251 to 275 of 444 ITSM Jobs in England

access policies, credential management, session monitoring, and vaulting strategies. Integration: Integrate PAM controls with existing enterprise environments, including Active Directory/LDAP, SIEM, and ITSM tools. Leadership & Advisory: Act as the technical SME, providing mentorship to internal teams and advising on industry standards (NIST, ISO 27001). Stakeholder Engagement: Engage ...

redeploy refurbished assets to maximise value and minimise waste. Receive, log and manage to resolution EUC-related incidents and requests within the IT Service Management platform. Maintain and update the asset management database, ensuring accurate tracking of all changes and lifecycle stages. JML Process Management: Oversee the technical execution ...

mentoring engineers Highly Desirable skills Experience with SDLC tooling, release management platforms, or CI/CD pipeline architecture Familiarity with ServiceNow integrations or ITSM workflow automation Contract‐first API design, such as OpenAPI/Swagger Understanding of containerisation (Docker) and orchestration (Kubernetes) Familiarity with CI/CD tools and automated ...

conditional access, privileged access management and vulnerability remediation. Proven networking foundations across WAN, VPN, firewalling and secure remote access. The discipline to work within ITSM frameworks and the rigour to maintain accurate configuration and asset data. Experience working alongside a Managed Service Provider as part of an augmented team, including ...

digital technologies. Experienced in Microsoft Technology Stack, Azure Infrastructure, Modern Work, and End User Compute technologies. Knowledgeable about industry trends, security tools, and ITSM/CRM systems. Able to communicate complex solutions clearly, influence senior stakeholders, and lead technical discussions. Comfortable in a fast-paced, customer-facing role with strong ...

Business Rules and Service Catalog Experience working within Agile delivery teams Desirable CSA, CAD or CIS-HRSD certification REST API and ServiceNow integration experience ITSM or CSM experience Experience within large enterprise environments We are looking for a hands-on ServiceNow HRSD specialist who can independently deliver high-quality solutions ...

Strong experience working with MSP or GSI partner ecosystems, ideally in digital workplace, DEX, IT operations, or remote support contexts Deep understanding of modern ITSM platforms (e.g. ServiceNow, Freshworks), remote access tools, and automation frameworks Demonstrated expertise in APIs, solution architecture, systems integration, and technical documentation Comfortable working across highly ...

technical audiences. Excellent presentation and communication skills, including the ability to lead technical discussions and demonstrations with customers. Knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence is a plus. Knowledge of UCaaS, CCaaS software is a plus. Knowledge in web/scripting technologies is a plus Work ...

retrieval solutions Understanding of Responsible AI, governance and enterprise security considerations Desirable Experience NICE CXone integration experience Microsoft Teams integrations CRM platform integrations IT Service Management platform integrations Experience developing AI-powered employee assistants and service desk automation solutions What's on Offer? £600-£650 per day Outside IR35 Initial ...

operations. Day-to-day of the role: Assist in maintaining all company accreditations and manage audits (BSI Quality, Environmental, H&S, Cyber Essentials, IT Service Management, NQA Information Security Management, Achilles, company H&S processes, etc.). Conduct random checks to ensure adherence to standard operating procedures and investigate ...

environment. NetApp storage hardware. NAS/SAN technologies and principles. VMware integration with NetApp . Enterprise backup environments. Storage troubleshooting and incident resolution. IT Service Management/ITIL environments. Managing P1/P2 incidents and contributing to RCA. Working to defined SLAs and KPIs. Change and release management. Cohesity ...

environment. NetApp storage hardware. NAS/SAN technologies and principles. VMware integration with NetApp . Enterprise backup environments. Storage troubleshooting and incident resolution. IT Service Management/ITIL environments. Managing P1/P2 incidents and contributing to RCA. Working to defined SLAs and KPIs. Change and release management. Cohesity ...

Salesforce or other CRM/business applications Experience supporting cloud-based software platforms Working with software suppliers, licences or application upgrades Familiarity with IT service management processes An interest in automation, integrations or process improvement We’re looking for someone who is naturally curious, enjoys technology and wants to develop ...

Docker and orchestration technologies Scripting experience with Bash, Python or Perl Strong communication and stakeholder management skills Experience managing technical projects and working within ITSM environments Desirable Skills Kubernetes, OpenStack or CI/CD tooling experience Cloud infrastructure and virtualisation exposure Knowledge of GPUs, RAID technologies, and HPC clustering Relevant ...

Microsoft 365, SharePoint, Excel and Power BI or equivalent reporting tools, with focus on data structures and report integrity rather than full BI ownership. ITSM platforms, supplier portals and ticket management processes. What you bring Accountable and detail-led, with pride in getting the basics right. Calm under pressure ...

access policies, credential management, session monitoring, and vaulting strategies. Integration: Integrate PAM controls with existing enterprise environments, including Active Directory/LDAP, SIEM, and ITSM tools. Leadership & Advisory: Act as the technical SME, providing mentorship to internal teams and advising on industry standards (NIST, ISO 27001). Stakeholder Engagement: Engage ...

operating within complex ServiceNow environments. Key Requirements Strong hands-on ServiceNow configuration and development experience Proven experience delivering integrations within ServiceNow Strong understanding of ITSM processes and best practices Experience working across the full development lifecycle within ServiceNow Ability to work effectively with both technical and non-technical stakeholders Must ...

operating within complex ServiceNow environments. Key Requirements Strong hands-on ServiceNow configuration and development experience Proven experience delivering integrations within ServiceNow Strong understanding of ITSM processes and best practices Experience working across the full development lifecycle within ServiceNow Ability to work effectively with both technical and non-technical stakeholders Must ...

exciting opportunity for an experienced IT Service Management leader to oversee and continuously improve end-to-end IT service delivery within a complex, highly regulated environment. You will lead service operations, major incident management, service transition, and tooling strategy while driving service excellence, operational performance, and outstanding user experience across … organisation. Client Details This role is within the public sector and based in London. Description Lead and develop a high-performing IT Service Management team, promoting a customer-focused culture. Own major incident management, ensuring effective resolution and stakeholder communication. Oversee day-to-day Service Desk operations, including incidents, service ...

leading IT workstreams within M&A transactions, including pre-deal due diligence, integration planning, and post-merger execution.* Strong background in IT service management (ITSM), including CSAT ownership, escalation management, and SLA governance.* Experience as a business-facing technology leader, comfortable operating as a senior point of contact ...

technical documentation, support guides, and knowledge articles. Provide technical coaching and support to colleagues as required. Ensure all activities are recorded and managed within ITSM tools. Follow established processes, procedures, and security policies. Maintain high levels of customer satisfaction and service delivery. Essential Skills & Experience Active SC Clearance (mandatory). … administration, password resets, and user management. Understanding of networking fundamentals including TCP/IP, DNS, DHCP, and connectivity troubleshooting. Experience using IT Service Management (ITSM) tools such as ServiceNow, Remedy, or similar. How to Apply: If you're interested in thisrole, click 'apply now' to forward an up-to-date ...

creation of a framework for end user support. Lead, coach, and develop a team of Support engineers. Own and continuously improve IT Service Management (ITSM) processes including incident, request, problem and major incident management. Oversee multi-platform device governance, establishing standardised configurations across all BRUSH end user platforms/environments. … What are we looking for: Experience (3 years) in a similar IT operational management role, with experience in a dedicated ITSM/helpdesk/end user support management position. Proven background governing outsourced MSP agreements and enterprise vendor relations. Strong knowledge of ITSM frameworks (ITIL v4 Foundation or higher preferred ...

least 2 years of project management experience within IT) to deliver changes and improvements. Experience of Kanban, Scrum and Waterfall frameworks. ITIL or ITSM experience preferred (ITIL Foundation would be desirable). Understanding of Waterfall, AGILE, and PRINCE2 methodologies. PRINCE2 – Foundation (required). AGILE – CSM (desirable). #J-18808-Ljbffr ...

services. In this role you will build strong client relationships, drive continuous improvement, report on performance, and support contract renewal initiatives while aligning with ITSM best practices and enterprise service standards. #J-18808-Ljbffr ...

group/permission assignments Providing 1st line IT support during system integration and migration processes Logging, tracking, and resolving support tickets via the corporate ITSM platform; escalating complex issues to 2nd/3rd line teams Troubleshooting Virtual Machine (VM) access and virtualised application issues for end users Basic network diagnostics ...