426 to 450 of 903 ITSM Jobs in England

Import Sets. Working knowledge of JavaScript, Glide APIs, HTML, CSS and XML. Experience developing custom scoped applications and workflows across areas such as ITSM, CMDB, Security Operations, Workplace Service Delivery, Contract Management and Discovery. Experience with ServiceNow AI capabilities, or strong knowledge of Now Assist, AI Agents and AI Agent ...

maintaining a proactive, can‐do attitude. Desirable Qualifications Enterprise Software Implementation: Previous experience managing large-scale implementations of enterprise class Customer Service software or ITSM platforms. Advanced Analytics & Business Intelligence: Experience utilizing advanced diagnostic analytics systems for root‐cause and trend analysis. Modern Frontend Frameworks: Familiarity with modern JavaScript frameworks ...

People leadership experience: coaching, performance management and rota or resource planning. Security certifications such as CompTIA Security+, Microsoft SC-200, or equivalent. Experience with ITSM or PSA ticketing platforms, such as ConnectWise, Autotask or Halo. Familiarity with DLP, SIEM or endpoint telemetry tooling. Exposure to compliance frameworks such ...

Support and Endpoint Management. Key skills: Windows/Endpoint Support SCCM/modern endpoint management Citrix/VDI Imaging, builds & configuration Complex troubleshooting & escalations ITSM and TechBar support Automation/continuous improvement Desktop Support Engineer A more hands-on Desktop Support role , with strong potential to convert to permanent. ...

Support and Endpoint Management. Key skills: Windows/Endpoint Support SCCM/modern endpoint management Citrix/VDI Imaging, builds & configuration Complex troubleshooting & escalations ITSM and TechBar support Automation/continuous improvement Desktop Support Engineer A more hands-on Desktop Support role , with strong potential to convert to permanent. ...

Google Workspace Support Specialist for an onsite contract in Stevenage, Hertfordshire. This hands-on Level 2 role focuses on Google Workspace administration and strong ITSM incident management. Active SC clearance is essential, with MOD SC preferred. The position requires collaboration across technical teams to maintain high-quality service delivery. #J ...

automation and resilience across multi-tenant environments. Ideal candidates will have UK Sole National DV clearance, experience with Broadcom/VMware suites, ITIL/ITSM processes, and scripting capabilities (PowerShell or Python) to streamline tasks and improve service delivery. #J-18808-Ljbffr ...

platform performance to ensure reliability and responsiveness What you'll bring Solid experience developing and customising ServiceNow (including workflows and integrations) Good understanding of ITSM and ITOM processes Exposure to ServiceNow Virtual Agent and/or RPA tools Strong JavaScript programming skills A proactive, problem-solving mindset with a desire ...

Service Desk or IT Support team Strong coaching and mentoring skills, with the ability to lead a technically capable support team Good knowledge of ITSM principles, ideally supported by ITIL certification Strong experience using service desk data, KPIs and SLAs to drive performance and continuous improvement Good technical understanding … Microsoft 365, Azure and endpoint management environments Experience with ITSM/ticketing platforms such as Freshservice, ServiceNow or Jira Service Management Strong stakeholder management, communication and problem-solving skills Experience managing incidents, escalations and operational service delivery Financial services, regulated-sector or multi-site/international support experience would ...

Service Desk or IT Support team Strong coaching and mentoring skills, with the ability to lead a technically capable support team Good knowledge of ITSM principles, ideally supported by ITIL certification Strong experience using service desk data, KPIs and SLAs to drive performance and continuous improvement Good technical understanding … Microsoft 365, Azure and endpoint management environments Experience with ITSM/ticketing platforms such as Freshservice, ServiceNow or Jira Service Management Strong stakeholder management, communication and problem-solving skills Experience managing incidents, escalations and operational service delivery Financial services, regulated-sector or multi-site/international support experience would ...

IT Service Desk or IT Support teamStrong coaching and mentoring skills, with the ability to lead a technically capable support teamGood knowledge of ITSM principles, ideally supported by ITIL certificationStrong experience using service desk data, KPIs and SLAs to drive performance and continuous improvementGood technical understanding of Microsoft 365, Azure … endpoint management environmentsExperience with ITSM/ticketing platforms such as Freshservice, ServiceNow or Jira Service ManagementStrong stakeholder management, communication and problem-solving skillsExperience managing incidents, escalations and operational service deliveryFinancial services, regulated-sector or multi-site/international support experience would be advantageousApply now to speak with VIQU IT ...

service operations Any other duties as and when required commensurate with organisationalposition Essential Requirements Working knowledge of ITIL and experience within an IT Service Management environment Experience of actively managing the customer experience from a Service Desk perspective Experience of working in agile Delivery Manager capacity - guiding Dev teams … together with a proactive approach to problem solving. Ability to work independently. Excellent knowledge of Windows applications and the MS O365 Suite Knowledge of ITSM tools (ServiceNow, Hornbill,FreshService, Zendesk, etc.) Strong communication and active listening skills Desirable Requirements ITIL V3/V4 foundation certification (Intermediate or higher desirable) Knowledge ...

service operations Any other duties as and when required commensurate with organisationalposition Essential Requirements Working knowledge of ITIL and experience within an IT Service Management environment Experience of actively managing the customer experience from a Service Desk perspective Experience of working in agile Delivery Manager capacity - guiding Dev teams … together with a proactive approach to problem solving. Ability to work independently. Excellent knowledge of Windows applications and the MS O365 Suite Knowledge of ITSM tools (ServiceNow, Hornbill,FreshService, Zendesk, etc.) Strong communication and active listening skills Desirable Requirements ITIL V3/V4 foundation certification (Intermediate or higher desirable) Knowledge ...

initiatives. Provide support across multiple office locations when required. Examples of Key ActivitiesResponding to and resolving user incidents and service requests through the IT service management platform. Setting up, maintaining, and troubleshooting end-user hardware, software, and workplace technology. Supporting meeting rooms, video conferencing facilities, and audio-visual systems … support within a service desk, service operations, or end-user support environment. ITIL Foundation (v3 or v4) certification, or a good understanding of IT service management principles. Proficiency working with Windows 11, Active Directory, Microsoft 365 and cloud services. Experience supporting laptops, desktops, mobile devices, printers, audio-visual equipment ...

attention to detail and strong time management skills, with the confidence to run structured meetings and hold cross-functional peers accountable to action deadlines. ITSM & Ticketing Software (Desirable): Practical familiarity or hands-on experience using Jira Service Management or similar enterprise service desk platforms. ITIL Alignment & RCA Concepts (Desirable): Basic … Analyze weekly and monthly incident data to build actionable trend insights for leadership and client service reviews, maintaining strict SLA compliance for RCA reporting. ITSM Skill & Career Development: Build foundational expertise in IT Service Management (ITSM), incident governance, and modern reliability practices within a fast-paced UK FinTech ecosystem. What ...

proficiency for incident and problem trackingStrong analytical, decision-making and communication skills, with the ability to lead confidently and calmly under pressureDesirable: ITIL 4, ITSM tooling (ServiceNow, Jira Service Management), ISO22301/ISO20000, CBCP/MBCI certification, SRE familiarity, or experience with tools such as Splunk, CyberArk PAM, or GenAI … skills, this role could be a great fit: Head of Technology Resilience, Director of IT Service Continuity, Head of Production Operations, Head of IT Service Management, Director of Incident and Problem Management, Head of Change and Release Management, Business Continuity Director, Head of Operational Resilience, IT Service Continuity Manager, Head ...

Zenzero is seeking a Service Delivery and IT Service Management professional to oversee day-to-day service operations for our customers in the UK. You will ensure SLA adherence, collaborate with the Service Desk and delivery teams, and drive continual service improvement across client engagements. You will manage major ITIL ...

networking fundamentals, including TCP/IP, Wi-Fi and basic connectivity troubleshooting Experience supporting printers, peripherals and associated end-user equipment Familiarity with IT service management, ticketing systems and working within defined SLAs Ability to accurately record diagnostic findings, repairs, replacement parts and technical resolutions ...

**Responsibilities:**Work with IT Service Providers and the business to understand current and future capacity requirementsWork with the IT Leadership team, the LME Business and LME IT Change Managers to prioritise and schedule change requests ...

requests, and knowledge management. Good understanding of ITIL principles and experience working within an ITIL-based service management environment. Experience using IT Service Management (ITSM) platforms such as Halo, ServiceNow, Ivanti, or equivalent. Strong analytical, organisational, and problem-solving skills. Excellent communication and stakeholder management skills, with the ability ...

manages a team of 21 support professionals, including four asset class-aligned Team Leads, and works closely with Operations, Technology, Business Management and IT Service Management teams to ensure the effective delivery of support services. The team provides day-to-day support across a range of activities, including order … priorities. Desirable Experience supporting electronic trading, brokerage or financial market platforms. Knowledge of ServiceNow or similar service management tools. Understanding of IT Service Management (ITSM) principles and incident management processes. Experience implementing workflow automation or operational improvement initiatives. Familiarity with operational risk and compliance requirements within financial services. Job Band ...

manages a team of 21 support professionals, including four asset class-aligned Team Leads, and works closely with Operations, Technology, Business Management and IT Service Management teams to ensure the effective delivery of support services.The team provides day-to-day support across a range of activities, including order and trade … multiple priorities.Desirable* Experience supporting electronic trading, brokerage or financial market platforms.* Knowledge of ServiceNow or similar service management tools.* Understanding of IT Service Management (ITSM) principles and incident management processes.* Experience implementing workflow automation or operational improvement initiatives.* Familiarity with operational risk and compliance requirements within financial services.**Job Band ...

workflow applications, including: Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal Technology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM) Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery User Experience ...

ServiceNow workflow applications, including:Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service PortalTechnology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM)Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service DeliveryUser Experience - Utliise ...

directly with customers, suppliers and engineering teams Desirable: Familiarity with cloud-native software delivery and containerised environments (AWS, Kubernetes) Experience testing IT Service Management (ITSM) solutions and workflows, including ServiceNow Experience of interoperability and interface testing across integrated systems. ISTQB Advanced Level certification or equivalent experience Familiarity with cloud-based ...