 2 (0.53%) PCI DSS
8 1 (0.27%) Cyber Essentials
8 1 (0.27%) GRC
8 1 (0.27%) HIPAA
8 1 (0.27%) QA
System Software
1 119 (31.82%) Active Directory
2 4 (1.07%) Hyper-V
2 4 (1.07%) VMware Infrastructure
3 1 (0.27%) Virtual Desktop
3 1 (0.27%) XenApp
3 1 (0.27%) XenDesktop
Systems Management
1 23 (6.15%) Microsoft Intune
2 21 (5.61%) HP SiteScope
2 21 (5.61%) SCOM
3 20 (5.35%) SCCM
4 4 (1.07%) Jamf Pro
5 2 (0.53%) Ansible
5 2 (0.53%) Systems Management Server (SMS)
6 1 (0.27%) Control-M
6 1 (0.27%) ITRS Geneos
6 1 (0.27%) Kibana
Vendors
1 144 (38.50%) Microsoft
2 29 (7.75%) ServiceNow
3 24 (6.42%) Splunk
4 22 (5.88%) Apple
5 19 (5.08%) Oracle
5 19 (5.08%) Remedy
6 17 (4.55%) HP
7 15 (4.01%) Cisco
8 14 (3.74%) MobileIron
9 10 (2.67%) Salesforce
10 9 (2.41%) Citrix
11 8 (2.14%) SAP
12 7 (1.87%) IBM
13 6 (1.60%) Google
13 6 (1.60%) Mitel
14 5 (1.34%) Computacenter
14 5 (1.34%) iManage
15 4 (1.07%) Adobe
15 4 (1.07%) Netskope
15 4 (1.07%) VMware