176 to 200 of 412 Customer Experience Jobs in England

support service to Unit4 customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base. To progress each issue through to conclusion, liaising with colleagues and R&D, as appropriate. Investigate, process and document application defects passed … active in highlighting potential escalation risks with your Team Leader and co-ordinate any additional resource requirements to assist with investigation. Handle customer escalations, taking ownership of complicated issues and always keep customers updated of progress. To comply with the Company’s information and Security Requirements and all Company ...

CEO. We are looking to strengthen the company’s Data & Insight capability, working closely with the organisation’s Operations Director who leads high-performing Customer Service, Project Delivery, IT and HR teams, Datal Analyst. As Data Analyst, based at the company's North East headquarters, you’ll turn customer … Working closely with Marketing, Operations and Finance, this role is ideal for a detail-oriented Analyst who enjoys translating numbers into recommendations that improve customer experience and business performance. Your key responsibilities will include: Building and maintaining dashboards and self-service reports (e.g. Power BI) for membership, sales ...

long-term growth plans. The role combines client leadership, product strategy, and commercial responsibility. The Company They are a digital consultancy focused on eCommerce, customer experience, and digital product delivery. Their teams work across strategy, design, and technology to support clients with digital transformation and online growth. … based on business value Identify opportunities for account growth and additional project work Support project delivery, ensuring scope, budget, and timelines remain aligned Use customer, performance, and analytics data to guide recommendations Manage commercial performance across a portfolio of accounts Work closely with cross-functional teams to deliver digital ...

school leadership and teaching/support staff and ensuring contractual compliance against KPI's and Service Level Agreements (SLA). Responsibilities: Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer Management of problems to resolution for any network … ensure that service levels are achieved; proactive maintenance and change implementation objectives are met Proactively seek out changes that will add value for the customer and ensure the service is delivered in the most efficient and dynamic way Identify and raise issues, escalate or resolve where required and offer ...

school leadership and teaching/support staff and ensuring contractual compliance against KPI's and Service Level Agreements (SLA). Responsibilities: Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer Management of problems to resolution for any network … ensure that service levels are achieved; proactive maintenance and change implementation objectives are met Proactively seek out changes that will add value for the customer and ensure the service is delivered in the most efficient and dynamic way Identify and raise issues, escalate or resolve where required and offer ...

across the business's digital channels. Working closely with sales, marketing and leadership teams, you'll be responsible for driving revenue growth, enhancing the customer journey and delivering a best-in-class online experience. Key responsibilities include: Developing and executing the overall e-commerce strategy Driving online sales growth … profitability and customer acquisition Leading the performance of the brand's e-commerce platforms and key online retail partners Optimising website conversion, digital merchandising and customer experience Managing promotional plans, digital trading calendars and online campaigns Using data and insights to identify growth opportunities and improve performance ...

reliable operation of end-user technology and local IT services while supporting business continuity and a positive employee experience. The role requires a strong customer-service mindset, effective communication and problem-solving skills, and the ability to work independently while operating within Boston Scientific's global IT standards, security … policies, security standards, regulatory requirements, and approved processes, and appropriately escalate suspected security issues or incidents. • Maintain a strong focus on the employee experience by providing responsive, professional, and clear communication throughout the support process. Essential Qualifications and Experience • A relevant IT qualification, professional certification, or equivalent practical ...

creativity can make. Responsibilities Own the design strategy and vision for a product area within International, connecting near-term experimentation to durable, high-quality customer experiences across markets. Be accountable for experience quality and business results, including customer growth, activation, conversion, and retention. Drive an AI-first … hubs. Influence cross-functional partners and leaders with craft-forward storytelling and research-backed points of view. Align teams on target customers and the experience needed to win them in each market. Mentor and coach designers, and help shape the team's design standards and operating model ...

creativity can make. Responsibilities Own the design strategy and vision for a product area within International, connecting near-term experimentation to durable, high-quality customer experiences across markets. Be accountable for experience quality and business results, including customer growth, activation, conversion, and retention. Drive an AI-first … hubs. Influence cross-functional partners and leaders with craft-forward storytelling and research-backed points of view. Align teams on target customers and the experience needed to win them in each market. Mentor and coach designers, and help shape the team's design standards and operating model ...

performance domains, outcomes, KPIs, definitions, ownership and reporting cadence. Dashboards & Performance Reviews: Support reporting templates, dashboards and monthly or quarterly reviews covering delivery effectiveness, customer experience and organisational health. Track actions and support continuous improvement. Change & Adoption: Support the rollout and adoption of DigitalHub and the Performance Management … solving. Ability to manage competing priorities, track actions and meet deadlines. A collaborative, proactive approach with a focus on governance, adoption and continuous improvement. Experience/Qualifications Required: A relevant qualification in Communications, Business Management, Information Systems, Project Management or a related field, or equivalent experience. Experience ...

Office based Monday to Friday 9am - 5pm You will take ownership of the incoming customer communication, making sure that any existing or new customer queries or issues are processed and resolved in a timely matter exceeding the customers expectations. Your responsibilities will include: Manage incoming calls and emails … signpost to relevant staff Own the customer service in the business and log all feedback, issues and resolve complaints Process technical support issues and troubleshoot internally and with OEM support functions and software Assist testing and commissioning of the CRM to replace manual processes Logging and tracking and resolving ...

Office based Monday to Friday 9am - 5pm You will take ownership of the incoming customer communication, making sure that any existing or new customer queries or issues are processed and resolved in a timely matter exceeding the customers expectations. Your responsibilities will include: Manage incoming calls and emails … signpost to relevant staff Own the customer service in the business and log all feedback, issues and resolve complaints Process technical support issues and troubleshoot internally and with OEM support functions and software Assist testing and commissioning of the CRM to replace manual processes Logging and tracking and resolving ...

Line Technicians who want more than just another support desk job. Whether you're currently working in an MSP or have gained your experience in an internal IT team, this is an opportunity to join a company that genuinely invests in its people and promotes from within. Important: Applicants … devices Managing user accounts and permissions Escalating more complex issues to senior engineers when required Maintaining accurate ticket updates and documentation Delivering an excellent customer experience at every interaction About You We're open to candidates from MSPs or internal IT support environments. The most important thing ...

multidisciplinary transformation team, working alongside service designers, business analysts, product specialists, developers and housing subject matter experts. You will help shape the future customer experience for Housing Repairs, translating complex business and user needs into elegant, accessible and scalable digital solutions. From concept development through to delivery-ready … compliance and operational effectiveness. This role would suit a highly creative and detail-oriented UX/UI professional who is equally comfortable working on customer journeys, interaction design, visual design systems and complex digital products. Key Responsibilities Create exceptional visual design across web and interactive platforms, with a focus ...

Technical Services Engineer/Photocopier Location: Swindon & Surrounding Region Overview We are recruiting for an experienced, proactive, and customer-focused Photocopier/Technical Services Engineer to join a growing technical team within a well-established Managed Print & IT Services organisation. This is a field-based role (van provided) with … emphasis on Ricoh equipment, including production print devices. Alongside managed print duties, you will also provide basic technical support across wider IT services, including customer infrastructure, networking, Microsoft 365, and endpoint technologies. You'll work closely with IT Support, print engineering, helpdesk, sales, and admin teams to deliver ...

Technical Services Engineer/Photocopier Location: Swindon & Surrounding Region Overview We are recruiting for an experienced, proactive, and customer-focused Photocopier/Technical Services Engineer to join a growing technical team within a well-established Managed Print & IT Services organisation. This is a field-based role (van provided) with … emphasis on Ricoh equipment, including production print devices. Alongside managed print duties, you will also provide basic technical support across wider IT services, including customer infrastructure, networking, Microsoft 365, and endpoint technologies. You'll work closely with IT Support, print engineering, helpdesk, sales, and admin teams to deliver ...

Technical Services Engineer/Photocopier Location: Swindon & Surrounding Region Overview We are recruiting for an experienced, proactive, and customer-focused Photocopier/Technical Services Engineer to join a growing technical team within a well-established Managed Print & IT Services organisation. This is a field-based role (van provided) with … emphasis on Ricoh equipment, including production print devices. Alongside managed print duties, you will also provide basic technical support across wider IT services, including customer infrastructure, networking, Microsoft 365, and endpoint technologies. You'll work closely with IT Support, print engineering, helpdesk, sales, and admin teams to deliver ...

digital transformation consultancy. Company Description Our client has celebrated30 yearsinbusinessand continues to be trusted by global brands to delivertechnology and transformationsolutions that drive customer success. Ourdeepexpertiseenables our customers to navigate the rapidlyevolving technology landscape. We foster strong partnerships withglobal technology leadersincluding Microsoft, AWS, Oracle, Red Hat,OutSystems, Snowflake, ensuring … Youll deliver business solutions on Dynamics and the Power Platform for mid to enterprise-level organisations, across multiple sectors, gaining a valuable breadth of experience along the way. This is a great opportunity to progress your existing skills with a leading Microsoft Partner, working with cutting-edge technologies. ...

looking for. A well-established, ambitious Managed Service Provider (MSP) is looking for a Service Delivery Manager to take ownership of its service desk, customer experience and service performance as the business enters an exciting period of growth. This isn't a caretaker role. You'll have … team, improve processes and ultimately make a measurable difference to the service clients receive. The Opportunity You'll lead a growing team of Customer Service Agents and 2nd/3rd Line Engineers, with around 70% of your time focused on leading the service operation and developing your people ...

Opportunity The User Experience team, which sits within the Digital Delivery Directorate, is made up of user researchers, performance analysts, service designers, interaction designers, and product managers. We collaborate with teams across UK Parliament to help them understand customers, make evidence-led decisions and design experiences and journeys that … further UK Parliaments purpose and meet the needs and expectations of customers and employees no matter the context or channel. The Customer Experience Design Team works alongside other digital and delivery professions such as programme and project managers, change managers, business analysts, content designers, developers, data experts ...

/no-code approach Managing your own portfolio of change from discovery through to deployment Working closely with business stakeholders to improve processes and customer experience Acting as the technical lead for your solutions, resolving issues and providing expert guidance Championing best practice, governance, data quality and continuous … with the latest Microsoft innovations and identifying opportunities to introduce new capabilities To apply you should tick most of the bullets below: Have proven experience as a Functional Consultant or Power Platform development professional with a passion for delivering business value through technology. Experience delivering solutions with Microsoft ...

fast-growing AI consultancy helping ambitious mid-market organisations turn AI hype into hard commercial results - measurable ROI, operational efficiency, and better customer experience, all delivered responsibly and safely. They act as trusted advisors, guiding businesses from first strategic conversation through to delivery and adoption. As business development … smooth handover from strategy to execution Contributing to internal frameworks, methodologies, and thought leadership content Representing the business externally at conferences, webinars, and customer forums What They're Looking For Demonstrable experience shaping AI strategy for mid-market or enterprise clients Strong commercial acumen - able to spot high ...

path into senior leadership. Requirements WHAT YOU'LL DO - Coach and develop a team of six across two time zones - Own service quality and customer experience - Be the go-to for escalations - Manage rotas to cover UK and Australian hours - Turn service desk data into insight that cuts … repeat contact - Improve our processes, tools and knowledge base WHAT YOU'LL BRING - Proven experience managing a support or service desk team - Strong grasp of incident, request and problem management - Experience reporting on trends and service performance - Flexibility to work early or late for Australian hours - Bonus: SaaS ...

accurate, compliant, auditable and efficient Identify opportunities to improve operational efficiency and guide product engineering teams to build tooling to improve speed and customer experience This role will give you the opportunity to: Build hands on experience in commercial, technical and product domains Work on projects … transactions and customers and has to be compliant across multiple jurisdictions Drive excellence in the reprice delivery process, directly impacting Wise's global customer base Grow professionally into a leader in delivery, honing your skills in cross-functional collaboration, data-driven decision-making, and process optimisation Work ...

GP24 – free unlimited 24/7 access to a GP Training and development opportunities My client is in urgent need of a professional with experience in forward-thinking AI-assisted Content Writing to join their SEO team. If you're passionate about improving models and excited by the future … expert in content and user journey. You will be tasked with driving new and innovative content aimed at increasing revenues earned. About you: Strong experience in digital content production Strong experience of SEO Commercially experienced in AI platforms. Ideally some experience in managing production of social content. ...