Support Analyst Contract Job Trends in the West Midlands

Support Analyst
England > West Midlands

The median Support Analyst daily rate in the West Midlands is £170, according to job vacancies posted in the 6 months leading up to 21 September 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
21 Sep 2025
Same period 2024 Same period 2023
Rank 98 100 106
Rank change year-on-year +2 +6 +34
Contract jobs requiring a Support Analyst 25 13 18
As % of all contract jobs advertised in the West Midlands 1.38% 0.69% 0.87%
As % of the Job Titles category 1.54% 0.73% 0.92%
Number of daily rates quoted 13 7 13
10th Percentile £116 £127 £152
25th Percentile £128 £149 £163
Median daily rate (50th Percentile) £170 £165 £200
Median % change year-on-year +3.03% -17.50% +2.56%
75th Percentile £273 £191 £275
90th Percentile £298 £200 £339
England median daily rate £300 £255 £362
% change year-on-year +17.65% -29.61% +44.90%
Number of hourly rates quoted 11 1 4
10th Percentile - - £20.75
25th Percentile £22.03 £20.50 £21.88
Median hourly rate £27.21 £21.00 £26.25
Median % change year-on-year +29.57% -20.00% +23.53%
75th Percentile £31.00 £21.50 £28.75
90th Percentile - - -
England median hourly rate £23.00 £22.50 £20.66
% change year-on-year +2.22% +8.93% +7.30%

All Contract IT Job Vacancies
West Midlands

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the West Midlands with a recognized job title 1,619 1,770 1,967
% of contract IT jobs with a recognized job title 89.25% 93.35% 95.25%
Number of daily rates quoted 1,043 1,136 1,344
10th Percentile £233 £250 £229
25th Percentile £375 £381 £375
Median daily rate (50th Percentile) £492 £500 £488
Median % change year-on-year -1.60% +2.56% -1.52%
75th Percentile £584 £625 £600
90th Percentile £660 £725 £725
England median daily rate £510 £525 £545
% change year-on-year -2.86% -3.67% -0.91%
Number of hourly rates quoted 108 61 61
10th Percentile £12.62 £12.59 £14.54
25th Percentile £14.00 £14.25 £17.13
Median hourly rate £25.15 £21.59 £22.10
Median % change year-on-year +16.49% -2.31% +22.78%
75th Percentile £40.07 £33.93 £31.04
90th Percentile £50.00 £52.50 £67.50
England median hourly rate £25.15 £46.18 £45.00
% change year-on-year -45.54% +2.62% +73.08%

Support Analyst
Job Vacancy Trend in the West Midlands

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for Support Analyst in the West Midlands

Support Analyst
Daily Rate Trend in the West Midlands

Contractor daily rate distribution trend for Support Analyst job vacancies in the West Midlands.

Contractor daily rate distribution trend for Support Analyst job vacancies in the West Midlands

Support Analyst
Daily Rate Histogram in the West Midlands

Daily rate distribution for jobs citing Support Analyst in the West Midlands over the 6 months to 21 September 2025.

Daily rate histogram for Support Analyst in the West Midlands

Support Analyst
Hourly Rate Trend in the West Midlands

Contractor hourly rate distribution trend for Support Analyst job vacancies in the West Midlands.

Contractor hourly rate distribution trend for Support Analyst job vacancies in the West Midlands

Support Analyst
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the West Midlands region over the 6 months to 21 September 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Birmingham +12 14 £158 -21.25% 4
Staffordshire +10 6 £150 -25.00% 1
Wolverhampton - 2 £263 -
Warwickshire 0 1 - - 2
Shropshire - 1 £265 -
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the West Midlands

For the 6 months to 21 September 2025, Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the West Midlands region featuring Support Analyst in the job title.

1 17 (68.00%) Microsoft
2 13 (52.00%) ITIL
3 12 (48.00%) Social Skills
4 11 (44.00%) Customer Service
4 11 (44.00%) Change Management
5 9 (36.00%) DHCP
5 9 (36.00%) DNS
6 8 (32.00%) Active Directory
6 8 (32.00%) Degree
6 8 (32.00%) Problem-Solving
7 7 (28.00%) Mobile Device Management
7 7 (28.00%) Windows
8 6 (24.00%) Microsoft Office
8 6 (24.00%) Project Management
8 6 (24.00%) Problem Management
8 6 (24.00%) Manufacturing
8 6 (24.00%) Computer Science
8 6 (24.00%) Analytical Skills
9 5 (20.00%) Microsoft 365
9 5 (20.00%) PuTTY
9 5 (20.00%) Process Improvement
9 5 (20.00%) Windows 10
9 5 (20.00%) Virtual Team
9 5 (20.00%) Computer Science Degree
9 5 (20.00%) Cisco IOS
9 5 (20.00%) SCCM
9 5 (20.00%) Remedy
9 5 (20.00%) Firewall
9 5 (20.00%) Wireless
9 5 (20.00%) LAN

Support Analyst Skill Set
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (8.00%) IIS
2 1 (4.00%) SharePoint
Applications
1 6 (24.00%) Microsoft Office
2 1 (4.00%) Microsoft Excel
Cloud Services
1 5 (20.00%) Microsoft 365
2 1 (4.00%) Azure
2 1 (4.00%) Entra ID
2 1 (4.00%) OneDrive
Communications & Networking
1 9 (36.00%) DHCP
1 9 (36.00%) DNS
2 5 (20.00%) Cisco IOS
2 5 (20.00%) Firewall
2 5 (20.00%) LAN
2 5 (20.00%) PuTTY
2 5 (20.00%) WAN
2 5 (20.00%) Wireless
2 5 (20.00%) WLAN
3 4 (16.00%) TCP/IP
3 4 (16.00%) VPN
4 2 (8.00%) WebEx
5 1 (4.00%) Wi-Fi
Database & Business Intelligence
1 2 (8.00%) Elasticsearch
1 2 (8.00%) NoSQL
1 2 (8.00%) SQL Server
1 2 (8.00%) Tableau
General
1 12 (48.00%) Social Skills
2 6 (24.00%) Analytical Skills
2 6 (24.00%) Manufacturing
3 4 (16.00%) Finance
4 2 (8.00%) Public Sector
5 1 (4.00%) Automotive
5 1 (4.00%) Organisational Skills
Libraries, Frameworks & Software Standards
1 2 (8.00%) .NET
1 2 (8.00%) HTML
1 2 (8.00%) Middleware
1 2 (8.00%) Web Services
Miscellaneous
1 5 (20.00%) Virtual Team
2 4 (16.00%) Self-Motivation
2 4 (16.00%) Team-Oriented Environment
3 2 (8.00%) Distributed Systems
Operating Systems
1 7 (28.00%) Windows
2 5 (20.00%) Windows 10
Processes & Methodologies
1 13 (52.00%) ITIL
2 11 (44.00%) Change Management
2 11 (44.00%) Customer Service
3 8 (32.00%) Problem-Solving
4 7 (28.00%) Mobile Device Management
5 6 (24.00%) Computer Science
5 6 (24.00%) Problem Management
5 6 (24.00%) Project Management
6 5 (20.00%) Process Improvement
7 4 (16.00%) CRM
7 4 (16.00%) Disk Encryption
7 4 (16.00%) Service Delivery
8 3 (12.00%) Service Management
9 2 (8.00%) Agile
9 2 (8.00%) Data Analysis
9 2 (8.00%) Disaster Recovery
9 2 (8.00%) Incident Management
9 2 (8.00%) Performance Tuning
9 2 (8.00%) Stakeholder Management
9 2 (8.00%) Workflow
Programming Languages
1 2 (8.00%) C#
1 2 (8.00%) JavaScript
1 2 (8.00%) PowerShell
1 2 (8.00%) SQL
Qualifications
1 8 (32.00%) Degree
2 5 (20.00%) CCNA
2 5 (20.00%) CCNP
2 5 (20.00%) Cisco Certification
2 5 (20.00%) Computer Science Degree
3 4 (16.00%) MCDST
3 4 (16.00%) MCP
3 4 (16.00%) Microsoft Certification
4 2 (8.00%) Security Cleared
4 2 (8.00%) Tableau Certification
5 1 (4.00%) DV Cleared
Quality Assurance & Compliance
1 1 (4.00%) SLA
System Software
1 8 (32.00%) Active Directory
2 1 (4.00%) BitLocker
2 1 (4.00%) Firmware
Systems Management
1 5 (20.00%) SCCM
2 2 (8.00%) Grafana
2 2 (8.00%) Kubernetes
3 1 (4.00%) Microsoft Intune
Vendors
1 17 (68.00%) Microsoft
2 5 (20.00%) Cisco
2 5 (20.00%) Peregrine
2 5 (20.00%) Remedy
3 4 (16.00%) iManage
3 4 (16.00%) Mitel
4 2 (8.00%) Citrix
4 2 (8.00%) Sage
4 2 (8.00%) ServiceNow
5 1 (4.00%) Apple
5 1 (4.00%) HP
5 1 (4.00%) McAfee
5 1 (4.00%) MobileIron
5 1 (4.00%) SAP