401 to 425 of 884 ITSM Jobs in England

Checkov AWS event and API integration patterns Container and image build platforms, and artefact repositories Integrating CI/CD platforms with ServiceNow or similar ITSM tools Observability, platform resilience and release evidence capabilities What's in it for me? Up to £650 per day (Inside IR35). A 12-month ...

Windows/Linux), security, networking Background in scripting or software development (PowerShell, Python, Go) Experience with containers and orchestration (Docker, Kubernetes, AKS) Familiarity with ITSM practices and platforms such as ServiceNow Experience operating in ISO 27001 or similar regulated environments Business & Interpersonal Skills Experience contributing to incident response, root-cause ...

processes Strong understanding of automation and orchestration across enterprise infrastructure Exposure to server, OS, network, container and database environments Good knowledge of ServiceNow and ITSM processes Experience delivering operational transformation or significant process improvement Strong stakeholder management and communication skills Experience working in complex enterprise environments Experience of reducing large ...

Design and implement privileged access policies, credential management, vaulting, session monitoring and least-privilege controls. Integrate CyberArk solutions with Active Directory, LDAP, SIEM and ITSM platforms. Produce high-quality technical documentation, including High-Level Designs (HLDs), Low-Level Designs (LLDs), security architecture documentation and implementation runbooks. Conduct security assessments, identify ...

managers and business analysts to deliver enterprise wide ServiceNow solutions Certified ServiceNow System Administrator Certified Implementation Specialist in at least 3 product suites (particularity ITSM, ITOM, ITBM, SAM and HR) Certified in ITIL Foundation (v3 or v4) Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS and Angular ...

genuine willingness to learn is also important. We are looking for someone with proven experience in release or change management within an IT Service Management function of a medium-to-large, multi-site professional services organisation, with a clear focus on customer service, security and compliance. Broad experience of legal … such, the role may also include the undertaking of additional tasks as required. Experience required2–4 years' experience in IT release management, IT Service Management, project coordination or release/deployment roles Relevant experience in IT release or change management, project coordination or IT service management within a medium ...

service operations Any other duties as and when required commensurate with organisationalposition Essential Requirements Working knowledge of ITIL and experience within an IT Service Management environment Experience of actively managing the customer experience from a Service Desk perspective Experience of working in agile Delivery Manager capacity - guiding Dev teams … together with a proactive approach to problem solving. Ability to work independently. Excellent knowledge of Windows applications and the MS O365 Suite Knowledge of ITSM tools (ServiceNow, Hornbill,FreshService, Zendesk, etc.) Strong communication and active listening skills Desirable Requirements ITIL V3/V4 foundation certification (Intermediate or higher desirable) Knowledge ...

wide range of end-user IT issues, escalating complex problems to specialist teams when required. Manage and prioritise workloads effectively using the IT Service Management platform. Maintain accurate records of incidents, requests, resolutions, and customer communications. Collaborate with Digital Workplace and wider IT teams to deliver a consistent and seamless … knowledge articles that improve service quality and support efficiency. Identify recurring issues and trends, contributing to continuous service improvement initiatives. Support wider IT Service Management activities, including Incident Management, Request Fulfilment, Change Management, Major Incident Management, and Problem Management. Essential and Desirable Criteria Essential Criteria Experience in a customer service ...

Qualifications Delivery Location: Manchester or Rotherham – Hybrid Job Level: IC20 (Specialist) This role aligns with positions typically advertised in the external market as IT Service Management Specialist, IT Service Delivery Analyst or IT Service Management Analyst About Pearson At Pearson, we add life to a lifetime of learning so everyone … fast-paced technology environment, managing competing priorities and collaborating with different teams to maintain reliable services. Essential Skills & Experience Experience working in IT Service Management, Service Delivery, Application Support or Technical Support. Practical experience investigating and resolving technical or operational service issues. Good understanding of ITIL practices and service management ...

leading 24/7 IT Operations, NOC or Command Centre environments Strong Major Incident Management experience ITIL 4 knowledge Experience with ServiceNow or similar ITSM platforms Strong supplier and stakeholder management skills Experience with monitoring/observability tools Confidence making high-pressure operational decisions Leeds – on-site 24/ ...

govern change and drive service excellence aligned with strategic business goals. Ideal candidates will have extensive experience in infrastructure projects and ITIL/ITSM, with strong stakeholder management and a proactive approach to continuous improvement. #J-18808-Ljbffr ...

people who rely on it. It's a practice owner role. You set the standards, governance and roadmap, and sit alongside the other ITSM practice owners to make sure Change, Incident, Problem and Vulnerability Management are working from accurate configuration data. What you'll be doing Owning the Snow system ...

IT service solutions, ensure they are scalable and secure, and align with ITIL and governance. Collaboration with stakeholders will cover requirements, integration with ITSM processes, and producing operational documentation. #J-18808-Ljbffr ...

CDW is seeking a Service Delivery Manager to oversee commercial, contractual, and operational governance across managed services for assigned customers. You will drive service performance, governance artefacts, and continuous improvement to deliver high-quality customer ...

Atlas Technica in London, United Kingdom – remote is seeking a Service Management Analyst to join the Service Management team. This proactive, client-facing role improves service performance, drives accountability, and coordinates cross-functional resolution of ...

with ServiceNow. Good communication and stakeholder engagement skills. Strong organisational and analytical abilities. Basic understanding of Agile/Scrum. Interest in IT Service Management (ITSM). Ability to prioritise work and manage multiple tasks. Proficiency with Microsoft Office, especially Excel and PowerPoint. Understanding of ITIL principles, experience with Jira, Azure ...

with ServiceNow. Good communication and stakeholder engagement skills. Strong organisational and analytical abilities. Basic understanding of Agile/Scrum. Interest in IT Service Management (ITSM). Ability to prioritise work and manage multiple tasks. Proficiency with Microsoft Office, especially Excel and PowerPoint. Understanding of ITIL principles, experience with Jira, Azure ...

function. Incident Management and Escalation: Act as an escalation point for major incidents, ensuring timely resolution and effective communication with stakeholders. Collaborate with the ITSM team to support business users with incident and service requests. Collaborate with other IT functions to identify root causes and prevent recurrence of critical issues. … Engagement: Build strong relationships with key stakeholders across LRQA to ensure the Service Desk aligns with business needs. Partner with other IT teams (e.g., ITSM, Cyber Security, Infrastructure) to provide seamless support and drive alignment on cross-functional initiatives. Reporting and Communication: Provide regular reporting on service desk performance, highlighting ...

Jira ITSM Solution Architect (Contract) Contract: Initial 3 Months (likely extension) Location: Remote (UK) Engagement: Inside IR35 Start: ASAP Pay Rate: Market Rates/DoE IR35 Determiniation: Inside IR35 - via Umbrella Jira ITSM Solution Architect (Contract) Role Overview CPS Group UK are delighted to be supporting a major organisation that … implemented a significant portion of its Jira Service Management (JSM) platform and established a target-state architecture. We are now hiring for a Jira ITSM Solution Architect to review, validate and optimise the existing solution while supporting the completion of the programme. This is not a greenfield architecture role. Instead ...

week Reporting to: IT Service Manager The Role Owing to our continued growth and trusted reputation, we are seeking a skilled and proactive IT Service Management Analyst to join our Digital Sensitivity Review (DSR) Service Support team. You will work with our IT Service Manager, deputising when necessary, to ensure … sensitivity identification and redaction. Responsibilities Your main responsibilities will be to... Manage Incidents and Problem tickets. Contribute to the development and maturity of IT service management (ITIL) processes. Receive, log, and maintain Change Requests (RFCs) for SVGC IT and third-party suppliers, supporting change evaluation under the direction ...

prioritisation, escalations, general user support etc. Delivering a quality IT experience in-line with ITIL best practice, and enhancing the functionality of an ITSM tool (experience of Freshservice is desirable but not essential) Effective analytical and problem-solving skills Able to effectively report on and present data appropriately based ...

engineering. You will embed ITIL processes, ensure safe, reliable services and drive improvements across a regional mental health trust. The role requires significant IT service management experience, strong stakeholder engagement and a proven ability to lead teams through major incidents and change #J-18808-Ljbffr ...

process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best ...

operational handover. Work with colleagues across the Support Team to improve processes, tools and service reliability. Develop an understanding of Enforcement solutions, IT service management and the full service lifecycle through on-the-job learning. Training Apprenticeship will be delivered virtually through online interactive sessions (normally two hours a week ...

applications Competent working under pressure with a degree of autonomy Strong problem ownership, diagnosis and timely resolution Willing to work a 24x7 shift rota ITSM tooling and ITIL process knowledge Previous delivery within a secure or Defence environmentExperience contributing knowledge articles and known error documentation Experience supporting customer implementation projects ...