Period
to 16 October 2018

The median annual salary for a Support Officer was £27,576 in advertised job vacancies during the 6 months to 16 October 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Officer
UK
6 months to
16 Oct 2018
Same period 2017 Same period 2016
Rank 1055 1091 1089
Rank change year-on-year +36 -2 +57
Permanent jobs requiring a Support Officer 102 92 137
As % of all permanent IT jobs advertised in the UK 0.062% 0.052% 0.072%
As % of the Job Titles category 0.065% 0.055% 0.074%
Number of salaries quoted 78 70 121
UK median annual salary £27,576 £27,250 £30,000
Median salary % change year-on-year +1.20% -9.17% +15.23%
10th Percentile £22,275 £18,425 £20,045
90th Percentile £37,063 £39,650 £41,000
UK excluding London median annual salary £26,000 £24,000 £29,000
% change year-on-year +8.33% -17.24% +15.19%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 157,980 168,274 183,899
% of permanent IT jobs with a recognized job title 95.93% 95.95% 96.55%
Number of salaries quoted 127,315 134,818 154,230
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,750
90th Percentile £82,500 £78,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

Support Officer
Job Vacancy Trend

Job postings that featured Support Officer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Officer in the UK

Support Officer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Officer.

Salary trend for Support Officer in the UK

Support Officer
Salary Histogram

The salary distribution of IT jobs citing Support Officer over the 6 months to 16 October 2018.

Salary histogram for Support Officer in the UK

Support Officer
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Officer within the UK over the 6 months to 16 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +62 96 £27,500 +1.85% 19
UK excluding London +4 61 £26,000 +8.33% 17
London +57 38 £27,653 -20.99% 3
South West +26 20 £26,000 -14.75%
North of England +8 14 £26,469 +39.31% 5
Midlands +17 10 £25,500 +6.25% 4
Yorkshire +29 9 £28,750 +18.56% 2
East of England +21 8 £20,000 -27.27% 3
West Midlands +34 6 £25,437 +10.60%
South East +17 6 £30,000 +14.29% 4
North West -4 5 £25,437 +33.88% 3
East Midlands -18 4 £29,522 -18.56% 4
Scotland - 3 - -

Support Officer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 16 October 2018, Support Officer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Officer in the job title.

1 48 (47.06%) Project Management
2 40 (39.22%) PMO
3 38 (37.25%) Finance
4 26 (25.49%) Microsoft Office
5 24 (23.53%) Microsoft
6 23 (22.55%) Microsoft Excel
7 21 (20.59%) Microsoft PowerPoint
8 20 (19.61%) SharePoint
9 19 (18.63%) Office 365
10 18 (17.65%) Microsoft Project
11 17 (16.67%) PRINCE2
11 17 (16.67%) Windows
12 14 (13.73%) Agile Software Development
13 13 (12.75%) Active Directory
14 11 (10.78%) Stakeholder Management
14 11 (10.78%) Security Cleared
14 11 (10.78%) Windows 7
14 11 (10.78%) Windows 10
15 9 (8.82%) CRM
15 9 (8.82%) PRINCE
16 8 (7.84%) Change Control
17 7 (6.86%) Windows Server 2012
17 7 (6.86%) Change Management
17 7 (6.86%) DNS
17 7 (6.86%) DHCP
17 7 (6.86%) ITIL
17 7 (6.86%) SC Cleared
17 7 (6.86%) Project Planning
17 7 (6.86%) Programme Management
17 7 (6.86%) Retail

Support Officer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (19.61%) SharePoint
2 5 (4.90%) Umbraco
3 3 (2.94%) CMS
4 2 (1.96%) Drupal
4 2 (1.96%) MS Exchange
4 2 (1.96%) SharePoint 2013
Applications
1 26 (25.49%) Microsoft Office
2 23 (22.55%) Microsoft Excel
3 21 (20.59%) Microsoft PowerPoint
4 18 (17.65%) Microsoft Project
5 6 (5.88%) MS Visio
Business Applications
1 1 (0.98%) Dynamics NAV
1 1 (0.98%) Primavera
Cloud Services
1 19 (18.63%) Office 365
2 6 (5.88%) Microsoft Azure
Communications & Networking
1 7 (6.86%) DHCP
1 7 (6.86%) DNS
2 6 (5.88%) Internet
3 5 (4.90%) Skype
3 5 (4.90%) WebEx
4 3 (2.94%) Intranet
4 3 (2.94%) TCP/IP
4 3 (2.94%) VoIP
5 2 (1.96%) Firewall
5 2 (1.96%) LAN
5 2 (1.96%) WAN
5 2 (1.96%) Wireless
6 1 (0.98%) MPLS
6 1 (0.98%) Unified Communications
6 1 (0.98%) VLAN
6 1 (0.98%) Wi-Fi
Database & Business Intelligence
1 5 (4.90%) SQL Server
Development Applications
1 5 (4.90%) Visual Studio
General
1 38 (37.25%) Finance
2 7 (6.86%) Retail
3 2 (1.96%) Advertising
3 2 (1.96%) Local Government
4 1 (0.98%) Legal
4 1 (0.98%) Pharmaceutical
4 1 (0.98%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (0.98%) CSS
1 1 (0.98%) HTML
1 1 (0.98%) SAP BC
1 1 (0.98%) Web Dynpro
Miscellaneous
1 6 (5.88%) Management Information System
1 6 (5.88%) NHS
2 4 (3.92%) Fintech
2 4 (3.92%) Internet of Things
3 3 (2.94%) Self-Motivation
3 3 (2.94%) Smartphone
4 2 (1.96%) Analytical Skills
4 2 (1.96%) Social Media
5 1 (0.98%) Data Protection Act
5 1 (0.98%) Freedom of Information
5 1 (0.98%) iPad
5 1 (0.98%) iPhone
5 1 (0.98%) PMI
5 1 (0.98%) RIA
5 1 (0.98%) Video Conferencing
Operating Systems
1 17 (16.67%) Windows
2 11 (10.78%) Windows 10
2 11 (10.78%) Windows 7
3 7 (6.86%) Windows Server 2012
4 6 (5.88%) Windows 8
4 6 (5.88%) Windows Server 2008
5 4 (3.92%) Windows Server
6 3 (2.94%) Mac OS X
7 1 (0.98%) Android
7 1 (0.98%) Apple iOS
7 1 (0.98%) Mac OS
7 1 (0.98%) Windows Phone
7 1 (0.98%) Windows Phone 7
7 1 (0.98%) Windows XP
Processes & Methodologies
1 48 (47.06%) Project Management
2 17 (16.67%) PRINCE2
3 14 (13.73%) Agile Software Development
4 11 (10.78%) Stakeholder Management
5 9 (8.82%) CRM
5 9 (8.82%) PRINCE
6 8 (7.84%) Change Control
7 7 (6.86%) Change Management
7 7 (6.86%) ITIL
7 7 (6.86%) Logistics
7 7 (6.86%) Programme Management
7 7 (6.86%) Project Planning
8 6 (5.88%) Analytics
8 6 (5.88%) Critical Path Analysis
8 6 (5.88%) Risk Management
8 6 (5.88%) Work Breakdown Structure
9 5 (4.90%) Data Analysis
9 5 (4.90%) Line Management
9 5 (4.90%) Problem-Solving
9 5 (4.90%) Service Delivery
Programming Languages
1 3 (2.94%) C
2 1 (0.98%) JavaScript
Qualifications
1 11 (10.78%) Security Cleared
2 7 (6.86%) SC Cleared
3 5 (4.90%) MCSE
3 5 (4.90%) Microsoft Certification
4 4 (3.92%) MAPM
4 4 (3.92%) PRINCE2 Practitioner
5 3 (2.94%) CTC Cleared
6 2 (1.96%) BPSS Clearance
6 2 (1.96%) Degree
6 2 (1.96%) PRINCE2 Certification
7 1 (0.98%) DBS Check
7 1 (0.98%) DV Cleared
7 1 (0.98%) ECDL
7 1 (0.98%) MOS
7 1 (0.98%) PMI Certification
Quality Assurance & Compliance
1 40 (39.22%) PMO
2 5 (4.90%) QA
3 3 (2.94%) GDPR
4 1 (0.98%) ISO/IEC 20000
4 1 (0.98%) P3O
System Software
1 13 (12.75%) Active Directory
2 4 (3.92%) Hyper-V
Systems Management
1 4 (3.92%) SCCM
2 2 (1.96%) Systems Management Server (SMS)
Vendors
1 24 (23.53%) Microsoft
2 5 (4.90%) SAP
3 3 (2.94%) Citrix
4 2 (1.96%) VMware
5 1 (0.98%) Apple
5 1 (0.98%) Cisco
5 1 (0.98%) MobileIron
5 1 (0.98%) Sophos
5 1 (0.98%) Symantec