Service Delivery Manager - Secure Cloud Services (DV Security Clearance)
- Hiring Organisation
- CGI
- Location
- Gloucestershire, United Kingdom
- Employment Type
- Full Time
SLAs and KPIs •Manage & Mitigate risks, issues and dependencies effectively •Coordinate & Align cross-functional teams and external partners •Report & Communicate service performance, risks and commercial status •Drive & Embed continuous service improvement initiatives Required qualifications to be successful in this role You should have strong experience in service delivery … risk and issue management •Knowledge of ITIL frameworks and best practices •Understanding of Oracle cloud infrastructure •Experience with performance reporting and service metrics (desirable) •Commercial awareness, including T&M and fixed price models (desirable) •Experience driving continuous service improvement (advantageous) #LI-SB2 Together, as owners, let's turn ...