Service Desk Analyst Jobs with Work from Home Options

Service Desk Analyst
UK > Work from Home

The median Service Desk Analyst salary for remote or hybrid work is £28,165 per year, according to job vacancies posted during the 6 months leading to 26 July 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

 6 months to
26 Jul 2024		 Same period 2023 Same period 2022
Rank 422 446 637
Rank change year-on-year +24 +191 -77
Permanent jobs requiring a Service Desk Analyst 111 134 283
As % of all permanent jobs with a WFH option 0.40% 0.41% 0.36%
As % of the Job Titles category 0.41% 0.43% 0.37%
Number of salaries quoted 99 108 228
10th Percentile £23,200 £22,175 £20,568
25th Percentile £25,000 £23,500 £21,750
Median annual salary (50th Percentile) £28,165 £26,500 £25,000
Median % change year-on-year +6.28% +6.00% +8.70%
75th Percentile £30,164 £33,813 £29,456
90th Percentile £34,200 £36,481 £34,586
UK median annual salary £26,500 £27,000 £25,500
% change year-on-year -1.85% +5.88% +2.00%

All Permanent IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with WFH or hybrid options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 26,891 31,453 76,163
% of permanent jobs with a recognized job title 96.26% 95.84% 96.99%
Number of salaries quoted 19,582 23,849 44,441
10th Percentile £34,500 £36,750 £36,250
25th Percentile £42,500 £46,749 £45,750
Median annual salary (50th Percentile) £57,500 £62,500 £60,000
Median % change year-on-year -8.00% +4.17% +9.09%
75th Percentile £75,728 £80,000 £80,000
90th Percentile £95,000 £100,000 £95,000
UK median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - +9.09%

Service Desk Analyst
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised.

Service Desk Analyst trend for jobs with a WFH option

Service Desk Analyst
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing Service Desk Analyst.

Service Desk Analyst salary trend for jobs with a WFH option

Service Desk Analyst
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing Service Desk Analyst over the 6 months to 26 July 2024.

Service Desk Analyst salary histogram for jobs with a WFH option

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 26 July 2024, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring Service Desk Analyst in the job title.

1 62 (55.86%) Microsoft
2 56 (50.45%) Windows
3 52 (46.85%) Microsoft 365
4 48 (43.24%) Active Directory
5 42 (37.84%) Social Skills
6 39 (35.14%) Customer Service
7 35 (31.53%) Microsoft Office
8 28 (25.23%) ITIL
9 26 (23.42%) Windows 10
10 25 (22.52%) Azure
11 19 (17.12%) Service Management
12 17 (15.32%) Android
13 15 (13.51%) Problem-Solving
14 14 (12.61%) Finance
15 13 (11.71%) Legal
15 13 (11.71%) ITSM
15 13 (11.71%) Apple iOS
16 12 (10.81%) Microsoft Exchange
17 11 (9.91%) Retail
18 10 (9.01%) VoIP
18 10 (9.01%) Microsoft Certification
18 10 (9.01%) Law
18 10 (9.01%) Entra ID
18 10 (9.01%) Driving Licence
19 9 (8.11%) Remote Desktop
19 9 (8.11%) iManage
19 9 (8.11%) MCP
20 8 (7.21%) Dell
20 8 (7.21%) Service Delivery
20 8 (7.21%) Degree

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (10.81%) Microsoft Exchange
2 3 (2.70%) SharePoint
3 1 (0.90%) CMS
3 1 (0.90%) IIS
Applications
1 35 (31.53%) Microsoft Office
2 3 (2.70%) Microsoft Excel
Business Applications
1 1 (0.90%) Elite 3E
Cloud Services
1 52 (46.85%) Microsoft 365
2 25 (22.52%) Azure
3 10 (9.01%) Entra ID
4 3 (2.70%) Azure Monitor
5 1 (0.90%) AWS
5 1 (0.90%) GCP
5 1 (0.90%) Google Drive
5 1 (0.90%) Google Workspace
5 1 (0.90%) WhatsApp
Communications & Networking
1 10 (9.01%) VoIP
2 9 (8.11%) Remote Desktop
3 7 (6.31%) LAN
3 7 (6.31%) WAN
4 6 (5.41%) Firewall
4 6 (5.41%) TCP/IP
5 5 (4.50%) DHCP
5 5 (4.50%) DNS
5 5 (4.50%) SAN
5 5 (4.50%) VPN
6 4 (3.60%) Cisco IOS
7 3 (2.70%) Wi-Fi
8 2 (1.80%) Internet
9 1 (0.90%) Structured Cabling
9 1 (0.90%) VLAN
Development Applications
1 4 (3.60%) JIRA
General
1 42 (37.84%) Social Skills
2 14 (12.61%) Finance
3 13 (11.71%) Legal
4 11 (9.91%) Retail
5 10 (9.01%) Law
6 6 (5.41%) Analytical Skills
6 6 (5.41%) Financial Institution
6 6 (5.41%) Organisational Skills
7 5 (4.50%) Public Sector
8 3 (2.70%) French Language
8 3 (2.70%) German Language
8 3 (2.70%) Inclusion and Diversity
8 3 (2.70%) Italian Language
8 3 (2.70%) Portuguese Language
8 3 (2.70%) Spanish Language
8 3 (2.70%) Swedish Language
8 3 (2.70%) Turkish Language
9 2 (1.80%) Banking
10 1 (0.90%) Marketing
10 1 (0.90%) Music Industry
Miscellaneous
1 10 (9.01%) Driving Licence
2 5 (4.50%) Replication
2 5 (4.50%) Self-Motivation
3 3 (2.70%) EPoS
3 3 (2.70%) iPhone
3 3 (2.70%) Mainframe
3 3 (2.70%) Onboarding
4 2 (1.80%) CCTV
4 2 (1.80%) Smart City
5 1 (0.90%) Blackberry
5 1 (0.90%) iPad
5 1 (0.90%) Management Information System
5 1 (0.90%) Product Ownership
5 1 (0.90%) Video Conferencing
Operating Systems
1 56 (50.45%) Windows
2 26 (23.42%) Windows 10
3 17 (15.32%) Android
4 13 (11.71%) Apple iOS
5 6 (5.41%) Windows Server
6 5 (4.50%) Mac OS
7 2 (1.80%) Windows Server 2019
8 1 (0.90%) Windows 7
8 1 (0.90%) Windows Server 2008
8 1 (0.90%) Windows Server 2012
Processes & Methodologies
1 39 (35.14%) Customer Service
2 28 (25.23%) ITIL
3 19 (17.12%) Service Management
4 15 (13.51%) Problem-Solving
5 13 (11.71%) ITSM
6 8 (7.21%) Service Delivery
7 7 (6.31%) Ticket Management
8 6 (5.41%) Incident Management
9 5 (4.50%) Document Management
9 5 (4.50%) Remote Monitoring and Management
10 4 (3.60%) Chat Support
10 4 (3.60%) Information Security
10 4 (3.60%) Problem Management
10 4 (3.60%) Stakeholder Management
10 4 (3.60%) User Experience
11 3 (2.70%) Analytics
11 3 (2.70%) Computer Science
11 3 (2.70%) Creative Problem-Solving
11 3 (2.70%) Facilities Management
11 3 (2.70%) Stakeholder Engagement
Programming Languages
1 6 (5.41%) PowerShell
2 3 (2.70%) SQL
Qualifications
1 10 (9.01%) Microsoft Certification
2 9 (8.11%) MCP
3 8 (7.21%) Degree
4 7 (6.31%) A+ Certification
5 5 (4.50%) CCA
5 5 (4.50%) Citrix Certification
6 4 (3.60%) ITIL Certification
6 4 (3.60%) ITIL Foundation Certificate
6 4 (3.60%) Security Cleared
7 3 (2.70%) Computer Science Degree
7 3 (2.70%) CTC Cleared
7 3 (2.70%) DV Cleared
7 3 (2.70%) SC Cleared
8 2 (1.80%) DBS Check
8 2 (1.80%) MCDST
9 1 (0.90%) MCITP
9 1 (0.90%) Network+ Certification
Quality Assurance & Compliance
1 5 (4.50%) SLA
2 1 (0.90%) Accessibility
2 1 (0.90%) ITGC
2 1 (0.90%) Sarbanes-Oxley
System Software
1 48 (43.24%) Active Directory
2 6 (5.41%) VMware Infrastructure
3 5 (4.50%) Hyper-V
3 5 (4.50%) XenApp
3 5 (4.50%) XenDesktop
4 1 (0.90%) BitLocker
Systems Management
1 8 (7.21%) Microsoft Intune
2 6 (5.41%) SCCM
3 5 (4.50%) Backup Exec
3 5 (4.50%) Symantec Endpoint Protection
Vendors
1 62 (55.86%) Microsoft
2 9 (8.11%) iManage
3 8 (7.21%) Dell
3 8 (7.21%) ServiceNow
4 7 (6.31%) Citrix
5 6 (5.41%) VMware
6 5 (4.50%) Fortinet
6 5 (4.50%) N-able
6 5 (4.50%) Symantec
6 5 (4.50%) Veeam
6 5 (4.50%) Veritas
7 4 (3.60%) Cisco
8 3 (2.70%) Remedy
9 2 (1.80%) Adobe
9 2 (1.80%) Apple
9 2 (1.80%) Intapp
9 2 (1.80%) Sun
10 1 (0.90%) Aderant
10 1 (0.90%) HP
10 1 (0.90%) SolarWinds
71 Service Desk Analyst jobs Nationwide