201 to 225 of 1,352 Customer Experience Jobs in England

recruiting for a Programme Manager, Customer Marketing Transformation (1-Year Fixed-Term Contract), to lead and deliver strategic initiatives that enhance customer engagement, modernise marketing capabilities, and improve customer experiences across AJ Bell. Working across marketing, digital, data, technology, and operations, you'll manage complex cross functional … budgeting, risk management, and delivery planning, ensuring transformation initiatives are aligned to business strategy, successfully embedded across the organisation, and deliver meaningful commercial and customer benefits. Key responsibilities Lead the end-to-end delivery of customer marketing transformation programmes. Develop and maintain programme roadmaps, delivery plans, governance structures ...

than managing an established roadmap. The business has built a strong market position through technology, innovation and sustained growth. It now has the scale, customer base and breadth of products to enter an important next phase of its development. The opportunity is to connect, evolve and accelerate that portfolio. … Product function for these areas, you'll lead two Heads of Product and their respective teams , with responsibility for a portfolio spanning: New customer acquisition and commercial engagement Digital onboarding and workflow Compliance, verification and risk Consumer-facing digital experiences Data-led products and services The growing application ...

Service Manager A strong opportunity for an experienced IT service management professional and people leader to shape customer-focused IT services, build trusted stakeholder relationships and lead continuous service improvement across a complex organisation. If youve also worked in the following roles, wed also like to hear from … Business Partner, Service Management Lead, ITSM Lead, IT Operations Manager, Technology Service Manager This role is officially known in the organisation as an IT Customer Service Manager Successful candidates can expect a Civil Service Pension with an employer contribution of 28.97%. SALARY: £47,084 per annum + Generous ...

Service Manager A strong opportunity for an experienced IT service management professional and people leader to shape customer-focused IT services, build trusted stakeholder relationships and lead continuous service improvement across a complex organisation. If you’ve also worked in the following roles, we’d also like to hear … Business Partner, Service Management Lead, ITSM Lead, IT Operations Manager, Technology Service Manager This role is officially known in the organisation as an IT Customer Service Manager Successful candidates can expect a Civil Service Pension with an employer contribution of 28.97%. SALARY £47,084 per annum + Generous ...

Entertainment & Experience Manager | Manchester | £45,000 - £60,000 + Bonus Lead Experiences. Inspire Teams. Drive Commercial Success. Zachary Daniels Recruitment is partnering with an exciting, customer-focused business to recruit an exceptional Entertainment & Experience Manager for a flagship Manchester location. This opportunity is ideal for a commercially … driven by delivering memorable experiences, motivating high-performing teams, and achieving commercial success, we'd love to hear from you. The Role As Entertainment & Experience Manager, you'll take ownership of the day-to-day operation, ensuring every guest enjoys an engaging, memorable and seamless experience from arrival ...

Principal EMEA Partner Business Development, Connect, AWS, Connect Customer, AWS Job ID: 10505601 | AWS EMEA SARL (UK Branch) This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business … across Europe, Middle East, and Africa. Amazon Connect services work backward from the needs of customers to provide a broad array of AI powered customer experience services that deliver personalized service across all channels (voice, email, chat, IVR) utilizing flexible access to data and applications to deliver exceptional ...

platform. Our students are at the heart of everything we do, and we are committed to providing an exceptional, inclusive and future-focused educational experience that prepares graduates to succeed in an evolving global economy. Digital transformation will be central to this ambition. UEL intends to build … inclusive work environment built on shared values of Passion, Inclusion, and Courage. Our ambitions are bold, and we're looking to transform the experience of our students, graduates, employer partners and communities. The Chief Digital Officer is a senior executive role responsible for defining and delivering the Group ...

Purpose: The Customer Service Specialist is an exciting role that combines a variety of activities. As a Workplace Experience Specialist you will deliver Exceptional Workplace and Guest Experiences to our customers. The One Team Hub will be the focal point for access to these Services, Spaces and Support. … Central to the Customer Experience and productivity in the office, the role encompasses a range of guest welcome, meeting and event management, floor management, workplace support, compliance and document and logistics and information management. Duties and Responsibilities: Guest Welcome and Support Greet all guests and staff with genuine ...

market, customers, competitors and general business challenges. Carries out discovery conversations with customers to understand their needs and requirements for a new solution. Uncovers customer pains, learns about customer's objectives and potential needs, gathers metrics necessary for pricing and/or value discussions. Listens to the customer … that can be leveraged in upcoming presentations. Uses their in-depth knowledge of Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements. The SE is continually learning about Talkdesk solutions to keep up with innovations and new releases of TD software. Designs ...

elevating your craft while contributing to a team that values lifelong learning. The Senior AI Product Manager owns strategy, discovery, definition, and delivery for customer‐facing AI‐powered product capabilities. This role combines senior product management leadership with hands‐on technical validation—using codebase analysis and functional prototypes … gross margin impact into product decisions. Strategy & Roadmapping: Develop and maintain product vision and roadmaps for assigned AI capabilities, prioritizing investments based on customer needs, product analytics, market context, and business outcomes. Technical Prototyping & Feasibility: Evaluate software codebases and build functional prototypes that give Engineering an executable starting point ...

problem-solving skills to identify innovative workflow efficiencies, and we implement technology solutions to enhance our systems, products and processes, all whilst providing platinum customer support to our clients What’s the role? Technical Account Managers deliver exceptional service and support to our content partners and customers to ensure … Bloomberg and work to build long term solutions Take ownership of any opportunities to improve our data products, acquire new content or enhance the customer experience Proactively manage campaigns to stay engaged with content partners and maintain the quality and reliability of contributed content. Support colleagues with campaigns ...

future technology landscape of a complex and evolving organisation. The organisation operates a large-scale, technology-driven environment where innovation, resilience, cybersecurity and customer experience are central to its long-term strategy. As investment in digital capabilities continues to grow, procurement is recognised as a strategic business function … outcomes within complex organisations. You will be confident operating in a dynamic environment and capable of balancing strategic thinking with strong delivery focus. Essential Experience Significant procurement experience across IT, software, SaaS, cloud or digital categories. Proven track record of leading complex sourcing and commercial negotiation activities. Experience ...

shaping the future of their service delivery. This is a genuine leadership role where youll influence how they operate, develop their engineers, improve customer experience, and work alongside senior leadership to support the continued growth of the business. If youre already leading technical teams within … engineers and technical specialists. Conduct regular one-to-ones, performance reviews and development planning. Build a positive culture focused on accountability, collaboration and exceptional customer service. Plan team resources and ensure the right skills are available across support and project delivery. Identify training needs and support professional development through ...

value and power of data and AI – through the lense of customer experience. You’ll work at the intersection our solutions focus on CX Data and AI, strategy, activation & personalisation, analytics, insights, measurement and advanced data science, turning complex data into transformative solutions that drive real impact. … Language Models (LLMs) for various use cases. Experience in developing and implementing machine learning models, including predictive, forecasting, classification, and deep learning models. CX Data Experience - Hands‐on experience in customer behaviour analytics, marketing, commercial, web, or product analytics with core focus in customer experience. ...

deepen relationships at executive and senior stakeholder level. Understand the client's business drivers, problem space and digital ambitions (revenue growth, operational efficiency, customer experience, data-driven decision-making), and position Appvia's solutions capability accordingly. Develop account growth plans: identify and prioritise new opportunities, coordinate with sales … clear success criteria. Work with internal teams (engineering/architects, data engineering, consulting, service delivery) to ensure capability and capacity for the account. Run customer workshops and discovery sessions to help clients define problems, prioritise use cases, and understand the journey, approach and expectations of adopting bespoke software, data ...

seeking a highly organised and customer-focused Logistics & Administration Support professional to join our team. This is a pivotal role responsible for ensuring the smooth and efficient processing of customer orders, supporting logistics operations, and delivering exceptional customer service throughout the customer journey. … supporting lead-time targets, and ensuring daily operational activities are completed accurately and efficiently. Manage administration processes for both incoming and outgoing goods. Book customer equipment into SAP/PAS systems. Ensure customer orders are processed in line with operational targets and agreed lead times. Coordinate collections ...

Endpoint, Network, and Discovery, while providing targeted product support for our portfolio of Data Encryption solutions. Sitting at the intersection of customers, engineering, UX, customer engagement, and product strategy, you will help solve complex data protection problems. You will be directly responsible for translating product strategy, customer input … feature execution from initial grooming through sprint execution, release planning, acceptance validation, and release readiness. Complex Problem Solving: Using available metrics, engineering inputs, and customer data, resolve technical trade-offs, help prioritize customer requests, and identify functional dependencies across DLP and Encryption. Customer & Field Engagement: Assist with ...

vertical. This role goes beyond front-end ecommerce performance. You will take commercial ownership of how stock, product mix, margin, marketing investment and customer demand come together to drive sustainable growth. You will lead the development of trading strategies aligned to buying cycles, product launches and inventory plans, ensuring … influencing stock health, sell-through, stock cover, margin performance and product lifecycle, using this insight to shape promotional strategy, visual merchandising, marketing investment and customer acquisition activity. Acting as the bridge between the Ecommerce Manager layer and the Head of Ecommerce, you will provide strategic direction to your team ...

role reports to the Sr. Director of Campaign Orchestration Lead and partners closely with brand strategy, medical, analytics, field engagement, market access, and enterprise CX teams to align cross-functional priorities and deliver cohesive, customer-centric omnichannel campaigns. Essential Functions/Responsibilities Key Responsibilities: Apply deep understanding of customer … improve effectiveness. Track and manage key performance indicators, escalating risks and issues as appropriate to support business outcomes. Provide structured feedback to strengthen enterprise CX and customer orchestration standards. Collaboration: Partner closely with brands, medical, analytics, field engagement, and enterprise CX teams to align audience priorities, manage interdependencies ...

most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join … opportunities, support and rewards that will help you stand out, fulfil your potential, and ultimately make your mark on something truly exciting. WE&O Experience Manager The WE&O Experience Manager will be based on the client's London site on the outskirts of The City. Reporting ...

once per week) Comp : Negotiable (Base) + Company Performance Bonus (20%) + Share Options + UK iProov Benefits We are looking for an experienced customer leader to build and scale our Customer Success and Solutions Engineering organisations. This role is responsible for ensuring customers achieve outstanding outcomes from … platform while equipping our commercial teams with world‐class technical expertise throughout the sales cycle. You will lead two critical functions; Customer Success and Solutions Engineering, creating a seamless journey from prospect through deployment, adoption, expansion and renewal. As a member of the Revenue Leadership Team, you will help ...

Services, PMO Services, and Portfolio Delivery. The Program Director will lead a distributed organization of approximately 100 professionals and manage a complex ecosystem of customer stakeholders, strategic partners, contractors, and third-party service providers. A key aspect of the role is the successful transition of people, processes, tools … major business transformation program leveraging automation, AI, advanced analytics, and process re-engineering to deliver significant operational efficiencies, cost savings, service improvements, and customer experience enhancements. The successful candidate will be an accomplished executive with extensive telecommunications experience, strong commercial acumen, exceptional stakeholder management skills ...

intervention in incident response. Reduction in On-Call Burden (%) – Minimize alerts requiring human intervention. Anomaly Detection Accuracy (%) – Improve proactive detection of performance issues. Business & Customer Impact Customer Experience Metrics (Latency, Errors, Uptime) – Ensure observability drives tangible business improvements. Downtime Reduction (%) – Improve service availability and reliability. Cost Optimisation … from Performance & Observability (%) – Reduce operational inefficiencies and cloud expenses. Qualifications, Skills and Experience Technical Skills Experience in using and maintaining Observability & APM Tools – Grafana experience is essential Experience of using KQL Performance Testing & Load Testing Cloud & Infrastructure Monitoring – AWS CloudWatch, Azure Monitor, GCP Operations Suite, Kubernetes ...

experiences that capture the imagination and deliver meaningful returns for our clients. At AKQA, you will help define the next era of AI-native customer experiences, not as a future concept, but as live products and platforms already moving into the world. The industry is entering a structural shift. … contextual generation. At AKQA, we are not exploring this future theoretically. We are already building it. We are looking for a Director, Generative AI Experience Engineering to help define and deliver the next generation of AI-native customer experiences across commerce, content and customer interfaces for some ...

product or service, and who can confidently engage with senior stakeholders across healthcare and pharma organisations. Importantly, we're looking for someone who has experience working within a digital agency environment AND has a strong understanding of the healthcare/pharma sector. Both are essential for this role. … perspective What We're Looking For: Essential Experience Proven experience in a Business Development/New Business role within a digital, design, CX, communications or technology-led agency Strong experience within the healthcare and/or pharma sector Proven track record of selling complex digital programmes , ideally ...