Support Officer Contracts

Support Officer
UK

The median Support Officer daily rate in the UK is £300, according to job vacancies posted in the 6 months leading up to 1 May 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 419 411 596
Rank change year-on-year -8 +185 +106
Contract jobs requiring a Support Officer 101 173 122
As % of all contract jobs advertised in the UK 0.35% 0.40% 0.20%
As % of the Job Titles category 0.37% 0.43% 0.22%
Number of daily rates quoted 44 90 95
10th Percentile £168 £144 £136
25th Percentile £211 £153 £200
Median daily rate (50th Percentile) £300 £273 £300
Median % change year-on-year +10.09% -9.17% +50.00%
75th Percentile £388 £394 £388
90th Percentile - £446 £438
UK excluding London median daily rate £275 £267 £281
% change year-on-year +3.19% -5.24% +49.01%
Number of hourly rates quoted 35 59 7
10th Percentile £11.56 £12.46 £11.70
25th Percentile £11.60 £13.23 £12.88
Median hourly rate £16.26 £16.00 £14.62
Median % change year-on-year +1.63% +9.44% -20.33%
75th Percentile £21.45 £20.37 £18.28
90th Percentile £23.63 £32.50 £27.39
UK excluding London median hourly rate £15.33 £14.79 £14.50
% change year-on-year +3.62% +2.00% +5.45%

All Contract IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 27,084 40,415 56,464
% of contract IT jobs with a recognized job title 92.52% 92.78% 94.61%
Number of daily rates quoted 17,692 26,309 39,470
10th Percentile £300 £275 £313
25th Percentile £406 £410 £425
Median daily rate (50th Percentile) £515 £525 £540
Median % change year-on-year -1.90% -2.78% +2.86%
75th Percentile £625 £638 £650
90th Percentile £738 £750 £750
UK excluding London median daily rate £475 £492 £500
% change year-on-year -3.46% -1.60% +5.26%
Number of hourly rates quoted 1,035 2,664 1,570
10th Percentile £14.07 £12.86 £14.29
25th Percentile £18.50 £16.30 £19.50
Median hourly rate £29.00 £36.42 £45.00
Median % change year-on-year -20.37% -19.07% +91.49%
75th Percentile £62.50 £60.75 £65.75
90th Percentile £75.00 £72.50 £75.75
UK excluding London median hourly rate £28.00 £39.55 £42.50
% change year-on-year -29.20% -6.94% +117.95%

Support Officer
Job Vacancy Trend

Job postings that featured Support Officer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Officer in the UK

Support Officer
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Support Officer.

Daily rate trend for Support Officer in the UK

Support Officer
Daily Rate Histogram

Daily rate distribution for jobs citing Support Officer over the 6 months to 1 May 2025.

Daily rate histogram for Support Officer in the UK

Support Officer
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Support Officer.

Hourly rate trend for Support Officer in the UK

Support Officer
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Officer within the UK over the 6 months to 1 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +1 82 £300 -7.69% 33
UK excluding London +16 73 £275 +3.19% 23
Work from Home +25 30 £300 +4.35% 12
Midlands +27 19 £113 -71.88% 7
West Midlands +26 18 £113 -71.70% 4
London +7 18 £363 -3.33% 13
South West +34 15 £300 -29.41% 1
North of England +10 14 £275 -8.33% 5
East of England +30 11 - - 1
North East +7 8 £275 - 1
Scotland -12 7 £275 +80.33%
Yorkshire +7 6 £225 -3.85% 2
South East +38 4 £300 -18.64% 8
Northern Ireland -7 3 - - 1
East Midlands +3 1 - - 2

Support Officer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 1 May 2025, Support Officer contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Support Officer in the job title.

1 51 (50.50%) Social Skills
2 29 (28.71%) Customer Service
3 26 (25.74%) Microsoft
4 25 (24.75%) Finance
4 25 (24.75%) Problem-Solving
5 20 (19.80%) Microsoft 365
5 20 (19.80%) SharePoint
6 19 (18.81%) Project Management
6 19 (18.81%) Service Delivery
7 18 (17.82%) Microsoft Office
8 16 (15.84%) Public Sector
9 15 (14.85%) Organisational Skills
10 14 (13.86%) Local Government
11 13 (12.87%) Active Directory
11 13 (12.87%) Azure
12 12 (11.88%) Windows
12 12 (11.88%) Microsoft Excel
13 9 (8.91%) SQL
13 9 (8.91%) Entra ID
13 9 (8.91%) Project Delivery
13 9 (8.91%) Collaborative Working
14 8 (7.92%) ITIL
14 8 (7.92%) Legal
15 7 (6.93%) Data Security
15 7 (6.93%) Management Information System
15 7 (6.93%) Logistics
15 7 (6.93%) Microsoft Project
15 7 (6.93%) PMO
15 7 (6.93%) Issue Tracking
15 7 (6.93%) Stakeholder Engagement

Support Officer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (19.80%) SharePoint
2 2 (1.98%) Confluence
3 1 (0.99%) Microsoft Exchange
Applications
1 18 (17.82%) Microsoft Office
2 12 (11.88%) Microsoft Excel
3 7 (6.93%) Microsoft Project
4 5 (4.95%) Microsoft PowerPoint
5 4 (3.96%) Spreadsheet
Cloud Services
1 20 (19.80%) Microsoft 365
2 13 (12.87%) Azure
3 9 (8.91%) Entra ID
4 5 (4.95%) ShareGate
5 2 (1.98%) Power Platform
6 1 (0.99%) Azure DevOps
6 1 (0.99%) OneDrive
6 1 (0.99%) Smartsheet
Communications & Networking
1 3 (2.97%) Firewall
2 2 (1.98%) Network Security
3 1 (0.99%) Internet
3 1 (0.99%) SD-WAN
3 1 (0.99%) WAN
3 1 (0.99%) Wi-Fi
Database & Business Intelligence
1 2 (1.98%) EDRMS
1 2 (1.98%) Power BI
1 2 (1.98%) Relational Database
2 1 (0.99%) Electronic Patient Records
2 1 (0.99%) GIS
Development Applications
1 3 (2.97%) JIRA
General
1 51 (50.50%) Social Skills
2 25 (24.75%) Finance
3 16 (15.84%) Public Sector
4 15 (14.85%) Organisational Skills
5 14 (13.86%) Local Government
6 8 (7.92%) Legal
7 5 (4.95%) Inclusion and Diversity
7 5 (4.95%) Retail
8 3 (2.97%) Analytical Skills
8 3 (2.97%) General Ledger
9 2 (1.98%) Presentation Skills
10 1 (0.99%) Documentation Skills
10 1 (0.99%) Police
Miscellaneous
1 7 (6.93%) Management Information System
2 5 (4.95%) Driving Licence
3 4 (3.96%) Molecular Biology
4 3 (2.97%) Mainframe
5 1 (0.99%) Data Protection Act
5 1 (0.99%) NHS
5 1 (0.99%) Team-Oriented Environment
5 1 (0.99%) Virtual Team
Operating Systems
1 12 (11.88%) Windows
2 4 (3.96%) Android
3 3 (2.97%) Windows Server 2016
4 1 (0.99%) Apple iOS
4 1 (0.99%) Windows 10
Processes & Methodologies
1 29 (28.71%) Customer Service
2 25 (24.75%) Problem-Solving
3 19 (18.81%) Project Management
3 19 (18.81%) Service Delivery
4 9 (8.91%) Collaborative Working
4 9 (8.91%) Project Delivery
5 8 (7.92%) ITIL
6 7 (6.93%) Continuous Improvement
6 7 (6.93%) Data Security
6 7 (6.93%) Issue Tracking
6 7 (6.93%) Logistics
6 7 (6.93%) Stakeholder Engagement
7 6 (5.94%) Agile
7 6 (5.94%) Benchmarking
7 6 (5.94%) Data Analysis
7 6 (5.94%) Data Protection
7 6 (5.94%) Migration
7 6 (5.94%) Stakeholder Management
7 6 (5.94%) Time Management
8 5 (4.95%) Disaster Recovery
Programming Languages
1 9 (8.91%) SQL
2 5 (4.95%) PowerShell
Qualifications
1 6 (5.94%) Degree
2 5 (4.95%) DBS Check
3 4 (3.96%) BPSS Clearance
4 3 (2.97%) HND
4 3 (2.97%) SC Cleared
4 3 (2.97%) Security Cleared
Quality Assurance & Compliance
1 7 (6.93%) PMO
2 6 (5.94%) Data Quality
2 6 (5.94%) GDPR
3 5 (4.95%) Accessibility
4 1 (0.99%) Disclosure Scotland
System Software
1 13 (12.87%) Active Directory
Systems Management
1 1 (0.99%) Microsoft Intune
Vendors
1 26 (25.74%) Microsoft
2 2 (1.98%) CheckPoint
3 1 (0.99%) ESRI
3 1 (0.99%) Oracle