1,351 to 1,375 of 1,422 ITIL Jobs

networks, service desk and supportOversee day-to-day IT operations, ensuring reliable, secure and resilient servicesManage incident, problem and change processes in line with ITIL principlesMonitor and improve service performance, including SLAs, KPIs and customer satisfactionSupport business-critical platforms, including D365 and other core systemsManage third-party vendors and service … experience leading IT operations, infrastructure and service delivery teamsStrong knowledge of enterprise infrastructure, networks, servers, storage, virtualisation, backups, cloud services and systems administrationExperience with ITIL-aligned incident, problem and change managementStrong supplier, risk and budget management experienceExcellent communication, analytical and problem-solving skillsAbility to translate technical issues into practical business ...

certification, or progress towards CTA with demonstrable experience leading enterprise-scale ServiceNow solution architecture. ServiceNow Certified System Administrator (CSA) or equivalent practical experience. ITIL v4 Foundation or higher. Hold, or be eligible to obtain, UK Security Clearance (SC) It would be great if you had Experience working within secure … environments. Experience with MID Servers, Discovery, CMDB and Service Mapping. Experience with secure-by-design principles. Experience mentoring technical teams or leading architectural communities. ITIL v4 certification. Experience supporting pre-sales or technical consultancy activities. ServiceNow CTA certification ServiceNow Certified Implementation Specialist (CIS). If you’re interested in this ...

reliable L2/L3 support, maintaining configuration health, executing controlled changes, and ensuring compliance, performance, and stakeholder satisfaction under formal SLAs.Key Responsibilities:Service Operations (ITIL)Triage, troubleshoot, and resolve incidents and service requests (P1P4) across EC.Execute change requests for minor enhancements and fixes following change control.Drive problem management: root cause … Security administrationPosition Management and Event handlingData models, picklists, imports, and configuration workbooksStrong BAU/AMS experience:Incident, Service Request, Problem, and Change Management (ITIL)Test planning, regression testing, UAT support, and release readinessDocumentation excellence and audit traceabilityIntegration familiarity:Monitoring and triage for EC-centric interfaces; coordinate with middleware/integration ...

leading and effecting successful changeProven experience of resolving complex information issues and communicating these to staff at all levelsFull IT service lifecycle exposure (ITIL).Expert Knowledge of Relational Database Development using Microsoft SQL, T-SQL and SSISExpert Knowledge of Web Development using Microsoft .NET, HTML/CSS and JavaScriptDetailed knowledge … leading and effecting successful changeProven experience of resolving complex information issues and communicating these to staff at all levelsFull IT service lifecycle exposure (ITIL).Expert Knowledge of Relational Database Development using Microsoft SQL, T-SQL and SSISExpert Knowledge of Web Development using Microsoft .NET, HTML/CSS and JavaScriptDetailed knowledge ...

leading and effecting successful changeProven experience of resolving complex information issues and communicating these to staff at all levelsFull IT service lifecycle exposure (ITIL).Expert Knowledge of Relational Database Development using Microsoft SQL, T-SQL and SSISExpert Knowledge of Web Development using Microsoft .NET, HTML/CSS and JavaScriptDetailed knowledge … leading and effecting successful changeProven experience of resolving complex information issues and communicating these to staff at all levelsFull IT service lifecycle exposure (ITIL).Expert Knowledge of Relational Database Development using Microsoft SQL, T-SQL and SSISExpert Knowledge of Web Development using Microsoft .NET, HTML/CSS and JavaScriptDetailed knowledge ...

leading and effecting successful changeProven experience of resolving complex information issues and communicating these to staff at all levelsFull IT service lifecycle exposure (ITIL).Expert Knowledge of Relational Database Development using Microsoft SQL, T-SQL and SSISExpert Knowledge of Web Development using Microsoft .NET, HTML/CSS and JavaScriptDetailed knowledge … leading and effecting successful changeProven experience of resolving complex information issues and communicating these to staff at all levelsFull IT service lifecycle exposure (ITIL).Expert Knowledge of Relational Database Development using Microsoft SQL, T-SQL and SSISExpert Knowledge of Web Development using Microsoft .NET, HTML/CSS and JavaScriptDetailed knowledge ...

certification, or progress towards CTA with demonstrable experience leading enterprise-scale ServiceNow solution architecture. • ServiceNow Certified System Administrator (CSA) or equivalent practical experience. • ITIL v4 Foundation or higher. • Hold, or be eligible to obtain, UK Security Clearance (SC) It would be great if you had • Experience working within secure … environments. • Experience with MID Servers, Discovery, CMDB and Service Mapping. • Experience with secure-by-design principles. • Experience mentoring technical teams or leading architectural communities. • ITIL v4 certification. • Experience supporting pre-sales or technical consultancy activities. • ServiceNow CTA certification • ServiceNow Certified Implementation Specialist (CIS). If you're interested in this ...

including sign-off of end-to-end testing strategies and defect thresholds About You Proven experience in Service Transition/Service Management, aligned to ITIL (v3 or v4) and strong operational governance practices Demonstrated experience delivering transitions across complex programmes, portfolios, and multi-supplier environments Strong end-to-end operational … during releases or hypercare phases Background working within a Systems Integrator, consultancy, or large-scale outsourced environment Exposure to public sector or regulated environments ITIL certification or equivalent service management qualifications About Us FDM is an award-winning global leader in tech and business talent solutions, backed by more than ...

Account Manager must have:· Fluent Italian speaker· Experience in FinanceKnowledge of ITSM and ticketing tools such as ServiceNow, Remedy, JIRA ServiceDesk, etc Knowledge of ITIL processes or similar as regards to support incident lifecycles (L0-L3) etc. · Ability to develop collaborative relationships with customers, partners, and developers across the business … translate complex issues in an understandable, organized way· Knowledge of ITSM and ticketing tools such as ServiceNow, Remedy, JIRA ServiceDesk, etc.· Knowledge of ITIL processes· Broad knowledge and understanding of IT concepts and architecture· Minimum 5 years of experience in a support role dealing directly with clients having referenceable duties ...

third-party suppliers, managing performance, contracts, renewals, and service reviews.Identify opportunities to optimise costs while enhancing service quality and customer experience.Drive service maturity, championing ITIL best practices and continual improvement initiatives.Manage service risks, resilience planning, and regulatory requirements across your service portfolio.Provide clear service reporting and insights to senior leadership … Significant experience in IT Service Delivery or Service Management roles.Strong supplier and contract management expertise.Experience managing complex, multi-supplier service models.A solid understanding of ITIL principles and service management frameworks.Commercial awareness, including budget management and cost optimisation.Experience managing service risk, business continuity, and operational resilience.Exceptional stakeholder engagement and communication skills.The ...

pressure. We’re particularly interested in people who can demonstrate: Previous Major Incident Management experience within an enterprise IT environment. A strong understanding of ITIL Service Management principles. Excellent communication skills with the ability to engage confidently at both technical and senior stakeholder level. Experience of using ServiceNow or another … least two days every week then this could be for you. It needs someone with strong technical understanding, a person who lives and breaths ITIL (at least V3) and is happy documenting it. Knowledge of Problem Management, BCP/DR, Reporting, Availability, Capacity, Continual service improvement would be fab. #J ...

within cyber or support teams Desirable: familiarity with Sentinel, Defender, Splunk, or CrowdStrike Desirable: experience contributing to GRC or ISO standards Desirable: knowledge of ITIL, NIST, or MITRE ATT&CK frameworks Desirable: understanding of customer impact and stakeholder management within cyber contexts Awareness of applicable regulations and frameworks such … Effective Communication Coaching and Mentoring Relationship Building Stakeholder Management Certifications & Qualifications CompTIA Security+ CISSP Industry Keywords Cyber Hygiene NIST ISO27001 Cyber Essentials Plus GRC ITIL MITRE ATT&CK NCSC Tools & Technologies SIEM EDR Sentinel Defender Splunk CrowdStrike #J-18808-Ljbffr ...

About IRISIRIS Software Group is one of the UK's largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 ...

Practice Group/Department: IT Regional - Project & Program Management - London Job Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe ...

Strong communication, analytical and problem-solving skills. The ability to work independently while contributing effectively across multidisciplinary teams. Essential Qualifications You’ll also hold: ITIL 4 Managing Professional, or another advanced ITIL qualification beyond Foundation level. SAFe certification, or equivalent practical experience working within a SAFe environment. Why Apply? This ...

Proven experience as a Service Transition Manager, Service Transition Lead or similar working within complex enterprise or public-sector environments. Strong practical knowledge of ITIL 4 and Service Management principles (ideally with ITIL 4 certification) Experienced in transitioning digital, technology or IT services into live/BAU operations. Strong experience ...

Values Education & professional Qualifications EssentialMaster's degree or higher in computer science, information technology, or a related field, or equivalent experienceRelevant technology certifications (e.g., ITIL, TOGAF, CHTE, FedIP, CCIE, CompTIA, DCP). Experience EssentialDeep understanding of information technology principles, architectures, and best practices.Strong knowledge of relevant technologies, such as cloud … Values Education & professional Qualifications EssentialMaster's degree or higher in computer science, information technology, or a related field, or equivalent experienceRelevant technology certifications (e.g., ITIL, TOGAF, CHTE, FedIP, CCIE, CompTIA, DCP). Experience EssentialDeep understanding of information technology principles, architectures, and best practices.Strong knowledge of relevant technologies, such as cloud ...

What experience are we looking for? Experience in an Operational IT Leadership Role Experience of managing contracts and services across multiple providers Qualifications in ITIL 4 or ITIL 5 Experience of IT process optimisation and automation Experience working in a DevOps/Product Delivery model Our Inclusive Commitment ...

Senior Infrastructure Engineer (Infrastructure, VMware, Windows, Server, Networking, Cisco, Palo Alto, Fortinet, FortiGate, SAN, PureStorage, Firewalls, 365, ITIL, Security, Resolution Management) Contract 6 Months Inside IR35 - Remote Charles Simon Associates are currently recruiting for a Senior Infrastructure Engineer on an initial 6 month contract basis with an ASAP start. … considered for the Senior Infrastructure Engineer Senior Infrastructure Engineer (Infrastructure, VMware, Windows, Server, Networking, Cisco, Palo Alto, Fortinet, FortiGate, SAN, PureStorage, Firewalls, 365, ITIL, Security, Resolution Management) Contract 6 Months Inside IR35 - Remote ...

Position Overview:Squarepoint is seeking a hands-on Trading Infrastructure Support (TIS) Tech Lead to manage a global TIS team. The candidate will lead a team of support specialist, ensuring high availability of Squarepoint’s ...

infrastructure solutions Monitoring system performance, availability and capacity Supporting infrastructure projects, upgrades and improvements Contributing to Disaster Recovery and Business Continuity Working within an ITIL/ITSM environment, ensuring SLAs and service standards are maintained Producing and maintaining technical documentation Acting as a senior technical point of contact and providing … security Virtualisation Storage and server infrastructure Infrastructure automation/scripting Infrastructure as Code Monitoring, performance and capacity management Disaster Recovery/Business Continuity ITIL/IT Service Management You'll also need strong communication skills and be comfortable working with technical teams, business stakeholders, suppliers and third parties. Interested ...

business Lead the Change Advisory Board (CAB), with support from the Service Delivery & Support Manager when required. Contribute to the continuous improvement of ITIL processes Manage continuous improvement of service delivery processes and identify opportunities for improvement in delivery and processes Work with group stakeholders to drive efficiency within … with non technical stakeholders to support on complex challenges Strong customer facing experience and ability to evidence a user focused mindset Strong experience in ITIL including lifecycle, compliance and governance Proven ability to work to within an ITIL framework using incidence management, change and request guidelines This role is London ...

hybrid connectivity patterns and integration with cloud landing zones. Working knowledge of automation/IaC concepts (Ansible/Terraform) and standardized build pipelines. ITIL/ITSM familiarity and operational model design (monitoring, patching, CMDB, change governance). Certifications (nice to have): VMware (VCP/VCAP), TOGAF, Cisco (CCNP), ITIL ...

development environments Ensuring compliance with MoD and Government security standards Working closely with customer authorities, suppliers and internal stakeholders Supporting service operations within an ITIL-based environment Driving continuous improvement across security and assurance activities What We're Looking For Proven experience performing SCIDA responsibilities Strong understanding of TEMPEST methodologies … secure IT platforms and services Strong stakeholder management skills Ability to operate as a technical SME Experience working across multiple secure locations and environments ITIL knowledge and service management experience Desirable Delivery of complex technical programmes Secure communications or telecommunications experience Defence managed services experience Infrastructure, networking or platform security ...

ManageEngine ServiceDesk Plus , including workflows, automations, routing, SLAs, reporting and self-service functionality. Review and redesign ITSM processes in line with ITIL best practice , particularly incident, request, problem, change and knowledge management. Introduce automation and workflow improvements to reduce manual intervention and improve operational efficiency. Implement effective ticket categorisation, prioritisation … rather than simply experience managing an established Service Desk. Significant experience leading or delivering Service Desk/ITSM transformation programmes . Strong knowledge of ITIL principles and IT Service Management best practice . A track record of improving Service Desk processes, operating models and customer experience. Practical experience implementing ITSM ...