526 to 550 of 1,172 Customer Service Jobs in the UK

Months Day rate: £209 inside IR35 Role Description: Reporting to the User Management Lead, this role is responsible for completing all assigned user access service requests raised by internal customers for both SAP and bespoke systems in line with corporate and regulatory requirements. The role will also be responsible … appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress. The ability to ensure that expectations are managed while delivering exceptional customer satisfaction are important factors in fulfilling the requirements for this role. The role plays a key part in driving and implementing change and supporting ...

execute strategies to achieve sales targets. Negotiate contracts and close deals to drive revenue. Market Research & Analysis Analyse market trends, competitor activities, and customer needs. Provide insights to inform product development and pricing strategies. Proposal Development Prepare and deliver compelling presentations and proposals. Collaborate with internal teams to create … various technologies and being able to use these skills to troubleshoot and deliver five star solutions that keep our clients happy is a must! Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability ...

responsible for providing first-level technical support to end users, ensuring timely resolution of IT-related issues and maintaining a high level of customer satisfaction. The role will suit someone who has +3 years of IT engineer experience. There may be opportunities for business travel within London … email, and ticketing system • Diagnose and troubleshoot technical problems following standard procedures • Escalate unresolved issues to second- or third-level support teams • Document incidents, service requests, and resolutions accurately IT Helpdesk Engineer – Ideal Candidate: • At least 3 years of IT engineer experience • Basic knowledge of operating systems (Windows) • Familiarity ...

office for training, team events etc. Key responsibilities Prompt Issue Resolution: Respond promptly to technical issues, troubleshoot, identify root causes, and provide effective solutions. Customer Communication: Communicate with customers via phone, email, or chat to understand issues and deliver guidance and solutions. Product Advice: Provide context-specific advice … customers experiencing problems with our products. Case Management: Follow published guidelines for case management, ensuring daily maintenance, updates, and prioritization to meet service level targets. Documentation: Maintain a comprehensive record of customer issues and resolutions, including clear problem statements, troubleshooting steps, and root cause analysis. Collaboration: Collaborate with ...

office for training, team events etc. Key responsibilities Prompt Issue Resolution: Respond promptly to technical issues, troubleshoot, identify root causes, and provide effective solutions. Customer Communication: Communicate with customers via phone, email, or chat to understand issues and deliver guidance and solutions. Product Advice: Provide context-specific advice … customers experiencing problems with our products. Case Management: Follow published guidelines for case management, ensuring daily maintenance, updates, and prioritization to meet service level targets. Documentation: Maintain a comprehensive record of customer issues and resolutions, including clear problem statements, troubleshooting steps, and root cause analysis. Collaboration: Collaborate with ...

support team. This is a hands-on, site-based role where you’ll provide deskside support for a wide range of IT incidents and service requests. Working in a fast-paced environment, you’ll play a key role in keeping users productive by resolving hardware and software issues quickly … with users, and being part of a collaborative IT team—this role is for you. Key responsibilities: Providing deskside support for IT incidents and service requests Diagnosing and resolving hardware and software issues across desktops, laptops, printers, and mobile devices Performing break-fix repairs and delivering quick, effective solutions ...

ensure that a high-quality work is delivered in agreed timelines. The main targets of this position are to develop aftersales activities and achieve Customer satisfaction. Your mission: Perform visit to customers for repair and detect qualified leads Promote Service contracts (extended warranty, annual maintenance, calibration) Maintenance … mechanical/electrical repairs Perform functional testing and electrical safety tests Perform paperwork for traceability of the repairs (Oracle, Agile) and for shipping documents (customer reports, delivery documents, customs clearance) Perform reprocessing of our Rental/Loan/Trial fleet of devices Assist with spare part warehouse inventory ...

client's business and people Build on existing strong relationships with key stakeholders and identify challenges that can be addressed through technology, service improvement, and transformation Manage all client objectives through to completion, keeping clients fully informed of progress Maintain comprehensive and accurate CRM records including notes, next steps … agreed and planned objectives across all clients, including feedback on client satisfaction. What We're Looking For Proven experience in account management or customer services, ideally within B2B or service based sectors A strong relationship focused mindset. This is not a new business or sales role Commercially astute ...

Fire & Security Engineer ( Service/Remedials) Location: North Somerset (all work within 45 mins- 1 hour of base) Salary: 38,000- 42,000 basic + OT 1.5x + on-call payments ( 1 in 8 , 185) Hours: Mon-Fri, 08:00-17:00 Contract: Permanent, Full-time Ideally candidate will … looking for a multi-disciplined Fire & Security Engineer (Grade 3) to join a growing business in North Somerset, Bristol . This is mainly service and remedial work role , with a strong focus on planned preventive maintenance (PPM) -no long-distance travel and no overnight stays . What ...

providing day-to-day technical support and troubleshooting for end-user computing devices, applications, and services. This role focuses on resolving incidents, addressing service requests, and ensuring seamless IT experience for end users across the organization. Key responsibilities: Provide hands-on support for desktops, laptops, mobile devices (smart phones … Telephony devices). · Troubleshoot issues related to operating systems (Windows 10/11), standard applications (MS Office, collaboration tools), and network connectivity. Manage incidents, service requests, and escalations through ITSM tools within agreed SLAs. · Support end users with hardware/software installations, configurations, and upgrades. Ensure compliance with security ...

collaboration Supporting a wide variety of AV software and hardware Comprehensive ability to troubleshoot a wide range of technology incidents and problems Using Service Desk software to effectively manage all support and service requests Taking complete ownership of and resolving all notified support and service issues, promptly … courteously, and professionally to agreed service levels (SLAs) Keeping end-users fully informed during and at resolution, leaving them assured that they are receiving the best attention Maintaining training and support function documentation Effectively communicating with internal customers with respect to support issues Maintaining an accurate inventory ...

collaboration Supporting a wide variety of AV software and hardware Comprehensive ability to troubleshoot a wide range of technology incidents and problems Using Service Desk software to effectively manage all support and service requests Taking complete ownership of and resolving all notified support and service issues, promptly … courteously, and professionally to agreed service levels (SLAs) Keeping end-users fully informed during and at resolution, leaving them assured that they are receiving the best attention Maintaining training and support function documentation Effectively communicating with internal customers with respect to support issues Maintaining an accurate inventory ...

Microsoft 365, SharePoint, and endpoint management solutions Assist with cloud administration, updates, and system improvements Coordinate workloads across engineers and support day-to-day service delivery Build strong client relationships and deliver excellent customer service Skills & Experience Experience in a 2nd line role within an MSP Strong ...

REMOTE SALARY – CIRCA £30k About the Role: Our client is an innovative software company specialising in accountancy solutions. They are passionate about delivering excellent customer experiences and continuously improving their applications through user feedback and smart technology. They are now looking for a motivated and technically minded individual … join their team in a customer-focused software support and AI knowledge role. The Role This position would suit someone with experience in application software support, customer support, or helpdesk environments who enjoys learning systems, solving problems, and helping users. You will work closely with customers ...

time. All tasks should be completed in line with company technical and quality standards and procedures as well as ensuring a high degree of customer satisfaction is provided. The role is Monday to Friday from 9.00am to 5.30pm standard working hours with the requirement for out-of-hours standby. … Overtime and standby are paid in line with company policy. Responsibilities/Accountability: To attend to all incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines Ensure assigned incidents are monitored, updated ...

time. All tasks should be completed in line with company technical and quality standards and procedures as well as ensuring a high degree of customer satisfaction is provided. The role is Monday to Friday from 9.00am to 5.30pm standard working hours with the requirement for out-of-hours standby. … Overtime and standby are paid in line with company policy. Responsibilities/Accountability: To attend to all incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines Ensure assigned incidents are monitored, updated ...

metrics (conversion rate, traffic, AOV) to identify growth opportunities Managing product uploads, site merchandising, and on-site content updates to ensure a high-performing customer journey Assisting with promotional campaigns and maintaining the digital trading calendar Collaborating with marketing to improve content and support conversion rate optimisation (CRO) Tracking … product performance and supporting stock planning to maximise availability of bestsellers Working cross-functionally with operations and customer service to ensure a seamless customer experience What we’re looking for 1–3 years’ experience in e-commerce, digital marketing, Shopify, or a similar CMS OR hands ...

metrics (conversion rate, traffic, AOV) to identify growth opportunities Managing product uploads, site merchandising, and on-site content updates to ensure a high-performing customer journey Assisting with promotional campaigns and maintaining the digital trading calendar Collaborating with marketing to improve content and support conversion rate optimisation (CRO) Tracking … product performance and supporting stock planning to maximise availability of bestsellers Working cross-functionally with operations and customer service to ensure a seamless customer experience What we’re looking for 1–3 years’ experience in e-commerce, digital marketing, Shopify, or a similar CMS OR hands ...

Role: Customer Support Advisor - Italian and Spanish speaking Industry: SaaS (Software Solutions) Location: Remote Salary: up to £35,000 basic salary + benefits Working for an internationally recognised brand within the hospitality and property management industry, our client provides end to end software solutions to manage complex businesses, right … from individual Air B&B property up to multi-site international hotel chains. We are currently looking for a Customer Support Advisor who'll assist our customers for the Iberia and Italy market. This is an important position focused on customer support. The team has exposure to work ...

client specialises in delivering tailored telecommunication services across the UK to clients of all sizes. Partnering with industry-leading vendors, they prioritize customer service by simplifying complex telecom concepts and providing clear solutions. Their offerings include connectivity, cloud services, hosted voice, and IT support, all designed to address … client challenges and deliver optimal value. Role Description The day to day role, will involve contract scrutiny, customer contact and ordering services as specified from the relevant suppliers via CRM system within agreed SLAs. The role will also involve the management and coordination of order workloads, progress reports ...

Description IT Support Temp (c5 Months)Norwich – Outskirts | On-siteI’m supporting a growing, international organisation looking for an IT Service Desk Analyst to provide interim support within a busy and collaborative IT team. This is a hands-on role focused on delivering day-to-day IT support across … phone, Teams and walk-ups Troubleshoot hardware, software and end-user issues across laptops, mobile devices and applications Monitor and manage tickets within a service desk system, ensuring SLAs and response times are met Set up and configure new user devices and accounts Work closely with wider IT teams ...

Support Temp (c5 Months)Norwich – Outskirts | On-siteI’m supporting a growing, international organisation looking for an IT Service Desk Analyst to provide interim support within a busy and collaborative IT team. This is a hands-on role focused on delivering day-to-day IT support across a multi … phone, Teams and walk-ups Troubleshoot hardware, software and end-user issues across laptops, mobile devices and applications Monitor and manage tickets within a service desk system, ensuring SLAs and response times are met Set up and configure new user devices and accounts Work closely with wider IT teams ...

Active Directory, and networking environments Troubleshoot hardware, software, and connectivity issues Collaborate with 1st and 3rd line teams Maintain documentation and deliver excellent customer service Requirements 3+ years IT support experience (incl. 2nd line) Strong knowledge of Windows, Microsoft 365, and basic networking Experience with Azure, ITSM tools ...

Directory & Group Policy Microsoft 365 administration Good understanding of networking fundamentals (TCP/IP, DNS, DHCP) Experience troubleshooting end-user hardware and peripherals Strong customer service and communication skills Ability to prioritise workload and manage multiple support requests Full UK driving licence and access to own vehicle ...

fully tested, documented, and successfully handed over to the operational support team. Close collaboration is required with the Central Team, Consortium members, and managed service providers to ensure all changes are effectively managed and deployed into live environments. This includes supporting the change management process and ensuring all relevant … committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people. Excellent customer service is something we strive for, for both our internal and external customers. Offering a comprehensive benefits package, there is something for everyone. To find ...