276 to 300 of 554 ITSM Jobs in the UK excluding London

Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive- level relationship management Previous sales experience in IT Service Management, HR, Security Operations, Customer Service or IT Operations Management (within software or IT sales organizations) Experience leading a virtual or matrixed team Understanding of broad ...

Certified DevOps Engineer – Professional Sun Certified Java Programmer (SCJP) for J2SE 6.0. Sun Certified Web Component Developer (SCWCD) ITILv3 Foundation Certificate in IT Service Management #J-18808-Ljbffr ...

network monitoring tools, including SolarWinds and Sentinel. Experience building and maintaining physical and virtual networks. Familiarity with Avaya telephony and network security. Understanding of ITSM and ISO 20000 principles. Strong troubleshooting, technical documentation and problem-solving skills. Ability to independently own technical tasks and work effectively with stakeholders and suppliers. ...

requirements from BA’s and Stakeholders into effective solutions Technologies it’s useful to know include: Laravel, C#, Knockout.js Bonus points forexposure to IT service management tools such as ServiceNow and experience working within a fast-paced SME environment What you’ll get Salary: £50-60,000 for experienced ...

Root-Cause Discipline: A strong bias toward permanent fixes and preventing repeated short-term restoration. Tech Tooling: Proficiency with Jira, Azure DevOps, Confluence, and ITSM tooling. Experience in aviation, airline operations, airport logistics, or transport environments. Knowledge of core systems of record (e.g., AIMS, AMOS) and modern integration patterns (APIs ...

development experience using JavaScript, HTML, CSS, AngularJS, and ServiceNow scripting. Experience developing custom widgets, components, and self-service solutions. Strong understanding of ServiceNow ITSM and Service Catalog capabilities. Experience integrating ServiceNow with third-party applications and enterprise systems. Understanding of UI/UX principles and responsive design. Experience working within ...

registrations/enterprise apps, B2B, Entra Connect/Cloud Sync and hybrid AD Experience automating joiner/mover/leaver processes with HR and ITSM systems (ideally ServiceNow) and implementing RBAC Working knowledge of SAML, OIDC, OAuth and SCIM, and PowerShell/Microsoft Graph scripting Clear technical documentation skills ...

Design and implement privileged access policies, credential management, vaulting, session monitoring and least-privilege controls. Integrate CyberArk solutions with Active Directory, LDAP, SIEM and ITSM platforms. Produce high-quality technical documentation, including High-Level Designs (HLDs), Low-Level Designs (LLDs), security architecture documentation and implementation runbooks. Conduct security assessments, identify ...

managers and business analysts to deliver enterprise wide ServiceNow solutions Certified ServiceNow System Administrator Certified Implementation Specialist in at least 3 product suites (particularity ITSM, ITOM, ITBM, SAM and HR) Certified in ITIL Foundation (v3 or v4) Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS and Angular ...

wide range of end-user IT issues, escalating complex problems to specialist teams when required. Manage and prioritise workloads effectively using the IT Service Management platform. Maintain accurate records of incidents, requests, resolutions, and customer communications. Collaborate with Digital Workplace and wider IT teams to deliver a consistent and seamless … knowledge articles that improve service quality and support efficiency. Identify recurring issues and trends, contributing to continuous service improvement initiatives. Support wider IT Service Management activities, including Incident Management, Request Fulfilment, Change Management, Major Incident Management, and Problem Management. Essential and Desirable Criteria Essential Criteria Experience in a customer service ...

leading 24/7 IT Operations, NOC or Command Centre environments Strong Major Incident Management experience ITIL 4 knowledge Experience with ServiceNow or similar ITSM platforms Strong supplier and stakeholder management skills Experience with monitoring/observability tools Confidence making high-pressure operational decisions Leeds – on-site 24/ ...

best of underlying services Demonstrate knowledge of the life cycle or capability elements of itil (information technology infrastructure library), or comparable itsm framework Be responsible for overall governance of the management of live services both through suppliers and in-house. Promote, implement and manage itil or relevant best practice ...

IT service solutions, ensure they are scalable and secure, and align with ITIL and governance. Collaboration with stakeholders will cover requirements, integration with ITSM processes, and producing operational documentation. #J-18808-Ljbffr ...

CDW is seeking a Service Delivery Manager to oversee commercial, contractual, and operational governance across managed services for assigned customers. You will drive service performance, governance artefacts, and continuous improvement to deliver high-quality customer ...

function. Incident Management and Escalation: Act as an escalation point for major incidents, ensuring timely resolution and effective communication with stakeholders. Collaborate with the ITSM team to support business users with incident and service requests. Collaborate with other IT functions to identify root causes and prevent recurrence of critical issues. … Engagement: Build strong relationships with key stakeholders across LRQA to ensure the Service Desk aligns with business needs. Partner with other IT teams (e.g., ITSM, Cyber Security, Infrastructure) to provide seamless support and drive alignment on cross-functional initiatives. Reporting and Communication: Provide regular reporting on service desk performance, highlighting ...

Jira ITSM Solution Architect (Contract) Contract: Initial 3 Months (likely extension) Location: Remote (UK) Engagement: Inside IR35 Start: ASAP Pay Rate: Market Rates/DoE IR35 Determiniation: Inside IR35 - via Umbrella Jira ITSM Solution Architect (Contract) Role Overview CPS Group UK are delighted to be supporting a major organisation that … implemented a significant portion of its Jira Service Management (JSM) platform and established a target-state architecture. We are now hiring for a Jira ITSM Solution Architect to review, validate and optimise the existing solution while supporting the completion of the programme. This is not a greenfield architecture role. Instead ...

week Reporting to: IT Service Manager The Role Owing to our continued growth and trusted reputation, we are seeking a skilled and proactive IT Service Management Analyst to join our Digital Sensitivity Review (DSR) Service Support team. You will work with our IT Service Manager, deputising when necessary, to ensure … sensitivity identification and redaction. Responsibilities Your main responsibilities will be to... Manage Incidents and Problem tickets. Contribute to the development and maturity of IT service management (ITIL) processes. Receive, log, and maintain Change Requests (RFCs) for SVGC IT and third-party suppliers, supporting change evaluation under the direction ...

engineering. You will embed ITIL processes, ensure safe, reliable services and drive improvements across a regional mental health trust. The role requires significant IT service management experience, strong stakeholder engagement and a proven ability to lead teams through major incidents and change #J-18808-Ljbffr ...

process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best ...

operational handover. Work with colleagues across the Support Team to improve processes, tools and service reliability. Develop an understanding of Enforcement solutions, IT service management and the full service lifecycle through on-the-job learning. Training Apprenticeship will be delivered virtually through online interactive sessions (normally two hours a week ...

applications Competent working under pressure with a degree of autonomy Strong problem ownership, diagnosis and timely resolution Willing to work a 24x7 shift rota ITSM tooling and ITIL process knowledge Previous delivery within a secure or Defence environmentExperience contributing knowledge articles and known error documentation Experience supporting customer implementation projects ...

systems, preferably within a manufacturing environment Desirable skills/experience you may have Graduate level recognised IT related qualification Knowledge and experience of IT service management Knowledge and experience of Windows/Domain/Networking In depth knowledge and experience of ERP systems within a manufacturing environment Demonstrable experience ...

privately owned British software company, founded in Suffolk and now working with over 5,000 organisations across more than 100 countries. We develop ITSM, PSA and CRM Software, helping businesses around the world manage their services, customers and operations. We do things differently, particularly when it comes to our people. ...

IT Support/ISM Technician/Desktop Support, strong hardware diagnostics, knowledge of Windows OS and Active Directory, basic networking, and experience with ITSM tools such as ServiceNow, with on-site and remote assistance across the organization. #J-18808-Ljbffr ...

including Finance, Broadcast Media, Telecommunications and more. Opticore IT are currently searching for a System Administrator who has experience working with CMDB administration and ITSM to come and join the team for a 3 month contract inside IR35 with scope to extend. This opportunity will require three days on site ...