1,126 to 1,150 of 1,409 ITIL Jobs

performance Contribute to continuous improvement and share best practices Your profile At least 5 years of experience in PLM/Windchill support Familiar with ITIL best practices (ITIL certification being an advantage) Ability to understand and analyze code, investigate incidents, and propose solutions Experience with monitoring tools (Dynatrace, Zabbix ...

resilience, disaster recovery and business continuity Data platforms and integration architectures Familiarity with one or more of the following technology frameworks and best practices: ITIL COBIT NIST ISO 27001 Well-Architected Frameworks Cloud Adoption Frameworks Experience evaluating technology risks, technical debt and technology investment requirements. Solid understanding of core cybersecurity … control frameworks. Familiarity with cybersecurity frameworks and standards such as NIST CSF, CIS Critical Security Controls or ISO 2701. Industry-recognised certifications, such as: ITIL TOGAF COBIT CISSP CISM CCSP CRISC Experience working with private equity-backed businesses or large corporate organisations. Experience mentoring junior team members or supporting team ...

Job DescriptionThe Senior Infrastructure Engineer is responsible for designing, delivering, supporting and maintaining secure, resilient and supportable infrastructure solutions across AJ Bell’s technology estate.The role acts as a senior technical contributor within the Infrastructure ...

customer in an exciting and critical LAN/WAN environment. A key requirement of this role is to deliver technical service in a dynamic ITIL environment as well as incorporating Agile change delivery. Your Role and Responsibilities;Demonstrable experience of Windows Server based infrastructure at an enterprise levelDemonstrable experience … management including analysis and deploymentExcellent communications and organisational skills as well as the ability to work independently as well as in a teamExperience in ITIL ICT service delivery and SAFE Agile delivery of critical infrastructureExperience of working under pressure to meet deadlines while handling multiple prioritiesUnderstanding of the importance ...

acting as a professional service provider.Support and follow Incident, Request, Change and Problem Management procedures along-side other IT Services teams, aligned with the ITIL framework.Supporting, operating and managing the delivery of the operational platforms, hardware, operating systems and core technologies, including provision, documentation, maintenance etc.Assist with specific escalations from … operating systems (e.g. Windows 11, Windows Server).Virtualisation technologies (e.g. VMware or Hyper-V).An awareness of or willingness to learn:IT Service Management (ITIL)Switch & WiFi Deployment. Extreme Networks, XIQ Cloud.Security Solutions such as Checkpoint and Azure firewalls.Microsoft Exchange Online with Exchange SE hybrid on-prem.Microsoft Entra ...

Halo ITSM or similar tools for incident, request and asset management Problem-solving experience within a Service Desk environment that operates within an ITIL framework, ideally within a medium or large organisation where security, governance and established processes are important. ITIL Foundation, Microsoft Fundamentals certifications … Endpoint Administrator are desirable. You'll be supported to achieve ITIL Foundation and a Microsoft Fundamentals certification during probation and work towards MD-102 thereafter A continuous improvement mindset, enthusiasm for learning new technologies and an understanding that how we deliver solutions is just as important as the solution itself ...

ensure technology changes are visible, coordinated, and tracked.Help embed more proactive, intelligence-led support practices across global technology operations.ABOUT YOUYou bring strong knowledge of ITIL service management frameworks, with practical experience supporting incident, event, and problem management processes. ITIL v3 or v4 certification is preferred.You have experience in technology operations ...

multi-regional teams at scale. Proven track record leading large, geographically distributed teams across multiple countries and regions. Deep understanding of ITSM frameworks (ITIL) and IT governance practices (COBIT or equivalent). Strong experience managing budgets, headcount planning, and resource allocation at a global scale. Demonstrated ability to drive transformation … Preferred Master's degree in Computer Science, Information Technology, Engineering Management, or an MBA with a technology focus. CERTIFICATIONS IT Service Management & Governance — Preferred ITIL v4 Foundation — required; Managing Professional or Strategic Leader tracks highly valued. COBIT 2019 Foundation or Practitioner — IT governance and control framework knowledge. ISO 27001 Lead ...

This role is ideal for individuals with experience in Service Desk Analyst/Service Operations who are looking to grow their capabilities within an ITIL 4-aligned setting. Working as part of a dedicated service team, you will provide first-line technical support, ensure incidents and service requests are handled … interactions. Use and improve knowledge articles in Confluence. Support major incident communication and coordination. Contribute to service improvement initiatives. Work in alignment with ITIL 4 practices and ISO 20000 processes. Triaging/management of major incidents using the knowledge base. Essential Experience in a Service Desk Analyst position. Working knowledge ...

systems, security, and service delivery. Key Responsibilities Provide 1st and 2nd line IT support across incident, problem, change, and service request management (aligned to ITIL practices). Log, prioritise, troubleshoot, and resolve technical issues; escalate to third-party providers where required. Support and maintain Microsoft cloud technologies, including Microsoft … Desirable: Degree in Computer Science or related discipline (or equivalent experience). Microsoft 365 certifications (e.g., Fundamentals or Administrator). Knowledge of IT infrastructure, ITIL methodology, and information security practices. Salary & Benefits Salary up to £40,000 (depending on experience). Discretionary bonus (up to 15%). 28 days annual ...

roaming technician, you will provide flexible support to cover short-term absences, vacancies, and additional demand, ensuring the continued delivery of high-quality, ITIL-aligned IT services. MAIN AREAS OF RESPONSIBILITY Your responsibilities will include: Providing high-quality IT support, advice and guidance in line with ITIL and HarrisNet principles ...

issues, perform upgrades and install SSL certificates Basic working knowledge of SCOM and/or Azure Monitor Experience working with ServiceNow or a similar ITIL system Nice to have: Powershell Qualifications Microsoft Certified: Azure Database Administrator Associate or equivalent certification (preferred). ITIL Foundation certification (preferred). ...

skills* Experience working with developers, business analysts, and infrastructure support teams will be an asset.* Knowledge of automation and process improvement* Strong understanding of ITIL Incident Management, Problem Management and Change Management* Knowledge of Scripting, SQL and/or experience in programming languages such as Java and Python* Knowledge … project & development lifecycles (SDLC), agile methodology, and ITIL**Nice to Have Skills:*** Experience in FIS Quantum application* Experience in financial services industry, specifically in Capital Markets and Treasury* Experience with Big Data and NoSQL databases (Hadoop/HBase/Spark) and Spark SQL is a bonus* Familiarity with other programming ...

issues, perform upgrades and install SSL certificates Basic working knowledge of SCOM and/or Azure Monitor Experience working with ServiceNow or a similar ITIL system Nice to have: Powershell Qualifications Microsoft Certified: Azure Database Administrator Associate or equivalent certification (preferred). ITIL Foundation certification (preferred). 'This role requires ...

recommendations clearly.Build strong relationships across technical, project and operational teams.Continuous ImprovementIdentify opportunities to improve service transition and operational readiness processes.Support the adoption of ITIL best practices and wider Service Management initiatives.Review post-implementation outcomes and lessons learned.Use lessons learned to improve readiness approaches for future deployments.Essential Experience & Skills5+ years’ experience … Service Management (ITSM) and Service Transition.Strong understanding of ITIL principles and frameworks.Proven experience managing Operational Readiness and/or Service Transition activities.Excellent stakeholder management and communication skills.Experience working across infrastructure, cloud, application and support teams.Strong risk management and problem-solving capabilities.Ability to coordinate multiple projects, workstreams and competing priorities.Experience taking ...

reporting and engineering best practice. Develop and maintain operational procedures, known error documentation and technical knowledge repositories. Ensure engineering activities comply with SITA governance, ITIL processes, quality standards and airport safety requirements. Support Service Transition activities, technical assurance reviews and operational readiness assessments for new services. Supplier & Commercial Management Manage … within operational communications environments. Excellent analytical and fault diagnosis skills. Experience leading technical incident resolution, Problem Management and Root Cause Analysis. Working knowledge of ITIL Service Management processes. Experience managing technical suppliers and vendor escalations. Excellent stakeholder management and communication skills. Experience mentoring or providing technical leadership to engineering teams. ...

analysis, performance reporting and engineering best practice.Develop and maintain operational procedures, known error documentation and technical knowledge repositories.Ensure engineering activities comply with SITA governance, ITIL processes, quality standards and airport safety requirements.Support Service Transition activities, technical assurance reviews and operational readiness assessments for new services.Supplier & Commercial ManagementManage technical relationships with … troubleshooting IP networking within operational communications environments.Excellent analytical and fault diagnosis skills.Experience leading technical incident resolution, Problem Management and Root Cause Analysis.Working knowledge of ITIL Service Management processes.Experience managing technical suppliers and vendor escalations.Excellent stakeholder management and communication skills.Experience mentoring or providing technical leadership to engineering teams.Ability to obtain ...

prioritise multiple workloads effectively. Customer-focused approach with a commitment to service excellence. Desirable Experience working within a complex enterprise IT environment. Understanding of ITIL principles and best practices. Experience supporting multi-vendor hardware and software environments. Experience handling escalations and resolving complex user issues. Qualifications The following qualifications … desirable: ITIL Foundation CompTIA A+ Microsoft Windows and Microsoft 365 certifications What We're Looking For The successful candidate will be: Highly organised and detail-oriented. Approachable and professional when dealing with users at all levels. A proactive self-starter who takes ownership of issues. A strong team player ...

prioritise multiple workloads effectively. Customer-focused approach with a commitment to service excellence. Desirable Experience working within a complex enterprise IT environment. Understanding of ITIL principles and best practices. Experience supporting multi-vendor hardware and software environments. Experience handling escalations and resolving complex user issues. Qualifications The following qualifications … desirable: ITIL Foundation CompTIA A+ Microsoft Windows and Microsoft 365 certifications What We're Looking For The successful candidate will be: Highly organised and detail-oriented. Approachable and professional when dealing with users at all levels. A proactive self-starter who takes ownership of issues. A strong team player ...

prioritise multiple workloads effectively. Customer-focused approach with a commitment to service excellence. Desirable Experience working within a complex enterprise IT environment. Understanding of ITIL principles and best practices. Experience supporting multi-vendor hardware and software environments. Experience handling escalations and resolving complex user issues. Qualifications The following qualifications … desirable: ITIL Foundation CompTIA A+ Microsoft Windows and Microsoft 365 certifications What We're Looking For The successful candidate will be: Highly organised and detail-oriented. Approachable and professional when dealing with users at all levels. A proactive self-starter who takes ownership of issues. A strong team player ...

automation principles. Qualifications Essential Educated to Master's level or equivalent experience in digital systems management or data analytics. Foundation level qualification in ITIL or equivalent service management framework. Proficient user of Microsoft 365, Power Bl, and data tools. Desirable Formal project management qualification (e.g. PRINCE2 or Agile). Advanced … certification in ITIL or digital systems administration. Training in data analytics, Power Platform, or CAFM systems. Other Essential Strong interpersonal and negotiation skills, with ability to influence at all levels. Commitment to continuous improvement and innovation. Ability to travel across Trust sites as required. Desirable Interest in emerging digital technologies ...

Req ID: 387728Competitive salary | UK and/or other European countries: Fully remote possibleAt NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our ...

teams, including Business Analysts, System Administrators and Testers, with strong people leadership and coaching skills. Deep expertise in change management and control frameworks (e.g. ITIL Change Management, ISO 20000, Agile/DevOps change practices), with the ability to tailor frameworks pragmatically to organisational needs. A formal change, IT service management … testing qualification (e.g. ITIL, ISTQB, PRINCE2 or Agile/Scrum certifications). A strong background in software and system testing practices and methodologies, with the ability to establish and enforce quality and testing standards across a testing function. Excellent stakeholder management skills, with a track record of building credibility ...

science or a related field. Project Management Certifications (PRINCE 2, SCRUM, AGILE PM etc.). Business Analysis certifications (PMI-BA). IT Service management (ITIL V4). EXPERIENCE (Essential): Understanding of R&D, sales and marketing, production workflows, objectives and challenges for global businesses selling physical & or digital products both … operational responsibility. Experience working in multi‐brand or multi‐region organisations. Experience of system integrations, APIs and data flows. Knowledge of IT governance (ITIL V4), security frameworks (ISO27001, NIST CSF 2.) and compliance requirements (PCI DSS). ATTRIBUTES (Essential): Strong communicator, able to engage confidently with both technical ...

experience supporting estimation, business cases, and opportunity qualification. Self-motivated, collaborative, and able to work across multiple opportunities and engagements simultaneously. Experience of Agile, ITIL, DevOps, or service management practices would be advantageous. Professional Qualifications (Desirable) ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist (CIS) ServiceNow Certified Application Developer … ServiceNow Certified Technical Architect (CTA) or Master Architect (desirable) ITIL Foundation or higher Agile Practitioner, Scrum Master, PRINCE2, or equivalent delivery qualification Why Join Methods? Opportunity to shape and lead high-profile ServiceNow opportunities across government and commercial sectors. Work alongside experienced consultants, architects, and digital transformation experts. Access ...