226 to 250 of 795 Customer Service Jobs in London

focus on root-cause analysis and preventative improvements.The successful candidate should possess a positive 'can-do' attitude and an intuitively high level of customer service in their approach. This will complement strong FIX, database (SQL, Sybase or Oracle), Linux, understanding of cloud-based technologies, Windows and Networking troubleshooting … standard for the team* Ability to confidently communicate at all stakeholder levels (technical, client, trader, executive team) and influence decision-making* Passionate about customer satisfaction and service excellence* Excellent organisational skills with the ability to prioritise under pressure* Disciplined approach towards Service Level Agreement adherence and minimising ...

focus on root-cause analysis and preventative improvements. The successful candidate should possess a positive ‘can-do’ attitude and an intuitively high level of customer service in their approach. This will complement strong FIX, database (SQL, Sybase or Oracle), Linux, understanding of cloud-based technologies, Windows and Networking … standard for the team Ability to confidently communicate at all stakeholder levels (technical, client, trader, executive team) and influence decision-making Passionate about customer satisfaction and service excellence Excellent organisational skills with the ability to prioritise under pressure Disciplined approach towards Service Level Agreement adherence and minimising ...

value. As part of Genpact’s Microsoft Business Applications Practice, we deliver large-scale Microsoft Dynamics 365 transformation programs across Finance, Supply Chain, Sales, Customer Service, Field Service, Power Platform, Azure, Data, Analytics, and enterprise integration landscapes. Role Summary Genpact is seeking an experienced Onsite Lead Solution … Europe. The ideal candidate will have strong hands-on and leadership experience across Microsoft Dynamics 365 Finance, Supply Chain Management, and Customer Engagement , along with a strong understanding of the broader Microsoft Dynamics and Microsoft Cloud ecosystem including Power Platform, Dataverse, Azure Integration Services, Power BI, Microsoft Fabric ...

Analytics function, aligned closely with the UK Retail Office. This role plays a key part in delivering meaningful insight across broking performance, operational efficiency, customer outcomes, and customer experience, supporting performance improvement, Consumer Duty obligations, and ongoing change initiatives.Role Context The role sits within a central operations … provides a single view of operational performance across UK Retail. The successful candidate will work closely with Broking Operations, Sales, Proposition, Centres of Excellence, Customer Experience, and platform teams to ensure insight is accurate, actionable, and operationally relevant. Key Responsibilities • Deliver timely analysis on broking performance, productivity, handling activity ...

value. As part of Genpact’s Microsoft Business Applications Practice, we deliver large-scale Microsoft Dynamics 365 transformation programs across Finance, Supply Chain, Sales, Customer Service, Field Service, Power Platform, Azure, Data, Analytics, and enterprise integration landscapes. Role Summary Genpact is seeking an experienced Onsite Lead Solution … Europe. The ideal candidate will have strong hands-on and leadership experience across Microsoft Dynamics 365 Finance, Supply Chain Management, and Customer Engagement , along with a strong understanding of the broader Microsoft Dynamics and Microsoft Cloud ecosystem including Power Platform, Dataverse, Azure Integration Services, Power BI, Microsoft Fabric ...

Sales Support Coordinator to join their thriving team based in Chessington. As a key member of the team, you will be instrumental in enhancing customer relationships and ensuring seamless communication between customers, suppliers, and internal teams. What's in it for you? Contract Type: Permanent, Full time Working Pattern … plus BH, flexi-working and a chance to increase holiday days, pension and much more! Start Date: ASAP Your Key Responsibilities : Deliver high-quality customer service and proactively seek feedback. Handle customer inquiries through emails and phone calls. Create, manage, and distribute quotations to support the sales ...

Sales Support Coordinator to join their thriving team based in Chessington. As a key member of the team, you will be instrumental in enhancing customer relationships and ensuring seamless communication between customers, suppliers, and internal teams. What's in it for you? Contract Type: Permanent, Full time Working Pattern … plus BH, flexi-working and a chance to increase holiday days, pension and much more! Start Date: ASAP Your Key Responsibilities : Deliver high-quality customer service and proactively seek feedback. Handle customer inquiries through emails and phone calls. Create, manage, and distribute quotations to support the sales ...

professional looking to provide support in a thriving academy? We are currently looking to appoint an ICT Technician to provide an outstanding IT support service to the staff, students and trainee teachers at Harris Invictus Academy Croydon. Main Areas of Responsibility Your responsibilities will include: Providing high-quality technical … support, advice and guidance to staff, students and trainee teachers Ensuring that all incidents and service requests are logged appropriately Retaining ownership of all incident and service request tickets and ensuring staff are regularly updating, re-routing or escalating where necessary to achieve resolution. Identifying, implementing and documenting ...

focus on root-cause analysis and preventative improvements.The successful candidate should possess a positive 'can-do' attitude and an intuitively high level of customer service in their approach. This will complement strong FIX, database (SQL, Sybase or Oracle), Linux, understanding of cloud-based technologies, Windows and Networking troubleshooting … autonomously, setting the standard for the teamAbility to confidently communicate at all stakeholder levels (technical, client, trader, executive team) and influence decision-makingPassionate about customer satisfaction and service excellenceExcellent organisational skills with the ability to prioritise under pressureDisciplined approach towards Service Level Agreement adherence and minimising Mean ...

their ability to deliver the responsibilities of this role to an excellent standard) Bachelor’s degree, or equivalent professional experience. (E) Strong commitment to service delivery with experience in student or academic administration within higher education. (D) Excellent customer service and communication skills, with the ability … weeks) Workplace pension scheme. Company Sick Pay. Statutory maternity and paternity pay. Employee Assistance Programme (HA Wisdom Wellbeing) Virtual GP access (Livi) 'Speak Up Service' - confidential support service to report any workplace concerns Specialist physical and mental wellbeing support services with 24/7 confidential counselling support (Wisdom ...

will be responsible for ServiceNow architectural design, ensuring platform scalability, security, performance and alignment with best practices, whilst supporting internal ServiceNow implementations and multiple customer ServiceNow instances. They will act as a technical authority across the ServiceNow platform, demonstrate expertise with strong cross‐module architectural knowledge, governance, and stakeholder … leadership. Be a key part of our ServiceNow architecture team to ensure compliance, governance, and best practices Design, develop and implement service management solutions in ServiceNow platform Collaborate with stakeholders to gather requirements, solve complex business problems, and transform them into ServiceNow solutions Drive process definition, re-engineering, improvement ...

Monday to Friday.ResponsibilitiesAct as the onsite IT lead and trusted advisor for users and stakeholders.Proactively identify trends, recurring issues, and opportunities to improve service quality and user experience.Drive continual service improvement initiatives through process optimisation and operational efficiencies.Identify and implement automation opportunities using tools such as PowerShell, Power … platform where appropriate.Maintain accurate and comprehensive technical documentation and knowledge articles.Reduce recurring incidents through root cause analysis and preventative actions.Work closely with the wider service desk and engineering teams to improve customer outcomes.Continuously improve processes, standards, and ways of working within the support function.Demonstrate ownership, accountability ...

support to approximately 2,000 global users in accordance with business requirements;Participate in a rotational on-call schedule to provide weekend support;Manage service requests and incidents within defined service-level agreements, in line with documented internal runbooks;Provide first- and second-level support by triaging, diagnosing … resolving service issues;Collaborate with Level 2 and Level 3 internal teams, external partners, and vendors to resolve complex incidents;Provide end-to-end hardware support, including inventory management and equipment procurement as required;Develop and maintain knowledge base articles and runbooks related to support processes, system changes ...

take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed? As a Senior Customer Success Manager at the company, you'll take ownership of your own customers from the first week on, give consultative advice, scope and drive successful product … trials and drive customer engagement. You function as the crucial link between customers, Meta, Pinterest, Snapchat, and TikTok and our product development team. You get the seat in the cutting edge of the fast-paced online marketing industry, which allows you to learn super fast about growing and nurturing ...

growing business that delivers world class innovative solutions across the breadth of the Now Platform capability including Risk and Cyber, Core Business Service (GBS), Customer Service Management, IT (ITSM, ITOM, ITAM), Gen AI and developer capabilities. Leveraging our deep capabilities in Industry and Function, our ServiceNow solutions ...

operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco ...

Role Overview We're looking for a proactive and organised Sales & Operations Coordinator to join our growing team. This is a varied role combining customer service, sales, operations and project management, where you'll support prospective clients, improve business processes and help drive revenue growth across our consultancy … enjoy working in a fast-paced environment, building relationships and taking ownership of projects, we'd love to hear from you! Duties and Responsibilities: Customer Queries, Sales & Revenue Growth Act as the first point of contact for customer queries across phone, email, and live chat, treating every enquiry ...

team on an initial three-month contract. This is an excellent opportunity for someone who enjoys hands-on technical support, thrives in a customer-facing environment and has strong experience supporting Microsoft technologies across a modern enterprise estate. The Role You'll be responsible for delivering high-quality … line IT support, ensuring end users receive a first-class service while maintaining business-critical systems and devices. Responsibilities include: Providing onsite 1st and 2nd line technical support. Troubleshooting hardware, software and networking issues. Supporting Windows 10/11 and macOS devices. Administering Active Directory and Microsoft 365. Supporting ...

team on an initial three-month contract. This is an excellent opportunity for someone who enjoys hands-on technical support, thrives in a customer-facing environment and has strong experience supporting Microsoft technologies across a modern enterprise estate. The Role You'll be responsible for delivering high-quality … line IT support, ensuring end users receive a first-class service while maintaining business-critical systems and devices. Responsibilities include: Providing onsite 1st and 2nd line technical support. Troubleshooting hardware, software and networking issues. Supporting Windows 10/11 and macOS devices. Administering Active Directory and Microsoft 365. Supporting ...

assets. Implement and govern operational standards, SOPs/MOPs/EOPs, maintenance and change management frameworks, and KPIs (uptime, SLA, MTTR, energy, safety, staffing, customer experience) across all EMEA sites. Lead incident management, escalation, and RCA with timely, transparent customer communication; ensure business continuity and disaster recovery processes … maintained and tested; partner with the GNOC for 24x7 monitoring and service continuity. Champion the global safety program and ensure compliance with regulatory, environmental, H&S, and certification requirements (ISO, SOC, customer-specific) across the region. Own and optimize OpEx across the region. New Site Startup & Hiring – EMEA ...

network issues. Support and maintain automotive-specific systems, including Dealer Management Systems (DMS), OEM diagnostic platforms and connected vehicle technologies. Manage and resolve IT service desk tickets, prioritising issues appropriately and providing a high standard of customer service. Install, configure and maintain IT infrastructure, including: TCP/… user computing. Excellent troubleshooting and problem-solving skills. Ability to work independently while collaborating effectively with a wider IT team. Strong communication and customer service skills. Full UK driving licence and willingness to travel between sites. Desirable IT-related degree or equivalent professional experience. Experience supporting multiple geographically ...

Technical Support Agent/Customer Service Advisor– Automotive Systems Location: Denham (work from the office) Hours: Monday–Friday 7am–6pm, plus some Saturdays (shift system,hours splitted) Hourly Rate: £14.10 per hour (depending on experience) About the Role Our client is partnering with a leading windscreen replacement service … qualified vehicle technician. A general interest or basic understanding of vehicles is helpful, but your main focus will be providing technical and customer support via remote connection tools. Key Responsibilities Connect remotely to vehicles using specialist tooling to perform ADAS camera calibration Provide high-quality support to customers ...

Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft … enhancements and the shift towards AI-driven and agentic business solutions. You will be expected to assess emerging capabilities, guide their pragmatic adoption in customer solutions and ensure that delivery approaches remain aligned to modern, future-fit patterns. You will work closely with architects, product owners and stakeholders ...

Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft … enhancements and the shift towards AI-driven and agentic business solutions. You will be expected to assess emerging capabilities, guide their pragmatic adoption in customer solutions and ensure that delivery approaches remain aligned to modern, future-fit patterns. You will work closely with architects, product owners and stakeholders ...

point of contact for engineers, Project Managers, customers, and internal teams, helping to diagnose technical issues, coordinate information, and ensure projects and service activities are delivered efficiently and to a high standard. The Role As a Technical Support Engineer, your responsibilities will include: Acting as the first point … technical queries during installation, servicing, commissioning, and aftercare. Escalating complex technical issues to senior engineering teams where required. Supporting the planning and coordination of service activities. Maintaining accurate technical records, databases, and documentation. Reviewing service reports and technical information for accuracy and completeness. Supporting compliance and quality assurance ...