26 to 50 of 177 Customer Retention Jobs in England

+ Bonus | Hybrid (London & South East) | FinTech Are you passionate about building long-term customer relationships rather than simply managing accounts? We're working with a fast-growing fintech business that's transforming the way recruitment companies access funding. Through a technology-led funding platform, they help recruitment agencies … improve cash flow, scale their businesses and operate with confidence. As they continue to grow, they're looking to appoint a Senior Customer Success Manager to take ownership of a portfolio of high-value clients, ensuring they maximise value from the partnership while driving long-term retention ...

Customer Success Lead (Up to £75,000) The Company My client is an innovative AI SaaS business operating within the PropTech sector. Its platform helps property managers, letting agents and residential operators automate many of the operational tasks that traditionally consume significant amounts of time, including customer communications … successful launch with a number of pilot customers, the business is entering an exciting growth phase and is looking for its first senior Customer Success hire to build and scale the function. Working closely with the founders and senior leadership team, you'll have the opportunity to shape ...

Client Services Executive , you will become a trusted partner to some of the UK's best-known retailers, managing and developing key customer relationships while ensuring clients maximise the value of our software and consultancy services. Working closely with Product, Delivery and Support teams, you will take ownership … portfolio of customer accounts, acting as their primary point of contact and advocate within Retail247. You'll play a key role in driving customer satisfaction, retention, growth and long-term success. This is an excellent opportunity for an experienced customer-facing professional with a background ...

will take full accountability for CRM data integrity, oversee the operational administration of deal pipelines, and directly support sales and customer retention functions by executing time-critical administrative tasks, managing client documentation, and coordinating meeting logistics. Role The Business Administrator will provide vital operational and administrative support … drive the company’s growth strategy. Operating within the Customer Success Team, this role acts as the central link connecting the Customer Relationship Team (responsible for growth and retention) and the Project Management Team (responsible for delivering post-sales services and solutions). This includes executing ...

Client Services Executive , you will become a trusted partner to some of the UK's best-known retailers, managing and developing key customer relationships while ensuring clients maximise the value of our software and consultancy services. Working closely with Product, Delivery and Support teams, you will take ownership … portfolio of customer accounts, acting as their primary point of contact and advocate within Retail247. You'll play a key role in driving customer satisfaction, retention, growth and long-term success. This is an excellent opportunity for an experienced customer-facing professional with a background ...

delivering IT solutions and managed services to businesses across the UK. We pride ourselves on building long-term relationships with our clients through exceptional customer service, technical expertise, and innovative Microsoft-based solutions. We are looking for a motivated and ambitious Graduate Trainee Customer Success & Account Manager … join our expanding team. This is an excellent opportunity for a graduate looking to build a long-term career in technology, customer success, and account management. The Role As a Graduate Trainee Customer Success & Account Manager , you will be responsible for developing and maintaining relationships with a portfolio ...

experienced Account Manager.The organisation supports customers across Microsoft Cloud, Managed Services and Professional Services and has built a strong reputation for long-term customer partnerships and service delivery.You will take ownership of an existing customer portfolio, focusing on retention, relationship development and commercial growth through cross … requires previous experience working within the IT channel. Candidates without channel experience will not be considered. Responsibilities Manage and develop a portfolio of existing customer accounts Build trusted relationships with key customer stakeholders Drive retention and long-term customer satisfaction Identify and convert cross-sell ...

experienced Account Manager. The organisation supports customers across Microsoft Cloud, Managed Services and Professional Services and has built a strong reputation for long-term customer partnerships and service delivery. You will take ownership of an existing customer portfolio, focusing on retention, relationship development and commercial growth … requires previous experience working within the IT channel. Candidates without channel experience will not be considered. Responsibilities Manage and develop a portfolio of existing customer accounts Build trusted relationships with key customer stakeholders Drive retention and long-term customer satisfaction Identify and convert cross-sell ...

offer real opportunities to learn, grow and shape your career. With roles spanning Commercial, Buying, Merchandising, Design and Supply Chain, through to Digital, Operations, Customer Experience, Marketing, and People and Transformation , you will work with brilliant colleagues and directly shape how we serve our customers every day. From enabling … making shopping effortlessly convenient, championing trusted value and accelerating our strategy - Argos is an exciting place to build your future. Lead Analyst CRM Digital & Customer Analytics (C4) Location: London Farringdon - JJ Mack SSC In a nutshell: At Argos, data is one of the most important parts ...

business opportunities through prospecting (telesales and door knocking), networking, social media and referrals. • Build and manage a healthy sales pipeline using CRM. • Identify customer challenges and recommend appropriate IT, telecoms and document management solutions. • Conduct client meetings, presentations and product demonstrations. • Prepare quotations, proposals and tenders. • Negotiate contracts … including Managing Directors, IT Managers, Finance Directors and Operations Managers. • Work closely with technical and implementation teams to ensure smooth project delivery. • Manage existing customer accounts and identify opportunities for upselling and cross-selling. • Achieve and exceed monthly, quarterly and annual sales targets. • Maintain accurate sales forecasts and pipeline ...

share our ambition and make an impact? Then, this role may be for you. About the role Renewals & Retention : Drive high customer retention and renewal rates by closely managing your renewal pipeline and ensuring customers see ongoing value. Work closely with account teams to identify … ROI. Offer customized strategies and insights to help customers meet their specific business goals, in addition to discussing new, relevant products and solutions Drive Customer Value : Collaborate closely with different customer stakeholders to understand and link key workflows within their marketing operations to the business value Semrush drives. ...

technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business … role To provide a single point of communication and ownership to Customers and driving resolution across Service issues whilst providing a first-class customer service, identifying, and offering service improvement and the identification of revenue opportunities within the Customer base. An internally and externally facing role accountable ...

Director to join a company within the edtech space. The Role As an Account Director, you will play a pivotal role in growing the customer base, driving customer satisfaction, account expansion, managing risk, renewal and retention. You will be customers' main point of contact, responsible for cultivating strong … Proven experience in account management within the learning technology industry. Able to demonstrate success in balancing revenue and retention targets while driving customer satisfaction and managing risk and escalation with a matrix team. Customer‐centric with a passion for delivering exceptional customer experiences ...

responsibility for a multi‐million‐pound revenue operation, you will be the primary driver of growth, with a mandate to accelerate revenues through strong customer retention, product‐led innovation, and expansion into adjacent markets. A key part of this role will be embedding a commercially focused mindset … full P&L accountability for revenue growth, profitability, forecasting, pricing, cost management, and sustainable expansion across international markets. Deliver a balanced growth strategy across customer retention (c.95%+), new business acquisition, pricing optimisation, cross‐sell/upsell, and expansion into new customer segments, geographies, and adjacent ...

responsibility for a multi-million-pound revenue operation, you will be the primary driver of growth, with a mandate to accelerate revenues through strong customer retention, product-led innovation, and expansion into adjacent markets. A key part of this role will be embedding a commercially focused mindset … full P&L accountability for revenue growth, profitability, forecasting, pricing, cost management, and sustainable expansion across international markets. Delivering a balanced growth strategy across customer retention (c.95%+), new business acquisition, pricing optimisation, cross-sell/upsell, and expansion into new customer segments, geographies, and adjacent ...

responsibility for a multi-million-pound revenue operation, you will be the primary driver of growth, with a mandate to accelerate revenues through strong customer retention, product-led innovation, and expansion into adjacent markets. A key part of this role will be embedding a commercially focused mindset … full P&L accountability for revenue growth, profitability, forecasting, pricing, cost management, and sustainable expansion across international markets. • Delivering a balanced growth strategy across customer retention (c.95%+), new business acquisition, pricing optimisation, cross-sell/upsell, and expansion into new customer segments, geographies, and adjacent ...

Reed.ai is looking for a Reed.ai Customer Growth Manager to join their team in Holborn, London. About Us Reed.ai is an early-stage AI company on a mission to transform how people find work and how businesses find talent. We're at an exciting stage of growth, building … environments and want to play a key role in shaping the future of recruitment. Overview We're looking for a high-energy, commercially minded Customer Growth Manager to help scale Reed.ai's customer base and maximise platform engagement. Your mission will be to drive adoption, activation, retention ...

Europe & Rest of World fleet business unit. This senior leadership role focuses on turning AI and data into tangible business outcomes — driving growth, improving customer retention, optimising operations and enabling smarter decision‐making across the organisation. Responsibilities Lead AI & Data Strategy – Define and execute a clear … data strategy aligned to business priorities, with a focus on revenue growth, customer retention, operational efficiency and productivity. Identify, prioritise and build a portfolio of high‐impact AI and data initiatives. Deliver Business Impact – Own the end‐to‐end lifecycle of AI initiatives — from ideation and business ...

required Key Targets/KPIs Monthly new contract sales Recurring Monthly Revenue (RMR) growth Number of new contracts secured Quote-to-order conversion rate Customer retention within the region Required Experience Field-based sales experience within the fire & security industry Proven success selling service or maintenance contracts … Supportive, collaborative team culture Success Profile Builds a strong, active pipeline quickly Regularly secures competitor contract takeovers Delivers consistent monthly RMR growth Maintains exceptional customer retention across the region Equal Opportunities Statement As an equal opportunities employer, RangerFS is committed to the equal treatment of all current ...

Customer Success Manager (CSM) is a key role in ensuring that Voicescape customers are successful lifelong advocates of our software. Using excellent relationship building skills, the CSM creates strong and effective partnerships both with customers and internal stakeholders. They also ensure quality and timely delivery of projects and maintain … very high customer satisfaction and retention levels Client Details At Voicescape we help our customers connect with the communities they serve. We use data science, behavioural insights and digital technology to create positive customer engagement in the most efficient and effective way possible. Our solutions address ...

World fleet business unit. This is a senior leadership role focused on turning AI and data into tangible business outcomes — driving growth, improving customer retention, optimising operations and enabling smarter decision-making across the organisation.In this pivotal role you will sit at the intersection of business … delivering;Lead AI & Data StrategyDefine and execute a clear AI and data strategy aligned to business priorities, with a focus on revenue growth, customer retention, operational efficiency and productivity.Identify, prioritise and build a portfolio of high-impact AI and data initiatives.Deliver Business ImpactOwn ...

Business Analyst - CRM Transformation & Customer Experience Location: Manchester (Hybrid - 1 day per week in the office) Type: Permanent Salary: Competitive + Benefits The Opportunity An exciting opportunity has arisen for an experienced Business Analyst to join a growing organisation undergoing significant customer and digital transformation. You'll play … role in shaping and delivering CRM-led change initiatives, working across Sales, Marketing and Customer Service functions to improve customer journeys, optimise business processes, and drive technology-enabled transformation. The successful candidate will bring strong CRM implementation experience, exceptional stakeholder engagement skills, and a passion for continuous improvement ...

solve problems that nobody else can.Our mission is to elevate brand awareness and drive revenue growth through innovative marketing strategies that captivate audiences, foster customer loyalty and amplify the influence of our brand in the marketplace. 2) The role:We’re looking for a strategic and hands‐on Vice … channels. You’ll work closely with the executive team to translate business goals into high‐impact marketing initiatives that strengthen market position, accelerate customer acquisition, and deepen customer engagement.This is a highly visible leadership role for someone who thrives in a fast‐paced environment, combines creativity with commercial ...

growth. Scale what’s working. Build what’s next. Sensat is at an important & exciting stage of growth. We already have strong customer traction, a clear enterprise sales motion and around £5m+ in revenue. Our product is solving real problems for some of the world’s largest infrastructure organisations … taking what’s working, making it repeatable, and building the foundations for the next stage of growth. You’ll bring together Marketing, Sales and Customer Partnerships into one joined-up go-to-market function, ensuring every team is aligned around the customer, not departmental goals. You’ll strengthen ...

Customer Growth Director London | Customer Success | Reports to Chief Customer Officer Hybrid Working The Problem We're Solving A fast-growing data & CRM platform business helps companies unlock the value in their first-party data. Our Customer Growth System (CGS) turns messy data into actionable intelligence … alongside delivery, with a clean line between adoption and implementation Why This Role Matters This role directly moves net revenue retention, client retention, and adoption, and our ability to scale beyond our first vertical. You'll work closely with the Senior Leadership Team, including Technology ...