626 to 650 of 1,392 Customer Experience Jobs in the UK excluding London

your kind of place, keep reading. About this role In this role you will be responsible for the day-to-day management of your customer’s service operations and delivery. Ensuring process efficiencies are realised through continual service improvement and standardising best practice across the customer experience … Service Improvement initiatives are delivered in a timely manner. Job requirements Requires a relevant bachelor's degree or/at least 5 years of experience in managing large scale IT maintenance-related projects or in an existing service management function Significant experience with ITIL framework. ITIL v4 Foundation ...

Head of Customer Remediation - Edinburgh (hybrid 4 days a week) A major UK life and pensions business is building a new senior role to take ownership of remediation, risk events and complaints across a customer operation of around 50 to 60 people. It's a genuine build … Delivering a costed plan to reduce the service penalties incurred on complaints measures Strengthening controls and assurance in a regulated environment, with customer outcomes at the centre What we're looking for A controls, quality or risk background paired with a genuinely operational, get-it-done mindset A track ...

Director to join a company within the edtech space. The Role As an Account Director, you will play a pivotal role in growing the customer base, driving customer satisfaction, account expansion, managing risk, renewal and retention. You will be customers' main point of contact, responsible for cultivating strong … ensuring the successful adoption and utilisation of the company’s solutions in order to secure renewals, working with internal experts. About You Proven experience in account management within the learning technology industry. Able to demonstrate success in balancing revenue and retention targets while driving customer satisfaction and managing ...

Customer Care Manager page is loaded## Customer Care Managerlocations: Remote, United Kingdom, Scotlandtime type: Full timeposted on: Posted Todayjob requisition id: R51243**Omegro Business Unit:****Job Description:****Location:** Aberdeen (Hybrid)/UK (Remote)**Full Time:** 5 days/week**Pay:** £50,000 - £55,000 per annum depending … high-profile UK and international companies including Beam Suntory, Bacardi, Campari, William Grant & Sons, Whyte & Mackay, and Glenmorangie. With a strong commitment to customer satisfaction, quality and collaboration, we’re proud to be growing our company globally, whilst staying true to our Scottish roots and values.We understand that building ...

strong leader to act as a key technical voice in planning discussions with the CEO and senior leadership team. Someone who has hands-on experience scaling e-commerce platforms and a willingness to roll up your sleeves and support the team directly when needed. Key Responsibilities Technology Roadmap … culture of innovation, accountability, and continuous improvement. Attract, retain, and develop top technical talent. Cybersecurity & Compliance Implement and maintain robust security protocols to protect customer data, systems, and intellectual property. Ensure technology compliance with legal, financial, and data privacy regulations alongside the broader senior leadership team. Cross-Functional Collaboration ...

water, alongside highly accurate energy data collection services. About the Role The purpose of the role is to work across IMSERV's Customer Experience, Data and Intelligence, and Commercial departments, translating business challenges, customer needs and operational processes into clear and actionable requirements that teams can confidently … IMSERV's services for new and existing clients and prospects. A key part of the role will be working closely with operational, commercial and customer-facing teams to understand their requirements, identify dependencies and recognise where changes within one department may have an impact across other areas ...

impact and risk analysis is completed. You will seek to identify areas where improvement in systems and processes will lead to an improved customer experience and/or greater efficiency. You will be customer focused to ensure our customers get the best value out of our platforms … ensuring that they understand what the platforms can do and how it is best used ensuring they get the best possible customer outcome You will gather, analyse and validate business requirements and validate analysis completed by others You will seek to identify areas where improvement in systems and processes ...

including Lexis+ AI and Protege, our personalised AI assistant designed specifically for legal professionals. This is a newly created role where you'll combine customer insight, market intelligence and commercial strategy to influence how one of the world's leading legal technology companies wins in the market. … identify growth opportunities, shape go-to-market strategy, and align teams across product, sales, marketing and customer success to accelerate adoption of AI-powered legal solutions. Why This Role? Play a key role in the AI transformation of the legal industryShape the growth strategy for market-leading legal technology ...

Strategy & Architecture Team! Softcat is embarking on an ambitious period of technology and business transformation. As technology becomes increasingly central to our growth, customer experience and operational effectiveness, we are establishing a new Strategy & Architecture capability to help shape the next chapter of Softcat's technology journey. Success. … decisions Building a modern, scalable technology landscape Improving how technology enables business growth We'd love you to have: Significant Enterprise Architecture leadership experience. Experience establishing or maturing architecture practices. Experience defining architecture principles, governance and standards. Experience shaping technology strategy and roadmaps. Strong stakeholder management skills ...

Strategy & Architecture Team! Softcat is embarking on an ambitious period of technology and business transformation. As technology becomes increasingly central to our growth, customer experience and operational effectiveness, we are establishing a new Strategy & Architecture capability to help shape the next chapter of Softcat's technology journey. Success. … decisions Building a modern, scalable technology landscape Improving how technology enables business growth We'd love you to have: Significant Enterprise Architecture leadership experience. Experience establishing or maturing architecture practices. Experience defining architecture principles, governance and standards. Experience shaping technology strategy and roadmaps. Strong stakeholder management skills ...

Strategy & Architecture Team! Softcat is embarking on an ambitious period of technology and business transformation. As technology becomes increasingly central to our growth, customer experience and operational effectiveness, we are establishing a new Strategy & Architecture capability to help shape the next chapter of Softcat's technology journey. Success. … decisions Building a modern, scalable technology landscape Improving how technology enables business growth We'd love you to have: Significant Enterprise Architecture leadership experience. Experience establishing or maturing architecture practices. Experience defining architecture principles, governance and standards. Experience shaping technology strategy and roadmaps. Strong stakeholder management skills ...

summary: The Senior Service Solutions Analyst partners with Sales, Solution Consultants, and Professional Services Delivery to scope, shape, and position services offerings that accelerate customer outcomes and drive services bookings. This role translates customer requirements into clear solution approaches, effort estimates, and high-quality Statements of Work (SOWs … what is sold and what is delivered. The Senior Service Solutions Analyst is a hands‐on individual contributor who brings strong analytical skills, consultative customer engagement, and practical delivery knowledge to support complex enterprise opportunities. Reporting to the Senior Manager, Service Sales Organization, this role collaborates closely with Sales ...

product development lifecycle. Salary: Up to 74.53 per hour PAYE Marketing Director Role: Plan and deliver Storefront activity to improve sales, margin and customer satisfaction. Manage onboarding, performance and compliance to maintain Store Front standards. Optimise product listings, descriptions and taxonomy to improve discoverability and client uptake. Develop … implement pricing and promotional strategies to maximise sales and margin. Lead cross-functional projects to improve listing quality, customer experience and fulfilment efficiency. Collaborate with marketing to plan and execute launches, campaigns and promotional calendars. Your Background : Hold a degree in Business, Commerce, Economics or a related discipline ...

suited to you if... You have a strong background in Electrical Engineering, Embedded Systems, Vehicle Electronics or a related engineering discipline. You have experience working with telematics hardware, IoT devices or connected vehicle technologies. You have knowledge of communication protocols such as CAN, MQTT, Modbus or similar technologies. … strong problem solver with experience diagnosing technical issues and identifying effective solutions. You can confidently analyse data and use insights to support engineering decisions and product improvements. You have experience working collaboratively with multidisciplinary engineering teams. You have an understanding of software development principles, embedded systems or firmware ...

Term Hire team. Support marketing activities by creating social media content, coordinating email campaigns, and promoting the company's products and services. Maintain accurate customer records, update the CRM system, and track lead and sales activity. Build strong working relationships with STH Controllers, ensuring all sales opportunities are identified … tracked, and converted wherever possible. Promote the full STH product and service offering, as well as wider Briggs Equipment solutions, to maximise customer awareness and sales potential. Identify and refer opportunities to other areas of the business, contributing to cross-functional growth. Conduct customer satisfaction calls following ...

design assurance, this is it. Why This Role Matters Design quality and assurance play a fundamental role in delivering reliable infrastructure and exceptional customer outcomes. This role will ensure the right frameworks, controls and capabilities are in place to support safe, compliant and efficient delivery while enabling the Design … function to evolve and scale for the future. Your leadership will directly influence quality, operational performance, customer experience and long-term business success. What You'll Do ✨ Lead and develop the Design Assurance function, setting priorities, standards and performance expectations. Own assurance frameworks, quality controls and governance processes ...

part of a fast-moving environment building defensible capabilities to keep Monzo and our customers safe. Our work has a direct impact on customer experience and the company’s bottom line by reducing fraud and scams in financial transactions. Our ML scientists work on problems spanning fraud detection … prevention, transaction monitoring for suspicious activity, customer risk assessment and operational tooling. What you’ll be working on A Lead Machine Learning Scientist is a technical individual contributor (IC) leadership role. You will be expected to leverage deep experience in developing and deploying advanced ML models ...

services. Reporting to the Senior Manager, Technology, you will ensure that IT services remain reliable, secure, and resilient while being aligned with business needs, customer expectations, and regulatory requirements. This is a fantastic opportunity for a service-focused technology professional to enhance IT service management practices, drive operational excellence … link between Technology, business stakeholders, Information Security, Operational Resilience teams, and third-party suppliers to deliver exceptional service outcomes and an outstanding customer experience. JOB DUTIES: Lead and continuously improve the IT Service Management framework, aligning it with business requirements, regulatory expectations, and industry best practices. Manage core ...

services. Reporting to the Senior Manager, Technology, you will ensure that IT services remain reliable, secure, and resilient while being aligned with business needs, customer expectations, and regulatory requirements. This is a fantastic opportunity for a service-focused technology professional to enhance IT service management practices, drive operational excellence … link between Technology, business stakeholders, Information Security, Operational Resilience teams, and third-party suppliers to deliver exceptional service outcomes and an outstanding customer experience. JOB DUTIES: Lead and continuously improve the IT Service Management framework, aligning it with business requirements, regulatory expectations, and industry best practices. Manage core ...

hackajob is partnering directly with JPMorganChase to hire for this role. JOB DESCRIPTION We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers … designers, technologists, and business experts to create customer-focused products and services. Align design and business goals by working closely with leadership across CX, Product leadership, and Marketing. Lead and support discovery, design, and delivery research through workshops, design sprints, and ideation sessions. Advocate for customer-centric design ...

delivery of consulting initiatives. Youll also manage, coach and develop a small number of staff, with a focus on managing employee performance Minimum requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing … role in a consulting environment is a must-have). Healthcare or Public sector experience . Responsible for owning the end-to-end product backlog and taking responsibility for story quality and maturity. Experience in shaping the approach taken in a range of phases of the software development ...

business stakeholders and SMEs to understand operational challenges. Translate programme research outputs into measurable business outcomes. Quantify commercial benefits including cost reduction, operational efficiency, customer experience, risk reduction, revenue generation and competitive advantage. Lead the development of executive-level commercial propositions and business cases that inform investment … commercial roadmap. Influence programme investment decisions through commercial insight and market intelligence. Represent Track 5 at executive and strategic governance forums where required. Knowledge, Experience and Qualifications Commercial Experience developing executive-level business cases and influencing strategic investment decisions. Demonstrated ability to shape commercial strategy for emerging technologies. ...

digital leader, you will shape the DTC strategy for JDE brands, set clear channel roles within the wider ecommerce landscape, and drive excellence across customer experience, conversion, CRM, content, trading, forecasting and operations. You will work closely with global teams to leverage shared capabilities, influence platform and technical … centric business model. You will lead a cross‐functional team to elevate the performance of the DTC websites, shaping impactful activation plans, improving the customer journey and optimising conversion, CRM, subscriptions and retention. Working closely with marketing, brand, global commercial and global DTC teams, you will ensure campaigns, content ...

stakeholders and third‐party suppliers, seeing how your technical expertise contributes to faster recovery, reduced downtime and more resilient services. Our Application Support approach: Customer and service focus – We prioritise work according to business impact, risk and the customer experience. Evidence‐led investigation – We use logs, payloads, traces … structures Support and delivery tooling – Runbooks, data‐flow mappings and recovery procedures Support and delivery tooling – Defect, release and problem management Essential experience Experience in Application Support, Integration Support or a similar technical role. Hands‐on experience supporting business‐critical production systems and integrated enterprise platforms. Strong ...

intranet software that connects over three million employees to leading global names like Levi's, Domino’s, Teva Pharmaceuticals, and Technicolor. Our team of customer-focused problem solvers are passionate about helping organizations to communicate better. We do this together by constantly working to improve every service and product … people are our most valuable assets. We are looking for a Solutions Engineer, who will work closely with our Sales team and collaborate with Customer Success to deliver exceptional customer experiences from first conversation through to long-term partnership. This is an exciting opportunity to influence business growth ...