Period
to 18 November 2017

The median annual salary for a Support Officer was £27,500 in advertised job vacancies during the 6 months to 18 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Officer
UK
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 1068 1084 1144
Rank change year-on-year +16 +60 -21
Permanent jobs requiring a Support Officer 109 138 170
As % of all permanent IT jobs advertised in the UK 0.061% 0.073% 0.078%
As % of the Job Titles category 0.064% 0.075% 0.080%
Number of salaries quoted 85 125 124
UK median annual salary £27,500 £29,000 £26,000
Median salary % change year-on-year -5.17% +11.54% -5.45%
10th Percentile £18,050 £20,500 £19,599
90th Percentile £43,482 £38,750 £34,077
UK excluding London median annual salary £24,500 £29,000 £25,175
% change year-on-year -15.52% +15.19% -5.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 171362 183209 211285
% of permanent IT jobs with a recognized job title 95.77% 96.48% 96.46%
Number of salaries quoted 137432 153366 175465
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,500
% change year-on-year - +4.94% +1.25%

Support Officer
Job Vacancy Trend

Job postings that featured Support Officer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Officer in the UK

Support Officer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Officer.

Salary trend for Support Officer in the UK

Support Officer
Salary Histogram

The salary distribution of IT jobs citing Support Officer over the 6 months to 18 November 2017.

Salary histogram for Support Officer in the UK

Support Officer
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Officer within the UK over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -7 102 £27,647 -4.66% 7
UK excluding London +52 78 £24,500 -15.52% 6
North of England +8 31 £19,000 -44.12% 2
London -19 30 £35,000 +15.61% 2
North West -9 22 £19,000 -34.48%
Midlands +23 19 £32,500 +22.64% 2
East Midlands +47 13 £40,000 +52.29% 2
South East +33 11 £27,500 -21.64% 1
South West -9 8 £29,250 +0.86%
Yorkshire +23 7 £27,250 -26.35% 2
West Midlands +7 6 £23,000 -16.36%
Wales - 5 £27,500 -
North East +11 2 £23,000 -
East of England +1 2 £28,000 +32.16%
Scotland -8 1 - - 1
Isle of Man - 1 - -

Support Officer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 18 November 2017, Support Officer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Support Officer in the job title.

1 40 (36.70%) Finance
2 37 (33.94%) Microsoft
3 26 (23.85%) Microsoft Excel
3 26 (23.85%) PMO
4 22 (20.18%) PRINCE2
4 22 (20.18%) Windows
5 21 (19.27%) Project Management
6 17 (15.60%) Citrix
7 16 (14.68%) Active Directory
8 15 (13.76%) Microsoft Office
8 15 (13.76%) Office 365
9 12 (11.01%) Microsoft Project
10 11 (10.09%) Windows 10
10 11 (10.09%) Windows 7
11 10 (9.17%) Analytical Skills
11 10 (9.17%) MS Exchange
11 10 (9.17%) Stakeholder Management
12 9 (8.26%) VMware
12 9 (8.26%) Agile Software Development
13 8 (7.34%) Banking
13 8 (7.34%) SharePoint
13 8 (7.34%) ITIL
13 8 (7.34%) Microsoft Azure
13 8 (7.34%) Microsoft PowerPoint
13 8 (7.34%) QA
14 7 (6.42%) Project Governance
15 6 (5.50%) Programme Management
15 6 (5.50%) Telecoms
15 6 (5.50%) Workflow
15 6 (5.50%) Service Delivery

Support Officer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (9.17%) MS Exchange
2 8 (7.34%) SharePoint
3 3 (2.75%) CMS
3 3 (2.75%) SharePoint 2010
3 3 (2.75%) SharePoint 2013
4 2 (1.83%) IIS
5 1 (0.92%) Exchange Server 2013
Applications
1 26 (23.85%) Microsoft Excel
2 15 (13.76%) Microsoft Office
3 12 (11.01%) Microsoft Project
4 8 (7.34%) Microsoft PowerPoint
5 5 (4.59%) Spreadsheet
6 2 (1.83%) MS Visio
Business Applications
1 4 (3.67%) Dynamics AX
1 4 (3.67%) Dynamics CRM
2 1 (0.92%) NetSuite
2 1 (0.92%) Primavera
Cloud Services
1 15 (13.76%) Office 365
2 8 (7.34%) Microsoft Azure
3 2 (1.83%) Serverless
4 1 (0.92%) Basecamp
4 1 (0.92%) Google Drive
4 1 (0.92%) MailChimp
4 1 (0.92%) OneDrive
4 1 (0.92%) SaaS
Communications & Networking
1 4 (3.67%) LAN
1 4 (3.67%) WAN
2 3 (2.75%) TCP/IP
3 2 (1.83%) DHCP
3 2 (1.83%) DNS
3 2 (1.83%) LDAP
3 2 (1.83%) SMS
3 2 (1.83%) VoIP
3 2 (1.83%) Wireless
4 1 (0.92%) Broadband
4 1 (0.92%) Firewall
4 1 (0.92%) Internet
4 1 (0.92%) Intranet
4 1 (0.92%) IP Telephony
4 1 (0.92%) SSL
4 1 (0.92%) VPN
Database & Business Intelligence
1 3 (2.75%) SQL Server
2 1 (0.92%) SQL Server Integration Services
2 1 (0.92%) SQL Server Reporting Services
Development Applications
1 2 (1.83%) Git (software)
2 1 (0.92%) JIRA
2 1 (0.92%) MSTest
2 1 (0.92%) Visual Studio
General
1 40 (36.70%) Finance
2 8 (7.34%) Banking
3 6 (5.50%) Telecoms
4 4 (3.67%) Back Office
4 4 (3.67%) Financial Institution
5 3 (2.75%) Marketing
6 1 (0.92%) Aerospace
6 1 (0.92%) Law
6 1 (0.92%) Retail
Libraries, Frameworks & Software Standards
1 3 (2.75%) .NET
1 3 (2.75%) Flash
2 2 (1.83%) ASP.NET Web API
2 2 (1.83%) REST
2 2 (1.83%) SOAP
2 2 (1.83%) Web Services
3 1 (0.92%) .NET Framework
3 1 (0.92%) ASP.NET
3 1 (0.92%) COM
3 1 (0.92%) FIX Protocol
3 1 (0.92%) Ruby on Rails
3 1 (0.92%) WCF
3 1 (0.92%) XML
Miscellaneous
1 10 (9.17%) Analytical Skills
2 5 (4.59%) Data Centre
3 4 (3.67%) Client/Server
3 4 (3.67%) Management Information System
4 2 (1.83%) Cybercrime
4 2 (1.83%) Driving Licence
4 2 (1.83%) Grid Computing
4 2 (1.83%) RIA
4 2 (1.83%) Wiki
5 1 (0.92%) Equities
5 1 (0.92%) Freedom of Information
5 1 (0.92%) Hybrid Cloud
5 1 (0.92%) NHS
5 1 (0.92%) PMI
5 1 (0.92%) Smartphone
5 1 (0.92%) Social Media
5 1 (0.92%) Video Editing
Operating Systems
1 22 (20.18%) Windows
2 11 (10.09%) Windows 10
2 11 (10.09%) Windows 7
3 4 (3.67%) Windows Server 2012
4 3 (2.75%) Linux
4 3 (2.75%) Windows 8
4 3 (2.75%) Windows Server
4 3 (2.75%) Windows XP
5 2 (1.83%) Windows Server 2003
5 2 (1.83%) Windows Vista
6 1 (0.92%) Windows 2000 Server
6 1 (0.92%) Windows Server 2008
Processes & Methodologies
1 22 (20.18%) PRINCE2
2 21 (19.27%) Project Management
3 10 (9.17%) Stakeholder Management
4 9 (8.26%) Agile Software Development
5 8 (7.34%) ITIL
6 7 (6.42%) Project Governance
7 6 (5.50%) Programme Management
7 6 (5.50%) Service Delivery
7 6 (5.50%) Workflow
8 5 (4.59%) Change Control
8 5 (4.59%) CRM
8 5 (4.59%) High Availability
8 5 (4.59%) Process Management
8 5 (4.59%) Time Management
8 5 (4.59%) Waterfall
9 4 (3.67%) Data Analysis
9 4 (3.67%) Information Management
9 4 (3.67%) Mathematics
9 4 (3.67%) Proactive Management
10 3 (2.75%) Project Planning
Programming Languages
1 3 (2.75%) SQL
2 2 (1.83%) Bash Shell
2 2 (1.83%) C#
2 2 (1.83%) Perl
2 2 (1.83%) Python
3 1 (0.92%) Ruby
3 1 (0.92%) T-SQL
Qualifications
1 6 (5.50%) Degree
1 6 (5.50%) Microsoft Certification
2 5 (4.59%) Security Cleared
3 4 (3.67%) MCSE
4 3 (2.75%) APMP
5 2 (1.83%) DV Cleared
5 2 (1.83%) MCTS
5 2 (1.83%) PMI Certification
5 2 (1.83%) SC Cleared
6 1 (0.92%) CCNA
6 1 (0.92%) Cisco Certification
6 1 (0.92%) ECDL
6 1 (0.92%) HNC
6 1 (0.92%) HND
6 1 (0.92%) ITIL Certification
6 1 (0.92%) MCITP
6 1 (0.92%) MCP
6 1 (0.92%) PMP
6 1 (0.92%) PRINCE2 Certification
Quality Assurance & Compliance
1 26 (23.85%) PMO
2 8 (7.34%) QA
3 1 (0.92%) GDPR
3 1 (0.92%) ISO/IEC 27001
3 1 (0.92%) P3O
System Software
1 16 (14.68%) Active Directory
2 2 (1.83%) GlusterFS
2 2 (1.83%) NFS
2 2 (1.83%) oVirt
2 2 (1.83%) VMware Infrastructure
3 1 (0.92%) Hyper-V
3 1 (0.92%) Virtual Desktop
3 1 (0.92%) VMware ESXi
Systems Management
1 2 (1.83%) Nagios
1 2 (1.83%) ZABBIX
2 1 (0.92%) Systems Management Server (SMS)
2 1 (0.92%) vCenter Server
Vendors
1 37 (33.94%) Microsoft
2 17 (15.60%) Citrix
3 9 (8.26%) VMware
4 3 (2.75%) Apple
4 3 (2.75%) Avaya
4 3 (2.75%) Capita
4 3 (2.75%) CheckPoint
4 3 (2.75%) Red Hat
5 2 (1.83%) SAP
6 1 (0.92%) Acronis
6 1 (0.92%) CQG
6 1 (0.92%) Fidessa
6 1 (0.92%) Google
6 1 (0.92%) Infor
6 1 (0.92%) JD Edwards
6 1 (0.92%) Northgate
6 1 (0.92%) Oracle
6 1 (0.92%) Planview
6 1 (0.92%) Trend Micro
6 1 (0.92%) Veeam