576 to 600 of 903 ITSM Jobs in England

long-term sustainability and will operate with a high degree of autonomy. Key ResponsibilitiesDesign and develop solutions across the ServiceNow platformConfigure core capabilities (e.g. ITSM, CSM, Now Assist, EC/Portals, workflows, flows, catalog, integrations, ITOM etc.)Build reusable, scalable components using out-of-the-box functionalityMinimise customisation and avoid ...

long-term sustainability and will operate with a high degree of autonomy. Key ResponsibilitiesDesign and develop solutions across the ServiceNow platformConfigure core capabilities (e.g. ITSM, CSM, Now Assist, EC/Portals, workflows, flows, catalog, integrations, ITOM etc.)Build reusable, scalable components using out-of-the-box functionalityMinimise customisation and avoid ...

outcomes. Engaging C-suite executives and senior stakeholders as a trusted advisor. Creating and winning multi-million-pound opportunities across the ServiceNow portfolio, including ITSM, ITOM, HRSD, CSM, SecOps and industry solutions. Collaborating with consulting, alliances, solution architecture, delivery, and partner teams to develop differentiated solutions. Identifying opportunities to extend ...

John Lewis Partnership seeks a Product and Operations Lead - ServiceNow to own the multi-year ServiceNow roadmap, focused on ITSM and CMDB, and to optimise business value through offshore delivery partners. You will build strong stakeholder relationships, champion platform adoption, and drive automation and integrations across key systems ...

global law firms technology team and play a key role in developing and enhancing the ServiceNow platform. Key Responsibilities Develop and configure ServiceNow across ITSM, ITOM, HRSD and CMDB. Build workflows, automations, applications and integrations. Work with JavaScript, Glide API, Flow Designer, IntegrationHub and REST APIs. Support platform upgrades, migrations ...

working arrangement. You will define architecture across Microsoft platforms, drive migrations and modernisation across M365, data, hosting and identity, and provide technical leadership across ITSM and networking within a major transformation program. The role requires an independent consultant capable of navigating a complex, large-scale technology transformation and #J ...

ServiceNow solutions for enterprise clients. You will translate complex requirements into architectural blueprints and lead governance, performance tuning, and security efforts across IRM, SecOps, ITSM, ITOM, and CSM modules. Architect and oversee integrations via REST, SOAP, JDBC, and MID Server, guiding agile teams and ensuring high-quality deployments while staying ...

defect resolution, and work with stakeholders to drive root-cause analysis and post-mortems. The role requires ITIL knowledge, SQL understanding, and experience with ITSM tools in Agile environments. The successful candidate will participate in a 24/7 on-call rota, contribute to knowledge bases, and help maintain platform ...

join their technology team and play a key role in developing and enhancing the ServiceNow platform. Key Responsibilities Develop and configure ServiceNow across ITSM, ITOM, HRSD and CMDB. Build workflows, automations, applications and integrations. Work with JavaScript, Glide API, Flow Designer, IntegrationHub and REST APIs. Support platform upgrades, migrations, testing ...

systems. The role emphasises AI/GenAI capabilities, NowAssist, and a strong telco backdrop. You’ll engage stakeholders, shape architecture, and guide delivery across ITSM, ITOM, and CSM in a complex telco #J-18808-Ljbffr ...

Service Delivery and Support Manager - Leading Investment Bank - London - 12-months FTC (Tech stack: IT Service Management, ITIL, Major Incident Management, ServiceNow, Ivanti, Jira, Microsoft Intune, SCCM, Active Directory, Group Policy, Windows 11, Microsoft Teams, Microsoft 365, Endpoint Management) Are you an experienced Service Delivery Manager or IT Support Manager … within a demanding financial services environment? This is an opportunity to take ownership of service delivery across a sophisticated investment bank, combining people leadership, ITSM, major incident management and continuous improvement. Our client is an established investment bank with a sophisticated technology environment supporting critical business operations. As part ...

hardware, software, systems, and network-related issues Diagnosing and resolving technical problems efficiently and professionally Managing incidents and service requests through the IT Service Management platform Ensuring tickets are accurately recorded, updated, and resolved within agreed service levels Escalating complex issues to specialist teams when required Supporting user access … fast-paced environment Desirable Bachelor's degree in Information Technology, Computer Science, or a related discipline ITIL certification or experience working within IT Service Management frameworks Experience supporting identity and access management processes Ready to Make an Impact? Apply today and help us deliver exceptional technology services that keep South ...

stakeholders. Excellent problem-solving and analytical skills, with attention to detail. Hands‐on experience with ITSM tools such as ServiceNow or equivalent platforms. IT Service Management experience across incident management, problem management and change management. Service support/analyst background. Ability to document triage procedures and best practices to enhance ...

service levels meet business needs and manage external partners across infrastructure, networks and security controls. The role focuses on delivering reliable IT services, embedding ITSM and driving improvements while supporting a hybrid operating model. #J-18808-Ljbffr ...

maintenance of technical documentation. Identify opportunities to improve processes, procedures and service delivery. Maintain accurate records of incidents, requests, problems and assets. Follow IT service management processes and organisational governance requirements. Support the implementation of technical changes, projects and service improvements. Essential Experience and Qualifications Candidates should demonstrate: Previous experience … timely manner. Good written and verbal communication skills. ITIL V3 Foundation or ITIL V4 equivalent qualification. Experience using ServiceNow or a similar IT Service Management platform. Additional Requirements Ability to work flexibly according to business and service requirements. Willingness to work occasional unsocial hours where required. Ability to work independently ...

SLAs, and drive continuous improvement. The role partners with project managers to deliver reliable IT services. You will lead incident and problem management, configure ITSM workflows, dashboards, and a knowledge base, and collaborate with internal teams to ensure high-quality support and user satisfaction. #J-18808-Ljbffr ...

from our London hub. You will ensure operational readiness, robust service wrappers, and strong governance across projects and suppliers. The role requires expertise in ITSM, incident/problem/change management, and release readiness, with the ability to align suppliers and internal teams to common standards. #J-18808-Ljbffr ...

Software Asset Management Lead/IT Asset Manager An excellent opportunity to join a busy IT Service Management practice, helping to strengthen software and IT asset governance, compliance, optimisation and value in a complex technology environment. If youve also worked in the following roles, wed also like to hear from ...

Manager to shape customer-focused IT services in a modern digital environment. You will lead a cross-functional team of Business Partners, aligning IT Service Management with business priorities and investment decisions. The role focuses on improving service quality, customer experience and value delivery across the organisation, with a hybrid ...

opportunities within a major digital transformation program. The role focuses on driving continual service improvement, engaging senior stakeholders, and delivering value through effective IT Service Management practices. Hybrid Nottingham-based work is offered with flexible hours. #J-18808-Ljbffr ...

Hargreaves Lansdown is seeking a Service Assurance Manager to lead the Service Assurance team and govern IT service management across heritage systems, cloud services and integrated third party platforms from our Bristol head office. You will drive major incident leadership, ensure risk and audit engagement, and partner with Cloud Operations ...

Developer & Reporting Specialist with Active SC clearance to design, develop, and maintain a centralized Configuration Management Database (CMDB) solution supporting critical IT Service Management (ITSM) processes for an end client within the Defence space. The successful candidate will be responsible for application development, CMDB governance, automated data collection, dashboard creation … operational efficiency, compliance, and configuration governance across a complex enterprise environment. Key Responsibilities & Requirements: Design, develop and maintain a centralized CMDB application supporting IT Service Management and Configuration Management processes. Develop user-friendly interfaces, workflows and automation to manage the full Configuration Item (CI) life cycle. Integrate multiple data sources ...

Capgemini is seeking a Service Catalogue Lead to steer governance, standardisation and continual improvement of our Service Catalogue. The role involves collaborating with Service Owners, operational teams, and stakeholders to ensure offerings are accurate, accessible ...

suppliers Lead service reviews, operational meetings, and customer updates as required Required Skills & Experience Essential ITIL v3 Foundation (minimum) Experience working in a structured ITSM environment Experience operating key ITIL processes (Incident, Problem, Change, Release and Deployment, Asset and Configuration Management) Working knowledge of Remedy ITSM tool Experience using other … ITSM tools (eg JIRA, Confluence) Data analysis and dashboard/report creation Strong communication and documentation skills Desirable ITIL 4 Foundation Knowledge of Defence Digital, JSP guidelines, and secure environments Experience of Major Incident coordination Experience of implementing process development and maturation to support a complex and evolving service. Behaviours ...

initiatives. Analyse post‐implementation reviews and lessons learned to improve future readiness activities. Required Skills & Experience – Essential 5+ years’ experience in IT Service Management (ITSM) and Service Transition processes. Strong understanding of ITIL principles and frameworks. Experience managing operational readiness or service transition activities. Excellent stakeholder management and communication skills. … solving capabilities. Ability to coordinate multiple projects and priorities simultaneously. Required Skills & Experience – Desirable ITIL Foundation or higher certification. Experience with ServiceNow or equivalent ITSM platforms. Project Management qualifications (PRINCE2, Agile, PMP, etc.). Knowledge of Operational Acceptance Testing (OAT). Experience within complex and secure environments. Key Deliverables Operational ...