1,276 to 1,300 of 1,424 ITIL Jobs

both on premises and public cloudProficient in observability and monitoring tools and techniquesExperience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) frameworkAI skills/integration - familar with Co Pilot/LLM suite Strong communication skills (written and verbal) and strong client engagement skillsProven ability to translate ...

Qualifications, Accreditations, Education Essential Educated to Master's degree level in IT related subject or equivalent extensive senior management experience Information Technology Infrastructure Library (ITIL) Foundation level qualified Experience Essential Experience of management responsibilities e.g. staff, financial, delivery performance and implementing improvement plans Experience of working with conflicting, highly complex ...

stakeholders. A proactive mindset focused on service improvement, automation, and operational resilience. Desirable Experience Experience supporting investment management, wealth management, trading, or financial platforms. ITIL certification or strong ITIL working knowledge. Experience with monitoring and observability tools. Scripting or automation experience. Knowledge of operational resilience, disaster recovery, and security controls. ...

vendor environment on complex infrastructure advantageous. Demonstrable experience negotiating difficult situations to a successful conclusion. Previously worked within a Desk Side environment and understand ITIL best practice. Qualifications: ITIL Foundation Microsoft Office/Windows 10/365 Comptia A+ ...

services, technology or another complex environment. Demonstrate a strong record of improving services, leading multidisciplinary teams and managing senior customer relationships. Practical knowledge of ITIL (ideally ITIL 4). Confidence in analysing service KPIs, along with excellent communication, governance and influencing skills is essential. If you are an accomplished service ...

experience advantageous. Experience of multinational telecoms provision and support, including network infrastructure, WAN, LAN, mobile, telephony, data centres and cloud partners. Clear understanding of ITIL principles and Incident, Problem, Change and Release Management processes (ITIL Foundation preferred). Extensive experience of defining, supporting and managing the lifecycle of Network … maintain clear and focused thinking under high-pressure situations. Ability to keep updated on technology trends and solutions within the Network and Telecommunications arena. ITIL v3 Practitioner or ITIL 4 Managing Professional (or equivalent). We Are RS At RS, wearemaking amazing happen for a better world. As a global ...

where required Collaborating with wider technical teams to achieve successful outcomes Supporting users with advice, guidance and training on IT systems and equipment Following ITIL-based service management processes and best practices Maintaining accurate records and documentation within the service management platform What we’re looking for: Strong customer service … prioritise and manage multiple tasks effectively Strong troubleshooting and problem-solving skills A proactive attitude and willingness to take ownership of issues Desirable ITIL Foundation certification or knowledge of ITIL processes Experience working within an IT Service Management (ITSM) environment Inclusion We believe that diverse perspectives, experiences and backgrounds make ...

where required Collaborating with wider technical teams to achieve successful outcomes Supporting users with advice, guidance and training on IT systems and equipment Following ITIL-based service management processes and best practices Maintaining accurate records and documentation within the service management platform What we’re looking for: Strong customer service … prioritise and manage multiple tasks effectively Strong troubleshooting and problem-solving skills A proactive attitude and willingness to take ownership of issues Desirable ITIL Foundation certification or knowledge of ITIL processes Experience working within an IT Service Management (ITSM) environment Inclusion We believe that diverse perspectives, experiences and backgrounds make ...

where required Collaborating with wider technical teams to achieve successful outcomes Supporting users with advice, guidance and training on IT systems and equipment Following ITIL-based service management processes and best practices Maintaining accurate records and documentation within the service management platform What we’re looking for: Strong customer service … prioritise and manage multiple tasks effectively Strong troubleshooting and problem-solving skills A proactive attitude and willingness to take ownership of issues Desirable ITIL Foundation certification or knowledge of ITIL processes Experience working within an IT Service Management (ITSM) environment Inclusion We believe that diverse perspectives, experiences and backgrounds make ...

service performance, and support decision making.•Demonstrates structured problem solving and the ability to identify root causes and improvement opportunities.Service Management Expertise•Understanding of ITIL service lifecycle practices and service portfolio management.•Ability to assess service value, viability, and alignment with business objectives.•Skilled in developing business cases, cost models … continuous learning.Requirements:•Experience in service management, service development, or portfolio management within the IT sector.•Strong project management capability; PMP, PRINCE2, or equivalent preferred.•ITIL certification or demonstrated understanding of ITIL service lifecycle practices.•Technical understanding of networking and cybersecurity technologies.•Proven ability to influence, negotiate, and collaborate across global ...

performance, and support decision making. Demonstrates structured problem solving and the ability to identify root causes and improvement opportunities. Service Management Expertise Understanding of ITIL service lifecycle practices and service portfolio management. Ability to assess service value, viability, and alignment with business objectives. Skilled in developing business cases, cost models … learning. Requirements: Experience in service management, service development, or portfolio management within the IT sector. Strong project management capability; PMP, PRINCE2, or equivalent preferred. ITIL certification or demonstrated understanding of ITIL service lifecycle practices. Technical understanding of networking and cybersecurity technologies. Proven ability to influence, negotiate, and collaborate across global ...

working in mixed on-premises/cloud environments e.g., Azure/AWSWorking knowledge of information security threats and the best way to prevent themMinimum ITIL V3 Foundation certified and significant experience in ITIL aligned environmentsExcellent stakeholder management experienceHave a broad understanding of relevant technologies and the opportunities they provide ...

Line support teams, driving outstanding performance and ensuring Service Level Agreements (SLAs) are consistently met. Lead with technical expertise, implement best practices, and bring ITIL principles to life by designing and documenting cutting-edge infrastructure. What Youll Do Inspire & Support the Team: Collaborate with the Service Desk Manager to guide … highlight opportunities for improvement to management and service owners. Own the Big Issues: Lead critical support escalations with a problem-solving mindset and ITIL-driven strategies. Elevate Customer Experience: Drive exceptional service delivery through proactive communication and efficient incident resolution. What You Bring A deep understanding of IT Managed Services ...

models, training, and knowledge transfer activities are completed. Drive continuous improvement within Service Design and Transition processes. Monitor compliance with organisational standards, policies, and ITIL best practices. Required Skills & Experience 8-15 years of experience within IT Service Management, Service Design, or Service Transition roles. Strong experience managing service onboarding … transition activities. Proven knowledge of ITIL Service Design & Transition practices. Experience delivering operational readiness assessments and go-live approvals. Strong understanding of release management and service governance. Experience managing risks, dependencies, and stakeholder expectations. Excellent communication and relationship management skills. Ability to work across multiple teams in fast-paced ...

Science, Information Technology or a related discipline. Certifications such as CISSP, CCSP, CCSK, GIAC, CREST, Azure Security Engineer, AWS Certified Security – Specialty or equivalent. ITIL certification or experience working within an ITIL-based environment. How We Will Support You At Cynergy Bank, we believe people do their best work when ...

third-party suppliers, you will lead the delivery of technology initiatives while ensuring changes are introduced into production safely, efficiently and in line with ITIL best practice. The Role A significant focus of the role will be to develop and embed a robust Change Management capability . You will take … technology environment . You will have: Proven experience of setting up, running or transforming an IT Change Management function . Strong practical experience of ITIL Change Enablement and Service Transition. A background delivering technology projects and business change within financial services, banking or another highly regulated environment . Experience managing ...

risk assessments, Information Technology General Controls (ITGC) and cybersecurity controls. Familiarity with Information Security Frameworks (e.g., NIST, ISO 27000, CSA Cloud Control Matrix) and ITIL practicesExperience in AI adoption and AI risk managementAbility to articulate technical issues to non-IT stakeholders and business perspective to IT stakeholdersStrong communication, negotiation … abilities.Experience in IT risk management, compliance or audit, including control framework design & implementation.Professional IT certifications, e.g., CGEIT, CISA, CISM, CISSP, CCSP, COBIT, CRISC and ITIL would be advantageous.Experience with data analytics and GRC tools, including Tableau and Power BI, is a plus.Undergraduate or advanced degree in a technology disciplineAbout State ...

onsite.What you’ll be doing:Supporting and managing core infrastructure including servers, storage, networking, and operating systems.Managing incidents, problems, requests, and changes within an ITIL-aligned environment.Investigating and resolving technical issues, performing root cause analysis, and driving service improvements.Monitoring live services to ensure performance, availability, and resilience.Supporting project delivery, testing … systems, services, and processes.What you’ll bring:Experience in infrastructure support, systems administration, or technical operations.Strong Wintel experience.Excellent troubleshooting and problem-solving skills.Knowledge of ITIL-based service management practices.Experience working within structured operational environments.The ability to work independently and collaboratively within a technical team.Current DV Clearance.It would be great ...

line support to Europe IT Services, escalating to Group IT as required. • Manage major service incidents and problems through to resolution as directed. • ITIL process owner for Capacity and Performance; Availability; IT Service Continuity. • Provide technical escalation support and/or assist to IT colleagues in troubleshooting faults. • Support, guide … design solutions and resolve issues. • Flexibility to work in various locations when required. IT Support environment (3rd line support) ITSM tools and methodology ITIL practice and methodology IT Project Delivery IT ArchitectureMust be degree educated with an ITIL Foundation.Salary for this position will be up to 60K.The position will ...

experience (provisioning, deployment, maintenance) Basic networking knowledge and exposure to Active Directory/DNS/DHCP Understanding of cybersecurity best practices and familiarity with ITIL Excellent communication skills and a proactive, user-focused approach Desirable: Microsoft 365/ITIL Foundation, VMware, Exchange, Cisco Meraki, Sophos, backups or Linux. The package ...

ongoing management of the OpenShift environmentParticipating in requirements gathering and estimating effort for new enhancements and developments utilising OpenShiftManaging tickets in line with ITIL policies and proceduresCommunication with customersWorking alongside a team of experienced Java developers as well as other database and infrastructure support teams to deliver application support … customerQualifications5+ years of OpenShift experienceUK-basedSecurity Check (SC Clearance) desirable. SC Clearance eligible essentialExperience of working in an ITIL-based application support roleExcellent communication skillsAdditional InformationAt Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their well-being, professional growth, and financial stability.One ...

environments (CNI/National Grid advantageous). Test automation experience and AI-assisted test design exposure. Experience mentoring or technically leading small test teams. ITIL working experience. Multi-domain breadth across three or more of the twelve client domains. CERTIFICATIONS & QUALIFICATIONS ISTQB Foundation expected. ITIL desirable. Relevant network/cloud ...

running of a Data Centre environment. The SDM will lead and develop a team, ensure services are delivered against SLAs, and apply ITIL best practice across service and change management. The role covers full project life cycle management, financial and operational reporting, and hands-on knowledge of Data Centre technologies … developing a team within a Data Centre environment Ensuring service delivery meets contractual and SLA requirements Managing projects through the full life cycle Applying ITIL processes for service measurement and change management Producing financial and operational reports, including trend analysis Supporting telecommunications infrastructure cabling and Data Centre technologies Building strong ...

opportunity you've been looking for. Key Responsibilities Lead, mentor and develop the internal IT team Own service delivery, escalations and operational performance Drive ITIL best practice, service improvements and user satisfaction Manage third-party suppliers, partners and technology vendors Support project delivery and business technology initiatives … BYOD and remote access security policies Microsoft Purview Data Loss Prevention (DLP) Identity and Access Management Service Desk ownership IT Operations Management ITIL environments Supplier and vendor management Backup, Disaster Recovery and Business Continuity Cyber security governance and security policy management Microsoft Copilot Chat Microsoft Copilot for Microsoft 365 Microsoft ...

security teams, while working closely with global colleagues — including the U.S. team, offshore support teams, and external vendors — to deliver scalable solutions aligned with ITIL, CMDB, and ServiceNow best practices. The role serves as a key EMEA point of contact, owning projects from requirements through development, testing, deployment, documentation … team, offshore support teams, and external vendors to deliver consistent, scalable outcomes.Documentation and standards. Produce and maintain technical and process documentation, ensuring alignment with ITIL, CMDB, and ServiceNow best practices.Required QualificationsMinimum of 7 years of Service Now experience.Demonstrable hands-on experience implementing, configuring, and developing on the ServiceNow platform, including ...