Period
to 17 July 2018

The median annual salary for a Support Officer was £27,196 in advertised job vacancies during the 6 months to 17 July 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Officer
UK
6 months to
17 Jul 2018
Same period 2017 Same period 2016
Rank 1075 1099 1150
Rank change year-on-year +24 +51 -16
Permanent jobs requiring a Support Officer 107 85 145
As % of all permanent IT jobs advertised in the UK 0.061% 0.048% 0.071%
As % of the Job Titles category 0.063% 0.050% 0.074%
Number of salaries quoted 100 70 127
UK median annual salary £27,196 £28,500 £29,000
Median salary % change year-on-year -4.58% -1.72% +7.82%
10th Percentile £21,250 £20,717 £20,000
90th Percentile £40,000 £41,400 £38,750
UK excluding London median annual salary £25,500 £24,000 £29,000
% change year-on-year +6.25% -17.24% +11.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 169,137 170,894 196,409
% of permanent IT jobs with a recognized job title 96.19% 96.22% 96.61%
Number of salaries quoted 136,840 139,688 164,923
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,500
90th Percentile £81,250 £77,500 £76,250
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

Support Officer
Job Vacancy Trend

Job postings that featured Support Officer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Officer in the UK

Support Officer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Officer.

Salary trend for Support Officer in the UK

Support Officer
Salary Histogram

The salary distribution of IT jobs citing Support Officer over the 6 months to 17 July 2018.

Salary histogram for Support Officer in the UK

Support Officer
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Officer within the UK over the 6 months to 17 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +40 100 £27,000 -6.56% 16
UK excluding London +14 70 £25,500 +6.25% 13
London +24 35 £32,500 -7.14% 4
North of England +29 28 £25,000 +2.04% 5
Yorkshire +35 17 £25,000 -8.26% 4
South West +15 14 £26,500 +1.92%
Midlands +20 11 £25,469 -11.54% 4
North West +14 8 £25,437 +33.88%
South East -6 7 £26,946 +11.12%
Wales +4 6 £35,612 +41.04%
East Midlands +2 6 £26,810 -17.51% 2
West Midlands +21 5 £25,437 -0.81% 2
East of England +5 4 £22,853 +7.87% 3
North East - 3 £30,000 - 1

Support Officer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 17 July 2018, Support Officer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Officer in the job title.

1 41 (38.32%) Microsoft
2 38 (35.51%) Finance
3 36 (33.64%) Microsoft Office
4 33 (30.84%) PMO
5 32 (29.91%) Project Management
6 27 (25.23%) Microsoft PowerPoint
7 25 (23.36%) Microsoft Excel
8 21 (19.63%) SharePoint
9 20 (18.69%) Microsoft Project
10 18 (16.82%) Windows
11 15 (14.02%) PRINCE2
12 14 (13.08%) Project Governance
12 14 (13.08%) Office 365
13 12 (11.21%) Analytical Skills
13 12 (11.21%) Project Planning
14 10 (9.35%) Security Cleared
15 9 (8.41%) SQL Server
16 8 (7.48%) Business Intelligence
16 8 (7.48%) QA
16 8 (7.48%) Capita
16 8 (7.48%) SC Cleared
16 8 (7.48%) Microsoft Azure
16 8 (7.48%) Change Control
17 7 (6.54%) Skype
17 7 (6.54%) Windows 10
17 7 (6.54%) Retail
17 7 (6.54%) Agile Software Development
17 7 (6.54%) Logistics
17 7 (6.54%) Active Directory
18 6 (5.61%) NHS

Support Officer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (19.63%) SharePoint
2 5 (4.67%) Umbraco
3 3 (2.80%) MS Exchange
4 2 (1.87%) SharePoint 2013
4 2 (1.87%) Skype for Business
5 1 (0.93%) CMS
Applications
1 36 (33.64%) Microsoft Office
2 27 (25.23%) Microsoft PowerPoint
3 25 (23.36%) Microsoft Excel
4 20 (18.69%) Microsoft Project
5 3 (2.80%) MS Visio
Business Applications
1 1 (0.93%) Dynamics NAV
1 1 (0.93%) Primavera
Cloud Services
1 14 (13.08%) Office 365
2 8 (7.48%) Microsoft Azure
Communications & Networking
1 7 (6.54%) Skype
2 5 (4.67%) WebEx
3 3 (2.80%) DHCP
3 3 (2.80%) DNS
3 3 (2.80%) LAN
3 3 (2.80%) WAN
3 3 (2.80%) Wireless
4 2 (1.87%) Firewall
5 1 (0.93%) Internet
5 1 (0.93%) Intranet
5 1 (0.93%) Unified Communications
Database & Business Intelligence
1 9 (8.41%) SQL Server
2 2 (1.87%) Big Data
2 2 (1.87%) Data Warehouse
2 2 (1.87%) Hadoop
2 2 (1.87%) NoSQL
2 2 (1.87%) SQL Server 2008
3 1 (0.93%) Ingres
3 1 (0.93%) Oracle Reports
3 1 (0.93%) QlikView
3 1 (0.93%) Relational Database
3 1 (0.93%) SQL Server Reporting Services
Development Applications
1 5 (4.67%) Visual Studio
2 2 (1.87%) SQL Server Management Studio (SSMS)
General
1 38 (35.51%) Finance
2 7 (6.54%) Retail
3 6 (5.61%) Legal
4 5 (4.67%) Law
5 2 (1.87%) Advertising
5 2 (1.87%) Local Government
6 1 (0.93%) Banking
6 1 (0.93%) Marketing
6 1 (0.93%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 2 (1.87%) HTML
2 1 (0.93%) CSS
Miscellaneous
1 12 (11.21%) Analytical Skills
2 6 (5.61%) NHS
3 5 (4.67%) Management Information System
3 5 (4.67%) Self-Motivation
4 4 (3.74%) PMI
5 3 (2.80%) Smartphone
5 3 (2.80%) User Experience
6 2 (1.87%) Data Protection Act
6 2 (1.87%) Driving Licence
6 2 (1.87%) iPad
6 2 (1.87%) iPhone
7 1 (0.93%) Handset
7 1 (0.93%) Social Media
Operating Systems
1 18 (16.82%) Windows
2 7 (6.54%) Windows 10
3 5 (4.67%) Windows 7
4 4 (3.74%) Apple iOS
4 4 (3.74%) Windows Server
5 3 (2.80%) Windows 8
5 3 (2.80%) Windows Server 2012
6 2 (1.87%) Android
6 2 (1.87%) Linux
6 2 (1.87%) Mac OS
6 2 (1.87%) Mac OS X
6 2 (1.87%) Windows Phone
6 2 (1.87%) Windows Phone 7
6 2 (1.87%) Windows Server 2008
7 1 (0.93%) Red Hat Enterprise Linux
Processes & Methodologies
1 32 (29.91%) Project Management
2 15 (14.02%) PRINCE2
3 14 (13.08%) Project Governance
4 12 (11.21%) Project Planning
5 8 (7.48%) Business Intelligence
5 8 (7.48%) Change Control
6 7 (6.54%) Agile Software Development
6 7 (6.54%) Logistics
7 6 (5.61%) Risk Management
7 6 (5.61%) Strategic Thinking
7 6 (5.61%) Work Breakdown Structure
8 5 (4.67%) Actionable Insight
8 5 (4.67%) Case Management
8 5 (4.67%) Configuration Management
8 5 (4.67%) Data Security
8 5 (4.67%) MVC
8 5 (4.67%) Stakeholder Management
8 5 (4.67%) Time Management
9 4 (3.74%) Data Analysis
9 4 (3.74%) Problem Management
Programming Languages
1 5 (4.67%) SQL
2 3 (2.80%) C
3 2 (1.87%) JavaScript
3 2 (1.87%) PowerShell
3 2 (1.87%) T-SQL
4 1 (0.93%) PHP
4 1 (0.93%) PL/SQL
Qualifications
1 10 (9.35%) Security Cleared
2 8 (7.48%) SC Cleared
3 6 (5.61%) DBS Check
4 5 (4.67%) MCSE
4 5 (4.67%) Microsoft Certification
5 4 (3.74%) PMI Certification
6 2 (1.87%) CTC Cleared
6 2 (1.87%) Degree
6 2 (1.87%) ECDL
6 2 (1.87%) MOS
6 2 (1.87%) PRINCE2 Certification
7 1 (0.93%) A+ Certification
7 1 (0.93%) APMP
7 1 (0.93%) BPSS Clearance
7 1 (0.93%) MCP
7 1 (0.93%) Network+ Certification
Quality Assurance & Compliance
1 33 (30.84%) PMO
2 8 (7.48%) QA
3 5 (4.67%) SLA
4 4 (3.74%) GDPR
4 4 (3.74%) P3O
5 2 (1.87%) ISO/IEC 20000
System Software
1 7 (6.54%) Active Directory
2 1 (0.93%) Hyper-V
Systems Management
1 5 (4.67%) SCCM
2 2 (1.87%) Perfmon
3 1 (0.93%) Systems Management Server (SMS)
Vendors
1 41 (38.32%) Microsoft
2 8 (7.48%) Capita
3 5 (4.67%) Cisco
3 5 (4.67%) Dell
3 5 (4.67%) Tableau
4 3 (2.80%) Citrix
5 2 (1.87%) Apple
5 2 (1.87%) MobileIron
5 2 (1.87%) SAP
5 2 (1.87%) Sophos
5 2 (1.87%) Symantec
5 2 (1.87%) VMware
6 1 (0.93%) Facebook
6 1 (0.93%) IFS
6 1 (0.93%) Oracle
6 1 (0.93%) Red Hat
6 1 (0.93%) Twitter