Service Desk Analyst Jobs with Hybrid/Remote/WFH Options

Service Desk Analyst
UK > Work from Home

The median Service Desk Analyst salary for remote or hybrid work is £29,375 per year, according to job vacancies posted during the 6 months leading to 3 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

 6 months to
3 May 2025		 Same period 2024 Same period 2023
Rank 376 458 471
Rank change year-on-year +82 +13 +128
Permanent jobs requiring a Service Desk Analyst 41 127 208
As % of all permanent jobs with a WFH option 0.27% 0.38% 0.49%
As % of the Job Titles category 0.30% 0.39% 0.51%
Number of salaries quoted 34 111 158
10th Percentile £23,500 £21,000 £22,000
25th Percentile £25,500 £23,750 £23,500
Median annual salary (50th Percentile) £29,375 £27,500 £26,500
Median % change year-on-year +6.82% +3.77% +6.00%
75th Percentile £34,813 £30,000 £33,750
90th Percentile £44,438 £35,000 £37,325
UK median annual salary £28,500 £26,500 £26,500
% change year-on-year +7.55% - +6.00%

All Permanent IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with WFH or hybrid options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 13,761 32,474 40,893
% of permanent jobs with a recognized job title 90.71% 96.00% 96.05%
Number of salaries quoted 9,932 24,947 29,049
10th Percentile £30,000 £33,008 £36,711
25th Percentile £43,750 £42,500 £47,447
Median annual salary (50th Percentile) £60,000 £56,000 £62,500
Median % change year-on-year +7.14% -10.40% +4.17%
75th Percentile £77,500 £75,000 £81,250
90th Percentile £100,000 £92,500 £100,000
UK median annual salary £57,500 £52,550 £60,000
% change year-on-year +9.42% -12.42% -

Service Desk Analyst
Trend for Jobs with a WFH Option

Job vacancies with remote working options which featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised.

Service Desk Analyst trend for jobs with Hybrid/Remote/WFH options

Service Desk Analyst
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with remote working options citing Service Desk Analyst.

Service Desk Analyst salary trend for jobs with a WFH option

Service Desk Analyst
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with remote working options citing Service Desk Analyst over the 6 months to 3 May 2025.

Service Desk Analyst salary histogram for jobs with a WFH option

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 3 May 2025, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with hybrid or remote work options featuring Service Desk Analyst in the job title.

1 32 (78.05%) Active Directory
2 30 (73.17%) Microsoft 365
3 26 (63.41%) Windows
4 20 (48.78%) ITIL
5 19 (46.34%) Customer Service
6 18 (43.90%) Microsoft
7 16 (39.02%) Azure
8 14 (34.15%) Windows 10
9 13 (31.71%) Finance
10 12 (29.27%) Microsoft Office
10 12 (29.27%) Microsoft Exchange
10 12 (29.27%) ServiceNow
11 11 (26.83%) Social Skills
11 11 (26.83%) Incident Management
12 8 (19.51%) SharePoint
13 7 (17.07%) Mentoring
14 6 (14.63%) Microsoft Intune
14 6 (14.63%) VMware Infrastructure
14 6 (14.63%) Cloud Computing
14 6 (14.63%) VMware
15 5 (12.20%) Agile
15 5 (12.20%) Workflow
15 5 (12.20%) ITSM
15 5 (12.20%) Management Information System
15 5 (12.20%) SCCM
15 5 (12.20%) Cisco
15 5 (12.20%) Change Management
15 5 (12.20%) Sophos
15 5 (12.20%) Android
15 5 (12.20%) Apple iOS

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (29.27%) Microsoft Exchange
2 8 (19.51%) SharePoint
3 1 (2.44%) IBM Notes
Applications
1 12 (29.27%) Microsoft Office
Business Applications
1 2 (4.88%) Elite 3E
2 1 (2.44%) Carpe Diem
Cloud Services
1 30 (73.17%) Microsoft 365
2 16 (39.02%) Azure
3 6 (14.63%) Cloud Computing
4 5 (12.20%) Entra ID
4 5 (12.20%) Mimecast
5 2 (4.88%) AWS
6 1 (2.44%) Dynamics 365
6 1 (2.44%) OneDrive
Communications & Networking
1 4 (9.76%) Firewall
2 3 (7.32%) LAN
2 3 (7.32%) Remote Desktop
2 3 (7.32%) SAN
3 2 (4.88%) Internet
3 2 (4.88%) WAN
3 2 (4.88%) Wireless
4 1 (2.44%) DHCP
4 1 (2.44%) DNS
4 1 (2.44%) Softphone
4 1 (2.44%) VPN
4 1 (2.44%) WebEx
4 1 (2.44%) Wi-Fi
Database & Business Intelligence
1 3 (7.32%) Azure SQL Data Warehouse
1 3 (7.32%) Data Warehouse
General
1 13 (31.71%) Finance
2 11 (26.83%) Social Skills
3 4 (9.76%) Inclusion and Diversity
3 4 (9.76%) Law
3 4 (9.76%) Public Sector
4 2 (4.88%) Banking
4 2 (4.88%) Legal
5 1 (2.44%) Analytical Skills
Miscellaneous
1 5 (12.20%) Management Information System
2 3 (7.32%) Driving Licence
2 3 (7.32%) Onboarding
2 3 (7.32%) Replication
2 3 (7.32%) Video Conferencing
3 2 (4.88%) Data Centre
4 1 (2.44%) Client/Server
4 1 (2.44%) iPhone
4 1 (2.44%) Mobile Computing
4 1 (2.44%) Self-Motivation
Operating Systems
1 26 (63.41%) Windows
2 14 (34.15%) Windows 10
3 5 (12.20%) Android
3 5 (12.20%) Apple iOS
4 4 (9.76%) Windows Server
5 2 (4.88%) Windows 7
6 1 (2.44%) Linux
Processes & Methodologies
1 20 (48.78%) ITIL
2 19 (46.34%) Customer Service
3 11 (26.83%) Incident Management
4 7 (17.07%) Mentoring
5 5 (12.20%) Agile
5 5 (12.20%) Change Management
5 5 (12.20%) Coaching
5 5 (12.20%) Continuous Improvement
5 5 (12.20%) Creative Thinking
5 5 (12.20%) ITSM
5 5 (12.20%) Workflow
6 4 (9.76%) Problem Management
6 4 (9.76%) Service Management
6 4 (9.76%) Ticket Management
7 3 (7.32%) Chat Support
7 3 (7.32%) Problem-Solving
8 2 (4.88%) Document Management
8 2 (4.88%) Knowledge Management
8 2 (4.88%) Remote Monitoring and Management
8 2 (4.88%) Service Delivery
Programming Languages
1 2 (4.88%) PowerShell
Qualifications
1 3 (7.32%) Degree
2 2 (4.88%) CCA
2 2 (4.88%) Citrix Certification
2 2 (4.88%) MCP
Quality Assurance & Compliance
1 2 (4.88%) SLA
System Software
1 32 (78.05%) Active Directory
2 6 (14.63%) VMware Infrastructure
3 4 (9.76%) Hyper-V
4 2 (4.88%) XenApp
4 2 (4.88%) XenDesktop
Systems Management
1 6 (14.63%) Microsoft Intune
2 5 (12.20%) SCCM
3 2 (4.88%) Backup Exec
3 2 (4.88%) Symantec Endpoint Protection
4 1 (2.44%) DameWare
Vendors
1 18 (43.90%) Microsoft
2 12 (29.27%) ServiceNow
3 6 (14.63%) VMware
4 5 (12.20%) Cisco
4 5 (12.20%) Sophos
5 4 (9.76%) Citrix
5 4 (9.76%) Meraki
6 2 (4.88%) Dell
6 2 (4.88%) Fortinet
6 2 (4.88%) iManage
6 2 (4.88%) N-able
6 2 (4.88%) Symantec
6 2 (4.88%) Veeam
6 2 (4.88%) Veritas
7 1 (2.44%) DocuSign
7 1 (2.44%) Intapp
7 1 (2.44%) Lotus
88 Service Desk Analyst jobs Nationwide