426 to 450 of 888 ITSM Jobs in England

with ServiceNow. Good communication and stakeholder engagement skills. Strong organisational and analytical abilities. Basic understanding of Agile/Scrum. Interest in IT Service Management (ITSM). Ability to prioritise work and manage multiple tasks. Proficiency with Microsoft Office, especially Excel and PowerPoint. Understanding of ITIL principles, experience with Jira, Azure ...

function. Incident Management and Escalation: Act as an escalation point for major incidents, ensuring timely resolution and effective communication with stakeholders. Collaborate with the ITSM team to support business users with incident and service requests. Collaborate with other IT functions to identify root causes and prevent recurrence of critical issues. … Engagement: Build strong relationships with key stakeholders across LRQA to ensure the Service Desk aligns with business needs. Partner with other IT teams (e.g., ITSM, Cyber Security, Infrastructure) to provide seamless support and drive alignment on cross-functional initiatives. Reporting and Communication: Provide regular reporting on service desk performance, highlighting ...

Jira ITSM Solution Architect (Contract) Contract: Initial 3 Months (likely extension) Location: Remote (UK) Engagement: Inside IR35 Start: ASAP Pay Rate: Market Rates/DoE IR35 Determiniation: Inside IR35 - via Umbrella Jira ITSM Solution Architect (Contract) Role Overview CPS Group UK are delighted to be supporting a major organisation that … implemented a significant portion of its Jira Service Management (JSM) platform and established a target-state architecture. We are now hiring for a Jira ITSM Solution Architect to review, validate and optimise the existing solution while supporting the completion of the programme. This is not a greenfield architecture role. Instead ...

week Reporting to: IT Service Manager The Role Owing to our continued growth and trusted reputation, we are seeking a skilled and proactive IT Service Management Analyst to join our Digital Sensitivity Review (DSR) Service Support team. You will work with our IT Service Manager, deputising when necessary, to ensure … sensitivity identification and redaction. Responsibilities Your main responsibilities will be to... Manage Incidents and Problem tickets. Contribute to the development and maturity of IT service management (ITIL) processes. Receive, log, and maintain Change Requests (RFCs) for SVGC IT and third-party suppliers, supporting change evaluation under the direction ...

prioritisation, escalations, general user support etc. Delivering a quality IT experience in-line with ITIL best practice, and enhancing the functionality of an ITSM tool (experience of Freshservice is desirable but not essential) Effective analytical and problem-solving skills Able to effectively report on and present data appropriately based ...

Lansweeper, and APIs. The role requires strong stakeholder management, scripting, and a focus on risk and audit readiness. You will collaborate with Global IT Service Management and application owners, delivering regular CMDB health reporting and continuous improvement #J-18808-Ljbffr ...

engineering. You will embed ITIL processes, ensure safe, reliable services and drive improvements across a regional mental health trust. The role requires significant IT service management experience, strong stakeholder engagement and a proven ability to lead teams through major incidents and change #J-18808-Ljbffr ...

process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best ...

understanding of networking fundamentals including TCP/IP, DNS, routing, switching and firewalls Experience patching, maintaining and supporting enterprise systems and infrastructure Experience using ITSM and Service Desk tools within an ITIL-aligned environment Understanding of cloud computing concepts and modern IT operational practices Essential qualifications for the 2nd Line ...

operational handover. Work with colleagues across the Support Team to improve processes, tools and service reliability. Develop an understanding of Enforcement solutions, IT service management and the full service lifecycle through on-the-job learning. Training Apprenticeship will be delivered virtually through online interactive sessions (normally two hours a week ...

applications Competent working under pressure with a degree of autonomy Strong problem ownership, diagnosis and timely resolution Willing to work a 24x7 shift rota ITSM tooling and ITIL process knowledge Previous delivery within a secure or Defence environmentExperience contributing knowledge articles and known error documentation Experience supporting customer implementation projects ...

software, and network connectivity. 2. Providehigh-quality support to external stakeholders as needed, maintainingprofessionalism and technical accuracy. 3. Establish,monitor, and continuously improve IT service management processes. 1. LeadIT projects from conception through implementation, ensuring timely andcost-effective delivery. 2. Developproject plans, set timelines, and assign responsibilities within the team. ...

systems, preferably within a manufacturing environment Desirable skills/experience you may have Graduate level recognised IT related qualification Knowledge and experience of IT service management Knowledge and experience of Windows/Domain/Networking In depth knowledge and experience of ERP systems within a manufacturing environment Demonstrable experience ...

privately owned British software company, founded in Suffolk and now working with over 5,000 organisations across more than 100 countries. We develop ITSM, PSA and CRM Software, helping businesses around the world manage their services, customers and operations. We do things differently, particularly when it comes to our people. ...

environments. Design & Integration: Produce High-Level Designs (HLDs), Low-Level Designs (LLDs), and security architecture documents while integrating CyberArk with Active Directory, SIEM, and ITSM tools. Policy & Security Governance: Define privileged access policies, credential management, session monitoring, and conduct security gap analyses aligned to industry standards (NIST/ ...

including Finance, Broadcast Media, Telecommunications and more. Opticore IT are currently searching for a System Administrator who has experience working with CMDB administration and ITSM to come and join the team for a 3 month contract inside IR35 with scope to extend. This opportunity will require three days on site ...

performing teams and strategic service partnerships. What you'll bring Significant experience leading service management and operational teams in large global organisations. Expertise in ITSM, operational governance and service lifecycle management. Experience modernising service desk functions through automation, AI and self-service capabilities. Knowledge of Site Reliability Engineering ...

performing teams and strategic service partnerships. What you'll bring Significant experience leading service management and operational teams in large global organisations. Expertise in ITSM, operational governance and service lifecycle management. Experience modernising service desk functions through automation, AI and self-service capabilities. Knowledge of Site Reliability Engineering ...

clear picture of how DNS, CDN, origin, and application layers interact under production load* **Delivering change in a controlled environment** – experience working through formal ITSM/change-control processes such as ServiceNow, in regulated or high-availability settings# **Nice to have*** Akamai certification in Web Performance, Cloud Security, or Media ...

collaborative, entrepreneurial mindset that fits Techary’s culture of agility and execution. What we’d also value Experience in IT procurement, asset management, ITSM, or supply chain software Experience working with regulated customers Exposure to AI features in production products, particularly where they support search, data enrichment or decision-making ...

tools such as Zentral, Intune, and Meraki. Demonstrated ability to manage multi-site operations, whilst driving a high-performance culture. Experience with incident management, ITSM tools, and continuous improvement processes. Excellent written and verbal communication skills with the ability to engage effectively with both internal stakeholders and external partners, whilst ...

life balance . Occasional travel is expected to sites within the allocated areas and beyond as required. What You'll do: Daily use of ITSM software and MS Teams to manage support requests, ensuring detailed documentation of investigations and resolutions. Contribute to the development of a detailed Knowledge Base ...

life balance . Occasional travel is expected to sites within the allocated areas and beyond as required. What You'll do: Daily use of ITSM software and MS Teams to manage support requests, ensuring detailed documentation of investigations and resolutions. Contribute to the development of a detailed Knowledge Base ...

required at interview. What skills, knowledge and experience will you need? Proven experience delivering and leading ServiceNow solutions across multiple modules and applications, including ITSM, ITOM, SPM, Security Operations, HRSD, Service Portals, Workspaces, CMDB and integrations. Expert knowledge of cyber security and IT operations controls, with the ability to design ...

required at interview. What skills, knowledge and experience will you need? Proven experience delivering and leading ServiceNow solutions across multiple modules and applications, including ITSM, ITOM, SPM, Security Operations, HRSD, Service Portals, Workspaces, CMDB and integrations. Expert knowledge of cyber security and IT operations controls, with the ability to design ...