1,176 to 1,200 of 1,421 ITIL Jobs

compliance to all policies and procedures within the Technical and Support Services. All Support Service operations are to be governed by the ITIL service management standards. The development of an ITIL based service standards and the compliance thereto is a key element of the role. Contract Review: Review all deliverables … Centre technologies, terminology, and BAU support Extensive experience with telecommunications infrastructure cabling Experience supporting office and/or data centre environments Strong knowledge of ITIL processes , service measurement, and change management Experience producing financial and operational reports , including analysis Good understanding of industry processes, tools, systems, and partners Experience working ...

devices VPN connectivity User account and access-related issues Escalate complex technical issues to Level 2 or Level 3 support teams as required. Follow ITIL-based Incident, Request, and Problem Management processes. Maintain accurate documentation of incidents, root causes, resolutions, and ticket updates. Deliver a high level of customer service … written communication skills. Ability to work effectively in a fast-paced, customer-focused environment. Willingness to work in shifts, if required. Preferred Qualifications ITIL Foundation Certification or basic knowledge of ITIL processes. Experience supporting remote users and hybrid work environments. Exposure to Microsoft 365 administration and cloud-based services. ...

Commercial Change Management Telecommunications Domain Knowledge Preferred Qualifications: Bachelor's Degree in Telecommunications, Engineering, Computer Science, or equivalent. PMP, PRINCE2, MSP, or equivalent certification. ITIL Foundation or ITIL Managing Professional desirable. Prosci Change Management Certification desirable. Lean Six Sigma certification advantageous. Ideal Candidate Profile: A highly organized and influential leader ...

leading discovery or design workstreamsProven track record of directing functional design across multiple ServiceNow modules on large-scale enterprise implementationsDeep domain expertise in ITIL, enterprise service management, or industry-specific business processesProven ability to synthesize highly complex, ambiguous requirements into cohesive functional architectures and strategic roadmapsExpertise in defining documentation standards … multiple CIS) – highly regarded as validation of platform capability but not primary differentiatorUnderstanding of ServiceNow reporting, Performance Analytics, and advanced workflow automation capabilitiesCertified in ITIL Foundation or higher certificationsExperience managing project teams, formal performance management, or leading practice capability initiativesExperience working on Financial Services & Insurance (FSI) projects, or a willingness ...

leading discovery or design workstreamsProven track record of directing functional design across multiple ServiceNow modules on large-scale enterprise implementationsDeep domain expertise in ITIL, enterprise service management, or industry-specific business processesProven ability to synthesize highly complex, ambiguous requirements into cohesive functional architectures and strategic roadmapsExpertise in defining documentation standards … multiple CIS) – highly regarded as validation of platform capability but not primary differentiatorUnderstanding of ServiceNow reporting, Performance Analytics, and advanced workflow automation capabilitiesCertified in ITIL Foundation or higher certificationsExperience managing project teams, formal performance management, or leading practice capability initiativesExperience working on Financial Services & Insurance (FSI) projects, or a willingness ...

Location: Birmingham, UK; Bristol; Leeds, UK; Manchester, UK; Central, Overdale, Telford, UK; Cardiff, UK; Edinburgh, UK; Glasgow City, Glasgow, UKSalary: 45,544 - 49,523 per yearEmployment: FlexibleCategory: ITPosted: 2026-08-27Valid to: 2026-09 ...

Location: Birmingham, UK; Bristol; Leeds, UK; Manchester, UK; Central, Overdale, Telford, UK; Cardiff, UK; Edinburgh, UK; Glasgow City, Glasgow, UKSalary: 45,544 - 49,523 per yearEmployment: FlexibleCategory: ITPosted: 2026-08-27Valid to: 2026-09 ...

Location: Birmingham, UK; Bristol; Leeds, UK; Manchester, UK; Central, Overdale, Telford, UK; Cardiff, UK; Edinburgh, UK; Glasgow City, Glasgow, UKSalary: 45,544 - 49,523 per yearEmployment: FlexibleCategory: ITPosted: 2026-08-27Valid to: 2026-09 ...

Location: Birmingham, UK; Bristol; Leeds, UK; Manchester, UK; Central, Overdale, Telford, UK; Cardiff, UK; Edinburgh, UK; Glasgow City, Glasgow, UKSalary: 45,544 - 49,523 per yearEmployment: FlexibleCategory: ITPosted: 2026-08-27Valid to: 2026-09 ...

Location: Birmingham, UK; Bristol; Leeds, UK; Manchester, UK; Central, Overdale, Telford, UK; Cardiff, UK; Edinburgh, UK; Glasgow City, Glasgow, UKSalary: 45,544 - 49,523 per yearEmployment: FlexibleCategory: ITPosted: 2026-08-27Valid to: 2026-09 ...

Location: Birmingham, UK; Bristol; Leeds, UK; Manchester, UK; Central, Overdale, Telford, UK; Cardiff, UK; Edinburgh, UK; Glasgow City, Glasgow, UKSalary: 45,544 - 49,523 per yearEmployment: FlexibleCategory: ITPosted: 2026-08-27Valid to: 2026-09 ...

Location: Birmingham, UK; Bristol; Leeds, UK; Manchester, UK; Central, Overdale, Telford, UK; Cardiff, UK; Edinburgh, UK; Glasgow City, Glasgow, UKSalary: 45,544 - 49,523 per yearEmployment: FlexibleCategory: ITPosted: 2026-08-27Valid to: 2026-09 ...

leading discovery or design workstreamsProven track record of directing functional design across multiple ServiceNow modules on large-scale enterprise implementationDeep domain expertise in ITIL, enterprise service management, or industry-specific business processesProven ability to synthesize highly complex, ambiguous requirements into cohesive functional architectures and strategic roadmapsExpertise in defining documentation standards … multiple CIS) – highly regarded as validation of platform capability but not primary differentiatorUnderstanding of ServiceNow reporting, Performance Analytics, and advanced workflow automation capabilitiesCertified in ITIL Foundation or higher certificationsExperience managing project teams, formal performance management, or leading practice capability initiativesExperience working on Private sector projects, or a willingness to develop ...

leading discovery or design workstreamsProven track record of directing functional design across multiple ServiceNow modules on large-scale enterprise implementationsDeep domain expertise in ITIL, enterprise service management, or industry-specific business processesProven ability to synthesize highly complex, ambiguous requirements into cohesive functional architectures and strategic roadmapsExpertise in defining documentation standards … multiple CIS) – highly regarded as validation of platform capability but not primary differentiatorUnderstanding of ServiceNow reporting, Performance Analytics, and advanced workflow automation capabilitiesCertified in ITIL Foundation or higher certificationsExperience managing project teams, formal performance management, or leading practice capability initiativesExperience working on Government & Public Services (G&PS) projects ...

leading discovery or design workstreamsProven track record of directing functional design across multiple ServiceNow modules on large-scale enterprise implementationsDeep domain expertise in ITIL, enterprise service management, or industry-specific business processesProven ability to synthesize highly complex, ambiguous requirements into cohesive functional architectures and strategic roadmapsExpertise in defining documentation standards … multiple CIS) – highly regarded as validation of platform capability but not primary differentiatorUnderstanding of ServiceNow reporting, Performance Analytics, and advanced workflow automation capabilitiesCertified in ITIL Foundation or higher certificationsExperience managing project teams, formal performance management, or leading practice capability initiativesExperience working on Government & Public Services (G&PS) projects ...

leading discovery or design workstreamsProven track record of directing functional design across multiple ServiceNow modules on large-scale enterprise implementationsDeep domain expertise in ITIL, enterprise service management, or industry-specific business processesProven ability to synthesize highly complex, ambiguous requirements into cohesive functional architectures and strategic roadmapsExpertise in defining documentation standards … multiple CIS) – highly regarded as validation of platform capability but not primary differentiatorUnderstanding of ServiceNow reporting, Performance Analytics, and advanced workflow automation capabilitiesCertified in ITIL Foundation or higher certificationsExperience managing project teams, formal performance management, or leading practice capability initiativesExperience working on Government & Public Services (G&PS) projects ...

modules CE, Power Automate SQL/data querying, manufacturing, distribution or professional services background. Experience with Power Automate Service Management or ITIL experience Basic SQL or data querying knowledge Background in manufacturing, distribution, or professional services ITIL Apply today to join a business where technology, process improvement and user engagement ...

Support Analyst or in a similar role. Strong knowledge of computer systems, networks, and software applications. Excellent troubleshooting and problem-solving skills. Familiarity with ITIL best practices is a plus. Strong communication and interpersonal skills. Customer-focused with a commitment to providing high-quality support. Preferred Skills: Experience with helpdesk … applications. Excellent troubleshooting and problem-solving skills. Strong communication and interpersonal skills. Customer-focused with a commitment to providing high-quality support. Familiarity with ITIL best practices is a plus. Experience working within the NHS or similar healthcare environments. Desirable NHS Experience. Proven experience as an IT Support Analyst ...

Support provided by IT Technicians using the Group ITSM tool and following IT policies, processes, procedures, and standards as deployed in line with the ITIL framework. Leadership of a group of school-based IT technicians.To be the primary IT contact for the leadership teams in your assigned schools and associated … follow up actions. Conduct periodic appraisals of team members, setting objectives, identify areas for development and facilitate training. Implement and monitor the adoption of ITIL process with specific focus on Stakeholder, Incident, Change, Problem and Asset Management. Support and/or manage projects and initiatives as directed by the European ...

Analyst, or similar role.Strong working knowledge of ISO standards (ISO 20000, ISO 27001, ISO 9001).Experience supporting audits and maintaining evidence for compliance.Familiarity with ITIL and IT Service Management practices.Skilled in process mapping tools (Visio, Lucidchart, BPMN).Excellent communication skills, able to translate complex topics for diverse audiences.Desirable:ITIL Foundation ...

role. Strong working knowledge of ISO standards (ISO 20000, ISO 27001, ISO 9001). Experience supporting audits and maintaining evidence for compliance. Familiarity with ITIL and IT Service Management practices. Skilled in process mapping tools (Visio, Lucidchart, BPMN). Excellent communication skills, able to translate complex topics for diverse audiences. … Desirable: ITIL Foundation or above. ISO Lead Auditor or Implementer qualifications. Experience with defence, aerospace, or other highly regulated industries. Exposure to platforms such as ServiceNow, or Jira Service Management. Experience in continuous improvement (Lean, Six Sigma). By submitting an application to Saab UK you consent to undertaking workforce ...

allocation engines Dashboard and reporting tools: Power BI, Tableau, Grafana, or custom BI solutions for real-time cost visibility and executive dashboards Understanding of ITIL asset and configuration management, hardware lifecycle management, and capacity planning methodologies Familiarity with FinOps tooling: Apptio, CloudHealth/VMware Aria, Flexera One, ServiceNow ITOM/… Finance, Engineering, or related field; MBA or finance qualification desirable DESIRABLE/NICE TO HAVE FinOps Certified Professional or FinOps Certified Service Provider (FinOps.org) ITIL 4 certification or TBM (Technology Business Management) Council certification Experience with Apptio, ServiceNow ITFM, or Flexera for on-premises cost management Background in data centre ...

Job Description: Engineering Process Lead Location: Hampshire (onsite 5 days per week) Due to the nature of the work and the customers we support, the successful candidate must be eligible to meet UK Government and ...

this role. Previous applicants need not apply. The Asset, Quality and Contracts officer falls within the Digital Services Assurance department which follows the ITIL standards of Service Management, empowering technology, and process to ensure the users have the best possible experience and outcomes, both externally and internally for the staff … giving you the very best of good work life balance. Digital Assurance sits within the Digital Services directorate, which follows the ITIL standard of Service Management, empowering technology and process to ensure the customers have the best possible end result. You will be a senior technical influence in the Technical ...

Ensure all incidents and requests are processed within SLA and in line with customer expectations.Ensure problems are identified and managed in line with the ITIL framework.Identify and document technology risks and provide solutions to reduce, mitigate or transfer the risk. Produce and maintain process documentation, knowledge base articles … support for the resolution of issues within prescribed SLA’sGood working knowledge of Banking and Payment technologies include Faster Payments, BACS & SwiftWorking within an ITIL environmentWorking within an ISO27001 FrameworkDevelop and optimise service availability monitoring and alerting using SolarWindsWriting and executing SQL Queries, Stored Procedures, SSRS reportsConfiguration and integrations ...