Period
to 19 November 2017

The median contractor rate for a Support Manager was £440 per day in advertised job vacancies during the 6 months to 19 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Manager
UK
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 785 756 712
Rank change year-on-year -29 -44 -6
Contract jobs requiring a Support Manager 90 140 180
As % of all contract IT jobs advertised in the UK 0.089% 0.13% 0.16%
As % of the Job Titles category 0.094% 0.14% 0.17%
Number of daily rates quoted 63 93 132
UK median daily rate £440 £390 £443
Median daily rate % change year-on-year +12.82% -11.86% +16.45%
10th Percentile £268 £212 £251
90th Percentile £606 £538 £550
UK excluding London median daily rate £450 £425 £466
% change year-on-year +5.88% -8.85% +24.33%
Number of hourly rates quoted 0 0 5
UK median hourly rate - - £17.00
UK excluding London median hourly rate - - £25.12

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 96141 99356 108750
% of contract IT jobs with a recognized job title 94.81% 94.76% 94.89%
Number of daily rates quoted 63392 64835 69190
UK median daily rate £450 £425 £400
Median daily rate % change year-on-year +5.88% +6.25% -
10th Percentile £260 £250 £250
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £392 £375
% change year-on-year +2.17% +4.41% +3.73%
Number of hourly rates quoted 2869 3292 4137
UK median hourly rate £18.70 £18.00 £18.00
Median hourly rate % change year-on-year +3.89% - +9.09%
10th Percentile £10.96 £10.50 £10.50
90th Percentile £47.83 £47.38 £45.00
UK excluding London median hourly rate £17.50 £17.50 £17.50

Support Manager
Job Vacancy Trend

Job postings that featured Support Manager in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Manager in the UK

Support Manager
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Manager.

Contractor daily rate trend for Support Manager in the UK

Support Manager
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Support Manager over the 6 months to 19 November 2017.

Contractor daily rate histogram for Support Manager in the UK

Support Manager
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Manager.

Contractor hourly rate trend for Support Manager in the UK

Support Manager
Top 14 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Manager within the UK over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -21 88 £450 +15.38% 12
UK excluding London -6 54 £450 +5.88% 12
London -46 35 £418 +11.33% 2
Midlands +18 16 £500 +7.07% 4
North of England +57 14 £563 +42.86% 1
East Midlands +8 12 £500 +17.65%
North West +21 10 £588 +46.88% 1
South East -8 9 £400 -5.88% 4
South West +8 7 £415 +59.62% 1
East of England -14 6 £300 -14.29%
Yorkshire +25 4 £375 -
West Midlands +19 3 £550 +15.79% 4
Wales +15 1 £120 -26.38% 1
Scotland -10 1 £150 -52.76% 1

Support Manager Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 19 November 2017, Support Manager contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Support Manager in the job title.

1 36 (40.00%) ITIL
2 24 (26.67%) Finance
3 16 (17.78%) Oracle
4 15 (16.67%) ERP
4 15 (16.67%) Service Delivery
5 13 (14.44%) Change Management
6 12 (13.33%) ITSM
7 11 (12.22%) Windows
7 11 (12.22%) PRINCE2
7 11 (12.22%) Programme Management
8 10 (11.11%) Agile Software Development
8 10 (11.11%) Incident Management
8 10 (11.11%) SAP
9 9 (10.00%) SLA
9 9 (10.00%) Project Management
9 9 (10.00%) Risk Management
10 8 (8.89%) Back Office
10 8 (8.89%) Stakeholder Management
10 8 (8.89%) Service Management
10 8 (8.89%) Microsoft
10 8 (8.89%) Active Directory
10 8 (8.89%) Unit4 Business World
10 8 (8.89%) Line Management
10 8 (8.89%) PMO
11 7 (7.78%) SQL
11 7 (7.78%) Oracle EBS R12
11 7 (7.78%) PRINCE2 Practitioner
12 6 (6.67%) SQL Server
12 6 (6.67%) Analytical Skills
13 5 (5.56%) Microsoft Excel

Support Manager Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (3.33%) BizTalk Server
2 2 (2.22%) MS Exchange
3 1 (1.11%) Cloud Foundry
3 1 (1.11%) Confluence
3 1 (1.11%) SharePoint
3 1 (1.11%) Skype for Business
3 1 (1.11%) WebSphere
Applications
1 5 (5.56%) Microsoft Excel
2 4 (4.44%) Microsoft Office
3 3 (3.33%) Microsoft PowerPoint
4 1 (1.11%) Microsoft Project
4 1 (1.11%) MS Visio
Business Applications
1 8 (8.89%) Unit4 Business World
2 7 (7.78%) Oracle EBS R12
3 4 (4.44%) Oracle Applications
3 4 (4.44%) Oracle EBS
4 3 (3.33%) SAP MM
4 3 (3.33%) thinkFolio
5 2 (2.22%) SAP FSCM
6 1 (1.11%) assyst
6 1 (1.11%) Dynamics AX
6 1 (1.11%) Primavera
6 1 (1.11%) SAP CO
6 1 (1.11%) SAP FI
6 1 (1.11%) SAP FI/CO
6 1 (1.11%) SAP SD
6 1 (1.11%) SAP SM
Cloud Services
1 3 (3.33%) Office 365
2 1 (1.11%) Amazon AWS
2 1 (1.11%) GitHub
2 1 (1.11%) Google Cloud Platform
Communications & Networking
1 5 (5.56%) Firewall
2 4 (4.44%) LAN
2 4 (4.44%) WAN
3 3 (3.33%) PBX
3 3 (3.33%) VoIP
4 2 (2.22%) iSCSI
4 2 (2.22%) SAN
4 2 (2.22%) TCP/IP
4 2 (2.22%) Wireless
5 1 (1.11%) DHCP
5 1 (1.11%) DNS
5 1 (1.11%) Skype
5 1 (1.11%) SMS
5 1 (1.11%) VLAN
5 1 (1.11%) VPN
Database & Business Intelligence
1 6 (6.67%) SQL Server
2 5 (5.56%) Oracle Reports
3 3 (3.33%) Big Data
3 3 (3.33%) SQL Server 2008
3 3 (3.33%) SQL Server Reporting Services
4 2 (2.22%) MS Access
5 1 (1.11%) Blockchain
5 1 (1.11%) DataStage
5 1 (1.11%) Hadoop
5 1 (1.11%) KDB
5 1 (1.11%) SSDT
Development Applications
1 4 (4.44%) Oracle Forms
2 2 (2.22%) MSI
3 1 (1.11%) Jenkins
3 1 (1.11%) JIRA
3 1 (1.11%) SonarQube
General
1 24 (26.67%) Finance
2 8 (8.89%) Back Office
3 5 (5.56%) Banking
3 5 (5.56%) Front Office
3 5 (5.56%) Local Government
3 5 (5.56%) Manufacturing
3 5 (5.56%) Telecoms
4 4 (4.44%) Retail
5 2 (2.22%) Law
5 2 (2.22%) Legal
6 1 (1.11%) Advertising
6 1 (1.11%) Billing
6 1 (1.11%) Electronics
6 1 (1.11%) Financial Institution
6 1 (1.11%) Marketing
6 1 (1.11%) Retail Banking
Libraries, Frameworks & Software Standards
1 2 (2.22%) Middleware
2 1 (1.11%) J2EE
2 1 (1.11%) Web Services
Miscellaneous
1 6 (6.67%) Analytical Skills
2 4 (4.44%) Management Information System
3 2 (2.22%) Driving Licence
3 2 (2.22%) Foreign Exchange (FX)
3 2 (2.22%) Mobile App
3 2 (2.22%) Video Conferencing
3 2 (2.22%) Virtual Team
4 1 (1.11%) Blackberry
4 1 (1.11%) Computer Science
4 1 (1.11%) Data Protection Act
4 1 (1.11%) Derivative
4 1 (1.11%) Equities
4 1 (1.11%) Fintech
4 1 (1.11%) FMCG
4 1 (1.11%) Life Science
4 1 (1.11%) NHS
4 1 (1.11%) Public Cloud
4 1 (1.11%) User Experience
Operating Systems
1 11 (12.22%) Windows
2 3 (3.33%) Windows Server 2012
3 2 (2.22%) AIX
3 2 (2.22%) Windows 7
3 2 (2.22%) Windows Vista
4 1 (1.11%) Apple iOS
4 1 (1.11%) Linux
4 1 (1.11%) Mac OS
4 1 (1.11%) Unix
4 1 (1.11%) Windows 10
4 1 (1.11%) Windows Server
4 1 (1.11%) Windows Server 2008
Processes & Methodologies
1 36 (40.00%) ITIL
2 15 (16.67%) ERP
2 15 (16.67%) Service Delivery
3 13 (14.44%) Change Management
4 12 (13.33%) ITSM
5 11 (12.22%) PRINCE2
5 11 (12.22%) Programme Management
6 10 (11.11%) Agile Software Development
6 10 (11.11%) Incident Management
7 9 (10.00%) Project Management
7 9 (10.00%) Risk Management
8 8 (8.89%) Line Management
8 8 (8.89%) Service Management
8 8 (8.89%) Stakeholder Management
9 4 (4.44%) Asset Management
9 4 (4.44%) Migration
9 4 (4.44%) People Management
9 4 (4.44%) Problem Management
9 4 (4.44%) Root Cause Analysis
9 4 (4.44%) Supplier Management
Programming Languages
1 7 (7.78%) SQL
2 3 (3.33%) T-SQL
3 2 (2.22%) PowerShell
4 1 (1.11%) ABAP
4 1 (1.11%) Java
4 1 (1.11%) Shell Script
Qualifications
1 7 (7.78%) PRINCE2 Practitioner
2 5 (5.56%) Security Cleared
3 4 (4.44%) Degree
4 3 (3.33%) MCSE
4 3 (3.33%) Microsoft Certification
5 2 (2.22%) A+ Certification
5 2 (2.22%) DV Cleared
5 2 (2.22%) ITIL Certification
5 2 (2.22%) ITIL Foundation Certificate
5 2 (2.22%) SC Cleared
6 1 (1.11%) ACCA
6 1 (1.11%) CCENT
6 1 (1.11%) CCNA
6 1 (1.11%) CIMA
6 1 (1.11%) Cisco Certification
6 1 (1.11%) Computer Science Degree
6 1 (1.11%) DBS Check
6 1 (1.11%) MCDST
6 1 (1.11%) SAP Certification
Quality Assurance & Compliance
1 9 (10.00%) SLA
2 8 (8.89%) PMO
3 3 (3.33%) GDPR
4 2 (2.22%) Data Quality
4 2 (2.22%) Sarbanes-Oxley
System Software
1 8 (8.89%) Active Directory
2 3 (3.33%) Hyper-V
3 2 (2.22%) VMware Infrastructure
4 1 (1.11%) Virtual Desktop
4 1 (1.11%) Virtual Servers
Systems Management
1 5 (5.56%) SCCM
2 2 (2.22%) OpenView Configuration Management
2 2 (2.22%) Oracle RMAN
2 2 (2.22%) Systems Management Server (SMS)
2 2 (2.22%) WSUS
3 1 (1.11%) Control-M
Vendors
1 16 (17.78%) Oracle
2 10 (11.11%) SAP
3 8 (8.89%) Microsoft
4 3 (3.33%) Cisco
4 3 (3.33%) Citrix
4 3 (3.33%) HP
4 3 (3.33%) ServiceNow
5 2 (2.22%) Avaya
5 2 (2.22%) BT
5 2 (2.22%) Dell
5 2 (2.22%) EqualLogic
5 2 (2.22%) Lumension
5 2 (2.22%) McAfee
5 2 (2.22%) Siemens
5 2 (2.22%) SonicWALL
5 2 (2.22%) Veeam
5 2 (2.22%) VMware
6 1 (1.11%) Google
6 1 (1.11%) Wyse
6 1 (1.11%) ZyXEL