1,201 to 1,225 of 1,424 ITIL Jobs

Job Description: Engineering Process Lead Location: Hampshire (onsite 5 days per week) Due to the nature of the work and the customers we support, the successful candidate must be eligible to meet UK Government and ...

this role. Previous applicants need not apply. The Asset, Quality and Contracts officer falls within the Digital Services Assurance department which follows the ITIL standards of Service Management, empowering technology, and process to ensure the users have the best possible experience and outcomes, both externally and internally for the staff … giving you the very best of good work life balance. Digital Assurance sits within the Digital Services directorate, which follows the ITIL standard of Service Management, empowering technology and process to ensure the customers have the best possible end result. You will be a senior technical influence in the Technical ...

Ensure all incidents and requests are processed within SLA and in line with customer expectations.Ensure problems are identified and managed in line with the ITIL framework.Identify and document technology risks and provide solutions to reduce, mitigate or transfer the risk. Produce and maintain process documentation, knowledge base articles … support for the resolution of issues within prescribed SLA’sGood working knowledge of Banking and Payment technologies include Faster Payments, BACS & SwiftWorking within an ITIL environmentWorking within an ISO27001 FrameworkDevelop and optimise service availability monitoring and alerting using SolarWindsWriting and executing SQL Queries, Stored Procedures, SSRS reportsConfiguration and integrations ...

including connectivity troubleshooting, along with exposure to Active Directory, DNS, DHCP or similar user management technologies. Knowledge of IT service management frameworks such as ITIL and an appreciation of cyber security best practices are also important.Additional experience with technologies such as VMware vSphere, Microsoft Exchange, Microsoft 365 administration, Cisco Meraki … Sophos Central, backup solutions or Linux environments would be advantageous but is not essential. Relevant certifications such as CompTIA A+, Microsoft certifications or ITIL Foundation would also be beneficial. What You'll Get in Return Salary around £38,000 (possibly some flexibility in this depending on your experience), performance related ...

User Computing), and common IT delivery models.Operational Proficiency: Demonstrated experience setting up and managing performance metrics (SLAs, KPIs) and leading formal service review meetings.Certification: ITIL Foundation certification (or equivalent) is highly desirable; deep understanding of IT Service Management processes (Incident, Problem, Change).Soft Skills: Exceptional communication, diplomatic negotiation, and conflict … resolve vendor disputes quickly and effectively, ensuring service restoration and holding vendors accountable to contractual obligations.IT Service Management (ITSM): Deep practical understanding of ITIL principles (Incident, Problem, and Change Management) as they relate to and are executed by third-party vendors.Stakeholder Communication: Ability to articulate complex vendor performance issues ...

successful in this role You'll bring substantial IT service delivery leadership experience, with strong knowledge of Major Incident Management, Problem Management and ITIL-aligned environments. You should be comfortable combining people leadership with client engagement, operational governance and commercial responsibility, while demonstrating the curiosity to challenge established approaches … within complex enterprise or managed-service environments. •Strong knowledge of Major Incident Management and Problem Management, including continual service improvement practices. •Good understanding of ITIL principles, service management frameworks and operational governance. •Proven people leadership experience, including coaching, performance management, resource planning and career development. •Excellent client and stakeholder management ...

Assess risks, impacts, and dependencies, prioritising changes based on business and regulatory requirements Ensure all changes are documented, communicated, and delivered in line with ITIL best practices Monitor change outcomes, including success rates, incidents, and post-implementation learnings Maintain a comprehensive view of all changes across client environments … constructive and professional manner Experience & Knowledge Essential: Proven experience in change management within IT, cloud, or managed services environments Strong understanding of ITIL change management processes Experience coordinating CAB meetings and managing approvals Knowledge of risk assessment, impact analysis, and governance frameworks Experience working within regulated environments (ideally financial services ...

ensuring issues are handled within SLA and coordinated across Product and Engineering teams. Maintain and evolve support standards, processes, and documentation in line with ITIL best practices. Support the Senior EDM Support Manager in all aspects of service delivery, including SLA performance, team capacity planning, financial tracking, and customer satisfaction. … proven support management or team lead responsibilities. Ability to remain calm and effective under pressure, including in high-priority or escalated scenarios. Understanding of ITIL principles and experience managing incidents, problems, and changes. Proven experience managing client relationships and delivering against support SLAs. Experience working in a technical product environment. ...

ensuring issues are handled within SLA and coordinated across Product and Engineering teams. Maintain and evolve support standards, processes, and documentation in line with ITIL best practices. Support the Senior EDM Support Manager in all aspects of service delivery, including SLA performance, team capacity planning, financial tracking, and customer satisfaction. … proven support management or team lead responsibilities. Ability to remain calm and effective under pressure, including in high-priority or escalated scenarios. Understanding of ITIL principles and experience managing incidents, problems, and changes. Proven experience managing client relationships and delivering against support SLAs. Experience working in a technical product environment. ...

eligible for the role * Active SC clearance is STRONGLY PREFERRED KEY EXPERIENCE: * Service Architecture/Service Design * IT Service Management (ITSM) and ITIL * Experience creating Service Design Packages (SDPs) * Service Operating Model design * ServiceNow or similar ITSM tools * Service Transition/transition into service * Creating and negotiating SLAs * Service management … teams to ensure services are successfully designed, approved and transitioned into operation. If you are an experienced Senior Service Architect with strong ITSM/ITIL experience and SC clearance, please send your latest CV for consideration. ...

eligible for the role * Active SC clearance is STRONGLY PREFERRED KEY EXPERIENCE: * Service Architecture/Service Design * IT Service Management (ITSM) and ITIL * Experience creating Service Design Packages (SDPs) * Service Operating Model design * ServiceNow or similar ITSM tools * Service Transition/transition into service * Creating and negotiating SLAs * Service management … teams to ensure services are successfully designed, approved and transitioned into operation. If you are an experienced Senior Service Architect with strong ITSM/ITIL experience and SC clearance, please send your latest CV for consideration. ...

Job Title: IT Service ManagerLocation: Bristol, GloucestershireCompensation: Competitive + BenefitsRole Type: Full time/Permanent Role ID: SF74843Shape the future of aviation technology while delivering services that keep critical operations runningAt Babcock, we’re working ...

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!OverviewTNS’s Technical Delivery team are highly skilled and committed Network ...

Audit function. Own the availability, performance, and resilience of production systems (on-prem, cloud, or hybrid), including incident, problem, and change management aligned to ITIL or equivalent frameworks. Own and maintain the technology Run the Bank (RTB) operational metrics, ensuring performance indicators are accurate, consistently reported, and aligned … contract. Strong understanding of IT service management frameworks and operational processes, including technology operations, business continuity, incident management, problem management and change management (ITIL). Minimum - ITIL Foundation Qualification Understanding of endpoint management, identity and access management (IAM), and security tooling appropriate to a regulated financial services environment. Knowledge ...

Line support teams, driving outstanding performance and ensuring Service Level Agreements (SLAs) are consistently met. Lead with technical expertise, implement best practices, and bring ITIL principles to life by designing and documenting cutting-edge infrastructure. What You’ll Do Inspire & Support the Team: Collaborate with the Service Desk Manager … highlight opportunities for improvement to management and service owners. Own the Big Issues: Lead critical support escalations with a problem-solving mindset and ITIL-driven strategies. Elevate Customer Experience: Drive exceptional service delivery through proactive communication and efficient incident resolution. What You Bring A deep understanding of IT Managed Services ...

Overview:We are building a modern Service Management capability combining ITIL 4, SRE, automation and operational governance to enable fast, reliable delivery.This role translates business and technical requirements into practical, end-to-end service designs, creating the models, documentation and readiness evidence needed to ensure services are supportable, resilient, secure … environment.Demonstrable experience creating Service Design Packages, service models, support models, process flows, operating procedures and governance documentation.ITIL 4 Foundation certification or a higher relevant ITIL 4 qualification with working knowledge of ITIL 4 practices, particularly Service Design, Service Configuration, Incident, Problem, Change Enablement, Release, Knowledge, Service Level and Continual Improvement.Experience ...

within Tech@BCG, you will own the end-to-end design, governance, and continual improvement of BCG's IT Service Catalogue in line with ITIL 4 best practice. You will define and drive the Service Catalogue Management process, setting the standards for how services are structured, described, priced, and requested … distributed network of catalog owners and providing the consultative direction needed to keep the catalogue consistent.What You'll BringITIL 4 Foundation certification required; ITIL 4 Specialist (Create, Deliver and Support) or ITIL 4 Managing Professional preferred — with demonstrated, hands-on experience owning Service Catalogue and/or Request Fulfillment processes ...

Experience in managing a wide variety of internal and external stakeholders and leading and influencing across multi-supplier and cloud-based environmentsStrong understanding of ITIL practices, particularly Incident, Problem and Service Reporting. Experience working with complex, always-on technology estates and third-party service providers. Demonstrated experience producing executive-grade … operational insight and reporting. Ability to engage confidently with Risk, Audit and Regulatory stakeholders. ITIL Foundation with further qualification in one or more relevant ITIL process. Working understanding of Agile Ceremonies and DevOps Techniques. Essential experience of working in a complex, pressurised production environment in the Banking industry ...

vendor environment on complex infrastructure advantageous. Demonstrable experience negotiating difficult situations to a successful conclusion. Previously worked within a Desk Side environment and understand ITIL best practice. ITIL Foundation Microsoft Office/Windows 10/365 Comptia A+ ECS Recruitment Group Ltd is acting as an Employment Agency in relation ...

vendor environment on complex infrastructure advantageous. Demonstrable experience negotiating difficult situations to a successful conclusion. Previously worked within a Desk Side environment and understand ITIL best practice. ITIL Foundation Microsoft Office/Windows 10/365 Comptia A+ ECS Recruitment Group Ltd is acting as an Employment Agency in relation ...

vendor environment on complex infrastructure advantageous. Demonstrable experience negotiating difficult situations to a successful conclusion. Previously worked within a Desk Side environment and understand ITIL best practice. ITIL Foundation Microsoft Office/Windows 10/365 Comptia A+ ECS Recruitment Group Ltd is acting as an Employment Agency in relation ...

vendor environment on complex infrastructure advantageous. Demonstrable experience negotiating difficult situations to a successful conclusion. Previously worked within a Desk Side environment and understand ITIL best practice. ITIL Foundation Microsoft Office/Windows 10/365 Comptia A+ ECS Recruitment Group Ltd is acting as an Employment Agency in relation ...

vendor environment on complex infrastructure advantageous. Demonstrable experience negotiating difficult situations to a successful conclusion. Previously worked within a Desk Side environment and understand ITIL best practice. ITIL Foundation Microsoft Office/Windows 10/365 Comptia A+ ECS Recruitment Group Ltd is acting as an Employment Agency in relation ...

resource as directed. Support and assist the IT Technical Services Specialists by undertaking routine server maintenance and housekeeping tasks when required. Supporting the departments ITIL processes, providing professional guidance in and execution of Incident, Request Fulfilment, Change, Release, Configuration, Problem, Performance, and Availability Management. Applying operating procedures for all systems … least one or more of the following: Microsoft Certified Technology Specialist (MCTS), Microsoft Certified IT Professional (MCITP), or Cisco Certified Network Associate (CCNA). ITIL Foundation Certificate. Evidence of continuing professional development. Desirable ITIL Practitioner qualification. Microsoft Certified Systems Engineer (MCSE), Certified Virtualisation Expert (CVE) or Citrix Certified Architect ...

technology teams. Strong reporting, documentation, and analytical skills. Excellent communication and stakeholder management abilities. Experience working within large-scale enterprise technology environments. Familiarity with ITIL change management principles and best practices. Preferred Qualifications ITIL Foundation or related Service Management certification. Experience supporting technology modernization or transformation programmes. Knowledge of risk ...