376 to 400 of 1,169 Customer Service Jobs in the UK

Line Support Engineer SALARY: £35,000 - £40,000 LOCATION: Bournemouth 2nd Line Support Engineer (Microsoft 365) Our client is a small, but growing, customer-focused Managed Service Provider looking to hire a 2nd Line Support Engineer to join their close-knit team. This is a hands-on role … practices (MFA, conditional access, basic compliance) Troubleshoot networking issues (DNS, DHCP, VPN, connectivity) Maintain clear documentation and contribute to knowledge base articles Deliver excellent customer service in line with a personable, client-first MSP approach Skills & Experience required for the role of 2nd Line Support Engineer ...

looking to secure a Huddersfield based IT Field Technician to own and undertake all activities that relate to the efficient running of the technical service in schools. There is a high degree of presentational, customer service and technical skill required, operating as the face of this service … growth led, on-site role where the right candidate will learn, develop & grow. Responsibilities Responsible for 1st/2nd Line support using service desk system (Freshdesk) and Remote Management and Monitoring system (Atera) Responsible for 1st/2nd Line support for offsite backup solution (Altaro and MBS), Responsible ...

respected for your knowledge. - Ensure own conduct maintains the orderly and transparent operation of financial markets. Leadership & Teamwork - Promote the adoption of Agile and Customer Centricity across the team Operational Effectiveness & Control: - Continuously monitor information from various sources to assess potential impacts and identify risks, necessary changes and business … ensure the achievement of high levels of quality, effective risk management and regulatory compliance. - Suggest ideas and contribute to implementing actions that will improve customer service, quality or the way teams and individuals work together. Required Skills/Experience The ideal candidate will have the following: - Experienced technology ...

onsite German + English Speaker - Must JD for the role: Essential Duties and Responsibilities Work as part of the Shift system on the IT Service Desk Receives and handles requests for service, following agreed procedures. 1st line support: troubleshooting of IT related problems Promptly allocates calls as appropriate. … Logs incidents and service requests and maintains relevant records: Identifies and classifies incident types and service interruptions Records incidents cataloging them by symptom and resolution Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution. Monitoring queues to ensure SLAs are maintained. Assigning the tickets ...

onsite German + English Speaker - Must JD for the role: Essential Duties and Responsibilities Work as part of the Shift system on the IT Service Desk Receives and handles requests for service, following agreed procedures. 1st line support: troubleshooting of IT related problems Promptly allocates calls as appropriate. … Logs incidents and service requests and maintains relevant records: Identifies and classifies incident types and service interruptions Records incidents cataloging them by symptom and resolution Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution. Monitoring queues to ensure SLAs are maintained. Assigning the tickets ...

onsite Spanish + Portuguese Speaker - Must JD for the role: Essential Duties and Responsibilities Work as part of the Shift system on the IT Service Desk Receives and handles requests for service, following agreed procedures. 1st line support: troubleshooting of IT related problems Promptly allocates calls as appropriate. … Logs incidents and service requests and maintains relevant records: Identifies and classifies incident types and service interruptions Records incidents cataloging them by symptom and resolution Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution. Monitoring queues to ensure SLAs are maintained. Assigning the tickets ...

About the Role We are seeking a skilled and customer-focused 2nd Line IT Support Engineer to provide advanced technical support across desktop, infrastructure, and network environments. This role focuses on resolving escalated issues from first-line support, maintaining system performance, and ensuring high levels of service delivery. … Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field Minimum 2–4+ years of experience in IT support or service desk environments Strong knowledge of Windows operating systems and end-user computing environments Experience with ticketing systems and IT service management processes Good ...

Temp | Hybrid | Westend | £14ph Our client, a fast-growing tech business, is looking for upbeat and customer-focused individuals to join their Customer Care team on an immediate temporary basis. This is a fantastic opportunity to join a fun, social and supportive team based in a brilliant Central … looking for a role with potential to go permanent. You’ll be supporting existing customers with product queries and troubleshooting, helping deliver a positive customer experience every step of the way. The Role Handling inbound customer calls and email queries from existing customers Supporting with troubleshooting and resolving ...

Outcomes First Group were officially certified as a ‘Great Place to Work’ for the sixth year running . Job Title: 2nd Line IT Service Desk Engineer (North London) Location: Travel across sites in North London Hours: 37.5 hours per week | Monday–Friday Salary: Up to £35,000 per annum … wider team of experienced engineers to assist with the company's progression. The post holder would be responsible for assisting, fixing and maintaining general service requests, incidents and problems and primarily based at one site in North London and with the intention to manage multiple sites across the area ...

Line Support Engineer SALARY: £35,000 - £40,000 LOCATION: Bournemouth 2nd Line Support Engineer (Microsoft 365) Our client is a small, but growing, customer-focused Managed Service Provider looking to hire a 2nd Line Support Engineer to join their close-knit team. This is a hands-on role … practices (MFA, conditional access, basic compliance) Troubleshoot networking issues (DNS, DHCP, VPN, connectivity) Maintain clear documentation and contribute to knowledge base articles Deliver excellent customer service in line with a personable, client-first MSP approach Skills & Experience required for the role of 2nd Line Support Engineer ...

Service Desk Team Lead Location: Ringwood, Hampshire Salary: £27k - £29k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role: We are looking for a Service Desk Team Lead to help us deliver outstanding service to our customers. You will be managing … incident and request lifecycle. Assist with operational Service Desk cover during busy periods. Identifying and reporting escalations and major incidents. Monitoring and reporting of service desk activity. Feeding in new and innovative ideas. Managing a team of Service Desk Technicians. Skills and Experience: To succeed in this ...

role where your professional growth and creativity are championed every step of the way. Opus is the UK’s largest independent Managed Service Provider, recently ranked as “World class” by the Best Companies to work for awards. Be a key player in our Technical Services team This … onsite IT Support Engineer role, and we are looking for a highly motivated and driven individual with an excellent customer service and support background. The role is 100% client focused, proactively supporting clients to ensure world class customer experience. Experience in varied IT environments is highly required ...

thinking business is looking to strengthen its engineering team with someone who takes ownership of their work, delivers consistently high standards, and values strong customer relationships. What You'll Get Basic salary up to £42,000 depending on experience Clearly defined local patch - no excessive travel 22 days holiday … development opportunities Employee recognition initiatives The Role Installation, servicing and maintenance of electronic security systems (CCTV, intruder alarms, access control) Deliver a professional and customer-focused service at all times Diagnose faults and carry out effective repairs Plan and manage your workload to maximise efficiency Complete accurate service ...

thinking business is looking to strengthen its engineering team with someone who takes ownership of their work, delivers consistently high standards, and values strong customer relationships. What You'll Get OTE up to 45,000 depending on experience Glasgow and surrounding areas 22 days holiday plus bank holidays Company … benefits platform Employee recognition initiatives The Role Installation, servicing and maintenance of electronic security systems (CCTV, intruder alarms, access control) Deliver a professional and customer-focused service at all times Diagnose faults and carry out effective repairs Plan and manage your workload to maximise efficiency Complete accurate service ...

thinking business is looking to strengthen its engineering team with someone who takes ownership of their work, delivers consistently high standards, and values strong customer relationships. What You'll Get OTE up to 45,000 depending on experience Birmingham and local areas 22 days holiday plus bank holidays Company … benefits platform Employee recognition initiatives The Role Installation, servicing and maintenance of electronic security systems (CCTV, intruder alarms, access control) Deliver a professional and customer-focused service at all times Diagnose faults and carry out effective repairs Plan and manage your workload to maximise efficiency Complete accurate service ...

thinking business is looking to strengthen its engineering team with someone who takes ownership of their work, delivers consistently high standards, and values strong customer relationships. What You'll Get OTE up to 45,000 depending on experience Clearly defined local patch - no excessive travel 22 days holiday plus … benefits platform Employee recognition initiatives The Role Installation, servicing and maintenance of electronic security systems (CCTV, intruder alarms, access control) Deliver a professional and customer-focused service at all times Diagnose faults and carry out effective repairs Plan and manage your workload to maximise efficiency Complete accurate service ...

network infrastructure; through monitoring, troubleshooting and change implementation using Industry Standard, Best Practices. The Network Operations Engineer III will ensure the ongoing operation of service to end users & customers by ensuring that service is operated within agreed service levels, and in alignment to agreed policies, processes … support issues Ability to support network faults, to conclusion in a multi vendor, multi-appliance infrastructure Work closely with other IT teams, vendors, and service providers to resolve incidents and service requests Day-to-day Technical Operations activities (including, but not limited to network and firewall troubleshooting, scripting ...

Service Desk Engineer - Preston Brook £40,000 PA IT department within a leading construction engineering business is seeking a highly proactive and analytical Service Desk Engineer to join them on a permanent basis. This is a stand-alone on-site IT role, working autonomously day-to-day, while … Systems, Active Directory, Office 365, and Microsoft Teams Understanding of anti-virus products, web gateway filtering, and networking concepts Strong communication, problem-solving, and customer service skills Ability to work under pressure and prioritize tasks effectively Please note; you must have a UK driver's license/ ...

Customer Success Manager (German and English Speaking) Location: Plymouth, Hybrid Job Type: Full-time Salary: £35,000 + Fantastic Benefits Join our dynamic Services team as a Customer Success Manager and play a pivotal role in delivering premium customer service aligned with our strategic goals. This … stakeholders. Manage and lead internal contract calls, client meetings, and review meetings, ensuring all parties are aligned and informed. Understand and confidently discuss client Service Level Agreements (SLAs), contracts, terms, and conditions, working closely with the Customer Delivery Manager. Act as an escalation point for the Customer ...

Company Description Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture. At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues … valued, challenged, and inspired! Job Description Supporting our e-fulfilment operation for a well-known recognised brand. The site will handle the movement of customer-specific products, including beers, wines and spirits, within a fast-paced warehouse environment. Reporting to the Stock andSystemsManager, this role willfacilitatein ...

seeking an experienced 1st/2nd Line IT Support Engineer to operate as an on-site (in-plant) engineer within one of our key customer environments. This is a hands-on, customer-facing role where you will act as the primary IT presence on-site, supporting daily operations … across a fast-paced distribution and office setting. You will work closely with end users, third-party vendors, and the central service desk to ensure smooth and efficient IT service delivery across three locations. Key Responsibilities User Support (1st/2nd Line) Deliver on-site IT support ...

within the connectivity and managed services sector, is hiring a 2nd Line IT Engineer to support and resolve complex technical issues across a growing customer base. This role offers the opportunity to work within a fast-paced MSP environment, supporting modern cloud technologies and contributing to continuous service improvement. What you’ll do Act as an escalation point for 1st Line Engineers, resolving 2nd Line incidents and service requests within agreed SLAs Provide support across Microsoft 365, Azure, and Intune environments Manage and remediate issues using RMM tools Diagnose and resolve networking issues including VPNs, firewalls ...

Hybrid | Central London | £14ph | Immediate Start Our client, an innovative tech business, is looking for upbeat and customer-focused individuals to join their Customer Care team on an immediate temporary basis. This is a fantastic opportunity to join a fun, social and supportive team in a brilliant Central … looking for a role with genuine temp-to-perm potential. You’ll be supporting existing customers with product queries and troubleshooting, delivering a positive customer experience every step of the way. The Role Handling inbound customer calls and email queries from existing customers Supporting customers with troubleshooting ...

prestigious university. This role is crucial for implementing and maturing a robust Change Enablement process, which is fundamental to the IT support service provided to staff, students, and associates. The ideal candidate will ensure that standardised methods and procedures, based on the ITIL best practice framework, are used … efficient and prompt handling of all changes to minimise the impact on service quality. Day-to-day of the role: Support the daily operation of the Change Enablement process, providing advice and guidance on Change Enablement and other ITIL-related aspects. Deputise for the Change Enablement Practice Manager, including ...

network infrastructure; through monitoring, troubleshooting and change implementation using Industry Standard, Best Practices. The Network Operations Engineer III will ensure the ongoing operation of service to end users & customers by ensuring that service is operated within agreed service levels, and in alignment to agreed policies, processes … support issues Ability to support network faults, to conclusion in a multi vendor, multi-appliance infrastructure Work closely with other IT teams, vendors, and service providers to resolve incidents and service requests Day-to-day Technical Operations activities (including, but not limited to network and firewall troubleshooting, scripting ...