Period
to 17 January 2018

The median annual salary for a Support Officer was £28,250 in advertised job vacancies during the 6 months to 17 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Officer
UK
6 months to
17 Jan 2018
Same period 2017 Same period 2016
Rank 1044 1047 1133
Rank change year-on-year +3 +86 +26
Permanent jobs requiring a Support Officer 113 126 150
As % of all permanent IT jobs advertised in the UK 0.065% 0.071% 0.073%
As % of the Job Titles category 0.068% 0.073% 0.076%
Number of salaries quoted 94 120 117
UK median annual salary £28,250 £27,750 £27,000
Median salary % change year-on-year +1.80% +2.78% -3.57%
10th Percentile £18,500 £20,695 £20,082
90th Percentile £47,350 £37,625 £37,500
UK excluding London median annual salary £27,500 £27,500 £25,000
% change year-on-year - +10.00% -9.09%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 166,399 171,574 198,444
% of permanent IT jobs with a recognized job title 96.07% 96.47% 96.57%
Number of salaries quoted 135,020 142,894 165,923
UK median annual salary £50,000 £47,500 £45,550
Median salary % change year-on-year +5.26% +4.28% +1.22%
10th Percentile £27,500 £27,000 £26,500
90th Percentile £79,500 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £41,500
% change year-on-year - +2.41% +3.75%

Support Officer
Job Vacancy Trend

Job postings that featured Support Officer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Officer in the UK

Support Officer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Officer.

Salary trend for Support Officer in the UK

Support Officer
Salary Histogram

The salary distribution of IT jobs citing Support Officer over the 6 months to 17 January 2018.

Salary histogram for Support Officer in the UK

Support Officer
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Officer within the UK over the 6 months to 17 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -8 105 £29,635 +7.76% 15
UK excluding London +19 78 £27,500 - 14
London +6 34 £35,000 +15.61% 3
North of England +19 32 £19,500 -44.29% 6
North West +10 20 £18,750 -26.45% 3
South East +22 15 £31,500 -3.82% 2
Midlands +7 15 £29,635 +12.83% 2
East Midlands +28 10 £40,000 +52.29% 1
Yorkshire +19 9 £25,000 -32.43% 1
South West +10 7 £29,250 -4.10% 2
Wales - 6 £25,000 - 2
West Midlands -5 5 £23,000 -16.36% 1
North East - 3 £25,000 - 2
East of England +11 1 £28,000 +33.33%
Scotland -30 1 - -
Isle of Man - 1 - -

Support Officer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 17 January 2018, Support Officer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Support Officer in the job title.

1 41 (36.28%) Finance
2 38 (33.63%) Microsoft
3 27 (23.89%) PMO
4 26 (23.01%) Microsoft Excel
5 24 (21.24%) Project Management
6 21 (18.58%) Windows
7 20 (17.70%) Microsoft Office
7 20 (17.70%) PRINCE2
8 15 (13.27%) Active Directory
8 15 (13.27%) Office 365
9 14 (12.39%) Microsoft PowerPoint
9 14 (12.39%) Microsoft Project
10 12 (10.62%) SQL
10 12 (10.62%) Citrix
10 12 (10.62%) QA
11 11 (9.73%) Analytical Skills
11 11 (9.73%) Agile Software Development
12 10 (8.85%) Stakeholder Management
12 10 (8.85%) Windows 10
13 9 (7.96%) Project Governance
14 8 (7.08%) Windows 7
14 8 (7.08%) Process Management
15 7 (6.19%) MS Exchange
15 7 (6.19%) SQL Server
15 7 (6.19%) SharePoint
15 7 (6.19%) Microsoft Azure
16 6 (5.31%) Waterfall
16 6 (5.31%) Time Management
16 6 (5.31%) ERP
16 6 (5.31%) Microsoft Certification

Support Officer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (6.19%) MS Exchange
1 7 (6.19%) SharePoint
2 3 (2.65%) CMS
2 3 (2.65%) SharePoint 2010
2 3 (2.65%) SharePoint 2013
3 2 (1.77%) IIS
4 1 (0.88%) Exchange Server 2013
Applications
1 26 (23.01%) Microsoft Excel
2 20 (17.70%) Microsoft Office
3 14 (12.39%) Microsoft PowerPoint
3 14 (12.39%) Microsoft Project
4 5 (4.42%) MS Visio
5 2 (1.77%) Spreadsheet
Business Applications
1 3 (2.65%) Dynamics AX
1 3 (2.65%) Dynamics CRM
2 2 (1.77%) Primavera
Cloud Services
1 15 (13.27%) Office 365
2 7 (6.19%) Microsoft Azure
3 2 (1.77%) Serverless
4 1 (0.88%) Google Drive
4 1 (0.88%) OneDrive
Communications & Networking
1 4 (3.54%) LAN
1 4 (3.54%) WAN
2 3 (2.65%) DHCP
2 3 (2.65%) DNS
2 3 (2.65%) Firewall
3 2 (1.77%) LDAP
3 2 (1.77%) SMS
3 2 (1.77%) TCP/IP
3 2 (1.77%) Wireless
4 1 (0.88%) Broadband
4 1 (0.88%) IP Telephony
4 1 (0.88%) SSL
4 1 (0.88%) VoIP
4 1 (0.88%) VPN
Database & Business Intelligence
1 7 (6.19%) SQL Server
2 5 (4.42%) SQL Server Reporting Services
3 4 (3.54%) Big Data
3 4 (3.54%) Data Warehouse
3 4 (3.54%) Hadoop
3 4 (3.54%) NoSQL
3 4 (3.54%) Oracle Reports
3 4 (3.54%) QlikView
3 4 (3.54%) SQL Server 2008
4 1 (0.88%) Blockchain
4 1 (0.88%) Ingres
4 1 (0.88%) SQL Server Integration Services
Development Applications
1 4 (3.54%) SQL Server Management Studio (SSMS)
2 2 (1.77%) Git (software)
3 1 (0.88%) JIRA
3 1 (0.88%) MSTest
3 1 (0.88%) Visual Studio
General
1 41 (36.28%) Finance
2 5 (4.42%) Banking
3 4 (3.54%) Back Office
3 4 (3.54%) Financial Institution
3 4 (3.54%) Telecoms
4 2 (1.77%) Law
4 2 (1.77%) Legal
5 1 (0.88%) Aerospace
5 1 (0.88%) Investment Banking
5 1 (0.88%) Marketing
5 1 (0.88%) Retail
Libraries, Frameworks & Software Standards
1 4 (3.54%) HTML
2 3 (2.65%) .NET
2 3 (2.65%) Flash
3 2 (1.77%) ASP.NET Web API
3 2 (1.77%) REST
3 2 (1.77%) SOAP
3 2 (1.77%) Web Services
4 1 (0.88%) .NET Framework
4 1 (0.88%) ASP.NET
4 1 (0.88%) COM
4 1 (0.88%) CSS
4 1 (0.88%) FIX Protocol
4 1 (0.88%) WCF
4 1 (0.88%) XML
Miscellaneous
1 11 (9.73%) Analytical Skills
2 5 (4.42%) Management Information System
3 4 (3.54%) Client/Server
3 4 (3.54%) Cybercrime
3 4 (3.54%) Social Media
4 3 (2.65%) Hybrid Cloud
5 2 (1.77%) Computer Science
5 2 (1.77%) Driving Licence
5 2 (1.77%) Grid Computing
5 2 (1.77%) PMI
5 2 (1.77%) RIA
5 2 (1.77%) User Experience
5 2 (1.77%) Wiki
6 1 (0.88%) Equities
6 1 (0.88%) Smartphone
Operating Systems
1 21 (18.58%) Windows
2 10 (8.85%) Windows 10
3 8 (7.08%) Windows 7
4 4 (3.54%) Linux
4 4 (3.54%) Windows Server
4 4 (3.54%) Windows Server 2012
5 2 (1.77%) Windows 8
5 2 (1.77%) Windows XP
6 1 (0.88%) Red Hat Enterprise Linux
6 1 (0.88%) Windows Server 2003
6 1 (0.88%) Windows Vista
Processes & Methodologies
1 24 (21.24%) Project Management
2 20 (17.70%) PRINCE2
3 11 (9.73%) Agile Software Development
4 10 (8.85%) Stakeholder Management
5 9 (7.96%) Project Governance
6 8 (7.08%) Process Management
7 6 (5.31%) Configuration Management
7 6 (5.31%) ERP
7 6 (5.31%) Information Management
7 6 (5.31%) Service Delivery
7 6 (5.31%) Time Management
7 6 (5.31%) Waterfall
7 6 (5.31%) Workflow
8 5 (4.42%) Change Control
8 5 (4.42%) Data Analysis
8 5 (4.42%) ITIL
8 5 (4.42%) Programme Management
8 5 (4.42%) Resource Management
8 5 (4.42%) Scrum
9 4 (3.54%) Business Intelligence
Programming Languages
1 12 (10.62%) SQL
2 5 (4.42%) T-SQL
3 4 (3.54%) JavaScript
3 4 (3.54%) PHP
3 4 (3.54%) PL/SQL
4 3 (2.65%) C#
4 3 (2.65%) Perl
5 2 (1.77%) Bash Shell
5 2 (1.77%) Python
6 1 (0.88%) VB.NET
Qualifications
1 6 (5.31%) Microsoft Certification
2 4 (3.54%) Degree
2 4 (3.54%) MCSE
3 3 (2.65%) APMP
3 3 (2.65%) Security Cleared
4 2 (1.77%) MCTS
4 2 (1.77%) PMI Certification
4 2 (1.77%) PRINCE2 Certification
4 2 (1.77%) SC Cleared
5 1 (0.88%) CCNA
5 1 (0.88%) Cisco Certification
5 1 (0.88%) DV Cleared
5 1 (0.88%) HNC
5 1 (0.88%) HND
5 1 (0.88%) ITIL Certification
5 1 (0.88%) MCITP
5 1 (0.88%) MCP
Quality Assurance & Compliance
1 27 (23.89%) PMO
2 12 (10.62%) QA
3 2 (1.77%) P3O
3 2 (1.77%) SLA
4 1 (0.88%) GDPR
4 1 (0.88%) ISO 9001
4 1 (0.88%) ISO/IEC 27001
System Software
1 15 (13.27%) Active Directory
2 2 (1.77%) GlusterFS
2 2 (1.77%) Hyper-V
2 2 (1.77%) NFS
2 2 (1.77%) oVirt
2 2 (1.77%) VMware Infrastructure
3 1 (0.88%) Virtual Desktop
3 1 (0.88%) VMware ESXi
Systems Management
1 4 (3.54%) Perfmon
1 4 (3.54%) SCCM
2 2 (1.77%) Nagios
2 2 (1.77%) ZABBIX
3 1 (0.88%) Systems Management Server (SMS)
3 1 (0.88%) vCenter Server
Vendors
1 38 (33.63%) Microsoft
2 12 (10.62%) Citrix
3 5 (4.42%) SAP
3 5 (4.42%) VMware
4 4 (3.54%) IFS
4 4 (3.54%) Oracle
4 4 (3.54%) Red Hat
5 3 (2.65%) Apple
5 3 (2.65%) Avaya
5 3 (2.65%) Capita
5 3 (2.65%) Facebook
5 3 (2.65%) Twitter
6 1 (0.88%) Acronis
6 1 (0.88%) CheckPoint
6 1 (0.88%) CQG
6 1 (0.88%) Google
6 1 (0.88%) Northgate
6 1 (0.88%) Planview
6 1 (0.88%) Trend Micro
6 1 (0.88%) Veeam