151 to 175 of 1,351 Customer Experience Jobs in England

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from … external product education , including enablement for System Integrators (SIs) and channel partners where they support your accounts. Maintain deep awareness of AI and CX industry trends , ensuring Aircall's positioning stays competitive and insights continuously feed back into product and GTM strategy. What you'll bring 6+ years in technical ...

unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide. It’s an incredibly exciting time to work in energy. Join … mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone. Kraken Customer What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimising resources to delivering cost-effective, exceptional customer experiences through ...

accountable for delivering the agreed business strategy, developing the leadership team and ensuring the business delivers sustainable profitable growth, operational excellence and exceptional customer outcomes. Working closely with the wider Pallas Group, the General Manager will lead the continued evolution of MWC Partners by increasing recurring revenue, expanding payments … leadership, direction and motivation across the business. Develop, coach and build a high-performing management team. Foster a culture of accountability, continuous improvement and customer focus. Lead organisational change and succession planning. Strategy Develop and execute the business strategy. Identify opportunities to increase recurring revenue, payments revenue and customer ...

About the team As one of DoorDash's core operations teams, Customer Experience ensures that when there are bumps in the last mile, there's always someone there to help make things right. Our team designs and implements DoorDash's automated support solutions, with the ultimate goal … delivering an outstanding customer experience as reliably and efficiently as possible. About the role Our team is looking to hire a Manager to lead the expansion of support automation in international markets. This Manager will own the end-to-end strategy and implementation of automated support features across ...

/Lead Site Reliability Engineer is responsible for technical leadership of reliability engineering across the digital estate, ensuring high availability, performance, and resilience of customer-facing systems during both normal operation and peak lottery events. The role combines hands-on engineering, incident leadership, and ownership of the SRE improvement … CloudWatch (AWS telemetry) Grafana (metrics visualisation) Quantum Metric (user behaviour insight) Standardise: Alerting quality and signal-to-noise ratio Dashboards aligned to SLOs and customer impact Drive correlation between technical signals and user experience Automation & platform engineering Lead automation of operational processes using Terraform and scripting Improve deployment ...

exciting Sales Enablement Manager opportunity with a growing B2B SaaS business is looking for a commercially minded professional to optimise customer journeys, improve lead conversion and enhance sales effectiveness through automation, analytics and process improvement. Hybrid working 1 day per week in the office - Horsham 9-month Fixed Term … Contract Start date: ASAP Salary: £60,000 + bonus The Job As the Sales Enablement Manager , your responsibilities will include: Analysing customer trial journeys to identify drop-off points and opportunities to improve conversion rates. Building and optimising automated customer journeys across CRM and customer engagement platforms. ...

Enterprise Account Executives. Someone who will proactively acquire new prospects and drive forward our business offerings through solution based selling. Bring your passion for customer experience and join Talkdesk on our rocketship to success! Responsibilities: Generate a strong pipeline to ensure extensive coverage. Resulting in consistent quota achievement … pipeline generation and often presenting to C-level executives the value of Talkdesk’s solution Streamline the contracts phase; Strong proposal, terms and negotiation experience is important Align with the Talkdesk sales Go-to-Market plan to develop and own accountability for your region’s targeted prospects. Including delivering ...

Customer Analytics Manager £40,000-£50,000 Lancashire The Company A customer-centric UK retail brand with a strong digital and multi-channel presence is seeking a Customer Analytics Manager! This business is known for its people-first culture and long-term commitment to customer experience, and they continue to invest heavily their in data, CRO, and CRM capability to support growth and personalisation The Role As Customer Analytics Manager, you’ll sit within the CRO & Data team, working closely with CRM, Marketing, Trading, and Tech teams to ensure customer data is accurate ...

Delivery Tech Lead, Song Service CL8 London, Manchester, Edinburgh We are Accenture Song, the world's largest tech-powered creative group. For us, customer experience is not an add‐on; it’s foundational to who we are and how we empower our clients. As the world’s largest … Accenture Song Service, you will play a key role in delivering AI systems at enterprise scale; contributing to and supporting the delivery of transformational customer platform solutions that take agentic products from prototype to production. Our mission Is to help our clients to deliver exceptional human and agentic experiences ...

what makes us unique. Product Success Partner (U4 Financials) At Unit4, our Product Success Partners (PSPs) bring deep product expertise into the customer journey, helping customers unlock more value from their Unit4 Financials solutions through Success4U. Working alongside Customer Success Managers, PSPs turn product capability into measurable business … outcomes by driving adoption, optimisation, and value realisation across finance processes. What you'll do Partner with Customer Success Managers (CSMs) to shape and evolve customer Success Plans, linking business objectives to product adoption, process optimisation, and measurable value. Use deep knowledge of Unit4 Financials to identify adoption ...

across the Managed Service to include immediate and Matrix'd teams from across different Line of Business (LoBs), 3rd Party Suppliers, 3rd Party contractors, customer authority and multiple user authorities as defined in the Security Aspects Letter (SAL) and contract. You are to work at multiple (undisclosed on this … medium) strategic customer/user Network Operations Centre (NOC) locations as directed. You are to support, help coach, mentor and support other members of the team; providing feedback where appropriate within the team to ensure that everyone is inclusive within the team and that there is a 'One Team ...

Description Job Title: Individual Customer Savings (ICS) Lab Product Owner - D2C Investments Platform Location: Leeds or Edinburgh Salary: £106,565 - £125,370 Hours: Full-time Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Leeds … What we’re looking for: 10+ years experience leading digital products, customer journeys or platforms, with expertise in customer experience (CX), UI/UX design and digital transformation. Strong understanding of market dynamics, competitor activity and customer behaviour, with the ability to use data ...

ABOUT THE ROLE As a Mobile Application Engineering Manager within Platform Product, you will lead our talented team of Mobile Engineers responsible for delivering customer-facing experiences for the UK & Ireland market. This is a people-first leadership role where you'll build, coach and empower a high-performing … deliver high-quality software in a fast-moving, highly regulated environment. Your team plays a critical role in delivering features that improve the customer journey, with a particular focus on Responsible Gaming, Customer Onboarding and regulatory compliance. Alongside delivering business outcomes, you'll help shape engineering culture, improve ...

Delivery Tech Lead, Song Service CL8 London, Manchester, Edinburgh We are Accenture Song, the world's largest tech-powered creative group. For us, customer experience is not an add-on; it’s foundational to who we are and how we empower our clients. As the world’s largest … Accenture Song Service, you will play a key role in delivering AI systems at enterprise scale; contributing to and supporting the delivery of transformational customer platform solutions that take agentic products from prototype to production. Our mission: Is to help our clients to deliver exceptional human and agentic experiences ...

natural initiative-taker who thrives on solving complex challenges, brings out the best in others, and is passionate about creating exceptional customer experiences, we'd love to hear from you. You'll work alongside some of the brightest minds in digital, design, strategy, and technology to help leading Financial … Services organisations reimagine how their products and services are delivered. From customer journeys and service ecosystems to organisational processes and digital touchpoints, you'll play a key role in designing end-to-end services that create meaningful impact for customers and businesses alike. What You'll Be Doing ...

Microsoft Dynamics 365 Customer Service Functional Consultant Contract: 6–12 Months IR35: Inside IR35 Location: Hybrid – York or London We are looking for an experienced Microsoft Dynamics 365 Customer Service Functional Consultant to join a high‐profile project delivering and optimising customer service solutions using Microsoft Dynamics … 365. Working closely with business stakeholders, you will play a key role in gathering requirements, designing functional solutions, and configuring Dynamics 365 Customer Service to improve customer experience, operational efficiency, and agent productivity. Key Responsibilities Lead the functional design and configuration of Microsoft Dynamics 365 Customer ...

most successful direct-to-consumer brands. A genuine category leader. A business that's become the benchmark across Europe for customer experience, product innovation and growth. They're scaling fast, investing heavily in Product and Design, and looking for a Senior Product Designer who wants more than another … feature factory role. You'll be solving meaningful customer problems, influencing strategy, shaping experiences used by thousands of customers and helping define what world-class looks like across web and mobile. This is the kind of role where: ✅ Your ideas are listened to ✅ Research actually drives decisions ✅ Design ...

operational and strategic objectives. This role contributes to Thames Water's operational resilience by ensuring critical communication systems remain available 24/7, supporting customer operations, field services, contact centres, operational sites, and digital platforms. You will collaborate across the business to drive service excellence, optimise supplier performance, manage … requirements. Support service introduction and transition activities through effective change management and governance processes. Drive continual service improvement across telecom services, improving service quality, customer experience, and operational performance. Develop and maintain strong relationships with key business, operational, and technical stakeholders. Lead service governance activities, including weekly ...

Customer Service Advisor Hebburn, Tyne & Wear £26,000 - £30,000 per annum Full Time | Monday to Friday, 8:00am - 5:00pm | 40 hours per week A well-established and growing technology services business is seeking a Customer Service Advisor to join its customer-focused team in Hebburn. … This is an excellent opportunity for an experienced customer service or client support professional who enjoys building relationships, solving problems, and delivering exceptional service. Working as the first point of contact for clients, you'll play a key role in ensuring customer enquiries and support requests are managed ...

make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving … over 100 nationalities, all committed to delivering the future of business spending, together. About the Role We're looking for a Senior Manager of Customer Success to lead our UKI team within the Large and High Growth segment. Joining our Customer Experience department, you will be responsible ...

About the Team The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates. About the Role … Miro is looking to hire a Head of CSM for DACH. In this role you will lead and coach a team of highly experienced Customer Success Managers and you will report to the Head of Customer Success EMEA. Next to managing this team, you will work closely with ...

About the Team The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with the company continuously, resulting in high retention and expansion rates. About … company is looking to hire a Head of CSM for DACH. In this role you will lead and coach a team of highly experienced Customer Success Managers and you will report to the Head of Customer Success EMEA. Next to managing this team, you will work closely with ...

+ Benefits Full-time, Permanent We are recruiting an experienced Lead Data Engineer to take ownership of the development of a business-wide Single Customer View (SCV) and help shape the organisation’s wider data architecture. This is a high-impact role for someone who enjoys solving complex data … problems and wants to see their work directly influence customer experience, marketing, commercial strategy and business decision-making. You will bring together customer and audience data from multiple platforms to create a single, trusted and actionable view of customers and prospects. Key responsibilities will include: Designing ...

lead complex client engagements and develop high-performing teams using GA4, GTM and enterprise measurement technologies.**About Merkle**Merkle, a dentsu company, powers the experience economy. For more than 35 years, the company has put people at the heart of its approach to digital business transformation. As the only … integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty. Merle's expertise has earned recognition as a "Leader" by top industry analyst firms, in categories such as digital transformation ...

Company Description Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. … organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around ...