376 to 400 of 446 ITSM Jobs in England

About the Role We are seeking an experienced Technical Platform Engineering Lead to provide technical leadership across software engineering and platform initiatives. You'll play a key role in designing and delivering secure, scalable technology ...

Responsibilities: Lead the architecture, design and governance of the ServiceNow platform. Define platform strategy, roadmap and technical standards. Design and implement solutions across ITSM and additional ServiceNow modules including ITOM, ITAM, HRSD, CSM, GRC and SecOps. Drive integrations using REST, SOAP APIs and MID Servers. Ensure platform scalability, security … performance. Lead architecture workshops and mentor junior technical teams. Essential Skills: Extensive ServiceNow architecture experience. Strong ITSM knowledge plus at least two additional ServiceNow modules. CMDB and Discovery implementation experience. Strong JavaScript, Glide and Flow Designer knowledge. Excellent stakeholder management and communication skills. Desirable Skills: ServiceNow ...

Responsibilities: Lead the architecture, design and governance of the ServiceNow platform. Define platform strategy, roadmap and technical standards. Design and implement solutions across ITSM and additional ServiceNow modules including ITOM, ITAM, HRSD, CSM, GRC and SecOps. Drive integrations using REST, SOAP APIs and MID Servers. Ensure platform scalability, security … performance. Lead architecture workshops and mentor junior technical teams. Essential Skills: Extensive ServiceNow architecture experience. Strong ITSM knowledge plus at least two additional ServiceNow modules. CMDB and Discovery implementation experience. Strong JavaScript, Glide and Flow Designer knowledge. Excellent stakeholder management and communication skills. Desirable Skills: ServiceNow ...

Responsibilities: Lead the architecture, design and governance of the ServiceNow platform. Define platform strategy, roadmap and technical standards. Design and implement solutions across ITSM and additional ServiceNow modules including ITOM, ITAM, HRSD, CSM, GRC and SecOps. Drive integrations using REST, SOAP APIs and MID Servers. Ensure platform scalability, security … performance. Lead architecture workshops and mentor junior technical teams. Essential Skills: Extensive ServiceNow architecture experience. Strong ITSM knowledge plus at least two additional ServiceNow modules. CMDB and Discovery implementation experience. Strong JavaScript, Glide and Flow Designer knowledge. Excellent stakeholder management and communication skills. Desirable Skills: ServiceNow ...

particular responsibilities they are required to deliver, but as a Client Services Director, the following gives an indication of key responsibilities. Customer Support & ITSM Leadership Oversee the Customer Support function, ensuring IT services are delivered with a focus on reliability, quality, and alignment with business and customer needs. Implement … manage IT Service Management (ITSM) practices and frameworks (such as ITIL) to optimize service delivery processes, including incident, problem, change and release management. Deliver an effective resource model that operates within the best practice and ratio requirements of the operating group. Ensure the efficient delivery of customer support services across ...

Description****About the Role**We are looking for an experienced and forward-thinking IT Service Improvement Manager to lead the evolution of our IT service management capabilities, driving continuous improvement, automation and operational excellence across Technology Services.This is a key leadership role responsible for improving the way IT services … responsiveness, enhance user experience and allow operational teams to focus on high-value activities.**About You**You are expected to be an experienced IT Service Management professional with a passion for service improvement, automation and innovation. You have a proven track record of designing and delivering operational improvements within complex ...

delivery. Strong skills in workflow design, process mapping and business documentation. Experience supporting system integrations, including API-related analysis. Knowledge of IT Service Management (ITSM) processes, workflow automation and service delivery models. Experience producing training materials, operational procedures and implementation documentation. This is an excellent opportunity for a Business Analyst ...

delivery. Strong skills in workflow design, process mapping and business documentation. Experience supporting system integrations, including API-related analysis. Knowledge of IT Service Management (ITSM) processes, workflow automation and service delivery models. Experience producing training materials, operational procedures and implementation documentation. This is an excellent opportunity for a Business Analyst ...

scalable production operations. Reduce time-to-market while improving quality, stability, and performance. Technology Operations & Service Management Own the full IT Service Management (ITSM) operating model including: Service Desk and end-user support Incident, problem, change and release management Major incident management and crisis response Service request and fulfilment automation ...

with a strong track record in IT Service Management (ITSM) solution sales. This is a great opportunity to join a global leader in IT Service Management and play a key role in expanding presence across the ITSM landscape. You will be responsible for winning new clients, developing a strong personal … progress reports and ensure CRM data is accurate The successful Internal Sales Executive will have the following related skills/experience: Proven experience of ITSM solution sales Minimum of 3 years B2B sales experience Success in new business acquisition and account development Excellent commercial and relationship management skills Degree educated ...

lead role reports to the Global Support Head in New York and the Head of International Technology. The position combines operational support leadership and ITSM governance oversight. Responsibilities Operational Support & Escalation (50%) Lead the international support function, serving as the primary escalation point for complex or high‐priority incidents across … projects, lead new initiatives, and take initiative to further develop existing processes. Provide technical support for senior leaders in the organization, if called upon. ITSM Governance Oversight (50%) Own and evolve the ITSM governance framework across the international organisation, ensuring processes are consistently applied, documented, and improved in line with ...

Ensure compliance with governance, security and regulatory requirements Promote automation and effective utilisation of ITSM platforms including ServiceNow Required Experience 10+ years within IT Service Management, including 5+ years in SIAM or multi-vendor environments Strong knowledge of SIAM frameworks, operating models and governance structures Proven experience implementing and improving … processes Experience managing complex supplier ecosystems and service integrations Strong understanding of cloud, infrastructure and application services Hands-on experience with ServiceNow or similar ITSM platforms Excellent stakeholder management, leadership and communication skills For more information and direct contact with me, please send me an email and call only ...

ITSM Sales Executive - ServiceNow/Halo/Freshworks/Avanti Location: Reading Salary … + Double OTE (Uncapped Commission) We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join a global organisation at the forefront of ITSM, playing a key role in driving growth and expanding market ...

part of an on-call rota where required. Qualifications Essential Degree in Computer Science or related discipline. Desirable ITIL Foundation Certificate in IT Service Management, or equivalent knowledge of IT service management principles. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order ...

budgeting and cost control. experience supporting large-scale workplace, datacentre, or infrastructure environments with complex asset estates. Hands-on experience with HAM and IT Service Management platforms such as ServiceNow HAM, ServiceNow CMDB, Flexera, Snow, BMC Helix, Lansweeper, and Microsoft Endpoint Management solutions. Strong knowledge of Hardware Asset Management … Service Asset & Configuration Management (SACM). Knowledge of Enterprise Architecture concepts and how they relate to asset and configuration management. Solid understanding of IT Service Management (ITIL) practices and their integration with asset management. experience with discovery and inventory tools for identifying and tracking hardware assets. Knowledge of procurement ...

through a managed service provider model.* Ensure stable, secure, and compliant laboratory technology operations across both IT and OT environments, aligned to cyber security, ITSM, ITIL, and DTE system lifecycle standards.* Serve as the primary point of accountability for laboratory technology partnering with DTE Compliance, Cyber Security, Internal Audit … understand.**Knowledge and Skills:*** Strong senior-level business engagement and stakeholder partnership capabilities.* Deep understanding of enterprise technology operations, cyber security, ITSM, and system lifecycle practices.* Proven people leadership experience building and sustaining high-performing teams.* Program, portfolio, demand, and financial management expertise.* Excellent analytical, problem-solving, communication, and executive ...

ability to design employee experience solutions, optimise HR service processes and advise clients on maximising platform value. * Strong understanding of ServiceNow capabilities including ITSM, ITOM, CSM, Employee Centre, Case & Knowledge Management and Performance Analytics. * Experience engaging senior stakeholders and presenting complex solutions to executive audiences, including C-suite leaders. * Strong … requires five years' continuous UK residency. Keywords: ServiceNow Solution Architect | ServiceNow Architect | Management Consulting | Pre-Sales | Solutioning | HRSD | Employee Experience | Digital Transformation | Enterprise Architecture | ITSM | ITOM | CSM | Professional Services ...

experience solutions, optimise HR service processes and advise clients on maximising the value of the platform. Strong understanding of ServiceNow capabilities across areas including ITSM, ITOM, CSM, Employee Centre, Case & Knowledge Management and Performance Analytics. Experience engaging senior stakeholders and presenting complex solutions to executive audiences, including C-suite leaders. … requires five years’ continuous UK residency. Keywords: ServiceNow Solution Architect | ServiceNow Architect | Management Consulting | Pre-Sales | Solutioning | HRSD | Employee Experience | Digital Transformation | Enterprise Architecture | ITSM | ITOM | CSM | Professional Services | Technology Consulting ...

Enterprise Architect – SiriusPoint As an Enterprise Architect within our Group IT team, you will play a crucial role in selecting, designing integrations, and facilitating the implementation of systems and workflow efficiencies leveraging AI. You will ...

ITSM SLA Analyst - 12 Month FTC - £35-£40k Overview An organisation is seeking an ITSM SLA Analyst to manage service performance governance, reporting, and continuous improvement across IT services. This role acts as the single source of truth for SLA performance , ensuring contractual obligations are met, risks are proactively managed … trends, risks, and breaches Ensure compliance with contractual SLAs and KPIs Identify and mitigate SLA breach risks , driving corrective actions Maintain data quality within ITSM tools (ticket categorisation, prioritisation, SLA tracking) Analyse performance to improve MTTR, first-time fix, and overall service quality Produce governance reporting for service reviews ...

design and implement operational runbooks, enrichment actions, and onboarding accelerators.Experience with ServiceNow scripting (Business Rules, Script Includes, server-side scripts).Understanding of core ITSM processes (Incident, Problem, Change, Request, SLA).Experience in troubleshooting flow executions, integration failures, trigger logic, and data mapping issues.Experience as an L3 OSS Support Engineer … understanding of operational challenges and automation opportunities.Preferred CertificationsServiceNow Micro-Certification – Flow Designer.ServiceNow Micro-Certification – Integration Hub.ServiceNow Certified Application Developer (CAD).Certified Implementation Specialist – IT Service Management (CIS-ITSM).ITIL 4 Foundation.If you're excited about this role but don’t meet every requirement, we still encourage you to apply, your ...

Newcastle Building Society is seeking an experienced IT Service Improvement Manager to lead the evolution of IT service management, driving automation and operational excellence across Technology Services. You will own the ITSM platform, shape its roadmap, and deliver automated, efficient workflows in collaboration with Service Delivery, Service Desk, Infrastructure ...

Service Designer - Senior Service Designer (Human-Centred Design) We are currently looking for an experienced Senior Service Designer to support a major Public Sector ITSM transformation programme centred … around BMC Helix . Working alongside Senior ITSM Consultants and client stakeholders, you'll lead discovery activities, understand user needs and redesign key IT service management processes using Human-Centred Design principles. You'll conduct user research, facilitate workshops and create service design artefacts including user personas, journey maps, service ...

with a strong track record in IT Service Management (ITSM) solution sales. This is a great opportunity to join a global leader in IT Service Management and play a key role in expanding presence across the ITSM landscape. You will be responsible for winning new clients, developing a strong personal ...

IT support operations across international offices, including London and APAC. This hands-on, technical lead role will involve operational support leadership and ITSM governance oversight. Candidates should have over 7 years in IT support operations, including leadership experience, strong ITIL practices, and hands-on ServiceNow experience. The position requires effective ...