901 to 925 of 2,134 Customer Service Jobs in the UK

Membership & Tech Purchase About the role The Systems Analyst is a key member of the IT and Security Operations Team, responsible for delivering excellent customer service and maximising First Contact Resolution (FCR) across all IT and security-related support requests. Acting as the primary point of contact … colleagues, the role ensures incidents and service requests are resolved efficiently or triaged appropriately to the Digital Workplace Engineers (DWEs) and Security Engineer, maintaining high service standards and minimising disruption to business operations. Duties will include: - Support and monitor digital workplace technologies, including endpoint devices, Microsoft 365, Azure ...

Membership & Tech Purchase About the role The Systems Analyst is a key member of the IT and Security Operations Team, responsible for delivering excellent customer service and maximising First Contact Resolution (FCR) across all IT and security-related support requests. Acting as the primary point of contact … colleagues, the role ensures incidents and service requests are resolved efficiently or triaged appropriately to the Digital Workplace Engineers (DWEs) and Security Engineer, maintaining high service standards and minimising disruption to business operations. Duties will include: - Support and monitor digital workplace technologies, including endpoint devices, Microsoft 365, Azure ...

portfolio. This is a high-impact role where you'll define product strategy, own multi-year roadmaps, and deliver innovative solutions that enhance both customer and agent experiences. Working closely with the Head of Agent Experience, you'll bring together business, operational and technology teams to deliver meaningful change … scale, ensuring products remain aligned to customer needs, business priorities, and future growth ambitions. What You'll Be Doing as our Product Manager , you'll take ownership of the full product lifecycle, from defining the vision through to delivery and continuous improvement. Create and deliver a clear product vision ...

Role As a Business Central 2nd Line Support Consultant, you'll take ownership of more complex support issues, ensuring customers receive an excellent service while working alongside consultants, developers and the wider support team. Key Responsibilities Manage and resolve customer support queries via phone, email and customer … development team to coordinate testing and deployment of software fixes. Manage incidents in line with agreed SLAs. Prioritise workload effectively while maintaining excellent customer service. Contribute to internal knowledge sharing and continuous improvement initiatives. About You We're looking for someone who enjoys analysing problems, delivering excellent customer ...

established and growing organisation that is investing heavily in its technology function. As part of their continued expansion, they're seeking a proactive and customer-focused IT Support Analyst to join their team. This is an excellent opportunity to become a key member of a supportive IT department, where … resolutions Assisting with the maintenance and updating of desktop applications and network infrastructure Supporting system upgrades, deployments and rollout projects Working within agreed service levels and ensuring a high standard of customer service What we're looking for: Previous experience in an IT Support, Service Desk ...

seeking an experienced Helpdesk Administrator to join a busy Service Operations team within a growing facilities management and technical services business. This is a fast-paced role supporting the delivery of planned and reactive maintenance services across a portfolio of commercial and retail clients. The successful candidate will … clients, and ensuring jobs are progressed efficiently from initial instruction through to completion. This role would suit someone with previous experience within a Helpdesk, Service Desk, Facilities Management or Maintenance environment who is comfortable managing multiple priorities and providing excellent customer service. Key Responsibilities Act as the first ...

water quality tests, helping customers locate their water meters, or offering friendly advice, your daily work will make an immediate, positive impact. Main responsibilities: Customer Support: Attending customer appointments and carry out allocated work for them, responding to customer requests and offer general advice, water quality tests … hours support to the operational area. You'll need: Skills/Qualifications/Experience A valid driving licence A passion for delivering excellent customer service: supporting customers with their complaints or queries The ability to take initiative, work well under pressure and have a keen interest in problem ...

buses, nearly 400 Underground stations, around 300 rail stations (Overground, DLR, Elizabeth Line and suburban services), 4,000 Oyster Card outlets, seven customer service centres, and 24 river boat boarding points. Drawing on over 30 years of experience in urban public transport solutions, Indra will manage and evolve … processes, capture and remediate knowledge gaps, and ensure that Windows platform services can be assumed safely and sustainably. The role will work closely with customer stakeholders, incumbent supplier SMEs, service management functions, infrastructure teams, application support teams, security representatives and programme leadership. The emphasis is on controlled mobilisation ...

Service Delivery Manager Grade: 5.2 Pay: £42,740.88 Annually plus Veolia benefits Location: Camden Office, Alperton Central Depot, Marsh Road, Alperton Lane, Wembley, Middlesex, HA0 1ES Hours: Full time, 40 hours per week, Monday to Friday, 6:00am to 15:00pm. Working 1 in 4 weekends What … receive the relevant training. Ensure staff use the appropriate PPE, tools, systems and equipment. Review and analyse operation data to ensure an industry leading customer service is maintained whilst maximising contract performance. People management including welfare, performance, attendance, disciplines, grievances and training. Ensure the budget ...

Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet ...

commercial property sector, with its platform used by customers across more than 30 countries. You'll join their Delivery team, helping to coordinate customer software implementations and ensure projects remain organised and on track. You'll support projects from initial setup through to go-live, coordinating meetings, maintaining project … that actions don't get missed. We're open to existing Project Coordinators or Project Administrators, as well as people from administration, operations, customer service or customer success backgrounds looking to move into Project Management. Previous software or project experience would be beneficial but isn't essential. ...

Support Engineer to join their expanding team. This is an excellent opportunity for a proactive IT professional who enjoys troubleshooting technical issues, delivering exceptional customer service, and developing their skills within a supportive and forward-thinking business. You'll work with a diverse client base, providing both remote … organisational and time management skills, with the ability to prioritise workloads and meet deadlines. Experience producing clear, accurate technical documentation and user guidance. A customer-focused attitude with a genuine passion for delivering exceptional IT support. ...

testing and diagnostics to identify and resolve faults. Upgrade and expand network infrastructure to improve performance and reliability. Carry out preventative maintenance to minimise service interruptions. Fault Finding & Technical Support Diagnose and repair network faults and service outages. Participate in an on-call rota to provide emergency support. … Work closely with internal technical teams to resolve more complex issues. Maintain accurate records of installations, repairs and equipment replacements. Customer Installations Complete new customer installations for both wireless and FTTP broadband services. Ensure every installation is completed to the highest quality standards. Explain equipment and services clearly ...

Role At Vanaways, we're continually building and improving our own internal software systems to streamline business processes, automate manual tasks and enhance the customer journey. As part of the IT team, you'll have the opportunity to work alongside our Software Developers, gaining exposure to real software projects. … Closing Date Sunday, 16th August 2026 Start Date Tuesday, 1st September 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Analytical skills Logical Team working Creative Initiative Qualifications English GCSE, grade 4 and above (Essential) Maths GCSE, grade ...

time temporary position offering hybrid working arrangements and an immediate start. You will play a key role in supporting customers and internal stakeholders, ensuring service requests and maintenance issues are logged, monitored, and resolved efficiently. Your New RoleAs Helpdesk Administrator, you will be responsible for providing first-line administrative … support to customers and engineers, ensuring all service requests are managed effectively. Key responsibilities will include: Logging, updating and managing service requests through the helpdesk system Acting as the first point of contact for customer enquiries via telephone and email Allocating jobs and coordinating engineer attendance ...

Overview We are seeking a commercially driven Business Development Manager to manage an established portfolio of customer accounts whilst driving new business growth across its product divisions. The role offers an excellent blend of account management and business development, with responsibility for maintaining and growing existing OEM and manufacturing … customer relationships whilst identifying and developing new opportunities across a range of industrial sectors. The successful candidate will be based from the Birmingham office, working closely with internal teams and customers throughout the UK. Key Product Areas Supplying specialist solutions into OEM and manufacturing sectors including: Construction equipment manufacturers ...

long-standing reputation for excellence in specialist services. While deeply rooted in tradition, the organisation is actively investing in modernisation, digital platforms, and customer experience improvements to ensure it remains a leading provider in its field. Your Roles and Responsibilities Provide 1st and 2nd line support across business applications … resolution. Work with users to understand operational challenges and identify opportunities to improve processes and system usage. Coordinate with external software vendors and managed service providers to resolve issues and implement changes. Assist with application upgrades, testing activities, release validation and user communications. Create and maintain knowledge articles, support ...

active approach towards defect management resolutions as part of technical assurance activities. * Confidence in working with internal and cross capability teams alongside account and customer engagement. * Maintain a high degree of customer service for all support queries and adhere to all service management principles Skills required ...

This varied role combines sales support, customer onboarding, account management and partner relationship management. You will play a key part in supporting our growing sales team. This an exciting opportunity for someone who enjoys working in a fast-paced environment where they can genuinely make a difference. Role Support … sales team with day-to-day administration and customer enquiries Manage partner and merchant onboarding from initial contract through to successful deployment Send and manage DocuSign onboarding documentation for partners and merchants Process terminal, hardware and EPOS orders accurately and efficiently Ensure partners and merchants are correctly configured within ...

detail, good numerical skills and a willingness to learn. Previous administration experience is beneficial but not essential. The Role Supporting the administration of customer contracts Processing orders and service changes Assisting with billing and resolving customer queries Maintaining accurate records across internal systems Liaising with customers … skills Confident IT skills, including Microsoft Office Strong communication and organisational skills A positive, proactive attitude and willingness to learn Previous administration, office based customer service or billings experience would be an advantage Hours Monday to Friday, 9:00am - 5:30pm Hybrid working available following successful completion ...

work well under pressure Project management certification (e.g., PMP) is a plus Bachelor's degree in a relevant field Areas to Consider 1. Customer Service Enhancement Chatbots and Virtual Assistants : Deploy AI-driven chatbots to handle routine inquiries, provide 24/7 support, and reduce wait times. Sentiment … Analysis : Use AI to analyze customer feedback and sentiment from various channels to improve services. 2. Fraud Detection and Prevention Real-Time Monitoring : Implement AI algorithms to detect and flag unusual transactions in real-time. Predictive Analytics : Use machine learning models to predict potential fraud based on historical data ...

Service Desk Technical Consultant Milton Keynes/Hybrid £40,000 Are you an experienced IBM Power i (IBM i/AS400) Technical Consultant looking for your next challenge? Join our expert Service Desk team and support enterprise customers across finance, manufacturing and retail. You'll provide proactive monitoring … technical support for IBM i managed services customers Manage incidents through to resolution Support backups, HA, DR, patching and upgrades Proactively monitor and optimise customer environments Work closely with customers and internal technical teams to deliver exceptional service What we need from you: 4+ years' experience ...

Extech Cloud is a forward-thinking IT managed service provider (MSP) and Microsoft Solutions Partner based in Burgess Hill, West Sussex. Specialising in proactive IT support, cloud transformation, cybersecurity, and modern workplace solutions, Extech Cloud helps small to mid-sized businesses across the South of England streamline their operations … first approach. They focus on simplifying IT for their clients, enabling teams to collaborate effectively and securely from anywhere. With a strong emphasis on customer service, innovation, and continuous improvement, Extech Cloud positions itself as a trusted partner for businesses looking to grow through technology. About the role ...

office IT equipment • Ensure incidents and requests are managed through to resolution • Participate in an out-of-hours support rota Skills & Experience • Previous IT Service Desk or Desktop Support experience • Excellent customer service and communication skills • Strong Windows and macOS support experience • Microsoft 365, Active Directory … office-based during probation, with some hybrid flexibility available thereafter If you're passionate about technology, enjoy solving problems and thrive on delivering outstanding customer support, we'd love to hear from you. ...

experienced IT Support Engineer to join a busy on-site IT support team based in Central Blackpool. This is an excellent opportunity for a customer-focused IT professional who enjoys hands-on support work and thrives in a fast-paced environment. As an IT Support Engineer, you will provide … repairs on desktop and laptop equipment. Carry out IMAC activities (Installs, Moves, Adds and Changes). Manage and complete assigned support tickets within agreed service levels. Troubleshoot and resolve network connectivity issues. Install and configure network printers and end-user devices. Escalate complex incidents where appropriate and keep users ...