376 to 400 of 903 ITSM Jobs in England

driven insights Hands‐on experience with automation, Infrastructure as Code (Terraform or CloudFormation), and CI/CD practices Deep understanding of incident management processes, ITSM standards, and ITIL principles Knowledge of resilience design patterns, high availability, and fault‐tolerant architectures Familiarity with AI/ML‐driven approaches for operational efficiency ...

Environments Experience of Hybrid Cloud & On-Premises Infrastructure AWS, Azure or other Major Cloud Platform Security Experience Experience Integrating Security Tooling with SIEM, SOAR, ITSM & Observability Platforms. Experience Designing or Implementing Zero Trust Architectures. Experience with Identity-Aware Segmentation & Workload Protection The Measure of Success will therefore be both Technical ...

technology operating model and direction of the business. What we're looking forYou'll be a senior IT service leader with strong experience across ITSM, SIAM, governance and risk, ideally within a regulated environment. You'll bring: Proven experience leading and developing IT teams. Strong understanding of regulatory accountability, risk ...

experience - not purely BAU Service Management. Excellent stakeholder management and communication skills. Experience managing complex, cross-functional IT transitions. Strong understanding of ITIL/ITSM environments. ITIL Foundation required; Practitioner or higher desirable. Experience of managed service implementations would be highly beneficial. A pragmatic, collaborative approach with the confidence ...

passionate about delivering exceptional customer service and resolving technical issues efficiently. Key Responsibilities Provide first-line technical support to users via phone, email, and ITSM tools. Log, triage, investigate, and resolve incidents and service requests. Escalate complex issues to relevant support teams where required. Maintain accurate ticket records and ensure … Clearance (active and transferable). Excellent customer service and communication skills. Strong troubleshooting and problem-solving abilities. Experience using an IT Service Management (ITSM) tool. Ability to prioritise workloads and manage multiple tasks effectively. Strong written and verbal communication skills. High attention to detail and organisational skills. Ability to work ...

activity across multiple stakeholders and workstreams. Ensure the future service is secure, supportable and operationally ready. We're Looking For Strong experience in IT Service Management/Service Design/Service Transition. Experience supporting complex technology transformation or large-scale service implementations. Strong understanding of operational readiness, service acceptance ...

succeed: Previous experience in an IT helpdesk, service desk, IT administration or similar support environment. Experience of logging and managing tickets through an IT service management system. Good problem-solving and triage skills, with the ability to assess the urgency and nature of an issue. Excellent communication skills ...

Software Asset Management Lead/IT Asset Manager An excellent opportunity to join a busy IT Service Management practice, helping to strengthen software and IT asset governance, compliance, optimisation and value in a complex technology environment. If youve also worked in the following roles, wed also like to hear from ...

Software Asset Management Lead/IT Asset Manager An excellent opportunity to join a busy IT Service Management practice, helping to strengthen software and IT asset governance, compliance, optimisation and value in a complex technology environment. If you’ve also worked in the following roles, we’d also like ...

with 10+ Yrs of Exp Job Summary We are seeking a highly experienced ServiceNow professional to lead the design, implementation, and optimization of ServiceNow ITSM and Employee Experience solutions. The ideal candidate will possess strong expertise in ServiceNow ITSM Pro, Now Assist, Agentic AI, Virtual Agent, Platform Analytics, Service Portal … with business stakeholders, architects, and delivery teams to design scalable digital workflows, AI-driven automation, and user-centric service experiences. Key Responsibilities ServiceNow Platform & ITSM Lead implementation and enhancement of ITSM processes including Incident, Problem, Change, Request, Knowledge, and Major Incident Management. Configure and optimize ITSM Pro capabilities and best ...

Help Desk, or customer support environment. Excellent customer service and communication skills. Strong troubleshooting and problem-solving abilities. Experience using an IT Service Management (ITSM) tool. Ability to prioritise workload and manage multiple tasks. Good written and verbal communication skills. Strong attention to detail and organisational skills. Ability to work ...

Help Desk, or customer support environment. Excellent customer service and communication skills. Strong troubleshooting and problem-solving abilities. Experience using an IT Service Management (ITSM) tool. Ability to prioritise workload and manage multiple tasks. Good written and verbal communication skills. Strong attention to detail and organisational skills. Ability to work ...

goals. Strong knowledge in developing integrated toolset solutions within an enterprise‐wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards … Linux and Windows server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault‐finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow. Good communication and problem‐solving skills. Locations Birmingham Equal Employment Opportunity Statement All employment decisions shall ...

environment, for everyone.Your skills and experienceProven experience in Service Catalogue Management, Service Management, or a related ITSM function.Strong understanding of ITIL principles and IT Service Management best practices, with an ITIL qualification desirable.Experience managing and maintaining Service Catalogue and Request Catalogue services within ServiceNow or similar ITSM platforms.Demonstrable experience ...

environment, for everyone.Your skills and experienceProven experience in Service Catalogue Management, Service Management, or a related ITSM function.Strong understanding of ITIL principles and IT Service Management best practices, with an ITIL qualification desirable.Experience managing and maintaining Service Catalogue and Request Catalogue services within ServiceNow or similar ITSM platforms.Demonstrable experience ...

week Reporting to: IT Service Manager The Role Owing to our continued growth and trusted reputation, we are seeking a skilled and proactive IT Service Management Analyst to join our Digital Sensitivity Review (DSR) Service Support team. You will work with our IT Service Manager, deputising when necessary, to ensure … sensitivity identification and redaction. Responsibilities Your main responsibilities will be to... Manage Incidents and Problem tickets. Contribute to the development and maturity of IT service management (ITIL) processes. Receive, log, and maintain Change Requests (RFCs) for SVGC IT and third-party suppliers, supporting change evaluation under the direction ...

policy compliance, and audit-ready traceability.- Build and deploy automation frameworks to eliminate manual tasks, accelerate service delivery, and enhance regional operational scale.- Oversee ITSM ticket lifecycles and disciplined escalation management, ensuring strict SLA adherence, effective prioritization, and timely stakeholder updates.- Provide day-to-day team leadership and quality oversight ...

Service Desk procedures and knowledge base content. Experience, skills, and qualifications Previous experience supervising an IT Service Desk Strong understanding of I.T. Service Management (ITSM) principles Experience working with SLA and KPI-driven environment Proven ability to lead, coach, and motivate technical support teams. Click link below for the full ...

deployment into live environments by coordinating operational readiness activities while collaborating closely with project and support teams. Key qualifications include strong experience in IT Service Management, a solid understanding of ITIL frameworks, and excellent communication skills. This role is essential for minimizing operational incidents and supporting the continuous improvement ...

week on-site at the location. Candidates should have experience in service/help desk, strong customer service and troubleshooting skills, and familiarity with ITSM tools. #J-18808-Ljbffr ...

coordination when issues, risks or dependencies span multiple teams, suppliers or regions. The following skills/experience are essential: Strong experience in IT Service Management within a multi-supplier environment. Background in any of the following: SIAM, Service Integration, Service Management, Managed Services, Supplier Governance or Vendor Management. Experience leading ...

coordination when issues, risks or dependencies span multiple teams, suppliers or regions. The following skills/experience are essential: Strong experience in IT Service Management within a multi-supplier environment. Background in any of the following: SIAM, Service Integration, Service Management, Managed Services, Supplier Governance or Vendor Management. Experience leading ...

coordination when issues, risks or dependencies span multiple teams, suppliers or regions. The following skills/experience are essential: Strong experience in IT Service Management within a multi-supplier environment. Background in any of the following: SIAM, Service Integration, Service Management, Managed Services, Supplier Governance or Vendor Management. Experience leading ...

coordination when issues, risks or dependencies span multiple teams, suppliers or regions. The following skills/experience are essential: Strong experience in IT Service Management within a multi-supplier environment. Background in any of the following: SIAM, Service Integration, Service Management, Managed Services, Supplier Governance or Vendor Management. Experience leading ...

more of the following: JavaScript, HTML, CSS, XML, SOAP, REST, ideally in ServiceNow Knowledge of multiple ServiceNow applications across the platform - ITSM and more Understanding of Service Management best practice - ITIL Adept and providing and delivering feedback Delivering work using agile methodologies Able to take responsibility for own learning ...