1,301 to 1,325 of 1,431 ITIL Jobs

line support to Europe IT Services, escalating to Group IT as required. • Manage major service incidents and problems through to resolution as directed. • ITIL process owner for Capacity and Performance; Availability; IT Service Continuity. • Provide technical escalation support and/or assist to IT colleagues in troubleshooting faults. • Support, guide … design solutions and resolve issues. • Flexibility to work in various locations when required. IT Support environment (3rd line support) ITSM tools and methodology ITIL practice and methodology IT Project Delivery IT ArchitectureMust be degree educated with an ITIL Foundation.Salary for this position will be up to 60K.The position will ...

experience (provisioning, deployment, maintenance) Basic networking knowledge and exposure to Active Directory/DNS/DHCP Understanding of cybersecurity best practices and familiarity with ITIL Excellent communication skills and a proactive, user-focused approach Desirable: Microsoft 365/ITIL Foundation, VMware, Exchange, Cisco Meraki, Sophos, backups or Linux. The package ...

ongoing management of the OpenShift environmentParticipating in requirements gathering and estimating effort for new enhancements and developments utilising OpenShiftManaging tickets in line with ITIL policies and proceduresCommunication with customersWorking alongside a team of experienced Java developers as well as other database and infrastructure support teams to deliver application support … customerQualifications5+ years of OpenShift experienceUK-basedSecurity Check (SC Clearance) desirable. SC Clearance eligible essentialExperience of working in an ITIL-based application support roleExcellent communication skillsAdditional InformationAt Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their well-being, professional growth, and financial stability.One ...

environments (CNI/National Grid advantageous). Test automation experience and AI-assisted test design exposure. Experience mentoring or technically leading small test teams. ITIL working experience. Multi-domain breadth across three or more of the twelve client domains. CERTIFICATIONS & QUALIFICATIONS ISTQB Foundation expected. ITIL desirable. Relevant network/cloud ...

running of a Data Centre environment. The SDM will lead and develop a team, ensure services are delivered against SLAs, and apply ITIL best practice across service and change management. The role covers full project life cycle management, financial and operational reporting, and hands-on knowledge of Data Centre technologies … developing a team within a Data Centre environment Ensuring service delivery meets contractual and SLA requirements Managing projects through the full life cycle Applying ITIL processes for service measurement and change management Producing financial and operational reports, including trend analysis Supporting telecommunications infrastructure cabling and Data Centre technologies Building strong ...

opportunity you've been looking for. Key Responsibilities Lead, mentor and develop the internal IT team Own service delivery, escalations and operational performance Drive ITIL best practice, service improvements and user satisfaction Manage third-party suppliers, partners and technology vendors Support project delivery and business technology initiatives … BYOD and remote access security policies Microsoft Purview Data Loss Prevention (DLP) Identity and Access Management Service Desk ownership IT Operations Management ITIL environments Supplier and vendor management Backup, Disaster Recovery and Business Continuity Cyber security governance and security policy management Microsoft Copilot Chat Microsoft Copilot for Microsoft 365 Microsoft ...

security teams, while working closely with global colleagues — including the U.S. team, offshore support teams, and external vendors — to deliver scalable solutions aligned with ITIL, CMDB, and ServiceNow best practices. The role serves as a key EMEA point of contact, owning projects from requirements through development, testing, deployment, documentation … team, offshore support teams, and external vendors to deliver consistent, scalable outcomes.Documentation and standards. Produce and maintain technical and process documentation, ensuring alignment with ITIL, CMDB, and ServiceNow best practices.Required QualificationsMinimum of 7 years of Service Now experience.Demonstrable hands-on experience implementing, configuring, and developing on the ServiceNow platform, including ...

Responsibilities: Manage the SLaM Clinical Informatics Entity and NLP Service, ensuring policies are implemented effectively. Manage service operations, including maintenance of an ITIL-aligned service model. Line manage the service's technical developer and administrator. Lead engagement with senior clinicians and IoPPN academics to identify information extraction needs, assess feasibility … establishing how professional and administrative policies should be interpreted and implemented Responsible for managing service operations including development of a written service models to ITIL standards. Line management of the services technical developer and service administrator Initiate and lead discussions with senior clinicians in SLAM and IoPPN academics to identify ...

ability to deploy resources effectively. Knowledge of regulatory frameworks including GDPR, NIS, and NCSC policies. Familiarity with industry standards such as MITRE ATT&CK, ITIL, and cyber security best practices.Desirable Skills & CertificationsCISSP, CISM, or equivalent professional cybersecurity certification. Experience with Cloud Security (AWS, Azure). ITIL Foundation or similar service ...

meet the needs of its users and business stakeholders. This is a senior service management role requiring someone comfortable operating across live services, ITIL processes, suppliers, technical teams and senior stakeholders within a complex and highly secure environment. Key Responsibilities Own and continually develop the service definition, roadmap, backlog … complex technology environment Experience owning and improving live digital or technology services Strong understanding of the full service lifecycle Experience working within an ITIL environment, particularly Incident Management, Problem Management and Service Level Management Experience managing or overseeing third-party suppliers and managed service providers Strong operational management capability, including ...

Project Engineers with infrastructure upgrades, maintenance and renewals. Undertake equipment builds and installations as and when required. Ensure all activities are aligned with ITIL procedures. Any other ad hoc duties as and when required. Your previous experience: Experience with a service desk ticketing system If you have experience … Office 365 support experience Microsoft Exchange configuration and support experience Active Directory configuration and administration VMware support experience Citrix support experience Strong networking skills ITIL knowledge Essential Skills: Excellent communication skills Organisational skills Results driven with a proven track record of achieving Team player Self-motivated and proactive Ability ...

Deskside Support, Desktop Support or IT Support position. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Experience working within an ITIL-based support environment. Experience supporting Microsoft Windows and Microsoft 365 environments. The ability to prioritise workloads and manage multiple support requests effectively. A professional, organised … customer-focused approach. Desirable Qualifications ITIL Foundation. CompTIA A+. Microsoft Windows and Microsoft 365 certifications. What's on Offer? Salary up to £35,000. Opportunity to work in a dynamic technical support environment. Exposure to a broad range of technologies and infrastructure. Training and development opportunities. Supportive team culture with ...

Deskside Support, Desktop Support or IT Support position. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Experience working within an ITIL-based support environment. Experience supporting Microsoft Windows and Microsoft 365 environments. The ability to prioritise workloads and manage multiple support requests effectively. A professional, organised … customer-focused approach. Desirable Qualifications ITIL Foundation. CompTIA A+. Microsoft Windows and Microsoft 365 certifications. What's on Offer? Salary up to £35,000. Opportunity to work in a dynamic technical support environment. Exposure to a broad range of technologies and infrastructure. Training and development opportunities. Supportive team culture with ...

under pressure and with a calm demeanour, Ability to consistently deliver to deadlines while prioritising competing demands for time, Ability to understand and follow ITIL processes, notably incident and change management – raising changes and seeking approval, joining CAB calls, coordination of testers, Willingness to share information, improve documentation, and train … desirable) Palo Alto Networks Next-Generation Firewall Engineer (desirable) Experience with automation tooling - Ansible, Catalyst Centre, etc (desirable) Riverbed Certified Solutions Associate certification (desirable) ITIL Foundation (desirable) The ability to communicate fluently and confidently to a high standard in both written and verbal English (essential) Demonstrable competence and capability ...

delivering a better quality of service to the end users You'll have demonstrable experience of writing Service Design Packages aligned to the ITIL Framework with a strong understanding of all aspects of service management with the ability to deliver new services and products as well as improving existing offerings. … service operating model design The ability to write coherent and concise service documentation. Experience of creating and negotiation SLA's Service Management qualifications (eg ITIL, ISO20000) or relevant operational experience Knowledge of IT security standards Experience of using IT Service Management Toolsets, such as ServiceNow to use, create and maintain ...

Delivering complex, multi-stakeholder defence, aerospace or government contracts Strong P&L management experience and SLA/KPI-driven delivery background Working knowledge of ITIL/ITSM frameworks and MOD procurement/compliance environments Excellent stakeholder management skills, able to translate technical/operational complexity for senior audiences Nice … have Armed Forces background or NATO programme exposure PRINCE2, ITIL or PMP certification This is a rare opportunity to take genuine operational ownership within a high-profile defence account, with real influence over service transformation and customer growth strategy - not just BAU delivery. Reasonable Adjustments: Respect and equality are core ...

technical support team. You'll ideally have experience with: Managing or leading an IT Service Desk/IT Support team. Working within an ITIL/ITSM environment. Managing SLAs, KPIs and support performance. Implementing and improving Service Desk processes. Creating SOPs, documentation and knowledge bases. Incident and escalation management. Coaching … using data to drive improvements. Microsoft 365 and modern Microsoft technologies. ITSM platforms such as ServiceNow, HaloITSM, Freshservice, Jira Service Management or similar. An ITIL Foundation qualification would be advantageous, although relevant hands-on experience will be equally important. Why Consider the Role? This isn't simply a role focused ...

application-related incidents, problems, service requests, assignments, periodical tasks in a timely and efficient manner in line with Business requirements and in line with ITIL practices.Employ appropriate application maintenance, support and incident management processes and procedures to support and maintain IT applications, and to investigate and resolve IT application-related … Warehouse (desirable)Experience applying software release management techniques.Experience completing application testing.Demonstrable experience in a similar role in the financial services sector.Experience working in an ITIL aligned environment.Experience with an IT Service Management tool such as Service Now, JIRA or IVANTI.Other skills, competencies and attributes:Strong communication and interpersonal skills, with ...

operational escalations. Strong stakeholder management skills across technical and non-technical audiences. Experience managing third-party suppliers and outsourced service providers. Good understanding of ITIL Incident, Problem and Change Management processes. Excellent communication, organisational and decision-making skills. Desirable Experience within Financial Services or another regulated environment. Knowledge of Operational … Resilience, Business Continuity or Application Recovery. Experience with ServiceNow, Power BI and Microsoft 365. ITIL Foundation Certification or above. This is an excellent opportunity for an experienced service professional who thrives in fast-paced operational environments and enjoys taking ownership of critical incidents, supplier relationships and service recovery activities. What ...

operational escalations. Strong stakeholder management skills across technical and non-technical audiences. Experience managing third-party suppliers and outsourced service providers. Good understanding of ITIL Incident, Problem and Change Management processes. Excellent communication, organisational and decision-making skills. Desirable Experience within Financial Services or another regulated environment. Knowledge of Operational … Resilience, Business Continuity or Application Recovery. Experience with ServiceNow, Power BI and Microsoft 365. ITIL Foundation Certification or above. This is an excellent opportunity for an experienced service professional who thrives in fast-paced operational environments and enjoys taking ownership of critical incidents, supplier relationships and service recovery activities. What ...

Software Release Manager Software Release Manager - Agile Environment, Scrum, ITIL, Stakeholder Management, Azure Platform, ITSM Tools, ADO - Hybrid (Birmingham) - £55-60k + bens A Software Release Manager is urgently required by this UK market leader. The role carries full responsibility for the management of the day-to-day changes … Microsoft development environment including knowledge of Development and DevOps teams and associated technologies (ADO, Azure tools, SQL Server, .Net, C#, React, JavaScript etc) - ITIL accreditation and a good knowledge of ITSM tools A key part of the role involves working on a programme of incremental delivery to provide change ...

Change and Release Manager Change and Release Manager - Agile Environment, Scrum, ITIL, Stakeholder Management, Azure Platform, ITSM Tools, ADO - Hybrid (Birmingham) - £55-60k + bens A Change and Release Manager is urgently required by this UK market leader. The role carries full responsibility for the management … Microsoft development environment including knowledge of Development and DevOps teams and associated technologies (ADO, Azure tools, SQL Server, .Net, C#, React, JavaScript etc) - ITIL accreditation and a good knowledge of ITSM tools A key part of the role involves working on a programme of incremental delivery to provide change ...

assessment Operating cyber security tools and solutions Managing relationships with external vendors and MSSPs The following would be beneficial: Cloud security experience (AWS, Azure) ITIL Foundation or equivalent service management qualification CISSP, CISM or equivalent certifications are highly desirable. You'll need to hold or be eligible to obtain … Interested? Please apply below. SOC Manager, Cyber Security Operations Manager, Security Operations Centre, SOC, incident management, threat intelligence, security monitoring, MSSP, SIEM, CISSP, CISM, ITIL, AWS, Azure, Remote, Contract, Inside IR35 ...

coordinate end-to-end Service Transition activities. Lead services through operational readiness, go-live, Early Life Support and BAU handover. Define and embed effective ITIL service management processes. Coordinate activities across Engineering, DevOps, SRE, QAT, Delivery and Operations teams. Essential Experience Active NPPV3 and SC Clearance. Strong, recent Service Transition … experience. Experience leading services through development, operational readiness, go-live and BAU. Experience transitioning complex cloud-hosted services, ideally within AWS. Strong understanding of ITIL processes including Change, Release, SACM, Knowledge Management, Service Validation and Continual Service Improvement. Experience working with multidisciplinary teams including DevOps, SRE, Engineering, QAT and Operations. ...

operational users can seamlessly leverage the platform. You will work within a multi-disciplinary team, handling product configurations, testing system functionality, and managing operational ITIL processes. Key Responsibilities Product Configuration: Configure and manage data products using templating languages ( Handlebars.js/Moustache.js ) and layout markups ( Typst ). Product Onboarding: Collaborate with … Proficiency in using ServiceNow for Incident, Problem, and Change Management. Operational Mindset: Proven track record in application support, configuration, or technical ops within an ITIL-aligned environment. Stakeholder Engagement: Ability to gather user needs and communicate effectively across multi-disciplinary technical and non-technical teams. Why Apply? Great Work-Life ...