176 to 200 of 1,352 Customer Experience Jobs in England

Company Description Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. … organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around ...

will report directly to the VP, Global Renewal Management. You and your team will be critical in building efficiency, scalability and predictability into our customer lifecycle without compromising on customer experience. In partnership with Sales Account Executives and Customer Success Managers, your team is responsible for securing … Global Renewals VP, a prioritization/automation process aimed at securing renewal revenue in the most efficient manner possible – in line with a seamless customer experience Partner with direct team, Account Executives and Customer Success on highly impactful renewals with an advanced proficiency to think bigger picture ...

do. If this sounds exciting to you, please read on. Prime Video Commerce's mission is to present the right offer to the right customer at the right time — across subscriptions, channels, and transactional video, in every market and on every device. Our science team replaces static business rules … reach customers. We are looking for an Applied Scientist to join the Prime Video Commerce Insights team in London. You will develop and deploy customer-facing models, understand customer behaviour at scale, and explore emerging techniques that help us make better decisions faster. This is a delivery focused ...

business has a strong reputation and works across a broad range of sectors. This is a senior leadership hire within the design and experience function. The team designs human-centred solutions that connect customer needs with business outcomes, bringing together customer experience, user research … senior leadership role responsible for leading and evolving a high-performing UX, user research and service design capability, while shaping experience-led work across digital and service ecosystems. You will make sure the practice delivers high-quality, evidence-based work across user experience, end-to-end journey design ...

business teams to deliver successful outcomes. Manage project plans, risks, budgets, dependencies, and implementation activities. Support the introduction of new payment methods, technologies, and customer experiences. Translate business requirements into detailed technical and functional specifications. Work closely with business, technology, security, and supplier teams to define solution architectures. Evaluate … recommend technology solutions that align with business strategy. Ensure solutions meet operational, security, compliance, and scalability requirements. Own and manage two customer-facing mobile applications from a payment and technology perspective. Manage technical requirements and integrations for two loyalty platforms. Ensure seamless interaction between payment, loyalty, and customer ...

major digital and technology transformation is looking for a commercially minded Senior Product Manager to lead a brand-new product domain focused on customer acquisition, digital journeys and ecommerce optimisation. This is an opportunity to take ownership of a high-profile product area, working at the heart of Product … ideas are translated into high-quality, deliverable outcomes. What you'll be doing: Owning the roadmap for a new digital product area focused on customer acquisition and ecommerce Working closely with Engineering, UX, BI, Marketing and Commercial teams to prioritise initiatives and maximise business value Leading backlog prioritisation ...

sectors including facilities management, healthcare, logistics, retail, manufacturing and hospitality, supporting organisations with large frontline and operational workforces. With continued growth and an expanding customer base, they are now looking to strengthen their Service Desk team with the addition of a customer-focused Service Desk Analyst. The Opportunity … resolve queries, investigate issues, provide guidance and ensure they get maximum value from the technology. This is an excellent opportunity for someone with strong customer service skills who enjoys helping people and wants to build a career within technology and software support. What You'll Be Doing Acting ...

role. The Role As a Digital Analytics Manager, you’ll play a key role in helping shape how we use data to improve customer experience and drive commercial performance across our digital channels. Reporting to the Digital Analytics and Experimentation Lead, you will work across Digital and Digitech … into clear insights with clear next steps, deliver actionable recommendations across trading, product, experimentation and UX, drive Click & Collect optimisation by improving adoption and customer journeys, and collaborate to build datasets, analytics and skills that evolve the customer analytics mindset and enhance experiences for our most valuable customers. ...

Friday 7:30 am - 12:00 pm | £50,000 - £55,000 per annum With over 70 years of experience, our client has been supplying manufacturing systems to education, design and industrial customers worldwide. Their experience and knowledge help support the innovators and engineers of the future, as well … Service Engineer to install, commission, provide training on, and service and repair a range of Laser Cutters, Laser Engravers and CNC machine tools at customer sites throughout the UK. This is a predominantly field-based role, using a company-provided van to deliver and install new equipment, as well ...

Customer Care Executive/Colchester/Term Time Only/Up to £15 per hour We’re looking for an organised, efficient and customer-centric Customer Care Executive to join our successful, family-owned educational supplies business in Colchester. This is a term-time only role, making … want to work during the school term and spend the school holidays with their children. Due to our growth plans and dedicated approach to customer care, we are looking to hire a Customer Care Executive at our newly refurbished Colchester Head Office. As a member of the Customer ...

business teams to deliver successful outcomes. Manage project plans, risks, budgets, dependencies, and implementation activities. Support the introduction of new payment methods, technologies, and customer experiences. Requirements Definition and Solution Design Translate business requirements into detailed technical and functional specifications. Work closely with business, technology, security, and supplier teams … solutions that align with business strategy. Ensure solutions meet operational, security, compliance, and scalability requirements. Mobile and Loyalty Platform Management Own and manage two customer-facing mobile applications from a payment and technology perspective. Manage technical requirements and integrations for two loyalty platforms. Ensure seamless interaction between payment, loyalty ...

Location: Hemel Hempstead Salary: From £28,000 (Depending on experience) + OTE Hours: Monday Friday, 9am 5.30pm You will be part of the team that provides a remarkable service to our customers, and your key objective will be to establish and sustain strong relationships. Identify upsell opportunities and maximise … customer retention, through office-based support.You will be responsible for managing all aspects of the customer experience for a base of circa 30-60 business customers, billing over £1,000 per month. Key Tasks: Build strong relationship with key contacts of all customers within allocated customer ...

This is an exciting opportunity for a CRM Manager to join a fast-paced digital entertainment business and take ownership of customer engagement. Needs to have gaming or gambling backround. You will play a key role in shaping CRM strategy, delivering data-driven campaigns, and enhancing the customer experience through targeted, personalised communications. The Company They are a well-established digital business operating within the online gaming and sports betting sector. With a strong customer focus and ambitious growth plans, they invest heavily in technology, data, and customer engagement. The business offers a collaborative ...

proud to represent our client, a global Software business in their search for an Activation and Engagement Account Manager. They are expanding the Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses joining the Service … Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for onboarding the client, dealing with any issues, general queries and technical questions they may have for the first 30 days of their ...

business teams to deliver successful outcomes. * Manage project plans, risks, budgets, dependencies, and implementation activities. * Support the introduction of new payment methods, technologies, and customer experiences. Requirements Definition and Solution Design * Translate business requirements into detailed technical and functional specifications. * Work closely with business, technology, security, and supplier teams … solutions that align with business strategy. * Ensure solutions meet operational, security, compliance, and scalability requirements. Mobile and Loyalty Platform Management * Own and manage two customer-facing mobile applications from a payment and technology perspective. * Manage technical requirements and integrations for two loyalty platforms. * Ensure seamless interaction between payment, loyalty ...

business teams to deliver successful outcomes. * Manage project plans, risks, budgets, dependencies, and implementation activities. * Support the introduction of new payment methods, technologies, and customer experiences. Requirements Definition and Solution Design * Translate business requirements into detailed technical and functional specifications. * Work closely with business, technology, security, and supplier teams … solutions that align with business strategy. * Ensure solutions meet operational, security, compliance, and scalability requirements. Mobile and Loyalty Platform Management * Own and manage two customer-facing mobile applications from a payment and technology perspective. * Manage technical requirements and integrations for two loyalty platforms. * Ensure seamless interaction between payment, loyalty ...

business teams to deliver successful outcomes. * Manage project plans, risks, budgets, dependencies, and implementation activities. * Support the introduction of new payment methods, technologies, and customer experiences. Requirements Definition and Solution Design * Translate business requirements into detailed technical and functional specifications. * Work closely with business, technology, security, and supplier teams … solutions that align with business strategy. * Ensure solutions meet operational, security, compliance, and scalability requirements. Mobile and Loyalty Platform Management * Own and manage two customer-facing mobile applications from a payment and technology perspective. * Manage technical requirements and integrations for two loyalty platforms. * Ensure seamless interaction between payment, loyalty ...

business teams to deliver successful outcomes. * Manage project plans, risks, budgets, dependencies, and implementation activities. * Support the introduction of new payment methods, technologies, and customer experiences. Requirements Definition and Solution Design * Translate business requirements into detailed technical and functional specifications. * Work closely with business, technology, security, and supplier teams … solutions that align with business strategy. * Ensure solutions meet operational, security, compliance, and scalability requirements. Mobile and Loyalty Platform Management * Own and manage two customer-facing mobile applications from a payment and technology perspective. * Manage technical requirements and integrations for two loyalty platforms. * Ensure seamless interaction between payment, loyalty ...

responsible for managing and overseeing the delivery of IT services to customers across multiple regions or countries. This role involves ensuring consistent service quality, customer satisfaction, and adherence to service level agreements (SLAs) on a global scale. The Head of Service Delivery will collaborate with cross-functional teams, establishing … delivery frameworks, processes, and methodologies to ensure consistent and efficient service delivery across multiple regions; and Collaborate with stakeholders to understand business needs and customer variations, and tailor service delivery approaches accordingly. Ensure compliance with IT service management frameworks, such as ITIL, and drive continuous service improvement initiatives. Service ...

Meet the Team The Customer Experience (CX) team is a group of extraordinary technical professionals dedicated to delivering a best-in-class customer experience. We tackle the toughest business challenges with network-centric solutions that accelerate customer success and loyalty. As the face of Cisco … CX teams are the primary drivers of digital transformation. We accelerate customer and partner success through ground breaking design, implementation, and optimization across a broad range of Cisco technologies. Our team collaborates closely with Cisco account teams, partners, and multi-functional groups to drive meaningful technology transitions and deliver ...

offering a fantastic opportunity for an experienced Head of Processing/Customer Service with an immediate start at a market leading, dynamic and renowned property, technology and innovative, technology-based car parking company. The role This is a senior leadership role with responsibility for overseeing customer service … processing operations. You will lead, develop and inspire teams while ensuring service delivery meets business objectives, customer expectations, regulatory requirements, and performance targets. The successful candidate will combine strategic leadership with a hands-on approach, driving operational performance, customer satisfaction, process optimisation, and team development. Main Responsibilities Operational ...

Role You Need To Hold Full Right To Work In The UK- Not Suitable For Visa Holders. Join a team shaping the future of customer experiences, products, and services. We're growing fast and looking for an experienced Proposition Design Manager to join our Customer & Marketing Strategy team. … This is an exciting opportunity for someone who thrives on solving complex problems, uncovering customer insights, and designing innovative propositions that create value for both customers and businesses. You'll work alongside outstanding digital, design, strategy, and technology specialists to deliver transformational solutions for leading brands. We're looking ...

learn more about ICIS at the link below. https://www.icis.com/explore About the role: To provide dedicated analytical capability within Customer Intelligence, connecting customer research, CRM data, product usage data and business performance metrics into clear, actionable insight. This role is designed to build future … data science and AI capability while strengthening day-to-day reporting, dashboarding and evidence-based decision making. You will be responsible for turning customer, commercial and operational data into practical insight that improves customer understanding, product decisions, retention, engagement and business performance. You will work closely with customer ...

responsible for managing and overseeing the delivery of IT services to customers across multiple regions or countries. This role involves ensuring consistent service quality, customer satisfaction, and adherence to service level agreements (SLAs) on a global scale. The Head of Service Delivery will collaborate with cross-functional teams, establishing … delivery frameworks, processes, and methodologies to ensure consistent and efficient service delivery across multiple regions; and Collaborate with stakeholders to understand business needs and customer variations, and tailor service delivery approaches accordingly. Ensure compliance with IT service management frameworks, such as ITIL, and drive continuous service improvement initiatives. Service ...

Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution. We’re looking for a strategic and commercially minded Senior Product Manager to lead the development of new products … with business objectives Make informed design decisions Ensure development teams deliver the work committed to at the end of each sprint Resolve conflicts in customer priorities and manage escalations effectively Strategy & Commercial Focus: Ensure product changes are aligned with overall business strategy Make decisions that take commercial considerations into ...