301 to 325 of 584 Customer Experience Jobs in the UK excluding London

code of practice; demonstrates an ability to communicate effectively and present both in writing and orally at all levels, using a range of tools. Customer Experience: demonstrates strong interpersonal skills and cultural awareness when dealing with colleagues, customers and clients during sales operations and whilst defining requirements with … emphasis on customer satisfaction and relationship management. Data Security: operates securely in line with organisational guidance, legislation and organisational software packages and complies with the security of data and can effectively record, analyse and communicate data at the appropriate level using the organisation’s standard tools and processes throughout ...

manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident … service Work within established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve customer complaints promptly, aiming for first-time resolution ...

clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. We currently have an opportunity for an experienced Installation Electrician to join … electrical certification upon completion of works Carry out professional surveys and relay information back as accurate and effectively as possible. Relevant previous electrical fitting experience Apprenticeship/time served or relevant qualifications. Effective communication with customers, work schedules, and line-managers Experience working within Hospitality and Retail environments ...

Operations for a major international financial services organisation, building an Enterprise Centre of Excellence that protects service stability, strengthens regulatory confidence, and safeguards the customer experience across a global business. You'll sit within the senior leadership team, own a multi-million-pound platform strategy, and lead … compliance culture Interpret regulatory requirements (including DORA) and translate them into business-aligned resilience and security controls What you'll bring: Extensive, proven experience setting and executing enterprise-wide resilience strategy, with strong knowledge of IT/Operational/Cloud Resilience, critical service mapping and impact tolerances A strong ...

services. This desk-based role is ideal for an experienced 1st Line Technician in Comms or IT technician with strong troubleshooting skills, good customer communication, and a desire to progress within the communications engineering field. You will act as a key point of contact on our helpdesk for comms … Hours Support: Provide support for telecoms and connectivity services during scheduled weekend shifts, escalating to on-call specialists in line with defined processes. Customer Experience Excellence: Provide a professional, reliable support service focused on minimising disruption and maintaining strong customer satisfaction (CSAT/NPS). What ...

identifying opportunities to grow the account. You'll work cross-functionally with sales, professional services, content, and technical teams to shape a seamless customer experience, and you'll lead commercial conversations at renewal, negotiating terms and pricing directly with senior stakeholders. This is a client-facing, relationship … role suited to someone who's customer-obsessed, commercially minded, and comfortable managing multiple accounts and stakeholders simultaneously. Hybrid working, with a UK base near the Thames Valley area. Responsibilities Manage a portfolio of corporate customers, driving retention, usage, and satisfaction Act as the primary day-to-day point ...

focus on preventing recurrence through robust problem management and ITSM best practice. Success will be measured through improvements in service reliability, resilience, customer experience and operational performance, as well as the trust you build with stakeholders and the engagement and capability of your teams. You will … trusted advisor, translating technical challenges into business outcomes and supporting organisational growth and transformation. What you'll bring You'll have: Proven experience leading, coaching and developing technical teams within an IT service delivery environment; Strong technical knowledge across infrastructure, networking and IT support functions; Experience managing major ...

Installations Driver to join our Lincoln team. This role is ideal for someone who enjoys being on the road, takes pride in delivering outstanding customer service, and enjoys working hands-on with technology whilst ensuring tasks are completed safely, efficiently and to agreed timescales. Key Responsibilities Load and secure … transit. Check all equipment against delivery documentation before departure. Communicate any delivery or installation issues promptly to the Logistics and Installation Management team. Provide customer training on the equipment being delivered. Collect traded-in equipment from customer sites, ensuring it is prepared correctly for transport and all collection ...

Installations Driver to join our Lincoln team. This role is ideal for someone who enjoys being on the road, takes pride in delivering outstanding customer service, and enjoys working hands-on with technology whilst ensuring tasks are completed safely, efficiently and to agreed timescales. Key Responsibilities Load and secure … transit. Check all equipment against delivery documentation before departure. Communicate any delivery or installation issues promptly to the Logistics and Installation Management team. Provide customer training on the equipment being delivered. Collect traded-in equipment from customer sites, ensuring it is prepared correctly for transport and all collection ...

product approach to technology. We are investing in our people, and the processes enabled by digital, to evolve and transform the student and staff experience at UAL. As a Delivery Manager in the CRM service team, you will play a key role in turning our CRM strategy into reality … data-driven ecosystem that strengthens engagement with students, alumni and partners, with Salesforce at the centre of our CRM landscape You will ensure defined customer needs are met and initiatives are delivered on time and to budget, whilst working with cross functional delivery teams and key stakeholders to deliver ...

Greetings from Response Informatics!! We are currently hiring a Customer Escalation & SLA Manager for an exciting client engagement. Role: Customer Escalation & SLA Manager Location: Edinburgh, UK(Hybrid) Position: FTC Duration: 3 to 12 Months Languages : English with French, German, or Spanish. (Any 1 language in addition to English … Overview We are seeking a proactive and detail-oriented Customer Escalation & SLA Manager to oversee the management of customer escalations, monitor support ticket queues, and ensure adherence to service level agreements (SLAs). This role is critical in maintaining high levels of customer satisfaction, driving timely resolution ...

product-level commercial negotiations. You ll also manage, coach and develop a small number of staff, with a focus on managing employee performance Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role … consulting environment is a must-have). Healthcare or Public sector experience . Responsible for owning the end-to-end product backlog and taking responsibility for story quality and maturity. Experience in shaping the approach taken in a range of phases of the software development lifecycle such ...

recommending solutions that genuinely meet their operational and commercial needs. This is an excellent opportunity for someone with SaaS, ERP or business software sales experience who enjoys solution selling and wants to develop their career within a supportive, people-focused business. Key Responsibilities Manage qualified sales opportunities from discovery … with stakeholders at all levels, acting as a trusted advisor throughout the sales process. Deliver consultative product demonstrations and solution presentations tailored to each customer's needs. Recommend appropriate software and service solutions based on business challenges, growth plans and operational objectives. Create proposals, negotiate commercial agreements and successfully ...

Global Healthcare offers global healthcare support and protection to individuals and businesses in more than 200 countries, building on over 55 years of experience through its international hubs. Job overview AXA Global Healthcare is enhancing its data and analytics to support its growth. As Analytics Manager within the Chief … execute the analytics vision and roadmap aligned with business priorities and AI strategies, identifying measurable value opportunities. Collaborate with Operations, Claims, Underwriting, Finance, and Customer Experience to identify key data use cases and ensure quality outputs. Manage requirements and oversee the development, deployment, and maintenance of advanced analytics ...

utilities and security, no two days will be the same. If you are commercially driven, enjoy consultative selling and are passionate about delivering exceptional customer experiences, we would love to hear from you. What You'll Be Doing As our IoT & Connectivity Account Manager, you will: Manage and develop … private networking solutions. Prepare commercial proposals, quotations and negotiate profitable agreements. Work closely with our Product, Technical and Operations teams to deliver successful customer implementations. Manage contract renewals and ensure excellent customer retention. Conduct regular customer reviews to identify future growth opportunities. Maintain an accurate sales pipeline ...

network issues Providing occasional remote technical support and service desk cover Completing installation documentation and updating CRM/ticketing systems Delivering an excellent customer experience throughout each project What We're Looking For We're keen to speak with engineers who have experience in several … telephone system installation and maintenance Structured data cabling (CAT5e/CAT6) WiFi installations Network and router configuration Managed switches Technical support/service desk experience Strong fault-finding and troubleshooting skills Excellent customer-facing communication skills Ability to work independently in a field-based role Full UK driving ...

meetings between client decision makers and company’s practice leaders/principals. Work cross functionally with other departments to improve and enhance the customer experience for all customers. Keep abreast of current industry news or insights relevant to the business to help with sales strategy and increased knowledge … sector. Collaborate with Marketing team to identify potential opportunities within your account base. Knowledge and experience: Role would suit candidates with previous experience in a regulatory environment or with a telecoms or technology-enabled business service. Great Account Management and Account Development skills Highly organised with excellent attention ...

Administrator will play a key role in ensuring customer orders are processed efficiently and accurately from receipt through to delivery. The successful candidate will be highly organised, possess excellent communication skills and take pride in providing outstanding after-sales support. Role Process customer orders accurately … where required Proactively notify customers of any delays and provide regular updates Chase suppliers and couriers to monitor and expedite deliveries Prepare and dispatch customer orders, ensuring all documentation is completed correctly Check supplier invoices against purchase orders and delivery records, resolving any discrepancies Provide excellent after-sales care ...

seeking a talented and versatile Game Developer to join our growing co-dev team. In this role, you will draw upon your broad technical experience to help build high-quality game systems and features across a variety of projects. You will contribute to designing, implementing, and evolving gameplay, systems … ideal candidate is passionate about games, enjoys tackling a wide range of technical challenges, and has a track record of delivering great player and customer experiences across different areas of game development. WHAT YOU'LL DO: Feature Development: Implement, maintain, and collaborate on gameplay features, systems, and tools within ...

talented team. This senior leadership role sits at the heart of a fast‐moving, data‐driven technology business, where data underpins product development, customer experience, operational performance, and commercial decision‐making. As Director of Data, you’ll shape how the organisation uses insight and technology to scale effectively … creating an insight‐led culture and ensuring teams across the business can access trusted, actionable data at pace. Your remit will span the full customer journey, covering digital performance, acquisition analytics, channel optimisation, forecasting, experimentation, and supporting operational teams with improved decisioning and performance frameworks. A major part ...

talented team. This senior leadership role sits at the heart of a fast-moving, data-driven technology business, where data underpins product development, customer experience, operational performance, and commercial decision-making. As Director of Data, you'll shape how the organisation uses insight and technology to scale effectively … creating an insight-led culture and ensuring teams across the business can access trusted, actionable data at pace. Your remit will span the full customer journey, covering digital performance, acquisition analytics, channel optimisation, forecasting, experimentation, and supporting operational teams with improved decisioning and performance frameworks. A major part ...

business teams make it happen. From menus and pricing to ordering, payments, integrations and fulfilment, we build the tech that keeps our digital experience simple, reliable and ready for what’s next. If you’re curious, commercially minded, and love solving the messy problems behind great customer experiences … most important parts of our digital ecosystem. You’ll get under the skin of how our products work, how restaurants use them, how customers experience them, and how they drive commercial value. Then you’ll turn that insight into clear product direction, smart trade-offs and measurable outcomes. This ...

Acting as Apogees front-line representative, the Onsite Engineer will work with the wider Apogee Account and Support teams to deliver benchmark levels of customer satisfaction through delivery of all contractual service levels. Respond to and escalate customer service requests Mapping Desktop Print Queues and Troubleshooting Attend … working pattern for this role is Monday to Friday, 08:30 to 16:30. This is onsite 5 days per week. SKILLS AND EXPERIENCE REQUIRED Proven ability to deal with clients in a professional and courteous manner, both remotely and Ability to follow both verbal and written instructions ...

lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. SKILLS AND EXPERIENCE REQUIRED////////We would love to hear from you if you have experience … X++) Power Platform development API and integration development Azure DevOps, Git, or similar source control tools Microsoft Azure technologies Bonus points if you have experience with ERP or large-scale transformation programmes Microsoft Fabric Power BI Dual Write and Dynamics integrations SharePoint integrations Microsoft Entra ID Azure Function Apps ...

lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. SKILLS AND EXPERIENCE REQUIRED////////We would love to hear from you if you have experience … X++) Power Platform development API and integration development Azure DevOps, Git, or similar source control tools Microsoft Azure technologies Bonus points if you have experience with ERP or large-scale transformation programmes Microsoft Fabric Power BI Dual Write and Dynamics integrations SharePoint integrations Microsoft Entra ID Azure Function Apps ...