Support Analyst Contract Job Trends

Support Analyst
UK

The median Support Analyst daily rate in the UK is £268, according to job vacancies posted in the 6 months leading up to 28 September 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
28 Sep 2026
Same period 2025 Same period 2024
Rank 409 216 319
Rank change year-on-year -193 +103 -42
Contract jobs requiring a Support Analyst 275 424 252
As % of all contract jobs in the UK 0.51% 1.29% 0.66%
As % of the Job Titles category 0.55% 1.42% 0.71%
Number of daily rates quoted 119 190 149
10th Percentile £169 £165 £156
25th Percentile £190 £216 £185
Median daily rate (50th Percentile) £268 £295 £230
Median % change year-on-year -9.15% +28.26% -34.29%
75th Percentile £364 £431 £363
90th Percentile £414 £510 £488
UK excluding London median daily rate £225 £263 £200
% change year-on-year -14.29% +31.25% -8.26%
Number of hourly rates quoted 56 85 9
10th Percentile £15.56 £16.79 £17.58
25th Percentile £15.93 £18.87 £18.19
Median hourly rate £17.50 £23.00 £21.00
Median % change year-on-year -23.91% +9.52% +10.53%
75th Percentile £19.13 £31.00 £25.30
90th Percentile £25.25 £31.40 £26.85
UK excluding London median hourly rate £17.50 £22.14 £18.38
% change year-on-year -20.96% +20.49% -2.00%

All Contract IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 50,147 29,864 35,507
% of contract IT jobs with a recognized job title 92.20% 91.01% 92.98%
Number of daily rates quoted 29,583 18,880 21,565
10th Percentile £325 £275 £300
25th Percentile £425 £400 £413
Median daily rate (50th Percentile) £525 £500 £525
Median % change year-on-year +5.00% -4.76% -0.94%
75th Percentile £630 £623 £638
90th Percentile £731 £725 £750
UK excluding London median daily rate £500 £475 £500
% change year-on-year +5.26% -5.00% -
Number of hourly rates quoted 3,922 1,610 1,584
10th Percentile £14.50 £13.75 £14.85
25th Percentile £20.00 £17.30 £20.50
Median hourly rate £41.72 £25.15 £43.00
Median % change year-on-year +65.89% -41.51% -3.37%
75th Percentile £67.50 £51.61 £65.00
90th Percentile £78.75 £68.57 £74.96
UK excluding London median hourly rate £42.00 £25.08 £43.00
% change year-on-year +67.50% -41.69% -2.27%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of contract IT job postings featuring 'Support Analyst' in the job title relative to all contract IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Daily Rate Trend

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK.

Contractor daily rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Support Analyst over the 6 months to 28 September 2026.

Daily rate histogram for Support Analyst in the UK

Support Analyst
Hourly Rate Trend

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK.

Contractor hourly rate distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Analyst over the 6 months to 28 September 2026.

Hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 16 Contract Job Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 6 months to 28 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -190 251 £275 -3.08% 182
UK excluding London -129 190 £225 -14.29% 127
London -153 81 £310 -19.48% 69
Work from Home -81 62 £205 -47.44% 75
North of England -85 47 £300 +42.86% 43
South East -67 45 £190 -27.62% 27
North West -57 39 £300 +42.86% 27
Midlands -53 29 £231 +56.78% 16
East of England -26 25 £350 +104.68% 17
South West -53 23 £225 -18.18% 4
East Midlands -11 16 £150 +7.14% 12
Scotland -15 15 £225 -53.92% 9
West Midlands -59 13 £288 +91.67% 4
Yorkshire -49 8 £313 +14.68% 16
Wales -17 4 - - 5
Channel Islands - 2 £350 -

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 28 September 2026, Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads featuring Support Analyst in the job title.

1 109 (39.64%) Microsoft
2 96 (34.91%) Windows
3 93 (33.82%) Microsoft 365
4 87 (31.64%) Problem-Solving
5 70 (25.45%) Customer Service
6 64 (23.27%) ITIL
7 61 (22.18%) Active Directory
8 49 (17.82%) Azure
9 46 (16.73%) Entra ID
10 45 (16.36%) ITSM
11 38 (13.82%) SharePoint
12 36 (13.09%) Windows 10
13 35 (12.73%) Degree
13 35 (12.73%) ServiceNow
14 31 (11.27%) Microsoft Office
15 29 (10.55%) Incident Management
15 29 (10.55%) Microsoft Intune
15 29 (10.55%) VPN
16 27 (9.82%) SQL
17 26 (9.45%) Migration
18 23 (8.36%) Service Management
19 22 (8.00%) Microsoft Excel
20 21 (7.64%) Root Cause Analysis
20 21 (7.64%) Service Delivery
21 20 (7.27%) JIRA
21 20 (7.27%) OneDrive
21 20 (7.27%) Stakeholder Management
22 19 (6.91%) DHCP
22 19 (6.91%) DNS
22 19 (6.91%) Microsoft Certification

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 38 (13.82%) SharePoint
2 18 (6.55%) Microsoft Exchange
3 4 (1.45%) Confluence
4 3 (1.09%) CMS
5 1 (0.36%) CICS
5 1 (0.36%) SAS
5 1 (0.36%) WebSphere
Applications
1 31 (11.27%) Microsoft Office
2 22 (8.00%) Microsoft Excel
3 10 (3.64%) Microsoft PowerPoint
4 8 (2.91%) AutoCAD
4 8 (2.91%) Revit
5 3 (1.09%) Microsoft Project
6 2 (0.73%) MS Visio
Business Applications
1 3 (1.09%) HFM
2 2 (0.73%) Remedy ITSM
2 2 (0.73%) Unit4 Business World
3 1 (0.36%) Dynamics CRM
3 1 (0.36%) Dynamics NAV
3 1 (0.36%) Fidessa
3 1 (0.36%) Front Arena
3 1 (0.36%) Markit EDM
3 1 (0.36%) Monis
3 1 (0.36%) Primavera
3 1 (0.36%) SAP MM
3 1 (0.36%) Shopify
3 1 (0.36%) Summit
3 1 (0.36%) SunGard Martini
Cloud Services
1 93 (33.82%) Microsoft 365
2 49 (17.82%) Azure
3 46 (16.73%) Entra ID
4 20 (7.27%) OneDrive
5 19 (6.91%) SaaS
6 10 (3.64%) Power Platform
7 9 (3.27%) AWS
8 7 (2.55%) Dynamics 365
9 5 (1.82%) Microsoft Copilot
9 5 (1.82%) Power Automate
10 3 (1.09%) Datadog
10 3 (1.09%) Google Workspace
10 3 (1.09%) IaaS
10 3 (1.09%) PowerApps
11 2 (0.73%) Azure Sentinel
11 2 (0.73%) GitHub
11 2 (0.73%) GitHub Copilot
11 2 (0.73%) Smartsheet
11 2 (0.73%) Snowflake
12 1 (0.36%) ChatGPT
Communications & Networking
1 29 (10.55%) VPN
2 19 (6.91%) DHCP
2 19 (6.91%) DNS
3 16 (5.82%) TCP/IP
4 15 (5.45%) Wi-Fi
5 11 (4.00%) PSTN
6 10 (3.64%) LAN
6 10 (3.64%) Wireless
7 5 (1.82%) IP Telephony
7 5 (1.82%) Network Security
7 5 (1.82%) VoIP
7 5 (1.82%) WAN
8 4 (1.45%) Cisco IOS
9 3 (1.09%) Firewall
9 3 (1.09%) WinSCP
10 2 (0.73%) Internet
11 1 (0.36%) FIX Connectivity
11 1 (0.36%) Kerberos
11 1 (0.36%) Remote Desktop
11 1 (0.36%) VLAN
Database & Business Intelligence
1 11 (4.00%) SQL Server
2 6 (2.18%) Power BI
3 3 (1.09%) Power Query
3 3 (1.09%) Relational Database
4 2 (0.73%) PowerPivot
5 1 (0.36%) Amazon Redshift
5 1 (0.36%) Db2
5 1 (0.36%) GIS
5 1 (0.36%) KDB
5 1 (0.36%) Oracle Database
Development Applications
1 20 (7.27%) JIRA
2 3 (1.09%) Oracle Forms
3 2 (0.73%) Git
4 1 (0.36%) Visual Studio
4 1 (0.36%) Visual Studio Code
General
1 117 (42.55%) Social Skills
2 44 (16.00%) Finance
3 36 (13.09%) Analytical Skills
4 16 (5.82%) Telecoms
5 15 (5.45%) Banking
6 13 (4.73%) Law
6 13 (4.73%) Organisational Skills
7 11 (4.00%) Retail
8 9 (3.27%) Manufacturing
9 7 (2.55%) Documentation Skills
9 7 (2.55%) Front Office
9 7 (2.55%) Public Sector
10 4 (1.45%) Inclusion and Diversity
10 4 (1.45%) Legal
11 3 (1.09%) Investment Banking
12 2 (0.73%) Automotive
12 2 (0.73%) Back Office
12 2 (0.73%) Financial Institution
13 1 (0.36%) German Language
13 1 (0.36%) Marketing
Libraries, Frameworks & Software Standards
1 9 (3.27%) .NET
2 3 (1.09%) ASP.NET
2 3 (1.09%) Oracle Fusion
2 3 (1.09%) Software Packaging
3 2 (0.73%) FIX Protocol
4 1 (0.36%) HTML
4 1 (0.36%) LDAP
4 1 (0.36%) Web Services
4 1 (0.36%) WebSphere MQ
Miscellaneous
1 33 (12.00%) Onboarding
2 17 (6.18%) Video Conferencing
3 14 (5.09%) Driving Licence
4 13 (4.73%) Enterprise Software
5 11 (4.00%) Management Information System
6 8 (2.91%) Self-Motivation
7 5 (1.82%) FMCG
8 3 (1.09%) iPhone
8 3 (1.09%) Low-Code
9 2 (0.73%) Data Protection Act
10 1 (0.36%) BYOD
10 1 (0.36%) CMDB
10 1 (0.36%) Credit Risk
10 1 (0.36%) Data Centre
10 1 (0.36%) Fixed Income
10 1 (0.36%) Grid Computing
10 1 (0.36%) Hybrid Cloud
10 1 (0.36%) Linux Command Line
10 1 (0.36%) Renewable Energy
10 1 (0.36%) SWIFT Messaging Network
Operating Systems
1 96 (34.91%) Windows
2 36 (13.09%) Windows 10
3 14 (5.09%) Mac OS
4 9 (3.27%) Android
4 9 (3.27%) Windows Server
5 8 (2.91%) Linux
6 7 (2.55%) Apple iOS
7 3 (1.09%) Unix
7 3 (1.09%) Windows Server 2019
8 1 (0.36%) zOS
Processes & Methodologies
1 87 (31.64%) Problem-Solving
2 70 (25.45%) Customer Service
3 64 (23.27%) ITIL
4 45 (16.36%) ITSM
5 29 (10.55%) Incident Management
6 26 (9.45%) Migration
7 23 (8.36%) Service Management
8 21 (7.64%) Root Cause Analysis
8 21 (7.64%) Service Delivery
9 20 (7.27%) Stakeholder Management
10 17 (6.18%) CRM
11 16 (5.82%) Computer Science
11 16 (5.82%) Data Migration
12 14 (5.09%) Continuous Improvement
12 14 (5.09%) Validation
13 12 (4.36%) Knowledge Transfer
14 11 (4.00%) Change Management
14 11 (4.00%) Data Protection
14 11 (4.00%) Knowledge Management
15 10 (3.64%) AI
Programming Languages
1 27 (9.82%) SQL
2 12 (4.36%) PowerShell
3 7 (2.55%) Python
4 5 (1.82%) C#
4 5 (1.82%) Java
4 5 (1.82%) VBScript
5 4 (1.45%) Shell Script
6 3 (1.09%) PL/SQL
7 1 (0.36%) Bash
7 1 (0.36%) C++
7 1 (0.36%) COBOL
7 1 (0.36%) JCL
7 1 (0.36%) Korn
7 1 (0.36%) R
7 1 (0.36%) T-SQL
Qualifications
1 35 (12.73%) Degree
2 19 (6.91%) Microsoft Certification
3 16 (5.82%) Computer Science Degree
4 13 (4.73%) Security Cleared
5 12 (4.36%) A+ Certification
5 12 (4.36%) Network+ Certification
6 11 (4.00%) SC Cleared
7 2 (0.73%) DBS Check
8 1 (0.36%) ITIL Foundation Certificate
8 1 (0.36%) MCSA
8 1 (0.36%) PMI Certification
Quality Assurance & Compliance
1 9 (3.27%) SLA
2 8 (2.91%) PMO
3 3 (1.09%) Data Quality
3 3 (1.09%) P3O
4 1 (0.36%) GRC
4 1 (0.36%) QA
4 1 (0.36%) SEPA
System Software
1 61 (22.18%) Active Directory
2 6 (2.18%) Virtual Desktop
3 2 (0.73%) VMware Infrastructure
4 1 (0.36%) BitLocker
4 1 (0.36%) Firmware
Systems Management
1 29 (10.55%) Microsoft Intune
2 11 (4.00%) SCCM
3 3 (1.09%) Jamf Pro
4 2 (0.73%) Grafana
4 2 (0.73%) Single Sign-On
5 1 (0.36%) AirWatch
5 1 (0.36%) Dell DRAC
5 1 (0.36%) MobiControl
5 1 (0.36%) vCenter Server
Vendors
1 109 (39.64%) Microsoft
2 35 (12.73%) ServiceNow
3 12 (4.36%) Meraki
3 12 (4.36%) Oracle
4 11 (4.00%) Adobe
4 11 (4.00%) Cisco
5 10 (3.64%) Salesforce
6 8 (2.91%) Autodesk
6 8 (2.91%) Conga
6 8 (2.91%) DocuSign
6 8 (2.91%) MuleSoft
7 7 (2.55%) SAP
8 6 (2.18%) Bloomberg
8 6 (2.18%) Dell
8 6 (2.18%) HP
9 5 (1.82%) Bomgar
9 5 (1.82%) Splunk
10 4 (1.45%) Avaya
10 4 (1.45%) Mitel
10 4 (1.45%) VMware