1,101 to 1,125 of 1,370 Customer Experience Jobs in the UK excluding London

Location: Derby Contract: Full-time (37.5 hours per week) Salary: Dependent on experience About the Role Are you passionate about delivering exceptional IT support, leading high-performing teams, and ensuring outstanding customer experiences? We're looking for an experienced Service Desk Manager to oversee … ensuring tickets are resolved effectively and within agreed timescales. Monitor and analyse key performance indicators (KPIs), including: Ticket resolution times First-contact resolution rates Customer satisfaction scores Allocate resources efficiently to meet SLA commitments and changing business demands. Act as the primary escalation point for complex issues and service ...

+ Bonus Brighton (Hybrid – 3x Days a Week in Office) If you enjoy solving commercial problems, influencing product strategy, and using data to shape customer experiences, this is a fantastic opportunity to join one of the UK's most exciting AI-first businesses! The Company Following significant growth across … Europe and the US, this global marketplace is continuing to invest heavily in Product, Data and AI as they build the next generation of customer experiences; data is at the centre of every product decision, with analysts embedded directly into Product squads to identify opportunities, measure impact and influence ...

quality-focused, and enjoys using data, insight and collaboration to drive performance, improve processes and support better outcomes for residents. Youll bring: Significant experience in service charge management, including leasehold service charges, recoverability principles and relevant legislation Strong data analysis, reporting and performance management skills, with the ability … turn complex information into meaningful insight Experience of budgeting, forecasting and financial analysis, with a focus on accuracy, risk management and value for money Experience developing and maintaining data governance, assurance and quality control frameworks Excellent communication and stakeholder management skills, with the ability to influence and present ...

StoryHub . Description and Requirements At Lenovo, we're looking for an inspiring sales leader who is passionate about developing people, building strong customer relationships, and driving business growth. As our Sales Manager – Large Enterprise , you'll lead a team of Client Managers responsible for some of Lenovo … Lenovo's innovative portfolio of devices, infrastructure, services, and solutions. You'll work closely with cross-functional teams and senior stakeholders to deliver exceptional customer experiences while achieving ambitious business goals. If you thrive in a fast-paced environment, enjoy coaching others to succeed, and are motivated by delivering ...

automation with Robotics and Artificial Intelligence. At Aflac Northern Ireland we are utilising Pega to develop smart technology solutions that will directly improve our customer experience. And if Pega is not something you have commercial experience with, we will provide full training and certification … will be the first step of a continuous learning journey at Aflac Northern Ireland! What you’ll be doing Delivering high-quality, tested, secure customer-centric solutions using the Pega platform Integration of different technical components (web, API, database, UI, etc) to develop full-stack capabilities for Pega solutions ...

stakeholders across the business. You’ll provide technical leadership across major change programmes, product launches, platform integrations, and configuration assurance activities, ensuring card products, customer journeys, regulatory requirements, and operational processes are implemented accurately, safely, and compliantly. Working closely with partners such as FIS, you’ll lead complex … initiatives, guide configuration delivery, and use your problem-solving expertise to minimise customer impact and operational risk while ensuring the platform continues to perform reliably for our members. To succeed, you’ll bring extensive hands-on experience of the TSYS TS2 platform within card payments, card processing ...

stakeholders across the business. You’ll provide technical leadership across major change programmes, product launches, platform integrations, and configuration assurance activities, ensuring card products, customer journeys, regulatory requirements, and operational processes are implemented accurately, safely, and compliantly. Working closely with partners such as FIS, you’ll lead complex … initiatives, guide configuration delivery, and use your problem-solving expertise to minimise customer impact and operational risk while ensuring the platform continues to perform reliably for our members. To succeed, you’ll bring extensive hands-on experience of the TSYS TS2 platform within card payments, card processing ...

stakeholders across the business. You’ll provide technical leadership across major change programmes, product launches, platform integrations, and configuration assurance activities, ensuring card products, customer journeys, regulatory requirements, and operational processes are implemented accurately, safely, and compliantly. Working closely with partners such as FIS, you’ll lead complex … initiatives, guide configuration delivery, and use your problem-solving expertise to minimise customer impact and operational risk while ensuring the platform continues to perform reliably for our members. To succeed, you’ll bring extensive hands-on experience of the TSYS TS2 platform within card payments, card processing ...

stakeholders across the business. You’ll provide technical leadership across major change programmes, product launches, platform integrations, and configuration assurance activities, ensuring card products, customer journeys, regulatory requirements, and operational processes are implemented accurately, safely, and compliantly. Working closely with partners such as FIS, you’ll lead complex … initiatives, guide configuration delivery, and use your problem-solving expertise to minimise customer impact and operational risk while ensuring the platform continues to perform reliably for our members. To succeed, you’ll bring extensive hands-on experience of the TSYS TS2 platform within card payments, card processing ...

deliver products that help accountants, payroll bureaus, and businesses across the UK and Ireland work smarter and win more. Our innovative solutions and outstanding customer experiences enable our customers to run their businesses efficiently and serve their customers brilliantly. We believe understanding is the difference between working and winning. … Role This role sits within Engineering and works day-to-day alongside Customer Success, acting as the technical bridge between the two teams. The Application Technical Support Engineer is the go-to person for customer-reported issues – debugging problems, interrogating data, building internal tooling, and making sure nothing ...

improvements in reporting and self-service analytics. The Company They are a fast-growing, data-driven organisation with a strong focus on innovation and customer experience. Analytics plays a central role in shaping business strategy, product development, and commercial decision-making. This role offers the chance to have visible … self-service analytics capabilities. Partner with stakeholders to translate business questions into analytical solutions. Identify trends, opportunities, and risks through data analysis. Support experimentation, customer analytics, and strategic projects across the business. Your Skills & Experience Strong commercial experience in data analytics. Advanced SQL skills. Experience building ...

Service Quality reporting and systems, you’ll ensure data accuracy, governance, and best practice standards while helping to deliver outstanding operational performance and customer experience. What You’ll Be Doing Develop and lead Service Quality reporting, dashboards, and systems across the UK network. Turn complex operational data into clear … insights that drive performance and customer service improvements. Create and enhance business-critical tools that provide visibility of trends, risks, and opportunities. Deliver high-quality reporting and analysis to support strategic and operational decision-making. Champion data integrity, reporting governance, and best practice across the Service Quality function. Lead ...

practice and events that explore new and emerging technologies. Required qualifications, capabilities and skills Formal training or certification on software engineering concepts applied advanced experience Hands‐on experience in system design, application development, testing and operational stability. Hands‐on experience using enterprise‐authorized AI‐assisted software development … adherence to resiliency and security expectations; ability to guide peers on safe and effective usage within team practices. Advanced skills in Java with experience developing, debugging and maintaining code in a large corporate environment, with hands‐on skills in Java 11+, Spring Boot and AWS Intermediate‐level familiarity with ...

Service Sales & Solutions Leader to drive growth in its Intelligent Customer Operations Practice. You will develop and close a sales pipeline, design CX solutions, and collaborate with stakeholders across Capgemini and client organisations to deliver omni-channel customer journeys. The role spans hybrid working across UK offices ...

governed, commercially controlled and progressing against agreed outcomes. Overseeing project reporting, RAID, WIP, financials and delivery performance. Working closely with Practice Leads, Sales and Customer Success to manage priorities, resources and opportunities. Supporting strategic bids and customer engagements, helping turn great ideas into compelling propositions. Acting … standards, methodologies and ways of working. Overseeing resource utilisation, project scheduling and the wider PMO function. Ensuring successful handover into Service Management and ongoing customer relationships. Building a culture of continuous improvement through lessons learned, knowledge sharing and better ways of working. Helping shape innovative propositions and integrated services ...

products and offer services that connect people to the financial information and tools they need. Our mission is to enhance the education, engagement, and experience for the investor. The AI-enabled Product Manager will lead the transformation of core customer and colleague workflows across the Morningstar Wealth Platform. … digitalisation of core, high value workflows across our Platform product. Lead the shift from manual, colleague‐led processes to secure, permissioned, customer self‐service experiences – leveraging authentication, role‐based access controls, and intelligent automation to reduce dependency on human intervention at scale. Define and deliver an automation roadmap that ...

Join a growing healthcare technology business where your radiology expertise will help shape customer outcomes across imaging departments throughout the UK. You'll combine your understanding of radiology operations with strong relationship management skills to drive adoption, support workflow improvement initiatives and ensure customers realise maximum value from their … technology partners, the organisation helps radiology teams streamline workflows, improve collaboration and maximise the value of their existing IT infrastructure. With an expanding customer base and ambitious growth plans, the business offers a unique opportunity to join a highly collaborative team where customer relationships, service excellence and industry ...

home and hybrid working. Base location: UK Wide (Field Based) Working Pattern: Full time 37.5 hours per week Salary: Excellent basic salary based on experience + car allowance + commission + performance related annual bonus + a range of other benefits to support your family, finances, and wellbeing. … maintaining networks for our broad range of customers, we specialise in providing expertise in intelligent network design, innovation in commercial solutions and simplicity in customer experience. Neos are a UK based telecom providing a range of connectivity solutions across the entire United Kingdom. What is the Role ...

proven solutions for engineering at scale. A key priority is enabling the Group to create industry-leading AI-powered products and services that drive customer engagement and service excellence! You’ll join the Data & AI Unit within the Chief Technology Office (CTO), helping shape and support the Group … within a regulated environment! Day-to-day, you'll: Partner with business and platform teams to identify priority problems and adoption bottlenecks, focusing on customer‐facing AI solutions that can operate effectively within a regulated environment. Evaluate emerging AI technologies, techniques and approaches through applied research, experimentation and rapid ...

business functions, you will play a key role in ensuring our Salesforce ecosystem and wider business systems support operational efficiency, scalability, and an excellent customer experience. This is an exciting opportunity to join a growing, customer-focused team where you'll have the opportunity to influence business transformation … issues, ensuring appropriate mitigation plans are in place. Support user acceptance testing and change management activities. What We're Looking For Essential Proven experience as a Business Analyst, Business Systems Analyst, or Technical Business Analyst. Strong hands-on experience working with Salesforce in a business-facing environment. Experience ...

businesses work and how people feel at work. At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team … travel, fintech, and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team. Visit to learn more. Junior Automation Specialist About the Role Customer Care at Perk ...

Full-time This is a new and exciting opportunity to lead two critical elements of the post-sales Customer Services offering for our global clients in the automotive R&D sector. The Customer Services Manager will oversee both the Applications Support and Service and Repairs (RMA) functions … responsible for ensuring an outstanding customer experience. This newly created role requires a strong customer-first mindset and a drive to embed this ethos across your teams - you are the voice of the customer. This business area is also undergoing a significant digital modernisation project, and this ...

Contribute to the ongoing programme of improvements in software systems, automation and workflow design to deliver business efficiencies, scalability, improved compliance outcomes and enhanced customer experience. Monitor and analyse key performance indicators, service levels, quality trends and operational risks to identify areas for improvement and implement measurable corrective actions. … Information Systems or a relevant field. Strong understanding of tax compliance operations, ideally within VAT, EPR, customs, accountancy, advisory or related international compliance services. Experience supporting global e-commerce clients, online marketplace operations or multi-jurisdictional service delivery environments. Proven experience as an Operations Manager, Business Manager ...

Paints worldwide. You will identify high-value opportunities, build strategic partnerships, and drive AI initiatives that create measurable impact across marketing, sales, operations, and customer experience. This role combines strategic leadership with innovation and execution, positioning AI as a key growth driver across the organization. Key Responsibilities Develop … adoption throughout the organization. What You Bring Bachelor's or Master's degree in Business, Data Science, Computer Science, Engineering, or related field. Strong experience leading AI, analytics, digital transformation, or innovation programs. Solid understanding of Generative AI, Machine Learning, NLP, and AI applications. Experience translating business challenges ...

Paints worldwide. You will identify high-value opportunities, build strategic partnerships, and drive AI initiatives that create measurable impact across marketing, sales, operations, and customer experience. This role combines strategic leadership with innovation and execution, positioning AI as a key growth driver across the organization. Key ResponsibilitiesDevelop … adoption throughout the organization. What You BringBachelor's or Master's degree in Business, Data Science, Computer Science, Engineering, or related field. Strong experience leading AI, analytics, digital transformation, or innovation programs. Solid understanding of Generative AI, Machine Learning, NLP, and AI applications. Experience translating business challenges into ...